yashsingh1/xdaforums huggingface dataset:
[HTC 10 Guides, News, & Discussion] SerArris:
Sounds like a BS excuse to me. How would being logged into paypal while actually using another credit card affect anything? It wouldn't... Sorry.
[HTC 10 Guides, News, & Discussion] Ndaoud360:
I dont seem to have pink on mine.
[HTC 10 Guides, News, & Discussion] SerArris:
Haven't seen anyone post any shipping notices lately. Geez.
[HTC 10 Guides, News, & Discussion] daniel2744:
I just want to say that it took me three days to read this whole thread but I finally made it...

So my order story of the htc 10 unlocked glacial silver

ordered on 4/24 5:53pm after canceling 4/13 order

tried for a week on and off to check order status but could not because i never received my password since i paid with paypal

so around 4pm today i chatted with htc and tried to get my password reset. i asked the rep nicely if she could reset it herself and was on hold while she tried to do it and she did.

so when i was able to log in, i saw my order was at pending fulfillment. sadly i dont know when it got to this point but at least this is great progress and shouldn't be long now
[HTC 10 Guides, News, & Discussion] aRok99:
It took my order a little over a day to get a shipping confirmation after the status change so you should get something soon.
[HTC 10 Guides, News, & Discussion] FearlessAZ:
I would call and talk to the manager's manager's manager or send a message on Twitter. That's BS that they can't fix it. The people that answer the phones have no customer service skills at all. All of them are very quick to get you off the phone and not solve any of the problems.
[HTC 10 Guides, News, & Discussion] markwebb:
If you paid for next day shipping it is based on WHEN it was shipped, not IF or a promised date. So you don't know if yours was shipped yesterday. Did you get a shipping notice? If not, then it doesn't mean anything if it hasn't been processed. If you get a notice say next Monday and you receive it the next day, Tuesday, then you did receive it next day and the next day shipping contract is fulfilled. :)
[HTC 10 Guides, News, & Discussion] daniel2744:
sadly i'm thinking i wont get it to monday at the earliest maybe but its better than nothing and i got stuff planned the next couple days to keep my mind of it like civil war and mothers day stuff but man i got to say reading some of the posts here...I ask this question what was worse ordering this phone or the nexus 4? lol anyone who ordered it would know what im talking about
[HTC 10 Guides, News, & Discussion] ThePhoneGeek:
Sign up at FedEx for delivery manager and it should tell you if it shipped today. You'll see it there long before you see it on the HTC site.
[HTC 10 Guides, News, & Discussion] ImagioX1:
HTC's website shows shipped but I never got an email. Been several hours now.
[HTC 10 Guides, News, & Discussion] dems86:
Unless, of course, you're like me and it's going to non-residential/business address (my box), in which case you just have to wait for the HTC shipping update or for the placate to arrive since others said they never even got an email or status update about shipping and got theirs today :P
[HTC 10 Guides, News, & Discussion] Mark112887:
I've been waiting all afternoon/evening for some sort of notification and I haven't gotten anything from HTC and my order still shows pending fulfillment. I can't sign up for FedEx delivery manager because I keep getting error 1001. When I called FedEx they said that it is not available for all addresses, so I used one of the other methods that someone posted in the thread about calling FedEx and asking them if they see any packages scheduled for delivery at my address, the guy said that he only saw one package and it was 60 pounds scheduled for delivery on Monday so that is definitely not the phone. The last thing I did was call the HTC at 930 right before they closed and I asked them to give me a status update they basically said what I already knew which was my order was listed as pending fulfillment which means that they were waiting for FedEx to pick it up, the guy said that would happen next week. I know last night some people were getting shipping notifications clear until clear until one or 2 AM. So trust me if I get a shipping notification and I'm still awake I will definitely come here and post to let everyone know

I do know that my case is coming tomorrow from Amazon I had to buy a unicorn beetle pro for the HTC 10 because OtterBox actually told me that they had no plans to make any cases for the phone which is surprising to me. So I found the closest thing to an OtterBox that I could find and ended up paying about one third the price
[HTC 10 Guides, News, & Discussion] FearlessAZ:
I would request a refund on shipping. If they are processing them all as overnight, you are not getting what you paid for. If I paid extra to get something sooner and other people are getting the same thing, that's not right. I mean, I'm happy for the people getting their phones earlier but I am upset with the way HTC and their customer service handle things. I had the One X, M7 and the M8 and loved those phones to death. I hate the S6 Active I have now. I just want to hurry up and get the 10, so I can give this phone to my wife.
[HTC 10 Guides, News, & Discussion] ThePhoneGeek:
Well mine went pending around noon pacific on 5/4 and shipped today. If it went pending yesterday during the day the odds are probably good that it shipped today... Not perfect but best you can probably hope for.
[HTC 10 Guides, News, & Discussion] daniel2744:
haven't gotten anything yet and i already had my FedEx delivery manager set up for a few years now. if i do have to wait until monday i get out of work at 11a or 12p and fedex doesn't come by my house until the afternoon so i should be good
[HTC 10 Guides, News, & Discussion] FearlessAZ:
That's surprising to hear from OtterBox. They have always made cases for HTC. I'm disappointed because I have had one on all of my HTC phones. They would be missing out on a good chunk of the market if they went that route. I ordered the Unicorn Beetle Pro as well.
[HTC 10 Guides, News, & Discussion] rsa 329:
Mine shipped today and is set for delivery tomorrow. I haven't heard a word from HTC, Switched to pending fulfillment status this morning. Shipping from Indiana. Didn't use Paypal. And my Verizon variant arrived today. I'm loving the VZW version... Can't wait to for the unlocked version to arrive.
[HTC 10 Guides, News, & Discussion] alfredallen13:
Shipped today

I'm thankful for all the info on this site. Had I not signed up for FedEx I would have no clue my shipment was coming tomorrow. HTC still says pending fulfillment and no email yet FedEx emailed me tracking info. My status changed to pending fulfillment at 8am today and FedEx sent shipping info at 7:30 pm.
[HTC 10 Guides, News, & Discussion] xjreyes:
Mine shipped, Glacier silver, ordered on the 18th.
[HTC 10 Guides, News, & Discussion] Heisenberg420:
What time today did your status change to pending fulfillment?
[HTC 10 Guides, News, & Discussion] tristann616:
Just got a shipping confirmation from FedEx! HTC still says Pending Fulfillment, but FedEx texted me saying my device should be coming tomorrow.

This is great news!!!!
[HTC 10 Guides, News, & Discussion] SerArris:
Sweet! Congratulations!
[HTC 10 Guides, News, & Discussion] rsa 329:
Somewhere between 6am and 10am pst.
[HTC 10 Guides, News, & Discussion] Shanki2k8:
That's awesome! Mine changed around 12PM ET today. I hope I'll receive mine tomorrow too. Cannot setup fedex manager as I am shipping it to my work address.
[HTC 10 Guides, News, & Discussion] Alarand:
You have no idea. The guy kept talking over me every time I said I didn't touch paypal.

Yeah, guy, totally my fault that HTC's ****ty site can't take my money properly. Totally avoided all those warnings about how being logged into paypal on your browser can cause order issues and that I should wipe browser cache before ordering. Really appreciate that despite having been in contact with support since before buying, and then having them confirm my order, I wasn't notified of an issue until today.

/s
[HTC 10 Guides, News, & Discussion] Heisenberg420:
Yeah 1pm here.

I have email alerts for all FedEx updates so I'll keep you posted. I don't have high hopes though :(
[HTC 10 Guides, News, & Discussion] rsa 329:
Everyone that has ordered this phone is going to dig it! The build quality is fantastic, screen is great, camera is awesome! All I can say is have patience, your phones will arrive soon! And hopefully, you dig it as much as I do.

Now, all we need is soff on the vzw version and this phone will be perfect.
[HTC 10 Guides, News, & Discussion] dems86:
Hot damn, JUST got a shipping email from HTC...it's gonna be here tomorrow!!!

Ahhhh, after hopes being dashed the last 50 times I checked the email notification, the creamy ecstasy of seeing "HTC" in the email heading!!!
[HTC 10 Guides, News, & Discussion] Shanki2k8:
Awesome!! When did your status change to pending fulfillment?
[HTC 10 Guides, News, & Discussion] dems86:
Yesterday afternoon
[HTC 10 Guides, News, & Discussion] NICG:
same thing here, our fedex drop is at 9-10am I have access to our fedex account but it only will show stuff that is shipped/3rd party shipped with our account number. I am hoping so...
[HTC 10 Guides, News, & Discussion] FearlessAZ:
They pretty much said the same stuff to me except for the browser part. I asked why it doesn't send a notice of error or anything and they said it's not a system generated message. It should be! I feel bad for the people that don't have xda to compare stuff to or know of issues when they come up. If I wasn't checking this thread all the time, I would never have known to call HTC to check my order. I wish I would have done it sooner.
[HTC 10 Guides, News, & Discussion] Alarand:
Lol email support even confirmed my order after I placed it and even gave me that weird 'week 4 may' shipping estimate after I asked when it would ship.

After several follow up questions, going back and forth they responded today to a question about included headphones saying 'sorry there's a problem with your 10 order, please reorder, you'll keep your place in queue.' I then called and got all those excuses about paypal and browser problems along with being told that in fact I wouldn't keep my place in the line...

That 4th week of May estimate is feeling more accurate now...
[HTC 10 Guides, News, & Discussion] chrisfales:
Was losing hope on shipping email tonight, but it's on the way for tomorrow. Glad to be back with HTC. Hope all who are waiting get it asap. Hang in there.
[HTC 10 Guides, News, & Discussion] 09Ram:
Wow. After reading the past few pages here I believe that there may be some hope that my glacial silver might still ship.

My order status has been pending fulfillment since yesterday afternoon. It's been well over 24 hours now and still no shipping info from anywhere. I started thinking that my order may have been cancelled like many others I've seen here. They've really messed up this pre-order launch big time!

Has anyone had or seen a cancellation after an order has gone into pending fulfillment?
[HTC 10 Guides, News, & Discussion] AlexTheGreat07:
Ordered 4/15

I hope to receive my shipping e-mail tonight, to have a goodnight sleep!
[HTC 10 Guides, News, & Discussion] Heisenberg420:
Time your status updated to fulfilling?
[HTC 10 Guides, News, & Discussion] 09Ram:
Holy cow! Seconds after posting my story above I received my shipping confirmation from HTC!! Hahaha what a relief!

Good luck to everyone else waiting. I got my shipping confirmation just before midnight eastern time. :good:
[HTC 10 Guides, News, & Discussion] chrisfales:
Went fulfilling yesterday morning. Worst 36hrs ever!
[HTC 10 Guides, News, & Discussion] AlexTheGreat07:
Guess I will have a good sleep tonight. Just got shipment confirmation 4/15 glacial silver order!
[HTC 10 Guides, News, & Discussion] h8rift:
Call #1:

Phillip

4/12 @ 6:54pm

No ETA - Can't change shipping method

Call #2:

Lianna

Express Checkout - Cancelled

Call #3:

Phillip

* Sees it cancelled need to have bank authorize payment.

* told him PayPal already verified.

* Looking at it again..

* says i need to wait 24 hours?

* checking on it again...

Call #4: David

New order

Old order will cancel itself.

* Ordered new order 5/4 @ 11:47am.

* Payment immediate.

* 5/5 @ ~11am Pending Fulfillment

Waiting for FedEx/HTC to update. As you can see it's been a crazy situation, but theoretically it's still well within HTC's "early May" window so I am really not complaining.
[HTC 10 Guides, News, & Discussion] tweeti:
I ordered yesterday and it seems my order is pending fulfillment already
[HTC 10 Guides, News, & Discussion] sroberts40:
Pre-ordered on apr.14th and i just got the email 10:00pm central everybody who ordered around then should start seeing a shipping notification i ordered the carbon grey
[HTC 10 Guides, News, & Discussion] Haz04:
Anyone from Canada or Australia shipped yet? Fed Ex is US but who is doing international orders?

Sent from my HTC One M8
[HTC 10 Guides, News, & Discussion] SerArris:
About to give up for the night. Was hoping since I went pending around 1pm that I'd get shipping tonight. Guess not. Too bad I can't do the delivery manager thing. Argh. Stupid system!!! Really was hoping to get it by Friday but it doesn't look good. Congrats to everyone who is getting theirs tomorrow. Or today rather...
[HTC 10 Guides, News, & Discussion] 52vincent:
Well I'll be darn, I got my tracking information and I get my new toy on Saturday ( tomorrow). Unfortunately I am out of town until Monday night and won't get to play with it until then........PATIENCE IS A VIRTUE, I guess
[HTC 10 Guides, News, & Discussion] Diumlol:
Did you just get it now? It's almost 10 PM Pacific time and I thought they were probably done for the day (FedEx that is).
[HTC 10 Guides, News, & Discussion] mattyboy247:
I got my shipping notification about 20 mins ago. I should have mine tomorrow by 430PM (in Alaska).
[HTC 10 Guides, News, & Discussion] S1CAR1US:
"The Digital River Curse Strikes Again!" A tale of despair and denial...

This is just my luck... Thought some of you might enjoy the irony of this story...

Being that I have been going stir crazy waiting for this phone, :( another device that I have been saving up for is the Nvidia Shield K1 Tablet... I have been looking at this device for a few months now and every time I have looked it has been available from multiple locations, always has been in stock. About 3 days ago, after checking again and still receiving no status update on my HTC 10, I decided to move some finances around and go ahead and place my order for the Shield Tablet, thinking hey, if my phone doesn't ship for another couple of weeks, at least I can get my new tablet, mind you I haven't had a new tablet since my first tablet which was 2012, so ya. exciting stuff. :good: I go to Nvidia's website to place the order, "Out Of Stock" "Expected Availability May 5th". Great. Check Amazon, New Egg, and the other retailers listed, all have a mid to end of May expectancy. Great, so Nvidia.com is my best shot. Do some looking around, come to find out, :( all of Nvidia.com's orders are handled by, you guessed it, Digital River.... wonderful! :highfive: So anyways May 5th I thought, :rolleyes: thats only a couple days away, no big deal. :laugh:

Fast forward to today, May 5th, cool I can now place my order.... five hundred and thirty-seven F5 keystrokes later, around 5:30 P.M. PST, The website is updated! Awesome! :good: Now showing "In Stock" and the "Add to Cart" button is active. :victory: Maybe I under estimated Digital River, right...? WRONG!! Add the item to the cart, *Check* proceed to checkout, *Check* input credit card info, *Check* SUBMIT..... Fingers crossed....! :fingers-crossed: "Were sorry but Shield Tablet K1 is currently out of stock. Please return to the shopping cart and remove the product to complete your order. We apologize for any inconvenience." F**@!! :mad: "Remove the item from the cart and THAN I can proceed?? I have only the one item in my cart!!!", I yelled at the taunting monitor.

Now a call to customer service and the whole process over again and what do I get? A waste of time and nothing to show.... The answer from Digital River rep? :confused: Well... :silly: keep trying to submit the order on the website because it should be working.... :rolleyes:
[HTC 10 Guides, News, & Discussion] SerArris:
When did you order and when did you get "pending fulfillment"?
[HTC 10 Guides, News, & Discussion] mattyboy247:
I ordered a Carbon Gray on the 14th and got pending fulfillment about 24 hours ago... almost exactly. Tracking information said that it got picked up by FedEx at 1010PM EST in Indiana.
[HTC 10 Guides, News, & Discussion] SerArris:
Awesome. Glad you're getting it!
[HTC 10 Guides, News, & Discussion] FearlessAZ:
Anyone that got switched to pending today, receive a shipping notification tonight?
[HTC 10 Guides, News, & Discussion] GearshiftJB:
Htc website updated with tracking information before I got an email, heck yes. Can't wait for tomorrow!
[HTC 10 Guides, News, & Discussion] SerArris:
Not me... :crying::crying::crying:

---------- Post added at 01:13 AM ---------- Previous post was at 01:09 AM ----------

Congrats! I'll see where I am when I get up in the morning and make a decision then.

To everyone who got theirs congratulations!
[HTC 10 Guides, News, & Discussion] george241312:
Mine has updated to shipped status. 4/14 order glacier. Pending fulfillment was on 5/4 10pm.
[HTC 10 Guides, News, & Discussion] 09Ram:
Tracked mine, scheduled for Friday delivery. It was pending fulfillment for 2 days up-to 1 1/2 hrs ago. So, once it move it moves fast!
[HTC 10 Guides, News, & Discussion] anandlal:
I was switched to pending this morning and shipped today. I was checking the order status all day and it was on pending. I got an email from HTC 1hr ago (10.30 PM MST ) saying it was shipped.

Checked the FedEx tracking and saw that it was picked up at 7pm EST.

I ordered silver on May 1st with 2 day shipping but it's being shipped standard overnight instead.
[HTC 10 Guides, News, & Discussion] Heisenberg420:
No shipping notification from FedEx for me :( got pending fulfillment today at 1pm. Looks like I landed RIGHT SMACK on the line for Monday delivery.

Gonna be a long ass weekend.
[HTC 10 Guides, News, & Discussion] frankcck:
I got pending at 7 am PDT, still no shipping notification.
[HTC 10 Guides, News, & Discussion] Heisenberg420:
Who knows maybe they will ship out early and arrive by end of the day. That's a stretch for me in phili though :/
[HTC 10 Guides, News, & Discussion] Bennksy:
Switched to pending fulfillment today in the afternoon still no tracking number on htc site. looks like i will have to wait for monday.
[HTC 10 Guides, News, & Discussion] Mark112887:
I'm pretty sure that I'm not going to get anything this weekend I got switched to pending this afternoon around 11 AM or 12 and I haven't gotten any shipping notification just called FedEx about 20 minutes ago at 1:40 AM Eastern time and they still don't see any packages coming my way that could be the phone so I'm not expecting anything tomorrow maybe next week
[HTC 10 Guides, News, & Discussion] lukair1983:
Ordered through a friend of mine on 04/13. Glacier Silver, unlocked. Paid with Paypal (with credit card) as a guest. He received the tracking number and on friday he should receive it. Woo hoo!
[HTC 10 Guides, News, & Discussion] aRok99:
Just curious, did you see anything in the late hours?
[HTC 10 Guides, News, & Discussion] btort1:
For anyone that got the unlocked US version, can you tell me the model number on about phone? I'm tryna buy one on craigslist and just wanna make sure I don't buy the wrong one (international version or something)
[HTC 10 Guides, News, & Discussion] Heisenberg420:
Careful there, it's been out for a day or two. Unless they're selling it for a huge mark up trying to profit on a resale it's probably either a VZW, international, or just plain scam.
[HTC 10 Guides, News, & Discussion] SC Flashhh:
Ordered Carbon Grey on 4/13, status changed to pending shipment 5/4 midday, was silent until 10:51 PM 5/5 when I got a shipment confirmation from HTC. I ordered the 3-8 day shipping and I got FedEx overnight.

Seems like it takes about 24 hours after it changes to pending shipment before it will ship out. Also, does not seem like they are handling pre-orders based on FIFO (First in First Out) Completely random and all luck based.
[HTC 10 Guides, News, & Discussion] JEANRIVERA:
ok i just got shipping notification for my other 2 orders, both coming tomorrow, silver placed on 4/14 and another silver on 4/16, got the carbon gray ordered on 4/12, yesterday
[HTC 10 Guides, News, & Discussion] Mark112887:
I'm still pending is that odd
[HTC 10 Guides, News, & Discussion] k0zzu:
Still nothing. Pre-ordered on the 13th when it came available on my local carrier (Elisa). Feel left out when the rest of Scandinavia has been receiving devices.

Just looked I got the One M8 3.4.2013 with similar pre-order from the same carrier. I reside in Finland.
[HTC 10 Guides, News, & Discussion] airfire257:
Finally arriving!!

Preordered carbon grey on April 12 and got a text around saying that a package from fedex is being delivered on may 6th by 8pm. But it wasn't until 3 hours later that htc sent me an email saying it was shipped. I hope it gets here before I go to work in the afternoon cuz then I wont be able to pick it up until Saturday because of the signature requirement...

I know some of you guys are frustrated but maybe just give it until Monday, if its not delivered by then, maybe htc will be nice and give you a refund on shipping :fingers-crossed:. Maybe im just being too optimistic :silly:
[HTC 10 Guides, News, & Discussion] Alarand:
If they **** up my new order I'm just getting an unlocked S7.

Never before have I had such difficulty trying to get a company to take my money. Attempting to be on top of things by talking to support every step of the way and I still got screwed out of discount and preorder queue.

At least from the sounds of things the phone is far higher quality than their support staff ;). Oh well. I better get back to waiting impatiently.
[HTC 10 Guides, News, & Discussion] haZethew0rld:
Anyone else order through PayPal and can't get any info on your order status? I know I ordered very late (On the 30th) but still I should at least be able to know that my order is being processed or something.
[HTC 10 Guides, News, & Discussion] SerArris:
Still no change for me. Pending fulfillment. Unless something miraculous happen, it looks like it isn't coming today. Seems like everyone is getting overnight shipping which is awesome but I paid for Next Business Day AM for a reason since nobody will be at my home to sign for it in the afternoon except for my dog (and he doesn't like the fedex guy AT ALL). Since they don't seem to be shipping how people paid, and the fedex depot is an hour away, in a direction I very rarely go (work is the opposite direction), it looks like I'll probably give up barring some notification of morning delivery. Looks like they have an hour to an hour and a half to load it onto a truck for delivery. If not, I'll be contacting Digital River and cancelling. Sucks but with signature required, not looking like I have a choice. Have fun guys!
[HTC 10 Guides, News, & Discussion] techgeez:
I totally agree with you. The company just doesn't seem care about customer service. Not just hardware, both customer service and marketing play important roles to be successful as a company. I ordered on 4/12, paid next day delivery and live in Chicago where is nearby the shipping center. I still don't have the device. I can't receive the phone now, since I am going travel aboard for the next weeks. I just felt like being cheated with that next day service charge.
[HTC 10 Guides, News, & Discussion] SerArris:
Ouch. You ordered before me and still aren't getting it by today? I'm sorry. Heck I saw someone is getting theirs today and ordered on May 3rd. Good for them but BS for us.