yashsingh1/xdaforums huggingface dataset:
[T-Mobile LG V10 General] jkyoho:
Can someone try to save&upload a "system log" , "kernel log", "Event log" before Perm unlocking successful ?

Diag 277634#*# -->Log Services--> system log (Enable: 5 files), so as the kernel log.

I traced the log and found some action related to device unlock app process, but mine is failed. So Hopefully someone see this post, and wish to share to log.
[T-Mobile LG V10 General] Dbzadct:
Paid unlock for v10

I'm new to this, but I recently purchased a v10 T-Mobile variant off of someone. They couldn't request the unlock so I took the leap of faith. And purchased it as is and used unlockbase.com website and was able to get it unlocked. The common theme I've seen is that the phone had to have been used on the T-Mobile network In Order for it to work.
[T-Mobile LG V10 General] cproaudio:
http://xdaforums.com/showpost.php?p=65118000&postcount=225 I had to learn the hard way and spent $100 more than what I should have. My first phone was a LG partner purchase program phone that the seller didn't tell me about. I sold it and loss about $100 in lowered price and fees. My second phone is a retail T-Mobile phone that the original owner had unlocked. I blame those people with access to LGPPP for flooding the market with un-unlockable phones for a quick profit. The next time I buy a T-mobile phone, I'll pay a little extra for a phone that's purchased from a retail store and not from LG partner or a "won it at work phone".
[T-Mobile LG V10 General] jkyoho:
Is your retail tmo phone a LG V10 this time?
[T-Mobile LG V10 General] cproaudio:
Yes, the second one I bought is an already unlocked T-Mobile V10 originally bought T-Mobile retail store.
[T-Mobile LG V10 General] jkyoho:
Would you mind share few partition (mmcblk) from your unlocked v10, please?
[T-Mobile LG V10 General] loganfarrell:
I'd be happy to help if you explain the contents of the partition and how it will be used. Don't want anything that is specific to my device getting leaked and having someone blacklist my IMEI or anything. While I sound like some paranoid tin-foil hat dude, I have actually had something of that nature happen so I am just being cautious. More than willing to see how I can help others unlock their V10's (I assume that is your goal)
[T-Mobile LG V10 General] jkyoho:
http://xdaforums.com/tmobile-lg-v10/general/lg-v10-h901-partitions-list-t3312315

Here is my post of lg v10 partitions list, so you will see what contains in partitions. Mostly I will just need uncommon partitions like factory , sec , but never gonna be something leaks (NO userdata/ deviceinfo , efs, system, ect)your device info.
[T-Mobile LG V10 General] Retarded Timing:
Thanks, this worked for me.

I've been a pre-paid customer for a couple of years now. Bought the phone off ebay new/sealed last week. Called T-Mobile this morning to request an unlock. Same story...$100, 14-days even though I told him I didn't buy the phone from T-Mobile. So I hung up and tried the unlockbase option for $29. Just received the email confirmation tonight (same day) that my phone is ready to unlock with the app. Opened up the app and selected permanent unlock then rebooted. Message told me my phone is now permanently unlocked. Sweet!
[T-Mobile LG V10 General] loganfarrell:
I have an interesting issue that has come up. I did a permanent unlock like a month and a half ago, but last night my sim unlock somehow just went away. I rebooted my phone and when it turned back on it told me it was sim locked again. I had to restore the stock ROM and whatnot, but when I try to use the device unlock app, it tells me "Unlock Failed" and the text underneath that says "Unlock Approved : Device is permanently unlocked." What gives? I can't for the life of me fix it, and I called T-Mobile support and they said they would request an override on their end to fix it. I really can't afford to go that long without my phone being unlocked. Does anyone know a way I could fix it? Another note is that I have a backup of every partition on the phone so if someone knows which one is affected by the sim unlock I could in theory flash it and re-unlock my phone.
[T-Mobile LG V10 General] YrrchSebor:
Have you verified by using s different SIM card? I unlocked thru the app with a paid service, and that is the message i got when it went thru. So AFAIK that is what its supposed to say when it's unlocked..

But come to think of it, I haven't yet had a different SIM to test it..
[T-Mobile LG V10 General] loganfarrell:
I have not tried a different SIM because I am out of town and don't have any other sim cards with me. I got the unlock to say "Unlock Approved" or whatever when I did it the first time. Now I can't do anything.
[T-Mobile LG V10 General] Negan:
Ok so after 3 months I have finally got T-Mobile to make this happen. This just happened about 15 min ago and I'm expecting a call back from one of their higher ups who took on this case after I filed a complaint with the fcc. I'm going to try and get her to tell me what the trick was for this to finally work and share the info with the rest of you.

Here's some info for those likely in a similar situation.

Bought the device off of swappa in November and the seller claims to have bought it directly from LG via some promotion.

After a few weeks of trying to get tmo to putty me as I am in Canada I signed up for a prepaid North American roaming plan and used the device in Canada for more than 40 days. (almost 3 months)

I bugged the crap outta tmo to unlock and received at least 12 different unlock emails from them but it always failed.

Escalated a ton of times and got nowhere.

The common denominator was that tmos unlock server didn't recognize the phone as being a tmo device. Which obviously it is and they can confirm this by digging away at the imei

So here's the info from the lady who replied to my fcc complaint.

I would suggest if you contacted her you be very polite and friendly. Remember you'll likely get a faster and better result

Jennifer Garza

Specialist - Executive Response?*

Office of the President/CEO

Desk:?*877-290-6323 ext. 3417976

Email:?*Jennifer.Garza27@T-Mobile.com
[T-Mobile LG V10 General] donwhall70:
I would really suggest that anybody purchasing these things off of eBay check the imei before they purchase if intent is to unlock. Partner phones will show as T-Mobile devices but aren't listed in the database. This isn't something that the seller needs to disclose not is it something that eBay will protect you from.
[T-Mobile LG V10 General] riodej:
Found this post too late as well. LG and Tmobile need to figure out a strategy for all these Partner Purchase Program phones. Their IMEI's don't show up as blacklisted, but they don't register so tmobile can't unlock them even if they want to. I've tried 3 different paid unlock services and nobody can unlock these devices. Has anybody had any luck with any unlock method for a partner purchase program device?
[T-Mobile LG V10 General] planetbeen:
Didn't the person who posted like 2 posts above yours just say they finally got it done? Or am I reading wrong?

Sent from my pretty nifty brand new LG V10
[T-Mobile LG V10 General] Negan:
Yes I did say just that. He's a junior memeber so it should not come as a surprise that he didn't read the thread!
[T-Mobile LG V10 General] donwhall70:
So.. Jennifer entered your imei into T-Mos database?
[T-Mobile LG V10 General] Negan:
Honestly I'm not certain what she did to make it happen but basically the solution is to first ensure you meet the criteria that T-Mobile sets. Then if you've been unsuccessful in getting them to unlock it, contact Jennifer and tell her about the issue. If you don't get a reply, file a complaint via the FCC and she or someone in her office will contact you. This seems to be the only proven method that works
[T-Mobile LG V10 General] DroidRazrNy:
So Tmobiles prepaid sim will work in the phone?

How does this meet unlock criteria?

I bought a lg g4 secondhand and it isn't eligible for unlock. The imei is clean though
[T-Mobile LG V10 General] jkyoho:
Was your H901 on TMO IMEI database before? Is it on the database after its unlcok?

I also have similar situation like yours, and I am gonna try contact Jennifer if she could make my H901 unlock.
[T-Mobile LG V10 General] Negan:
No mine was not in their database at all. I'd check it on their site and it would say it isn't compatible. This seems to be a wide spread issue and I would say contacting Jennifer is your best bet provided you meet their predefined criteria for the unlock. Good luck!
[T-Mobile LG V10 General] wolfgart:
hey Guys,

can you tell me if tmo V10 bought with Plan (not Full Price) and with Clean Imei can be Elegible to Permanent Unlock ?

IMEI is valid and recognized on T-Mobile IMEI site check
[T-Mobile LG V10 General] YrrchSebor:
I'm pretty sure the deal is that it won't unlock straight away, because it isn't fully paid off, but you could use a paid service which will make it eligible and will make the app unlock the phone. I got a V10 on jump on demand and that's how it was for me.
[T-Mobile LG V10 General] wolfgart:
mine is bought with jump too. My friend has tmo sim Plan linked to this device and i want buy from him V10 only to use with my european sim
[T-Mobile LG V10 General] YrrchSebor:
I'm not sure I understand, but any T-Mobile V10 whose IMEI shows up as valid in the tmo database can be unlocked. You just may have to pay, depending on whether it's paid off and how long the phone has been registered on the tmo network.
[T-Mobile LG V10 General] wolfgart:
How to query tmo database to chech mine ?
[T-Mobile LG V10 General] YrrchSebor:
Try here I believe: http://www.t-mobile.com/verifyIMEI.aspx
[T-Mobile LG V10 General] supergear:
I unlocked with the device unlock app was simple. Had to wait 40 days to do it. Postpaid

I still owe $10.67 for the phone.
[T-Mobile LG V10 General] praveen5344:
I have a V10 brought on craigslist, somehow IMEI isnt showing up when i searched at Tmobile webpage.

And i am not a Tmobile customer even, i am now out of US and cant even get a Tmobile sim temporarily.

I tried various unlock webpages, but got refunded from all of them.

Is there a way i can get my device unlocked ? I tried rooting device, bootloader unlocked, recovery done. anything else i should try?
[T-Mobile LG V10 General] Negan:
You have two choices, and two choice ONLY!!!

1: sell the device

2: get a tmo sim (figure out a way to get one) and activate it on a prepaid roaming plan and use for 40 days. After 40 days call them and request unlock. If it does not work email Jennifer who I left her contact information in this thread. I had the same issue as you and I do not live in the US either. This is the only way.
[T-Mobile LG V10 General] donwhall70:
I used androidsimunlock.com to unlock mine and it worked. Was a couple months ago though.
[T-Mobile LG V10 General] silcam18:
I haven't used T-Mobile with this phone, but have been using one of their MVNO's (Lycamobile). I called T-Mobile and told them I don't have T-Mobile signal at my house (which is true) and asked for it to be unlocked. I did put my friend's T-Mobile SIM card in for a few minutes, but that was the extent it's been directly on their network.

They sent me an e-mail back saying to use the unlock app. Does this look like the e-mail others have received? Not sure if they actually "whitelisted" my IMEI, or if they just sent a generic e-mail out and that I'm still expected to meet the normal requirements. The permanent unlock says I'm not eligible, though I didn't try it over a mobile network, just over Wi-Fi. Verified the IMEI they sent was correct as well.

T-Mobile Sim Unlock Request

Sim Unlock Reference: 9876788

IMEI: xxxxxxxxxxxxxxx

Unlock Code: Device App

Thank you for taking the time to contact T-Mobile. This device can only be unlocked by using the Device Unlock app in the device itself. There is no unlocking code available. Before completing the steps below to unlock your device you must be connected to the internet via a cellular network in order to complete the steps:

1) Launch the Device Unlock app

2) On the first screen, select continue to connect to the server

3) Wait for the device to connect to the server

4) Select the type of unlock: Temporary or Permanent

5) Please wait until the app connects to your carrier and requests to unlock

6) When an "Unlock Approved" message is received

7) Once received restart the device to apply the new unlock settings

Note: The temporary unlock is available only for 30 days after which the device will lock back to T-Mobile

Edit: According to https://imeidata.net/blacklist/check, mine is a T-Mobile demo unit (T-MOBILE_DEMOUNIT). This could be my problem. Anyone else able to unlock one of these? If direct with T-Mobile option doesn't work, I'll try Unlockbase for $25 (if they can unlock a demo unit), but figured I'd try T-Mobile directly first and save a few $$.
[T-Mobile LG V10 General] donwhall70:
Don't think demo units are possible as they have T-Mo imeis but aren't registered in the system.
[T-Mobile LG V10 General] DrDank:
I bought a used LG v10 T-Mobile h901 from flea market. Was supposed to be SIM unlocked . Well let's just say I go to return the phone to the person I bought it from the next week and imagine that, he's no longer a table holder at the local flea market... I read about rooting and using custom Rom that was designed for the LG g4 to unlock SIM... Is there any way to get this done ??
[T-Mobile LG V10 General] YiZK:
i used UnlockBase.... 30$ but it worked.
[T-Mobile LG V10 General] SasamiAdachi:
Finally unlocked!

Just a brief update on my situation. This was what did it for me. I got in touch with one of the executive assistants. After she added my phone into the database, I was able to unlock the phone using the unlock app. Thanks markbencze!

(Still looking for ways to fix the spotty WiFi connectivity and APN slowdown...)
[T-Mobile LG V10 General] jkyoho:
How did you contact the assistant ? What kind of information do you need to provide?

I am on the same boat but don't have a tmo account
[T-Mobile LG V10 General] SasamiAdachi:
Just follow the steps in markbencze's earlier post. It is a few pages back. ;)
[T-Mobile LG V10 General] Mikekrd:
Did the same last week. T-Mobile support escalated this issue but waiting period was unreasonable. So I had to contact the assistant ( markbencze's earlier post) with the issue and a screenshot of the app saying I`m not eligible for unlock plus I have sent a copy of the message form T-Mobile Unlock Team with my phone number in T-Mobile . About a week of waiting - and all set!
[T-Mobile LG V10 General] alphahere:
Only T-Mobile can unlock the phone. I would assume it is related to their business model.
[T-Mobile LG V10 General] AnonVendetta:
I just got my v10's SIM unlocked a few weeks ago, and just now switched to MetroPCS. You get essentially the same unlimited service for about half the price. Metro is 100% compatible with Tmo because they use the same cell towers. So pretty much any area you can get Tmo service, Metro will work. The only caveat is that you are deprioritized below Tmo customers, especially if network traffic gets heavy. I've had Metro service for a few days and havent noticed a speed difference, I've also used alot of data and tethered. No slowdown yet. I would definitely recommend switching if you can.
[T-Mobile LG V10 General] jkyoho:
Find something may help.

1. *#546368#*901# to hidden menu

2. then SVC Menu

3. CRCWIZARD TEST

I wonder if the "NT CODE" is the thing controls the network unlock. Mine shows "0","FFF,FFF,FFFFFFFF,FFFFFFFF,FF" from CRC Values settion. In AUTOMID settion, We might able to MID write what we need to do network unlock.

Need to comparison of unlcoked H901 owner. PLZ
[T-Mobile LG V10 General] el_chuqui:
I just used the unlock app through tmobile with the sim and it worked. Had bought it from an online vendor, is rooted and was only used on tmobile service for a month. I actually did it to see if i can sell it unlocked now that i got the v20 through tmobile payment plan.
[T-Mobile LG V10 General] zohaib anwar:
i want to update my Unlocked AT&T LG V10 to the latest update H90021W. i tried using lg bridge but it prompts me to update from the update center from the phone itself. when i try to update from the phone, it shows "Device is up to date".

my question is that if i update via flashing the firmware file, will my device be relocked by AT&T? i live outside USA and Etisalat as my carrier. i have already downloaded the .kdz file for v21w software. i worried whether the device will get relocked by AT&T. help me out guys.

also i am getting a pretty poor battery out of my V10. wondering whether the new update would give me a better battery life.
[T-Mobile LG V10 General] deron37129:
This is the tmobile variant. And to answer some questions if your phone is unlocked an update will not relock it unless you are using and exploitbof some kind
[T-Mobile LG V10 General] zohaib anwar:
Manually updating my at&t V10 will not relock my device. I have the .kdz file with me. Just want to make sure.
[T-Mobile LG V10 General] deron37129:
Correct this will not relock you device
[T-Mobile LG V10 General] AnonVendetta:
Back when I owned a Note 4 I bought from Tmo, it was possible to SIM-unlock the device on the earlier firmware revisions, by simply entering the service menu via dialer code, then pressing buttons in a certain sequence. But it was patched up later. You could always flash an older firmware, unlock, then reflash a newer revision, the unlock would stick. Samsung doesn't pull any anti-rollback crap like LG does. It's really messed up, these greedy bastard corporations take forever to fix bugs that users complain about, but if it's something that could affect the bottom line, it gets fixed in a jiffy. Talk about selective hearing! I'm not sure if this was before Tmo began requiring that all unlocks go directly through them.

Reflashing a KDZ won't relock, I use the KDZs from Tmo but am still with MetroPCS. Service is very good and for about half of what Tmo charges per month. Strangely enough, the Device Unlock app now says I am locked and not eligible for unlock, but I don't see any issues. So I just delete it with Titanium.
[T-Mobile LG V10 General] deron37129:
It only says that while on metrobcause youe sim is locked to that phone if you switch phones you have to call and have them update your imei so you can use the new device
[LG V10 Q&A, Help & Troubleshooting] lchupacabras:
The power button stopped working, completely.

Should I get another one of these guys or say **** it and get a Note 4?

Any advice would be great.
[LG V10 Q&A, Help & Troubleshooting] mgbotoe:
Depends...did you buy it out right? Still in exchange period?

If bought outright, try to fix it...can't fix it...than get a note 4 I guess lol

If in exchange window....exchange it
[LG V10 Q&A, Help & Troubleshooting] lchupacabras:
Just came out on the 31st so yeah definitely within my return/exchange period.

I want to get another one but f'crying out loud, it's a 4 day old phone and already has a broken part!
[LG V10 Q&A, Help & Troubleshooting] mgbotoe:
Well...it is the first batch of production...lol, I never hold my breath for those. It is not an LG v10 issue...seems more device specific or we will have a whole lot of broken power buttons by now. So just exchange it...if your return is too close and you hate it, can still move to note 4. Great news is even if it breaks later, assuming you got jump...tmobile will replace it.
[LG V10 Q&A, Help & Troubleshooting] stevepick2:
No issues with power button for me, lol. Sure it's an isolated issue. i would exchange it
[LG V10 Q&A, Help & Troubleshooting] melcali:
Was your power button mushy or wiggly to begin with?
[LG V10 Q&A, Help & Troubleshooting] Warrior1975:
I came from the Note 4, get another V10. I'm really enjoying this phone... Alot

Sent from my LG-H901 using Xparent Skyblue Tapatalk 2
[LG V10 Q&A, Help & Troubleshooting] lchupacabras:
What benefits do you see over it? The button was never mushy and even now it feels fine just doesn't work.
[LG V10 Q&A, Help & Troubleshooting] RomelM12:
My V10 power button feels wiggly/mushy. It also sucks at reading fingerprints. Only 1 out of 5 attempts go through. Imagine how long it takes me to train a fingerprint.

I also have an iPhone 6S+. The finger print reader on that is flawless.
[LG V10 Q&A, Help & Troubleshooting] stevepick2:
It takes a bit to set it up. Works perfectly once your fingerprint is fully scanned
[LG V10 Q&A, Help & Troubleshooting] mingkee:
This can be interesting you don't really power button except you have to turn off or restart the phone, or use the fingerprint sensor.
[LG V10 Q&A, Help & Troubleshooting] lchupacabras:
Lol.
[LG V10 Q&A, Help & Troubleshooting] RomelM12:
Nah. I probably just have a faulty unit. When I initially set up my fingeprint at the store it worked decently. Two hours later I was having trouble unlocking my phone. I confirmed it by trying to train another finger. It seems to only work reliably with my finger TIP. It's not a big enough issue for me to swap units. Atleast not until I get my 200GB memory card from LG!

It keeps telling me to cover the power button with my finger during setup.
[LG V10 Q&A, Help & Troubleshooting] Swizzle82:
I hardly ever press the power button except to turn the phone on/off. I double tap the screen to wake and just slightly place my finger over the scanner to unlock it..
[LG V10 Q&A, Help & Troubleshooting] lchupacabras:
Just as an update, exchanged it for another V10. We shall see how it goes.

For those saying "I don't even use the power button." You are what's wrong with the consumer marketplace.
[LG V10 Q&A, Help & Troubleshooting] Amd4life:
Whooa bro, that's a tad harsh. These phones are made in labs with people making very little under conditions most would not even consider.

Just cause you paid a lot, doesn't mean all of the devices shipped will be perfect. Be happy you can replace it, enjoy the new one, if it breaks spend you money with another manufacturer.
[LG V10 Q&A, Help & Troubleshooting] Warrior1975:
It's not harsh towards anyone here really. What's the point of having a brand new device with a broken anything on it? Regardless of how little one uses it, no reason not to exchange it. Why settle for broken? Regardless of price, it's brand new and under warranty.

Sent from my LG-H901 using Xparent Skyblue Tapatalk 2
[LG V10 Q&A, Help & Troubleshooting] lchupacabras:
Had written a stupid long rant on consumerism. Decided against it; the thread has fulfilled it's purpose can a mod close it, please?