[Android General] lee.wp14:
Announcement

To all Alfa 4 users.

I strongly encourage every Alfa 4 users to have their Alfa 4 exchanged with other model through Leagoo. Alfa 4 is well known for its software problem (clock reset on boot, etc. ) and fake hardware (camera capability) advertised on its website. After lot of efforts made from contacting Leagoo HQ, to making a complain at consumer related associations, about months ago they finally exchanged my Alfa 4 with a new Alfa 8.

It is funny as I've stated all problems on a paper and even told them the problems at Facebook message, everytime I send it back to service center, they will replace a new unit, and problem still exists. Further checking tells me that all device has the same problems. Even the salesperson didn't believe in me at first (erm. I'm 15 tho. ) until he have a check on its preview unit. They replaced for me about 5 new units. Wasting my time. Everytime I send back to HQ it took 1 month to get back the phone. Email to Leagoo China and they say they will look forward to improve this product but nothing happened.

I'm sharing what I've experienced, and I strongly encourage you guys to go get an exchange for your existing Alfa 4. It is our rights to get what we should get. Fully functional phone with specs as advertised.

For Malaysia users, just make a complain to NCCC and in within a week (for me is 3 days), their person-in-charge will reach you out. After that Leagoo will contact you. If no, you contact them by yourself, through Facebook. Their Facebook support is very good, kind and responds very fast. And you will be required to send back your Alfa 4 in order to get the exchange unit. They will probably give you an Alfa 8, but this depends on them.

No need to complain to KPDKNN. KPDKNN is useless. When I complain to them they responded : "Consult your nearest dealer." You see. This is Malaysia Boleh.

For users in other countries, you may reach out for your local consumer related associations to make complain.

Remember. Complain to Leagoo is useless, too.

Q : So. What to complain?

A : Easy, boy. I will state it here.

- False advertising.

As advertised at www.leagoo.com (they removed the Alfa 4 page. Refer cache version), it says : Alfa 4 3MP AF rear camera. AF=Auto Focus. The same too for www.leagoo.com.my at here. So. You open the Camera app. And focus an object. Seems like no changes tho. You know, photography pros. When focusing, the whole image will like have a little zooming effect. And why the focus ring frequently shows red (focus failed)? Fine. Let me try 3rd party camera app. Huh, it won't let me focus at all?! Nvm, try another one. Aha, looks like it should work now...., no wait, the cat is so blur, I already touch focus leh...

- System is buggy.

Did you noticed that your Alfa 4's Clock and Date is being reset on every boot? If no, try turn off wifi or data and shutdown and reboot your phone. Well, I can confirm this is not a hardware problem. Well, I did try to modify and flash an old Intex Aqua 2 IPS firmware on my Alfa 4 (don't try this. This require further modifications to the firmware) and somehow damn, the clock didn't reset on boot! I can confirm!

So, more info, refer to my youtube video which I cover all Alfa 4 problems.

Remember! Flash back to stock b4 sending your device back for exchange!! Get firmware and flash tools from www.leagoo.com.my

All the best to you all. Merry xmas (erm. it's over dy) n happy new year :)