yashsingh1/xdaforums huggingface dataset:
[HTC 10 Guides, News, & Discussion] Cosalich:
Unexpected update for Canadians:

I cancelled my order yesterday because I was cranky, today I called FedEx just in case and my package is out for delivery in the BC interior. My card's preauth expired along with everyone else, and I have not been charged again. I called HTC/DR and they spouted the same line about it shipping "soon" so it's safe to say they don't even know they've shipped it.

I'm not home to receive the package today, so I'll have to take a day off work to sign for it Monday, because FedEx won't let me redirect or pick up in store without digital river's approval.... which is impossible to get since they don't know my phone shipped.

I think I'll hang on to it until my card gets charged just to see what will happen. I'm supposed to go in and pick up my S7 on my lunch break though. Decisions need to be made.
[HTC 10 Guides, News, & Discussion] FerroFlux:
For other Canadians, I just called FedEx and apparently a delivery was made via international express from the Plainfield, IN warehouse. I never received any notification email from HTC that my order had even moved beyond pending fulfillment (still says that on my order page). Terrible communication but good news is they are shipping now I'd guess

Edit: Just read the above post...seems that Canadian orders are indeed going out
[HTC 10 Guides, News, & Discussion] arcane613:
So, I just got mine. I really hope at least some of you get yours today. I only ordered on the 5th of this month. I live in Brockville, ON.. pic for proof. I ordered the carbon gray one. And no notification that it was shipped, I did ask and was told sometime in the month of May.
[HTC 10 Guides, News, & Discussion] Moditbetter:
I just got off the phone with FedEx and my package from Digital River is set to arrive on Monday! I'm in the Vancouver area and my CC has not been charged yet. Still pending fulfilment on the website.
[HTC 10 Guides, News, & Discussion] wildbc:
I ordered on April 14th also in the B.C Interior Canada, So I hope it arrives today. I contacted HTC live chat about tracking and got the we don't have that information reply like so many others on this thread.
[HTC 10 Guides, News, & Discussion] Cosalich:
Call FedEx, tell them the seller sucks and you want to look up a shipment to your address. That's how I got my tracking number. My phone cleared customs in Richmond at 8am, so I expect an attempted delivery in the next few hours.
[HTC 10 Guides, News, & Discussion] GottaStayFly:
Called fedex as well its on delivery within the next hour :D, there is light at the end of the tunnel thank god. screw DR support honestly most useless service ever, wish HTC could use someone else or something tho.
[HTC 10 Guides, News, & Discussion] ZeroFighter:
Got mine today as well via FedEx. Hope other Canadians get theirs today as well.
[HTC 10 Guides, News, & Discussion] ron31:
i cancel my htc order i ordered one from digital river wed night at 7 oclock its here today brand new seal box today at 1 pm not even 2 days and its here.. so what the f....ck is with htc pre order
[HTC 10 Guides, News, & Discussion] Nitemare3219:
US glacier silver order on 5/11 @ 1:45 PM EST, received today.
[HTC 10 Guides, News, & Discussion] blacktusk:
Ordered on May 3 in Victoria, BC. No notification or change of status on shipment from HTC (still waiting for fulfillment). Called FedEx as others here have done and it's on the truck for delivery today.
[HTC 10 Guides, News, & Discussion] blueadept1:
Is your card charged?

---------- Post added at 12:29 PM ---------- Previous post was at 12:20 PM ----------

Vancouver, Carbon Grey, Ordered 4/14 in the PM. Called Fedex and will be here Tuesday. Conveniently, 4 days after I leave for a 2 week vacation. Bastards.
[HTC 10 Guides, News, & Discussion] Cosalich:
God damn it.

I was so upset with the abysmal customer service that I cancelled. They sent it anyways. I couldn't resist temptation and opened the box.

It's amazing. I didn't go pick up the S7 after all.

God damn you HTC, this is a great phone.
[HTC 10 Guides, News, & Discussion] Taknarosh:
Looks like I'm not on the current Canadian delivery wave :(

Digital River is really god awful. After digging around, they totally botched the launch of the Blackberry Priv and the HTC Vive.

Why did HTC partner with them!

[Edit:]

Just got off the phone with Fedex, nothing in their system coming from Plainfield, IN to arrive at my work address. /sigh

So probably nothing Monday and Tuesday at best if they overnighted it.

So much for shipping out to those who pre-ordered first.
[HTC 10 Guides, News, & Discussion] blacktusk:
Nope. Card not charged.
[HTC 10 Guides, News, & Discussion] blueadept1:
Anybody still waiting for shipment or are we the few? (Looks like I'm the last? LOL)
[HTC 10 Guides, News, & Discussion] Andy Lin:
I just saw one guy on Facebook got his order. He lives in Ontario. He said he ordered it on April 12th.
[HTC 10 Guides, News, & Discussion] vinicioh23:
Still waiting here Calgary Alberta..ordered 4/30
[HTC 10 Guides, News, & Discussion] Andy Lin:
What do you mean ordered from one from digital river? You placed a new order?

---------- Post added at 11:41 PM ---------- Previous post was at 11:39 PM ----------

I ordered mine 4/13. Customer service told me to wait two weeks. I should be able to get mine by end of May!:eek:
[HTC 10 Guides, News, & Discussion] A_I:
Ottawa ....Ordered on 14th of April lol still nothing ** ing HTC....﻿
[HTC 10 Guides, News, & Discussion] blueadept1:
Did you guys call Fedex? I got my tracking number by asking for it from them when giving my address.
[HTC 10 Guides, News, & Discussion] ron31:
Ya i canceled it wed tired of waiting there preorder sucks ordered one from tropical mobile mon at 7 at night come in today at1 this afternoon brand new seal edge in the box
[HTC 10 Guides, News, & Discussion] peetabread00:
I got pissed off because of the lack of info from the reps at HTC, so I decided to cancel my order yesterday.

Today I just got a call from FedEx saying I have a package ready for pick up. The order status on HTC still says pending fullfillment, so check with FedEx to see if you have a package coming your way.

Ordered April 29.

update: the phone is flawless. Be patient, it's worth the wait. lol.
[HTC 10 Guides, News, & Discussion] Andy Lin:
Called Fedex. There is a package for me. It will delver on Monday.:good:
[HTC 10 Guides, News, & Discussion] kaiser_tytnii:
Phone received, ordered on April 20, Toronto, Canada
[HTC 10 Guides, News, & Discussion] vinicioh23:
I just received mine here in Calgary Alberta

[IMG="Htc 10"]https://drive.google.com/file/d/1Dh1lXdmMOvA9Y_-3XsU-PkQnma8ItFfdYA/view?usp=drivesdk[/IMG]
[HTC 10 Guides, News, & Discussion] Mr.Pigeon:
Ordered April 12th, received May 13th - Montreal, QC

What a beautiful piece of hardware... very happy with it so far! Well worth the wait
[HTC 10 Guides, News, & Discussion] skypilotofhope:
Happy to report that my Glacier Silver arrived today via FedEx Express Canada. Ordered 15 April. Credit card authorization expired 9 May. Presently, I have not paid for this phone yet.

Hang in there fellow Canadians. My order still says 'Pending Fulfillment.' Suggest you call FedEx Canada.

Other strange thing is that my invoice says $699.99 and that Uh Oh protection comes with my phone. When I ordered, it was $899.99 CAD (with the coupon) and, last time I checked, Uh Oh protection is only for US customers. I am pleased with this beautiful phone and very confused by this ordering process.
[HTC 10 Guides, News, & Discussion] blueadept1:
Is there French on the box? I wonder if they started shipping US versions to Canada because of the supply shortage/because we complained loudly enough.
[HTC 10 Guides, News, & Discussion] skypilotofhope:
Negative. Except for the actual FedEx label, there is no French anywhere in my order.

US versions are the same, correct? My understanding was that there was one North American version.
[HTC 10 Guides, News, & Discussion] Dinoniel:
Hey guys those of you sitting on "Boxed Shipment" for the past month like me (I ordered 04/18, US, FL, Carbon gray) I highly suggest you call HTC. I called and got some BS about my order not going through because I changed payment methods after the order was placed (I don't even know how that's possible to do)!

Long story short cancelled the original order and placed a new one on 05/10. Confirmation 5/11, shipped 5/12, in my hand via FedEx 5/13.

Please call them or you may be waiting for nothing, it's a fantastic phone! Good luck all!
[HTC 10 Guides, News, & Discussion] vinicioh23:
I actually received mine today
[HTC 10 Guides, News, & Discussion] ron31:
well my htc showed up at 4oclock last night fedex it said shipped on may 9 all this time it says release for fulfillment statue i called customer service still never said it shipped i sent it back f........ck them ill never order from them again.just my 2 cents.oh by the way i had canceled my april 13 order re ordered on may 5 got it on may 13
[HTC 10 Guides, News, & Discussion] BrandonPrice31:
Today as in the 13th or 14th?
[HTC 10 Guides, News, & Discussion] anndrenaline:
Meanwhile for Aussie US pre orders, not a single htc 10 in sight for any of us.
[HTC 10 Guides, News, & Discussion] skypilotofhope:
I really think HTC, as a company, is asleep at the switch. Today I received a reply to an email I sent this past Monday, re shipping problems. In it, the rep talked about sending orders out according to the queue (incorrect) and that they were basing orders from the moment they were placed (again, incorrect).

However, and this is what floored me: he then says, "We really appreciate your interest in Vive. It is only a matter of time before yours ships out."

I emailed HTC ABOUT THE 10, not the Vive, and provided my order number. Unbelievable.

Meanwhile, my phone ships yesterday, my order still says 'Pending Fulfillment' on their site, and my cc has still not been charged.

But hey everyone, looks like I'm getting a Vive by the end of May. Can you believe this?
[HTC 10 Guides, News, & Discussion] FearlessAZ:
Like I said, they read EVERYTHING off of a script. They can't even read off the correct script. They act like none of us talk to each other on forums or anything. Almost all of this would be unnoticed if none of communicated on this website or any website. That's why I get frustrated because they try to pass the same BS on us. I believe the call center is a third party company because they really can't do anything besides give limited info.
[HTC 10 Guides, News, & Discussion] A_I:
True True..

Just got mail form someone from HTC (has been more than a week).

They claim that they are "following the shipping line." BS... Here have a look

"First of all I would like to apologize for the late response. However there is nothing to worry about, I am here to assist you.

The reason why you are seeing that is because at the moment you placed the order we where on pre-orders. We just started shipping the first pre-orders and we are following the shipping line. This means that you will be receiving a confirmation e-mail with a tracking number for you to follow your package soon."

Seems they are good clowns and HTC has to move to the circus business.
[HTC 10 Guides, News, & Discussion] FearlessAZ:
HTC just sent me an email to rate their customer service. This is their best joke yet. Lol
[HTC 10 Guides, News, & Discussion] blumpkinblake:
April 12th preorder in the U.S. didn't get a shipping confirmation until a week after my card was charged. It's been stuck on shipping label received for almost a week now.

Never preordering again
[HTC 10 Guides, News, & Discussion] Chord_Hugo87:
lol....I pre-order may 2nd and got it may 10th
[HTC 10 Guides, News, & Discussion] DinarQ8:
is there anyone has pre-order but did not receive any email ?!!!!
[HTC 10 Guides, News, & Discussion] wildbc:
Just received mine in B.C interior Canada. Paid through paypal with Google+ April 14th. No shipping notification from htc.
[HTC 10 Guides, News, & Discussion] Taknarosh:
Received mine today as well.

Carbon Grey version.

Pre-Ordered April 13th.
[HTC 10 Guides, News, & Discussion] datafoo:
Enjoy yours guys.

I've had mine 11 days and just dropped it breaking the screen.

I'm filing my first Uh-Oh claim :(
[HTC 10 Guides, News, & Discussion] RenzokukenXDA:
I placed my order 5/14 which is a weekend, lets see if they could deliver within the 3-8 business days shipping window as mentioned in the website.
[HTC 10 Guides, News, & Discussion] A_I:
after 1 Month and 2 days

I got mine today
[HTC 10 Guides, News, & Discussion] Raptor247:
Another aussie here, yay!

I pre-ordered on 24 April. When i messaged HTC customer support last week they just told me "it is in process and will be shipped out during this month of May. Unfortunately the system doesn't tell me in which day it will be shipped out."

They even said i paid with credit card even though I paid with PayPal, subtle scripting here :p
[HTC 10 Guides, News, & Discussion] anndrenaline:
From HTC US site right? I don't think they have shipped out any Aussie orders yet :( They gave me a generic " your order is successful but they are unable to check the date, no worries..." Month of May eh looks like another 2 weeks of wait.
[HTC 10 Guides, News, & Discussion] Raptor247:
Yeah from the HTC US site. It was much cheaper than the Australian RRP with the coupon code, but didn't think the wait would be this long!
[HTC 10 Guides, News, & Discussion] mrponx:
Mine got shipped from Clove.co.uk last night. and guess what? The phone is available in my country for 2 days and I won't get mine until Thursday, if I'm lucky :(

This is the first time I've ever pre-ordered a phone and surely will be my last
[HTC 10 Guides, News, & Discussion] S1CAR1US:
Hey guys, haven't checked this thread in a while being that i got mine about a week and a half ago, but I'm glad to see it is still active.

I am getting concerned as to why i havent recieved my ice view case yet... Has anyone who pre ordered in April from US received an ice view case? I ordered the 10 and the case together on 4/20 and status on shipping conf page hasnt changed for the case. Also, has anyone received theur "free gift" yet?

For those of you still waiting, i am very sorry to see that, and all i can say is have faith in the fact that the wait WILL be worth it. I can't imagine taking any other device right now in trade of this one. It is absolutely beautiful. I would take an s7e or a Huawei p9+, but not if i had to give this one up for it. I hope anyone of you still waiting will get yours soon though.
[HTC 10 Guides, News, & Discussion] Haz04:
Canadians I have two questions. Which courier did HTC use?

How long before delivery did they actually charge your credit card.

Sent from my HTC 10
[HTC 10 Guides, News, & Discussion] A_I:
My card was charged after delivery LOL ... they use Fedex
[HTC 10 Guides, News, & Discussion] RenzokukenXDA:
Update:

5/14 Order placed, Status: Boxed Shipment

5/17 Email confirmation from HTC received, Status: Pending Fulfillment
[HTC 10 Guides, News, & Discussion] jpeg42:
Have any luck with this? I just popped in my fi sim, took the APN settings off my 6P (not sure if this was needed) and seem to be able to call and mms, great speeds on tmo LTE.

Can't get the Fi app to activate, no wifi calling and can't switch to Sprint.
[HTC 10 Guides, News, & Discussion] joshuadjohnson22:
Yeah it will only work with tmobile, no wifi calling or sprint. It's the only way to use Fi on a non-supported device. Mine worked with tmobile like yours. Interestingly enough the only bugs i've ever had with fi was Sprint or wifi calling related so it wasn't so horrible being stuck on tmobile.

The app will not work (always will activate) and I got a weird bug with sms that I recieved (they would always have a weird signature). Also people need to understand that the Fi sim must be activated before use with a non-fi device since the app will never load.
[HTC 10 Guides, News, & Discussion] skypilotofhope:
FedEx Express.

My cc was preauthorized on 5 May; funds debited. Preauthorization expired 9 May; funds credited back. Phone delivered 13 May. HTC site still says 'Pending Fulfillment.' Technically, I have not paid a penny for this phone to-date. Weird!
[HTC 10 Guides, News, & Discussion] RenzokukenXDA:
Just got the email confirming shipment.

5/14 Order placed, Status: Boxed Shipment

5/17 Email confirmation from HTC received, Status: Pending Fulfillment

5/17 Email confirming shipment

ETD 5/21 End of day
[HTC 10 Guides, News, & Discussion] mrponx:
Fedex updated their delivery status. I'm getting it today!

Can't wait
[HTC 10 Guides, News, & Discussion] DinarQ8:
orderd May 14 and May 17 get shipping confirmation by FedEx ?
[HTC 10 Guides, News, & Discussion] mrponx:
Got it!!! so happy with it so far.. I thought it would be bigger than M8 but it's actually nicer to hold with better grip
[HTC 10 Guides, News, & Discussion] DeadPotato:
I got mine yesterday. I got the "surprise mail" but there was nothing out of usual on the package, anyone knows what the surprise itself was? There is no cake again?! Please PM me if you don't wanna spoil it on the thread.
[HTC 10 Guides, News, & Discussion] RenzokukenXDA:
I will come in a separate shipment
[HTC 10 Guides, News, & Discussion] DeadPotato:
Ah, thanks for reply! will they send me a mail confirmation with the tracking number when it ships or something?
[HTC 10 Guides, News, & Discussion] LostMyMarbles:
Just ordered mine over t-mobile website. Called about 5 stores in northern NJ and all said they did not receive any HTC 10s and don't know when it will be in stock. Great Job. lol We'll see how long it takes to get to me! VIA UPS.
[HTC 10 Guides, News, & Discussion] Haz04:
Australian devices via HTC.com are finally shipping. Email notification and tracking received..

Sent from my HTC 10
[HTC 10 Guides, News, & Discussion] Raptor247:
Same here :D

FedEx says it was shipped out on 17 May, but only got the shipping email today 19 May
[HTC 10 Guides, News, & Discussion] blumpkinblake:
4/12 preorder. I broke their shipping system. Got my issue escalated two weeks in a row. Not fixed

Eta 2017
[HTC 10 Guides, News, & Discussion] INDIAN-MAfIA:
Preordered 18 April, HTC said they had problem processing the payment, Re ordered on 9 May, was told it should ship in 2-3 days, didn't receive till 16 May, called again, said will ship in 4 days, hasn't shipped till today.

ETA: NEVER. I'm cancelling and buying from ebay.
[HTC 10 Guides, News, & Discussion] teebright:
Don't want it that bad.

I pre-ordered the HTC 10 on 4/29 but Capital One flagged the order and it did not go through. Since I rarely use the card they thought the charge was fraudulent. Neither Capital One nor HTC thought to notify me.

When I checked on the order on 5/16 I canceled that order and reordered with my Discover card during a painfully slow 35 minute phone call to their sales department. HTC randomly canceled this order on 5/17. I called Discover card and they said everything was good- plenty of credit and no spending limits or flags- so this one is on HTC.

When I called to ask about the cancellation, they gave me a new promo code and told me to order it online. Tried it on 5/18 and it said the phone was back ordered. Tried it on 5/19 and the code doesn't work.

TL;DR, tried to buy a phone and HTC won't take my money. Guess the S6 will do until the Nexusesesess come out this Fall.
[HTC 10 Guides, News, & Discussion] saa751:
Any promo code that still works?
[HTC 10 Guides, News, & Discussion] Behold_this:
You just missed it, the last working one I knew of expired yesterday at 11:59pm. Maybe someone else might have another floating around, but the ones that have been posted previously are gone.
[HTC 10 Guides, News, & Discussion] saa751:
got paid today.

I've tested HTC1011 yesterday and it was still valid, I've no idea about the deadline.
[HTC 10 Guides, News, & Discussion] Sammae7:
This has been a disappointing release. Half assed. HTC already came late to the game, and now not being fully available yet is going to hurt them.

They have less than a month before I move on to something else.
[HTC 10 Guides, News, & Discussion] teebright:
Might as well wait for the possible HTC Nexus by that point.
[HTC 10 Guides, News, & Discussion] Behold_this:
Yeah unfortunately that's the one that expired at midnight yesterday
[HTC 10 Guides, News, & Discussion] Heisenberg420:
Getting very confused with HTCs site... when I ordered, I linked my google+ to login and now going back to check order status there's no option to link it again and its not accepting my gmail email.. and i didn't get a guest password in my order confirmation email.
[HTC 10 Guides, News, & Discussion] Tidbits:
Click on forget password and redo the password using your email. Then when you check the status use your order number and that password you just entered.
[HTC 10 Guides, News, & Discussion] joshuadjohnson22:
I had the same issue and I had to go to HTC support to get it resolved. Eventually they change my password to let me in. At first it was reset to 1234567 but they reset it a second time. Use their email support and explain it and they will get you going. It took a few days for some odd reason but they fixed it.
[HTC 10 Guides, News, & Discussion] Heisenberg420:
I'll give that a shot, I tried resetting my password which seemed to work but still couldn't log in.. ugh
[HTC 10 Guides, News, & Discussion] Sc6oTch:
just checked the status, i placed the order on 12/4, and the status report: boxed shipping. ordered fro htc.eu
[HTC 10 Guides, News, & Discussion] jollywhitefoot:
Not true. Volte works fine on my wife's Unlocked edition A9. I just had to get her a new sim card.

I've never been able to get it to work on the M9 using developer or custom marshmallow rom, though. On the M9, I can only get it to work using one of the AT&T lollipop roms, or a custom/developer edition rom if I flash the ATT radio.img from the ATT lollipop firmware package.

I assume (HOPE) the 10 will be similar to the A9 in this regard.
[HTC 10 Guides, News, & Discussion] joshuadjohnson22:
Mine has had that status since I was able to check my status. I ordered 4/16

HTC 10 - Unlocked - Glacier Silver Boxed Shipment

---------- Post added at 01:34 PM ---------- Previous post was at 01:31 PM ----------

I hope too, cuz all those devices did not have any hope. I think it is the devices that AT&T offers will work but the devices that they do not offer (nexus 5X, 6P and Moto X Pure don't) Just my hypothesis. If this is true the 10 will not work.
[HTC 10 Guides, News, & Discussion] jollywhitefoot:
I hope that's not true too. I really don't even care THAT much about volte, but it just drives me crazy that I can't get it to work on M9 mm.
[HTC 10 Guides, News, & Discussion] joshuadjohnson22:
Same here, part of me doesn't want it because it drained my battery but it just sounds so good and LTE coverage is better in my location.
[HTC 10 Guides, News, & Discussion] patstock11:
Just tried to look up my order via the link in the confirmation email. Putting in my order # and password and I'm getting incorrect order # or password message. U.s. store btw
[HTC 10 Guides, News, & Discussion] aknotts415:
I made a post about how I fixed this with mine.

http://xdaforums.com/htc-10/how-to/psa-track-lookup-t3366725
[HTC 10 Guides, News, & Discussion] Ajfink:
That happened to me, too. Reset password.

Mine also says boxed shipment (Carbon, ordered 4/12). Does that mean it's preparing to ship?
[HTC 10 Guides, News, & Discussion] Heisenberg420:
I was able to reset it, but couldn't get in til 20 min after I reset my password. The trick is to find where to reset password with just your order number in this mess of a website

Sorry to say but that's what mine says and I ordered last night. There's likely to be no useful information from their order status page.
[HTC 10 Guides, News, & Discussion] blueadept1:
Boxed shipment simply means that the product itself is boxed. The hierarchy on the page indicates that the text is a property of the device itself rather than an order status. Nothing to see here.