yashsingh1/xdaforums huggingface dataset:
[T-Mobile LG V10 General] alphahere:
It is not that hard to get a permanent unlock. You have to be very nice and persistent. You must give a good reason which is not hard. I told the rep my phone was paid in full and I like t-mobile but unfortunately I must travel in non t-mobile areas on business. I would like to carry only one phone instead of two phones and asked if I could get a permanent unlock. Which was all true. The rep said okay. After no unlock code came, I called back and the next rep said that the other rep forgot to clear the 40 day lock on my account and the rep removed the 40 day lock. I got the permanent unlock email in 48 hours. I only had the phone for one week on a post-paid plan.

Similar stories are on another thread in this section about using T-Mobile V10 on AT&T. I guess I was lucky because I only made one call.

Hang in there and hope you get your unlock code soon.
[T-Mobile LG V10 General] :
I've also had my business line for 8 years lol
[T-Mobile LG V10 General] siraltus:
Yeah, I don't know how you got them to "clear the 40 day lock." It doesn't seem to be possible for me - I just called them again and they said I have to wait until the 16th to permanent unlock.
[T-Mobile LG V10 General] :
The day I got it
[T-Mobile LG V10 General] siraltus:
You can keep posting screenshots and all but that still doesn't help those who cannot unlock. Good for you, man.
[T-Mobile LG V10 General] MCFADONNA:
Deleted
[T-Mobile LG V10 General] siraltus:
Thanks for letting us know. It was very important for us to know this.
[T-Mobile LG V10 General] MCFADONNA:
Mind your manners . Who pissed in your coffee ?
[T-Mobile LG V10 General] siraltus:
It's cute that you deleted your comment, but I quoted it so everyone can still read it.
[T-Mobile LG V10 General] MCFADONNA:
I deleted it so you can feel better . As you were .
[T-Mobile LG V10 General] -Maverick-:
This worked for me, it was an eBay purchased phone, so I had no alternative. It took 2 days, and I was then able to use the T-Mobile Unlock App and successfully unlock the phone. It's $45 on top of what I spent for the phone, but my Sister is happy with her gift, so it was worth it. :good:
[T-Mobile LG V10 General] siraltus:
Thank you for letting us know! Now we know there IS a working paid unlock option. :D
[T-Mobile LG V10 General] SasamiAdachi:
Were you able to find your IMEI on T-Mobile's verifyIMEI page? I couldn't find mine and two websites I visited thus far both failed to unlock it. :(
[T-Mobile LG V10 General] Zack.TheDark:
How did this go? Do I need the phone to be on WIFI continuously ( ~2 days ) until the unlock happens?

---------- Post added at 03:45 AM ---------- Previous post was at 03:37 AM ----------

To find your IMEI:

Dial *#06# in the V10's dialer.
[T-Mobile LG V10 General] SasamiAdachi:
Thank you for your reply, Zack.TheDark. :)

My apologies for not being clear. What I meant to say was, I entered my IMEI (which I retrieved using *#06#) into T-Mobile's IMEI verification page and it returned "We do not recognize the IMEI number you entered." I was curious if this was the reason the two unlocking companies I requested to unlock my phone were unable to do so. I wondered if Maverick-DBZ checked his phone with IMEI verification before submitting his request to UnlockBase and what the result was.

In case anyone is wondering why I did not get in touch with T-Mobile. I am in a situation similar to Maverick-DBZ's. I purchased my phone through eBay. When I contacted T-Mobile, they told me to get in touch with the seller to unlock the phone on my behalf or contact a 3rd party unlocker. The seller never responded, even after I offered him payment for his trouble. Which is why I turned to unlocking websites for help.

I will report back once I hear back from UnlockBase. I placed an order with them a couple of days ago.
[T-Mobile LG V10 General] -Maverick-:
Unlocked the phone via Wifi, no sim card. The previous owner was using the phone with his T-Mobile sim before selling.

I did however try the unlock app first, just to see if it would work, obviously it didn't, until I went through UnlockBase.

I took the phone to a T-Mobile store, and made sure the IMEI was clean, because just like you I couldn't verify the IMEI, I guess the phone is too new, not sure. Anyway, at the store, it was verified clean with no outstanding payment plan, so the previous owner bought the phone outright.

I hope the information helps, and good luck getting your unlock confirmation soon. :good:
[T-Mobile LG V10 General] RZR-Rimon87:
This worked for me as well. I went to buffalo yesterday and picked up this phone from a T-mobile store. Registered online and less than 20 hours later i got a message and went to my phone opened up the unlock app, clicked permanent unlock and voila working on rogers network in Canada.
[T-Mobile LG V10 General] siraltus:
Thank you for reporting, this is great news. :)
[T-Mobile LG V10 General] Zack.TheDark:
Well I just purchased the service. I'll see what happens.
[T-Mobile LG V10 General] YrrchSebor:
Maybe not necessary but figured I'd mention that this worked for me too! I bought it from an eBay vendor, because I had an eBay coupon and figured why not. Same deal tho, they somehow get your device approved for the app to unlock it. My IMEI showed as clear on the Tmo site.
[T-Mobile LG V10 General] siraltus:
The more people confirm there is a working unlock service for the T-Mobile unlock app, the better - thank you for reporting your experience. :)
[T-Mobile LG V10 General] robinsal:
Has anyone tried unlocking their T Mobile LG V10 with Cellunlocker.net and had success? I tried one company (unlocklocks) and they couldn't. So I paid with Cellunlocker.net and I'm praying that they can.

If so, what was the turn around time?
[T-Mobile LG V10 General] SasamiAdachi:
My Cellunlocker.net experience

I was not happy with Cellunlocker.net. Not only were they not able to unlock my V10 after two weeks, their lack of communication was frustrating. Each time I contacted them they would give me the same reply, "We are sorry for the unexpected delay with the service", provide a day on when the result would be ready, and never deliver or follow up. After I requested to have my order cancelled, they replied, "We have requested to cancel the order but please note refund is not guaranteed as the order is close to completion." I only got a refund after I escalated the issue with PayPal.

In contrast, my experience with UnlockUnit and UnlockBase was much better. Both were not able to unlock my phone, but they refunded me immediately when they found they could not do so and kept me in the loop the entire time.

---------- Post added at 11:29 PM ---------- Previous post was at 11:19 PM ----------

Thank you for the information, Maverick-DBZ!

Sadly, UnlockBase was not able to unlock my phone. They refunded me yesterday and told me to check the phone with a T-Mobile representative. I will head to a T-Mobile store later this week.
[T-Mobile LG V10 General] -Maverick-:
[MENTION=7162998]SasamiAdachi[/MENTION] That's too bad, hopefully T-Mobile will tell you why it can't be unlocked. Did you ask the eBay seller if the phone is being paid for month to month or was it bought outright? It could be why it can't be unlocked, but I guess you'll know soon enough. Good luck. :good:
[T-Mobile LG V10 General] Zack.TheDark:
Unlock base worked for me
[T-Mobile LG V10 General] -Maverick-:
Awesome! I think as this point most can agree, UnlockBase is legit, and has a pretty good success rate in unlocking this phone.
[T-Mobile LG V10 General] hd2Raz:
I don't understand......if T-mobile phones so not show the menu to input a code, how could unlockbase work? Can anyone enlighten me please. I'm about to buy a T-mo version but I have ATT.

Thanks!
[T-Mobile LG V10 General] RZR-Rimon87:
It works through the T-Mobile unlock app built into the phone.
[T-Mobile LG V10 General] hd2Raz:
Are you saying there is a way to input a purchased unlock code from somewhere like unlockbase using the t-mobile unlock app? Sorry, I'm a little confused.

Thanks.
[T-Mobile LG V10 General] RZR-Rimon87:
So unlockbase will send an email saying your unlocks code is : " unlocked" I was confused too at first since there's no code. But you go to the app click permanent unlock and it does by itself. They use your phones imei to unlock it but there's no code to input, it's all in the T-Mobile app.

If you click on the link that was posted by the first person that posted about unlockbase you'll see the instructions I believe it is page 3 or 4 of this thread. Hope that helps.
[T-Mobile LG V10 General] dannieloco:
I will be trying this service later today. $45 bucks isn't too bad.
[T-Mobile LG V10 General] Zack.TheDark:
I don't know exactly how they do it. They emailed me when it was done. Once they did I opened the unlock app and clicked permanent unlock button and it worked.
[T-Mobile LG V10 General] hd2Raz:
Can you share how long it took to get a reply from them? I just paid for the service 25 minutes ago.

Thanks!
[T-Mobile LG V10 General] YrrchSebor:
I bought here because I had a free eBay coupon: http://www.ebay.com/itm/191751358208?_trksid=p2057872.m2749.l2649&ssPageName=STRK:MEBIDX:IT

The app worked after maybe 3 hours, although it took them maybe around 18 hours to email me that it was ready.
[T-Mobile LG V10 General] hd2Raz:
Been 8 hours since I paid for the unlockbase service. No unlock email yet and the app still won't unlock the phone. Really Sucks. I know I'm impatient. :p
[T-Mobile LG V10 General] Zack.TheDark:
About 18 hours.

---------- Post added at 10:22 PM ---------- Previous post was at 10:16 PM ----------

Just got to wait. They told me it can be as long as three business days.
[T-Mobile LG V10 General] SasamiAdachi:
Given up

Hi everyone,

Just a quick update. I have given up on unlocking my phone. The T-Mobile representatives I spoke with are pretty nice, but all of them were unable to provide me with a way to unlock my phone or explain why I am not able to do so. The representative I just spoke with in the support chat tonight claims that my phone is not a T-Mobile phone, despite the fact that several agents confirmed previously that it is one. It comes with a T-Mobile SIM, shows the T-Mobile logo during boot up, and has a sticker attached behind the battery showing its model number LG-H901. If I can't find a way to unlock this soon, I am going to see if I can find a way to return it. Sad really, because this really is a great phone.

In any case, even though it did not work out, I want to thank everyone for your information and help.
[T-Mobile LG V10 General] arob1987:
I am having the same issue - I tried three different companies to unlock and all couldn't. I bought the phone brand new unopened from eBay , it's T Mobile branded and called several times to verify it with T Mobile.

I live in Canada and went as far as setting up a pre-paid service and paying the $100 so that i could have it unlocked. And now they keep telling me that the phone is not showing as a T Mobile device. UGHHHHHHHHHHHHH! I spoke with a supervisor to have a request put in with support to be able to have it unlocked...we'll see what they say.

I told the supervisor that T Mobile has the worst customer service and that if Support comes back and won't unlock it, I want my $100 that I paid back.
[T-Mobile LG V10 General] arob1987:
For any Canadians who were able to unlock their phones, were you able to do it connected to a non- T-Mobile network? I called T Mobile and they said I'm eligible but my app is not working since I am not connected to a T Mobile network to transmit the signal...I want to know how true this is before I drive to the border to try it.
[T-Mobile LG V10 General] arob1987:
Thanks, I used UnlockBase but they refunded me saying that they weren't able to complete my request.
[T-Mobile LG V10 General] SasamiAdachi:
[MENTION=1099213]alle685[/MENTION]: Based on my communication with a number of T-Mobile support representatives, the only way for your phone to register on T-Mobile network is to use the phone on T-Mobile Network. Otherwise, your phone will automatically be classified as a non T-Mobile device. Even if you were to create a T-Mobile account and use the phone with the T-Mobile SIM while roaming, it still would not work. I am not sure connecting to T-Mobile network would solve your problem, but if that is really the cause, it should.

If you do end up trying this out, can you report back and let everyone know the result?
[T-Mobile LG V10 General] -Maverick-:
That might be it, the previous owner I bought the phone from was using it on his T-Mobile plan prior to selling it. Whether that helped, I'm not sure. Members that managed an unlock with UnlockBase need to chime in and see if they've had a similar situation. It also might help to know if the phone has been bought outright. There are some shady eBay sellers, selling phones still on payment plans.
[T-Mobile LG V10 General] siraltus:
That is the most likely scenario. Even T-Mobile themselves cannot unlock the phone if it has not been on the network long enough to register as in-use - usually 2-3 days.

The way to tell it has registered in their systems is to log into My T-Mobile and go to the Phone section. Then click "Check device unlock status" and wait for the pop-up to appear. If the IMEI listed there is the IMEI of the phone you want to unlock, the network has successfully registered it. Note that for some reason that pop-up always shows the last IMEI digit as zero, must be a bug or a security precaution, but is perfectly normal.
[T-Mobile LG V10 General] arob1987:
I didn't end up getting to go. However, to speak to what you mentionned, I was in Las Vegas for a couple days so I made sure to use my phone like crazy so that it would register on the network. I did call with a Rep to verify and they did say that it was registered on the network.

I'm kind of skeptical about me having to cross the board to unlock the phone since I (a) am on a prepaid plan thus have no data so what difference would there be if I connect to WiFi to unlock it in the US rather than Canada. As well, there have been multiple accounts cross the boards of people who were able to unlock it while in other countries.

I called back Technical Support and spoke to a supervisor to have the issue escalated. She is going to call me back on Wednesday after they hear a resolution, if they cannot unlock it by that time, I'm just going to cut my losses and sell the phone. I can't bother anymore.
[T-Mobile LG V10 General] nikhilatbits:
[MENTION=1099213]alle685[/MENTION], please let us know the response from T-Mobile rep. I am currently in the same soup and waiting to check if paying 100$ will work. I guess the culprit is the lg partner purchase program for my phone, which the original buyer never told me until yesterday.
[T-Mobile LG V10 General] arob1987:
Hey, it didn't work! So now trying to decide what to do...will probably end up selling it.
[T-Mobile LG V10 General] nikhilatbits:
I don't get it. Even after using the phone under T-Mobile network for sometime, the IMEI is supposedly not registered in their database? What did the T-Mobile rep suggest?
[T-Mobile LG V10 General] arob1987:
They couldn't suggest anything but just kept telling me it's not registered and not showing as a T Mobile device. I just gave up...
[T-Mobile LG V10 General] nikhilatbits:
I guess I will also sell it back on swappa or return it to the seller. Sigh!! Isn't there any custom Rom to bypass this? So bad, now that I was beginning to like the phone ?
[T-Mobile LG V10 General] donwhall70:
I had a G4 that was an LG partner purchase.. I was told that it showed as a T-Mobile device but the IMEI wasn't in their database therefore they couldn't unlock it. I never did find a solution for this.
[T-Mobile LG V10 General] nikhilatbits:
Thanks donhall, i guess it's still the same without any solution.not sure if we can raise a complaint on this to ff and if so, towards the carrier or the manufacturer
[T-Mobile LG V10 General] -Maverick-:
The price has dropped to $29. It's a lot better than the $45 I paid not too long ago.

https://www.unlockbase.com/phone-unlocking-service/tmobile-device-unlock-app-official-unlock/

It's unfortunate it doesn't work for everyone, but at least it has for a handful of people so far, including myself.
[T-Mobile LG V10 General] cproaudio:
Are you guys saying that LG partner program phones are unlock-able even when used on T-Mobile network for a while? Has anyone actually unlocked an LG partner program phones? If so how did you do it? Please let me know
[T-Mobile LG V10 General] nikhilatbits:
[MENTION=1099213]alle685[/MENTION], did you try these unlocking third party services after your phone supposedly got registered under T-Mobile networks? Btw what does the T-Mobile IMEI verifier site says? (http://www.t-mobile.com/verifyIMEI.aspx). Mine says the imei is not recognized and I am thinking it's because it is never used under T-Mobile network
[T-Mobile LG V10 General] gslide:
I've got the same issue. Tmo does not recognize my IMEI. I have not registered the phone on the network. When I call in they say that my IMEI is clean.

I have tried Android sim unlock service and they can't help. Now I'm trying unlockunit. So far they said they couldn't do it, but will try another service on my behalf. Waiting.....
[T-Mobile LG V10 General] ZDeuce2:
https://youtu.be/guE5XHSZrcw

I saw this, doubt they can do it... But it may be worth a shot...
[T-Mobile LG V10 General] nikhilatbits:
I tried 3 unlocking services till now and none could get past this. I dont think unlockpanda might be of any help
[T-Mobile LG V10 General] gslide:
Turns out to be a bust guys. I'm returning a phone.
[T-Mobile LG V10 General] nikhilatbits:
Can anyone having an unlocked T-Mobile LG V10 try this method? ROM devs?

http://xdaforums.com/one-m9/general/sim-unlock-method-t3143333
[T-Mobile LG V10 General] nikhilatbits:
Hmm, I started a PayPal dispute with the seller and he declined mentioning PayPal will not consider buyer's remorse. Also since it was never used on a T-Mobile account, it isn't register in their databases. I am planning of taking a 100$ prepaid account, use it for 3 days, apply for unlock and then escalate the claim to PayPal as hardware issue. Will that work? Did anyone try this way with PayPal?
[T-Mobile LG V10 General] illogic6:
I just bought a V10 on Swappa. The Device Unlock app shows "Failure in processing the request. Please reboot device and try again." No amount of rebooting fixes this. Has anyone had this problem? :(
[T-Mobile LG V10 General] ZDeuce2:
Is the phone registered on t-mobile? Have you called to request the unlock? You need those first before it will unlock...
[T-Mobile LG V10 General] illogic6:
Probably not. I was using a T-Mobile MVNO carrier. I decided to sign up for T-Mobile Prepaid and I loaded $100 on my account. Hoping the error message will go away after a few days, at which point I'll call in for an unlock.
[T-Mobile LG V10 General] ZDeuce2:
Yeah, the app does absolutely nothing on it's own, and won't until those criteria are met... Hopefully your idea is already in the system...
[T-Mobile LG V10 General] illogic6:
For anyone who comes across this on Google, here's what I had to do to fix my problem. I setup this phone on a Family Mobile SIM. This is Walmart's prepaid T-Mobile MVNO. This seemed to break the Device Unlock app and caused the error message I've quoted above. It really hurt, but I signed up for T-Mobile prepaid. I swapped to my new T-Mobile prepaid SIM and factory reset my phone. The Device Unlock app began to work at this point and it told me I was ineligible for unlock.

I added $100 to my account and called T-Mobile Prepaid customer service. I quoted the language from this page and told them that I travel abroad frequently. They gave me zero trouble and said I'd receive an email with instructions to unlock my device. Now I'm waiting patiently for that email while I setup my phone for a second time.
[T-Mobile LG V10 General] farufas:
I checked my v10 imei on this site

https://imeidata.net/blacklist/check

Once you check the IMEI below you will see an option to check Warranty & FW

click & check what your carrier shows. Mine shows as T-MOBILE_SAMPLE.

When I called t-mobile the supervisor kept telling me just to add $100 on my prepaid account to unlock the phone, I still don't think it will work for the DEMO phones since it's not on their database yet So I asked what happens if it doesn't unlock & he advised me they will escalate the issue. Anyway i'm going to try to get through to the IT department & try to find out why the IMEI is showing as T-MOBILE_SAMPLE when it should show up as T-MOBILE. I checked my friends IMEI & it only shows as T-MOBILE & that shows on the T-Mobile database.

If anyone who is having an issue with the unlock can check the IMEI just to see if it's a sample like mine please pm me.

Thanks
[T-Mobile LG V10 General] loganfarrell:
Let me guess - you bought it on eBay? I had the same thing happen. Mine was a demo phone won in a sales contest. It isn't intended to be a consumer product and thus has no unlock procedure so I sold it to someone who is on T-Mobile and bought a fresh one only to be told I had to pay $100. Bought an unlock from UnlockBase and it worked...kinda. My ROM is bugging with the unlock though and rejects my AT&T sim
[T-Mobile LG V10 General] kms108:
A suggestion, use the link posted further down and see if your's is a sample unit, if this is the case, esculate to paypal and say the seller sold you a sample unit, I'm sure it wasn't advertised as a sample unit.

this way you are sure to get a refund.

good luck.
[T-Mobile LG V10 General] farufas:
This is the last time i'm getting a phone from T-Mobile I don't understand the security in keeping the phone locked & so hard to unlock. We are purchasing the phones anyway. I read a few people had their demo phones unlocked I don't get how some are possible and some arent?
[T-Mobile LG V10 General] ZDeuce2:
It's really not hard at all to get you phone unlocked... Provided you do what they are to do... To each his own though, have fun at cricket...

Sent from the dry erase board on my fridge
[T-Mobile LG V10 General] farufas:
I tried their criteria for unlocking and since they can't find the IMEI in the database they are saying its not their phone lol. Anyway got through a rep in IT who escalated the issue, so waiting on a response.
[T-Mobile LG V10 General] ZDeuce2:
Where did you buy it? Obviously not directly from tmobile I wouldn't think...

Sent from the dry erase board on my fridge
[T-Mobile LG V10 General] jkyoho:
Any way to unlock demo unit from TMO, flash att rom(other NON TMO ROM) and entering code?
[T-Mobile LG V10 General] ZDeuce2:
Their are no other roms... We are they only phone to gain confirmed root, and unlock the bootloader... So that won't work, and as far as I know, no one has carrier unlocked a demo yet... Who and where did you buy it from? You may be able to get your money back depending on whether or not they sold it as a demo, and where you bought (amazon/ebay/swappa)

Common sense isn't all that common
[T-Mobile LG V10 General] r3dd09:
I bought my phone from a woman who says she works for T-Mobile and she bought it directly from LG (if this was true, shouldn't it be auto unlocked?). It wasn't under her account for 44 days, so it can't be unlocked to be used on AT&T... I called LG (once as T-Mobile told me to call them to have them unlock the phone) and T-Mobile twice to see if they can unlock the phone. The first time, the woman told me to contact LG and have them unlock it, which was a bust. The second person I talked to said the phone has to be on an account for 44 days before it can be unlocked. I even talked about having a prepaid account and adding 100$ and he said that wouldn't work.

The IMEI is clean, the balance is clean on the woman's account, it just wan't on her account long enough.

Anyone got any tips?
[T-Mobile LG V10 General] YrrchSebor:
If the phone is in the T-Mobile database, then maybe if you use it for 44 days or whatever it is, it will unlock. Or else the paid services should work now... I think cellunlocker.net or unlockbase.com is what many people have used?