[Xiaomi Mi 4C] wabbisabbi:
Improvement is in order

Hey there,

Got mine from honorbuy.com. It was $299, expedited shipping from EU warehouse (so VAT free) through DHL. I ordered it with a screen protector, and another one was given to me as gift, without anyone telling me about that. My experience with this site is kind of a mixed bad, but slightly towards negative. I rate it 3/10, where 9/10 would be max for my standards (please consider that no shop in this world could get a 10/10, because flawless service comes with (very) high prices). I can't recommend this shop as it is right now, but this could greatly improve by actually doing some very common sense and easy to do things. More on that below.

The PRO:

They seem quite responsive (the time difference is quite big between us so we only had like a 3-4 hours window for messaging each others) and willing to help

They had both the phone and screen protectors (classic or tempered glass) on sock in EU warehouse, unlike others who only had the phone, or phone on preorder etc - oppomart, gearbest and ohers.

The BAD:

Their English is quite bad! When it comes to nuances, they fail completely. You have to talk to them in very plain English and short sentences. Because of that, I got my phone delivered in more that 10 working days from the moment they've received the payment through paypal. I made a notice to the order, asking them to check that the phone indeed supports B38, in which case they should deliver it ASAP. They answered

"hello, thanks for your support.

]the network bands of the mi4c:

4G FDD-LTE: Bands 1(2100 MHz)/ Bands 3(1800 MHz)/ Bands 7(2600 MHz)

TDD-LTE:Bands 38(TD 2600) / 39(TD 1900) / 40(TD 2300) / 41(TD 2500)

3G: TD-SCDMA:Bands 34 (TD 2000) / 39(TD 1900)

WCDMA:Bands 1(2100 MHz) / 2(1900 MHz) / 5(850 MHz) / 8(900 MHz)

CDMA 2000:Bands BC0 / BC1

2G GSM: Bands 2(1900 MHz) / 3(1800 MHz) / 5(850 MHz) / 8(900 MHz)

CDMA 1X:BC0 / BC1

you can check it .

and the charger of the phone is in US standard. but we will send you an EU adapter

have a nice day."

I've waited one full week, got no answer from them so I thought messaging them to ask about the situation and they told e they were waiting for an answer from me to ship the phone oO

After this incident, the phone was shipped ASAP and I got it within 4 days (Saturday and Sunday included as can be seen from the attach).

The shipment was the highest I've seen, $39.

Horrendous packaging. The box of the phone was put inside a much larger box, and not assured in any way, so the actual phone box probably had been bouncing inside the outer box and the phone itself in it's box as well. I pictured this when I opened the big box and see the phone box inside it, almost opened and the phone itself turned upside down, which I'm 100% sure happened during transportation. You can only imagine what dark thoughts went through my mind knowing that such an easy thing to do as proper packaging but treated with so much carelessness and customer disrespect could've had very unpleasant consequences.

Quite poor customer support. I complained about very poor download speed on Playstore and they gave me some directions, starting with flashing TWRP (which was already flashed and working) and installing a ROM from a honorbuy forum link. First of all, using their method to flash TWRP from the give link (which was the only one they had on the forum, and it was for Mi note pro), I lost my TWRP. 2nd of it, they had no idea that the developer rom they had installed into my phone behaves like that no matter what and only the "stable" version has the "xunlei engine" that accelerates the download speeds to the normal (I got 100+ mbps, not sure about the max of this phone). In conclusion, I kindly ask you to not repeat my mistake. You would find all the resources you need on en.miui.com.