[One (M7) Q&A, Help & Troubleshooting] oblax17:
Just bought a brand new "HTC ONE M7" from Ebay (Brand New, Untouched Box) so its not rooted.

I'm trying to update the phone from 6.09.401.5(stock) to 6.09.401.10 ( 197.42mb )

After downloading the update, I installed it. Phone goes off, then a green arrow appears and as it installs, a red triangle with exclamation mark will appear stopping the installation and will reboot back the phone to the home screen. (Software wasn't installed).

I tried the following things:

1. Factory reset phone and re download software and install.

2. Delete the software in "Downloads" and re download it and install

3. Settings > Apps > All > Updater > (CLEAR data and cache) then re download and install.

4. Tried doing this "Wipe Cache Partition".

This what i followed:

~ Turn off Fast boot under Settings > Power

~ Power off phone

~ Press and hold Vol down , press power button until you see boot-loader (3 happy androids on skateboards at bottom of page). Release vol down.

~ Select Recovery by using vol down, press Power to select.

~ Wait. This takes a while.

~ You will see a red triangle with a exclamation mark in the middle.

~ Press and hold Vol up. Tap power. Release vol up when you see a blue menu.

~ Select Wipe Cache partition with vol down. Press Power. Now it wipes the cache partition. Done!

~ It should now have marked Reboot system now. Press Power to select. Phone will now reboot to normal mode.

AND this shows:

Finding update package.......

Opening update package......

Installing update......

Verifying current system...

"/system/customize/CID/HTC__001.xml" has unexpected contents

.

Installation aborted.

Write hose_mode:0 done

NOTHING WORKED so far..

Is their a fix to this? Please help!! what should i do! Actually bought 2 HTC ONE m7, gold and silver, the gold is the one with the problem and the silver working and updating just fine.

ExtraInfo

BootLoader ( This was Locked originally!! I tried unlocking it and this shows)

-Unlocked-

M7_UL PVT SHIP S-OFF RH

CID-11111111

HBOOT-1.57.0000

RADIO-4T.29.3218.08

OpenDSP-v32.120.0909

OS-4.19.401.9

eMMC-boot 2048MB

Jul 28 2014, 18:52:08.3

Update:

~ I tried to open the bootloader by pressing the Power + Down Volume for both devices, it seems like the GOLD phone is Locked and the SILVER is Relocked. So im guessing i need to unlock the gold or make it to appear relocked to fix it. Still not sure but I'm going to try unlocking it. (I Have unlocked it)

~ After Unlocking it , I decided to relocked it...

Bootloader is now...

-RELOCKED-

M7_UL PVT SHIP S-OFF RH

CID-HTC_001

HBOOT-1.57.0000

RADIO-4T.29.3218.08

OpenDSP-v32.120.0909

OS-4.19.401.9

eMMC-boot 2048MB

Jul 28 2014, 18:52:08.3

Still won't install the update..

"fastboot getvar all"

(bootloader) version: 0.5

(bootloader) version-bootloader: 1.56.0000

(bootloader) version-baseband: 4A.23.3263.28

(bootloader) version-cpld: None

(bootloader) version-microp: None

(bootloader) version-main: 4.19.401.9

(bootloader) version-misc: PVT SHIP S-OFF

(bootloader) serialno: HT34X9W08160

(bootloader) imei: 354439052286954

(bootloader) meid: 00000000000000

(bootloader) product: m7_ul

(bootloader) platform: HBOOT-8064

(bootloader) modelid: PN0710000

(bootloader) cidnum: HTC__001

(bootloader) battery-status: good

(bootloader) battery-voltage: 4078mV

(bootloader) partition-layout: Generic

(bootloader) security: off

(bootloader) build-mode: SHIP

(bootloader) boot-mode: FASTBOOT

(bootloader) commitno-bootloader: dirty-4dab9d12

(bootloader) hbootpreupdate: 11

(bootloader) gencheckpt: 0