[AT&T Samsung Galaxy Note 4] briedw:
Galaxy Note 4. Marshmallow??

I wanted to pass this along to owners of the Galaxy Note 4 SM-N910AZKEATT. I am an AT&T customer and like many of you I have been awaiting the Galaxy Note 4 Marshmallow update, but I have been waiting for it for very different reasons. Some owners of the phone may be waiting for it for the same reasons as well. Here is the problem:

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Since the internet released that AT&T rolled out the Galaxy Note 4 Marshmallow update overseas, Google App vendors have been upgrading their softwares for the Note in anticipation of the Marshmallow Platform Update. If you are like me and you have been paying attention, these Google Play Apps update sometime 1 to 5 times weekly. With the updates being installed, the phone begins to freeze in certain applications. The phone may allow you close out the application so you may relaunch it, but in my instance this also means removing the battery cover (waiting for a time) and restarting the device. The reason I have now been told 5 times by AT&T tech reps is that the phone has not been updated with the software needed to support the updated Apps. So basically, between 1 to 6 times daily my device freezes.

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Now, when I became upset about this was when I was told to upgrade to a new device, instead of being told when the Marshmallow Update would be released. Basically, my device is acting like it has a virus but is actually working as intended but is having a problem with software in Apps versus Platform issue. This meant I was being told upgrade a perfectly good working phone when there was nothing actually wrong with it. I got to thinking about how many AT&T customers are being told this, who may not be asking the right questions and I became even angrier, as they are throwing money at the company for a problem that is easily fixed:

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1.****** Either they indicate the Galaxy Note 4 is not going to be upgraded in the US, which causes vendors to stop notifying your phone to upgrade Apps.

2.****** Or, they upgrade the phone to Marshmallow Software in the US post haste.

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Basically I am outlining a very poor customer service issue. This is either due to AT&T’s negligence, Samsung’s negligence, or Googles. When you call to speak with anyone about this, they point the finger elsewhere as the problem. Warranty sent me a refurbished device to see if it will work better for me. It is on its way. I doubt it will, because of the issues I have been having. I thought I would pass this along to encourage all with a Galaxy Note 4 to call AT&T if you have been told to upgrade your device unnecessarily.

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I upgrade, normally to a new phone 1x a year. As a present to myself on my birthday. This is the first time I did not upgrade as I was not happy with the lack of expandable memory in the Note 5. So I kept the phone. So now almost 2 years later, I am having all of these problems with a perfectly good phone and due to lack of SOFTWARE SUPPORT.* I hope me explaining this issues helps address your problem if you are having the same issue yourself. I encourage you to complain. Perhaps this will induce them to release the software, or finally release that they have no intention of doing so. Which also fixes the problem.