yashsingh1/xdaforums huggingface dataset:
[HTC 10 Guides, News, & Discussion] aRok99:
Phone has arrived! So as I'm prepping my HTC One m7, by ejecting the sim card I then realize it's not a slim nor a nano sim doh! I'll have to head on to ATT who will give me one for free.
[HTC 10 Guides, News, & Discussion] SerArris:
I did send a link through twitter to [MENTION=223784]HTC[/MENTION] straight to this thread in response to their "We are fulfilling orders as they are received."
[HTC 10 Guides, News, & Discussion] ThePhoneGeek:
Doesn't it figure, the day I stay home waiting for FedEx who normally shows between noon and 1pm pacific is running late and the UPS guy who is normally not here until 5PM is early... Killing me!!! :silly:
[HTC 10 Guides, News, & Discussion] aknotts415:
Yeah i tried this morning lol nothing so i left. Really wanted it today or tomorrow :(
[HTC 10 Guides, News, & Discussion] Heisenberg420:
Well my timeline says:

1:20 pm shipping info sent to FedEx

2:08 pm picked up

(eastern time)

Anyway it's not coming today or tmrw. Trust me I tried lol, I wont be home when mines coming, mon 10 am. No way I can upgrade for same day or saturday delivery, no way to request later delivery time.

This is apparently the lowest form of overnight shipping available even though I payed for next day AM.
[HTC 10 Guides, News, & Discussion] aknotts415:
Eastern time here too nothing lol....agh

---------- Post added at 05:27 PM ---------- Previous post was at 05:27 PM ----------

Well thats probly why its coming mon before 1030 cause u have next day am
[HTC 10 Guides, News, & Discussion] failedjedi:
Officially cancelled. Debating doing a chargeback instead of waiting for a refund. Nothing they have done so far has been correct or timely. I'm not having $650 in limbo while I wait for them to figure it out.
[HTC 10 Guides, News, & Discussion] Heisenberg420:
Yeah hopefully I can take the morning off and make a trip to at&t for a sim and it'll all work out
[HTC 10 Guides, News, & Discussion] Bl00dRunzC0ld:
I had my refund in around 3-4 hours
[HTC 10 Guides, News, & Discussion] Reddog58:
Is it me or is it the carbon gray versions that seem slower to arrive. Mine is the silver. Except for Canada seems people are getting their phones. However bad this has been for some people its not like what Oculus has done. That's is criminal.
[HTC 10 Guides, News, & Discussion] failedjedi:
I did walk. And this wasn't losing a customer, this was there chance to gain a customer back that they previously lost, and they failed. It's like they don't want customers. They aren't a startup shipping their first hit product. They are a billion company that has been selling phones for over a decade. It's embarrassing that they are functioning and failing like a startup.
[HTC 10 Guides, News, & Discussion] DrBrick:
a pair of scissors and a template will solve that problem.
[HTC 10 Guides, News, & Discussion] Heisenberg420:
Pretty risky on an ejectable SIM tray.
[HTC 10 Guides, News, & Discussion] Diumlol:
Woo, I refreshed FedEx and I have a package coming on Monday by 8pm, anticipated to ship today.

It does suck that they don't do weekend delivery, but it's coming nonetheless.
[HTC 10 Guides, News, & Discussion] kokuryuha:
Has anyone in this thread gotten a ship notice for a VZW one from HTC.com? I feel like those got shoved back since they were ordered later, even though we couldn't until 4/29.
[HTC 10 Guides, News, & Discussion] fidanhGPE:
Thnx for the information guys! Checked fedex and htc sales, no information/shipping for me today. If no shipping till Monday I am cancelling as I am moving to Europe on 13th and there will be no one there!
[HTC 10 Guides, News, & Discussion] DrBrick:
i actually cut from standard to nano and now it's in an adapter as the Pure XL uses micro and my M9 used nano. But! it's up to you if you want to accept the risk. i've done it with three phones with trays so far.
[HTC 10 Guides, News, & Discussion] Bennksy:
my 5/4 order has been stuck on "pending fulfillment" for more than 24 hours now. how long do people here have to wait for "pending fulfillment" to become "shipped" or whatever the next step is?

my 4/14 order is still "boxed shipment."

so much for shipping based on order received.

the logistic issue may be outside of htc's control, but at the very least they should be more communicative.
[HTC 10 Guides, News, & Discussion] btonetbone:
Nope. After they told me mine would ship between May 15 and 30, I cancelled and ordered directly from Verizon. The one from Verizon shipped immediately and will be in my hands by Monday.
[HTC 10 Guides, News, & Discussion] SirrJonathan:
It's herrreeeeeee!

I need to adjust to its size now since I had a Note 5
[HTC 10 Guides, News, & Discussion] aknotts415:
Can someone send me the specific link for this fedex thing? I think im setup for it but their website is confusing
[HTC 10 Guides, News, & Discussion] kokuryuha:
Sigh that's what I was afraid of. I ordered from HTC because technically it's cheaper for me despite VZW's payment plan discount because my company is reimbursing me partially for the phone and mostly for my bill. The Uh Oh protection was a nice added on bonus in case something happens simply because I don't often have $ for a new phone. My M7 is very dying at this point and I'm not sure I can wait that much longer. Did yours have a payment hold on your CC at the time when you canceled?
[HTC 10 Guides, News, & Discussion] btonetbone:
Yeah, there's currently a hold. I posted my thoughts and plan here:

http://xdaforums.com/showthread.php?p=66726836
[HTC 10 Guides, News, & Discussion] FearlessAZ:
I'm in the same boat. It was pending when I woke up at 7AM yesterday. It's now been 32 hours and no shipping in sight.
[HTC 10 Guides, News, & Discussion] kokuryuha:
Yea, I read that one. So far I have an auth hold on my card, I'm hoping that means they'll ship it soon. Maybe I'll wait it out over the weekend and see what happens... thanks.
[HTC 10 Guides, News, & Discussion] apandian:
Finally got a shipping notification from FedEx. Order carbon gray on 4/18, status changed to 'Pending Fulfillment' yesterday around 12:00 PM EST. Should have it on Monday. But I hope, they can get it flown out today and I can pick it up from FedEx tomrrow. Cannot wait!
[HTC 10 Guides, News, & Discussion] serophia:
About time I got an update. Will be arriving Monday for me as well.
[HTC 10 Guides, News, & Discussion] Mark112887:
What size sim card does the 10 use? I'm currently using the m9 am I going to have to get a different Sim card

Also my order has been pending fulfillment for over 24 hours I was hoping that it would at least ship today so that I could expect it on Monday but the later it gets in the day the more I think that's not going to happen. So far I have a new case and no phone to go with it. Just so people know the case was not from HTC It is a unicorn beetle pro
[HTC 10 Guides, News, & Discussion] aRok99:
Dude thanks! Just now cut it using a template I googled and it works! Saved me a trip to the store!
[HTC 10 Guides, News, & Discussion] serophia:
http://www.fedex.com/us/delivery/ choose log in now and it will display information if you have a package shipped to you or not.
[HTC 10 Guides, News, & Discussion] aknotts415:
Thanks!!! And....nothing.... Damn
[HTC 10 Guides, News, & Discussion] patstock11:
Same. I'm trying to call them now. I'm furious
[HTC 10 Guides, News, & Discussion] aknotts415:
No rush guys. Its not coming till monday earliest
[HTC 10 Guides, News, & Discussion] jonbabydahl:
[IMG="appropriate"]https://s-media-cache-ak0.pinimg.com/236x/f0/f6/6e/f0f66ede778a05b91a2ebd1d1a742a2f.jpg[/IMG]
[HTC 10 Guides, News, & Discussion] serophia:
Hopefully you'll receive a tracking update by the end of today if not this weekend. Either way it should arrive by monday :D
[HTC 10 Guides, News, & Discussion] patstock11:
I need answers dude. I spent $650 on a phone, was essentially first in line and getting the shaft. Not f*cking cool
[HTC 10 Guides, News, & Discussion] aknotts415:
Pleaseeee i need it lol ???
[HTC 10 Guides, News, & Discussion] dems86:
You are in for a treat ladies and gentlemen
[HTC 10 Guides, News, & Discussion] aknotts415:
No i know what u mean buddy it sucks. Mines been pending about 30hrs
[HTC 10 Guides, News, & Discussion] patstock11:
It sucks alot, someone who ordered on the 24th shouldn't be getting the phone b4 me. In my eyes I've been patient, I held up my end, gave em $650
[HTC 10 Guides, News, & Discussion] trantri2712:
I ordered a carbon gray on 5/3 from Orlando FL, the status changed to pending fulfillment on 5/5, and I received a FedEx notification today 5/6 at 5pm EST, saying it will be delivered by 8pm Monday 5/9.

I'm mad because I ordered next day shipping and ended up waiting for another 2 days! Darn you fedex!!!!
[HTC 10 Guides, News, & Discussion] apandian:
Lol, there are people who ordered on launch day who have not got still and you say you are mad!
[HTC 10 Guides, News, & Discussion] droidiac13:
Was there a benefit from buying the Verizon variant from HTC? Does it still come with all the boat?
[HTC 10 Guides, News, & Discussion] patstock11:
I ordered 4/13 and I'm still on pending fulfilment. They got me on hold right now, it's all good I got allllll night
[HTC 10 Guides, News, & Discussion] failedjedi:
This was all avoidable in one way. End of April set the firm date of Monday May 9th as starting to ship. Then they would have appeased everyone who wanted a firm date, then started shipping on a Monday and not had a weekend ruin it for some people.

Sure, we all would have got the phones later, but they would have communicated, and the roll out would go much smoother over several days vs having a weekend to deal with.
[HTC 10 Guides, News, & Discussion] grinchyboy:
Finally :)

Sent from my SM-G935T
[HTC 10 Guides, News, & Discussion] kokuryuha:
I ordered from HTC instead of VZW because it was technically cheaper for me on a retail purchase (vs the monthly payment discount) and the added UhOh protection buying from HTC.
[HTC 10 Guides, News, & Discussion] NICG:
Yup same here sadly Monday :(
[HTC 10 Guides, News, & Discussion] Mark112887:
Now see I ordered on April 29 also carbon grey and also located in Orlando Florida my order finally went pending early Thursday afternoon and I'm still sitting here Friday evening waiting for it to ship. I'm glad you've got yours coming but we literally have two people located in the same city I ordered before you and not only did your order process faster than mine did but you will be getting your device before I do. I didn't even have any errors with PayPal or credit cards or anything
[HTC 10 Guides, News, & Discussion] FearlessAZ:
I posted on both the HTC and HTC USA Facebook pages as well as sent them messages AND sent both of the pages on Twitter a message. I doubt anything will happen. And I would die of shock if I got more than a generic message.
[HTC 10 Guides, News, & Discussion] kokuryuha:
HTC twitter is awesome at replying... yet to have it lead anywhere though...
[HTC 10 Guides, News, & Discussion] bobbych:
Finally... i received email from htc with tracking and also updated on find my order page, getting mine on Monday. Ordered Carbon Grey April 19 via cc, Pending fulfillment 5/5 around 11:00 am PST. I couldn't sign up for Fedex as its being delivered to work location.
[HTC 10 Guides, News, & Discussion] blueadept1:
Ordered 4/14 in the evening. Pending Fulfillment 5/5 early morning. Vancouver, Canada. Nothing by FedEx yet. Called them and nothing in transit. Hopefully Monday with overnight to West Coast? I'd better not be actually getting the promised 5-8 business days while all other preorders get overnight.
[HTC 10 Guides, News, & Discussion] trantri2712:
Sorry man, I hope you get the email tonight. The thing is I haven't received any email from HTC saying it was shipped.

Also, I agree that HTC is doing bad right now, but there are no reasons why some folks decide to cancel their orders because theirs are shipped after some people. If you want the phone, you get the phone. Don't be mad at HTC, they've produced a great phone but they're still struggling right now financially, meaning they have to use DR. Give them a chance, as they promised that preorders will be shipped this week. So far, they did right.
[HTC 10 Guides, News, & Discussion] failedjedi:
Them struggling is no excuse. This is the reason they are struggling. They have people who want to be customers but they can't deal with it. It's not the waiting that is my issue, it's the deception, the lies, the randomness of delivery. How can a billion dollar company in this business a decade not be able to handle this stuff already?

Justifying it saying they are struggling so put up with it is madness. When the way they run their business is the reason they are failing then they deserve.

I want the product, I love the product, but just out of principle I can't deal with a company that behaves this way.
[HTC 10 Guides, News, & Discussion] patstock11:
Tomorrow is the last day of the week...I preordered the 2nd day possible...this is horrible customer service
[HTC 10 Guides, News, & Discussion] Mark112887:
Speaking of lies, I just got off the phone with a rep from HTC he proceeded to tell me that he has absolutely no information on when my order might ship, that was expected, however what was not expected was he told me that they do not have "waves" he proceeded to tell me quite emphatically that they are shipping orders in the order in which they were placed. When I then confronted him with the information that people have been ordering after me and receiving devices within 2 to 4 days after they place their order he told me that I could not believe everyone on the Internet and that people were probably posting pictures and saying those things just to compete with HTC. When I told him that the previous representative I spoke to said to me that I was within the first wave of shipments he said he would have to open a case to track down why that person said that.

I was so disgusted that I hung up on him. Like what has been said earlier I don't mind waiting but what I can't stand is lack of communication they can't even seem to be straight with us
[HTC 10 Guides, News, & Discussion] NICG:
My order was placed 5/3....if your order didn't ship and you are in the US there is a good chance your order got messed up with the Paypal/Credit card bug. Your order will not go through and need to place a new one like I had to. My original order was 4/14.

---------- Post added at 07:27 PM ---------- Previous post was at 07:25 PM ----------

The coupon code wont work but they will refund you the $100 24 hours after your card is charged.
[HTC 10 Guides, News, & Discussion] failedjedi:
I just got my fedex notification. An hour and a half AFTER I cancelled is when label was created, and 2 hours after is when it is in fedex's hands.
[HTC 10 Guides, News, & Discussion] Phelgar:
Bugs are fine and **** like this happens but IMO you should be trying to identify and contact those customers affected instead of just letting them discover on their own. If I was in their shoes the last group of people I would want to let down would be the day 1 adopters.
[HTC 10 Guides, News, & Discussion] patstock11:
So I just got off the phone with a guy from CS...he told me they are very backed up, they have a lot of orders blah blah blah...I wasn't rude, but I was Stern.. I said "sir I know it's not your fault, I don't mean to be this way, but that's bull****. I ordered on the 2nd day and people who ordered on the 24th are getting theirs. I spent alot of money, that's wrong! If I don't hear anything by the end of the day tomorrow I'm calling back to cancel my order"... He said he was sorry, he understood my frustration and he would make a Note on my order # (whatever that means)...

He said it's basically any day, they are just waiting to fullfil the order. I said " OK"...he said OK anything else I can help you with I said "no but I can tell you I certainly won't be buying the 11".. Goodbye

Here comes the funny part, 15 minutes later I got a text from FedEx for my phone delivery Monday. Call me crazy but I don't think it was a coincidence.
[HTC 10 Guides, News, & Discussion] bobbych:
If you need coupon code use HTC1011 it works, i just confirmed it, but looks like carbon grey is out of stock only silver left
[HTC 10 Guides, News, & Discussion] failedjedi:
It was just a coincidence. This time of day is when they have been shipping the past few days. Which is exactly why I cancelled mine earlier, so there was time before they shipped. But they can't even handle that.

Now I'm torn what to do Monday. I'm half tempted to refuse delivery and just get my money back. The phone will be 499 by the end of summer anyway.
[HTC 10 Guides, News, & Discussion] patstock11:
And by the end of summer the 11 rumors, Nexus and gs8 will be in full swing.
[HTC 10 Guides, News, & Discussion] failedjedi:
Well after this I can already tell you I don't give a crap about the 11.
[HTC 10 Guides, News, & Discussion] patstock11:
Guess it's safe to say demand is way more than they could hope for

---------- Post added at 07:40 PM ---------- Previous post was at 07:39 PM ----------

Can't say I blame u dude. God forbid my phone shows up with a pink screen like some of these other people...
[HTC 10 Guides, News, & Discussion] NICG:
To be honest i dont think they have access to much information. Just your order, invoice, payment option, and if payment was made. This is something that should be addressed. Its like they only have the information that's on the "findmyorder" page. if that dosent have have any new information like tracking status then they prob don't either. My guess is it updates every set # of hours saying people seem to get the emails all at the same time. It should be on the go but I am sure its more of digital rivers bad system then HTC. They just pay them to take care of it. Heck the people that awnser the phone prob dont work for HTC but work in a digital river call center and switch "thanks for calling _____" With what the demand is.
[HTC 10 Guides, News, & Discussion] GearshiftJB:
Honestly. I have the phone. Ready to send it back to HTC on Monday for the issues. They said I could buy another one and still have the discount... But idk if it's worth the hassle. The phone is super slippery naked and I'm not in love with the fingerprint/menu pad (not button)... Idk... Maybe playing with it all weekend will change my mind. Will post back.
[HTC 10 Guides, News, & Discussion] FearlessAZ:
Finally got my status changed to shipped! Sadly, won't be here until Monday. And I can't guarantee someone will be here.
[HTC 10 Guides, News, & Discussion] trantri2712:
You do know that HTC doesn't own DR, right? DR is just their partner. What if HTC told DR to ship in order, but DR couldn't even bother? The bad guy here is DR, not HTC. So don't put your hate on the rep, or HTC.

Again, I do feel you guys, it sucks to be in this situation, but we don't understand how these corporations operate. What we can do now is waiting, give them this weekend to fix this.
[HTC 10 Guides, News, & Discussion] NICG:
Such a shame you caught that bug over the weekend and cant go to work....:)
[HTC 10 Guides, News, & Discussion] Baldilocks:
Just got my shipping notice. Ordered on the 19th (Gray) with Standard Shipping. Looks like it was upgraded to Overnight and scheduled for a Monday delivery. Can't wait. :)
[HTC 10 Guides, News, & Discussion] skypilotofhope:
Similar boat as you. Ordered 15 April; card charged and order moved to 'Pending Fulfillment' on 4 May. Closing in on 48 hrs and know I am not looking at anything Saturday/Sunday.

HTC really isn't doing us Canadians any favours either. No Uh Oh protection, no email indicating a gift is on its way, a phone that, after US exchange, is still $100.00 more in Canada... But still I patiently wait...
[HTC 10 Guides, News, & Discussion] FearlessAZ:
Normally, I would be all over that. But my new employer throws our division a lunch party in like July/August and if we haven't called off on any of our scheduled days, we usually get a few hundred dollars as a bonus.
[HTC 10 Guides, News, & Discussion] fadi669:
Yes, I did signup for FedEx delivery manager yesterday, but got no notification. I was not expecting it to arrive this week coz the status on HTC site is still pending fulfillment..

By the way..the 10 is awesome . I'm loving it..
[HTC 10 Guides, News, & Discussion] NICG:
Have any kids in your family with cool parents? haha well you can always go to fedex after the truck gets back and pick it up there. Usually after 6.
[HTC 10 Guides, News, & Discussion] GottaStayFly:
wait how did you sign up for fedex delivery manager if the site only allows a US address?

I'm still on pending fulfillment and ill probably contact HTC or whatever on Monday if nothing happens. I REALLY hope its not a credit card issue because of the huge charge and the bank is holding it back ugh...
[HTC 10 Guides, News, & Discussion] failedjedi:
My order was cancelled hours ago, shipped within the past half hour, yet still listed as pending fulfillment. So either just wait it out or cancel and reorder.

They are not on top of this at all.
[HTC 10 Guides, News, & Discussion] FearlessAZ:
Lol. My wife will be here but she has a few errands to run. I ordered her flowers for mother's day to gauge when FedEx would be arriving in my neighborhood. If they come Monday the same time as they did today, I definitely won't be home but she might.
[HTC 10 Guides, News, & Discussion] Heisenberg420:
Ok looking for some advice here.

Not something I typically do but got impatient with orders shipping before mine, so I placed a 2nd order on May 4th. Both this one and my first order went into fulfillment simulataneously, yesterday. They both charged my card at the same time as well. So I immediately cancelled the May 4th order, not a request through findmyorder.com, but through chat.

Then I got a FedEx notice today around 2pm. I assumed it was my April order, like any normal individual would. Then a few hours later I get a 3 emails:

- A cancellation request, saying we're sorry but we couldn't stop shipment on your cancelled order. This was the point I realized the FedEx notice I got was for the cancelled order.

- A shipping notice, for the cancelled order

- A refund request, saying to refuse delivery

Then of course, I get a FedEx notice for my April order.

So a warning to those that ordered two devices with the intent to cancel one, unless you cancelled it before it went into fulfillment, it's going to ship.

Now I'm questioning what to do on Monday assuming they arrive at different times (there's two separate tracking numbers and shipped about 3 hours apart), my cancelled order is coming Next Day AM, so it will most likely get here first. Anyone foresee any problems with keeping the first one, and refusing the 2nd one?

Also anyone know if there's restocking fees? I was told on the phone there isn't. Talk about first world problems lol.
[HTC 10 Guides, News, & Discussion] FearlessAZ:
http://store.digitalriver.com/store...ndCancellationsPage&Locale=en_US&SiteID=htcus

Doesn't say anything about restocking fee. But it does say you are responsible for the cost to send it back. I wonder if you can just refuse the package and return to sender? I would definitely send the second one back just to have the extra $600+ back in my account. It can be better spent elsewhere.
[HTC 10 Guides, News, & Discussion] Heisenberg420:
Yeah trying to figure out if they will have a problem with refusing the order I didn't cancel. The cancelled one is coming in the AM, the other by 8pm. With all the waiting I've done I don't think I'll have the heart to refuse the first one lol
[HTC 10 Guides, News, & Discussion] dems86:
For those still waiting and hopefully getting it Monday...

...I haven't been able to put the 10 down, I absolutely LOVE it!!!

It feels so good in hand, and even though I have been using a 6S Plus...and Note 5 before that and Nexus 6 before that...I am really really liking the size of it a lot, I had gotten good at one handed gymnastics on the larger phones but on the 10 it's a breeze.

It looks so good in person, that damn chamfer is epic, lol

It'll be worth the wait everyone so definitely stick it out