yashsingh1/xdaforums huggingface dataset:
[HTC 10 Guides, News, & Discussion] datafoo:
That's not correct.

I paid via PayPal as a guest and used my personal email which I have an order number, login and can see current status.

Nice theory though.
[HTC 10 Guides, News, & Discussion] CrazyTechnoBoy:
That's weird. I paid via PayPal as a guest, as well. But I didn't get a login. I contacted HTC via chat and told them that I didn't get a login and quoted the email where it said that I should get a login because I ordered as a guest. They said that it was probably a type in the email. That I shouldn't be able to see the current status until the phone gets shipped out and I get a tracking number.
[HTC 10 Guides, News, & Discussion] senjiroh:
---------- Post added at 07:22 AM ---------- Previous post was at 07:20 AM ----------

I hope for your sake you're right, but it also said "in stock" on announcement day so that may be wishful thinking and $13 wasted
[HTC 10 Guides, News, & Discussion] datafoo:
You should've gotten 2 emails. An order email and a confirmation email. You had to provide an email when you made your purchase.

The confirmation email will have a password. You login using your order number and password.
[HTC 10 Guides, News, & Discussion] CrazyTechnoBoy:
Yeah. I got that second confirmation email, but it didn't have a password. That's why I contacted HTC Chat because I was pretty sure I was indeed supposed to receive a password. Looks like I'm gonna chat with them again tomorrow. Lol. Thanks!
[HTC 10 Guides, News, & Discussion] Chord_Hugo87:
I got two email also, and they do have tracking info.
[HTC 10 Guides, News, & Discussion] exocetdj:
All over HTC & digital river have been shambolic at best.

At least they refunded my order promptly though so should have that back tomorrow.
[HTC 10 Guides, News, & Discussion] Heisenberg420:
33 pages in a day. Wow.

BTW There's a PSA thread in the general section covering the issues with not being able to check your order.
[HTC 10 Guides, News, & Discussion] Jump1ng:
I sent an email to mobiles.co.uk about my order to check if it was going to be delivered on the 6th or 7th as I got it going to work I wanted to see about the possibility of changing it to home if it was shipping on the 6th for delivery on the 7th and this is their reply.

Hi ***,

I hope you’re well and thank you for your email regarding your recent order.

I can see that the estimated delivery date for your phone is 06/05/2016. DPD don’t deliver on the weekend so if you haven’t received it on this date please be aware it will be delivered the next working day.

I apologise for any inconvenience caused. If you need to change the delivery address please contact our order fulfilment team on 01509 618 561.

If you require further assistance, please don’t hesitate to contact me.

Enjoy the rest of your day.

Kind regards,

Lydia Mobiles.co.uk Customer Support team

So hopefully that means shipping on the 5th for delivery on the 6th for some HTC 10 goodness!
[HTC 10 Guides, News, & Discussion] c4llum:
Hopefully as they're a Dixons Carphone company that means Carphone Warehouse orders will be the same! [emoji1]
[HTC 10 Guides, News, & Discussion] Jump1ng:
Indeed would be good to get it before the weekend, although now it looks like the accessories will after the phone so will have to be extra careful without screen protectors etc :D
[HTC 10 Guides, News, & Discussion] markwebb:
Likewise got a second confirmation email without a password.

Like many others I have no way to check the order and even sent email to HTC without ever getting a reply.

Still no email about anything shipping as well but at this point I don't care. I DO care I chose the 6 month PayPal finance option and have already almost lost one month when I haven't received the product so I did send a note to PayPal complaining about that.
[HTC 10 Guides, News, & Discussion] FredMD11:
Just got a reply from HTC related to my pre-order of 13th April

"Thank you for contacting HTC.

Dear Frederick

We still dont have any specific information abouts shippment date of your device.

But dont worry you will get it for sure.

Let me know if I have successfully answered your question, please click here to complete this.

To send a reply to this message, please click here.

Sincerely,

Adam

HTC"[/]
[HTC 10 Guides, News, & Discussion] jadaress1:
Wow "you will get it for sure" lol thats reassuring.
[HTC 10 Guides, News, & Discussion] FredMD11:
Worst, the device is already available in retail stores in Belgium and they still don't have any information about my order...

I'm getting very frustated !
[HTC 10 Guides, News, & Discussion] Haz04:
Has anyone outside the US had their order status changed to in fulfillment?

Sent from my HTC One M8
[HTC 10 Guides, News, & Discussion] xoqes88:
Nope. I am from UK, paid using Paypal on the 15th of April and still nothing. I am pretty sure the majority of the first batch will go to USA and only then will start shipping elsewhere.

US is always the main western market for the vast majority of OEM
[HTC 10 Guides, News, & Discussion] exocetdj:
Digital river:

Absolutely **** at shipping information

Absolutely awesome at refunding!
[HTC 10 Guides, News, & Discussion] S1CAR1US:
Verizon orders shipping?

Saw this just now on Phandroid....
[HTC 10 Guides, News, & Discussion] lampel:
but you guys can drink and drive, no? No open container laws? Try CT! They're trying to find a way to tax us on our taxes!
[HTC 10 Guides, News, & Discussion] fishluke:
e2save who are also a Carphone company told me delivery is the 9th as they don't think they will receive the stock until the 6th.

The reply you got looks generic and based off what it says on the website.
[HTC 10 Guides, News, & Discussion] S1CAR1US:
Hey guys just wanted to let you know also, yesterday I talked to customer service via online chat, the rep told me that if I didnt contact the credit card co. that i made the pre order with, and tell them that the transaction would be happening in the next couple days, that it would not go through. I asked him to be more specific because how can I tell them if you cant even tell me when... (obviously using this as a means of getting more info...) Long story short I asked to speak with a supervisor who eventually said that this was not the case with my order but some people did have issues like this. but what came of this that was interesting was that he said "based on the place in the queue, your order will be in the first of the shipments to be made." I then clarified, " do you mean, based on MY place in the queue?" to which he confirmed.

so in summary,

-They did know right away by checking my order # that the card would be charged "within the next couple days"

-There is a problem with some creditors not approving the transactions. (I was sure mine wouldnt be one of them before he told me that)

-I ordered on the 20th and was told to be in the first of the shipments(which I already knew as well and stated in a previous post but this was confirming)

- Before I got a screenshot the survey page wiped away the conversation, I initiated another chat to try to have the previous transcript emailed to me but they said they couldnt do it. *(I make this last note to say that before anyone asks, know that I dont have proof so take it for what its worth, I wasnt even going to post it considering I have no proof but just wanted to let anyone know with a similar date to mine)

Lastly, does anyone with a date of the 20th or close to have a updated shipping status by checking their order or a confirmation of shipping by email? Mine has not changed.
[HTC 10 Guides, News, & Discussion] patstock11:
Is 7am too early to call cs? Ordered on the 13th, seeing everyone get shipping info and I'm starting to worry/get pissed...
[HTC 10 Guides, News, & Discussion] Alarand:
Also ordered on the 20th, no CC charge or change of status here.
[HTC 10 Guides, News, & Discussion] aknotts415:
I cant imagine HTC is very thrilled with all the credit card and paypal problems. Probly pissing off and losing alot of customers. I know if I get janked around I might just cancel and get a different phone.

I wouldnt even be surprised if theres more issues once people are in fulfillment with them being stuck in fulfillment for long periods of time.
[HTC 10 Guides, News, & Discussion] patstock11:
Same
[HTC 10 Guides, News, & Discussion] vitalogy79:
Ordered the 27th. Carbon unlocked. Next day shipping. CC charged yesterday. Status "Pending Fulfillment"

Hoping to get a tracking number today and the 10 by tomorrow or Friday.
[HTC 10 Guides, News, & Discussion] FredMD11:
Ordered on 13th April, charged right away on my cc and still no information. Their today's reply to my query: "We still dont have any specific information abouts shippment date of your device. But dont worry you will get it for sure."
[HTC 10 Guides, News, & Discussion] aknotts415:
I mean its kind of a laughable joke. HTC hires Digital River to take orders and they cant even do that right... lol
[HTC 10 Guides, News, & Discussion] robstunner:
Lolo lol. Verizon begins shipping HTC 10 preorders | TalkAndroid.com

http://www.talkandroid.com/293826-verizon-begins-shipping-htc-10-preorders/
[HTC 10 Guides, News, & Discussion] aknotts415:
Ordered 26th nothing so far.....Irritating lol Next day also lol
[HTC 10 Guides, News, & Discussion] ImagioX1:
I no longer have the chat log but I chatted with a rep on Friday and he said that I'm scheduled to have my order shipped during the second wave of shipments which should go out on the second week of May. I ordered April 12 and got carbon grey 2 day shipping.
[HTC 10 Guides, News, & Discussion] janjan:
I just cancel my order from HTC.com. Gonna wait some more days.

Waiting is better than having headache..;)

Glacier Silver is delayed until 12th.
[HTC 10 Guides, News, & Discussion] PR4X15:
Wait, you ordered on the 12th of April and they said you'd be in the second wave? Did your order status say pending fulfillment before you canceled?
[HTC 10 Guides, News, & Discussion] aknotts415:
I wouldnt believe the waves crap. Theyve been telling us that for two weeks and it doesnt seem true at all anymore. Not sure also where he got silvers delayed at all, I wouldnt believe anything CSR tell you unless it has to do with payment method, its obvious they dont know about shipping at all.
[HTC 10 Guides, News, & Discussion] ImagioX1:
Yep. And I have not been able to login to my account to check my order status.
[HTC 10 Guides, News, & Discussion] PR4X15:
I think you're most likely correct. There for a while they made it sound like you'd only be in the first "wave" if you preordered on the 12th, which hardly seems accurate now based on order status updates and from various HTC heads on Twitter.
[HTC 10 Guides, News, & Discussion] aknotts415:
Yeah. I have seen 2 orders from the 27th that are in fullfillment. So the waves stuff seems inaccurate. I wouldnt put any trust in them telling you your in a wave. The waves may be true but I dont see how they know where your order is in line when it seems to be mostly random.
[HTC 10 Guides, News, & Discussion] y2jdmbfan:
Nobody that ordered on the 12th with an Unlocked version has gotten shipping info yet. Looks like Verizon orders are coming out of a different warehouse. I would relax, I bet they ship today. I am in Pending Fulfillment status as well.
[HTC 10 Guides, News, & Discussion] SerArris:
I haven't had any change in my status and I ordered on the 21st. Not too worried about that though. However, I did call my CC company and told them I was expecting a $645.61 charge to my card anywhere from now through the next several days and they said no problem, put a notation on my account, and said it won't be declined when processed.
[HTC 10 Guides, News, & Discussion] joshuadjohnson22:
After seeing the taxes you guys are paying I'm not so annoyed at it. I only had to pay $35.94 which I didn't like but dang some of you got screwed
[HTC 10 Guides, News, & Discussion] patstock11:
I'm not in pending fulfilment. I'm still on ”boxed shipment"
[HTC 10 Guides, News, & Discussion] aknotts415:
We may be paying less tax on the phone but probly paying more taxes on something else than they are whether its property tax, income tax, etc. lol
[HTC 10 Guides, News, & Discussion] joshuadjohnson22:
That's the truth! Are you in Georgia too?
[HTC 10 Guides, News, & Discussion] Pauls57:
Has anyone seen an estimate of the total number of phones ordered to date? Haven't seen any numbers so far, but it might give an idea of where we stand with backorders
[HTC 10 Guides, News, & Discussion] mrponx:
Any news from UK? any shops have it yet?

Clove.co.uk promised they'll start shipping by end of next week!!!
[HTC 10 Guides, News, & Discussion] ThePhoneGeek:
Yeah I am in Oregon and we have $0 sales tax but the income and property taxes suck!
[HTC 10 Guides, News, & Discussion] aknotts415:
nope lol around Pittsburgh, PA
[HTC 10 Guides, News, & Discussion] joshuadjohnson22:
Lol how much was your taxes?
[HTC 10 Guides, News, & Discussion] aknotts415:
just pick your poison lol

---------- Post added at 09:20 AM ---------- Previous post was at 09:19 AM ----------

around same as yours 6% or $36
[HTC 10 Guides, News, & Discussion] TopoX84:
lucky you guys

8.25% texas
[HTC 10 Guides, News, & Discussion] c4llum:
early reports of stock coming in to retailers like Carphone Warehouse and both they and Amazon have so far stuck to 6 May date for initial preorders so hopefully we'll start seeing UK shipping notifications in next 24hrs

https://tapatalk.com/shareLink?url=...re_fid=3793&share_type=t

UK pre-order thread
[HTC 10 Guides, News, & Discussion] alexp999:
Try Europe, lol.

20% VAT in UK :(
[HTC 10 Guides, News, & Discussion] FredMD11:
And Belgium 21%...
[HTC 10 Guides, News, & Discussion] Fenny:
Sometimes I wonder if HTC has a girl called Gail working in the warehouse. When preorders like this come around they say, "Gail, Yeah, I'm going to need you to work Saturday and Sunday to get all these preorders boxed and labeled. If you could do that, that would be great, thanks."

I am not terribly hopeful to be in this wave, I ordered on the 28th, so I expect I will get mine long after it is "cool" to have one.
[HTC 10 Guides, News, & Discussion] mrponx:
Thanks. Can't wait.. my M8 started acting up as soon as I placed the order for 10 lol ..
[HTC 10 Guides, News, & Discussion] patstock11:
Let me get something straight bc I was away from the thread yesterday. But I kept momentarily popping in while I was at work. All those shipping notificTions people got yesterday were just for vzw? No unlocks yet?
[HTC 10 Guides, News, & Discussion] dottat:
I don't know of anyone on Verizon who ordered a Verizon branded phone from HTC who has seen any movement yet.
[HTC 10 Guides, News, & Discussion] aknotts415:
AFAIK only in fullfillment notifications have been sent for htc.com unlocked orders. Verizon.com orders have tracking
[HTC 10 Guides, News, & Discussion] OGhoul:
Same here. Mine went to Pending Fulfillment yesterday afternoon. I ordered in the afternoon of preorder day.
[HTC 10 Guides, News, & Discussion] jollywhitefoot:
and you pay ZERO % in state income tax...
[HTC 10 Guides, News, & Discussion] dems86:
Not everyone can be lucky like us Californians who get to pay sales tax AND state income tax[emoji14]
[HTC 10 Guides, News, & Discussion] Ajfink:
Right. Lower taxes in one place will be made up by taxes somewhere else. That's just the way it goes. PA's 6% isn't too bad, but frankly, our state budget is FUBAR and the proposed raise on the sales tax isn't a horrible idea. I know, I know, I sound like a lunatic.

In HTC 10-related news, I'm really hoping for a tracking number today, but HTC/DR seem hell-bent on disappointing me with timeliness and communication.
[HTC 10 Guides, News, & Discussion] tbalden:
I won, Hungary 27% VAT lol
[HTC 10 Guides, News, & Discussion] aknotts415:
atleast your orders in fulfillment lol
[HTC 10 Guides, News, & Discussion] cauqazn:
That's what a rep told me. If you logged in with HTC before checking out, maybe that is why you can view it. I can't. Others have the same issue. It's not a theory but nice try ;)

Exactly. They told me checking out as a guest will not generate you a password to check order status. But it doesn't matter anyway, not like you're going to be checking status to see if they've put peanuts in the box yet. :)
[HTC 10 Guides, News, & Discussion] hgoldner:
No so. According to Fedex, mine is on a truck "out for delivery." Ordered Friday afternoon; "confirmed" the order Monday morning; got the shipping email yesterday (it actually ships from not far from my office, but has likely traveled much further than it had to in order to arrive today.) I expect it any minute.
[HTC 10 Guides, News, & Discussion] JHadley:
I'm pretty jealous of the VZW folks getting theirs today.
[HTC 10 Guides, News, & Discussion] regalpimpin:
But you ordered from Verizon, not HTC.
[HTC 10 Guides, News, & Discussion] aknotts415:
So lets get this straight...YOU ordered from HTC.COM right? Because that is what everyone is talking about NOT Verizon.com orders....
[HTC 10 Guides, News, & Discussion] droidiac13:
Just got done talking to HTC and they have no ship date for me. I ordered on the 12th and used PayPal checkout as a guest. So no online order updating for me. I'm ready to cancel and go through Verizon. Crazy how they cannot give an actual ship date.
[HTC 10 Guides, News, & Discussion] dottat:
You didn't read my post either. Disappointed in you Harold.
[HTC 10 Guides, News, & Discussion] hgoldner:
You're right. I missed the "from HTC" part....my bad. :o
[HTC 10 Guides, News, & Discussion] droidiac13:
We all expect more out of you. Such a shame [emoji12]
[HTC 10 Guides, News, & Discussion] aknotts415:
Welp I think If my order doesn't go into fulfillment by friday night I'm going to cancel and get the S7 Edge. The mess of all of this is just getting tiring. Especially if my order is one of the ones that needs canceled and reordered due to no payment info on file because its trying to charge paypal...
[HTC 10 Guides, News, & Discussion] krispybob:
Missed it by that much.

Would you believe...he missed the "from HTC" part?

He'll be signing for his phone soon...and loving it!

:)
[HTC 10 Guides, News, & Discussion] devsk:
Mine is still stuck in "Boxed Shipment". Ordered Carbon Grey on 12th from htc.com. How can this be? I was one of the first ones to pre-order.
[HTC 10 Guides, News, & Discussion] elena11:
I ordered on the 12th, and my Chase cc was charged today. Still no tracking info
[HTC 10 Guides, News, & Discussion] NICG:
Did you click to do anything with paypal, and then not use paypal but used a credit card? That is what I did and my order is in limbo.
[HTC 10 Guides, News, & Discussion] hgoldner:
Might I suggest that everyone tweet to [MENTION=1862878]movers[/MENTION]i and ask him what happened to HTC's fulfillment system? (Perhaps using stronger words than that?) They hardly need this kind of goof-up. (And once again apologies for missing the "from HTC" in [MENTION=3472611]dottat[/MENTION]'s original post...we have been suitably chastened).
[HTC 10 Guides, News, & Discussion] NICG:
https://twitter.com/htc/status/727875443760697344

Wonder if that means they start shipping today? haha
[HTC 10 Guides, News, & Discussion] aknotts415:
Just a star wars joke lol. It wouldnt shock me if they did ship though. Usually they dont charge you till something ships.
[HTC 10 Guides, News, & Discussion] FearlessAZ:
This happened to me even though I didn't click it. Call HTC and should be able to switch it over and try processing the card in a few days. Worst case scenario, they have to cancel it, start a new order and bump up the new order to the old spot in the queue.

Also, to those that don't have confirmation or haven't heard anything and still showed boxed, call HTC and verify that there are no problems with the order. HTC will not send an email or phone call if something went wrong due to an error or for whatever reason.
[HTC 10 Guides, News, & Discussion] BrickL0rd:
Ordered yesterday from a Shop in Austria, got IT today. <3
[HTC 10 Guides, News, & Discussion] exocetdj:
Nope
[HTC 10 Guides, News, & Discussion] devsk:
I used credit card on Apr 12th originally and never touched my order after that.
[HTC 10 Guides, News, & Discussion] PR4X15:
I purchased through PayPal as guest, wasn't logged in. Got an order number and a password. Can successfully check it as well.
[HTC 10 Guides, News, & Discussion] kokuryuha:
Sigh, seeing this thread, I'm beginning to wonder if there's going to be a problem with mine. I ordered a VZW one from HTC.com the day they went up, but never saw even an authorization on my CC as far as I remember. What number are you guys calling to get order support? I know it runs through DRI, but all I can find is the HTC number (unless they can do the support for it too)
[HTC 10 Guides, News, & Discussion] FearlessAZ:
When I tried calling DRI, they just pointed me to HTC's number. In the US, I was given 1-888-216-4736
[HTC 10 Guides, News, & Discussion] aknotts415:
same number I have called also.
[HTC 10 Guides, News, & Discussion] goodtimes50:
Guys, last time I checked, the first week or May is still "early" May. They still have until sometime next week before things could be considered delayed. I get being upset about the sorry excuse for a website and the billing issues, but as of now they're still well within their target window for shipping the devices.
[HTC 10 Guides, News, & Discussion] aknotts415:
we still have the right to ***** tho lol just ignore it if you dont like it lol :silly: especiall when verizon is getting theirs tomorrow or today
[HTC 10 Guides, News, & Discussion] kokuryuha:
Thanks, I will give them a call. Nothing yet points to there being a problem, other than not seeing any kind of preauth, but maybe I should check... My M7 is on it's last legs and waiting for this is like Christmas.

edit: well, customer service says it looks like there's no problems with my order, but they also had no clue when it would ship :(
[HTC 10 Guides, News, & Discussion] devsk:
Called up HTC's online sales support (1-888-216-4736)...they have no clue as to when my order will go into fulfilment. As of now, its sits in "Boxed Shipment".
[HTC 10 Guides, News, & Discussion] GearshiftJB:
talking to live chat now... the 5th shipment is strictly for Verizon. No details about the unlocked yet.. will update with screenshot.

EDIT: he closed the chat before I could screenshot it. sorry guys.
[HTC 10 Guides, News, & Discussion] NICG:
Yeah that happened to me. They said there was thousands and thousands of orders like this....I kept it open and will see if they can get it fixed extremely soon. I also placed a new order so we will see what ships first.
[HTC 10 Guides, News, & Discussion] SerArris:
This whole thing is somewhat irritating. Nobody knows anything. These things are shipping out right this minute. Verizon people are getting theirs. Some as soon as today and they still can't tell us when ours are going to ship or even when they will process payments. My excitement for this phone is taking a nosedive. They need a really good if not perfect launch for this phone and the people who are trying to put money in HTC's pockets first are going to be the last served. Not a good way to do business.
[HTC 10 Guides, News, & Discussion] patstock11:
:thumbup:exactly
[HTC 10 Guides, News, & Discussion] holywhitebread:
Agreed. I really want this phone, but I've been following this thread for a few days. I will probably hold out until all of this is sorted out.
[HTC 10 Guides, News, & Discussion] Bennksy:
mid to end of May!

Just talked to htc via the live chat. I pre-ordered a carbon one on 4/14 and she said it won't ship until mid to end of May!!! This is madness.

I read that some in this thread ordered carbon after 4/14 might be getting it this week?

BTW, just devoted my first-ever post on XDA to the htc 10 shipping thread.
[HTC 10 Guides, News, & Discussion] aknotts415:
and theres your first thanks :)