[Nexus 6P Q&A, Help & Troubleshooting] daleski75:
Interesting chat with EE today about wifi calling.

info: at 11:25:50

Welcome to EE. A Customer Services Adviser will be with you shortly.

info: at 11:25:52

You are now connected with Franklin

Franklin: at 11:26:03

Hi, welcome to EE, the UK's biggest and fastest network. I'm Franklin on EE Service Chat. How may I help you today?

Dale Kilborn: at 11:26:24

Hi Franklin, I have a question about wifi calling on the Nexus 6P

Franklin: at 11:26:54

Sure, I'll check and help you with this quickly.

Dale Kilborn: at 11:27:25

Many thanks not sure if you can answer it though.

Dale Kilborn: at 11:27:49

If you purchase an iPhone from Apple you get EE wifi calling as it's built into the phone itself

Franklin: at 11:28:01

You're right.

Dale Kilborn: at 11:28:31

Yet the Nexus 6P has this feature built in as standard and yet you need to buy a 6P through EE why is this?

Dale Kilborn: at 11:29:26

The Nexus 6P is non-branded on both EE and through CPW google etc. is this a restriction EE are placing on the phones even though they support wifi calling out of the box?

Franklin: at 11:31:34

WiFi calling with EE network is exclusively a feature provided to EE customers on EE network.

Franklin: at 11:31:47

We do not restrict any features provided by any mobile manufacturers, though what they claim to be WiFi calling is technically different when it's come to EE network WiFi calling.

Franklin: at 11:32:04

It's a feature provided to use when you don't get a network.

Franklin: at 11:32:33

This enables you to connect to a nearby WiFi spot and use EE services as normal.

Dale Kilborn: at 11:33:39

It was more of a question about why you get EE wifi calling on the iPhone if brought outside of EE and why this does not apply to the Nexus 6P (which has to be brought at an EE store)?

Dale Kilborn: at 11:34:50

As far as I am aware there is no EE specific firmware for the Nexus 6P

Franklin: at 11:35:10

Dale, we have a special chip assigned to the handsets sold through EE to make the WiFi calling feature enabled.

Franklin: at 11:37:59

You need to discuss with Nexus support once as to what they claim to be WiFi calling Dale.

Franklin: at 11:38:13

If you check with other providers you can see that WiFi calling is a feature provided through EE, which needs extra technical feature to be included to the handset.

Dale Kilborn: at 11:38:43

So if the Nexus 6P has wifi calling built in as standard why does it have to be purchased through EE?

Dale Kilborn: at 11:39:24

I spoke to Google and Wifi calling is enabled and it enabled calls over wifi using a wifi hotspot

Franklin: at 11:39:48

What nexus 6p claims as WiFi calling is different to what EE provides Dale.

Dale Kilborn: at 11:40:44

So the Nexus 6P from EE is different to other Nexus phones brought elsewhere?

Franklin: at 11:41:28

Yes, we add an additional chip to enable EE WiFi calling on the Nexus 6p sold through EE.

Dale Kilborn: at 11:42:18

Could I just state I had a Galaxy S6 brought through CPW., I flashed EE firmware and got wifi calling right away (no special chips)

Franklin: at 11:43:03

You can state it but it's technically not possible Dale.

Dale Kilborn: at 11:43:50

I have used wifi calling and done the same for my friend who is also using wifi calling from his S6 (very little to no signal where he lives)

Franklin: at 11:45:05

Okay Dale, can you confirm if you made the call just as normal?

Dale Kilborn: at 11:45:31

I had a wifi calling symbol when enabled and could make and receive calls and sms over wifi

Franklin: at 11:45:44

Okay, did you use any apps for that?

Dale Kilborn: at 11:46:03

No apps it worked right away (after EE enabled it on my account)

Franklin: at 11:47:16

WiFi Calling is only supported by the EE version of Android and Windows devices, which can only be bought directly from us in one of our stores, online at EE.co.uk, or through our telesales team.

Franklin: at 11:47:18

Android and Windows devices bought from other retailers will not be able to support WiFi Calling.

Franklin: at 11:47:33

You can visit the below link for more details.

Franklin: at 11:47:42

Click here

Dale Kilborn: at 11:48:30

Many thanks for that even though the Nexus 6P supports wifi calling (built into the O/S)

Dale Kilborn: at 11:48:48

Have a good day :)

Franklin: at 11:48:50

Have a wonderful day. Take care. Bye.

info: at 11:48:53

The chat session has been closed by your EE Customer Service Adviser.