yashsingh1/xdaforums huggingface dataset:
[Philips, Sony, TCL Android TV] Flipper1970:
goodday to the proffesionals .........

My story ....... i get a philips 48pfs 8109/12 qV14.1

He was working, but slow so i read about the apps who can make that problem so i delete some, still no problem. After a while i noticed that i had no sound ( normally i connect everything to my pc) so i was in the option and see that the option was blocked, so i did a reset. And bingo ........... i get the reloop problem with the Philips on the screen. I download 5 diffrent software programs who i find on the site, clean my usb in fat32 and hold the button on the back down and stick in the usb by restart ...... all no succes and i tried hard for 2 nights on diffrent usb ports.

And now i have a new problem whehehe the stick/button is broke off, so i can only make contact with remote control.

In my opnion a new mainboard is not worth ....... 199,- >> for 150,- more a have a brand new tv and much younger and better quality.

after all looks my nice that the tv give some live after two nights frustation, are there other ways to reach the tv ....with a pc system or something else???

( a other tv i found on the street, with small image/screen problem ( i think the leds) was after a while clicking in the upstart. That one i fixed, the where some burning contacts in the cable (20) to mainboard, i scrab this a little and with some contact spray it works again :-))

okay thanks for your your listening ear, and maybe a reaction

greetings Flipper
[Philips, Sony, TCL Android TV] Toengel:
Hi,

it seems, that you had the hardware upgrade kit installed... then you can use the Upgrade_loader.pkg ... take a look at my firmware archive...

Toengel@Alex
[Philips, Sony, TCL Android TV] Brekecs:
Helló !

Philips 70PUS8505/12 szoftverfrissítés online, azóta csak újraindul, pendrive-ról sem tudom visszaállítani a régebbi szoftvert, tud valaki segíteni?

Szia
[Philips, Sony, TCL Android TV] Brekecs:
Megoldva ! :cool:

Köszönöm !
[Philips, Sony, TCL Android TV] Flipper1970:
at least you getting some data on the screen, i get nothing only the philips letters, i put some programs on usb stick, the usb stick make connection by blinking light. But the tv don t react.

I download some software found with this website, then i use winzip ......... what there comes out I put it on the usb stick what i before clean with Fat 32, i dont give the data a special name/or map

Do i something wrong with the USB stick??? maybe some advice.

The last try i damaged also the button on the backside, so i can only work with USB or the remote ( before i break the button the tv didn t t react already.
[Philips, Sony, TCL Android TV] Toengel:
HI,

what file did you download? The whipdatatool.upg? Then you need the button on the back on your TV to start in recovery mode on your 2014 TV 7909...

Toengel@Alex
[Philips, Sony, TCL Android TV] Flipper1970:
thanks for your reaction, indeed i downnload whipdatatoolupg, but before i broke the button on the back side it give also no reaction.

The button is also broken on the board :cool:

Im only go buy a new part when the tv is working again, the tv is to old to put a lot off money in. i must have luck i can find it second hands for less money.

But for now i must do it with a usb stick or something else(?) (connecting with my pc with cable or something, and some software???)

Maybe you have a suggestion? thanks Toengel ..Alex
[Philips, Sony, TCL Android TV] Toengel:
Hi,

on 2014 AND1E devices you don't have many option, cause it is not Android TV, but Android 4.2.2

Toengel@Alex
[Philips, Sony, TCL Android TV] ormiri:
Hi, i have a 2020 Samsung TV [50PUS8505/12] that keeps on restarting and i checked and there is no recovery tool for the model that i have, i really dont want to spend another 500$ for a new TV or a Repair to "fix" it shows the android TV logo and loads but after it loads when you try to press something on the remote it doesnt work or when you try to press any other button rather than the volume and channel button it doesnt work. I have also tried safe mode incase i messed something up in the settings
[Philips, Sony, TCL Android TV] Toengel:
Hi,

install the upgrade loader for your TV - you can find it in my firmware archive...

Toengel@Alex
[Philips, Sony, TCL Android TV] ormiri:
Thanks, i have installed it but how do i use it? i can't even enter the main menu of the philips tv.
[Philips, Sony, TCL Android TV] Toengel:
Hi,

on the firmware archive page there is a link at the top regarding upgrade_loader installation... it's a bold link ;-)

But try the One Button Reset first - it is also linked at the top of the firmware archive page!

Toengel@Alex
[Philips, Sony, TCL Android TV] ormiri:
Hey, i did the OBR from your blog and it did nothing, i have installed the upgrade_loader from your blog and put it on a flashdrive what do i do now? The file is also named autorun.upg do i rename it to upgrade_loader.pkg?

Edit: i downloaded the wrong file i have now found the actual upgrade_loader.pkg
[Philips, Sony, TCL Android TV] Toengel:
Hi,

autorun.upg is not the upgrade_loader.pkg - then you downloaded the wrong file...

Toengel@Alex
[Philips, Sony, TCL Android TV] ormiri:
i saw it and i found the official one and i am now downloading it, after downloading it and putting it on a flashdrive what do i do?
[Philips, Sony, TCL Android TV] ormiri:
Hi, i have finished and i have put it on the flashdrive do i just put it in the tv and hold down the down on the joystick of the TV?View attachment 6110277
[Philips, Sony, TCL Android TV] ormiri:
Hey thank you very much the TV has now been fixed
[Philips, Sony, TCL Android TV] scrag4:
THANKS
[Philips, Sony, TCL Android TV] kvlq1:
i'm having the exact same issue with my 49PUS6561 and exactly same behavior regarding wifi turning on/off. Did someone fix it? Or any hints how can i get it working without stucking in a bootloop when wifi is ON? thx.
[Philips, Sony, TCL Android TV] mackymakoy:
Hello guys, does anyone have a fix for this model: 50PFL5766/F6? Any help or suggestions would be much appreciated. Also Boot looping and only the Philips logo shows up. Thanks in advance.
[Philips, Sony, TCL Android TV] amennone:
Philips 32pfs6402/12

ciclo continuo

QM164E.0.16.102.24

7.1.1/N2G48H/0.16.102.24

Telaio 715G7030-M1A-B01-005N

703TQHPL143

Telaio: QM17.4E

ho necessità del file upgrade_loader.pkg
[Philips, Sony, TCL Android TV] eelenaz:
Thank you! This worked for my 43PUS8505/12!
[Philips, Sony, TCL Android TV] Toengel:
Hi,

see my firmware archive at my blog...

Toengel@Alex
[Philips, Sony, TCL Android TV] GasperG:
And there is no other app needed on the TV to allow ADB over WiFi?

Will try it, but why all the posts about USB connection on page one of this thread?
[Philips, Sony, TCL Android TV] ovso:
You do not need any other app as this is initialized upon TV's boot...

Early discussions in regards USB connections were about Philips Android tablet not Philips Android TV...
[Philips, Sony, TCL Android TV] maartenva:
Hi,

do you also got a tool for a QFU1.2E board?

I'm having problems with my 42pfl7008k/12

Thanks
[Philips, Sony, TCL Android TV] ovso:
Unfortunately I do not have it for QFU1.2E.

However you can find it on your TV yourself in folder \etc\virgin

Download it to USB, rename it to whatever.UPG and you are good to go...
[Philips, Sony, TCL Android TV] GasperG:
On Philips 5500, connection over TCP with ADB worked with no problem, did reboot to recovery, wipedatatool was succesfull.

... but sadly it didn't work for me, after couple of minutes it did high pitched noise with full volume and restared, must be a hardware issue or something. I took to service and just hope they will repair it, because I'm hearing bad things from others.

In the boot recovery menu I had an additional option not in the image in the first post. Cash Cleanup, or something like that, I did run but it didn't solve the problem.
[Philips, Sony, TCL Android TV] ovso:
Thanks for your feedback! I'll keep my fingers crossed and hope your TV will work fine once returned from service...
[Philips, Sony, TCL Android TV] d00lar:
thx

it did helped for my problem with tv turning on at 4am every day

usual reinitialize tv was not enough

48pfh5500

but i needed adb reboot recovery

holding yoypad is disabled for entering recovery from some time ;/

regards
[Philips, Sony, TCL Android TV] ovso:
Thanks for coming back with the feedback. I've updated this thread now with your input :good:
[Philips, Sony, TCL Android TV] El_Novi:
I feel really dumb but i can't connect to my 40PFT5500 through adb via wifi. It says (all the time):

List of devices attached

192.168.0.117:5555 offline
[Philips, Sony, TCL Android TV] ovso:
Make sure you:

1. Enable "developer settings" first

2. Also enable "USB debugging" under Developer options (in terminal emulator use ADB command: am start --user 0 -n com.android.settings/.DevelopmentSettings )

3. Use ADB Total Commander plugin to make your life easier

4. You are good to go...
[Philips, Sony, TCL Android TV] El_Novi:
Thank you very much! I totally forgot about enabling developers options. Anyway your file WipeData didn't work, but in recovery mode i did have option to Wipe cache - i followed rest of the guide and everything works perfectly now. So again thank you so much!
[Philips, Sony, TCL Android TV] thisguyhax:
Hello, i have a 49/PUS7909/12 Android TV and he is stuck on the boot screen. The tv doesn't react on my remote and back button commands. I've tried to get into the recovery mode, but it fails everytime. When i plug in the tv with button hold down, the boot logo appears, then the screen turns off (the ambilight leds back are still on) and nothing. I've also tried to connect it via adb (usb and wifi) but it fails also.
[Philips, Sony, TCL Android TV] ovso:
Well, the condition for using the Wipe Data Tool is that you need an access to recovery mode. Make sure to hold the down button for 10 second after re-applying mains. Also disconnect all HMI devices when you are attempting to enter recovery mode. If your TV is in bootloop for first time you maybe successful to enter Android Safe Mode. There is no exact procedure known to the public, but I was able to enter it couple of time by randomly pressing buttons from both sides of the remote control during the boot of Android system. When attempting to enter safe mode do not press any button at the back. Let us know how you are progressing...
[Philips, Sony, TCL Android TV] thisguyhax:
Thanks for the fast response :). I will try it.

Is it possible to connect the TV with a LAN cable to my PC for the adb commands?

And I also forgot to mention that the TV can only be shut off when you disconnect the power cord. And when you reconnect the TV to mains, he turns immediately on and gets stuck on the Philips logo.

EDIT: Unfortunately, it doesn't work. The screen again just turned off but then he turned on again. it seems that the tv tried to boot a second time.
[Philips, Sony, TCL Android TV] kiucheng:
Is there anyone has a WipeDataTool for 2016 models? I am looking for 49PUS6561. Mine is in a boot loop after the last firmware upgrade and able to enter recovery mode. Tried wipe cache, didn't work. Tried flashing firmware downloaded from Philips, didn't work.

Or somebody has a 49PUS6561 and kind enough to adb a copy of the tool for me? Thanks
[Philips, Sony, TCL Android TV] ovso:
Try to flash the previous version QM163E_R0.1.14.31 (000.001.014.031) or that version of the firmware that worked on your TV before the upgrade. I hope you kept the downloaded UPG file somewhere on HDD...

As a good practice I recommend you to always reset TV to default settings before upgrading to QM163E_R0.1.15.15 (000.001.015.015)...
[Philips, Sony, TCL Android TV] kiucheng:
Unfortunately I did my updates OTA
[Philips, Sony, TCL Android TV] ovso:
Than this is another good practice, to keep previous firmware downloaded and on hand exactly for this kind of scenarios.

You'll probably have to get Philips service to look at it as I am not sure where you can find mirror of previous Philips firmware for your TV model...
[Philips, Sony, TCL Android TV] kiucheng:
UPDATE

For some reason the TV managed to boot up this morning although it still suffer from frequent random restarts. Then I managed to grab a copy of Wipe Tool through adb and still the same after loading it in recovery. I looked up Philips websites and realised the firmware for Norway (I bought my TV and use it in Norway) is a hundred MB larger than those in the UK. Because my TV is connect to a router connected to a UK VPN (for iplayer) I suspect the OTA update used the UK firmware instead. So I downloaded the Norway firmware, boot into recovery and flash it. After a couple of reboot and it works!

Although the downside is I have lost BBC iplayer app. I have tried loading the SHEILD iplayer apk and it just open the BBC webpage. Tried side loading the Tablet iplayer apk, it doesn't work with my TV remote. So if anyone can extract a copy of BBC iplayer from your Philips TV, it would be very much appreciated!

I have attached the Wipe data tool for 49PUS6561 in case someone is interested. To boot into recovery, hold power button at the back of TV while plugging in the power (Works for me 60% of the time)
[Philips, Sony, TCL Android TV] hakimbly:
infinite loop can't move in recovery

Hi,

I'm having an infinit bootloop on a 32pfk6500 i can get to recovery but going to apply update from external storage seems impossible with remote nor tv joystick.

I'm reading something on adb? how do you do that i don't see any wifi connection from my tv..

Lan or usb?

thanks in advance
[Philips, Sony, TCL Android TV] ovso:
Try to connect USB keyboard first (I've only tested it with wired keyboard). You should be able to navigate through recovery menu with Arrows and Enter keys...
[Philips, Sony, TCL Android TV] hakimbly:
thanks

ur a ****ing hero man !!!

it worked

thanks a bunch

now the remote doesn't want to pair :s
[Philips, Sony, TCL Android TV] ovso:
Good to hear you are winning :) Re-pairing of the remote is very simple procedure, just press red and blue buttons on remote at the same time. Success should be confirmed on the screen...
[Philips, Sony, TCL Android TV] hakimbly:
Tried it already also reinstall tv and then OK button

both failed :(
[Philips, Sony, TCL Android TV] ovso:
Try to remove batteries, than press randomly buttons until all capacitors dissipate energy, make sure you insert new alkaline batteries, try to press red+blue buttons again...
[Philips, Sony, TCL Android TV] hakimbly:
Bought a new set of duracell alkaline batteries and tried what you suggested but failed....

Any other idea?
[Philips, Sony, TCL Android TV] ovso:
This is text directly from Philips Android TV service manual :

For re-pairing (coldboot of platform possibly needed) press the red/blue hot keys simultaneously for a few seconds. Make sure that the distance between the remote control and the RF4CE receiver of the TV-set is less then 30cm. A message like “Pairing successful”, confirms the match-make.
[Philips, Sony, TCL Android TV] hakimbly:
it didn't work, i made it worse

i was playing around with terminal and adb

i entered the bootloader on the tv it restarted and is now stuck on the philips bootscreen

i'm so stupid
[Philips, Sony, TCL Android TV] ovso:
I've also entered bootloader in the past. You simply need to enter recovery mode and go ahead either with WipeDataTool or firmware re-installation. But you will be hit again with non-working remote. Not sure what else to advice...
[Philips, Sony, TCL Android TV] hakimbly:
already tried to go in recovery but this time he doesn't respond joystick down on tv and power plug

before i had a bootloop now just stuck at philips

i don't care about the remote no more just want that tv back up

---------- Post added at 08:40 PM ---------- Previous post was at 08:29 PM ----------

Fixed it with usb and adb

still thanks for all your help
[Philips, Sony, TCL Android TV] hakimbly:
Sooo, my tv dropped today and the screen is cracked.

can i just buy a new screen or i"m i f*cked? pfff
[Philips, Sony, TCL Android TV] ovso:
You can buy the screen separately. Are you able to change the screen yourself?
[Philips, Sony, TCL Android TV] hakimbly:
Yeah i could repair it myself where can i buy it and what's the price?
[Philips, Sony, TCL Android TV] hakimbly:
32pfk6500/12
[Philips, Sony, TCL Android TV] ovso:
You can find the details about your display panel model here...

You can order new one for 65 EUR here...
[Philips, Sony, TCL Android TV] hakimbly:
Thanks man but they don't have it in stock i searched the web but came up with nothing, do you know any other place?
[Philips, Sony, TCL Android TV] ovso:
It is quite new model of the Philips Android TV you've got, that is why. You should be able to get one in an authorized Philips service near by where you live. Of course they would be willing to install it for you, but just politely say you are DIY guy :)
[Philips, Sony, TCL Android TV] hakimbly:
So, i'm from Belgium and we don't have philips service points here. I called to philips and you have to go to local store and they will send it and after philips does a checkup (30 euros) and they will tell you the price. Person on the phone wouldn't allow me to talk to a technician to find out the price. Any idea what to do?
[Philips, Sony, TCL Android TV] Eatyourdog:
My Philips 55PFL6097t turns on but after a few seconds enters a reboot cycle. Would the data wipe work on this TV since it isn't listed on any of the named lists or is it a hardware fault?
[Philips, Sony, TCL Android TV] ovso:
I would find out in your shoes who is the TV service supplier for your local store and ask that company for favor to order new screen panel...
[Philips, Sony, TCL Android TV] ovso:
As far as I am aware Wipe Data Tool works only on "Android TV's". Your TV is "SmartTV" so would not count on this utility...
[Philips, Sony, TCL Android TV] Vlada165:
OVSO prosím ...

Ovso prosím podívej se do toho (českého) vlákna na TVfreaku - mám průšvih, kvůli tomu že ten root nebyl trvalý jsem (zřejmě) poškodil bootloader a držením tlačítka (nevím jestli nedržím špatně)se tedy nedostanu ani do recovery :(
[Philips, Sony, TCL Android TV] DARK7RIDER:
warranty

Hi, i have problem, i want to send my tv to service, but i am not sure if they will accept this. I am confused, because i installed "wipedatatool" by recovery. What do you think, will they have something against?
[Philips, Sony, TCL Android TV] ProtoDeVNan0:
Dude! It fixed ALL my issues. Not working WiFi/miracast. HDMI scaling issue. Everything! THANK YOU SO MUCH.
[Philips, Sony, TCL Android TV] ovso:
"wipedatatool" is part of the firmware package, belonging to the firmware and this tool is used by service technicians too. I do not think Philips service technicians would waste their time searching for trails of "wipedatatool" in the logs... You can also tell in the service center, that the call center operator asked you to perform system reset using provided "wipedatatool". And by the way this "wipedatatool" is publicly available on the official Philips Russia website.... Let us know how did it go in the TV Service center with your TV.
[Philips, Sony, TCL Android TV] ovso:
Glad to hear this utility helped you :) Thanks for feedback...
[Philips, Sony, TCL Android TV] ovso:
Unfortunately you can not root it. Your Adroid TV is based on chassis QM15.2E where the original firmware was secured pretty well from the initial release...
[Philips, Sony, TCL Android TV] Vlada165:
Root Philips 40PUT6400

I root sucessfully, but older firmware 000.005.234.014 only with Kingo ROOT (PC version only) and temporary (before restart TV only).

I need root permanently, but if i reeboot to boot loader, Philps logo only - ATENTION !!!
[Philips, Sony, TCL Android TV] bertlov:
Problems with channelscan

Hi

I have a 55PFT6510/12 with QM152E.0.5.234.14 FW

When I first installed the tv set a year ago, (with an older fw) I somehow managed to exclude some channels from channellist, if I remember correctly it was in Android settings ?!

Well that worked fine, but now it shows up that I need some of the excluded channels. The menu where I excluded them in the first point is no longer reachable due to fw update.

Then I have tried all that Support can come up with, like normal channelsearch, reset tvset, and factoryreset, but with no luck.

Then I tryed this wipedatatool, just to have an error "Warning: No file_contextscript succeeded: Result was [0]"

Did then dl from \etc\virgin\ , renamed it as described, and had a succesfull run.

BUT that did not solved my problem. After Reinstall I ran channelsearch, and the old excluded channels is still missing :crying:

/Søren

Update:

Used wipesafedatatool, mains power off for an hour, reset to factorysettings, then starteded setup all over once more, and now it works perfectly. I know for sure that I have been missing the power part, and perhaps overlooked result=0 at a time.... But anyway I am happy now that it all works..
[Philips, Sony, TCL Android TV] Kemal3200:
43 pus 6501 wipe data tool
[Philips, Sony, TCL Android TV] Kouya1600:
Has Anyone a wipe Data Tool for 55PUS7181/12 Android 6.0? My TV has a Bootloop, but i have no Wipe Data in Recovery Menü.

Only Reboot, wipe cache and install Zip from SD Card.

Best Regards
[Philips, Sony, TCL Android TV] ovso:
Wipe Data Tool is also deleting cache of all installed apps. So if the root cause of your boot-loops is one of the installed app, than "wipe cache" should fix the issue. If boot-loops will continue than the root cause is more likely buggy firmware. Unfortunately I do not have the WDT for your TV.
[Philips, Sony, TCL Android TV] Kouya1600:
Ohh its bad from TPV that is remove the Wipe Data function. Any Android Smartphone has the Function for make a Clean Firmware.

But thanks.

I think i must Contacting the Customer Support for Repair my TV.
[Philips, Sony, TCL Android TV] Radolex:
Here you are, all files from \etc\virgin from my 55pus7181 6.0
[Philips, Sony, TCL Android TV] Radolex:
[MENTION=6995621]ovso[/MENTION] Do you know what's the different in this files?
[Philips, Sony, TCL Android TV] ovso:
wipedatatool.zip - Deleting cache of all installed apps by user

wipefactorydatatool.zip - Used when you select "Reset to default" from the network menu

wipereinstalldatatool.zip - Used when you select "Re-install TV" from the Android menu

wipesafedatatool.zip - Deleting cache of all installed apps by user including system apps
[Philips, Sony, TCL Android TV] igius12:
hello, can anybody help please?

i have a philips 40pft5500/12 led tv

every time i switch it on, it stays on for few minutes and then does a restart and no problems after that.

i tried all philips team told me disableing hbbtv options, firmware upgrades etc etc but no luck.

now i want to try adb option .

i cannot enter recovery pushing down button or pushing button.

now i will have to do with adb to enter recovery.

i red all pages,connected via wifi or lan but cant understand why it says connected and device offline.

can you help me please
[Philips, Sony, TCL Android TV] Ronnin1978:
please anyone have wipe data tool for 43pus6501?

my tv is restarting continuous, I cannot shoot down

thank you in advance
[Philips, Sony, TCL Android TV] igius12:
anyone to help please?

anyone to help please?
[Philips, Sony, TCL Android TV] Kemal3200:
1drv.ms/f/s!As6rqNXr-_CchYx0A5MfThk8WilQXw

---------- Post added at 10:46 PM ---------- Previous post was at 10:43 PM ----------

1drv.ms/f/s!As6rqNXr-_CchYx0A5MfThk8WilQXw
[Philips, Sony, TCL Android TV] igius12:
please any help for my tv
[Philips, Sony, TCL Android TV] Tellerian:
Hi,

Does anyone have the wipedatatool for 49PUS6401/12? I've tried all the ones provided thus far, but verification fails on all of them...
[Philips, Sony, TCL Android TV] Timoxy:
Hi all,

I've recently bought one 43PUS6401 but, my TV bootloop again and again. I tried to put the file on my USB but the file doesn't work. I tried too an update but nothing .... What make ?
[Philips, Sony, TCL Android TV] ovso:
Both of you, your TV 49PUS6401/12 is based on chassis QM16.3E, therefore you need to use "wipedatatool QM16.3ELA.zip". Verification should not fail if you use correspondent wipe data tool to your chassis.