yashsingh1/xdaforums huggingface dataset:
[HTC 10 Guides, News, & Discussion] matekaneve:
Another email from mobiles.co.uk that now states my delivery date was changed to 13th May. Lol few hours ago they said it will be delivered today. It's a joke...

Update: just received a SMS message with tracking code for dpd. Checked and says it's on the way and will be delivered today. Now I just don't believe anything, just sit and wait today... Had no plans anyway...
[HTC 10 Guides, News, & Discussion] zuccster:
Yup, same here. This is descending into farce...
[HTC 10 Guides, News, & Discussion] matekaneve:
Aye, HTC really has screwed this up. However checking the tracking code I was sent with dpd has the parcel and states will be delivered today.
[HTC 10 Guides, News, & Discussion] spy james:
was there any point to the fanfare and rush to pre-order direct from htc when all the carriers are shipping out first. why oh why did they allow anyone to commit to this if they were just going to ship out to contracted firms first. i thought the point of unlocked was to use this phone straight away. if it was not such a hassle to cancel my order i would, even now. HTC deserve to go tits up because of the reluctance to deal with this in the proper way. PRE-ORDERS go out a week before everyone else. Simple.....
[HTC 10 Guides, News, & Discussion] exocetdj:
If u have checked dpd and it states it's out for delivery u will be grinning like a Cheshire cat later ;)
[HTC 10 Guides, News, & Discussion] alexp999:
Lol, I think everyone needs to get a bit of perspective and stop loosing their ####.

Today is clearly pre order launch day. CPW have received stock early enough to be able to ship some early orders for delivery on launch day whereas HTC begin shipping today.

It was only yesterday we though it could be another 2 weeks, but it's now happening. Earlier pre orders should have their phone by the start of next week with the rest to follow.
[HTC 10 Guides, News, & Discussion] wojtus0186:
I am so regretting that I pre ordered through htc website. Too much hassle to cancel and get money back. Huge fan of htc but this is huge failure of htc...so f**** annoying.
[HTC 10 Guides, News, & Discussion] matekaneve:
:) still says they have the parcel and is on it's way to Edinburgh depot... That was after 11pm yesterday. Since then found no update...
[HTC 10 Guides, News, & Discussion] JazLiew:
Perhaps you should be more patient and you would have probably receive the phone today.
[HTC 10 Guides, News, & Discussion] exocetdj:
Ha! I know mine is coming next week pretty much guaranteed (in stock and a good friend is taking care of it)

My ****s exactly where is needs to be muahahahahaha
[HTC 10 Guides, News, & Discussion] Jump1ng:
Well no shipping confirmation for me from mobiles.co.uk grrr

Seen some posts here from people that ordered after me on the 27th, so wonder what the hold up is if its geographical or colour of mobile. Still hoping DPD might just turn up at work with a parcel for me.
[HTC 10 Guides, News, & Discussion] alexp999:
Ooh, I wonder if HTC UK will be doing anything like this:

http://www.phonearena.com/news/HTC-...r-those-that-ordered-the-HTC-10-early_id80824
[HTC 10 Guides, News, & Discussion] exocetdj:
That's odd. OK keep me posted mate as dpd don't usually do this lol. Did u ask for standard delivery? May take two days and be with u tomorrow. If they have the actual parcel it will be with u real soon

Better still, call your local dpd depot and see when they are planning delivery. Not mobiles UK
[HTC 10 Guides, News, & Discussion] wojtus0186:
Since couple days it states boxed shipment...and that is all...I pre ordered phone on 13/04 so I was expecting to get this on time. As someone mention before what is a point to call it pre order if it isn't. And what is most annoying thing this is directly from htc website...I would expect something like this if I would order it brought cpw or similar....
[HTC 10 Guides, News, & Discussion] exocetdj:
Try telling that to most users here

.with all respect mate. Patience won't make HTC release the stock any sooner hahahaha! Although this is what I would tell my daughter if she wants a toy of some sort. Patience from her gets her toys early lol .
[HTC 10 Guides, News, & Discussion] JazLiew:
I understand everybody wants to have the device at hand first. But everyone here is receiving their pre-orders. Not buying it in store. So nobody is technically receiving it earlier than us without pre-ordering. Even from cpw or other similar retailers everybody is pre-ordering.

Edit: You might just get it a day later than those who pre-ordered from cpw. Is that really too much for you to wait?
[HTC 10 Guides, News, & Discussion] spy james:
retailers description of PRE-ORDER

A pre-order is an order placed for an item which has not yet been released. The idea for pre-orders came when people found it hard to get popular items in stores due to their popularity. Companies then had the idea to allow customers to reserve their own personal copy, before the release, which has been a huge success. Pre-orders allow consumers to guarantee immediate shipment on release

Therefore, if I order direct from the manufacturer I expect to get my item first, AM I WRONG:confused:
[HTC 10 Guides, News, & Discussion] RCJ89:
I will definitely not be ordering for htc direct in future. As the whole customer service exerience has been terrible.
[HTC 10 Guides, News, & Discussion] 10rdan:
Are you serious ?? :D:D:D
[HTC 10 Guides, News, & Discussion] si86:
I ordered mine on the 18th April, I have just rang the cpw and mine is out for delivery today. They received the delivery from HTC yesterday
[HTC 10 Guides, News, & Discussion] 10rdan:
I'm NOT receiving my pre order from HTC, heard jack **** since 13th April !
[HTC 10 Guides, News, & Discussion] johnbrighton:
I've got the same email from mobiles saying delivery will now be 13th, but I have a package on it's way for delivery today???? Received txt from DPD at 7.01 this morning.

What are mobiles.co.uk up to??
[HTC 10 Guides, News, & Discussion] evak2979:
I spoke with cpw and mine will be arriving Monday onwards hopefuly after all. Good morning to all enjoy your new devices :)
[HTC 10 Guides, News, & Discussion] alexp999:
Well if I get mine on Monday I'll be happy and not feel cheated. So what if some lucky CPW customers get theirs a working day early. 3rd party retailers have always been able to jump the gun and get away with shipping a little early. Ordering direct from HTC guarantees you won't get it before you are supposed to.

It's the same with game pre orders, buy from a 3rd party and you could receive it a couple of days before launch whereas those who order directly from the platforms official store have to wait until launch day.

I'm happy to wait an extra working day for my HTC order as I got Â£57 off and the carbon grey isn't even available from CPW as SIM free. I'll be made up if HTC UK gives us a little surprise for ordering direct like they are doing in the US too :D
[HTC 10 Guides, News, & Discussion] tonnytech:
had dpd notification this morning grey htc 10 due between 1245 1345 :)
[HTC 10 Guides, News, & Discussion] exocetdj:
The point is that HTC UK consistently refused to give a shipping date. Same robotic response. To people who had payment taken instantly by PayPal over a month ago, this is indeed awful.

I have patience reserved for a broken leg and dealing with family and work etc so not much patience for digital ditch (hardly a river as things aren't flowing, more stagnant)

It's useless for people to say be patient with this comedy of failures lol.

Anyway seems we have some movement nonetheless.
[HTC 10 Guides, News, & Discussion] Phil750123:
No chance, htc has consistently given US customers much better deals, from uh oh protection to the $100 off trading in old phones etc..

Plus the fact they haven't messed us around like UK orders.

I just get impression htc don't regard the UK market very highly
[HTC 10 Guides, News, & Discussion] JazLiew:
Personal opinion, It is true that htc didnt give us a definite release date until yesterday. But seeing amazon and cpw state 6th May, one would have easily guessed that the official release date is 6th May. If it would have been next week for htc and this week for cpw and amazon, I'd be mad too. Right now it seems that theres only a few lucky users that have gotten their phone from cpw. Those of us who ordered from htc should be shipping today and I'd gladly take the £56 discount for a day of waiting.
[HTC 10 Guides, News, & Discussion] alexp999:
We get high res headphones in the box that the US don't get, so even they don't do anything it's no biggie.

I would hardly call it not regarding the UK market highly.
[HTC 10 Guides, News, & Discussion] exocetdj:
Personal opinion at the end of the day but the fact is that HTC UK have tested a lot of people's patience with this.

I know mines just under a week away but it's in stock and has been ordered so there shouldn't be any significant launch delays lol.

Getting it imported so I have more money than patience ATM hehehe
[HTC 10 Guides, News, & Discussion] ste1164:
I really don't see why people are getting so annoyed its a phone at the end of the day and if you pre-ordered from HTC you save £50. The only reason I can see people getting annoyed is if they no longer have a phone. But HTC UK never officially said it was out on the 6th, we all assumed it. UK based reviewers even said a mid-may release.
[HTC 10 Guides, News, & Discussion] beno619:
And they get a Oh-Uh protection.
[HTC 10 Guides, News, & Discussion] johnbrighton:
My delivery has been confirmed for today between 1pm and 2pm......I wonder if I will get another HTC 10 on the 13th May as per mobiles.co.uk email this morning. Their website does not show my order as fufilled even tho it's on it's way.....
[HTC 10 Guides, News, & Discussion] alexp999:
And we get 2yr warranty vs their 1 yr.

Swings and roundabouts. :)
[HTC 10 Guides, News, & Discussion] bubigrega:
You are kidding, right? HTC told us they ll start shipping today and launch day is 13 May. And on launch day HTC only said beginning of May. Why are you making drama?
[HTC 10 Guides, News, & Discussion] matekaneve:
New update on it. 9:07am parcel arrived at Edinburgh depot, ready for delivery. I just wait and see... Though buzzing ...!!! :)
[HTC 10 Guides, News, & Discussion] 10rdan:
HTC UK tweeted yesterday, 6th of May for pre orders to ship.
[HTC 10 Guides, News, & Discussion] exocetdj:
deleted. U obviously haven't dealt with HTC customer service lol
[HTC 10 Guides, News, & Discussion] nobnut:
No they didn't.

They said "from the 6th May" not all preorders will ship today.
[HTC 10 Guides, News, & Discussion] animaleyes76:
Htc stated in Htc elevate that the 6th was launch day in the UK.
[HTC 10 Guides, News, & Discussion] fishluke:
The joke on me is that I have been told I have to wait another week to get mine from e2save because they have "no stock".

However they are the same company as Carphone Warehouse and Mobiles.co.uk who are delivering a lot of orders today.
[HTC 10 Guides, News, & Discussion] exocetdj:
[MENTION=1457188]bubigrega[/MENTION] see above

For a small amount of HTC customers who were lucky enough to pre-order first thing, early May rings true indeed.

However due to massive stock issues, most places are going to be mid to late May now. So your little statement means nothing to the vast majority.

HTC created the drama with this farce. Also do you reside in the UK? If not then you shouldn't even be commenting on UK pre-orders
[HTC 10 Guides, News, & Discussion] johnbrighton:
I ordered mine from mobiles.co.uk on the 27th and it's justa few streets away from me now!

I can also confirm (again) that it was confirmed through HTC Elevate that 'launch' day was the 6th.

(I think someone asked earlier how to join Elevate - feel free to PM me for info if you're interested.)
[HTC 10 Guides, News, & Discussion] ste1164:
Actually thats wrong HTC Elevate didnt say what region the 6th was for, just that it was the 6th. The 6th was the correct date for America but someone presumed it was for everyone.
[HTC 10 Guides, News, & Discussion] animaleyes76:
Wrong.

If you look hard enough you'll find a comment from the important person in elevate saying very specifically that the 6th was the day for the UK
[HTC 10 Guides, News, & Discussion] Norn Iron:
See previous posts re mobiles.co.uk. No order confirmation,email saying delayed to 13th May, yet phone out for delivery. There's still hope!
[HTC 10 Guides, News, & Discussion] exocetdj:
I'm sure some people got sick at seeing stuff like this . . . . . . .

My trust in their supply chain is nil so I went for the drastic option which actually didn't cost too much more for peace of mind.

The patient people have more than enough right to be patient but leave the people who have been stitched up several times alone to voice frustration. Simple as.

They bring out a banging device then kinda ruin it for some with this rubbish
[HTC 10 Guides, News, & Discussion] Stephen:
I wont be ordering through CPW again! Not only did I have a difficult time yesterday to get my order cancelled, I then had to phone up again to get the money transferred back to my card! So cancel order and keep money, unless you phone them again and request it back!!!!
[HTC 10 Guides, News, & Discussion] fishluke:
And the guy below this post ordered on 27/04 from another CPW company and is getting there's right now.

I ordered about 1 am on the 14/04. It is obvious that CPW have diverted stock to their high- and mid-tier price websites first rather than any kind of first-come first-serve.
[HTC 10 Guides, News, & Discussion] mustaine8661:
I received a DM over Twitter from HTC 20 minutes ago saying the following

I put my order in on 26/04, so I imagine I'm quite far down the order. Time will tell, but I'm happy if it ships today for arrival tomorrow/Monday.
[HTC 10 Guides, News, & Discussion] fishluke:
Yeah but unfortunately my email was by a customer service rep and not an automatic error.

I've had no delivery text from DPD so I'm not expecting it to arrive for another week at least.
[HTC 10 Guides, News, & Discussion] andybg40:
What makes the lack of clear information so frustrating, is that many people (myself included) who expected the 6th to be delivery day, have selected their work address. So if HTC decide to ship today on an expedited delivery and I receive an email at some point stating that delivery will be made tomorrow, I am going to be very p!ssed off! If they gave clear information, then we could have chosen the more suitable delivery address.

Knowing that most phones I receive are shipped in pretty poor packaging, I don't fancy having my 10 sitting in a warehouse all weekend being kicked around!
[HTC 10 Guides, News, & Discussion] Norn Iron:
Mine is also due from e2save. Customer rep said shipping today for Monday, email from network last night welcoming me, then email from e2save saying delayed until 13th. They don't know what they are doing. Anything can happen!

Just got email from DPD. Phone arrives in an hour!
[HTC 10 Guides, News, & Discussion] abell431:
Yay just got email from dpd saying parcel delivery between 2.30-3.30. Great news considering I woke up to an email saying it was delayed until 13th
[HTC 10 Guides, News, & Discussion] garymontague:
Had a similar experience with another phone purchase from them. Cancelled the order expecting the funds to be received but after a week no refund was issued. Rang them up and was told that I had a credit on my account and I should have told them that I wanted the money refunded! Why would I want a credit on my account and not my money refunded!
[HTC 10 Guides, News, & Discussion] johnbrighton:
I can also confirm that someone quite high up in HTC did in fact confirm the 6th as the UK launch date.

I've got 2 1/2 hours until mine is here.....i feel lucky, but I only made 1 order and stuck with it. I'm gutted for you guys who might have to wait another week, but you might as well just wait, it will be worth it.
[HTC 10 Guides, News, & Discussion] fishluke:
Did you only just receive the email? Customer rep said they don't have enough stock for me to ship until 13/05. I've not received any welcome emails or automatic emails recently about my order.

Really unacceptable considering I ordered 1 am on 14/04 and they are reserving stock so people can order from Carphone Warehouse today instead.

I'd be really surprised if it's coming today and I haven't heard anything from DPD yet.
[HTC 10 Guides, News, & Discussion] Norn Iron:
Yes, 10 mins ago
[HTC 10 Guides, News, & Discussion] fishluke:
Really strange as I usually receive delivery details from DPD the night before or at like 7 am. I guess it could still come but I don't hold much confidence.
[HTC 10 Guides, News, & Discussion] mnp:
I can't even log into HTC Europe Shop to see the status of my order. I paid by Paypal on the 22/4. Whenever I try to log in, it just says: "Incorrect order number and/or password." When I go to reset password, no email ever arrives. Anyone else having this issue?
[HTC 10 Guides, News, & Discussion] ste1164:
I can read ;) and the important person just says the 6th. Read it again no where did they state it was specifically for the 6th in the UK. You are assuming.
[HTC 10 Guides, News, & Discussion] andybg40:
Just checked bank account, no funds taken by HTC as yet, so not counting on it shipping today!

Anyone else pay by card and had the money taken? I ordered on 13/04.
[HTC 10 Guides, News, & Discussion] ste1164:
I ordered on the 12th and nothing.
[HTC 10 Guides, News, & Discussion] alexp999:
If you have paid by card it is worth checking your availability, it will come out of there instantly, but not show on your balance or as a transaction for a few days...

I ordered on 12th, but I paid by paypal so have nothing I can check.
[HTC 10 Guides, News, & Discussion] fishluke:
I've managed to get their attention via Facebook chat, seeing as they don't respond on twitter and email takes like 2 days per message and I can't be bothered to ring them up. Guess I'll see how this goes.

The companies are all intertwined since I messaged Mobiles.co.uk too and they told me to refer to the message that e2save just sent me.
[HTC 10 Guides, News, & Discussion] oawalker:
Had the same issue i had to call them to reset my password then i could check my order
[HTC 10 Guides, News, & Discussion] Norn Iron:
The 10 has landed!
[HTC 10 Guides, News, & Discussion] fishluke:
Nice one! Out of interest when did you order?
[HTC 10 Guides, News, & Discussion] stsdema28:
13th of May

According to HTC UK account on Twitter, the HTC 10 will be on general release in the UK on the 13th of May.
[HTC 10 Guides, News, & Discussion] Norn Iron:
19th April
[HTC 10 Guides, News, & Discussion] fishluke:
Now they're telling me on Facebook that it's being dispatched today for delivery on Monday when I'm at work. Going to try and get Saturday delivery out of them I guess but better than what I was told via email.
[HTC 10 Guides, News, & Discussion] donuldvan:
I ordered at about 2pm on the 14th April from the HTC website. Selected to pay by credit card - I keep checking my NatWest app to see if the payment has been taken but it's hasn't yet.

I also had the same problem logging into their website - I had to phone them up and get the password reset, and now I can check my order status. Currently it still says "boxed shipment", whatever that means.

I'm hoping I'll get an email at some point today confirming that my phone has been dispatched.

I must say, as a first time HTC customer this pre-order process has been a complete shambles. The lack of information is the thing that's p*ssing people off the most I think, more than the (potential) one or two day delay. When launching a phone that you're hoping will turn your company's fortunes around, it's probably best to put more thought and planning into the process.
[HTC 10 Guides, News, & Discussion] andybg40:
This who process makes the OPO invite system look like a great idea!
[HTC 10 Guides, News, & Discussion] b0gd4n:
missed the delivery guy in the morning, but it's waiting for me home!

View attachment 3741810

EDIT: ordered form Mobiles.co.uk on 22/04 and confirmed my order on 24/04
[HTC 10 Guides, News, & Discussion] Phil750123:
ordered from htc on 13/4 - order status hasnt changed from then and no monies taken
[HTC 10 Guides, News, & Discussion] nobnut:
Not at all. This is typical of HTC. All their launches are embarrassingly pathetic. It is now such a tradition that I quite like it. It is reassuring. It is like that smelly old, flatulent labrador that is half blind but you wouldn't be without it. There is no doubt that HTC UK is about as reliable as an Alfa Romeo, but that having been said, it is not much different from the country as a whole. Its glory days are behind it now with just its laurels to rest on. One or two more coughs and it will keel over and die. The HTC 10 is possibly its best phone in three years, however that is not the point, or even important, when you alienate the very people who keep your sad company afloat.

The cost of a courtesy email to pre-order customers is nothing. The cost of losing customers by not communicating is immense. They are too dumb to realise this. Still, it'll turn up when it turns up and at least it's not a Samsung.
[HTC 10 Guides, News, & Discussion] animaleyes76:
so what part of "6th is UK date..." is not specifically about the UK?
[HTC 10 Guides, News, & Discussion] v1rk:
..... Samsung still launched better than htc surprisingly and has done well ,all htc have done is dug the tunnel even further.
[HTC 10 Guides, News, & Discussion] nobnut:
If only Samsung made the HTC 10.

Perfect!
[HTC 10 Guides, News, & Discussion] v1rk:
Na nokia
[HTC 10 Guides, News, & Discussion] chrisnz1947:
Did you try the order number and the password sent in the confirmation email, input in second (lower) set of input fields on the screen
[HTC 10 Guides, News, & Discussion] oawalker:
Yes i had the invalid order number message. you need to reset password through the website or give them a call and they will sort it out for you
[HTC 10 Guides, News, & Discussion] ste1164:
My bad just found that comment. Well technically they were right as people are getting their devices on the 6th....
[HTC 10 Guides, News, & Discussion] animaleyes76:
No worries, i think i found the one you were looking at when i was searching for the one above :)

Just a bit of a shame, HTC UK Twitter is now scaring people saying they will receive an email "a few days before shipping", sounds like it could be a bit of a wait (not just a day or two)

:(
[HTC 10 Guides, News, & Discussion] bubigrega:
My preorder is with HTC UK to my UK address.

All I m saying is that HTC in April told us that release will be beginning of May.

Yesterday 5 May they told us that they will start shipping preorders 6 May and that 10 will be in stores for all other ppl from 13 May.

And I think that you can start blaming HTC about lousy HTC 10 launch on May 13. Everything else to me seems like we're making drama.

But I would be so happy if I already had it on 20 April when I made my preorder.
[HTC 10 Guides, News, & Discussion] ste1164:
I have a feeling you are right.
[HTC 10 Guides, News, & Discussion] fishluke:
What colour? They're telling me it's going to be 13th May again and that Monday was wrong. They're also telling me that it's impossible that people who ordered the same colour after me would get the phone before me. If yours was gold that's clearly incorrect for a start.

Doesn't really answer the fact they're still selling the phone for delivery on Monday from the Carphone Warehouse website.