[Off-topic] Dream Rider:
The newest responce

Thought I'd pass this on for those who can't or won't go there.:o

Re: Windows Mobile 6.0 for the HTC/Cingular 8125 [ NEW ]

Sentry

Moderator

Posts: 1359

Registered: 05-03-2006

Message 11 of 11

Viewed 1 time

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GiGi77 wrote:

That would seem like the fair thing to do, since the guidelines (rules) have changed.

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We are currently discussing this, but I do agree that in this particular case, we should evaluate the situation very closely. As I've stated in the other threads, since the announcement of WM6 we've had to be aggressive about unofficial and pirated software because of the potential risk it poses to customers. Last week I asked for this to be relieved for the time being due to a variety of reasons. My request was accepted by management and the policing of such links has evolved from punishment of those who violated the rule to a cautionary warning for those who could be negatively impacted by it.

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WhoopyDoo4U wrote:

I see there is a difference in the type of mods here. The ATT ones, and the Lithium ones. The Lithiums seem to be level headed and fair minded. While the ATT ones take a "like it or carry yourself somewhere else" attitude.

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I'm sorry you feel that way. Although I'm not entirely familiar with the process behind the moderating on Lithium's end, AT&T's moderators answer directly to their management and follow through with actions at the company's discretion. Sometimes those actions allow room for a compromise between members and the Guidelines, others unfortunately do not.

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hme83 wrote:

Power is easily abused (real or perceived) when isolated in the hands of a few. A publicized "complaint"/review avenue independent of forum moderation, as long as the user is actually provided with a response, seems it would go a long way toward mitigating this potential as well as helping at&t management ensure that they are truly achieving the balance that they desire among conflicting customer satisfaction goals.

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We've been talking about this during some of our meetings and I absolutely support it - particularly if it sets our members' minds at ease within regards to the synonymy of AT&T's moderators and their management. The AT&T moderators can see the checks and balances on our end, but its invisible to the average user. A system similar to one you described would go a long way to making them more transparent.

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Athena wrote:

In addition, I would like to address whom these rules are being enforced on. Are these rules for everyone to follow? Or just some? Do people get exemptions? If so, how & why? Do mods also have to follow the guidelines?

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These are all great questions, Athena, thank you.

The Guidelines of the forum are meant to be followed by everyone, no matter how long you've been posting or what your status is on the board. Moderators are also required to follow the Guidelines, as well as enforce them appropriately. Unlike the average user, however, AT&T moderator's actions are carefully scrutinized by management and many decisions are forwarded to management for approval before action is taken.

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Athena wrote:

a. Recently, a forum member was banned from here for congratulating another forum member on a rank promotion.

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I know of no members who have been banned for congratulating another forum member, but I do recall a superficially similar situation to what you describe. In that situation there were ample and physical reasons for the member's removal from the forum, reasons which are privy to the moderators (both AT&T and Lithium) and more importantly, to their management. I don't know if we're talking about the same incident, but if we are, know that AT&T's management and its moderators have reviewed it closely to ensure that the proper action was taken.

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Athena wrote:

b: On other occasions, I have seen forum members being chastised by other forum members over matters such as not understanding their bill, or their feeling that the company is cheating them, or are angry over an experience they had with an AT&T Employee. etc. Yet these members have not been banned.

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If a user's actions warrant punishment, we will issue it. The AT&T moderators review each escalating situation as a group, discuss it and make a decision collectively. We work with our management and with the Lithium moderators to make this forum as empty of negative detractions as possible, but from time to time, they may still occur. In those cases, we rely generously on the abuse reporting system which has worked quite well.

We appreciate everyone's questions here and hopefully we can improve the quality of the forum by taking them into consideration. Thank you.