[P3600 Accessories] horatiog:
Thought you might like to see my email exchange with parrot Support UK:

From: Harry Haines [<deleted>]

Sent: 25 November 2007 12:01

To: Stuart Jackson

Subject: CK3100 & TMobile Vario III: Wierd Tones & Symbols During Dialling & Silence During Calls

Hi,

I hope you can help. I have a CK3100 which worked really well with my HP iPAQ hw6915 running WM5. However, I have upgraded to a TMobile Vario III running WM6. (This is TMobile's version of the the Kaiser/TyTN II/P4550) Rom Version is 1.56.110.4 (date 09/01/07), Radio Version 1.27.12.11, Protocol Version 22.45.88.07H. The CK3100 paired with the Vario III with little or no problems and my Address Book was copied across. However, this is where the problems start. When I try and dial somebody most of the time (but not always), instead of the sound of the other phone ringing, I hear a wierd double tone bleep on the car speakers. Also sometimes a wierd, unpublished symbol appears on the CK3100 display - a musical note with a line through it. When the other person answers the phone at their end, the car speakers go silent and I cannot hear them nor can they hear me.

Also, sometimes when people phone me and I answer via the CK3100, then neither of us can hear each other. I have just flashed my CK3100 to the latest ROM (4.16d) and still the problem is there.

Please can you advise? Many thanks for any help.

Regards,

Harry.

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Subject: RE: CK3100 & TMobile Vario III: Wierd Tones & Symbols During Dialling & Silence During Calls

Date: Wed, 28 Nov 2007 11:00:13 +0000

From: <deleted>

To: <deleted>

Hello Harry,

The T mobile Vario III (HTC TyTn II) is still undergoing compatibility tests with our products, thus is not listed as being compatible at present. We are currently also working closely with HTC to improve compatibility and functionality with new PDA devices running Windows Mobile 6.

I would recommend dialing out/answering calls from the Parrot as opposed to using your handset as from experience this works best.

It may also be worth updating the software on your device to see if this helps.

Thank you for your detailed information as this can be forwarded to our compatibility team for analyses.

Kind Regards

Stuart Jackson

Technical and User Support Manager

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RE: CK3100 & TMobile Vario III: Wierd Tones & Symbols During Dialling & Silence During Calls‏

From: Stuart Jackson (<deleted>)

Sent: 30 November 2007 09:17:08

To: Harry Haines (<deleted>)

Hello Harry,

Please see below my comments

From: Harry Haines [<deleted>]

Sent: 28 November 2007 13:06

To: Stuart Jackson

Subject: RE: CK3100 & TMobile Vario III: Wierd Tones & Symbols During Dialling & Silence During Calls

Hi Stuart,

Thanks for getting back to me.

However, I am trying to use the Parrot to dial out and answer calls and this is exactly when the problem occurs! Surely the whole point of the Parrot (and definately the reason why I bought it) is that you keep the phone in your pocket/briefcase or whatever and only use the Parrot????? Could you clarify what you mean here?

Some people have only been experiencing problems because they have been dialing out from the phone and not from the kit. When dialing from the Parrot the call has gone through.

As far as I am aware, there are no software updates for the Vario 3 at this time? Do you know different?

At present we are testing the TyTn 2 on different software versions from HTC. You would need to contact T mobile to see if there is an update available. We have tested ROM: 1.56.405.5 on the HTC TyTn 2 and listed compatibility with the MK6100 and MK6000 kits.

Do you know if this is a problem specifically with the Vario 3 / TyTN 2 or are you having problems with ALL WM6 PDAs. The reason I ask is that handsfree functionality is so important to me, I may be prepared to abandon my Vario 3 and buy another PDA phone. Or replace the Parrot with another handsfree kit. However, I need a WM6 PDA for my work, so this requirement I cannot change.

We are currently testing the HTC Tytn 2 first before the T mobile variant to ensure the ‘naked’ device functions with our kits first before the T mobile software is added. I have forwarded your device details to our compatibility team so they can test. The more feedback I give, hopefully the sooner improvements can be made. I feel MW6 is causing a few issues. I use a WM6 device and on a whole it works well, however, sometimes strange things will happen even though nothing has been changed on the kit or phone.

Here is the link to our compatibility http://www.parrot.com/uk/support/on...compatibilite/?idproduct=2&idbrand=41&etape=2

Is there any timescale (even approximate) for the completion of the Vario 3 compatibility trials and/or the improvements to the HTC/WM6/Parrot compatibility?

At present I do not have a time scale for a solution to this, as the recommended car kit manufacturer for HTC we are working extremely hard to improve compatibility/functionality.

Many thanks for your continued help in this matter.

Regards,

Harry Haines.

Kind Regards

Stuart Jackson

Technical and User Support Manager

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