yashsingh1/xdaforums huggingface dataset:
[Moto 360] johnconnors:
Looking back at your original post, I realized you said your bootloader went from 940 to 952. When I just checked my bootloader version, it showed 954. Makes me suspect if your update was not to Marshmallow but to the earlier release.

---------- Post added at 07:01 PM ---------- Previous post was at 06:47 PM ----------

When you went into the bootloader, what was the bootloader version? If you had gotten the Marshmallow update, it should be 954. My update was successful and it I just checked my bootloader version. It went from 952 to 954.
[Moto 360] Cst79:
Please...it was the Marshmallow update, before updating the watch displayed a message "charge your watch to update to version [marshmallow_firmware_identifier]".
[Moto 360] albedison:
I got an update yesterday to my Gen1 360. It is good so far. The bootloader version on mine is 954. Do you see the same version if you go to the bootloader?

Power off the watch, Long press on the power key till 2 vibrations will take you to bootloader.
[Moto 360] Cst79:
When this problem arises, there is no way to access anything besides the M logo.
[Moto 360] albedison:
Looks like Moto has some recovery procedure in their forum.

Power off device by holding power key for more than 15 seconds

With device off, press and hold power key. Keep holding after the initial vibrate until it vibrates 2 more times then let go. Takes about 5 seconds.

Device should come up in a black/white text screen and show Bootloader Version:954

Boot of this screen should dhow: Boot Mode: Normal Mode

Click power key to cycle the boot mode until it shows: Boot Mode Recover Mode

Press the power key for about 1 second to boot into recovery mode

Device will boot in recovery mode with dead android

swipe up/down on the screen to see Recovery mode UI

swipe down to select "wipe data/factory reset" option

Swipe left to select the option

Swipe down to select "yes"

Swipe left to select

The uI will show wiping data screen

The device will come back to recovery mode ui

Swipe left to select the reboot option

Has anyone tried this?
[Moto 360] avlon:
The watch will not start at all when off the charger. It is completely unresponsive.

It will only turn on when put back on the charger with one short buzz... the "M" logo, and then a longer buzz with the "M" logo. Once on the "M" logo, it will stay that way indefinitely as long as it's on the charger.
[Moto 360] Cst79:
Thanks for the procedure, but step 2 cannot be completed, I tried multiple times.

EDIT: After keeping te watch for 3 hours in the freezer (to drain battery completely) and putting it on the charger for 10 minutes, I managed to complete step 2 (which is GREAT), but bootloader version is 952 and I don't have a "Boot Mode: Normal Mode" text showing up, only "Device is locked" and "connect USB cable". Pressing the power button at this stage shuts off the watch. This is great anyway since it means I can connect the watch to the computer and probably recover it somehow. I suppose I should start working on an USB cable now...
[Moto 360] avlon:
I'm on the phone with Motorola right now. They are claiming that it's soft bricked, and since it's out of warranty, it's out of their hands. Just asked them to escalate it to a supervisor.
[Moto 360] Cst79:
I managed to complete Step 2 from the recovery (see my previous answer). Now an USB cable can be connected.
[Moto 360] bobbyricha:
My bootloader is 952. Button press gives reboot, nothing else. Please post the forum link.
[Moto 360] bobbyricha:
I'm looking at the same. Same bootloader. May build the cable. I feel I can handle any correction with adb access. But really - watch was fine, update arrived.

And why are you and I at bootloader 952!!! I stay updated as I am sue you do.

So go to Home Depot and but the parts. I can do that. Shouldn't have to. Went from stable to salvage operation over morning coffee!.
[Moto 360] avlon:
In my case, I was told that Moto no longer stocks the parts, or has any inventory to repair or replace the first gen Moto 360, which is absolutely insane!!!

In your case, do you mean to connect the dock/usb cable to the computer, or is some special USB cable?
[Moto 360] Cst79:
There is a special USB cable that must be built from a female Ethernet connector and a regular USB cable cut at one end, there is a video tutorial for this. These cables are also for sale on some places.

https://www.youtube.com/watch?v=q3a2fdTy_6A

I suppose I have no other option.

---------- Post added at 02:39 AM ---------- Previous post was at 02:28 AM ----------

For those trying to reach the "Connect USB cable" screen stage:

- While the M logo appears, the battery is drained fast, even when on the charger. You can tell this, the watch heats up a lot.

- So you must leave the watch on the charger with the M logo until the watch shuts off and then a battery sign appears, which means it is charging without something draining battery. If the watch is on the dock with the M logo, it is not really charging, but in fact it is slowly discharging. So you MUST wait until the battery sign appears.

- After like 20 minutes with the battery sign on display, the watch automatically starts and the M logo appears. You must wait for this event. You must then immediately take it off the charger, keep the power button pressed for some 20-40 seconds and it shuts off. The watch probably has no more than 20-25% battery, if not less.

- Then you can start the recovery procedure by pressing and holding the power button and waiting until the third vibration.

I will try to build an USB cable tomorrow and attempt a full reflash.
[Moto 360] ATL-android-user:
Stuck in the same bootloader 952 problem. Thanks for the tip about charging the battery. Good luck with the USB cable. if it works I'll try the same. Nothing to loose at this point
[Moto 360] avlon:
I'll try it as a last resort, but this will definitely be the first, and last Motorola product that I ever buy. My Fiance', who was asking me to get her a gold Moto 360 2nd gen for next month heard me on the phone with customer support and changed her mind about buying Moto stuff ever again. (She also had the Atrix for 2 days before returning it.)

At this point, I'll wait to see what the new snapdragon wear processors bring in the future.
[Moto 360] bobbyricha:
I'm going to try it this weekend. I see where the contacts are located.
[Moto 360] Cst79:
I tried to make an USB cable today, but it is very unstable (I did get it to connect to the computer a few times) and in the end I think I fried my computer's USB port. Basically, if you have a good cable, it works.

So basically I now have a dead smartwatch and a damaged computer. I think I'll just throw both out and start over...too much effort for this.
[Moto 360] bobbyricha:
Built the cable. Will try later. At dinner now. Maybe I'll buffer through a powered hub.

Sorry for your loss. If this works I'll flash yours.

___

Now trying to get into bootloader again, like so many times before. Maybe not charged enough.
[Moto 360] JMKosmo:
I'm stuck too!

Ordered things to make a cable. Why aren't these for sale somewhere? So afraid to use this once it's made. Can't believe Moto won't help.
[Moto 360] bobbyricha:
Turns out I had the connector shifted to the left, not the right.

I have seen adb fastboot now - when you look at the setup from above, the connector should be shifted to the left, not right.

____________

I built the cable and tried it. I went into bootloader, connected the cable and got the error that a usb device has malfunctioned. I was fiddling around with the drivers and smelled something hot. I looked at the watch display and had a dark patch in the center. Abort.

I will try again but obviously the watch was pulling a lot of current. I was using a powered hub in an attempt to take the load off of the pc usb power. I'm hoping that my 952 bootloader does fastboot. I would think that it should.

Another comment - if you try this make sure you are getting the connections when you press the usb cable wires into the connector. The wires are smaller gauge than network cable. I had to strip 2 of mine. Also, I put a piece of tape over #5 far *left* contact so I wouldn't accidentally drop into that one.
[Moto 360] GuyInDogSuit:
Damn, dude. I hope that didn't fry your watch.
[Moto 360] bobbyricha:
It seems to be OK but I have just about given up. Between connection issues and driver problems, I decided to give it a rest. I did manage to get good drivers to recognize the watch and show it in fastboot once, but was not able to reproduce it.
[Moto 360] avlon:
Motorola is wiping their hands clean of this issue altogether. After a detailed complaint to the BBB, this is their reply:

MESSAGE FROM BUSINESS:

The customers device is out of warranty and we no longer manufacture the device or repair the device. Therefore, we will not be repair or replacing the device and consider this resolved.

They did not even bother to read or try to resolve the issue in any way. Definitely on my s*** list from this point on, and I'll be happy with the demise of their brand.
[Moto 360] lamthedoctor:
Bricked too, check your CC warranty

Mine is bricked too. I have tried everything except the reset procedure I just found here today. I will try that tonight. Moto was not help at all. They did offer me a replacement for $100. If you pay attention to Slickdeals you can find the first gen for that price anyway so no incentive to accept. Not sure I want to give Motorola more money at this point.. My only hope is Amex comes through on the second year warranty extension. If so I will be able to get my money back. For those who are in the same boat it is worth looking at the credit card you used for original purchase. There are cards that extend manufacturers warranty by one year so you may be able to get your money back.
[Moto 360] khk94:
Stuck at 952....Thanks Motorola for bricking my perfectly working watch (since Sep 2014)... I hope someone brings a class action against these buffoons.
[Moto 360] JMKosmo:
How does one go about filing a class action suit?
[Moto 360] avlon:
I'm definitely down. Surely there have to be more folks experiencing this.
[Moto 360] lamthedoctor:
Stuck at 952

Stuck at 952 as well. I also had a perfectly fine watch until this update bricked it. Very disappointing.
[Moto 360] CarlosBattousai:
According to this blame the carrier if you haven't gotten the update.

I'm so worried about bricking my watch I love this thing.but I see no point in upgrading till Android wear has nfc support.
[Moto 360] bobbyricha:
Is this a response to a complaint you filed or is it on the web? I'm going to make a claim on my credit card extended warranty and I'll probably need something in writing to that effect.
[Moto 360] avlon:
That's correct. These guys won't even play ball through the BBB. I usually buy tech items through my CC as well, and for some reason bought this on my debit. Want to kick myself about now.
[Moto 360] bobbyricha:
I just called Motorola and they say they can repair for $100. (I believe it is a stock answer). So in my case I would need to prepay $100 plus tax ($11) and send it in. If it was repaired, I would submit that bill to Visa Preferred and they would reimburse.

Since I have peeled the FCC sticker and heated the watch up to blazing hot temps, that may be risky to me.

If one was to send it in and get the reply that it was not repairable, (but not because of tampering), they might get replacement value from the CC company.

I'll probably just walk away. I'm using my wifes old LG G Watch now and like it better than the 360.
[Moto 360] JMKosmo:
I am buying a Chinese dock that I found on-line to access the pins. This is the hardest thing I've ever tried to do. The pages are completely in Chinese. I chatted with a rep using Google translate......it's rough. They were going to cancel my order because initially I didn't pay enough for shipping, but I think I figured it out. That are saying that it will be 3 days to get the item. Then I hope I can find someone to help me restore this thing.
[Moto 360] blacknikname:
Link please
[Moto 360] JMKosmo:
I can't post links yet, because I'm new.
[Moto 360] Cst79:
I think that we should contact the major online web sites and ask them to publish an article about the issue ? Maybe Motorola will be more willing to provide a fix this way ? This thread has about 3300 views...probably a record in such a short time. Many people have this issue possibly.
[Moto 360] Sheep_Dog:
Do you think the BBB or your State's Attorney General would like to know that Motorola is currently giving away 1st gen 360's if you buy a 64 Gb Moto X pure? Kinda defeats the whole "we can't replace the device" argument.

-- (free watch info from Android Police-- can't post the link as a newer member of XDA.)
[Moto 360] JMKosmo:
When I called Moto they acted like it was my fault. I followed their damn directions. I think we should organize some kind of front and have some type of agency contact them about this problem. I will post a link to the 5 pin dock as soon as I reach my 10 pots.
[Moto 360] bobbyricha:
And now there is a Motorola Flash Sale where you buy a Moto X Pure and get a free Moto 360 1st gen. You know, the one they don't support anymore. That one.

---------- Post added at 09:43 PM ---------- Previous post was at 09:36 PM ----------

<Sorry Sheep_Dog I just saw you're earlier post!>
[Moto 360] JMKosmo:
That's a BUNCH of crap!!!
[Moto 360] avlon:
I saw the articles online today, and had to laugh to myself at how absurd it was that one of their supervisors swore up and down that they couldn't replace the device, and yet here they are GIVING them away with the purchase of a mid-range phone.

One a more positive note, I DID get a call from Motorola corporate today about the issue. They agreed to have my watch examined by their engineers, so they must be getting calls/emails/tweets about this issue. Hopefully, they can come up with a solution for this, but if you're having a problem that wasn't user error, definitely let them know.

You can also post on their forums (which is what they suggested) to let them know how wide spread this issue is:

https://forums.motorola.com/posts/ecab3f8303

I also tweeted their CEO and Support:

https://twitter.com/rosterloh & https://twitter.com/Moto_Support

And filed a case on their BBB Page:

http://www.bbb.org/chicago/business...upplies/motorola-mobility-in-chicago-il-4980/

Hopefully they can figure it out, and in the meanwhile, I hope this helps others.
[Moto 360] JMKosmo:
This is the dock:

http://world.taobao.com/item/44407959536.htm?fromSite=main&spm=a1z09.2.0.0.4TVhce&_u=i2jl0cog7efb
[Moto 360] sabakawasaki:
I'm having the same issues. Mine started off ok but has slowly degraded to a paper weight. Thank you to everyone for the tips. I'm going to check with best buy since I bought their protection plan. Hopefully they let me use the $250 I spent towards a product that works.
[Moto 360] avlon:
If you have their protection plan, you should be fine actually. They might even give you the second gen version if that is all that they stock.
[Moto 360] sabakawasaki:
That's the hope. I still love the design of the 360. Just really sucks that the software issue killed the watch.
[Moto 360] bobbyricha:
Here is a page (agent) in Engrish.

http://www.ibuyla.com/products/44407959536
[Moto 360] jboxer:
How did you buy it? Can you provide an email for the seller please? It might be easier to buy one via email.
[Moto 360] JMKosmo:
It isn't bought yet. It's hard to communicate with these people. No email. Only chat and long distance phone numbers. I had to translate into Chinese from English to chat.
[Moto 360] jboxer:
The page for that usb dock says it is out of stock. I like the look of the one and it seems like it would be a secure connection Would like to buy one.
[Moto 360] JMKosmo:
So would I. They keep wanting me to pay more for shipping.

---------- Post added at 02:42 AM ---------- Previous post was at 01:49 AM ----------

How many people would be interested in this style of dock?

http://world.taobao.com/item/44407959536.htm?fromSite=main&spm=a1z09.2.0.0.qndXUq&_u=k2jl0cog1684

I am having trouble getting them to send me this dock. I am trying to arrange a deal with Ticwear to send a bulk order.
[Moto 360] jboxer:
Shipping should be inexpensive if shipped by Registered Airmail China Post.
[Moto 360] JMKosmo:
Yeah.....they aren't doing that.
[Moto 360] jboxer:
The Tabao page shows that particular usb dock out of stock. They might just be jerking you around for some reason.
[Moto 360] JMKosmo:
I ordered it from the other link.
[Moto 360] jboxer:
What other link?
[Moto 360] JMKosmo:
http://www.ibuyla.com/products/44407959536
[Moto 360] jboxer:
That site won't load for me.
[Moto 360] JMKosmo:
Me either. I did get an order through.
[Moto 360] jboxer:
If the site is a Tabao agent how can they buy it if the Tabao vendor is out of stock? Tabao says it is out of stock.
[Moto 360] JMKosmo:
When I played the order with Taobao site...the item was still available.
[Moto 360] j8048188:
For those following this thread, they pushed the OTA again. I was running the 952 bootloader. It successfully updated to Marshmallow, and my bootloader is now at 954 as expected.

For those of you whose watches are not working, thanks for your sacrifice :) I hope Motorola resolves this for you.
[Moto 360] pingpong1109:
Mine boots to the Android Wear text then crashes. Sometimes it will boot completely but quickly crash.
[Moto 360] j8048188:
Did you try a factory reset as listed in post 23?

http://xdaforums.com/showthread.php?p=65295479
[Moto 360] GuyInDogSuit:
Anyone successfully order a USB "dock" ring from that Taobao store? I see one person did. Does it work?
[Moto 360] jboxer:
Don't think he received it yet. Have to order through agent that receives it and then reships it. Slow process.
[Moto 360] GuyInDogSuit:
Oh yeah, and it comes from China, so it's at least 3 to 4 weeks for shipping.
[Moto 360] JMKosmo:
They cancelled all my orders. Currently out of stock. Still waiting.
[Moto 360] GuyInDogSuit:
Bummer!
[Moto 360] zai153:
My 360 face the same problem but right now its fine here is what my problems and what I did to make it works!!! :

At first, I tried to push the button to reset it sometime it hang in a android animation and shut itself off, or getting into install app in android wear for a second and shut itself off. So I tried to push the button and hold it until the second vibration.

Then, it will be in the bootloader screen I picked the recovery menu and it show the broken android and after a minute it shut itself off again

Finally I went into a bootloader menu again and wait for 20 min. Then I picked normal start, after that its work !!!!!!

If anyone has a question feel free to ask!!!

PS. My battery before it crash is around 80 % after it works the battery drain to 16% i hope it would help
[Moto 360] :
Finally got it to boot

Once it booted successfully, what version is it on?

Thanks.
[Moto 360] Speenah:
I got the Marshmallow update this morning and my watch only boots completely when it's on the dock and then crashes some time later after I take it off. Trying to boot while not on the dock crashes during the Marshmallow boot animation. I've tried factory reset, I've tried holding the power button, neither worked. I'm trying the waiting 20 minutes on the bootloader menu to see how that goes. It is bootloader 954 and Status Code is 2. I can't find a definite meaning of status code 2. I'm going to leave it on the dock after I'm done waiting at the bootloader if that doesn't work and see if I get another system update notification over night. Tomorrow I'm going to build the usb cable and try flashing an old build.
[Moto 360] mlindegarde:
The update bricked my watch this morning. I'm pretty angry about this. I think I'll go back to traditional watches.
[Moto 360] Pomaikai:
Can't get it to update

This is the problem I am seeing as well. If I try to apply the update out of the dock, it dies during the animation. If I put it in the dock during the count down to do the update, it resets and doesn't apply it. If I put it in the dock during the animation for applying Marshmallow, it reboots to the prior OS instantly. Each time it reboots to the prior OS, it does not act as though it has the update downloaded and downloads it again. I'm trying to find out how anyone whose watch only boots when docked applies the update. Please post back if you figure this out.
[Moto 360] Speenah:
Oddly enough, mine seems stable after leaving on the dock all night. I haven't tried turning on by power button yet but it's running marshmallow. There's a bug where watchfaces aren't drawn completely until the next second. Other than that, everything seems fine.
[Moto 360] Pomaikai:
How were you able to get it to go to Marshmallow? Did it boot to it in the dock or off the dock? I can't get mine to boot when it's not in the dock but I can't get it to do the update on the dock.

Thanks for your help.
[Moto 360] Speenah:
Mine started to install the update normally, and then crashed during the install. Ever since it's crashed on boot unless it's in the dock. I did factory resets and it boots into marshmallow when it decided to boot. I just tried power cycling mine and it doesn't respond to the power button when turned off and only boots when on the dock. It also started crashing again after removing it from the dock, so it didn't resolve itself.
[Moto 360] Hummdis:
My Solution...

I had this exact same thing happen to me, has is has done with many users.

My solution was to make the USB cable for the device, peel off the FCC ID sticker and hood it up. I had to actually create a sort of rig (see photos) since you need to get the watch to boot into the bootloader BEFORE it goes to the "M" logo. Once on the "M" logo it's locked and will stay there until the watch is dead. Sitting on the charger does NOT charge the watch during this time. At least it didn't for me. However, sitting on the charger with the USB cable attached does charge the watch and as long as the USB cable is connected to the computer, it'll stay in the bootloader. Commands sent to reboot back into the bootloader work as well.

I used RootJunky's Super Tool to unlock the boot loader, then restored my Moto 360 to stock LDZ220.

Once I did that, I was able to get the watch to boot like normal.

I took the risk of applying the OTA update I received the second time (received the notice just hours after I got it fixed) and it applied without issue.

Nothing Moto says will fix your watch until you actually pay them and have it shipped to them for those of you out of warranty.
[Moto 360] Speenah:
Where did you find the images?
[Moto 360] Hummdis:
They're in the Super Tool, but you can get them from the RootJunky site, on the Super Tool download page.

It's the restore option on the main menu.
[Moto 360] wulfie66:
haven't even gotten my moto 360 yet but my question is, do we HAVE to take the marshmallow update?
[Moto 360] jboxer:
You cannot remove the notification from the screen so unless you want to live with the notification forever, yes you must update it.
[Moto 360] Hummdis:
jboxer is right....I thought that I could live with it for a couple days and it was pretty annoying. That's what lead me to update it.

I think my first download of the update was corrupt somehow, either to the phone or from the phone to the watch. Either way, the second OTA update applied and I'm now running 6.0 on my watch.
[Moto 360] faceface:
I never had a notification of any sort, and when I woke up this morning, my 360 was running Marshmallow. Installed the update overnight without any user interaction while on the charger. So yes, it looks like you might HAVE to take the update. Thankfully, everything seems to be working fine.
[Moto 360] jboxer:
Really weird it updated itself. On mine it downloaded the update itself but then I had a notification that the update was downloaded and it wanted me to confirm to flash the update. After about fifteen minutes of the notification that would not go away I relented and let it flash. Only took about ten or fifteen minutes for the entire process on my watch.