[Shield Tablet Accessories] arter97:
I purchased NVIDIA SHIELD Tablet K1 on December 3rd, 2015.

At the same day, I've decided to purchase a vinyl skin for it.

I was very happy with my Galaxy S6's dbrand skin - https://twitter.com/arter97_dev/status/664016978030432257 , so I went on to dbrand.com to get one for my SHIELD, but disappointed afterwards because they have none for this product.

So I went to an alternative/competitor, Slickwraps. And they had one for this product.

After I bought it, I was disappointed again only to found out that it was a mess.

If you don't think that's a mess, you need to go see a doctor.

It was not entirely the Slickwrap's fault, because NVIDIA changed their design slightly with the new updated K1 tablet.

But as a regular customer, I expect at least one employee would implement a warning sign on their website that newer K1 variant is not compatible.

I was not entirely happy. So I posted that on my Twitter, tagging dbrand to ask them if they have any plans with this new K1 tablet.

And out of nowhere, official Slickwraps Twitter account has replied back to my tweet to open a 1:1 conversation to resolve this matter.

I happily did, explaning why I was not happy as a regular customer, and that I expected a warning sign or something.

And I was expecting an answer of “We’re sorry to disappoint you. We’ll update you ASAP when we come out with a new skin that is compatible with the new K1 variant”, because I thought it was unlikely that they will have a skin ready for the new K1 design. However, I got “We do have an option for the K1. We will reship the correct skin today. Tracking to follow”.

This means that Slickwraps had an option for K1, ready to ship.

Let me make this clear, just in case someone blames me for ordering the wrong product. Slickwraps did not have any options for the customer to choose between the old model and the new K1 model when I was purchasing it, so that’s December 3rd, 2015. Slickwraps updated their website with the new option after I told them I got a wrong skin.

I was happy at this point. After all, they were resending me the correct skin, free of charge.

But things went south after this.

First off, they did not send me the tracking number that day, or the day after.

3 days later, I told them that I need the tracking number to get it properly, as another measure of reminding them, just in case they forgot it.

They ignored my messages and did not send me the tracking number for 2 weeks, until Janurary 5th, 2016. At this point, I was pissed off. I sent “If you have no intention of reshipping one, just tell me so that I can go out and buy a case or something. I think I've waited long enough”, in which they replied “?”.

“?”?

Are you f***ing kidding me?

Their Twitter account was to talk to their own customers and followers, and they are replying me back with “?”, not like “What’s the problem?”. Am I your f***ing friend?

While I was genuinely pissed off, I calmed down and send them a screenshot of the existing Twitter conversation as it seemed like they’ve cleared up my conversation.

They replied “Tracking LN*********US through USPS”. That’s not even a full sentence. No apologies whatever.

So I replied back “I was expecting at least an email or a Twitter message”, and they are now completely ignoring my messages.

I just turned 19 last week, but I’m very confident that I myself would run a customer service center better than Slickwraps.

After visiting my local post office, because for god damn it, Slickwraps did not send me the tracking number on-time, I retrieved my skin today.

I tried them on and their precision pissed me off once more.

Notice that I’ve matched up the word “SHIELD” perfectly.

And voila, camera hole is off significantly(more than a milimeters).

If a skin’s precision is off that much, you can’t use something like a hair-dryer to fix that.

If I match the camera hole, the entire word “SHIELD” is off.

And vice versa.

Thanks Slickwraps, for giving me a facepalm.

TL;DR

Slickwraps

Runs its website very sloppy.

Runs its customer service very ****ty.

Precision is bad. Very bad.

So don’t buy anything from Slickwraps.

The entire Twitter DM conversation screenshot :