[Samsung Galaxy S7 Edge Questions and Answers] fantasist:
20th May 2016,

After numerous calls to ANOVO, Samsung customer service, Samsung Head quarters, Customer relations, 2 formal complaints letters and 2 emails to Samsung customer service director, 1 email to their head of sales. I was told it was escalated to the highest level.

They have emailed me to confirm that

1. they will send me a brand new sealed replacement phone.

2. refund me the £44.99 repair cost from ANOVO

3. a gear vr as a good will

4. to keep me updated about their internal investigation

Update from Samsung also on #35 and #40

Update from Samsung. What do I do?

"Thank you for contacting us regarding the problems you experienced with your Samsung product.

We arranged for the unit to be inspected by a Samsung Approved Service Centre

Once the engineer inspected the unit they noted that the water resistance test has failed caused by the burnt USB connector. The 5pin header of USB cable is burnt. There is dirt/dust and liquid residue inside the USB connector and cable. The speaker on rear case is damaged and melted next to the USB connector.

The engineer has concluded that the device has liquid damage to the USB connector which has caused a short circuit during charge resulting in heat and burns to the device and cable. I can appreciate that the S7 is advertised as being water resistant, however the product specialist has confirmed to us that the device has been found to be tampered with in some way causing the water resistance test to fail.

In situations where evidence of liquid ingress and/or physical damage is found, this invalidates the terms and conditions of the Samsung Warranty supplied with the unit as this is not a manufacturing/component failure.

The engineer has noted the unit is repairable.

As the results of this inspection are based on physical evidence as opposed to opinion we are unable to over-turn this position and we apologise for any problems and inconvenience that this process caused.

A service centre called Anovo will contact you with a quote, if you are unhappy with this you can contact them using the details provided with the quote to request the device be returned to you un-repaired.

I am sorry that we cannot offer a more positive outcome for you."

The device was only 10 days old, £639...

I put it on charge overnight, and I noticed it was switched off in the morning. So I switched it back on, there was a pop up message saying the phone had to shut down because of overheat and I saw the battery was charged at 100%. I didn't pay much attention and kept using the phone until that night when I tried to charge it again, I discovered the charging pot and the official cable tip were black and burnt. The phone wouldn't charge anymore and the usb connection couldn't be discovered on a pc either.

Please look at these attached pictures, it looks like it could've started a fire...

After searching extensively on the internet, I learnt that it was highly likely caused by water damage?! I don't understand why... it was dry and charging normally during the night. And even if it contacted water, the moisture sensor shouldn't allow it to charge, and it was charged to 100% and overheated.

I spoke to Samsung and due to get it inspected and they will let me know what the next step is. All I want is a brand new replacement, I don't want a repair cause it was only 10 days old...

Any ideas?