yashsingh1/xdaforums huggingface dataset:
[HTC 10 Guides, News, & Discussion] Ndaoud360:
I do mainly because I'm on a 2 year contract/upgrade plan thing with Verizon. Also because going from the M8 to the M9 is imo a waste of an upgrade. Also the same with the A9. Waiting for Verizon to release the 10 already but they are doing pre-orders Friday for it though, so I may get one when it drops.
[HTC 10 Guides, News, & Discussion] vitalogy79:
The online chat support referred me to HTC Online Store support via 888-216-4736 because the online support folks didn't have any info on shipping estimates or stock or things like that. I'm not surprised you got nothing of value from the chat people. I had the same experience.
[HTC 10 Guides, News, & Discussion] Heisenberg420:
HTC chat is less than useless regarding sales info. Not really sure what they actually do probably just there to assist with uh-oh repairs.
[HTC 10 Guides, News, & Discussion] aknotts415:
Hmm Ill try on the way home and call lol see what I get lol
[HTC 10 Guides, News, & Discussion] djbutter:
This can't be true. Not only does that not jive with an "early May" release, but it also makes preordering useless.
[HTC 10 Guides, News, & Discussion] aknotts415:
Yeah i think its fishy too. I find it hard to believe theres not enough phones to meet shipments when its only available in the USA from htc.com so far. Also the people calling, that are being told Glacier is on backorder, Are you from the USA also? Because just because the glacier is being ordered more in one country doesnt mean its backordered in the next country. The USA unlocked version is probly different than the Germany or EU one.
[HTC 10 Guides, News, & Discussion] vitalogy79:
Please clarify which part of my post is false.
[HTC 10 Guides, News, & Discussion] Heisenberg420:
Well I for one am praying it's true, but it does make sense they anticipate more sales on the carbon gray. Clearly some major issues going on with this launch or I'd like to believe they would have been more public about an official ship date by now.
[HTC 10 Guides, News, & Discussion] datafoo:
Go easy here folks.

Online sales support department is who I was escalated to when I was told the information in my previous posts.

http://xdaforums.com/htc-10/how-to/htc-10-shipping-thread-t3358676/post66545605#post66545605

http://xdaforums.com/htc-10/how-to/htc-10-shipping-thread-t3358676/post66546448#post66546448

What may be miscommunicated here is first batch preorders vs later orders. If [MENTION=5295554]vitalogy79[/MENTION] reordered a Black or Silver now, he certainly could be waiting until End of May for delivery.
[HTC 10 Guides, News, & Discussion] Heisenberg420:
It's hard dealing with speculation in large quantities
[HTC 10 Guides, News, & Discussion] vitalogy79:
At the end of the day, none of it matters. It'll be a fun day whenever that box shows up from the courier.
[HTC 10 Guides, News, & Discussion] lampel:
When the M9 is the upgrade it's hard to justify the expense, no? My last 8 phones or more have been HTCs - going back to when they manufactured for Palm but the M9 was just too similar to my very functional M8 to bother. I'd imagine there are a few that thought the same way...
[HTC 10 Guides, News, & Discussion] DinarQ8:
I'm very excited cuz this first time with HTC
[HTC 10 Guides, News, & Discussion] Cristianop:
Paid with credit card and no deduction till now

Gesendet von meinem SM-G925F mit Tapatalk
[HTC 10 Guides, News, & Discussion] ghosttown242:
When did you order?
[HTC 10 Guides, News, & Discussion] Cristianop:
On presentation day.... Tuesday

Gesendet von meinem SM-G925F mit Tapatalk
[HTC 10 Guides, News, & Discussion] weidnerj:
I hope that HTC doesn't do the same thing they did with the A9, do preorders, but not make enough phones and make everyone wait. That is what happened when I ordered it.
[HTC 10 Guides, News, & Discussion] DUTCH Van Atlanta:
Pending Charge of US$1.99 from Digital River, which is the company handling the orders. They do that to be sure that the credit card is valid. No actual charge until it ships.
[HTC 10 Guides, News, & Discussion] tbalden:
April 12th, 5 hours after announcement , us, credit card, silver black, coupon applied.

Not charged yet, order confirmed after a few hours.
[HTC 10 Guides, News, & Discussion] CWick4141:
I had a pending charge for the full amount and sometime last night I was fully charged for the amount..I ordered sometime on the 13th US
[HTC 10 Guides, News, & Discussion] tbalden:
But you paid through PayPal? That would result exactly that if the credit card is behind the PayPal payment
[HTC 10 Guides, News, & Discussion] CWick4141:
Debit card
[HTC 10 Guides, News, & Discussion] patstock11:
I just checked my online banking. I ordered on the 13th (Wed) night in u.s. I ordered a silver model via PayPal that is tied to my bank account. The payment is showing, and reflected in my bank balance. Hopefully it ships soon.
[HTC 10 Guides, News, & Discussion] cdd543:
PayPal is deducted immediately. Credit card isn't until shipping.
[HTC 10 Guides, News, & Discussion] DinarQ8:
ordered 14/4 carbon great

credit still not charged yet
[HTC 10 Guides, News, & Discussion] fadi669:
Ordered a Carbon grey on launch day. Canada. Credit card. Just $1.00 charged as verification. Checking every few hours since then and nothing :mad:.
[HTC 10 Guides, News, & Discussion] joshuadjohnson22:
lol this happens every time. People get mad and frustrated with the company for not instantly shipping their pre-order. From what I read it wont ship until around the end of the month/early next month. I ordered mine today. We can't get mad at them yet... it doesn't seem like anyone has had their ship... unless you are a media outlet. I think they will ship sooner than promised but chill :)
[HTC 10 Guides, News, & Discussion] ghosttown242:
Dude! We have been waiting from mwc at least they could start shipping Monday
[HTC 10 Guides, News, & Discussion] joshuadjohnson22:
I get it, but they promised shipping for early May not a few days. I understand if they promised instant shipping but they didn't. I bet they will ship soon and I'll be refreshing this thread just like you but don't get mad. Now if it was mid May you have every right to grab the pitch forks ;)
[HTC 10 Guides, News, & Discussion] jcracken:
The difference is, though, with other phones, you know exactly when it's going to officially launch, so you know that by that date or within a few days of it, you'll have your phone. With the HTC 10, rumors pointed towards it coming out a few days after being announced (specifically on the 15th), then it was announced and they were saying early May but not making that information too particularly available, but then within a few days the review embargo ended, which usually happens close to launch (at most a week before or so). Now it's at a point where they obviously have had the phones made for quite a while (they were doing sales and marketing meetings and events before it was launched, showing off the phone to carrier reps and the like), which would've pointed to them putting out the phone right after or on the same day as announcement. The fact that they have such a vague window for when it's coming out after all this is baffling, at the very least.
[HTC 10 Guides, News, & Discussion] joshuadjohnson22:
I get it, I with you as it would be nice to have an idea. But we can't be mad because of rumors... HTC never promised it so we can't get mad at that. I do think they will start shipping soon but I just don't think it is something to get mad at. If HTC said they will ship it directly after launch you can get upset but we were given the beginning of May as a time line. This could be due to a set back, shipping issues, order issues... Who knows.

I'm with you guys with hoping and wishing for the phone to be here tomorrow, but after doing this for a while I have grown to be patient. This phone has high demand.

Excited to see if tomorrow is the lucky day.

On another note their support sucks. I cannot access my account and I spent 45 minutes on the phone and they couldn't fix it. What a mess
[HTC 10 Guides, News, & Discussion] jcracken:
I'm not mad, just annoyed. They took an extra month or so to announce, and after doing that they still haven't given us a firm date on "this is when the phone will be in retail and people preordering should expect it." The only thing they've given us is a vague late April, early May. For a big flagship that HTC's entire future rides on, they're being very amateurish in launching it.
[HTC 10 Guides, News, & Discussion] datafoo:
If HTC history is taken into account and they ship on time it'll be amazing :D

Just recently:

M9 - had delays so they offered accessory discounts.

A9 - had delays so they offered accessory discounts.

Vive - still issues even though units "in stock" refunded shipping on most pre-orders.
[HTC 10 Guides, News, & Discussion] aknotts415:
Same heree!

---------- Post added at 07:17 PM ---------- Previous post was at 06:28 PM ----------

So just called and asked. They told me color doesnt matter. Cause i asked him if i canceled my silver and ordered carbon grey it wouldnt be any faster just depends on order date. He did confidently say first week of may so im guessing itll ship monday. But you know, they probly get a hundred calls a day asking the release date their probly just trained to tell us whatever so they can help customers with real problems
[HTC 10 Guides, News, & Discussion] MNoisy:
If you cancelled and re-ordered, it will not ship until the 4th week of May.
[HTC 10 Guides, News, & Discussion] aknotts415:
What? I understand if you cancel and reorder it wont come as fast but where did you get week 4? How could anyone possibly know that? I dont understand why everyone believes everything support says. For two weeks they didnt know anything. I doubt they do. If it ships 1st week of may why would it take 3 weeks to catch up? No other flagship faced a delay like this. It doesnt even sound logical. What phone had preorders that didnt come for 3 weeks after launch?

The people at customer service are most certainly trained with a reply to settle the consumer down and move to the next customer instead of fighting with the customer
[HTC 10 Guides, News, & Discussion] Diz:
source?
[HTC 10 Guides, News, & Discussion] MNoisy:
HTC Supervisor. This was after three escalations through support then managers. Please see my previous post.

Was told shipping "officially" starts May 1st but should actually start 29th or 30th.

The supervisor similarly offered the option of cancelling my announcement day order to change my shipping method but said it would ship the 4th week of May if I did. This was a few days ago.

I agree there is no continuity between most information HTC support is providing or has provided. I was getting different answers from each phone call and online ticket. It wasn't until I spoke to a supervisor that it seemed someone finally knew what they were talking about (And in great detail).
[HTC 10 Guides, News, & Discussion] Heisenberg420:
What color did you order?
[HTC 10 Guides, News, & Discussion] MNoisy:
Carbon Gray.

U.S.

Placed the morning of release.
[HTC 10 Guides, News, & Discussion] ghosttown242:
So the 29th
[HTC 10 Guides, News, & Discussion] aknotts415:
This is what i mean. One csr said may 4th so people take it like its the word of god. Most csr's dont kno much. The fact thatmyour question was escalated a couple times to me means they were ready to end the call and help people with problems they could answer. I doubt they know the number of stock they have. Let alone the total amount of orders of silver vs grey. Theres so much mystery and rumors with this launch. The only thing we should believe is that the website says launch is early may. If new orders werent shipping early may and end of may now it should say out of stock end of discussion. At that point its not a preorder.
[HTC 10 Guides, News, & Discussion] Heisenberg420:
I'd be very surprised if any preorders get delayed to the 4th week of may. At that point they at least owe us an email notifying of the delay.
[HTC 10 Guides, News, & Discussion] aknotts415:
Yeah that sounds crazy. And if that was the case and they didnt notfity the customer id probly cancel my preorder anyway because thats just really not considerate and i wouldnt trust that kind of company anyway or rely on their service later on lol. And i wouldnt expect that from htc. There customer service has been very kind ever since they fixed my order lookup issue.
[HTC 10 Guides, News, & Discussion] blueadept1:
Not sure if this is news here, but Bell Mobility in Canada will have this phone available on Friday in-stores. (http://mobilesyrup.com/2016/04/27/win-an-htc-10-contest-canada/)
[HTC 10 Guides, News, & Discussion] Behold_this:
Well I've had the M7 M8 M9 and getting the 10 so I guess I have a bit different perspective. But, I notice many familiar faces for service forum to device forum, so I know I'm not the only one.
[HTC 10 Guides, News, & Discussion] fidanhGPE:
Guys, not sure of your source of information, but I had a phone conversation with support prior to ordering it on Monday (April 25) and she confirmed that I would received it prior to May 12. Hence I ordered it, cuz Im leaving US on May 15.
[HTC 10 Guides, News, & Discussion] mrponx:
Any news on shipments? I've ordered from clove.co.uk
[HTC 10 Guides, News, & Discussion] alexp999:
https://www.clove.co.uk/htc-10
[HTC 10 Guides, News, & Discussion] mrponx:
Yeah thanks. I was wondering if any shipments have been made of the phone beside the review units.

I'm not aware of any official announcement on the official launch date.
[HTC 10 Guides, News, & Discussion] ectodroid:
The phone is in stock here in Norway, but the street date is set to 4th May so they don't dispatch the phones yet. :(
[HTC 10 Guides, News, & Discussion] King p1n:
Well looks like I won't be cancelling mime If true, as I was going to cancel and reorder to pay with PayPal credit, but I guess I'll just leave it.
[HTC 10 Guides, News, & Discussion] :
Yeah seems like Komplett already has stock, they also have the earliest street date if you noticed :confused:
[HTC 10 Guides, News, & Discussion] aknotts415:
I was told not to cancel also. They also told me color does not matter. I would take the 4th week with a grain of the tiniest salt. Thats completely unacceptable to have a PREORDER come 3 weeks later. If they know there coming that late they should have simply gone out of stock or not be able to preorder any more. I'll say this. If mine comes 3 weeks after launch as a preorder I will def cancel. Thats just not a good customer practice.
[HTC 10 Guides, News, & Discussion] King p1n:
Yeah I nearly did it yesterday, I'm not sure about the 4th week surely not.

If it is they should say at checkout, e.g. iirc when you preordered the Nexus's last year it gave you an ETA which changed as time went on and more orders came in.

I just realised I'd prefer to split payments a bit rather than directly hit my wallet at once :P.

Emailed customer services though they'll probably give me a generic response.

Wonder If I change payment methods through customer services, but probably not theyre lousy lol Edit - Quick Google search about those who tried to change payment when they ordered Vive basically suggests it's a lot of hassle and mostly futile.

Might just risk and cancel and reorder hopefully won't be pushed back until the end of may or I'll be extremely pissed, i want it asap.
[HTC 10 Guides, News, & Discussion] joshuadjohnson22:
Yeah I wouldn't worry about the 4th week thing... only if Oneplus secretly bought out HTC without letting us know. Next week will be fun ;)
[HTC 10 Guides, News, & Discussion] mrponx:
It's comforting to know that it's getting shipped already.. So no major delays.

I just hope I get an early allocation. I've been on my screen-broken M8 for long enough.. it's becoming really slow
[HTC 10 Guides, News, & Discussion] aknotts415:
USA isnt yet. I dont think any from HTC.com are either. Just HTC stores in some countries have them or ones that people bought from their carriers.
[HTC 10 Guides, News, & Discussion] mrponx:
Well, thank you for taking making me worry again :(

I just hope I don't have to wait a month to get it.. I love my M8 but it desperately needs a screen replacement and I don't want to pay for that. been holding off for the G5 but then HTC said they'll announce the new "flagship" on 12th of April so I waited.. 3 months now since the screen broke uggghh
[HTC 10 Guides, News, & Discussion] aknotts415:
Oh no not another month lol Youll probly start to see orders ship tomorrow or next week im guessing.

this was posted a few minutes ago so no later than that I'm guessing lol

http://xdaforums.com/showpost.php?p=66587502&postcount=44080

---------- Post added at 08:42 AM ---------- Previous post was at 08:40 AM ----------

Do not get the G5. I had one build quality on mine was fine but the battery life was bad. I would barely get 4 hrs of sot with no GPS or Bluetooth. Just wifi and data on. Just didnt feel worth it at all for the money. The 6p is better than the G5 to me. I would only consider the 10 or the s7 or s7e.
[HTC 10 Guides, News, & Discussion] mrponx:
Cool!

I tried to get a Samsung, but although I love their TVs I just can't use their phones for some reason.. I guess I'll wait. The site I ordered from said the week of the 9th of May, so let's see... *fingers crossed*
[HTC 10 Guides, News, & Discussion] tbalden:
64gb taiwanese carbon landed. quick review from me:

External speakers sound seems less even and good characteristic than M9+, but its on pair or above with loudness. Stereo i havent yet tested.

Camera is extra fast, snapping some photos shows OIS counts a lot.

QC is great, with some additional heat while charging, as expected.

It looks like a PHONE. Simple, elegant and yet utilitarian at the same time.

Screen space is so much excellent for me with the capacitive buttons. And they are definitely not too low on the screen, perfectly usable for one hand (some review suggested too low).

Vibration notifications are about half as powerful as with my m9+, so vibration is much more gentle.

My review all in all so far: HIGHLY SUGGESTED :D
[HTC 10 Guides, News, & Discussion] Ajfink:
I think we can all agree we're anxious to get our phones and HTC has done a poor job of communicating shipping dates, etc.
[HTC 10 Guides, News, & Discussion] ghosttown242:
They think we are arguing. I don't mind the wait but when you don't have a date I get angry. Many persons order and don't even have the money on their card as yet. So set a specific date !
[HTC 10 Guides, News, & Discussion] codeglitch:
Yap, it's still April!
[HTC 10 Guides, News, & Discussion] joshuadjohnson22:
Exact dates, yes. But before I pre-ordered I was told early May (first week) and until they miss that I'm not going to be mad. If we are in week two and still have no word on release I'll be the first to sharpen my pitch fork. Just wait until this time next week guys.

Phone and chat reps from any manufacturer don't know what they are talking about. They barely pay these guys to repeat stuff they heard. But for now, HTC has not missed what they said. Yes, they were vague but they haven't lied.... yet.
[HTC 10 Guides, News, & Discussion] aknotts415:
If your fine with early may thats good for you lol With technology now adays its really not acceptable. How would you feel about ordering a stove for your house and them saying hmm itll come in early may lol. Now come on HTC you have to know the date and if you dont yet, then they have a big mess on their hands lol :eek::eek:
[HTC 10 Guides, News, & Discussion] joshuadjohnson22:
The problem is we are comparing HTC to Samsung and LG. HTC has had some rough years and it has downgraded the company. With high demand it is hard to fulfill properly. Do I want my phone now? Yes. But you are acting like HTC is the first company to do this. I've been apart of a lot of preorders in my day (see my sig)... it ALWAYS takes longer than we (the consumers) want it to. Every time there are thread exactly like this of people upset that it is taking so long (I have been one of them I will admit). But this is a result of our culture. We want everything to be instant. Food, entertainment and so on. It's not that easy in real life when millions of people are ordering something. If the 10 is successful and it puts HTC back on a path to really rev up production and compete with Samsung and the like.

You knew this going into the pre-order... if you can't wait and you want to protest HTC cancel. If not wait until this time next week, if they haven't shipped by then I believe you have every right to be upset. But not now.

If I had a business where I was selling a product and I said it would be ready by September 1st (or even early September). If I ship it before then it would be awesome, but If I ship it August 31st I have still met my promise. If I ship it September 10th I have not. We cannot be mad at HTC, at this point they haven't promised us something they haven't delivered. If I had customers who complained about my product not arriving until the date I told them I'd have to roll my eyes because I told them BEFORE they ordered.

If it is really bothering you guys... take a break from the internet and find soething to keep you busy. Time will go by faster.

I am excited to see the shipping emails soon :) I have no reason to be worried at this point.

If I knew before buying the stove that it wouldn't come before early May and I needed one I would shop around. But if that stove had features I am willing to wait for I would wait but at least I have a time frame to wait for.

---------- Post added at 09:47 AM ---------- Previous post was at 09:41 AM ----------

Oh and also I have been apart of pre-orders where the manufactuer rushed the phones out and it took me 5-6 RMAs to get a properly working device. HTC has a reputation to keep up with. I for one would rather them take an extra week or two to polish the final device instead of rushing things and spending weeks on the phone with their support to get a fully working device.
[HTC 10 Guides, News, & Discussion] aknotts415:
Hey I'm not complaining or saying its gonna come late. Im just saying being kept in the dark isnt a good practice. You didnt need to write a massive post when all I really said was it would be nice to know a date. HTC has to know the exact date they will start shipping is all I said... Im not even going to bother to defend my self with this reply because Theres alot of defending of HTC in your post because theyve gone thru a tough time. Well thats their issue not mine. They put themselves in that position by making subpar phones compared to the competition. Ive never had a HTC phone so I have no brand loyalty to them.

All I ever said was it would be nice to know the date it comes out like we knew with the G5 and the S7 and the 6P.
[HTC 10 Guides, News, & Discussion] joshuadjohnson22:
I agree with what you posted. I was so let down last year with the M9 that I wanted them to suffer so they will make better phones. It looks like they did. I was just sharing my thoughts you can take them or leave them. Is it the best practice? No. But we don't know why they are doing it. I'm with you on this. If I had to guess from my previous experiences they didn't make a set date because they don't want to miss it. They will probably start shipping tomorrow/Monday but do not know how many people will get their orders fulfilled yet so they are just giving a vague answer to protect from having angry customers. This happens sometimes with smaller companies.

Also my post wasn't only just to you but just a reminder for everyone. I'm not mad or annoyed at anyone... I have been the one on the other side if this so many times. Just want to share my .2 cents on the issue.