[OnePlus 2 Q&A, Help & Troubleshooting] Vincent57:
Request #598947

Screen without oleophobic protection

ME Wednesday at 20:55

I first bought a OPT, and I completely broke it. So I decided to buy another one, and immediately bought a (orzly) tempered glass screen protector, wich I applied right when I received the phone. Three days ago, I broke the screen protector, but the screen of the phone itself remained unshattered. I noticed a stain, three centimeters wide, and I can't, with all the effort and the adequate products I'm putting on it, clean it.

I've came to the conclusion that the oleophobic coating isn't present in this part of the screen (midly centered), because it keeps the traces of grease much more than the rest.

I can't take photos of it for the moment because I lack a decent camera, but in less than 10h you will have different photos to check that.

Thank you for your patience, Vincent

Carlisle Wednesday at 21:00

Hi Vincent,

Thank you for reaching OnePlus. I am Carlisle and I will handle your ticket as of the moment.

We will wait for the pictures to be sent so we can further diagnose this issue.

Please let me know if you have any questions.

Best,

Carlisle

ME Yesterday at 10:34

Hello Carlisle,

I took the photo with an old phone, so the potato quality is present, I can take other photos with a better phone later if the current photos aren't good enough.

Ecran_Propre.jpg - is the photo where I cleaned the screen with 90% alcohol and the tissue thing for my glasses. Nothing to notice, but when I wipe, the alcohol took more time to evaporate on the stain.

Fluo_Marqueur.jpg - is where I painted on the screen with a pink fluorescent marker, and a permanent Marker (both of them showed in the Ecran_Feutres.jpg pic)

The pink fluorescent marker let "bubbles on the normal part of the screen, but let a straight trace on the "weird stain".

I scared myself for the permanent marker traces, as the pink thing, it let bubbles, and a straight trace. It scared me when I had a real difficulty to erase the part where the two markers "fusioned", because the marks wouldn't go!, 90% alcohol and patience let them go finally.

Gras.jpg - is where I simply applied olive oil. the weird stain is visible, that was hard to clean (again, potato quality, sorry for that).

Forme.jpg - Is a clearer photo, in wich I show my paint skills, because I drew the outline of the weird stain.

Ecran_Feutres.jpg - is the two markers used, plus the screen protector I bought, installed, and broke.

Thanks for your attention, Vincent.

Can't post images on xda i guess

Sam Yesterday at 21:44

Hi Vincent,

Thanks for the reply and attaching the photos as well. In regards to your concern, since such damage to the Screen was caused by mis-use/ accident, it's not covered by OnePlus Limited Warranty. Please visit this link to check our Privacy and Legal page . The good thing is that we can offer a repair service for this, but you will handle the cost of the repair.

Would you like to proceed?

Looking forward for your response.

Thank you and have a nice day!

Best regards,

Sam

Vincent Ferry Today at 11:18

I think we've been misunderstood.

I'm saying that, perhaps, the phone was damaged before I used it with any kind of protection, as I have a very "regular" use of my phone. The Orzly screen protector I used did his job pretty well, so the phone screen itself wasn't damaged at all.

So what you're saying is that the tempered glass screen protector made by one of the best companies in this category just kept off the oleophobic protection? Is that possible? Or can a screen production unit can get out of your factory without being totally protected? Gorilla Glass did a bad job?

I'm not totally ok for paying for this, as i'm not 100% convinced it is me.

I will link this converstation to (email of orzly), and (email of gorilla corning), to be sure you do the maximum to sort this out.

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What's your thoughts?