yashsingh1/xdaforums huggingface dataset:
[HTC 10 Guides, News, & Discussion] tonnytech:
mobiles.co.uk rubbish there phone system hanged up on me on three attempts. Ordered of carphone warehouse in end if you push them they will offer 20% of handset price so i got mine for 79.99 + 50 cashback
[HTC 10 Guides, News, & Discussion] senjiroh:
Batch email at 00:38? :p
[HTC 10 Guides, News, & Discussion] earazi:
Just got the email from HTC, I ordered on the 30th, charcoal, with the 10 percent off.

"We're about to finalize your order.

Let's make sure it doesn't get delayed."

I used works address for shipping so I guess the earliest I'll see it is Monday, annoyingly I think I checked out as guest so can't log on and when I phoned customer services they were useless and couldn't tell me anything.

Anyway seems the wait is nearly over :)
[HTC 10 Guides, News, & Discussion] silo24:
So it would seem.

Looking like mid-end next week for receipt I reckon.
[HTC 10 Guides, News, & Discussion] Rohaq:
Interestingly, I actually called my bank earlier today before even receiving the email to try to preauthorise the charge - They said that there's no way to prevent it from being blocked if it's caught up in their system, though they'll stick a note on it for the team involved if it does.

Of course, that doesn't stop the initial block; I'd better not lose my place in the preorder queue!
[HTC 10 Guides, News, & Discussion] donuldvan:
I've just had the same email. I ordered on April 14th.
[HTC 10 Guides, News, & Discussion] wojtus0186:
Hi got exact same email...status online still showing boxed shipment...at least something going on but still very unhappy with all this situation. I paid via pay pal so money has been taken straight away on 14/04...
[HTC 10 Guides, News, & Discussion] RCJ89:
Yep just got the same thing
[HTC 10 Guides, News, & Discussion] gigeaky:
Just ordered my second case after this email :silly::laugh:
[HTC 10 Guides, News, & Discussion] rdmack:
Calling the bank in the morning should be alright, yeah?

Looking forward to getting my mitts on this phone!
[HTC 10 Guides, News, & Discussion] 10rdan:
Me too, got it at 12.30am. Oh well, better late than never.
[HTC 10 Guides, News, & Discussion] Phil750123:
Still a massive farse. Nothing shipped on the 6th like they said!
[HTC 10 Guides, News, & Discussion] RealEvil:
Got same email from HTC. I assume shipping Monday.... Tuesday at earliest. :(
[HTC 10 Guides, News, & Discussion] JazLiew:
Edit: Nevermind. Deleted.
[HTC 10 Guides, News, & Discussion] troggy:
Yeah around 0:38 last night. Jokers
[HTC 10 Guides, News, & Discussion] earazi:
Looks like the US are getting a freebie if they preordered, I wonder if we'll get anything. Then again they didn't get any earphones which I believe we do, at least I'm hoping we do as the ones on the box are supposed to be very good.

Looks like my phone will arrive before my 128gb pro+ card.. Then adoptive storage here we come.
[HTC 10 Guides, News, & Discussion] DinarQ8:
the email just for attention you have enough money on the credit card
[HTC 10 Guides, News, & Discussion] alexp999:
At least we've had some sort of communication.

I'm guessing payment will be taken Monday for card orders with shipping over the week depending on when you ordered.

I wonder if it is coming from a UK warehouse? Or is it Ireland? Maybe even somewhere in Europe.

Anyone ordered direct from HTC before to know where it ships from and how long it takes?
[HTC 10 Guides, News, & Discussion] gsw5700:
Is there really no way to change delivery address?
[HTC 10 Guides, News, & Discussion] johnbrighton:
If it's DPD then yes, once you get your tracking number, you can change delivery details....hope that helps.
[HTC 10 Guides, News, & Discussion] gsw5700:
Many Thanks for that
[HTC 10 Guides, News, & Discussion] exocetdj:
Ordered a spidgen exact fit case (until the actual Ice view comes out) and two micro USB ~> usbc adapters last night and they are coming today

HTC could learn a few tricks from em lolol!
[HTC 10 Guides, News, & Discussion] Sied45:
I ordered mine direct from HTC on 3rd May and I've also received the email from them. Not sure if that's good news for you guys who ordered mid April or good news for me... Or both
[HTC 10 Guides, News, & Discussion] alexp999:
I would imagine it just means they are now going to start porcessing orders in the order they were received so make sure you have money in your account to allow the card to go through, unless you paid by paypal.

I paid by paypal, so no excuses to hold mine up :D
[HTC 10 Guides, News, & Discussion] DaztheD:
Ordered on the 12th April like many others and received the same email overnight but for me, that's the final straw.

I've called to cancel my order but even that is a difficult process. They have to email the e-commerce dept' who will in turn contact me to confirm the cancellation but as they don't work weekends, it will be some time next week!

Shocking customer service.

Sorry for the rant and good luck to you guys hanging in there.
[HTC 10 Guides, News, & Discussion] alexp999:
So you received news they are processing the orders and now you cancel....?
[HTC 10 Guides, News, & Discussion] mr_stoosh:
What a joke.... I placed my order on the 13th April and have yet to receive any email. People who have ordered after me have got an update with regards to their order.

It makes me think how HTC are processing all these orders?

I called HTC and they can't assist as their sales team aren't in and there isn't a manager who has the relevant authorisation to check my order.

I have wait until Monday to find out what's happening.

To say I'm so annoyed is a gross misunderstatement....
[HTC 10 Guides, News, & Discussion] alexp999:
It's just a notification that's gone out to everyone who has a pre-order.

I don't think it has anything to do with when they'll process it, just a heads up to all pre-orders that are starting to process so make sure you have money in your account if you didn't pay by paypal.

Check your spam/junk, it might have gone in there.
[HTC 10 Guides, News, & Discussion] mr_stoosh:
That's the first thing I did and there's no email. The money has already been taken since I paid via PayPal.

Checked my order status via the website and there's no movement. It makes me think what the hell are they doing? Are they just pushing out emails on a random basis?

Monday can't come soon enough to have a go...
[HTC 10 Guides, News, & Discussion] alexp999:
These heads-up emails could go out in batches, with no relation to order date. I ordered on 12th, paid by paypal and my order confirmation still hasn't changed.

Your heads-up email could easily have got lost in transit, or is sat in a mail queue somewhere.

I wouldn't worry unless people who ordered after you start receiving shipping confirmations and you haven't.
[HTC 10 Guides, News, & Discussion] mr_stoosh:
I understand what you are saying it could've got lost but who knows?

HTC don't even have the capability to check what's going on is what really annoys me.

As a side note did you get the email Mate?
[HTC 10 Guides, News, & Discussion] JazLiew:
Are you using gmail? Did you check the promotions tab? That's what happened to me.
[HTC 10 Guides, News, & Discussion] Phil750123:
I would be interested to know what htc margin is compared to what they sell to cpw etc.. I imagine they have lost £1000's of future money as I can't imagine anyone on here pre ordering with them again. No wonder they are losing money..
[HTC 10 Guides, News, & Discussion] mr_stoosh:
I didn't think of that....

Just went into the Promotions tab and there it was just sitting there...

You Sir are a genius!

Thank you! Panic and rant over!!
[HTC 10 Guides, News, & Discussion] alexp999:
Glad you found it.

That's why I turned all that junk off in gmail, I like an inbox and that's it, lol.
[HTC 10 Guides, News, & Discussion] mr_stoosh:
Thanks Mate!

I might follow suit and do the same thing and save me some stress in the future!! lol
[HTC 10 Guides, News, & Discussion] JazLiew:
Glad it's all sorted out! Hope we get our hands on our 10! ;)
[HTC 10 Guides, News, & Discussion] mr_stoosh:
Thanks once again Mate! Hopefully we should all have our phones early next week if all goes to plan.

I never thought ordering a phone would be so stressful lol

:o
[HTC 10 Guides, News, & Discussion] JazLiew:
Seems like someone already gotten their 10 from HTC UK.
[HTC 10 Guides, News, & Discussion] Stephen:
[MENTION=4366077]exocetdj[/MENTION] Hey have just ordered the Glacier Silver version of ebay!!!! I went through a lot of them, looked at all the sellers reviews etc, discounted a lot based on those alone. I then discounted others based on fact they are coming from France etc. Have been checking ebay all week. A new listing appeared this morning, seller has 173 positive reviews, no negative or neutral. He is also based in United Kingdom, hotrod_1977 has been an eBay member since 18 Nov, 2013. He also showed photographs of the sealed box which I liked as well, plus rather than free shipping which I also dislike, recorded delivery royal mail at £9 which is getting delivered by 1pm Wednesday :D Can not wait!

Guess who is getting their phone on Wednesday :D Plus slightly cheaper than amazon or CPW!
[HTC 10 Guides, News, & Discussion] exocetdj:
Hahahahahah that's sweet as fook. Mines a Lil more pricey but I told my mate to keep any change. He's a top bloke.

Mines also coming weds ish but will be soon. My case and usb converters are coming today!
[HTC 10 Guides, News, & Discussion] west2cool:
Can you post a link to eBay.. please..
[HTC 10 Guides, News, & Discussion] Stephen:
No link available as it has now gone through and only 1 in stalk. Also filling me with confidence, the seller has already been in touch with me, as my first payment has not gone through. We have exchanged several emails already which is really good!

Edit: Just talking to the seller via email. He is at work until 5pm today, but will be sending the device, first thing Monday morning. He will be using Royal mail, fast next day delivery by 1pm, so I so I could even be getting it on Tuesday :D
[HTC 10 Guides, News, & Discussion] th3:
From my M7/M8 experience, I NEVER pre-order HTC products.

I just wait a few weeks and get it in a day :)

Sent from HTC 10
[HTC 10 Guides, News, & Discussion] Stephen:
I am beginning to see the same point as you! I have now done 3 pre-orders. Nexus 6 (Was an amazing device!) Nexus 6p and now the 10. I had issues with all of them. I think it is much better as you say, find a really good seller and pick one up. Now it is a race, between [MENTION=4366077]exocetdj[/MENTION] and I to see who gets their device first :D I am expecting mine Tuesday by 1pm :D
[HTC 10 Guides, News, & Discussion] wojtus0186:
Huge fan of htc but this kind of approach to customers...going to leave bad taste. I will never ever again order anything from them directly. I am not surprised they had financial issues in the past if that is the way they deal with customers. I am not as much frustrated about phone delay as much of complete lack of information and ignorance from their side. Hopefully we all manage to get our 10's early next week...
[HTC 10 Guides, News, & Discussion] donuldvan:
HTC deserve all the crap they get. I agree with the previous poster, I'm not at all surprised they're in such a financial mess if this is how they go about their business. I'm a first time HTC customer - will I ever be buying a product directly off them again?? Absolutely no chance! Will I be slagging them off to every single one of my friends?? Yep.

What a joke company.
[HTC 10 Guides, News, & Discussion] exocetdj:
Lol u will probably get it first mate but still iit's a matter of 4 or 5 days so it's all grooovy!

On a side note, the pidgen case and usb adaptors that I ordered at 6pm arrived today at 2pm

Amazon is freaking awesome
[HTC 10 Guides, News, & Discussion] v1rk:
Just seen this sold
[HTC 10 Guides, News, & Discussion] ACTransitBusFight:
Anyone who has received shipping notification, are you expecting delivery on Sunday or Monday?

100% agree. The delay is really pissing me off considering I have to be in on the day it comes to sign for it. Admittedly my plans for Sunday normally revolve around being in bed more most of the day but it's the principle of the thing.
[HTC 10 Guides, News, & Discussion] mustaine8661:
I don't think anyone has had a shipping notification from HTC yet.
[HTC 10 Guides, News, & Discussion] alexp999:
I wouldn't call it much of a delay. We only found out about launch day on Thursday night.

Patience people, keep your #### together.

I'm as excited as the rest of you, our phones will be here soon. I'm pleased HTC have actually thought ahead and given themselves a week to fulfill pre-orders before general availability next Friday.
[HTC 10 Guides, News, & Discussion] wojtus0186:
No updates on shipping. Same status since pre ordered on 14 April...boxed shipment. They took my money straight away paid via pay pal. I am hoping it will get shipped monday & Tuesday if not then I may think about canceling order with them...as this is already absolute joke...if phone not get shipped by Tuesday I think it will be quicker to buy it on ebay... When I was pre ordering with them, I was thinking if I pre order with htc direct then more likely I will get my handset in first place as this is common sense. I could shop around with cpw or similar...but main reason I gone with htc direct was idea to get it asap. 10% off price was just a bonus... I know guys I am keep going on and on...but this whole situation is just beyond me...so frustrating...

Mod edit: Removed suggestion of swearing
[HTC 10 Guides, News, & Discussion] ACTransitBusFight:
All we get is vague statements about when they'll start fulfilling pre-orders. When they start distributing it or when they're making it available to other people, I care when I get what I've ordered. Patience is one thing but HTC being not telling us how long we'll have to wait - whether it's through incompetence or laziness - is not.

Outside of my water company refusing to give any estimates for when they'd stop pumping deadly bacteria into my home I've never experienced customer service like it. I always wondered why the company was dying, now I know.

Mod edit: Removed suggestion of swearing
[HTC 10 Guides, News, & Discussion] alexp999:
I'm not saying that they couldn't be better at communicating but a lot of people in this thread seem to be loosing it over little things and blowing it all out of proportion.

Just saying to get a bit of perspective because it's not as bad as the way some people are reacting would suggest.
[HTC 10 Guides, News, & Discussion] phucmaster:
I canceled my pre-order from HTC officiel. They transferred it to Expansys UK and then they wrote to me like that but i don't known that my pre-order were canceled or no. Somebody can help me to explain what does this mean? Thanks you so much.

A shopper has emailed customer service with a request. The following reasons were selected for the contact, and the specified email address was given for contact.

Selected Reasons: CancelOrder - CancelPhysical - DontWant

Shopper Email: ***

Shopper Comments: J'ai déjà fait la pré-commande de HTC 10 au 14/04/2016 et l'état de ce produit est toujours "Commande emballée". Je ne peux pas savoir la date de livraison. Je ne peux pas attendre.

If an associated requisition exists, the following fields were completed.

Order Number: 9470255806

Order Date: 14 avril 2016

Site ID: htcemea

Site Name: HTC Europe

Shopper Name: ***

Order Summary:

Référence du produit: 99HAJH017-00

Nom du produit: HTC 10 - Glacier Silver - EU SIM Free

Qté commandée: 1

Montant: 624,17€

Numéros de suivi des envois:
[HTC 10 Guides, News, & Discussion] donuldvan:
If it's not dispatched by Tuesday I'm definitely cancelling. Huawei P9 Plus will be getting bought instead.

HTC are a joke.
[HTC 10 Guides, News, & Discussion] Stephen:
Moderator Information,

I have cleaned a few posts. Please remember forum rules. Do not swear on the forum. Even suggestion of swearing is against the rules.

Many thanks

Stephen
[HTC 10 Guides, News, & Discussion] v1rk:
Wait on ebay buy it cheap, i given up with the hype although canceling it takes 1 day then 2 days for the cash to arrive, all done via your order number and password on digital river store
[HTC 10 Guides, News, & Discussion] ste1164:
Its a problem with HTCs site, expansys used to be the supplier for all orders on HTC.com but it is now digital river. For some reason the contact us form still sends a message to expansys who can't answer the query.
[HTC 10 Guides, News, & Discussion] phucmaster:
Thanks you for your answer. My order status is always "boxed shipment" and i don't receive anything related the shipping date. May be the only thing that i can do is waiting :confused: :eek:
[HTC 10 Guides, News, & Discussion] Sied45:
A few days ago HTC UK said on twitter that we would receive a notification a few days before our 10's were shipped. Do we think that's the email we received today and the next email will be to inform us they've shipped? Or are we still yet to receive said email, and then we'll have to wait a few days after that before they're actually shipped?
[HTC 10 Guides, News, & Discussion] wojtus0186:
Hopefully as if not...I will be very unhappy. I am hope on Monday we receive final email regarding shipping...
[HTC 10 Guides, News, & Discussion] th3:
A tech company suffers poor reputation, huge loss of sales and a high volume of complaints if they 'paper launch' a product. Meaning, the launch date is only for media hoo haa but the actual volume retail availability is further off. It's a typical marketing con.

That usually occurs with a struggling company/a product not entirely ready to be launched and the end result is poor communication, execution and salsa, even with a brilliant product.

AMD did this for years... look what happened.

HTC really need to only launch products once suppliers have all the marketing material and NDA info well available and understood. Launch then needs to be all in sync. Personally, it seems to me, that the actual mass availability date for HTC 10 is around 16-20 May.

Sent from HTC 10
[HTC 10 Guides, News, & Discussion] alexp999:
But as I've said numerous times HTC don't have the luxury of knowing they have millions of sheeple lined up to buy their products.

They had no choice but to launch and give themselves time to ramp up production.

I'm actually surprised how well they are doing with getting it's in people hands given how popular the device is and their current financial situations.
[HTC 10 Guides, News, & Discussion] matekaneve:
I love HTC... :)
[HTC 10 Guides, News, & Discussion] ste1164:
Same here I'd wait and see if we get any updates on monday.
[HTC 10 Guides, News, & Discussion] 10rdan:
£550 ? Where did he get it from, and at what price, to be able to sell for that and make some sort of profit ?
[HTC 10 Guides, News, & Discussion] JazLiew:
If you make some search on ebay you would find some is selling at 505-510 shipping from France.
[HTC 10 Guides, News, & Discussion] 10rdan:
Never used eBay and never will.
[HTC 10 Guides, News, & Discussion] Stephen:
Not sure, but I saw it and went why not! Plus I am getting next day delivery, royal mail with tracking number. He wasn't able to post today as he was at work, but going to post first thing Monday morning. Hoping to get it delivered to my work for before 1pm Tuesday :D

Saw a lot of those, but discounted them, as I was not sure if they would come with a UK 3 pin charger.

Neither have I, but I did my research first. Discounted a lot of them based on seller feed back and others for coming from over seas etc. Also discounted a lot based on free shipping etc. But this seller looked good, no negative or neutral reviews, based in England and most importantly had proper photographs of the unopened box. I decided it was worth the risk.

Looked a few on amazon that were private sellers, but too high priced. Think one was going for £900!
[HTC 10 Guides, News, & Discussion] markb63:
Can't find any seller by that name ?
[HTC 10 Guides, News, & Discussion] Stephen:
I can find him with out any difficulties. He said he had only one device for sale.
[HTC 10 Guides, News, & Discussion] pnnorth:
If you use advanced search on eBay and select past listings the seller is listed.

There isn't much risk if it's been paid within eBay via PayPal but it's worry reading to see that the seller made contact to say that the payment didn't go through. I do hope that a direct payment wasn't made separately.
[HTC 10 Guides, News, & Discussion] 10rdan:
Hope you get it soon, then you can tell us all about it. ;):rolleyes:
[HTC 10 Guides, News, & Discussion] th3:
Are you the same guy I remember from the Desire days on here? [emoji3]

HTC doesn't have that luxury but just remember, brand image is everything [for company sales and profits]. Average Joe Bloggs won't care to wait and will throw a tantrum.

In my neighbourhood towns, no one carries HTC. Every major store I've asked, they've said HTC is unknown and doesn't sell here. Samsung and Apple [or a carrier] rent the display spaces in-store.

Sent from HTC 10
[HTC 10 Guides, News, & Discussion] alexp999:
HTC Sensation was the last HTC I had for any length of time.

I wanted the M7 so bad but went through three with QC issues and ended up getting a Nexus 4 instead.
[HTC 10 Guides, News, & Discussion] th3:
Sorry man, OT.. that was Alex-V I was confusing you with. We go back looong on this forum with HTC. Ahhh nostalgia! http://xdaforums.com/showthread.php?t=829835

Sent from HTC 10
[HTC 10 Guides, News, & Discussion] tbalden:
I ordered from EU two weeks ago through eBay in the end. It's Taiwanese unit, of the very few 64gb I saw anywhere. I'm not saying it's best option, but considering the radio is the same, software region is different but English supported, I sure went with April delivery. Happy camper since then.

Probably would wait for a real eu unit for eu manufacturer warranty, but I'm taking the odds that my unit will remain perfect like all my htcs so far... Tough decision in April. In may, even tougher as HTC is sending out units. 64gb tipped the balance for me in the end most of all
[HTC 10 Guides, News, & Discussion] 10rdan:
All gone quiet again after yesterdays "excitement". :(
[HTC 10 Guides, News, & Discussion] exocetdj:
Alex-v is a great Dev and really friendly chap. His work was massively underrated

---------- Post added at 08:26 AM ---------- Previous post was at 08:24 AM ----------

There's no excitement unfortunately just tonnes of excrement about this launch lol. Monday is pretty much mid May so the people saying calm down must be having theirs already lol
[HTC 10 Guides, News, & Discussion] v1rk:
Probably launch friday the 13th maybe jason delivering....
[HTC 10 Guides, News, & Discussion] exocetdj:
Gheehehehee
[HTC 10 Guides, News, & Discussion] Adam182:
They pretty much had to announce it was shipping before it was actually shipping to keep their "early May" promise. Either way there is absolutely no excuse to have other sellers get their units into customers hands before anyone who pre preordered direct from HTC. It's been an extremely sloppy release and HTC need to sort it out asap .
[HTC 10 Guides, News, & Discussion] refedit:
Begining to getting pissed off about constantly delaying on expansys!

Should being shipped Thursday. Then, monday. And now it says shipped in 3 days.
[HTC 10 Guides, News, & Discussion] mhbr12742:
I had to phone HTC direct to cancel my original order. I ordered before the promo code came out.

Still waiting for my second order. Getting frustrated with the lack of communication and how other non htc customers are getting theirs before htc customers. Totally unfair and very bad PR for a company that can't afford it.
[HTC 10 Guides, News, & Discussion] Rage1ofakind:
Guys, update with CPW orders. Latest delivery fulfilment date is the 13th of May.
[HTC 10 Guides, News, & Discussion] 10rdan:
It appears that the, limited numbers, that got shipped/delivered in UK was just to say they kept their word re. May 6th despatch. However, if they only had limited numbers to ship surely they should've been sent to folk who ordered through HTC UK not third party retailers.