[Samsung Galaxy S7 Edge Questions and Answers] Carterman32:
So. I chatted with Android, and they said this is definitely samsung specific, not aosp. I've now called and chatted with Samsung on their chat, voice support, and direct msg through twitter. Despite reporting the issue many times, as have others, I just received the following response from their tech team:

Thank you for taking the time to contact us at Samsung Technical Support. We always appreciate hearing from our customers.*

After reviewing your e-mail, we understand that Galaxy S7 and Galaxy S7 Edge US version phones run on Snapdragon processor, Android system drains the battery and is always listed as the top battery drainer. I will assist you with the required information.*

I have checked with the available resources and see that there are no such reported issues as the Android system drains the battery of every single phone. I should inform you that, we do not have access to view any third-party website from our end.*

I should inform you that, either Snapdragon nor Exynos consume the same amount of battery % in the phones. As the Android system consumes more battery, it mainly depends on how many applications are running on the back ground and the way the user use the phone. However, please be assured that the battery performance of these phones are good as they are made of 3000mAh.*

As your phone is taking 30 to 35%, I request you to perform soft reset on the phone and check with the results. The action closes applications and clears any data in RAM (random access memory). Soft resets are usually conducted in an attempt to fix malfunctioning applications.*

Press and hold the power button on the phone to restart the phone.*

If the issue persist, please boot the phone in safe mode and check with the results. Safe mode will not erase any data from the phone. It will just block all the third party apps to access the phone. When your phone exits Safe Mode, some of your customization options (i.e. themes, wallpapers, etc.) may be reset to default. Please boot the phone in safe mode by following below steps.*

1. Power the phone off*

2. Press and hold the Power key.*

3. When the Samsung "phone name" Logo ( displays, release the Power Key and immediately hold down the Volume down Key*

4. Keep pressing the Volume down key until the phone boots up completely.*

5. If successful, Safe Mode will appear on the phone screen in the bottom left corner.*

6. To exit Safe Mode, reset the phone as normal*

When your phone exits Safe Mode, some of your customization options, for example; themes and wallpapers may be reset to default.*

[NOTE: To exit Safe Mode, simply restart the phone. When it reboots, it will no longer be in Safe Mode]. If the issue was not there in safe mode, we can state that the reason behind the issue is any third party application that you have installed on your phone. Please uninstall all those applications one by one from your phone and check the result.*

However, if the issue persists we request you to write back to us with the results. We will assist you with the required information.*

Should you desire additional assistance, we invite you to access the web-linkhttp://www.samsung.com/us/support/contact*to speak to a Chat Specialist. Our technicians are more than happy to assist you further. Chat Support is available 24X7.*

For additional support and updates regarding your product, please follow us at [MENTION=5246982]SamsungSupport[/MENTION] on Twitter or like our page athttps://www.facebook.com/samsungsupport*

Thank you for choosing Samsung products.*