[Honor 5X ROMs, Kernels, Recoveries, & Other Develo] thilina01:
I have seen many discussion regarding LTE problems, I am also having the problem. I have experience with dual sim and CM for long time. So from the first time with this phone I did all possible changes in settings to make it and failed.

At last I ended up contacting my ISP.

I paste the chat transcript here thinking it may help anyone.

In response to question: 4g

Thilina Ranathunga:7:22:08 PM

4g

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[AV-Chat]: connection restored

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Sankalpa:7:23:08 PM

Ayubowan! This is Sankalpa, how may I assist you today?

Thilina Ranathunga:7:23:15 PM

Hi

Sankalpa:7:23:18 PM

Hello.

How may I assist you?

Thilina Ranathunga:7:23:36 PM

I am using huawei gr5 aka x5

Obtained nano sim

Can you activate 4g on my connection?

Sankalpa:7:24:41 PM

Are you referring to the connection 0776667121?

Thilina Ranathunga:7:24:43 PM

0776667121

[AV-Chat]: HeartBeat Lost, trying to re-connect

[AV-Chat]: connection restored

Thilina Ranathunga:7:25:26 PM

Yes

Sankalpa:7:25:31 PM

Would it be possible for you to be online whilst I check on this matter for you?

Thilina Ranathunga:7:25:46 PM

Okay

Sankalpa:7:25:47 PM

Thank you.

[AV-Chat]: HeartBeat Lost, trying to re-connect

[AV-Chat]: connection restored

[AV-Chat]: HeartBeat Lost, trying to re-connect

[AV-Chat]: connection restored

[AV-Chat]: HeartBeat Lost, trying to re-connect

Sankalpa:7:28:05 PM

Thank you for being online.

[AV-Chat]: connection restored

Thilina Ranathunga:7:28:12 PM

Welcome

Sankalpa:7:28:26 PM

Please note that as at now you do not have a 4G supported SIM card.

Could I please know from where you did the SIM change?

Thilina Ranathunga:7:29:05 PM

Your jaela branch

Sankalpa:7:29:12 PM

Okay.

[AV-Chat]: HeartBeat Lost, trying to re-connect

[AV-Chat]: connection restored

Sankalpa:7:29:25 PM

We do apologize for the inconvenience occurred.

However, as at now 4G facility cannot be activated on the SIM card you are having.

Thilina Ranathunga:7:30:33 PM

Okay, it means I should go there again and change again?

Sankalpa:7:30:42 PM

I could escalate the matter via a complaint to provide you a solution for the above matter.

[AV-Chat]: HeartBeat Lost, trying to re-connect

Sankalpa:7:31:06 PM

Or else you would need to visit the outlet again and request for a 4G enabled SIM.

Kindly note that you would be charged Rs. 150/- for the SIM change.

[AV-Chat]: connection restored

Thilina Ranathunga:7:31:51 PM

Okay

I will visit there tomorrow

Sankalpa:7:32:37 PM

Alright.

Sorry about that.

Are you aware about the outlet opening hours?

Thilina Ranathunga:7:33:00 PM

It's okay thanks for the information

Sankalpa:7:33:17 PM

You’re welcome.

Thilina Ranathunga:7:33:54 PM

I was waiting a week thinking it is problem with phone or coverage

Now I know the fact

Thanks again

Sankalpa:7:34:22 PM

You’re most welcome.

Thilina Ranathunga:7:34:32 PM

Bye

Sankalpa:7:34:37 PM

An I am really sorry for the trouble you had to face.

Thank you for using Dialog AXIATA online customer service. Have a pleasant evening.

System: Call Disconnected.

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