[Amazon Fire Phone] bigrammy:
My experience with Amazon UK

In May I wrote to Amazon UK customer services trying to get some answers so here is the conversation for entertainment :laugh:

Me:

Clearly Amazon have abandoned the fire phone's development
since the phone is still running old KitKat 4.4.4 firmware.
I think that you could at the very least release a developer update
which unlocks the bootloader to allow independent development of "[B]our[/B]" sim
free no contract phone.
If you're worried about security then release a ASOP update to remove
any Amazon stuff you may be worried about.
IF you intend to continue development of the fire phone when
specifically can we expect a firmware update on this device?
Please do not reply with usual evasive answers but instead pass this to
someone who can actually give us some clear and concise truthful answers.
Regards.

Amazon UK reply:

Message From Customer Service
Hello Mr,
Customer feedback like yours is very important in helping us continue to
improve the Fire phone experience.
I've forwarded your message to our development team for consideration
as we make further improvements.
Thanks for taking the time to provide your feedback.
We look forward to seeing you again soon.
We'd appreciate your feedback.
Please use the links below to tell us about your experience today.

Me:

Your Reply sadly falls under the "[B]usual evasive answer[/B]" category I am
afraid.
Just to be clear I am seeking a response to specific questions so for
clarity I will make it simple.

Have you stopped development on the Fire Phone? Answer = Yes (goto 1,a)
Answer = No (goto 1,b)

[B]1,a.[/B] Will you Release a Developer type Firmware and or bootloader unlock
and if so when (Obviously with the "your warranty is now void" stuff)?

[B]1,b.[/B] When will you release the next Firmware upgrade and what will be the
Android Version?

The questions are simple and straightforward and as Amazon customers we
deserve simple and straightforward answers to these questions.
I am sure Mr Bezos would understand the frustration of technically minded
owners of the fire phone.
It's like getting a ferrari without a set of keys So Please forward this to
someone able and authorised to make decisions and give explanations.

Kind Regards.

Amazon UK reply:

Hello Mr,

This is Clinton from the Amazon.co.uk Customer Service team and I've just
reviewed your email.

I understand that you would like to know if Amazon have stopped
development on the Fire Phone and if we will release a developer type
Firmware and or bootloader unlock.

I'm very sorry for the inconvenience you've had and that there have been
no specific answers to your questions.

At this time, the Fire Phone is not in stock and we are not aware if the
device will be in stock again. Please understand that we are unable to
determine whether a new device is in production or if any type of Firmware
and or bootloader will be released.

I have however forwarded your message and concerns to our development
team. Future improvements are based on the type of feedback and questions
that you have sent to us.

To ensure that I've answered your question or if you have any additional
questions, it would be easier to help you over the phone or via chat.

Me:

No Offence Clinton but clearly you are unable to answer any of the two
questions I asked and forwarding my questions to a phantom "[B]development
team[/B]" whose inbox must be stuffed to capacity by now is not what I was
looking for.
This is the exact evasive answer thats been given out from the start to
just about everyone who as asked. I am trying to cut through all BS and get
some real answers to genuine concerns. Maybe you should have a wander down
the hall and see if there is anyone actually in the "Development Team"
office you may just find a dusty skellington sat at a PC with a WARNING
INBOX FULL message on the screen.
Someone in Amazon needs to man up and make a decision about the Fire Phone
and let us know one way or another so we can end the speculation and rumors
and if need be warn other customers that they too will be locked out dumped
after a update or two to their device.
Brand loyalty is a precious resource and in my opinion some kind of effort
to protect it would be worthwhile on Amazon's part.
Needless to say I wont be buying any Amazon branded tech products in future
and I will recommend others not to also as there are plenty of other tech
OEM's to choose from.

Amazon UK reply:

Hello,
I understand you're upset and I regret that we haven't been able to address your concerns to your satisfaction. However, the information provided by my colleague correctly represents us at this time.
You may want to contact one of the below advisory bodies regarding your concerns:
Trading Standards – For more information, please visit the following website: https://www.citizensadvice.org.uk/consumer/get-more-help/report-to-trading-stand...

The Citizens Advice Bureau – For more information, please visit the following website: http://www.adviceguide.org.uk

The Retail Ombudsman – Whilst we are not a member of The Retail Ombudsman dispute resolution scheme (as we believe our customers are better served when we discuss customer service issues directly with our customers), we welcome feedback from all consumer organisations, so that we can continually improve our customers’ experience. For more information, please visit the following website:

http://www.theretailombudsman.org.uk

The Retail Ombudsman can be contacted by post, e-mail and telephone:

The Retail Ombudsman
33 Floor Euston Towers
286 Euston Road
London
NW1 3DP

Email: enquiries@theretailombudsman.org.uk
Telephone: 0203 137 8268

[B]We won't be able to provide further assistance for your request.
Amazon.co.uk[/B]

I guess that's that then :mad: