[8525, TyTN, MDA Vario II, JasJam ROM Development] Buzz313th:
From: MOBIL.CLNT.NA.US.EN.SYK.MNL.TS.T01.WLV.00.EM@css.one.microsoft.com

To: JB

CC:

Subject: RE: SRX1043104557ID - Windows Live Mobile:.Live service issues usin

Date: Thu, 30 Aug 2007 03:02:50 +0000

Hello Jeff,

Thank you for contacting Windows Live Mobile Technical Support. My name is Joan and I will be assisting you. I understand that you can no longer sync your Windows Live Hotmail messages on your HTC device. You mentioned that you were prompted with the error message, “email server did not respond, sync has failed”. I realize the importance of this matter and allow me to assist you on this.

We have received reports from other customers experiencing similar sync issues. They were able to resolve their issue by following one of the steps below. Please follow each of the instructions below and then try to sign in again when instructed.

A. You can try archiving your Inbox to reduce the number of items in the mailbox for synchronization.

B. Try to change your Windows Live Messenger display picture.

1. Sign in to Windows Live Messenger using a computer.

2. Change your display picture to a default picture.

3. Try to sign again on your mobile device.

C. Clear browsing History and files.

1. On a Windows Mobile 5 and 6 phone, open Internet Explorer.

2. Click on the “Menu” and then click on “Tools.”

3. Select “Options.”

4. Click on the “Memory” tab.

5. On the Options page, “Clear History” and “Delete files.”

6. If you are not using a Windows Mobile 5 or 6 phone, consult your user manual for specific steps on clearing cache and history of visited websites on your device.

7. Try to sign in to your account again.

D. Re-synchronize your account.

1. Using your mobile device, point to “Windows Live.”

2. From the Menu, select “Account Options.”

3. Click “1 Clear Password.”

4. Follow the instructions to re-type your password.

5. Sync again.

E. Try to sign in to Windows Live using a different email address.

1. Using your mobile device, point to “Windows Live.”

2. From the Menu, select “Account Options.”

3. Click on “2 Switch Account.” When prompted with a confirmation, choose “Yes.”

4. Accept the License Agreement then sign in using a different account.

F. Sign in to the WAP version of Windows Live Mobile.

1. Open your phone’s Internet browser.

2. Go to http://mobile.live.com

3. Sign in to your MSN or Hotmail account.

If you continue to experience sign in or synchronization errors, please reply with answers to all of the following questions:

- Did changing your display picture work?

- Were you able to sign in to the Windows Live application using a different email address? If yes, what email address did you use?

- Were you able to successfully clear cache and history of visited websites on your device?

- Were you able to sign in using the WAP version of Windows Live Mobile?

- What is the exact error message you are getting?

- What specific HTC device are you using?

Please do write us back, when any of the steps worked for you so that we may share them with other customers.

We appreciate your continued support as we strive to provide you with the highest quality service available. Thank you for Windows Live Mobile. We look forward to hearing from you soon.

Sincerely,

Joan

Windows Live Mobile Technical Support

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You can find recent developments on Windows Live Mobile at our Team blogs:

Life With Mobile: http://lifewithmobile.spaces.live.com/

It's All Mobile: http://itsallmobile.spaces.live.com/

Windows Live Mobile also has comprehensive online help available to you. For more information on the current features and functions, click on the "Help" link found at any MSN or Windows Live Mobile page, or go directly to: http://help.live.com/help.aspx?project=MSN_Mobilev1

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--- Original Message ---

From : JB

Sent : Wednesday, August 29, 2007 11:57:15 PM UTC

To : MOBIL.BRWS.NA.US.EN.MSF.SEA.TS.T01.RTG.00.EM

Subject : Windows Live Mobile:.Live service issues usin

Service:

Windows Live Mobile

What type of problem do you have?

.Live service issues using installed client application

Full Name:

JB

What e-mail address would you like a response sent to?

Primary e-mail address/member ID associated with the account you are inquiring about:

Be specific when describing your problem. The details that you include enable us to promptly send you the most likely solution to your issue.

I have a pocket pc made by HTC, model is Tytn. I am a Cingular subscriber in LA.

I have been using my PPC with windows mobile live 6 to access my hotmail account for the last year with no problem.

Just yesterday I installed an OFFICIAL WINDOWS MOBILE 6 rom that is the latest update from HTC for my phone. After instalation I could no longer sync Mobile live with my hotmail inbox as before. However, I can connect to my Live messenger from the same phone. When I try to sync my mobile live client with my hotmail inbox, I get an error message thats states, "email server did not respond, sync has failed". I then tried to connect with my wifes hotmail live account and had no problems at all. ThenI tried reconecting with my hotmail info and I got the same error message and the sync attempt with my hotmail inbox failed again.

This doews not make sense. I can sync with my wifes account, but cannot sync with my hotmail account. Why can I not sync to my hotmail inbox with mobile live, but I can sync to Mobile live messenger? Why does my hotmail live account work on the PC, but not on my phone? Why did it work the other day seamlessly, but not now after upgrading to a newer Official Windows Rom. Do you guys need to reset my hotmail account? I have also reinstalled the old rom and I still have the same problems.

Please solve my issue.. I depend on my mobile email retrieval from my phone for my job and at this point I am losing money and clients since I cannot use my email on my phone.

What type of device do you have?

Pocket PC

Who is the manufacturer of your device?

Other

What type of subscription to Windows Live Mobile do you have?

I have a Windows Live or MSN Mobile subscription

How did you reach us?

Other

Who is your service/carrier provider?

AT&T / Cingular