[T-Mobile Samsung Galaxy S7 Edge Guides, News, & Di] Raylon00:
Another Email from Samsung

Generally the same message as before, but I did note that they spent the time to send a real response:

Dear Raylon,

Thank you for taking the time to contact us at Samsung Technical Support. We always appreciate hearing from our customers.

We understand that you would like to get the key to locked Bootloader for Samsung Galaxy S7(SM-G935T) phones. I will provide you with the possible information.

We do understand your concern. Also we thank you for sharing your valuable feedback with us.

Currently, the option or tools to unlock the locked Bootloader is unavailable from both Samsung and carriers.

We are unable to speculate when/if this key might be available due to the fact that this might lead to inaccurate information and confusion. Should this become available, it will be posted on our website. Please feel free to check for updates periodically.

Rooting(modifying the Operating System) the device will void the warranty and sometimes it might not work normally if the device is rooted.

Samsung provides one year standard warranty for the device and other accessories from the date of purchase. However, warranty will not be covered for rooted devices, physical/liquid damages. Please access the web-link below to check with the warranty details.

Link: http://www.samsung.com/us/support/service/warranty/SM-G935TZSATMB

In general, in the US Samsung manufactures the phones according to the carrier requirements and specifications then release/sell them through respective carriers and does not sell the phones directly in the US. The phones will be locked through the respective carrier network.

However, International model phones will not have locked bootloader as they will not be manufactured for specific carrier and they are not locked with any carrier.

I should inform you that, Non-US/International model phones are also available at the third party retailers like Best Buy, Walmart stores and online stores like Amazon, eBay etc in the US. As the Samsung support is country specific we in Samsung US Email support do not have information regarding Non-US/international model phones.

We have also submitted your feedback previously.

We would have surely helped you better, if there is an option available to unlock the bootloader on the phone from our end. Hope you would understand it is a product limitation.

We always appreciate customers who take the time to give us their Positive or Negative feedback as your comments are vital for us to continue improving our products, as well as our business and services.

Your satisfaction is of the utmost importance to us. Please feel free to get back to us, if you have any further questions. We will be glad to assist you.

Should you desire additional assistance, we invite you to access the web-link http://www.samsung.com/us/support/contact to speak to a Chat Specialist. Our technicians are more than happy to assist you further. Chat Support is available 24X7.

For additional support and updates regarding your product, please follow us at [MENTION=5246982]SamsungSupport[/MENTION] on Twitter or like our page at https://www.facebook.com/samsungsupport.

Thank you for choosing Samsung products.

If you have a minute, please fill out a brief survey to help us serve you better. To begin the survey, click on the “Start Survey Here” link at the bottom of this email. Please note that you can access the survey page only when the pop-up blocker is disabled in the browser.

Sincerely,

Praveen