yashsingh1/xdaforums huggingface dataset:
[HTC 10 Guides, News, & Discussion] weepatc:
I'm in the same boat mate. Just spoke to the Sales team & they told me silver/white was the only colour not in stock. So it looks like 24th May before it will get sent out unfortunately.

I'm better off than you as I have one which will need to be returned before 20th. I'm keeping this as long as I can & keep my fingers crossed it arrives earlier.

Was told by customer services, a couple of days ago it was supposed to be delivered yesterday. Obviously it wasn't.

At least having one for now means it's not as anxious a wait as yourself. Hope you get lucky.
[HTC 10 Guides, News, & Discussion] BMG23:
No problem. £32 per month, the handset was £130 but they gave me £50 off.
[HTC 10 Guides, News, & Discussion] Yaky Peanut:
Thanks. That's actually a pretty decent price. What network is it and what's the contract? Is the phone they give you unlocked also?
[HTC 10 Guides, News, & Discussion] Radieux:
Little update from Clove, I just got informed that they'll be shipping my order today! :D Gunmetal Grey tho.
[HTC 10 Guides, News, & Discussion] dlorde:
Hmm - after 3 days with Hermes, mine is still at 'Hub Trailer Via Sorter'...
[HTC 10 Guides, News, & Discussion] n1teraven:
Same her, but mine has not been charged yet. Have you tried complaining to get the difference back?
[HTC 10 Guides, News, & Discussion] alexp999:
I've just placed my 4th order with a different retailer for the HTC 10.

If it doesn't turn up tomorrow I think I'm going to give up.
[HTC 10 Guides, News, & Discussion] Basil3:
I've toughed it out with my original pre-order. If all goes to plan, I'll have it tomorrow, 30 days after placing my order. I could have walked into a store on Wednesday and purchased, but unfortunately my pre-order had supposedly shipped at that stage.

My worst buying experience with HTC in almost 10 years.
[HTC 10 Guides, News, & Discussion] pnnorth:
Finally collected mine from CPW, arrived at the store around midday. Looks great in silver but haven't booted it up yet.
[HTC 10 Guides, News, & Discussion] alexp999:
My order with HTC that I placed around 5pm on 12th April was only shipped yesterday. A car pulled up outside around 10am this morning sat there for a minute and then drove off. I checked hermes about half an hour later and it said incorrect postcode. Somehow my billing postcode ended up on the shipping address. Why even come to the address if you are not going to try it, or call the number on the address?

I DM'd HTC UK on twitter, they said they'd need to arrange a call back to try and sort it, so I've told them to cancel it.

I ordered from Mobilefun and Mobilephonesdirect yesterday, but stupidly cancelled the mobilefun one as MPD was cheaper and Mobilefun weren't showing stock.

Mobilefun then got stock yesterday (argh!) and MPD failed to ship. MPD now won't deliver until Monday so I've asked them to cancel, except they've shipped it anyway (that'll be getting rejected then).

So now I have placed an order with Buymobiles who are a bit more, but are offering Saturday delivery.

Let's see if I get it tomorrow shall we?

I am never buying direct from HTC again, at least while they are using Digital River and Herpes. And I'll just wait until the retailers actually have stock (although MPD said they did yesterday) before I order.

What a COMPLETE waste of time pre-ordering. And HTC wonders why it is doing so bad!!! If it wasn't for how great the handset is and that I don't like any of the competition I'd of given up ages ago.

Still don't have the handset yet mind you, so still might forget it. :(
[HTC 10 Guides, News, & Discussion] ChrisHRocks:
Was on the phone with CPW this morning. My original credit check (13th April) didn't go through because I have two phones on it, one for me and one for my wife. The girl I was speaking contacted the service provider and and it went through. So now I have to wait until Monday. I have been on the phone with CPW many times in the past few weeks, had at least 4 different people take my confirmation number and look into my order and no one was able to tell me this until today? WTF Carphone wearhouse.
[HTC 10 Guides, News, & Discussion] MrMario8:
unbelievable experience with HTC and Hermes: preordered on 12/04, now seeing "12/05/2016	09:26	Awaiting Courier Receipt"

Another HTC 10 ordered with very.co.uk on 29/04, received this week, 10/05.
[HTC 10 Guides, News, & Discussion] Ultimatevolt:
HTC said that payment was declined and delayed my order, checked with the bank and payment has been received. They've got my money, not shipping out my phone. This is absolutely ridiculous, considering popping into a store and just buying a G5, as HTC obviously doesn't seem to care about their customers
[HTC 10 Guides, News, & Discussion] ghori1989:
Wooohooo i got mine today from HTC, Herpies left it in the wheelie bin and posted a note through my door, someone was home but they never knocked!

Shocking delivery service
[HTC 10 Guides, News, & Discussion] 10rdan:
I hope HTC Customer Relations read the threads on here, twitter and HTC Elevate. They produce good products but the communication between them, as a company, and customers is shocking.

Cancelled my HTC order on Monday more, got confirmation number, ordered through Very and had device within 24hrs.

Last night I got 3 emails at once, one re cancellation, one re returning the device in case it had shipped and one saying it had shipped. Tried to deliver it today but told them I wasn't signing for delivery.

Card hasn't been charged but will monitor it for few days.

NOT a great experience, it has to be said. :rolleyes:
[HTC 10 Guides, News, & Discussion] King p1n:
Wow HTC still being incompetent with orders? Well at least you guys know for next time, direct from HTC is a no go for pre-orders if you want something asap.
[HTC 10 Guides, News, & Discussion] john_the_human:
I'm got a reply from a DM to [MENTION=1941826]HTC_[/MENTION]uk Twitter, they're going to give me a call back apparently about the over-charging.

Recommend everyone check their credit cards if they've ordered direct from HTC. An extra £15 off everyone adds up.
[HTC 10 Guides, News, & Discussion] ste1164:
HTC still haven't charged me for mine O_o is that because they are expecting me to return it? Also which is the return address for them I have so many :(
[HTC 10 Guides, News, & Discussion] dlorde:
When I queried the e-commerce team about my card not being charged when they'd told me it was out with Hermes for delivery, I was told payment wouldn't be taken until I'd signed for the delivery. If this process is as screwed up as everything else, they may well never charge for it...

Still waiting for delivery.
[HTC 10 Guides, News, & Discussion] marcoymarc:
Well, first of all , let's say i am from Italy, but as far as I understood we're both served by digital river. I ordered 2 htc 10, a dark one and a gold one, in the same order. Cc has been pre authorized twice for the price of a single phone, but just the dark one has been shipped and already arrived here. For the other one they keep telling me "ASAP". I orderd phones on 16th April. Anyone else still waiting for gold version to be shipped? News on the stock? Customer service just checks what I can check by myself online.
[HTC 10 Guides, News, & Discussion] ste1164:
I have signed for the phone and have it here with me, yet no actual charge has gone through...
[HTC 10 Guides, News, & Discussion] RCJ89:
Well generally I use the G5 for calls, texts, whats app & camera especially the wide one

S7 Edge is mainly for watching videos when on the move, also playing games and internet browsing

the HTC 10 will be for music mainly but i will also use it for calls, texts, whats app

I still havent received my 10 yet as the stupid herpes delivery guy who came earlier missed me by 45 mins as I had left and my mrs by 25mins before she came back. I did leave a note on the door saying to call me to rearrange a suitable time tomorrow but that was pointless as no contact was made and he didn't even leave a contact number.

So I have to wait for tomorrow again
[HTC 10 Guides, News, & Discussion] Yaky Peanut:
How's the sound quality on the S7e? Some people say the headphone output is great, some say its terrible. I've read that it's actually a really good DAC but Samsung don't really promote that aspect, but then some people say they get low output with noise. The sound quality is the major thing swaying me towards the HTC 10 at the moment.
[HTC 10 Guides, News, & Discussion] RCJ89:
I think the audio is awesome on all three phones tbh though the downside to the G5 is it has the lowest volume of the 3 but the headphones that I use make it decently loud overall.

The s7 edge is a very good performance it is clear and above average in loudness (but the s6 edge + i had before it was a bit louder still).

The HTC 10 (from extensive play with it in carphone warehouse) is just king when it comes to audio, very clear sound garnished with exceptional loudness (its the only one of the three you cant listen to on the loudest setting unless you want to go deaf)

I know beats isn't anyone favourite brand for headphones but I like them because I like my music more bassy.

I use beats mixrs annd beats studio 2.0

I must admit I don't like how HTC has made sense more like stock android I preferred the previous versions of sense like on the m8 and especially m9.

I like all three phones and It was hard for me to chose between the three as they all have pros and cons, so I just bought all three of them espeically as I got discount on them so why not though I do like the g5 & 10 more than the s7e and I will use the G5 & 10 more than the S7E especially as I haven't had a LG since the LG Arena many years back now and I haven't had a HTC since the M7 whereas I have had S5, Note 4, S6, S6E+ in that time and not much is different with the s7e software/touchwiz wise. My main attraction to the S7E is the silver colour and it has exceptional battery hence why i use it mainly for games/internet/watching things.
[HTC 10 Guides, News, & Discussion] Yaky Peanut:
Cheers for the detailed response.; I appreciate it. One more thing; how do you find holding the s7e with the curved screen? Do you tap it accidentally with your palm? Is the extra 0.3 inches of screen worth it compared to the HTC?
[HTC 10 Guides, News, & Discussion] RCJ89:
Accidental presses is not a issue atall but seeing as the phone has a slightly curved back aswell as having a glass back I really have to 'baby' the phone which I dont like as it is slippery to hold and the glass is pretty weak if im honest.

I dont have that problem with the other two and no the 0.3inches isn't in my opinion worth it over the 10. I prefer the HTC all day every day and twice on a sunday.
[HTC 10 Guides, News, & Discussion] n1teraven:
Well now the payment is finally showing up on my statement. For some reason the payment was taken in euros (which cost me an additional£12) and then to top it off visa charge of £15 was added for paying in euros instead of £'S.
[HTC 10 Guides, News, & Discussion] john_the_human:
As a side note, is anyone genuinely impressed by the sound quality?

Using the bundled earphones I thought something was broken, terrible sound quality, overdriven bass with random equalizer settings, too loud and generally sounded rubbish.

Tried the old buds from my Samsung and everything was much better, if I disabled all the Boom Beats Sound colouring. (The permanent notification is annoying although it'll soon be removed).

I thought from the blurb that this was the new best phone for audio, but apparently that's only if you buy Beats cans and don't know what music is supposed to sound like I think :D
[HTC 10 Guides, News, & Discussion] dlorde:
I ordered some printer cartridges a day and a half ago - they were just delivered to me. Still waiting for HTC 10 - with Hermes for four days...
[HTC 10 Guides, News, & Discussion] ste1164:
I disabled the boom sound bit and my iPhone still sounds better :') don't get what the hype was tbh.
[HTC 10 Guides, News, & Discussion] pnnorth:
I with you on the included ear buds but not sure how they compare as I don't think I've tried a pair of bundled headphones for about 10 years.

Using a pair of Trinity Delta IEMs, my initial impressions are that it sounds pretty good (without boomsound).

A lot of people like to feel their brains rattling around to the bass - at least you can turn it off if it's not for you.
[HTC 10 Guides, News, & Discussion] rdmack:
I'm unsure how deliveries are done in your area. But for me they have a 2nd delivery company that's local to the area. Often with them if you're not in 1st or 2nd time they'll just keep it at their depot.

It might be that it's in the depot? Might be worth a shout contacting hermes and visiting the depot for collection. Unsure about your local delivery system, but that's sometimes how it goes for me.

Hope you get your hands on it soon
[HTC 10 Guides, News, & Discussion] alexp999:
Finally! :D

Buymobiles actually delivered when they said unlike the others and have saved my sanity.
[HTC 10 Guides, News, & Discussion] dlorde:
Our local Hermes courier is usually pretty good - she lives nearby and delivers at all hours; the main problem is the useless delivery chain to get the parcels to her - they don't permit depot pick-up unless normal delivery fails or isn't possible. If it doesn't arrive by the end of Monday, I'll have words.
[HTC 10 Guides, News, & Discussion] King p1n:
Paid off my very order last night in full, was in a weird mood lol.

Dont even know why, regret it a little since I had the option to split it with no interest would have made more sense just to do that .

Been an expensive two weeks thats for sure.:rolleyes:

Well guess thats one thing less to think about.
[HTC 10 Guides, News, & Discussion] Stephen:
HTC 10 now showing as buy now on htc, all bar the gold which is still showing as pre order!
[HTC 10 Guides, News, & Discussion] marcoymarc:
I understand now why they shipped my carbon and not my gf's gold (which were in the same order)... i would have been disappointed to see that one available for order and still one missing here (ordered on 16th April)
[HTC 10 Guides, News, & Discussion] pnnorth:
I wonder if they are deliberately holding back shipments of the gold because they've given CPW exclusive rights. Probably allowing them a couple of weeks or something.
[HTC 10 Guides, News, & Discussion] marcoymarc:
I can tell you i called/chatted em many times, but they just keep saying "we'll ship asap". Even if i ask 'em if it's a matter of stock or smthng... no additional infos. Both from Italy/Uk customer service.
[HTC 10 Guides, News, & Discussion] Ultimatevolt:
From the lack of activity, guessing everyone has received there's then? I'm still having issues trying to get them to ship it out in the first place, after they've taken my money
[HTC 10 Guides, News, & Discussion] wilpang:
Hi guys,

I was looking to purchase this phone myself and was wondering where people are getting theirs. I have looked at Very which includes a 20% discount for new customers but they won't have stock until mid June. Is there other places that people recommend that come close to Very in price?
[HTC 10 Guides, News, & Discussion] alexp999:
Cheapest place I could find was mobile phones direct for £509.99 but they failed to ship when they said they would so I'm rejecting it if they try to deliver next week.

Ended up paying 535.99 and getting it from buymobiles. Nice and hassle free ordered yesterday it arrived about 9am this morning, sorted.

Anyone still waiting for HTC if you have enough capacity on your credit card just cancel and get it from somewhere in the UK.

Digital river are totally incompetent.
[HTC 10 Guides, News, & Discussion] wilpang:
Thank you for replying alexp999

I was looking into mobile phones direct too after checking the reviews on the net and indeed also checking direct from HTC UK which the 10% discount but after reading some of the stories I decided to back off...

I believe the smartphone company is similar to mobile phones direct which will make me cautious. Hopefully I may just take the plunge and cross my fingers as I rather not go to CPW and pay £569.99.
[HTC 10 Guides, News, & Discussion] Rage1ofakind:
Just ordered the HTC 10 Carbon Grey from a CPW Store, Vodafone contract £28pm £109 upfront fee. It'll be delivered to my house on Monday (Instant Ship) :laugh:
[HTC 10 Guides, News, & Discussion] exocetdj:
Depends maybe what type of music you are into.

Tried several d&b albums and mixes through the headphones included with the ten, that I was listening to previously on the m9 and I'm hearing sounds not heard before in tracks. No white noise in the cymbals etc, very crisp and powerful bass.

Certainly for me and my music tastes they are the best free headphones I have ever had. Uber clear whilst slapping the bass in proper
[HTC 10 Guides, News, & Discussion] ste1164:
Has anyone returned it? if so to what address?
[HTC 10 Guides, News, & Discussion] dlorde:
My 10 was unexpectedly delivered by Hermes yesterday evening, just before I went out. All in order - even a UK power supply.

Love it - only disappointments are the horrible themes & dull live wallpapers, and a couple of apps that just won't run.

They still haven't charged my card...
[HTC 10 Guides, News, & Discussion] ste1164:
Yea same here I'm really unsure what to do :') they have had authorisation for a while but still haven't charged it.
[HTC 10 Guides, News, & Discussion] mitchst2:
Contact HTC and let them know, God knows they could do with getting paid sales.
[HTC 10 Guides, News, & Discussion] Foxtbh:
Still having lots of fun with my HTC Pre Order.

It was out for delivery with Hermes on Thursday but they aborted after 45 minutes with 'Address issue' on the tracking. Since then, nothing. Hermes won't speak to me. I've contacted HTC who have yet to do anything.

All I want is to reject the package and receive a refund. It's getting to the point where I'm just going to hand this over to the credit card company.

I can only imagine how annoyed I'd be right now had I not ordered with Very and if Hermes had the handset I actually wanted but seemingly refused to deliver it.
[HTC 10 Guides, News, & Discussion] Ultimatevolt:
Was the address issue due to having a different shipping address to billing address? That's what's happened to me, very annoyed with the poor customer service so far. My old phone broke, I decided to order the HTC on Wed 11th with 'express delivery' and as far as I'm aware, it hasn't even been shipped out yet.
[HTC 10 Guides, News, & Discussion] Foxtbh:
Nope - billing and shipping address match perfectly. We've had other deliveries this week from Hermes, too. We do not live in a difficult to find place or anything like that.
[HTC 10 Guides, News, & Discussion] steelmaggot:
just ordered htc 10 carbon grey from very.co.uk,delivery by 7th june(long wait lol),but got 20% discount at checkout and by now pay nothing for 12 months interest free
[HTC 10 Guides, News, & Discussion] bmw-boy:
Clove start shipping my device tomorrow
[HTC 10 Guides, News, & Discussion] ste1164:
I mean I cancelled before any money was taken or authorisation so if they want to send me a free phone I'm not going to complain.
[HTC 10 Guides, News, & Discussion] v1rk:
The way i deal with hermes is to have them ship to my business since we offer hermes drop and pick up service, very rare i get issues with them other than laptop getting delivered to wrong address but i caught them up on it since driver left a note in the office about it
[HTC 10 Guides, News, & Discussion] King p1n:
Great!

Very are good, you may get it earlier.

When I first ordered the date I was given is by May 31st got it May 12th lol :P

Fingers crossed, but guess dependant on when they get their next stock in but yeah the BNPL 12months is a nice touch.
[HTC 10 Guides, News, & Discussion] Ultimatevolt:
Just got off the phone with support and they told me they would give me a call back within 48 hours so they can talk to management to discuss what they can do. They have my money, haven't shipped out the phone. I really cannot understand why there is anything to talk about? Surely they should just ship the phone
[HTC 10 Guides, News, & Discussion] Foxtbh:
Same situation with me. I've had no contact since.

I've got a cancellation confirmation in writing - twice - I've got Hermes tracking information where the last entry is just 'Not Delivered - Address Query' and they've got my money.

I've raised a dispute with my card provider today to see if that hurries them along - this has turned into an absolute farce. Hermes simply didn't bother to deliver it and have made no attempt to contact me since, nor are they contactable themselves.

It is unbelievable how much of a pain this is becoming.
[HTC 10 Guides, News, & Discussion] Ultimatevolt:
I haven't even received any shipping e-mails, looks like I'll have to dispute the payment too. Yep this has become one big joke. Almost tempted to buy an S7 out of spite, but the phone's too damn nice
[HTC 10 Guides, News, & Discussion] jhericurls:
This has happened to me numerous times with Hermes, they're next to useless. They hire contract drivers they couldn't find their way out of a paper bag. The trick is to pick a convenience ParcelShops for collection instead of your home address.
[HTC 10 Guides, News, & Discussion] Sied45:
I have just logged into my online banking to find HTC charged me £534.75 due to converting from €655.60 with a £15.52 conversion fee!!! There was absolutely no mention of this when I ordered. It showed £513 with the 10% off and didn't mention it was coming from Ireland.

This on top of cancelling the phone and it arriving anyway is the icing on the cake. Thank god I ordered from very with 20% off, no surprise exchange rate cons and it arrived within 2 days. I think I'll be on to HTC tomorrow chasing my refund....
[HTC 10 Guides, News, & Discussion] Stephen:
[MENTION=4366077]exocetdj[/MENTION] glad I cancelled my amazon order and bought it off ebay! Just checked and amazon has moved their pre-order date to the 24th May!
[HTC 10 Guides, News, & Discussion] ste1164:
Anyone else been charged for the phone yet from digital river? They still haven't taken money.
[HTC 10 Guides, News, & Discussion] exocetdj:
The Stock saga continues!

Glad I shipped mine in from abroad. Cost a little more but what the Hey?
[HTC 10 Guides, News, & Discussion] Rage1ofakind:
Anyone who's still waiting for a device and paying full price, should just pop into a CPW store, I got mines straight away.

Loving it btw, the speed boost is great compared to the M9
[HTC 10 Guides, News, & Discussion] n1teraven:
I was charged on the 12th and for some reason in euro's so had been over charged £525 instead of £512.99 and an additional visa charge because it was a different currency.

---------- Post added at 08:34 AM ---------- Previous post was at 08:30 AM ----------

I had the same issue am in talks with htc to try and get the difference refunded. Wish I had just gone with the very offer instead
[HTC 10 Guides, News, & Discussion] Stephen:
I have now done 3 pre-orders so far. Nexus 6, Nexus 6p and the 10. I am not going to bother pre-ordering any more. I have had problems with all 3 and got them all sooner by other means!
[HTC 10 Guides, News, & Discussion] Nokiacrazi:
Just received my Grey HTC 10 from Amazon UK after ordering on the 19th April..They moved the date back twice for me, but I got shipping notice yesterday (17th) and it arrived at 10AM this morning. Foolish of me not to have bought a case yet!
[HTC 10 Guides, News, & Discussion] Stephen:
Actually the Grey version is currently showing as more expensive than the silver, £619 versus £569 for silver. But Grey is showing as available and 2 - 3 day dispatch and silver is still pre-order 24th May! I am loving my silver / white version.