yashsingh1/xdaforums huggingface dataset:
[Android Head-Units] doctorman:
If your head unit is not working the process will be shipping it to Joying and getting a replacement. if you are okay with that I will gladly help.

They are honest people I work with them daily and never had any problem with warranty or refunds.

I have dealt with many many Joying head units, yes they go bad once a while but to have 2 not working units so fast is very unusual. It sounds me like an installation issue or harness issue but again Joying does honor the warranty if you send it for repair.

what outcome do you expect here? Joying will pay for return shipping if you send it to them for repair.
[Android Head-Units] dp12776:
It may not be ethical but it is my intention, outside of warning people, to negatively impact their business. Fifty percent of posts on XDA are people asking for help with different products. They title the posts something like " problem with... " or ".... Not working" these titles are then also bringing negative impact to the mentioned businesses. How is that any different?
[Android Head-Units] dp12776:
They have offered me to ship it to them and let them repair it, and then send it back. All at my expense. It will be very expensive in shipping and will also take unnecessarily long, knowing that they have units in stock in next door Germany.
[Android Head-Units] pounce:
Let me put it another way. A title like yours is libelous and could put you in a legal situation. Your title is a different statement than the contents of your post.

Looking at it a different way ... what if I post "[your name here] Is a liar and doesn't own any Joying products. They are a competitor and are posting to ruin business"? None of us know if that is true or not just like we don't know if your post is truthful. By posting something that is a little more fair you get to be taken seriously.
[Android Head-Units] doctorman:
you can not get arround the shipping charge from you to joying but if the length of time is your issue, just buy a new unit from germany warehouse and return your old unit instead, I am sure they will be fine with it. check your harness and installation.. I have a strong feeling thats is the problem , brand new units do not go bad like that on their own.

I get returns all the time and 70% of the time its the customers fault in messing up the unit somehow
[Android Head-Units] dp12776:
2 units, 2 different faults. I can't rule out that it's my mistake. My point is just that Joying are writing to me, accusing me of breaking the units myself and won't replace because they think that they've done enough.
[Android Head-Units] dp12776:
OK. My title could have read "my recommendation: do not buy from Joying". I tried editing, but it won't let me edit the title. Only the text.
[Android Head-Units] doctorman:
It is unfortunate but I doubt any other company would handle this differently.

As you said you in the OP , they asked you to send it so Joying can check it and send you a replacement.

If you were in USA I could have helped you better but to me it seams like you have to just mail it in to joying for diagnostics/repair/replacement. 50Euro is not worth this headache.

when you buy an item you should consider where you get the warranty from. taking the item to the warranty is buyers responsibility.

again I totally understand you are frustrated with this.

let Joying diagnose it and if they find it to be their fault then you can ask for some compensation of your shipping fee.
[Android Head-Units] halloj:
When you wrote programming, what did you actually do?
[Android Head-Units] dp12776:
Rooted and installed Xposed and modified the user interface to my liking.
[Android Head-Units] halloj:
They're several cases where the Xposed module has caused various problems like black screen, bootloop and so on.

Are you sure that your problem is not related to your modification?

Here for instance: http://xdaforums.com/showpost.php?p=66415327&postcount=3139

If it is, your warranty is probably not valid.
[Android Head-Units] dp12776:
Hi. The soft brick was on my previous unit. I never had a reply from Joying about their findings about what had happened. I followed the exact instructions provided by the manufacturer and I have done the exact same install on the next unit, without any problems. Again, this post is not about the faults, but about the horrible Costumer service from Joying.
[Android Head-Units] halloj:
Well, if the fault is on your side then it's not Joying's fault.
[Android Head-Units] Heisenberg:
Hi. I've edited the title for you. In future you can do it yourself, hit the little edit icon (the pencil) under the first post, this will bring you to the simple editor (which allows you to edit the post text only), but if you hit the "go advanced" button under the text editor you'll be taken to that advanced editor and will be able to edit the title of the thread as well. This function is only available if you're editing the first post though.
[Android Head-Units] pounce:
Your expectation might be a tad high. This isn't like shopping at a high end electronics manufacturer where they make you an espresso and massage your feet while selling you two thousand dollar HDMI cables. You have to appreciate that they must get an amazing amount of idiots screwing things up installing these themselves. Its mostly a DIY install market. They've probably heard everything under the sun.

Your second experience gives some hints at some potential install issues. Dead battery. Dead beyond recharging. Could be you had some wiring that drew a current when the car was off.

Also, messing with the software. You didn't say if you changed the firmware or what. Obviously, this can lead to endless weirdness. Maybe you should go into what you did...

In the cell phone world replacement plans often only replace a device once. For the price of this product and understood "quality" I really do not think its unreasonable for a company to replace the product once. It actually sounded like this went beyond what they needed when they gave you some money for the shipping. I think you would admit you didn't sort out who was going to pay for shipping and the best shipping methods prior to actually sending it.

Would you say that your email communication with Joying is friendly or have you had an angry tone in any of them? That saying where Honey catches more flies than vinegar is sort of true when working with any customer support situation.

The fact that you would come here and admit to wanting to hurt their business says a lot. A more mature person with a good vision of the long game might take a different approach. You might post some threads that could help them with improve their business which would help other people like yourself. That's certainly a more positive way of living life. One thing is for sure. Those of us who help people here note which people don't deserve any of our goodwill and wont respond to their threads when they need help. Don't be someone people ignore.
[Android Head-Units] dannyboy223:
That's so odd, I had the complete opposite experience with joying, i bought a 7" headunit and they sent me an 8" one mistakenly. Im in the USA, so shipping it back to them would have been expensive, yes. Instead, they waited until an order was made in the USA for the 8" model, i shipped the 8" to their customer, and they shipped me the 7", and paid for both shippings. Could not be more pleased.
[Android Head-Units] zzEvilGeniuszz:
OP don't let them bully you into thinking they can sue you for putting out an opinion. This is no different than if you were to put a negative Yelp, Facebook, Glassdoor, or even Google review. They have no legal ground to stand on and what was said in this thread was an empty threat.

I didn't go with Joying and foolishly went with Pumpkin, after my experience I thought wow, I should have gone with Joying. However after hearing of your situation it is far better to just avoid these Chinese head units all together.

On a side note, Pumpkin had offered me money or discount on products if I posted positive reviews or post on forums. I declined. I did not want to get into that kind of commitment for a company that irritated me with their cheap nickel and diming.

Thank you for sharing your experience OP. My experience was very similar.
[Android Head-Units] CadillacMike:
what was wrong with your pumpkin?
[Android Head-Units] dp12776:
It's not my fault, but not necessarily joyings fault either. Their poor and slow Costumer service is however their fault.
[Android Head-Units] dp12776:
I'm happy you had a good experience. Nice to hear that it's not all bad.
[Android Head-Units] dp12776:
Thanks. I made this thread just to help people from making the same mistakes that I have.
[Android Head-Units] dp12776:
Hmm, you call me immature. I'm not sure that not having your help in the future is such a great loss. I'd prefer a better tone from the people I correspond with.

As for Joying, their correspondence has been mostly friendly, as has mine, except for when they accused my wife for breaking their head units (think a lot of it is down to language problems, which I also take into consideration in my replies).

As for the shipping of the first unit, it was initially promised by Joying that they would pay for the shipping. This was a promise that did not keep. I agree that the Costumer normally brings his goods to the warranty. One of the main reasons being that it may be repaired or so that at least it's really proven that it is broken. But in this case, proof was provided with countless videos, so sending it back was solely for the purpose of Joying learning more for future reference. A fact that they also wrote to me.

In any case, I started this thread to share my experience with the Joying Costumer service. If you, or anyone else reading my initial story thinks that the service that I'm experiencing is just A-OK, then by all means, keep dealing with Joying.

It is and was only my hope that my story would help people decide where to buy their head unit.
[Android Head-Units] zzEvilGeniuszz:
Well... it was a issue of incompetence more than anything. They tried to rip me off. I ordered 2 microphones and only one was shipped. When I told them only one was shipped they claimed I only ordered one. Right off the bat they pissed me off. So I showed them a screenshot and prove that I ordered two of them. I felt they should have known this from their records on their end but they didn't. It came off like they wanted to do everything in their power to NOT give me a refund. It took me showing them my order from the initial email for them to believe me. They offered to send me the 2nd microphone or refund. I chose refund and it never came. Then when I told them the refund never arrived they basically indirectly called me a liar and that the refund was sent. I asked for proof like they did when the whole thing started and refused to show it. All over a $6 microphone. I let it go. Then... when inquiring about rooting they did not help me and said rooting the unit was forbidden on the head units. I told them they have no control over what I do with my unit but they still did not assist me. A few days later I couldn't get the USB dash cam to work and again, they were absolutely zero help. They offered me no assistance in fixing it. They only referred me to an online forum that did not answer help me. I was getting pretty frustrated so I decided I wanted to return the stereo and replace it with a different model. I was told that I could do that if i paid the difference which was fine. However they chastised me that I should have checked what kind of unit fit my car before I bought it. Told them it was universal unit so I didn't need to. I then realized, after countless back and forth with these people even if I did pay difference, then ship it back (with my own money) it would take forever to get there and then take forever for the replacement to arrive. In the end, I simply did not trust them to be competent or even honest enough to honor my purchase of paying the difference and then shipping me a new unit.

Customers interactions with companies should not be like this.
[Android Head-Units] zzEvilGeniuszz:
At this point I would be open to having someone gut the head unit and put a raspberry pi into it. With this you could put the latest version of Android. However its the integration of the old head unit, and new raspberry pi. How to reuse the touch screen or any other parts is the hard part of this idea.
[Android Head-Units] nixfu:
The fact is right now these things are for the people are willing to DIY.

And if you are not willing to do some effort and do some hacking they are not really going to work for you.

BUT IF, you are willing to learn how to hack on them then yes, they are great value and performance for the money.

And contrary to this post, Joying actually is much better in supporting their customers in comparison to most others. They are a big step above just a non-name device ordered off aliexpress with no vendor support at all.
[Android Head-Units] Neo:
***WARNING!***

Do NOT and I absolutely mean DO NOT buy anything from the Matrix. It comes with all kinds of glitches. Sound output produces what appears to be several cats meowing about the style of your hair and how flip phones are overrated. These are the cries of the oppressed apples! For their cores are all but rotten, and their frisbees are stepped on daily. I do not condone such strong use of the word purple as the number P should be contained in a receptacle most suitcased for waste. Beware those who would wish to deceive. They are known as decepticons and will attempt to take your Matrix products for themselves and fly to distant planets where Spaghetti is outlawed and grass is their currency. Do not be fooled by the mild mannered sunglasses that fly about across the horizon. Central time is the only safe zone and eggs do not crack here.

You've been warned...

Neo

EDIT: OMG, please ignore all of this.. My turtle walked across the keyboard :/
[Android Head-Units] TT_Vert:
I know this is old but this is TOTAL BS. I purchased from amazon and it shipped from US and they said I had to send to China. I sent hundreds of emails over 5 months and still no resolution to my problem. Joying support is a joke and all of my correspondence w/ Rambo over last 5 months for this BS is moot since he is now gone. Now i'm starting over again. They completely changed their warranty policy also to basically screw you. So if you buy a 4.4 unit like i did which had a warranty w/o any cost incurred if they didn't have that anymore and it is defective you now need to pay to ship to china and also pay any upgrades fees.

I could go on for hours about this joke of a company.

BTW I'm an EE at heart and I cannot believe they are demanding their customer disassemble their product and thus voiding warranty. I also had these idiots tell me to put my radio into another car, pull it apart and/or take it to a qualified person (Which I am).

Being for DIY is a joke. When the communication between hard buttons and the MCU just stops working, when screens stop responding, when they just start boot looping out of nowhere it has nothing to be w/ being for "DIY users"

Dave
[Android Head-Units] doctorman:
Unfortunately I have to agree. Joying Customer service has gone down to the point that Rambo left.

If you bought your unit from me directly I stand by my word, if you bought from china or amazon I am working to restore some rules and fix the issues.

The intel models had many issues and set them back a lot.

However, I am hopeful as I see the new model hardware is built much much better PX5 and will start the sale soon. All the old models are being wrapped so the company can stop losing money on them and lose customers faith.

As I said I am working with them to come up with a good warranty repair system for USA customers. we should have the new warranty procedure for USA in place soon and things will start rolling.

I do not think they read this forum but who ever want USA Warranty for Joying to stay should email and facebook them and put pressure so they keep the service center in USA.
[Android Head-Units] TT_Vert:
I tried to get them to let me send it to you in NY but they would not. No idea why not since they agreed to just send me an upgraded model and not try to fix mine since there is no known fix for it. I bought from amazon (IN US) and incorrectly assumed that I'd be able to return for any warranty work to the US as well. Sadly now my unit has the volume knob just stop working sometimes and I have to reboot to get it working again. It's a well known issue w/ no resolution sadly other than to upgrade to a different unit. It has done it from day 1 and I literally have been emailing Rambo back and forth for over 5 months jumping through their hoops of videos/pics (I'm not exaggerating, i sent first email on Wed 5/31/2017 7:56 AM)!! And they must have some policy to only reply once a day as I would reply to their email instantly in the middle of the night for me and the early AM for them so I know they received my reply that same day.

At this point I think they only way they won't lose customer faith is to give those customers who have had or have faulty devices a highly discounted price . Nobody w/ the issues many of us had are going to pay full price or even close to it knowing what we know.

I really should compile all of the emails between rambo and I. It'd make a great comedy skit. First email was a link to upgrade my 4.4.4 to 6.0. After i told him I had 4.4.4 his reply was

And of course no further solution to resolve the problem w/ my 4.4.4 unit so I asked him since you knew I had a 4.4.4 (I told him multiple times in 10 other emails) why did you want me to try to upgrade if you know full well you can't go from 4.4.4 to 6.x) I kid you not that was his next response. Clearly it is not working well which is why I contacted you!!

There are about 400 more of these.

Dave
[Android Head-Units] doctorman:
Dave you have my email(not pm) , send me an email with

order number and date

Model number

exact issue , I will see if I can help.
[Android Head-Units] TT_Vert:
If you could PM me your email address again I'll email you w/ that info.
[Android Head-Units] isthatmywookie:
Hi, have these warranty issues been fixed yet? I am interested in buying a unit but after reading these reviews, it seems both the product and the customer service are not worth the hassle. I might just go with a Pioneer AVH series or a Mirror-Link unit instead.
[Android Head-Units] gtxaspec:
Never had an issue with the service, my first unit failed, they had me send it back and paid for shipping. Functionality wise they are better and more advanced than the Sony units although audio quality for any non Sony unit is going to be lower. IMHO the until units are better than the px5 performance-wise.

Tldr; buy it if it meets your needs
[Android Head-Units] TT_Vert:
they paid to ship your unit back to CHINA? You'll be the first o ne ever!

Dave
[Android Head-Units] gtxaspec:
Yes. They unit was faulty from day one. Obviously customer service wise they are programmed to ask for you to pay for shipping. I kindly asked that they reimburse for shipping since it was defective from day one, and they obliged.
[Android Head-Units] TT_Vert:
Wow nice job. They made it nearly impossible for me to send my product back. I intentionally bought mine from joying USA so I could send back to USA if there was an issue on Amazon and they still said I had to send it to china on my dime.

Dave
[Android Head-Units] marchnz:
From experience in chinese sellers, the focus is the next sale and not support. Support costs erodes margins.

Also consider while some are better than others in providing updates, none of the resellers have insisted bugs be resolved - for example, Bluetooth a2dp audio quality, pairing issues, pairing with USB, fake multi and eq. These issues remain from MTCB as buggy code is simply ported to new hardware.

The units are cheap, the next sale is all that matters.
[Android Head-Units] ruriruri:
I agree. Shipping both way is paid by customer. It is almost 50% of a new unit. After sale service is total BS, if you get a dud unit.
[Android Head-Units] SacredDeviL666:
Is that turtle there or it's the cat now
[Android Head-Units] yzf750:
My latest email to Joying:

I have installed the latest firmware that says it added google assistant voice calling , but when I ask google assistant to make a call it replys " google assistant can not make calls at this time.

Their reply to my email?

You must have google assistant installed to make calls, make sure its installed.

You just gotta slap your head sometimes and wonder WTF

Gotta love the chinese. Best one? I ordered 10 lithium battery's from a Chinese supplier off ebay last month. They showed up with the customs label saying " small parts headphone jacks" ( lying to get around restrictions on hazardous items). And opening the box the wires were stripped and bare, batteries all loose to move around in the box, with only tape over the bare wire ends. Glad Im not flying on the plane that these were in the cargo hold.
[Samsung Galaxy S7 Edge Questions and Answers] dave7802:
Does anyone have this enabled?

And if so, do you see the icon at all?

Use to look a little like:

I have not seen the icon appear once since having the feature enabled.

So am just wondering if they removed the icon from appearing because its not needed.

Or its just my device / Module conflicting
[Samsung Galaxy S7 Edge Questions and Answers] edyfrances:
I used to have a Galaxy S3 and the icon was there...now on my S7 edge I have it enable and there's no icon.
[Samsung Galaxy S7 Edge Questions and Answers] dave7802:
I have noticed it working.

i.e. Have it disabled and read a news page without touching the phone

and it will lock pretty quick.

Enable the feature and the device does not lock while am reading.

The icon was a nice clarification it was working.

No big problem, one less icon that clutters the nav bar.
[Samsung Galaxy S7 Edge Questions and Answers] turtuv:
No icon here. Anyway the options works fine with good environment light and the phone in vertical position.

Sended from my Samsung Galaxy S7 Edge Gold Platinum
[Samsung Galaxy S7 Edge Questions and Answers] meyerweb:
I haven't been able to get it to work at all for me. On my old S3 it worked fine for me, but not on the S7 in the same locations and lighting conditions.
[Samsung Galaxy S7 Edge Questions and Answers] bkrodgers:
I don't believe the S6 had that icon either. I do remember what you're talking about from my Note 10.1 2014 tablet though, along with a notification when it couldn't see your eyes and was about to turn off. The extra notification was a bit annoying, but a little icon to know it sees you would be nice.
[Samsung Galaxy S7 Edge Questions and Answers] turtuv:
I noted that sometimes, I don't know why, the "smart stay" function disable itself. What could it be?

Sended from my Samsung Galaxy S7 Edge Gold Platinum
[ONE Q&A, Help & Troubleshooting] riahc3:
I might as well ask here.

Im running COS 12.1-Y0G4PAS1N0 and whenever I enter a wifi signal that it knows, it has issues reconnecting and stays on 3G/4G, sucking up data. I try to reconnect and it gives a error. Entering and exiting airplane mode usually fixes it but not always.

Any way to fix this?
[ONE Q&A, Help & Troubleshooting] riahc3:
Anything?
[XDA Assist] :
My model is SM-G920I, version 5.1.1 and build number LMY47X.G920IDVU3DOJ6
[XDA Assist] Trafalgar Square:
Hello and thank you for using XDA Assist,

please create an account and ask here.

Kind regards

Trafalgar Square

XDA Assist
[Galaxy S 4 Q&A, Help & Troubleshooting] morales83:
Hey, everybody, guys

I wanted to ask you nicely if you can help me on this question.

I brought out the roots on the S4 with cf the car root

And I can not use the app knox at the opening of this last one is about second load then like creating the same mode is blocked by giving the message to me

Impossible to create the knox mode

I wanted to ask but not workable anymore and the app to you after the root?

Thank you very much
[Galaxy S 4 Q&A, Help & Troubleshooting] krasCGQ:
If you're rooted, simple: Knox will never work. Instead, all root accesses will be blocked.