[HTC 10 Guides, News, & Discussion] rav101:
My latest chat transcript from earlier today. I spoke to them the evening before last and I was told I would be contacted within 48 hours (they have until this evening) to come back to me relating to my query which is when I'm going to get my device.

Please wait while we find an agent to assist you...

You have been connected to Janusz.

Janusz: Hi Ravi, thank you for contacting HTC Support, I am looking in to your query now.

Janusz: I don't see any question

Ravi Jain: One second, let me re-type

Janusz: ok

Ravi Jain: I ordered a HTC 10 on the 12th April evening time (around 7pm?). Order number is xxxxxxxxxxx). On HTC UK Twitter feed, there is confirmation that pre-orders will start from today. Given that I ordered on the first day, I have not seen any update in my order status when checking. I am wondering when my order will ship

Ravi Jain: And when I can expect it to arrive based on this. I had expedited shipping? will that mean next day, 3 working days or what?

Janusz: let me check with escalation team, but yesterday, we received a statement yesterday from Headquartes: “We cannot confirm an exact shipping date. “ “But we can confirm HTC 10 units will start to ship during May.”

Ravi Jain: Thanks Janusz. I understand you can only work with the information you are provided so lets see what the escalation team says

Ravi Jain: I hope you understand that as a customer, it is very frustrating to not have a firm (or at least better guide) on when we can expect a product to be shipped.

Ravi Jain: For reference, my only other experience of dealing with HTC directly was when I ordered two Quick Charge 2 chargers for my HTC One M8. They were showing in stock but took 3 months to deliver and there was no communication at that time either.

Janusz: I see , I can only apologize and of course, I understand the frustration, and as you notice I can only give the informations received, I check your order with escalation team, everything looks fine

Ravi Jain: Okay. There has also been emails received by US customers about a small gift of appreciation from HTC to be sent in the next couple of weeks. Do you know if anything similar will be done for UK based customers?

Janusz: let me check?

Janusz: Probably, for a moment nothing is confirmed offically.

Ravi Jain: Okay

Janusz: thank you and sorry mr Jain

Ravi Jain: I am sure you are receiving a lot of similar queries over the last few weeks but can you please pass on another customer dissatisfaction at the way the launch of the HTC 10 has been handled. Specifically relating to the lack of clear communication. I wouldn't mind if I was told it would be in 2 weeks from today, my challenge is that I don't always have someone at home to take delivery of the product so it's also creating me and I'm sure other customers logistical nightmares. Made particularly worse now that people who ordered from 3rd parties are starting to receive their orders today when they only placed their order a week or two ago...

I would have presumed that ordering on the first day (and if they are dispatching in order they received orders) then I would have some form of notification today about my device being shipped or at least starting the process. As of yet, I have heard nothing back?!