yashsingh1/xdaforums huggingface dataset:
[HTC 10 Guides, News, & Discussion] troggy:
Don't worry. I received shipping notice and herpes tracking. It's still not active. You will receive your shipping by tomorrow. Plus a bout of herpes. Maybe we will get by weekend. Honestly not worth the stress. I love HTC. But using herpes. They might as well asked my mom. And she can't drive by the way.
[HTC 10 Guides, News, & Discussion] rav101:
Lol, in fairness I have had a few things delivered by Hermes in the past and ive never had an issue with them. Maybe I'm lucky but I would at least like to put forward the counter argument here :)
[HTC 10 Guides, News, & Discussion] Rohaq:
Hm, my tracking number still isn't working. Good work Digital River/Hermes...
[HTC 10 Guides, News, & Discussion] troggy:
I've heard herpes are hard to get rid of. I always struggled to catch them. Always end up having to get the parcel from depot myself. But this time they will prove me wrong. Fingers crossed.
[HTC 10 Guides, News, & Discussion] markb63:
I've had a nightmare with htc,their customer service is pathetic to be honest.

Canceled my order on the 6th due to lack of communication,I've since phoned 6 times as haven't received a cancellation email confirmation,phoned 4 times today and couldn't get through to anyone,when I did he emailed me my original order confirmation lol...can't get my breath lol..in the end I Canceled my debit card much easier.

Ordered my htc 10 from very.co.uk Monday evening and is being delivered tomorrow - take note htc this is customer service..
[HTC 10 Guides, News, & Discussion] RCJ89:
No email, no tracking nothing at all
[HTC 10 Guides, News, & Discussion] 10rdan:
Checked Royal Mail tracking this morn, ordered through Very yesterday, it was in my home town at 3 this morn so will be delivered today. :D
[HTC 10 Guides, News, & Discussion] spy james:
Some good info on how banks handle chargeback complaints, covers non delivery of paid goods. "Chargeback is a little known scheme which gives you a chance of getting your money back from your bank if you bought faulty goods, a service wasn't provided, or the company you bought something from went bust and your goods weren't delivered.

It works in a similar way to Section 75, which is a legal protection if you buy something on a credit card making the credit provider jointly liable with the retailer if things go wrong. But while Section 75 only works for credit card purchases over £100, and other credit agreements, chargeback works on all the cards.

It's important to know this is part of Visa, Mastercard and Amex's internal rules and NOT a legal requirement (which Section 75 is)".

Also got a friend that works for tabloids, says been collecting info on this, and HTC are going to get crucified in the press over this. Apparently it will highlight how everyone outside pre-order seems to easily be getting their phones, plus the legality of taking peoples money with no indication of delivery.

They are pretty much nailing their own coffin.

Can someone put this on HTC Twitter account, let them see what is going to happen?
[HTC 10 Guides, News, & Discussion] troggy:
HTC/Hermes update

DateTimeStatus

10/05/2016*21:58*Hub Trailer Via Sorter*

10/05/2016*21:20*Order Generated*

Ordered 14th april paid by DebitCard
[HTC 10 Guides, News, & Discussion] earazi:
Ok this just gets weirder and weirder:

Hermes has been updated:

Date	Time	Status

10/05/2016	22:03	Hub Trailer Via Sorter

10/05/2016	21:20	Order Generated

And I've been emailed this at 1.51am: Register the key below to redeem the Steam®VR content bundled with your Vive!

It includes a key. Now has htc made a mistake and are they sending me a Vive and not a 10 or are they giving a free Vive for HTC ordered, can't believe they would but I know Samsung gave a free Gear with their Preorders but the Vive is kind of a different class.
[HTC 10 Guides, News, & Discussion] JazLiew:
This is really interesting. It might be someone else's vive they are messing up with your order. I wouldn't believe that they would send u a vive bundled with the ten. Keep us posted!
[HTC 10 Guides, News, & Discussion] spy james:
Not sure you would get a free vive because of the retail costs, they won't work on any mobile device and unless you have a high spec pc you can't run it. Don't think HTC will want to see freebies being sold on?
[HTC 10 Guides, News, & Discussion] troggy:
Looks like 2day delivery not 24hr
[HTC 10 Guides, News, & Discussion] oawalker:
Same I tried canceling mine called them multiple times but no one answered i sent emails etc but they already took payment and dispatched it so now i have two phones coming one from very and htc which is just great. i don't think i am going to attempt to return the htc order considering how difficult it was just trying canceling it or just trying to get in contact with them. just going to sell it instead when it comes.

I will never order directly from htc again
[HTC 10 Guides, News, & Discussion] gigeaky:
That is just a redeem code for steam vr, I think, I got the same mail. Also hermes updated for me two, this means that we should get it tomorrow, right as at 04.30 the status was process at depot.... Hmm could it be today (totally hope so)
[HTC 10 Guides, News, & Discussion] mhbr12742:
So who has got a dispatch email from HTC? They took money successfully out of my account on Monday but I have had no email and nothing has changed on findmyorder, just says boxed shipment. I ordered on 13/04.

It's so frustrating and I will never buy from digital river or htc ever again. There distribution sucks. I can't believe very.co.uk customers get it before htc customers. Madness!
[HTC 10 Guides, News, & Discussion] earazi:
The subject says: your VIVE preorders bundle code... Just strange they'd send that
[HTC 10 Guides, News, & Discussion] Diz:
jut recived my shipping confirmation from htc

Order Date: 21 April 2016

whats funny is that i submitted a cancellation request on Monday & they got back to me today with 3 emails at 6:50

HTC - Return Request In Process (Order #

HTC - Shipping Confirmation (Order #

HTC - Cancellation Request (Order #

hermes tracking is currently :

Date	Time	Status

11/05/2016	02:55	Receipt at Depot

10/05/2016	21:48	Hub Trailer Via Sorter

10/05/2016	21:20	Order Generated
[HTC 10 Guides, News, & Discussion] exocetdj:
So apart from very.Co.UK, three and s handful of cpw orders, are HTC orders still going unfulfilled?

I'm importing mine and it's gonna be here tomorrow hopefully before 10.30am. Spent a fair bit more but still my money to use after bills, kids, wife, holiday, everything else sorted lol.
[HTC 10 Guides, News, & Discussion] wojtus0186:
Hi

I ordered mine on 14th April paid by pay pal, money has been taken straight away. No info regarding any kind of shipping or something...it is absolute joke...so frustrating...keep reading this forum and is just a big fail of HTC. Nonsense....
[HTC 10 Guides, News, & Discussion] Zrehman0421:
Just refuse delivery Htc will automatically have to refund you soon as it comes back to them
[HTC 10 Guides, News, & Discussion] JazLiew:
I believe that from HTC.com those who paid directly with credit/debit card has shipping information whereas those who paid with Paypal has no information whatsoever.
[HTC 10 Guides, News, & Discussion] Dresene:
Not sure how HTC organises their shipping/distribution but I have one HTC 10 Carbon Grey coming from them. Expecting it to come either tomorrow or Friday depending on the service of Hermes.

Received shipping confirmation since yesterday.

Not sure why one have been shipped to me when there are other people who pre-ordered before me.
[HTC 10 Guides, News, & Discussion] exocetdj:
I payed via PayPal so glad that I cancelled. My uber trustworthy mate is more efficient than HTC on every regard with delivery
[HTC 10 Guides, News, & Discussion] Zrehman0421:
Just refuse delivery don't sign for it .Htc will automatically have to refund you soon as it comes back to them .keep the tracking info as proof you refused delivery
[HTC 10 Guides, News, & Discussion] JazLiew:
Do you know anywhere else that I can get my hands on a 10 that's about the same price as £513 other than very.co.uk? Don't really trust non-UK seller on ebay.
[HTC 10 Guides, News, & Discussion] spy james:
I can only think they are shipping out grey & gold. Maybe white is more popular and they just dont have the stock. Interested to know what pre order colour being sent out?
[HTC 10 Guides, News, & Discussion] spicypixel:
Ah man, I expected a hermes tracking by now, or even an update past "boxed shipment", expedited delivery doesn't mean anything if they release it to couriers last.

I'll never order through them again, and avoid digital river at all cost. Amazon might not pay their taxes in full but they at least ship me packages :(
[HTC 10 Guides, News, & Discussion] Basil3:
Think I'm going to have to cancel my pre-order today. Patience finally gone.

I'm having to use a mail forwarding service to get it in Ireland, so will take an extra day or two on top of their shoddy service. I'll be able to walk into a shop and purchase tomorrow....
[HTC 10 Guides, News, & Discussion] Stephen:
I am now all sorted! My CPW money has been transferred back to my credit card and my money for the HTC 10 has been lifted! Me a happy boy :D
[HTC 10 Guides, News, & Discussion] exocetdj:
What's wrong with very? The credit check stuff? I heard they were banging em out at a decent rice. ....

Could try mobiles.Co.UK and/or buy mobile.net

Called the latter last week who said they'd be delivered-also got my m9 from them last year. Great service
[HTC 10 Guides, News, & Discussion] alexp999:
I've placed a backup order with mobile fun for Â£515 using a code (only takes off 1.99 but it all helps).

Just waiting for confirmation from them it is UK stock. If it is I'll keep the order going and which ever handset turns up first I'll keep.

Very is only good for new customers. If like me you already have an account you have to pay over RRP. No thanks.
[HTC 10 Guides, News, & Discussion] exocetdj:
Great to hear mate. Running the leedroid rom fella?

Can't wait to break mine in lolol! And to try those hi rest headphones
[HTC 10 Guides, News, & Discussion] spicypixel:
Cross posting from HTC elevate, had to sign up to complain but really at this point I'm too annoyed by the lack of clear information. If paypal orders are going out last they'll have had my money for well over a month and then treated me as the lowest priority customer - and frankly I'll never buy from them again.
[HTC 10 Guides, News, & Discussion] exocetdj:
Got a bit order friendly a few years back and paying them off at a reduced rate per month. Definitelyn no ten on credit for me muahahahahaha:silly:
[HTC 10 Guides, News, & Discussion] oawalker:
Mine just arrived from very just before I am about to leave for work [emoji3]
[HTC 10 Guides, News, & Discussion] JazLiew:
Yeah, about the credit check stuff. Apparently I'm staying in a student accommodation and they dont have my address in their database. I would have to work my way to the credit check company for me to have a credit account. Thanks mate. I'll try those two sites out.
[HTC 10 Guides, News, & Discussion] ACTransitBusFight:
Mine's now saying "Courier Received" from Hermes, it ended up at a depot overnight. I'm hoping the courier in this case means the actual guy who's job title is courier and it'll be out for delivery now.

It's a shame they don't use DPD. That company gives you a one hour window which they later narrow down to 15 minutes, they tell you where you are in the queue and what delivery the driver's currently on and even have a GPS tracker in the drivers car so you can see how close he is.
[HTC 10 Guides, News, & Discussion] exocetdj:
[MENTION=527212]spicypixel[/MENTION] third party vendors only for me now from here on in!

No worries man..

I made some enquiries last week with those guys and they seemed switched on with it and none of this early May BS lol
[HTC 10 Guides, News, & Discussion] spicypixel:
OH good news, dispatch email went out with hermes tracking. At this point I'd take courier pigeon so here's to hoping it arrives for friday at the least...
[HTC 10 Guides, News, & Discussion] Zrehman0421:
Mobile fun it's good company I used then many times £510 coming stock 13th
[HTC 10 Guides, News, & Discussion] RealEvil:
I also got my Hermes tracking - which suggests they only received a request to send last night. I assume it will arrive Thursday/Friday. I also got the Vive/Steam download code with the same order number as the HTC 10. Very odd. I assume a **** up - but it is tied to the same order number... weird.
[HTC 10 Guides, News, & Discussion] exocetdj:
Ready for pick up and sending via ups express so should be here before I even am able to get outta bed lolol
[HTC 10 Guides, News, & Discussion] jhericurls:
Yeah I was an existing customer too but the price was too good not to set-up a new account.
[HTC 10 Guides, News, & Discussion] troggy:
My HTC Hermes track just changed to courier received
[HTC 10 Guides, News, & Discussion] alexp999:
You can't set up a new account, it's tied to your credit file.
[HTC 10 Guides, News, & Discussion] ghori1989:
Ordered grey HTC 10 on 12/04/16 aprox 10pm > Generic finalise your order email 07/05/16 > Authorisation failed email 09/05/16 6pm (Barclays blocked purchase) Re entered card details aprox 7pm > Find my order now says boxed shipment. Money has now been taken from my account. I hope i have not been pushed to the back of the queue due to Barclays thinking the pre order was fraud.
[HTC 10 Guides, News, & Discussion] spicypixel:
What am I meant to do with a Vive Steam VR bundle code with no Vive headset...
[HTC 10 Guides, News, & Discussion] potsykate:
Mine just turned up via Hermes direct from HTC. There still is no tracking info from HTC though!

As you know I rung to cancel to get one from very instead. That's another story as they caught me out not being totally honest about who I was. I tried to register as a new customer by using my middle name and surname, to get the 20% discount. I got ruffled and they cancelled my order! Thankfully HTC were next to useless at my request for a cancellation and it turned up a few minutes ago.

On charge now and should be ready in the next hour or so. It came 46% charged.
[HTC 10 Guides, News, & Discussion] JazLiew:
Could you tell us how u paid?
[HTC 10 Guides, News, & Discussion] potsykate:
I paid via paypal on the 12th April.
[HTC 10 Guides, News, & Discussion] garymontague:
I don't want to give anybody false hope but I had a rant yesterday that I hadn't received any shipment notice etc (and I still haven't) but I have just received a delivery from Hermes and yes it was my HTC 10.
[HTC 10 Guides, News, & Discussion] spicypixel:
You got it delivered before getting a dispatch email and hermes tracking code?
[HTC 10 Guides, News, & Discussion] ste1164:
I'll have it as I wanted a vive :D
[HTC 10 Guides, News, & Discussion] spicypixel:
Yeah but it comes with the Vive when you buy one so you'll get one haha. Just wondering what anyone can do with these codes without the harder.
[HTC 10 Guides, News, & Discussion] potsykate:
Yes, I came totally out of the blue this morning. No tracking from anywhere.

---------- Post added at 10:09 AM ---------- Previous post was at 10:07 AM ----------

It is still showing 'Boxed shipment' on my HTC order page.
[HTC 10 Guides, News, & Discussion] garymontague:
Same here. No communication since ordering on the 12th and took delivery this morning. No tracking or shipping email at all. Just turned up.
[HTC 10 Guides, News, & Discussion] spicypixel:
Well that's sort of nice, though knowing my luck because I have a tracking code it'll mean friday.
[HTC 10 Guides, News, & Discussion] mhbr12742:
Just received my HTC 10. Not dispatch email no tracking. Lol
[HTC 10 Guides, News, & Discussion] kokokh:
Woo Hoo! order on 12th April via Paypal and just got my shipping confirmation, order status has been update on HTC.com too. Just hope hermes deliver in good time.
[HTC 10 Guides, News, & Discussion] Phil750123:
Darn im at work and could of worked from home if i knew it was coming today!
[HTC 10 Guides, News, & Discussion] alexp999:
Be interesting to see how many parcels turn up today without receiving shipping confirmation.

I'm not getting my hopes up though....
[HTC 10 Guides, News, & Discussion] simon.morris.927:
Mine has also turned up! No email or nothing..paid with credit card and ordered on 12/04
[HTC 10 Guides, News, & Discussion] BlueMeany68:
Arrived this morning via Hermes. Didn't receive a dispatch email or anything from Hermes
[HTC 10 Guides, News, & Discussion] Lord Meshadieme:
Ordered 14/4 through HTC UK. Just got a call about a delivery in 15 minutes... no email or anything. Weird.
[HTC 10 Guides, News, & Discussion] spicypixel:
Yeah at this point I think it's evident it's worse to get a dispatch email/tracking than not. Oh this is awful :(
[HTC 10 Guides, News, & Discussion] Taffia1927:
after hearing about no tracking emails I've just found out that my phone was delivered yesterday from HTC (ordered on 29th), i had it sent to my mother in laws as we both work and house would be empty, she left my misses a voice mail which my misses didn't pick up!!! no tea for her tonight!!!
[HTC 10 Guides, News, & Discussion] troggy:
Just got Hermes delivery. A VIVE. Not HTC 10.
[HTC 10 Guides, News, & Discussion] spicypixel:
Ehhh.. what?
[HTC 10 Guides, News, & Discussion] earazi:
My Hermes tracking has just been updated, still no delivery yet, guess it's only a matter of time:

Date Time Status

11/05/2016 10:01 Courier Received

11/05/2016 06:42 Manifested to Courier

10/05/2016 22:02 Hub Sorter Receipt Scan

10/05/2016 21:20 Order Generated
[HTC 10 Guides, News, & Discussion] troggy:
Sorry only kidding had nothing and felt left out sorry
[HTC 10 Guides, News, & Discussion] earazi:
lol
[HTC 10 Guides, News, & Discussion] pitch23:
Seriously???

---------- Post added at 10:43 AM ---------- Previous post was at 10:42 AM ----------

lol
[HTC 10 Guides, News, & Discussion] troggy:
No one home to take delivery. So another day goes by.?
[HTC 10 Guides, News, & Discussion] Sied45:
Mine arrived this morning. I assumed from Very but now you're all making me wonder if it's the HTC order!

Assuming it is the Very order I'm going to try cancelling the HTC one but this sounds like it might already be on it's way, despite no notifications.

By the way, is there any downside to using the phone before 12 hours of charging? Can this affect the batteries life span or can I just start using it once it's 100%?
[HTC 10 Guides, News, & Discussion] animaleyes76:
Who was the company that delivered? Very are using Royal Mail so it should be easy to work out which is which. :)
[HTC 10 Guides, News, & Discussion] Sied45:
It was Royal Mail but this Hermes company don't exist on the Isle of Man so I'm not sure who would be delivering it anyway... Although presumably not Royal Mail. Anyway I found by googling the returns address that it was from Very so now to try cancelling from HTC.
[HTC 10 Guides, News, & Discussion] mnp:
Good luck trying to cancel with HTC. I'm still trying:

- Contacted online chat support - systems were down

- Phoned twice - said they would escalate it and would email me - nothing received

- Tried to get my Pre-ordering account password reset as it didn't work - no email received

- Tweeted [MENTION=1941826]HTC_[/MENTION]UK to further request cancellation - no reply

Getting seriously annoyed and frustrated with this company now.
[HTC 10 Guides, News, & Discussion] Diz:
Looks like I'm getting mine tomorrow

Date	Time	Status

11/05/2016	10:50	Courier Received

11/05/2016	06:34	Out For Delivery To Courier

11/05/2016	05:16	Processed at Depot

11/05/2016	02:55	Receipt at Depot

10/05/2016	21:47	Hub Sorter Receipt Scan

10/05/2016	21:20	Order Generated
[HTC 10 Guides, News, & Discussion] Dresene:
Well. I currently have two HTC 10 :p

I have to say, the antenna bands gets scratched/ discoloured quite easily
[HTC 10 Guides, News, & Discussion] Sied45:
I called and he escalated it and said I'd receive an email to confirm it's been cancelled. I won't hold my breath based on your experience.
[HTC 10 Guides, News, & Discussion] mnp:
Typical, having just posted that, they finally got back to me with a direct PM on twitter. Based on my experience, I'd recommend going direct on Twitter. They only way I've got a sensible response.
[HTC 10 Guides, News, & Discussion] Phil750123:
Anyone who had it delivered today order the white/silver?
[HTC 10 Guides, News, & Discussion] ACTransitBusFight:
I expect you'll get it today, my mate had something ordered from Hermes today and "Courier Received" was the message he got a few hours before it turned up. He was none too happy as they chucked his iPod through an upstairs window when they couldn't get an answer!
[HTC 10 Guides, News, & Discussion] Sc6oTch:
How many days need to wait between charge and shipping notification?
[HTC 10 Guides, News, & Discussion] Stephen:
Moderator Information,

Thread cleaned. I am afraid it is against our forum rules to advertise a device. Please use a site for example swappa to sell the device.
[HTC 10 Guides, News, & Discussion] troggy:
Read up courier received and I think that means it is out for delivery. You should get today
[HTC 10 Guides, News, & Discussion] RCJ89:
I just came off the phone to them not long ago they are telling me it can take 1 week from the point they charge your card for delivery and apparently the phones are not being shipped from the uk hence why delivery is taking so long. I asked the advisor why some people who ordered days after i had are receiving shipping information or their phones before me, he couldn't explain why there was a random order for delivery. I just told him i would never order a product from HTC directly ever again as long as I shall live and I will be letting as many people as I know possible to never order from htc website, especially a pre order.
[HTC 10 Guides, News, & Discussion] Rohaq:
Device received, after it was shipped yesterday! :D

Now I'm just waiting for it to charge. It's almost as bad as waiting for it to be delivered! ;)
[HTC 10 Guides, News, & Discussion] RCJ89:
Was this from HTC direct and when did you order
[HTC 10 Guides, News, & Discussion] pnnorth:
CPW order (silver) was supposed to be delivered to store today. Rang them to check that it was definitely sent yesterday, as I haven't received any sort of confirmation, only to find out that it's still sitting in their warehouse and hasn't been picked up by DPD yet.

I never quite understand why mobile phone retailers are so inept when it comes to comms and self-service order tracking. DPD will probably let me know the drivers name and what song he'll be playing on the radio as he pulls up.

I'll try again tomorrow....
[HTC 10 Guides, News, & Discussion] rav101:
Someone tried to deliver to me about 30 minutes ago. My brother rejected as I told him I didn't want the Hermes delivery. He said they didn't require a signature...

Royal mail have just delivered 10 minutes ago. 4 minutes before their 1pm guaranty.

I have my HTC waiting at home. Yay
[HTC 10 Guides, News, & Discussion] Deano1889:
Ordered on 13th April

Received email on 7th May saying they’ll take payment then nothing!

To top it off My HTC M8 decided enough was enough and threw itself out on my coat pocket thins morning in an attempted suicide and now has a massive hairline crack across the screen!

It’s still fully working so I’ll be sending her off to MusicMagpie for £73

Hurry the F up M10!
[HTC 10 Guides, News, & Discussion] gigeaky:
My hermes status is signature from household at 11... My wife said that I didn't get it... Anyway I guess it's due today in this case... Right?
[HTC 10 Guides, News, & Discussion] rav101:
Maybe a next door neighbor??
[HTC 10 Guides, News, & Discussion] animaleyes76:
1:17pm and Royal Mail "Guaranteed by 1pm" are nowhere to be seen.
[HTC 10 Guides, News, & Discussion] ste1164:
Even though I cancelled before any authorisation occurred my device just arrived.....
[HTC 10 Guides, News, & Discussion] Zrehman0421:
I just received Htc 10 today carban gray no shipping info ordered on 9th may paid PayPal