yashsingh1/xdaforums huggingface dataset:
[G4 Q&A, Help & Troubleshooting] Svartsyn333:
I don't think they know about the statement. I didn't tell them about my unlocked bootloader, just sent the repair request and stated there that I researched the problem on the Internet and that I think this is a hardware problem.
[G4 Q&A, Help & Troubleshooting] hollywood084:
I need to send mine in for repair, but don't have the original proof of purchase. Can your documents help me?
[G4 Q&A, Help & Troubleshooting] Svartsyn333:
No, not if you can't proof you've bought it. I bought mine through my carrier and the registered my name with the IMEI of the device so LG looked it up themselves. My documents can only help you if they refuse to repair it because of the unlocked bootloader, the owner check is not part of the help I offered.
[G4 Q&A, Help & Troubleshooting] hollywood084:
Thanks for the clarification.
[G4 Q&A, Help & Troubleshooting] qwerty123321:
I recently bought a barely used LG G4 from Swappa. I've been using it for about 2 months or so.

The phone was running stock and as of a few days ago it went into the infamous bootloop problem. I called LG and they said that my warranty is voided because I had bought the phone second hand. I find this to be pretty ridiculous because the Bootloop problem is a hardware defect by LG, why does it matter if it is second hand or first hand?

Right now they refuse to repair it unless I have a proof of purchase from the original seller (He doesn't seem to have one/ lost it.) Any advise on how to proceed on this? I am pretty pissed that I spent 400$ on a flagship phone that isn't a year old with manufacturing defect and NOW without warranty. (Canadian variant of LG G4)
[G4 Q&A, Help & Troubleshooting] hollywood084:
You'll have to check the fine print of the warranty terms and conditions. Don't take their word.
[G4 Q&A, Help & Troubleshooting] Luc989:
Is device with s/n 506 xxxxxx one of hardvare defected devices?

Poslano sa mog LG-H815 koristeći Tapatalk
[G4 Q&A, Help & Troubleshooting] bel57:
Please READ.. it is said everywhere that devices with S/N 505x/506x are more affected by this breakdown than others.
[G4 Q&A, Help & Troubleshooting] drumbeater79:
On the same boat. I had no receipt to present since I only bought this online and I can't get in touch with the seller anymore.

Query: Can we still use the warranty card that came with the device? Mine is still intact.
[G4 Q&A, Help & Troubleshooting] imcass:
Yeeeey, I can finally unlock the bootloader not fearing the bootloop issue and warraty problems :D
[G4 Q&A, Help & Troubleshooting] bel57:
Ok guys.. so my phone is stuck at the repair center.. cuz they're waiting for spare parts since feb 5th.. sweeeet.

I'm so mad right now.
[G4 Q&A, Help & Troubleshooting] drumbeater79:
Do you have the international version?
[G4 Q&A, Help & Troubleshooting] I Like Soup:
On Thursday, Jan 28th, I noticed my phone had rebooted on its own. When I went to look at it a little while later, it had turned off. I tried rebooting it and pulled the battery and if lucky, it would show me the LG splash screen. So after making sure all three of my batteries I was trying were indeed charged and even leaving the phone plugged in helped to no avail. I contacted LG on the 29th and received an email shortly after with RMA information. I shipped the phone on 1/30, which was a Saturday, and missed the cut off time to actually be put on a truck. So it went out on 2/1 via FedEx Ground and was received at LG on 2/4. It was turned back around and shipped back to me on 2/5, and received at my home on 2/9. It was factory reset and...no longer had root.

The information I received in my email was;

Defect:

Power-No power with cable	Payment Type:	NOT APPLICABLE

Repair Results:

Swap Board (Main/RF) : Others	Repair Cost:	$ 0.00

Warranty Status:

In Warranty	Tax:	$ 0.00

Total:	$ 0.00

I purchased the phone at T-Mobile on 6/25/15 and the serial number starts with 505. It was rooted (running a debloated stock ROM) with TWRP recovery and I believe unlocked bootlader (OEM unlock in options, right?). Absolutely no questions asked from LG and obviously a pretty quick turn time when they received it and shipped it back the next day. I'm not happy that my phone had a problem, but as long as LG takes care of the issue, I'm still a fan. They did the same thing for my G2, which I still have; they replaced the touchscreen due to touchscreen issues and returned rather quickly.
[G4 Q&A, Help & Troubleshooting] bel57:
Woah man thanks for the detailed feedback. I'm not lucky as you, unfortunately.. the service here is SLOW as hell. :(
[G4 Q&A, Help & Troubleshooting] imcass:
I do (:
[G4 Q&A, Help & Troubleshooting] Mahyu:
Hi, I'm from the UK and I also have this issue, but my problem is that I've unlocked the bootloader and there is a obvious text on the top left when you turn on the phone saying "Bootloader Unlocked". I've been told that I will have to pay £25 for delivery charges if I send the phone to LG for repair while the phone's warranty has been void by unlocked the bootloader or rooting both which I have done to the phone. What's the likelihood that my phone will be repaired by LG? And if not repaired by LG what alternative options do I have to repair the phone?
[G4 Q&A, Help & Troubleshooting] imcass:
Well, that's weird. There have been multiple reports of users in this topic saying they had unlocked bootladers and LG still repaired their phones. You can see, for example, [MENTION=3077991]I Like Soup[/MENTION] 's last post:

I think you should try to contact LG directly, and if someone from Costumer Care tells you that you have to pay, you should mention the knowledge of other cases where the phone has been repaired with no costs. That, and the news on the first page (http://www.androidauthority.com/lg-admits-g4-bootloop-problem-hardware-fault-669603/), where there is an official statement from LG.

I hope you can solve the issue. (:
[G4 Q&A, Help & Troubleshooting] Mahyu:
Hi, thank you for your reply.

I've talked to them before and they refused due to the unlocked bootloader and rooting. When I send that news article, they reply with they can only fix phones with warranty. Which apparently mine doesn't any more due to the unlocked bootloader and root. But this was through their online chat service so maybe I should call instead. Also how can I show them the cases where they were fixed even with unlocked bootloaders?
[G4 Q&A, Help & Troubleshooting] hollywood084:
Call them on their bull**** since it's a KNOWN hardware defect, and not an "unlocked bootloader" issue. ****ing c*nts, I will never buy anything from that company again.
[G4 Q&A, Help & Troubleshooting] Mahyu:
Ok, I'll try that and hopefully they'll budge.
[G4 Q&A, Help & Troubleshooting] imcass:
If you're from the UK, your phone is covered by European warranty. One thing you should probably try to do is contact LG Costumer Care from other European Countries and explain the situation as if it was the first time you ever contacted them about the problem. If one (or more) CC from any other countries says they will fix the phone under the same conditions, then you should show those emails to the UK CC. Under European law, they all obliged to have the same conduct (which, in this case, is repairing the phone).

That's one idea, anyway (:
[G4 Q&A, Help & Troubleshooting] bel57:
Mine is BL unlocked and all, but as I said the man at the shop didn't even paid attention about that and sent it to repair. The repair center is at the moment waiting for spare parts.. so, I don't have to pay as it's a breakdown covered by the warranty.

LG tries to mess with users and make them pay, without a damn legit reason..
[G4 Q&A, Help & Troubleshooting] imcass:
I'm trying to get a confirmation from LG Portugal regarding this issue, but until now the best I got was smt on lines of "only the official technicians will be able to say if the warranty covers it, upon further inspection". I'll keep trying, though (:
[G4 Q&A, Help & Troubleshooting] Kinriso:
I sent my phone off to LG UK about three weeks ago and got it back today. I had an issue pretty similar to the bootloop issue where it would turn on but lock up within ~5 seconds and reboot after ~20 seconds continually.

My bootloader was unlocked though I'd flashed a stock KDZ image, made sure I had stock recovery and told them over the phone that I unlocked the bootloader through their site but had not made any other modifications. They told me they'd send it anyway but it'd be up to the repair center to decide if it's still under warranty.

A few days ago I got an email...in Romanian...letting me know that the phone was in a facility in Romania to be repaired. I got it back today, fixed! The repair note says the mainboard was replaced. The phone has a new serial number and is no longer unlocked (I'll keep it that way for a little while..). It's definitely my device because my glass screen protector is still on.

I'm super happy my phone was fixed after all. I was getting pretty worried after seeing some bad experiences in this thread. Hopefully others get their devices sorted.

It feels huge again because I was using a Nexus 5 while it was away :p
[G4 Q&A, Help & Troubleshooting] imcass:
That's awesome, [MENTION=7121565]Kinriso[/MENTION]!

I've tried to obtain an official response regarding this topic from LG Portugal, but they won't tell me a yes or no answer.

This is what I got:

"Good afternoon.

Following your email, which deserved our attention, we inform you that software modification may invalidate the warranty of the phone, and if your equipment ever shows the described anomaly, it must be verified by one of LG's Official Technicians, and only them are able to say, after a careful analysis, if the fix falls under warranty."

I even responded with some print screens of people on this topic who got their phones fixed, but they just said that the response remained the same.

Adding that to your experience, [MENTION=7121565]Kinriso[/MENTION], and one may conclude that perhaps, even with an unlocked bootloader, having stock rom and recovery, and a little bit of luck, they'll probably fix the phone under warranty.
[G4 Q&A, Help & Troubleshooting] gg1980:
I'm in the UK and my phone suffered the bootloop issue with the bootloader unlocked. I sent it off for repair and then got an email in Romanian saying it was in for repair. A few days later I had the phone returned unfixed with a letter from Mobile LGC saying "We have inspected your LG mobile device and regret to inform you that due to unlocking of the boot loader we are unable to accept your device for warranty repair under the terms of the warranty policy". The letter included a photo of the boot screen with the bootloader unlocked text circled.

I've sent a reply to the Milton Keynes address and also LG UK head office quoting what it says on the LG developers site about their official unlock tool ("we have a responsibility to let you know that defects which may result from, or were caused by custom device-software may not be covered by LG warranty.") and explaining that this is not relevant as the problem is a hardware one that is widely reported and that LG has admitted so they are obliged to fix it under EU warranty.

Wait and see what (if anything) they say!
[G4 Q&A, Help & Troubleshooting] bel57:
Thanks man, and welcome on XDA board. Wish LG UK will take your case in consideration.

Mine is still stuck at repair center since LG hasn't sent spare parts to their office. Has been 3 weeks now.
[G4 Q&A, Help & Troubleshooting] Sammae7:
I don't know if I was hit with the bootloop issue or what. I had my G4 since June 05, 2015 and today it suddenly decided to not boot passed the start up screen. It will occasionally boot up completely, then freeze and shut off. It is not modified in any way, shape, or form.

I'm pissed. These things cost too much money to crap out this quick. LG better fix it.
[G4 Q&A, Help & Troubleshooting] Astur_Torque:
Don't forget that the defective hardware was there when it was manufracted.. before than you bought it, and much more than you unlocked it... they must cover it because they sold you a defective product
[G4 Q&A, Help & Troubleshooting] bel57:
THIS is exactly what happened to mine. Random reboots through the day, and by the end of the afternoon TADAAA freezing on boot. Holy sh*t. :(

Absolutely! That's why we have law on our side.
[G4 Q&A, Help & Troubleshooting] bel57:
Good news, guys. My G4 has been repaired :victory:

I'll have it back on monday and tell you ASAP what has been replaced and eventually the new info related to my device, as the S/N.
[G4 Q&A, Help & Troubleshooting] xdaorxan:
Another good news from me is that, i sent my phone to third party shop and they told me that it has a defect. (I have unlocked my bootloader and rooted).
[G4 Q&A, Help & Troubleshooting] Sammae7:
I got my confirmation email stating I can send it out. I don't like the included "If it cannot be repaired we'll send it back, as is". No you won't. You'll fix it or replace it.
[G4 Q&A, Help & Troubleshooting] bel57:
Cool. But expect some delay, repair center may not have the spare part (motherboard) in stock.

I share the same thought. It ain't supposed to be like "nah, I can't get this fixed, just send it back". Hope they'll get their sh*t together.
[G4 Q&A, Help & Troubleshooting] ForbEx:
Send my phone to repair in the Czech Republic 11th, hope they wont repair it under 11th feb, then i get my money back...
[G4 Q&A, Help & Troubleshooting] gg1980:
Good news! Customer services just called me to say that they received an email from management to say that they will now repair the phone regardless of the unlocked bootloader as a 'gesture of goodwill' - for anyone else that has LG say they won't fix this issue because of an unlocked bootloader don't take no for an answer!
[G4 Q&A, Help & Troubleshooting] bel57:
'gesture of goodwill'? Better repair our broken (and BL unlocked) phones or we'll say bye bye to you, LG, and make your brand image to the worst... it works this way. :cool:

In fact they are obliged to fix it.

My G4 is on the way back from repair, I don't know what the transporter is doing.
[G4 Q&A, Help & Troubleshooting] maildaemon:
LG Bulgaria declined to repair my phone, because of the unlocked bootloader and they also stated that there is no official info on such an issue with G4 :(
[G4 Q&A, Help & Troubleshooting] bel57:
Sorry man, but it's all about G4, whose breakdown has been admitted by LG.

Nothing related to G4s/G4c.
[G4 Q&A, Help & Troubleshooting] Nickdroid86:
I have a taiwan h815, and i spoke to a rep online chat, they refuse to warranty this phone for me, they say because it is an international phone it's not covered in the US... WTF
[G4 Q&A, Help & Troubleshooting] ForbEx:
Then please tell number of your new motherboard thanks. What series you get
[G4 Q&A, Help & Troubleshooting] bel57:
I would like to tell you, buuuuut my device still hasn't reached home and I don't know WHY. :rolleyes:
[G4 Q&A, Help & Troubleshooting] deejay6901:
i sent mine as well and somehow they replaced the mobo.. :) i noticed a lot of improvement specially after it has been repaired. also found out that stagefright problem is gone. :) btw im on 20c SEA version, so i guess root is not possible for this model; or am i wrong? still hoping theres a root for this model. i miss my rooted g4 so much! ?
[G4 Q&A, Help & Troubleshooting] bel57:
It's not a model, but a ROM. You do as before, root, recovery, etc.
[G4 Q&A, Help & Troubleshooting] maildaemon:
It is a G4, I was trying to say geefours :D or something
[G4 Q&A, Help & Troubleshooting] bel57:
Then point out that there are articles everywhere on the web, mostly Android Authority which got the official statement. Also tell them XDA members and other consumers got their G4 repaired as it's guaranteed.
[G4 Q&A, Help & Troubleshooting] Zenouzenou:
Hello, a friend of mine just saw his G4 dying on infinite bootloop yesterday after 8 months of use. It's a french G4 branded by Orange still on Lollipop and entirely stock which was manufactured in May.

Will update the story till it ends.
[G4 Q&A, Help & Troubleshooting] Nickdroid86:
Question, where does it show LG admitting this problem official? As in an official LG website. Because I have yet to see it. When I contacted LG the other day, they said they have no knowledge of this at all..
[G4 Q&A, Help & Troubleshooting] bel57:
Question, why LG agrees to repair damaged phones, even bootloader unlocked ones, without asking about it? Mine and all the others got motherboard replaced. They are aware of the situation. Are you saying Android Authority published a fake?

No one knows why LG didn't officially post it on their websites.

Dozen of devices broke down because of faulty hardware. But yeah, what a pure coincidence.
[G4 Q&A, Help & Troubleshooting] atlaware:
Official admits only for media: when you have a G4 with bootloop doesn't repair IT (LG Italia) and ask 200 euro to customer. Bootloop checked with "fridge" test.

Very bad with LG Italia :( lost money :(
[G4 Q&A, Help & Troubleshooting] Nickdroid86:
I'm sure it happened, I'm just saying. When I personally went to have mine replaced for the same issue, I told them LG was aware of this. They said "no we're not, I don't see anywhere where LG says anything about this". They told me find out where they say that. I had nothing. Still waiting to see where it says that officially from the mouth of LG.
[G4 Q&A, Help & Troubleshooting] bel57:
Pride and brand image. That's it, sadly.
[G4 Q&A, Help & Troubleshooting] Sammae7:
I am done with LG. They sold a defective product and are now handling that very poorly.

When they sent me a label through email to send mine in so they can try to fix it, it was with slow shipping. Five days to get to them. If I didn't still owe $400 on this thing, I'd just buy another phone. I have a feeling I'll have to do that anyway.

They need to get hit with a class action lawsuit.
[G4 Q&A, Help & Troubleshooting] bel57:
Ok guys, I *finally* got my G4 back.

LG PROJECT P1 (H815 - LG G4)

IMEI changed

S/N 505x => 602x

Repair: SWAP motherboard, software update (20D)
[G4 Q&A, Help & Troubleshooting] nipun1110:
well my 2nd G4 also died yesterday. had 505.
[G4 Q&A, Help & Troubleshooting] bel57:
Awww man, sorry for the loss.
[G4 Q&A, Help & Troubleshooting] bobmatu:
Someone has returned the phone from bootloop with repair and not replacing the mainboard?
[G4 Q&A, Help & Troubleshooting] _xYonkox_:
I'm about to send mine tomorrow. Should I print the statement? My phone is just rooted, the bootloader is locked.
[G4 Q&A, Help & Troubleshooting] bobosaur:
Hope everyone's lg g4 works
[G4 Q&A, Help & Troubleshooting] Tbueno23:
No.

---------- Post added at 01:30 AM ---------- Previous post was at 01:24 AM ----------

I had one s/n : 505 in bootloop after 10 months of use. First i had touchscreen issues (after 3 months use, but lg was change the display). Today LG changed the motherboard to s/n 610, after the bootloop issue. It's ok this new serial number? Somebody have problems with the 610 serial ?
[G4 Q&A, Help & Troubleshooting] sksbir:
Hello

This happened to me in 12/2016. The third party reseller where Lg hotline asked me to go to wanted an invoice with imei. In France and maybe whole Europe, invoice are supposed to have imei. I bought my phone 18 months before and got an invoice threw email but without imei.(amazon market place ) The reseller no more exists.

I decided to make a little graphic work with gimp to include the imei. I get my phone repaired 15 days later.

Be carefull while buying your phone to get the imei on invoice.
[G4 Q&A, Help & Troubleshooting] bel57:
I bought my G4 on Bouygues Telecom online shop, since it's an official carrier and authorized retailer I didn't have a problem; the IMEI was listed on the invoice. Just had to describe the problem to an employee, he took my device and sent it to the repair center.

Not recommended to buy devices on third party channels like eBay, etc.
[G4 Q&A, Help & Troubleshooting] dsteinschneider:
My VS986 bootlooped once and died on the 54th week I owned it. The motherboard was replaced in Dec 15 2016 and its serial number starts with 507. I suspect the motherboard is no different from the one the phone first shipped with. Can I expect a bootloop around this New Year given same usage patterns? My son's V10 bootlooped today (3 weeks past one year mark.) That has me thinking - if they didn't even fix this in the next model why should I believe my replacement motherboard is going to fare better? I wonder if they will continue to repair bootloop devices at the 2 year mark.
[G4 Q&A, Help & Troubleshooting] bel57:
I have no problem since motherboard has been replaced. I'm waiting on MWC 2017 for G6 to be released. Hope it will come early march.
[G4 Q&A, Help & Troubleshooting] danik_iceman:
Hello, the statement about official bootloop issue is dated 26.10.2016. Does that mean that if the phones manufacture date(can be checked by IMEI) is later than that, then the phones come with fixed motherboards? Also does this apply to V10?
[G4 Q&A, Help & Troubleshooting] bel57:
> Only G4, I don't have information for V10 and more recent devices.

> We don't know if LG decided to get rid of old motherboards in assembly lines and put new ones. So... the only way to know if a device produced after 26/10/2016 is still impacted or immune is to check the S/N.
[G4 Q&A, Help & Troubleshooting] dsteinschneider:
I'm wondering why my repair in 12/15/2016 has such an early serial number (507). Shouldn't it have started with 6?
[G4 Q&A, Help & Troubleshooting] bel57:
Yes, after repair the S/N should start with 60x...

505 to 509 are faulty :rolleyes:
[G4 Q&A, Help & Troubleshooting] calebcloo:
what can I do if it's passed warranty date?
[G4 Q&A, Help & Troubleshooting] bel57:
Buy a new phone.
[G4 Q&A, Help & Troubleshooting] leodelpreda:
Can you buy a new motherboard without the bootloop problem?
[G4 Q&A, Help & Troubleshooting] malek0000:
I have Lg G4 S/n 602**** BOOTLOOP Help plz

I just starting having this problem withe the new Serei of Lg but the problem is stuk on Lg logo pleas help me
[G4 Q&A, Help & Troubleshooting] Grinder3000:
is H815 safe from bootloop? is there list with safe phone versions?
[G4 Q&A, Help & Troubleshooting] raptorddd:
theres is not guarantee that it wont happen. its happen to almost all old devices. according to LG since october 2015 it was fixed but they are still bootlooping. best bet its to get a phone manufactured since january 2016 and up. the newer the better. or ask for first 3 digits of serial number. 510 thats the date. 2015 5 and 10 the month october .. so a 601 would be a 2016 january. 605 a 2016 may. it could bootloop but chances now a re verly slim.
[G4 Q&A, Help & Troubleshooting] Draegloth:
Hello,

I had a G4 device, which was rooted but covered under the 2 years warranty. It started to make that bootloop issue, so I sent it to the local LG. They kept refusing to repair it, they kept the matter up until I got out of the warranty time. The thing is that even if I refered to that directive, they didn't cared about it. I've tried to contact with any other countries LG, hopeing that they will keep the rules. They apologized and tried to convince me that all LG products are " manufactured to the highest specifications". So after that here comes the solution from them. They said that "The directive you have quoted below is superseded in the UK by the consumer rights act 2015, if you wish to make a claim under the consumer rights act or another consumer legislation I would respectfully request that you contact your retailer as your legal recourse is with them and not LG as a manufacturer." Since I explained that I already contacted with the local LG and they refused to replace my faulty device, I've got no other option left to sue the company.

I do not know why is much easier to deal with LG in other EU countries, but here in Hungary they want to convince me that this device is not warranted anymore and that LG has not made an offical statement about the bootloop bug. It looks like no such thing as a big corporation like LG - that it could not be an exception in other EU countries - but they are doing it in a practice.

Shame on LG, and hopefully this entry will discourage people from purchasing additional LG products.