[T-Mobile Galaxy Note 4 Q&A, Help & Troubleshooting] ruff97:
have some problem too here is a work around for now. https://productforums.google.com/forum/#!topic/voice/7v4o62rCRfI;context-place=starred

T-Mobile - Note 4/5/Edge - Update to 5.1.1 - Error on outgoing calls with Google Voice by setarcoS Dec 1

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Original Post: I'm on a Samsung Note 4 that was just upgraded to 5.1.1, and now when I attempt to make outgoing calls, I get "call not sent" and the call automatically gets made with my regular carrier number. I am still able to send/receive text messages, and check on voicemail's.

I tried rebooting, clearing the app cache/data, removing the sim, changing networks and nothing - the same error "call not sent" keeps appearing.

I've been using google voice for many years now since invites went out and never had this issue when changing phones.

Need help figuring out what is going on.

Device: Samsung Note 4

OS: Android 5.1.1

Network: T-mobile network

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Devices affected: Note 4, Edge, Galaxy S5, Note 5

Status: Waiting for a fix.

Work around #1: Connect through Google Voice (via Sheelendra Singh)

Dial your GV number

Hit the asterisk (*) key when the GV greeting comes on (skip this if you set your phone to go directly to voicemail access)

Enter your PIN, then pound (#)

Press 2 to place a call

Enter the phone number followed by pound (#)

Work Around #2: Dial through Hangouts

On your Android device, open the Hangouts Dialer app .

Type the person's name or phone number, and select them from the search results. Or to dial a number, touch the dial pad icon Dial pad icon at the bottom of the screen. Then dial the phone number you'd like to call, and touch the phone icon .

Work Around #3: Dial through web browser on phone (via Nick the greek 123)

1. Go to Web browser on your phone

2. Go to https://voice.google.com and sign in

3. Use the dial key pad provided.

4. When you dial the number google voice will call you first from your google number, answer it to connect to the number you dialed.

Work Around #4: Force calls through (via Steven McDonnough)

1. GoogleVoice has to be set to "Always Ask"

2. You have to set "Power Button" to end calls (Settings -> Personalization -> Accessibility -> Answering and ending calls -> End calls by Pressing the Power key)

3. Once you place the call, immediately hit the POWER BUTTON THEN quickly hit "Use GV". That will end the direct dial from your phone AND enable the GoogleVoice dialer.

Things you can do to help:

Contact T-Mobile and help make them aware of what is going on.

- Ask to be transferred to "tech support department."

- Explain the issue and tell them there is already an existing ticket for this known issue.

For all who call support and they ask you to uninstall, reinstall, factory reset, clear cache, etc. Don't bother. It won't help. These are irrational, standard support scripts used when they don't nearly understand the cause nor the solution.

Log into https://voice.google.com and use the "Send Feedback" link at the bottom left of the page" to help make them aware of what is going on.

Contact Samsung support and help make them aware of what is going on.

If you contact T-Mobile, Samsung, or Google Voice, be sure to mention this thread:

For reference, the URL they need is: https://productforums.google.com/forum/#!msg/voice/7v4o62rCRfI/8E2xx0hEDAAJ

And this is the thread in particular: 7v4o62rCRfI/8E2xx0hEDAAJ

2015/12/05

PaulisHere contacted T-Mobile and filed a report regarding the issue. They recommended everyone with the same issue contact them and mention this reference number to add them to the ticket: 745440721951644352 (my t-mobile rep couldn't find the ticket as they are normally 10 digits long)

I contacted T-Mobile and they said they are working with Samsung and Google (Android OS I presume) and are hoping for a patch/fix within 7-10 business days.

2015/12/09

PaulisHere opened a new ticket # 14060725