[8525, TyTN, MDA Vario II, JasJam ROM Development] Buzz313th:
Hello JB,

Thank you for writing back. My name is Raymond and I am sorry for the delay in response.

The Product Team is now investigating on the issue. There is no definite time when it will be resolved. Will give an update as soon as it becomes available.

Thank you for your continued patience.

Sincerely,

Raymond

Windows Live Mobile Technical Support

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--- Original Message ---

From : JB

Sent : Friday, August 31, 2007 8:16:58 AM UTC

To : "Microsoft Customer Support"

Subject : RE: SRX1043104557ID - Windows Live Mobile:.Live service issues usin

Lets back up here. This same device was working fine with my current hotmail account just a few days ago. All I did is reflash to a new Official, HTC, Microsoft windows mobile 6. I also flashed back to the version that worked and it still is not working... Maybe my account info is corrupt living on your particular server. How about just resetting my account, I bet it would start working again.

How about your customer service department live up to the enormous reputation that is Microsoft, and give me a call to help me work out this problem.

My number is.... XXX-XXX-XXXX

JB

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From: MOBIL.CLNT.NA.US.EN.SYK.MNL.TS.T01.WLV.00.EM@css.one.microsoft.com

To:JB

CC:

Subject: RE: SRX1043104557ID - Windows Live Mobile:.Live service issues usin

Date: Fri, 31 Aug 2007 04:48:58 +0000

Hello JB,

Thank you for writing back to Windows Live Mobile Technical Support. My name is Joan. I understand that you are still having issues in synchronizing your Windows Live Hotmail account on HTC device. You mentioned that your wife could sync her Windows Live Hotmail account using the same device. I appreciate that you have taken the time to write to us regarding this.

JB, we received feedback from a few customers experiencing similar issues when synchronizing Windows Live Hotmail on HTC device. We are currently looking into the reason why this is occurring, and our product team is engaging additional resources to locate and isolate the exact server that is causing the issue.

The details you included in your email will be very helpful to our investigation. I will be forwarding it to our product specialists for inclusion to the analysis of this case. They will be getting back to you once an update becomes available.

At this time, there is no definite timeframe for a resolution yet. However, we wanted to let you know that this is definitely our top-most priority. Thank you for your patience.

We appreciate your continued support as we strive to provide you with the highest quality service available. Thank you for using Windows Live Mobile.

Sincerely,

Joan

Windows Live Mobile Technical Support

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You can find recent developments on Windows Live Mobile at our Team blogs:

Life With Mobile: http://lifewithmobile.spaces.live.com/

It's All Mobile: http://itsallmobile.spaces.live.com/

Windows Live Mobile also has comprehensive online help available to you. For more information on the current features and functions, click on the "Help" link found at any MSN or Windows Live Mobile page, or go directly to: http://help.live.com/help.aspx?project=MSN_Mobilev1

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--- Original Message ---

From : "JB"

Sent : Thursday, August 30, 2007 8:56:13 PM UTC

To : "Microsoft Customer Support"

Subject : RE: SRX1043104557ID - Windows Live Mobile:.Live service issues usin

Ok... I am very frustrated that nothing has solved my issues with MY ACCOUNT.

Here are the answers to your questions. I'm hoping you can solve my issue.

- Did changing your display picture work?

No. I even changed it to a blank picture as well as a default pic.

- Were you able to sign in to the Windows Live application using a different email address? If yes, what email address did you use?

Yes I was. Like I said in my initial email, I can sign in and syncronize to my wifes hotmail account inbox no problem.

- Were you able to successfully clear cache and history of visited websites on your device?

Yes I was succesful doing that.

- Were you able to sign in using the WAP version of Windows Live Mobile?

Yes I was.

- What is the exact error message you are getting?

"Syncronization failed. Unable to syncronize inbox. Server did not respond."

- What specific HTC device are you using?

HTC Tytn. Same device as the cingular 8525. I have now tried 3 different roms.. 2 of which used to work with the windows live client before. Current rom is the latest from the HTC website.

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