yashsingh1/xdaforums huggingface dataset:
[Tilt, TyTN II, MDA Vario III General] peterkiser:
Fried 3G

Hi Guys,

My Titlt actual works perfect, except on 3G of course. I did swap some Rogers/Fido SIMs today to make sure I am not doing something stupid.

The guy in a local (not Fido or Rogers) but 3rd party dealer saw something like that already. I will send it soon. I will put Tilt ROM.

Question to

millercentral: How long did it take to fix it? Did you pay to fix it?

Answer about contacts:

Talk directly to RMA dep in states, all they need is SN to see if it is still under warranty. 317 818 6981 or tech supp. (ask to transfer you to RMA): 888 354 2375. I don't have names , sometimes it is better just to play it simple:

"I have your product, 3G doesn't work - pls fix it"

Hope this helps.

Good luck,

PK
[Tilt, TyTN II, MDA Vario III General] millercentral:
Just over 2 weeks. I didn't have to pay as it was under warrenty.
[Tilt, TyTN II, MDA Vario III General] drtolson:
:) Have to place kudos where they are due... HTC has been very good about accepting back my unlocked TILT from Canada! via RMA. They got it last Friday and yesterday (Tuesday) phoned back to say they were shipping it out, back to me. No mention of cost for repair (and they are SUPPOSED to call first for confirmation!), so I'm hoping that in a couple of days, I'll have a new or repaired TILT in my hot little hands!

For me, it's been one of the most pleasant customer service interactions I've had.

/drt
[Tilt, TyTN II, MDA Vario III General] Am4zing:
Same problem in France with Bouygues Telecom, i didn't use the 3G at the begining but my phone settings was in "Auto" (band), and 3 month after my purchase the 3G issue happened ! i turned my settings into GSM and i thought it was fixed and normal. But i changed my abbo to an SFR (vodafone) abbo and it's now that i discover the real issue, tomorow I call Sirma (HTC support) in order to send the device!

I think that the hardware issue can happened at any time wherever we are !

I did so many hard reset, i didnt use the setting wizard but the issue is still working :(

thank you for your explanations and sorry for my bad english level.
[Tilt, TyTN II, MDA Vario III General] Ne_RAY:
I had same problem with all roms which I tested but then a changed rom to WM 6.1 a radio rom which I have now and all is working now prerfect and I am perfect using HSPDA and downloading data with 600kb/s speed
[Tilt, TyTN II, MDA Vario III General] Am4zing:
But didn't you lose your warranty when you changed your Rom ?
[Tilt, TyTN II, MDA Vario III General] Qman82:
Hi I came to this forum while looking for that TYTN2 3G issue.

I have the same issues as the rest of u.

I got Radio: 1.27.12.32 and 3G is now not working at all anymore!!!

I work at a Mobile Operator in Belgium and I have sent my tytn2 already to HTC repair. They sent it back after a week with : NO ISSUES FOUND.

I have mentioned the correct issues I had : 3g not working, 2g working and so on...

My colleagues with french ROM and radio 1.27.12.17 seem not to have any issues.

But I see this thread is quiet now.

What did you guys do ??? All have sent it back ? Or you flashed to .17 or ...?

Anyone has a good link to a doc, how to flash radio version or so ?

Thanks a lot !!!
[Tilt, TyTN II, MDA Vario III General] spengbab:
Same problem here on T-Mobile UK.

ROM Version : DualTouch v6 WWE

Radio Version : 1.64.08.21

I was using HSDPA fine for about 4/5 hours, then it suddenly stopped. Ever since I've had to keep the phone on GSM mode, if 3G is on I can't make calls or anything.

I've tried changing roms back to standard T-Mobile, changing the radio roms and it just wont work. I did hit a bit of luck after going back to the standard T-Mobile rom where HSDPA was working perfectly for about 1-2 minutes then it stopped working again.
[Tilt, TyTN II, MDA Vario III General] jonc:
I've been having similar issues since switching to using some of the niki ROMs.

It's intermittent problems, sometimes the phone appears to be disconnected, but placing a call to voicemail makes it connect again. Other times (like yesterday) everything appears hunky dory, but calls/texts don't make it through to the phone.

Think I'll probably switch back to one of the Polaris/6.1 radios. I shall let you know how I get on!
[Tilt, TyTN II, MDA Vario III General] drtolson:
Hi guys... In my case, it was definitely a hardware issue, as after returning from HTC, the unit has worked perfectly on 3G and H. I don't think this is a 'flashed radio' problem, but I'm using the 1.58.21.23 version, since it gives me the best GPS reception/locking here on the west coast of Canada.

Spengbab, Qman84 and Am4zing -- I would definitely contact HTC (or your vendor) and get an RMA to return the unit for servicing. Include a note that clearly defines the problem as the phone will not make calls in 3G mode. That's what worked for me.

Here in NA, I contacted HTC's AT&T help line, got the RMA, sent in the unit with the note and got it back in about a week. They didn't charge me for the repair, but they did charge me for shipping it back.

I think they changed the motherboard in the unit, since my TomTom now doesn't recognize the device.

/drt
[Tilt, TyTN II, MDA Vario III General] spengbab:
Hey, I've setup a RMA with T-Mobile now :)
[Tilt, TyTN II, MDA Vario III General] Qman82:
Thanx drtolson ,

I was just 2 min away from flashing.

But I'll try to send my tytn2 back again...

The problem is that I already have sent it once with complete error description.

They have sent it back with feedback =

No issues found

!! :mad:

So I don't know what more to put into error description.:(

But ok ,tomorrow I'll send it up again via my Network operator company where I work. I hope HTC will fix it and/or replace the necessary stuff.

I'll keep you posted.

Thanx !!

(like that I don't need to reflash it back to original settings for warranty issues)
[Tilt, TyTN II, MDA Vario III General] infernix:
well, after spending all night flashing roms and radios, I find this little thread. Wish I found it earlier, then i could have slept more :(

My WWE Tytn 2 is from October 2007 and I've been using it with HSDPA since day one here with T-Mobile NL. Worked perfectly up until a day or two ago. Exact same symptoms as described in the thread. Very, very annoying. I guess I'll RMA it too then, with a hardcopy of this entire thread as proof.

The stupid thing is that I don't see how it can *sometimes* work for a few minutes after a soft reset if the hardware is fried. That makes no sense to me. In any case, it's broken :|
[Tilt, TyTN II, MDA Vario III General] TyTN X:
I have the latest Dutty rom installed, I am having the same problem as you have! Any solutions??
[Tilt, TyTN II, MDA Vario III General] infernix:
So I called with tech suppport and they didn't really know what was wrong, so it's being escalated. I'll keep this thread updated when I hear more, hopefully within a week or two.
[Tilt, TyTN II, MDA Vario III General] jvloyola:
Hello same thing is happening to me here in Mexico, everything was working fine and now if I set the radio to GSM I get voice and data, but if I set the radio to 3G I ONLY get data and no voice.

I've been reflashing for the last three days without any luck.

Please help, somebody help!

Vinny
[Tilt, TyTN II, MDA Vario III General] infernix:
Wel, totally weird but it started working again today. What I did is I kept the phone on GSM only mode for a while and overnight it seems that the problem went away. I'm still puzzled and will try to reproduce it :)

What I did do is change kaisertweak so it doesn't disconnect after X minutes and kept hsdpa running for a few hours just to see if it would break again (it didn't); not sure if that helps
[Tilt, TyTN II, MDA Vario III General] Qman82:
I'm afraid the issues will come back. In the beginning for me it also seamed that sometimes it was solved. So my first guess was a network issue. But than it kept comming back , untill it stayed like that.

Now my TYTN2 is still sent to HTC repair , already a week.

I'm curious if it will be fixed now ( second time I send it )

grtzz
[Tilt, TyTN II, MDA Vario III General] Ronnymes:
Sorry to say but youre problem cant be solved, just got mine back from HTC ( EuroTwice )and they say I have no hardware problems.

Phoned to HTC and they say they know about the problem but cant do annything at this moment...

You can try to switch the simcard.

Edit: new simcard dousn't do the trick, just send a mail to Eurotwice if they want to change the motherboard ( new chip )
[Tilt, TyTN II, MDA Vario III General] benshan:
Been reading this thread after spending many hours trying to diagnose the problem of not being able to make calls while on 3G / HSDPA mode. Like others, the problem just started one day for no reason. I thought it might have needed a softreset - no help, then hard reset - no help. Then softwares ... no help... I've tried everything and the only temporary fix appears to be to force the phone into GSM mode but ofcourse this means you can't get 3G or HSDPA. So I've sent my phone off to the repair centre with a note about the issue. They say the turn around is five days which I'm pretty happy with. Keep my fingers crossed to get it back late next week and see if the problem has been fixed. I'm in London but I bought my phone off the production line from HK when they first came out. Love my TYTN II. Thanks for the posts people. Good luck to all in getting the issues resolved.
[Tilt, TyTN II, MDA Vario III General] californiarailroader:
I had the same problem late last month, and even reloading the stock AT&T ROM didn't fix it. After giving me a new SIM and trying to send some settings to my Tilt, they finally agreed it was a hardware defect, and sent me a new Tilt out (Warranty Exchange), all is well again :)
[Tilt, TyTN II, MDA Vario III General] vacsed:
I have the same problem with my Tytn II which I bought back in October 2007.

I never managed to get 3G working eventhough the 3G icon is displayed on my phone. As soon as I try to make a data connection, the Tytn loses any network signal and needs to reconnect to the network.

This has been the case with any of the first radio ROMs till the latest WM6.1 radio ROMs.

I'm sick of it, as much as I want to like HTC, I only had troubles with them. My first Tytn had the well-known touchsceen decalibration problem, got it exchanged and the new Tytn still had the same problem, although slightly less.

Now my Tytn II never was able to make any 3G connection and offers sub par video as also no 3D hardware acceleration support at all.

I will try to get my Tytn II repaired after 7 months of usage (I waited that long because I always believed that a new radio ROM would fix the problem). If I don't get any satisfactory result from HTC this time, I'm gone for good. No more HTC for me.
[Tilt, TyTN II, MDA Vario III General] vacsed:
I finally got my broken Tytn II changed. The new one, eventhough it includes exactly the same old OS build and radio ROM as my first Tytn II bought six months ago, detects and connects without any problems to any 3G/UMTS/HSDPA network and internet connectivity works flawlessly.

So this 3G/UMTS issue is definitely a hardware issue and no software patch can fix it. Too bad the two devices I bought from HTC till now all had a hardware issue which slipped through QA (calibration issue on my Tytn I and now the 3G defect on my Tytn II).
[Tilt, TyTN II, MDA Vario III General] grungysquash:
This thread is interesting this issue has really annoyed me also, the phone is running Dittys WM6.1 WWE and radio ROM 1.58.16.27.

Live in Ausi running Telstra 3G network - when setting the radio to auto on the 3G network the phone just won't work - or should I say it won't make up it's mind if it should work yet with the HSPA activated and running GSM it will run like a charm will no problems at all. switches between Edge, GSM and HSPA without any issues

This problem was evident when I first had the phone but after trying all the roms I have simply given up - never make a 3G video call and never hook into laptop for internet access.

Still if there is a fix for this it would be great.
[Tilt, TyTN II, MDA Vario III General] vacsed:
There will be NO fix. Several shipments of Tytn IIs have faulty hardware and no software update will be able to fix it.

I waited 6 months in vain for a fix and finally decided to make use out of my warranty and got a new one which works flawlessly.

If you ever desire to have 3G/UMTS connectivity on your Tytn II you need to get it repaired or replaced... there is no other way.
[Tilt, TyTN II, MDA Vario III General] Qman82:
I've posted already 2 or 3 messages here,

now I received my HTC TYTN 2 back from repair ( Eurotwice company in Belgium).

It was the 2nd time I 've sent my tytn2 there, first time they said : No issues found :confused:

Now they swapped my gsm , but with a used tytn2..:mad:

Instead of AZERTY keyboard,I have QWERTY now, there are some scratches on it, no screenprotector anymore,

but 3G works, for the moment !

(other radio version on it )...
[Tilt, TyTN II, MDA Vario III General] grungysquash:
Thanks - will probably so ahead and follow your lead - after all the phone is supposed to run on 3G.
[Tilt, TyTN II, MDA Vario III General] belmont007:
SHAME ON HTC that they have sold so many faulty phones and when it comes to warranty they replace it with and million times used, ****ty Kaiser with many scratches !! SHAME ON HTC !!!! :( :(
[Tilt, TyTN II, MDA Vario III General] BuDDaH:
Other SIM did it for me

Hi all,

I've seen a bit of the described behaviour on my phone (MDA compact III; T-Mobile branded).

Unlocked, and flashed dutty's rom.

After 3 weeks bootup in 3g but then after a few seconds connection lost and fallback to gprs.

tried dozens of roms and radio's but no luck. Got myself a Vodafone prepaid card et viola.... 3G / HSDPA. No problems at all lightning fast internet.

Trying to work out with my normal provider (Telfort) what's the problem.
[Tilt, TyTN II, MDA Vario III General] Qman82:
INDEED !!!! Shame on HTC to work with the ****tiest Company I know : EUROTWICE in Hasselt Belgium !!!:mad:

I've already sent a mail to them. :mad:
[Tilt, TyTN II, MDA Vario III General] Junkisbadbaby:
Not sure about the hardware blame as i've had 3 over the last 10 months and the issue has been a pain in the rear for me on all 3 phones (all different roms, varying ages, latest rom 3.28.61.0 WWE, radio 1.65.16.25.

As an aside, tried turning hsdpa off and 6 hours later no problems making or receiving calls, using IE etc. Data speeds okay, but not hsdpa okay....

Anybody else tried this?

BTW, I'm in the uk, using Orange.
[Tilt, TyTN II, MDA Vario III General] StealthNet:
Really interesting. I have exactly the same behaviour here in Brazil.

Problem is, I thought that my Kaiser would´t work with my current network (Oi) because it doesn´t have 3G (yet - it should be released in july).

When I turn the phone on, it usually connects as 3G, but the connection falls down to Edge.

Of course I tested it with another network (known to be working with 3G) and the phone flawlessy worked as 3G, so I think I may assume that it it not faulty...
[Tilt, TyTN II, MDA Vario III General] schizo:
Just My 2 Cents

Maybe there are hardware faults, I don't know, for this I cannot give comments. At least from what I and a couple of friends had, it worked well with the 3G networks here. I had test mine with 2 different operators, and both give me 3.5G HSDPA throughput.

The problems I found sometimes due to networks design. Usually the 3G operators (UMTS) start as GSM operator. They had outstanding 2G coverage and capacity since they are working on dual band range (GSM900mhz and GSM/DCS1800mhz). Yet the 3G UMTS part (2100Mhz) is not yet fully deployed in all of their BTS, mostly only on selected cells and hotspots or in urban area.

It happened that when the 3G signal is on lowest threshold level for the phone to switch band to GSM, most of the time the condition makes the handset in ping-pong mode, band-switching back and forth, render it unusable. Nevertheless, I saw this behaviour also happened on my Nokia N70. So I guess this is normal with 3G networks.

I suggest to thoroughly diagonose your problems, first of all you have to make sure you are standing in a good 3G coverage spot. Not in the threshold zone. That way you can 100% sure where is the problem, the networks, or your TyTn.

Hope it helps :)
[Tilt, TyTN II, MDA Vario III General] mblendinger:
hello, any news about this problem ? somebody found a "fix" or the only alternative is send the device to the support ?
[Tilt, TyTN II, MDA Vario III General] yana209:
I have the same problem for over a week now. It started all of a sudden, and it's only one month that I bought it. I called HTC customer support and initially the lady asked me to ship it over to them but then she asked if I had upgraded to ROM 6.1? And they think that this upgrade can help me. Well let's see. I'm going to do it now. Will post the results.

Yasir
[Tilt, TyTN II, MDA Vario III General] mblendinger:
I upgraded to 6.1 standard, and also I test various cooked roms, and then I try like 10 different RADIO roms, (now I have the latest one), but the problem is unresolved.
[Tilt, TyTN II, MDA Vario III General] yana209:
The upgrade to 6.1 didn't help at all. The problem remained all the same.

In phone settings, I've selected UMTS for network type than auto and ever since my problem is not reappearing. All going good since morning.

Though present setting is like forced 3G so I have to have coverage of 3G to have my phone working, but at least it's working now. So I presume that there's no issue with the hardware. It may be some kind of bug which creates a problem when auto mode is selected and it keeps on switching between 2G and 3G whenever there are signal strength issue or whatever.

Yasir
[Tilt, TyTN II, MDA Vario III General] noordpool:
I installed many radio's many roms but it just doesn't help to fix the problem. I travel a lot in many countries in Europe, North America and Asia, and connect trough many network providers. Sometimes, and I really don't know why, I can make a connection via 3G. This lasts for a couple of hours and then suddenly its gone again. This convinces me it is not a hardware problem. A silicon chip doesn't repair itself! I can only hope that one of the smart guy's here is able to find a solution. I would be very, very grateful.

Andrew
[Tilt, TyTN II, MDA Vario III General] alt236:
A silicon chip can't repair itself, but an FSM can get stuck in an unrecoverable state if something unaccounted for happens. And if that FSM keeps track of its data in flash memory, then things can get quite problematic for a fix.
[Tilt, TyTN II, MDA Vario III General] mcongosto:
defect

If this is a defect on some devices, shouldn't HTC replace them for free even if they are out of warranty?

I will write to them one this matter.
[Tilt, TyTN II, MDA Vario III General] olmaster:
Please do this ASAP, I have the same problem on HTC TytnII
[Tilt, TyTN II, MDA Vario III General] Juang3d:
Can someone try this:

http://xdaforums.com/showthread.php?t=393337

I mena, this procedure to unbrick the kaiser involves erasing all inside the kaiser, if it's some kind of low level software or spl involved hang, then this procedure can unlock this.

Right now i cannot do this because i need my phonebook and my email in the kaiser for my day to day work, but if someone can try please, and tell us if that worked.

Thanks to all.
[Tilt, TyTN II, MDA Vario III General] drunkbastard:
I've been dealing with the same problem, I would be more than happy to try it except for the same reason - I can't risk losing my Kaiser, it's the only phone I have now. If no one makes the attempt by Nov. 4 (when - theoretically - the Fuze comes out), I will try it. Would love to see if it actually fixes the problem, seems there are quite a few people with the same issue.
[Tilt, TyTN II, MDA Vario III General] Juang3d:
Great, thanks Drunkbastard, i hope this can fix the problem because in three months i want to sell the kaiser and if the 3G is not working then i must drop the price down :s :)
[Tilt, TyTN II, MDA Vario III General] olmaster:
Hi

Perhaps someone find a solution ??
[Tilt, TyTN II, MDA Vario III General] drunkbastard:
First I get the Fuze, then I find a solution or turn my phone into a very stylish paperweight in the process... If the latest and greatest rumors are true, I will be able to start tearing into my Tilt on the 11th.
[Tilt, TyTN II, MDA Vario III General] MeNaCe73:
Same here, had lots of trouble receiving calls, hopefully someone finds out if the problem can be fixed, i loved my tytn but i need to be available for customers.
[Tilt, TyTN II, MDA Vario III General] StealthNet:
I did the frankenkaiser because I had a bricked phone (booting into the 3 color bootloader screen everytime).

It did solve the first problem, but didn´t solve the 3G one unfortunately.
[Tilt, TyTN II, MDA Vario III General] drunkbastard:
Well, then I'm ou of options... must be a hardware issue... thanks, saved me doing it myself and getting frustrated.
[Tilt, TyTN II, MDA Vario III General] pedrinholcs:
Similar/Same Problem

Hi everyone,

Last week I went to Brussels, Neederlands, Germany and Luxembourg and used my TYTN II (Vodafone V1615 bought in uk, with portuguese SIM and manufactory settings) with TOMTOM gps, google maps 3G a H data connection, wifi, car charged the phone with HTC charger and so on...

One day, when turning off TOMTOM and back on I've lost the maps I was currently using (strange, is it any memory fault?!) But then it was all working normaly...

On the airport in Brussels I did a soft reset because I wasn't connecting to the wifi, I got the tricolor SPL screen over and over... After leaving the phone off for a period I was abble to turn it on and it was apparently ok. Used wifi but didn't pay attention to G,3G or H network.

After the plane trip, back in Portugal, I realised that it wasn't signing on to my network (optimus). It got G, then 3G and/or H and after a few seconds it would go out of network...

The rest you know: soft reset + hard reset + rom changed + radio chaged, etc -> No results.

My differences:

- it erased TOMTOM maps;

- got SPL tricolor screen on soft reset

- 3G or H(3G+ since ROM 6.1) icon appears after G and lasts for a few seconds until loses full signal.

I've got no warrenty since I bought it on ebay but I've already contacted HTC...

Anyone without warrenty knows how much will it cost (I don't know if they'll change the board, the 3G antenna...)?
[Tilt, TyTN II, MDA Vario III General] mister_b:
same problem :-(

god damn htc with their false advertisement :-( "video drivers" +"3G"
[Tilt, TyTN II, MDA Vario III General] drtolson:
Hi guys... I was one the first to post in this thread, and I guess it's been a while since the beginnings of it.

Just to re-iterate, though, if your Kaiser will work in G or E, but not 3G mode, it's most likely a hardware failure. There were a number of units which came out early on in the release of the Kaiser (especially some of the early TILT models) with 'fried' 3G radios.

I had a TILT model with a dead 3G radio. After reading this thread, I contacted HTC America, with a reference to this thread, who put me through to their AT&T branch, who, after some polite discussion with a tech person, provided me with a Return Merchandise Authorization (RMA). I sent the unit back to Houston, TX (I think it was) and received a repaired unit (new motherboard I think) in about 2 weeks. Only charge was for shipping and customs brokerage across the US/Canada border.

If any of you have a Kaiser which doesn't do 3G, I'd strongly urge you to contact HTC and ask to have it repaired. With some polite conversation, you might even get the repair for free!
[Tilt, TyTN II, MDA Vario III General] vzzoli:
-

I tried the same process in europe with my french TytnII. They couldn't help me for free. The solution is change the motherboard. It costs ~360 euros (~$450).