yashsingh1/xdaforums huggingface dataset:
[X Style (Pure) General] mrbrightside695:
This was posted in the Motorola Forums by one of the Motorola reps (@KariMoto) for what it's worth.

"Hello Everyone. I know a lot of you have been waiting longer then you should be for a replacement. I have informed most of you that the delay was due to inventory and the replacements are to be shipping out this week. I just received another update this morning that there were further delays and the replacements will not ship out until next week instead. I know that this is not the news that you all want to keep hearing. I'm sorry. Please PM me with your name and RMA number. I am going to look into alternative options, if there are any. By PMing me, I will be able to keep track of all your exchanges and will be able to respond to you all individually with more details."
[X Style (Pure) General] Andrew149:
Thanks for letting us know about the moto forums! ^^^^
[X Style (Pure) General] sebastianraven:
They were both holds and not full charges. I called my cc companies on both accounts and they didn't have any fraud alerts on their end.

The idea that I would use another person's credit card was just a lack of professionalism and a lack of training. Sometimes a call center needs to fill up the desks with people who speak English well and then train in general manners.
[X Style (Pure) General] mrbrightside695:
For those of you who haven't joined the Moto forums and PM'd [MENTION=1036749]karimo[/MENTION]to, do so NOW.

I placed an order for a new phone last Friday and it arrived yesterday (only took 5 days including shipping) as a test/temporary phone (see below) with every intention of returning it once I had the warranty replacement. I had a voicemail from Kari this morning, and she was able to get approval to turn that new phone into my warranty replacement. Out of anybody I've talked to, she has been able to actually get things done. I cannot say that you'll have the same success if you order a new phone and make the same request, but at least this should give some hope that someone in the management chain finally recognized the issue.

I can't post a link yet, but the thread title on the Moto forums is "Advance Exchange Time Frame" if anyone is curious.

In the meantime - the return policy on new phones from Moto, Amazon, and Best Buy seems pretty generous. The bottom half of my touchscreen was broken so I couldn't enter my password, but the rest of the phone was functional. I used TWRP's command line to create a new backup, and then I "borrowed" a new phone to restore that backup in order to answer text messages and missed calls and I was able to return it to Best Buy without a problem. For anyone with broken screens, if you can float the extra charge for a new phone for a while this can at least buy a little bit of time (just don't break the new phone too).
[X Style (Pure) General] brusslesprouts:
Still waiting for my device. Filled the claim on the 25th of october shipped it on the following day. Called a few days later and was told they will ship me a new device within 5 days after they receive it. Its now the 13th of Nov and i have no tracking # or a phone. Called today and was told they hope to have a tracking number for me next week. WTF
[X Style (Pure) General] joshuadjohnson22:
Got my code today and ordered it. I pmed that guy from the moto forums and he apparently hooked me up. Thanks
[X Style (Pure) General] Andrew149:
I have not had the same luck, I sent her a Pm twice.
[X Style (Pure) General] joshuadjohnson22:
It could have been unrelated but I sent it yesterday and got a reply that he/she will do all he/she can. And today I got a code... The rep on the phone said similar stuff "I'll bump you to the front of the line"
[X Style (Pure) General] Andrew149:
Today motorola sent me a PIN number to order my phone, I was able to order my new phone today!!! will be here the 24th.
[X Style (Pure) General] MattBooth:
Yep, Moto customer service isn't that great: http://xdaforums.com/moto-x-style/general/motorola-refuses-to-follow-consumer-t3250348
[X Style (Pure) General] brusslesprouts:
I sent her a Pm but have not got any response. I keep calling motorola and they tell me there supplies are low in the warehouse and not sure of when ill be getting a phone.
[X Style (Pure) General] Andrew149:
It took Motorola 1 day to build my device wtf, but yet im 24 days without a phone....
[X Style (Pure) General] JeffreyM:
I'm having also troubles with the Customer Service.

I bought my phone with a Belgian retailer.

After 3 weeks using the phone the bottom speaker bar grill felt off.

I contacted the store and they sent it to Motorola.

They sent the phone on the 29th of October and today, the 18th of November no news yet...

After 20 days they haven't done anything! My local store contacted Motorola and they didn't knew when it would be fixed.

(Normally I just get a new one but they don't know when...)

Is it that difficult to just send a new phone?! =/
[X Style (Pure) General] Andrew149:
From what I understand is Motorola had some low stock, so any day now you should be hearing from Motorola, but I would call them in the morning and see what's going on.
[X Style (Pure) General] JeffreyM:
Hmmm, I contacted the Motorola helpdesk but they can't help me.

They aren't providing any information with my IMEI number but without a RMA number from Motorola... (I didn't got that info from the local store)

Guess I just have to wait but this is ridiculous.

They need 3 weeks to repair a silver speaker bar?
[X Style (Pure) General] Andrew149:
Received my phone today.

Sent from my Moto X Pure.
[X Style (Pure) General] RemnantKing2:
How were you able to change the color of yours? When I contacted RMA they said they'd send the one with the same configurations
[X Style (Pure) General] Andrew149:
Motorola sent me an x code after they told me they were gonna send me the same phone, so idk what happened, I guess I got lucky.
[X Style (Pure) General] RemnantKing2:
Yeah lucky you, mines supposed to be sent out by tomorrow, we'll see what they say then.
[X Style (Pure) General] whodatfan:
So I want to return my XPE because the power button will only depress from the bottom half. I was living with the issue from day one because I just learned where to press it, but its getting worse and I also discovered a dead pixel in the upper right corner. What do I need to do to return it? I went on the pathetic website but the link for "return device" gives a 404 error. After all these horror stories, I will be demanding a link for moto maker to just order a new one and return this one when it comes in.
[X Style (Pure) General] SLORider:
Use the track by Contact Phone Number & Zip Code option instead.

Tracking by RMA # comes up blank for me as well.
[X Style (Pure) General] Andrew149:
After waiting 3 weeks for my advanced exchanged and calling motorola every week looking for my phone getting a different answer every time and being lied to and charged a $280 hold on my credit card motorola sent me a letter saying my Insurance was cancelled on my phone and will be refunded for absolutely no reason at all. here's the letter they sent. no

Dear Valued Customer,

At your request, we've cancelled your extended warranty. If you did not request this termination, please contact us immediately.

Contract Number : US-100056179-SC

Serial Number : 358986064036765

Termination Date : 23-NOV-2015

You should receive separate communications regarding any expected refund and its timing.

We're standing by at 800-734-5870 Monday - Friday from 7AM-10PM, Saturday - Sunday 9AM-6PM CT.

Regards,

Motorola Mobility Service Team

Note : A robot sent this, so please DO NOT REPLY. Instead, use the contact information provided.
[X Style (Pure) General] RemnantKing2:
My problem with the Advanced Exchange route is that once your RMA has been escalated they tell you that they were low on stock. That's cool...but you know you're low on stock, why tell the person over the phone that it'll be shipped within 4-5 business days when you KNOW there isn't enough stock? At least give me a more realistic estimate instead of giving me false information. And the problem is once your status has been escalated the Customer Service reps at that point will point out to you that your case has been escalated and that you should wait on an email form them instead.
[X Style (Pure) General] nathan_barstow14:
I had similar awful experiences with Moto customer support yesterday. I got my MXPE last Wednesday, and from the moment it arrived it wouldn't work right. No matter what I tried, whose SIM card I used, and after 2 factory resets, the device would not show any signal. In fact, the voice/data modem state was set to "off", and despite having the button to enable it in the "*#*#4636#*#*" menu, the radio would not turn on. I believe I had a factory lemon in that regard. I called tech support yesterday to try to get an exchange setup, and it took nearly 3 hours to get it all complete. The first lady got my address and city wrong, I noticed once I received the confirmation e-mail. The second lady couldn't figure out what I was talking about when I called to correct that. I told them it was my only phone and I shouldn't need to pay a deposit on a phone I've had less than a week that didn't work out of the box. I was only offered the advanced replacement with the $250 hold, or send mine in first. With the holiday season here, I didn't want to have $250 sitting in limbo on my account so I opted to send me phone in first.

As soon as I got off of the phone with the second person, I received an e-mail from Moto saying that they would provide me with a better option - they would give me a PIN code in order to order a new phone at no cost. So I called a third time. The next lady kept saying the e-mail I got was only the return label, and despite the fact that I read the entire e-mail to her and provided the name of the person in support that sent it she refused to believe it and of course had to [very slowly] tell me my two main options for a return. After that, I just replied to the e-mail with my work phone number and I received a call shortly after. 10 minutes after that, I had my PIN code and I ordered a new phone at [almost] no charge. Here was the kicker though... they asked for my original order number. They saw that I had customized the phone with the charcoal ash wood back. Yet, my PIN/promo code was only for the basic $399. So I had to just eat the $25 charge for the wood back AGAIN. After talking to them for over 3 hours and 5 phone calls, I didn't care. I just want a dang phone that works! Once I get the new one, I'll be mailing the faulty phone back.

But seriously Motorola, what a nightmare?! They should have regional tech support. If I don't live in India or China, why would you make me talk to someone that barely understands me and that I barely understand? I'm pretty forgiving about this, and it doesn't bother me most of the time - but when it takes 5 phone calls to get my situation sorted out properly, then there is a clear inefficiency in the way they are conducting their customer service.
[X Style (Pure) General] brusslesprouts:
after a month of not having my phone they sent me a pin # last night to build one. They have had the phone longer then i have owned it!
[X Style (Pure) General] RemnantKing2:
I am pretty jealous that literally almost everyone is getting codes to build a new phone. When I asked them they said that they'll be sending me one to match my current customizations. If it goes beyond this week as well I'll be asking them for a code.
[X Style (Pure) General] whodatfan:
Wow. Easy as pie. I sent a PM to [MENTION=1036749]karimo[/MENTION]to on the forums that I wanted to return my phone for a bad power button. Took her 2 days to get back to me but she only asked me 2 questions. If it was a custom and my imei number. Took a few hours and I got all the necessary RMA emails and a code to build a new phone. Once the new phone comes in, I have 10 days to return the original. Pretty sweet. Never had to call or hassle anyone.
[X Style (Pure) General] RemnantKing2:
Is she on these forums or Motorolas?
[X Style (Pure) General] whodatfan:
Motorola forum
[X Style (Pure) General] RemnantKing2:
How long did you wait before contacting her?

I attempted at calling Motorola and they said they can't give them out, the warehouse gives them out for people who have been waiting for a long time...told him what about people that got the code from the first time setting up an RMA...started beating around the bush and how that's not true. -.-;
[X Style (Pure) General] whodatfan:
I just PMed her when I decided to RMA. I was reading this thread when a few pages back someone mentioned checking her out because she gets you fixed up with the quickness. He wasn't lying.
[X Style (Pure) General] felix168:
I'm surprised that people who have bought Motorola phones didn't check out the Motorola forum first.

There seems to be 2 people who can really get things done over there.
[X Style (Pure) General] whodatfan:
Ordered my replacement last night. Scheduled for delivery next Thursday. Painless. Sorry for all the other peeps having trouble.
[X Style (Pure) General] dajmanjt:
Y'all are reaping the benefits from the attention that this thread (see below) got. Read through all three pages. The posts by jrtmoto are me. We basically proved that Motorola was deliberately not sending new phones from the warehouse in china, instead making people wait months (like myself) until they could put together a refurbished phone that matched my custom. Once I pushed until I got a code for a new moto it seemed like the floodgates opened. Most of the people posting in that thread have received x codes for new phones. Literally they kept me waiting for over two months until I finally got to fourth tier support who gave me a code. With the code I got my replacement in about a week. What a crazy ride.

https://forums.motorola.com/posts/e084e62115?page=1

---------- Post added at 05:54 PM ---------- Previous post was at 05:52 PM ----------

Also karimoto was no help a month ago. She basically told me to keep calling the same number and checking for updates, cause there was nothing she could do. Now she is giving out x codes like hot cakes. Definitely an improvement.
[X Style (Pure) General] felix168:
So what were you trying to say again? You came to the rescue and you saved the world? LMAO! Want a Captain America shield for Christmas or something?
[X Style (Pure) General] brholt6:
Thank goodness "tksupport" started that 3 page thread.
[X Style (Pure) General] RemnantKing2:
Complained on the Motorola forums and within 30 mins I was given an xcode....about time.
[X Style (Pure) General] dajmanjt:
Lol who cares who gets the credit? No one did anything to get credit. Motorola finally started listening to customers and giving them codes like they should have to begin with. That's the important thing. Customer service instead of customer ignoring. So right now I would say Motorola gets the credit. I was simply trying to help people get to the right Motorola forum thread that was getting the most attention and results. TKsupport created it. Give him the credit.
[X Style (Pure) General] Jay794:
Their online chat is a joke, their staff won't disclose any information relating to the roll out of marshmallow, wouldn't even say if it would be this year
[X Style (Pure) General] felix168:
Just to be fair to them, how were they supposed to disclose information that they don't know?

They have made it very clear though about one point about the upgrade, and that's they will roll out Marshmallow when all testing passed. In my opinion, that's better than rolling out some version that's full of bugs, such as Android 5.0 from Google.
[X Style (Pure) General] Jay794:
My point was more that they should know, tbeyre employed by the company, something major like a software update, I would assume their staff are informed
[X Style (Pure) General] hovikg:
They're giving me the runaround as well. Created RMA 2 weeks ago. First they said it was going to be 4-5 days, then end of week, then they're out of stock and have no idea when they'll be able to send me a phone. It's crazy!
[X Style (Pure) General] taphius:
Motorola support has been outstanding for me, returned quite a few Nexus 6's and Moto X's due to issues with the phone - never ran into a issue.

---------- Post added at 05:58 AM ---------- Previous post was at 05:55 AM ----------

You know what they say about assuming.

Customer support teams (working in a call center myself), they usually know jack crap about development or updates (unless they are in the queue to roll out)
[X Style (Pure) General] Jay794:
That's just bad customer service, how can you offer support for a product and know nothing about it? I genuinely had to explain to a Sony rep how to fix a problem through flashing ROMs, since unlocking the bootloader is made possible by these companies, you would think they would employ people who know about custom ROMs, or at least train people about that thing
[X Style (Pure) General] taphius:
Customer support in call centers are almost always just barely above minimum wage, you are not going to get technical people on the phone for that price. If you want that level of support you'll have to pay for it (one of the reasons why Apple support is pretty damn good)
[X Style (Pure) General] fix-this!:
I got tired of the lag and battery life, even with M. sold mine and got a iphone 6s. Sad that it has almost no lag and better battery for me. giving android a break for awhile. at least until N comes.
[X Style (Pure) General] ramrod112:
I asked multiple times when I preordered my Moto X Pure if it came with my carriers sim card. They assured me it came with only a T-Mobile sim card even tho I had training at Sprint that while purchasing it gave the option to choose the carrier you have. Motorola support is terrible. They actually caused me to cancel my preorder saying this device ONLY works on GSM networks and I argued with them that the specs on THEIR WEBSITE say otherwise. They apologized for the incorrect specs on the website even tho they were not incorrect. Even the supervisor thought they were in correct.
[X Style (Pure) General] zeb carter:
Order problems

I placed my order Christmas day. I checked the order status this evening just to see where in the process it was.

To my shock, the order showed cancelled. No indication why. I got into a chat with a rep who escalated it to see why. I received a call back after they had confirmed all my info and was told I would receive an email once resolved.

Still waiting. I will check back tomorrow.

From what I could tell, I should have received an email telling me the order was cancelled in the first place. I guess it pays to do my own checking but I still don't know why it was cancelled as of right now.

Update: after talking with an upper level of support regarding cancelled/on hold orders, the order has been reinstated with estimated delivery date of Jan 6.
[X Style (Pure) General] felix168:
If I were to buy one, Amazon is the way to go...
[X Style (Pure) General] jswclw:
I would have to agree. But even Amazon has their limits. They pulled the plug on my purchase after I received 3 faulty phones. The first 2 had static background noise in the handset earpiece, the third had buttons so loose that they rattled. Amazon would no go another round, but they were very prompt each time in sending replacements in advance of my return.
[X Style (Pure) General] zeb carter:
I got mine yesterday. FedEx "tried" to deliver it to the house but did not knock on the door to see if anyone was home. Driver left a door tag indicating additional attempts would be made over the next couple of days or I could pick it up at the local FedEx office. I stopped by there on my way back to the shop, was told that the driver would return around 5:45pm. He didn't get back until 6ish (closing time) but I have my phone! All set up but not carrier activated yet as service is paid by work and they confirm with our CFO/admin of the account. I am also gonna have to order a new holster - I like the Nite Ize line and their extra tall cargo holster works nicely!
[Galaxy Note 3 Q&A, Help & Troubleshooting] htc-rocks:
Hi All,

Just had an OTA update to N9005XXUGBOJ1 on my N9005.

Does anybody know where we can find a list of changes? Really all I want to know is if they have fixed the bluetooth and battery drain issues I have been experiencing since the orginal update to 5.0.

Cheers
[Galaxy Note 3 Q&A, Help & Troubleshooting] ithehappy:
No. You can't find any changelog! Samsung release these ROMs as they see fit, they don't bother to release any official or unofficial changelog!
[Galaxy Note 3 Q&A, Help & Troubleshooting] Milan Kerslager:
Better battery life with n9005xxugboj1

I have better battery life with n9005xxugboj1. In the older version n9005xxugboe9 the system uses more battery than display which was not good.
[General Questions and Answers] akhikp:
can any one help here How to lock samsung(S4,S5,S3) to specific channel(EARFCN).
[iPAQ rw6828, XDA Atom General] shpy:
Is there the link with pictures? I had searched on Google many times but i can't found it.
[iPAQ rw6828, XDA Atom General] fuseki:
Open The Case Of Atom

Hi ,i think this can help u..

open the case OF ATOM
[iPAQ rw6828, XDA Atom General] ryousuke:
hi is there an english guide?
[iPAQ rw6828, XDA Atom General] yannmrt:
Don't forget Google is one of your best friend, even in the dificult moment ;o))

http://translate.google.com/transla...&hl=en&ie=UTF-8&oe=UTF-8&prev=/language_tools
[Google Chromecast 2015] DROID3R:
I have a Samsung and the cec(Anynet) is broken on the latest chromecast. My ver 1 chromecast works perfect.

This is annoying because all I had to do with version 1 was cast anything and the tv will automatically switch to the chromecast hdmi input. Now i have to manually switch input with tv remote
[Google Chromecast 2015] Exlo:
Same problem here :( (Philips Smart Tv)

Chromecast v1 switches imput automaticly, but the Chromecast 2015 does not, and its very annoying.

Is there a way to fix this? Or do I have to hope for an update in the future that fixes this?

-Exlo
[Google Chromecast 2015] maujavier91:
Any news? i recently bought 2 chromecast one 1st gen and one 2nd gen and the new chromecast doesn't work with CEC while the old chromecast does perfectly
[Doogee X5 Questions & Answers] dlfuller:
(This is a new thread for the Doogee X5 (normal) separate from the X5 Pro as suggested in the Root Doogee x5 Pro thread).

Noob here. The conflicting Posts for the X5 Pro versus Normal and v13 versus v14 are confusing. Is there a simple summary of how to root a X5 (normal) currently at v13? And, do I need to worry about an OTA v14?

Any concerns about being stuck after bricking my phone just to obtain root?
[Doogee X5 Questions & Answers] gramolitero:
this post is useless. GO TO http://xdaforums.com/android/help/root-doogee-x5-pro-t3218111 IT is for ROOT DOOGEE x5 NORMAL and X5 PRO.
[Galaxy Note5 Q&A, Help & Troubleshooting] jcole6197:
I have a sprint rooted note 5 and no matter what program I use I can't download music off of any of the free music downloaded apps. Why
[Shield Android TV General] garwynn:
Well, it's been a while since I've been doing posting away from my normal "hunting grounds" but since I wrote this up and know there are probably questions out there I'll just throw this review out for consideration.

What surprised me is that this changed my perspective on Android and has really gotten me excited about what it can do away from smartphones. Since I have it I'll be happy to answer any questions that I can, but the short version of it is this: It's the best Android device I've seen, bar none.
[Moto 360 2015] SanD-82:
Hello.

I've a car that has a multimedia system that enables me to pair my xt1058 via Bluetooth... This way, I can make and receive calls via voice, or even using the buttons located at the wheel... Whenever a call is received, audio is headed through the stereo's speakers...

So my question is: if my actual car-phone connection is over Bluetooth, would I still be able to have a 360 linked to my phone while I'm driving?...

Does the xt1058 support two Bluetooth connections at once?

Thank you in advance.

Enviado desde mi XT1058