yashsingh1/xdaforums huggingface dataset:
[ZenFone 2 General] gambit1091:
I know it's really frustrating if I have to go through the same scenario as you. Let me tell you something because I used to work for CRAPsung, I mean Samsung U.S.

Not all of the agents are properly aware of their company's policies. Yes, you read that right. In a certain department, only few people knows what they are doing and knows how to use their knowledge base so don't be surprise if you're having some pain in the butt dealing with them.

Anyway, when I had some issues with my ZF2 (2gb ram version) I've decided to send it in for repair and you're lucky because you just have to send your device via shipping unlike ours. It took 3 weeks to get my speakers done and battery be replace. When they still recognize some issues with battery drain they have decided to replace the PCB (board), BUT they don't have any stock so they've placed an order for it.

Another 2 weeks had passed and they haven't received the PCB so I've decided to ask if there's any possible way to get a replacement. They advice me that replacement is possible and from that point I was expecting that I will get a refurbish device also known as "certified pre-owned device," BUT they instructed me to go to the repair center to get my old device and a document for the replacement.

To cut the long story short. I was in the repair center they gave me my old phone back and a piece of paper indicating that it is indeed for replacement and advised to go to the same exact store where I purchased the device and return my old phone back to the store and get a brand new one. In the end I got a brand new ZF2 straight from a sealed box in the store.

Well that's how Asus works here in my country. Being a former employee of ATT, T-Mobile, and Samsung America, the only thing that I can say is "they are really bad when it comes to customer service."
[ZenFone 2 General] darkmage1991:
i hope everything works out in the end. asus took care of me with my motherboard i hope the phone side is the same
[ZenFone 2 General] :
OP, your story has been posted, and I hope you find resolution or some satisfaction from the manufacturer.

This thread is not mobile development related, but it was left open, it's too bad a civil discussion could not be had by all.

Thread has run its course and is closed now.

Darth

Forum Moderator
[Elephone P9000 Questions & Answers] greenphone6743:
Hello I am using the phone and its pretty good. I find the screen is very 'slippy' in that it doesn't seem to update at the same speed as I touch.. it seems to lag slightly. Running 20160315 update.. does anyone else experience that?
[Elephone P9000 Questions & Answers] Jyaime:
No, I don't have this feeling with my p9000.
[Elephone P9000 Questions & Answers] megthebest:
hi, i have P9000 Lite.. you mean that is not responsive? or is necessary to have a strong touch?

my P900 Lite has less sensitive touch part only in the bottom area .. where are the soft keys if you enable them (i don't use soft keys, i prefer the central capacitive external key)..
[Elephone P9000 Questions & Answers] wasjapupkin:
Out of the Box? Tried a factory reset? I had this feeling after the latest OTA, but after a factory reset it is working like a charm
[Elephone P9000 Questions & Answers] greenphone6743:
Guys,, I guess am not used to using new phone without screen protector. I tried my old Nexus 5 without the screen protector and similar thing happens. Sorry but seems not a problem really./
[Android Apps and Games] ifby:
Athletics+. Summer sport games. v3.1

Requirements:

Android 3.0+

Overview:

summer sport game whith 6 popular olympic disciplines

[IMG="olimpic summer sport"]https://lh3.googleusercontent.com/uw3PSh9MnZXMBGh7rUEK5tDZMZ9L-sBvHWX7_lCgPZmEj5-3eCYbVn3HTYAlRF8XaFY=w100-rw[/IMG]

If you like athletics and other sports, from the summer Olympic games program , then this game is for you. Soon will start the summer Olympic games, so do not miss chance to participate and post a flag of your country on the top of the rankings.

In the game are represented 6 popular olympic disciplines :

-- 110 metres hurdles

-- 100 metres

-- archery

-- shooting

-- long jump

-- javelin throw

[IMG="summer sport game android"]https://lh3.googleusercontent.com/N5QiBLtEq0p1sap5Btv-kBiLF2Qc6H75diYxnK8hcWNRufyN7jzcMWzbA8LQ3GcrgmM=h310-rw[/IMG]

[IMG="summer sport game android"]https://lh3.googleusercontent.com/tRwuQymYUiAph6n09Nn7d3WI0BoTspxVduSGwKAlv_xObJ6m4F2fgEPhYXI9_y1h3Uw=h310-rw[/IMG]

[IMG="summer sport game android"]https://lh3.googleusercontent.com/u19eXzBCrwYU-Y_cESN2BteClwp_zne1d_raaRxEhNC59CgWnzehV1v2B75Z-I66BbC-=h310-rw[/IMG]

More Info:

https://play.google.com/store/apps/details?id=by.kipind.game.olympicgames

cut link to google play:

goo.gl/20x7qs
[Pixel C General] oRAirwolf:
http://anandtech.com/show/10081/wifi-testing-with-ixia-wavedevice/4

Anandtech just got a really fancy, manufacturer-grade WiFi testing setup and did some initial testing with the iPad Pro and the Pixel C.

In a nutshell, we might need to file a class action lawsuit.
[Pixel C General] aalin13:
I'm not very technically minded, so just wondering in simple terms, does the article suggest this might be a hardware issue? Something that can't be fixed with future software updates? Thx
[Pixel C General] oRAirwolf:
From the article:

Basically, they said they are not familiar enough with the hardware in the Pixel C to say if the problem is hardware or software related. Google probably knows, but good luck getting them to admit to anything.
[Pixel C General] aalin13:
Thanks, so there is still hope. This wifi concern is the only thing holding me back from buying one right now, my Nexus 10 has started to have issues with random reboot and extremely slow charging (20 hours to go from 20% to 100%), so I'm thinking of buying a Pixel C as a replacement
[Pixel C General] oRAirwolf:
For the record, I have absolutely no problems with WiFi with my Pixel C. I live in a 2 bedroom apartment with a highly saturated WiFi environment. I think the WiFi is unquestionably bad, but my usage scenario generally revolves around reading the news while pooping and watching media in airports/airplanes. In my scenario, none of the problems have even remotely affected me.
[Pixel C General] aalin13:
Haha, sounds like how I use my tablet as well, and I also live in an apartment with saturated WiFi. Guess I can always buy it and return it if the WiFi is an issue. When you say WiFi is unquestionably bad, do you mean that it is slower and has weaker signal than other devices? Given that my home internet is still on DSL, I think I might not even notice the difference in WiFi speed
[Pixel C General] oRAirwolf:
I just mean that the problems are widely reported and backed by the test data in that article. I have never had any noticeable issues myself, though.
[Pixel C General] kgersen:
No surprise here.

IPad Pro is a $1000+ real product with the full forces of Apple R&D, manufacturing and Q&A behind it.

Pixel C is more like a prototype made by a small team inside a big company whose core business isn't to build and sell devices.

It's borderline silly to compare these 2 without comparing the budgets, the staff and the marketing/sales "intentions".

That's been said there is no doubt the Pixel C has room for wifi optimizations but then is this really necessary ? it's not meant to be widely sold at a huge scale. Its purpose is not to have the best wifi possible. I'd rather have Google staff working on next gen Android & Chrome OS features for the Pixel C rather than wasting their time fine tuning & optimizing its wifi...

People should stop considering the Pixel C as a real product. It's more like a dev kit / prototype / experimentation device. Not a real device that you can find in a shop next door like an IPad or a Samsung tablet. It's meant for Googlers to work on new features, for 3rd party apps devs to prepare their next gen apps and for tech enthusiasts to preview stuff.

So, in that context, thinking about a class action is just plain silly.
[Pixel C General] CrazyPeter:
No problems at all with WiFi. How can ortople be sure it's not an external factor at play? I wouldn't trust Anandtech. They take bribes from anyone with deep edbough pockets. No better than paid for survey companies.

Until they post an ethics and gifting policy, you should disregard anything they have to say.
[Pixel C General] natezire71:
What exactly is the wifi issue? I got a Pixel C recently, knowing about the issue roughly; but I've never had any issues. I just ran a Speedtest connected to a 5Ghz network and pulled down 106Mbps (down) and 25Mbps (up); this is about the same I get on a wired connection (actually better on average, for some reason).
[Pixel C General] BaristaBot:
i've had absolutely no issues, either, but i also have a device from the newer batch (612300) and i'm running n. it actually works better than my nexus 10 in some cases, though i have yet to test it in an area with saturated wifi.
[Pixel C General] oRAirwolf:
I am not saying you are wrong, but I have never seen anything to give me the impression that their objective testing is skewed in any way. They clearly have subjective opinions about products and it is no secret they tend to lean towards iOS devices. That being said, they generally have, by far, the most thorough, quantifiable testing and results of any mobile device review site.

Do you have any sources or examples to back up your claims? I would definitely like to know, as I do consider them to be a trusted source for thorough, numbers based, and high level reviews. I tend to leave the subjective opinions up to myself, though.
[Pixel C General] undertaker2k14:
Proved my deep suspicions from Day 1 and yes there is absolutely ground for a class action here since this product is being sold as the Android tablet , not an experimental product with a disclaimer that core features like wifi may be seriously broken.
[Pixel C General] beardymcgee:
ROFL so what's a class action gonna do? Get you like $300 cash or $500 of Google play, after 3-4 years.

If you don't want the tablet, sell it, and give it someone who wants it
[Pixel C General] undertaker2k14:
May be nudge Google's hardware team towards better QAand something is always better than nothing.
[Pixel C General] Alxoom33:
No issues with wifi, either using my home router or tethering. So I don't know what the issue is as a practical matter.
[Pixel C General] boboskins:
I would be interested to know what scenario people are reporting good Wi-Fi performance in. I know that my c definitely has a problem as soon as the Wi-Fi signal drops below -75dB. This happens when trying to use when in the garden. The main issue is that it drops the connection and refuses to connect to it again without the Wi-Fi being switched on & off. It reminds me of the behaviour that I used to get with the 'don't connect to connecting with poor Wi-Fi signal' - except that -75dB isn't really a low signal. All my other android devices (oneplus 2, hudl2 & Nexus 5) all give reliable performance at the same distance (20m).
[Pixel C General] rg1003:
Only had this tablet a week but I have had no Wifi issues and I live in an apartment with metal studs that cause problems for many of my other devices. As a matter of fact I write this sitting in a garden with a -80db signal. I am on N so that may (I hope) have something to do with my lack of wifi issues.
[Pixel C General] Grims:
here is a comparsion of my Pixel vs my phone 10 feet from the router. My phone saturates my link, while the pixel comes up 100mbps short. It is still fast enough...but at further ranges it gets worse fast.

https://goo.gl/photos/NdC3KG4186xuifDW6
[Pixel C General] brando56894:
Same here, I live in a tiny, packed city (1.3 square miles, about 50k people) across the river from NYC and I have easily 15-20 WAPs showing up on any wifi device and while I did have wifi problems, turns out it was my sh!tty verizon router and the overly packed 2.4 GHz band. Once I got an AC router and hopped on the 5 GHz band I've had no problems at all!

I've only seen problems connecting with very poor wifi signals. The only time I ever really had problems connecting was in a hotel where it would see the WAP, try to connect and then fail, even with the "only connect to strong WAPs" option turned off. I have no problems at my apartment or at my parent's house.

I'm sorry but people like you are the reason why we need labels on everything warning someone about every possible thing that could happen, just so they can cover their a$$es in case some idiot attempts to sue for something ridiculous (e.g. a warning on a jar of peanuts that says "warning: contains peanuts!"....yes, Planter's peanuts actually has that warning on the jar lol). I think you're using a bit of hyperbole there, the wifi is not "seriously broken" because it obviously works fine for most people, including myself and it seems like largely a software issue since Cheep5k8 has largely fixed most of the issues with his kernel. There's probably not even a large enough amount of people that even on the Pixel C, I wouldn't doubt that less than 50k have it. It's a pretty expensive device that wasn't really marketed at all, not many people outside of Android/Tech geeks know about it.

More like $3.00 or $4.00 :laugh: Have you even been involved in a class action lawsuit? I've gotten the emails before that says I could claim a payment if I wanted to but the payouts are hysterically laughably low, I think for the Amazon e-book price fixing scandal, I could claim about 10-30 cents because I bought like 5 books from them over the course of a few years. I think the biggest payout I've ever received was a few bucks and that maybe have been on a few hundred dollar purchase, hell even class action lawsuits on cars that cost $30k+ receive payouts of maybe a few hundred dollars hahahaha Instead of selling it and getting something that works better he'd rather keep the tablet then ***** and complain about how the wifi sucks and he deserves to be repaid for buying something with sub-par wifi :eek:
[Pixel C General] tgyberg:
No prob for me at all. I'm in the city in an apartment building
[Pixel C General] tree_fingers:
That's what I was thinking too. The fact that the xceed kernel has fixed the wifi issues pretty much proves that this is a software issue and not a hardware issue, even if it is a tricky one. If Cheep5k8 can fix it, then I'm sure Google can too. I have not tried the kernel myself but I have seen numerous posts saying that wifi reception is no longer an issue with the xceed kernel.
[Pixel C General] wclark57:
For those asking what the issue is, it is that the tablet seems to seriously under-perform other devices at low signal. If you are in an apartment, you are not as likely to experience this as someone in a multi-story house, unless you regularly take your tablet outside. To determine if you can see the problem, walk away (go outside) from your router and compare the tablet with other devices, noticing which device fails to connect first. One of the new Nexus phones will work as a point of comparison as well as anything.

I don't have one and so someone who is experiencing this might have a better description. It should also be said that there were some that did not appear to have the problem when it was first discovered, so don't assume yours is simply newer.

For the legal remedy side of the discussion, while I am no fan of the style of some who have derided the thought, I cannot disagree with their point. You'll likely feel unsatisfied. IMHO Google rushed this to market and the point that they shouldn't have done so seems fairly easy to make. But if you have one with this issue and haven't returned it, then you are failing to make your point in the one direct way you could--file a report with Google, and return the tablet. From what I gather, judges are loathe to smack someone like Google when there are other, simpler, options to deal with the problem. INAL, and I have not done sufficient historical study of such actions to justify my opinions here, but offer them only to smooth over the words of others. If you think you have a valid claim and can make your point by legal action, go get a lawyer.
[Pixel C General] boboskins:
Really wish it were so simple - I have tried the N preview but decided to revert as the wifi was still extremely unreliable at lower signal strengths. I now have the Xceed kernel installed and, while it certainly improved matters, the wifi is still massively worse than my other devices when used at the same distance in the garden.

Desperately hoping that there will continue to be improvements otherwise I will likely end up reverting to the older Hudl2 until I can find a replacement for the C.
[Pixel C General] timothydonohue:
meh, xceed kernel here, and no wifi issues. of course, i'm always in a reasonable wifi range.

edit: i've been using 5ghz at home, and the 2.4ghz work wifi.

i've also used my phone as a wifi hotspot without issue for about 6 hours. i was right next to it, though.
[Pixel C General] brando56894:
For those of you having problems, how far away are you from your WAP and how many walls are in between you? Also what kind of router/WAP do you have? I thought I was having some wifi issues with mine since it would connect but was extremely slow at connecting and transferring files, even though I was about 10 feet from my WAP with clear line of sight. Since I was using a Verizon 2.4 GHz router, I bought an AC 5 GHz WAP and that instantly improved my performance on my pixel. I wasn't really having as many issues with my Nexus 6 that was connected to the Verizon router also. So those of you having issues, but like the tablet and want to keep it, should think about getting a stronger WAP. This obviously doesn't help if you travel a lot.
[Pixel C General] boboskins:
I get good speeds when I am close to the router (~ 10ft). The problem only really shows when I go outside at a distance of about 20m (router is located next to a window so signal drop is relatively low compared to the solid granite walls).

As soon as the signal drops to ~ -75 dB the speed massively drops and frequently disconnects. Once it disconnects it often refuses to reconnect until the wifi is switch off and back on again. I wouldn't have a problem with this behavior if it weren't for the the fact I have got used to other devices (N5, Hudl2, Oneplus2) all working reliably at this distance. To be honest I just get the impression that the other devices have better sensitivity.

Given the mix of performance people are experiencing I wonder whether the routers play a significant part in determining performance. I am using a BT home hub 5 - probably not the best router but difficult (or expensive) to use anything else.

Bob
[Pixel C General] Xeperu:
Not sure what the fuzz is about. I have a Pixel C and use it professionally on our corporate network (dozens of AP's) and on the run (airport/hotels) which have a large number of access points as well.

My n=1 sample size is just as valid as anandtech in this sense.
[Pixel C General] wclark57:
The 2.4 Ghz and 5 Ghz refer to the bands used, not the strength. In fact, the 5 Ghz band has a harder time with walls and at distance than the 2.4 Ghz. All this means is that your Verizon router probably had some other issue.
[Pixel C General] brando56894:
Yes, I'm aware of that, I realize now that I shouldn't have used "stronger", I should have said "better" or "one that supports the 5 GHz band" ;) I was merely stating that my connection improved when I jumped on the 5 GHz band since there was a lot of congestion on the 2.4 GHz band. I'm well aware that higher frequencies aren't that good at going though solid objects, I have T-Mobile hahahaha
[Pixel C General] wclark57:
I really should remember to look at the membership level and number of thanks before I start spouting pseudo factual-isms all over the place.:cyclops:
[Pixel C General] brando56894:
Hahahaha don't sweat it buddy, I do it all the time too!
[Pixel C General] jarrettv:
Sent mine back, wifi was horrible

Well, I sent mine back yesterday. The one thing you need a wifi tablet to have is strong wifi performance. I'm guessing it was poor hardware design and it can't be fixed with a hotfix.

I kept seeing low signal (compared to other devices) and signal drops. The main point of this tablet for me was streaming and online gaming. I need rock solid wifi and the Pixel C couldn't deliver.

At least the return process was painless.
[Pixel C General] wintermute000:
It's definitely worse than my other droids but it's good enough for me
[Pixel C General] jerrynorton:
I'd like to join a class action

I bought a Pixel C for my friend to use at university. She has no strong home Wi-Fi connection. She just uses, you know, the campuswide Wi-Fi coverage. The wherever you roam Wi-Fi in restaurants, supermarkets, coffee shops, stores, city hot spots and other public places.

Which is pretty much the environment where Pixel C doesn't work right. Google is pretty much inviting a class action by not doing any hardware revisions.
[Pixel C General] Alxoom33:
My Pixel C's WiFi works just fine. Use home wifi, Starbucks at&t and Google wifi. Also, Island wide (Long Island and NYC), Optimum wifi hotspots. Connects well to all of them. So, I don't know what all the fuss is about.
[Pixel C General] RadOD1:
Mine doesn't work just fine. Just because you don't have the problem (that you're aware of) doesn't mean it doesn't exist.
[Pixel C General] jerrynorton:
Product dispute

Yeah, that's weird it's working well on your Island Wide, because that's the sort of environment where mine did not work well ~ where the whole area is blanketed with Wi-Fi at the local university where you cannot see the router or antenna.

I tried two of them, the original and one replacement. Once the fifteen day no-questions-asked return period elapses, the Support Staff will only offer multiple replacement Pixel Cs. They repeatedly say close variations on the following...

__________________________________________________________

Greetings!

Thanks for your time and patience with us while we look investigate on the issue with our product experts.

Jerry, after a couple of conversations with our product expert team, I got an update on your refund request.

I'm afraid to say that refund is not an option for us right now. We tried to make an exception and help you but unfortunately it is the system not allowing us to make any manual changes.

We've taken this issue as a feedback and forwarded to appropriate team. Now to help you further we can honor with a replacement.

I hope you understand the situation. Please reply to this email with your decision and we'll be happy to help.

__________________________________________________________

So that went on for a month, ending with, "We are really sorry we could not process a refund. Please reach us in future we will try our best to assist you with our services."

So don't wait too long to dispute the charge with your bank, because my bank allows ninety days to dispute a charge and I was over that by ten days or more, so they must have a generous grace period. If I would have thought about it more carefully, I would have opened a dispute with the credit card company at the same time as I opened the product support thread with Google.

Caveat emptor.
[Pixel C General] Alxoom33:
Sorry you are having a problem with your Pixel C. I suggest that you get a refund fast! Then buy an iPad air or an iPad Pro or a Microsoft Surface or Surface Pro and see any of these work better. You may just have a bad wifi signal or these might work better for you. However, I really love my Pixel C. It's been a joy to use and has had great wifi connectivity.

Good luck!
[Pixel C General] jerrynorton:
I ended up with the Sony Xperia Z4 Tablet. You can get them for about $600 with LTE. It takes a Nano SIM. Apparently the LTE model was never sold in the States, until recently. Mine came with a European or Asian style charger, but there was also an adapter for U.S. outlets.

Nobody knows if Sony is going to continue their tablet series. There was a rumored Z6 tablet that is now only internet speculation.