[General Topics] Osir1s:
Large post: full letter can be found: http://austechreview.zoomshare.com/files/Open_Letter/An_Open_Letter_WM.htm

AN OPEN LETTER:

TO the individuals working in the Microsoft Windows Mobile division, to the hardware vendors for the platform, to the many Windows Mobile communities, to the avid enthusiasts of the technology, to the new-comers, to the onlookers and especially to those frustrated users of old and new alike.

I address this discussion to you all, as diverse and wide ranging audience for we all share a common trend in our lives, which, regardless of the corner we examine, be it: our work environments; our social interactions; or simply our personal lives, we find ourselves using (or looking to use) what perhaps best represents the apex in the convergent technologies trend - the Windows Mobile device.

We are speaking of a device whose form today can take on the properties of a phone, a portable music player, a mobile media centre, a camera, a camcorder, a webcam, a high speed modem, a GPS navigation unit, a portable gaming device, a radio, a mobile CRM, web-browser, email client, information management center and as a mobile office. I don’t doubt more could probably be added to that list, but those are just some of the features these devices are largely capable of and all of this functionality rests right there populating our pockets, belts or briefcases.

Despite this unprecedented functionality in convergence and the leaps ahead these devices have made in quite recent times, the changes have been largely hardware driven and when they have been software driven it has largely been by third parties or by hardware manufactures doing the platform vendors job. It seems these changes have not gone unnoticed, consciousness in the community, due to years of the same pattern - in contrast with the events of this year - have finally began to demand answers to the why’s and where’s of the Windows Mobile platform. It is time for a discussion on the issues with this platform and where it’s heading [CSM forum discussion]. With that in mind let’s ask ourselves some whys:

Why is it 2007 and only now with the consumer rollout of Windows Mobile 6 this year (the later part for most of it) are we only now - after all these years - finally seeing support for VGA resolutions in Windows Mobile?

It’s not like the technology to support it hasn’t existed, 3rd party workarounds are a plenty, but they are often tedious and have results which require the user to make compromises often combined with GUI deficiencies.​

Why is it that this is now supported in WM6, yet my HTC advantage with WM6 still requires me to load this 3rd party software? Is Microsoft not giving you the code to activate the resolution options HTC? Or Microsoft do you not feel it prudent to work with HTC to encourage them to adopt such a simple capacity as letting us use VGA on our VGA devices?​

Why has it taken so many years to do something with the X button, despite an array of 3rd party applications demonstrating the productivity and ease of use gains from enabling options with this part of the software?

Why have manufactuers like HTC had to release their own X button software? ​

Why, have roll-out and constant updates been such a prevalent facet of Windows for PCs, yet you feel no need to roll-out updates for your WM line, contrary to the capacity of the platform to support it?

Why after all these years of Windows Mobile, are syncing issues still so prevalent?

Why, despite the obvious adoption of WiFi technology and its virtual inclusion in all WM devices can we still not Sync over WiFi?

Did HTC not inform Microsoft that they had put WiFi onto virtually all of their Windows Mobile devices these days? I ask because from the hoops you often have to jump through to get wireless networking connection in WM one might wonder.​

Why, has it taken HTC and O2 to give limited users a Media Centre application despite the popularity of Media Centre software on PCs and in the home, and despite the capacity of these devices being capable of viewing, pictures, video, music, radio and more recently TV?

Why have hardware vendors had to produce this software?​

Call it a crazy division of labour thing, but shouldn’t hardware vendors in this case be sticking to well, hardware?​

Why has Microsoft not worked with them then to release better versions of the software or encourage them to release such software to the wider community? Media integration of this kind has been such a Grand strategy across the rest of the Microsoft divisions, did the WM division not get invited to the meetings for this strategy?​

Just because these devices are largely aimed at professionals doesn’t mean this functionality cannot be built on. Yes I largely use this device, like most, for its superior information management and touch screen functionalities. But that doesn’t mean I don’t want to enjoy or use its other capabilities. ​

Why after so many years of this platform being around, after so many operators adopting its hardware and after the recent popular release of devices like the Touch or last year the HTC TyTN series, why after all this do so few people still know about the capabilities of Windows Mobile devices?

Is this a problem limited to Australia? Apparently, it might be. You’re advertising on behalf of the hardware vendors in India, which makes sense having the second largest market, but while your off advertising in India, the IPhone is advertising (if it even has to) across the rest of the Western World!​

It never ceases to amaze me how few people know about these devices, even people in IT, if they do know about them they are largely unaware of there capacities, and secondarily associate them with all the bugs and problems of Windows.​

This lack of awareness is largely a marketing and promotions issue, but heres the kicker it’s a two party problem. If the hardware vendors and Microsoft haven’t noticed you’re futures are tied together. It’s in both of your interests to promote these devices. Microsoft you especially, because there are multiple hardware vendors but only one software vendor in this game, and the devices are by name Windows Mobile devices, which people will aptly associate with……Microsoft.​

People have a million and one choices of mobile devices in the market, and more contemporarily a wider choice of touch based technology devices. People aren’t going to magically seek out the Windows Mobile products, especially with their price tag, if they aren’t aware of it, and further aren’t educated on its features.​