[Xperia Z5 General] TheWarKeeper:
The back glass would break before misaligning the lens at shipping, the phone package would also show clear signs of excessive force used, so i dont believe they were misaligned in the shipping process nor i think such thing is possible for a smartphone lens. I know its not Sony fault that the manufacturing quality control failed to see these problems but they must re-enforce them, the phone has alot of potential but the manufacturing quality will surely scare costumers away, at least thats what happened to me, the first phone had a defective lens, the second had great camera but many dead pixels like 8 or 9 or maybe more.

In the end, after reading the warranty info for that phone apparently Sony claims having 2 dead pixels in ur screen is acceptable and will not accept into warranty... too bad for them because i did the most logical thing i could do, i did not accept their idea of what was ok and what was not, i returned the phone with dead pixels at the store and exchanged it with a galaxy s6 as i believe oled screens do not have this specific issue.

All in all, Sony quality control sucked for me, and their made up dead pixels policy was insulting for a 750€ phone which was the biggest reason for sending me back to samsung. Shame, i really enjoyed the rest of the phone.

In my opinion Sony needs 6 things to make this phone the undisputably best phone out there:

1) they need to reinforce quality control check as in, water testing, camera focus testing, camera dead pixels, screen dead pixels.

2) they need to make a gaming application like Game Tuner made by Samsung for phones like Samsung Galaxy S6, which will allow you to enjoy any game with max graphics and fluid 60fps as the application allows you to lower the exagerated screen resolution (For example i lowered from 2560*1550res for my galaxy s6 to 1280*720 and the image is still very clear and well defined and instead i gained fluid 60fps rather than 25-30 something for Dead Trigger 2 with all graphics on max). Sony needs this as its phone struggles with some games like nova and dead trigger 2 with max gfx, and such application would mean alot to gamers.

3) they need to drop that stupid 2 dead pixel policy, which was the main reason for swapping the phone for a new galaxy s6 instead of a new xperia z5. This is 2015, nobody buys into that anymore and anyone with half a brain can dispute their warranty service refusal in the court of law with 0 lawyer expenses as there are consumer lawyer agencies in alot of countries nowadays.

4)Add a hidden metal frame below the "borders" plastic frame to increase phone sturdiness and prevent the plastic flexibility which is most of the times enough to break the glass, but not the plastic, thats why Xperia Z1 Compact was my favourite phone, it was thick, sturdy and never had to worry about the glass breaking because of bending.

5) DRM Keys are silly, unpractical and the applications dependant of such DRM keys are hackable, theres nothing good about the DRM keys logic as it will only make your clients complain about the crappy quality of said phone camera, sound quality, screen quality and more, because you (Sony) deliberately cripple your own phone for a illogical assumption that someone out there is after your software, if that was the case, they would already have done it, DRM protected or not, lets not bring the PS3 hack proof fiasco again please.

6) You need a tighter control of your technical services, i was a very happy xperia z1 compact user untill the date that the power button was no longer triggering properly (not triggering at all or triggering twice making the phone turn on and instantly off in 1 single click) so since i had to send it to the service center for a warranty repair i also asked them to change my backcover (for a fee) as i scratched the lens and i knew that the lens was part of the plastic back cover of the phone, they somehow assumed i was out of warranty because i rooted my phone but they would still repair my phone this time as they already promissed me the x price for the back cover replacement which i already accepted.

That whole talk about them doing me a huge favour replacing my power button free of charge because i had to pay for it since i was rooted was very unprofessional as the European union consumer protection laws states very clearly no company can void your warranty just because you change your product software, unless that company can prove that the said software actually was the reason why the product got physically damaged and since everyone knows that rooting your phone does not cause your power button to have a bad contact im not sure why they believed it was OK to change my view of sony costumer service from positive to negative.

And that incident was nothing, i just ignored instead of giving them an adequate response which i had on my mind at that time, the best part was when my phone returned to me with my shiny new back and the power buttons finally working, i rinsed off the phone with water as i normally do to wash it up and at the end of the day i put it on charge only to find out after few hours that the phone was shutted down and the batery was still around 7%?

After few moments the screen would not turn on its backlight but the pixels were working ( i could see the information on the screen with direct sunlight).

I had no idea what that was and it never happened to me before, so i ignored it and let it charge all night long, after waking up in the morning ive seen condensation in the lens of the phone, at first i tought it was the heat but i went to work and left that issue for later, once i finished working and was driving home i started to think a bit more about it and i tought this also never happened to me before, condensation means water so if it water is condensing inside then that means theres water inside, once i reached home i asked my wife to help me with this issue by recording with her phone while i submerged mine in a water tap, surprise surprise bubbles started to come out of it, and surely enough, it was at the back panel of the phone, i was so gratefull i recorded that so i wouldnt be accused of forgeting to close the phone lids or something, so i took it back and awaited an answear, they took almost 3 weeks to conclude that i needed a replacement, what on earth could possibly take them more than 3 days to see that water was clearly inside and that the gap and fault was in their back panel instalation is beyond my comprehension. Well at least they offered me a replacement for Z3 Compact (worse screen quality, worse material quality but better camera) and asked me to answear them in up to 5 days, sure enough i answered them accepting the offer in the same day and never got that replacement, 32 days have passed and i said that was enough, i went to store and demanded my money back which they had no choice but to oblige.

It does not matter how many Sony stuff you have, having 1 is enough to deserve some respect from the costumer service but if someone really thinks im a Sony hater ill be happy to tell them what i have from Sony: Xperia mini pro, Xperia Z1 Compact(no longer) , game consoles (ps1 ps2(no longer) ps3 psp) high end dvd player (forgot the model as i do not use it anymore), mid end TVs (CRT Only), walkmans(mid and high end), mp3s(only low end), discman(mid end and high end) and headphones and earphones(low end, mid end and high end).

Fix these issues Sony and im sure you will be back in the business as the king.