yashsingh1/xdaforums huggingface dataset:
[HTC 10 Guides, News, & Discussion] pitch23:
Last update from Hermes tracking system this morning at 8.53am "Courier Delivered"

No idea what that means :( since I haven't received the phone yet.

Any hint anyone? thanks!!
[HTC 10 Guides, News, & Discussion] 10rdan:
What's the opinions re "panel" ? Mine is a sharp. No idea which is meant to be better, if any. :confused:
[HTC 10 Guides, News, & Discussion] Adam182:
Thank god for that, i would have never ever let you live that one down if you started a trend of people returning them because of such tiny tiny marks.
[HTC 10 Guides, News, & Discussion] Stephen:
I am going to sell my m8, nexus 6, nexus 6p and lumia 950 xl!!!! Worked out that on o2 I can get around £400 which is not bad. Going to check a few other shops!
[HTC 10 Guides, News, & Discussion] Adam182:
Wonderful panel, no pink shift at all! if you catch it in the right lighting you can see extremely faint lines running vertically when the screen is off but you wouldnt have even noticed if i hadnt mentioned it.
[HTC 10 Guides, News, & Discussion] King p1n:
Well to be fair those marks shouldn't be there, not this early into ownership.

But I'm done done man.?

I'm stuck with the 10 for now, as long as battery holds up well I'm good!

Just waiting on my cheap case and fit bag, one of which I probably won't use longer than a week.

HTC10?
[HTC 10 Guides, News, & Discussion] potsykate:
I updated to 1.30, could that be the problem? I'm waiting to hear back from HTC after I spoke to them yesterday. They didn't have a clue.
[HTC 10 Guides, News, & Discussion] pnnorth:
Just contacted CPW customer services again - absolutely clueless.

Phone should have been delivered Wednesday (fail), then I was assured yesterday that it was sitting in the warehouse waiting to be picked up by DPD and would be delivered today. Chase status again today and they clearly haven't got a clue where it is in the system.

On a call back now so I presume they've messed up again but don't have the balls to tell me.
[HTC 10 Guides, News, & Discussion] Rotten Ross:
Screw you guys with your 10's meanwhile CPW aren't replying to my tweet asking for a release date. Looks like it won't be this week now :(
[HTC 10 Guides, News, & Discussion] Adam182:
Well yeah but damn cut them some slack, you would probably end up receiving the new unit, open it up get overly excited about it having no antenna marks maybe do a little jig in celebration (you seem keen on having no marks so im sure it would be something to celebrate for you) and drop it in the process causing an even worse mark that before... :):):)
[HTC 10 Guides, News, & Discussion] JazLiew:
It means that your delivery man has picked up the package.
[HTC 10 Guides, News, & Discussion] Ultimatevolt:
I just ordered mine off HTC directly yesterday at about 15:30. I needed this as a phone replacement (old phone broke) and expected it to come today/maybe tomorrow as it was express delivery? Am I in completely the wrong ballpark here and will it take much longer than that?
[HTC 10 Guides, News, & Discussion] Adam182:
Theres people who ordered 12 April with express delivery who are still waiting so you might be out of luck :(
[HTC 10 Guides, News, & Discussion] pitch23:
Thanks Jaz!

Aaaaaahhhhhhhhhhhh. Can't wait another hour!!!!!!!!

And of course, they don't say AT ALL when approx the courier will be at my door...

Useless

From Hermes:

12/05/2016	08:53	Courier Received

12/05/2016	06:11	Out For Delivery To Courier

12/05/2016	03:59	Processed at Depot

12/05/2016	03:58	Receipt at Depot

11/05/2016	21:51	Hub Sorter Receipt Scan

10/05/2016	21:20	Order Generated
[HTC 10 Guides, News, & Discussion] Dresene:
Sent back one HTC 10 carbon grey (unopened) to HTC today. Expect someone will eventually get it.
[HTC 10 Guides, News, & Discussion] Ultimatevolt:
Damn kind've gathered that from the thread, but was hoping someone had ordered theirs recently and received it in a couple days. Looks like I'll be without a phone for a while now
[HTC 10 Guides, News, & Discussion] spikeydoo2006:
Finally have some movement on my 12th April pre-order ?

Can anyone tell me what the latest tracking update means? It's so confusing!

"12/05/2016 *09:14 *Courier Received*

12/05/2016 *05:47 *Manifested to Courier*

12/05/2016 *03:05 *Processed at Depot*

11/05/2016 *21:59 *Hub Sorter Receipt Scan*

09/05/2016 *23:50 *Order Generated"
[HTC 10 Guides, News, & Discussion] Adam182:
Read four posts above for the answer :)

*hint, CHOO CHOO its coming.
[HTC 10 Guides, News, & Discussion] spikeydoo2006:
Ah OK. That post wasn't there before I started posting lol

So it should arrive sometime today? :)
[HTC 10 Guides, News, & Discussion] JazLiew:
Yes it should. Im also impatiently waiting for mine to turn up!
[HTC 10 Guides, News, & Discussion] pitch23:
I HOPE SO

From what people experienced yesterday, yes, it should arrive today

at a time unknown though

and I have to leave at 2pm to catch a train and then no one will be home for the rest of the day and tomorrow

and then..... I have no idea how it will work
[HTC 10 Guides, News, & Discussion] Rotten Ross:
When did you pre-ordered? And was it online or in store?

---------- Post added at 12:35 PM ---------- Previous post was at 12:34 PM ----------
[HTC 10 Guides, News, & Discussion] ChrisHRocks:
Use this link to CPW livechat.

https://server.lon.liveperson.net/h...%20Note%203&defaultTariffFinderPayM=false&t=1

I spoke to them yesterday and was told Friday. Not that I totally believe them but we'll see.
[HTC 10 Guides, News, & Discussion] ACTransitBusFight:
They'll probably stick it in a wheely bin despite saying you need to sign for it. Just make sure you don't leave it out for collection, I've read about people finding a note that it's been in a collected wheely bin.
[HTC 10 Guides, News, & Discussion] pnnorth:
Ordered on line on the 13th (silver) - still waiting for them to call back but I doubt that'll happen. I still think they're having stock issues with the silver but won't admit it.

I'll give them an hour and then move to email as I want the response in writing.
[HTC 10 Guides, News, & Discussion] Rotten Ross:
The website not stats the silver is due on the 24th
[HTC 10 Guides, News, & Discussion] pnnorth:
I'm hoping that's only for orders placed now and that they've actually received some stock for pre-orders.
[HTC 10 Guides, News, & Discussion] deopk:
just received mine :) :) amazing looking phone :)

first impression:

got a bit hot while setting up the phone . . . is that normal because of the metal body, or . . . not :D
[HTC 10 Guides, News, & Discussion] Rotten Ross:
just got of live chat. She stats tomorrow

ross: so do you not have a release day for the phone?

Abby: Give me one moment, and I'll look into that for you.

Abby: Which colour did you order?

ross: the carbon grey (black), I preordered last week as my upgrade

Abby: It is being released tomorrow.
[HTC 10 Guides, News, & Discussion] pnnorth:
That's about the third stock refresh of the carbon grey they've had - you'd think from the response that they'd not had any at all. I think all the customer service reps do itls look at their own website.

Emailed them about mine as they have not called me back.
[HTC 10 Guides, News, & Discussion] animaleyes76:
Incredible, the official release is tomorrow, and they still haven't sorted it. ......
[HTC 10 Guides, News, & Discussion] Stephen:
[MENTION=4366077]exocetdj[/MENTION] I see in the US the Ice view case is in stock. I wonder can it be shipped to the UK? Ahh it is lying if you add to basket is says Stock - pre-order
[HTC 10 Guides, News, & Discussion] Rage1ofakind:
Guys carphone warehouse have the 10 in stock for next day delivery via stores tomorrow. Plus some stores have it to take home on the day :) (13th)
[HTC 10 Guides, News, & Discussion] FireMAN999:
Herpes have had my phone out for delivery since 10.00am.

Now at 14.50 they say they will not be delivering it and will try and deliver it tomorrow.

I am so tempted to tell Herpes and HTC to jointly stick it up their arse even if it does arrive tomorrow. :(
[HTC 10 Guides, News, & Discussion] kokokh:
Yeah herpes told me mine was out for delivery today too, but they only updated tracking this afternoon so of course no one was home to sign. Some communication would've been nice, im tempted to just stop into CPW tomorrow and get it.
[HTC 10 Guides, News, & Discussion] alexp999:
I've had shipping confirmation now, and all Herpes tracking shows is this:

10/05/2016	21:20	Order Generated

I've ordered from a 3rd party who is now showing stock, so if that ships tonight for delivery tomorrow I'll ask HTC to cancel the order and I'll reject the herpes delivery.

What a joke, I'll be messaging HTC to urge them to drop their contract with DR. Totally incompetent company at physical deliveries.
[HTC 10 Guides, News, & Discussion] Rotten Ross:
I was told that I should receive an email to say that mines in store. So guessing I should also get a dispatch email tonight. If I don't I'm going to god Godzilla on them
[HTC 10 Guides, News, & Discussion] pnnorth:
And Silver? Because I can't even get a vague answer as to where my pre-order is from the degenerates in customer services.
[HTC 10 Guides, News, & Discussion] exocetdj:
Oh that's good mate. Means we shouldn't be too far behind. Postage may cost a bit if u want it urgently. Transglobal express got me a decent deal for shipping this ten from Europe.

I'm going to stick with clove.co.uk for my order though as they are slightly cheaper (and I have paid a lil more for my burned out patience anyways hehehe)
[HTC 10 Guides, News, & Discussion] pnnorth:
You should get an email when the order has been processed and one to say it's been dispatched to the store (they usually arrive together).

I have had three previous phones delivered to store and have never been contacted to say it's ready for collection. I would just ring the shop the day following dispatch and confirm it's ready to collect. Mine have always been there in the past.
[HTC 10 Guides, News, & Discussion] Rage1ofakind:
No silvers, just the carbon and gold, stores like Stratford should have them
[HTC 10 Guides, News, & Discussion] pnnorth:
Thanks - I just wish they'd tell me that instead of stringing me along with false delivery dates. Offered to swap to a carbon but no response from them.

If I don't get a reply by tomorrow lunch time I'm just going to cancel.
[HTC 10 Guides, News, & Discussion] gsw5700:
Silver just delivered, preordered on 12th, herpes said signed for, but was left at back of house lol
[HTC 10 Guides, News, & Discussion] Foxtbh:
The saga continues. I cancelled my HTC pre order - they shipped it anyway. Today, it was with Hermes. The tracking says 'Not Delivered - Address Query '.

But on the Hermes website it makes it quite clear you should contact the retailer with any queries - very odd and quite unlike any courier I've experienced before. Of course, the retailer is Digital River, who list only Irish telephone numbers.

I don't even want this handset - I just want the money back. Who knows where it is? Who knows why Hermes failed to deliver it? Just another step in the saga of how pathetic the HTC Pre Order process has been.

Meanwhile I'm very happy with my Very delivered HTC 10 which I've been using since yesterday.
[HTC 10 Guides, News, & Discussion] spikeydoo2006:
Arrived at Midday...Well happy now [emoji2]
[HTC 10 Guides, News, & Discussion] ekksman:
Finally arrived, ordered in the 12th through HTC
[HTC 10 Guides, News, & Discussion] dlorde:
Finally got my shipping confirmation - the order went to Hermes 2 days ago...
[HTC 10 Guides, News, & Discussion] ghori1989:
Ordered on 12th, just recieved a shipping email from HTC. I hope it is delivered tomorrow. Do Hermes deliver on saturday?
[HTC 10 Guides, News, & Discussion] pnnorth:
Chased CPW customer services yet again, now told it will be delivered on Monday but they gave me absolutely no confidence whatsoever.

Decided to ring the sales team, who are UK based, and actually spoke to someone who seemed to know what was going on - what a difference! Apparently 14 silver units are in stock (one of which is allocated to my order and just needs to be picked). Further 180 silver units on back order - not sure when the next stock is due for those.

We'll see what happens over the next couple of days.
[HTC 10 Guides, News, & Discussion] john_the_human:
Can someone who received their handset direct from HTC check their credit card statement?

I've still got one charge pending for the correct amount £512.99, but another one has appeared from DRI*HTC for £528.19!

I like the phone but it's not worth a grand :D
[HTC 10 Guides, News, & Discussion] pnnorth:
Well the UK sales person I spoke to was absolutely right - order now processed and I have my tracking number. I'll be ringing them in the future - sod customer services.
[HTC 10 Guides, News, & Discussion] Rotten Ross:
When did you preorder? I've not received my tracking number yet. When I ordered mine the date for release was the 18th but then it changed the 13th. So I have no idea of I will get it tomorrow
[HTC 10 Guides, News, & Discussion] Sied45:
I ordered mine late on 3rd May and it turned up at 7.30am this morning, despite me having cancelled the order yesterday and him not mentioning anything about it being en-route I refused the delivery so hopefully getting a refund won't be as painful as the process so far.

Can't knock very.co.uk. Ordered after work on Monday and it arrived Wednesday morning, plus £50 cheaper.

HTC may not be able to deliver, but they know how to make a phone. Loving my 10 so far :D
[HTC 10 Guides, News, & Discussion] pnnorth:
13th April. If you haven't received your order processed and dispatch emails, I doubt it will have gone out today, but you never know

Do what I did, ring the sales team on the pretence that you want to flip colours to get it earlier - they will then check the exact order flow and give you an honest view of where it is in the system.

Customer services don't seem to understand even the basics and don't seem to be able to answer any specific questions.

The number is 0800 049 6248
[HTC 10 Guides, News, & Discussion] 10rdan:
This farce goes on. Cancelled order on Monday, card not been charged yet. Half hour ago I got 3 emails at same time.

1. Return request in process

2. Shipping conformation

3. Cancellation request

Question, in the "cancellation request" email it says "refuse delivery", "If it is not possible to refuse shipment, follow the return instructions listed below. You must follow the instructions below within 14 days".

It doesn't give a return address, does anyone know where it should be returned to?
[HTC 10 Guides, News, & Discussion] Phil750123:
Just checked my card and only the one payment. I'm guessing your the same guy who posted about it in hot UK deals?
[HTC 10 Guides, News, & Discussion] Rotten Ross:
Was yours an upgrade or did you pay outright? Speaking on live chat they said I should get it tomorrow but I'm really doubting I will now as I've no email from them :(
[HTC 10 Guides, News, & Discussion] pnnorth:
It was a new contract but it shouldn't make a difference.

You need someone to look at your specific order details. Live chat will just answer in very general terms (assuming they didn't look at your order)

They did say earlier that they had grey in stock but I didn't ask about back orders etc
[HTC 10 Guides, News, & Discussion] ste1164:
How did you set up the return? I have an email saying the returns form will be sent to you soon but nothing yet :/
[HTC 10 Guides, News, & Discussion] john_the_human:
I am that same guy yeah, been following this thread all week and thought there's a more active bunch of pre-orderers here.

HTC support is a bit lacking too, I sent them an online message, only to receive the message in my own inbox as if I was the operator it had been assigned to, followed by the usual 'we'll get back to you' response!

I guess they spent the budget on the phone itself, and forgot about customer service. The phone is a delight :D
[HTC 10 Guides, News, & Discussion] ste1164:
Those contact requests get sent to expansys still so they bounce back. Id recommend DMing them on twitter or ringing them.
[HTC 10 Guides, News, & Discussion] Rotten Ross:
Yeah it shouldn't, I will call my local store tomorrow to see if it's turned up. If it's not then I will try the number you suggested. Although if they have it on general sale I will be fuming.
[HTC 10 Guides, News, & Discussion] BMG23:
Anyone else hoping to walk in to CPW tomorrow and pick one up on their lunch break? I have a feeling I'll be walking out empty handed after all these people talking about pre orders that haven't arrived yet......
[HTC 10 Guides, News, & Discussion] Electronic Punk:
As long as you are not getting it from HTC themselves you should be fine.

/boggle
[HTC 10 Guides, News, & Discussion] RCJ89:
Finally got my shipping info/tracking no - just says order generated on hermes website.
[HTC 10 Guides, News, & Discussion] dlorde:
Yeah, mine too - order generated on 10th. Eddie on the HTC e-Commerce team was as surprised as I was to see that. Don't know what they've been doing the last two days - not communicating with anyone, that's for certain.

I suspect Digital River and Hermes gave the cheapest quotes for the distribution. HTC really didn't need this damage - would it have cost so much more for competent distributors?
[HTC 10 Guides, News, & Discussion] RCJ89:
I totally agree mine is same date aswell so don't know what has been going on for over a day. I am not even excited for the phone anymore.
[HTC 10 Guides, News, & Discussion] Dresene:
I clicked the "process cancellation" before the shipping confirmation email was sent. I did that on the 10th May and on the 12th May, they sent an email telling me where to send it off.

But I called up HTC on the 11th May (since i was impatient) and ask them to do a return and told the operator that I wanted to refund. That gave me a different address which I assume is their repair centre. Didn't have to paid for shipping since they gave me a prepaid shipping label via UPS.
[HTC 10 Guides, News, & Discussion] Yaky Peanut:
For anyone interested, the EE store in Bath had some greys in stock today. Nothing out on display but I asked and he brought one up from the basement and showed me. It does look fab but I'm still on the fence between this and the P9 or S7e.

Their contract prices are terrible mind (£40pm+ with a huge one-off charge) and their off-contract price was outrageous (£649), but if you want to look at one then try an EE store.
[HTC 10 Guides, News, & Discussion] RCJ89:
I was the same with being on the fence with the p9 and s7e, In the end I got the S7E, then the G5 instead of P9 and now waiting on my 10.
[HTC 10 Guides, News, & Discussion] Rage1ofakind:
What store's are your closest.
[HTC 10 Guides, News, & Discussion] agent.m:
I just ordered the last one from Cex online. Traded my m9 so will have to wait til next week.
[HTC 10 Guides, News, & Discussion] pnnorth:
CPW tracking number is live now and is showing that it's arrived at the local DPD depot. Quick work considering it hadn't been picked in the warehouse when I rang at 6pm.

Should be in my hands tomorrow, rather than Monday.
[HTC 10 Guides, News, & Discussion] ste1164:
Ah thanks I'll ring them up tomorrow.
[HTC 10 Guides, News, & Discussion] Yaky Peanut:
Well when you've got the cash to buy 3 phones the decisions do become easier! ;)

I'd love to hear your views on all three once your HTC comes in though. See if there's anything the reviewers have missed.
[HTC 10 Guides, News, & Discussion] Rotten Ross:
I've still had nothing from them regarding the delivery of my phone. Which has really annoyed me. Looks like I'm not getting mine until next week now. Shocking customer service from CPW
[HTC 10 Guides, News, & Discussion] ChrisHRocks:
Me neither, i ordered on day one of preorders. It's getting stilly now.

---------- Post added at 08:04 AM ---------- Previous post was at 07:42 AM ----------

Me neither, i ordered on day one of preorders. It's getting stilly now.
[HTC 10 Guides, News, & Discussion] Rotten Ross:
Was yours an upgrade or new contract?
[HTC 10 Guides, News, & Discussion] ChrisHRocks:
it was a new contract.
[HTC 10 Guides, News, & Discussion] Rotten Ross:
Mine was an upgrade so not sure if it's a different process, as I don't require a new sim
[HTC 10 Guides, News, & Discussion] danfard:
Horrible, horrible, horrible experience ordering from HTC UK.

I will never, ever order another product from them directly.

If you wrote a book on how NOT to take payment, ship a product and provide customer service, it still wouldn't be sufficient to detail all of the catastrophic failings of this ailing company.

Their products are among the best in class, yet they manage to stupendously falter at the most simple service requirements.

I have owned a HTC HD2, Sensation, M7, 2 x M8s, M9 and a HTC 10 (when it eventually arrives), along with countless accessories, and my loyalty is rewarded with completely sub-par service and "computer says no"-esque responses.

Their share price shifted several points downwards again yesterday. They deserve everything they get at the moment.
[HTC 10 Guides, News, & Discussion] BMG23:
I work in Chester so anywhere in the City or near by should hopefully have it in stock today.
[HTC 10 Guides, News, & Discussion] john_the_human:
little update, the first pending charge of £512.99 (the correct amount) has disappeared from my credit card, but the charge for £528.19 (incorrect amount) has gone through and been processed!

So they've actually just decided to charge me £15 more for no apparent reason. The invoice clearly states £512.99, so even though I received the phone, this pre-order nonsense still isn't over :D
[HTC 10 Guides, News, & Discussion] senjiroh:
I can't get over how unprofessional HTC service is.

I'm trying to return my unneeded additional phone from them and received my delivery label. A few hours later I got an email detailing it's important to make sure it goes to the correct address and lists on different to the label. I call up to check and then get told a third address, this time in Poland and to just manually change the delivery label. I'm not convinced. How can they be so poorly organised?
[HTC 10 Guides, News, & Discussion] Rotten Ross:
Can you check preorder status? I ordered mine in widnes

Update: mine arrived yesterday afternoon in my local store. No text or email. Spoke to live chat this morning just picked it up
[HTC 10 Guides, News, & Discussion] Reckless187:
I just walked into Carphone Warehouse and bought the Gold HTC10!!!!! Didnt bother pre-ordering. They didn't have it available anywhere in Silver which is the colour I wanted. Busy setting it up now!
[HTC 10 Guides, News, & Discussion] svmpatel:
Me too... Couldn't be bothered with pre-ordering and went into Carphone Warehouse in Selfridges on Oxford Street. They had 14 handsets left of each colour as of ten minutes ago.
[HTC 10 Guides, News, & Discussion] alexp999:
I don't think I'm supposed to have this phone.

After 3 days with Hermes, it tracked as out for delivery then around 10am they put it down as postcode error!

The 3rd party didn't ship yesterday like they were meant to either.

WTH!
[HTC 10 Guides, News, & Discussion] BMG23:
Update. Just walked in to my local CPW. One of the sales reps asked if they could help, asked about the 10 being in stock, he said no. I told him that I'd looked on their site and checked the stock and it said available so he checked on his computer and they were in stock as of yesterday! My contract was up so did my upgrade and walked out with the carbon grey model. The girl who helped with the upgrade was really helpful and gave me a free case! Now on charge and very happy!
[HTC 10 Guides, News, & Discussion] Yaky Peanut:
How much did you pay if you don't mind me asking?