yashsingh1/xdaforums huggingface dataset:
[T-Mobile LG G5 Questions & Answers] vhicke:
So here is what has been happening with my tmobile of G5 off of eBay. I am in Canada. I activated the sim with my phone and add $100 on the prepaid account. So now I am eligible to unlock phone. But the problem is my imei shows as a Nokia 2720 on there system. It has been 4 days but because I am on roaming in Canada I think it has not registered my imei on the tmobile network. So now waiting for tech support to request my unlock (3days) and if they can't they have to contact lg to request it can take up to 14days. That is my nightmare so far.

---------- Post added at 01:48 AM ---------- Previous post was at 01:46 AM ----------

Also I tried cellunlock.net and they could not unlock the phone. It says unlock failed please contact customer support.......when I use the app
[T-Mobile LG G5 Questions & Answers] fvc2000:
Wow.

Your situation is even weirder than mine.

Actually my situation seems pretty normal except its not.

After 10 days of being in t-mobile network, my IMEI started showing up normally in all their databases.

But the unlock still doesn't go through.

Nor through third party, neither escalating the request with t-mobile.

I've got at least 4 emails Os successful unlock request from T-mobile. But nothing works.

They have requested me to reset the phone to factory default, reinstall the app, all possibilities...

But nothing.

Now my last hope is the 40 days wait as we have been advised already.
[T-Mobile LG G5 Questions & Answers] vhicke:
Great news for me. They unlocked my nokia phone. Just received my email about a hour ago. Wait this is the lg g5 forum. Thanks for nothing tmobile. They also sent me a unlock for the lg g5 but does not work. Unlock failed as usual. Again i phone them and my imei still not showing on there system and they said to bring it back to the tmobile store i purchased from so they can try and fix it. I told them how are they going to fix something that is on the network through a app on my phone in the store. I guess i am in the same boat. Wait and hope after 40 days it works. Never ever buying a tmobile phone unless already unlocked.
[T-Mobile LG G5 Questions & Answers] fvc2000:
I've been just informed right now that without cellular data connection to t-mobile (not wifi!) it will be unable to ever unlock my device.

=(
[T-Mobile LG G5 Questions & Answers] vhicke:
What about roaming. I am in canada. Does that mean i have to take a trip to buffalo just to unlock my phone. That is bullsh*t. It says on there website cell data or wifi.
[T-Mobile LG G5 Questions & Answers] vhicke:
Screen shot of there website with app info
[T-Mobile LG G5 Questions & Answers] fvc2000:
I know.

It seams to be bull****.

I've tried with a friend's post paid tmobile Sim card that has Internet roaming and it doesn't work either. I don't know if it needs to be from my own Sim card to be valid.

What I understand from reading from. Many forums and everything is that nobody on tmobile knows what they are doing. And they just stall you around...

FCC complain here we go...
[T-Mobile LG G5 Questions & Answers] fvc2000:
Now I've got that my device is defective and I have to send back to LG.

More bull****.
[T-Mobile LG G5 Questions & Answers] SarfoM:
Thanks for the solution, I'm in Toronto and in the exact same boat with a TMob G5 bought off ebay unfortunately. How much money did you put into your prepaid account? What do they consider as 40 days of use i.e. how often did you have to use the phone? Lol really hoping I only have to plunk in a few $ and make a call here and there, but with my luck who knows!

Thanks

Sam
[T-Mobile LG G5 Questions & Answers] Negan:
50 usd per month prepaid account. Ao upure gonna drip 100 bucks. You can turn the phone in and walk away for 40 days if you want. It just has to be activated on their account. And since youre gonna be paying for it you might as well use it.
[T-Mobile LG G5 Questions & Answers] fvc2000:
To everyone that's been following...

I just got the phone unlocked.

I tried contacting Jennifer but she didn't respond me.

I then made a very simple and honest complaint with FCC and in less than 24 hours I got contacted by a senior response specialist that with 2 exchanges through email got it resolved.

It took less than 10 minutes.

I think that anybody that bought LG Partners purchase program phone and has been in this unlocking limbo where when you call support they say you are unlocked but your phone still days you are not eligible qualifies for this.

But I think you need the 100 dollars on the account.

Thanks Mark!
[T-Mobile LG G5 Questions & Answers] vhicke:
That is great news. I am happy it ended well for you. I am still waiting for my device to show up on there system. It has been 9 days and still nothing. I did get a response from there response team. There asking for a proof of purchase and since my imei is not showing no help there. Everytime i phone to see if my imei is showing i ask if roaming counts for the imei to register and they say yes. I hope after 10 days it will show up
[T-Mobile LG G5 Questions & Answers] fvc2000:
Mine took about 12 days to show up at the IMEI check.

Good luck =)
[T-Mobile LG G5 Questions & Answers] vhicke:
I started on the 11 of this month. Still no go. They have manually changed it but takes 5 business days to change. That was on the 18th. I filled a fcc complaint. Hope this will speed things up. Fvc2000 are you in the usa or canada. Just wondering if my roaming in canada is the reason it might be taking so long. I have already used up my 3gb of high speed data. Plus been phoning everyday my canadian cell and sending text messages.
[T-Mobile LG G5 Questions & Answers] fvc2000:
I had to manually input my IMEI also. Through customer support, of course.

That was on the 3rd day.

I'm from Brazil but for the first 10 days know the account I was staying in LA, so maybe that helped. The day it started showing up at the database I was already back in brazil for about a week. About the FCC complain... I think the. Out important thing is for you to have some validity. I mean, when it gets to the senior specialist to call you, he will review your whole history is the complaint. It helped me that I got escalated 4 times, that I had many process and information on the subject.

If you have proof of misconduct and lack of effort on tmobiles part, it will be unlocked very fast after the complaint.
[T-Mobile LG G5 Questions & Answers] arjuna):
Is unlocking the phone something easy (or easier) to do now that we have root?
[T-Mobile LG G5 Questions & Answers] vhicke:
I wish. Unless someone gets pass the tmobile app. I have had this phone for 2 weeks and still not showing on tmobile system.
[T-Mobile LG G5 Questions & Answers] hoiguen:
Oh damn! I also bought a T-Mobile G5 on ebay. It's a brand new never activated phone. I'm not in USA and there is no T-Mobile roaming service in my country. Before I placed my order I have asked many unlock website and they said they can unlocked brand new T-mobile phone. Bad guy!

I'm so foolish. I just bought a brick!
[T-Mobile LG G5 Questions & Answers] smartnphone:
I bought my never activated G5 H830 from eBay from someone who bought it from a person who bought it from a person who claims to be a T-Mobile employee. The T-Mobile employee bought it at a discount so it’s fully paid off(I spoke to eBayer(T-Mobile employee) who sold it to the eBayer I bought it from).

I'm on AT&T, but a family member loaned me her T-Mobile SIM card and My T-Mobile account. The phone is recognized in MyT-Mobile. The card has been in the phone since 5/21. I received an email last night 5/25 that there is no unlock available.

When I call T-Mobile about the unlock fail the reps tell me it’s not a valid T-Mobile phone, but it indeed it is. They suggested I go into a store and when I did the reps said the original owner has to unlock. Someone in this thread said that the reps don’t really know the unlock process themselves...

What do you guys think is wrong? Do I have to wait a little longer until the IMEI registers? Could that be why it’s not showing up as a T-Mobile device?
[T-Mobile LG G5 Questions & Answers] kristiankienitz:
After calling T-Mobile's technical support for the 10th time and meeting all the requirements for having my device unlocked they tried to override their white list of IMEIs with me on the line. The answer I got is that they couldn't add my IMEI number to their list because my phone was rooted/jail broken and that I should call LG technical support on the phone 1 800 793 8896 because they would be able to unlock my phone. I didn't see anyone else that got this answer from T-Mobile in this thread, and I think it is a great BS. I'll call LG and see what happens though. Otherwise I file a complain on the FCC website and contact the lady cited on the second page.
[T-Mobile LG G5 Questions & Answers] Negan:
Your first mistake is telling them it's rooted. That was stupid. Sorry but why would you allow them to know that. You might as well have said "please don't help me because I altered the software". Please tell me that was a typo and you didn't really tell them that. Cause they will now likely have a record or note of that. Your second mistake is thinking about calling LG. They cannot help you. What are you waiting for? File a claim via the FCC website! Stop wasting time.

---------- Post added at 10:50 PM ---------- Previous post was at 10:47 PM ----------

Top of page 2 I gave the solution to this. Any other discussion or theory is a waste of time. Follow my instructions guys. Stop asking silly questions. There is one definitive solution. Follow it and you'll be fine
[T-Mobile LG G5 Questions & Answers] kristiankienitz:
I never rooted my phone or told T-Mobile that. They said that my phone have been rooted as a BS excuse for not being able to override their IMEI list. I don't even think there are ways to root this phone yet, right? Otherwise I could just flash it and get it unlocked way easier...
[T-Mobile LG G5 Questions & Answers] Negan:
Well then if you meet their requirements then FCC is the way to go
[T-Mobile LG G5 Questions & Answers] smartnphone:
Hi, yes I saw your solution before I bought this phone and it was very helpful. I was just hoping to get it unlocked sooner than 40 days since I'm using it on an actual postpaid T-Mobile account. The T-Mobile rep on the phone told me that they can usually unlock within a few days for customers, but my phone isn't showing up as a T-Mobile phone. I filed my FCC complaint, but if it fails I will just have to wait the 40 days.
[T-Mobile LG G5 Questions & Answers] vmartinez39:
I opened a case with the FCC and even with that the phone isn't going to get unlocked. The representative that I spoke to punted and told me that since I can't produce a receipt or proof of purchase that it was sold by a participating partner they won't unlock the device. Looked at the receipt provided in sales page (swappa.com) and it was purchased through partner purchase program.

In my case it is looking hopeless
[T-Mobile LG G5 Questions & Answers] Negan:
You will need to harass that jennifer lady that I mentioned on page 2. I bought my V10 off of swappa and had the same thing as you in that it was bought from some promo or whatnot. That is irrelevant. You guys are making things too complicated and giving them too much information. Keep it simple. Don't tell them you bought it somewhere else. Your fcc complaint should be as follows:

Purchased a T-Mobile phone and T-Mobile refuses to unlock it even though I meet the requirements of unlock.

-Sincerely, Your name.

Short and simple. Do not give them other information. You're not going to help your case. The law states they have to unlock it if you meet their criteria. It doesn't say squat about partner sites etc. So all that crap is irrelevant and not a good idea to tell them.

If you haven't used the device on their network for 40 days and are crying still, you're wasting everyone's time in here and at T-Mobile. Their requirements are quite clear so do everyone a favour and follow their rules and then you can make noise and ***** about them not unlocking it.

If your first FCC complaint fails to work because you gave them too much information, file another one! Come on guys! Work smarter, not harder!
[T-Mobile LG G5 Questions & Answers] wolfu11:
There's a guy who lives near me who claims he can do it. But you have gone so far your case might be hopeless.
[T-Mobile LG G5 Questions & Answers] kristiankienitz:
Well, I opened the FCC complaint and emailed Jennifer. But I decided to call T-Mobile once more to try. This time I lied and told them I bought the phone in a T-Mobile store, after waiting for a long time they returned saying that my phone does show as a T-Mobile phone, but I haven't spent more than U$100 on my T-Mobile account since I registered the phone which is one of the requirements for getting it unlocked. They said they'll escalate it and try to override this requirement.

It's impressive how different representatives give you different information, and how what you say influence them. So definitely tell them you bought the phone in a store! Never say you bought from somebody else.
[T-Mobile LG G5 Questions & Answers] jhasty01:
I ended up having to go through the FCC. Before doing so, two different reps said I could get an override and put the request in with an escalated unlock team. The unlock team seemed to ignore both requests. Around three business days into FCC report, a T-Mobile executive called and said he spoke with the director of the unlock unit. He was told the phone was manually entered into the white list and will be unlockable within two hours if it wasn't already, possibly requiring a reboot first. I was able to unlock while still on the phone with him. It had to reboot to finish changes and the unlock app uninstalled itself after.

I am within the 30 days of service and the exec informed me it only applies when certain conditions are met. He said he would look into it for me, I declined and thanked him for resolving the unlock issue.

Also I made sure to let him know of my experience with team members renigging on their scheduled callbacks and etc. Hopefully getting these FCC complaints and feedback will get these guys to change how they do things for the better.

Edit: I was fully rooted and BL unlocked with multiple apps frozen prior to them issuing the carrier unlock.
[T-Mobile LG G5 Questions & Answers] smartnphone:
Any update on this? I just finished talking to a T-Mobile rep who called me regarding my FCC complaint. He said about the same thing. He said that my phone even though it is a T-Mobile phone wasn't purchased at a T-Mobile store so they are refusing to unlock it. He suggested I try to get a refund from the person I bought it from or a buy another device from them...
[T-Mobile LG G5 Questions & Answers] jhasty01:
Thats BS. It is a T-Mobile branded phone therefore it was purchased from T-Mobile in the beginning. There's no other way. My phone was purchased through the employee program for like $260. They still unlocked eventhough I bought it from the employee. Don't divulge information you don't have to. The only thing relevant is you have a paid in full product that you want unlocked for international or other carrier use. Nothing else matters!
[T-Mobile LG G5 Questions & Answers] vmartinez39:
No luck I kinda gave up. I activated the phone on another sim hoping the device gets registered on the T-Mobile database but who knows if that will even happen.

Anyone else had luck?
[T-Mobile LG G5 Questions & Answers] kristiankienitz:
Don't loose your hope yet folks! After calling technical support more than 20 times, and getting all kinds of answers, I opened the complaint with FCC and e-mailed Jennifer Garza (go to page 2 of this thread in case you're lost) with all the FCC, IMEI, phone number info. After 5 days of the e-mail I got a reply from:

Robert Ramirez

Specialist, Executive Response

Office of the President/CEO

Desk: 877-290-6323 ext. 341-8043

Office Hours: M- F 8:30 am – 5:00 pm Pacific Time

Email: Robert.Ramirez81@T-Mobile.com

Saying that Jennifer was not available, but that he was going to help me. He also asked where I bought my phone and if I had a receipt (this part got me scared that it wouldn't work). I just answered that I had bought it at a T-Mobile store, but that I had lost the receipt when I moved out of the country. Next day I wake up with the automatic e-mail from T-Mobile giving me the step by step of how to use the unlock app, which I had received 3 times before with no luck. I tried the unlock app again with no hopes, but for my surprise my phone got unlocked!

Some details that may have made a difference for me though:

1 - Before moving out of the US I was a T-Mobile customer for almost 2 years.

2 - I had the phone registered with T-Mobile for more than 40 days.

3 - I still had my T-Mobile sim card on the phone, and I kept my account active on the pay as you go plan.

I hope it works for you guys!
[T-Mobile LG G5 Questions & Answers] joshuadjohnson22:
I tried but this guy won't unlock unless you have an account number..

Can anyone confirm that using the phone on a prepaid SIM for 40 days will show up on their site? I got mine today and sadly it is not there. Before I dish out 40 bucks I want to make sure
[T-Mobile LG G5 Questions & Answers] kristiankienitz:
One of the first times I called T-Mobile they registered the phone/IMEI to my account... I would ask for that if I were you... but my phone never showed on the T-Mobile IMEI check website as a T-Mobile phone, still I was able to get it unlocked through the FCC complaint and the contact with Robert.
[T-Mobile LG G5 Questions & Answers] jhasty01:
Mines unlocked but been having difficulty getting it on VZW. They processed a form that's taking a while. Basically sim is working and I have four bars, but 4G symbol doesn't show up. Possibly not authenticating to their system. ?
[T-Mobile LG G5 Questions & Answers] joshuadjohnson22:
​

Ok I have a tmobile sim coming, once activate I just need to call them and get them to manually add the IMEI to my account? I have tried other sites and no one can unlock it since it isn't reported on their servers. I'm assuming doing the FCC thing before registering the phone on their servers won't work right?
[T-Mobile LG G5 Questions & Answers] vmartinez39:
I used the SIM that came in the box with the phone, made a pre-paid account and asked them to manually add the IMEI to the account but I don't even think this happened. The answer I got was just wait 3 days and it will register to the account, which it did, but the IMEI still not a T-Mobile device. Also confirmed from swappa.com that the phone was LG Partner purchase program and the seller wouldn't provide the receipt.

Are you activating it with a regular account and not prepaid account? I've already had my device in use for almost 40 days and first FCC request failed. Going to try again later this week.
[T-Mobile LG G5 Questions & Answers] smartnphone:
Finally got my phone unlocked and surprisingly it wasn't through my 2nd FCC case.

A resolution specialist has been on my unlock case for about 2 weeks and I received the email today that she received confirmation from the unlock team that my phone could now be unlocked.

So either FCC, Specialist - Executive Response, or T-Mobile resolution specialist will help you unlock the phone. Hope this helps and good luck to everyone.
[T-Mobile LG G5 Questions & Answers] jkhan49:
I have the same issues like some of you guys tried many sites and lots of bull ****.

Still no luck.

As i stay in India there's no way i think i can get a tmobile network over here so is there any other way i can get it unlocked?

As the root have come is there any other way ?
[T-Mobile LG G5 Questions & Answers] smartnphone:
"Potential Sim unlock method :) - Need Help" thread seems to have died out.

Only T-Mobile can unlock it through their app. The IMEI has to be in their database for them to unlock it through the Unlock app. It was easier when they just gave out unlock codes to unlock phones.

Hope this helps. Good luck.
[T-Mobile LG G5 Questions & Answers] jkhan49:
There's no other way to unlock ?

As i stay in india i can't get any sort of tmobile connection or anything to get in their database.

Are there any chances of getting it unlocked by flashing cm rom ? (Many people suggested flashing cm would be the solution, but there is no cm for our G5) [emoji24]
[T-Mobile LG G5 Questions & Answers] smartnphone:
That wouldn't work either since the baseband/modem has to be unlocked. I've had locked AT&T phones flashed to CM and other sim cards would not work on them.
[T-Mobile LG G5 Questions & Answers] joshuadjohnson22:
Only real chance you have is 1. File a complaint with the FCC and hope that they will bite and unlock it or 2. Hope that a Rom will be made for the 830 that is a port from the 850 and will allow standard unlock codes. I have my unlock code from them but I cannot use it. I've been playing this t mobile game for weeks now. I bought a SIM just to get this thing unlocked and still I'm not having any luck...
[T-Mobile LG G5 Questions & Answers] jkhan49:
This is not gonna work for me as i stay in india with no tmobile network so i cant do all that. [emoji17]
[T-Mobile LG G5 Questions & Answers] Josh McGrath:
I am short on time so I'd this has been said already sorry.

But have you tried connecting to a vpn or firewall via Wi-Fi to a connection from a US based server and then try running the T-Mobile unlock app? Under Wi-Fi of course you may have to do the play store region unlock trick, not sure

Not sure it'll help but hope so. Good luck
[T-Mobile LG G5 Questions & Answers] joshuadjohnson22:
The issue is not connecting to a us server. The issue is tmobile has to approve the unlock. It can take a month for the IMEI to even show up on the T-Mobile network. Because of this if you are outside the US and purchased a phone that was either never activated, used for 30 days or was never registered tmobile will not be able to see it in their system so they won't unlock. Since he is outside of the US he cannot temporarily activate service to get it registered so he is out of luck. He may get lucky if the phone has been on T-Mobile long enough to file a FCC complaint (of course not mentioning where he lives) then run the app. I think that is his only choice at this time
[T-Mobile LG G5 Questions & Answers] jkhan49:
I have already checked out with the people and my imei is not at all showing up in the Tmobile database. So even i need to follow up the same procedure which i can't as i stay in india .[emoji52]

So my only hope is XDA where some dev might come up with a solution and i would be happy to help him back :)
[T-Mobile LG G5 Questions & Answers] liushangrong:
+1：举手击掌：

I have the same problem (I was in China)
[T-Mobile LG G5 Questions & Answers] jkhan49:
[MENTION=4756773]Miustone[/MENTION] [MENTION=2684188]autoprime[/MENTION] or any dev who knows about LG unlocking and who can unlock G5 TMOBILE will be rewarded 50usd or more from my side.
[T-Mobile LG G5 Questions & Answers] joshuadjohnson22:
I think it is time we start a bounty for this. If enough people are interested I (or someone else) will start a thread
[T-Mobile LG G5 Questions & Answers] liushangrong:
I am willing to contribute $50:highfive:
[T-Mobile LG G5 Questions & Answers] jkhan49:
50 from my side
[T-Mobile LG G5 Questions & Answers] jiaxu92:
Even I am a T-mobile employee I still can't unlock the phone I brought from the partner purchase program , just file a complaint on FCC, see what happens.:D:D:D
[T-Mobile LG G5 Questions & Answers] vmartinez39:
Dam bro really? Its impossible even for you? Can I ask you a question, what website did the partner purchase program come from? Point of reference just to see where these phones come from and if that site or source and provide any kind of support.

I'm ready to just give up. I mean I wanna unlock it just for peace of mine but my MetroPCS sim will work. It's not the point but the principle?
[T-Mobile LG G5 Questions & Answers] jiaxu92:
partnerpurchaseprogram(dot)com
[T-Mobile LG G5 Questions & Answers] vmartinez39:
Thank you and I got the original sales receipt so at least I can fight them with this if ever the FCC rules in my favor.

Thanks