yashsingh1/xdaforums huggingface dataset:
[Nexus 6P General] RPelham:
Looks like your right. Clicking here: http://knoah.com/about.html shows this:

Knoah Solutions is an award-winning, Global Outsourcing Services Company that delivers the best multi-channel customer and technical support services in the industry.

Huawei support is just outsourced, unfortunately it seems emailing Oscar may not help much since he works for the outsourcing team. You would need to contact someone at Huawei directly.

That being said, I wouldn't be surprised if the phone support was also outsourced.
[Nexus 6P General] mxjcmxjc:
Has anybody that ordered this month received any semblance of a shipping confirmation?
[Nexus 6P General] bjoostema:
Damn, can't believe I overlooked that! I will keep digging for an individual with an actual answer. Kind of makes sense now as to why they're relatively clueless...
[Nexus 6P General] imex99:
everyone needs to email him.... Bad news for my 10/22 32gb graphite
[Nexus 6P General] mtoda:
I just joined the cancelled list. Ordered on 10/19 for an Aluminum 64GB and the order was still processing as of today. Nothing new to report as others who have ordered before me are still waiting too. I have a LG G3 now and I'm content with it. Was thinking that by the time the 6P actually arrives in my hand, the holiday season would be upon us. Going to see if there are better "deals" during that time. I know Nexus 6P won't be on sale any time soon, but I think I can wait a bit.
[Nexus 6P General] DxTcmix:
I got mine today!!! 64gb Graphite and I am in love!!! I love this phone in every way (Minus metro Charging me $25 for a new nano sim & imei swap)
[Nexus 6P General] Jimlarck:
Huawei must really feel bad, I just got an email with a Bluetooth Speaker voucher code. The speaker costs 99 dollars and I'm getting it for free. Damn Huawei, this is overdoing it
[Nexus 6P General] imex99:
When did you order and from who?
[Nexus 6P General] matslarson:
I was in the mood to waste some time, so I contact Huawei's live chat...again. First message was this: "Hello and thank you for chatting with Huawei USA Device Support. My name is Robert. How may I help you today? If this is about the shipping date for the Nexus 6P, please give me your order date. :)"

because nothing inspires customer confidence like starting every support interaction with "I'm sorry we took your money a month ago but still have no product or ability to estimate when we might have said product (outside vagueries that will prove inaccurate anyway.) But please provide the date you foolishly allowed us to scam you so I can regurgitate the same unhelpful lie you've heard a dozen times already!" before the customer even has a chance to say anything.
[Nexus 6P General] imex99:
How?
[Nexus 6P General] DxTcmix:
Huawei Direct and I ordered it on 9/30. I would have got it yesterday but I re routed it to be delivered to a UPS store
[Nexus 6P General] Jimlarck:
Well okay not overdoing it. But I just got an email apologizing for the wait and they gave me a code to use while checking out for their $99 Mini Boom Box. Glad they finally decided to acknowledge their frustrated customers but I'm really hoping this doesn't mean they're delaying the orders.
[Nexus 6P General] jumpmanvi:
Just got mine direct from Google 11/10 ordered 11/8
[Nexus 6P General] jerrah:
free speaker for me
[Nexus 6P General] davwman:
Everyone, cancel your huawei orders
[Nexus 6P General] bjoostema:
Same free speaker here. I am grateful but I have a feeling this means they are about to bone us with a delay.
[Nexus 6P General] jerrah:
I'm using affirm and I can wait. They just offered me a 100 Bluetooth speaker for them being late I guess. I'll take a free speaker.

---------- Post added at 07:39 PM ---------- Previous post was at 07:38 PM ----------

Hello,

We’re very pleased by the overwhelming demand for the Nexus 6P devices and are working diligently to get them to all customers as soon as possible. Please understand that different models have different wait times. This can result in some receiving their product sooner than others even though the order was placed at an earlier date and may cause some confusion. As we are still processing your order we are very sorry for the delay you are experiencing. We would like to extend a free Bluetooth speaker that you can redeem at no extra charge. We hope this will help reduce your frustrations and make receiving your device a much more enjoyable experience. Thank you again for your patience to this matter and enjoy the highly anticipated Nexus 6P and a free Bluetooth speaker to go along with it.

Apply the following promocode at checkout after adding Bluetooth Speaker to Cart. Was the email
[Nexus 6P General] Elrxnita:
Those of you who got the speaker email, what were your order dates? I wonder if this means that we're not getting shipments this week :(
[Nexus 6P General] darshiki:
ordered my free speaker today too. after chatting with brian today he told me mine should ship out this week. i think the speaker may ship out before the phone lol.

edit:

64gb graphite ordered 10/15

edit 2:

looks like i was right. the speaker order went straight to pending. i have a feeling i won't be seeing that phone ship till next week :(
[Nexus 6P General] bjoostema:
Mine was 10/16 64gb graphite. I hope I'm wrong, but I don't think anyone's gonna see any movement this week.
[Nexus 6P General] owuaarontsi:
Yea just got my email too. 10/14 64gb/aluminum.
[Nexus 6P General] jerrah:
mine was 10/14 64 alum
[Nexus 6P General] Jimlarck:
10/16 here, guessing there giving us who are in the teens a free speaker. This might mean delays. Damnit.
[Nexus 6P General] thenewak:
Wth did you say to them lol
[Nexus 6P General] vinny1116:
IF I get the speaker before I get the phone I'll cancel the order for the device and keep the speaker.
[Nexus 6P General] jerrah:
hmm not even worth 99 bucks lol on ebay for30 bucks and amazon
[Nexus 6P General] matslarson:
lol that's awesome.

---------- Post added at 12:54 AM ---------- Previous post was at 12:49 AM ----------

If past orders are any indication, they seem to only ship once per week, on Monday. Since they didn't ship a single phone this week that pushes the next shipping date out to Nov 16th, which no matter what kind of justifying linguistic acrobatics they attempt, is no longer "early-November." Those of you receiving emails about the bluetooth speaker aren't going to get shipping confirmation until at least the 16th, which is why they're preemptively apologizing with crappy accessories.

As far as the speaker goes, it's a piece of **** and they probably have thousands of them lying around a warehouse that they can't sell, so they're giving them away for free to just clear backstock. I'd rather they just refund our phone orders by whatever it costs them to make the speaker, which is probably about $1.50, and not waste manhours shipping an apology product no one actually wants. That's time much better spent shipping the damn phones.
[Nexus 6P General] jr313:
I ordered the 2nd of this month and contacted Hauwie and they said I'd receive it early to mid December.
[Nexus 6P General] thenewak:
No speaker email for me 10/19 64gb graphite.
[Nexus 6P General] imex99:
No email for my 10/22 32gb graphite yet, I'll take a free crappy speaker though!
[Nexus 6P General] Jimlarck:
Actually you're right, the speaker is probably worthless to them. They're just trying to bribe us, can't believe I got excited. This is basically them preparing us for another delay notice. Damn Huawei, don't give me a speaker, give me my phone.
[Nexus 6P General] PorcelainGuard:
Got one of the cases I ordered today. Ordered from amazon. It's nice to see how the phone will feel, but I think it just makes me more anxious/impatient. I should really stop reading this forum. Haha.

The free speakers sound awesome no matter what they're worth.

10/27 64GB Graphite
[Nexus 6P General] Aircraft800:
That's funny! I canceled my order today, got the free speaker offer 4hr later, so I just ordered my free speaker!
[Nexus 6P General] PorcelainGuard:
Oh. Question. Has the location of the laser focus been pointed out? I would think the manufacturers would have take the ones that did cover the laser focus off the market but optimism isn't always accurate.
[Nexus 6P General] Jimlarck:
I always get a **** transaction when it comes to phones. It can never be order and receive, it always has to go wrong. Just my **** luck. First the N5 I ordered two years ago gets lost in transit, then it arrived cracked and a month later I finally get it. Now this. Screw my luck I've been a good boy this year come on
[Nexus 6P General] matslarson:
Haha I've had 2 cases, a glass screen protector, and a 10ft USB type C cable for so long they've worked their way to the bottom of the drawer I stashed them in. Let me just say, the novelty of knowing what the phone will feel like before you actually get it wears off very quickly.

Anyway, maybe it's just because I already have a very nice H/K portable speaker and a Bluetooth receiver for my home 5.1 system, but their attempts to placate me with a speaker I didn't want or ask for instead of delivering what I already paid for is just adding insult to injury. And for bonus insult points, the few people I've seen order the speakers are seeing them process relatively quickly, which only serves to underscore the fact that they have warehouse employees sitting around not shipping phones. Implying either they have phones on hand and just aren't shipping them or they've been selling and collecting payment for products they do not actually have on hand and have no way of accurately or reliably estimating when they will have them. Either of which is ****ed up.
[Nexus 6P General] PorcelainGuard:
Yeah... it got old after several minutes actually. I also have a screen protector. I'm sure you ordered before me so I imagine you're getting frustrated. I've seen it said that huawei has limited stock because apparently Google gets priority of their stock... which I get... but that doesn't make it any less frustrating.
[Nexus 6P General] matslarson:
You are waaay jumping the gun there buddy. They haven't even shipped the orders from mid-October yet. If you didn't order until November you shouldn't expect anything until at least December.
[Nexus 6P General] Jimlarck:
New estimate is next week, not by Nov 15. That's why they gave us the speakers. And then it'll be "next week" and then "next week" and so on so forth. So yeah, no idea what is going on. The email did nothing but "Hey we're still on track but sorry for the delay so here's a worthless speaker we have lying around in our warehouses instead of your tracking number for your 600 dollar phone". It didn't inform us as to why there are delays, it didn't tell us what they're doing to get us our phones. Just a paradoxical statement saying "we're still technically November and it's not late November so we're not late but sorry for the delay". They've only shipped one batch in one week. Wtf Huawei

---------- Post added at 07:35 PM ---------- Previous post was at 07:33 PM ----------

Huawei should close up their Nexus 6P orders. They obviously don't have any in stock and are waiting to get them made. So that's bad business and actually a downright lie. They're literally taking your money and lying to your face telling you it's in stock.
[Nexus 6P General] matslarson:
I heard the same thing and it definitely seems to be the case. If only that was indicated before ordering so we all could have spared ourselves the trouble and just ordered through Google.

---------- Post added at 01:48 AM ---------- Previous post was at 01:39 AM ----------

Seriously, how is "next week" which starts on the 15th, the midpoint of a 30 day month, still considered early November?

Quoted for absolute truth. Quite a way to make an entrance into the US market...
[Nexus 6P General] EvoYas:
I blame Google for going with this pos company, why couldn't they just let let Sammy or LG make the damn phone. Out of money and no confirmation on a shipping date what so ever.
[Nexus 6P General] D33T:
10/14 Graphite 64gb order, and just received the email for a free bluetooth speaker. I'm not thrilled that my 6P is still missing in action, I do feel a tiny bit better better about the whole ordeal.

For the following reasons...

1) Huawei has actually acknowledged that its taking FOREVER to ship my phone. Up until this point we've all heard nothing. Honestly it kind of felt like I was being scammed.

2) It may be a cheap bluetooth speaker, I've actually been wanting to pick up a cheap battery powered bluetooth speaker. So it's a small win for me, maybe not so much for everyone else in Huawei processing purgatory.

3) It may only have a street value of $25, but that puts me at the same level as those who received a $25 credit from google.

I guess I'm ok for now, but I still want to know when my ******* phone is going to ship.
[Nexus 6P General] owuaarontsi:
Now anticipate everyone's disappointment when we all receive a shipping notification and realize it's just the goddamn speaker.
[Nexus 6P General] mxjcmxjc:
Dayum Dream Crushed!!! [emoji53]
[Nexus 6P General] Elrxnita:
I don't understand... I ordered on Oct. 19th and didn't even receive their free offer. This is part of their early November cutoff date. At this point, I don't even expect getting it next week considering that orders before mine haven't even been delivered.
[Nexus 6P General] owuaarontsi:
If it's gmail, check your promotions tab. If not, then spam?
[Nexus 6P General] matslarson:
At least this made me laugh [emoji2]

Sorry brah
[Nexus 6P General] Elrxnita:
I just checked both... and nothing!
[Nexus 6P General] cbellevie:
It looks like it is for those of us who will now be waiting more than 30 days when they don't ship until next week (10/15 or before)
[Nexus 6P General] matslarson:
There's an FTC regulation regarding timely fulfilment of orders and between their vague promises and the 30 day mark passing without shipment, they're skirting violations. Basically they're trying to keep people happy enough to not start filing official complaints.
[Nexus 6P General] Jimlarck:
You guys want to set up a hangouts or something like that? That way we can easily tell each other when/if someone gets a shipment notification? Just a long shot.
[Nexus 6P General] thenewak:
Yeah add me Harold.l.Kirkland
[Nexus 6P General] Elrxnita:
Anyone who was hurt by Huawei, raise your hand! #huaweisupportgroup
[Nexus 6P General] Jimlarck:
PM me your email and I'll add you
[Nexus 6P General] tommyg562000:
edit* didn't read far enough back in the thread.
[Nexus 6P General] RPelham:
Ordered from Huawei on 10/21/15

Ordered with Google's Project Fi on 11/10/15

Cancelled Huawei order the morning of 11/11/15

Received shipping notice from Project Fi on 11/11/15

Project Fi upgraded my FREE shipping to Overnight

I'll have my phone in my hands tomorrow afternoon. =D Google's customer service and shipping logistics rock! I'm sorry for all of you still waiting and I truly hope you guys get your devices soon. Maybe with all of the cancellations it will boost some of you up the timeline.

Reasons for cancelling:

1. No transparency from Huawei, not definite shipping date, and I felt lied to. I was told it would ship late last week or early this week and nothing.

2. I dreaded what would happen if the phone I got was defective. I can't even imagine the RMA process, I'd much rather leave that up to Google.

Good luck guys, sorry again!
[Nexus 6P General] thenewak:
Done

---------- Post added at 11:13 PM ---------- Previous post was at 11:07 PM ----------

Anyone else want in on the hangouts?
[Nexus 6P General] owuaarontsi:
Sure. Owuaarontsi
[Nexus 6P General] PuffinNugz:
Which config did you order? How long did it say it would take to ship before you ordered? ie Frost 64GB says ships by 13th. Alum 64GB says 2-3 weeks. Of course I want aluminum. :/
[Nexus 6P General] thenewak:
Couldn't find you
[Nexus 6P General] owuaarontsi:
I'm in
[Nexus 6P General] RPelham:
Frost 64GB said it would ship by the 13th. Order page said Processing 11/19 - 11/23. It was exciting to get an email showing shipped and even more exciting when I saw FedEx Overnight when I didn't pay for shipping.
[Nexus 6P General] thenewak:
So on the ups my choice. I am going to be out of town next week can I have it reroute to where I am on a Saturday?
[Nexus 6P General] PuffinNugz:
Thanks. I was hoping you were going to say you ordered aluminum and it shipped faster than the 2-3 weeks.
[Nexus 6P General] RPelham:
Hmm.. I don't know where you're looking, but Google store says the 64 and 32 alums are shipping in 1-2 days. it has said that all day today.
[Nexus 6P General] PuffinNugz:
thats what google store says, but not project fi.
[Nexus 6P General] RPelham:
ah, I see. Very strange since after you place your order with Fi your order history in the Google store shows the phone. I would contact Fi support to see if maybe there is a mistake on the Fi site. Fi after all is Google, it seems strange they would have different delivery dates.
[Nexus 6P General] PuffinNugz:
I may try in the morning but I read somewhere, maybe reddit, that project fi phones ship on their own schedule cause they have different SKU numbers due to having the project fi app preinstalled.
[Nexus 6P General] RPelham:
hmm seems odd. a nexus is a nexus. my wife's 5X had a Fi app appear in her apps list (in system settings , not the app drawer) even though she's on Sprint and we ordered through the Google Store (Not Fi) I'll post tomorrow when I have the phone and let you know if that app is installed already.
[Nexus 6P General] Zeon45:
Same here 32GB Graphite
[Nexus 6P General] Buckeye911:
I ordered 128 GB aluminum on 10/23, they told me mid November shipping but I'm not holding my breath. Another person said he ordered the same configuration also on 10/23 and received his phone on November 6 . Another is still waiting on a 10/21 order so there seems to be no rhyme or reason to their shipping practices. These were people on Huawei forums and Reddit forums.

---------- Post added at 09:34 AM ---------- Previous post was at 08:43 AM ----------

I know it says $99 on the Huawei page but it's available all day long for $20 - $25 (depending on the color) from Amazon and $19 from Newegg.
[Nexus 6P General] Sorge74:
They sure wouldn't get stellar reviews on customer service. I ordered 21st, told early November, when is speaker...I mean I don't even want it..... I just want told me dun messed up. Close orders until then.
[Nexus 6P General] cotterman:
I ordered from fi on Tuesday. 64 aluminum. Shipped yesterday with 3-5 day free shipping. And,they shipped it over night free, so I'll receive it today. Couldn't take huawei limbo anymore. Best of luck to you guys though
[Nexus 6P General] PorcelainGuard:
I'm good with that if you guys want to add me too. Daniellem1227 @ gmail.
[Nexus 6P General] gdeangel:
Where did you see that a 128GB Aluminum ordered on 10/23 was shipped? I'm one of the ones that ordered on 10/21 and my order still shows "processing".
[Nexus 6P General] bkrickles:
I ordered 64gb aluminum on 11/2 and have been reading this thread several times a day since.

Last night at 2am in the midst of some insomnia I decided I couldn't wait anymore and ordered the same from Google.

the order immediately showed pending and by the time I got up this morning at 6am, it was processing.

I wouldn't be surprised if this bad boy shipped today and I receive it tomorrow, but at the very least I'll have it the beginning of next week.

Saving the tax became less and less important and receiving the phone mid December, which was possible, didn't seem like something I could live with.

I'm going to wait until after I receive the one from google to then cancel the one from Huawei.

I think their poor communication is what truly gets them in trouble. They haven't been that far off in their delivery predictions to get ragged the way they are here in these forums. That plus the fact Google is shipping at lightning speeds now and upgrading most everyone to free overnight shipping.

Bottom line is that the anticipation of getting what seems to be an amazing phone is making everyone a little more anxious than normal. I know I am. I've been watching video reviews, looking over accessories and planning my unlocking and rooting of this phone. It just makes me want it more and more.

Anyway, here's hoping that everyone get their perfect 6p asap and enjoys it to the fullest. I know I will.

Edit: Just checked my order again from Google and it's showing shipped. That's basically 7 hours from initial order until shipped and I placed order in the middle of the night. I can't track it yet but I hope it's coming overnight. Soooo excited!!

Edit2: Just received shipping confirmation and it is indeed coming fedex overnight for free (nice touch google). So, I essentially ordered today (2am) and will be receiving it tomorrow. Crazy and great at the same time. Gotta get my nano sim card now. I'll probably take the phone in with me to the verizon store and let them install the card and activate.
[Nexus 6P General] gdeangel:
Warranty

I saw an Android Police article this morning that claims that Nexus 6P warrranty claims will be handled by Huawei.

I did a little checking and found the Google Play Store directs you to Huawei for warranty claims. If this is true, so much for better warranty support from Google.
[Nexus 6P General] PuffinNugz:
Said what the hell and ordered through fi. I will cancel whichever does not ship first. Hopefully one of them ships soon. The Fi order says I won't get it til Dec 3-7. Hopefully I get it sooner.

If fi ships first, I will cancel and pay it off when i get my tax return. One benefit to fi is that I am going to China and Philippines in Jan or Feb for a couple of weeks or so and I can use it there. Sure, with fi I have to pay for service, but with Huawei and affirm, I would have to pay finance charges. The cost pretty much evens out.
[Nexus 6P General] matslarson:
sounds good to me. my username @ gmail
[Nexus 6P General] thenewak:
added
[Nexus 6P General] cecho:
Please add me as well. Mikekubik @ gmail
[Nexus 6P General] badbob001:
I gave up, ordered the frost from google, and cancelled my silver huawei order.
[Nexus 6P General] Buckeye911:
I saw it over on the Huawei store forums from a user named David2030. Here is the entire post from the "Huawei really inconsistent with shipping dates" thread. On November 11 he posted "I got luck. Ordered a 128 Gb Alum. on Oct 23rd and received it on Nov 6th."
[Nexus 6P General] abraxo:
talked to a rep today, he said mid december would mean the 10th-25th. Lordy, that's a big window
[Nexus 6P General] imex99:
When did you order?
[Nexus 6P General] owuaarontsi:
So wouldn't that mean we are past early November? Then why do they keep telling me it will ship early November? Lol
[Nexus 6P General] feyerbrand:
I ordered 10/26 and just chatted with a rep yesterday

Chat Transcript

info: Thank you for choosing Huawei Device USA Chat Support. A representative will be with you shortly.

info: You are now chatting with 'Robert'

Robert: Hello and thank you for chatting with Huawei USA Device Support. My name is Robert. How may I help you today? If this is about the shipping date for the Nexus 6P, please give me your order date. :)

you: ah yes I ordered on OCT 26 2015 and my order number is XXXXXXXX

you: it shows Processing I just wanted to make sure it wasn't lost

Robert: It's not lost. It'll say processing til it ships.

Robert: It should ship in late November.

Robert: 16th-30th.

you: ah perfect, will I get a tracking email when it ships?

Robert: You will. :)

you: awesome that is all I needed today Robert!

Robert: Awesome. :)

Robert: We thank you for your inquiry today and hope your experience with Huawei has been a pleasant one. In an effort to continuously improve our service, please click 'close chat' in the upper right corner and you will be provided a survey to complete.

you: have a good day!