yashsingh1/xdaforums huggingface dataset:
[G4 General] nipun1110:
So after a long time, G4 forced me to write another thread. You see I am a die hard G4 user. I can challenge you, noone is as crazy as me for G4 out there. Want proof?? This is my 3rd G4. Yes 3rd. First one had bootloop. But my local LG providers didn't help me as it didn't have warrenty paper. Second one was stolen. Now third one....Yah it also went into bootloop yesterday. And if you are curious, yes, all of these had S/N 505. My first one went into bootloop within 2 months, last one 5 months I guess. So that's it, I am telling you who are still jumping and showing pity to the guys having bootloop issue, you guys will also have the same issue someday (if you have S/N 505).

I don't know why the petition stopped for repairing G4's having bootloop issue. It was a very good approach.

Now I am forced to say if this is the way LG wants to make money by cheating people, we all should quit LG (only my opinion). Such a widespread problem but showing technical limitations, LG refuses to repair the devices. Yes you may have business policy, but this is an open issue now. See the device, if it really has the problem due to the so-called "loose connection between parts", why just you don't repair or replace the device??? Nobody is asking for any extra favour, right?

Now G5 is out. People are heavily praising it. But they did also when G4 was out. Even LG's promotion for G4 was much better and much more than this year's G5's. But what actually LG gave us special with G4?? Being a die hard user of G4, I can say that nothing but a really good camera and a replaceable battery. LG did so many unfair things with people regarding G4. All other manufactures somehow, directly or indirectly let people unlock their phones' bootloaders. Even there also LG did injustice by letting only a specific model to be unlock. Who knows they won't do that with G5?? Who knows there won't a similar problem like bootloop with G5 also? We xda community are really fond of modding our devices, isn't it? You can say it's a small portion, but day by day XDA members are increasing which shows people are more into modding/customizing these days. So why not LG? Why not improve your customer service? It's 2016!! Come on!! Don't behave like we are still living in an age where to send a message to someone, it takes ages. Do fair business LG, it's people hardwork's money you are taking in your pocket. Do some justice to us......
[G4 General] Diatomix98:
Had so much troubles trading my SEA H815 off for an EU H815..... My first LG device and probably my last LG device as well if they are not making any progress in these aspects. My EU G4 currently is a S/N 601. Hope this problem has already been solved in later badges.
[G4 General] nipun1110:
The company that wants to fight Samsung and also has potential, I don't understand why is so poor in decision making.

1. Make yr customer service competent and customer friendly.

2. Keep promises that u make to people.

3. Make your devices developer friendly.

Boom!! What else needed? Look at xiaomi. In 2 years they are here, another 4 years LG, u will find them above u n beneath Samsung maybe
[G4 General] milan187:
Didn't they announce they would fix all the bootlooop issues?

I didn't read I'm detail but that was my understanding.

Sent from my LG G4
[G4 General] 012512:
hmm, I have h818N 505 serial and I'm waiting for it to die or bootloop. Even so, I still have an iphone as a back up phone incase bootloop happens anytime, anywhere. Take note that my LG phone is now 5 months after purchase. I still have a month before the judgement day. If my phone passes for more than 6 months well I'll be one damned lucky guy. Let's see about it.
[G4 General] spartan268:
They said they will fix it. But only if it's under warranty. If your bootloader is unlocked, then you might be screwed. Some people have got it repaired others have been rejected.
[G4 General] dontpannic:
Not all 505's will fail, please stop scaremongering.

If they do fail, then they'll be repaired or replaced under warranty. You might also like to know that this issue has also been reported on 506 and 507 devices. Are all of those destined to fail as well?
[G4 General] john306:
9 month old 505 G4 here, thankfully still working perfect. Hopefully it lasts
[G4 General] nipun1110:
if u haven't read my paragraph, I have bought 3. 1 is lost, 2 out of 2 that I own dead. so prabability is 100% if I math it correctly. I only have 505's, so don't know about 506 or 7. There were a handful of people like me when my first device got bootloop. I hope I don't have to remind u where the number gone now if u r quite up-to-date with the forum. Of course I wish noone faces the problem, but if u do someday, please come here n give me a like even though u will b sad.
[G4 General] One Twelve:
Because LG has been dutifully repairing defective G4's the world over. Under warranty. The issue is not that there is no repair but rather how long it takes to get the device back, typically a month.

There was a thread where people were talking about half the screen dead and were most calm about it. if that happened to me i'd be pretty nervous. warranty repair again. in fact easier as its only a screen replacement instead of a mobo replacement. mobo's are expensive so LG is footing the bill, each and every time it happens. Oh they know. Do they want to go through it again with the G5, doubtful.

Your problem is you cannot get warranty as you have to import. My sympathies.

Now tell me, if you know 505 isn't good why did you get it twice over. Why didn't you ask for later models ?

A device that does not slow over the months ?

Expandable storage.

This is something we just have to live with. Not you though, thought you got the unlockable euro H815 each time.

is LG the only vendor that does not allow bootloaders to be unlocked i wonder ?

The same thing applies again, warranty replacement. Same as with other vendors.
[G4 General] KingFatty:
LG was happy to fix my 505 LG G4, at no cost to me, with very fast shipping and turn-around. So LG made me happy even though mine failed, they fixed it fast.
[G4 General] daClaus:
Weird. Saw this thread this morning, now my G4 is bootlooping to death. Guess what? S/N starts with 505
[G4 General] Eddiekool12:
Mine went 4 months then died
[G4 General] Dark$tar:
Ah its destined to. However, LG is replacing the boards with 505 and 506 boards. (those are the boards which were manufactured in mid of 2015 (May-June).

My G4 got stuck on bootloop last month and I went to LG Service center. As soon as I started describing that its stuck on boot loop, he understood the entire thing (guess the issue is pretty famous by now) and then without asking any question he just replaced the board in warranty. Didn't even ask for bill or warranty papers. (though I guess the serial number itself explains the warranty status).

I'll suggest you guys., go to service center and get it done. If it doesn't work out at one of them, try other one. There must be multiple in your city.
[G4 General] amdev0101:
Their service (SBE) refuses to repair the phone as well, I'm annoyed as hell, a guy got it repaired by them after the warranty period for free when he got it of 2nd hand and unlocked bootloader, he didn't even have a receipt... And when I phoned them the guy I was speaking with they "will not fix it because the whole mother board has to be replaced and it would be cheaper I just buy a new phone", so according to them its cheaper to buy new phone for 400 pound than get it repaired and not to be charged for it? Huh, fu**ing amazing logic LG, I emailed them about this yesterday and still did not get any reply. Say no more about LG, it's my first and last LG phone, I loved it till now but I'm just done.
[G4 General] DoKaTSuYa:
I agree that the G4 is a great phone but LG's services sucks badly, my last LG phone.
[G4 General] mohitgalaxy3:
May be and may not be. This is my 2nd G4 both 505.

1st one went to bootloop as soon as I upgraded to MM but second one is working fine.

However I don't like this device at all.
[G4 General] One Twelve:
Because no root on M ?
[G4 General] BG64:
Does anyone know if I can send my phone in for warranty even if I've unlocked the bootloader? My phone isn't bootlooping yet, but I'd love to know what to do if it does..
[G4 General] mohitgalaxy3:
no root no bootloader unlocked...no option to choose a diff model in malaysia...bad battery backup...bad performance in auto mode in low light...bad sound.
[G4 General] gioxoid:
Is there a way to track servicing for UK phones?

I found this http://www.servicelg.com/lge/MenuDispServlet?nextpage=/enduser/trovaschede.jsp&lingua=EN , but i think is only for ITA
[G4 General] jinderation:
Sold my 505 TWN H815 variant couldnt wait for bootloop to occur and have heavy losses...#neveragainLG #boycottLG
[G4 General] zwodziarz:
Hello there got some great news I unlocked the bootloader on my G4 then got into bootloop after using Genisys ROM (I don't know if this has anything to do with the bootloop but after I installed Genisys it started to freeze and reboot from time to time). Send it for a warranty issue (Poland) and they've changed my motherboard! I was ecstatic when I saw it hehe don't know why the phone is still in warranty and they haven't written anything about bootloader or anything. Anyway I will be carefull with unlocking my further phones now. Switched to Xiaomi Note 3 PRO and the battery life is 3 times better, overall so much faster even when browsing the web and waaaay better UI super-fluent. Just the camera is a piece of sheet. Cheeers guys!
[G4 General] leggo818:
Thanks, i m trying to go through UK since the USA says they have no parts for the H815 (thats their excuse at least)

But i think i have the SE asia variant, so i dont know if UK will also reject this :(
[G4 General] gedas5:
if it is SEA version then there is very little chance that they will grant you the warranty repair. I have a feeling that they will refer you to send the phone for repair to Asia.
[G4 General] jinderation:
H815 Taiwan Bootloop today RIP

IMEI : 359872061569660

s/n: 505KPSL156966

#neveragainLG #boycottLG
[G4 General] solomhamada:
After my experience "which seems to be matched here", I would really advice against buying any LG phones
[G4 General] Waxim1:
Well I have not used G4 but used a lot of LG phones in few years (LG Nitro, F160, Optimus G, G Pro, GX, G2, G3, GK F220, LTE 3 F260, G Pro 2) and never found any issue like I have read about G4. Not sure if all G4 line is faulty but saying every model is faulty is a bit too harsh. Currently using V10 and it is working perfectly fine.
[G4 General] NeoDJW:
two g4 with sn 511 died this month :D
[G4 General] Hammer_drum:
My G4 died 3 weeks ago.

Since then I've encountered the worst customer service team I've had the pleasure of dealing with.

Diagnosed the problem within a day but needs a new board. 2 weeks later they are STILL awaiting parts from Holland.

What a shambles.

They say they'll call you back within 24 hours and it never happens.

This is the last time I buy an LG device of any kind, they can't look after customers when things go wrong.
[G4 General] neobdium:
My G4 is alive again :) they change my motherboard s/n 505 to s/n 607. The question now is this sn 607 will have bootloop?
[G4 General] pretis:
Mine 505 was replaced with 606. Let's hope this will work more than 8 months :)
[G4 General] Jens1969:
My G4 (#506) died last week. Nine month old. BL unlocked, so I have to see, if they'll fix it. Meanwhile I use my ancient Nexus 4 running CM13 - and that one feels almost as fast for day to day jobs. Battery is really bad, but I won't complain. Nexus 4 is made by LG btw.... don't know what has happened to LG's QC.
[G4 General] Hammer_drum:
Update: My UK model has been with LG for about 3 weeks - yesterday they emailed me to say they can't get hold of the parts to repair and have offered me a G5.

I have accepted and am waiting for them to authorize and send.
[G4 General] gedas5:
You kidding me! How likely that they are going to offer this to me? I've escalated with them through different sources and they finally admitted the delays in motherboard production. Have you been chasing them?

---------- Post added at 06:43 PM ---------- Previous post was at 06:41 PM ----------

Exactly in the same boat here... back to my Nexus 4 :)
[G4 General] Mdsummer:
Sn 511 died, 5mths owned.

The most irritating part was lg cs who gave a black face while attending to me, suggesting he had seen way too many bootloop cases.

I'm wondering if any mb starting with 60X will also bootloop.
[G4 General] raptorddd:
yes they been hit by bootloop only one 604 from russian forum.. and a few 6xx but those should be used for 8-9 months to show up.. so we still need to wait till all that time has passed ..lets hope not..
[G4 General] xurena:
Just an info. Near end of life battery could also causes bootloops. Happened to my LG G3 with sudden bootloops one day. Worked fine after swapped the battery with wife's LG G3 battery. Then wife's G3 having bootloops. It's the phone detected bad battery causing restart.
[G4 General] jinderation:
Dont trust lg guys like i said this company always lie..
[G4 General] Hammer_drum:
Told me on the phone today all G4s with them are being replaced because they can't get the boards in.
[G4 General] gioxoid:
How did you notice or check that mb has been replaced?
[G4 General] arvarobert:
What u mean with that?I don't understand...

Sent with TapaTalk app from my LG G4
[G4 General] Hammer_drum:
Sorry that wasn't very clear.

LG can't get the replacement motherboards quick enough so the current batch of G4 units in for repair will not be repaired - they will be replaced with G5 units.

Mine is shipping this week.
[G4 General] arvarobert:
Then report us,please.I have 818p version and i'm afraid of bootloop.
[G4 General] gedas5:
Yes this is correct that they are having issues with the production of motherboards as that is what they confirmed to me on several occasions but I don't think that all LG G4 will be replaced to LG G5. Probably it will be just certain lucky ones and also it will probably be done in couple of countries.. Otherwise can you imagine the anger of the people that just had their phones repaired instead of being replaced...
[G4 General] Hammer_drum:
If they can't repair they have to refund or replace so you either get the cash or a replacement.

I'd rather have had mine repaired within a week rather than been without it for nearly a month.
[G4 General] leggo818:
LG UK are ok with fixing my LG G4 H815!

But somehow i need to have an UK address for them to 'pick up'

Are there any G4 owners who live in the UK that had their phones 'picked up'

"For security purposes I regret to inform you that I am unable to provide you with the repair centre address for you to ship the handset to, this is why we need to arrange for the handset to be picked up from a UK address"
[G4 General] gedas5:
Yes mine is sitting at one of their authorised repair centres. It should be ok for you to send to me but the problem would be sending the phone back to you as they will send it back to me after the repair. Unless you would arrange pick up from my address once it is fixed.
[G4 General] arvarobert:
My G4 h818p is heating like hell,will this end in bootloop?

Sent with TapaTalk app from my LG G4
[G4 General] Mdsummer:
I got back my lg phone. Sn 607. Did some set up and felt the phone heat up again. I wonder is it the overheating that is melting some part of the motherboard? If yes, any way to underclock the cpu without jailbreaking? I have 6 mths warranty left so my 2 choices are to avoid bootloop.. Or overheat it until it bootloops and ask them to change a g5. [emoji1]
[G4 General] konradsa:
Looks like heat contributes to the problem. I installed MM upgrade on my phone on Sunday, which caused it to heat up a lot while reinstalling all the apps and such. And it boolooped the following Tuesday. I suspect that the heating or large temperature change causes some connector to break on motherboard which then causes the bootloop issue.
[G4 General] raptorddd:
you can uderclock if you are root it. i think. and only inLP you can get root with locked bootloader.

i beleive that its the main reason soldering fails ..
[G4 General] imarcel99:
Is there any way to enforce the bootloop problem?
[G4 General] android404:
505 serial number, bootloop after 355 days of usage, fixed for free through my carrier despite root.
[G4 General] leggo818:
thanks man, i am trying to get LG USA to fix it or replace it for a refurb now that LG UK is saying they will fix it.

Just gotta start calling them
[G4 General] Abdl:
Why would you wanna do that
[G4 General] gedas5:
Good luck and hopefully you'll have enough patience and another working phone while you get your LG G4 sorted as that will take a while.
[G4 General] raptorddd:
they say heavy games or heavy multitasking.. id say reflash phone over and over when its optimizing it gets really hot..

keep doing it..
[G4 General] rayan210:
I've just got this issue with my H815 506, bought nearly one year ago. This phone was bought in Algeria (in a official LG store) by my aunt, i came back to France with it. LG France don't want to repair it as it wasn't bought in the EU. I tried to implore them by saying that it is a worldwide problem and other things, but no answer. I'm really angry now...
[G4 General] nipun1110:
There was a guy, few days back, was heavily criticizing this thread. Where is he?
[G4 General] ghosty7:
Just happened to mine H818N, sent back for repair. Bought October 2105 serial 505...what a farce.
[G4 General] gioxoid:
I think that the title of this thread can be modified: "Eventually all 50X ....." :(
[G4 General] PloomBoom:
Just got bootloop, any fixes?
[G4 General] doomalikaw99:
check this thread http://xdaforums.com/g4/development/ilapo-infinite-loop-auto-power-off-fix-t3404421

Be sure to thanks the guy!
[G4 General] PloomBoom:
Thanks I'll check this out!
[G4 General] g_ding84:
My 508 just bootlooped last night. Worked solid for 8 months. I couldn't get it into download mode or recovery.
[G4 General] dhepaa:
can I join the bootloop club now? my LG G4 h818p just got bootlooped today when I browsing and now it getting fixed at service center despite the warranty is already expired ;) ( it's sn505 btw)
[G4 General] arvarobert:
Hey guys.When i make a factory reset(because battery drain on Marshmallow) could i get into bootloop?
[G4 General] Tech James:
Im getting fed up of my LG G4

The first ever firmware on it was H815X wtf is that?

Also when i upgrade from LP to MM Pokemon Go and some other apps lag like crazy

LG G4 SUCKS!

---------- Post added at 05:50 PM ---------- Previous post was at 05:49 PM ----------

Make sure the roll back version is 0, then you wont get bricked!
[G4 General] arvarobert:
How can i check it?
[G4 General] Tech James:
Ring this number *#*#244773825625#*#*

It will open up an menu

Scroll right down and look at roll back version, tell me what it says

---------- Post added at 06:07 PM ---------- Previous post was at 06:06 PM ----------

Anti-rollback Version

Mine is 0
[G4 General] arvarobert:
Anti-rollback version:0

How to factory reset my phone (h818p) : from settings or hard reset?
[G4 General] marcge 63:
Hello,

Mine got bootloop as well yesterday, I was syncing some files using 4G. Noticed the phone was VERY hot, then that was it.

Now, i made the following experiment : after the phone is completely cooled to -20°C it can boot and work normally (I could refurbished it with LGUP)

But when used at ambient temperature : no way to have it passed the LG logo screen (no Blue led blinking as well)

Bought in nov2015 with SN510, I will send it back for repair.... I hope the unlocked bootloader won't be an issue ?

Marc
[G4 General] nipun1110:
I happen to be one of the very first persons to shout on this issue. I know how it feels to have a dead phone. I tried to warn people and seeked help from almost everyone possible. But so many people criticized me. Yes I was making lots of threads, but that was to get the attention. Now see where we have come. Who is right now??? The ample amount of comments in this thread make me feel so sad and I honestly understand all your pain believe me. I really know how it feels to love a phone and then see it dead for some bull**** errors in manufacturing and then not being able to repair it as if it was your fault. I also requested LG so many time to help me out, but they didn't. Now see the big economical loss from LG's side. I have switched to HTC 10 now. While HTC's financial loss made me really sad, LG's loss make me really happy as I think they are one of the worst companies regarding customer care service. Anyway...guys, already a guy has sorted out a solution for this issue. Although I haven't tried it myself, I think that guy is a genious.
[G4 General] Abdl:
Link for solution??
[G4 General] One Twelve:
Buy a phone without warranty then tell me which company will help you after? NONE!

End of story.

If my G4 dies after warranty expires, I have 2 options

- another g4 for half the price.

- maybe a v20

Will I buy another LG product. Yes.

Reading around these boards I find so many issues with other companies that quite frankly key the smartest advice is don't buy at launch. Costs more and the chance for manufacturing defects defects is higher.

Otherwise maybe nothing will happen to my g4 and two years from now I will still be on the same one :)
[G4 General] nipun1110:
Please check the comment of an user a few posts before. Thanks.
[G4 General] jinderation:
Cut ur bullcrap no one has spare cash as u for wasting on some ****ty device that dies after some use take ur bloating some where else ... i could do this i could do that... U come here n try to make lg look soo good...no one buys ur **** here

---------- Post added at 12:01 PM ---------- Previous post was at 11:54 AM ----------

I also asked them to ship my device to taiwan for repairs from states they refused i said i will pay for shipping they still declined they said they have nothing to do with lg taiwan man f them what a type of business are they running here...buch of a holes never buy from lg again please spread the word tell ur friends n family if we dont buy from them they stocks are going to die most probably stop them from exporting phones to other countries
[G4 General] WTF?:
my 505 has never bootlooped and has been bootloader unlocked and rooted for over a year, and has been dropped 1000 times and reflashed with various ROM's hundreds of times and it is the most reliable phone I have ever had in 7 years of having smartphones. I cannot imagine a more perfect phone --- I wouldn't trade it for ANY brand new flagship phone!! - No phone is as good, they all have sacrifices compared to G4 H815 - I love having the world's best phone, even 15 months after it was made, NO PHONE competes! - woohoo!
[G4 General] Abdl:
Count yourself lucky
[G4 General] jaksn1234567:
Bootloop

I can confirm this 100% on my 3rd G4 in under a year because software failure. First one wouldn't register my touches, second one bootlooped. I was not rooted, did not modify and had up to date software.
[G4 General] sstanton86:
I just ordered an LG G4 in the UK. After going to all the latest and greatest, (including the newer LG G5) Just realised I missed the look and feel of my old G4. So I placed an order from a UK retailer.

So my question is, because I've only just placed an order, will it be safe to assume I won't get the 505 version? And if I do, would it be worth returning and ordering straight from Amazon (LG retailer) in the hope they said out a newer one?
[G4 General] raptorddd:
well i have a galaxy s a s2 skyrocket and s4. no warranty. and guess what they all work okey. after all those years and flashing roms... how its been? alot of years.. and someday theyll die. and if you take care theyll last longer.. so G4 should last the same as others phones as long as you take good care. no drops ect... but it doesnt. this is 2nd phone first one bootloped..
[G4 General] nipun1110:
I just want to ask u one thing. How to write in between quotes? :) btw nice reply to that guy. Truth is he won't understand the pain until he falls into the trap like us.
[G4 General] nipun1110:
[MENTION=981123]dontpannic[/MENTION] are u still using that G4?