yashsingh1/xdaforums huggingface dataset:
[ZenFone 2 General] grafikermc:
Hello,

I have a similar problem. My phone is turned off and on the fastboot mode screen. Normal keys with volume keys, recovery mode, open, restart, even if I try to reboot on this screen opens. I tried to connect and format the computer, but I do not install all the drivers and files, but computers do not see my phone. Can you find me a solution?
[ZenFone 2 General] zinJoan:
Something weird happened to my screen

Infortunetly there's no way to take a photo of my phone screen, because I have no camera, besides the one on the phone (not working :() so i'm gonna explain how my screen looks, when the problem started and how i've tried fix it.

Almost half of screen of the phone has a strange coloration, and a few lines on it, it's really subtle, you can see it better when dark pictures are showing. I only noticed it when the phone was booting up and I could see a slightly more light pixels compared to the rest. I'm pretty PRETTY SURE that isn't my screen that is damaged, I returned it from a Phone Tecnichian just a fell days ago, so the screen shouldn't be the problem.

My phone was bricked, so I came here and did the thing, I was having problems with the xFSTK but after a few tries I could manage to get the xFSTK working and I moved to the AFT, I tried a lot of times and it didn't work, and it gave my phone some strange collors as the way I said before but MUCH WORSE. Then I tried to do the fastboot method, and my phone worked, but it got some really strange mark, some really worse than I have at the moment.

To try to fix it, I wiped the phone data e re-did all this "tutorial" again. It worked, on first time I didn't saw the marks, when installed Youtube and activated the dark theme I saw it. It got really better when I reinstalled the RAW, maybe I should try flashing the RAW, see if it fix once and for all, I really don't know what to do to fix.

Searched a lot the internet but I wasn't able to find a fixing or a quote about it anyware. Please somebody or the owner of the post help me get this thing out, it is really frustrating not having a problem that you can't find a fix.
[ZenFone 2 General] itsakjt:
It is a screen problem. Your display is likely from AUO which was a defective lot for ZenFone 2 and known to cause the exact vertical lines issue as you described. Replace the display with a TM (Tianma) manufactured display.
[ZenFone 2 General] zinJoan:
I'm note really sure about that. I have this phone for about 2 year and I never saw something like this hapenning, I still think that is a Software problem. But thanks anyway

---------- Post added at 03:29 PM ---------- Previous post was at 03:09 PM ----------

or maybe the phone technician that I mencioned did something wrong. Maybe I didn't see it first time. Anyway, if nobody help me fixing my phone today i'm gonna have to return it to the technician.
[ZenFone 2 General] itsakjt:
Is the problem like this?

https://youtu.be/LQRGh2UK09M
[ZenFone 2 General] zinJoan:
nope. actually it's just a bunch of pixel that have diferrent bright(color?) than the others. You can only see clearly while showing something dark on screen. They're not dead, not even stuck, they just have diferrent bright for some reason.
[ZenFone 2 General] itsakjt:
A photo would have been great. Nevertheless, it sounds like a LCD issue. Does those spots with different colours consistent all the time? And does it stay like that when the phone is booting up (ASUS logo displayed)?
[ZenFone 2 General] zinJoan:
They just start showing on the second Asus boot screen, and I think they show up on bootloader screen as well.

I think that is software problem because on the Zenfone screen when it's showing up a nothing, just a black screen it still have bright and I can't see diferrence between the pixels.
[ZenFone 2 General] itsakjt:
Yeah that is definitely a LCD issue. Get it checked. And if you need a replacement, check out AliExpress. Make sure to get Tianma and not AUO. AUOs are known to cause the issue as in the video.
[ZenFone 2 General] zinJoan:
ok, thanks alot.

---------- Post added at 04:03 PM ---------- Previous post was at 03:53 PM ----------

Ok, but now I'm little confuse, why that problem happened anyway? Was something that I did?
[ZenFone 2 General] itsakjt:
I don't think so. Why did you take the phone to the technician? What was originally wrong with it?
[ZenFone 2 General] zinJoan:
I brought the phone to the technician because lot of problems that my phone, first the câmera (that he didn't fix:silly:) didn't work, the speaker was broken, and the chip slots didn't work as well.
[ZenFone 2 General] itsakjt:
It would be great if you can show us the problem by taking a photo with a mirror and the selfie cam on.
[ZenFone 2 General] zinJoan:
Both cameras don't work, in fact not even the camera app open up. Not even the technician knew how to make it work, he tried re-installing the ROM but the camera still didn't work.
[ZenFone 2 General] itsakjt:
I think I could have fixed all of those issues. Where do you stay?
[ZenFone 2 General] zinJoan:
Probably very far away from you, buddy. I live on Brazil.
[ZenFone 2 General] itsakjt:
Do you have a four headed philips screwdriver?
[ZenFone 2 General] zinJoan:
I'm going to stay off for a little, when I come back ill quote you.

---------- Post added at 04:29 PM ---------- Previous post was at 04:28 PM ----------

maybe, i need to see first

---------- Post added at 04:52 PM ---------- Previous post was at 04:29 PM ----------

im back
[ZenFone 2 General] itsakjt:
Can you follow the fixez guide on YouTube and take the back cover off.
[ZenFone 2 General] zinJoan:
what video?

---------- Post added at 05:00 PM ---------- Previous post was at 04:56 PM ----------

you didn't send me a video
[ZenFone 2 General] itsakjt:
https://youtu.be/Lt8u5FkFvyk
[ZenFone 2 General] zinJoan:
Buddy, I really enjoy that you're actually trying to help me, but I can't deassemble my Zenfone. It's because my phone is still on the technician's warrant, I think it's easier if they fix up the stuff, but if you want you can send me the step by step of how I fix whatever it is what you want to fix.

Again, thanks ALOT!!!!

Edit: I forgot to meansure, if I open my phone it loses his warrant
[ZenFone 2 General] itsakjt:
You are most welcome. Once I reach home, I will point out a few things that might help the technician understand the issue well. Will post some photos.
[ZenFone 2 General] zinJoan:
Something really bizarre happened, the mark on the screen just vanished.

A have a clue about what happened: I think the technician screw too tight the backplate and it pressed the batery against the front of the device and this caused this strange bug, because I unscrewed most of the screws and screwed it back and it magically the marks disappeard. As I said, really strange.

but I still need help with the camera :P
[ZenFone 2 General] itsakjt:
Hi. Sorry for the delay. I wrote a guide on iFixit 3 years ago. Follow it here:

https://www.ifixit.com/Teardown/Asus+Zenfone+2+Teardown/71679

The camera modules are attached to the other side of the board. So you will have to take the motherboard out. Inspect both the camera module flex cables and the gold plated contacts. Both cameras need to be functional for the camera app to work.
[ZenFone 2 General] kuzeytekinoglu0:
Where did I go wrong ? Please help me

https://m.youtube.com/watch?v=G-GL01P191k
[ZenFone 2 General] itsakjt:
Check the override GP flag setting.
[ZenFone 2 General] kuzeytekinoglu0:
GP flag 0x8000807

I'm sure I did everything right.

What is the cause of the error?
[ZenFone 2 General] kuzeytekinoglu0:
Yes I did GP flag 0x8000007 and was successful but still comes with usb logo
[ZenFone 2 General] kuzeytekinoglu0:
Writes Succes:fw+os download completed.But no 4 colored lines
[ZenFone 2 General] Lekhraj Prasad:
Problem while un-bricking

Morrefiled is not holding

It shows in temperory basis when the phone is vibrating as I am starting my Zenfone 2 Ze551ML

When logo ( Asus in search of incredible ) appears Moorefield disappears

I tried Everything upto here 4 - 5 times and I am 100% sure .

I followed everything correctly

so I thought, this is natural and I did next then finish

But the same problem appears in xFTSK downloader too.

It started downloading in temperory basis but after 97% completed asus logo came and everything stops again

then downloader tries to connect by counting from 1 to 20,

after that it say "you need to charge your phone" ( I overloaded the charging due to this statement ) .:(

Please Help
[ZenFone 2 General] ikkuy:
what if it only recognize my device as moorefield for one sec and download but fail to reconnect?

I ran into this.

16:27:10 - XFSTK-LOG--Windriver Error: 0xC0000011, HC status: The host controller has set the Transaction Error (XactErr) bit in the transfer descriptor's status field

16:27:10 - XFSTK-LOG--LogError

16:27:10 - XFSTK-STATUS--Error Code: 1 - Connection error

16:27:10 - XFSTK-LOG--LogProgress

16:27:10 - XFSTK-LOG--void MerrifieldDownloader::do_abort()

16:27:10 - XFSTK-LOG--Abort

16:27:10 - XFSTK-STATUS--FAIL

16:27:10 - XFSTK-STATUS--Errors encounter during FW download. Aborting ...

16:27:20 - XFSTK-STATUS--Reconnecting to device - Attempt #1

Did I make it worse?
[ZenFone 2 General] nanofives:
I'm afraid I can only help with what I can remember since I don't own this device anymore, but I *THINK* it has something to do with drivers. I remember I had an issue like that. And just reading the log I can tell that. Remember you have to turn off driver signature in order to install the drivers for Moore field, in order to do that you should check the tutorial.

Enviado desde mi Nexus 6P mediante Tapatalk
[ZenFone 2 General] ikkuy:
man, after this failed un-brick process, now I can't even go into recovery....my phone would do normal restart (which then stuck in circling loading logo) instead of going into "installing blah blah" and "error android"

i can still go to fastboot, but adb is not working, it wont be able to detect my phone.......so depressing

is my phone pretty much certify?
[ZenFone 2 General] nanofives:
You should know by now that adb it's not an interface compatible with fast boot, fastboot is one thing and adb it's another completely different. If your phone has a corrupt fastboot you can only tell by seeing the hanging cable, otherwise it's not something that belongs to discuss here, if you can still go to fastboot then you should flash the stock image which is here somewhere in the forums and then flash it with the Asus flashing tool. There's no need to fix something that's not broken.

Enviado desde mi Nexus 6P mediante Tapatalk
[ZenFone 2 General] Goodsht:
HOW TO FLASH ANYTHING IF PC DOESNT RECOGNİZE DEVİCE (USB DEBUGGING PROBLEM - Zenfone 2 ZE551ML ) AND THEREFORE ADB DOESNT WORK EITHER PLS HELP!! STRUGLING WITH THIS FOR 3 DAYS!!
[ZenFone 2 General] Goodsht:
thanks [MENTION=6917075]Sumit007s[/MENTION] for all your hardwork but i need help with my situation, if you please..

im stuck at asus logo. i can boot into fastbooter and recovery mode but can't flash anthing (adb including) because the any pc or laptop doesnt recognize my device. ı guess usb debugging is off and i cant fix it since i cant get into phone. also cant flash from sd card because it gives an error as in the pic i sent. i really appriciate if you (OR SOMEBODY) help. thanks
[ZenFone 2 General] nanofives:
If your PC doesn't recognise your device you should make it work by changing USB ports, trying to test in different Versions of windows or whatever you're using, what do you mean when you say your PC doesn't recognise? Not even the sound when you connect something?

Enviado desde mi Nexus 6P mediante Tapatalk
[ZenFone 2 General] Goodsht:
pc makes sound but cant "exactly" see the phone. just an unknown device for an unknown usage. and when i try to update its drivers buy hand or buy online, it just dont work. i tried different cables and ports and pc but nothing changes.
[ZenFone 2 General] nanofives:
The only things I can suggest is to check everything like fastboot commands (fastboot devices) and try that only in fastboot mode, I saw your pictures but none of them were from fastboot, if you could get into fastboot and then try a command you could recover the phone from the Asus flash tool

Enviado desde mi Nexus 6P mediante Tapatalk
[ZenFone 2 General] aniruddha007:
Windows version matters, u need to disable signature verification on Windows 8 and 10, then install the drivers

If fastboot adb is recovered then just download usb drivers from Asus site and give a try
[ZenFone 2 General] ngochieupc:
Download firmware for ZE550ML

https://docs.google.com/uc?id=0B39cOh_mAq3dVU5XVS12enlXaU0&export=download
[ZenFone 2 General] goldenfish:
I got this screen after flash 2 files and now, how to enter fastboot mode ? (no fastboot device detected)
[ZenFone 2 General] cl3i550nBR:
I'm in the same problem.
[ZenFone 2 General] cl3i550nBR:
Help? I need help for the problem.
[ZenFone 2 General] c.gabriel_mendes:
opa amigo , preciso da sua ajuda , nao consigo de jeito nenhum fazer dar certo aqui a arte q vc explicou do 0 a mais blz deu certo , vai pro quadrado , ai no aft nao aparece o numero do ce nem nada do programa , e aquele arquivo com os arquivos para executar na linha de comando fica dando q ta corrompido e nao consigo abrir , tens como me ajudar?
[ZenFone 2 General] jimmy zulian:
i don't know

i want to try this tutor but i use a windows 10 and i try the step for windows 10 and doesnt work.. please give me the tutorial for instaling isoc windows 10.. my phone died 5 days
[ZenFone 2 General] willscooby:
Boa tarde amigo,

Você conseguiu fazer o download dos arquivos corretos?
[ZenFone 2 General] cl3i550nBR:
[SOLVED] Probelm four color, not logo asus

I am flash ( splash screen )

[IMG="Comands"]http://techgage.com/wp-content/uploads/2015/07/ASUS-ZenFone-2-Reverting-The-Splashscreen.png[/IMG]

this image is from google (I used the direct command)

fastboot flash splashscreen splashscreen.img

Don't four color.

Asus Logo Black - Ok

Boot Intel - Ok

Boot Animation Asus - Ok

ROM Stock - Ok

Bootloader - unknown ( I do not know whether it is locked or unlocked )
[ZenFone 2 General] edu_pozzolini:
Unlocked bootloader
[ZenFone 2 General] xanadumoon:
SOLVED: I uninstalled latest version of Asus Flash Tool and installed v1.0.0.14 and was able to complete flash.

I got "Success: FW + OS download complete!" message. Phone starts with colored lines, "Normal Boot" screen comes and there is "Fastboot cmd waiting" message at bottom. But Asus Zenfone Flash Tool stucks detecting device status. There is also message "Battery is -1% , it is recommended to charge at least 50%". But I know battery is full. Also when I click on disconnected nothing happens. What can be the problem? Thanks for your help.
[ZenFone 2 General] mckennascole:
Hi, the phone was stuck on white asus screen with no bootloader screen or recovery after I made some mistakes about flashing individual img files (boot.img, bootloader.img, etc.).

I have applied everything adviced here until the "4 colored bars" (pink, yellow, etc) screen right after "successful FW and OS" message from xFSTK. But

- the phone does not go into bootloader mode.

- no ADB or fastboot response as I checked via cmd.

- it is not detected by asus flash tool after selecting the phone and the raw file.

Instead it goes into "colored bars screen loop" every minute or so with vibration and then the screen goes black after a few loops but the vibration continues once in a while.

Is there a way to get to the bootloader?

Edit: Resolved.
[ZenFone 2 General] ohdeer:
:(

I did all the things but PC is not seeing the phone... Can someone please help me? I'll go crazy!
[ZenFone 2 General] mckennascole:
I might be able to help you if you describe "all the things" you have done in a clear manner.
[ZenFone 2 General] ohdeer:
Yes, I did seriously... PC is not seeing the phone. I tried too many things... I would buy a coffee for you after the quarantine if you help me :D
[ZenFone 2 General] mckennascole:
I can't. "I tried too many things" is meaningless for me. Good luck.
[ZenFone 2 General] ohdeer:
Well, I tried that method too, now I am trying again. My problem starting on XFSTK step. I did download drivers of Intel for Asus but PC is not seeing my phone. Sorry if I was rude in my previous post. That would be nice if you help me to figure out why PC is not seeing the phone. XFSTK is not finding the phone though....
[ZenFone 2 General] mckennascole:
The most important part about XFSTK is installing the Intel SOC USB driver. You can't install it with a regular installation process. Have you followed the "1.1" section of this thread's first post? After restarting your windows as it is described there, when you install the driver it should make you confirm twice with red-lettered notices which you would not see in a normal windows software installation.

CONFIRM that you restarted your windows in "signature disabled" mode and that you installed the SOC driver in that mode. If you don't do this part successfully, when you launch XFSTK you won't see any menu, info, tables but just a blank window. If you installed the driver properly you should see a normal software.

---------- Post added at 10:11 PM ---------- Previous post was at 10:08 PM ----------

...and what is your phone's statuse right now? What exactly happens when you turn it on?
[ZenFone 2 General] ohdeer:
Thanks for your kindness first of all. I did the first step as it is written in the post. I am using Windows 10 and followed the steps for that. But, when I connected the phone nothing had happened...

So, when I turn my phone on it stuck on ASUS boot screen loop. When I try to reach to recovery mode, after choosing recovery mode I am having dead Android image. Then, I am pushing for Recovery via pushing turn on button long and volume up button short and release these buttons and seeing the Android recovery screen. And it is written:

Supported API: 3

E: failed mount /cache (Invalid argument)

I can provide pictures if you need. Thanks a lot!
[ZenFone 2 General] mckennascole:
Confirm, on the pc:

1) go to settings-control panel -device manager: there is a "Intel SOC" on the main list

2) launch XFSTK: there is usual user interface, not a blank screen
[ZenFone 2 General] ohdeer:
Dear mckennascole, eveything looks usual -I guess-. You can find screenshots here:

i) [IMG="device manager"]https://ibb.co/t3NSgh3[/IMG] https://ibb.co/t3NSgh3

ii) [IMG="xFSTK-1"]https://ibb.co/PtsjZSc[/IMG] https://ibb.co/PtsjZSc

iii) [IMG="xFSTK-2"]https://ibb.co/gwKV1qS[/IMG] https://ibb.co/gwKV1qS

iv) [IMG="xFSTK-3"]https://ibb.co/V3P4M5p[/IMG] https://ibb.co/V3P4M5p
[ZenFone 2 General] mckennascole:
OK. Now,

-Disconnect and turn off your phone.

-On the pc, leave the device manager screen on, with the SOC section open as in your screenshot

-Press the volume down button on the phone and attach it to the pc without releasing the button. Look at the device manager still holding the button and connected...in a few seconds there should appear a "Moorefield" under the SOC section. When you see it release the button and confirm.

---------- Post added at 11:35 PM ---------- Previous post was at 11:30 PM ----------

Before that, correct your Override Flag GP value as 0x80000807, not 0x800000807...delete one of the zeroes. And increase your device detection time from 60 to 220

Disconnect your phone, correct your xFSTK values and then follow my prior instruction

---------- Post added 23rd March 2020 at 12:09 AM ---------- Previous post was 22nd March 2020 at 11:35 PM ----------

I have to go now. I can respond tomorrow.

Listen if you can't see "Moorefield" when you connect the phone (turned off and pressing volume down button), the only culprit is Intel SOC driver. I suggest uninstalling and re-installing after rebooting to "disable signature" windows mode .

If/When you see moorefield on device manager:

-Push the phone's power button for 10-15 seconds (still connected) until "moorefield" disappears from device manager.

- (Keep your eye on the pc screen and be ready to click on "begin download" button on xFSTK) Push the power button of the phone again for 3-5 seconds and release. A second after your release it the "Device Status: Scanning: Merrifield....detected:0" on the bottom of xFSTK will turn the 0 into 1 and as soon as you see 1 click on the "begin download" button... and it should do things for a while... and when the process is complete (you might see errors or reconnecting messages" you should see "Download Status-Details: Success FW + OS downloaded". When you see that, return tı the first post on this thread and follow Step 3.
[ZenFone 2 General] ohdeer:
Nothing is happening, unfortunately...I downloaded from here https://xdaforums.com/zenfone2/general/unbrick-vid-tutorial-restore-serial-t3411064 and I followed your instructions but nothing had happened...
[ZenFone 2 General] mckennascole:
Sorry but I am not equipped to help with this level of communication..."many things, all the things, nothing". ..

There aren't hundred ways to unbrick a zenfone 2, but to find a resolution the first requirement is to diagnose the problem right.

Having said that, my money would be on that you are missing something...like your extra "0" in the xfstk settings. I would recommend you to uninstall everything on the pc side and follow this one https://xdaforums.com/zenfone2/general/thead-bricked-phone-updating-to-mm-tips-t3452785 to the letter in a calm manner, using the drivers there.

My final suggestion is, if you still can't get "anywhere":

turn your phone off, remove the back cover of the phone, there should be 14-15 screws on the black plastic, unscrew them and gently take the plastic cover off (there is a two-sided adhesive tape holding it, too, but slowly remove the cover and the adhesive won't make a difference while assembling it back), locate the silverish colored connector. It might look like it's a fixed metal but it's just a plug. Unplug/disconnect it carefully and (

This part is important: turn your phone on (you won't have the actual button as you removed your back cover, so carefully push its nest inside), reconnect/plug in the connector while the phone is on and the phone should go into bootloader mode the second you reconnect it...

Now put the covers back on without the screws (in case you do something wrong while or after connecting) connect it to your pc holding the vol down button and looking at the device manager as I suggested at the very first beginning...

PS. If you decide to disassemble, which is very simple, follow this until step 4

https://xdaforums.com/zenfone2/help/how-to-guide-zenfone-2-screen-t3212641

The connector I am talking about is the middle one of the three blue circles on the top part of the picture of step 4...2-3 cm below the camera lens
[ZenFone 2 General] ohdeer:
I did, dead Android appeared, unfortunately... Do you think is that a problem can be caused by hardware? BTW, now phone restart itself and stuck on ASUS boot loop. You can see the images at the links. Thanks!

i) https://imgur.com/Q6x801u

ii) https://imgur.com/pJPmd9E
[ZenFone 2 General] mckennascole:
"Dead android" is great. Try pressing volume up button and power button on dead android screen...if not try only volume up button.

Connect it to the pc and open a command prompt, enter "fastboot devices" . Do you get a response?

---------- Post added at 06:22 PM ---------- Previous post was at 06:20 PM ----------

I don't know what you did.
[ZenFone 2 General] ohdeer:
Hi mckennascole,

I follow your instructions. Now I am in the Android Recovery.. PC is still not seeing the phone. Screenshots at below. When I execute 'fastboot devices'. I am having blank line. Am I downloading wrong files somehow? I think everyone is using the same files in the link that I sent you before. Thanks for your precious help...

i)https://imgur.com/VZkGoCb

ii) https://imgur.com/QBHSS0O