[X Play Q&A, Help & Troubleshooting] hello everybody:
fastboot oem get_unlock_data failed

Hi, I'm having the same problem, my device is seen in adb/fastboot and the bootloader logs on the device show the commands i am sending but it still says failed try again.

I have followed all advice given on the post uninstalled reinstalled etc... but same message, so i did the getvar all cmd hopeing it could help to a solution thanks in advance.

C:\Users\Sandwiches>fastboot devices

ZY22247TWN fastboot

C:\Users\Sandwiches>fastboot oem get_unlock_data

...

(bootloader) Failed to get unlock data, please try again!

FAILED (remote failure)

finished. total time: 0.281s

C:\Users\Sandwiches>fastboot getvar all

(bootloader) version: 0.5

(bootloader) version-bootloader: moto-msm8939-80.EC

(bootloader) product: lux

(bootloader) board: lux

(bootloader) secure: yes

(bootloader) hwrev: 0x82C0

(bootloader) radio: 0x4

(bootloader) emmc: 16GB Toshiba REV=07 PRV=00 TYPE=57

(bootloader) ram: 2048MB Samsung S8 SDRAM DIE=4Gb

(bootloader) cpu: MSM8939

(bootloader) serialno: ZY22247TWN

(bootloader) cid: 0x0000

(bootloader) channelid: 0x00

(bootloader) uid: 54FE1D0400000000000000000000

(bootloader) unlocked: no

(bootloader) securestate: locked

(bootloader) iswarrantyvoid: no

(bootloader) mot_sst: 0

(bootloader) max-download-size: 268435456

(bootloader) reason: Reboot mode set to fastboot

(bootloader) imei: 358967060920707

(bootloader) meid:

(bootloader) date: 08-14-2015

(bootloader) sku: XT1562

(bootloader) battid:

(bootloader) iccid:

(bootloader) cust_md5:

(bootloader) max-sparse-size: 268435456

(bootloader) current-time: "Mon Feb 22 16:31:24 UTC 2016"

(bootloader) ro.build.fingerprint[0]: motorola/lux_reteu/lux:6.0/MPD24.6

(bootloader) ro.build.fingerprint[1]: 5-18.1/1:user/release-keys

(bootloader) ro.build.version.full[0]: Blur_Version.24.14.1.lux_reteu.re

(bootloader) ro.build.version.full[1]: teu.en.EU

(bootloader) ro.build.version.qcom[0]: AU_LINUX_ANDROID_LA.BR.1.1.3_RB1.

(bootloader) ro.build.version.qcom[1]: 05.01.00.032.015

(bootloader) version-baseband: M8936_2020628.40.03.21.50R LUX_EMEA_CUST

(bootloader) kernel.version[0]: Linux version 3.10.49-g6dd1a6d (hudsoncm

(bootloader) kernel.version[1]: [MENTION=387459]ilc[/MENTION]lbld73) (gcc version 4.8 (GCC) ) #1

(bootloader) kernel.version[2]: SMP PREEMPT Thu Dec 3 16:18:03 CST 2015

(bootloader) sbl1.git: git=MBM-NG-V80.EC-0-g7abea31

(bootloader) rpm.git: git=MBM-NG-V80.EC-0-g932f716

(bootloader) tz.git: git=MBM-NG-V80.EC-0-ga1c5ae6

(bootloader) hyp.git: git=MBM-NG-V80.EC-0-ga1c5ae6

(bootloader) aboot.git: git=MBM-NG-V80.EC-0-gcfa8344

(bootloader) partition-type:modem: raw

(bootloader) partition-type:sbl1: raw

(bootloader) partition-type:DDR: raw

(bootloader) partition-type:aboot: raw

(bootloader) partition-type:rpm: raw

(bootloader) partition-type:tz: raw

(bootloader) partition-type:hyp: raw

(bootloader) partition-type:utags: raw

(bootloader) partition-type:misc: raw

(bootloader) partition-type:padA: raw

(bootloader) partition-type:abootBackup: raw

(bootloader) partition-type:rpmBackup: raw

(bootloader) partition-type:tzBackup: raw

(bootloader) partition-type:hypBackup: raw

(bootloader) partition-type:utagsBackup: raw

(bootloader) partition-type:logs: raw

(bootloader) partition-type:frp: raw

(bootloader) partition-type:padB: raw

(bootloader) partition-type:modemst1: raw

(bootloader) partition-type:modemst2: raw

(bootloader) partition-type:hob: raw

(bootloader) partition-type:dhob: raw

(bootloader) partition-type:fsg: raw

(bootloader) partition-type:fsc: raw

(bootloader) partition-type:cid: raw

(bootloader) partition-type:metadata: raw

(bootloader) partition-type:logo: raw

(bootloader) partition-type:clogo: raw

(bootloader) partition-type:persist: raw

(bootloader) partition-type:kpan: raw

(bootloader) partition-type:boot: raw

(bootloader) partition-type:recovery: raw

(bootloader) partition-type:ssd: raw

(bootloader) partition-type:padC: raw

(bootloader) partition-type:sp: raw

(bootloader) partition-type:keystore: raw

(bootloader) partition-type:customize: raw

(bootloader) partition-type:oem: raw

(bootloader) partition-type:carrier: ext4

(bootloader) partition-type:cache: raw

(bootloader) partition-type:system: raw

(bootloader) partition-type:userdata: raw

(bootloader) partition-size:modem: 0x00000000027e0000

(bootloader) partition-size:sbl1: 0x0000000000080000

(bootloader) partition-size:DDR: 0x0000000000020000

(bootloader) partition-size:aboot: 0x0000000000113000

(bootloader) partition-size:rpm: 0x000000000003e800

(bootloader) partition-size:tz: 0x000000000008c000

(bootloader) partition-size:hyp: 0x0000000000020000

(bootloader) partition-size:utags: 0x0000000000080000

(bootloader) partition-size:misc: 0x0000000000080000

(bootloader) partition-size:padA: 0x000000000036f000

(bootloader) partition-size:abootBackup: 0x0000000000113000

(bootloader) partition-size:rpmBackup: 0x000000000003e800

(bootloader) partition-size:tzBackup: 0x000000000008c000

(bootloader) partition-size:hypBackup: 0x0000000000020000

(bootloader) partition-size:utagsBackup: 0x0000000000080000

(bootloader) partition-size:logs: 0x0000000000200000

(bootloader) partition-size:frp: 0x0000000000080000

(bootloader) partition-size:padB: 0x000000000022f000

(bootloader) partition-size:modemst1: 0x0000000000180000

(bootloader) partition-size:modemst2: 0x0000000000180000

(bootloader) partition-size:hob: 0x000000000007a000

(bootloader) partition-size:dhob: 0x0000000000008000

(bootloader) partition-size:fsg: 0x0000000000180000

(bootloader) partition-size:fsc: 0x0000000000000400

(bootloader) partition-size:cid: 0x0000000000020000

(bootloader) partition-size:metadata: 0x0000000000080000

(bootloader) partition-size:logo: 0x0000000000600000

(bootloader) partition-size:clogo: 0x0000000000600000

(bootloader) partition-size:persist: 0x0000000000800000

(bootloader) partition-size:kpan: 0x0000000000800000

(bootloader) partition-size:boot: 0x0000000002000000

(bootloader) partition-size:recovery: 0x0000000001ffc000

(bootloader) partition-size:ssd: 0x0000000000002000

(bootloader) partition-size:padC: 0x000000000061e000

(bootloader) partition-size:sp: 0x0000000000800000

(bootloader) partition-size:keystore: 0x0000000000800000

(bootloader) partition-size:customize: 0x0000000002000000

(bootloader) partition-size:oem: 0x0000000001000000

(bootloader) partition-size:carrier: 0x0000000001000000

(bootloader) partition-size:cache: 0x0000000030000000

(bootloader) partition-size:system: 0x00000000aa000000

(bootloader) partition-size:userdata: 0x00000002c03e0000

(bootloader) qe: qe 0/0

(bootloader) frp-state: no protection (0)

(bootloader) ro.carrier: unknown

all: listed above

finished. total time: 0.452s