yashsingh1/xdaforums huggingface dataset:
[LG V10 Q&A, Help & Troubleshooting] vladthedog:
I'm in the same boat. Been in the sixties for personal data for about 2 hours now. Do you by chance have a lot of text messages that are being restored? I do so am thinking that's what is going on. It takes hours to restore my texts via titanium backup
[LG V10 Q&A, Help & Troubleshooting] Warrior1975:
I did. I yanked the battery and checked everything but personal. It worked out fine. Personal was only 25mb.

Sent from my LG-H901 using Xparent Skyblue Tapatalk 2
[LG V10 Q&A, Help & Troubleshooting] cameljockey1:
When using titanium backup. In my experience when it gets stuck you'll need to go to settings and force stop it. Re open titanium backup and try just restoring the apk first then go back and restore data on those apks you need. I always do this now and never run into that issue again.
[Sprint Samsung Galaxy Note II] cfli1688c1:
just got a note 2, was testing out the stylus. seems to be acting weird.

I use sNote to test it, and when i draw with it, without touching the screen the line would start appear on the screen.

i had a note 2 a while back, and the stylus does not work like that, i remember you have to touch the screen, like drawing on the screen then the line would appear. I remember when you hover over the screen, they should be a tiny dot on the screen, but line should not appear on the screen until the stylus touches the screen.

is there any calibration i need to do? any help would be appriciated.

thanks.
[Sprint Samsung Galaxy Note II] jsnzns:
If you're using a flip cover case that has magnets in it, that can cause serious issues. Otherwise, you just might have a defective stylus.
[Sprint Samsung Galaxy Note II] internetpilot:
If you pop the button off the stylus, there's a small screw in there to adjust the sensitivity which typically corrects the exact problem you're having. It worked for me.

https://www.youtube.com/watch?v=viDDKGPj2FI
[Sprint Samsung Galaxy Note II] cfli1688c1:
yes, that works. thanks.
[LG V10 General] Wrightperspective:
So my LG V10 slipped out of my lap and fell two feet to my carpeted floor and you can see the cracks. So much for their 26 drops on to concrete with no damage. I tried to let them know that this happened so they could look into the fact that this phone cracked so easily but they don't seem to care. I mean, if you tested a phone to drop 4 feet onto concrete 26 times with no damage and someone drops one 2 feet onto carpet and the screen cracks, you should be worried.

So, no help from LG. I couldn't even get to a supervisor and I tried off and on for 12 hours today. I was put on hold for 20 - 40 minutes with no supervisor ever getting to me. They have horrible customer service - not because they won't replace it but because I couldn't even get ahold of a supervisor within 12 hours.

Video added 11/3/15 at 9:43 AM

[YOUTUBE]i6bGAHmY09c[/YOUTUBE]
[LG V10 General] skyline23:
Not saying you're full of crap, but 2 foot drop into carpet? you really think we believe this? Best bet is to claim insurance. Not sure why you would think this is LGs fault.
[LG V10 General] Wrightperspective:
1. This WAS a 2 ft drop on to berber carpet with no padding under it. Believe what you want because I was shocked when it happened. When it fell, I looked at my wife and sarcastically said, "My phone fell....I'm sooooo worried," and then I picked it up and saw this. This is why I think there is something wrong with the phone.

2. LG did not drop my phone but they do have THIS on their website:

1. The LG V10 passed a military standard test for shock (MIL-STD-810G Method 516.6, Procedure IV – "Transit Drop"") that consists of 4-foot drops onto 2" of plywood over concrete. The test includes impacts on every face, edge and corner of the device. Further, the device passed an enhanced version of the Transit Drop test consisting of 26 drops from 4 feet onto a concrete surface.

----------SO, Why would a 2 ft drop onto carpet crack the screen? Makes no sense. If I ran LG, I would be concerned about build quality at this point.
[LG V10 General] kwestjones01:
Had to be defective...ive dropped phones on concrete, kicked trying to save it with no case and had less damage
[LG V10 General] Wrightperspective:
By the way "Not saying you're full of crap" then saying "you really think we believe this?" is basically saying "I'm trying not to be rude but you are full of crap."

You weren't here and you don't know but why would I come on here and make this up? I'm just trying to make sure people know that you cannot trust the durability of this phone and that if you considered carrying this phone with no case, think again. My apologies for trying to warn people.
[LG V10 General] Wrightperspective:
Exactly....dropped my G4 multiple times with no case and NO damage.
[LG V10 General] radioraheem2:
look, I really mean no offense, but why do you act like LG should be held responsible for you dropping your phone? also, in another thread you said phone dropped while on edge of sofa. now it's off your lap?
[LG V10 General] Mega Montana:
Dropping an egg onto carpet from 2 feet might not even crack it. BS
[LG V10 General] Wrightperspective:
1. If you buy a phone that it touted as being able to "take it" when it comes to "drops" then it falls 2 feet to carpet, there is obviously a defect in the phone. But that's not even the point of this post. I just wanted to talk to someone at LG to let them know because if it was me, I would be concerned that this phone should be more durable.

2. The other post said the edge of the sofa because that's what I remembered but when I spoke with my wife this morning, she said, "No, it was on your lap." I wasn't really focused on the exact position of the phone last night but I knew it was in that general vicinity. Pardon my A.D.D.

So can we get back to the focus of this post? It's not to say "LG is to blame" and it's not to call me a liar because I know what happened. I just want people to think twice about cases and protection on the V10 because it's not as durable as they advertise. That's all.
[LG V10 General] Wrightperspective:
Send me your V10 and I'll record me dropping it in the same exact spot? Are you that confident?

WHY WOULD I MAKE THIS UP? I've been on XDA for years. I have no reason whatsoever for making this up. My apologies for trying to make people aware of a potential issue with this phone. If I ever have a phone that explodes I'll just make sure I don't share that either. Why try to help people? Yeah...that's stupid...warning people of a problem. Why did I think that was a good idea? (sense the sarcasm?)
[LG V10 General] Ryu Kenshin:
I droped my V10 last night from 2.5 foot locker to WC ceramic floor, face down and not a single scratch , hmm, hmm
[LG V10 General] Wrightperspective:
Right...EXACTLY why I think mine was defective. No way it should have cracked. But mine may not be the only defective one. Hmmm.....
[LG V10 General] Wrightperspective:
Look guys, part of the reason I bought this phone was the durability. I even saw the drop test video that didn't even crack the screen until they threw the phone into the air. What do you think I did: threw it in the air for the fun of it? Threw it out a window? I'm just trying to share what happened. If this community is to the point where members call other members liars because they find something hard to believe then screw it. I had a bad experience and I'm trying to share it but people assume I am lying instead of realizing I have been a member for over 5 years and have absolutely no reason to lie about this but I am posting it to potentially help others who buy the phone. If that's not welcome any more then this community isn't worth my time. Heaven forbid we try to help.
[LG V10 General] jamor414:
https://www.youtube.com/watch?v=02bwjypBwj4

It did great in this drop test.
[LG V10 General] Wrightperspective:
Yes. I know. I saw that before I bought it and that's one of the reasons I bought it. I referenced this in a previous post.
[LG V10 General] radioraheem2:
I'm sorry for your misfortune. but I think you got a defective device or it was a very fluke freak accident, because I'm pretty sure the rest of us could drop phone on carpet from two feet 10 times each and have no crack. I've dropped my v10 on train floor from 4 feet. I've dropped g3 from 5 feet onto concrete, both phones look the same.

I'm not defending LG, I'm sure it's entirely possible to crack v10 if any of us were to, say, drop it on a curb while we're running or something. but two feet on carpet? has to be a fluke.
[LG V10 General] laker666:
Chop it up to **** luck. It's life. It happens
[LG V10 General] planetbeen:
Thank you for posting this. I'm sure we're all hoping this is some kind of fluke.

It's definitely beyond disturbing to think that a drop like that could be so devastating especially for those of us who don't have a case yet!

I hope you can get something figured out for a replacement. :(

So terrible!
[LG V10 General] Semantics:
I think it's bad luck. My kid grabbed mine from the arm of the couch and then tossed it to me in the kitchen on a tile floor. I was afraid to flip the phone over but it's fine. Not a mark on it or my cheap screen protector. You could probably drop your phone like you did 100 times without reproducing that shatter.
[LG V10 General] mgbotoe:
I am a bit taken back by the community as well. It seems to be a big fluke on what happen to your phone. When mine dropped today from my bed the first thing that came to mind is your post....was ready to crap myself lol. I do think you have a defect though but I know lg will never admit tot hat
[LG V10 General] LBJM:
Wow, I hope you can get an RMA.
[LG V10 General] moSess:
Curious

I'm wondering why the new thread???
[LG V10 General] digitallure:
what does the other side look like? The side with the cracks on the screen?
[LG V10 General] StaticMoot:
Ok, forum fighting aside... It could have been a defective unit. I dropped my v10 from about 3 feet off the edge of my desk and it landed screen first on to linoleum without a scratch. So it is a durable phone, you just may have gotten one where the metal rail was too close on that side. Its worth looking into.
[LG V10 General] Wrightperspective:
I thought the other one was deleted. I didn't realize it was just closed.
[LG V10 General] Wrightperspective:
Good call. I'm actually getting ready to post a video. It seems that the rail may actually be too close on that side, if that actually would have made a difference. The other thing, too, is that the crack is on the bottom glass (this has two glass layers) so it may be a defective piece of glass.
[LG V10 General] Wrightperspective:
Here is a link to the video of the phone with the cracked screen, etc. I will also post in OP.

[YOUTUBE]i6bGAHmY09c[/YOUTUBE]
[LG V10 General] blackinjun:
Just one of those things

I would drop it at this point. I have no doubt it happened fairly close to what you said (give or take 8" sofa, lap table, etc) but many people here don't want to hear it. It's immature but human nature. People have invested in something and it's human nature to have faith in it at the beginning against what someone says happened to them. Arguing about it does two things. It makes you look like your trying to prove something (why altruism?) and making sweeping statements about the quality of the phone not being what they said can be considered libel.

This may have sounded cold but I am stating facts and I do believe you, but it was probably the 1 in 50000. Until it happens fairly regularly that is my thought and what I choose to believe as a new owner.
[LG V10 General] Wrightperspective:
Did you watch the video and see the posts where I went back and said it's probably just a defect in my unit and NOT normal since I have seen responses from people who have had other drops with no issues?

The original intent was to let others know and to see if others had this issue. Since nobody else has had this issue, I am going with the idea that it was just my unit and NOT the standard for the phone in general. At this point I'm sending it in to LG. If they want to charge me and it's more than $175 then I'll use insurance. There's always that chance that they will find a defect and not charge me. Most companies, even if there is a defect, won't admit it so we'll see what happens.
[LG V10 General] blackinjun:
I find absolutely nothing wrong with your original intent, even if you thought it was a general V10 problem. And as I said the responses were immature if understandable (human nature). I'm glad you stepped back and looked at it from a forest and not trees standpoint. Good luck with the return.

edit: to your question no, tldr, just trying to give you advice
[LG V10 General] alhadee12:
If you dropped your phone, there's no need to prove what actually happened. But, you have to understand some of the people's views regarding the believeability of your claim. The key now is getting your phone up and running. LG will likely not view this as a problem until more people contact them with the same issue.
[LG V10 General] Mega Montana:
No I am not that confident. What I said, I said out of alcohol and anger, I apologize. Thank you for sharing your experience, good to know, my wife cracked the screen on an LG G4 from only a 3 foot drop onto a linoleum floor, not a very far or hard surface drop so I think this is a legitimate gripe for LG phones. Having a great case that more than protects the bezel (what little there is) and corners is a must.
[LG V10 General] Powered By Satan:
Well, I unfortunately have the same issue. 24 hours after getting the phone I bent down to pick up a tool, forgetting that my phone was in my shirt pocket. Less than 2 foot fall, tiny little nick on the bottom left edge, and a crack 4/5 of the way across where the soft keys are at the bottom of the screen. The odd thing about it is the crack starts about an inch away from the corner, and goes to the other side of the screen? Mine is on the first layer of glass, I can feel it with my fingernail. Didn't notice it until I got to school today and don't have a way to take a picture of it at the moment. I'll borrow my brothers phone when I get to work so I can take pictures of it, gonna email LG and see what they say...can't really send the phone in, don't have another one to use.
[LG V10 General] planetbeen:
Man. I better get a case for this thing!
[LG V10 General] chiikko561:
It probably was a defective unit... Sorry for your luck... I must add I have been a part of this community for years as well and I apologize for the way others accused you of lying and treated you so poorly... People need to relax and stop trying to be Mr. Know it All... Good luck with your Replacement...
[LG V10 General] Warrior1975:
Glad to see people being a little nicer to the OP. Situation really sucks for you guys with cracked screens. Hopefully you get it sorted. I was running naked until I saw this thread, bought a case immediately... So thanks to the OP for the heads up.

Sent from my LG-H901 using Xparent Skyblue Tapatalk 2
[LG V10 General] porscheoscar:
Dropping a phone on carpet from 2 feet doesn't really mean anything because the carpet could be simply laid over concrete, so it's basically the same as dropping it on concrete with sound dampening. As for the height of the drop, I'll tell you a story about a very expensive set of $5K wheels I had many years back. These were not forged wheels but pressure cast alloys, yes they were overpriced not to be forged but I didn't pay $5K. The wheels stood up to massive NYC pot holes in the dead of winter without so much as 1 mm ding. For a moment I though people who were buying forged wheels were getting screwed over. Then one day I made the ill-advised decision to run the car through a car wash where the car is on a track. From a dead stop I slowly inched the car onto the track and hit the front wheel at just the wrong angle. I could feel muffled thump through the steering wheel and immediately I said WTF did I just do here? I get out of the car and sure enough there is a huge dent right on the edge of the wheel. That's all it took, a slow moving impact and alloy just bent, after taking hundreds of 40 mph pot hole crashes.

So I'm not surprised that this phone cracked because you can drop a phone a hundred times and come up with zero damage. But if the phone is dropped at just the wrong angle, against a hard surface (albeit slightly padded) the physics of the two opposing forces can send enough vibration through the phone to catch that one area of the glass that impact the steel side rails and send the vibration back into the glass producing this crack.

The phone is touted as meeting a certain level of "military" grade certification. I had one of those DELL laptops that made the same claim once. But again this is why we have phone insurance. I pay $8 a month on Verizon and consider it a no-brainer every time I see these iPhone people walking around with cracked screens. Odd that I rarely see Android phones with cracked screens at nearly the same rate. If LG are smart they'll send you a new phone and examine your old one. Insurance through the carrier or a third party like Square Trade can avoid a very expensive glass repair. As for this V10 perhaps there is a bad batch of gorilla glass..... maybe. It would be worth LG to investigate. But again this is a reminder that a large phone that can easily slip out of your hand is expensive to replace and should be purchased with insurance unless you grow money on trees. Pesonally, I always make sure to make use of warranties and insurance if I the phone is not 100% exactly as good as it was when it came out of the box. Even if it means paying the $100 deductible. At least I have a fairly mint condition phone to sell when the new version comes out. You should also have a tempered glass screen protector no matter how many layers of gorilla glass the phone touts. For $20 it's a no-brainer.. I've cracked at least 4 of those. Bumper guard is also a must have and it looks like the LG official one is nice. Many of these things are not out yet so you can't be too hard on the OP.
[LG V10 General] jamor414:
perhaps it went through a worm hole and by the time it got out it reached terminal velocity before hitting the the floor.
[LG V10 General] Amd4life:
Looks like there is something too this poor screen quality.

Hmm maybe a tempered glass screen protector is mandatory. Maybe that's why it's such a low MSRP at 599
[LG V10 General] porscheoscar:
^ My friend fixes screens on devices. He says $400 or $1000, they all use cheap glass. And he hates tempered glass screen protectors and cases... because it means less business for him.
[LG V10 General] bigstunta101:
Dude I love your avatar pic lmao. I need that on a shirt
[LG V10 General] jamor414:
Hmm that's a good idea lol. I made this back when I had the HTC Incredible.
[LG V10 General] Nitemare3219:
The MSRP is not $599. MSRP also has nothing to do with build quality, but greed of the manufacturer.

A glass screen protector is probably not going to do a damn thing for a corner drop. The shock is still going into the screen through the phone. Might make a difference for a face down drop from a low height, and certainly for scratches. I haven't decided yet if I'm going to use a case. At the gym and some outdoor ventures, sure. But day to day has been great for me, and I pretty much never drop my phone so I'm not worried yet.
[LG V10 General] Wrightperspective:
Let me know what LG does for you. Mine arrived at LG today so I'll update when I hear from them.
[LG V10 General] porscheoscar:
I have dropped my Note 3 with the cheesy faux metal edges many, many times. But I use very slim metal bumper guard with a little hinge on the corner (handy for battery swaps) and iLoome glass screen protector. The only time I cracked the screen protector was when I sat on it, at least twice...maybe a third time. Which leads me to believe that the metal bumper guard has some merit in terms of drops. The bumper guard is also handy if you accidentally come into contact with something. First couple of days I had my Note 3 I was walking through the glass turnstile in this office building with the phone in hand and the turnstile just brushed the corner of the phone leaving an ugly nick. I'm sure the same slim metal bumper guard will be out for the V10 on Ebay soon.
[LG V10 General] One Twelve:
This is exactly the sort of thing that concerns me. V10 is big, a case makes it bigger still.

The g4 with a uag or similar good quality case is as wide and close to the weight of the v10. if it turns out that i cannot handle the g4 with a case i have the option of removing the case. I get a smaller device. If you can't handle the v10 as it is then there is no option.

The features of the v10 are great, only device to give me pause this year over getting the G4 but that size......

---------- Post added at 08:28 PM ---------- Previous post was at 08:25 PM ----------

Is it ? a drop at the right angle can do amazing things.

heard a story og a guy dropping his pants to use the toilet, z compact in the pocket. trouser hits the ground, phone in trouser pocket cracked.

Not a free fall, not even a naked drop.

Result ? cracked screen.

Every time you say i've done this and got away with it, up pops somebdy that does something innocuous with adverse results.

Just because you got away with it does not mean others will and the converse, just because they got screwed does not mean you will either :)

I keep telling people that want a 6P not to keep it in their back pocket and they will be fine. Actually just don't carry any phone in your back pocket and life will be better.
[LG V10 General] Wiredflesh:
Maybe get the moto x force when it comes out, then you can throw your phone all over the place.... In the defense of lg, the damage looks like it was thrown, not dropped... Js..
[LG V10 General] mikeyinid:
I dropped my V10 3-4 feet on concrete yesterday at work. It bounced and hit a piece of steel on one of the machines. Didn't put a mark on the phone.
[LG V10 General] planetbeen:
Ack! The stuff that nightmares are made of!

Sent from my pretty nifty brand new LG V10
[LG V10 General] mikeyinid:
I did nearly have a heart attack lol. No case or screen protector on it. Took it like a champ though. I'm sure a mm variance in any direction could have made a world of difference.
[LG V10 General] jamor414:
It does very well in drop tests so good to hear something in line with those reviews.
[LG V10 General] Wrightperspective:
LG said repair is $153. Fortunately, they are sending it back without repair and I'm getting a replacement unit from someone outside of LG. can'T MentiOn By whIch means it wilL happEn, but CErtainly Overjoyed.
[LG V10 General] Powered By Satan:
Don't know if there's much point in sending mine to LG then. Perhaps I'll bring it to someone elses ATTention lol. Maybe my "premier" account will be good for something aside from a discount
[LG V10 General] LancerV:
TMobile CEO