[Samsung Galaxy S7 Edge Questions and Answers] viperblood:
Sprint Order Status

Some information i received from speaking to the sprint rep, orders are now back ordered and sprint is waiting for Samsung to send more devices out " the demand of devices has increased and we are working closely with Samsung to make sure we will fulfill all the order in a timely manner", while he also states "some of the orders have indeed been shipped on 2/29" .

What do you think of this ? Also, I received a free 30$ accessory for the inconvenience.

Sprint: Thank you for visiting Sprint. What questions can I answer for you today?

You: Hello, i have some concerns about my order, my order number is removed

John Doe: Hello and thank you for contacting Sprint!

John Doe: Navigating away from Sprint.com may cause you to lose connection with the chat.

John Doe: I would be happy to look into that for you.

John Doe: May I have your first and last name please?

You: My name is John Doe, account name is John Doe

John Doe: Nice to meet you!

John Doe: Thank You!

John Doe: One moment please.

You: Ok thank you.

John Doe: I appreciate your patience.

John Doe: I was able to locate your order. Before we continue, I will need to authenticate your account. The following questions are designed to prevent unauthorized access to your account.

John Doe: May I have your account PIN please?

John Doe: Your account PIN would be 6-10 digits (numbers) and would have been selected when starting your Sprint service.

You: replaced for security reasons

John Doe: Thank you. One moment please while I review your information.

You: Take your time.

John Doe: Perfect!

John Doe: Thank you very much!

John Doe: What questions can I answer for you today?

You: I ordered my device on the 23rd of February, I received two order numbers one being I'm not sure I ordered mine on the 23rd and the order status has constantly changed , first it was all orders placed before 10pm central 2/29 would ship on the 2/29 then it said that orders placed before 10am central time on 3/1 would ship within 2-5 days and after 10 am they would ship the 3/7 and now it says that it wont ship till 3/7. I'll see what i can get from the live chat associate , if i don't have luck ill call and see what i can get for us. Ill post back as soon as i am done.

John Doe: I am sorry about this.

John Doe: I understand.

You: ooops im sorry i didnt mean to cp that

John Doe: One moment as I research your account.

You: but i guess that sums it up :)

John Doe: Of course.

John Doe: Thank You!

You: Sorry, i was on a forum and people are reporting some issues with shipping and other concerns that i have had as well. Im just wondering what the status of my order is because the status has changed drastically over the past days

John Doe: I'm sorry that happened.

John Doe: One moment as I research that in our system.

You: thank you

John Doe: Wonderful!

John Doe: I am able to see here that you have the order for the Galaxy S7, another order for the Gear VR that comes free with the S7 and the last one for the iPhone 6S Plus Rose.

You: Yes

John Doe: As for the shipping, we do apologize, the demand of devices has increased and we are working closely with Samsung to make sure we will fulfill all the order in a timely manner.

John Doe: The latest updates say that the shipping will begin on 3/7.

You: But i ordered mine on the 23rd

You: demand should be based on the order we ordered them correct ?

John Doe: I am sorry about this.

John Doe: Do not worry, I am sure you will love the device, it is worth the wait.

John Doe: Where I am from, we still haven't had pre-orders starting. You will have the greatest device on the market.

You: I believe that its worth the wait i just don't believe that we as consumers are being lied to when the update status quotes something else

You: may i talk to a manager please?

John Doe: I understand how frustrated you must be.

John Doe: At this point, we are doing everything we can to make sure Samsung is delivering as fast as possible the devices.

You: As i stated the first update said that orders placed before 2/29th would be shipped before on the 2/29th and all other orders would be shipped out on the 3/7 , i spoke to a rep who also confirmed this saying that i should be getting a email shortly. However, the next day 3/1 stated that now orders placed before 3/1 by 10am would be shipped on 3/1 and any orders after 10am central time would be shipped on 3/7

John Doe: I am sorry about this.

John Doe: I understand.

You: people are already stating that the devices that they had sent to the store are already ready to be picked up

John Doe: Some of the orders have indeed been shipped on 2/29.

John Doe: There is a chance it will ship faster, as soon as we receive devices, we have no reason to keep them, once they come though our door, we quickly ship them out.

You: i just dont think that it is necessarily fair when these orders are being placed far behind mine which was on the 23rd the first day to pre order them, other carriers such as t-mobile received them as fast as the 28th !

John Doe: It is in our customers best interest to make sure we have them sent as fast as possible.

John Doe: I do apologize, do not worry, I am sure you will have your order soon, as once it is shipped, UPS will deliver it faster.

You: I'm just concerned that on march 7 im going to receive a new status update saying not till 3/11

John Doe: I understand.

You: my concern isn't ups its sprint

John Doe: At this point, we also have to wait for Samsung to give us more and more devices.

John Doe: Once a batch comes it is sent right out.

You: Why are be given false claims then ?

You: im sure this is something that has been well known

John Doe: A portion of the orders has been indeed shipped out.

You: i just dont understand why people who are ordering after my 23rd update are receiving tracking numbers that just makes no sense

John Doe: I am sorry about this.

You: may i speak to a manager please, or someone that can figure out why this is taking place ? or a ota on when the shipment from samsung will come

John Doe: I would be happy to check on the situation for you.

You: thank you

John Doe: Absolutely!

John Doe: At this point, this is all the information I have in the systems. What we can do for the inconvenience, we can give you a free accessory of up to $30. I will leave a note on your account, after you decide what you want to get, you can call 866-789-8292 for the order to be placed.

John Doe: I know your time is valuable and I would like to assist you in resolving any questions you have today. Would you like to continue chatting with me today?

John Doe: I have not received a response. I will be disconnecting this chat. If you require additional assistance, please visit www.sprint.com. We appreciate your business.

You: thank you

John Doe: Excellent!

John Doe: You're welcome.

You: have a nice day im just hopping that they come soon!