yashsingh1/xdaforums huggingface dataset:
[T-Mobile Samsung Galaxy S7 Edge Questions & Answer] sweets55:
I talked to a rep and she said just drop it off at a T-Mobile store. I'll call back and ask them to note my account so when I go into to do it I can say look at my account if they say no. I guess it could be just corporate stores which I have none where I live so I'll have to ask. I think it takes a little time for the warehouse to check your returned phone in compared to returning it to the store but could be the same time. I just prefer to return it at the store.
[T-Mobile Samsung Galaxy S7 Edge Questions & Answer] sf103100:
JoD here . Already did return to tmobile store.
[T-Mobile Samsung Galaxy S7 Edge Questions & Answer] bkeaver:
I called customer care as I did a JOD. They told me to take it to a TMobile store as I didn't get anything to send my v10 back. The store termed my v10 jod and sent it back for me.
[T-Mobile Samsung Galaxy S7 Edge Questions & Answer] Kilroy672:
I wonder if I can use the same bubble wrap that I got my s7 edge with to send back my Note 4. I might either call T-Mobile or call a local corporate and see if I can return there. Time is running out, it will be 1 week this Monday since I've had my S7 Edge.
[T-Mobile Samsung Galaxy S7 Edge Questions & Answer] jdidtht:
You called John Legere and some one from his office called you back? Lolol no way man.
[T-Mobile Samsung Galaxy S7 Edge Questions & Answer] flarbear:
Odd. I was going by what I read on this page:

https://newsroom.t-mobile.com/news/...g-your-phone-with-jump-and-jump-on-demand.htm

In particular:

Also, later:

The rest of the page has a lot of information targeted to iphone 6s upgraders so it could be out of date or it could have been specific to iPhone. On the other hand, most of the other documents that talk about JoD talk about bringing your phone to a retail store for a 3 point inspection and to return it so I believed that to be the only process.

I have no other authoritative input on how the process works, I was just going on reading a couple of documents on the T-Mobile site...
[T-Mobile Samsung Galaxy S7 Edge Questions & Answer] flarbear:
I was pretty specific there. I *emailed* Legere and someone "claiming to be" from his office called me back. Both the person who called me back and the CS agent that suggested it to me swore up and down that he reads his emails himself and the person who called back said that Legere had just been in his office and told him to make things right. I would 100% believe that his email really just reaches a special escalation department and that they are told to claim that Legere himself sees them all to make the customer feel better, and I gave them every opportunity to admit that it's really just a corporate process, but they all swore up and down that this is what was happening.

The important thing is that they fixed it immediately with no hoops (it seems that whoever called me back had infinite authority to fix any issue with a customer's account as he just clicked and fixed things that normal CS agents claimed was impossible to do without a lengthy appeals process), and we chatted for a while about what the executives were considering with regard to changes in the Jump return process and pros and cons. He said that there were internal obstacles to allowing returns in stores that they were actively working to fix and that they hoped to fix them soon. I don't remember if he said that it was going to appear in a new version of the Jump program, but this was just before they announced the JoD program which appears to involve returns in stores, so that part was apparently correct.

Note that the issue I had was that I sent a perfectly working and undamaged phone in and then I got a call from Assurant saying that the screen was broken - which must have happened during shipping, but I was the one taking the accusation that I was responsible.

For the record, my email was not a flame, it was simply a description of what it was like to be a customer in the position I was in, including all of the thought processes that went through my mind as I was going through the Jump return process, and I then went on to list several easy to implement changes they could make to remove most of those stumbling blocks, including:

- Allow in-store returns

- Allow and recommend in-store inspections just prior to the return mailing

- Include insurance in the pre-paid return postage (which would obviously be open to abuse unfortunately)

- Include stronger return packaging than a bubble wrap envelope

- Suggest the customer take a picture of the phone with the label and have a place to send it in to prove physical condition

It looks like "in store returns", which would be the gold standard of removing the middle man and accusations of fault in these returns, was the route they took with JoD. He also admitted that it would be a good idea to take it to a corporate store for an inspection just prior to mailing it. If the store rep notes in your account that they saw the device and it was in working order (on a date just prior to mailing it back) then that will go a long way towards them waiving any warranty claim fees if Assurant finds damage.
[T-Mobile Samsung Galaxy S7 Edge Questions & Answer] jdidtht:
Okay. Lol
[T-Mobile Samsung Galaxy S7 Edge Questions & Answer] CptCrackers:
Our last round of jump, we just stuck the phone inside that torn up outer label, taped it into a wad, stuck the return label on it and sent it off. I was worried, but they got them just fine. My worry was that they would get cracked in transit so I took pictures of them sitting next to the envelopes with the imei displaying on the screen.
[T-Mobile Samsung Galaxy S7 Edge Questions & Answer] flarbear:
I stopped by a corporate store today to see if they'd return it for me and/or get some packaging. They didn't have a process to return it themselves, but gave me 2 bubble wrap sleeves and a bubbly envelope. When I asked them to make a note on my account he was perfectly happy to do that and even seemed to have a canned message about having examined the device and found <boilerplate no damage> that he recited to me as he was typing.

Next stop, the post office when they're open in the morning...
[T-Mobile Samsung Galaxy S7 Edge Questions & Answer] sweets55:
A rep told me yesterday if you lease your phone you have to take it into a T-Mobile store and they check it out. Then they mail it back to the warehouse. I'll find out soon. LoL
[T-Mobile Samsung Galaxy S7 Edge Questions & Answer] bkeaver:
This is correct. Already done this on Saturday at the Dayton Mall
[T-Mobile Samsung Galaxy S7 Edge Questions & Answer] flipq88:
Just my experience, But I'm on the Jump1 and instructions said to return it in the same package (or at least that's what I think it said) and I thought it was pretty stupid. What if I had gone into beast mode and just shredded that mfer open in anticipation of my new phone? Lucky I didn't and just slit the top with a knife. I just wrapped my Note 5 in some bubble wrap, tossed it in the package, taped up the where I opened it from and dropped it off at the usps. No tracking, nothing. Just got a text yesterday that my balance for the Note 5 has been taken care off. That was in under a week so I'm pretty happy everything worked out
[T-Mobile Samsung Galaxy S7 Edge Questions & Answer] Kchitown1977:
here its states return phone to local tmo, nothing about shipping off old device
[T-Mobile Samsung Galaxy S7 Edge Questions & Answer] flarbear:
Yes, that is the procedure for "Jump on Demand(TM)".

But, the procedure for the "Jump(TM)" (version 1) customers is to mail it back if you ordered it online...
[T-Mobile Samsung Galaxy S7 Edge Questions & Answer] Kchitown1977:
Gotcha
[T-Mobile Samsung Galaxy S7 Edge Questions & Answer] NJ_RAMS_FAN:
I'm just going to use the same package my came in. I'll bubble wrap the phone itself as well.
[T-Mobile Samsung Galaxy S7 Edge Questions & Answer] v2.2v:
Unfortunately this wasn't the case for me. In fact this whole return process has been a nightmare. I first told to mail it back but never got a return slip from them with my S7E shipment. So I called them and they said return it to a store. I got to the store and they said no you have to mail it. I waited for a packaging slip via email which was supposed to be UPS. Packaged my Note 5 and gave it to the UPS guy that comes to my office daily. He said he couldn't take it because it is USPS. I called tmobile again to verify what company (UPS or USPS) I should be sending this with, and they once again they said UPS. I informed them UPS wouldn't take it. Now I have to send this via USPS and hope they get this phone because I am not provided tracking. Yikes.
[T-Mobile Samsung Galaxy S7 Edge Questions & Answer] AndroidPurity:
Funny how I just called T-mobile about this today. Basically to express my concern putting it back in the same bubble wrap I ripped a big hole in. They said different bubble wrap inside a box is fine, as others have mentioned. I wanted to just bring it back to the store but the guy said "with the jump program you have that can't be done."

Which is strange since last time I did jump I returned it in store and this time I did the transaction in store this time too. I guess since phone wasn't available in store at the time is why. A phone delivered by mail must have the other also returned by mail too.

Anyways to those skeptical about being able to send an email to the CEO and having one of his higher corporate customer reps contact you is true. I emailed CEO last week for something and they made my issue right. I was really impressed. Made me proud to be with t-mobile.
[T-Mobile Samsung Galaxy S7 Edge Questions & Answer] short/y:
Has anyone used their old box for the return? Like others, I'm pretty nervous about just putting the phone alone back in the bag (bubble wrapped phone or not). I happen to still have the original box my S6 came in so I was thinking of putting the S6 back in the box (after removing all the accessories), putting that in the bag, slapping the return tag on it and giving it to USPS.
[T-Mobile Samsung Galaxy S7 Edge Questions & Answer] 20degrees:
I usually use the bag they send but I put a thick layer of paper towel in where the screen will be, then I wrap the bag as tight and small as I can before I seal it (sorta roll it).
[T-Mobile Samsung Galaxy S7 Edge Questions & Answer] OuncE718:
Do anyone know what exactly needs to be returned? Is it just the phone itself (no battery, no accessories, etc) or?

The reason why I am concerned is because the water damage indicator on my Note 4's battery is pink but the water indicator on the phone itself is white. I do have an Anker battery that I can give them.
[T-Mobile Samsung Galaxy S7 Edge Questions & Answer] raw2000j:
call and ask them on the phone but I believe it's only the phone
[T-Mobile Samsung Galaxy S7 Edge Questions & Answer] Cyberguycpt:
They told me just the phone. But I sent back everything. Lol. I believe I should be done now as my previous Jump on Demand phone isn't showing on my account. Although the one I had before is still on my account under completed plans so maybe I'm done but it's still in process and will show in my completed jump phones tab when it's all finalized.

Only thing I don't like is my bill is pretty huge this month because it Charging me for the previous phone and my Galaxy s7 edge. It's also Charging me for a Note 5 that I turned in when I went from Jump 2 to Jump on demand because I still owed a balance after the trade in. Lol. Ive been paying that off month by month it's not supposed to be possible to have a phone on Jump 2 and Jump on demand but they never sent me a final bill so I thought might as well continue to keep making my interest free payments until they say something. Lol.
[T-Mobile Samsung Galaxy S7 Edge Questions & Answer] raw2000j:
lol true
[T-Mobile Samsung Galaxy S7 Edge Questions & Answer] worldwidepmp:
I stopped into a T-Mobile store and they were nice enough to print out a shipping label, give me a bubble bag and even filled out the form and sealed it up for me. All I had to do was drop it in a mailbox.
[T-Mobile Samsung Galaxy S7 Edge Questions & Answer] kappatau808:
question is which shipping label did they give you. my s7 edge came in a bubble bag with instructions on how to mail back. it said use the return label inside. but the return label was already on the bubble bag itself. but it looked a little dirty to me and wanted to make sure it was clear enough so i went live chat and asked tmobile rep for another shipping label. he/she emailed me a new one but it was for UPS going to texas. but i keep reading the instructions that came in the bag and it said drop it off at nearest USPS branch. i checked the merchandise return label that i was supposed to use and it had a different address than what the rep gave me.

and i read somewhere here about the same thing happening to someone. tmobile rep gave them a texas shipping label. and they kept asking for the phone back. so i just went ahead and used what was in the instruction paper that came in the bag and used the one for USPS going to york i think it was. that way when they say maybe i sent it to the wrong place i can go, well i followed your instructions
[T-Mobile Samsung Galaxy S7 Edge Questions & Answer] worldwidepmp:
My label was for USPS to York PA as well. Only reason I know is because the T-Mobile employee had me take pics of the packaging to be on the safe side.
[T-Mobile Samsung Galaxy S7 Edge Questions & Answer] dav3wash:
So hypothetical here, if I keep my 6S on JOD instead of returning it, would I just pay the lease price on both phones, or will I pay the monthly lease on the S7E and the remaining $300 on the iPhone 6S?

I ask be cause my daughter lost her phone, and I wouldn't mind paying for 2 leases, since all I would do is go the the store and get her into another lease...
[T-Mobile Samsung Galaxy S7 Edge Questions & Answer] duvalbmarley:
If you don't return the phone you are charged the remaining balance so u would have to pay the 300 and the lease of the other device
[T-Mobile Samsung Galaxy S7 Edge Questions & Answer] Fidelio_o:
I have a note 5 that I never returned to T-mobile after a jump on demand, And I have been making the regular monthly payments on it since last october. Shows up under my account as completed but a balance due. So thats what ive been doing lol
[T-Mobile Samsung Galaxy S7 Edge Questions & Answer] dav3wash:
I'm hoping that you're wrong, but have a feeling that you're right. Lmao.

I'm going to try it. Wish me luck.
[T-Mobile Samsung Galaxy S7 Edge Questions & Answer] flarbear:
I imagine that there may be different procedures for JoD, Jump V1 and Jump V2 and that it may vary by region.

For the record, my Jump V1 return executed online from California involved a USPS label to Assurant at a York PA address and there was a return label sticker in the package on that waxy paper backing that they come on. I also had a copy of the label in one of the documents associated with my Jump upgrade.

Unfortunately, the only way I know how to get to those documents requires your RMA code which is on the shipping label. I don't know if a copy of that number appears on the label they used to send it to you, or if you can find it in any of your emails or from a CS agent, but if you have it (it started with JMP for me and had 14 numbers after it), then you can go to:

MyTmobile

->login

->Phone (near the top Billing/Usage/Plan/Phone/Shop)

->trade-in status (below the picture of your phone, one of 3 sections TradeIn/Check Rebate/Order Status)

->enter RMA number

->Submit

->Retrieve Shipping Forms (button next to the "You must ship by" date)
[T-Mobile Samsung Galaxy S7 Edge Questions & Answer] kappatau808:
so i got the s7 edge to replace my s6. got the s7 edge on monday march 7th and dropped the s6 off at post office march 9th, post office lady scanned and gave me receipt with tracking number. checked when i got home and there it was according to tracking package was accepted at march 9th 1:43 pm, estimated delivery march 14th, so im good right and stop thinking about it. WRONG! fast forward a week and i am getting emails saying i have some days to return the s6. i check traking again and it has not moved since it was accepted at USPS. it is now march 25th and tracking still says accepted march 9th and estimated delivery march 14th. talked to tmobile live chat, thought it would be ok since i cant control if USPS ****s up. 2 days later i get email from tmobile handset tracking research or something like that saying they have not received the s6 and i should wait 7 days after they receive it to check the status. da ****? i thought they would do something like call USPS and have them track down the package.

same thing happened when i tried the lumia 950xl with ups delivery. i called microsoft and they called ups to investigate. how come tmobile isnt doing that? all i get is a " oh we don't have it yet, wait 7 days after we get it or if its been more than 7 days call USPS". why should i be doing all the work. i gave it to USPS and tracking proves it, should be out of my hands now. talking to tmobile rep on facebook now, gave them tracking number. been 30 minutes and no reply yet
[T-Mobile Samsung Galaxy S7 Edge Questions & Answer] kappatau808:
well talked to another tmobile rep. so according to tmobile i will be paying the $27.50 a month for the s6 until the s6 shows up at the warehouse. so they will not be calling USPS to find out whats going on. not going to put anything on my account to say i dropped it off at post office so i should get credit. all i get is, i will be paying $27.50 a month till it shows up, so I should call USPS and fix it
[T-Mobile Samsung Galaxy S7 Edge Questions & Answer] anactoraaron:
I was under the impression that the usps label included with the new device was for returning the new device and not for returning a jump device. T-mobile has had some issues lately sending Jump! return labels - which are UPS, not USPS. I tried to get customer care to email the label for me but for whatever reason the email would not go through (perhaps the system is flooded with folks jumping to s7/edge?). Anyway, I went into the store here locally and they were on the phone with customer care for an hour, and they couldn't even get the email to go through to the store manager. They couldn't do anything to help me ship it, they said I needed the shipping label from customer care. They tried 3 times to get the email to the store manager! I was ready to give up and decided one last time to check my email, and lo and behold a ups label was there. I never got any instructions on how to package it, so I placed it in a box with 'air bags' and sealed it up tight. There's nothing inside the box besides the device box (with the device and all accessories), so the only way for them to see who's device it is is to look at the shipping label. Good thing is that I can track it I guess.
[T-Mobile Samsung Galaxy S7 Edge Questions & Answer] CRE:
My shipping label was for USPS. Detailed instructions were included too. It was for a third party facility based on the addressee. I sent my Note 4 back in all of its origunal Samsung packaging (yes, i saved it all), used the bubble wrap envelope which my S7 Edge came in and received notice of my credit just a few days later.

I think the only people getting UPS labels are those who've never received the USPS label and I've wondered if they are going to the same facility or having to be rerouted and incurring further delays. Maybe they are using both now.....
[T-Mobile Samsung Galaxy S7 Edge Questions & Answer] worldwidepmp:
My phone was packed at a T-Mobile store, but they wouldn't mail it for me. They had me take a pic of the phone outside of the package, then I mailed it that day. I tracked it to PA. which shows it arrived over a week ago, but it still says I owe money on it. I'm guessing the credit will show on my next bill.
[T-Mobile Samsung Galaxy S7 Edge Questions & Answer] keirmeister:
The same thing happened to me. I simply returned the phone in the same bubble mailer they sent the S7 (it said reusable!).

My return was accepted and I got the JUMP credit.
[T-Mobile Samsung Galaxy S7 Edge Questions & Answer] kappatau808:
lucky you. i followed the instructions that came with my s7 edge. dropped it off at post office March 9th. it is now march 28th and tracking still says march 9th " acceptance" estimated delivery march 14. talked to multiple tmobile reps thinking they would call USPS to investigate. but no all they did was some handset reseach basically letting me know they have not received it ( freaking duh) emailed USPS, and called cause i couldnt wait. and the lady on the phone said i already filed a complaint or something over email so she couldnt do anything. then i get a call from USPS again telling me tracking is saying it's still in the post office where i dropped it off ( i already know that,thats why there was a complaint filed) and that i should call assurant or something. talked to one more tmobile rep on live chat, i asked if USPS has lost the phone do i still pay the $27.50 a month for the s6? the answer? just a big "yes" i said why should i be paying for something the post office lost. he even replied with a " its USPS' responsibility. im like **** yea so why am i stuck paying for it. then he tells me that if USPS did lose it that i should try to get USPS to pay me or something like that. why not give me the credit since i followed instuctions. and then Tmobile can charge USPS since USPS lost the stupid thing. so tomorrow i shall be going to the post office where i dropped it off and see what's going on. tmobile is no help at all. when i tried the lumia 950xl and it was 3 days late, microsoft called UPS to investigate. tmobile wont even try, prefectly happy doing nothing since they are still getting money for a lost phone

---------- Post added at 05:29 AM ---------- Previous post was at 05:29 AM ----------

actually what is the tmobile CEO's email? anyone know? i heard he sometimes responds
[Infinix HOT 2] RendyAK:
Heya all~

Last thing we have got TWRP 2.8.7.0, and now we get TWRP 3.0 :victory:

The bad thing is... No material design and cant mount adoptable storage. Well, we dont need fancy design, we just need the function, isn't it?

Well, here are the download link (Flashable Zip)

https://www.androidfilehost.com/?fid=24438995911970726

How To Install via Flashtool

- Extract the zip

- Put the correct android scatter into 1 folder.

- For Android One rom use MT6580_Androidone_blablabla

- For Infinix Rom use MT6580_infinix_ROM_blablabla

- Flash it.

How to Install via Flashable Zip

- Go to TWRP (NOT STOCK RECOVERY)

- Just install the zip

- Reboot recovery

- Done.

Credits:

- Joseph Godslave (For the flashable zip :) )

- Jemmini (For compile this TWRP)

- All Infinix Hot 2 Android One Users

- bbs.infinixmobility.com

- And you :p
[Infinix HOT 2] RendyAK:
Reserved
[Infinix HOT 2] mody oka:
Thanks ???
[Infinix HOT 2] RendyAK:
Yep.
[Infinix HOT 2] Mysteryagr:
It failed
[Infinix HOT 2] RendyAK:
Oh, okay, just flash it via flashtool, the scatter file already there.
[Infinix HOT 2] remedb:
does not work with marshmallow 6.0 M android One 20160315
[Infinix HOT 2] RendyAK:
Please after install the recovery, then go to twrp, dont go to homescreen, becouse if you go to homescreen after install the recovery, system will replace the twrp with the stock one.

After you go to twrp, swipe to allow modification and reboot.
[Infinix HOT 2] MACROsurft:
It worked for me on mashmallow....THANKS
[Infinix HOT 2] umar king:
Twrp recovery doesn't work with key combination. this is useless, still i can't restore my backup i bricked my phone hence i can't boot into recovery using rasher or mobile uncle tool as it's bricked already, now i need to boot into recovery with key combo but how is there any trwp recovery which works with key combo? Help will be highly appreciated
[Infinix HOT 2] RendyAK:
Whoa, whoa, whoa.

You need to enable key combination first if yiu are in stock Android One (L/M) ROM!
[Infinix HOT 2] umar king:
I'm on stock infinix rom not Android one
[Infinix HOT 2] RendyAK:
Oh, ok.

The key combination: Power + Volume Up.

Dont flash it with mobile uncle tools, i think. That tools seems too old for this device :/