yashsingh1/xdaforums huggingface dataset:
[HTC 10 Guides, News, & Discussion] aknotts415:
no prob bud! Its a great phone! what color you getting?
[HTC 10 Guides, News, & Discussion] xoqes88:
For the UK users that pre-orderer it - found a guy on Twitter that pre-order the HTC on April 14 and got the shipping confirmation e-mail. The courier is Hermes and it says it will take about 3 days. Which make sense since the HTC 10 will be available in stores by May 13 (exactly 3 days from now)
[HTC 10 Guides, News, & Discussion] DinarQ8:
i getting Glacier Silver one day business ?
[HTC 10 Guides, News, & Discussion] aknotts415:
Woo! Nice welcome to the 10 club!
[HTC 10 Guides, News, & Discussion] aRok99:
Thanks for the code as well! My wife decided to get this phone after playing around with mine over the weekend and was bummed out that we missed the $100 off. Well now I ordered her own, I have the Carbon Grey and she's getting the Glacier Silver.
[HTC 10 Guides, News, & Discussion] DinarQ8:
yesterday i getting the gray from Taiwan i use it few hours then i sell it in same day ?. because i have problem with camera

http://xdaforums.com/showthread.php?t=3375767

this first time for me with HTC so i hope to be beginning not the end
[HTC 10 Guides, News, & Discussion] skypilotofhope:
For Canadians stuck in 'Pending Fulfillment' purgatory, someone on Twitter just shared that a number of us are going to get an email from HTC tomorrow that says our orders are cancelled due to authorization problems. No link shared so I am unclear as to the source/veracity.

Even so, what a debacle this is turning out to be. DR pulls the funds from my cc last Wednesday (4th), bank confirms they have the funds, and nothing since?! SMH!
[HTC 10 Guides, News, & Discussion] FerroFlux:
Yeah I think I'm out. Holding the money for nearly a week without any sign of shipping is not acceptable. I'll find another option as I don't need the 10 that bad!
[HTC 10 Guides, News, & Discussion] apandian:
Got my HTC 10 yesterday. Great phone and everything looks great. Had no pink tint issues and got a camera update as soon as I switched on the phone. Another update ongoing right now as I type which seems to fix a number of issues including camera and wifi.
[HTC 10 Guides, News, & Discussion] Moditbetter:
I think the guy was just asking HTC if that was the case. Also, I don't think ours cards were charged but just pre-authed to make sure the funds are there in preparation. Still taking way too long for pending though.
[HTC 10 Guides, News, & Discussion] serialtoon:
I saw that dude Phases say some **** about the promo code. I got it from him and then seen it here too. Its a capitalism world, what am i supposed to do .

---------- Post added at 09:19 AM ---------- Previous post was at 09:18 AM ----------

I ordered from HTC on Friday 5/6, out for delivery as of 9:18AM today.
[HTC 10 Guides, News, & Discussion] Giraff3:
They're definitely having a problem with Canadian customers. Still no answer from HTC on shipping times.
[HTC 10 Guides, News, & Discussion] Cosalich:
A handful of Canadians have managed to get theirs though, confusing things even more. I'm still in the "no shipment, no information" phase with the rest of you though.

----

An update while we're at it. Today's calls have no new information from HTC (duh) and FedEx still has no shipment in the pipeline for me. Looking forward to the mass order cancellations when the pre-auths all expire...

Second update: I called HTC Canada and they told me "we are still shipping out the orders that were placed in January, February and March." When I called her out for flat out lying to me, I swear to god she hung up on me. I said "That's impossible, preorders started in April" and then an HTC customer service satisfaction survey started playing. I'm now doing everything in my power to cancel the order. I'm done with these clowns.
[HTC 10 Guides, News, & Discussion] cheecks:
I received my phone today, I'm currently in Prince Edward Island.

It pains me to see my fellow Canadian's getting the very short end of the stick. There is just no excuse at this point.
[HTC 10 Guides, News, & Discussion] Taknarosh:
When did you order? If you say May, I'm just going to laugh myself to tears.

Also, was it Fedex that delivered? And if so was your Order number on the label? (This would help me try to get a tracking code form the FedEx website if it is on the label)
[HTC 10 Guides, News, & Discussion] FerroFlux:
Would you mind letting us know when your order went to pending fulfillment and when you got your shipping notification?

---------- Post added at 02:14 PM ---------- Previous post was at 02:13 PM ----------

You and me both!
[HTC 10 Guides, News, & Discussion] cheecks:
Please no tears! I pre-ordered April 17th. CC charged May 5th.

---------- Post added at 07:20 PM ---------- Previous post was at 07:17 PM ----------

I never received a shipping notification. I contact FedEx yesterday to see if anything was on route and to my surprise they had it in the system and gave me a tracking number over the phone. No change on HTC site, it still says pending fulfillment (since early May 5th) and no email from HTC to say it has shipped.
[HTC 10 Guides, News, & Discussion] coal686:
Wow! I bet HTC would be glad to see all the fanboys in this thread waiting for the launch date (of which I'm one).

Unfortunately, I've had to do a little minor cleaning on some posts, so please let's keep it civil. Remember, everybody here's on the same team.

Personally I hope that HTC works out the kinks instead of rushing release. I'm sure we'd all agree that HTC has to get this one right.

Thanks,

coal686

Senior Moderator
[HTC 10 Guides, News, & Discussion] mahdibassam:
Sure that's normal, I'm not talking about people like you and me, who just want to have a clear idea of delivery (which we already have, early may!) . I'm talking about people who are saying "call htc customer service and ask to speak to managers and flood them" and that sort of thing!

Anyway, at the risk of making you guys very angry and jealous, my HTC 10 is already with FedEx for delivery tomorrow, but I'm going to the Depot to pick it up now instead [emoji12]

Sent from my Galaxy S7 Edge
[HTC 10 Guides, News, & Discussion] ghosttown242:
You ain't in the USA so I don't mind
[HTC 10 Guides, News, & Discussion] S1CAR1US:
Ha! Pfft! Chh! Pfff! Kuhn! Chh!

What are you being sarcastic here?? Of course we would want it! Haven't you been reading the posts and seeing all of the obsessive behaviors that are borderline sociopathic? I don't care if you have to fake the recording and do the voices yourself!! Give us proof!!!! :rolleyes::eek:

I'm just kidding BTW in my demanding demeanor... But seriously, DO IT!!!
[HTC 10 Guides, News, & Discussion] datafoo:
Frankly it doesn't make a difference as ATT doesn't subsidize phones anymore so you're not getting a discount if they did carry it.

The only difference between HTC direct and ATT is how many monthly payments. ATT Next is upto 30 months, HTC is 12 months (via PayPal once in stock).
[HTC 10 Guides, News, & Discussion] S1CAR1US:
Agreed [MENTION=6541726]ghosttown242[/MENTION], at the risk of making YOU jealous, sir! Mr. Mahidijahadibassam, we are awaiting our orders in the USA!
[HTC 10 Guides, News, & Discussion] mahdibassam:
Haha I know, just wanted to be a **** [emoji12] I will post photos and opinions in the appropriate thread once I have it.

Sent from my Galaxy S7 Edge
[HTC 10 Guides, News, & Discussion] devsk:
How are the phones getting delivered down under first? The US is always the last to get the goodies!...:(
[HTC 10 Guides, News, & Discussion] mahdibassam:
I am down under in New Zealand, and htc will be releasing the phone here at the same time as everywhere else, early may. But I bought mine from eBay, that's why it's arriving early [emoji4]

Sent from my Galaxy S7 Edge
[HTC 10 Guides, News, & Discussion] tbalden:
Great. When arrives, Tell us if is USA or eu/Asia Taiwanese unit, and finally which color combo. The software version id will tell us the region if in doubt. Thanks
[HTC 10 Guides, News, & Discussion] exocetdj:
2,000,000% with you on this one
[HTC 10 Guides, News, & Discussion] Heisenberg420:
I believe att still sells subsidized phones to customers not wanting to switch to mobile share. Unless they stopped very recently, thought they were doing this until 2017
[HTC 10 Guides, News, & Discussion] datafoo:
My understanding is they stopped January 8th 2016.

Though Next isn't really different except your bill goes down when your phone is paid off VS continuing to pay an inflated monthly cost on contract.

HTC did a great thing with PayPal financing, you're not locked to a carrier and no interest if paid on-time.
[HTC 10 Guides, News, & Discussion] mahdibassam:
Sure will update tomorrow.

Sent from my Galaxy S7 Edge
[HTC 10 Guides, News, & Discussion] joshuadjohnson22:
One little difference is with VoLTE. I think AT&T has to approve the phone to use it. Maybe I'm wrong but that's what I read a few months back.
[HTC 10 Guides, News, & Discussion] aknotts415:
Alot of people dont understand this either sadly lol or they do not care. All they want to know is if my monthly bill is going up. Also These phones not being in the carrier store will hurt the average joe sales. Someone who just goes in and holds the phones and picks by feel. The customer who doesnt know about specs. Most people dont even know what an unlocked phone is or how to buy one from anyone but their carrier. Specially the older crowd.

---------- Post added at 08:00 AM ---------- Previous post was at 07:59 AM ----------

Yeah I think so too. Verizon is same way. If your on a 2 year contract you can still sign up for another but once you switch its gone forever.
[HTC 10 Guides, News, & Discussion] datafoo:
Not to stray too far off topic:

The fine print indicates it's a service feature that has to be attached to your account (like VVM).

The fine print:

"HD Voice is not available in all areas. HD Voice Requirements: To experience HD Voice,

both parties on the call must be located in an AT&T HD Voice coverage area and have an AT&T HD Voice-capable device and SIM with HD Voice set up on their account

.

Incompatible Services/Features: The following services/features are currently incompatible with HD Voice: prepaid service, Smart Limits, Ringback Tones, and OfficeDirect and OfficeReach (for business customers). HD Voice is available at no additional cost; standard voice rates apply and are charged according to your wireless rate plan. For additional product information and service restrictions, visit www.att.com/hdvoice."

What I take from this is that as long as the phone supports the features, has proper firmware and enabled in default.xml then a user should be able to add the feature to their account and enable HDVoice/VoLTE. It is SIM dependant but you're going to get an updated SIM from ATT regardless.

Here's a link to the support page: (indicates again must be provisioned on the account)

https://www.att.com/esupport/article.html#!/wireless/KM1046244

Requirements

To experience HD Voice, both calling parties must:

Be within an AT&T HD Voice coverage area.

Both caller and receiver need to use an AT&T HD Voice-capable smartphone.

Insert the AT&T HD Voice SIM card that came with your device.

Note: It's important to activate the SIM that comes with your new smartphone to ensure that all of the features that are supported on your phone will work properly. If any other SIM is used with your AT&T HD Voice device, some features of the phone may not work.

Have AT&T wireless service provisioned for AT&T HD Voice.

SIM card compatibility

You must have an AT&T HD Voice SIM card that is UICC-G or higher installed in your smartphone to enjoy the rich calling experience of AT&T HD voice.

An HD Voice SIM card will have the digits 27 or 28 in the 9th and 10th positions.
[HTC 10 Guides, News, & Discussion] joshuadjohnson22:
Didn't work for me on my Moto X Pure, Nexus 5X or Nexus 6P.... I was told it is because AT&T does not offer it yet on unlocked devices only on their phones that they sell directly that supports VoLTE.
[HTC 10 Guides, News, & Discussion] datafoo:
See my edit:

Requirements

To experience HD Voice, both calling parties must:

Be within an AT&T HD Voice coverage area.

Both caller and receiver need to use an AT&T HD Voice-capable smartphone.

Insert the AT&T HD Voice SIM card that came with your device.

Note: It's important to activate the SIM that comes with your new smartphone to ensure that all of the features that are supported on your phone will work properly. If any other SIM is used with your AT&T HD Voice device, some features of the phone may not work.

Have AT&T wireless service provisioned for AT&T HD Voice.

SIM card compatibility

You must have an AT&T HD Voice SIM card that is UICC-G or higher installed in your smartphone to enjoy the rich calling experience of AT&T HD voice.

An HD Voice SIM card will have the digits 27 or 28 in the 9th and 10th positions.

[MENTION=4315861]joshuadjohnson22[/MENTION] - Do you have the feature provisioned on your account? Does your SIM have the digits 27 or 28 in the 9th and 10th positions?
[HTC 10 Guides, News, & Discussion] joshuadjohnson22:
Yes I did, trust me I spent a lot of time with AT&T on this issue. They issued me multiple sim cards and all sort of things and nothing worked. Eventually they concluded what I stated above.
[HTC 10 Guides, News, & Discussion] GottaStayFly:
At this point it seems East cost Canada and some parts of Toronto are getting it, west coast is still getting nothing... welp
[HTC 10 Guides, News, & Discussion] Taknarosh:
LOL I did say laugh! But okay, that's a bit disheartening, I pre-ordered on the 13th.

Also, was it Fedex that delivered? And if so was your Order number on the label? (This would help me try to get a tracking code form the FedEx website if it is on the label)

Thanks for the info.
[HTC 10 Guides, News, & Discussion] bmw-boy:
HTC is kidding
[HTC 10 Guides, News, & Discussion] cheecks:
Yes, it was delivered by FedEx. No, the order number is not on the label.
[HTC 10 Guides, News, & Discussion] noloc45:
Received my HTC 10

Just wanted to say I ordered like 1-2 days after pre-order opened.

Used Paypal 6-months and was charged immediately.

Received my device on Friday which I actually had to hunt down the FedEx truck. Thankfully he didnt go to far within the 2hrs he had dropped off the package.

Awesome looking phone! Played a little but put it back as my case hasnt arrived yet.

Also got an email from HTC saying something like "thanks for being a loyal customer, a gift/surprise is on its way," so I wonder what that is.
[HTC 10 Guides, News, & Discussion] skypilotofhope:
My card was charged and the funds have been received by DR. However, it's not yet showing up on my cc statement. I called the bank and they said that something should populate by midnight tonight. What a comedy of errors this process is!
[HTC 10 Guides, News, & Discussion] Moditbetter:
Agreed the process is terrible. I called BMO and they said although my pre-auth has expired it should not cause any issues if Digital River tries to complete the charge once the item ships. So I don't think there will be a mass cancellation as was suggested on the HTC Canada twitter page due to pre-auth expiries.
[HTC 10 Guides, News, & Discussion] DinarQ8:
i ordered silver before 4 hours now go pending Fulfillment ✌
[HTC 10 Guides, News, & Discussion] Taknarosh:
Next we are going to read someone say, I ordered "XXX color 5 mins ago and it just got delivered!".
[HTC 10 Guides, News, & Discussion] Mark112887:
Do you need to have had an HTC account when you ordered to get the free gift email?
[HTC 10 Guides, News, & Discussion] blumpkinblake:
Contacted HTC about my April 12th preorder being stuck on pending fulfillment. They said I should have received my device and they are escalating the support higher. Anyone else that hasn't gotten their April 12th preorders may want to do the same.
[HTC 10 Guides, News, & Discussion] DinarQ8:
guys how long take pending ?

---------- Post added at 01:54 AM ---------- Previous post was at 01:45 AM ----------

[emoji16] [emoji16] [emoji16]
[HTC 10 Guides, News, & Discussion] Dragbike Racer:
Got mine today, beautiful phone!!!!
[HTC 10 Guides, News, & Discussion] serophia:
I got mines yesterday! So far i am loving every aspect of it. Just updated my phone to 1.53.617.5. I will be rooting it today when i get home in a couple of hours!
[HTC 10 Guides, News, & Discussion] Cosalich:
Mine has been pending for six days.
[HTC 10 Guides, News, & Discussion] Giraff3:
Yep, six days and counting... Still no answer. By the time their support answers in a week the phone might be at my door.
[HTC 10 Guides, News, & Discussion] ron31:
Your order has been released for fulfillment.ive been stuck on this for 6 days now and htc just lie to you ive been told it was going to be shipping monday then it was tuesday.if i dont get a email from htc by midnight tonight f.........ck htc ill by a lg g5
[HTC 10 Guides, News, & Discussion] FerroFlux:
Exactly my thinking. Talked to HTC again tonight and once again no one will say anything other than sorry, it will ship soon. Told me to phone again tomorrow....really disappointed with the customer service.
[HTC 10 Guides, News, & Discussion] ron31:
the worst customer service ever
[HTC 10 Guides, News, & Discussion] blueadept1:
I am going to place a second order tonight and charge one back, keeping both phones when they eventually come. DR won't be organized enough to know what to do.
[HTC 10 Guides, News, & Discussion] vicvega:
HTC is sending out surveys to those who already have their device. This is our chance to express our disappointment on how they've handled their release date and shipping fiasco.
[HTC 10 Guides, News, & Discussion] elpicard:
Ok... Reading what you all wrote its seems that the one day shipping is not to be trust right? Im in USA until saturday

Enviado desde mi iPad utilizando Tapatalk
[HTC 10 Guides, News, & Discussion] blueadept1:
You will probably be fine. Most of us left seem to just be griping Canadians. USA seems to be a-ok.
[HTC 10 Guides, News, & Discussion] blueadept1:
So this is interesting. Went to the HTC site (Canada), added a phone to my cart to see if it would say "In Stock" and noticed that they have actually added a new product ID to their assortment for regular orders.

Two findings here:

They appear to have separated inventory between orders and pre-orders - perhaps to ensure that pre-orders get shipped first?

Orders are not even shipping now - shipping in May, and not immediately

From the first, it might also be the case that Digital River is about to screw us even further by forgetting to fulfill orders if they start to fulfill the new product ID first.

From the second, we might deduce that HTC can't fulfill all initial preorders and are instead backed up even further. If they weren't backed up, they would have a shipping date (time of next shipment), or would say shipping immediately.
[HTC 10 Guides, News, & Discussion] Taknarosh:
Just checked my CC online, the Digital River Authorized Transaction is gone. /sigh
[HTC 10 Guides, News, & Discussion] broncogr:
Mine just got delivered by Amazon.de
[HTC 10 Guides, News, & Discussion] codeglitch:
Did you get it directly from amazon.de or one of the other sellers there?
[HTC 10 Guides, News, & Discussion] skypilotofhope:
Same here. Despite my calling HTC yesterday and their telling me my order is in process, the Digital River authorization is gone from my cc as of midnight and my available credit has been replenished. HTC even gave me a reference number regarding the status of my order, noting that they were having problems with their site. However, it would seem that this is irrelevant and that not even HTC itself knows what's going on.

Inexplicably, HTC does not want my business and, clearly, the business of a number of other Canadians too.
[HTC 10 Guides, News, & Discussion] miodzicho:
I had conversation with HTC DE : Yes, we took your money. Yes, you will get your device....Yes, we don't know when...sweet. Will wait till end of the week, then cancel and go with other brand. Annoying.
[HTC 10 Guides, News, & Discussion] broncogr:
Directly on first preorder day
[HTC 10 Guides, News, & Discussion] xoqes88:
To UK pre-orders

Just got mine 30 minutes ago in Southampton. I didn't receive shipping information or any other e-mail, my order still says "Boxed shipment". Just happened to be at home when Hermes rang my bell.

I don't know if it was only me but maybe you will also get yours without getting any shipping info.

Cheers
[HTC 10 Guides, News, & Discussion] kaiser_tytnii:
I'm guessing that they realized they don't have enough stock for both US and Canada and have decided to fulfill all the ones in the US first, because they probably think that if we willing to pay $899cad+tax for their phones, we are probably very loyal to them and wouldn't mind waiting for a week or 2....

At least that's my theory...
[HTC 10 Guides, News, & Discussion] FerroFlux:
Not sure, but if that was their thinking they really overestimated my loyalty! I was told to contact customer service first thing this morning so I'll get back to all other Canadians in here with what is said.
[HTC 10 Guides, News, & Discussion] kaiser_tytnii:
Thanks Canadian fella! ??
[HTC 10 Guides, News, & Discussion] ElRicardo:
Thanks for the update.

Mine is still at 'Boxed Shipment' status but my CC balances are showing the impending payment for the phone amount, yet it still hasn't been completely processed.

Hoping for a surprise delivery. Saying that I ordered a Glacial Silver - is that the some model as yours ?

Cheers
[HTC 10 Guides, News, & Discussion] FearlessAZ:
Htc charged my account for the first order I made. I cancelled it twice. Now my account is way beyond overdrawn. I'm so beyond furious at this situation. Doesn't show pending or anything but my bank account shows a pending transaction for the exact amount of the order... Ugh.
[HTC 10 Guides, News, & Discussion] ElRicardo:
Just this moment had my 'you're item has shipped email' - and 'order status' also shows shipped etc. Oddly, again, after I phone HTC at noon to ask why the payment was taking so long to be taken... Oh well...

The wait continues, albeit, with an end in sight.

Wishing others who are still waiting get good news soon.

"it seams the shipping information was generated on 5/10 at 2120hrs"
[HTC 10 Guides, News, & Discussion] shankly1985:
Ordered Early Hours Tuesday and just got my Order shipped from HTC today.
[HTC 10 Guides, News, & Discussion] FerroFlux:
Well, talked to them after being on hold for a bit. Neither the agent or the supervisor will say anything but it will be shipped soon, whatever that means. They escalated my claim yesterday and are doing something "further" today but for Canadians hoping to get the phone this week...don't count on it. I specifically mentioned others ordering after the people who did on April 12th already and already receiving phones. I agree that it seems HTC is filling "more important" orders first. I don't think I'm going to wait any longer, it is just a phone and I'm tired of the process haha! Enjoy your phones for those who have them!
[HTC 10 Guides, News, & Discussion] kaiser_tytnii:
Thanks for the update! I am gonna pick up the S7 from Rogers store today as well, shame that they didn't release on Rogers, shame that Canadians are being placed as 2nd class citizen...
[HTC 10 Guides, News, & Discussion] geoff5093:
What color did you order? I ordered the black on Monday night and it hasn't shipped yet.
[HTC 10 Guides, News, & Discussion] FearlessAZ:
Update: HTC received my cancelation notice on the 3rd but their system still processed it. They claim it was an "error". Their mistake is causing my account to be overdrawn by $600 and HTC claims I won't get the money back until Monday or Tuesday at the earliest. I am happy to say that I will NEVER go through HTC to order any of their products again. I'm sticking to going through carriers.