yashsingh1/xdaforums huggingface dataset:
[HTC 10 Guides, News, & Discussion] potsykate:
My live chat with HTC, what a terrible situation, how can they get it so wrong? I've not got strong allegiance with either Apple or Android but at least when Apple announce something they do it properly.

This launch is unbelievable the way it has been handled.

Please wait while we find an agent to assist you...

You have been connected to enrique.

Andrew : I'm very frustrated with the lack of information regarding the delivery of my new HTC 10

Andrew : I ordered on the 12th and monies have been taken from my account yet you cannot give me a delivery date, I am very very unhappy about this.

enrique: Hi Andrew, thank you for contacting HTC Support, I am looking in to your query now.

enrique: Unfortunately at the moment we are unable to answer your question as currently we are unable to provide exact date for shipment of HTC 10 devices. But I can confirm you will receive your device during May.

Andrew : Why exactly is this? 3rd party shop etc have stock of the phone, how is this possible?

Andrew : When Apple release a new phone you get a definitive release and delivery date. Why is it so hard for HTC to do this? This being after I have paid for the phone over 2 weeks ago.

enrique: I am afraid that we would not have the information why despatch date for HTC 10 preorders is currently unavailable. However; the devices should be despatched in short.

Andrew : Why exactly have you not got that information? Surely a company of your standing knows exactly the units you have in stock ready for shipment. OR is this just bad management from your company.

Andrew : This will be a massive PR disaster if you fail to fulfill your allocation to UK customers BEFORE 3rd party companies can in the UK.

enrique: I am afraid that we would not have the information why despatch date for HTC 10 preorders is currently unavailable. However; the devices should be despatched in short. Currently the information we have is that devices will be despatched during May.

Andrew : Unbelievable situation you have put yourselves in. You have some serious questions to ask yourselves over this launch!

enrique: I am very sorry for this. I will definitely pass your feedback to responsible department but I am afraid it is all I can do from my side.
[HTC 10 Guides, News, & Discussion] 10rdan:
What's his Twitter name ?
[HTC 10 Guides, News, & Discussion] c4llum:
3 chat reps all said they can't access that part of the system... grr
[HTC 10 Guides, News, & Discussion] potsykate:
It's a shambles !!
[HTC 10 Guides, News, & Discussion] spicypixel:
I'm not sure who to blame, digital river (who presumably handle all the logistics of actually dispatching it) or HTC for giving them the go ahead to release stock.
[HTC 10 Guides, News, & Discussion] Phil750123:
[MENTION=2122245]FuNT[/MENTION]ergnu

He was definitely head of marketing for the M9 launch, and his twitter has a lot of htc re tweets so guessing hes still involved
[HTC 10 Guides, News, & Discussion] andybg40:
Sounds like my earlier post is becoming more accurate now. The guy at my local 3 store said that they have stock, but are not allowed to display or release until Saturday 14th May. I cannot understand the delay for the UK market? Unless they have issues fulfilling and would rather stores and HTC UK release in sync?
[HTC 10 Guides, News, & Discussion] King p1n:
Seeing all this I'm just glad I ordered at Very and saved myself £114, even it it may not come for another two to three weeks.
[HTC 10 Guides, News, & Discussion] potsykate:
My bloody iPhone 6s has only 9 days to go on ebay. After that I will be without a phone until my 10 arrives.

Seriously not happy with that.
[HTC 10 Guides, News, & Discussion] Adam182:
+1 to that!, its actually a relief not having to go through the ups and downs of wondering when the hell HTC are going to actually send out some units "Early May". We can just chill and wait, any time before 31st will just be a bonus :)
[HTC 10 Guides, News, & Discussion] giorgoxxi:
Its not a UK market-wise problem, because CPW group has already started sending out devices (Gold version), and the other variants will start shipping tomorrow.
[HTC 10 Guides, News, & Discussion] c4llum:
where did u hear about grey/silver shipping tomorrow from cpw?

I just had heated discussion with cpw who this morning told me my grey htc10 would definitely be arriving tomorrow (6th)but now im beong told might be shipped tomorrow to arrive mon 9th.

i said that wasnt good enough as i had been repeatedly promised it would be in my hand tomorrow, so she refunded me another £20 for the inconvenience (which is something I guess and pays for some accessories!)
[HTC 10 Guides, News, & Discussion] donuldvan:
I've never owned an HTC before, but I always like to have a high end phone... iPhone 3G, Nexus S, S3, Note 2, Xperia Z2, Z3... I know HTC have taken a bit of a hammering in recent years but I loved the design of the 10 so thought it was time I gave them a whirl.

Is this really their way of trying to fix their reputation? By completely cocking up their biggest product release for 3 years? What a ridiculous situation they've put themselves in.

If networks end up fulfilling pre-orders before HTC themselves it'll be an absolute joke. I'm mad as hell!
[HTC 10 Guides, News, & Discussion] evak2979:
My guess is that both HTC and Samsung have a LOT to learn about Apple's customer support and PR. Unfortunately, HTC needs to grow a lot to properly compete on every level with Apple. And this is coming from someone who's only ever had Android phones, but knows quite well how easy his Apple-buddies have it...
[HTC 10 Guides, News, & Discussion] giorgoxxi:
My Silver one is shipping tomorrow from Mobiles.co.uk (CPW group), had confirmation today directly from them in writing. Will update when I get a tracking number.
[HTC 10 Guides, News, & Discussion] fishluke:
Mobiles.co.uk have been tweeting that orders are leaving the warehouse tonight (not this afternoon) for delivery tomorrow. Hopefully this explains why delivery notifications have been lacking for CPW group as of yet.
[HTC 10 Guides, News, & Discussion] tonnytech:
just spoke to cpw warehouse confirmed my grey will out for delivery tomorrow with confirmation from dpd in the morning of delivery slot , no tracking reference as yet but assured it is going out :)
[HTC 10 Guides, News, & Discussion] c4llum:
annoyed cos i got told that this morning but latest call she wouldn't confirm and said the team responsible said it may go out tomorrow for delivery Monday. [emoji20] wanted to play this weekend!

---------- Post added at 05:58 PM ---------- Previous post was at 05:57 PM ----------

when did u order?
[HTC 10 Guides, News, & Discussion] fishluke:
e2save just emailed me to say my order has been put back to at least 13/05 due to lack of stock which is a shame. Unfortunately I can't really do anything since I can't get a better deal elsewhere I don't think.

I ordered in the early hours of 14/04.
[HTC 10 Guides, News, & Discussion] c4llum:
the news htc UK customers have been waiting for.... [emoji16]
[HTC 10 Guides, News, & Discussion] alexp999:
From HTC UK Twitter!!! :D

HTC 10 pre-orders will commence shipping from 6th May from https://t.co/g4qWAfORoD and our retail partners. ^RH
[HTC 10 Guides, News, & Discussion] pitch23:
New Tweet

[MENTION=785856]Adam_P[/MENTION]ohl93 HTC 10 pre-orders will commence shipping from 6th May from HTC dot com and our retail partners. ^RH
[HTC 10 Guides, News, & Discussion] alexp999:
Lol you beat me to it by 10s.
[HTC 10 Guides, News, & Discussion] JazLiew:
Has anyone gotten awaiting fulfillment on their DR order page? I haven't. Ordered on the 14th and confirmed on the 15th.
[HTC 10 Guides, News, & Discussion] alexp999:
I ordered on 12th and it's not showing anything about fulfillment yet. Not expecting it to until tomorrow though.

Shame they couldn't have shipped today for delivery tomorrow. It's going to be a looooonnnnnggggg weekend.
[HTC 10 Guides, News, & Discussion] mnp:
Thats great news but a little contradictory considering they said mid May some time to me on the phone a couple of hours ago :eek:
[HTC 10 Guides, News, & Discussion] JazLiew:
That might be for those that pre-ordered later.
[HTC 10 Guides, News, & Discussion] mnp:
Yea true. I ordered on the 22/4 so not sure if that's classed as second batch or not.
[HTC 10 Guides, News, & Discussion] JazLiew:
To be precise, their tweet is saying that it will commence starting May 6th, so our orders might still be shipped later than this date.
[HTC 10 Guides, News, & Discussion] c4llum:
yeh the customer service agents have all obviously just been told the new information theyre allowed to say!
[HTC 10 Guides, News, & Discussion] alexp999:
Another bit of info from HTC UK on Twitter:

HTC 10 will officially be available in stores to purchase from 13th May. ^RH (2/2)

So it looks like tomorrow is launch for pre orders then 13th for off the street orders.
[HTC 10 Guides, News, & Discussion] Stephen:
Nice so does that mean we can pop into CPW on Friday an d pick one up?
[HTC 10 Guides, News, & Discussion] alexp999:
If they have stock I would expect so.
[HTC 10 Guides, News, & Discussion] Jump1ng:
That match what they told me on Tuesday, but so far no shipping information in my inbox....
[HTC 10 Guides, News, & Discussion] fishluke:
Unless you ordered from Carphone Warehouses' e2save website and you have to wait until at least 13th May for "stock". The real reason is probably because the e2save website is their cheapest website. The Carphone Warehouse website still has stock.
[HTC 10 Guides, News, & Discussion] 10rdan:
Oh well, things finally starting to move. Glad I didn't cancel my pre-order, 13-4, from HTC UK. It'll come when it comes. :)
[HTC 10 Guides, News, & Discussion] Stephen:
Hmm I wonder could my Amazon order start shipping from tomorrow then as well!!! That would be good if it could :D
[HTC 10 Guides, News, & Discussion] Phil750123:
Well DHL do deliver on Saturdays so let's hope express shipping might get it then! More likely Monday though
[HTC 10 Guides, News, & Discussion] Stephen:
Well I do love Amazon. The hassle I had from CPW today to get my order cancelled was mental! Several times calling them and did not get through. But Amazon, straight through. They have said that at the minute, they have received no information to ship phones before May 17th, but if they do, I will be notified by email telling me it will be delivered earlier!! If not I will simply nip down to the shop next Friday and get one. Grey or silver. I really, really want a black front, I think it could be grey for me, if I go to pick one uop!
[HTC 10 Guides, News, & Discussion] Rotten Ross:
I doubt it to be honest. I pre-ordered mine yesterday in store and won't get it until the 18th. I would be damn annoyed if some walked into a store and was able to buy and I couldn't get my order.
[HTC 10 Guides, News, & Discussion] Adam182:
I admire your dedication to getting your hands on a HTC10, you must have pre-ordered/cancelled from everywhere in every colour since announcement, i can now imagine you travelling the UK to find the store that stocks them first!
[HTC 10 Guides, News, & Discussion] fishluke:
I wouldn't be surprised. I have to wait until at least 13th May with e2save.com whilst it is still in stock at a much more expensive price at Carphone Warehouse which is the same company.

So it seems like the Carphone Warehouse group are fulfilling orders based on maximum profit rather than first-come first-serve basis. The phone is also out at stock at their Mobiles.co.uk site which is intermediate in price. If they can sell for more in store they would probably fill those orders first too.

It's alright for them they already have my £50 upfront cost.
[HTC 10 Guides, News, & Discussion] Stephen:
No sorry I meant Friday 13th next week!

Quote from HTC_UK twitter:

"HTC UK ‏@HTC_UK 2h2 hours ago
[MENTION=2643441]SteveyAsp[/MENTION] [MENTION=1135466]samjpullen[/MENTION] HTC 10 will officially be available in stores to purchase from 13th May. ^RH (2/2)"

Hmm now there is an idea my Aunt lives in Kent, never thought of that LOL. No I love doing this sort of thing, keep changing my mind until I get the device. I do massive amounts of research first., before I get anything, exception the Lumia 950XL (current phone) may switch back to my Nexus 6p for a while to get used to android again!
[HTC 10 Guides, News, & Discussion] Rotten Ross:
I still would be annoyed if i had to wait a further 5 days as I pre-ordered but who knows
[HTC 10 Guides, News, & Discussion] matekaneve:
mobiles.co.uk: gray and silver estimated delivery for 13th May, gold is out of stock. In the morning when I checked, all were scheduled for a delivery on 6th May...
[HTC 10 Guides, News, & Discussion] 10rdan:
But pre-orders start shipping from tomorrow. Hope so. :)

HTC 10 pre-orders will commence shipping from 6th May from https://t.co/g4qWAfORoD and our retail partners. ^RH (1/2)
[HTC 10 Guides, News, & Discussion] fishluke:
As I said e2save have delayed my pre-order until 13th May as well for Gold due to "lack of stock".

What they have done is decided to keep selling their stock at a more expensive price on the Carphone Warehouse website.

Carphone Warehouse, e2save and mobiles.co.uk are all the same company they are just profiteering and makes people who pre-ordered wait if they won't pay.
[HTC 10 Guides, News, & Discussion] spicypixel:
Happen to have the HD-500 dock for that Lumia 950XL? Asking because it should work with the HTC10.
[HTC 10 Guides, News, & Discussion] zuccster:
Yay. My mobiles.co.uk pre-order of April 18th shipped today!

Just notified of delivery by DPD tomorrow.
[HTC 10 Guides, News, & Discussion] dabbler77:
I dont think that the 20% off at Very will be valid. The small print states "The discount cannot be used with other codes or on the following ranges: All Apple products, audio, gaming,

computers, projectors, tablets, sale items, Financial Services products and delivery charges."

Has any one used the 20% on phones from Very?

I may just pre-order from HTC using the code.
[HTC 10 Guides, News, & Discussion] mlodykaras:
Guys a question. If I pre-order the phone on htc website what's bundled with the phone? The same things as in USA ? I mean 3.0 fast charger, hifi ear buds and possibility to unlock boot loader without loosing warranty? Or are those specials only reserved for states? Thx!
[HTC 10 Guides, News, & Discussion] King p1n:
Multiple people did it for the S7

http://www.hotukdeals.com/deals/sam...8-delivered-with-code-for-new-account-2411999

And it could be knocked down even further through TCB and Quidco but its hit and miss for tracking, but still a big saving either way.

I'll pre-order on HTC.com for now and If Very appears anytime soon cancel and order there.
[HTC 10 Guides, News, & Discussion] tbalden:
Hey,

Any news if there's supply with black front silver black planned anywhere in UK retailers?

Just my usual topic, my last issue :)

Thanks in advance
[HTC 10 Guides, News, & Discussion] 10rdan:
You not see my "edit", corrected my mistake ? Any luck with "very.co.uk" yet ?
[HTC 10 Guides, News, & Discussion] DinarQ8:
hi what is the Promo Code for discount ?
[HTC 10 Guides, News, & Discussion] 10rdan:
Where are you ? On UK site it's, HTC10
[HTC 10 Guides, News, & Discussion] DinarQ8:
why with Promo Code I get £512.99

and you get £456 ?
[HTC 10 Guides, News, & Discussion] 10rdan:
£456 was with a possible 20% discount from very.co.uk.

NOT been confirmed, phone not listed on their site yet.
[HTC 10 Guides, News, & Discussion] Super Chimp:
So as I've already asked but had no response & as I've never used their site before does HTC take the money when you order or on dispatch of the phone?
[HTC 10 Guides, News, & Discussion] 10rdan:
Can't give 100% accurate answer, but, I received "order confirmation" email an hour ago and payment not taken yet.
[HTC 10 Guides, News, & Discussion] rav101:
My understanding is that if you order through paypal then the money is taken straight away (that is what happened to me). If you order on credit card, then the monies will be taken when the phone is dispatched.
[HTC 10 Guides, News, & Discussion] Stephen:
Just checked an no money has been taken from my card. But I used a credit card so I will need to wait for a few days to find out.
[HTC 10 Guides, News, & Discussion] Super Chimp:
Thanks all.
[HTC 10 Guides, News, & Discussion] 10rdan:
Me too.
[HTC 10 Guides, News, & Discussion] RCJ89:
Just pre ordered mine in carbon grey from the HTC website took advantage of the £57 off. Carphone warehouse are not selling the grey on sim free and plus there is no discount anyway.
[HTC 10 Guides, News, & Discussion] nicklashidegard:
Anyone got any experience with mobilephonesdirect.CO.UK? Theyve got the 10 on Vodafone for 32.50/month which seems like a good deal. I've used mobiles.CO.UK before and they are OK. Easy to claim the money back.
[HTC 10 Guides, News, & Discussion] alexp999:
After P4U went bust without warning I'll never do a redemption type cashback again, only auto/instant cashback.

At least mobiles.co.uk is owned by CPW and part of the (now enormous) Dixons Carphone (Currys/PCW) group. Not that it means they can't go under, lol.
[HTC 10 Guides, News, & Discussion] crumble6:
Take a look at http://www.smartphonecompany.co.uk/, they are a sister site of MPD (the websites even have the exact same layout). They usually offer slightly better deals.

I pre-ordered my S6 Edge from them around this time last year. I definitely recommend them, they were very helpful and I got a much better deal than elsewhere. Unfortunately I can't comment on claiming the cashback, as my deal didn't include any.

If there's one company I would avoid it's directmobiles.co.uk - had a bad experience with them once and ended up cancelling my order.
[HTC 10 Guides, News, & Discussion] Phantom Pt. II:
Looking at HTC UK's Twitter feed, the code lasts "During the pre-order period, so until the end of April."
[HTC 10 Guides, News, & Discussion] pitch23:
It seems like you are the first!!!! lucky you :)
[HTC 10 Guides, News, & Discussion] c4llum:
congrats, hopefully the rest will follow shortly!

I ordered with CPW (same company) on 13/4 and have still heard nothing from dpd and cpw cant say if it will arrive tomorrow or not. so frustrating but I know it will be worth the wait...!
[HTC 10 Guides, News, & Discussion] exocetdj:
Now I know mine will be here mid next week assured, the next 5 days are gonna drag lol
[HTC 10 Guides, News, & Discussion] pitch23:
what I'd love to hear now, is someone getting its shipping notification and who ordered on HTC.com

cause that's my case :) ordered on 17/4

can't wait
[HTC 10 Guides, News, & Discussion] alexp999:
Me too. I ordered on 12th so will be refreshing my order page frequently tomorrow, lol.
[HTC 10 Guides, News, & Discussion] c4llum:
well this is something at least... text from ee confirming my new contract has begun which I guess means they have some sort of notification from CPW my phone is about to ship... ? anyone upgrading had this before with CPW?

---------- Post added at 10:03 PM ---------- Previous post was at 09:50 PM ----------

hooray!!

Preordered Carbon Grey on 13/04

Delivery tomorrow ???
[HTC 10 Guides, News, & Discussion] gigeaky:
In a way I understand that those who pre ordered first to get it on the first batch. On another hand when people order from your site, your direct client you take care of them. And you should make sure that you have stocks when you say something (I mean if Amazon and the rest said 6th they had some info from htc).

In the end the phones will arrive despite the drama it created but I'm not even mad anymore, just dissatisfied and disappointed, and this is not the way a customer should feel after switched to your product after having and been a loyal fan to Samsung, it just leaves a bitter taste...

I hope next time I'll speak here I will have better news...

Cheers to all
[HTC 10 Guides, News, & Discussion] Jump1ng:
Guess there is still hope for mine then but so far nothing on my order from the 20th...maybe I will get a nice surprise at work tomorrow.

Any ways happy days for you!
[HTC 10 Guides, News, & Discussion] tonnytech:
just had email for cpw to confirm phone dispatched and arriving tomorrow with dpd :)
[HTC 10 Guides, News, & Discussion] c4llum:
me too! and ee have cut off my sim card [emoji85] so i have no mobile signal now to get tracking texts so will have to use wifi and email... the drama never ends!
[HTC 10 Guides, News, & Discussion] tonnytech:
exactly the same thing happen to me sim gone of , kinda annoying need phone tomorrow until new one arrives. Have to call ee morning to get old card put back for now :/
[HTC 10 Guides, News, & Discussion] johnbrighton:
I ordered form mobiles.co.uk on the 27th April, and my card was debited £100 the next day for the deposit I chose to pay. Not heard anything yet, but date has changed on mobiles.co.uk to 13th, so I'm guessing if it said the 6th when you ordered, then thats when you;ll get it.

I TOTALLY get everyone's frustrations here, but most sites have been telling us it would be the 6th, but of course many of us just want it yesterday. I just don't get all this ordering and cancelling of orders though! It does make entertaining reading though.....

It is a shame HTC has chosen to 'launch' in this rather unconventional manner - maybe they think it generates interest.....whatever they think, I don't think they got that right.

BUT! We will all have our 10's in the coming days, and it's well worth waiting for, the best since the lovely M7. You guys biting your nails and thinking 'I might just get an S7' - forget it! Just be patient or you'll end up with touchwizz!

Edit: just got my confirmation of delivery tomorrow from mobiles.co.uk!

'Your Mobiles.co.uk order is due for delivery on Friday 6th May

On the morning of Friday 6th May you'll receive a 1 hour delivery time slot and you'll be able to live track your order on its way to you. Please ensure that someone is available to sign for your delivery'
[HTC 10 Guides, News, & Discussion] matekaneve:
Just got the email from mobiles.co.uk

"Your?*Mobiles.co.uk?*order is due for delivery on Friday 6th May

On the morning of Friday 6th May you'll receive a?*1 hour delivery time slot?*and you'll be able to live track your order on its way to you. Please ensure that someone is available to?*sign for your delivery?*at:"

Happy happy! Cannot wait!
[HTC 10 Guides, News, & Discussion] danfard:
I ordered directly from HTC.

For me, it's not even the fact I desperately want the phone (hey, as cool / fun / interesting as this new bit of technology is, it's not going to transform my life).

It's the inevitable anxiety that it's shipped at a time / date / location that is going to cause missed deliveries, phone calls to rearrange, change in plans to be available to sign for the package...etc... ultimately time that should be spent enjoying the excitement of getting a cool new gadget.

It's a pretty poor do when HTC can't give an indication of this info less than 24 hours before they're supposed to be dispatched. Especially since its their biggest launch in years.

I've not been this outraged since they slightly & unnecessarily changed the bit of plastic on the car kit from M8 > M9 resulting in another £50 spend :)
[HTC 10 Guides, News, & Discussion] RealEvil:
No overnight emails from HTC... No phone today. I know it was a long shot based on the tweet yesterday but... Still...
[HTC 10 Guides, News, & Discussion] animaleyes76:
It's a joke when cpw can get orders out before htc....

Not happy....
[HTC 10 Guides, News, & Discussion] c4llum:
it's not all great - ee have deactivated my current sim before my delivery arrived so I technically dont have a phone at the moment!
[HTC 10 Guides, News, & Discussion] gsw5700:
I preordered on the 12th. I thought it would be shipping today, but... no change to the order, no emails... Has anyone got an delivery email?