yashsingh1/xdaforums huggingface dataset:
[Samsung Galaxy S7 Edge Questions and Answers] givmedew:
Did this guy ever come back and say what happened... I'm guessing if he didn't then his phone is fine!

As to the guy complaining about another phone not giving an error from moisture well use common sense... That phone wouldn't be equipped with any sensors to detect moisture. You said it yourself you exposed the phone to moisture... Who cares if it is a little over protective about it? I mean seriously! Some of the people on this thread...

Finally after all the arguing it seems like someone posted the answer to everyone's questions...

If that post above was actually from Samsung then Samsung clearly says in that even though the phone is rated to survive water and has even been tested they have expressed the **** can happen.

In other words... Use a go-pro! Enjoy that you can use your phone in the shower and rain and if you accidentally drop it in water or get pushed into a pool you'll be fine.

I use mine in the shower... Meaning that I'll keep it in the sink and I'll grab it and reply to text messages or change tracks with wet hands and not worry about it. I've never tried charging it afterwards but I'm glad there is a sensor in it.

That said after reading all this I think I'm going to buy a wireless charger just to keep from damaging the port from overuse and to avoid this situation.
[Samsung Galaxy S7 Edge Questions and Answers] GalaxyS7EdgeFan:
I have seen many waterproof video tests for Samsung Galaxy S7 smartphones. Many people are enjoying Waterproof feature and didn't hear anyone complaining for moisture. I guess I would have to be careful a bit now, since the device might be water resistant and not completely water proof. [YOUTUBE]wc9qUF5lMBQ[/YOUTUBE]
[Samsung Galaxy S7 Edge Questions and Answers] xile6:
I believe the OP

said he was in some salt water. Which salt water will conduct and cause problems.

Samsung even said so, and they said to lightly run water over the phone to flush out the salt.

ALso this phone isnt water proof, its water in the sense of a ziplock bag.

The phone uses orings on the open ports to keep water out the phone.

There s a fine mesh over the speaker to keep water out. (basically a drop of water cant go though it.)

The headphone jack is seal on the inside to stop water from getting in also.

There is a tear down video on youtube that explains all this.

So with all that said. The phone shouldnt be thought of as truly water proof.

If enough water pressure is there it will push itself pass the o-rings and into the phone.

Also for the person who took a shower and there phone no longer charges. Its possible that it could of been something in the air (from the soaps) from the shower and that mistyness cover the charger port.

.
[Samsung Galaxy S7 Edge Questions and Answers] ashouhdy:
water inside the socket.. pretty common as there is no flaps ..
[Samsung Galaxy S7 Edge Questions and Answers] lvnatic:
You people don't get that this phone is water RESISTANT, not waterproof. The chassis of the phone is sealed and prevents water getting inside, the internals of the phone do not resist to water, they would get damaged.
[Samsung Galaxy S7 Edge Questions and Answers] lostsoul1:
that was my point long ago, but it doesn't matter. They get the benefit of advertising it and it helps sales but when people have issues they will not warranty it. It fails in the shower or rain and they will assume you dove and took video of the titanic. I suggest everyone just get their 125 buck warranty and safe yourself stress and then use it like you want it.
[Samsung Galaxy S7 Edge Questions and Answers] rpat5156:
Wet S7

In the last week my S7E (naked) has been swimming off the beach in up to 1+ metre and a day later it spent an unknown amount of quiet time at the bottom of the pool (as long as an hour in 1.4 metres). In both cases it wouldn't charge until it was completely dry. Then it did and 4 days later still working perfectly.
[Samsung Galaxy S7 Edge Questions and Answers] Crash101a:
S7 took a quick dip in the tub.

I got the same error message.. Put a hair dryer on it at lowest setting, and rebooted phone.. charging just fine now. Howeve, Unsure about any effects to rapid charge.
[Samsung Galaxy S7 Edge Questions and Answers] manfox:
Moisture on the Back Button

Had my S7 for a month and 7 days, tried it for the second time with water at the pool and got this Moisture on the Back Button, it's been 5 days now but the moisture is still there i was not able to use it properly since the Back Button is being triggered every time i touch it, will try to use a Blow Dryer after work. Just sharing... comment and advise(s) are welcome :)
[Samsung Galaxy S7 Edge Questions and Answers] mrkirk_hammet:
What about my case?

Around one a half months ago I purchased the new Samsung galaxy S7 edge which is water resistant according to campaigns and manual. This was one of the reasons why I bought this particular phone.

Two and a half weeks ago the mobile phone had some problems, first the screen started to get weird colors in the edge and later the same day it got completely black and unresponsive. I went to service where I bought it, to see what could be done. They couldn’t solve any problem there, so they sent it to an official Samsung workshop, (they claim).

Now, 2 and half weeks later I got a mail saying that I would have to pay, IMAGINE, because the warranty (which is 12 months) doesn’t cover damage caused by humidity.

First, very important note, I have never used the phone inappropriately. In fact I bought a protection cover, and in the report when I sent it in for service they reported “no visible damage". So I wonder if daily life usage, in the kitchen or if someone uses the phone in the tropics (high humidity) would be enough to produce a damage due to humidity.

Secondly, even more important, even though, accord to Samsung I could use it under water (according to the limitations 1 meter and 30 min), I never did it. And even if I would have, and something had happened, it would have to be covered by the warranty as this phone is claimed to be waterproof.

This would mean some hardware piece would have had to be damaged from the beginning since water came in to cause a humidity damage, am I right?

I went back to Service Center to confront them with the situation and they claim it was the workshop that did the tests and they found the damage was caused by the user, (which I am sure is a scheme they ALWAYS use to avoid paying anything to costumers).

Now the even more ridiculous part: The alternatives the company where I bought is giving me are:

1. There is no way to repair it, so if you want to have it back you have to pay the costs of the transportand get it back unrepared, or :

2. If you don’t pay anything we will just throw it away in an environmentally friendly way.

So I wonder if I payed that very high this state of art phone 1.5 months ago and now and my only chance is to throw it away like this?
[Samsung Galaxy S7 Edge Questions and Answers] NatTheCat:
Tried to charge my brand new phone via a Microsoft okay and charge kit micro USB and it gave me the moisture error. Does work on the official Samsung cable. Be nice to know what cables work and what doesn't.
[Samsung Galaxy S7 Edge Questions and Answers] Jaketuff:
I brought mine from inside low humidity to outside high humidity and tripped the moisture detection.

This is absolutely a FAIL from Samsung. Phone is less than a month old, hasn't even seen a rainy day.

IP86... Bull****. This is false advertising, a faulty software at best.

I am now 6k miles from home where I have my wireless charger... I rarely use it due to overcharge concerns.

Its a shame... None of my iphone pals around me can help, but laugh. Wonder why most folks I know use iphone... their iphone 5s still worklike day one (after battery relpacements).

Gotta love it!
[Samsung Galaxy S7 Edge Questions and Answers] meyerweb:
A wireless charger can't overcharge the phone any more than a wire charger. The phone monitors battery charge and controls the charging circuitry, not the charger.
[Samsung Galaxy S7 Edge Questions and Answers] Buk-lao:
My s7 just recently did this without ever being wet. I got a moisture detected message when I plugged my charger into the charging port. I turned the heat on in my car and put it on high and held the charging port up to it for 30 seconds or so and restarted my phone and it started charging again. But as soon as I unplugged it and plugged it back in the same error would occur. I figured somewhere in the last update my phone went ape****, so I backed everything up to drives and SD card and I master reset the phone and it is charging flawlessly now without a problem. If it's been a good day or so and you've tried the heat method and you're still getting this error try and do a back up and master reset. Worked for me. Good luck
[Samsung Galaxy S7 Edge Questions and Answers] abhijitcp:
got caught in the rains (quite heavy), riding a motorcycle with no waterproof jackets. Phone was in the front pocket of my trousers. 40 min ride. Soaked to the bones. Reached home and wiped S7 and saw that the screen was flickering. Switched it off (65% battery) and put it in a bowl of rice. Next morning, 0% battery, was not turning on. Continued with the treatment till 3pm. Put it on charge and turned it on - Screen/Display was blotched with a pink washed out shade on everything and blotches when viewing blacks. Left it in the sun for a while, put it in the rice bowl for another night. This morning, phone turned on, display is fine now but battery is just not charging over 50%. Stuck at 52% for ages. Tried cable charging and wireless. Same result. All this for an IP 68 phone??? This was just an accidental exposure to rain, right!?!?! Come on Samsung! I had a Z1C before this and have dunked it in sea water, taken underwater photos and various rides in the rain. Not once did it stutter! Missing my Z1C. Duh!

About quick charging...dunno...have to check it out...let it charge normally 1st! by the way, no 'moisture detected' message or anything ever popped up...
[Samsung Galaxy S7 Edge Questions and Answers] Nitemare3219:
Unless the water hitting you at high speed due to being on the bike forced it into the phone somewhere, I don't see how that's possible.
[Samsung Galaxy S7 Edge Questions and Answers] hci-phd:
Agreed. I've not actually used mine in water yet. Good to know that if I do I might not be able to charge for a while.
[Samsung Galaxy S7 Edge Questions and Answers] Lauriek2:
I got my phone wet in only 1" of water and for max 10 minutes and 4 days later I am now getting that message. I did the rice and blow dryer and it still won't work. I talked to Samsung and they want me to send them the phone but if it is water damage, it isn't cover and I will have to pay to have it fixed or pay my deductible to have it replaced. FALSE ADVERTISING! I am beyoned ticked off!
[Samsung Galaxy S7 Edge Questions and Answers] Outbreak444:
IP means Internal Protection, covering everything internal of the phone, the charging port is exposed to the outside elements. Samsung got a lot of bad reviews from the S5's charging port cover, even though I liked it, and decided to get away from that route.

The speaker will get quieter for a little while because there is a mesh that doesn't allow water to enter (up to a certain pressure that exceeds the IP68 rating) so you have a baffle essentially that is moved via a small magnet trying to push sound waves and air through water. I wouldn't expect it to work right away once it's removed from the water.

And the warranty wouldn't cover submerging, I don't blame Samsung for their approach. Too many people don't understand what an IP rating is and may try taking their phones down to see the titanic while diving (exaggerating of course but you get what I'm saying). They don't have any way of proving that the reason it was damaged by water was not due to negligence of the owner. If they did honor it, then people would be doing a lot worse thinking they are capable of what GoPro's can do. I think it's smart to not honor it, it makes people who are aware of this warranty still be careful with their phones.

Just my 2¢...
[Samsung Galaxy S7 Edge Questions and Answers] Jae.jae69:
One more experience to prove that Samsung cheating Customers with their IP68 certification.

I'm owner of one S7 Edge and yesterday I received my screen protect I Q Shield. So I intalled it on the screen and use spray delivered in IQ Shield package. I have sprayed liquid like recommended in the notice and like in YouTube video from IQ Shield.

One hour later, got some moisture trace in front camera and sensors. When I out my Slim slot to check damage, can see some liquid on the tray and humidity sensor turned pink color.

Good promotion and marketing from Samsung about IP68 but in fact this phone don't accept any projection of water.

I regreat my Sony Z2.

Never believe any more Samsung promotion.
[Samsung Galaxy S7 Edge Questions and Answers] hello00:
good thing i didnt get the s7 this time..all these ads about the phone being water resistant is bs..you get in the pool with your phone and next thing you know, you have 100 problems..ill bet you the iphone 7 will encounter the same issues
[Samsung Galaxy S7 Edge Questions and Answers] DIZAZTER:
Two days ago I was jogging around the beach with Galaxy s7 Edge in my hand. I'm using the Health app to control my speed, temp and duration during jog.

Suddenly a big wave appeared and covered me up to the waist. I has got wet by a half, but only few drops of water were on the phone. I wiped a phone with my shirt and kept jogging.

I even forgot about this, because nothing really happened. The phone was completely ok, an there was no problem with charging until yesterday.

Yesterday I left the phone on charger as usual and went to sleep.

Today morning I noticed that my phone is not fully charged, despite that it was charging the whole night. It suddenly stopped charging on 47%. When I replug the cable I saw this famous moisture detection message.

So, what the heck is gong on with this kinda "protection"?

After two days of potential contact with a few drops of water (and I saw these drops only on the screen) Galaxy S7 Edge suddenly decided to act like I put it underwater?

Water resistant phone just went crazy because of few drops of water? It's total bs.

Is there any way to disable this "protection"?

Right now it charging only via wireless charger. I will try the methods, described in this thread.

But I really pissed off with this "water resistant" fake, widespread by Samsung promo.
[Samsung Galaxy S7 Edge Questions and Answers] arnes_king:
Do not immerse the Samsung Galaxy S7/S7 edge in water deeper than 1.5 metres and do not keep it submerged in water less than 1.5 metres deep for more than 30 minutes.

 Do not expose the Samsung Galaxy S7/S7 edge to water moving with force, such as water running from a tap, ocean waves, or waterfalls.

 If the Samsung Galaxy S7/S7 edge is exposed to freshwater, dry it thoroughly with a clean, soft cloth. If the Samsung Galaxy S7/S7 edge is exposed to any liquid other than freshwater, gently rinse the device with still fresh water immediately and dry it thoroughly with a clean soft cloth. Failure to gently rinse the device in still fresh water and dry it as instructed may cause Samsung Galaxy S7/S7 edge to suffer from operability or cosmetic issues.

 If the Samsung Galaxy S7/S7 edge is dropped or receives an impact, the water and dust- resistant features of the device may be damaged.

 The touch screen and other features may not work properly while the Samsung Galaxy S7/S7 edge is in water.

Clean it with fresh water because the salt may make some issues there :) I was 2 times at a swimming pool with my phone and fully submerged it and never had any issues.
[Samsung Galaxy S7 Edge Questions and Answers] fiyawerx:
I think this is part of it. I have my samsung plug, but my old lg g4 "fast charge" cable, and I get the message about 80% of the time I try to use it. Phone hasn't been near water in it's life yet. I think it may be really touchy about what cables you use. It may be reporting ANY cable issue as moisture just due to the way the sensor works. Meanwhile, I'm out of town and have a phone at 19% I can't charge unless I go buy a wireless charger or TRY an 'official' kit from one of the stores if I can find one..

Edit: After messing with it for a bit, I figured out that the 'moisture' sensor only trips with the cable plugged all the way in. If I only plug it in until just before it "clicks" into place, it charges fine. Maybe it doesn't like the cable, or maybe there's just some bad design in there, not sure.
[Samsung Galaxy S7 Edge Questions and Answers] MrWhite0429:
I too am dealing with the Moisture detected Issue. Phone has never been exposed to water or major amounts of moisture. Port is clean and undamaged. WaterMark has not changed in the SIM Slot. However Every single time I plug in a USB cable it tells me that the Device Has Moisture in it. It started as a seldom thing now its an every time thing. The USB Port is unusable on my device and its pretty frustrating considering I paid so much for a device just to have the port go out in such a short time. Luckily I have the wireless charging puck. as for data transfer.....That is just a fond memory for me.
[Samsung Galaxy S7 Edge Questions and Answers] hemanthk94:
Hello everyone,

I too facing same problem like you but finally i got the solution.., After using Hair dryer Just you have install smart switch software to your pc it can be available at official samsung site ( samsungsmartswitch.org ) and then it may take few minutes time to install after installing just connect your phone to pc then open that software and click more option in that select emergency software recovery option and select device installation option and it will ask backup your data so click okay automatically it backups all your data and it shows some popups click okay then it downloads the official uodates and it continues automatically every process after downloading it will ask you to remove your device and recoonect just do it as it says later software will installed on your mobile so it restarts the mobile and you can restore all the data and settings from restore option in this software and then connect your phone to fastcharger it will runs good its works for me have a chill :)

sorry for bad english

---------- Post added at 08:07 PM ---------- Previous post was at 07:38 PM ----------

Here is the solution i found for these problem is just after using hair dryer just install smart switch application to your pc it available at samsung official site to.Installation may take few minutes after that just connect your mobile to your pc and open that application select more option in that select emergency software recovery option and select device installtion after selecting this option it will ask your to back your data so please backup using these software later iyt will shows some popups so click okay and then it will downloads latest software and install to your mobile so after installing it ask you to disconnect your mobile and connect so do as it says later it will restarts then your mobile is ready now for charging with fast charger so restore all your data using that software. you can charge your mobile using fast chhargers as past have a chill thanks :)
[Samsung Galaxy S7 Edge Questions and Answers] cocagenda2:
im charging my sgs7 also with my sony`s charger sometimes and i dont get any error....this is really wierd issue u ppl are getting...also my brothers sgs7 was in the pool for few minutes and not a single probelm yet...i think some of the devices are made well some of them not...thats normal in this days becouse of the mass production...buying an electronic device is like lottery this days :)
[Samsung Galaxy S7 Edge Questions and Answers] toofimoofi:
I hate this moisture thing. Im on vacation. Took a pic from my kid in water and my phone wont charge now :( how long is it gonna last? Its been like this for a day now :(

Its been almost 2 days now. Can only charge wireless. For a few sec it did charge with wire, before I got the moisture messsge again :(
[Samsung Galaxy S7 Edge Questions and Answers] justdiana:
my question: HOW LONG? I went on a hike in a rainy forest while on vacation last week. 2 days after the hike, the moisture message began. Wiping, shaking, hair dryer, different cords all bought me a few hours of charge time. Wireless is keeping me going. Has the message resolved and gone away for good for anyone? Is the phone toast? Should I bite the bullet and just do the insurance claim and just pay the ridiculous deductible (which is better than buying a new phone, but still - it's only 2 months old!) Has anyone gotten anywhere with T-Mo or Samsung on the warranty? Any follow-up advice? Just curious where we are after the moisture settles in... =(
[Samsung Galaxy S7 Edge Questions and Answers] themissionimpossible:
Try also a factory reset.
[Samsung Galaxy S7 Edge Questions and Answers] muyvago:
My S7 survived a dunk in the Gulf of Thailand

I went to a beach near Pattaya, Thailand on a Friday and forgot my S7 T-Mobile variant was strapped to my waist. I went slightly deeper than waist high. There was very little wave action.

Back on dry land, I realized the phone was still on me when I received a vibration notification regarding a message. I immediately wiped the phone down, and shook out any water. Surprisingly, it worked. No issues with the touch screen and I was able to upload some photos and used the S7 normally the rest of the day.

I tried to recharge the S7 in the car and got the USB moisture warning. :( I placed the S7 next to the car vents and had the A/C blow on it. The S7 got cold but still wouldn't charge. Finally returned to the Hotel. The S7 still wouldn't recharge 8 hrs after it got dunked. Went online and found this thread, (and others,) as well as Samsung's guidelines.

I rinsed the USB port and the S7 with fresh water and let it dry overnight.

Saturday morning, the S7 still wouldn't recharge. As I had no hairdryer, I let it sit outside facing the Sun, in the Hot tropical weather. The S7 did get hot but still gave the moisture warning. :eek: (I was able to recharged the S7 wirelessly.)

Sunday, I moved to another Hotel that had a hairdryer in the room. Hit the USB port for about a minute, plugged it in to the fast charger. :fingers-crossed: It's Charging, :victory: WTF!!! Man, I thought the USB port was fried.

This phone is on the T-Mobile lease plan and I can change phones, no problem. Now I'm thinking of getting the Note 7 just for the waterproofing cause I'll be visiting more beaches. :D :cool:
[Samsung Galaxy S7 Edge Questions and Answers] muyvago:
Hold on a minute...

Update:

Sunday night I went to recharge the S7 and it wouldn't. The USB moisture warning displayed again. The warning also displayed without the charge cable attached. I did the hairdryer and reboot trick, but this time it didn't work. :( I turned it off and recharged wirelessly.

This afternoon, it recharged via USB, but not the fast recharge. I tried different cables but it only charged normally.

I'm returning stateside Friday. I'll be replacing this S7.
[Samsung Galaxy S7 Edge Questions and Answers] David Vlk:
It took mine 5 days to recover from sea moisture, it was less than one meter in salt water for a few seconds. For the first three days it was recharching every time from a differnet charger (PC cable, car charger, charger from other device). Now I am back from holidays and it works with the originial charger, with the car charger and with the old SGS2 charger as well.
[Samsung Galaxy S7 Edge Questions and Answers] cloin1:
Not sure they will replace if the sticker in the Sim tray is red..
[Samsung Galaxy S7 Edge Questions and Answers] Phazonclash:
Normal, and a good thing. My Xperia Z5 didn't have that safe guard, and I fried the port at some point. Had to have it replaced