yashsingh1/xdaforums huggingface dataset:
[HTC 10 Guides, News, & Discussion] kotag82:
Very shipping tonight, got tracking number for royal mail special delivery guaranteed for tomorrow. Ordered on 6th of May
[HTC 10 Guides, News, & Discussion] rav101:
Saw your response to me on twitter. I actually reckon I'm gonna jump on the very bandwagon and cancel from HTC once I have a dispatch confirmation from very.

Now that people are getting confirmation if dispatching and the fact it's cheaper is more than enough to go through the shoddy refund princess with HTC...
[HTC 10 Guides, News, & Discussion] JazLiew:
Looks like the problem is with my address not in their database. It would take me a lot of trouble just to get that address into their database. Guess I'm staying with HTC atm.
[HTC 10 Guides, News, & Discussion] Dresene:
Looks like HTC tried to charge my card. Of course, my bank rejected it . Not sure what the shipping date. Decided to stay with my HTC order and see what the delivery date before deciding to cancel and stay with the very order.

Extra info:

Ordered on the 4th May.

Received notification about the charge on my card 9th May 6:01 pm.

Can't post an image just yet due to forum rules.
[HTC 10 Guides, News, & Discussion] 10rdan:
They haven't tried to charge mine, ordered 13-4
[HTC 10 Guides, News, & Discussion] mustaine8661:
With regards to the unlocked bootloader, was that only if bought from HTC, or was that any sim free version?
[HTC 10 Guides, News, & Discussion] mnp:
Just ordered on very.co.uk with the 20% discount as well. Order awaiting confirmation; hopefully will arrive tomorrow/wednesday, but can't complain with saving an extra £50 off the 10% HTC promo, so thanks for that!
[HTC 10 Guides, News, & Discussion] spy james:
HTC just tried to charge my card, same here. Bank declined. It must be the £500+ security check. 're-authorised myself, but no new email. Let's see what happens now. Ordered 16/4
[HTC 10 Guides, News, & Discussion] simon.morris.927:
My credit card has now been charged. Ordered 12/04 through HTC :)
[HTC 10 Guides, News, & Discussion] potsykate:
Sod HTC. com. I'm cancelling the order with them and getting a refund from paypal. I have just ordered the slate grey from very as it is in stock. I had my 20% discount and paying in 6 months time to boot!

I have had an account in the past with them but took the hint from a few pages back to make sure I had the 20% discount. I registered with just my middle and surname and a spare email address I have. That's a great tip to make sure you get the discount ;)
[HTC 10 Guides, News, & Discussion] Dresene:
Same. No new email as well.
[HTC 10 Guides, News, & Discussion] rav101:
Just to confirm, the very.co.uk version of the phone is the European Unlocked one right? No reason to doubt it is but just want to make sure...
[HTC 10 Guides, News, & Discussion] spy james:
Payment 100% been charged to my card because available funds are less phone cost. So now how long until they send out, another 2 weeks, gaining interest on my money to scrape back some of that 10% discount no doubt ?
[HTC 10 Guides, News, & Discussion] gsw5700:
Bank just refused my credit card for htc order, despite me telling them on Friday. Now authorised, fingers crossed folks
[HTC 10 Guides, News, & Discussion] Phil750123:
yup i can confirm money has been taken, was halfway through opening a very account aswell! i really wanted white though so shall stick with htc though i may regret if they know take another week to ship!
[HTC 10 Guides, News, & Discussion] 10rdan:
The folk that have had their card charged, or attempted too, when did you order ? I ordered 13-4 and no attempt to charge.

Typical, I'm in process of setting up account on Very. :banghead:
[HTC 10 Guides, News, & Discussion] spy james:
No change on order status, still sitting there showing 1 silver/black boxed shipment.
[HTC 10 Guides, News, & Discussion] codeglitch:
amazon.co.uk says 1 May, who knows? :D

http://www.amazon.co.uk/HTC-10-SIM-Free-Smartphone-Carbon/dp/B01DO2NKPC?tag=kimovil04a-21
[HTC 10 Guides, News, & Discussion] Stephen:
If you do a search for the silver, it says 6th May!
[HTC 10 Guides, News, & Discussion] gavinfabl:
HTC UK state first week of May too.
[HTC 10 Guides, News, & Discussion] rav101:
I'm booking a meeting I'm Amsterdam on the 4th May so will fly out on the 3rd straight from work.. Sods law (for me anyway) will be if it is delivered on the 3rd and just waiting at home for me
[HTC 10 Guides, News, & Discussion] matekaneve:
Hey guys! I'm being so excited about this phone and cannot wait to hold it in my hand. However as probably all of you, I also would like to get the best deal. I found a deal for £29/month, £10 upfront on mobiles.co.uk. What I would like to know is if they provide unlocked/sim free devices like Carphone Warehouse or if I order it with Vodafone plan I will receive the phone bloated with Vodafone's cr*p? I also would like to know if this company is safe and reliable to order from. Thanks for the answers in advance!
[HTC 10 Guides, News, & Discussion] alexp999:
Mobiles is part of Cpw it's the same unbranded stock. If you order direct from Vodafone it will be branded
[HTC 10 Guides, News, & Discussion] matekaneve:
Thanks for the info. I have another question you might be able to answer. I'm currently in contract with vodafone. That contract is up on the 26th April. I will probably downgrade my plan to PAYG plan. If I order the "10" through Mobiles.co.uk I will receive a new sim card with a new number and a plan. Do you know if I will be able to change that new number back to my old PAYG number and keep the new plan that comes with the phone? I want to keep my old number instead of the new.
[HTC 10 Guides, News, & Discussion] onlinejobwork:
Happy with Honor 7 but missing NFC so no to future Android Pay, I have to decide between HTC 10 or Galaxy Edge 7 or wait for something else, why you UK guys going to get HTC 10 or S7? I got in pre-order when HTC released HTC one (M7) and was really with sound specifically, but disappointed with deteriorating battery life in just 10 months as he start losing battery change/life in background without doing anything and terrible camera quality, This like everything looks good with HTC but still I have fear about long term reliabilities
[HTC 10 Guides, News, & Discussion] matekaneve:
Right! I ordered the black one from mobiles.co.uk. 1000mins, Unlimited TXT, 1GB Data. £29pm and no upfront as I found and used a code "10TEN10" at the checkout. That took off the £10 upfront. It says "Stock expected 6th May".
[HTC 10 Guides, News, & Discussion] Galactus:
How do you cope with only 1GB data? Curious.
[HTC 10 Guides, News, & Discussion] matekaneve:
I hardly use any data to be honest. At home I'm on wifi, at work I'm on wifi. If I'm out and about there are plenty of BT wifi hotspots I can connect. If there's none that's when I use data. But to be more accurate, I don't really have time to go online when I'm out somewhere. Trying to occupy and keep my 2 kids within a safe distance just doesn't allow me... :D
[HTC 10 Guides, News, & Discussion] alexp999:
I only have 500mb data lol.

Mainly use phone on Wifi the same.
[HTC 10 Guides, News, & Discussion] Galactus:
500mb o_O are we living in the dark age lol. Tbh I don't use much, probably 1gb or 2gb on a busy month. However, I played the cancel game with EE. Have 20GB now lol
[HTC 10 Guides, News, & Discussion] mitchst2:
Should have took the unlimited 3gb deal I posted earlier for an extra £2.50
[HTC 10 Guides, News, & Discussion] matekaneve:
I've seen it but wanted to stay with Vodafone. Once I receive it, will get my old number ported over on the new contract. And also wanted to stay under 30 quid. Quite happy with this deal. :) can't wait to get this beauty!!!!
[HTC 10 Guides, News, & Discussion] mitchst2:
Enjoy the phone.
[HTC 10 Guides, News, & Discussion] v1rk:
I got the s7edge and gotta admit its actually impressive for change, got the htc 10 on order already so be interesting comparing both them and maybe compare to my secondary device iphone 6s.

My experience with M7 & M8 was great but the M9 was the worst for me after some time sold it on but kept the other two htc devices
[HTC 10 Guides, News, & Discussion] Stephen:
I decided today to go for the SanDisk Ultra Android 128 GB microSDXC Class 10 Memory Card and SD Adapter up to 80 Mbps from amazon. Nice deal on it. £59.99 reduced to £39.94. They even have a 200gb version at £159.99 reduced to £85.99. Not bad but I thought 2224gb storage was a bit excessive! So I figured a combined storage of 154gb was not to shabby :D
[HTC 10 Guides, News, & Discussion] 10rdan:
Is that the best "class" of card for the 10 ?
[HTC 10 Guides, News, & Discussion] rav101:
I have the 128gb Lexar 1000x UHS 2 u3 card. Comes with a usb 3 card reader. Is also a bit of a beast of a card
[HTC 10 Guides, News, & Discussion] Foxtbh:
Just had my card charged by Digital River - ordered on 25th April.

3 hours ago, however, I also ordered from Very. Whoops..
[HTC 10 Guides, News, & Discussion] Sied45:
I've been charged by someone but I now have no idea whether it's HTC or Very...
[HTC 10 Guides, News, & Discussion] 10rdan:
With the 20% discount on Very website, is it only for paying by installments. It looks, to me, like its paid in installments with a 39.9% apr, or am I reading it wrong ?
[HTC 10 Guides, News, & Discussion] gsw5700:
Ordered on day one, 12th April
[HTC 10 Guides, News, & Discussion] Foxtbh:
You get 20% off only if you open a new credit account. Once you've done this, you can do the 'Take three' deal which means you pay in 3 instalments with no interest. Miss a payment, and you pay the interest.
[HTC 10 Guides, News, & Discussion] 10rdan:
So it is paid in installments, 3, but it's interest free if you don't miss any payments ?
[HTC 10 Guides, News, & Discussion] Foxtbh:
That is what it seems to say, yes:
[HTC 10 Guides, News, & Discussion] mustaine8661:
It offered me "Buy Now Pay Later" over 12 months, meaning as long as I had cleared the balance in 12 months, I paid no interest.
[HTC 10 Guides, News, & Discussion] rav101:
If you go into my account, you can also set up a direct debit to make sure you don't miss a payment for Take 3. I have just done this to keep myself covered just in case! Might be worth a check out :) You can also set it up to pay the minimum amount each month. This should cover you for the Buy Now Pay Later option. Just make sure you keep a note in your diary to pay off the rest when your BNPL option finishes!!
[HTC 10 Guides, News, & Discussion] King p1n:
If I recall correctly, theres an option to pay in full straight away at checkout when choosing what method you'd like to pay its just not immediately obvious, If you dont want to use Take 3 or BNPL.
[HTC 10 Guides, News, & Discussion] RealEvil:
Said it before... Understand that Very are selling you a credit agreement. Know this. Not only are there penalties for missing payments, be aware it will be on your credit history for years. If thats ok for you, do it. Great price.
[HTC 10 Guides, News, & Discussion] DaztheD:
You can pay the full amount if you want and no interest is charged. Once you've had your order accepted, it's up to you if you use the installment option or not. I've paid it off and there is no extra charge. It really is a very good deal if you have the funds and are accepted.

Mine will be here tomorrow so I'm done with the whole sorry "pre-order" mess from HTC.
[HTC 10 Guides, News, & Discussion] donuldvan:
HTC should be embarrassed. This is an absolutely pathetic way to launch a new product.

When tinpot websites such a mobilefun and Very can fulfil orders before the manufacturer themselves, you know you've made a massive mess of it.
[HTC 10 Guides, News, & Discussion] 10rdan:
Those that have had their account charged tonight, is anyone with Santander ?
[HTC 10 Guides, News, & Discussion] Dresene:
Yeah. I'm with Santander.
[HTC 10 Guides, News, & Discussion] senjiroh:
Yeah they've just charged my card. After customer services were closed and submitting ticket to cancel
[HTC 10 Guides, News, & Discussion] beno619:
Anyone with AMEX ? hasn't been charged yet but I'm just hoping there's a delay in updateding thier site.
[HTC 10 Guides, News, & Discussion] 10rdan:
Mine hasn't been charged, can you tell me when you ordered ?

Cheers

Edit.... if they applied for payment and it was rejected, would it show up on online banking ?
[HTC 10 Guides, News, & Discussion] Foxtbh:
Yes - you should see it under Pending Transactions in your online services.
[HTC 10 Guides, News, & Discussion] earazi:
I can see it under pending on my AMEX. Would of been tempted with Very but I wouldn't trust HTC to refund and cancel my order. If they've charged I'm guessing shipping is imminent. Or least that's what I'm hoping lol.
[HTC 10 Guides, News, & Discussion] donuldvan:
I ordered on April 14th and haven't had any money taken from my credit card yet. Pathetic.

So... I've placed a new order with Very.co.uk instead and saved myself a load of money! If the comments above are correct, I should get it delivered this week.

What a ridiculous situation ?
[HTC 10 Guides, News, & Discussion] rav101:
How do you go ahead and cancel the order? ie where did you submit the ticket? I called up and got a foreign guy who was hard to understand. I'm not overly convinced he did cancel the order although he said he did...
[HTC 10 Guides, News, & Discussion] deopk:
was about to cancel my htc website order, when I noticed they have just took the money ... no emails or news thou .... thats nice
[HTC 10 Guides, News, & Discussion] mustaine8661:
If you go to findmyorder.com and look up your order the same way you do on HTC's website, there is an option to cancel next to view invoice.

Mine went straight through, no need to submit a ticket or wait for a refund.
[HTC 10 Guides, News, & Discussion] dabbler77:
Correct, with very you can choose interest free over 3, 6 or 12 months:

Here is my statement for 12months

Statement date - Statement number - Balance

May 2017 (Statement 14) - Balance £463.99 - You Can Avoid The Interest On These Buy Now Pay Later Item(s) By Paying The Balance By 26 May 2017
[HTC 10 Guides, News, & Discussion] Diz:
ive also been charged my banks with Halifax

DIGITAL RIVER IRELAND SHANNON, CO. IE

Card Not Present XXX

512.99

now the tricky part is that very order will be here on Wednesday while being £50 cheaper

how long does it take to cancel with DIGITAL RIVER?
[HTC 10 Guides, News, & Discussion] ste1164:
It takes about 2 seconds, go to findmyorder.com put in your order number and password. Then request cancellation, happened instantly for me.
[HTC 10 Guides, News, & Discussion] Foxtbh:
If they've have said from the beginning 'You'll receive your product week commencing 9th May' everyone would be singing HTC's praises right now. Communication is so easy to get right yet causes so many problems when a firm gets it wrong.
[HTC 10 Guides, News, & Discussion] Stephen:
[MENTION=4366077]exocetdj[/MENTION] tracking information update :D
[HTC 10 Guides, News, & Discussion] rav101:
I've just done this. They have said they will try and confirm on the next business day. I had paid through Paypal so they already had my money. Even if they do dispatch, I will be happy to return my order to them on the basis that the return cost will be a lot less than the £45 I have currently saved by ordering through very.co.uk.
[HTC 10 Guides, News, & Discussion] exocetdj:
Methinks u won mate. Mine got delayed a day but will be here this week maybe as early as weds so the excitement is still immense hehehe
[HTC 10 Guides, News, & Discussion] potsykate:
I rang them directly, it was a hard conversation and he said he would 'ask' his manager to cancel my order. I politely told him he would not ask his manager to cancel it, he would 'instruct' him to cancel it immediately and send me a confirmation email to confirm the same. I told hi in no uncertain terms that, I as the customer calls the shots not them!!!!

It was a very tense phone call, I made my views about the way HTC have handled this in a very strong manner.

It's absolutely disgraceful the way HTC have handled this launch, Apple must be having laugh watching this so called 'launch' !!!!
[HTC 10 Guides, News, & Discussion] beno619:
Will mobilefun.co.uk ship an unlocked European model or will it be a Taiwan import ?
[HTC 10 Guides, News, & Discussion] rav101:
Following the feedback here earlier, I went to findmyorder.com and requested a cancelation from there. I will follow this up tomorrow as I will do everything I can to make sure they don't dispatch a phone I need to return. I'm not so worried about the money as I paid on PayPal and it has already gone.

I'm guessing with cards being debited today, they will ship tomorrow or Wednesday for Wednesday / Friday delivery.
[HTC 10 Guides, News, & Discussion] Galactus:
Can't believe Very are going to beat HTC direct to the punch lol, what a farce.
[HTC 10 Guides, News, & Discussion] potsykate:
Thanks for that link, I have just done the same with them. I have left a scathing review and stated where I have ordered a replacement with a definite delivery date.

Thanks
[HTC 10 Guides, News, & Discussion] spicypixel:
Went on holiday for a long weekend thinking I'd have a dispatch email by end of monday, no such luck, HTC.com dropped the ball seemingly.

Edit: blaming digital river I guess but blaming htc for using them.
[HTC 10 Guides, News, & Discussion] donuldvan:
Completely agree! They've been out done by a website that specialises in selling white goods and women's fashion hahaha. Pathetic!

Imagine Apple launching the iPhone 7 but failing so badly that customers end up having to order the phone off Jacamo! It just wouldn't happen would it!

---------- Post added at 08:42 PM ---------- Previous post was at 08:36 PM ----------

I assume we're still going to get the hi-res headphones with our Very orders?
[HTC 10 Guides, News, & Discussion] Galactus:
Jacamo........................................
[HTC 10 Guides, News, & Discussion] ste1164:
I agree, the biggest problem I have had with an apple launch is my bank. But they handle these things far better.
[HTC 10 Guides, News, & Discussion] exocetdj:
The "beaten by white goods company" made me chuckle.

Let's not bunch this together with the actual phone however. Several here (me also) have gone out on a limb to get it as its been the best device from HTC since the m8 at the very latest.

Only a couple more days in my case but it's still annoying seeing HTC wave it about when most orders in the UK remain under this veil of secrecy
[HTC 10 Guides, News, & Discussion] Adam182:
I had every faith in Very.co.uk as soon as i saw a date of "by 31st May" thats exactly why i ordered from them, none of the "early May" rubbish, just a realistic estimate.

I will definitely be using them again and would recommend them for anyone wanting their HTC10 this week.
[HTC 10 Guides, News, & Discussion] Electronic Punk:
Yeah HTC (or whoever is doing their shipping) has really ballsed this up, really feel for everyone waiting.

Odd to think I got one shipped here from Norway faster than I could get one from HTC directly.

I guess one thing the early reviews will have picked up on is how much HTC would screw actually get the device to paying users would be.
[HTC 10 Guides, News, & Discussion] Dresene:
Not sure. Never had a rejected payment with Santander before. I have told Digital River/HTC to charge my card again. not sure if they have taken payment yet. Santander Online banking doesn't show immediate payments.

Order on the 4th May 3pm ish.
[HTC 10 Guides, News, & Discussion] 10rdan:
How do you know the payment has been taken if it hasn't shown on online banking ?

Edit... just read your post again, sounds like the payment application was rejected, how did you find that out ?
[HTC 10 Guides, News, & Discussion] th3:
I'm SURE pre-orders will have it by week starting 16th May.

The wait is close. It's only long if one believed 06/05 would be the actual shipping (it was only the paper launch date).

Sent from HTC 10
[HTC 10 Guides, News, & Discussion] Dresene:
They sent an email that my bank rejected Digital River/HTC from taking my money. Told me to give card details again for them to take payment. Not sure if that affects my "order place/position"
[HTC 10 Guides, News, & Discussion] 10rdan:
Ok, thanks. Who sent you the email, your bank or digital river ?
[HTC 10 Guides, News, & Discussion] Dresene:
Both. Digital River/HTC sent an email. My bank sent a text asking if it's fraud or not.
[HTC 10 Guides, News, & Discussion] 10rdan:
Ok, cheers. They obviously haven't tried with my account, no email or text. Funnily enough, a few days ago I phoned Santander to tell them a payment application would be coming soon, :D:D, but they said I couldn't "pre approve" payment applications.
[HTC 10 Guides, News, & Discussion] Phil750123:
It seems those who had payment ordered early on with htc.

On a side note, anyone who had one delivered from cpw or anyone else, anyone received silver / white.

I'm beginning to think mabye htc only has black and gold and have delayed shipping their pre orders til they have the silver in? But they already shipped black to their partners
[HTC 10 Guides, News, & Discussion] ACTransitBusFight:
Money went hours ago, no confirmation mail yet.
[HTC 10 Guides, News, & Discussion] thebarsteward:
Don't forget DR cant charge your card until your order has shipped " If you purchased using a credit card, you will not be charged until your order has been shipped." If they have charged your card and they haven't shipped they have broken there own terms and conditions....
[HTC 10 Guides, News, & Discussion] RCJ89:
So they have taken money and still nothing on shipment. Then I go on gsm arena and see this http://www.gsmarena.com/htc_reports_drastic_revenue_fall_of_64_in_q1_2016-news-18138.php and think to myself I am not surprised.

1. they announce the phone nearly two months after Samsung & LG.

2. they announce the phone one month after samsung release the s7 & s7 edge

3. they still haven't majorly released their phone two months after the release of the s7 & s7 edge and 1 month after the G5.

4. they hype up elements of the phone which then turn out to be average at the end of the day i.e loudspeaker volume, earphone clarity, average battery (certainly not two days).

5. Poor customer service, they provide no clear shipment or release dates for their loyal customers who have waited and pre ordered from them directly.

6. 3rd party companies are shipping out phones to customers ahead of the manufacturer.

7. take payment from customers and then supply no shipment info.

Its because I have a love for HTC why I have stuck with it and because I like HTC Sense, imo it is the best android skin imo and HTC phones are very loud in headphones and I haven't had a HTC since the M7.
[HTC 10 Guides, News, & Discussion] exocetdj:
It's definitely the phone, not the company, their customer service or any associated communities eg elevate or the kind (apart from xda of course;) ) that has kept me to their products. The headphone sound and sense ui is consistently the best and the build quality has been awesome since the m7.

Their customer service is useless but that's due to management etc and not managing customer expectations.
[HTC 10 Guides, News, & Discussion] alexp999:
HTC definitely have the right attitude in trying to give people what they want. They are probably the best when it comes to development.

They just don't seem to be as good at executing it. Other companies are the opposite good at giving you what they want.

I'm hopeful with the popularity of the 10 and Vive, HTCs next financials will be healthier.

Also if rumours are true about the next Nexus being made by HTC that should give them a nice cash injection and brand promotion.
[HTC 10 Guides, News, & Discussion] Electronic Punk:
Slightly OT but has there been any advertising on UK TV for the 10 ?
[HTC 10 Guides, News, & Discussion] potsykate:
10????

What exactly is that???;););)
[HTC 10 Guides, News, & Discussion] rav101:
I've not seen anything. Its all been online so far
[HTC 10 Guides, News, & Discussion] Electronic Punk:
Well I guess that is still better than the RDJ adverts.