yashsingh1/xdaforums huggingface dataset:
[HTC 10 Guides, News, & Discussion] aknotts415:
I'm with you on the preorder thing. They should all do out same day regardless. Hence preorder (to ensure you get one and their not sold out) lol Just like if you preorder a Xbox game lol. You preorder to reserve your copy lol I'm with you buddy. Its messed up.
[HTC 10 Guides, News, & Discussion] Haz04:
Can I ask how HTC deal with warranty for people in Canada? Do you get Uh Oh protection? Where do you send your phone if something fails??

Sent from my HTC One M8
[HTC 10 Guides, News, & Discussion] kaiser_tytnii:
No uh oh here, warranty repair is performed by a 3rd party called futuretel in Markham, Ontario.
[HTC 10 Guides, News, & Discussion] Lightshade0815:
I guys, long time reader / first time poster here :D

Just wanted to let you know about my struggles here in Germany:

Preordered the HTC 10 on the 21th April from htc.com my PayPal account got charged right away on the same day. No news about the shippement, though. Tried to contact Customer Support twice, asking about the estimated delivery date and if there has been troubles with my order (after reading of some of the troubles some guys are having here :)). No answer until today. Canceld my order yesterday, got my refund right away and ordered at Media Markt (a huge eletronics store here in europe). Got a same day delivery and will receive my carbon grey HTC 10 tomorrow (Holiday today here in Germany sadly) :)

I think its a really bad way to treat the customers that order directly through the companies website....

Anyway, looking forward to have it in my hands by tomorrow :D
[HTC 10 Guides, News, & Discussion] cheecks:
No, I'm 90% sure Uh Oh protection is only for the US... I believe I saw it asked on twitter. I will try to find the tweet and post it.
[HTC 10 Guides, News, & Discussion] kaiser_tytnii:
100% Confirmed
[HTC 10 Guides, News, & Discussion] trout14:
Unlocked carbon grey ordered on the 12th. Email last night at 8:30pm, upgraded to overnight shipping will be here in 8 hours.
[HTC 10 Guides, News, & Discussion] aer0zer0:
That is driving me nuts, they won't even let me make a password either. Sick of dealing with CSR on this everyday and to check
[HTC 10 Guides, News, & Discussion] aknotts415:
Just a heads up guys, the HTC.com website finally lists it with buy now and instock for real this time. It even says "Orders ship in May" under product description in the cart. Also the HTC1008 seems to be over with for now. Atleast not working at this moment so

BE CAREFUL ABOUT CANCELING AND REORDERING $100 COUPON IS NOT WORKING!
[HTC 10 Guides, News, & Discussion] keiri:
Quick update on my orders:

Order 1 - Placed April 14th ~12:00PM EST via HTC.com for Unlocked Carbon Grey

CC events

- mid afternoon 5/4/16 received a $0.00 charge from DR

- evening of 5/4/16 the charge no longer shows in my pending transactions

- morning of 5/5/16 shows the full charge of $658.51 showing in my pending transactions from DRI*HTC CORPORATION

HTC.com/Find My Order events

- mid afternoon 5/4/16 still at "Boxed Shipment"

- evening of 5/4/16 still at "Boxed Shipment"

- morning of 5/5/16 finally at "Pending Fulfillment"

Order 2 - Placed May 4th ~ 1:45PM EST via HTC.com for Unlocked Carbon Grey

CC events

- evening of 5/4/16 shows no events for this order

- morning of 5/5/16 shows no events for this order

HTC.com/Find My Order events

- evening of 5/4/16 the order isn't found/DNE

- morning of 5/5/16 the order is showing "Boxed Shipment"

At this point, I'll conclude that the charge I saw yesterday was for the first order I placed and it was a coincidence it showed up after I placed the second order. Going by the order events a few of you have posted, I'll assume my phone will ship either late tonight for delivery tomorrow OR tomorrow with possible delivery on Saturday or Monday. Once I get a tracking number for the first order I'm cancelling my second one.

Will update the thread as I get info. Best of luck, guys!
[HTC 10 Guides, News, & Discussion] aknotts415:
I reordered yesterday too, glacier silver About 5/4 2PM Next Bus Day. Didnt get my order confirmation till morning 5/5. Nothing so far. Ive also realized you cant lookup your order on findmyorder.com untill your order is confirmed.

Made second order 5/4 5PM order for Carbon Grey Next Bus Day AM not confirmed yet also.

Same situation as you with two orders. Ill cancel which ever one doesnt get charged first!
[HTC 10 Guides, News, & Discussion] h8rift:
If you call and explain you paid and didn't get a password, they will give you one. The CSR's are exceptionally nice and easy to work with considering the bulk of the pre-ordera calling in yelling at them.

I had a pre-order on 4/12 and it apparently died somewhere in their system and wouldn't actually charge my card. Had to order a new one yesterday and get to the end of the line. Just hoping to see some movement by Saturday (not expecting but it would be nice).

If everyone took a step back from "who got it first" and all of that jazz, you would see that HTC started shipping devices like less than 24 hours ago and we're doing it all through the night. They are meeting their commitment.

And for those complaining about pre-ordering and how we should get it earlier, etc...remember we got $100 off and Uh-Oh protection. Not to mention warranty is NOT voided for unlocking the bootloader. No bloatware and one less middle man for direct updates.

Can't say the same for the carrier models.
[HTC 10 Guides, News, & Discussion] dottat:
$100 coupon is a joke anyways. Phone should not be priced at 699. As to my carrier, they are offering for $51 below that coupon price. Sans ut oh.
[HTC 10 Guides, News, & Discussion] h8rift:
$100 off is no joke to me. Although i am glad you have disposable income [emoji106]
[HTC 10 Guides, News, & Discussion] dottat:
The joke is I wouldn't pay $699. They made everyone think they got a deal.
[HTC 10 Guides, News, & Discussion] h8rift:
Well I want the phone. So $100 off makes me happy.
[HTC 10 Guides, News, & Discussion] dottat:
Watch the price. Two weeks from now will be $599 normally.
[HTC 10 Guides, News, & Discussion] buddebr1976:
Pending Fullfillment

How long it is taking to go from pending fulfillment to actually shipping? I ordered April 12th, Carbon Grey and it has been pending fulfillment since yesterday afternoon.
[HTC 10 Guides, News, & Discussion] anandlal:
Ordered May 1st. Silver. Chose 2-day shipping in US. Order is Pending Fulfillment.
[HTC 10 Guides, News, & Discussion] JHadley:
Did it just change this morning? I ordered a Carbon one on May 1st, but the status hasn't changed yet.
[HTC 10 Guides, News, & Discussion] mandroid2010:
I filed a claim with pay pal no one has any information this by far is a complete cluster F**K on HTC part and this digital river clown of a company.

You got my money but I cant look up my status. Guest password blah blah blah every time i try to set up get errors complete BS
[HTC 10 Guides, News, & Discussion] droidiac13:
Just found out leaving the waiver at the door won't work. MUST be signed for. DAMN
[HTC 10 Guides, News, & Discussion] Overstew:
Well, crap. I left one on my door but I guess I'll have to make sure I'm home. Looks like mine will be delivered around 7-8PM eastern. Good thing too since I should be home by then.
[HTC 10 Guides, News, & Discussion] lampel:
When you track it if it says 'direct signature' the shipper has specified a live person needs to sign... Sucks when they do that!
[HTC 10 Guides, News, & Discussion] OGhoul:
Mine has shipped as well (unlocked, not Verizon).
[HTC 10 Guides, News, & Discussion] droidiac13:
Good thing I'm the boss. I'm going to head home as soon as I'm done with an interview and wait.
[HTC 10 Guides, News, & Discussion] S1CAR1US:
I ordered on the 20th and nothing has happened yet.... there is people now saying they ordered 2 days ago and are already having confirmation that their device is on the way!?? I am really close to canceling this order... If I do I know one thing is I will never buy an HTC ANYTHING again...
[HTC 10 Guides, News, & Discussion] joshuadjohnson22:
man, I left the paper too, I'm hoping the driver derps or I'm home in time. My wife should be home around 12:30 and I'll be home around 4. I'd hate to have to drive and get it.
[HTC 10 Guides, News, & Discussion] droidiac13:
No kidding. If I don't get home before delivery I'll have to wait until 7pm to go get it.
[HTC 10 Guides, News, & Discussion] joshuadjohnson22:
I hate signature deliveries so much
[HTC 10 Guides, News, & Discussion] aknotts415:
So I picked Next business day AM on one of my orders, hoping for friday or saturday. So if no ones there in the AM they come back in the evening? or am I most likely waiting till the next day?
[HTC 10 Guides, News, & Discussion] anandlal:
I checked last night and it was boxed shipment. Checked this morning and it was pending fulfillment.
[HTC 10 Guides, News, & Discussion] darkcroc:
sorry bit late on this guys work ftw

Order HTC 10 Glacial Silver

Order date April 25th Night

Just went into pending fulfillment either late last night or early morning (saw at 2am pending fulfillment)

Im also hoping for it to ship out by end of day then get it by tomorrow or Saturday if it delivers on Saturdays
[HTC 10 Guides, News, & Discussion] Jooosty:
HOLY MOLY!!!! JUST RECEIVED FEDEX DELIVERY NOTICE!!!

I ORDERED MAY 3RD WITH NEXT DAY AM!

ARRIVING TODAY!!!!

Edit lol

It was something else. Got too excited.
[HTC 10 Guides, News, & Discussion] aer0zer0:
I have called twice, both times I have been told I can't, bc I paid with PayPal and no account (guest). [MENTION=3472611]dottat[/MENTION] is right, I could have bought with edge, just paid off the edge, and be contract free for a little over 600. No uh oh, but I probably could have lived without it. Total BS
[HTC 10 Guides, News, & Discussion] keiri:
That's great Jooosty!

I'm hoping to receive a shipment notification today as well.
[HTC 10 Guides, News, & Discussion] jollywhitefoot:
Warranty starts from when you activate the device, not from when you preorder.
[HTC 10 Guides, News, & Discussion] GearshiftJB:
HTC sure is slow rolling out shipping email's ... (I lack FedEx DM T.T) Next Day AM so I'm somewhat expecting it today... somewhat tomorrow? lol
[HTC 10 Guides, News, & Discussion] ImagioX1:
So I ordered on the 12 and I'm still at pending fullfilment. I don't have a FedEx account, but I have not gotten an email from HTC saying it has shipped. For all those who got the FedEx Shipping notification does it also show up on HTC'S website as shipped?
[HTC 10 Guides, News, & Discussion] ph33rtehgd:
While my Verizon version ordered at HTC.com hasn't shipped yet (still in boxed shipment state), I see the full amount as a pending charge as of today on my credit card. My order was placed on 4/29.
[HTC 10 Guides, News, & Discussion] duowing:
Did anyone here with shipping confirmation order it with the case?
[HTC 10 Guides, News, & Discussion] Jooosty:
Yeah turns out my fedex shipment is a stupid charger I ordered 2 months back that was on back order.

Darn
[HTC 10 Guides, News, & Discussion] aknotts415:
I was gonna say holy shnikeys how is that possible lol also look to the bright side buddy. MAY 3RD and urs is going to probly ship tonight lol Nothing on my orders yet. Both have been confirmed no fulfillment yet! Hoping theres a surplus of one color and ones more likely to ship :) i have 1 order of each color :) Also hoping Next day AM bumps me up some too lol
[HTC 10 Guides, News, & Discussion] daviddem:
WOOOOOO! Mine just arrived. Carbon grey shipped on 5/4
[HTC 10 Guides, News, & Discussion] darkcroc:
Congrats Bro I hope mine comes tomorrow does it ship day after it goes into pending fulfillment?
[HTC 10 Guides, News, & Discussion] aRok99:
RIP Sucks man, sorry to hear that! I'm also still rocking my m7 lol, the camera recently went out and it was perfect timing to order the m10. So time for the m7 to be put out the pasture ("like my nana").
[HTC 10 Guides, News, & Discussion] joshuadjohnson22:
Mine shipped about 24 hours after it went into fulfillment
[HTC 10 Guides, News, & Discussion] animaleyes76:
Congrats :)

Meanwhile htc.com UK orders-land

HTC UK Twitter "We're sorry you feel that way. It's not that we don't have a planned date, just that we don't want to disappoint if there are any last minute changes ^CD"

So we know Carphone Warehouse and 3 have stock and are shipping tomorrow and now we get messages that there "could" be problems/delays via HTC.com........

They are complete jokers.
[HTC 10 Guides, News, & Discussion] darkcroc:
Nice I hope mine ships today does anyone know if fedex will ship on Saturday heard its hit or miss and I don't wanna wait till Monday :eek:
[HTC 10 Guides, News, & Discussion] daviddem:
Yes, mine was shipped a day after Fulfillment.
[HTC 10 Guides, News, & Discussion] joshuadjohnson22:
usually they do not unless you pay for Saturday delivery. Maybe HTC does?

When I ordered the nexus and had to get replacement units every time it fell on a Saturday so I had to wait until Monday
[HTC 10 Guides, News, & Discussion] c_koop82:
Just got off the phone with HTC. I preordered 4/12 at around 6 pm PST and my order has been showing boxed shipment. They told me the order "didn't go through" and to reorder it online. So I guess I lose out on getting the phone when I should and I don't get the $100 dollars off. So if any of you have orders still showing boxed shipment give them a call. I might call them back and complain but I'm pretty irritated right now.
[HTC 10 Guides, News, & Discussion] dexx0008:
That doesn't seem right. If you pre-ordered and had the discount at that time and it was showing boxed shipment. I'd be pushing to get the 100 on the re-order they placed.

I hate living close to industrial park. 2 fed ex trucks have driven by so far without stopping to drop off my phone.
[HTC 10 Guides, News, & Discussion] c_koop82:
I haven't reordered yet, I will probably call later.
[HTC 10 Guides, News, & Discussion] aknotts415:
yeah id call and ***** up a storm about reordering and i wouldnt hang up till they gave me the $100 off lol.
[HTC 10 Guides, News, & Discussion] aRok99:
Now that ain't right! HTC should prevent from this happening and if does they should do whatever it takes to make you happy!
[HTC 10 Guides, News, & Discussion] c_koop82:
How about $150 and free overnight shipping! lol
[HTC 10 Guides, News, & Discussion] dottat:
In that case...about an hour ago for me.
[HTC 10 Guides, News, & Discussion] Perry977:
Yes, within few minutes or an hour, you will get an email from HTC, also if you check your order status, it will say its shipped.
[HTC 10 Guides, News, & Discussion] aknotts415:
AGHhhh pleaseeeeee go into fulfillment orderrrr PLEASEEE!!
[HTC 10 Guides, News, & Discussion] failedjedi:
My carbon ordered unlocked from HTC in the US on the 19th is still just boxed shipment. Not even pending fulfillment. So I guess the part of me being in the first wave was just total BS lies.
[HTC 10 Guides, News, & Discussion] apandian:
Same here. Placed my order on 18th and still boxed shipment. Call CSR and they say its all good but have no information of when it will be shipped.
[HTC 10 Guides, News, & Discussion] aknotts415:
You guys order carbon grey? seems like less of those shipments
[HTC 10 Guides, News, & Discussion] GearshiftJB:
I wish... still waiting... 12 hours later
[HTC 10 Guides, News, & Discussion] apandian:
Yes, it is carbon gray. But looking at all the messages, looks like carbon gray orders are going out in almost in the order in which they received it. So hopeful I will get it early next week atleast.
[HTC 10 Guides, News, & Discussion] goodtimes50:
Ordered a Carbon Grey on 4/12 and it's on the truck for delivery.
[HTC 10 Guides, News, & Discussion] Shanki2k8:
Ordered on 19th, no updates yet. Carbon Grey. HTC pleaseee ship mine today:(
[HTC 10 Guides, News, & Discussion] tristann616:
Again, ordered on 4/12 and still "Pending Fulfillment". However, I am confused about one thing -- when looking at my order status, there are two bullet points. One says Boxed Shipment and then the other says "Order Status: Pending Enrollment" . I just called and HTC I should be fine, but I'm confused since a lot of you are upset about Boxed Shipment...so can someone clarify?

Also, as I said, I just called HTC, and she said that they're probably "detailing" my phone -- didn't think I ordered a car, but I guess it's whatever at this point. I just want the phone. I had "Pending Fulfillment" since yesterday morning, so I'm hoping it gets sent out today.

ALSO! I got a notification on my phone, if you want $100 off the phone, try HTC1010. That one might work since I got the message last night.
[HTC 10 Guides, News, & Discussion] joshuadjohnson22:
All of ours says boxed shipment. But they add pending fulfillment if yours is about to ship. You are good. That never changes. When it just says box shipment is when you should be annoyed
[HTC 10 Guides, News, & Discussion] dems86:
Seems like most people who got Pending Fulfillment the day before yesterday, got theirs shipped out yesterday.

So it stands to reason that those of us who got Pending Fulfillment yesterday, will have ours ship out today...seems reasonable enough to me...if by Monday anyone who order on the 12th hasn't had either Pending Fulfillment status change and/or Shipping notification, probably needs to get in touch with HTC and bounce that shiz up the line.
[HTC 10 Guides, News, & Discussion] thaima1shu:
Frustrating. Ordered mine the morning of 4/12 but the order status still just says boxed shipment. Did an online chat with HTC and the rep just said that the order is active but 'pending payment'. No real further details beyond that.
[HTC 10 Guides, News, & Discussion] SerArris:
In light of all the orders shipping out, lots ordered before me (rightfully so), and quite a few after me (total BS), I think I've decided to cancel if I don't get a shipping notice tonight. I'll just go another route. I really love HTC and want this phone but I'm not really into supporting a company that doesn't support me. Sour grapes? Maybe. For me, it not only comes down to quality of product, but the way a company is organized and handles distribution. They are doing a piss poor job of this from what I see. Yeah, my definition of early May might not equal theirs, but it all comes down to perception. That's why I like firm dates instead of vague time frames. They don't have their act together and it shows. I feel bad that my excitement for this product is really slipping away. They seem to have an awesome product coming. It's sad that I could walk into Verizon right now and buy one off the shelf but my pre-order isn't even processed yet. Too bad the Verizon ones are full of bloatware and only in Glacier Silver. Really really want the Carbon Gray!! Sorry for the rant. Just slightly irritated.
[HTC 10 Guides, News, & Discussion] joshuadjohnson22:
I get your point and it is valid. But early may is early May, some of us will get it today and some will get it tomorrow but I think everyone will have theirs by Monday

Best of luck to you then
[HTC 10 Guides, News, & Discussion] SerArris:
I did say I'd give it till the end of the day! :D
[HTC 10 Guides, News, & Discussion] failedjedi:
I'm starting to feel the same way. I want the phone. It's ideal for me. But the fact that they are still saying they are shipping in the order that they were ordered is such BS. 5 minutes reading this thread and you know that's a lie. I don't mind people from the 12th getting theirs first. I ordered later. However, Seeing someone order 10 or more days after me getting theirs today and mine isn't even pending yet, that's just complete BS.

HTC needs to reevaluate their business. They aren't failing because of the products. They are failing because they are vague and deceptive with the customers at best, and flat out liars at worst.

I am going to wait this out and get the phone I want, but this will absolutely be the last time I purchase directly from HTC.
[HTC 10 Guides, News, & Discussion] OGhoul:
And of course, my drug addict, slacker brother couldn't be trusted to wake up in time to sign for the delivery.
[HTC 10 Guides, News, & Discussion] joshuadjohnson22:
I honestly think everyone will have their phones no later than tuesday if they pre-ordered it. Yes it is sad how they handled it but we knew digital rivers isn't the best. I think people just need to relax. If you have called and confirmed that the order is still good then just give it a day or two
[HTC 10 Guides, News, & Discussion] failedjedi:
I would be 100% fine waiting a day or two if they didn't say anything. But they KEEP saying it's going in order (it's not). They have repeatedly told me I would still get it day 1 (That's a lie now). If they just shut their mouth it would be annoying but I could put up with it. But instead they keep saying things and it's just lies. If social media doesn't have any real details, why are they saying anything? When people complained to Jeff about it not going in order and silver went first then carbon, he said he didn't know about that, meaning he doesn't know how the distribution is actually working, but still insists they are going in order.

They need to give a straight answer as to how they are randomly deciding who gets theirs, or just shut up.
[HTC 10 Guides, News, & Discussion] SerArris:
I definitely agree. Maybe I'm being pissy and if it sounds that way I do apologize. I definitely wouldn't call it a botched launch but they definitely could have handled things better. If people still aren't receiving their pre-orders by next week then I reserve the right to revise my position! ;)
[HTC 10 Guides, News, & Discussion] Tidbits:
OK guys check this out. No email from HTC, or FedEx. I just got the text message my device is out for delivery. I then check HTC/DR website no tracking number. I checked FedEx low and behold a tracking number.
[HTC 10 Guides, News, & Discussion] SerArris:
Hey. When did you order? Didn't you get yours today?
[HTC 10 Guides, News, & Discussion] droidiac13:
And they're off to the FedEx website!
[HTC 10 Guides, News, & Discussion] SirrJonathan:
I ordered the Carbon Grey on the night of the 13th and it now says that it is in Fulfillment. I called them on the 24th and the 4th (yesterday) just to keep tabs on it since some people were experiencing some BS with payments and cancelled orders.
[HTC 10 Guides, News, & Discussion] joshuadjohnson22:
You both have complete and valid arguments. This is America and you have every right to cancel and protest. Unfortunately if you actually want the phone all you can do is complain and I doubt they will do anything. But until HTC grow they will have to do this crap and use 3rd party companies who can't figure out a simple launch. So really your choices are to cancel and protest or to wait it out. All depends on how much you want the phone and if they want over rights your anger. I think HTC is trying to do it in order but they clearly have issues on DR's end.
[HTC 10 Guides, News, & Discussion] failedjedi:
Most people have theirs marked "Direct Signature" not "Signature Required"

This means the person who's name is on the package has to sign for it. Depends on the driver of course, but by the rules, it's supposed to be the person who's name is on it.
[HTC 10 Guides, News, & Discussion] SirrJonathan:
You got the text message from Fedex?
[HTC 10 Guides, News, & Discussion] Tidbits:
Lol I just go the email I should have gotten that a label has been printed.
[HTC 10 Guides, News, & Discussion] failedjedi:
Did your order status update to pending fulfillment though?
[HTC 10 Guides, News, & Discussion] Tidbits:
Yes I have it setup for text and email when things should be delivered.

---------- Post added at 06:31 AM ---------- Previous post was at 06:30 AM ----------

No it still says pending fulfilment. No tracking number or even updated.
[HTC 10 Guides, News, & Discussion] aknotts415:
SWEEET BABY JESUS!!! MAY 4TH ORDER!!!

HTC 10 - Unlocked - Glacier Silver

Boxed Shipment

Order Status: Pending Fulfillment

Your order has been released for fulfillment. You will receive a shipment confirmation email with tracking when your product is shipped. Tracking numbers will be displayed on this page after the product has shipped.

IM CRYING ITS SO BEAUTIFUL!