yashsingh1/xdaforums huggingface dataset:
[HTC 10 Guides, News, & Discussion] Bl00dRunzC0ld:
Exactly. It seems like they're just randomly picking orders to fulfill. I ordered the 13th and I'm still on Boxed Shipment. I'm about to cancel and grab an S7 since I know I'd get that before HTC would update my status to pending fulfillment lmao. They keep saying ships end of week, so Sunday? That's end of week, that's also only for pending fulfillment people.
[HTC 10 Guides, News, & Discussion] newbkilla:
You got proof? This thread needs something substantial. Thanks!
[HTC 10 Guides, News, & Discussion] holywhitebread:
That is ridiculous.
[HTC 10 Guides, News, & Discussion] SerArris:
Maybe I should have done the same! Nice Block O by the way! O-H!
[HTC 10 Guides, News, & Discussion] holywhitebread:
Haha thanks! I-O!
[HTC 10 Guides, News, & Discussion] jmcamz2899:
Pre-ordered mine yesterday and status has changed to shipped.
[HTC 10 Guides, News, & Discussion] aknotts415:
come on man. nothing new in his post, read around this thread Chat has told many people this before
[HTC 10 Guides, News, & Discussion] Zach092:
Which variant did you order? If it was the one for Verizon, I think that makes sense.
[HTC 10 Guides, News, & Discussion] holywhitebread:
Wow. Looks like HTC isn't off to a very good start.
[HTC 10 Guides, News, & Discussion] aknotts415:
from verizon? where? if he says htc.com then F** this lol....
[HTC 10 Guides, News, & Discussion] 09Ram:
Where did you order from?
[HTC 10 Guides, News, & Discussion] zboy2:
We should tweet this guy the CEO of DRI (David Dobson) https://twitter.com/digitalriverceo as well as moe versi as to know what is going on at the fulfillment centers. Why arent the DRI Ooompa Loompas doing their job?
[HTC 10 Guides, News, & Discussion] jollywhitefoot:
This thread is high comedy
[HTC 10 Guides, News, & Discussion] Bennksy:
did you order from htc or verizon? i pre-ordered on htc on 4/14 and won't get it until mid to end of may. :confused::confused:
[HTC 10 Guides, News, & Discussion] jmcamz2899:
Pre-ordered 32gb silver one from a Verizon store.
[HTC 10 Guides, News, & Discussion] Mark112887:
Still at boxed shipment for me, I've been charged too since the 29th
[HTC 10 Guides, News, & Discussion] FearlessAZ:
Nevermind. You stated Verizon store.
[HTC 10 Guides, News, & Discussion] reV17:
Pre-ordered mine on the 19th. Still says boxed shipment. At this point if they charge me and ship the device by the end of the week yay! I'll have a new phone. If not I'll just cancel and hold on until the Oneplus3 or better comes out. Shouldn't have ordered a case tho lol
[HTC 10 Guides, News, & Discussion] dems86:
If I get mine by sometime next week (Ordered on the 15th) I'll be fine, they will have fulfilled their Early May promise to me...if it doesn't arrive by then, it'll be annoying, but I'll wait for it because I have absolutely 0 interest in an S7 or G5
[HTC 10 Guides, News, & Discussion] jollywhitefoot:
This
[HTC 10 Guides, News, & Discussion] duowing:
I'm hoping it's a scenario that the shipping notification will go out, and then we'll check it and be like Oh, it's about to arrive today.
[HTC 10 Guides, News, & Discussion] Bennksy:
i am with you. as annoying as having to wait until mid to end of May (order on 4/14), the alternatives just aren't that appealing to me.

i guess the brightside is the demand is so strong, the first shipment is sold out in the first two days or pre-order.
[HTC 10 Guides, News, & Discussion] jollywhitefoot:
With the A9, the only other device I've ever pre-ordered, shipping notification was sent when the shipping label was created. I had 2-day shipping, so 2 days after I received the shipping confirmation, I had the phone.
[HTC 10 Guides, News, & Discussion] samaritrey:
Just received mine! Got mine though Verizon though good luck to everyone else!

EDIT Thought I should mention I had standard shipping
[HTC 10 Guides, News, & Discussion] datafoo:
Don't take this the wrong way but that makes me wish for a "No Thanks" button :-/

Congratulations, I checked out live model in a VZW store, you should love it.
[HTC 10 Guides, News, & Discussion] cheecks:
What they said
[HTC 10 Guides, News, & Discussion] silv3rkn1ght:
So I called HTC support, and my order that i placed on April 13th was stuck pending payment. Yesterday I placed an order with paypal instead( i had a feeling my original was stuck) and they tell me this one got processed correctly and should ship soon. So they canceled my first order and will likely keep my place in the queue.

Edit : This is a canadian order, and the rep said it will ship with fedex
[HTC 10 Guides, News, & Discussion] failedjedi:
I would cancel if I don't get it next week. Just out of principle of them lying to me. They told me early may, I further followed up to clarify that even though I ordered later (19th) that it would still be early may, and a supervisor said yes.

I'm not going to get all up in arms about mine still being boxed shipment, but I was told it was still early may for me, if they can't meet that, I'll just hold out for the nexus. Yeah it will probably be HTC, but I can order right from google.
[HTC 10 Guides, News, & Discussion] Bl00dRunzC0ld:
I cancelled my order. Spoke with CS and he said I'd receive mine sometime in May. I pre ordered on the 13th, had boxed shipment status. HTC keeps tweeting out first orders ship first, but when later orders are pending fulfillment and early orders like mine aren't, I don't see that happening. So **** em, I'll go order an S7.
[HTC 10 Guides, News, & Discussion] S1CAR1US:
why hasnt anyone tracked down the Digital Rivers company phone number and start raising hell over there? I think we need to start a unified front uprising!
[HTC 10 Guides, News, & Discussion] dems86:
Since a few people were having their orders dropped in to limbo due to clicking PayPal and then using CC or however it happened, I'd figure I'd just give a quick call to the HTC support number a few of you posted a few pages back to make sure I didn't have an issue like that with mine (I know I clicked PayPal once, but I don't think I ordered at that time, I went back later and just checked out using CC, but I can't remember the specifics).

Anyways, they confirmed no issues with the order, and I was about to say thanks and hang up, when the guy volunteered the info that my order would ship first half of May, but they didn't have a specific date (ordered 15th).

Wasn't really concerned with that myself as it isn't going to affect me if it comes sooner or later with regards to bailing (sooner would be nice of course, doesn't change my desire to still get the phone though)...but figured I would at least add that little tidbit to the thread because why not lol
[HTC 10 Guides, News, & Discussion] aknotts415:
they just direct you too the htc number someone said
[HTC 10 Guides, News, & Discussion] ihavoc:
I ordered mine on 4/12 carbon grey unlocked and it still says boxed shipment and my cc has not been charged. This is crazy that some who ordered after the 12th have said their cc has been charged. Either way I will wait for the phone but hope it comes soon.
[HTC 10 Guides, News, & Discussion] aknotts415:
yeah people had me freaking out too. I chated twice with them and they confirmed its all good. Not sure if they can really know if it is but of well. If it doesnt ship Ill cancel and get the S7 edge just because they are so messed up
[HTC 10 Guides, News, & Discussion] skinnytoo2:
Maybe you guys don't realize HTC and VZW have an exclusivity agreement for the 10. Hence VZW is only carrier with an in store display right now as well. These types of agreements can last up to 30-60 days. So don't be surprised if you don't get your device (unlocked or another carrier) for a little while.
[HTC 10 Guides, News, & Discussion] datafoo:
Digital River was until last year one of my vendors.

They're too big for any of us to impact. There also may be more to the story, behind the scenes with HTC. The water is too muddy to be able to blame either specifically.
[HTC 10 Guides, News, & Discussion] failedjedi:
Um, no. T-Mobile is the 13th, and Sprint by the end of the month. Some of the unlocked are already charged and processing.
[HTC 10 Guides, News, & Discussion] Jooosty:
Okay so the preorder I placed on April 12th using paypal credit never got pending fufillment.

I cancelled that order and placed one yesterday may 3rd using my personal credit card and opted for next day AM shipping.

My order is now in the pending fulfillment stage.

Making progress!
[HTC 10 Guides, News, & Discussion] FearlessAZ:
Weird. I just got a confirmation email for the second order that I placed yesterday. Might just cancel the first one and see if they can bump this one up.
[HTC 10 Guides, News, & Discussion] ufkal:
Mine shows shipped on my VZW account page. I paid the extra $14 to have it delivered by noon tomorrow. Now will it? I have no idea. But I'm looking forward to it arriving.
[HTC 10 Guides, News, & Discussion] TopoX84:
the force is strong to the feeling of same thing happening as the vive ! =\

that should be tweeted to the tweek they were goofing around of star wars
[HTC 10 Guides, News, & Discussion] Mark112887:
For me I stick with HTC because of audio, not necessarily external although that is a bonus. I have a pair of Sennheiser HD 558 headphones that sounded absolutely amazing on the M8 and m9. Basically if I make a decision to go with any other phone I would then have to invest in a dedicated MP3 player again and I'm so used to the sound quality of HTC phones that I can never go back to using an Apple device again. I have no reason to believe that things won't sound amazing on the 10.

I also think that a lot of places that review phones are sometimes way too over critical of HTC in regards to the camera. The overall worst camera I have ever used was on the M8, I did have the purple camera issue on the M7 that I was able to get fixed in warranty but the m9 has been perfect for me, the only thing I would've wanted was optical image stabilization which I'm now getting on the 10 along with laser autofocus. I have cerebral palsy and I have a slight shake in my left hand whenever I try to be steady, I end up having to hold my breath like a sniper trying to take a very steady shot lol So even though I hate waiting just like everyone else I really have no choice but to sit and wait until I get my device since I do prefer the unlocked version.

The last Samsung phone I used was the Galaxy S5 and it made my headphones sound like I was listening to stuff through tin cans the G3 was the same way. HTC has been the only company that's been able to add any real full body to my music making it sound the way that it is supposed to sound. When you combine that with the fact that they are actively trying to remove bloat more than any other company I've seen it makes me want to stick with them through all of this, at least until they do something so blatantly stupid that I would look like an idiot trying to continue supporting them
[HTC 10 Guides, News, & Discussion] ElChibo:
I mean... i got an email saying my order was cancelled.

When it wasnt cancelled.

and i ordered at 3 AM on announcement day....

---------- Post added at 07:52 AM ---------- Previous post was at 07:49 AM ----------

now according to a csr i am speaking to that email went out in error.

jesus.
[HTC 10 Guides, News, & Discussion] aknotts415:
HTC specifically said verizon is the only CARRIER in the USA.
[HTC 10 Guides, News, & Discussion] failedjedi:
I just called again and just acted stupid and friendly and didn't mention other people or anything just to see what regular support would say. She said I was part of the first group which is currently being processed. So it wasn't really helpful but she did say group not wave which was odd, and she said currently being processed without me asking which was also new. So I'm going to try to be patient but I'd really rather not have to wait until next week. It's not even just that I'm excited, it's my G3 is terrible. It's so worn and abused, and restarts, the screen flickers sometimes, other issues. I really just can't wait to get a phone that is new and works normally.
[HTC 10 Guides, News, & Discussion] newbkilla:
I've read like 60% of this thread which contains over 1,000 posts. Guess I was unfortunate to have missed that information since this thread expands like 5 pages an hour.
[HTC 10 Guides, News, & Discussion] aknotts415:
Wait so you preorered april 12th, reordered May 3rd. Your may 3rd order went into pending fullfillment but your 12th isnt? and you canceled the old order now.
[HTC 10 Guides, News, & Discussion] keiri:
Pre-ordered on the 14th around noon EST (Carbon Grey, Unlocked) with next day AM shipping and my order is still at "Boxed shipment"; contacted CS yesterday, was assured that my order was fine, and that they hadn't attempted CC yet. Contacted my bank to verify that no charges were cancelled or denied on their end and that I was expecting a charge from HTC/Digital River for a purchase I made. Needless to say, as of this afternoon my status hasn't updated and my bank shows no activity.

So, I placed another pre-order about 10 minutes ago for another CG 10 w/ next day AM, got an order submitted email about 5 minutes later, and lo and behold my CC shows a pending transaction from DR for $0.00...

Somewhere along the line HTC and/or Digital River really dropped the ball on this launch and have made what should have been a simple launch into a real boondoggle cluster.
[HTC 10 Guides, News, & Discussion] Jooosty:
That is correct. I think im at peace now.

Atleast I know, when it does ship, it will be here in one day.
[HTC 10 Guides, News, & Discussion] ElChibo:
that would be ridiculous. also. the sprint one is out on the 13th so. lol.
[HTC 10 Guides, News, & Discussion] aknotts415:
sorry meant verizon was the exlusive first carrier in the usa so verizons exclusivity is only for usa carriers so unlocked shouldnt matter
[HTC 10 Guides, News, & Discussion] ElChibo:
lol oh. and i dont know why it didnt add the other person you were quoting but him saying they are holding the exclusivity for 60 days would be the worst decision HTC would have ever made ever.
[HTC 10 Guides, News, & Discussion] duowing:
Everyone on edge waiting for that first person to get a Email saying shipped
[HTC 10 Guides, News, & Discussion] Jooosty:
Its definitely a boondoggle for sure [emoji12]
[HTC 10 Guides, News, & Discussion] Behold_this:
Verizon's exclusivity is set to end on the 9th Sprint is set to carry the device on the 13th.
[HTC 10 Guides, News, & Discussion] TopoX84:
Verizon painted the picture that they sell on commercials, htc believed it and thinks Verizon is the only company everyone wants to go to

we are all on crack paranoid with the fact verzion is been shipped and the unlocked HTC is acting worse than a girl ready to go clubbing, dellllaaayyyyed ! ! ! !!
[HTC 10 Guides, News, & Discussion] ElChibo:
but then again verizon customers i have to deal with that walk into my store asking about cut your rate plan in half who dont realize you'd be switching carriers get super elitest when i tell them they would be on Sprint.
[HTC 10 Guides, News, & Discussion] aknotts415:
JUST DID THE SAME! lol picked next day like before. Maybe something in their system now sees next business day and rushes it. Idk. My old order is canceled from findmyorder.com ordered april 29th. See what happens lol even used a different credit card for the hell of it lol
[HTC 10 Guides, News, & Discussion] MinimalistChris:
IT'S HAPPENING!!! Credit card just got charged, Glacial Silver, Unlocked version, ordered on 4/15
[HTC 10 Guides, News, & Discussion] aknotts415:
There order process is so screwed up if mine goines into fullfillment today also
[HTC 10 Guides, News, & Discussion] Heisenberg420:
So these are US orders being cancelled, and replaced today, and you're getting charged/fulfillment right away?
[HTC 10 Guides, News, & Discussion] TheLentilFarmer:
My credit card was denied for my April 13 pre-order. I fixed it through the cc company and findmyorder, and it immediately showed pending fulfillment and the charge is showing up on my cc.

Do you think i should call htc csr to confirm or do you think I'm good? I think I'm good.
[HTC 10 Guides, News, & Discussion] Bl00dRunzC0ld:
This whole first ordered first shipped crap that they keep spewing on Twitter is load of bull****. The simple fact that you could cancel your early pre order that had zero movement, order today and get more movement is ridiculous.
[HTC 10 Guides, News, & Discussion] IIIMik3:
finally as of 15min ago, showing a charge on my CC, and "Order Status: Pending Fulfillment." Finally some movement!

htc.com pre-order

april 12th @ 6pm Pacific Time

Carbon Gray unlocked

California
[HTC 10 Guides, News, & Discussion] aknotts415:
i didnt Just jooosty i tihnk. He ordered last night and got it fullfilled today
[HTC 10 Guides, News, & Discussion] Av8ter:
I pre-ordered mine on 4-15 and just today my order status is now pending fulfillment and my credit card has been charged. YAYYYYYY
[HTC 10 Guides, News, & Discussion] aknotts415:
if it says pending fulfillment i think ur great lol

Of course my luck and i wont get it till end of dam may... lol
[HTC 10 Guides, News, & Discussion] buddebr1976:
Just got a fraud warning from my credit card company and HTC changed my order to pending fulfillment. I pre-ordered on HTC.com on April 12th.
[HTC 10 Guides, News, & Discussion] cheecks:
When I ordered mine (Glacier Silver on April 17th) the promo code for $100 off wasn't working (cr said I had missed out on the promo window), so they applied the credit to the account after the purchase.

Just went on the site, put another phone in the cart and used the promo code, and it seems to be working just fine now.... Not sure what to make of that if anything but it has me thinking about re-ordering. :confused:
[HTC 10 Guides, News, & Discussion] tbalden:
Go to findmyorder.com which is of digital rivers, the delivery logistic company. There try orderid forgotten password
[HTC 10 Guides, News, & Discussion] aknotts415:
Tried that. Says EMAIL_MISSSING
[HTC 10 Guides, News, & Discussion] tbalden:
Try mess around a page for your country's store like this

http://store.us.htc.com/store/htcus/help

Replacing us with your country ... others might know the URL to look for. What country is your order on?
[HTC 10 Guides, News, & Discussion] aknotts415:
Doesnt work there either. Forget password says invalid email

---------- Post added at 01:24 PM ---------- Previous post was at 01:23 PM ----------

Usa lol
[HTC 10 Guides, News, & Discussion] jonnycat26:
That's how I got it to work, but with my old password. I tried having my password reset several times, but it wouldn't take.

Oddly enough tho, if I log in, I have no order history! The only way I can find that my order exists is to track it by the order #.
[HTC 10 Guides, News, & Discussion] tbalden:
Try find the send message part. I think I faced very similar situation. Contacted them through they send message page, and told them to merge my email with orderid I had. after a few days they helped
[HTC 10 Guides, News, & Discussion] aknotts415:
I cant even track it by number, i used paypal.
[HTC 10 Guides, News, & Discussion] tbalden:
You don't have any order number? At all? Strange.

If it's in their system and you have an id, here your should be able to recover it https://www.findmyorder.com/DRHM/st...ordPage&SiteID=findmyor&Locale=en_US&Env=BASE
[HTC 10 Guides, News, & Discussion] aknotts415:
No i have an order number. But one method is order number and last 4 numbers of ur card. How does this work with PayPal? Other method is logging in and it says my email address is invalid but its not.
[HTC 10 Guides, News, & Discussion] tbalden:
Contact them and tell them to connect your email and order. I had to do this to have a valid email to login with. They will send a basic new password too
[HTC 10 Guides, News, & Discussion] aknotts415:
When i put my order number in it says in red underneath EMAIL_MISSING.

Idk why. I have a order confirm email so they have my email. :( not a great first impression for htc from me. I know its digital river but they represent htc.

---------- Post added at 01:50 PM ---------- Previous post was at 01:49 PM ----------

I did that just now on the digital river website you gave me. Thanks man i appreciate the help immensely.
[HTC 10 Guides, News, & Discussion] tbalden:
Hope it helps. Caused me some headache as well. They need a better store site, bugs fixed. This DR thing integrated into HTC site is messy to say the least.
[HTC 10 Guides, News, & Discussion] jsaxon2:
It's last 5 of credit card. Not 4...
[HTC 10 Guides, News, & Discussion] aknotts415:
Really? But i used paypal? They dont know that
[HTC 10 Guides, News, & Discussion] tbalden:
That's true, but with PayPal HTC cannot know your card number
[HTC 10 Guides, News, & Discussion] ghosttown242:
If he is using PayPal, it is best he use eBay for his order.
[HTC 10 Guides, News, & Discussion] sodina:
i ordered gold unlocked one from tropical mobile (ebay)

should have done my research, but this will not work with att's 4g lte.

i asked if it is possbile to cancel the order now, but looks like i have nothing but a headache ahead of me.
[HTC 10 Guides, News, & Discussion] ghosttown242:
???? they are international models that's why I didn't order. LTE don't mean nothing to me either
[HTC 10 Guides, News, & Discussion] aknotts415:
Why would i order from ebay thats crazy lol usa by the way
[HTC 10 Guides, News, & Discussion] ghosttown242:
Time as the USA ships the device we will be the last with the phone in our hands. Almost everywhere has already gotten the phone. EBay is getting them to persons by Tuesday and the latest is Thursday. Retailers are selling in stores. Wth is going kn with HTC USA
[HTC 10 Guides, News, & Discussion] keiri:
I didn't cancel my first order - I just made a completely new one; at best HTC will get the first one fulfilled and shipped and I'll cancel the second OR I'll return the second one when it arrives.

Yeah, it's frustrating that they can't be more communicative about where in the process your order is/isn't; if you have trouble verifying someones card/account it shouldn't be hard to contact the purchaser and inform them.
[HTC 10 Guides, News, & Discussion] Mark112887:
I ordered on April 29 paid by PayPal credit they took my money immediately it shows as a completed transaction on my PayPal account that I have seen no movement whatsoever and I paid for two day shipping. What do you guys recommend I do?I got my confirmation emails and everything but it is still says boxed shipment whenever I call customer service they tell me that the status is submitted and everything looked good but it is processing they say that it will ship either this week or next week should I place a new order?
[HTC 10 Guides, News, & Discussion] aknotts415:
Any time you use paypal the funds are taken immediately reguardless of if its processing/fulfillment/ or shipped. Just how paypal works. Just sit tight.
[HTC 10 Guides, News, & Discussion] Bennksy:
Is the status of your second order "pending fulfillment?"
[HTC 10 Guides, News, & Discussion] TopoX84:
i just had to tell them that
[HTC 10 Guides, News, & Discussion] keiri:
No, still "boxed shipment" and that's the status the first one is at as well.
[HTC 10 Guides, News, & Discussion] 52vincent:
It is happening, my card just got charged as well today..."DRI*HTC CORPORATION

9625 WEST 76TH STREET, MN 55344". Going to check status on HTC now
[HTC 10 Guides, News, & Discussion] ph33rtehgd:
I wonder how long it'll take HTC to process the orders for the Verizon version of the 10. I didn't order through Verizon since I have a UDP, but then just realized today that I could order it through the Iconic portal at full price (their normal site makes you add a plan). It'd cost an extra $50 since I used the $100 coupon on HTC.com and I think I'd lose the Uh-oh protection, but at least Verizon is shipping...anyone else thinking the same thing?
[HTC 10 Guides, News, & Discussion] Mark112887:
I know it's normal for them to take funds immediately, just wondering because I've seen no movement
[HTC 10 Guides, News, & Discussion] aknotts415:
Your not alone buddy lots and lots of us with nothing but hopes and dreams :crying::(;)