yashsingh1/xdaforums huggingface dataset:
[HTC 10 Guides, News, & Discussion] FernandoR211:
Their job is to quote whatever their company tells them to quote, which has been since launch, early may. No call to them is going to change their corporate communication on what they are allowed to tell customers..Even if they knew 100% your phone is shipping on this date at this time. They arent going to risk their job to tell you what they arent allowed to tell you. And have you though that those other countries shipping dates have been estimates? Also who cares about verizon knowing? Obviously they have early information contract with HTC for this launch. Doesnt affect you unless you are Verizon. your shipping date is still early May....
[HTC 10 Guides, News, & Discussion] afuller42:
They have fully charged me for mine on my HTC.com order. And it has not shipped.......

I can wait but they are definitly charging at least some people
[HTC 10 Guides, News, & Discussion] aknotts415:
I think the thing thats upseting people if u have kept up with this thread is the csr have been telling people 3rd, 4th, or 5th weeks of may it will ship
[HTC 10 Guides, News, & Discussion] TopoX84:
there is nothing wrong to ask about a shipping date after all you have purchased their device, honestly is very unprofessional of them to keep the end customer on a dark cloud when they start shipping next week. at least they should provide an estimate of shipping not such a vague answer.

I'm pretty sure the reps know the shipping dates but are not allowed to disclose that information, as the last person kind of mentioned the couldn't tell me the shipping date but he assured me it was shipped next week., remember all the calls are recorded and i'm sure they are not going to sacrifice their job just a mishandle of information, companies do take those policies very serious
[HTC 10 Guides, News, & Discussion] FernandoR211:
early may is a estimate. Maybe not the estimate you wish to hear but it is an estimate. Asking them to risk their job is wrong. they are people too. have families have lives. just because you did business with them doesnt give you the right to get them to try and get themselves fired.
[HTC 10 Guides, News, & Discussion] aknotts415:
Did u use paypal?
[HTC 10 Guides, News, & Discussion] jcracken:
But the other countries haven't been estimates or "maybe it'll come by this date," they've been straight up hard dates for when to expect the phone. And this is the HTC 10 forum, the VZW device is still a HTC 10 device and there are people here buying it from VZW. I don't even understand why you're so upset at this.

Plus you don't really understand how CS works if you think the rep will lose their job for telling something that we didn't already know. CS jobs are contracted out, they're not HTC engineers or employees who know deep details about when these devices are shipping, etc. but can't say otherwise the company gets mad. They get a list of things to tell the customer, and one of those things is what to say to customers that ask about shipment dates, and if that situation changes and enough people are asking HTC will send over a new list telling them to give whatever new estimate for when to expect a shipment.

Even if they straight up lie, they still won't get in trouble unless it's something like "you'll get $50 off for waiting extra" or something else that hurts the company or puts the impetus on them to do more. You can't go around life letting corporations bully you to the ground because you're afraid the one employee you're interacting with might lose their job, the lack of consumer protections in the US vs EU and other parts of the world means you have to fight to get what you want. Otherwise you just get screwed over by corporations over and over.
[HTC 10 Guides, News, & Discussion] ElChibo:
apparently according to the HTC Champion site there are 19 units of the silver one and 119 of the gray one.

I have screen shots of what i saw, but i guess this is what still is still available?
[HTC 10 Guides, News, & Discussion] aknotts415:
What is this website? Thanks for uploading and informing us!!
[HTC 10 Guides, News, & Discussion] ElChibo:
its the HTC Champions website. its for people who sell phones in retail stores to do trainings and other stuff so we can get swag and whatever. Im pretty sure thats the actual unit count because ive been going to other phones like the A9 and they are at like 6000 units so it must be legit.

http://store.us.htc.com/store?Action=DisplayActivatePurchasePlanPage&Env=BASE&Locale=en_US&SiteID=htcus&marketID=4301300

---------- Post added at 07:14 AM ---------- Previous post was at 07:13 AM ----------

i guess this link works for everyone else.

http://store.us.htc.com/store/htcus...parentCategoryID.69336500/categoryID.69336600
[HTC 10 Guides, News, & Discussion] c4llum:
is there a uk version of this??
[HTC 10 Guides, News, & Discussion] datafoo:
That's a little misleading.

If you look at all the "unlocked" variants (which appear to all be the same) it shows:

488 Carbon Grey available.

541 Glacial Silver available.

Interesting either way.

EDIT: I see why ATT may not want the 10, site shows them sitting on almost 3000 ATT Branded M9s.
[HTC 10 Guides, News, & Discussion] aknotts415:
Hopefully means everyones preorders ship this week ?????
[HTC 10 Guides, News, & Discussion] Heisenberg420:
so the new broken english translation that the reps are telling everyone is:

"As we announce at our web site we start shipping the fist week of May the thing is that a lot of people preorder the device on April 12 this is why the will have it first. Even though, to be honest with you, some of them called or wrote to cancel the order; this might affect the queue and will do that you get it before"

So yeah I'm done harassing these poor reps. I've received this word for word twice, they are clearly reading off a script translated by google translator.
[HTC 10 Guides, News, & Discussion] joshuadjohnson22:
That is my thinking, No one wanted the HTC M8+ and the M8 didn't do amazing so they probably didn't want to gamble. If the 10 does well maybe they will pick it up again.

haha right, these guys have no inside knowledge. They have been given carefully written out statements and they could get fired if they say anything that HTC did not tell them. They are puppets and are under paid to do nothing more than basic tasks. Have no fear, the 10 should be on it's way soon. Treating these people as if they are on top of the warehouse full of HTC 10's is silly. These guys are far from there and they probably have no idea what the HTC 10 is besides a phone and what the scripts tell them. If enough callers call and complain about a specific thing eventually HTC will hear about it and make a new script. I have worked at a call center before, these guys are contractors and probably also take phone calls for other products not associated with HTC if they are HTC only then it still works the same. They have a set page of processes they must follow. If they don't their managers will jump on them. Trust me they have a lot of managers monitoring their every move (AUX times, calls etc).

In fact the first time I called they wanted to cancel my order and reorder because they couldn't pull it up and claimed they didn't have the address. After I told them no they dug deeper and found it.
[HTC 10 Guides, News, & Discussion] aknotts415:
I agree lol as believable it is when they say 4th week or 5th week. No one sounds like that lol dont believe it.
[HTC 10 Guides, News, & Discussion] Ndaoud360:
Pre-ordered on VZW so May 5th will come and ill see if it does come.
[HTC 10 Guides, News, & Discussion] oneshotaz:
HTC 10 is available for purchase in Saudi Arabia, but I was only able to find it in gold color, and it comes with the earphones
[HTC 10 Guides, News, & Discussion] aknotts415:
http://www.gsmarena.com/gsmarena_gi...0_discount_codes_for_cases_too-news-18032.php

---------- Post added at 09:30 PM ---------- Previous post was at 09:30 PM ----------

Case deals back up. 5.99. Make sure u pick seller as spigen not fullfilled by amazon.
[HTC 10 Guides, News, & Discussion] Perry977:
Too much work to get a chance to win the thing lol i would rather pay for it [emoji23] [emoji23] [emoji23] [emoji23]
[HTC 10 Guides, News, & Discussion] aknotts415:
I kno lol posted for the 6$ cases at the bottom lol
[HTC 10 Guides, News, & Discussion] JEANRIVERA:
it is early May alreay where is my HTC 10??? :crying::crying::crying::crying::crying:
[HTC 10 Guides, News, & Discussion] FredMD11:
on 29th April, I asked twice when the device would be delivered... (pre-ordered on 13th April)

HTC support reply:

We are doing our best to provide every customer with a new HTC 10. Unfortunately right now we can't specifiy an exact delivery date because we want you not to be dissapointed by wrong information. As soon as the HTC10 that you pre-ordered is available it will be shipped out to you and you will be updated about the status.

I'm so disappointed...
[HTC 10 Guides, News, & Discussion] exocetdj:
6th May for UK orders as confirmed on a comment made on my now defunct elevate account.

So yeah some people will be in their rights to loose their minds at the end of this week.

Go elsewhere if you cannot handle it as plenty of people have been waiting ages without HTC giving us much at all.
[HTC 10 Guides, News, & Discussion] broncogr:
My cc just got charged by Amazon.de

That means that preorders are being fulfilled and device will ship today.

I ordered on April 25th as soon as Amazon.de put up the preorder page.
[HTC 10 Guides, News, & Discussion] exocetdj:
Knew I should have gone Amazon. At least they can confirm a date lol!

Today is a public holiday in the UK so I don't expect to hear anything til tomorrow at least
[HTC 10 Guides, News, & Discussion] Electronic Punk:
https://www.komplett.dk just shipped.
[HTC 10 Guides, News, & Discussion] 10rdan:
Lucky you. :thumbup:

They'll be exact same devices as UK, 401.
[HTC 10 Guides, News, & Discussion] aknotts415:
Hmm I wonder if this changed due to them repetedly telling people the wrong information as in: 3rd, 4th, or 5th weeks of May? Everyone started complaining to [MENTION=2463754]HTCUSA[/MENTION] on twitter and [MENTION=501059]urbanst[/MENTION]rata (Jeff Gordon) and [MENTION=223784]HTC[/MENTION] that they were being told this and its simply not true.
[HTC 10 Guides, News, & Discussion] joshuadjohnson22:
lol wow what a ground breaking move. To keep people happy we will update our scripts in hopes you forget anything that was promised to you. This should be a fun week :)
[HTC 10 Guides, News, & Discussion] aknotts415:
Its really shocking sometimes the disconnect you see between the actual company's support and their affiliate partners lol. Makes you appreciate good customer service alot now a days. I'm looking at you Google.
[HTC 10 Guides, News, & Discussion] joshuadjohnson22:
yeah google was outstanding with the 6P. Hmmm the HTC Nexus is looking better every day....
[HTC 10 Guides, News, & Discussion] aknotts415:
For real though! Also if you ever tried Project Fi. God when that comes out to more phones if it ever does...I wont even blink switching.
[HTC 10 Guides, News, & Discussion] joshuadjohnson22:
I'm currently on Project fi ;) have been ever since the 6P came out.
[HTC 10 Guides, News, & Discussion] pjm1891:
Komplett seems to have sold a few units, their first shipment of the carbon grey is already sold out. They do have the same warehouse for all of Scandinavia so they have quite a large customer base.
[HTC 10 Guides, News, & Discussion] aknotts415:
I loved it. If it was available for the 10 id switch probly. I currenty have a better deal with tmobile Data only simple choice plan for my phone. Unlmited text no minutes but 2GB data + Google Voice for $20 plus taxes. I even had the $30 MetroPCS 1GB plan and it was a better value than fi. But nothing beats project fi's support, tmobiles is very close if you contact them via twitter though. Very helpful.
[HTC 10 Guides, News, & Discussion] joshuadjohnson22:
Very interesting. I'm hoping I can get the tmobile version of Fi's network working on the 10. If not or if it is too buggy I will go with Straightalk. $45 for unlimited everything (data drops to slow 2G after 5 GB though) and it is tmobile or AT&T network. Not horrible. But I'm really hoping that this HTC nexus device will be like the 10 hardware wise kinda like the google edition of the one m7. That would be so epic to be able to get quick updates and maybe fi support. Who know but that would be cool :)
[HTC 10 Guides, News, & Discussion] aknotts415:
this may interest you but Metropcs(tmobile) has an unlimited plan at $60 this includes taxes so all you pay is $60. Also i think straighttalk has a 10GB plan for $55. So my Simple Choice Data only plan plus google voice is like having project fi for me. plus i get 2gb data for $20 a month plus tax. So around same price as fi plus 2 free GB data.
[HTC 10 Guides, News, & Discussion] joshuadjohnson22:
I am interested in that tmobile thing, let's take this to PM so we don't hijack the thread ;)
[HTC 10 Guides, News, & Discussion] TopoX84:
anyone that ordered it through HTC.com has gotten their shipping confirmation
[HTC 10 Guides, News, & Discussion] exocetdj:
Nope just got a generic "no confirmation on shipping just yet" today

This is starting to irritate me somewhat
[HTC 10 Guides, News, & Discussion] FredMD11:
I did it on 13th April and still no shipment date. As my previous post, HTC couldn't confirm any shipment date...
[HTC 10 Guides, News, & Discussion] exocetdj:
LMFAO now I know why people are saying HTC customer service is so bad.
[HTC 10 Guides, News, & Discussion] dexx0008:
No shipping here. Ordered April 12, ~8:23am according to my order submitted email timestamp. [silver unlocked]

I'm still kinda frustrated there was a 64gb model available for US customers. Seems like a step down going from 64 GB in my htc m7 to 32.
[HTC 10 Guides, News, & Discussion] Nick12484:
I find myself oddly patient after dealing with Huawei when the 6p launched. I preordered from gethuawei because of financing, then Google started shipping. Including from the time I preordered to the time it finally shipped I waited almost 2 months. There's no way this wait can be nearly as bad lol I am hoping they ship soon though! Went and checked one out at Verizon and I can't wait to get it!
[HTC 10 Guides, News, & Discussion] aknotts415:
There very nice. Not sure if its there fault or not. I would say they just don't know. I think it goes farther up the command change. Even HTC it self has yet to comment other than the same bull****, EARLY MAY. lol. I cant believe so many people defend that lol Its crazy. As much stuff as people order online, Most people would be pretty pissed if they ordered stuff from amazon and the shipping said "Dont worry, youll get it in May, or Maybe in May." This is laughable really lol. Doesnt build confidence for them as a struggling fighting brand. Just praying mine ships this week. It doesnt even build confidence especially when it says STARTS. Like WTF does that mean? lol so maybe some will ship early may the rest end of may??? lol

People dont realize how important the experience with customer service is when the purchase is a large amount. It might not matter will petty purchases but when you drop $600 on a purchase, it would be nice to be treated honestly and important. And as much as I like the HTC 10 the experience so far with them is very piss poor. lol
[HTC 10 Guides, News, & Discussion] exocetdj:
I'm not miffed at the end monkey on the phone. I have spoken to them and they are very polite but the company policy towards this is BS. the phone leaked months ago, why try and be so stupid with release dates

Totally agree with you on this mate
[HTC 10 Guides, News, & Discussion] exocetdj:
Think this sums it up

IL be over the moon when I get it finally actually if I finally get it but I won't be forgetting this crap lol
[HTC 10 Guides, News, & Discussion] aknotts415:
totally. Bad part is this will stick with them. Next time i buy a phone I'll remember being treated poorly and yanked around.
[HTC 10 Guides, News, & Discussion] :
I also preordered on htc.com but no shipping yet. HTC has sent an advertising email today telling that the HTC 10 is available in Germany as of now. I just looked up the digitalriver status page but my preorder has neither been shipped nor has an estimated shipping date. ((

I contacted an HTC representative and he said it will be delivered within the first 2 weeks of May. Meanwhile HTC DACH (Germany Austria Swiss) posted on Facebook that it would be available as of now. :-/ Seems like the marketing folks do not talk to the logistics people...
[HTC 10 Guides, News, & Discussion] vahdyx:
I'm willing to bet it won't ship until the 6th of May.
[HTC 10 Guides, News, & Discussion] exocetdj:
Yeah it's a crying shame.

TBH they are only screwing themselves hard in the long run. This is a pretty shambolic release and kickstarter project lol.

Never seen it so bad

Thing is, the gits will probably start sending them the second I request a refund, same with anyone else in our situation .

Stuck between a rock and a hard place
[HTC 10 Guides, News, & Discussion] aknotts415:
If mine doesnt ship before the 10th I may just cancel just because I would rather give my money to a company that doesnt missinform and ignore the customer. You wanna see how many people are upset go look at [MENTION=2463754]HTCUSA[/MENTION] twitter page and switch to tweets and replies. Lots of people asking
[HTC 10 Guides, News, & Discussion] exocetdj:
Don't think I need to mate I know your right on that one. Whoever is handling this needs a kick up the arse (the whole launch to shipment fiasco)
[HTC 10 Guides, News, & Discussion] btonetbone:
If you take a look at the Verizon page, it says "Delivery by 05/05" so I'm guessing it should ship this week. My big question is whether those of us that pre-ordered will receive it on May 5, or whether it will ship on May 5 (and possibly be available in stores that day).
[HTC 10 Guides, News, & Discussion] kancherlapraneeth:
Yeah. I will also wait until May 10th and will cancel the order if there is no word from HTC.
[HTC 10 Guides, News, & Discussion] aknotts415:
Of course we really shouldnt be surprised, go look at the vive reddit. That launch was a disaster in organization. People are reporting that preorders are shipping later than new orders. Its like I ordered my HTC 10 from Bobs Cell phone hut or something. The main reason I chose the HTC 10 was because HTC supposedly has a good update reputation, but seeing how they are now, should I expect that to continue? :confused:
[HTC 10 Guides, News, & Discussion] exocetdj:
No believe me it will be worth it. HTC are usually good with updates. But this fiasco needs sorting first unfortunately

Funny thing is there seems to be a member of a certain site who takes community confidentiality more importantly than actually seeing fellow HTC fans have the information they deserve. Getting me banned from that certain site. Thinking of posting the unedited grassing picture I have. Hmmmmmm
[HTC 10 Guides, News, & Discussion] joshuadjohnson22:
Of course they will continue their great updates.... on the Nexus version that will be released later in the year ;)

I just hope this phone put them back on the board so they have the $$ to fix this for the future.
[HTC 10 Guides, News, & Discussion] aknotts415:
Hard to trust them really. This may not be the same HTC as before. Send me it in a DM lol
[HTC 10 Guides, News, & Discussion] dottat:
Yea... no way would i order from them after this statement https://twitter.com/inklaura/status/726817533068603392

Curious though.. will HTC match the shipping dates of verizon or will htc ship out the verizon orders later?
[HTC 10 Guides, News, & Discussion] aknotts415:
Well in verizons defense you can get it for $550 on payment plan. No carriers will have uh oh protection. They changed it on the A9. Now its only orders from htc.com.
[HTC 10 Guides, News, & Discussion] dottat:
$570 if you add in their new pesky upgrade fee.
[HTC 10 Guides, News, & Discussion] TopoX84:
i wonder why the chat is unavailable at the moment for htc.com hahahahaha
[HTC 10 Guides, News, & Discussion] joshuadjohnson22:
They all called in sick after we keep bothering them
[HTC 10 Guides, News, & Discussion] aknotts415:
for real though lol. :angel:
[HTC 10 Guides, News, & Discussion] ThePhoneGeek:
My suggestion is be patient. Regardless of how much everyone here is losing their mind HTC is delivering everything they told us when we plunked down $600-700. They told us early May and if that's not good enough for folks then you shouldn't have committed to buy it until later when it was in stock and ready to ship.

I've been through every launch since 2010 and HTC is just not good at launches, and believe me they have been worse in years past.

Updates are better than most everyone else though but they haven't nailed down launches yet so hang in a couple of weeks if it takes that long.
[HTC 10 Guides, News, & Discussion] aknotts415:
I'll try to be patient. But If I dont get a shipping notification by the 10th ill decide to use my money more wisely on a different phone. lol I'm not brand loyal to HTC like you are. But they arent helping themselves by picking up new customers like me and alot of other folks on here with the mystery and guessing game launch that this is. Also citing that this launch is the same or not as bad as previous ones doesnt help them get out of the position they have gotten themselves into. lol Its not just posters on here that are angry, go look at their twitter pages, there probly losing a bunch of preorders by not coming out and keeping customers informed.
[HTC 10 Guides, News, & Discussion] robstunner:
Jesus some of you guys need a hobby and relax. Same crap throwing here as the yearly new nexus pre-order threads.
[HTC 10 Guides, News, & Discussion] ThePhoneGeek:
I totally get it and the 10th is probably a fair date to draw the line in the sand. And no it doesn't make it ok just because they're not as bad as they used to be, I am just used to it. Personally for me I am fine waiting for a good phone than rushing to buy a different phone that I know I won't be happy with!
[HTC 10 Guides, News, & Discussion] aknotts415:
yup exactly lol just makes it hard to keep customers that were on the fringe of s7e or htc 10? lol
[HTC 10 Guides, News, & Discussion] exocetdj:
Just trying to get rid of my s7 to raise the funds for this one was hassle enough with eBay scammers and PayPal holding funds etc. Would like a swift resolution to this now lol.
[HTC 10 Guides, News, & Discussion] joshuadjohnson22:
lol for me it just took me going to the store and playing with the S7E for a little while. That phone should come with a coloring book. So cartoonish and bloated. Just not my style anymore. Especially with slow updates from sammy and then have to go through a carrier... and locked bootloader... I like the edge concept but not the AMOLED. I'm happy to wait :)

btw what are you using right now? Curious :)

---------- Post added at 12:11 PM ---------- Previous post was at 12:10 PM ----------

lol so true my 6P will be going down that road soon :)
[HTC 10 Guides, News, & Discussion] aknotts415:
themes fix the cartoonish. lol if you havent checked it out their themes theme every inch of the ui. Theres a material black theme thats sweet. Other points are very valid but the camera is better on the s7. Its give and take lol but it was a very close decision for me so this shipping garbage doesnt help a more average consumer like me lol