yashsingh1/xdaforums huggingface dataset:
[LG V10 Q&A, Help & Troubleshooting] xtc39:
Positive update on the bootloop issue:

I had got an LG V10 last year August from US (I am in India). A month ago, out of nowhere the phone froze and never did it cross the LG screen after that. Tried everything from the freezer solution to recovery using LG Bridge but no luck. Since there was no way to get warranty on this sitting here in India, I decided to take things in my own hands. Based on what I had read, the issue was caused mostly by heating. But sadly there was no way to conclude that with my phone. Still I went with the general perception and decided to open up the phone to see how complex things are (nothing to lose right !!!) I applied a bit of thermal compound on the CPU and fired up the phone. Sadly nothing happened and it was difficult to say if there was even any juice left in the battery. Plugged the charger and gave it a shot and Guess what, the LG logo and the magical sparkle around it started moving. In that instance we successfully reached the phone set up screen and managed to reach the homescreen. But that's about it. a few seconds later the phone turned itself off and was again stuck on Bootloop. Although a futile effort, it led to the confirmation that it is the heating that causes the issue. In the next few days I got my hands on thermal pads which I combined with the compound and re-applied. Again the phone refused to start and I just let it be. After a couple of days, when I tried, the phone started working like a new phone. Since I had already lost my data, I decided, I would use this phone for a few days before deciding to insert the sim from the old phone. It's been a week now and I have installed some heavy 3D games like NFS, Asphalt etc and trying to push the phone to its limits before I make it my daily driver. So far its holding up pretty well and by the looks of it I might switch to this fone again. Thanks for reading and I am hoping my experience would help someone out there, who might just be giving up on the phone completely.

PS: I was out in the market looking for a new handset and guess what I rounded up on: The LG V20 :D I guess one lesson is never enough to teach a man.
[LG V10 Q&A, Help & Troubleshooting] zohaib anwar:
Production date

My V10 was produced on 25/11/2016. So does it mean that it is free from the bootloop issue?
[LG V10 Q&A, Help & Troubleshooting] sun_is_shinning:
V10 doesnt be in production for so long, at that time V20 replace the V10 so...maybe there are a mistake somewhere you find the production date or you are beign scammed.

check with LG Phone Info app from playstore the production date...
[LG V10 Q&A, Help & Troubleshooting] zohaib anwar:
Screenshot from LG phone info app
[LG V10 Q&A, Help & Troubleshooting] pilotdan1985:
LG Positive Experience

I'd like to add on this topic with a pretty positive experience I've had with LG. My LG V10 started the "boot loop" problem a few days ago. I tried all the basic soft and hard reset and battery removal tricks I found on the web with no avail. I even took it to an At&T store and they tried to do a factory reset that kept failing. AT&T told me it was toast. I also tried myself to do a factory reset which kept freezing on the 2nd - 3rd step. I even tried LG Bridge repair with a usb connection to attempt to restore/ reset that way (which I later found out from LG isn't possible because the phone has to be booted to do this). I went to LG's website and entered my phones info and the site told me it was out of warranty. (which I knew, the phone is nearly 2 years old)

At this point I kinda thought I was screwed. Quick side note: While I was having this issue with my V10 on vacation AT&T did sell me a little ZTE z831 for about $47 and got me out of the jam of not having a phone while on vacation. Since I had all my google accounts synced up from my V10 as soon as I signed in on the ZTE Maven I got most of my pictures, contacts, and emails back.

My last straw for my V10 was to call LG. The lady I spoke with on the phone was extremely nice and and after I briefly informed her of basically everything I stated in my first paragraph above and that their website said it was out of warranty she basically said "no problem, we can still fix this for you". She said all I needed to do was send it in to them. She told me the only way to fix my boot problem was to replace the motherboard. I'm sending it in to them today and they are supposed to replace the motherboard and have it back out to me free of charge within 2 weeks.

Yes it sucks I had to buy a temp phone, and yes it sucks I lost a little bit of data. But, my props go out to LG. They could have very easily told me the same thing that 99% of other big companies do to us these days "sorry its out of warranty, we wont help you" But they didn't. They are supporting their product. Very glad to see there are still some good companies out there that do stand behind their products and not their lawyers.

Sorry for the long post. People are quick to report negativity on the web. I wanted to take the time and share the details and give credit where its due.
[LG V10 Q&A, Help & Troubleshooting] betoNL:
Didn't read all the posts here, but I can definitely say that this logo bootloop issue is NOT hardware related...

My H960A is rooted ( bootloader unlocked of course) , with custom recovery (TWRP) and I got stuck on logo a couple of weeks ago..

Rebooted into recovery, flashed a custom rom and phone started again

After that used a 3rd party tool to flash one of the latest stock firmwares, flashed a wrong firmware, but LG Bridge fixed evrything

Now my phone is like brand new ( just the warning for the unlocked bootloader remains)

So if some service center tells you it's a software( EDIT - I mean, hardware) issue like defective motherboard or something, they are full of it :eek:

Just read some tutorials/ threads on how to flash stock firmware with the different tools available ( LGUP , LG Flash tool, Chimera, etc..https://xdaforums.com/lg-v10/general/guide-lg-v10-stock-firmware-to-stock-t3224170) and you will get over the bootloop issue...

And ....if after flashing a stock firmware ( with one of those 3rd party tools), phone will still get stuck on logo , just run LG Bridge run update or fix update error, and LG Bridge will fix everything...

My 2 cents

Cheers
[LG V10 Q&A, Help & Troubleshooting] edman8520:
Would it clean all the data after flashing a stock firmware??!!

---------- Post added at 11:53 AM ---------- Previous post was at 11:47 AM ----------

Would it clean all the data after flashing a stock firmware??!!
[LG V10 Q&A, Help & Troubleshooting] betoNL:
[MENTION=8316626]edman8520[/MENTION]

There are different tools and different ways to flash....read the tutorials.

If you are still on stock recovery, I would try LG BRIDGE (official LG's tool) which in my case worked also in download mode.

How to get into download mode? If I remember well , turn off the phone and while holding volume up button, insert USB cable..

Otherwise, as I said before, research, read and read more...The best info is always on XDA.

LG Bridge won't erase data...afaik
[LG V10 Q&A, Help & Troubleshooting] slackerr:
del, wrong thread.
[LG V10 Q&A, Help & Troubleshooting] terrosa:
thought i should chip in on my experience and how i recover almost all of my data.

my V10 went into bootloop last week. to make matter worse as I am a procrastinator I didn't back up all my data from the phone. To give you an idea, I have like only less than 1GB of space left on my phone's drive. So, imagine my horror upon seeing the LG's logo in the looping, freak the hell out of me.

tried a couple of ways to boot it up so that I could retrieve the data, including freezing it and heating it up with hair dryer. Of the 2 only heating works. I heat it up till it's pretty darn hot, and tried boot it up, viola... it got passed the LG logo and working perfectly, despite it's too hot to handle and stop. So, i get on doing my things to copy out the data but as soon as the heat were gone, it went back to bootloop. As I have like more than 62GB of data to copy out, this is annoying...

It got me into thinking to improvise the method. Not sure if anyone tried before but the result from what I did was pretty impressive, not only i got to copy all the data out, but I also got to use the phone for a good few hours before it went to bootloop again.

Well, what I did was, took out the back cover, put it into an air/water proof plastic bag and soak it into HOT water. leave it for 2 or so minute, take it out, power it on and do my things before putting it back onto the hot water and let the phone do it's thing. Periodically check the water temp, if my hand can tolerate it, then i change the water to HOT water.

Before I knew it, all things was copied out and I had done all that I need without any bootlooping. After I had done with all the necessary, I continue to soak it in HOT water and see how long it can last. Before leaving the house, since I had yet to purchase another phone at that time, I try to see if i could use it after soaking it in HOT water for few hours. IT DID... and it last well long into 6 hours or so after that before it went to bootlooping, when i strain the phone by using it heavily.

A few things to take note here, the hot water I used range from the high of 60 degree CELSIUS to over 90 degree CELSIUS. I soak the phone top down and the water level up to the camera only, avoiding the battery coz you don't want to battery to get too hot, else the system sensed it and would shut down. And oh, MAKE SURE you wrap it with air/water proof plastic bag. Be careful after putting it into the water as the water would trigger the capacitive screen and might interrupt with whatever you are doing or want the phone to do.

Do let me know if this works for you. And if you are using G4 or V10 or anything LG device that's known to bootloop always backup your stuff, don't be a procrastinator like me. Now, i have to put up with using a phone that i couldn't conveniently swap battery :(
[LG V10 Q&A, Help & Troubleshooting] betoNL:
Lol...

Heating up the phone in order to get over the logo bootloop...never heard about it, really, reading it for the first time...

That's rich..

Yes boys and girls...nothing better than having fresh backups...
[LG V10 Q&A, Help & Troubleshooting] sun_is_shinning:
LOL! oh men you are so overdated then. A lot of people are doing it with G4 and now with V10, heating the SoC to get the solder to make contact with the components and then the phone can work for a little or if people are lucky get it to work again for a long time.

Because the problem on this phone and G4 is the solder lose contact with MB and dont boot because that. LG already admit the problem and some people are gettin the repair for free because LG is doing the right thing, after all is their fault.
[LG V10 Q&A, Help & Troubleshooting] betoNL:
Anyway , a couple of weeks ago my V10 suddenly rebooted , got stuck on logo ( bootloop) , so I got it running again just by flashing a custom rom from recovery and later I flashed the latest stock firmware with a 3rd party flash tool....... and now it is like brand new....

So you can say, in same cases this issue is hardware related and in other cases software related ??

All these reports are still, nevertheless, quite rich...

No way I will ever cook my phone, LOL :laugh:
[LG V10 Q&A, Help & Troubleshooting] Goofy-Goober:
Hi guys, i'm from Italy with a TIM branded V10 bought in March 2016....

My V10 "died" some days ago, it was stuck while screen was off and second screen on, not responding to any input.

Removed the battery and put back in place, phone started bootlooping...

I put in the freezer for a couple of hour, and it came back to life for 2 minutes, then bootloop again... Then i tried the oven trick and it worked like a charm, 8 minutes at 195° Celsius, 1 night cooldown and tomorrow morning the V10 is fully functional and i have recovered all my data.

Now i will wait to see if it last till tonight.

Thanks to everyone that suggest the "cooking" method, without that my data were lost.
[LG V10 Q&A, Help & Troubleshooting] betoNL:
I suggest you guys to "SOUS VIDE" (slow cooking) your phones :

https://www.youtube.com/watch?v=rTHMtm06spU

Medium rare :cyclops:
[LG V10 Q&A, Help & Troubleshooting] slackerr:
Medium rare? You sir know how to spoil a good piece of meatphone.

Rare is the only acceptable way!
[LG V10 Q&A, Help & Troubleshooting] ihsibanah:
I tried this one, it is working. I mean im on it now. From 2:30pm up to 5:30pm (and on going), my v10 is still working while it is soaked in a hot water.
[LG V10 Q&A, Help & Troubleshooting] AafkeQ:
I though my phone was a gonner, but I contacted LG, (I brought my phone second hand on Amazon)

LG told me to send my phone in, I got a FedEx label, sent it, and got a mint phone back, and I didn't even pay shipping.
[LG V10 Q&A, Help & Troubleshooting] xinder:
LG V10 bootloop

The problem is not going to be fixed by resetting the phone I spoke to a technician at LG and the problem is with the motherboard and the mesh mellow update it's just not compatible most of the phones give this problem they are aware of the problem so before your phone starts acting up I would suggest sending it back in to them to have this upgrade done it's a new motherboard that's needed for this upgrade
[LG V10 Q&A, Help & Troubleshooting] Tw820:
How to contact LG

How did you contact LG please???
[LG V10 Q&A, Help & Troubleshooting] slackerr:
https://lgmobilerepair.com/request_repair
[LG V10 Q&A, Help & Troubleshooting] y3low:
Are you sure about this information? Updating to marshmallow make the phone warm up problem? I do not think that in the service lg they have new versions of motherboards that solve the problem of heating after updating to marshmallow.
[LG V10 Q&A, Help & Troubleshooting] klemen241:
where did you find costum rom?
[LG V10 Q&A, Help & Troubleshooting] slackerr:
Going back and forth with their repair center.

Fourth will actually sound better because it is the fourth time my phone is being shipped there.

Last time they claimed to replace the LCD with a brand new one but the screen bleeding (ghost image) was still there upon arrival and there we two completely burnt out circles like 3 mm diameter each.

The paperwork in the box says it has passed QC test which is either absurd or the QC specialists have never turned it on.

Looks like it's the last time I've bought the LG device. I'm tired of arguing with them and being without the phone for two more weeks each time.

It also looks like that I'll have to take these guys to court.
[LG V10 Q&A, Help & Troubleshooting] sauravvaidya:
Boot loop issue

I think its a hardware issue and I did not want to go down to the nuts and bolts of the phone to fix it. Instead I simply requested a repair by filling it from the LG site and then talked to the LG customer service and they said the boot loop fix should be covered by LG even if the warranty has expired. The only clause was the phone should have no liquid damage. So I am getting ready to ship the phone and see what's next. Fingers crossed!
[LG V10 Q&A, Help & Troubleshooting] slackerr:
Prepare for the worst :)

See my previous comment.
[LG V10 Q&A, Help & Troubleshooting] rrrru4ril:
I used an iron set to linen. Linen temperature on an iron is 400-450F. Then for 4 mins approximately I ran the tip around the edge of the primary processor. After this I added copper tapes with a sticky side as a improved heatsink. I removed the old soft heat sink pad and substituted a new soft silicon heat sink pad. This helps spread the heat to a larger area for improved heat dissipation. After this I put it all together turned it on and it is now working. All the items for the heat sink including the copper tape (1/2 inch width) were on Amazon. There are youtube videos on how to put an improved heatsink on this phone. In return, I noticed a larger part of the screen gets hot. That's good and a larger area dissipates heat better.
[LG V10 Q&A, Help & Troubleshooting] will1016:
LG told me the same thing. I shipped my phone to them Friday. Hope this will fix the Bootloader problem. The V10 has been a very good phone so far.
[LG V10 Q&A, Help & Troubleshooting] lannister80:
I am so unbelievably pissed at LG right now. I sent in my phone, which I only bought 9 months ago, due to the bootloop issue. Phone was working fine one minute, then BOOM, bootloop.

So I sent it in. The diagnosis code I got in an email was "Unit is not charging with cable". Which was....not right. It would charge just fine with the cable. But hey, whatever, they're going to fix it. Then 6 days go by, and I get an email that says "Liquid damage detected or corrosion caused by liquid" and "Unrepairable", and they're sending it back to me. Here is the picture they emailed to me with the "evidence" of the liquid damage:

That's the resolution they sent it to me at, I can't see a goddamn thing. Can you? To be 100% clear, this phone was NEVER near any kind of liquid. I'm an adult and I baby my phones. I even sent it to them in a special shipping box *designed* to ship phones in.

So, I suspect when I get the phone back (Tuesday), it won't even charge or boot. Which means that THOSE *SSHOLES probably damaged the phone in some way other than the bootloop issue.

I'm going to "escalate" it when I get the phone back, after opening it up and doing an examination.

Does anyone know what part of the logic board causes the bootloop issue? Is it anywhere near the charge port? Maybe condensation during shipping causes a sticker to turn color? Man I have no idea, so steamed right now.
[LG V10 Q&A, Help & Troubleshooting] slackerr:
Good luck lol.

Waiting for my phone from repairs for the 4th time and 2 times promised a replacement one which, as you might have guessed, never happened. The "customer care" is some thing they are not acquainted with.
[LG V10 Q&A, Help & Troubleshooting] RSMods:
Can anyone else confirm if this is the case? Warranty just expired on mine and now its boot looping. Wish I had learned about boot loop issue before it expired. :(

It's definitely hardware related, not software, because no factory reset or LG Bridge fixes it.
[LG V10 Q&A, Help & Troubleshooting] ǀcey:
I confirm! It took one call which was less than 10 min from start to finish tyg!

NOTE: I talked to them very nicely, patiently & good naturedly.

Mine was rooted & modded with everything+++ with nearly every xposed module ever made & then some.

I reflashed it with tungkick's(sp?)

Orig .kdz firstly jus so bootloader would NOT show/say "*tampered*" status,

https://xdaforums.com/verizon-lg-v10/general/public-add-rootsystem-tot-vs990-tungkick-t3336345

Then I removed back cover, battery, sim/sd cards plus cleaned it pretty, taped it to thick cardboard, then tossed it into a padded envelope & crossed my fingers + kissed it bye-bye. It was 6ish months out-of-warranty, at the time.

I did try to push for a total replacement for any comparative model instead, but to no avail.

It was delivered back amazingly in 10-11ish days. Old screen protector gone.

So far it runs great but...can't re-root this dam vs990 again & I was already totally, fully + sadly aware of that fact, thanks to the posts here.

It sucks, I'm missing root badly BUT only when it comes to Themeing, SDcard, full Startup, .buildprop controls mostly. As for the rest of it, I've managed to figure out work-a-rounds.

Currently, I still won't easily trade this V10 in...unless maybe it's an 8gb ram or higher model -sigh-

However, at the back of my mind it often nibbles, if it will go bellyup again, in 12ish more months...zzz
[LG V10 Q&A, Help & Troubleshooting] RSMods:
Free "Out of Warranty" Repairs

Okay, so I have a guess on why some are getting free repairs on 'out of warranty' phones, or phones with no receipts.

I found my original documentation that came with my V10 and started reading the warranty info. It states a 12 month warranty from date of purchase with valid proof, *or* 15 months from date of manufacture determined by manufacture date code (absent any proof). When you input the IMEI number into the online form and validate, it should know right away if it's within that 15 month window.

So in theory, anyone who buys a dead, unworking 3-owner preowned phone from eBay could still get free warranty replacement, while loyal customers who first got V10's get screwed (because it's outside 15 month window for the first batch). :eek:
[LG V10 Q&A, Help & Troubleshooting] gwsmallwood:
It sounds like they are for mine. Submitted everything online, including my Amazon Certified Refurb receipt that indicates I did buy it used. They gave me a pre-paid shipping label, which I used to send it in. Got an email yesterday with the "Repair Started - Unit is not charging with cable" diagnosis. I've heard that's the standard one they use for these returns.

My phone was manufactured in October 2015, and I've heard that LG extended the manufacturer's warranty to 24 months for this phone, just like they did for the G4, so I just snuck this one in under the window.
[LG V10 Q&A, Help & Troubleshooting] LTLFTCer:
Purchased mine in Oct of 2015. Bootloop started end of July. Filled out online form (still had receipt). Phone was rooted, but couldn't flash back, so took the chance. They fixed and returned. No questions or issues. I wonder if they are flashing refurbed phones identical to the one you send in? As opposed to changing the motherboard on the one you return?
[LG V10 Q&A, Help & Troubleshooting] ShaDow18:
In Youtube there are some videos which clames that they solve the bootloop issue by applying thermal paste and pads on processor. They says that the problem is overheating all lg device has the same problem
[LG V10 Q&A, Help & Troubleshooting] StrayX08:
was it temporarily or did it fix?
[LG V10 Q&A, Help & Troubleshooting] irfan_aly:
Hi,

My LG V10 H962 was upgraded to Android Nougat and battery life was terrible that it dies before morning when I leave battery at 40% at night. I was so tired with that and flashed my phone to Android Marshmallow. It was working amazingly until one day it got abnormally turnedoff and stuck on LG logo at the beginning which bootloop.

I found several videos where people suggested to unscrew phone and apply hair dryer on chip which I did that but no luck. I also found people stick the heatsink compound/tape to fix the issue but I am not sure will that work if the phone is already in bootloop.

I really need your help guys to fix my LG V10 which once works amazingly. Please help your brother.

Thank you.

Irfan.
[LG V10 Q&A, Help & Troubleshooting] AKDxda:
Just started having this problem and I'm wondering if anyone has been able to get their phone fixed/replaced from lg without proof of purchase. The phone is probably about 20 months old.

Been trying to use lg bridge or verizon's software upgrade program, but can't even get my pc to recognize the phone.
[LG V10 Q&A, Help & Troubleshooting] irfan_aly:
I tried LG bridge software update/recovery. It ran successfully but once the update process gets completed, it restarted and still bootloop issue there => stuck to the LG Logo :(
[LG V10 Q&A, Help & Troubleshooting] AKDxda:
Damn, guess I'm gonna have to send it off and just hope for the best at this point.
[LG V10 Q&A, Help & Troubleshooting] fahad032:
https://www.youtube.com/watch?v=lYOGnWA-xU4

see this video for permanant fix lg v10 or g4 100% assurity.......

i just fixed it it is working since 4 months

and if it works to you....you owe me a beer :D
[LG V10 Q&A, Help & Troubleshooting] stojshic:
See my thread for new bootloop fix for V10, by turning off big cores on CPU...
[LG V10 Q&A, Help & Troubleshooting] adek89:
I have a lg x power that was stuck on the logo lg how can i turn off to re-write soft?