yashsingh1/xdaforums huggingface dataset:
[HTC 10 Guides, News, & Discussion] Paten:
Looks like mine is pending fulfillment this morning and I am leaving town tomorrow. I won't get to see mine until I get back from vacation on the 15th or so. Good thing they have that signature requirement or I'm sure someone would have stolen it off my porch before I got home.
[HTC 10 Guides, News, & Discussion] Dallas2904:
I did and I got confirmation last night that my phone would arrive today. It's weird I did the free shipping but they are overnighting to me so I'll get it this afternoon. I ordered on the 14th, did you ever receive your confirmation email of your purchase? Maybe it didn't go though, or did your card get charged?
[HTC 10 Guides, News, & Discussion] fidanhGPE:
Any April 25 order carbon gray that got shipment confirmation via sms or e-mail?
[HTC 10 Guides, News, & Discussion] SerArris:
Just called fedex and nothing seems to be coming my way today. Disheartening to say the least. Guess I'll start processing my cancellation now. Hope it doesn't take as long as the phone that never shipped! Enjoy your new devices guys!
[HTC 10 Guides, News, & Discussion] zacharyt86:
So just to let anyone who was following my earlier posts know, I still have not been able to log into to view my order, and HTC still cannot find any order matching my order number and I still have the "case" open with HTC to track down my money be cause I payed immediately with PayPal, but this morning I woke up to a shipment email from HTC and the tracking info says it'll be at my house by noon today. So it's coming at least, bit still terrible communication to the point where I was ready to just file a PayPal dispute and just get my money back.
[HTC 10 Guides, News, & Discussion] haZethew0rld:
I did get a confirmation email right away when I ordered, also got charged right away because I used PayPal credit.
[HTC 10 Guides, News, & Discussion] zacharyt86:
I ordered the night of the 24th at like 11pm and got a shipment email from HTC this morning.
[HTC 10 Guides, News, & Discussion] SerArris:
Congratulations!

For all the rest of us who ordered before him... Gimme a freaking break!
[HTC 10 Guides, News, & Discussion] patstock11:
Still nada but pending fulfilment. Ordered in the 13th. This is officially BS....
[HTC 10 Guides, News, & Discussion] zacharyt86:
Yeah I agree. I was fully prepared to wait a couple weeks for mine because I was late to the pre-order train. The thing that was making me mad was the zero communication from HTC, then they couldn't find my order at all, there was literally zero communication until the morning that it will arrive. Not to mention it's BS that I should be getting mine today while people who ordered on the 12th are still sitting with no work on shipment.

---------- Post added at 07:24 AM ---------- Previous post was at 07:18 AM ----------

On a side note, the order number for the shipment email is the exact same one from the confirmation email that i got on the 24th and I still can't login at htc.com or findmyorder.com to view my order.
[HTC 10 Guides, News, & Discussion] ElRicardo:
Hi there,

Has anyone from the UK had their order status change ?

I pre-ordered on the morning of the 14th, and my order is still at "Boxed Shipment" Stage....
[HTC 10 Guides, News, & Discussion] SerArris:
I ordered on the 21st which wasn't long before you but I agree about those poor people who ordered at the beginning and still have nothing. I started the cancellation process this morning on both of my orders so watch them show up anyway. Piss poor by HTC and DR.
[HTC 10 Guides, News, & Discussion] buddebr1976:
Ordered on the 12th, Carbon Grey, it is on it's way....

Travel History Hide Help

Date/Time

Activity	Location

5/06/2016 - Friday

8:48 am	On FedEx vehicle for delivery	INDIANAPOLIS, IN

7:10 am	At local FedEx facility	INDIANAPOLIS, IN

4:29 am	Departed FedEx location	INDIANAPOLIS, IN

5/05/2016 - Thursday

7:41 pm	Arrived at FedEx location	INDIANAPOLIS, IN

7:20 pm	Left FedEx origin facility	INDIANAPOLIS, IN

5:15 pm	Picked up	INDIANAPOLIS, IN

4:12 pm	Shipment information sent to FedEx
[HTC 10 Guides, News, & Discussion] droidiac13:
Don't give up man!
[HTC 10 Guides, News, & Discussion] exocetdj:
Makes me laugh when people are saying "don't be dramatic etc"lol
[HTC 10 Guides, News, & Discussion] zynine:
Carbon Black

30th April ~9PM EST. Order submitted Email

2nd May ~9AM. Order confirmation Email

5th May. Credit Card charged / Order Status: Pending Fulfillment

6th May, no shipping tracking number yet.
[HTC 10 Guides, News, & Discussion] SerArris:
Sorry. Already put in my cancellation request. While my order may not be technically late, HTC have done themselves a disservice by filling orders way out of order. That's unacceptable to me. They are supposed to charge us when our devices ship and mine hasn't shipped yet. Yeah, they have a lot of orders to fill. Easy enough. Fill the orders as they are received. Called FedEx this morning and nothing is slated for today. I paid for Next Business Day AM but it seems everyone is just getting overnight. FedEx doesn't show up to my house until after 3 pm and I'm already at work by then. Nobody here to sign for it so how am I supposed to get my device? Drive an hour out of my way to go pick it up? Not gonna happen. Maybe at some point Verizon will carry the Carbon Gray. Then I can just stop and buy one there. Not what I want to do but apparently HTC doesn't know how to run their business. Build phones? Top notch! Handle orders? Not for sh*t. :D
[HTC 10 Guides, News, & Discussion] keiri:
My first order (4/14 Carbon Grey) is currently on a FedEx truck for delivery today; received a FedEx email last night around 7:30 saying it'd been picked up and this morning an email from HTC saying it had been shipped.

Requested last night to have my second order (5/4 Carbon Grey) cancelled; will check later to see if that's happened yet!

I'm just glad the phone will arrive in time for me to wrap it for the wife's birthday tomorrow. This time the gamble paid off...
[HTC 10 Guides, News, & Discussion] SerArris:
Most of those people probably already received their phones. :rolleyes:
[HTC 10 Guides, News, & Discussion] exocetdj:
Or are zen Buddhists hahaha!

Had to get mine sent by a friend in Europe as its a mess in the UK also!
[HTC 10 Guides, News, & Discussion] SerArris:
Hahaha! I'm generally really patient. My new air compressor was 2 weeks late and my wife was more pissed than me. Something different about electronics for me though. Probably an addiction! :laugh:
[HTC 10 Guides, News, & Discussion] Taknarosh:
Anyone in Canada receive their 10 or at least have it shipped out?

I pre-ordered on April 13th at 8AM.

I'm still on Pending Fulfillment. :(
[HTC 10 Guides, News, & Discussion] failedjedi:
I'm holding out to see if mine ships today with Saturday delivery. If not I'm cancelling. They told me I was part of the first group. I don't know how they define first group, but a week later isn't it. I don't mind waiting if they could just be honest and say it. But to still be standing by first ordered first shipped, to update everyone's shipping and still charge others for overnight.

If they would just come out and say anything honest about how they are fulfilling I would keep my order. But come on, in an age of social media and instant access with hundreds of us talking about it, they can't say stuff like that and think we won't notice. There is no order, it's random.
[HTC 10 Guides, News, & Discussion] patstock11:
Don't feel bad, same for me,in u.s. though
[HTC 10 Guides, News, & Discussion] kkk121:
Tonight is going to be a good night! It's arriving!

?
[HTC 10 Guides, News, & Discussion] yardi4life:
I am in U.S.

I ordered on the April 13th, and it was shipped yesterday with Standard overnight. Set for delivery today before 8pm.

FYI: I didn't pay for Standard Overnight.
[HTC 10 Guides, News, & Discussion] silv3rkn1ght:
Guys Big NEWS ! My reorder on May3th following my bugged out order from April 13th, as shipped yesterday. Overnight shipping to canada, I will receive it today before noon ! Canadian orders are coming guys !!!

Edit : I called fedex to verify if any shipment was incoming, and there was . Never received an email. You should do the same, even if you ship it to your workplace
[HTC 10 Guides, News, & Discussion] ThePhoneGeek:
I certainly understand your frustration and have the same problem with them shipping out of order.

No sir addiction is tracking the fedex times it left one facility and using flightaware to track the fedex flight through each dist facility. :D
[HTC 10 Guides, News, & Discussion] SerArris:
You got me there! Holy cow!
[HTC 10 Guides, News, & Discussion] blueadept1:
I love you.

Now tell me, was your bugged out order ever pending Fulfillment?
[HTC 10 Guides, News, & Discussion] silv3rkn1ght:
No it was boxed shipment. They told me the order was stuck.

Guys, that means the 4-8 days shipping is upgraded to overnight for everyone in Canada I guess. I had free shipping too

---------- Post added at 09:44 AM ---------- Previous post was at 09:42 AM ----------

Judging by my latest post, you should receive it today. Call fedex to verify any orders to your address. They gave me a tracking.
[HTC 10 Guides, News, & Discussion] kaiser_tytnii:
haven't got anything yet, toronto canada
[HTC 10 Guides, News, & Discussion] ThePhoneGeek:
Trouble is the last FedEx flight from PDX to LMT (Portland to Klamath Falls) is late and hasn't left Portland yet... :mad:
[HTC 10 Guides, News, & Discussion] SerArris:
For crying out loud. They can't even process a cancellation properly. What kind of cookie-cutter operation are they running??? I ask about my order status. They tell me they will be charging my card sometime soon. Told them it was charged yesterday. Well then I'll receive a tracking number in 24-48 hours. Why haven't I received it already when people who ordered almost 2 weeks after me are getting phones in hand today? All I hear is gibberish. I then ask her why we are talking about tracking when I put in a cancellation request. Oh, we don't have that information. Geez-oh-freaking-pete...
[HTC 10 Guides, News, & Discussion] haZethew0rld:
Called in, it's supposedly being fulfilled and I should get an email with shipment info within 48 hours. I don't trust reps so we'll see how truthful that is lol.
[HTC 10 Guides, News, & Discussion] aknotts415:
There coming saturday?
[HTC 10 Guides, News, & Discussion] silv3rkn1ght:
Check if there is any incoming shipment from fedex to your address. I just called fedex and they gave me a tracking. Never got the email from htc.

It's overnight shipping, will receive it before noon. I'm in Montreal
[HTC 10 Guides, News, & Discussion] Superguy:
I got a notification yesterday at lunch that my card was declined due to the bank seeing the purchase as suspicious. The good news is I got it fixed immediately. The bad news is that it still says it's in fulfillment 24 hours later with no shipping info.

I got next day shipping so it's possible it could come today, bit I'm expecting it Monday at this point.
[HTC 10 Guides, News, & Discussion] Neekeet:
4-14 order

Ordered on the 14th of April

I've had pending fullfillment for 48hrs now

And zero notification on shipping
[HTC 10 Guides, News, & Discussion] Shanki2k8:
Damn! I was hopeful to receive it today too. Looks like Monday now :(
[HTC 10 Guides, News, & Discussion] NICG:
Mine went to fullfilment at 12pm 5/6, and FedEx just came at my work where I shipped it too, no phone so looks like Monday it will be.....shame they didn't do Saturday shipping when I paid for Overnight AM....
[HTC 10 Guides, News, & Discussion] Taknarosh:
I'm at work, so I can't spend time calling Fedex. =[

I wish the site had a way to track down a package by address, I know UPS has it.
[HTC 10 Guides, News, & Discussion] Shanki2k8:
Saturday shipping wouldn't have helped me anyway as its being shipped to work. But yeah that sucks! We need to keep checking this thread for couple of days more :p
[HTC 10 Guides, News, & Discussion] 5m4r7ph0n36uru:
Just got an informational email from my carrier, that the postal service picked up my HTC 10. Hope for delivery tomorrow or on monday. At least it is on its way to me now, which indeed feels good :)
[HTC 10 Guides, News, & Discussion] Phelgar:
Hey all, I just got off the phone with HTC support after I did not get a shipping confirmation when I ordered on launch day.

During the launch I saw the 12 month paypal financing offer and decided 'Hey why not?' After clicking through paypal everything said 6 months financing so I decided that wasn't worth the annoyance of setting up payments and cancelled the paypal transaction and paid for with by CC instead. I received my order email and the payment method was listed as AMEX. So on the phone today the rep said they checked multiple times but they were still trying to charge paypal and I it had been declined multiple times (didn't get any emails notifying me of this though). She suggested re-ordering but honestly this was kind of an impulse purchase because I love HTC but this was enough of annoyance and let down to just give up on it and stick with my priv.

Just a heads up in-case anyone else may be in a similar boat, no emails letting me know anything was wrong and no change in order status.
[HTC 10 Guides, News, & Discussion] kaiser_tytnii:
i called, nothing. Are we sure that they use Fedex as well in Canada?
[HTC 10 Guides, News, & Discussion] aRok99:
Your phone history gif is awesome lol, it takes me back to the first HTC product I started with was a 8125, then moved to the 8525, and my favorite phone the HTC Diamond. Been a HTC fan since then.
[HTC 10 Guides, News, & Discussion] techgeez:
Yep, I totally lost the trust with the company. Their first come first serve promise on their web site just want to get people hurry and buy tactic. However, they didn't honor it.
[HTC 10 Guides, News, & Discussion] Mark112887:
My order has been pending fulfillment since yesterday afternoon, I just got off the phone with someone from HTC who told me that my order would be shipped at the end of the month, they are all over the place and I'm starting to get really upset
[HTC 10 Guides, News, & Discussion] SerArris:
They told me that also a couple of days ago. Today they told me I'll receive shipping confirmation today. And that was after I cancelled my order. They are lost.
[HTC 10 Guides, News, & Discussion] silv3rkn1ght:
I'm in Montreal.

Just received my htc 10 via fedex overnight
[HTC 10 Guides, News, & Discussion] Shanki2k8:
That is what they told me too. I wouldn't take their word seriously as aren't well informed
[HTC 10 Guides, News, & Discussion] blueadept1:
When did you go to "pending fulfillment"?
[HTC 10 Guides, News, & Discussion] Zzan:
Ordered unlocked Carbon Grey 4/13 afternoon

Moved to Fulfillment 5/4 early evening

Updated to shipped 5/5 early evening

Delivered 5/6 9:15am

Love this device so far. I don't see any of the pink hues that others have mentioned on mine.
[HTC 10 Guides, News, & Discussion] Mark112887:
I don't really take them seriously at all, I'm sure I could call back three more times and get three different answers. But that's the frustrating thing, because I can get three different answers it makes it impossible for me to get an actual status. I've read people getting shipping confirmations about 24 hours after their order entered pending fulfillment

I guess the best I can hope for now is shipping today and delivery on Monday

Part of me kind of feels like I might end up being that one person that has to wait until the end of the month
[HTC 10 Guides, News, & Discussion] silv3rkn1ght:
Reordered May 3th, pending fulfilment May 4th. Cancelled my order from April 13th after they said that order was stuck in the system. Looks like I kept my place in the queue, or maybe because I was so nice to the csr yesterday.
[HTC 10 Guides, News, & Discussion] GottaStayFly:
on pending fulfillment since late 4th of may and still nothing, i really hope that its being delivered today to Alberta at least :(
[HTC 10 Guides, News, & Discussion] kaiser_tytnii:
Thanks for the info! Congrats and enjoy!

Where was the package originated? Like where is the warehouse?
[HTC 10 Guides, News, & Discussion] btonetbone:
I'm canceling my order of a Verizon version from HTC.com. This process has been awful. My original order saw detected as fraud by Chase, so I had to update my info. They charged my card yesterday, and the order switched to Pending Fulfillment. After about an hour, it switched back to Boxed Shipment. I just got off the phone with HTC and they said my device will ship sometime between May 15 and May 30, which is baloney. I can get one overnighted from Verizon now at a lower price than direct from HTC. Shame on HTC for screwing this up.
[HTC 10 Guides, News, & Discussion] failedjedi:
I don't know of any other company that makes such great products, but isn't able to sell them out of incompetence. They really need to invest in fixing distribution. The large up front cost will be off set by less cancelled orders, less support calls, and more efficiency overall.

As long as they keep functioning like they do outside of making products, they are going to keep failing. Corporate dysfunction needs fixed ASAP or it ruins companies if you let it get to far.
[HTC 10 Guides, News, & Discussion] silv3rkn1ght:
It came from Plainfield, Indiana

Brightpoint warehouse
[HTC 10 Guides, News, & Discussion] patstock11:
This is officially unacceptable to me....congrats to the people enjoying the phone. I preordered on the 13th and will be cancelling by days end, I want my money back
[HTC 10 Guides, News, & Discussion] Mark112887:
I wish I had the conviction, or whatever you want to call it to be able to cancel but I just don't. What I need to do is just stop thinking about it, I think I'll let another week go by before I really start seriously getting mad over the situation
[HTC 10 Guides, News, & Discussion] thegrants82:
they didn't take your money so how can they give it back?
[HTC 10 Guides, News, & Discussion] failedjedi:
They took my money and haven't shipped yet. What a joke this has been.
[HTC 10 Guides, News, & Discussion] aknotts415:
http://slickdeals.net/share/android_app/t/8722267

Case sale!!!!!
[HTC 10 Guides, News, & Discussion] patstock11:
They did take my money, that day via paypal
[HTC 10 Guides, News, & Discussion] dems86:
If they charged your card it means it's going to ship within a day or two...I imagine most people who ordered in the first day or two and haven't gotten theirs either had their CC flag it as suspicious or the weird PayPal no PayPal issue...I give HTC a little blame for using DigitalRiver, but I am mostly laying the blame on DigitalRiver themselves, it's very clear they are utterly clueless...

...a guy I talked to yesterday when I double checked to make sure nothing was wrong with my order (you all got me paranoid AF lol), randomly mentioned that my card wouldn't be charged until it was about to be prepared for shipping...even when I told him the card had already been charged the day before he didn't make the connection, two times more saying my order should ship first half of May and that it won't be charged until then (it shipped yesterday btw).

DigitalRiver has major issues with their site, and their customer service just doesn't know what's going on, even their end of the software is way behind on up to date information with regards to order status.

Let's all hope HTC uses someone else next time, or DR clean their act up. I am gonna give HTC a pass when it comes to them declaring orders are being fulfilled in order, because I wouldn't be surprised if as far as they have been told they are...or maybe they told DR that's how they want it handled...and DR is just making a total mess of it all.
[HTC 10 Guides, News, & Discussion] vicvega:
when using the camera the pink spot in low light of a macro or close up photos is actually the laser focus. It won't show in bright or outdoor photos. Never saw that with the G3 or G4 though.
[HTC 10 Guides, News, & Discussion] clerkp:
This whole thing is a joke. They told me I would get my shipping notice a week before it shipped. They also said all shipments were based on date and time of order. Inexcusable for a large company to be so clueless.
[HTC 10 Guides, News, & Discussion] Shanki2k8:
Thanks a ton:D:D:D
[HTC 10 Guides, News, & Discussion] btonetbone:
That may be the case, but my order still says "Boxed Shipment" more than 24 hours after they charged my card. The person on the phone confirmed that my order was cancelled, but it looks like it is "pending cancellation" in their system. If it arrives from HTC, I am going to decline the delivery and dispute the charge on my credit card. They royally screwed this up and I don't want them to hold my money any longer than they should.
[HTC 10 Guides, News, & Discussion] ihavoc:
What a tease a FedEx truck pulls up to my neighbors house and drops off a package. I'm thinking I am next awesome. Nope he gets in his truck and drives away.
[HTC 10 Guides, News, & Discussion] Shanki2k8:
Lol!! I am at my office looking out for the FedEx truck to arriv even when I know I'm not getting my phone today. :laugh:
[HTC 10 Guides, News, & Discussion] Xenorin:
I'm just catching up on this thread (I had to drive to FedEx in rush hour to get my phone last night and then I spent the evening setting it up. Priorities). But yeah, I'm in Oregon and got mine yesterday. Glacier Silver, ordered 4/12.
[HTC 10 Guides, News, & Discussion] thaima1shu:
Spent an hour on the phone yesterday trying to figure out why my 4/12 order was still stuck in the 'boxed shipment' status. Like another person here, it was due to some issue where I originally started down the PayPal route but switched to a credit card. That apparently messes up their system and it doesn't know how to process the payment. I asked to have the order cancelled and re-order with the same $100 discount applied. Was told they can't do that, but they'll make a note to refund the $100 after the new order is completed. Not sure I trust them to accomplish that, but we'll see.

Placed a new order for a carbon gray yesterday around 1 PM. Just saw the order status change to pending fulfillment and my credit card now has a pending charge. We'll see how long it takes to actually ship, but at least there's progress now.
[HTC 10 Guides, News, & Discussion] ThePhoneGeek:
hmmm. Ok well thanks, there goes my theory that they left the west coast and shipped those second but I am in Oregon too and my Carbon Gray is arriving sometime today...
[HTC 10 Guides, News, & Discussion] SerArris:
For those who had their status change to pending fulfillment, mine went pending yesterday, only thing to do is wait for a tracking number. Nothing else you can do but wait.
[HTC 10 Guides, News, & Discussion] Labeled:
I screwed up, I got an automated text for fraud alert about my order, 1 for yes 2 for no blah blah.. I replied yes, not realizing the system took anything other than 1 as no and it cancelled the charge.
[HTC 10 Guides, News, & Discussion] Xenorin:
I don't know what route your phone took, but maybe it makes a difference that I'm in PDX and therefore a major hub?

Either way, it's worth the wait. It's exactly the phone I hoped for.
[HTC 10 Guides, News, & Discussion] Heisenberg420:
Hope they ship the orders that went pending yesterday today. Hate to see my order status stuck for 5 days worrying me even more.
[HTC 10 Guides, News, & Discussion] FearlessAZ:
And if shipped today, hoping for Saturday delivery. I won't tolerate waiting until Monday for overnight.
[HTC 10 Guides, News, & Discussion] jonbabydahl:
Thanks! Great deal. Personally think this is the winner of the bunch: HTC 10 Case, Spigen® [Ultra Hybrid] AIR CUSHION [Crystal Clear] Clear back panel + TPU bumper for HTC 10 (2016)

Also, I'm trying to rise above the constant checking and stressing about the fact I'll likely have to wait until next week but it's maddening. Despite the whole pre-order fiasco being FUBAR I strongly encourage those considering cancellation to just wait it out. The device is far better than the customer service. And HTC lacks the resources to do an Apple style roll-out.