yashsingh1/xdaforums huggingface dataset:
[Samsung Galaxy S7 Edge Questions and Answers] Infinity123:
I have the same problem, but it is much worse than others have described. I sometimes can't even use my phone, because it just keeps switching between the recent apps view and multi window. It is funny and sad at the same time :D.

Video: https://drive.google.com/file/d/0B9j37nkIE8DeN2RmN3FjY09PWEk/view?usp=sharing

Edit: I have tried all suggested fixes... no luck. I haven't received the 3mb "urgent" update yet.
[Samsung Galaxy S7 Edge Questions and Answers] Joe6006:
Mine has done the same thing at times, sometimes it doesn't do it at all and sometimes it goes crazy like in your vid.

I have the 3mb update, it didn't change anything.

Have you done a factory reset since you got the phone?
[Samsung Galaxy S7 Edge Questions and Answers] Infinity123:
Yup
[Samsung Galaxy S7 Edge Questions and Answers] supremekizzle:
Damn. On the one hand I hope it's software so I don't have to return it, but on the other its got to be fixed in the next week so I don't go past my return date. I haven't even gotten the "urgent" update everyone is talking about. Who's to say when I'd get the recent apps fixing update? Those who have gotten the "urgent" update, are you on T-Mobile? How were you able to grab the update? A notification? Or did you go into about phone and check for an update?
[Samsung Galaxy S7 Edge Questions and Answers] spectrumfox:
I'm on AT&T and I've yet to receive this update that people are referring to. I don't think American carriers have received it yet.
[Samsung Galaxy S7 Edge Questions and Answers] Zychic:
i have gotten all the updates, and no it does not fix the issue, for me at least. i even did a factory reset after the firmware update, and then got the famous "urgent" update. Again, still not fixed. i did contact a Samsung repair employee on Saturday, He took control over the device with a Samsung app, He said the issue is most likely a wiring issue or a faulty button, so i have to replace my device on Monday. and the funny things is, after i did a factory reset on the latest firmware the button stopped working for like 2-3 min and then started working again, that have only happened once, and the phone still does press the button by itself so the multi window opens. The Samsung guy also said that since there is not a lot of people that have this issue its most likely hardware related since a software bug would increase the amount of people reporting the issue. i will have more info tomorrow since i will be getting mine replaced. Keep in mind mine is a Exynos variant. with the carrier Telenor Norway.
[Samsung Galaxy S7 Edge Questions and Answers] Joe6006:
Samsung Australia said it was the first time they'd heard of the issue when I called.

They said the same thing when I took the phone into the Samsung shop in central Sydney.

I showed them this thread to show that I'm not the only one with the issue!

They said it could be either hardware or software, they weren't sure.

Having the phone exchanged this week.

Edit: one thing I noted was how sensitive the button is (similar to the screen). Try hovering your finger 1mm above the button. It will activate despite your finger never touching the screen. Sometimes it reacts if my finger is quite far away from the button. I think this high sensitivity could be causing the issue.. but surely this is the same on all models.
[Samsung Galaxy S7 Edge Questions and Answers] kevinbakon:
I'm curious, how many people experiencing this issue have screen protectors on?

I don't recall ever having the issue before I put one on... just a thought

What about cases?

Since I put the screen protector on, I started regularly noticing the same issue (Verizon S7 edge). I was glad to see I'm not the only one and am hoping worst case that its a software issue so I don't have to reload the hundreds of apps I finally transferred over and set up... For me, 90% of the time I feel it vibrate, then it goes into Split screen mode. 10% of the time, it just pulls up the Recent screen. So, it seems as though usually it's registering as a long-press and occasionally its just a short-press. I haven't experienced it when its not in my hand, and I have noticed that my natural holding position is with my pinkey finger on the bottom edge of the phone, near the button, but not on it.
[Samsung Galaxy S7 Edge Questions and Answers] Zychic:
i delivered my device today at the carrier store and the funny thing is that they have heard about the issue but not on the S7 but the S6. they guy i talked to said that on the S6 the error rate on this issue were very low. so if they reused the buttons from the S6 on the S7 then its most likely the same issue. He said its a combination between the sensitivity and a faulty button/wiring, since like you say its quite sensitive. He also said that the repair rate with the devices he had encountered with this issue were none so every customer had received a new device, these are are S6 stats tho. i will be getting a new device or my old fixed (who knows) later this week so ill keep you posted. cheers :)
[Samsung Galaxy S7 Edge Questions and Answers] kevinbakon:
I just asked my coworker who has an S7 edge through AT&T with NO screen protector on... She said it hasn't happened to her in the 4 days sh'es had the phone... Literally 5 minutes later she said "It just happened"
[Samsung Galaxy S7 Edge Questions and Answers] jayr04:
It happened to me the first day I got it but I have not noticed it since. T-Mobile Edge.
[Samsung Galaxy S7 Edge Questions and Answers] libb:
I have original Samsung case and screen protector applied by Samsung emplyee in the shop so I expect it should be OK. My friend has the same case and protector from the same shop and he is OK
[Samsung Galaxy S7 Edge Questions and Answers] Joe6006:
I have the issue with or without case. No screen protector.

I went ahead and proceeded with getting a replacement device. No-one I spoke to at Samsung AU throughout the process said they'd heard of the issue, which seems an update to fix it is not likely.
[Samsung Galaxy S7 Edge Questions and Answers] kevinbakon:
We I'm a little reluctant to even post this for fear of jinxing myself, but since I posted my first reply, it hasn't happened once... The first 4 days, 10-20 times a day and now 0 times in the last 24 hours
[Samsung Galaxy S7 Edge Questions and Answers] libb:
I had the phone in the service yesterday. They re-flashed firmware and told that it had happened when they have tested it. So they confirmes that the issue exists.

After flashing it didn't appeared - until now :(

I'm going put it again to the service but one idea: here is a list of installed applications. Could you who have the issue chect it if some application is also on your phone?

2048 Pro

Adblock Fast

Adguard

Adobe Acrobat

Alzashop

Amazon Kindle

Android Wear

AppDialer Pro

AutoAlarm

AutoApps

AutoWear

Barcode Scanner

Calendar

Call Log Calendar

Call Recorder

CG Transit

Clock

coffee

Device Manager

DIC-o Czech-English

DiskUsage

easyHome

easyHome Pro

exDialer

exDialer Pro Key

Fancy Widgets

Fancy Widgets Unlocker

Five In A Row

Flappy Bird

Focus - Gallery Share

Galaxy S4 Sensors

GL TRON

Google Handwriting Input

Google Keyboard

Google+

Helium

Helium Premium

Heureka

Horizon Go

Internet Speed Meter

iRIS

Keep

Keepass2Android

List My Apps

Mapy.cz

MediaHouse-Pro

Messenger

Microsoft Remote Desktop

ML Manager Pro

Mobilní banka

Music

MX Player Codec (ARMv7)

MX Player Pro

My FTP Server

My Paid Apps

Můj T-Mobile

NameDay

News & Weather

Nova Launcher

Nova Launcher Prime

OneSync

Package Disabler Pro

Phone INFO

PixtoCam

Posing App

PoštaOnline

Pure Grid calendar widget

Pushbullet

QR Code Reader

QuickPic

RE-VOLT Classic Premium

ServiiDroid

Shazam

Smart Switch

SMS ticket

Speedtest

Spotify

SVOX Iveta Czech

Sygic

Synker

Synker Widget Unlock Key

Tasker

Terminal Emulator

TeslaLED

TeslaUnread

Total Commander

TotalCmd-FTP (File Transfers)

TotalCmd-LAN (Windows shares)

Tower Defense

Translate

Třídění odpadu v Brně

WatchMaker Premium

Wear Battery Stats

Wear Internet Browser

WearNotifications

WearTasker

Wifi Analyzer

Yatse

Zooper Widget Pro

List made using List My Apps
[Samsung Galaxy S7 Edge Questions and Answers] stecklars:
I don't know about you guys but for me this problem is getting worse and worse... :/
[Samsung Galaxy S7 Edge Questions and Answers] libb:
I returned the device and the new one is OK. In the Samsung Service a service man told me that it is known hardware issue and they had to order spare part from Holland. It is almost 2 weeks ago and still nothing but I'd be able to return the device and now I'm OK
[Samsung Galaxy S7 Edge Questions and Answers] andyolivertorres:
Same here

Also happening to me. I have the GS7 from TMobile. That app that some people has recomended to deactivate the split acreen feature works, but is not a permanent solution. Hope Samsung fix it in a software update... I hope is not a hardware issue.

I don't have a cover nor a screen protector.
[Samsung Galaxy S7 Edge Questions and Answers] libb:
The application supress the dialog but phone vibrates and buttong light on.

As I wrote, it is a hardware issue. Don't wait and return the phone. I have confirmed it by Samsung service.
[Samsung Galaxy S7 Edge Questions and Answers] Zychic:
My carrier Telenor Norway wont give me a new phone since the issue did not happen while they tested the phone, here is what they said to me (translated with google translate from Norwegian)

"DOA not approved and can not be treated as DOA due; Our workshop has now seen the device you sent in for service. Unfortunately unable to verify / reproduce the error you are experiencing.

We have tested the device over a long time and we could not demonstrate described errors.

Installed latest software and reset to factory defaults."

and i showed them the video of the issue and this thread and yet, they still claim it not there, and they test the phone for 15 mins to 1 hour, and form what i discovered before i sent it in it could take all from 5 mins to 5 hours for the issue to appear. and they also claim that they cant just give me a new phone even if they find the issue since that goes against Samsung's policy. and thats some real bull**** :) so i have to get my money back and buy it somewhere else (here in Norway we can return it within 14 days and get the money back). so if the service guys don't se the error it might not be easy to get them to replace it, just keep that in mind. cheers :)
[Samsung Galaxy S7 Edge Questions and Answers] Zyxxeil:
Happens to me probably 2-3 times a day, unfortunately I can't get an exchange :( (Knox tripped and they will probably blame it on that)
[Samsung Galaxy S7 Edge Questions and Answers] libb:
I had lucky because it appered in the service when they tested it. But I'm still waiting for spare part. In Czech rep. we can also return the item until 14 days so I returned it and bought in another shop (Samsung).

What's funny, in CZ Samsung guarantees that the repair is not longer than 1 hour ot you get new phone. Ha ha ha :\ But I'm going to call to Samsung directly and describe my experience.

---------- Post added at 07:20 AM ---------- Previous post was at 07:18 AM ----------

I returned the phone to the store and nobody checked KNOX - I beliene that the clert has no idea about KNOX. But it would be very unfair to new owner of the phone if he'd get defective item with KNOX. I appreciate you don't want to do it.
[Samsung Galaxy S7 Edge Questions and Answers] omgabunny:
I have the AT&T black s7 edge and I have the same issue. It does it perhaps 3-4 times a day for me. I'm glad I'm not the only one with this issue.
[Samsung Galaxy S7 Edge Questions and Answers] Santa-Claus:
To be honest, I like that feature. Whenever I longpress the recents-button on my s7e the multi-windows-option pops up. For me it is no issue but an option.
[Samsung Galaxy S7 Edge Questions and Answers] libb:
I'm afraid you did wrong understand the situation. The multi windows dialog appears without touching any button. For example I'm reading a book in Kindle, the phone lies on the desk, I'm not touching the phone and the dialog shows itself. And it is issue.
[Samsung Galaxy S7 Edge Questions and Answers] Santa-Claus:
You´re right. Reading the complete thread often helps ... :angel:
[Samsung Galaxy S7 Edge Questions and Answers] ionutdicu:
Same happening to me, but randomly. I haven't discover "the algorithm".

Just sometimes (once a week), when reading a long article, I noticed it activates multiwindow although I haven't touched any key...

I could send it to service but what if the problem doesn't replicate there?

The replacement is not possible anymore so the only choice is to finally have the phone repaired since I understand it is a part that needs to be replaced? considering how difficult seems to be any repairament at this phone, I prefer to leave it like that :(

I have S7 e with silicon case on it, by the way.....
[Samsung Galaxy S7 Edge Questions and Answers] dannejanne:
I wonder if this is related to the touch screen sensitivity? I get ghost touches rarely on mine but not the multiwindow. The screen is often over sensitive but not always. Both my S7 Edge has had this I'm about to return my second one. In a store I tested 8 different S7, Edge as normal, and they all had the over sensitive touch. If this is hardware error, Samsung is in for a treat.
[Samsung Galaxy S7 Edge Questions and Answers] Shuthefrontdoor:
I've had my phone one week and I factory restored one day ago and I this issue happened to me for the first time last night my phone was sitting on the desk palm free and I was browsing the web with my index finger just scrolling nowhere near the capacitive buttons and it activated so annoying, at the time it happened the screen was even more so overly sensitive than usual also, a reboot made the screen calm down but I think I will return the phone today as it looks like hardware issue
[Samsung Galaxy S7 Edge Questions and Answers] Wavey57:
Same here

I am having the same problem on an unlocked version of the galaxy s7 edge. Sometimes it's so bad I can't use the phone. I just installed this app "ALL IN ONE GESTURES" that allows you to swap between back and recent apps buttons. If the problem still happens than it's clearly a software problem and not a hardware one related with the button. I will let you know about the results.
[Samsung Galaxy S7 Edge Questions and Answers] Shuthefrontdoor:
I ended up returning today, sucks because everything else was so perfect ? But I can't deal with ghost touches every day it'll drive me mad lol
[Samsung Galaxy S7 Edge Questions and Answers] arcaneck:
damn i have the same issue here in mexico i got mine from internet and im using it for the first time and im getting the error, the multiwindow appear after i unlock my phone using my finger, and i dont know what else i can do, i will re install the software and make a factory reset and see if that could help, i dont want to send my phone to guaranty but if this doesnt work im afraid that i will do it
[Samsung Galaxy S7 Edge Questions and Answers] dannejanne:
Hopefully they will fix the issue later down the road so we can buy one again. Maybe even for a little cheaper price. Shame on such an otherwise fine phone. But it drove me nuts. Returned two units because of this.

Skickat från min NEXT via Tapatalk
[Samsung Galaxy S7 Edge Questions and Answers] Wavey57:
Software problem

It's definitely a software problem:

I found one "FIX":

- Installed the "ALL IN ONE GESTURES" app, enabled it in Accessibility settings and set for Back key=Back and for Recent apps Key=Recent apps (basically what they are supposed to be doing).

- This works, no more recent apps/dual window activation

- But the buttons won't light up anymore and you cant use the dual window function

Hope Samsung comes with an update to properly fix this.
[Samsung Galaxy S7 Edge Questions and Answers] libb:
You have only disabled software support to the signal from hardware. Similar application was here already. But disabling multiwindow functionality isn't a solution for me.

And as I wrote Samsung service confirmed that it is a hardware issue. I changed the device, I have the same software and the issue is away.

You can wait endless for a fix or you can send it to service and ask for repair. Your choice.
[Samsung Galaxy S7 Edge Questions and Answers] Wavey57:
software support

I havent disabled software support to the signal from the hardware, as I am still using the button for recent apps !! My problem was random activation of recent apps or multiwindow, not only multiwindow.

Now the button gets it's software support from this app and it works as it should, only for recent apps, and I don't get any false presses.

I am shure that if "ALL IN ONE GESTURES" app had an option for multiwindow than the button would have worked as it should with no problems and all the functionality, except for the light which is not that important to me.
[Samsung Galaxy S7 Edge Questions and Answers] libb:
I've never seen false positive recent apps dialog, always only multi-window. It's possible you have different issue.
[Samsung Galaxy S7 Edge Questions and Answers] Wavey57:
false positive

I contacted Samsung...I still get false press even if I change the functionality of the button, you are right, it*s a hardware problem.

They will check my phone through remote access, and I'm afraid they won't be able to see the problem this way.

Samsung needs to come out with this and make a recall of all the faulty devices.
[Samsung Galaxy S7 Edge Questions and Answers] DCLonghorn:
Same problem. Recent apps button stuck in a loop so badly I can't use the phone. I am on Sprint in the U.S. with an S7 Edge. No screen protector. The *#0#* test came back orange repeatedly when not touching the phone. This first happened a week ago. I was in my car using Waze when I first noticed it, and did a soft reset which seemed to work. Today, I installed Samsung Good Lock and it happened again. I mention this because another board suggests it may happen when installing Samsung Galaxy apps. The second time was also in the car while using Waze. However, I think that is more because I don't use the phone a lot at work and the car is the first time I use it much. All that said, everything above makes it sound more hardware than software. I'll factory reset now, but sounds like I will need to take it in for an exchange.
[Samsung Galaxy S7 Edge Questions and Answers] Jairus24:
This is definitely a hardware problem, my cousin's S7 are also exhibiting the same behavior and resetting the phone doesn't solve the issue but luckily his carrier replaced it with a fine one. The manufacturing date on both S7's are different, the manufacturing date of the faulty S7 is actually 1 day ahead (March 4) of the replacement unit (March 3), both phone are made in Vietnam.
[Samsung Galaxy S7 Edge Questions and Answers] DCLonghorn:
Update (probably coincidental): after the glitch persisted for about two hours, I was painfully trying to move files to the SD card prior to a factory reset. As soon as moved the files, the glitch stopped.
[Samsung Galaxy S7 Edge Questions and Answers] abelrhd:
Hello, I contacted with samsung service and the solution for this issue is remove the case, and in a short time they will publish a patch.
[Samsung Galaxy S7 Edge Questions and Answers] Joe6006:
This affects devices whether it is in a case or not, so I'm not sure what you're saying here. I'm also confident this is a hardware issue, which is likely not patch-able.

Samsung Australia appears to either be incompetent or lie and say they can't replicate the issue, despite it happening on my device.

I will never buy from Samsung Online again.
[Samsung Galaxy S7 Edge Questions and Answers] abelrhd:
Hello,

Yes, I believe it's not related a case protect,:) But I hope when samsung publish the patch, it resolved the issue. Anyway, if the problem persist, I'm afraid to send a device to repair :(
[Samsung Galaxy S7 Edge Questions and Answers] fahadcom:
same problem here, And I don't have case protection!
[Samsung Galaxy S7 Edge Questions and Answers] abelrhd:
A guy from other forum bought 7 s7 edge and all have the false multitasking. Perhaps it's a software related!

Enviado desde mi SM-G935F mediante Tapatalk
[Samsung Galaxy S7 Edge Questions and Answers] DCLonghorn:
After a factory reset, it worked for about 12 hours, then it started looping again.
[Samsung Galaxy S7 Edge Questions and Answers] eazyg:
Me and the wife got the s7 edge from att and had the same issue. I installed a theme from the theme store and the issue whent away. Told the wife to install a theme and it worked for her as well. Once in a great while it will pop open the dual screen prompt but before it was happening every few minutes. Really annoying. Installing a theme fixed it for us.
[Samsung Galaxy S7 Edge Questions and Answers] Wavey57:
If you guys don't wanna send the phone back, as I won't if they will repair it and not replace it, there is a solution to avoid this problem by not using the button:

1. Install "all in one gestures" and disable the recent apps button by setting no actions to it

2. Either set the recent apps action to a long press of the back button, but that will always trigger a short vibration

2'. You can install "swipe home button" and set the recent apps function to a swipe up action and it works fine

With this solution the buttons won't light up anymore and you can't use the multiwindow function anymore.

I don't miss using the button at all and the light and multiwindow I can live without them just fine.

Best of luck
[Samsung Galaxy S7 Edge Questions and Answers] jul78000:
Workaround...

I posted a workaround for this issue in another forum... But I can't add link here because I don't have posted 10 messages...

So, I explain again :

You have to disable keys light (this is what causes the issue), using the app : Galaxy Button Lights.

Disable it and everything should work as expected.
[Samsung Galaxy S7 Edge Questions and Answers] Wavey57:
It'seems not enough, I disabled the light but still get false recent apps presses.

It works with the solution I posted
[Samsung Galaxy S7 Edge Questions and Answers] Joe6006:
I wouldn't call disabling the button of a AU $1,250 device a solution...

I received my new device after returning which is working fine so far.
[Samsung Galaxy S7 Edge Questions and Answers] dannejanne:
The tolerance of people is amazing sometimes.
[Samsung Galaxy S7 Edge Questions and Answers] Freedomalfa:
The same on me in uk ,sometimes multi windows activate without to do something ,i hope samsung will do a patch to fix the issue
[Samsung Galaxy S7 Edge Questions and Answers] Joe6006:
BTW I can tell you with certainty not all devices have this problem.
[Samsung Galaxy S7 Edge Questions and Answers] Shuthefrontdoor:
I got a new s7 and I havent had it happen yet cross fingers it may very well be hardware
[Samsung Galaxy S7 Edge Questions and Answers] gtg465x:
I think a firmware update can fix the issue. Probably static buildup or something is causing it to trigger a long press occasionally. I bet they can update the firmware to recognize the difference between this static build up and an actual touch.
[Samsung Galaxy S7 Edge Questions and Answers] dannejanne:
"wrong post"
[Samsung Galaxy S7 Edge Questions and Answers] morissio:
I have the same issue with last ITV firmware. Anyone had the solution without disable anything mmm

Can help change firmware?
[Samsung Galaxy S7 Edge Questions and Answers] d1xlord:
Having the same issue on my S7E 935FD (Duos Variant)

Will be trying the galaxy button lights app, hopefully it's a software issue.
[Samsung Galaxy S7 Edge Questions and Answers] morissio:
Yesterday i went to samsung assistant. He told me to send it to samsung because he think it's a hardware problem.. tomorrow i'll do it.

Inviato dal mio SM-G920F