yashsingh1/xdaforums huggingface dataset:
[Philips, Sony, TCL Android TV] ovso:
You need to first enter into the service menu by pressing {0} {6} {2} {5} {9} {6} {INFO+} on the remote control (This action will void guarantee of your TV) and than exit from service menu (Do not change any setting).

After that you will be able to access filesystem on your Android TV via ADB (until next reboot)...
[Philips, Sony, TCL Android TV] igius12:
{0} {6} {2} {5} {9} {6} {INFO+} on the remote control i did it but still no luck with adb

here is the screenshot
[Philips, Sony, TCL Android TV] ovso:
Did the service menu showed up after pressing in the combination? You need to press {0} {6} {2} {5} {9} {6} {INFO+} in TV or SAT mode. It does not work if you are under ANDROID mode...
[Philips, Sony, TCL Android TV] igius12:
yes it showed up, i exit than , did nothing as you meantioned before,

tried adb (tv is connected with wifi) but still nothing as in screenshot

maybe wrong drivers adb ???
[Philips, Sony, TCL Android TV] ovso:
That was the only trick I knew and it seems that firmware in your TV have this bug already patched.

Next thing I would try to accomplish is to downgrade firmware to the lowest possible version and try to connect via ADB than...

Try also connection via Ethernet cable.
[Philips, Sony, TCL Android TV] igius12:
it is not possible to downgrade the firmware
[Philips, Sony, TCL Android TV] Timoxy:
thanks for you reply but... The wipedatatool don't resolve my problem. I've bootloop again and again .....
[Philips, Sony, TCL Android TV] ovso:
I agree only partially.

It is not possible to downgrade firmware only via Android menu

However you can downgrade it via Android system recovery <3e> which you may enter via ADB or by pushing and holding button "down" at the back side keypad while plugging in the power cable to the mains.
[Philips, Sony, TCL Android TV] ovso:
Try to apply all zip files from the post number #75
[Philips, Sony, TCL Android TV] igius12:
I tried it but it doesnt enter in recovery mode
[Philips, Sony, TCL Android TV] ovso:
Did you try it also with the "up" button?
[Philips, Sony, TCL Android TV] igius12:
My friend i tried with all button options
[Philips, Sony, TCL Android TV] ovso:
Than I am out of ideas that can help you :(
[Philips, Sony, TCL Android TV] Timoxy:
I just tested your files. But i've exactly the same text on each file. For me the files doesn't make nothing. It's possible... I have forgotten anything ?

https://image.noelshack.com/fichiers/2017/16/1492896800-20170422-232256.jpg

https://image.noelshack.com/fichiers/2017/16/1492896788-20170422-231507.jpg
[Philips, Sony, TCL Android TV] ovso:
You did it correctly, but it seems there is some kind of mismatch when wipe data tool tries to mount and access necessary part of the file system. My guess is that this wipe data tool is extracted from different (higher or lower) firmware (perhaps Android) version.

Do you know exact firmware version that you have?

Than we could ask someone from here to upload correspondent version of wipe data tool.
[Philips, Sony, TCL Android TV] Timoxy:
I've found the firmware here :

http://www.philips.fr/c-p/43PUS6401_12/6000-series-televiseur-ultra-plat-4k-avec-android-tvtm-avec-ambilight-2-cotes-et-pixel-plus-ultra-hd/aide

For me the firmware is : but i think, this is not the firmware....

QM163E_U_0.10.15.1 – Date: 2017/04/21

I don't know how to find the firmware... I can't enter in the Settings :/
[Philips, Sony, TCL Android TV] igius12:
i am going forword with that but still need help

i installed different type of adb drivers through adb-setup-1.4.3 aplication on my pc

now i can enter shell, but when i gige the command adb reboot recovery it still displays device offline

here is the screenshot....... any idea?
[Philips, Sony, TCL Android TV] igius12:
i did it to reboot into recovery.

now it is supossed that the tv is ok? it will not have no more restarts randomly?
[Philips, Sony, TCL Android TV] ovso:
Try to install ADB plugin within Total Commander and use "recovery" button in power menu.
[Philips, Sony, TCL Android TV] ovso:
You have performed wipe cache, so if there was an app that caused boot loops, this should be fixed.

My recommendation from experience: To improve stability try to uninstall all updates of Google Play store app, Google Services app and Launcher app. I personally turn off automatic updates of all apps and than update only those I use most...
[Philips, Sony, TCL Android TV] igius12:
ok, thanks, so now, should i use recovery or not?

if yes ADB plugin within Total Commander in windows or in tv ?
[Philips, Sony, TCL Android TV] ovso:
If the bootloops will continue, than you need android recovery access to launch "wipedatatool". It does not matter what way you enter to android recovery.
[Philips, Sony, TCL Android TV] igius12:
the tv still does one restart after i switch it on

where can i find wipedatatool for my tv please and how is the best way to enter recovery.

did i clear all updates and clean apps with wipe cache?
[Philips, Sony, TCL Android TV] ovso:
You can find wipedatatool in your TV's filesystem in this location: \etc\virgin\wipedatatool.zip

No, you need to perform removal of updates manually in under "Settings (Gear button on remote) - All settings - General settings - Android settings - Device - Apps - System Apps"
[Philips, Sony, TCL Android TV] igius12:
will this work? wipedatatool_QM15.2ELA

i found it in first post and the tv is listed there
[Philips, Sony, TCL Android TV] ovso:
What model of the TV do you own?
[Philips, Sony, TCL Android TV] igius12:
40pft5500/12
[Philips, Sony, TCL Android TV] ovso:
Than yes, wipedatatool_QM15.2ELA.zip is for you. Do not forget to unzip file "WipeDataTool.upg" from the ZIP file before copying to USB.
[Philips, Sony, TCL Android TV] igius12:
ok and then do as i did with wipe data and put usb with the file ok?
[Philips, Sony, TCL Android TV] ovso:
That is correct, enter Android recovery, press "apply update from external storage", select wipedatatool.upg from USB.
[Philips, Sony, TCL Android TV] igius12:
i did it but no settings recovered, still same settings and channels.

here is the screenshot
[Philips, Sony, TCL Android TV] ovso:
Wipedatatool should not touch settings or database of channels. It should help you to prevent bootloops by removing certain data of system apps and user apps.
[Philips, Sony, TCL Android TV] igius12:
So regarding my screenshot, did i do it succesfully

---------- Post added at 10:33 PM ---------- Previous post was at 10:23 PM ----------

hello, did you see my screenshot? did i do it with success?

i have still the one time restart in my tv...
[Philips, Sony, TCL Android TV] ovso:
Yes, you did it correctly. However if you are still seeing bootloops, there must be something more serious going on. I would try to downgrade or upgrade firmware via Android recovery using firmware UPG file.
[Philips, Sony, TCL Android TV] igius12:
Ok i must download an older firmware cause now i have the newest one. Will try tomorrow and see.

Thanks
[Philips, Sony, TCL Android TV] igius12:
hello, i could only find the lastest firmware for my device, the one that i already have installed. should i perform the installation again via recovery mode?
[Philips, Sony, TCL Android TV] ovso:
Official Philips website offers for download only the latest version of the firmware. You would have to ask someone on this forum to upload firmware they previously downloaded to their computers.

Re-installation of the same firmware may also help, but if the bootloop comes from the app you have installed, it will not help.

I would also try to reset TV instead: "Settings - All settings - General settings - Reinstall TV"
[Philips, Sony, TCL Android TV] igius12:
the tv had the problem since it came from italy with old firmware. i updated it every time new firmware official released but the problem persisted. i saw in menu after pressing {0} {6} {2} {5} {9} {6} {INFO+} that it had 2200 hours in shop mode working. maybe hardware problem?
[Philips, Sony, TCL Android TV] igius12:
i installed one previeus version in english version.

still have the first time restart.

i dont know what to do now, i think maybe its a hardware issue.

if anybody can help with this , please step ahead, opinions are much appriciated. thanks ovso for the great help
[Philips, Sony, TCL Android TV] igius12:
Philps support told me to deactivate hbbtv. Till now ok, no restarts. I disconected all cables, let only aerial.
[Philips, Sony, TCL Android TV] igius12:
Does anyone know if philips 40pft5500 can be rooted and after install oscam client? Thanks
[Philips, Sony, TCL Android TV] ovso:
You can achieve only temporary and partial root on your TV.

With this partial root you can install oscam client, but this client will not successfully talk to your SAT receiver (overridden by Philips system app)
[Philips, Sony, TCL Android TV] igius12:
Inneed only terrestrial
[Philips, Sony, TCL Android TV] igius12:
And with terrestrial,does oscam work ok?
[Philips, Sony, TCL Android TV] ovso:
Nope, same issue with DVB-T as with DVB-S, built in TP Vision (Philips) system apps seems to be controlling everything and some programmer would have to reverse engineer them to make custom oscam apk, just for Philips Android TV
[Philips, Sony, TCL Android TV] igius12:
So no way for me to install a functional oscam or cccam?
[Philips, Sony, TCL Android TV] igius12:
Now that hbbtv deactivated , restarts occure only when other source is selected ( in tv source no more restarts).

When in hdmi, scart or y pb pr , it continues to have a one time restart.

I dont know what to do know cause i use hdmi very often.

Any idea ?
[Philips, Sony, TCL Android TV] GRazny:
Hello

I have 43PUS6501/12 with 16.3 in back ;)

and restarts didn't resolve :(

I tried to put new firmware but i have "E:failed to mount /sdcard (no such file or directory) - the same bug i have in 16.3

"To prevent spam on the XDA forums, ALL new users prevented from posting outside links in their messages. After approximately 10 posts, you will be able to post outside links. Thank you for understanding!" :(
[Philips, Sony, TCL Android TV] igius12:
now with new update directly through wifi, no more restarts
[Philips, Sony, TCL Android TV] Micknail:
I have the same issue as Timoxy,

using the wipedatatool, the first print line says failed to mount....

Have installed via usb firmware qm163e 0.1.15.1
[Philips, Sony, TCL Android TV] LaZi3b0y:
55pus7101/12

TV Model: 55pus7101/12

So if my TV is stuck at the Philips logo, would this potentially help? Also which wipedatatool version should I use? QM16.3ELA.zip?

The TV responds to the remote and audio works but only thing showing on screen is the Philips logo.

I've unplugged the TV completely for now, and will wait a few hours before plugging it back in. But meanwhile does anybody know anything else about this kind of issue?

The only controls I can find on the TV is a button on the back that feels like a joypad(?).
[Philips, Sony, TCL Android TV] realmag:
Hi, I experience problem with bootloop too. I am able to go to recovery but wipe cache and installation of latest software didn't help. I tried to download wipedatatool QM16.3ELA.zip but .zip file don't contain .upg file... Any other linked .zip file does... Can someone help me?
[Philips, Sony, TCL Android TV] ovso:
Rename that ZIP file to UPG file (do not unzip) and it should work
[Philips, Sony, TCL Android TV] alukard78:
Hello, I have a telly 49pus7100 for a year already bugging sestimotically wipe did not help, I wanted to know what else can I do
[Philips, Sony, TCL Android TV] ovso:
Quick tips:

* Try newer firmware if it is better than previous, sometimes it is :) After upgrading perform TV re-installation from scratch.

* Experiment and Learn how to boot your Android TV to the "Safe Mode" . Try

this

guide.

* Install all APK's you need from the USB and try to avoid using Google Play store app. Google apps including Launcher gets automatic upgrades after inserting google account details. After that TV may get unstable. Remember you can always uninstall the automatic upgrades of the user apps, but not all system apps.
[Philips, Sony, TCL Android TV] jarenfeldt:
55pus8809/12

Hello

Anyone could help me

My 55PUS8809/12 tv is stuck at PHILIPS Logo, I have tryend to enter recovery menu but not working :(

I have tryed with USB Cable, but computer does not see anything :(
[Philips, Sony, TCL Android TV] Cybertek22:
Solution for the 55pus6452/12 for now!

I recently updated to QM163E.0.10.77.2 (I had it always connected to the internet through WiFi)

Than it started to display error messages, my advice to myself was, that I would reset it or re-install the Android TV software.

After reinstalling it, I started to get trouble with it, REBOOTLOOPS & freezing WiFi (Connection menu).

The only solution in my case was to do this: Android TV Safe Mode

Oh yeah, don't forget with the above given option to unplug all your devices en cablechords.

It didn't work the first time (option 01), but the second time after a HARD RESET it worked with (option 02).

My advice is stay away from WiFi (WPS, WPS PIN & 2,4ghz + 5ghz bands), just connect through a cable. It started to give me error messages like in

(Android TV Menu cannot be openend and stuff like that). After this you are

doomed!

:) Your Philips TV I mean.

Additional I also activated Developer mode through the Android/DEVICE/About (7 Times OK (remote button)on the BUILD option).
[Philips, Sony, TCL Android TV] imadlatch:
I have a problem with my PHILIPS 50PUK6400 / 12 lost Audio after last firmware Version: 000.005.255.246 update

Anyone please can help me?

I tried reinstall the TV the voice comes back but when I switch off and switch On the voice gone again.

any help will be appreciated

Regards
[Philips, Sony, TCL Android TV] LordK:
Hi All,

I'm a bit in trouble.

Some days ago one of the LED Strips of our Ambilight TV stopped working (Model is 55PUS9109/12).

I though maybe a Factory Reset could help as it worked again after unplugging the Powercord for several minutes (at least it did for several minutes but now its broken again).

But instead of using the Reinstall TV feature from within the Menu I used the "Wipe Cache" and "Wipe user data" from the Android Recovery Mode and did a reboot.

But now everything is totally messed up. When I try to open the Apps Menu I see it for a short moment and then it seems to crash. Same with the Source Selection.

It just shows the default Android Loading animation spinning and then just disappears and shows the loading animation again.

After several times it shows the source selection but crashes again. And i'm also wondering why the names of the Sources where still the same, I thought they will be reseted as well.

I already tried to use the Wipe Tool and "reinstall" the latest Firmware via Recovery mode but nothing changed the behavior. It seems like some of the System Apps are crashing.

Even when i now try to select the "Reinstall TV" Menu item, the Menu just disappears and nothing happens.

Any ideas how the get TV back to his normal behavior without sending the TV to a Service Partner?

(and worst of all, it the TV of my Girlfriend...)
[Philips, Sony, TCL Android TV] maduuto:
Hello. Can someone help me? My last update on 55PUS8700 failed and now i dont get a screen or a boot images. Only the background light is active. I can connect to the TV via adb connect, but reboot recovery doesnt work because unauthorized. I cant enter the service mode because the screen is blank. There is no joystick available, only the push button to reboot I pressed down but nothing happended, only the backlight turned off and on. How can i enter recovery?
[Philips, Sony, TCL Android TV] ron.jeremy:
55PUS8809 - managed to enter recovery once, now I can't

Hi guys,

so it happened today that my Philips 55PUS8809 suddenly remained in state with no red LED, no backlight, no Ambilight, nothing. After power (re)connection, only small PHILIPS logo under screen switches on for few seconds and then everything is going dark, nothing appears on the LCD, no sign of backlight.

So I tried to enter recovery with joystick down and connecting the plug and it worked - LCD switched ON with PHILIPS sign, and then recovery appeared. I've selected "wipe cache" and chose reboot (I was able to navigate in menu using remote).

TV restarted, but it was the same as on the beginning. So I've tried to enter recovery again to try Wipe Data Tool, but I had no luck entering recovery. Holding joystick down while connecting power shows PHILIPS sign on LCD for few seconds, but then it goes off and that's all it does. I've tried like 50+ times, also another joystick directions, pushing joystick center, even pushing joystick center *and* move it down at once, if it is mechanically possible, but no luck. Switching TV on without any button behaves the same as on the very beginning.

ADB is not enabled on the TV, as I already gave up on it's c****y internal system and was using it only as 4k a display for NVIDIA Shield TV (and I don't watch "normal" TV at all) - so I guess there's no way how to enable it in this condition, right?

I will let it sit overnight disconnected and try again, but I am not sure if it might help.

I'll be thankful for any tip what else to try. TV is already out of warranty...
[Philips, Sony, TCL Android TV] factimagination:
I have a pus-7150 androis tv and my tv does not turn on what should I do? power card is conected and when i press power buttom on remote control and push buttom on tv does not action
[Philips, Sony, TCL Android TV] ron.jeremy:
Have you tried to disconnect TV from power, hold joystick down and connect TV back to power, as mentioned in the opening post? Then recovery menu should appear. Beforehand prepare flash drive with Wipe Data Tool recovery to be able to immediately perform wipe - as you may see above in my post, I was not able to enter recovery for the second time, so please don't waste your chance if you manage to enter it. I keep my fingers crossed for you!
[Philips, Sony, TCL Android TV] factimagination:
thank you for reply

my tv does not have joystik on it device can I do this with remote control?the red led under the tv is turn off and how can I download wipe?
[Philips, Sony, TCL Android TV] Woelimaster:
Trouble with the datawipetool

I'm trying to get the package wipedatatool_QM16.3ELA so I can fix a reboot problem with my android TV. I can download the package but when I extract it there is no upg script generated only a file named wipedatpv.sh.zip. Further extraction leads to an error. Can someone provide me a working package?

Thanks
[Philips, Sony, TCL Android TV] RbL_D:
43PUS6501 files

Does anyone have wpiedatatool for 43pus6501 or knows what chassis is based on? In recovery is QM16XE_U
[Philips, Sony, TCL Android TV] superfabek:
Hello guys,

I've tried wipedatatool from first post (thanks [MENTION=6995621]ovso[/MENTION]) but not works, tv is in the bootloop, shows Philips logo, after that android is trying to boot (for a few seconds) and finally restarts.

I'm looking for original /etc/virgin wipedatatool to 55PUS6401/12 (chassis QM16.3ELA). Please share files :)
[Philips, Sony, TCL Android TV] int0x13:
Hi there,

I have a TV Model 48PUS7600 with chassis QV15.1E LA which was sometimes in bootloop (sometimes it could boot and run and sometimes restart watching TV) and i applied the procedure in page 1, now the Android logo is not there anymore, and i have some lights of all colors that are moving, instead of the Android Logo. But still in bootloop. I cannot go after this. I've downloaded the lastest firmware for my TV, but now i'm not sure how i should apply it? Should i use the Android recovery menu to apply the firmware *.upg file (called autorun_QV151E_000.005.038.219.upg) ? Thank you for helping.
[Philips, Sony, TCL Android TV] pn21:
Hi,

I have a Philips 55PFS8109/12 android TV with the latest firmware version : 000.010.170.000

My question is about android. As I know, 55PFS8109 has 4.2.2 (Jelly Bean). Can I upgrade to Android 5.1 (Lollipop) or Android 6.0 (Marshmallow)?
[Philips, Sony, TCL Android TV] brice83:
Hello to all,

I've a Philips pus7600 and since fews days it is unusable, reboot at least 3 times per hours, hangs ..... I've tried to flash wipedatatool from recovery and get file signature error. I've also tried to reflash from recovery the last image for that model, image downloaded from Philips website, and I get the same error.

Any idea on how I can remove these signature error? . Reinstall the tv from settings didn't help.

Thanks.

Envoyé de mon FRD-L09 en utilisant Tapatalk
[Philips, Sony, TCL Android TV] Obinsama:
Hello, first i want to thank you for this fix so i have a the model 40PUX6400 and the wipedatatool QM15.2ELA.zip dont work properly and my tv still have a bootloop can anyone help me?
[Philips, Sony, TCL Android TV] AJVaartjes:
I'm having trouble with a 48PFS8109/12 which will not boot past the Android system recovery <3e> menu. Have tried the wipedata tool from here, but it doesn't display as wiping data, but as installing an update. Installing newest update also doesn't help, every boot it returns to the recovery screen... Perhaps one of the other wipe tools might help, but does anyone have them for QV14.1ELA? I have tried connecting to the TV via adb, but as it never leaves recovery, it doesn't seem to work at all...
[Philips, Sony, TCL Android TV] webwude:
I have a POS9002 OLED. After a reboot I ended up in an endless boot animation.

I tried to get into recovery but with joy pad down and power I still always enter the animation.

Is there any way to get into recovery in order to be able to reset it.

It is a TPM171E device with latest Android 7 installed...

Gesendet von meinem VTR-L29 mit Tapatalk
[Philips, Sony, TCL Android TV] fullAndro:
Hello!

I've a 55pus7150/R2 with last firmware version, my issue is the selfboot during the night 3am/6am every day. Does the wipetool can fix it? which is the version upg file for my TV?

Thanks!
[Philips, Sony, TCL Android TV] jkruja93:
wipedatatool QV14.1E LA zip is missing

wipedatatool QV14.1ELA is missing. When I click on this version, it redirects me again in this topic.

Please can anyone send me this version?
[Philips, Sony, TCL Android TV] Fabrob:
Bootloop 49PUS6401/12 of 2016

Hi Guys,

I just got a 49PUS6401/12 and stock in a boot loop and have this on screen.

Android Recovery

PHILIPS/QM16XE_U/QM16XE_U

7 . 1 . 2/NZH54D/016560

user/test-keys

Any button cycles highlight.

Long-press activates

Reboot system now

Apply updates from SD card

Wipe cache partition

E: failed to mount /sdcard (No such file or directory)

can someone help please?
[Philips, Sony, TCL Android TV] an0therus3r:
After a reinstall requested by support the package TV Storage constantly FC's, can this method fix this also?

The TV is a 49PUS6412/12 and re-install or factory reset from menu doesn;t seem to clean all data and thus not resolving this corrupt package.
[Philips, Sony, TCL Android TV] GoodGuySwe:
55PFS8109/12 turning ON/Off every 5 second

My Philips TV keeps turning ON/OFF every 5 seconds and it won't respond to the joystick ( power button) and remote controller. So I will not be able to use this fix as I have tried to update its software and or do hard-reset or power reset but no luck. The problem is, no matter what you do, it won't listen, and keeps turning ON/off.

The only way to turn it off is to remove the power-cord but as soon I connect it keeps turning on/off.

The TV model is 55PFS8109/12

I suspect that something could be with the motherboard? Anyone had an issue like this? what could be wrong?
[Philips, Sony, TCL Android TV] gsmro2012:
Philips 32PFS5501 Android TV

i have downgraded the firmware on this model, everything went ok, applyed update from recovery, wiped cache data and after that it can't boot normal because i'm getting a lot of processes stopped working.

using a bt keyboard and don't rember how, i maneged to get back into recovery and apply latest update, but no luck, the problem isn't gone

does anyone has any idea how to factory data reset this tv?
[Philips, Sony, TCL Android TV] Hakihiro:
Got the same problem, did you find any solution ?
[Philips, Sony, TCL Android TV] pikalos:
thanks

it was a big problem for me.thanks,i don't have a problem now.