[Samsung Galaxy S7 Edge Questions and Answers] Jaiy:
Rewards Points Lost after upgrade?

Forgive me if this has already been discussed; this thread is now 113 pages, and I admit I haven't read them all. If my answer is already up there somewhere, please just point me at the message number.

I have a UAE/XSG S7edge. I am based in the US. I've been using S-Pay now for about a year or so with no problems. US-based credit card in the app, over 6500 reward points now accumulated. Last week the app told me a new version was available so I attempted to upgrade but it failed. It appeared to be a mandatory upgrade, requiring me to either OK to upgrade - which was failing in the Play Store with an incompatible device error, or I could CANCEL the upgrade - in which case the app exited.

So I decided to upgrade my S-Pay Framework using the 2.8.03 version from APKmirror. After doing that, when I next opened S-Pay it told me again that a new version is available and would I like it, so I again said yes. This time it upgraded OK - I now have S-Pay 2.8.47. However, in the process, all data was lost - the credit card, all my store loyalty cards, my pin, fingerprint settings and so on. I have had to reenter everything and re-activate the credit card. It looks all set again, with one exception, this version does not show the reward points menu option...

Does anyone know if there is any way to restore the reward points menu (and the points themselves)?

I have not yet used S-Pay to pay since this upgrade, so perhaps they will magically come back when I do, or am I going to find myself back at 10 points for first use?

Update: I can confirm that payment transactions do still work (in the US) with 2.8.47, but even after several transactions, there is still no rewards points menu, so I cannot see my points total, nor do I know if these new transactions have been added to my total. Any suggestions for how to get the rewards points menu back?

Update: The Galaxy Apps store shows this version of S-Pay as "Samsung Pay AE" so I guess it went and upgraded to the Arab Emirates version - not surprising given that I have an XSG phone. So the question now is how to get back to the US version? And do I need to change both S-Pay or also S-Pay Framework?

Update: In the absence of other advice, I went ahead and tried to downgrade S-Pay to known US version, 2.7.13. This installs and runs and I can briefly see the Rewards Points menu there, but then it pops up a dialog informing of a newer version. Just as before, I can either accept this upgrade, which takes me to the AE 2.8.47 version once again, or I can cancel in which case S-Pay exits. I also tried some other S-Pay versions, and found they either did the same (require the forced 2.8.47 upgrade) or didn't work at all - e.g., the 2.9.xx app versions just crash with this framework version. Since it is not possible to downgrade the framework without a phone reset, which I do not plan on doing at the moment, it would appear that once you upgrade to the 2.8.03 S-Pay Framework, you are forced to the S-Pay version that corresponds to your phone's CSC. So no Rewards Points Menu any more. Maybe someone can post a 2.8.xx US version and it won't then force an upgrade to the AE version anymore...