yashsingh1/xdaforums huggingface dataset:
[Tilt, TyTN II, MDA Vario III General] BucketTse:
So sorry in hearing your problem. My phone is now put in investigation by HTC service centre here in Hong Kong.

I gave them a call yesterday and their customer service rep asked me to collect the phone as the ROM has been upgraded. That pissed me the hell off becoz they are just reloading the SAME version again!

I already placed the phone 2 times there and they already did that useless solution once, also replaced motherboard once but problem still exist.

The customer rep even excused its the customer's responsibility to verify the solution after collected their phone.

I was hell mad and gave them a warning (about Consumer Council), then they agreed to verify if the problem is solved or not. I will try to get a reply from them tomorrow and will keep u guys updated.

At the service centre last week, I met another customer who is sufferring similar SOD. He is a business user which requires push mail to run 24 hrs a day, and of coz, the phone hang in standby all the times. He had already visited the service centre 3 times - motherboard replaced two times, ROM upgraded (reloaded actually) once. But problem still not solve.

If the problem still exist, I will sure file a complain thru Consumer Council. It's a pity Nokia Hong Kong decided not to sell E90 here, which left me no choice to chooce TyTN, as I need a phone with full keyboard capability.
[Tilt, TyTN II, MDA Vario III General] Rafael K:
I think I found the culprit

Hey, guys. Sorry for not getting back to you for some time. I have been really busy and couldn't stop to give you an update.

Well, I tested the phone with another carrier sim (as a recollection: I am on Claro, in Brazil, and tested now with my second phone line, from Tim). I have been using Tim's sim from last saturday and I haven't had any single SOD. Also I was experiencing several involuntary resets several times per day, but with Tim's sim card, no more!

Tim's has been deployment its 3G network here. It is not yet offered commercially but I can sure take benefit from it in some particular areas where it is available.

So I am narrowing the possibilities to two, but IN MY DEVICE it is definitily related to the carrier and can be due to: (1) faulty sim card; or (2) the network.

I will go to a Claro store and try to get a replacement for my sim card. I will keep you posted.

Regards,

PS (totally offtopic) - I have noticed that HTC Home was causing a huge battery drain and have disabled it. Will try to investigate further....
[Tilt, TyTN II, MDA Vario III General] Rafael K:
Losing it...

Oh, well... Seems a new sim card does not do the trick.

Maybe you guys all over the world do not understand how it is, but I feel completely left alone in a jungle. Brazilian carriers and the representative of the manufactures they do not give a d@#$ to consumers and it is hopeless to try to get some help.

If the problem is on the network, and it seems be, my only alternative would be to change operators (and losing my phone #).
[Tilt, TyTN II, MDA Vario III General] kdskamal:
From the whole thread, I conjure, SOD is generally happening to those running push messaging or any kind of data connection active before setting the unit into standby.

Are you guys experiencing it still without leaving on any of the aforementioned stuff?
[Tilt, TyTN II, MDA Vario III General] Rockhound53:
Hi Guys,

since i have installed the T-Mobile (Germany) emailpro Software (Its a eMail push service) ma Data connection is always on and my Kaiser hang up daily!

Sometimes after Standby it hangs for 1 Minute and then all is normal! Sometimes it crashs total an only a Softreset help...

Sorry for my Bad Englisch!
[Tilt, TyTN II, MDA Vario III General] Rafael K:
HTC Brazil says its the push service + poor network

Ok. I know I complained about customer service here in Brazil and so.

In order to proove me wrong, I managed to speak with one kind representative of HTC in Brazil.

He said that they imagine that the majority of hangs are due to data connection no being effectively handled by the operators. According to him, while in standby, if the phone tries several tries to reach certain data through the network connection (for instance, the emails in a push service) but fails to, it will probably hang.

I see that this guy is basically blaming the operators, but this would make at least some sense, since I do not have this kind of problem in the other operator.

He also said something else that surprised me for the posture and honesty, but I certainly do not agree with it. He said that HSDPA should not be on most of the times (only when you want to make video calls, etc) and that it would only make the conditions more likely for the hangs to happen. (!!!) Also he said that he personally does not recomend the use of push technology because it also increases the likelyhood of hangs. (!!!)

Can anyone confirm these assumptions???

If the problem is the device hanging to the unresponsiveness, it should stop locking when activesync is off (radios off) and there may be a patch that can correct this by increasing timeouts..

I will try to halt the use HSDPA for some days and observe the behaviour of this machine. Will let you know of my findings.
[Tilt, TyTN II, MDA Vario III General] BucketTse:
Dear Rafel K,

The HTC rep has confirmed the ROOT CAUSE of the problem - HSDPA retries in standby mode will hang

But, his comments are really non-sense, no doubt about it:

1) HSDPA shouldn't be used frequently - why invest such protocol then?

2) Operator unreachable causing hang - this is ridiculous. This is the same as laptop gets hang when internet connection is down.

I have some friends upgraded the phone to Windows Mobile 6.1 and seems the problem solved. Since such behavior will void the warranty, I am still waiting for official upgrade available from HTC here in Hong Kong.
[Tilt, TyTN II, MDA Vario III General] Rafael K:
Definetely 3G related

Thanks for the info, BucketTse.

After strict and tiring daily usage testing procedures (i.e. change of sim cards and phone and connection settings), I can confirm that FOR ME the hangs only occur when I am using the operator Claro in Brazil, and do not occur with TIM. As I mentioned before, I have changed the sim card, so it would indicate that the problem is related to either a network problem or to how the phone handles data connection on standby.

I have dumped my original ROM today, so I will try one of the 6.1 roms available out there, even though they are not official.
[Tilt, TyTN II, MDA Vario III General] BucketTse:
I upgraded my phone to Windows Mobile 6.1. No hang after that (2 days and nights already).

Two friends of mine also upgraded, they don't experience hang problem either. One has upgraded for nearly a month, the other 1 week already.

Seems that's a problem related to Windows Mobile, rather than the operator.
[Tilt, TyTN II, MDA Vario III General] Rafael K:
6.1 hangfree so far

I have upgraded as weel (using dutty's now). And I have to agree with you - at least partly - that 6.1 seems to have fixed the issue.

However, given that I had hangs in one operator and not the other is still something rather relevant in finding the one to blame... Maybe not the ROM itself, but the radio ROM.

I definately recommend upgrading. Dutty's ROM is impressively stable and the board has several users with experience and extensive threads with solutions for problems or customization aspects.
[Tilt, TyTN II, MDA Vario III General] Polynomials:
Hey,

I experience the similar problem as you do. When I leave my 3G / WiFi on and let my Hermes (not Tytn II:) but I think it is still suitable to post this message here) go standby, 50 % of time will hang my Hermes. When I power on the Hermes, the backlight on but the phone was then freeze. However, I got this problem after I upgraded to WM6.1 (build 19900). It is quite annoying as I always browse the net. Any clues except WM 6.1? I am also in Hong Kong. I don't believe the operator is the culprit. HTC is just trying to unload their responsibility. I got this problem when in WiFi too.
[Tilt, TyTN II, MDA Vario III General] madmain:
Hi to everybody,

I would to report my experience with SOD and Tytn.

Some weeks ago, my Tytn produce the horrible SOD problem. I try some solution reads on this forum and other but nothing.

I report to you my test:

1. Hardreset

2. Install last HTC Official ROM (WM 6.1 Build 19212.1.0.3)

3. Disable USB

4. Change the sim and operator

5. Remove MicroSD

6. Configure activesync for manual sync

Nothing is changed :(

Can some of us help me for other tests?

Is last hope to send my phone to htc support?
[Tilt, TyTN II, MDA Vario III General] Cavey.co.uk:
A silly suggestion....

I think I might be having a similar problem, but mine didn't start until mid-May, so had had the kaiser for 3.5 months.

Could I ask you to try something.....

1) Get the HTC GPS tool

2) Update QucikGPS

3) Launch the tool

4) On the configuration screen -

Set the COM port to 4 and baud to 9600. Hit open.

5) Switch to the Satellite screen. Do you get a lock?

6) Reboot.

7) Launch the tool again.

8) Use COM 4, but a 57600 baud

9) Switch to the Satellite screen. Do you get a lock?

The reason why I ask is because since the problem has manifested itself, Garmin XT will not work. I also cannot get a lock unless I use a 9600 baud whereas I used to get a lock no matter what baud I was using.

I do not know whether this is co-incidence or if it is unique to mine, but I was kind of thinking loose internal board....

Images acquired from Nadavi's post
[Tilt, TyTN II, MDA Vario III General] punkhawaiian:
One thing I can confirm is that if you are running secubox with a virtual drive mounted it will cause SOD in windows 6.0 and above.
[Tilt, TyTN II, MDA Vario III General] derby1395:
HTC TyTN II / Kaiser SOD (Sleep of Death) - SOLVED!

Got my TyTN II down here in South Africa at Nashua Mobile. The trial/loaner TyTN II was fine, but when I got my actual phone, it SOD'd all the time.

Found this forum and then found out no one had it solved yet.

Then contacted Nashua Mobile and they contacted Leaf South Africa (HTC distributors for South Africa???) and Leaf had me come in to one of their stores for a software update.

15 minutes later, they had installed Windows Mobile 6.1 and the issue was solved (!!!!), as well as a number of other issues such as a problem I was having with my bluetooth headset, etc.

I did a backup as it wiped everything clean, but it handled it. They also had tons of others who had come in with that problem and this was a standard handling, and they apologized.

So hope this helps solve the mystery and hope y'all have access to a similar store.
[Tilt, TyTN II, MDA Vario III General] derby1395:
S.O.D. (sleep of death) -- SOLVED!!!

Got my TyTN II down here in South Africa at Nashua Mobile. The trial/loaner TyTN II was fine, but when I got my actual phone, it SOD'd all the time.

Found this forum and then found out no one had it solved yet.

Then contacted Nashua Mobile and they contacted Leaf South Africa (HTC distributors for South Africa???) and Leaf had me come in to one of their stores for a software update.

15 minutes later, they had installed Windows Mobile 6.1 and the issue was solved (!!!!), as well as a number of other issues such as a problem I was having with my bluetooth headset, etc.

I did a backup as it wiped everything clean, but it handled it. They also had tons of others who had come in with that problem and this was a standard handling, and they apologized.

So hope this helps solve the mystery and hope y'all have access to a similar store.
[Tilt, TyTN II, MDA Vario III General] derby1395:
Sleep of Death SOLVED

I am trying to post this on each thread I find the SOD as I struggled with this prob for weeks before I got it solved. However, this keeps posting back on the original thread I started with. Strange. :cool:

Got my TyTN II down here in South Africa at Nashua Mobile. The trial/loaner TyTN II was fine, but when I got my actual phone, it SOD'd all the time.

Found this forum and then found out no one had it solved yet.

Then contacted Nashua Mobile and they contacted Leaf South Africa (HTC distributors for South Africa???) and Leaf had me come in to one of their stores for a software update.

15 minutes later, they had installed Windows Mobile 6.1 and the issue was solved (!!!!), as well as a number of other issues such as a problem I was having with my bluetooth headset, etc.

I did a backup as it wiped everything clean, but it handled it. They also had tons of others who had come in with that problem and this was a standard handling, and they apologized.

So hope this helps solve the mystery and hope y'all have access to a similar store.
[Tilt, TyTN II, MDA Vario III General] Solypsis:
My new Vario III was SoD'ing EVERY time I put it sleep mode manually or it went into sleep mode automatically, without fail. The only 2 programs I had installed were Windows Live and TomTom 6 Navigator. Other than that, the phone was as new. Upon removing Windows Live, no more SoD, so far.
[Tilt, TyTN II, MDA Vario III General] BucketTse:
derby1395,

Sorry, the problem is NOT solved but "possibility lowered"

I upgraded to WM6.1, yes, the SOD didnot happen everyday but STILL happen sometimes.

Since Nokia E71 is released, me and my friend who were Tytn II owners came into history.

There is something even an older (2+ yrs) Nokia E series (model E61) could do but TyTN II can't:

sms + email + msn + phone call + bluetooth headset + internet browsing ALL RUNNING at the SAME time.

For a REAL business user like me, which my job is mobile office style, a robust and reliable (means seldom hang and can handle multi tasks RUNNING at the same time) cell phone is a must. Sorry to confirm, TyTN II failed for this.

The other bad experience I got is: the customer service engineer confirmed the problem NEVER happen when they tested my phone for days. I had left my phone there 3 times and what they did were just motherboard replacement or WM6.0 reinstalled. I had asked them to do upgrade to me, they just refused as WM6.1 wasn't launch yet here in Hong Kong, plus, they warned me in not doing this thru xda-developers by myself coz that may void the warranty. This is just a mesg in asking me to throw the phone away and go for Nokia or Blackberry.

Anyway, I left the Windows Mobile and HTC world already, good luck to those who are still living there.

I had a happy life with Nokia E61, I'm now enjoying SOD-free life again with E71.
[Tilt, TyTN II, MDA Vario III General] pyraxiate:
Funny...... Because mine runs IM + , While using Opera , connects to my push mail, while talking on the phone over bluetooth with absolutely no problems........Granted I rarely NEVER use SMS but being that it goes over the Data side ( 3G / HSDPA ) I coudnt see how that would cause an issue. If youre having issues, please make sure your phone is actually getting a HSDPA signal ....... Unless you have it, your phone WILL only communicate via DATA or VOICE Packets.... Not both at the same time .......

I use my phone all day every day for business and compared to any other "Business class" phone, ive yet to see one that performs the way the Kaiser does. Before you ask...... Yes ..... Ive had many phones from Blackberry 8830's to the Latest HP WM phones......... as thats what my work supplies

So far my kaiser does all they can do and more..... and soon we will have OpenGL working completely im sure of it :D

Of course they say this....... but if you actually Read our forums rather than just posting garbage in them ..... you would have noticed that we can EASILY revert back to OEM SPL/ROM for warranty purposes. Ugh, some people .................
[Tilt, TyTN II, MDA Vario III General] sebbes:
Looks like there's still no real explanation

- WM6.1 upgrade needed : not the solution, as my TyTN use to be SOD proof with WM6.0

- Background tasks : could be... Will try

- HTC Home : No, had it from the beginning running fine for months

- HSDPA off : No, never had to disable it in the early months (and it was working fine, happy "H" icon)

- Advanced Network Settings : No, for the same reasons...
[Tilt, TyTN II, MDA Vario III General] VeerTheTIGuy:
ever since i read this thread and stopped leaving my wifi on overnight, i haven't had a problem....
[Tilt, TyTN II, MDA Vario III General] megatec45:
SOD

When I first had my TILT it would SOD at least 2-3 times a week. I don't know what I did to change that, but it hasn't SODed in several months.

Some of the things I did was disable the automatic time zone, which would enable active sync all the time, installed kaiser tweak, updated to the latest ATT ROM. Still running WM6.0, ATT hasn't released 6.1 yet. I have many APPS like HTC home plug in, ms live search that were mentioned as probable causes. I still use them without any problems.

However, a new problem started recently. My network connection freezes. It says No Service available until I go into phone options and click on find network. It works fine until I start moving in and out of buildings, then I have to attach the network again. The only recent app installed is that I changed from KT to Shapps Advanced config with the Nikagl XML. I'm thinking of switching back to the original KT

Anyone experience this problem??:confused:
[Tilt, TyTN II, MDA Vario III General] sebbes:
Barely use wifi, HSDPA rocks ;)

But I disabled the battery bar from wkTASK

Let's see if it improves things
[Tilt, TyTN II, MDA Vario III General] VeerTheTIGuy:
is THAT why activesync keeps showing up?? i was wondering about that...:p
[Tilt, TyTN II, MDA Vario III General] megatec45:
Did that as well, I now us Battery Status instead
[Tilt, TyTN II, MDA Vario III General] gatewayer:
so, still no solution?

hm... i guesss i will sell that crap of a tytnII
[Tilt, TyTN II, MDA Vario III General] endo55:
Something I've been able to test right now, is that when the battery was around 20%, my phone was ignoring calls and going straight to voicemail. I've left it charging with my usb cable for the last 30 mins or so, and at around 45% battery it works fine.

The effect might be worse now that the phone is 1.5 years old, so the Li-Ion battery degrades much more quickly and spends more time in the lower levels than it did previously.
[Tilt, TyTN II, MDA Vario III General] jlariviere:
I've had this happen a few times in the following scenario:

Pocket Player is running, but is paused. It is set to control the device volume. The device then goes in standby mode for long enough to trip the security lock settings (1 hour before requiring a password to unlock). Then a reminder hits, but seems to get stuck.

Then it won't come back up without a soft reset.

Jeremie
[Tilt, TyTN II, MDA Vario III General] sebbes:
So, just to summup what my Kaiser had :

- replaced radio/motherboard

- replaced FPC System ribbon

Was still unreliable... Replaced my SIM : works now !!

(maybe it was a combination of 2 or more causes)
[Tilt, TyTN II, MDA Vario III General] josefcrist:
I agree, that is what fixed my sod problem. Just leave on advanced networking though usb. it was such a pain in the butt though.
[Tilt, TyTN II, MDA Vario III General] nasferatu:
SOD caused by 3G?

Here's what I've noticed so far...

My config.

Brand New AT$T Tilt

Hard SPL 3.29

ROM: Hyperdragon IV

Radio: not sure... (I'll check later)

When I'm outside in 3G friendly range, the phone is fine. Drove 30 mins. and the power button managed to bring it out of standby.

When I'm indoors (not within 3G range??), it will not come out of standby. Spent some time in a mall, and phone kept freezing in standby. The whole ride home, phone didn't freeze.

I know it seems like 5th grader logic, but I drove today for an hour...no freeze. Get in the office...and phone is stuck in standby.

Couldn't find a 3G enable/disable setting...

just contributing info.

I'm guessing it might be a radio issue.
[Tilt, TyTN II, MDA Vario III General] sebbes:
Looks very similar to the symptoms I had, you should try to get a replacement SIM.
[Tilt, TyTN II, MDA Vario III General] skorzo:
Hi there

I have SoD on my TyTNII but it is so much strange than yours....

I have SoD even when SIM is not inside the kaiser!

Kaiser is not running any process (only HTC Menu plugin) and if i manually standby the device, most of the times the kaiser does not return to OS and i have to soft reset.

I have tried several Hard reset, several ROMs, radios...and SoD always happens.

Yesterday i bought a new battery because i thought in power issues, but SoD is still there (...yes, i have spent money for nothing)

Any suggestion?
[Tilt, TyTN II, MDA Vario III General] josefcrist:
^^^^ did you turn on the advanced network functionality though usb?
[Tilt, TyTN II, MDA Vario III General] skorzo:
Yes, i did.

Anyway, that option is marked by default after hard reset.

Thanks...

Any other suggestions...?
[Tilt, TyTN II, MDA Vario III General] zkidron:
Solution? Maybe, who knows

I own a TyTN II since Sept 2008. WM6 Pro.

ROM 1.82.707.0 WWE 11/03/07

Radio 1.27.15.32

Protocol 22.51.88.13W

I have always had BB Connect 100 version installed and working. Other third party SW I have are insignificant utilities.

I've had 2 episodes of SOD, first about 7 months ago lasting for a couple of weeks. Don't know what I did but it simply went away after re installing BBConnect.

Second started a couple of weeks ago and drove me nuts, 5,6,7 times a day..:(:confused:

I tried everything mentions on every web page I could find. No luck.

Then yesterday I downloaded a clean up utility, used it once and have been on since.

try it: pmClean. Can't do any harm.

If I have a repeat episode of SOD, I'll report.

EDIT: Been 60 hours and counting. Only one SOD (vs. 5-6 per day before) and that only after I messed around with some proxy settings in a Java SSH client I tried to have running over the BB connection. Come to think of it, last time my SOD started after I seriously messed with my connections settings when arriving in Europe and not being able to get BB connection. Hmmmm.
[Tilt, TyTN II, MDA Vario III General] nlel:
Its been a long time since I posted to this thread but I have found out what causes the SOD. I recently bought a HTC Touch Diamond 2 and had the SOD on that. I did manage to get rid of the SOD on the Tytn II as well but never knew exactly what I did that got rid of it.

Well I can say for sure now that by disabling 3G & GSM therefore enabling GSM only (Edge/GPRS) in the band selection under the phone options gets rid of the problem. With 3G & GSM Enabled (3G symbol along top of screen most of the time) the Standby of Death occurs quite frequently.

Now some people have 3G & GSM enabled and don't get the problem so it seems to be a problem specific to which network your on and perhaps the signal strength you have around the time of the SOD. If you have a good 3G signal everywhere you may not ever get it.

So in short if having SOD and have 3G & GSM enabled try to disable 3G by setting phone options to GSM only, you will also have better battery life and 3G is only a little bit faster where I am.

EDIT: Also instead of enabling GSM only it may also be a good idea to try and enable 3G only by setting WCDMA + UTMS 2100 thereby disabling 2G (GSM), if the problem has something to do with when the phone switches between 3G and 2G this might also solve the problem. Its worth a try and if with 3G only enabled you still get the SOD then switch to GSM only and leave it.