yashsingh1/xdaforums huggingface dataset:
[HTC 10 Guides, News, & Discussion] datafoo:
Not to mention it's a bit more work than people realize.

The container lands from overseas, sit's for customs and then get's cleared to it's destination.

They have to print out labels, put packaging together and then begin queuing orders.

It's a first in, first out queue. As long as no payment or logistics issues they're fulfilling orders based upon order number.

It looks like from rough stock qty's everyone is covered for their order. Unless it just takes more time to prep units for shipping, there won't be other delays until units run out.

How many they can do per day initially - unknown.

How fast will units be sent out - as fast as possible, based upon packaged, ready to go units. They don't work 24 hours a day and neither would you or I.
[HTC 10 Guides, News, & Discussion] S1CAR1US:
what is the latest date ordered and received some type of confirmation your order is being processed? Email, updated status on HTC.com, etc., Please note where you ordered, date, what color, what country, and when & what has changed....
[HTC 10 Guides, News, & Discussion] ulff:
I don't think they are fulfilling orders based upon order number. I placed the order on Apr 12, received pending fulfillment notification yesterday and still waiting for the order to be shipped.
[HTC 10 Guides, News, & Discussion] danengland:
Order for unlocked silver from htc.com on 4/27 just went "pending fulfillment" and credit card was just charged.
[HTC 10 Guides, News, & Discussion] JEANRIVERA:
Apparently a May 3rd order got a tracking number... I am so mad I ordered 3 one on launch date other on 14 and the last one on the 16 so far only the 12 has a tracking number
[HTC 10 Guides, News, & Discussion] AvenidaDelGato:
Glacier Silver ordered on 4/22 finally charged to credit card and status updated to pending fulfillment. Haven't received a shipment confirmation email from HTC yet.
[HTC 10 Guides, News, & Discussion] SerArris:
I keep seeing these notices about shipping and I'm still hoping that my order gets fulfilled and shipped tonight. Seems like all of these orders are shipping from Indiana. So close to me since I'm in *ichigan...
[HTC 10 Guides, News, & Discussion] Mark112887:
I'm in Orlando FL I ordered carbon grey I'm still sitting in a boxed shipment I haven't even gotten pending fulfillment yet
[HTC 10 Guides, News, & Discussion] Heisenberg420:
I ordered on the 25th, nothing yet, I've been trying to keep track of orders placed after mine being fulfilled, so far I've seen 3 or 4. A guy just posted his APR 27th order is being fulfilled.
[HTC 10 Guides, News, & Discussion] datafoo:
Ordered Glacial Silver on 4/12.

Shipped, in route for delivery tomorrow.

The HTC email didn't come in until several hours after it was shipped today according to FedEX.
[HTC 10 Guides, News, & Discussion] methodz:
I was pretty hard on HTC for little reason and I still think they handled this situation pretty crappy. On the first of the month they could easily have said we will begin shipping on the 4th and there would be no hostility haha. That being said my carbon grey that I ordered on the 12th is being overnighter to me right now and I only chose standard shipping. Funny thing is I won't even be here to receive it!
[HTC 10 Guides, News, & Discussion] aRok99:
Hmm, all these shipping notifications. I ordered mine 4/12 late in the day 8:24 pm pst, still awaiting shipping notification. But that could be because my CC blocked the charge which I corrected within minutes of getting a notification from HTC that the authorization failed. So its currently in fulfilment status....hopefully this doesn't put me in the back of the line.
[HTC 10 Guides, News, & Discussion] SerArris:
I figure if mine doesn't post in the next hour or so, I won't be getting it by tomorrow. If I don't see a status change by Thursday night, I'll probably just cancel my orders. Kinda irritated at the whole process and their inability to obviously serve people in a first come first serve basis. Seems to be quite a few day one people or close to it that haven't heard anything. Then there are people way after me who have had their phones ship out tonight. If a company can't handle their business better than that, I'm not sure I want to be investing in it. Good luck to everyone. Time for bed. Hopefully I wake up to a nice surprise. It'd be like Christmas morning!
[HTC 10 Guides, News, & Discussion] GearshiftJB:
I just got home from work. & guess what? my hope is restored! My order has changed to fufillment, and my cc has been charged. I don't have Fedex manager, but I can only assume the shipping email from HTC is on its way shortly after. I expect to get it by Friday! AM shipping! :) silver, from htc.com 4/12

the thing is.. I also ordered another silver from htc.com yesterday 5/4 and got a credit card denial for that one, because I wanted to see which of the two would be first... so for all those still waiting, double check with HTC, call your cc people, and then stay patient! If my yesterday order could get charged and updated, i'm sure yours is on the way shortly!
[HTC 10 Guides, News, & Discussion] Heisenberg420:
If anyone missed this

[MENTION=2463754]HTCUSA[/MENTION] "Most preorders should be out within a week from now"

https://twitter.com/HTCUSA/status/728002517452394496
[HTC 10 Guides, News, & Discussion] jamesjjj:
we are all 6yr old before Christmas
[HTC 10 Guides, News, & Discussion] Mark112887:
I dont get why I haven't seen any movement at all
[HTC 10 Guides, News, & Discussion] MNoisy:
I am well aware of the logistics involved with international manufacturing, sales, and fulfillment. I deal with it every single day. :laugh:

The lack of information, as well as the abundance of inaccurate information from HTC support, caused quite the ruckus here. I don't think it was anyone's lack of knowledge that caused it! Give everyone more credit than that!

Many fulfillment centers are indeed 24 hours a day. Brightpoint (Ingram Micro for sure) probably has a 24-hour fulfillment center as well, so we are in luck!

They are NOT shipping first in first out and not shipping based on order number. This is what caused so many people to be concerned for their purchase. The explanation I thought might be possible, is that the initial batch of shipments was sent to fulfillment as a group and packaged in alphabetical order from their shipping lists.

The other possibility is that they just processed the first batch for each color in completely random order.

Simply put, the only way this is considered first-in-first-out processing is if you label it first-batch-in-by-color first-batch-out-by-color processing.

At least they are getting shipped. That's the last thing I will have to say about this! :cool:
[HTC 10 Guides, News, & Discussion] blueadept1:
Another Canada Carbon Grey here in Pending Fulfillment. Our shipping speed is 5-8 days, so hopefully I get it before the end of next week. Ordered on the evening of the 14th.
[HTC 10 Guides, News, & Discussion] datafoo:
I was corroborating some of what you were saying. Not disputing it. Give me more credit than that ;)

Brightpoint did not in the past when I dealt with them. Normal business hours Mon-Thursday based upon region.

I understand the confusion, there is not enough data to speculate what may, or may not, be happening. As you mentioned your history with logistics, you certainly understand how they should be doing it.
[HTC 10 Guides, News, & Discussion] MNoisy:
Thank you. Finally, we can agree! :highfive:

I am sure every single one of us has an idea of how it could have been done better. Our ideas aside, the whole solution to this is better information from HTC.

On a side note, my "better idea" would have started with HTC shipping us the 10 a few months ago! If only dreams were possible!
[HTC 10 Guides, News, & Discussion] seanyuan62:
Ordered on launch the and got my shipping notification but was not upgraded to next day shipping like a lot of you. Expected delivery date 5/10 am I the only one who with a later delivery date like this???? Anyone?
[HTC 10 Guides, News, & Discussion] Heisenberg420:
We can rule out alphabetical; a few people have placed multiple orders on different dates and have only the earliest being fulfilled. Unless they have a strict rule in their alphabetical scheme limiting one per day per customer lol.
[HTC 10 Guides, News, & Discussion] MNoisy:
Since we don't know what constitutes the size or order of "shipping batches", it'll be very difficult to determine much of anything.

Mine is arriving today but if the future holds problems for others, I can always try to reach out to some old friends at IM. We partnered with them for about 7 years in the Chicago area but I have no idea if they would still be around or even able to help.

With thousands and thousands of orders, there will always be some kinks. Hopefully HTC minimizes that for us!
[HTC 10 Guides, News, & Discussion] Heisenberg420:
Watching this thread most of today it seems everything seems to happen in waves, you'll see 15 people who ordered the same color say 'my status updated' within like 20 minutes. Same with shipping confirmations.

So clearly they are organized by color somewhere along the line.

Anyway it would be easier to enter the matrix, than figure this sh** out from our standpoint. For the sake of their reputation when this is over with I hope they release a few words about this launch.
[HTC 10 Guides, News, & Discussion] jbstutes:
got my shipping conformation 5/4/16 set to arrive 5/5/16 ordered 4/12/16 here in independence mo.
[HTC 10 Guides, News, & Discussion] MNoisy:
Agreed! It definitely went by color like discussed previously in the thread.

It would be interesting to hear how they organized it at some point down the line. My best guess is the initial delay (maybe i should say delay in communication to customers) was due to software updates getting done as a result of reviews and tester feedback. After that, the left hand (HTC) and right hand (Brightspot) weren't as organized as they should have been to kick off shipments.

HTC said early May and they hit it. I guess there is not too much to ***** at for those of us who are getting them shortly!

---------- Post added at 08:51 AM ---------- Previous post was at 08:49 AM ----------

Hhahahha. I AGREE
[HTC 10 Guides, News, & Discussion] Mark112887:
I've been checking all night long and I still don't have any movement at all in my order status not even pending fulfillment I know I ordered late on April 29 but I was expecting at least something by now
[HTC 10 Guides, News, & Discussion] aRok99:
I ordered a carbon grey late in the day April 12 and I finally had my order status changed this morning to fulfilment, still not shipped. Based on the response on this forum there's no rhyme or reason how these orders are being processed. Hang in there.
[HTC 10 Guides, News, & Discussion] kvsh88:
I ordered mine on 19th, I am nagging HTC CSR everyday but its of no use. They just dont know anything. And to make matters worse, My Htc One M7 took its final breath today. Some Moron Dropped it in the pool while fooling around. I really loved that phone since I had it for 3 years. Thats really a long time so made a bond with it. Really hope we get some update before the end of the week.
[HTC 10 Guides, News, & Discussion] Mark112887:
That's how I feel as long as I see some kind of update before the weekend I'll be feeling a lot better about the whole situation I just don't want to be going into Saturday still looking at boxed shipment under my order status I had a similar situation happen with my M7 by the way I had it in the bathroom I was doing something one evening and someone knocked it into the toilet made me really upset I ended up getting the M8 then when the M9 came out I bought it because I couldn't stand how bad the camera was in the M8
[HTC 10 Guides, News, & Discussion] markwebb:
Ugh: ordered carbon grey on 4/13 using PayPal credit option and here is HTC response:

I took a look at your order and confirmed that the reason why you do not see the unique password is because you placed the order as a guest user on the website. Nevertheless, your order was submitted successfully and is still in process, no worries! You will receive a notification to your email address once the order has been shipped out.
[HTC 10 Guides, News, & Discussion] 5m4r7ph0n36uru:
Finally got my status updated by my carrier yesterday evening from pre-ordered to processing. So guess - as it is a holiday in germany today - that I'll have my 10 by saturday :)
[HTC 10 Guides, News, & Discussion] JEANRIVERA:
guys please stop referring the status as "Boxed Shipment" that just means the item is in a box which is obvious that is not a status of your order is just how is packed the item in this case the Smartphone, in other words if it was a bag instead of a box it will say bagged shipment that is just confusing for noobz around here and believe me there are many around as a matter of fact we all were noobz once here
[HTC 10 Guides, News, & Discussion] kvsh88:
I had to buy a $60 phone for the timebeing because I dont have a phone on me. Amazon is pretty good though same day delivery for the BLU ...something phone. It just needs to do the job till I get my hands on the new phone. Ill probably return it as soon I get the 10.
[HTC 10 Guides, News, & Discussion] Sc6oTch:
Anyone have received the 10 in Eu? i've placed the order on 4/12 from htc.shop.eu but still box shipment.
[HTC 10 Guides, News, & Discussion] andybg40:
I think that the EU is where HTC are struggling the most, especially in the UK. From what I hear, HTC Europe is in a mess, with mass redundancies and resignations under way, same for UK too.

It's a real catch 22 for HTC right now. They've come up with their best handset for years, which is arguably market leading, and don't have the ability to get it to the consumer on time due to the financial woes they've incurred with the M9. I sincerely hope that orders start to ship soon in the UK, as people will cancel and it will be a disaster for HTC commercially.
[HTC 10 Guides, News, & Discussion] cheecks:
Checked this morning and status changed to pending fulfillment and money withdrawn.

No email with shipping information, but I haven't signed up for FedEx delivery manager.

Ordered Glacier Silver on April 17th. Shipping to Canada.
[HTC 10 Guides, News, & Discussion] dottat:
Still not a single Verizon phone shipped via HTC.com and yet today I could walk into a Verizon store and buy one in person.

HTC fails their customers yet again. Not really a pre-order once it's available retail and they still haven't shipped one.
[HTC 10 Guides, News, & Discussion] tbalden:
Checking this tropical one and is quite strange.

How can they have UMTS (USA) unit with 64GB RAM?

"New HTC 10 One M10 Quad-Core 5.2'' 12MP 4G (FACTORY UNLOCKED) 64GB Phone"

The GSM/UMTS / LTE bands fit partially US, but it's rather Europe/Asia frequencies if you check carefully!!

"NETWORK

Technology

GSM / CDMA / HSPA / LTE

2G bands

GSM 850 / 900 / 1800 / 1900

3G bands

HSDPA 850 / 900 / 1900 / 2100

4G bands

BUT THESE IN THEIR DESCRIPTION FIT THE EUROPEAN:

LTE band 1(2100), 3(1800), 5(850), 7(2600), 8(900), 20(800), 28(700), 38(2600), 40(2300), 41(2500)"

the Eu/Asia (PDADB data) version has:

GSM850, GSM900, GSM1800, GSM1900, UMTS850 (B5), UMTS900 (B8), UMTS1900 (B2), UMTS2100 (B1), LTE2100 (B1), LTE850 (B5), LTE1800 (B3), LTE2600 (B7), LTE900 (B8), LTE800 (B20), TD-LTE2600 (B38), TD-LTE2500 (B41), TD-LTE2300 (B40), LTE700 (B28), LTE1500 (B32)

North America (PDADB) has no B41 (TD-LTE2500)

GSM850, GSM900, GSM1800, GSM1900, CDMA800 (BC0), CDMA1900 (BC1/BC14), UMTS850 (B5), UMTS900 (B8), UMTS1700/2100 (B4), UMTS1900 (B2), UMTS2100 (B1), LTE2100 (B1), LTE700 (B17), LTE700 (B29), LTE850 (B5), LTE700 (B13), LTE1700/2100 (B4), LTE1800 (B3), LTE2600 (B7), LTE1900 (B2), LTE800 (B20), LTE700 (B12), LTE700 (B28), LTE2300 (B30)

So it must be taiwanese units. And so it cannot be Silver/Black... Also 64GB USA units are not manufactured.

quite cheesy and confusing!

So be careful, if you think you ordered a Silver/Black 64GB, you might have a surprise Taiwanese silver/white 64gb from them probably :)
[HTC 10 Guides, News, & Discussion] tbalden:
You mean, pre-ordered? http://www.mediamarkt.de/webapp/wcs...annel=mmdede&searchParams=&path=&query=htc+10

It's in pre-order state yet there as well
[HTC 10 Guides, News, & Discussion] MaximN97:
I got it from mediamarkt. ?
[HTC 10 Guides, News, & Discussion] tbalden:
You're lucky! :) Good sign then, that the stocks are piling up.
[HTC 10 Guides, News, & Discussion] berat7675:
Online or in a store? When in a store, which city?
[HTC 10 Guides, News, & Discussion] MaximN97:
In a store. ?

---------- Post added at 10:46 PM ---------- Previous post was at 10:44 PM ----------

2 days the 10 was available. Now sold out.
[HTC 10 Guides, News, & Discussion] ghosttown242:
OMG that's fast
[HTC 10 Guides, News, & Discussion] mahdibassam:
Not really though. When Apple releases the new iPhone every year, if you fail to place your order in the first couple minutes, then you will have a couple weeks delay. Of course htc doesn't get the same number of orders as Apple but nevertheless.

---------- Post added at 01:35 AM ---------- Previous post was at 01:34 AM ----------

I ordered a silver one from them. I'm in New Zealand so it will work just fine with 4G here :)
[HTC 10 Guides, News, & Discussion] sodina:
have you gotten a shipping confirmation or has your card has been charged yet?
[HTC 10 Guides, News, & Discussion] mahdibassam:
I ordered a 32gb silver with them. Before ordering I messaged them and made sure the silver one is the black front. And they confirmed. They ship from Taiwan and Taiwan is where HTC is based. I wouldn't be surprised if they get all colors there.

---------- Post added at 01:40 AM ---------- Previous post was at 01:39 AM ----------

I paid with PayPal on eBay so your card gets charger straight away. They will ship probably tomorrow because it's the weekend now. They use. 2day FedEx. I will update here once it's shipped. I confirmed with them that its in stock and gets shipped asap.
[HTC 10 Guides, News, & Discussion] mahdibassam:
What sucks right now is that there is really no accessories available for the phone, only thing I have ordered is a Tempered glass from eBay. Il have to use the phone naked when it arrives in a couple days which i hate doing.
[HTC 10 Guides, News, & Discussion] joshuadjohnson22:
I got a cheap case off amazon and it has been here for about a week. If you are scared about it just pick up a cheap one. With uh oh protection I'm not too worried as I've never broken a phone screen.
[HTC 10 Guides, News, & Discussion] tbalden:
For the 32gb silver black, that sounds plausible if they have the US stock somehow leaked before release. If they don't, and it's European/Asian radio unit stock (Taiwanese release was early, so that's possible, retailers sell tw units around the world now) you might be in for a surprise with the color.

The 64gb silver black would be the biggest surprise of all, as nowhere it was announced yet.

Let us know what you get: US sku unit, or Taiwanese sku.

If it's the latter Asia/Europe compatible Taiwanese stock and silver black, that is something very surprising and new.

If the former, USA sku, then they leaked us units before release. And their frequency description on eBay is inaccurate then.

Keep us updated. Hope you get the right one on time.
[HTC 10 Guides, News, & Discussion] S1CAR1US:
AVAILABLE!!??

Has anyone noticed the change in the HTC US website? For me the HTC 10 has changed from "pre-order" to "BUY NOW"!!! This looks very promising, however I came here thinking that I would get some sort of confirmation and I don't see any conversation about it. I have refrained from checking every 20 mins and haven't looked for the past 2 days, was I just lucky in timing stumbling upon this at 2:30 am and being the first here to see it?

Also for some input on some topics I have been seeing:

1. I also was not able to check my order status using the email or order #. I ordered using previously established HTC account. I called cust. serv. and they sent me an email to change password. Changed it and then was able to see my order right away.

2. I did receive the promo code and got free shipping. Ordered on I believe the 20th.

3. I did receive the order confirmation, and the invoice emails(2 separate emails) within 5 minutes of ordering.

4. I also ordered the ice view case in black or gray or whatever they are calling it, in the same order. At that time it showed as available, last i checked it said sold out.

5. When I ordered, I clicked the button that said "pre order", as stated above, that has changed to buy now leading one to believe that they are in stock ready to ship.

6. I ordered the carbon grey edition, USA

Hope everyone gets their devices soon! Should be the best one yet since the 7!

View attachment 3728927

View attachment 3728928
[HTC 10 Guides, News, & Discussion] beno619:
Irish site also now showing up as in stock, looks like next week is the week [emoji3]
[HTC 10 Guides, News, & Discussion] tbalden:
Here it's still pre-order http://www.htc.com/us/go/buy-htc-10/ but yeah, hopefully next week
[HTC 10 Guides, News, & Discussion] 10rdan:
UK site still saying "pre-order".
[HTC 10 Guides, News, & Discussion] Stephen:
Nope, just checked. UK site now showing in stock too :D
[HTC 10 Guides, News, & Discussion] mosincredible:
I wasn't upgraded to overnight shipping. I have a delivery date of 5/6 to Texas. Which I don't mind because it's a Friday. I'm too busy thinking about work during the week.
[HTC 10 Guides, News, & Discussion] Sc6oTch:
Htc on 4/12 says that 10 will be avaidable on early May, WE decided to preorder nearly one month before so as today 5/5 we can't rant against htc, be patient c'mon with all the truble htc it's experiencing it's a miracle they build a great 10.
[HTC 10 Guides, News, & Discussion] dottat:
All that means is they got an interest free loan from the PayPal users and everyone loses almost a month on warranty.
[HTC 10 Guides, News, & Discussion] btonetbone:
Well, crap. I woke up this morning to find an email at 1am from HTC saying my credit card failed, followed immediately by a fraud alert from Chase saying that a suspicious company tried to charge $646.92 to my card. So I just told Chase it was legit and asked HTC to reprocess my order. It went through immediately, but hopefully I'm not far back in the queue now. After reprocessing, my status with HTC went immediately to Pending Fulfillment. This is for a Verizon-branded phone directly from HTC.
[HTC 10 Guides, News, & Discussion] patstock11:
Can't say your wrong
[HTC 10 Guides, News, & Discussion] dottat:
Yours would be the first vzw branded one I've heard of. Shame since today you can get them at the local stores.
[HTC 10 Guides, News, & Discussion] aknotts415:
Cant say I'm surprised over any of this. As it does suck, the people that preordered the HTC 10 on the 12th deserve it first. Theres probly some kind of deal in place with verizon that the verizon.com orders go out before any htc.com orders, but it does suck. Im sure it wont be too long! Just remember the Uh Oh Protection you get from HTC.com is worth around $150 id imagine if you do need to make a screen repair or any repair really. Hopefully everyones goes out soon! :highfive: I think today we will start seeing alot of later orders. You have to think most people getting a HTC 10 ordered on the 12th and 13th and Most of those orders have shipped so the rest should be us later people :cowboy:
[HTC 10 Guides, News, & Discussion] dottat:
I disagree. They aren't the same phone. The only difference is we couldn't order it any earlier. Our carrier is the first to launch them and HTC should have honored the fact that true "pre-orders" should be out the door prior to retail availability.

Otherwise, why would anyone pre-order?
[HTC 10 Guides, News, & Discussion] tekkneke:
Carbon Gray, shipped. I ordered on the 16th with next day shipping.

My notification came at 9 pm last night but it is scheduled for delivery today and the tracking says it is at my local facility 15 miles away already.