[Nexus 6P General] chanuvarma:
Hi 6P Lovers

I am attaching the transcript of the conversation I had with Google, I have provided them all the issues that users currently are facing with their NEXUS 6P devices and Google said they aren't aware of the issues and have not heard back from any of the customers yet, so I have asked them to open a case to track this, Here is the case number: [1-6402000009369] , Please post your concerns against this case to make google take necessary action and Use this case number in your subject line.

Transcript with Google:

11/09/2015 09:38:05 AM UTC*8

09:45:49 XXXX Google Rep.: Hello there! Thank you for contacting Google. My name is XXXX Google Rep. I see you'd like to

provide some feedback * let me have it!

09:46:00 XXXX@gmail.com: Hi XXXX Google Rep

09:46:14 XXXX@gmail.com: I am afraid of using Nexus 6P

09:46:38 XXXX@gmail.com: I would like to bring the following to googles notice

09:47:06 XXXX@gmail.com: 1. Body quality of Nexus 6p 2. Camera Glass Breaking on its own

09:47:18 XXXX@gmail.com: I would like to discuss more on these two

09:48:15 XXXX Google Rep.: Sure thing!

09:48:48 XXXX Google Rep.: I'd like to let yo know that we take feedback very seriously, and I'll make sure this gets

read. Currently, we have no information on either of these two subjects. We rely on our customers to get a

beat on what's happening.

09:49:36 XXXX@gmail.com: ok I am a Phone reviewer and writes reviews on phones

09:50:01 XXXX@gmail.com: Please refer to the following video on Build quality

09:50:06 XXXX@gmail.com: <Bend test: Nexus 6p is a joke! Round TWO - Why does it bend?>

09:50:12 XXXX@gmail.com: Please review

09:50:36 XXXX@gmail.com: Following is the reports on the Camera Glass

<Android Police Auto Glass shattering issues>

09:50:41 XXXX@gmail.com: I will wait

09:50:56 XXXX@gmail.com: Please review and let me know

09:52:00 XXXX Google Rep.: You are super prepared!

09:52:23 XXXX Google Rep.: I appreciate the information you've brought to my attention, but I'm unable to respond in

the fashion you're requesting.

09:52:25 XXXX@gmail.com: I love this phone, by seeing these reviews it scares me

09:52:48 XXXX@gmail.com: I am really worried about the things happening with this phone

09:53:01 XXXX Google Rep.: I'm being very honest with you when I say we currently have no reports or

announcements regarding this issue.

09:53:23 XXXX@gmail.com: I have a forum where users are complaining

09:53:49 XXXX@gmail.com: about the Power switch which is bending the body around its area

09:54:06 XXXX@gmail.com: I am going to send those reviews als

09:54:18 XXXX Google Rep.: Okay!

09:55:54 XXXX@gmail.com: XDA's Bent in 2 days link

09:56:56 XXXX@gmail.com: My friend has started this topic

09:57:01 XXXX@gmail.com: in this forum

09:57:37 XXXX Google Rep.: Ah okay.

09:57:56 XXXX Google Rep.: Thank you for providing these, I'll make sure they're submitted with the feedback.

09:58:07 XXXX@gmail.com: So what about my phone?

09:58:36 XXXX@gmail.com: if I face these issues, I want assurance from google that, they will be

taken care

09:58:59 XXXX@gmail.com: when the phone is so good, why google did not take necessary steps to

keep it Solid

09:59:30 XXXX Google Rep.: Google has a 15*day return policy, from the date you received your phone, to return it

for a full refund. After that, was have a one*year limited warranty. Physical damage, however, would not be

covered by this warranty and would have to be referred to the manufacturer for repairs for cost.

09:59:55 XXXX@gmail.com: one more metal bucket in the center of the body to place all the

Hardware would have made phone more stronger

10:00:05 XXXX Google Rep.: At this point and time we are still tracking any issues that are occurring with the new

phone. As of yet, there is not enough information for any sort of recourse, and thus I am unable to offer you

a pro*active solution.

10:01:17 XXXX@gmail.com: Now that I am providing you the substantial proof, would you like to

escalate this to a manager and take the necessary action?

10:02:11 XXXX Google Rep.: I'd be more than happy to keep track of your case, provide support, and escalate this as

need be. At this point their answer will be much the same, as we have the same information. If you do have

a problem in the future, however, we can see what we can do.

10:02:44 XXXX@gmail.com: Can you please open a case with these notes are keep a track of it

10:03:06 XXXX Google Rep.: Of course!

10:03:08 XXXX@gmail.com: can you provide the reference or case number

10:03:24 XXXX Google Rep.: I will send you a follow up email after this, and in the subject line it will have the case

number.

10:03:35 XXXX Google Rep.: You will also be able to reply directly to that email and it will come straight to my inbox.

10:03:52 XXXX@gmail.com: Can you also provide the Chat transcript

10:04:52 XXXX@gmail.com: I mean in the email

10:05:18 XXXX Google Rep.: Of course! After this chat I will provide you with a PDF of our chat.

10:06:22 XXXX@gmail.com: Sure XXXX Google Rep

10:06:28 XXXX@gmail.com: I would like to hear from Google

10:07:18 XXXX@gmail.com: Hope they will take care of these issues and provide a response to all its

customers

10:07:38 XXXX@gmail.com: please do your best and have this opportunity to make a big change in

your organization

10:07:42 XXXX Google Rep.: We're working on it, I promise. The phones haven't been out that long and data is still

being collected.

10:08:06 XXXX Google Rep.: We rely on our customers for feedback, so I do appreciate you letting me know your

concerns. The more we hear from you and other customers, the more we can do.

10:08:25 XXXX@gmail.com: Ok please mail me

10:08:50 XXXX Google Rep.: If you would like to submit your own form of feedback, you can go to store.google.com.

If you scroll to the bottom, in small letters on the left*ish, is an option to send feedback.

10:09:21 XXXX Google Rep.: Is there anything else I may be able to assist you with today?

10:10:24 XXXX@gmail.com: For now no

10:11:00 XXXX Google Rep.: Thanks for contacting Google! There’s a short survey coming up, we’d love to hear your

feedback about our interaction today. Have a great day!

Regards

Chanu