yashsingh1/xdaforums huggingface dataset:
[LG G5 Questions & Answers] turbodroid:
They probably barely have their G5 repair parts program going yet. It's likely weeks to get any repair done, even a screen. I've been trying to buy a spare battery and charger because I don't want to wait for my freebies and even those are not available yet.
[LG G5 Questions & Answers] panamaniac:
This is why its key to ha e a backup phone. 6-8 weeks is only because its new i'm guessing. But yeah its so new and they dont physically inspect before letting you sign up for insurance right? So check fine print. If they dont have "pre existing condition" type restrictions it might not be unethical to sign up
[LG G5 Questions & Answers] Evie2883:
I don't have a problem signing up, my problem is with the fact that even with "Insurance" or "Warranty" I still have to actually pay them to fix it... and I have to wait FAR longer than I should, just for them to give me an estimate, I mean, do they really not know how much a camera cover costs?? do they have to look at it for 6 weeks just to know that it needs a new piece of glass??

On top of ALL that, I'm less than 20 miles from their repair facility, and yet I still have to mail it, I can't just drive it up there, which would take less than an hour of driving.

I'd rather just have a cracked camera than be without my phone for nearly half a year, and then have to pay nearly half the phone's price just for a 1 inch piece of glass.
[LG G5 Questions & Answers] panamaniac:
Yeah that super annoying man.
[LG G5 Questions & Answers] clninja:
Just wait until repair shops have access to the parts and get it fixed for 40-50 bucks
[LG G5 Questions & Answers] bdsaintess:
Hey OP, wondering if you found a replacement for that yet? I just got the LG G5 and on day 15 set the phone on a desk and the glass cracked back there. I'm looking everywhere trying to find a replacement and coming up short. I really don't want to pay $175 to file a warranty claim. Thanks!
[LG G5 Questions & Answers] Evie2883:
Sorry bud, I haven't been able to find one... Only options were to mail it to LG and wait, or submit claim with my carrier...
[LG G5 Questions & Answers] KyleK29:
Same boat here. I've never ever broken that glass on a phone. I picked up my phone today to see that it was shattered. Mind you, my phone has always been in a case. Seems they're using too thin of glass for this part.
[LG G5 Questions & Answers] sampmeyers17:
The same exact thing happened to me. Pissed me off. My brand new phone looks like a pos now... 175 to use my insurance to fix it...
[LG G5 Questions & Answers] andmiller78:
Same issue here, had it in a case since day one, just pulled my phone out and noticed that the glass covering the camera is busted, really disappointing never dropped my phone, or had it in a pocket with anything else.
[LG G5 Questions & Answers] jreed3786:
LEMON LAW?????

Same crap here! WORST quality control phone I've ever had! I miss my Note 3.

Question is...HOW MANY FLAWS DO THERE HAVE TO BE TO FILE A LEMON LAW LAWSUIT or take action!? First, the phone's screen was wobbly and wouldn't hold a hard screen protector, then the headphone jack issue, then the freezing...then the black screen issue...and now this camera lens issue!? If they used a bit thicker glass, it'd not have happened! My phone's ALWAYS been in a case. Never have I had a screen break, let alone, a camera lens!!!
[LG G5 Questions & Answers] SirGCal:
I am literally a cripple in a wheelchair who never leaves home. I took my phone off my desk to see my child and the wide angle lens was all wonky.. .I turned it over:

I have an image but it thinks I'm a spam bot... So just go to my web server: sirgcal.com/misc/LG/20160509_170035.jpg

I also have a question into LG on this one. Perhaps if they get enough of them it'll get recalled? If not I'm waiting till the local phone repair place can do it. I don't go anywhere so for me to drive out is almost impossible and for me to be without a phone more-so. I could re-use my old Galaxy S4 for a while if I had to, per-say. That would all be up to sprint.

---------- Post added at 12:09 AM ---------- Previous post was at 12:03 AM ----------

This is also why I don't do insurance. The repair itself wouldn't cost that much when shops get the parts. Going to take a while for 'new' phones. But... Unless you completely damage/lose your phone very early on, it's just not cost effective to me.
[LG G5 Questions & Answers] jreed3786:
YEAH!!! How about a recall on these main issues!? Screen defects and definitely this crappy lens on the camera! It's a huge deal for me, as it's over the main camera...and my beautiful phone now looks like dog crap!
[LG G5 Questions & Answers] 1212121212121212:
I also had the phone for 4 days until it hit the toilet :P
[LG G5 Questions & Answers] Josh McGrath:
Add me to the list. I have it in a huge soft hard combo case and noticed last night the camera glass was broken. I think its a combo of too thin glass and too tight of a fit so when it drops even with a case, it shatters.

Between this and the non rooting since LG removed fastboot cmd, I might just jump to the m10

sent from my unrooted g5 cause T-Mobile and lg are jerks
[LG G5 Questions & Answers] flocker92:
I had a note 4 for two years and not a single issue. Just the other day I noticed the glass was cracked on my G5. I am furious. Can't find a replacement part yet. Please keep this thread going for when we have the ability to get these parts.
[LG G5 Questions & Answers] Josh McGrath:
This Bs should be covered by warranty

sent from my unrooted g5 cause T-Mobile and lg are jerks
[LG G5 Questions & Answers] Cashmoneyga:
Replace it yourself. Part is like $8 on eBay and comes with the screwdriver you need. Pop off cover and remove 2 screws. Replace the lens, out the screws back and replace cover. Your done. That's what I did and it me all of 2 mins. Don't waste your money on paying someone else to repair it

---------- Post added at 12:57 PM ---------- Previous post was at 12:53 PM ----------

Oh and btw mine was in a fully protective case and my lens broke also. I have since gotten a replacement because mine died and the new one I got did the same thing with the camera lens breaking. There is definitely a problem here
[LG G5 Questions & Answers] SirGCal:
1) I do not see any G5 replacements on eBay

2) How do you even get to it on the G5 without removing the entire screen. I never was a fan of all metal backs, etc. but this one seems like it it just too complicated.

Update ; You can get the parts apart easily. Getting to the screen I still don't see replacements available yet.

youtube.com/watch?v=c8x9uAH7QJM

We need people to report it to them or they will never notice/care. They said they would do a warranty fix on mine after seeing photos of the issue but I still have to get it there and be without it for over 2 weeks. So I'm waiting to see if Sprint can re-turn-on my old phone for the time being.
[LG G5 Questions & Answers] SusanATX:
LG G5 less than a week old. Kept in case the entire time and in same pocket of handbag that I had kept my LG G2 in for the past 2 years, which incidentally is pristine. Phone was never dropped or mishandled in anyway. The G5 Camera lens cover is disintegrating into fine sharp shards and has developed an opening over wide angle camera cracks spread all the way across. I gently removed shards over wide angle camera and camera works great. Terrible response from Best Buy in North Austin Customer Service accepted it as a Geek Squad Return and issued a gift card. Customer Service walked me over to the cell phone area with the phone and the gift card and arranged for them to give me a new phone. The Cell phone sales manager intervened took my gift card from customer service and gave me back my phone. Made threatening comments that I was violating my Sprint contract by attempting to upgrade twice and Sprint would not allow them to deactivate my phone and activate a new phone for me. The gift card from customer service was for the full price of the phone not the upgrade price . . . everything the Cell phone staff said was completely untrue but they would not listen to me at all, they refused to call Sprint or attempt to deactivate my phone and reactivate a new one for me or even my old G2, and continued to address me as though I were a technology challenged boob (I am a Sr. Oracle DBA) trying to commit fraud. I have Geek Squad insurance on the phone and when I attempted to filed a claim online I was directed to take my phone back to the store which is how this whole thing started. I did not state this in the store but I truly believe this is a material defect. I did find a local shop that can repair it by replacing the entire back for $99. There is a replacement part available for the entire back that comes with the camera lens cover installed. There is no replacement part available for just the lens cover and no indication if there will be one or when it will be available. I have made repeated attempts to contact the General Manager of that Best Buy store and am hoping to speak to her today.
[LG G5 Questions & Answers] Sammae7:
This seems to be an issue with the Galaxy S7, too.

What's with the build quality of the phones this year?

Also, for those asking about recalls, LG did next to nothing with their faulty G4 so I doubt they'll do anything with the G5 aside from fixing issues on later production models.
[LG G5 Questions & Answers] Josh McGrath:
That's what i think as well. I have yet to get a reply. I expect build quality from crap made in China, but not Vietnam and korea

sent from my unrooted g5 cause T-Mobile and lg are jerks
[LG G5 Questions & Answers] N2A:
Just seen the glass lens parts appear on eBay in Spain and the UK, I expect they'll appear worldwide in the next week or two. Part number appears to be MKC66039201.

(Had the same issue, inexplicable crack across the main camera lens!)
[LG G5 Questions & Answers] kchannel9:
Great job
[LG G5 Questions & Answers] jamiller13:
I just got a G5 recently and was looking to protect it as much as possible. Have not found a back lens protector option yet, but I did just find this.

http://www.amazon.com/Martin-Fields...8&sr=8-1&keywords=LG+G5+Camera+Lens+Protector

I really don't know much about the product, I wish they had some pictures of it on the phone. Right now I have my phone wrapped in dbrand, with a modular case Spigen Style Armor, I have ordered USB Type C silicone dust protection and ear phone jack dust protection. The 3D glass I bought does not work with my case, right now I have glass that covers only the flat section of the screen but still the top portion of front camera (where it is curved up top) is not protected... Thinking about cutting some electrical tape for that portion unless something, a product, comes along that is better. The case for me is a must, its the only modular case, that allows me to use my modular phone... so odd all these other cases preventing modular use IMO.
[LG G5 Questions & Answers] Wildfire-Hooves:
Mine in Germany busted too.

Noticed it Today when i changed the Module

Funny is i Never Dropped it or Anything.

handled it like a Raw egg.

Also it was in a Silicon Cover since i got it to my Birthday last month.
[LG G5 Questions & Answers] Josh McGrath:
This is ridiculous. LG needs to step up and fix this crap.
[LG G5 Questions & Answers] Wildfire-Hooves:
Well atleast i wrote a letter to LG Germany because German warranty laws are a bit strictly which is user fault and what not.

Gesendet von meinem YOGA Tablet 2 Pro-1380L mit Tapatalk
[LG G5 Questions & Answers] nerotier:
Let me pick up your case. I think it's important, you can kick my a** later :) I'm a member in the same messenging board and LGs answer was "send it in, we'll tell you how much it'll cost you". So much for customer services.

There is definately a pattern.

I'm starting to think, that there are several revisions of spare parts.. We have those phones who bend like nothing, we have displays which have a yellow tint, some have a blue tint.. Maybe there are casings left from those crappy revisions which were torn apart in the first reviews and there are those which are not so bad at all. Maybe LG puts all those Parts together and - maybe - the lens cover doesn't fit because it's not cut clean, has some differences in its construction. Those differences (may they be really small) are sufficient to destroy the integrity of the whole construct, there is tension and a cracked cover in the end.

The same could happen if you calculate the structure of the casing for wifi reception, Gps reception and so on. Put an identical looking (but differently produced) shell around another mainboard and the rest and there could be trouble. The reason for all those problems turning up around the world in any modell may be a result of using those mixed spare parts.

Btw: my H850 had a dead ambient light sensor and was send in to get a new. Jeah, well, 2 Weeks later nothing happened because LG wasn't able to deliver spare parts - so they changed the whole mainboard. Maybe they don't have enough parts to produce the new ones and use those from the first revisions...you know what i mean... (look above).

I'm curious what comes next.

You can call me crazy.. but ...yeah, whatever, just a hunch.
[LG G5 Questions & Answers] kbuck13:
Mine cracked in 3 days of purchase,verizon rep installed the glass protector on the front and put it in the case. I set it down on a table, picked it up and noticed small pieces of glass. I turned the phone over and the glass over the lenses was shattered, the phone was never dropped. At Verizon they said it was not a warranty issue because it shows damage. I had to pay the $149 to get a replacement. I knew it wasn't something I did but k

No one believes me.
[LG G5 Questions & Answers] nerotier:
Jeah, wouldn't be so sure about this. I just talked to a certified repair service. (In Germany - maybe it's the same all over the world, no idea - LG has only certain repair centers which are permitted to handle the warranty cases for resellers). The guy told me with a chuckle that he wouldn't be surprised if we would talk again in the next 6 months. (In Europe a reseller is forced to give 24 months of warranty additionally to the warranty of the manufacturer, but only in the first 6 months the reseller has to prove that the problem wasn't there from the beginning, after that this duty to prove that was, is customers pleasure). The G5 seems to become a slowly growing problem. I actually would like to ask LG in it's official forum...ah, sorry, can't, no LG G5 as a category to be found.
[LG G5 Questions & Answers] CRA5HER:
Mine was in my pocket with a spigen case. I learned against a corner and I heard a crack. I take out my phone and the glass over the main camera is shattered. What the hell? This is supposed to be tempered glass no? I got the phone at launch and I don't even know what my options are to fix this.. no way in hell this should have happened but they seem to be using crap quality.
[LG G5 Questions & Answers] Wildfire-Hooves:
One Way is to Order that here. http://www.aliexpress.com/item/Rear...2668397893.html?spm=2114.13010308.0.48.SIStPp

And Replace it uself after Watching the Teardown from iFixit it should be as as Throw a Pizza in the Oven.

i had planned to order it this month but had to much Bills to Pay now end of month if my New Money arrive i will order it.
[LG G5 Questions & Answers] CRA5HER:
Thanks for that. Just called LG and I have to pay $150 for repairs. I don't trust myself to open it up and install the aliexpress replacement.

I'm very upset with the quality of glass they use. I've owned multiple glass phones and none have ever been this fragile.

It barely needed any effort to puncture the glass protecting the cameras. This will be my last LG phone purchase.
[LG G5 Questions & Answers] Josh McGrath:
I have seen made in China probably crap ones for 4.99. 11.99 with the screw driver set. Free shipping

---------- Post added at 11:21 PM ---------- Previous post was at 11:21 PM ----------

What have you got to lose? Seriously, it's already broken haha just try it. It shouldn't be that hard
[LG G5 Questions & Answers] Wildfire-Hooves:
Yep thats the good thing because the Phone is Totaly Modular and Parts are Easy to Replace.

And in ebay those Replacement Parts are Pretty Cheap.

Even Here in Germany it's Easy to get but Some Parts only Avialble from Outside mostly GB.

The Only Thing you need is to watch the Teardown from iFixit and a Small Screwdriver Set.
[LG G5 Questions & Answers] CRA5HER:
Very true. I honestly would but the puncture was so deep that I'm worried it could have damaged the camera. I'll bite the bullet this time around to reassure that the camera didn't get damaged. If and when it cracks again (lol), I will just replace it myself. I'm gonna be super careful now with facing it screen out and possibly even get a wallet case for extra protection. I still think it is stupid that we need to take these measures to protect a flimsy piece of glass that protects one of the most expensive parts of the phone.
[LG G5 Questions & Answers] Lookzord:
Mine broke today ..

Had it placed on the table all day. Totall BS.
[LG G5 Questions & Answers] Anarchist77:
It just broke on it's own sitting there?
[LG G5 Questions & Answers] Lookzord:
Yep I guess. I always place it carefully since I knew about weak glass on lens. It cracked like a spider web just above the wide camera. Already ordered replacement in my country for like 8$. Not going to pay and wait for professional repair.
[LG G5 Questions & Answers] Anarchist77:
Weird
[LG G5 Questions & Answers] Neronivs:
In ebay Uk is very cheap. (16€ ---- 17USD)
[LG G5 Questions & Answers] kchannel9:
Did you end up getting this? I was skeptical about it's effectiveness cuz it's not glalss, but I found a glass one: Genko-2 Pieces High Definition Ultra Thin Transparent Clear Camera Protector L... http://www.amazon.com/dp/B01G8YJHA0/ref=cm_sw_r_tw_awdm_007xxbAFQ8FEK
[LG G5 Questions & Answers] jamiller13:
I never did get the other one. My G5 currently still has electrical tape on the top front curved part with a hole cut out for the ear speaker which is covers by dust cloth.... and the back camera portion is just covered by electrical tape - I just remove when I want to use the camera. I will be getting this glass you posted, looks to be worth a try. Thanks.
[LG G5 Questions & Answers] kchannel9:
That one I ordered to protect the new glass I also ordered. But I opted for acrylic instead, as it should harder to shatter. Here's the acrylic camera glass replacement: http://m.ebay.com/itm/291779175701?_mwBanner=1
[LG G5 Questions & Answers] jamiller13:
Cool, I did notice on the one from amazon that it takes about a month to ship...

Not 100% positive but the one you ordered looks to be internal replacement parts. Not sure how that is going to fare as 3rd party protection. Once you get that, please post a pic or word on how you installed it.
[LG G5 Questions & Answers] CRA5HER:
I got my phone back from LG and the glass is fixed. But they didn't clean the area above the camera where some micro glass shards were left and now on the main camera, there's this very noticeable shadow on the bottom center of the screen. In videos, it sticks out like a sore thumb.

I'm very upset because I even spoke to customer service to as k to clean the area due to the micro debris and to test the camera to make sure there isn't any issues. Seems like all they did was replace the glass and mark it as fixed.

Terrible quality control over at LG. At least when I had a Samsung, they were thorough and very descriptive of what they did.

I really want to send it in again so they can clean it but it's a huge inconvenience..
[LG G5 Questions & Answers] kms108:
Are you sure you have the right part, that not a lens protector, it's the black piece that fits in between the camera lens and the actual glass.
[LG G5 Questions & Answers] galr:
Not sure if you guys worked it out already but it should be an easy enough process to replace.

The part costs 4.5$ and it ships for free worldwide.

I did it with the G2 and the G4 and it was quick & painless.

http://www.aliexpress.com/item/Original-New-for-LG-G5-H850-H820-H830-VS987-LS992-Back-Rear-Camera-Lens-Cover-Glass/32680811309.html?spm=2114.01010208.3.1.mP0OlX&ws_ab_test=searchweb201556_7,searchweb201602_5_10037_10017_10032_10040,searchweb201603_1&btsid=347cfd0d-f7be-4310-8d10-e802f4b21ca3

You might also consider a camera lens tempered glass protector (5$):

http://www.aliexpress.com/item/For-LG-G2-G3-G4-G5-V10-Back-Rear-Transparent-Camera-Lens-Protector-Guard-Cover-Ultra/32676180883.html?spm=2114.01010208.3.9.omjdCW&ws_ab_test=searchweb201556_7,searchweb201602_5_10037_10017_10032_10040,searchweb201603_1&btsid=94d9a1b3-736f-4027-ae16-e65879448a1f
[LG G5 Questions & Answers] Josh McGrath:
Thanks for posting that [MENTION=5909170]galr[/MENTION]. That's where I'll be ordering mine from for sure. But the protector is round, I don't think that would do much good :)
[LG G5 Questions & Answers] galr:
I dont think its round. I think they just have photos of ptotectors of other phones.
[LG G5 Questions & Answers] kchannel9:
Yes. My back glass broke so I bought the acrylic replacement, but it ended up being cloudy and crappy.

So now I'm ordering this one to replace it: link

I already ordered this screen protector to go over that replacement glass once it comes: Genko-2 Packs High Definition Ultra Thin Transparent Clear Camera Protector Lens Tempered Glass For LG G5 https://www.amazon.com/dp/B01G8YJHA0/ref=cm_sw_r_cp_apa_.pnFxbFZQQ81T
[LG G5 Questions & Answers] kms108:
trust me, they don't stay on.

I have about 15 of those, for most phones they work ok, you have to have the frame of the back to help it hold in place.

I don't see why they can't make a full coverage protector for the whole area, not just the lens.
[LG G5 Questions & Answers] EmptySD:
This thing happen to me as well. Funny thing is that everyone have same pattern of cracking. Looks like someone shoot the phone.

Does any of you replaced that glass already? I am planning to order this one:

Camera Glass LG G5 H850 Cristal Camara Black Negro New ORIGINAL ADHESIVE lens.

I decided to changed it myself since they asked me for 150 euros for replacement and it's a bit funny. I got information that i need to change complete back cover, not only glass. That's why i wonder, is it possible to replace only that glass?
[LG G5 Questions & Answers] val501:
I have lg g5 se, and got cracked also, just happen when i put in my bag
[LG G5 Questions & Answers] Anarchist77:
I don't understand how everyone is suffering from this? Is it to do with where your handset was issued/certain stock/continent? Or just user attributed? The only way i can see my lens cracking is from lack of care/abuse.

In no way meaning to take away from other ppls issues here but i have had zero issues with my handset so far... H850 Euro in Uk.
[LG G5 Questions & Answers] joshhinnebusch:
My lens cracked as well, I ordered a replacement from eBay.

It applied fine, and actually came as one piece with the adhesive already applied to the lens instead of how it was shown on the page, as two separate pieces.. Those of you who have said it's foggy looking- there is a film on the lens itself. I learned this by scratching at a small piece of lint on the edge of the lens. Shipping was pretty good too, only took 10 or so days from China.
[LG G5 Questions & Answers] Droidforce:
DId you have to take the phone apart or does that stick on from the outside?
[LG G5 Questions & Answers] EmptySD:
It's just sticker. Since it's alteady broken, you will be able to remove it easily. You can use hairdryer to warm that place if won't unglue. I removed it easy.
[LG G5 Questions & Answers] Droidforce:
I wonder why anyone would bother taking the phone apart. Does it work and look as good as original?
[LG G5 Questions & Answers] EmptySD:
Why they want to take apart? So they can charge you 150e. I ordered one from link, it took some time to be delivered but quality is same as original. Just be sure to properly clean lenses before applying new glass. Quality is same as original.