yashsingh1/xdaforums huggingface dataset:
[LG V10 General] Mikekelso421:
Honestly, to be fair, it's your responsibility to protect your device. There is a reason they make cases for phones. IMO, if you use a phone without a case, you deserve to break it. It's not the Droid turbo 2. It doesn't have an "unbreakable" display. And even if it did, you should still put a case on it. And the fact that you spent all that time trying to contact LG (which you should only be doing if it's a warranty issue) trying to get them to replace your phone just tells us that you're one of those ridiculous customers that no companies want to deal with. At no time ever, is a company responsible for YOU breaking your own device. Even if you feel like the drop wasn't high enough to damage the phone. There's reasons why companies like lifeproof make cases for water proof phones... it's the same reason that companies make cases for "unbreakable" phones as well... it's because perfect electronics don't exist. And probably never will. Lesson learned buddy. Next time put a good case on your phone. And not a 2$ amazon special either. Lol

---------- Post added at 07:32 PM ---------- Previous post was at 07:31 PM ----------

The only problem that phone had was there wasn't a case on it. I've dropped my not 5 dozens of times. **** I kicked the damn thing a time or 2. But my UAG case and tempered glass make sure I'm protected. It's called protecting your investment.
[LG V10 General] Wrightperspective:
To all of you who are blasting me for this, I want you to know that I was contacted by LG corporate today. The rep said they were very concerned that the screen cracked the way it did and they want the phone to evaluate it because it should have taken that fall and more with no problems. So....their repair area that already has my phone is sending it to them and they are sending me a replacement. I had to cancel the one T-Mobile was sending me.

I know...some of you are going to assume I am lying so as soon as I get the replacement I'll be happy to post a picture of the box and phone, a video or whatever you'd like.

Peace!
[LG V10 General] Warrior1975:
That's awesome news, I'm glad it worked out for you!!

Sent from my LG-H901 using Xparent Skyblue Tapatalk 2
[LG V10 General] ale0crysis:
there are some drop test REAL not just words and complaint to LG
[LG V10 General] Warrior1975:
Really? Is that necessary?

Sent from my LG-H901 using Xparent Skyblue Tapatalk 2
[LG V10 General] Wrightperspective:
How eloquent and intelligent. Thanks for chiming in. There's a reason they want my phone to review and that's because they are concerned with how it broke vs. how they market it. No worries though...carry on. ;)
[LG V10 General] planetbeen:
Glad to hear they got back to you and are actually interested in checking it out. That's definitely good to hear from a big company.

Sent from my pretty nifty brand new LG V10
[LG V10 General] KwestJones:
Definitely good news...see how your unit was defective.?
[LG V10 General] aeron16:
great to know! mine dropped twice from waist height as the holder it was on gave way.

I was fortunate there were no scratches, cracks etc!

I would however feel rightly concerned had there been, given the type of drops it was supposed to take.
[LG V10 General] papalion:
Case shmase. Bumper shmumper!

I have mine in a hermetically-sealed Lucite box in a locked display cabinet. I never touch it anymore. I use only a smartwatch & Bluetooth headset. That way it will always look and feel pretty, and I'll get top dollar when I trade it in for the new LG X11 Pro when it comes out.

I believe you and I'm glad everything worked out for you, Wrightperspective.

Now can a moderator please close this thread?
[LG V10 General] Oyeve:
They want your phone so they can say STFU already. Seriously, 2ft drop on carpet will NOT do this. My co-worker just dropped my v10 from 5 ft onto carpet and nothing happened. We think you are just trying to get a free replacement.
[LG V10 General] planetbeen:
Wow. Some people. *smh*

Sent from my pretty nifty brand new LG V10
[LG V10 General] Wrightperspective:
You weren't there when it happened and without being there or analyzing the phone how do you even know if it's defective or not? You are basically saying it's impossible to have a defective build or defective gorilla glass. Even the best products have defects. Your input is worthless so move along little troll.
[LG V10 General] spg900ny:
Glad they're taking a look at it. I spent a year with my Nexus 6 and never dropped it.

Of course, a week into my LG V10 and I was on the phone while raking leaves in the driveway and accidentally flung it up in the air and watched it sail down onto the concrete.

It landed hard on its top side, then face down, and as I approached it to pick it up, I remember thinking, "guess this will be the test."

Just a minor scuff. Either I got lucky or this really *is* a durable phone.

Maybe I should get a case? This is the first phone I'm running caseless since my GNex.
[LG V10 General] corifto:
Which method did you use to get ahold of LG? I spoke to the Exec Office for Tmobile and was told they could only do the $175 in house insurance replacement even after mentioning your similar situation.

You can see my screen cracked first at that edge and spread across. Fell out of my lap getting out of my car, landed flat on a flat surface, less than 3 feet drop.

i.imgur . com /tnFQXCl.jpg

---------- Post added at 05:57 PM ---------- Previous post was at 05:50 PM ----------

And LG's now telling me they have not replaced any of these, and my only option is to mail it to them and have them inspect it and repair or replace it out of pocket.
[LG V10 General] Wrightperspective:
File a BBB complaint against LG online. It Will take a few days but they Will get back to you. How did yours break?

Also try contacting John Legere, CEO of T-Mobile, at john.legere@t-mobile.com. Someone from his executive response team will reach out to you.
[LG V10 General] corifto:
K, I might do that next. They aren't offering anything through LG. Was on my lap getting out of my car, fell flat on the screen. Parking surface is smooth, not asphalt with shell or rock bits. Crack began at the edge and then spread across.

I've already spoken to my contact at the CEO office who offered the in house insurance replacement even though I don't have insurance, but it'd still be the $175 deductible.

Is there any chance you can PM me the name of the rep that contacted you, and their extension so I can relay that to mine in order to help my case?
[LG V10 General] Warrior1975:
Is there an actual guarantee for the phone screen breaking? I know they imply it shouldn't break, but that's not the same as a guarantee.

Sent from my LG-H901 using Xparent Skyblue Tapatalk 2
[LG V10 General] clockcycle:
Sorry to hear that.

Unfortunately the phone is "resistant", not "proof". On top, there's no guarantee that they don't break. Its gonna happen, hopefully less than lets say the iphone 4, used to crack..

[YOUTUBE]02bwjypBwj4[/YOUTUBE]
[LG V10 General] Warrior1975:
That's why I purchased a case. I couldn't risk it. I dropped it literally 2 days after putting the case on.

Sent from my LG-H901 using Xparent Skyblue Tapatalk 2
[LG V10 General] Kilokk:
Are you sure there wasn't an anvil on the carpet that it hit first? I just stood on the top of my desk at work and called over a few co-workers and reached nearly up to the ceiling and dropped mine and it's in perfect condition.
[LG V10 General] Warrior1975:
That's why lg is looking into it apparently.

Sent from my LG-H901 using Xparent Skyblue Tapatalk 2
[LG V10 General] planetbeen:
My second cousin's brother in law's maid's dog sitter has one and she dropped it 4000 feet from an airplane and it didn't break. Are you sure you didn't smash it repeatedly with a hammer and just forget? Or possibly somehow was dynamite involved?

It never happened to me so it must not be true. [emoji14]

Sent from my pretty nifty brand new LG V10
[LG V10 General] clockcycle:
I was sexting with mine when it flew outta my hands and fell on the floor. I went to pick it up, but kicked it further instead. Ran towards it hoping if I got to it faster nothing would happen to it, I tripped over it and fell. My friend came running up behind me to help me get up and stepped on the phone...:silly:

Should I make him pay for the phone? :eek:

That said, I can see it hitting the corner of the stainless steal could possibly cause it to transfer the energy of the impact and shatter the screen. Too bad they didn't make it like the Sony Z3 sides (that phone lives on the floor)..
[LG V10 General] -viperboy-:
Accidentally dropped my phone yesterday face down on the concrete from 3ft up. Not a damn scratch on it, couldn't believe it.
[LG V10 General] planetbeen:
Bullet dodged! [emoji106]

Sent from my pretty nifty brand new LG V10
[LG V10 General] QMaverick:
Hah, I'm somewhat amazed at some of the responses on this thread. Dropping a phone onto carpet from head-height shouldn't really damage, especially with the touted mil-spec ruggedness LG is advertising. There's a reasonable expectation that the screen will hold up. Even a phone that doesn't have the mil-spec chops should be expected to hold up to that.

If a phone screen breaks _that_ easily, then it's defective, plain and simple.

I dropped mine a short distance (onto concrete, but less than the 3 ft. Gorilla Glass uses for drop tests), it hit on the metal rail (doing almost no damage to it at all), but put a hairline crack all the way across the screen. Yeah, real mil-spec.

Granted, my situation is more extreme than the carpet-drop from the OP, but come on guys, it seems to me like LG should, at the very least, back off on the mil-spec advertising.
[LG V10 General] Warrior1975:
Agreed. That commercial makes this phone appear very safe to say the least.

Sent from my LG-H901 using Xparent Skyblue Tapatalk 2
[LG V10 General] Wrightperspective:
So....LG was going to replace the phone but since I got the replacement from T-Mobile first, they said I should just keep that one. It took them a while to get my phone back to me because they were looking at it to see what happened.

Apparently they must have realized an issue because other people who are now contacting LG with this issue are getting their phones repaired for free (according to comments on my YouTube video in OP).

I took some jabs on here and on YouTube but hopefully it has helped others with similar issues. If so then it was worth it.
[LG V10 General] Swizzle82:
Dropped mine 4 ft off the dresser on to carpet, no break. Dropped it 2 ft off the couch on to linoleum tile face down, no break or even a scratch. Might just be some aren't put together very well.
[LG V10 General] nazrin313:
Dropped mine from the couch`s armrest..about 3 feet to a tile floor..nothing! No marks! No scratches! Holding up very well
[LG V10 General] Wrightperspective:
Good news for someone else who just sent me a pm and is going to post next week after they get their phone back from LG - they are getting their phone replaced at no charge by LG after experiencing a similar situation to mine.
[LG V10 General] Kzini:
I took my phone out of my pocket the other day... Chip on the edge of the screen. Never dropped it once. Everyday, regular use. Nothing close to abusive. Called LG and had a fit. They are replacing the screen for me, but that puts me using a Nexus 5 with a shattered screen I'm borrowing from a friend for 7-9 days. I'm less than pleased, but glad they are going to fix it. The overall response of real life durability testing is that this seems to be a regular ass phone. Aside from this issue, I'm loving the device.
[LG V10 General] dreDrennon1:
Same here dropped mine off of my lap sitting in a bar still at my kitchen counter last night screen down on tiled floor not a scratch our anything so I think somebody is possibly trolling this device lol cracked the screen on carpet lol...right, sure smh
[LG V10 General] Powered By Satan:
Sweet, I'll be contacting LG then
[LG V10 General] echto:
Here's my V10. Not a scratch on it!

https://www.youtube.com/watch?v=O2QqOvFMG_A
[LG V10 General] Wrightperspective:
Defects happen. This is why LG has now repaired units at no charge w cracked screens.
[LG V10 General] corifto:
Last week I went my cracked V10 in to LG, and was told they would be sending me a replacement and keeping the other device. UPS dropped it off today.

Can't post links directly.

i.imgur. com/sl3koWBl. jpg

i.imgur. com/jb9iY2il. jpg

i.imgur. com/ikRbKlYl. jpg

I'm happy they took care of me, and this time around it had a glass protector and Spigen case out on directly after coming out of the box.
[LG V10 General] androidaddict23:
I've drop my LG v10 4 feet on concrete and no cracks, had tempered glass screen protector on I was scared to. Pick ☝
[LG V10 General] Wrightperspective:
None of your pic links work. Even with copying and pasting we can't see them.
[LG V10 General] papalion:
Gotta erase the spaces after the periods

i.imgur.com/sl3koWBl.jpg

i.imgur.com/jb9iY2il.jpg

i.imgur.com/ikRbKlYl.jpg
[LG V10 General] baconfenders:
Mine cracked from a ~2 feet fall onto the floor. My crack is in the same area (bottom right corner) compared to other people's pictures recently posted in this thread. Perhaps there's a bad batch of V10s out there?
[LG V10 General] shwnr11:
Don't forget about all the disclaimers they also posted during that drop testing.

Defective? No.

Can you say you dropped the phone exactly how they did? Probably not.
[LG V10 General] Wrightperspective:
However... They have been willing to take care of mine and others with similar situations.
[LG V10 General] masondoctorjt:
I dropped mine from about 5ft onto concrete. Not a scratch. I do have a tpu case and tempered glass screen protector though, but it hit flat face down, so I was a little worried.
[LG V10 General] robl45:
Mine cracked last Night. Literally two feet out of my hands face down on the tile floor. Cracked up pretty good too. Are you guys saying if is fixing these?
[LG V10 General] robl45:
Who did you guys speak to that got these repaired for free?
[LG V10 General] blestsol:
Sounds like... My phone didn't get damage and yours didn't. Due to my anecdotal evidence I've come to the conclusion that everyone else is lying.
[LG V10 General] laskon:
Same thing

Same thing happened to me today. Honestly I don't even remember dropping the phone except maybe easing it onto the carpet of my couch. As with every brand new phone the honeymoon stage means ive been extra careful, which can't be said for any device ive had for a while. This evening I noticed a solid line across my screen. Looks like either too much bend applied or must've fell on a weak spot. Never have i experianced such damage from not knowing the cause...

Hate to have to submit a claim just week after getting the phone.
[LG V10 General] MO3iusONE:
That's a shame, it's all been hit or miss with me and phones. I've dropped my note 4 numerous times and it's held up well. My brother had a note 3 which he dropped and cracked. My z3 compact fell and shattered. I've dropped my v10 and so far so good. I've decided to order a case for the phone thought just to play it safe.
[LG V10 General] robl45:
Does anyone know who to contact at LG if they are fixing these phones for free? The person I talked to at LG said I have to send it in and there is a repair charge which they couldn't tell me till I sent it in. And 7-9 days for repair. Whats the point of a shockproof phone that doesn't need a case if the screen cracks so easily?
[LG V10 General] mr turtle droid:
Not to say your lieing but,I dropped my phone from my Toyota Tacoma which has a 4in lift (meaning in total it was about a 4-5 foot drop from my hand) and it landed directly on the corner onto uneven asphalt and the worst I got was a dent in the bottom,it even slid across the screen and it didn't crack soooo

---------- Post added at 01:07 PM ---------- Previous post was at 01:07 PM ----------

The repair charge is around 200$
[LG V10 General] blestsol:
Sooooooooo yours didn't crack and his has. What's ya point? You forum dudes be bugging.
[LG V10 General] robl45:
Mine doesn't have a scratch except for the shattered screen
[LG V10 General] ljg600:
I empathize....

The phone is not water resistant and the frame/back probably doesn't help prevent cracked screens. In my opinion the phone still needs a protective case and a glass screen protector. Currently I am using the Spigen Rugged armor case which appears solid and is not bulky and the Supershield Z glass screen protector. Even with protection- nothing is guaranteed. However, overall this phone seems as rugged or more rugged than other phones I have owned- including the Nexus 6.

What is annoying is that while the FP sensor works with the above combo- it is not completely reliable/consistent when the phone is encased. Since LG recommends a case and screen protector for their phones- they have an obligation to address this (software) issue.
[LG V10 General] mr turtle droid:
The point is he's full of ****,you can't just drop a ****ing phone on carpet and have it crack,even a defect wouldn't do that.the funniest part is he cracked his phone and thinks he deserves a replacement! If your that worried about it have insurance and or as case.and I bet you any money his digitizer still works perfectly fine so why does he need a replacement RIGHT now?Its just iterating how much the v10 threads are filled with people like "I shouldn't have bought this phone" "or this phone sucks I'm going back to Samsung" like no one cares lmfao.alright my rants over
[LG V10 General] planetbeen:
Really? This again? I've no idea about the particular (more recent) person this post was talking about but in case you missed it... The OP this thread *did* get their phone replaced because LG *did* decide that it happened because of a defect.

Sooooooo, I guess you're arguing with LG too?

Seriously, what is up with people on this thread insisting that everyone else is lying? Is it because that's what you'd do?

*sigh*

Sent from my pretty nifty brand new LG V10
[LG V10 General] mr turtle droid:
Show me proof that LG replaced,the way you can do this is by showing the email with the receipt in it :) when you show me that I'll apologize

---------- Post added at 07:13 AM ---------- Previous post was at 07:11 AM ----------

Because I'm pretty sure that I work in cell repair and contact LG around 15 times a day.seeing the fact that one of the ONLY policy's they have in play is that if the screen cracks UNDER ANY CIRCUMSTANCES it voids warranty,your full of ****
[LG V10 General] :
Mine cracked today after a 8 inch drop onto carpet, I knew I should've kept a HD case on it lol good thing I went back to N5 after a week
[LG V10 General] donwhall70:
My son dropped his N5 on the carpet and cracked the screen last week. I was just as befuddled..
[LG V10 General] :
Should have said note 5 lol,but I never use a phone without otterbox,my local tmo still has no otterbox for v10. Oh well haha
[LG V10 General] evo4g63t:
I am wondering if it has to do with the double layer of glass, maybe they aren't tight enough together so when it drops the top layer cracks the bottom layer. I haven't dropped this phone yet thank goodness but it is quite ironic the phone is praised for its extra resistance to damage and this is happening.
[LG V10 General] porscheoscar:
I cracked my screen tonight. I had a Yootech screen protector. Both cracked. The digitizer is still working fine. I have insurance with Verizon but after the nightmares I've been through with them I would rather go through LG or ask my buddy to do a fix who does this part time.

I dropped the phone sitting on the couch and it hit the edge of my coffee table. The crack is on the left side edge right where the steel rails meets glass. I'm starting to wonder about this military spec rating thing. Even with a glass protector it shattered from less than knee height.
[LG V10 General] planetbeen:
:(

Very sorry for your loss. :'-(

Sent from my pretty nifty brand new LG V10
[LG V10 General] porscheoscar:
Me too this phone is 4 days old.

And this is after returning one V10 purchased last Sunday for non-working audio (kept making a feint popping sound) right out of the box and then I had to go back to the store the very next day to return the replacement phone for a non-working front facing camera.

I aslo have to send back my LG Tone HBS 900 Bluetooth headphones to LG that I purchased on Amazon after only a few weeks of use as the microphone no longer works. I'm curious to see what LG say about this cracked screen after a week like this with all these issues. Everyone at work kept asking why I was so excited about buying an LG phone as if I was buying a lower quality phone from my Samsung Note. They gave me the "we told you so" speech after the first two V10 duds had to go back to the Verizon store. But I told my colleagues the V10 had this tremendous impact resistance. Now I've got a cracked screen... Guess it's still a phone you need a hard shell case for unless you want to spend $200 to repair or risk the curse of refurbished insurance replacement phones. I don't which is worse...insurance never give you a new device. When I had the Motorola Droid X They sent me 9 refurbished phones in a row..all had an issue from blown speakers to bad screens to bad cameras. Refurb hell...

Cracking the V10 screen from such a low height makes me wonder if all that extra weight of the steel rails is even worth it since it's why I dropped the phone in the first place. And more weight on the way down means a harder impact when it hits a hard surface...even from less than knee height. Great phone otherwise, not so sure about LG's quality control at this point.
[LG V10 General] porscheoscar:
Pics of cracked screen and cracked Yootech screen protector.
[LG V10 General] :
Yeah I'm buying an otterbox and trying the v10 again
[LG V10 General] Abominabel:
That's crazy man. I just applied my yootech protector to my screen today. Man oh man....I just MAY need a case...
[LG V10 General] robl45:
Thats not a crack, thats a scratch LOL. I wish I could post what mine looks like from a 1 1/2 foot drop. My wife threw her old Galaxy S3 from the top of the stairs in our old two story house to the tile floor below and the screen has less damage than my mil spec LG V10.
[LG V10 General] MO3iusONE:
I have a yootech screen protector and just recently got a case.. It's a shame too since the phone feels pretty solid but.. The last thing I want to do is drop this thing and break that screen.
[LG V10 General] porscheoscar:
The more I think about this the more I'm getting annoyed. They trumpet this mil spec rating which leads many people to say things like "this phone was built so you don't need a case". Which then leads the owner to build up a false confidence. This phone is no different than any other phone. If anything its porky half pound weight makes it more likely to be damaged since a heavy phone will be easier to drop and will impact the ground with more force. The boat anchor steel rails didn't protect the screen one bit after a single low height drop and now the entire digitizer needs to be replaced since replacing only the glass is not really doable with two displays. So basically you're better off with a light weight phone with a strong aftermarket bumper guard. Designing the steel rails so that they sit flush with the screen was a major design flaw, the rails should be slightly higher than the glass so that the glass never makes the first contact on impact.

Well LG basically told me to pound sand. I would have to send in the phone and after nearly two weeks I would have an estimate of the cost to repair. But the warranty is voided once you crack the this "military grade" screen no matter what. My insurance wants $150 to send me a refurbished phone. I guess I'm eating that.

Guys, don't believe the hype. Put this pricey phone in a hard shell case, stick two layers of tempered glass on the screen. And buy the insurance. I hope someone makes aftermarket rails made of light weight plastic. These supposed 316L steel rails failed the test.