yashsingh1/xdaforums huggingface dataset:
[HTC 10 Guides, News, & Discussion] afuller42:
when I preordered off of HTC directly (Verizon version) today I saw a message that shipping starts 5/5/16. I can not find this text again anywhere but 100% sure I saw it when ordering.
[HTC 10 Guides, News, & Discussion] aknotts415:
This is great! It wouldnt say that unless orders now would ship then ??
[HTC 10 Guides, News, & Discussion] afuller42:
it is now on verizon's site also "Deliver by 05/05." even though they say it is a estimate
[HTC 10 Guides, News, & Discussion] lightweaponx:
Verizon's website is saying delivery by 5/5. My order is still processing so I don't have any more info yet.
[HTC 10 Guides, News, & Discussion] gowhatyourself:
Has anyone heard anything regarding the different colorways being available at Verizon/Bestbuy/Amazon in the near future? I would really prefer the graphite but Verizon doesn't have a clue when they will get it.
[HTC 10 Guides, News, & Discussion] lagittaja:
Already posted this in the megathread but finnish ISP/carrier Elisa customer service has said that the 10 is "flagged to arrive next week" eg. week 18 May 2nd-8th.

Same goes with a few German, Austrian etc online stores, they either say 2-4 workdays or May 5th.
[HTC 10 Guides, News, & Discussion] rubi76:
It's official! All who ordered on the first pre order day will have their order shipped next week.

http://phandroid.com/2016/04/29/unlocked-htc-10-shipping-next-week
[HTC 10 Guides, News, & Discussion] 10rdan:
Ordered on 13th April, paid with credit card, no payment taken as of now.
[HTC 10 Guides, News, & Discussion] S1CAR1US:
Couple of things...

I have been told from a pretty reliable source, who stated, now that it has been released on Verizon and on twitter, he could share a couple of things about the shipping of pre orders with me... For one thing he said that it really didn't matter what day you ordered on, basically from day one of pre-orders, up to the 25th that they would all be sent out in one big processing of orders. He said if anything there would be the difference of between a day or two because that is how long it will take the distribution center to package all of the orders that came in for that length of time. He did say though that they did receive enough units to cover all of the orders so there wont be any type of delay for waiting for more units to arrive. Also, sorry to rain on anyone's parade here but I am also not too happy about this one... Those of us who decided to spend the extra few dollars for expedited shipping, it is not going to make any difference in the arrival time as far as the distribution center is concerned. To clarify, the orders that were placed with overnight shipping, and the orders placed with regular shipping will be packaged and sent out right along side each other. How soon it gets to its destination after that is only based on the shipping company.

All of the debate about whether or not the people saying 5th week of may or 6th week of may actually mean 5th of may or 6th of may.... If you all remember there was a person who posted early on in this thread who had very limited broken English, he referred to the dates that way, not the weeks.... he had said a few times something like, "28th week of may...", and someone asked to clarify if he meant the 28th day and he indeed said that he did. Maybe this is something that is lost in translation...

Side note, for some people asking about uh oh protection, I saw someone saying that it only covered unlocked phones, this is not correct, my girlfriend is currently in the middle of a uh oh claim with her sprint edition m9 and I had used it in the past for an m8 from Verizon. Also the protection does stay with the phone even if it is not held by the original owner, but only as long as it is within the time designated. I believe it used to be 6 months or a year from date of purchase but I am not sure on that one.
[HTC 10 Guides, News, & Discussion] aknotts415:
I love you... This made my day lol i shall call you dream maker. All points aside. Im not surprised about shipping. I think its like that for mpst preorders of phones. They all ship same day but faster shipping gets them there fasters
[HTC 10 Guides, News, & Discussion] mosincredible:
This also happened with the Nexus 6P. Google was shipping nearly everyone's orders with one-day shipping and the one-day shipping orders were upset. I believe Google credited the people who ordered one-day shipping. I wonder how HTC will handle that.
[HTC 10 Guides, News, & Discussion] aknotts415:
Knowing digital river...they wont lol
[HTC 10 Guides, News, & Discussion] TopoX84:
most people wont even realize their phone will take the same time as others, the can always blame it on the postal office or whoever is delivering.
[HTC 10 Guides, News, & Discussion] Heisenberg420:
OK hold on... As much as I would love for this to be true (believe me) I have talked to 3 CS reps over the phone and have had a long conversation with one over email. I'm going out of town on the 17th of May and all of them had assured me that I would not receive my order until AFTER that point, the 4th week in May. I even called asking to place a new order asking, if I order will it receive it before.. And they say no way. So this would imply all of them were unable to understand stand me. And they were turning away new orders contingent on them arriving before a certain date. Which is possible as all the reps I spoke to had a very heavy accent but come on now. I ordered on the 25th.

Can I ask, is your source higher up than a CS rep such as a manager?
[HTC 10 Guides, News, & Discussion] aknotts415:
As hopeful as i am hes right. Its really hard to believe tho shipping rumors of 4th or 5th week. As much as i believed it its just hard to believe it could possibly be that delayed. I know weve been told by csr that but isnt it weird to even say 4th or 5th week? No one says that. Its not likethis phone is selling like mad either. Its popular but its not even in carrier stores yet in usa. Besides verizon just yesterday. How could it being only orderable in the usa on htc.com and be so popular that its on a 4 week delay. Im just trying to stay optimistic its not true and will ship next weel.

According to some other things, this all happened with the vive also. Csr didnt know anything or anything thats going on. To my understanding is your talking to digital river and not really htc. And we all know digital river blows donky ass lol. Ill wait till tuesday and then panic or when other customers orders start shipping and im just not getting a email or worse news.

---------- Post added at 01:57 PM ---------- Previous post was at 01:48 PM ----------

This is a tweet a customer tweeted to jeff gordon about vive orders. I guess there still a big mess. March orders being shipped after April orders....

This speaks bad confidence for anyone ordering a htc 10 on the 12th vs now. Queue might not mean a thing.

https://twitter.com/Houndx/status/726434766602428417
[HTC 10 Guides, News, & Discussion] datafoo:
In the case of the:

M9 - accessory credits were issued for some shipping issues and delays.

A9 - accessory credits were issued for some shipping issues and delays.

Vive - Shipping was refunded and credited for some shipping issues and delays.

We'll see how they handle this.

I'm just grateful i can get an IceView case in a VZW store without having to pay shipping :)
[HTC 10 Guides, News, & Discussion] Heisenberg420:
I suppose it's fair to wait a week before assuming the whole lost in translation thing was false.

Just playing devil's advocate I would have to remind everyone that this is the first time in a while that HTC has brought out top end specs across the whole device. Let's remember last years m9 didn't have qhd while every other flagship did which led me and a lot of others to other devices. That's plus it was barely an upgrade aside from the processor over the m8, plus it had articles being written left and right about it's thermal issues. It's apparent HTC as a company is now much smaller than they were during the m8 days and along with not anticipating sales correctly might not have the resources to cover the same number of flagship sales as samsung or LG.

The only part of his source's info that makes sense is the shipping method part. This would explain why next day shipping was only $8. And also the part about the first wave extending from the 12th to the 25th. It seems only on or after orders on the 25th are people being told the 4th week of may or beyond. I think they choose to say the Nth week because it implies a 7 day window and is just easier to say than the 23rd to the 27th. It also implies 'sooner than the 27th' which they could have also said. OR the translation error occurred very high up and is being communicated wrong to every cs rep, costing HTC thousands of orders. This seems extremely unlikely.

Anyway sorry to bring all this negativity, I'm telling myself not to expect it before then and remember that 99% of what's said in this thread is speculation based on rumors.

That being said today I will being praying that he will reply and tell me i'm wrong with more information from his source.
[HTC 10 Guides, News, & Discussion] aknotts415:
Will who reply? Did you ask jeff gordon too lol

---------- Post added at 03:34 PM ---------- Previous post was at 03:29 PM ----------

Wow i went back to that tweet and scrolled up. Theres alot more negative comments about the launch. Looks like what we should expect. There complaining customer service doesnt help either. Looks like a nightmare actually. If people dont see orders next week like he said for the htc 10 ill probly cancel my order.
[HTC 10 Guides, News, & Discussion] jollywhitefoot:
M9 uhoh included carrier models. I believe starting with the A9 uhoh only applies to unlocked models purchased through HTC
[HTC 10 Guides, News, & Discussion] NICG:
That was my understanding too, UhOhh is only for orders placed through HTC.com. Carriers insurance will take care of the headsets they sell so they can get them cheaper to make more money off of the headset sell. So if you think about it the extra cost by ordering it from HTC.com is relay a year of insurance included. Just don't loose the phone or get it stolen or get an outside company to insure it.
[HTC 10 Guides, News, & Discussion] sodina:
lol i ordered yesterday. hopefully i will see it in may
[HTC 10 Guides, News, & Discussion] Heisenberg420:
[MENTION=7396870]S1CAR1US[/MENTION]

I'm hoping his source info is legit

---------- Post added at 10:00 PM ---------- Previous post was at 09:54 PM ----------

This seems hopeful, not sure if this has been linked already in this thread

https://mobile.twitter.com/HTCUSA/status/724996561571319808

Edit just saw it was posted by [MENTION=5851240]aknotts415[/MENTION] of course :D
[HTC 10 Guides, News, & Discussion] Tidbits:
Jeff Gordon said next week they start shipping out. So May 2-5th, is the time line for first batch.
[HTC 10 Guides, News, & Discussion] aknotts415:
Thata mee lol! I hope that steet stays true :)
[HTC 10 Guides, News, & Discussion] datafoo:
Oddly I'm going to miss you all when they start shipping and this thread dies down.

I feel like we should all go to a HTC 10 shipping thread codependency group meeting.
[HTC 10 Guides, News, & Discussion] ThePhoneGeek:
Oh no we'll still be here gloating that either we got our devices or b*tching that others got theirs and I don't have mine... :P
[HTC 10 Guides, News, & Discussion] aknotts415:
Yeah I'm sure well be around a while lol just hoping all these new rumors of all preorders shipping next week is true lol because of mine really does come at end of may ill cancel and get the s7e lol monday should be an exciting anxious day lol ordered my iblason prime carbon fiber case! Needds to ship soon lol

---------- Post added at 06:14 PM ---------- Previous post was at 06:13 PM ----------

Yep exactly lol next week will be intense lol
[HTC 10 Guides, News, & Discussion] patstock11:
See you All in the ROM/development forums if this thing ships this week :thumbup:
[HTC 10 Guides, News, & Discussion] berat7675:
I will wait 2 weeks or more, when the main issues (if available) are fixed.
[HTC 10 Guides, News, & Discussion] chazall1:
Will wait as well will just use the 10 without any mods.
[HTC 10 Guides, News, & Discussion] TopoX84:
totally agree with you, there is a thread where you are unable to get OTA if u change the recovery, something about a security check that matches the recovery with the rom, also they speak about decrypting the data will cause the htc 10 to not get phone signal =\

i will use it stock for a while and let the htc 10 development mature a bit more as seems there might be some hiccups before we can get all the goodies running smoothly
[HTC 10 Guides, News, & Discussion] exocetdj:
The recovery/rom ota issue has been about since at least the m7. Probably also the hox. Maybe HTC have done something extra but when I did my m8 stock collection thread people were asking for carrier specific recoveries as they couldn't get ota to work with any others

Still its a better situation than on the s7 lol. Nada development, where Android goes to bed with apple on rooting lockdown haha
[HTC 10 Guides, News, & Discussion] 10rdan:
I'm sure the "clever folk" will sort up out. ;)
[HTC 10 Guides, News, & Discussion] exocetdj:
Been off the scene guide writing wise for a bit. I kinda know what topjohnwu is saying and am trying to piece together similarities with what I know from the past devices but I'm sure he will write up something awesome. If he hasn't the time I will try and help out in any way I can.
[HTC 10 Guides, News, & Discussion] 10rdan:
Keep up the good work, us novices need you lot. :thumbup::D
[HTC 10 Guides, News, & Discussion] mahdibassam:
You are making the mistake many people make which is thinking the USA is the whole world :) only USA has the Snapdragon S7 with locked bootloader. I'm in New Zealand and am typing this on my S7 Edge, rooted with renovate Rom :) but I will probably stay stock on my HTC 10 as well because it is very hard to get back to stock on htc phones once u root and install a custom Rom. On a Samsung you just flash the firmware in 5 mins and you are back to factory settings.

Sent from my Galaxy S7 Edge
[HTC 10 Guides, News, & Discussion] exocetdj:
Hehehe I'm British mate

Just floating on a tiny island next to Europe hahaha;)
[HTC 10 Guides, News, & Discussion] c4llum:
i preordered 13/04 with carphone warehouse in UK stating expected delivery by 6th May.

However they're now stating 18th May for new orders (on carbon or silver) but still 6th for Gold colour.

This hopefully means those who ordered early are part of initial stock order from htc that they've now exceeded.

Everyone i've spoken to at CPW says i should get it on or just after 6th... if not i'll be asking for extra money off!
[HTC 10 Guides, News, & Discussion] Electronic Punk:
Danish folks:

https://www.komplett.dk/product/886860/mobil/mobiltelefon/htc-10-32gb-graa?noredirect=true

In stock 4th May (10 units left), can deliver to pick up points for the 5th, which is of course some national holiday so would actually be the 6th.

But found this:

https://www.proshop.dk/Mobiltelefon/10-Carbon-Grey/2544927?o=2049&pid=2544927~2544928

Also release date 4th, but will ship on the 3rd and picking it up a mile away on Wednesday afternoon.

Now just to cancel my wednesday meetings.

And for all the minsinformation and lack of information, I have cancelled my order on HTC.com (for realsies) so someone just got moved up in the queue. Woo!
[HTC 10 Guides, News, & Discussion] exocetdj:
Thanks for the queue bump hahaha!

Yes I'm growing less tolerant now of HTC's secrecy. They couldn't keep the device secret so why all this bull about secret release dates? Will be scouring the net for a ten in stock next weekend if no more news. I'm prepared to pay an extra 50 quid for a no bull ****e service lol
[HTC 10 Guides, News, & Discussion] aknotts415:
I have a feeling thr secrecy is because they dont have nearly enough. Jusy go look at the vive reddit. Theres a whole thread on people who preordered and still dont have it. Also a big mess because some who ordered in march dont have it but ones who ordered in april already have theirs.
[HTC 10 Guides, News, & Discussion] fidanhGPE:
Well, all these 63 pages of thread and tons of articles on the expected shipping dates and rumors are just a great marketing tool, irrespective if they have enough units in stock or not. People who could not make up their mind in between phones, this way is very affective creating an artifical number of preorders, and serving others first. Certainly, few of us would get pissed, but then again many more would be happier, especially HTC itself.

Personally, do not care about the release date, if it makes it to me before may 13, fine! If not, will just cancel it and wait couple of more months for the price to decrease and bugs fixed! Maybe, even tax free on any of my trips!
[HTC 10 Guides, News, & Discussion] jonnycat26:
I ordered back on the 18th, in the US. I haven't had my card charged, nor have I received any followup from HTC. Is it time to get nervous yet?
[HTC 10 Guides, News, & Discussion] dj_chapz:
In Germany, it should be available tomorrow (02. May 2016) in retail stores (Saturn.de) for 699€.
[HTC 10 Guides, News, & Discussion] exocetdj:
It does seem to be a bit of a circus, apparently the most in stock are the grey ones (my choice) so that could be part of the issue for people choosing other colours
[HTC 10 Guides, News, & Discussion] newbkilla:
I ordered day of announcement, got two emails staying my order number. I can't log in and check my order and I can't use the order ID + 5 digits of my card to check either. Their system states invalid order ID and or invalid email address. I even reset my password to my account via my order number which is obviously linked to my email.. Yet I still can't log in. Kinda freaking out lol. My card had also not been charged.
[HTC 10 Guides, News, & Discussion] aknotts415:
Hey man search on this section of the 10 forums. I made a thread called psa something about not logging in and not being able too. I put all the steps you have to follow to get them to send a password reset so u can login and see your order
[HTC 10 Guides, News, & Discussion] dottat:
This happened to me as well but the order was valid still. Their website also cannot look-up order status for PayPal orders.
[HTC 10 Guides, News, & Discussion] aknotts415:
Here it is. Follow these steps http://xdaforums.com/showthread.php?t=3366725
[HTC 10 Guides, News, & Discussion] alexp999:
Mine is a PayPal order and I can look it up. Seems to be a bit hit and miss. I did have to do a password reset though.
[HTC 10 Guides, News, & Discussion] 09Ram:
As long as you got your order confirmation email nothing to worry about. HTC won't charge you until they are ready to ship. I believe that only PayPal orders were charged immediately.
[HTC 10 Guides, News, & Discussion] dottat:
You probably did the HTC checkout and selected PayPal there. I selected the HTC express checkout so I have no account with HTC.
[HTC 10 Guides, News, & Discussion] noahjk:
How were you able to reset your password? I get errors with both my paypal email and my order # on the reset screen
[HTC 10 Guides, News, & Discussion] alexp999:
I just hit the forgot password link on the store help page:

https://shop.eu.htc.com/store?Action=help&Locale=en_GB&SiteID=htcemea

It probably varies by region though.
[HTC 10 Guides, News, & Discussion] duowing:
I made two separate orders. I ordered the phone and then later went back and ordered the ice view case. I didn't realize about ordering accessories with the phone. Anyway the emails both show paypal express checkout, but I was logged into my HTC account for the phone order so when I do the order lookup I can't just look it up by logging in. I use the order number and my HTC account password. Then for the ice view case I wasn't logged in because I ordered from my phone so to look that up I have to use the order number and the password that they gave me with that order. It's kind of weird.
[HTC 10 Guides, News, & Discussion] dottat:
Did you hit the express checkout option or create an HTC account and then chose PayPal?

If I try to reset password using order number I get

Error : Email_missing
[HTC 10 Guides, News, & Discussion] alexp999:
I think I ordered with an account.
[HTC 10 Guides, News, & Discussion] aknotts415:
Please follow my comment and link above buddy itll fix uqq

---------- Post added at 11:47 AM ---------- Previous post was at 11:46 AM ----------

Guys please follow the instructions in the link i posted above for this. I had the same thing email_missing. Mines all fixed now.
[HTC 10 Guides, News, & Discussion] dottat:
Yeah that was the first thing I tried a week ago. HTC support took days to answer and then completely failed to understand the problem. Phone will likely ship before it ever gets reset.
[HTC 10 Guides, News, & Discussion] noahjk:
Thanks! Here's the link for anyone else interested: http://xdaforums.com/showthread.php?t=3366725

Thanks! Here's the link for anyone else interested: http://xdaforums.com/showthread.php?t=3366725
[HTC 10 Guides, News, & Discussion] Adam182:
I lost tolerance with HTC about a week after pre-ordering, it was already pretty shot after it became clear they wernt giving us the Silver/Black here in the UK but then the whole "Early May" b/s tipped me over the edge, i dont remember having the option to give them a vague time i would allow them to take my money from the bank.

Im now waiting to see if we do get the Silver/Black in the UK, im also waiting for them to show up in stores so i can see what the black slab and White/Silver looks like in person. I also have the option to buy in the US when i go to vegas next month but not sure if they sell unlocked versions on the highstreet.
[HTC 10 Guides, News, & Discussion] exocetdj:
Think most of us are in agreement with this now lol! At least the phone itself is a massive step up from the m9! Oh well potentially only 5 or 6 days lol!
[HTC 10 Guides, News, & Discussion] TopoX84:
yeah pretty annoying, i actually called HTC and tried to have them sent the email, seems someone messed up my email address on their end and they had to change it to my correct one =\, if you are wondering maybe i did a mistake, i ordered with the computer i writing now and it is a brand new computer lol. and im the only one that uses it. after i fixed my email, as a preventive measure i provided my address im shipping the phone to prevent anything weird from their end. luckily it was the correct address.
[HTC 10 Guides, News, & Discussion] FernandoR211:
You all lost your damn minds. Clearly they stated early may and didnt give an exact date SINCE THE LAUNCH VIDEO CAME OUT. All of the communication since then has stated the exact same thing. Calling and harassing the phone representatives have shown that clearly english is a second language to them. As for the credit card charges the email they sent out states you wont be charged until the phone ships. The only caveat is that one guy from HTC is stating they will ship this week. Patience people you will have your phone soon.
[HTC 10 Guides, News, & Discussion] dottat:
Well come on....we have nothing better in the meantime and it is helping to pass the time!
[HTC 10 Guides, News, & Discussion] jcracken:
I don't get why people keep coming in here and saying stuff like this. You're obviously missing all the non-US folks finding out actual dates for their countries, and the VZW folks getting their dates. Even for everyone else what's the problem with contacting CS? You realize you're complaining about making those people do their job, right?
[HTC 10 Guides, News, & Discussion] aknotts415:
Why are u in the shipping thread? What did u expect? I swear, people will keep preaching THEY SAID EARLY MAY when its may 14th lol its 2016. Customers expect a date. Its not 1995...did you know you can GASP! track shipment on ups.com and usps.com? Technology has really advanced!! /s