yashsingh1/xdaforums huggingface dataset:
[Philips, Sony, TCL Android TV] xonv717:
Doesn't work on 40PFH5500

Anyone successful on on 40PFH5500? I trying this about half hour (power cord, joystick) but tv won't boot to recovery mode, just android OS is restarting :/.

Software v. QM152E_000.005.210.000 (bugly version finally removed by philips from support site :confused: ).
[Philips, Sony, TCL Android TV] ovso:
Many users ran into the same problem on updated QM152E firmware...

For now you can enter recovery mode via ADB command from you PC: adb reboot recovery

Hopefully TP Vision developers will re-enable recovery mode for QM15.2E LA chassis in the future firmware updates via joypad again...
[Philips, Sony, TCL Android TV] flrazvan:
Thanks it works like that. Very simple now to put into recovery via adb.
[Philips, Sony, TCL Android TV] flrazvan:
Issue with restart was aolved but the lag on audio still there on my 40pfh5500 .
[Philips, Sony, TCL Android TV] ovso:
Happy to hear that restarts are solved. Audio lag is known issue reported by users for example here. Philips claims, that they will release new firmware for your TV during upcoming week, so I hope they will fix your issue. I am happy that I do not own TV with QM15.2E LA chassis...
[Philips, Sony, TCL Android TV] quazar666:
Last week, a new firmware version was released that should fix this issue according to the philips helpdesk. Updated Today, so far so good! Ver:000.005.234.010 28apr2016.

Update: a factory reset was necessary after the update to get rid of the random reset. No random reboots since (12h and counting)
[Philips, Sony, TCL Android TV] ovso:
If yes, that would be than only solved for chassis QM15.2E LA, but other chassis are still likely to be affected...
[Philips, Sony, TCL Android TV] GasperG:
Question, is this any different than reinstalling TV from menu? I have constant reboots, but after a minute or two, so I have enough time to choose reinstall TV from menu. I did it that way like 5 times and still have issues.

Will try this guide anyway latter today when I'm home, but I thought I ask anyway.
[Philips, Sony, TCL Android TV] ovso:
This is different than TV re-installation. This will basically, clear all cache data even from system apps. After TV re-install cache of system apps already contains 'bloatware' data responsible for restarts...
[Philips, Sony, TCL Android TV] GasperG:
Great news, thanks. I hope I can avoid taking TV to service 50 km away.
[Philips, Sony, TCL Android TV] ovso:
This little utility fixed our TV during the 2 weeks waiting time for Philips service (just around Easter). My wife was so happy she could watch her tv-novela stuff :) Anyways, give us a feedback here if it worked for you...
[Philips, Sony, TCL Android TV] GasperG:
Call me stupid, but how do I enter recovery mode, is it possible only with ADB on QM15.2E? How can I connect it as there are only normal USB (Type-A?) plugs on the back of the TV? Non-standard cable?
[Philips, Sony, TCL Android TV] ovso:
Yep, via ADB command: adb reboot recovery ,since certain firmware version...
[Philips, Sony, TCL Android TV] GasperG:
Still problems with reboot into recovery. I enabled developer mode on TV (click "Build" 7x times), I enabled USB debugging, enabled unknown sources ...

Connected USB type-A M/M in any of the 3 ports on TV with no luck, there was even no sound "ding" when I hocked it up. Also tried with micro USB from Windows 10 tablet to TV, no luck. "ADB devices" returned none. I tried the same setup on my Android phone and I could connect with ADB straight away.

Suggestions?
[Philips, Sony, TCL Android TV] ovso:
Philips Android TV does not support USB OTG connections, therefore only way to connect to ADB is over wifi.. TV will be listed as emulator.

Use command: adb connect 192.168.1.2 (this is your TV's IP address) , than: adb shell and you are good to go...
[Philips, Sony, TCL Android TV] paddz123:
55PUS7101 restart issues

hello,

I have a 55PUS7101/12 with restart issues. The TV is booting to the logo and then to 4 dots which get stuck and then the TV restarts. I have the QM163 latest firmware and tried reinstalling but it did not help. I also used the update_loader.pgk to downgrade the version but now it boots the same. Tv shows the philips logo then 4 flying dots followed by the android logo and then it restarts. When I enter the recovery menu there stand E: failed to mount /sdcard. Does anyone have a idea how Icould solve the problem?
[Philips, Sony, TCL Android TV] paddz123:
55PUS7101 unable to enter recovery mode

Hello,

after I installed the upgrade_loader.pkg I don´t know which android version is installed at the moment. I can´t enter the recovery mode, button down does not work, button up does not work too. The TV has no Wifi connection so I can´t reach it via ADB. Is there another way to set it into recovery mode? like a document on a usb stick or something like that? is there a other way that i could install another firmware?
[Philips, Sony, TCL Android TV] LaoJin:
7600R3 Bootloop!

Hello.

The 7600R3 TV has a bootloop, a Philips logo, 4 points, and so on in a circle. I made a downgrade, reflashed to the latest firmware, did the wipe(wipedatatool_QM16.3ELA), nothing helps.
[Philips, Sony, TCL Android TV] kuroyato2018:
i managed to fix my 49pus7101

downloaded the firmware from here: QM163E_U_0.16.102.9 - Datum: 2018/06/11

https :// toengel.net/philipsblog/firmware-archiv/

then i placed the file in the root of my !!Formated FAT32 (>=32GB USB)!! (Placed the USB on the rear port black USB slot)

unplugged the tv for 5 min of power, replug and my tv noticed there was an usb with firmware updated it. took 20 mins to complete the cycle.

youll see the tv installing and unstalling ect... and after tv starts working again it will install all apps again also, so it will take a while when its fully complete.

https :// toengel.net/philipsblog/2014/08/20/philips-genderter-update-prozess-bei-android-tvs/

goodluck on your fix
[Philips, Sony, TCL Android TV] mervany:
55PFS8109/12 infinity reboot

hello,

i own a 55PFS8109/12 since 2014 and it has been a big pain in the neck for me.

i have previously been able to hard reset with unplugin the power and restarting with the joystick down accessing the "dos" environment and wiping the tv. this happens alot.

Now even that has stopped working. i cant do nothing. the tv just restarts with loops. just phillips logo showing then it restarts.

can anyone help me, i feel this is the end of this tv. so expensive and waste of money.

is there a way to chock it or something? it doesn't even register the usb sticks it seems. i put upgrade files there but no response.
[Philips, Sony, TCL Android TV] naveen112:
QM16.3A LA

I need wipe data tool for qm16.3a LA as it is not taking other wipe data tool
[Philips, Sony, TCL Android TV] btokat:
If boot loop still continuous

If boot loop still continuous, open the back cover and you will see the black radiator top of the cpu. It's a little sweat, use a toilet paper and hair dryer for sweat but gently. don't close the back cover, wait for 24 hours for clean dry, and it's ok. and sorry, my english is bad :)
[Philips, Sony, TCL Android TV] shudder0202:
I wanted to wipe the data on my 55PFS8109/12 with the WipeDataTool provided in the first post but my TV does not recognize the tool on the USB stick.

If a use a regular firmware file, however, it is recognized and shown accordingly.

I connected via adb and pulled the WipeDataTool from /etc/virgin.

However, there is no "WipeDataTool.upg" file but the following three files instead:

- wipedata (no file extension)

- wipedatatool.zip (this file is not extractable but can be viewed with a text editor, it's a script containing some functions)

- wipedatatpv.sh (same script content as "wipedatatool.zip" from above)

Can anyone guide me how to run the WipeDataTool on my TV with the given files?
[Philips, Sony, TCL Android TV] retsam1:
43PUT6401/12 which files to use? Boot loop / red light flashing repeatedly. Tried everything, factory reset etc. Thankful for help
[Philips, Sony, TCL Android TV] Toengel:
HI,

install the upgrade_loader for QM163E... see blog firmware archive...

Toengel@Alex
[Philips, Sony, TCL Android TV] retsam1:
You mean the wipe data tool? I cant find any upgrade tool
[Philips, Sony, TCL Android TV] Ama7:
my model is 49PUS6401/12 and i cant find it in your list please help
[Philips, Sony, TCL Android TV] Ama7:
QM163ELA zip error

I have the same prob did you find the file?
[Philips, Sony, TCL Android TV] kuroyato2018:
https:// toengel.net/philipsblog/2016/04/18/philips-2016-die-6401-uhd-tv-serie-mit-android-tv

retsam1

this is the 1 tool i found in my downloads from back then, try the name: wipedatatool_QV15.1ELA.zip

WipeDataTool.upg pretty small file < 2 mb
[Philips, Sony, TCL Android TV] chino1981:
I tried the wipeddatatool QV14 for my 48PFS8109/12, but system keeps going into Android system recovery <3e>

I am hopeless how to solve this problem. Anyone having an idea?
[Philips, Sony, TCL Android TV] GeeFlex:
Help Needed

My MODEL is 50PUT6820/79. Where can i get the file and fix my TV
[Philips, Sony, TCL Android TV] TonyTrasmontano:
Hi !

It would possible to have this file : wipedatatool QV15.1ELA.zip ?

We cant download this file...

Thanks in advance.

Best regards,

Tony
[Philips, Sony, TCL Android TV] Glorn123:
Hello everyone,

I own Philips 40PFH5500/88, TV is restarting itself from time to time, sometimes "freezes" - black screen and plugging off power cord helps. I wanted to wipe data as explained in this guide, however it is fairly old TV with Android 5on board, which means I can't enter recovery just pressing the joypad down. Any idea how can I solve this restarting issue with that old TV?

PS. I used adb on smartphones before, but I have no idea how to make it work on TV.
[Philips, Sony, TCL Android TV] mcromb:
Also having the same problem - there is no wipedatatool.upg, only wipedatatpv.sh.zip which the tv doesn't recognise.

also the same problem with the upgrade loader (i couldnt find one for most recent firmware so tried QM163E_U_0.16.102.9 – Date: 2018/06/11 (Upgrade Loader)) but the .pkg does not show up in recovery mode on the tv to select, and it doesn't load it by itself.

reinstalling the firmware from usb seems to go through, but then the same reboot loop problem persists after it says " [END:ALL UPGRADE STAGES COMPLETED FROM FULLUPGRADE try_update_binary] Install from SD card complete "

(i have a 43PUS6401/12)

i tried to add an example recovery log from software upgrade when USB removed but it wont let me post if i do because it thinks it contains outside links
[Philips, Sony, TCL Android TV] Toengel:
Hi,

upgrade loader installation:

- copy pkg to root of FAT formatted USB stick (max. 8 GB)

- unplug TV from power

- plug in USB in USB 2.0 (black one)

- reconnect TV to power

- wait

Toengel@Alex
[Philips, Sony, TCL Android TV] Justinassxx:
Hello my model is 55pfs8109/12 the problem that my remote is brocken so its not working and when i press buttons enter and down on tv its starts recovery but when the buttons on tv not working i try press and hold for minute and more but nothing happens. Have any idea? Thanks.
[Philips, Sony, TCL Android TV] Drbeckman:
Hi everybody,

My 55POS901F is plagued by the infinite bootloop.

I've tried every firmware upgrade provided by Philips, even by using the upgrade_loader.gpk, but it reboots during the installation of Android, then bootloop indefinitely after the android logo… There is something with the storage.

I can access recovery mode but i can't find these files on the web : wipedatatool.zip, wipefactorydatatool.zip, wipereinstalldatatool.zip and wipesafedatatool.zip

I think these files are my last chance to save the TV (I don't think it is an hardware problem).

My chassis number is QM161E.

Do someone have these files in their possession ?
[Philips, Sony, TCL Android TV] KrX38:
Hello ,

Can someone give a proper upg file for the wipedata QM163 ?

Thanks

Edit : I thought back to my problem that I managed to settle by unplugging the TV and turning it back on 10 minutes later.

And then I thought back to something: heat!

So I put my TV on my sofa and found a small white radiator by removing the plate "service". This one was extremely hot! (+ 60 ° C I would say).

What I tried: left my TV turned on the bootloop for 15 minutes, unplugged the TV and winded the heatsink to refresh (for 5 minutes with a fairly effective fan).

The heatsink is cold, I reconnected the tv and turned on and miracle, no bootloop.

A lot I think that the thermal paste should no longer be effective and due to the heat, the TV bootloop.

Test that I would do from now: left the plate "Service" open and ventilated, let my TV on for several hours then reboot test the TV to see if it still bootloop or not.

Edit 2 :

For me the problem is fixed :) that white heatsink was too old so the pasta was not really efficient .

What i did : for using a fan for cold it , i decide to change the pasta and when i did it , the heatsink was not hot as the first time i touch it .

So for now , the heatsink do his job and no more fan use or bootloop =D !
[Philips, Sony, TCL Android TV] ralffx:
How exactly i get the .upg file from the zip? im using MacOs kinda stinks, if i extract the zip it gets extracted to .cpgz file and vice versa so its in a constant loop ironically :) and if i use the zip file itself the tv says "Update package verification took 0.1 s (result 1)."

and then Installation aborts.

Using 8.0.0 ver OS and tv model is 43pus6401/12
[Philips, Sony, TCL Android TV] Grafcom:
I downloaded wipedatatool_QM15.2ELA for my TV 32pfk5500/12

Run from USB - WipeDataTool.upg

I get:

Finding update package

Opening update package

Verifying update package

Installing update package

Warning: no file-contextsscrip succeeded result was (0)

Install from sdcard complete

Any idea

Thanks
[Philips, Sony, TCL Android TV] kos2706:
Any chance we have somethink for philips tv 47pfh6309/88? I have try soft reset , hard reset and softwary is updated. Any help will plz it restarts over and over again every then and now. I am new to this thinks so plz explain in depth
[Philips, Sony, TCL Android TV] Toengel:
Hi,

can you tell, when reboot takes place? Deactivate HbbTV...

Toengel@Alex
[Philips, Sony, TCL Android TV] kos2706:
restart at random times. i try the hbbtv but it happen again
[Philips, Sony, TCL Android TV] smekker:
help i have a philips 40pfh5500/88 and i connected to my tv trough adb and i restarted it and now i have a philips logo . i am here stuck it wont enter safe mode and it will not enter android recovery mode i cand do any thing at this point. my issue is that the software is corrupted when i want to reset the tv it goes to philips logo but enters safe mode. now it wont enter safe mode help me
[Philips, Sony, TCL Android TV] buteanu98:
Blackscreen

I get a blacksreen instead of recovery mode.Please help me.
[Philips, Sony, TCL Android TV] NETtec:
Hey

I can't download the .zip file of wipedatatoolQV15.1ELA. PLEASE help, it's corona-time and my TV is in a bootloop of hell.

Thanks.
[Philips, Sony, TCL Android TV] yavuzyildizhan:
Fix it Without WipeData

Hi everyone, I have 49PUK 7100/12 Philips Android TV and I couldn't fix it with wipedatatool.upg, because getting error about "unmount" message.

If you have a same problem like me, go to Philips Support page. Find your tv model and download tv upg firmware (my one is 950mb around). And then in data recovery mode, select firmware upg file. My tv is working now...
[Philips, Sony, TCL Android TV] sefutau:
Hello all,

I have a 43PUS6501 stuck in bootloop. It managed sometimes to start even showing tv channels, and then started rebooting.

Already tried the wipedata tool from previous posts, QM163E, but it seems like nothing works.

I didn't unzip de file, just changed the extenstion to .upg.......TELL ME IF I DID SOMETHING WRONG.

Then I put the file on a fat32 formated usb stick, reboot the TV in recovery mode, but it always says it doesn't have some permissions and then it tells me that install was aborted.

I even tried genuine files downloaded from another tv that were posted here but it still didn't work. I managed to install just wipereinstalldatatool.zip but it still restarted on boot.

I would really apreciate your help.

TY!
[Philips, Sony, TCL Android TV] igius12:
hello

what type of cable did you use for that please?
[Philips, Sony, TCL Android TV] ogomez:
Great JOB!!!

Philips told me there is no solution as model has been discontinued, so the only solution they gave me was buy a new one, after only 5 year of regular use.

Finally I've found this post.

Great job it works for me, for model 55PUS9109/12 !!!
[Philips, Sony, TCL Android TV] ZetiTV:
Hello,

I am looking to buy the exact same model TV for very cheap (100 Euro), and seemingly it has the exact same problem. Could you share the details of your problem? it would possibly be great help. E. g. how did it stop working, did it turn on, how far it loaded, anything would be helpful!

Thank you in advance.
[Philips, Sony, TCL Android TV] MUDASSIR MOHAMMED:
after i perfom update with the mi tv gone dead
[Philips, Sony, TCL Android TV] kvlq1:
Hello everybody,

I have the same problem with my Philips 49PUS6561 which keeps restarting . I read all pages from this thread.

I downloaded the wipe tool for QM16.3E LA but i cannot find there any .upg file. I also tried to rename the zip file to .upg but when i try to install it from recovery it says "installation aborted" or "permission denied, installation aborted" Can someone upload the .upg file for QM16.3E LA?

I also tried to find the upgrade_tool.pkg but i cannot find it anywhere. I even searched on Philips consumer care page like someone said here, but there is no upgrade tool. Can someone also upload it here?

Thanks.
[Philips, Sony, TCL Android TV] 80Luke:
Hi,

from yesterday my Philips TV have the same issue described before.

The code is 43PUT6401\12, but I did find wipedatatool for this specific model.

I contacted Philips assistance and they say to contant assistance for the issue resolution paying...

Someone can I help me?

THX in advance
[Philips, Sony, TCL Android TV] Toengel:
Hi,

it's QM16.3

Toengel@Alex
[Philips, Sony, TCL Android TV] newbie_vlc:
Can someone tell me how to connect by ADM and whitch tools we need to do that please?

My model 40PFH5500/88

We come one that go to Phillips logo and still there, another one that load fine and few more that get black screen all the time.
[Philips, Sony, TCL Android TV] ilker80:
thanks
[Philips, Sony, TCL Android TV] kvlq1:
Anyone who can upload the upg for wipe data tool for QM16.3E LA and upgrade_tool? I'm still facing the same issue again...
[Philips, Sony, TCL Android TV] Toengel:
Hi,

I think, they mean "upgrade_loader.pkg"...

Toengel@Alex
[Philips, Sony, TCL Android TV] kvlq1:
Oh yes, i was wrong. Upgrade_loader and wipe data tool .upg , if anyone can upload.
[Philips, Sony, TCL Android TV] aj123123:
Help!

This just happend to me i have a philips 49PUS6401/12 - which wipe tool do i use
[Philips, Sony, TCL Android TV] lucbar:
not working

Hi,

I tried this but the tv is still looping not reading the usb upgrade package?

Can you advise?
[Philips, Sony, TCL Android TV] ki69:
I have a 32PFH5500/88 TV, and everytime it starts , after 1-2 minutes e reboots.

I have latest firmware and updated default google apps ( netflix, playstore, etc..)

Is there any way i can fix this. I read about "upgrade_loader.pkg" but i can´t find it for this model in philips site.

I thank anyone that can help me.

Regards
[Philips, Sony, TCL Android TV] saif3r:
It worked, thanks.
[Philips, Sony, TCL Android TV] Salmax8:
Hello Toengel

My model its 43PUT6401\12

I tried with files QM16.3 but there is not upg file iside the zip.

I tried too to unzip and run after turn on tv but dont happen nothing, please help me.
[Philips, Sony, TCL Android TV] Toengel:
HI,

what did you download exactly?

Toengel@Alex
[Philips, Sony, TCL Android TV] Salmax8:
Toenge This file of that topic

wipedatatool QM16.3ELA.zip
[Philips, Sony, TCL Android TV] Toengel:
HI,

rename the ZIP file into upg... do not extract.

Toengel@Alex
[Philips, Sony, TCL Android TV] Salmax8:
It dont work... Installation aborted ??

Please help me..
[Philips, Sony, TCL Android TV] Salmax8:
Please someone can help me with my Phillips 43PUT6401\12 .

I try everything , I did upgrade, downgrade, but still not working
[Philips, Sony, TCL Android TV] Toengel:
Hi,

did you try upgrade_loader.pkg for your platform to downgrade?

Toengel@Alex
[Philips, Sony, TCL Android TV] Salmax8:
Yes i try to downgrade, it make tv very slow in beging work for a little and then start again same problem
[Philips, Sony, TCL Android TV] enginckc:
Hi ,

My tv is 49puk7150/12 QV1.15ELA.

000.005.038.219 firmware

Restarting and stuck on logo screen problem.

I tried wipe data solution from recovery with successful but not fix problem.

Also I cannot enter the recovery anymore.

I cannot TV reinstall.

TV reinstall menu doesnt work.

Please help me .. How can I at least enter the recovery menu again?
[Philips, Sony, TCL Android TV] GalileoG:
I will try it Out
[Philips, Sony, TCL Android TV] Adiiiii88:
Hi!

Can anyone tell me where to find wipedatatool QV14.1ELA.zip, cause I can not find the download link in the first post!?

Many thanks
[Philips, Sony, TCL Android TV] dfani511:
QM163E wipedatatool
[Philips, Sony, TCL Android TV] usbuzzer:
Hi guys. I’m stuck in the loop with my 43PUS6501 from 2016.

Timeline:

1. It got stuck around 1 year ago, wipedatatool helped, I turned the wifi off and it’s been working great with my Apple TV with Android 8 onboard.

2. I upgraded to the latest firmware, tried out wifi, still causing problems (tv automatically restarting), so switched it off, and everything was fine.

3. One month ago I turned the wifi on, it restarted after a few minutes, and it’s stuck in the loop ever since.

I’m pretty sure wifi is the problem and turning it off forever would solve the issue. But I can’t fix the loop this time.

Things I’ve tried:

1. Wipedatatools and alternatives from different sources. Some got aborted, others worked and were successful. Changed nothing, still in the loop.

2. Installing different versions od software from Toengel’s site via „Update with SD card”. Installations were successful, but the firmware version stayed the same.

3. Upgrade_tool for four different firmwares (two Android 7s, two 8s). All of them successful, firmware version changed, but the loop has not been fixed.

3. Wipdedatatools after changing the software, no changes,

Is there anything left for me to try? I was thinking about downgradig to Android 6 or 5, but I can’t find upgrade_tools for them and it also doesn’t seem like different versions of software change anything. Another thing was to try disconnecting the network card physically inside the tv, but I’m not sure it’s possible and if it would be of any help. Any other ideas? :(

Thanks from the mountain!
[Philips, Sony, TCL Android TV] Toengel:
Hi,

did you try the upgrade_loader ?

Toengel@Alex
[Philips, Sony, TCL Android TV] usbuzzer:
Hi! Yes, that’s what I meant by upgrade_tool, sorry for the mistake.
[Philips, Sony, TCL Android TV] R3PUS:
Hey guys I need help.

My 55PUS8809 is on Bootloop. 99% its the software.

I cant reach the System Recovery with the joypad. The upgrade loader also dont work.

Also i cant see the TV with ADB...

Can someone help me ? I dont want too throw him away.
[Philips, Sony, TCL Android TV] Toengel:
Hi,

there is not upgrade_loader for 2014. In recovery mode:

- wipe cache

- isntall 10.170 firmware (from SD)

Toengel@Alex
[Philips, Sony, TCL Android TV] R3PUS:
I cant reach the recovery mode with the joypad. How can I get in ?
[Philips, Sony, TCL Android TV] Toengel:
HI,

press joypad down and hold it and plug in power cord in parallel (still press down the joypad).

Toengel@Alex
[Philips, Sony, TCL Android TV] R3PUS:
didnt worked for me. still Bootloop