[Samsung Galaxy S7 Edge Questions and Answers] duffy1807:
Very Very similar to Allister from OP .

I Am in a very similar position to OP, My phone has never been dropped, is in pretty good condition never been in heavy rain / submerged in water. I am shocked to be told I have water damage on my phone, and from reading these post's I'm thinking Samsung are just trying to get out of warranty repairs by passing the blame to the user? How is Samsung getting away with this?

ANOVO repair company is the worst company I have ever dealt with , especially it is a product liaison case, they refuse to speak to you and are very limited on what information they provide and tell me to contact Samsung customer service who put you on hold for 20 minutes each time whilst they speak to the product liaison department themselves, 1 in 5 may transfer you over to the product liaison dept and when ask to transfer over they refuse. When I do eventually to get through , all they say their decision is final and are standing by the engineer's decision of the report I have now requested the phone to be returned unrepaired after 19 Days. as I was not getting anywhere with them. now Day 22 am my phone is still in their service centre? No quote was even offered to me.

I requested a full report : they refuse to send me it however they did send me an email message similar to OP. They say my USB connector has been contaminated by liquid. (NO warnings on phone) the LDI is not activated so the internal part of the phone is not water damaged just the USB ? causing it to short.

Anybody have any advise on how to approach this? I am still waiting for my phone as we speak and will be buying a wireless charger but I don't want to leave it their. the phone is approx. 7 months old

Here is their summary* of the engineers report.

any advise would be great thanks......

Further to our telephone conversation today regarding the recent inspection carried out on your Samsung Galaxy S7 Edge.

I can confirm that our engineer has determined that the issues you have experienced with your phone are not due to a manufacturing fault. Instead, our engineer has concluded the cause to be liquid damage. Our engineer has stated that short circuit during charge may be caused by liquid contamination in the USB cable.

The first observation of our engineer was that the device is in worn condition. No cracks on the LCD or back glass were visible. No physical or liquid damage to the device was detected. The LDI is not activated on your IP68 rated device. The USB connector is contaminated with dirt and dust and green liquid residue is also visible. Liquid contamination may be transferred from charging cable. The cable is not waterproof.

At no time has anyone from the Product Liaison Team agreed to repair your phone as a one time warranty exception. I do apologise if you were incorrectly led to belive this to be the case. The one time warranty exception covered only the free of charge inspection.

Regretably, your phone has been deemed out of warranty for the reasons outlined above and, as such, any repair you consent to would be chargeable. Please let me know if you would like me to contact Anovo to arrange for them to provide you with a quotation for a repair. Alternatively should you so wish, I can instruct Anovo to return your phone unrepaired.

You asked me to provide you with the address to which you can send a formal letter of complaint. This is:

Samsung Customer Support, Selectapost38. Sheffield S97 3FJ.

If you require additional assistance, please contact us on 0330 726 7864 (UK) or 0818 717 100 (EIRE).