yashsingh1/xdaforums huggingface dataset:
[Nexus 5X Q&A, Help & Troubleshooting] Raistlin1:
I have read that a higher kelvin white will keep you up at night, some are saying these new LED bulbs with the whiter whites are not good for the brain/sleeping. I noticed the whites are not as blue as another device, but compared to my Moto X it is not as yellow as the Moto X. When using the 5X and not looking at another device the whites seem very white to me.
[Nexus 5X Q&A, Help & Troubleshooting] DoobyDroid:
I'm returning mine for a replacement or refund not liking the yellow hint to the display I have read Google have replaced handsets if purchased from the store due to yellow screen as I got mine from cpw im within my 14 day return as only got Sunday so shouldn't have any issue I came from a Galaxy A3 and screen was much better

---------- Post added at 10:56 AM ---------- Previous post was at 10:38 AM ----------

Decided to take back and exchange for the Moto X pure its the same price simfree and better screen and more Ram I can live without the finger print scanner
[Nexus 5X Q&A, Help & Troubleshooting] graffixnyc:
I have a replacement coming tomorrow. I'll compare the 3 I have (quartz that I'm returning fully that isn't really yellow at all) the carbon that is very yellow compared to the quartz and the replacement carbon
[Nexus 5X Q&A, Help & Troubleshooting] ttf3000:
Someone reports that the later manufactured has a less yellow screen, probably the issue of first batch qc

It seems like the best time to own one is dec or jan next year
[Nexus 5X Q&A, Help & Troubleshooting] Darkknight512:
Yes it is a tad warm when compared to my relatively high end Dell monitors that reviewers claim is about 6300k.
[Nexus 5X Q&A, Help & Troubleshooting] Pete02:
I'm no expert and I don't own a 5X but did any of you guys try turning off the adaptive brightness and seeing whether the screen went back to normal or not? Just a thought.
[Nexus 5X Q&A, Help & Troubleshooting] DoobyDroid:
Did try that still yellow!!/ Google tech guy on live chat well the best he could come up with was to increase screen brightness even maxed there was still Singh of the yellow hue
[Nexus 5X Q&A, Help & Troubleshooting] Pete02:
Yeah, sounded like there was a legit problem I just didn't see it mentioned so I thought I'd ask cause I was thinking of getting a 5X myself. Thx.
[Nexus 5X Q&A, Help & Troubleshooting] DoobyDroid:
It's a good phone don't get me wrong but could of been better I think for price of the 32GB you can have a Moto X pure both are not perfect but X pure bit more bang for buck although I miss the lightness and fingerprint scanner of the 5x I do how ever love having a more premium device with decent screen and camera and turbo charging is awesome feature for me if the 5x had a better screen and extra GB of ram it would be a keeper I think
[Nexus 5X Q&A, Help & Troubleshooting] graffixnyc:
Ok here are some comparison pictures.. My original Quartz 5x, then the yellow tinted carbon 5x, with my replacement carbon 5x and a few shots comparing both the yellow tinted carbon and the replacement carbon with the 6P. Now seeing all 3 5x's side by side my quartz seems to have a redish tint compared.. odd.. I'm happy with the screen on my replacement carbon

http://imgur.com/a/1mHv4
[Nexus 5X Q&A, Help & Troubleshooting] gotzaDroid:
Mine looks just fine. It may have a slightly warmer temp than my S6 edge screen, but that one almost looks too blue. The colors on my 5X look more natural. Maybe I have a good one?
[Nexus 5X Q&A, Help & Troubleshooting] siealex:
Wait for custom kernels with color adjustments options. It's simpler...
[Nexus 5X Q&A, Help & Troubleshooting] Raistlin1:
Thanks for the pics, your replacement 5x looks good and I believe my 5x looks like your original one. I also have a replacement coming because I couldn't stand the horrible battery life and would like to see if screen would be better on replacement. Maybe my screen is the heart of my battery woes.

How much bigger is the 6P vs the 5X? I feel like the 5x is pretty darn big and a be 6P would not be horrible to use. 5x is not very wide so feels good in hand, but it is way too tall.

Thanks
[Nexus 5X Q&A, Help & Troubleshooting] ttf3000:
Thanks for the pictures, your replacement carbon looks perfect in color. It is by luck to have a one like this. But with more replacements, google and lg should notice the issue and make some fix. The issue should be less common in future, i hope.
[Nexus 5X Q&A, Help & Troubleshooting] graffixnyc:
Anytime.. It's noticeably bigger for sure.. And for sure noticeably heavier. That said.. I really dislike huge phones. Is it big? Yes.. but I do not believe it's too too big.. It's manageable for sure. The screen is gorgous and when I was using it for a while and went to the 5X again the 5X screen looked like total garbage, its not a bad screen, it's not the best, but for sure not the worst so the fact the 6p made it look like a doo doo screen says something. Honestly, the only thing the Nexus 5X has better is that it's smaller, lighter and feels better/more comfortable in the hand. I really like both devices.. Sound on the 6P BLOWS the 5X out of the water.. I've been playing with my 6P non stop and my hand is a bit tired from holding it. I think I'm going to be carrying both with me.. haha I'll use the 5X for a phone, texting and communication and throw my tablet sim in my 6p and use that as a media consumption, surfing the web when I'm on the train type device.. but with hangouts dialer and hangouts SMS it's like having a full fledged 2nd line
[Nexus 5X Q&A, Help & Troubleshooting] bblzd:
Mine looks slightly yellow in comparison to my launch day N5 from 2 years ago which showed zero signs of yellowing. Not sure if it's worth RMAing though as it's only noticeable next to a cooler display and there aren't any other issues.
[Nexus 5X Q&A, Help & Troubleshooting] Raistlin1:
I was very torn between the two when I pre-ordered, it was literally a coin toss. I wanted the specs of the 6P but size of the 5X. Ultimately, the smaller form factor won out but now I am second guessing it. Don't get me wrong, I am liking the 5X and if my replacement has better battery life then I'll be very happy.

I should have just ordered both like I originally planned.
[Nexus 5X Q&A, Help & Troubleshooting] qwerty12601:
Just received my 9/2015 build carbon, 32gb. Display next to other devices (Moto X 2014, nexus 7) has a slight pinkish hue. Definitely notyellow. Guess I'd have to see it compared to another 5x..
[Nexus 5X Q&A, Help & Troubleshooting] ViRb3:
Getting a replacement for my unfortunate yellow-screened device. It does feel... awful... if you compare it to ANY other phone (good-old Nexus 4 in my case).
[Nexus 5X Q&A, Help & Troubleshooting] graffixnyc:
Look at the link of the new photos I posted a few posts back. My quartz had more of a pinkish tint.
[Nexus 5X Q&A, Help & Troubleshooting] qwerty12601:
Yeah, I'd have to say my carbon is along those lines. Maybe not as pronounced, but leaning towards pink for sure. Much better than yellow.

Coming from my Moto X 2014 though, this screen is just not cutting it for me. Soooooo washed out, uneven brightness. I've been a phablet hater, but I might give the 6p a ride. I mean, the display is the main focus of a device. My girlfriends 5s blows this display away. Sad...

I'll be honest, I remembery Nexus 4 having a more vibrant display than this.
[Nexus 5X Q&A, Help & Troubleshooting] graffixnyc:
I'm happy with my replacement carbon. I don't notice it being warm at all like I did the first carbon I had(you can see in the pics the replacement is 1000X better)
[Nexus 5X Q&A, Help & Troubleshooting] dazoe:
Here is a post I posted to a thread on Reddit.. There were a few people asking if the replacements were refurbished or not and how the support call went. I too am curious as to how others support calls went when getting a replacement.

Copy paste follows....

So, I just called google to talk about my yellow tinted nexus 5x...

1) She claimed I was the first to call in about it. (That was after explaining what the problem was and about 5 minutes of her searching their ticket system or what ever they use there)

2) She offered me a replacement but told me upfront that it would be a refurbished device.

3) I pressured her about what if the replacement has the same problem. At this point she suggested a return and re-buy because the return window for replacement devices is 15 days from the shipping date of the original order.

4) I thought about this for a while (silence for 4-5 minutes) was just about to give in and do the return and re-buy then she suggested to do a replacement but with a new device. I didn't ask her how she was going to manage that but based on how the conversation went my guess is that they normally only do this for "DOA" replacements.

5) After a few times on hold while she got authorization and spoke with a manager, and after a long time wasting conversation while details were updated, both on my account and in their system, and while authorizations were pushed through. I was emailed a RMA that will put a hold on my CC for the new device while they wait for "DOA" device, which I don't have to send back till I get the replacement.

Overall it was about a 30 minute call. The RMA process appears very much like the RMAs I did with my Nexus 5 (Did that twice, once for a faulty speaker, the second was because the vibration motor broke) I'm not sure if I'm really getting a new device or a refurbished one. Not sure I'd even be able to tell the difference. But you can bet your ass I'll be putting it through the tests. (Audio quality, performance, display, etc, etc)

Side note: There is also a small glitch with the Chrome app. There is a single line of pixels at the bottom of the screen that is out of place, only when scrolling down IE: sliding your finger up. It would disappear when scrolling the other direction but would "stick around" until you scrolled a certain distance. In programmer speak It's almost as if the WebView UI control was moving and it was displaying something under it. The line of pixels we duplicated from about the middle of the screen when in landscape (figured that out by matching up where the line would go in an image that was being displayed)
[Nexus 5X Q&A, Help & Troubleshooting] BerryAl:
I've come from an HTC One M8 to a Nexus 6P and also thought that screen looked quite warm in comparison to the One M8, but the M8's screen's colours are especially cool. The M8 also has a pretty excellent display for a 1080p LCD panel, and people have cited the Nexus 5X to be using a relatively low-tier LCD panel in contrast to this. But overall the Nexus 5X is a huge upgrade, you must be enjoying it :D Especially the camera, the One M8 camera drove me crazy...
[Nexus 5X Q&A, Help & Troubleshooting] dg2119:
I have the Quartz and Carbon as well and have the exact same results as you. I ordered the carbon as I wasn't liking the quartz but now I am wanting to keep the quartz because the screen looks better
[Nexus 5X Q&A, Help & Troubleshooting] murfi:
how to check the manufacturing date?

anyway, i didnt notice the yellow tint until i read about it online, then i compared directly with my nexus 5. i would say the screen is just calibrated a bit warmer.
[Nexus 5X Q&A, Help & Troubleshooting] AlieNaTiZ:
Check your the three numbers of the front of serial number.

510k = The device was manufactured on 2015.10.~.

509k = The device was manufactured on 2015.09.~.
[Nexus 5X Q&A, Help & Troubleshooting] murfi:
the one that was on the sticker that was on the back of the phone?

the serial number in the settings app begins with 00b...
[Nexus 5X Q&A, Help & Troubleshooting] AlieNaTiZ:
Yeah. Sticker. If you remove that, you can check it the box your nexus 5x was in.
[Nexus 5X Q&A, Help & Troubleshooting] bblzd:
Unless the screen looks yellow on it's own I'd say there's no issues. If you have to compare it beside another device there will always be differences, especially when the vast majority of LCDs are much colder than they should be (over 7000k color temperature).

So to determine if your screen is too yellow I would try the following:

Show it to someone else displaying a white screen (blank Chrome, Google now, etc.) and ask them if it is yellow, without comparing it directly to another device.

I'll be trying this myself but I suspect I already know the answers for my particular case, it's undetectable unless side by side with a colder screen.
[Nexus 5X Q&A, Help & Troubleshooting] Perez92:
My screen isn't terrible by itself, however it doesn't seem to get too bright and the colors seem a bit bland at times. However, I've been very happy with my 5X. I asked for a replacement from Google yesterday and the new one should arrive tomorrow, so hopefully I'll notice a difference.

When I compared my screen to my HTC One m7 and my Amazon FIre Phone, there was a pretty big difference in screen temperature. Hopefully the new one will be on par with them.
[Nexus 5X Q&A, Help & Troubleshooting] graffixnyc:
You can also just look on your box on the sticker with the IMEI on the right side. it will say 9/2015 or 10/2015. My first quartz was 10/2015, my yellow tinted carbon was 9/2015 and my replacement carbon with no yellow tint was also 9/2015
[Nexus 5X Q&A, Help & Troubleshooting] sn0warmy:
Received my Nexus 5X today after ordering it late last week. The serial number indicates a 509K build. My screen definitely has a warmer ("yellow") hue but it's nothing to worry about. Anyone who has been around Nexus devices for a while knows that Nexus displays, in stock form, almost always have a warmer tint to them and tend to appear somewhat washed out. However, as with previous Nexus devices, all it will take to remedy this is a custom kernel that allows RGB color adjustments. A few tweaks with that and you'll never worry about the yellow hue or the washed out display again.

Just give it some time. No reason to bother RMAing your phones over it.
[Nexus 5X Q&A, Help & Troubleshooting] stu5797:
I just received my replacement for having piss all over my screen and now this one is all yellow too. What did google do for you guys who got a yellow replacement?
[Nexus 5X Q&A, Help & Troubleshooting] p13rr0t:
So I've also replaced my device because of yellow screen and my replacement...also has warmer screen. Don't know what to think. So far I think that ALL displays on 5x have this warm tint, some just more than others. Dunno whether or not I should replace this one also, I have thoughts to ask for a full refund and buy smthn like Xiaomi mi4c, but I want 5.2 screen =(

OR maybe it's just me and my tough luck.


Can someone who DOESN'T have this issue, upload photo comparison side by side with some other device?


just found photos made by graffix in this thread and it seems that both my nexus devices have yellow tint issue, tough luck then.
[Nexus 5X Q&A, Help & Troubleshooting] stu5797:
Did you let Google know that your replacement is no good? I did and they will call me tomorrow with options. 450 is a lot for a non perfect screen. In this thread someone posted a white display nexus as they actually received a good replacement.
[Nexus 5X Q&A, Help & Troubleshooting] p13rr0t:
Not yet, probably tomorrow I will. Seems like problem is massive for them.

I actually don't want to try my luck for a 3rd time, probably I'll just ask for a full refund.

Oh, sorry, just noticed your post above. Bad luck for both of us =)
[Nexus 5X Q&A, Help & Troubleshooting] stu5797:
I posted pictures 2 posts up lol. I am going to listen to their options they give me before I decide what to do. I really like this phone and form factor but I like good screens
[Nexus 5X Q&A, Help & Troubleshooting] p13rr0t:
Yeah, sorry, just noticed your post =)

Absolutely same position here, I mean there is an option to wait for custom roms like CyanogenMod or some custom kernels that will allow to modify screen temperature, but I just don't feel that it's a right way to go.
[Nexus 5X Q&A, Help & Troubleshooting] stu5797:
You are 100% right. Not for 450! Maybe for 250...
[Nexus 5X Q&A, Help & Troubleshooting] bblzd:
Anyone who RMA's for yellow screen, please post comparison pictures (100% brightness) between the old and new device if possible. Thanks!
[Nexus 5X Q&A, Help & Troubleshooting] graffixnyc:
Why not search the thread and you'll find some.. As a matter of fact a guy mentions them a few posts up ?
[Nexus 5X Q&A, Help & Troubleshooting] bblzd:
Oh I meant more examples from other users. Thank you for your diligent work showcasing various nexus screens though.
[Nexus 5X Q&A, Help & Troubleshooting] EeZeEpEe:
I agree. It's going to look even more yellow compared to a known cool screen. For example, I was playing Destiny on my Samsung TV and when I glanced down at my phone it appeared even more yellow. But normal use, I never noticed it to be that pronounced.
[Nexus 5X Q&A, Help & Troubleshooting] Raistlin1:
That is what happened with my original 5X, it was next to my GT Pro and whites look dirty. I was having battery issues also and wanted to try a new device so I RMA'd. Got my replacement device and holy crap this one is really yellow and makes my original look blue. So now I can't even test out battery life because there is no way I am keeping the replacement. Both devices have a 10/2015 build date.

Now I am torn on what to do, love the device but battery is pretty bad. 6P is an alternative but size is a factor and it's out of stock for ordering.
[Nexus 5X Q&A, Help & Troubleshooting] stu5797:
Mine both had a September 15 build date and they both have piss on them. I thought the October ones were much better
[Nexus 5X Q&A, Help & Troubleshooting] sn0warmy:
I said it before and I'll say it again, the warm "yellow" hue is not worth RMAing the phone over. If any of you owned a Nexus 5 or Nexus 6 then you'd know that this is not a new thing with Nexus phones. For some reason the manufacturers don't color calibrate the screens on these phones. Instead, they leave all the RGB color values maxed out with Gamma untouched. This give the phones a warmer tint and more washed out colors, right out of the box. And people always seem to mistake this for an issue with the screen.

However, like with previous Nexus devices, when custom kernels get released that allow for calibrating the RGB/Gamma display color values, you'll be able to tweak the display to have a whiter hue and deeper color depth. So, again, there is no issue with most of your displays, it simply just needs to be calibrated, which you can do once custom kernels get released.

For reference, here as just a couple of the vast number of threads discussing this same issue with both the Nexus 5 and Nexus 6.

http://forums.androidcentral.com/google-nexus-5/350508-nexus-5-yellow-screen.html

http://forums.androidcentral.com/google-nexus-6/470954-nexus-6-screen-warm-yellow.html

http://xdaforums.com/google-nexus-5/help/nexus-5-screen-yellow-tint-t2515785

http://xdaforums.com/google-nexus-5/help/nexus-5-yellow-screen-t2664233

http://xdaforums.com/nexus-6/general/screen-yellow-tint-t2944211
[Nexus 5X Q&A, Help & Troubleshooting] stu5797:
You can say that all you want but for $450 it should be right. It's obvious that some people have properly colored devices and some do not otherwise Google would not do these returns
[Nexus 5X Q&A, Help & Troubleshooting] sn0warmy:
Trust me, I agree that the screens should be calibrated before being shipped out. But you guys are RMAing phones that don't even have hardware issues. It's software related and can be easily fixed. As soon as a custom kernel is released you'll see that all the factory RGB/Gamma settings are untouched and uncalibrated. It will take 1 minute to fix it.

Hell, my $2,000 Macbook Pro's screen even looked yellow/washed out right out of the box. I had to calibrate the screen after powering it on for the first time.
[Nexus 5X Q&A, Help & Troubleshooting] bblzd:
I've shown the phone to a few different people and everyone has said it only looks noticeably yellow from the top and bottom viewing angles, which I agree with. I wonder if it's keeping the display dimmer as well though compared to the cooler calibrated ones.

My build date is Oct but it doesn't seem like that matters. Battery life is good.
[Nexus 5X Q&A, Help & Troubleshooting] qwerty12601:
That doesn't explain the huge variation from device to device. People are receiving replacements with much better colored screens. It's ranged from yellow, to white, to pink (which I'm experiencing).

And how does one go about calibrating the screen if they don't want to root? There's a growing shift towards unmodified Android given the refined versions. I wasn't planning on rooting. So there'd be no way for me to recalibrate my display.
[Nexus 5X Q&A, Help & Troubleshooting] sn0warmy:
Variations from device to device are going to happen with any LCD screen from any manufacturer. This is common, especially when the screen has received absolutely no calibration at all from the manufacturer. Also, while people are receiving replacements with less yellow screens, many are reporting their replacement devices having screens that are just as yellow or worse than their original. The links I posted above prove that this has been happening for a long time. It's not just a new thing with the 5X, or even Nexus phones, for that matter.

You're right though. To my knowledge, without rooting you won't be able to correct this. After Android 4.1 (or 4.0?) Google removed the ability to adjust gamma color settings. I don't know why they did this and it is quite annoying. Adjusting display color settings should be available in stock Android without rooting.

EDIT: And for the record, I just reverted my Macbook Pro's screen color calibration back to factory settings and when I put my 5X up next to it, the screen on the laptop looks noticeably yellower and more washed out than it does on the 5X. But when I change it back to my calibrated settings the screen looks phenomenal. My 5X screen will look just as good once I flash a custom kernel and calibrate it.
[Nexus 5X Q&A, Help & Troubleshooting] qwerty12601:
Oh I know variation happens with every device. Hence my 3rd Mpto X being the right one haha. But that's the reason to RMA now if you're not happy with the device.

Maybe doing so will make the manufacturers tighten up the quality control pre launch so they don't get so many RMA right off the bat. Going through the trouble of installing custom kernels to change the gamma and what notnis just letting the manufacturer get away with shoddy quality control and terrible tolerances.
[Nexus 5X Q&A, Help & Troubleshooting] sn0warmy:
That's a great point. I can agree with that line of thinking.

But it is important for people to understand that this is something that can be corrected, if they so choose to root. For those that don't want to root, which I understand because rooting disables the use of Android Pay (which sucks), then RMAing the phone is a viable option. However, previous comments have made it clear that RMAing it is definitely not a sure fire way to correct it. And even the RMA units that do look better, still don't look great and could still use some calibration.
[Nexus 5X Q&A, Help & Troubleshooting] qwerty12601:
Yeah, its good to know that it's correctible one way or another. Just frustrating.
[Nexus 5X Q&A, Help & Troubleshooting] graffixnyc:
For me it was worth getting it replaced. My screen is now good. While it's a tiny bit warmer next to other devices it's not nearly as noticeable as the one I sent back. It doesn't look piss piss yellow next to other devices like the one I replaced looks. I put the original I had next to a s6 edge, 6p and m9 and it looked like someone had dropped the phone in the urinal. The replacement while a bit warmer than the others didn't look yellow..

Also it's true that a custom kernel would adjust the colors but not everyone flashes custom kernels.. Hell I don't even plan on unlocking my bootloader which is a first in my life.. Haha I just don't see a need to. So in my case, someone who doesn't plan on unlocking the bl, doesn't plan on flashing anything custom and is staying bone stock then a RMA was the best choice for me. And I'm glad I rma'ed it as I'm happy with the current screen..