yashsingh1/xdaforums huggingface dataset:
[HTC 10 Guides, News, & Discussion] ACTransitBusFight:
I don't think so, I don't remember noticing there being an option for it at the time. If I did see I think I would have assumed that pre-ordering weeks before it came out would guarantee I got it on release date anyway and that that option was just for existing phones. I've certainly been disabused of that notion. Amazon have spoilt me.
[HTC 10 Guides, News, & Discussion] earazi:
Samsung 128 GB PRO Plus, I'm going to go for the adoptive storage option unless I happen to hear it's a really bad idea. Wanted a nice fast card.
[HTC 10 Guides, News, & Discussion] Rohaq:
I think HTC must be reading this thread: I just got my shipping email 10 minutes ago! :D

Still waiting on the tracking number to activate with Hermes, of course, but it's nice to see it finally ship after all the kerfuffle and nonsense over the last week!
[HTC 10 Guides, News, & Discussion] Hardie123123:
CPW

I ordered my phone from CPW on friday and they've already delivered it to my local store! i just went and picked it up. I was really surprised as they took a while getting it and whilst i was waiting they still didn't have a display model out.
[HTC 10 Guides, News, & Discussion] rav101:
For reference, I followed up my request for cancelation on findmyorder.com with a call to HTC customer services. I was told that because the money had already been taken, they could not cancel my order?! I have raised through twitter but lets see what they say. I paid through Paypal so they have had my money for a month?!

Their advice was to either reject the parcel or to arrange a return when it is eventually delivered... I will try and get the parcel rejected (I might not be the one at home to receive it) but another unnecessary case of hassle due to HTC ways of working?!?!?!

For anyone going down the order cancellation route, I would suggest you get on twitter and on to customer services and really raise hell about this so you don't end up with a phone at your door step that you don't want (because you have got it else where)
[HTC 10 Guides, News, & Discussion] rdmack:
You guys are winding yourselves up something chronic, y'all be cancelling

Means my pre-order will arrive sooner :p
[HTC 10 Guides, News, & Discussion] spikeydoo2006:
Not necessarily....I ordered 5pm on the 12th April, and haven't heard a thing since the bulk email sent out on the 7th of May. Still impatiently waiting lol
[HTC 10 Guides, News, & Discussion] animaleyes76:
We're all very happy with our "very" orders arriving tomorrow :D
[HTC 10 Guides, News, & Discussion] rav101:
I ordered at 6:30pm on the 12th April and have also heard nothing. I'm now going through a different site who called me up to confirm order and told me it will be with me tomorrow (and it will be £45 cheaper).

The service is already a lot better, I have clear communication and given they haven't yet canceled my order I know I wouldn't be getting it tomorrow as there has been no movement in terms of their website or emails from a logistics company like Hermes. That means I will get my second order sooner as well. Lastly I'm splitting my order over 3 months so its not one hit on my bank account.

Don't get me wrong, had the price been the same I would have still stayed with htc but why pay more for a worse level if service?
[HTC 10 Guides, News, & Discussion] gavinfabl:
I just ordered 15 mins ago. Just got tracking. Delivery tomorrow.
[HTC 10 Guides, News, & Discussion] alexp999:
From HTC UK website?

If that's true it is a complete joke. Great for you, but not those of us who ordered nearly a month ago!!!

Perhaps I'm better of cancelling and re ordering...
[HTC 10 Guides, News, & Discussion] ste1164:
With Very or HTC/Digital river?

Turns out they never cancelled mine its still pending but they have taken the money and not given me a tracking number :(
[HTC 10 Guides, News, & Discussion] Rohaq:
Just a thought; does anyone else find it funny that despite offering "Express delivery" for free, Digital River are shipping via Hermes, whose fastest delivery option is 3 days?

3 days being pretty standard delivery times for anyone else then :P
[HTC 10 Guides, News, & Discussion] animaleyes76:
Very.co.uk grey phones have just gone to "delivery by 1/6/16" ...... just for the heads up.
[HTC 10 Guides, News, & Discussion] mustaine8661:
Very now showing a delivery date of 01/06 for black. Silver still only a pre order.
[HTC 10 Guides, News, & Discussion] Diz:
I ordered on the 21st April, I received an email on last week Friday saying that they were about to finalize my order. My card was charged yesterday yet my order still shows as boxed shipment. Shouldnt it be be changed to fulfillment?
[HTC 10 Guides, News, & Discussion] Rohaq:
But at least they tell you before you order it :P
[HTC 10 Guides, News, & Discussion] 10rdan:
I ordered at 6am today, email confirming order and delivery tomorrow received.
[HTC 10 Guides, News, & Discussion] Dresene:
It did not change the order to show fulfillment for me, just "boxed shipment"

It should say, once you have tracking/shipped:

HTC 10 - Carbon Grey - UK SIM Free

Boxed Shipment

Track Shipment: XXXXX

Quantity shipped: 1

Quantity pending return: 1
[HTC 10 Guides, News, & Discussion] Rohaq:
It literally changed in the past hour :)
[HTC 10 Guides, News, & Discussion] mnp:
lol '45 purchased in the last 48 hours' on Very. Gives you an idea of the custom that we've brought them!
[HTC 10 Guides, News, & Discussion] mustaine8661:
I managed to get my order in last night at 6pm, but I've not had a delivery confirmation email! I did have a missed call from an 08 number this morning, I hope everything goes through ok.......
[HTC 10 Guides, News, & Discussion] rav101:
If it was the call I had, then that was to confirm the order and make sure all is okay. If I were you I would call up asap as it might mean you miss a day.
[HTC 10 Guides, News, & Discussion] jhericurls:
I ordered last night about 8pm and mine is being prepared for dispatch.
[HTC 10 Guides, News, & Discussion] mnp:
Yep my confirmation call from Very was on a 08 number earlier.

Seems HTC order system is currently down & broken. Excerpt from my chat with Fred just now:

Wonder if we broke it with our 40+ order cancellation requests...
[HTC 10 Guides, News, & Discussion] animaleyes76:
:D
[HTC 10 Guides, News, & Discussion] sannder:
i missed the call aswell but got a confirmation email a minute after. Delivery tomorrow.
[HTC 10 Guides, News, & Discussion] rav101:
FYI for anyone that cancelled the HTC direct order through findmyorder.com. Below is from a Twitter DM:

Hey Ravi, the http://findmyorder.com cancellation isn't actually working currently. To cancel your order we'll just need to confirm your email address and contactable phone number ^CD

It might be worth you guys getting on to HTC_UK via Twitter and progressing things on that side as the online chat service (or when I called) where no help what so ever.

Edit: I have just received an email from very.co.uk to say my order has been dispatched. Bring on tomorrow!!! Though it's going to be the longest day at work ever!!!
[HTC 10 Guides, News, & Discussion] Rotten Ross:
Went In to CPW yesterday they still say the phone is due out on the 18th but the website says the 13th. I pre-ordered mine in store so have no way of checking where is up to
[HTC 10 Guides, News, & Discussion] animaleyes76:
Woo hoo, email confirming very order despatched (ordered yesterday around 1800)

I owe a beer (next time i'm in the UK :) ) to Adam182 that sent me to the very website

Cheers :)
[HTC 10 Guides, News, & Discussion] sannder:
order

i missed the call aswell but got a confirmation email a minute after. Delivery tomorrow.
[HTC 10 Guides, News, & Discussion] rav101:
Fair enough. I guess the call was a courtesy rather than a requirement. That's service for ya :)
[HTC 10 Guides, News, & Discussion] spicypixel:
Can't really express the level of subtly miffed I am at HTC/DR without using interpretive dance.
[HTC 10 Guides, News, & Discussion] 10rdan:
"Despatched" email, from very, received in last half hour. :D
[HTC 10 Guides, News, & Discussion] weepatc:
Called CPW on line to ensure my order was put through as an upgrade as they had made a mistake & delivered my device last Saturday on a new contract, which I now have to cancel in Store when returning the phone. I was told yesterday a new handset could not be sent out before 24/05.

Guy tells me today the phone is due to be delivered tomorrow. So will get this one back to them in a coupla days. Happy days indeed! [emoji111]
[HTC 10 Guides, News, & Discussion] oawalker:
Don't think mine has been cancelled they have already taken the money. I was meant to get a call back but didn't also cancelled through findmyorder but nothing yet. I will have to try call again or try Twitter. Has to be one of the worst places I've ever ordered from.
[HTC 10 Guides, News, & Discussion] gsw5700:
Ordered Transcend 128 GB Premium MicroSDXC Class 10 UHS-I*for £33 from Amazon Description says its a U3, but U1 will do nicely. Transcend never let me down after 100s of flashes
[HTC 10 Guides, News, & Discussion] alexp999:
I've got a 64GB Kingston U3 coming. Â£22.99. Only got 32 at the moment so went for speed over capacity.

A lot of the sandisk have good read but slow write. This one is 90 read and 80 write.
[HTC 10 Guides, News, & Discussion] onlinejobwork:
Let me know when you play enough and do through test with HTC 10 than let me know which one is better
[HTC 10 Guides, News, & Discussion] 10rdan:
Has anyone pre-ordered but then tried to change the handset colour, can it be done or is it a case of cancel order and then place another order ?
[HTC 10 Guides, News, & Discussion] JazLiew:
It can be done, but you have to contact customer service based on what I have seen on the forum.
[HTC 10 Guides, News, & Discussion] gsw5700:
Out of interest, what colour are you changing from/to?
[HTC 10 Guides, News, & Discussion] 10rdan:
Ordered carbon gray but wondering about changing it to silver. Concerned that gray might chip/scratch easy.

I know a case would solve that, had my M8 in one since new, but still wondering.
[HTC 10 Guides, News, & Discussion] gsw5700:
Yeah, I've gone for silver but would love to change it to a black front, sigh
[HTC 10 Guides, News, & Discussion] JazLiew:
Am I the only one who ordered the Topaz Gold?
[HTC 10 Guides, News, & Discussion] combat goofwing:
It can be used I used it to get money off sonos speakers at xmas,and nobody discounts them.saved over £180
[HTC 10 Guides, News, & Discussion] King p1n:
Still no very HTC up yet:(

Gonna order from HTC.com and hopefully by the first week of may it'll appear, so I can either cancel or send it back to HTC and save myself some money.
[HTC 10 Guides, News, & Discussion] v1rk:
I got 3 128gb sandisk ultra they aint bad, got one on my car dashcam, one in s7 edge and the spare left for htc 10
[HTC 10 Guides, News, & Discussion] c4llum:
I got the ee 37.50pm 5gb deal via CPW and after trying my luck quoting their ad which says "dont ask - don't get" I asked for the 59.99 handset price to be cut in half which they did no questions asked so only paid 29.99 for my preorder....! along with the 50quid cashback thats a good deal i think for anyone upgrading...
[HTC 10 Guides, News, & Discussion] potsykate:
I did, I went from the Silver to the Grey. I did it online 1st then I also spoke to customer services in the UK who confirmed that it would be changed. I have yet to have an email with the confirmation though. That reminds me that I will have to ring and check that it has been changed in my order.

HTC UK support number is ‎0845 890 0079
[HTC 10 Guides, News, & Discussion] ekksman:
Yes! [emoji2]
[HTC 10 Guides, News, & Discussion] Sensination:
This is just great!! Just got an email from HTC today confirming that my order has been accepted but when I go to the link provided I cannot log in to my account and get the "Invalid email address" message despite using the same email I used to place an order. I also tried to check the order status using my order number and last 5 digits of my CC used but get the message that my order cannot be found.

Anyone has similar problems? Could you guys check if you can log in or get your order details with order number and CC digits? I want to know if I should contact Customer Service or is it just a **** up on their website.
[HTC 10 Guides, News, & Discussion] v1rk:
You get 1 email to say its been accepted then few days after order number and password sent should work,
[HTC 10 Guides, News, & Discussion] spicypixel:
I can log in and check my order though it doesn't tell me anything other than the invoice details, no shipping estimate. (I used paypal so checked with order number + password.)
[HTC 10 Guides, News, & Discussion] Sensination:
Thanks

[MENTION=5608267]v1rk[/MENTION] & spicypixel

Thanks guys. I assumed there will be no details but wanted to log in to make a small amendment to my delivery address.
[HTC 10 Guides, News, & Discussion] alexp999:
I just used the password reset as I couldn't get in to check order initially.
[HTC 10 Guides, News, & Discussion] Rotten Ross:
Which colour is it? And when did you order it? I'm hoping to have mine by Friday but I've not much hope left.
[HTC 10 Guides, News, & Discussion] mr_stoosh:
I'm stuck with the HTC order as I paid via PayPal credit and already have paid an installment that was due last month. There's no point flushing more money down the toilet.

Idiots that are HTC I won't be buying from them in the future. They get everything that they deserve. Make great phones but let down by dire CS and logistics.
[HTC 10 Guides, News, & Discussion] animaleyes76:
"Very" grey and silver orders just slipped further to 7/6/16.... for anyone that hasn't ordered already.
[HTC 10 Guides, News, & Discussion] stsdema28:
The back one.. (carbon grey)
[HTC 10 Guides, News, & Discussion] mustaine8661:
Thanks for all your help. I called and had quite a surreal conversation with the people at Very. The email came through when I was on the phone. So pleased to finally have confirmation that it's on its way!
[HTC 10 Guides, News, & Discussion] King p1n:
Just out of interest wouldnt they know its been unlocked anyway even if you reset it back to locked? Since it was done through their official htcdev channel?

Wanted to root but seems can only be done with an unlocked bootloader, so im just wondering about the future should my device need sending into to HTC.
[HTC 10 Guides, News, & Discussion] weepatc:
Mines is white / silver. Order put through yesterday. Original preorder which was a mistake was ordered 16/4
[HTC 10 Guides, News, & Discussion] rav101:
So htcdev only sends you an unlock code. After that, they don't know if you have used it or not. Therefore it is not as concrete for them to say they won't cover warranty.
[HTC 10 Guides, News, & Discussion] RCJ89:
htc really are annoying me now, payment taken and still no shipping info and i was unsuccessful with the very order apparently i failed credit check, goodness knows how but there we have it.
[HTC 10 Guides, News, & Discussion] King p1n:
Interesting.

If I recall corectly though Sony employ a similar thing but as soon as you request the code, the warrantys void whether you use it or not.

Wish there was a root exploit for locked bootloaders in the meantime until I decide whether I wanna unlock my bootloader:rolleyes:
[HTC 10 Guides, News, & Discussion] rav101:
I now have my tracking number for my very.co.UK order. Its going by special delivery which means it will be delivered by 1pm tomorrow :)

Like a child before Christmas day.

---------- Post added at 05:58 PM ---------- Previous post was at 05:56 PM ----------

Yeah, I've not heard of that being an issue with HTC devices before. I think because htcdev is available and HTC don't limit bootloader unlock for anyone (except Verizon) then there won't be as much focus to find a root exploit. It's just a guess and happy to be wrong but I would imagine those devs that are capable would be looking at other things in their time?
[HTC 10 Guides, News, & Discussion] Rohaq:
When you say no shipping info, do you mean no shipping email, or the tracking number doesn't show anything?

Chances are it'll take a while for tracking numbers to appear on Hermes' side.

EDIT: Also I withdraw my previous comment about a 3 day wait - Apparently Hermes do offer Next Day delivery. I'm still not holding my breath though!
[HTC 10 Guides, News, & Discussion] Phil750123:
Just placed an order for grey with very, forgot to add the promotion code so phoned them up, apparently they are out of stock and my order was cancelled. Online still says in progress so not very good if you ask me! Just cant catch a break with this bloody phone
[HTC 10 Guides, News, & Discussion] Rohaq:
To be fair, at least that's not HTC's fault :D

Chances are that any order updates are synced across between their sales desk and website on a tick, rather than live. Give it a bit of time to update :)
[HTC 10 Guides, News, & Discussion] jhericurls:
I managed to make that error too, the checkout progress is bit confusing with the 2 credit options. I did the online chat and got the order cancelled, but online status of my order is a bit delayed and still showed my order as in progress.

I reordered a day later and the code still worked.
[HTC 10 Guides, News, & Discussion] Phil750123:
I just tried the online chat and they said they couldnt cancel is as i need to do some account approval as its first time order? Also stated if i cancel the code only works for first time orders!

The number for the authorisation people is 0844 822 4650 is anyone is awaiting/missed a phone call from them. I will phone tomorrow and see what they can do, worrying I've been getting different information

from different people!
[HTC 10 Guides, News, & Discussion] King p1n:
Uh oh finally took it out of the plastic and it looks like I have some light scratches or marks on the upper part of the back of the phone.

Not visibile immediately unless your angleing the phone in a certain way.

Noticed on bottom attenna band is it normally to have faint marks on them?

If not will be sending back:(:confused:
[HTC 10 Guides, News, & Discussion] JazLiew:
Im on the same boat as him, failed credit check and is stuck with HTC. I paid with paypal and until now theres no shipping email. Last email that I got is to make sure I have enough funds.
[HTC 10 Guides, News, & Discussion] spicypixel:
I'm starting to think HTC are going to release the expedited shipping orders 2 days later to give them time to mess it up more while they box up the 2-3 working day delivery orders.
[HTC 10 Guides, News, & Discussion] danfard:
Hi,

See this thread:

http://imgur.com/a/NAu7y

http://reddit.com/r/htc/comments/4iq0qg/htc_10_scratches/
[HTC 10 Guides, News, & Discussion] spy james:
If you ordered and paid by credit card, you can make your card company activate the charge back policy. It should cover failure to supply goods after payment, your card company will refund almost instantly, and then chase HTC or digital dire for the money. I think mastercard is more powerful than those 2 and should get it done.

It will really really be a pain in the butt to HTC, because they can't stop it their end.
[HTC 10 Guides, News, & Discussion] Sied45:
Those of you who ordered from Very yesterday, can anyone Track and Trace on Royal Mail yet? Mines still telling me to come back later.

I'll be impressed if they get mine to me by tomorrow, just because I'm on the Isle of Man and they still have the Irish Sea to contend with...
[HTC 10 Guides, News, & Discussion] gigeaky:
So what does this mean?
[HTC 10 Guides, News, & Discussion] 10rdan:
This 7uckin farce never ends. I've just discovered that dr applied for payment last night, absolutely no communication from them, found out through online banking showing a "pending authorisation". I cancelled the order this morning and got a cancellation number.

I now have to wait 4 working days from when payment was applied for to see if it shows on my statement, ie they've taken the money.

No emails about despatch or delivery so I'm hoping it HAS been cancelled.

Otherwise, if it shows on my statement, I need to take it up with my bank for them to get money back.

If, only, they'd COMMUNICATED and said they had applied for payment I wouldn't have cancelled.

What a, complete, and utter shambles.
[HTC 10 Guides, News, & Discussion] BMG23:
Hi all, new to this place but in the same boat as you all. CPW originally told me May 6th (last Friday), then told me tomorrow (the 7th), then May 13th and now it looks like May 18th!? I'm a big fan of HTC but this is a joke! Does anyone have an official on sale, in store date for the UK? Honestly, part of me thinks this hand set isn't going yo be released anytime soon...
[HTC 10 Guides, News, & Discussion] Diz:
bootloader unlock

To those wandering about the bootloader being unlocked voiding your warranty.

last year i sent my m7 off to the HTC uk repair center as it had the purple tint, i sent it off with the bootloader unlocked via htc dev & s-off

they replaced the camera & returned it s-on locked with stock lollipop firmware.

You should have no issues with warranty unless they prove that unlocking the bootloader caused the fault/malfunction with the device.

here are some good reads

http://android-revolution-hd.blogspot.co.uk/2013/03/unlocking-bootloader-or-flashing-custom.html

http://xdaforums.com/showthread.php?t=1894668
[HTC 10 Guides, News, & Discussion] Dresene:
It means that the package has yet to be collected from HTC's warehouse/ distribution centers. Once it is collected, it will be in the hands of Hermes. The status should changes to Hub Sorter Receipt Scan and then

Receipt at Depot. Then it is delivered to the driver who operates in your area. Once the courier has it, it should be sent to you.
[HTC 10 Guides, News, & Discussion] alexp999:
I'm starting to get the feeling that HTC has no intention of pre orders being delivered before Friday and if you chose (free) expedited delivery they'll just ship it Thurs.

Really disappointed in this experience. Was looking forward so much to returning to HTC.

I didn't want to see them go under but they seem to be doing a really good job of pushing customers away from a great product.
[HTC 10 Guides, News, & Discussion] gigeaky:
As the status hasn't changed all day I assume it will take a while to get it in my hands after seeing all this process... Got really excited when I saw that things are finally moving... I could use a very good spiderman meme now....
[HTC 10 Guides, News, & Discussion] troggy:
That's a good thing. Hermes registered order. When was your original order?
[HTC 10 Guides, News, & Discussion] gigeaky:
April 29th 6pm...
[HTC 10 Guides, News, & Discussion] garymontague:
This really is a farce. A lot of people like me ordered on the first day available (12th) and paid via PayPal and had the funds taken straight away and are still waiting for any news on shipment whereas people who ordered later (even as late as the 29th - see above) have had theirs ship.

Good luck to all those who have shipping notifications it just shows how incompetent HTC/DR are at handling this launch.

Rant over [emoji3]
[HTC 10 Guides, News, & Discussion] gigeaky:
Anyway the transaction is still pending as in the bank app it shows the full amount of money but available is minus the cost of the phone...
[HTC 10 Guides, News, & Discussion] gsw5700:
Just checked my credit card online, payment was authorised yesterday, no payment made yet. Ordered from htc on 12th April, sigh, this is truely shocking, think they've got the chuckle brothers in charge of logistics
[HTC 10 Guides, News, & Discussion] combat goofwing:
Love the IOM just across the sea in Cumbria but I imagine get new stuff like this can be a pain
[HTC 10 Guides, News, & Discussion] rav101:
I can track mine now. Might want to check in on yours. It's starting off near Liverpool so actually positioned well to get over the water to you on the Isle of Man...
[HTC 10 Guides, News, & Discussion] Sied45:
I can track mine too now. Hopefully it's heading to the airport and not the boat!