yashsingh1/xdaforums huggingface dataset:
[Samsung Gear S2] kbboykin:
While I love my non-classic Gear S2, I am not happy with the straps. The straps (small ones) have broken loose at the connectors. One end has come out of the rubber and the other end has just become unglued. Pretty poor quality. Best Buy says I have to send back to Samsung. Samsung is giving the song and dance about it will not honor it if water damage. There is no water damage. I bought replacement straps off eBay for now (the same ones on the Samsung site). I am not liking the posture that Samsung is taking with this. Anyone else having issues like this?
[Samsung Gear S2] mishuno:
Yes,

My small buckle strap on my Gear S2 (gray) came apart on one corner completely. I had to put the large size on. It fits fine but my Gear is only a month old.

And the straps are not all that cheap on Ebay - $40+ from what I've seen.

Not too happy....
[Samsung Gear S2] Bmadadha:
Faulty Starps

I got the same problem as I got both of my small and large straps torn and one of them while taking of my watch, I just can't understand how stupid can Samsung be to make the conection between the robber ant metal lock with GLUE, this is a manufacturing and design flow, just imagine Apple doing that it will ruin their image, I think Samsung know they did wrong with this as they still didn't officially release it in some regions, I wonder why I can't find people complaining about this besides here, but I give it a month and there will be outrage because they really f*** up.

well I emailed Samsung a complain with picture of the torn bands and look what they answered " After reviewing your e-mail, we understand that the contact between the rubber strap and the metal piece is very weak and can be easily broken, it is totally understandable how inconvenient it could be, however as of now we haven’t received any reported issue regarding it in our database. We appreciate hearing from our customers, as your comments are vital for us to continue improving our products, as well as our business. We strive for the best in customer satisfaction "
[Samsung Gear S2] kbboykin:
Well that's Bull S@*t!. I chatted on line with Customer Service about this exact thing and they tried to tell me I could send it back, but it might be "Water Damage", which we know is NOT the case. So they should know there is a problem
[Samsung Gear S2] Bladder61:
Wow unbelievable, also an issue database has to start with initial data. You are an early adapter customer so you are probably the first to call in about it. Do they want you to send in the straps or the entire unit? Good luck with resolution, keep us posted as it sounds like many of us will have an issue in the near future.
[Samsung Gear S2] kbboykin:
I would have to send in the entire watch.
[Samsung Gear S2] ocjelf:
I been though both straps I have 4 notices left and still keep coming off I need to call again fml I should have stayed either gear s
[Samsung Gear S2] ffarber:
I have the same problem as well but have no interest in dealing with Samsung. I am trying to adapt the mechanism to hold a standard watch band. If I figure something out, I will post it. Unfortunately, I don't think it will look too good but I am not really finicky about stuff like that: function over form.

Fred
[Samsung Gear S2] mlctulsa11:
I have had the same problem. My Gear S2 band separated 2 days ago - the glue lost its grip. This is going to be a big problem for Samsung in my opinion. Customer service says it sounds like "damage" which is not covered by the warranty. They (Samsung) are giving me a hard time over this issue. Now after a chat session, email and phone call, they want me to send the complete watch and broken band back to their customer service center. I said, "why send the watch back - it's just the band that broke" - they are insisting on the whole unit. Samsung has the worst customer service - they refused to replace the poorly designed battery for the Gear S (whose clips broke after 2 months) - claiming it was my fault. I wish I had bought a Gear S2 Classic with the 20mm band - it is the best smartwatch out now IMO. Anyway, I have recieved no email from Samsung - so, I bought a replacement band online for $49.00. What a bunch of BS!!
[Samsung Gear S2] ocjelf:
Same here gear s battery/charger broke but that was like 7 months or longer down the road so I brought one then it ended up not wanting to charge had to send it in they replaced the whole thing and now the straps break after not even a month on the s2 this is bad guess got to talk to supervisor and see what I can do
[Samsung Gear S2] ocjelf:
Update sending it in for repair
[Samsung Gear S2] SicEm06:
My watch just fell off my wrist today unexpectedly. It's 3 days old. Never seen or been close to water. One of the straps disconnects with very little pressure at the right angle. I thought it was possibly my fault but then I reconnected the band and easily replicated the issue 5 times in a row. Frustrating.

---------- Post added at 08:07 PM ---------- Previous post was at 08:03 PM ----------

Upon closer inspection it appears the two tiny screws on the band connector may be loose already. I'll try to tighten tonight and put a tiny bit of Loctite on them.
[Samsung Gear S2] SicEm06:
The screws were loose and the band appears to be secure after tightening them. Hoping this helps.
[Samsung Gear S2] ffarber:
Just to be clear, this is not the problem that started this thread. In our cases, the rubber came off the mechanism to which the two tiny screws are attached.

Fred
[Samsung Gear S2] Testudo94:
Any luck with the return? I'm having the same issue here. Band just came apart with normal usage. Samsung Support has been useless. They want me to do an "evaluation" and send in the whole watch. They've already indicated they think it is from damage. Just curious what results anyone has had who has sent the watch in.
[Samsung Gear S2] Testudo94:
That's perfect!! Let us know if you hear anything back. The support run around is so frustrating. My experience with Samsung Support sounds almost exactly like yours.
[Samsung Gear S2] allklrnoflr:
Wow, I have never had to deal with Samsung Customer Service before-My band kept popping off and I found a thread on here where someone just had to tighten the screws to keep it secured. I believe there is some kind of design flaw because about 3 weeks after I tightened the screws the plastic band completely broke off of the hard plastic piece with the screws. Since this is the T Mobile version I tried to go to the store and swap it out but I was pass the grace period so they told me I had to go through Samsung. I chatted with Samsung first and they unbelievably told me physical damage was not covered.. WTF??? After that I called in and had to speak to customer service for almost an hour until they sent me a UPS Label. Same BS everyone else has to go through, I had to send the whole watch in even though the only part broken is the band.

They are telling me 11 business day turn around which is ridiculous, I will see what they say about the repair. After jumping through these hoops I'm leaning towards selling it when it comes back and going back to Android Wear. Very disappointed
[Samsung Gear S2] digitaldr:
Both my large and small watch bands broke. After reading this thread I didn't even bother contacting Samsung especially seeing as I'm living in Ireland and bought my S2 in the US. In the meantime I bought an original large strap on eBay and so far it has outlasted the ones that came with the watch. I'm also waiting for my fake strap from aliexpress (price has dropped considerably since I ordered it:() & will review it here a soon as it arrives.

I had a go at repairing my broken large strap with super/krazy glue last night - haven't tested it yet as I read it takes 24 hours to fully cure. I discovered that it's best to screw off the release mechanism before gluing after wrecking the connector from my small strap which I practiced on first.
[Samsung Gear S2] envieme:
Both my L and S straps broke on normal gear s2 just wearing

My Gear S2 straps (both L and S) have already come off clean at the place the they attach to the watch. And this happened without even changing the straps more than once. The weakness of the latching mechanism has been pointed out by many reviewers. It is just too difficult to remove the straps causing structural weakness to the straps at the watch junction. And hence they break at some point unable to even bear the tension while wrapped around on the wrist. Am going to take it for warranty repair.
[Samsung Gear S2] NinjaMom:
When I used the Gear S I had this talk too. I did eventually get them to just send me another charger while I kept my watch. Just keep trying.
[Samsung Gear S2] teaza:
Hi all! I had the same Glue-Issue after two months. Contacted Samsung Support. They said I can send it in for repair. Sent in the watch with two faulty bands on Monday. Watch with new bands arrived on Friday (same week). I feel like this will not be the last time getting in touch with Samsung about this issue because of this weak construction. Too bad because the Sports-Version simply looks better...
[Samsung Gear S2] digitaldr:
Well my super/Krazy glue repair worked well - strap is very secure after 1 week of wear. Slightly fiddly reassembling the latch mechanism what with the tiny springs etc. Also the gap between the watch and strap is a tiny fraction larger than it was - maybe this could gave been avoided if aligned things more carefully.
[Samsung Gear S2] Mike__:
I actually went out and bought a S2 Classic because I could not find Large Straps for my S2 sport. I like the sport better but, not with only (1) strap......
[Samsung Gear S2] madkilla73:
I have had both large and small bands come apart. I had some loctite super glue around and used that to put it back together. Seems to hold pretty well. Order a cheap replacement set on ebay from china. Taking forever to get here though. Lol
[Samsung Gear S2] digitaldr:
Maybe we should send Samsung some superglue? :)
[Samsung Gear S2] :
after i removed screws and i glued the plastic part, the band it not locking with the watch, it can be easily removed without the mechanism, is because i glued it too much or what?

also ive aligned the two screws carefully, and ive unscrewed it and tried multiple times with no help :( , any suggestions ?
[Samsung Gear S2] digitaldr:
I presume both springs are in the correct positions? If so make sure you haven't over tightened the screws.
[Samsung Gear S2] Tony stark123:
removing connectors from watch

Hi I also got the same problem. How did u manage to remove the connectors from the watch? Mine are completely stuck!
[Samsung Gear S2] Aussiefella:
I live in Australia, its hot like sweating constantly hot and more so at my job where this watch is a god send. Both my large and small bands have done this and its only been a month. The sweat is enough to disolve the glue? GLUE!? I too have bought a new set of bands on ebay but im going to test some two part apoxy on my old straps to see if i can fix this issue. I shall keep you updated.
[Samsung Gear S2] digitaldr:
I bought two part epoxy but went with superglue in the end - strap is still fine after 2 weeks. Practiced on the small band first (I prefer the large one) and was glad I did because I wrecked it by getting glue in the release mechanism. When it came to doing the large one I took off the metal bit first - careful you don't loose the tiny springs!

---------- Post added at 11:04 AM ---------- Previous post was at 11:01 AM ----------

It's kind of tricky without the straps attached. What you need to do is push in the spring loaded plastic bit and then try to pull the whole mechanism vertically away from the watch back. Took me a long time but I got there in the end!
[Samsung Gear S2] urgannagru:
broken band

Has anyone been successful in attempting to get a replacement? My watch band has also broken.
[Samsung Gear S2] darren68:
Just adding to the list of people happy with the Gear S2 Smart Watch, but disheartened that the straps seem to be of inferior quality. Both straps provided have failed in exactly the same manner and the same way as described here. I have been in discussions with Samsung for 2 weeks now, but they insist on sending the whole watch back, I refuse to part with watch itself unless I get instructions to do a military grade format and a $500 suriety...BUT I am more than happy to send them the faulty straps and have them replaced.

I have involve the Dept of Fair Trading in 2 states and I am considering engaging legal advice as well. I will also be sharing this thread amongst others I have found to show that this is obviously a a manufacturing fault.
[Samsung Gear S2] panki_86:
Mine strap :(
[Samsung Gear S2] allklrnoflr:
Exactly what happened to mine, Took less then a week to get it back. Have it up for sale now since this will most likely happen again.
[Samsung Gear S2] straylight23:
Hi,

I got a replacement with out any hassel. I brought the faulty part of the strap to the dealer wo sold me the Gear and he returned it to Samsung. Two weeks later I got my new strap.
[Samsung Gear S2] NinjaMom:
How tight are people wearing their watch. I haven't had an issue yet.
[Samsung Gear S2] Nessferatu:
I just took my gear s2 back to Noel Leeming where I bought it on boxing day. I had the same problem on two of the stap conectors. They said they had to send the whole watch (factory reset first) and all the straps back to Samsung (NZ). 2-3 weeks.

I really like this watch but the straps really let it down. If Samsung don't fix this problem I can't see them selling to many more of this model, least not at the current price point. Dissapointing.
[Samsung Gear S2] digitaldr:
I think that the problem is that the TPU they use to make the straps is too rigid to conform to the shape of a wrist which places undue strain on the adhesive holding the strap to the connector. My cheapo Aliexpress strap seems to be ok in this regard as it's made from soft silicone and there's no sign of the telltale gap between strap and watch bezel that heralds strap failure. Granted it probably doesn't look as nice as the original Samsung strap but at least does the job it's supposed to.
[Samsung Gear S2] boozemoose:
Gray

On the gray one, one of the screws holding the clip came loose and fell off, opening the clip connecting the strap to the watch. Samsung response was "I wish I could accommodate you with a replacement band but as the band is detached from the Gear S2, it will be considered as a physical damage and will not be covered under warranty. I hate to say that you may need to purchase the replacement band. "

I thought my problem was exactly the fact that the strap came off. Obviously they don't know that the watch comes with the bands detached.

How much does a strap cost for them? Maybe $1. Pretty cheap not to provide replacements.
[Samsung Gear S2] flavor30:
Straps detach

I got an S2 LTE for each of my 2 boys and the straps haven't been 'breaking', but they have been falling off!

The lightest amount of pull or pressure on the straps cause them to pop out of their quick connection and the watch falls to the ground.

This is bad for ALL THE REASONS.

Samsung kinda sucks eh? This is my first time using Samsung and I have to say it's not a good first impression.
[Samsung Gear S2] sefar:
Mine broke as well- connector came out of the long band. They took it back as a warranty after i tried to glue it and fail. I initially got a notice that they were waiting on parts, but today I got a notice that samsung had shipped the replacement. Time from sending my band back until the new one is right within what they said- 14 days. Initially the rep said 9 but when I called to follow up the new rep said 14. We shall see how things go.

---------- Post added at 01:03 PM ---------- Previous post was at 01:01 PM ----------

I haven't had that problem, but it is easy for the bands to appear engaged into the watch when they aren't. If they are locked in, it sounds like a band mismatch. I ordered an aftermarket replacement for my 3G on amazon and it didn't click in. Something to check at least- hope you get it resolved.
[Samsung Gear S2] outkast2012:
I had the same problem with the band seperating

Had to buy a new one on Amazon for 50$

Not happy

Now I am not receiving any notifications
[Samsung Gear S2] jutaejrtouch:
I I had this same problem. Tightening the screws fixed it.
[Samsung Gear S2] foofoo22:
My strap also broke today. Again, the glue completely failed.
[Samsung Gear S2] sanderbybee:
Yes. My wife's strap won't stay connected. I bought it for her because she's nearly totally disabled in a power chair. When it comes off it's usually on the floor so she cannot pick it up. Samsung will not allow me to send it back because they say they cannot find the serial number in their system. I checked a brand new one out at Best But in Twin Falls Idaho. Guess what: the strap popped right off. It was witnessed by a Best Buy sales representative. Ouch! The watch phone works great but my wife can't wear it. Another disability solution flop for us. Come on Samsung! You're way better than this.
[Samsung Gear S2] jnhalstead:
out of pure curiosity, when the straps break and the piece is still locked, how did you all remove them? I can't get them out for anything!
[Samsung Gear S2] Mikekelso421:
It's disturbing and disgusting that I paid 300$ for a smartwatch that's straps are held together by GLUE! Who the f*** designed that! They need to be fired stat!
[Samsung Gear S2] N4KA:
Any news?

Mine were loose for a week and today one metal connector popped out...
[Samsung Gear S2] nikvik1:
Im having the same issue. First my large strap broke at the connector so I had to use the smaller strap. Now the same has happened to this. The watch is only about 6 weeks old. Its obviously a design flaw and should be adresses accordingly by samsung. Im already looking changing for another brand watch. Poor effort Samsung.
[Samsung Gear S2] Wot-75:
Has anyone successfully had these replaced under warranty by Samsung? Same problem here.
[Samsung Gear S2] aarmogan:
I have the same problem. Two months after my purchase the small band broke, seems like it came unglued from the clip. I could not remove the clip to replace the band. Took it to Samsung repair shop and was told that I abused the watch (I've never had a watch that I took so much care with, it never saw water) anyways they tried to remove the clip for me and couldn't so they had to take the watch apart to do so. Eventually, after complaining and some yelling they gave me a new band and said that it's a one time thing and it will not be replaced again. Now just over a month and same thing happened again, this time I was able to remove the clip, now I'm using the larger band. I will be calling Samsung to let them know of the problem again.

---------- Post added at 01:55 PM ---------- Previous post was at 01:48 PM ----------

Yes, I have and just over a month that one also broke.
[Samsung Gear S2] neil6401:
Gear S2 straps

Same issue here with the straps. Watch never exposed to water and that excuse by Samsung is nonsense anyway because it's silicone. Very disappointed, but not surprised they're not accepting responsibility for the problem. In general I have found that their CS is terrible.
[Samsung Gear S2] deegee72:
Gear S2 Straps both broken

I had exactly the same issue and managed to persuade them to send me two new straps - which I think is the absolute minimum that they should do. I spoke to the Service Centre manger and told him that there was obviously a manufacturing fault with the strap, he went away and called me back after doing some internal 'checks'. He agreed to send 2 new straps (both the large and small ones had snapped within a week of each other).

This was in the UK and I also threatened to send the straps to Trading Standards on the basis that the straps were not fit for purpose.

Keep on at them, and they will provide new straps as they know that there are inherent issues with them.
[Samsung Gear S2] arnasx69:
Same here one already broken. UK based. What is the best way to get in touch with them please?
[Samsung Gear S2] Luppy28:
I have same problem. What a surprise. How the f*** can Samsung say it is waterdamage when the watch is ip68 rated. I bet they are having a problem with the cheap bands and have found a loop in their own warranty, in order to get out of replacing them. Come on Samsung these must cost you like 50p to make.
[Samsung Gear S2] doodbud:
I bought aftermarket straps as they wanted the whole watch back a week after I bought it. Not doing that. Samsung disappoints me after years of having their products. We should launch a class action lawsuit to be reimbursed.
[Samsung Gear S2] catzforever:
Same problem here...

After 5 months of use and no exposure to water. I woke up and the band was broken. Am definitely contacting Samsung for new straps.
[Samsung Gear S2] anisurgeneral:
I am from Bangladesh. I bought a Gear 2 from Singapore on 24 Feb 2016. Both the straps broke today, 21st day of purchase, while taking off the strap. I was dumbfounded. How can a company like Samsung have such poor craftsmanship. I cant even remove the remaining broken part from the watch body. What do i do? Any suggestion? There is no authorised Samsung dealer in Bangladesh. Help

Anisur Rahman

anisurgeneral@gmail.com
[Samsung Gear S2] anisurgeneral:
Strap broke, cant take out the broken part

My straps broke after 21 days of purchase. I cant take out the broken parts to connect a replacement. Please help.

Anisur Rahman:(
[Samsung Gear S2] Kiraraye:
OMG I thought that I was the only one with this problem!! My mother got me the watch for a Christmas present and I loved the damn watch. I was on my way back home and as I got out the car, passenger side, I saw a watch next to the car in the road. "Hmm...That looks a lot like my watch." I thought. I looked at my wrist and the watch was gone! It WAS my watch on the street. The band was disconnected and the screws were out. Not sure if it's the same glue and rubber problem everyone else had, but it did very well fall apart.

Went to Best Buy, the guy said "You've got a second pair of straps in the box." That's right I forgot about those!

Put those on and thought all was dandy till I went to bed one night with the watch on and woke up with the watch off. Low and behold the damn thing fell apart again! Two sets of straps, completely useless.

I called customer service and they tried to give me the same song and dance about how it's not their fault and that I did something. They wanted the watch and straps back and I repeatedly told them that the watch was FINE. PERFECT CONDITION. It's the damn straps that are faulty!!!

The lady eventually said that they would call me back for tech support or some crap. I'm still awaiting that phone call.

But the other guy was right, if we start a law suit or make some kind of noise, they would be forced to deal with their "crap straps."
[Samsung Gear S2] sdmark:
I was skeptical of all these claims of faulty bands. Like everyone else here, my band just broke...and I'm extremely gentle with my expensive toys. How could they just glue the connector onto the band?? Samsung is really giving me a hard time trying to say it's not covered under warranty. Does anyone know if there is an escalated way to bring attention to this design flaw?
[Samsung Gear S2] deegee72:
Update

Both of the replacements that Samsung sent have snapped off in exactly the same place as the first ones. I now onto Samsung customer services again to demand some more straps!!

As people have stated in this thread, there is clearly a design flaw on this strap. All four straps have snapped in the same place and the watch has never been near water. I have had the watch since Dec 2015 - 3 months.
[Samsung Gear S2] kronium:
I just bought eBay silicone strap specials and they seem to be holding up well. No gray color, but the black matches fine.