yashsingh1/xdaforums huggingface dataset:
[Nexus 6P General] Stabicus:
Huawei This is crazy

I understand the wait in shipping but the vagueness is completely unacceptable in this day and age from a company of this size. Be truthful with us and stop blowing smoke up our asses. Or not in this case, No dates posted on the order other than Processing in 5/7 business days. Um that's great except it has been a lot longer than that. And having worked in a call center before I understand the chat peoples stances, they probably really don't know anything more than they have been told. Its a company FUBAR that needs to be rectified if Huawei wishes to maintain the consumer relationship. Sorry for the rant, but seeing so many people going thru the same thing makes me believe this is standard for this company, not very reassuring to say the least.
[Nexus 6P General] Logi23:
If you were looking for just the 32 GB Aluminum, then ordering from Google would be a lot faster at this point. I ordered a 32 GB Aluminum on 10/27 just in case my Graphite delivery had issues w/ my address. The Aluminum went from pre-order to shipped within 16 hours or so. It is supposed to be delivered tomorrow actually.

It seems like Google just has a large stock of 32 GB Aluminums. You could still try picking one up from Google. It may process and ship out as fast as mine did.
[Nexus 6P General] hondajohn88:
Earlier when folks were saying to use Slice to track orders and to also check My UPS, I was thinking "Sweet...I'll try that!". I had also ordered the $35 case from Google and got a shipping email from them when it shipped. But I never got any notice from My UPS.

It was then I remembered I had both the case and the phone (ordered from Huawei) shipped to my work address instead of home, and I thought "D'OH!!" I tried to change my address in My UPS to my work address, but they evidently don't allow commercial address there. So, I'm totally in the dark regarding my Nexus 6P order hahaha dang it!

But, as many others in here, I initially figured I'd get mine sometime in the middle of November, so any earlier would be bonus. :D
[Nexus 6P General] rajivghandi767:
Beware the $30 restocking fee.
[Nexus 6P General] smeggysmeg:
Agreed. They don't want people to cancel their orders, so they're stringing us along. They already have our money.
[Nexus 6P General] YogiYahooeys:
I'd normally say that it would be ridiculous to charge a restocking fee for something that's not even going to ship for another month, but I wouldn't put anything past Huawei at this point.
[Nexus 6P General] pclaunch:
I just canceled my 64gb silver direct order and ordered from Google. Google charges less tax, so got one day shipping for only like $7 more. Estimated delivery is Nov 14th. Was getting late Nov from Huawei.
[Nexus 6P General] ggreenwood334:
I think I got a defective 6p. This might be the first frost made. Lol

Sent from my Nexus 7
[Nexus 6P General] scoot05redss:
Mine is super defective! I think it's a Chinese knock off! Oh wait........
[Nexus 6P General] LinuxParadigm:
Do you happen to remember what the expected shipping or delivery date was when you placed you order on 10/27?
[Nexus 6P General] Logi23:
Nov. 18-20 was the estimated delivery date. I didn't have an estimated ship date at the time of the order. It just went from Pre-order to processing within a couple hours then shipped out the next day in the afternoon so it was still showing "Shipping in 2-3 weeks" under the play store. I had ordered the phone around 10 pm on 10/27 as well.
[Nexus 6P General] chrisexv6:
Not sure where you live but Huawei doesnt charge tax to my state (CT)......Google does.

It basically makes the 64GB @ Huawei just about the same price (well, only $19 more) than the 32GB from Google after tax.

Im sticking with waiting for the 64GB from Huawei that I have on order, will most likely cancel my Google order soon.
[Nexus 6P General] itstee:
for me doesn't matter, huawei charged me tax.
[Nexus 6P General] Coderedpl:
Bastards
[Nexus 6P General] itstee:
Thats what i get for living in California. lol
[Nexus 6P General] Macleod52:
If your phone hasn't shipped they will not charge a restocking fee. How do I know? Because I canceled an order and wasn't charged the fee.
[Nexus 6P General] ggreenwood334:
If you all want to pm me states that charge tax and states that don't I can make a list up for everyone.

Sent from my Nexus 7
[Nexus 6P General] PhilPan:
I think it's too late to get tracking info now. This is really insane... This company is terrible, and I can't even believe it's legal to do this. How are our items marked as Complete, when they haven't even shipped yet?
[Nexus 6P General] acquiredhate:
I just canceled my order through Huawei and re-ordered through Google for the same 64gb aluminum. Reading all these experiences with the company has left me a little nervous for future support. Google's site says it leaves the warehouse by the 12th and Huawei said late November so the timing may be a push , I'd just rather deal with Google directly. Good luck guys.
[Nexus 6P General] reno55:
I'm really thinking if I have no tracking number by Monday or device I'm writing a nice little letter to my states Attorney General.

You cannot tell someone you shipped an order only to string them along.

---------- Post added at 04:34 PM ---------- Previous post was at 04:32 PM ----------

Now to top it off they turned their CS chat off
[Nexus 6P General] puritan007:
How long did it take them to give your money back?
[Nexus 6P General] yourmghq:
After tonight I am filing a BBB complaint, even though it may not help I think expressing my frustration to someone who is not working in their customer service department
[Nexus 6P General] govtcheez:
call your card company first and approve the store. Then call Huawei and have them reset it. I had to do this a few times, but it finally worked.
[Nexus 6P General] Macleod52:
2 days
[Nexus 6P General] D33T:
I'm going to cancel my order on Monday. I ordered a 64gb Graphite in the beginning of October, with a ship date of "end of October". Well, it's the end of October and I'm still in the dark as to when or if my phone will ever ship. Hauwei customer service has given me the same vague responses as everyone else.

It kind of stinks, this would have been my first android phone and I was pretty excited. But my current phone is on its last leg and could fail "soon", "soonish", "beginning of Novemember", or "The end of November". At this point I just need a phone. Maybe I'll try again after the hype dies down. But the way that Hauwei has handled my pre-order has kind of soured me on the 6P at this point.
[Nexus 6P General] barondebxl:
I don't know if it has been said already but some aluminium available on google and ship within 2 business days
[Nexus 6P General] nrfitchett4:
It seems as though some of y'all have never done a pre-order on a hot launch device before. About the only company that gets it right is Apple and they have the scale to do it. It seems as though Huawei and Google underestimated the demand for the larger storage options as those are the ones that seem to be shipping the latest. Only day 1 orders were told end of October, everyone else was told early November or later. Has anyone called Huawei and asked them for the same 25 dollar refund that Google is giving for the delay?

I dare all of y'all to put your money where your mouth is, cancel your order and either order from Google or move on. Calling your AG or the BBB at this point will solve nothing because there is nothing to solve.
[Nexus 6P General] ggreenwood334:
I agree with you there. But a lot of times estimated shipping times are worst case. I have always gotten my device early. Most people are upset for the lack of communication by huawei. I get its not past the estimated ship time yet. But a better window then 14 days would help. Why did Google give refunds. Why is Google shipping orders sooner then their early November ship dates. But at the same time I get that Google is a bigger customer then us pre orderers. Lol

Sent from my Nexus 7
[Nexus 6P General] adiliyo:
i'm glad you're okay with sub par customer service. some of us aren't.

their phone lines are down as well as their live chat. so now people can't even cancel their order because there is no way to contact them.

and i was told late october, well friday is the end of october and i'm 99.9999% sure nothing it being shipped out
[Nexus 6P General] krabman:
Yeah, could be luck of the draw but Google has beat every ship time they ever gave which is one thing I like about ordering from them. I did jump on one of their 64 gig aluminum's today and have canceled the order with Huawei since I ordered late and they told me late November and Google shows shipping by the 12th.
[Nexus 6P General] reno55:
I actually called then today and the cs rep I spoke to claimed since I ordered on 10/6 I was shipped early. After reading him the riot act that it's deceptive business practice to say you shipped when you didn't he continued to stand by that they sent devices for people like me who were to receive early to ups and ups can take 72 hrs to ship them.

He kept mentioning that they were releasing the phone in two days.

So now I wonder if they are sticking to Nov 1 no matter what and they have told ups to not ship until Nov 1.
[Nexus 6P General] adiliyo:
it's bizarre that they would be waiting until november to ship stock when everyone else that is selling them is shipping, but at this point i guess anything is possible.

i'm basically giving them until monday to ship (with tracking) or i'm cancelling my order.

as much as i want an android phone again, i don't want a non nexus, and i can't support a company that treats their customers like crap. i returned my 2015 X play edition and 2015 360 because moto was dicking around, and i'll forgo a nexus 6p too if need be.
[Nexus 6P General] reno55:
I just get the feeling they are sticking to Nov 1 actually shipping no matter what. I am guessing they have a contract with Google for a Nov 1 launch and they feel even with Google shipping they have to stick to their launch date.
[Nexus 6P General] Coderedpl:
Then why send shipment emails? That's what bugs me most, i rather wait with processing rather than have it shipped with no info on whether its actually shipped or not
[Nexus 6P General] reno55:
According to him the shipped emails were due to them releasing them to UPS to be fufilled
[Nexus 6P General] mejori:
if we want to be heard ..use social media .. https://twitter.com/HuaweiDeviceUSA m:good::highfive:aybe if we all join in something will happen

complaining on xda is not going to get results ( i complain too):p
[Nexus 6P General] Coderedpl:
Tha'ts very "backwards" in my opinion, every company ive purchased from did it the "normal" way of sending shipment email followed by a tracking #
[Nexus 6P General] adiliyo:
I guess we'll see come Monday.

If the shipping email weren't a mistake, then it's really odd no one at all has gotten one since.

---------- Post added at 03:28 PM ---------- Previous post was at 03:27 PM ----------

I've tweeted at them as well as Google+ and Facebook. Nothing today in reply yet.
[Nexus 6P General] SensualPuma:
Why would they have a contract w/ Google? LOL they are the manufacturer they can do whatever the hell they want.
[Nexus 6P General] Coderedpl:
According to this guy, he got his:

http://xdaforums.com/showpost.php?p=63553417&postcount=528
[Nexus 6P General] SensualPuma:
I will seriously pay extra for them to ship it to me now. I can't wait considering I only have a flip phone :P

#firstworldproblems
[Nexus 6P General] quickstang:
If it were to show up tomorrow on Google, you'd still get the play store credit. If not, then it probably doesn't matter unless you know which place is going to ship first. I ordered from Huawei since it showed back up last night. No telling when they'll show up again on Google.

Sent from my Note 4, patiently waiting on my Nexus 6P
[Nexus 6P General] zbealeo:
Ordered Graphite 32GB on 10/11

Just says processing, hopefully I can get an estimation on Monday when chat is live

Was late to the boat, not expecting it soon to be honest
[Nexus 6P General] lskeys:
Ordered Oct.1st from Huawei. Been showing processing. I use Slice for tracking shipment. You can link your Amazon and other account. It also shows the Nexus 6P order from huawei. Strange thing happened tonight. It shows a shipment. Not to me but to a shipping warehouse in Illinois. A big box , a a bunch of boxed phones ready for shipment. I think we will get shipments next week. SOMEONE ELSE, please download slice and link your Google and other account. See if Huawei is in there. And see if you see boxes for shipment. Thanks..
[Nexus 6P General] AndroidPurity:
I was in a rush when I ordered mine and ordered it as a guest without creating an account. Was trying to hurry incase they sold out of the 64GB again on their website when I ordered a week ago. Now because I ordered as a guest account I can not track my order status. :mad:

Of course I have my confirmation email, but that is it. I created an account with the same email and address I ordered with. So I will contact them Monday and hopefully they will be able to change the account on my order from the guest account to my actual account I created now. Hopefully withOUT having to cancel and reorder. I can not see why they would not be able to do that. In retail places and customer technical support centers I have worked in were able to change the account of an existing case/order. So fingers crossed, otherwise I am in the dark until I get the email of the phone being shipped.
[Nexus 6P General] hondajohn88:
What did you choose for shipper? And did you put your order number starting with "HUAWEI"? Did you have to manually add the order or did Slice find it automatically?

EDIT: I had to move my order back to my inbox, and now Slice sees the order. However, there's no shipping info there. I ordered my 64gb graphite 6P on the 20th.
[Nexus 6P General] Humpie:
I wanted to order one from the Netherlands and deliver it to a friend in the US, but stupid Huawei won't let me. I get an error when processing the order
[Nexus 6P General] NLCMOBSTA183:
I still can't get it to see the order
[Nexus 6P General] d60:
Huawei website does not accept any credit card outside USA :crying::crying:
[Nexus 6P General] mejori:
To track your order:

http://xdaforums.com/showpost.php?p=63416577&postcount=58

Q&A thread:

http://xdaforums.com/nexus-6p/help/direct-huawei-issues-nah-t3221430
[Nexus 6P General] puritan007:
Unless you speak fluent super thick accent don't bother calling them I could not understand anything the 3 people I spoke to said. I saw they offered the 128gb version now and wanted to change order from 64gb to 128gb but after not being able to understand them I gave up 64gb will do.

I think we must simply wait. Mine I ordered off Huawei Web site 10/15 stated at the time will ship late October. After I ordered mine if changed to early November and pre-order instead of order (literally minutes after my order the site changed.) they went ahead and charged my credit card the next morning and I've made two payments towards my phone I don't even know if it's made. My status at Huawei said processing.
[Nexus 6P General] NLCMOBSTA183:
Is that the only thing you did I marked mine as unread and still not showing up
[Nexus 6P General] ggreenwood334:
Mine showed up but no order number or shipping Info. Ordered 10/14
[Nexus 6P General] SocksNUrToaster:
Slice won't find my order either
[Nexus 6P General] jp6304:
I see mine in Slice but no shipping info. What shipper is it showing?
[Nexus 6P General] ggreenwood334:
I even added my order number and it just says order number unknown... hmmm
[Nexus 6P General] SAL8116:
Hopefully we see some movement this week.
[Nexus 6P General] DoobyDroid:
After going into cpw and actually holding the 6p today I opted for a 32GB 5x felt nicer in hand still 6p to big got shot of my nexus 6 for that reason they only had silver 6p looked tacky to me
[Nexus 6P General] jdub251:
How'd you get it to show? Won't show in mine.
[Nexus 6P General] hondajohn88:
If you're asking about Slice, for me I had to move my Huawei confirmation email back to my inbox, uninstalled Slice then went through setup again. I linked my gmail inbox, then linked my Amazon account when it asked me to. After all that my order showed up, but there's no shipping info, and when I tried using the order number to manually add tracking, it just created a useless shipping card, but since there's no real tracking number, and I have no idea what shipper will be used, I just deleted the shipping part. So it shows my order, but I don't know the specifics about how the other person set up his Slice to track his order.
[Nexus 6P General] lskeys:
Slice last night.

This is part of the pictures I got from slice last night. This is my order from October 1, 2015. Huawei order was in Slice. Also, the information from Affirm. Last night when I clicked shipment, it showed the ordered delivered to some where in Illinois. But it showed a big box. On one of the pictures it shows shipping boxes, brown boxes that companies use to ship. Now I think that the reason for the picture attached is my order is in that big box. Getting ready to ship. At least I hope. I did not receive a shipment yesterday from Huawei.
[Nexus 6P General] adiliyo:
that was one of the few day on (9/29) orders that got tracking information (by UPS, i wasn't expecting huawei to get anything out in a timely manner)

the fact that he got a shipping notification from UPS with a tracking number also makes the story of "they're waiting on a pallet to be shipped and scanned by UPS" kind of BS, because as soon as the label is generated, the tracking number is created at the same time, which is then in UPS's system. it might not populate right away, but you will get the notification within 24 hours.

we're now past 24 hours from the initial shipping emails that went out yesterday and no one has gotten any new information about their orders.

that seems pretty odd to me.

again, i want this all to work out, but i'm getting some pretty serious doubts at this point.

also, i mean no one has gotten a shipping notification since initial (3 or so) and then the batch that went out yesterday for only aluminum models.

they either realized they screwed up and are now going to send them out when it's actually shipped, or they're just going to keep quiet and pretend like this didn't happen, just like their initial estimate of "late october" which now they claim was always "early november"
[Nexus 6P General] noahthedominator:
Well after all the waiting with Huawei I went ahead and ordered a Nexus 6P through Google instead. I'm tired of being in the dark and told "early November". However I did order a 32gb instead of my original 64 GB. However I should get it Nov 4-6.
[Nexus 6P General] hondajohn88:
Sounds like a good tradeoff. You lose half the memory and you get it early November. :good:
[Nexus 6P General] kaylord84:
Still no tracking information smfh
[Nexus 6P General] sjh858:
64GB Aluminium from gethuawei.com on 10/15 .... nothing yet
[Nexus 6P General] Electricview:
but i dont have an account according to them....
[Nexus 6P General] rlukas79:
Supposedly the devices are being shipped tomorrow , 10/30. This is for people that ordered before the 21st or whatever cutoff date has been thrown around.
[Nexus 6P General] skw5115:
You don't actually log in. it'll be a link that took you can click at the bottom of the screen after you click log in and you are brought to the login screen
[Nexus 6P General] Fidelio_o:
Just received my tracking # from UPS Quantum. It will be here tuesday :) :)
[Nexus 6P General] kaylord84:
I just got my tracking number estimated delivery November 2nd monday
[Nexus 6P General] NLCMOBSTA183:
Just got mine to Tuesday
[Nexus 6P General] Kryme:
Which color and size if you don't mind me asking?
[Nexus 6P General] Fidelio_o:
64GB Alluminum
[Nexus 6P General] slopokdave:
I ordered 10/21, 128gb alum.. I think I missed the cutoff by 1 day.
[Nexus 6P General] hondajohn88:
What color and size did you guys order?

EDIT: Man ya gotta be fast on this to ask first lol
[Nexus 6P General] SAL8116:
According to UPS delivery Tuesday. About freaking time.
[Nexus 6P General] yourmghq:
I just received the email. Receiving on Monday!
[Nexus 6P General] kaylord84:
You can also track via reference number on UPS.com the number is your order number
[Nexus 6P General] smalltownbird:
Ordered a 32 aluminum on 9/30 and just got a text from ups that it will be here Tuesday. Finally some info!!!

In VA by the way
[Nexus 6P General] dadymon53:
Just got my tracking number for my 6p. Wooo-haaaa! I ordered on 9-30-15,the 32 gb aluminum!
[Nexus 6P General] Electricview:
Yay Sir!!! thank you very much!!! and just so everyone knows, no i have no tracking info either (order says complete and shipped 128gb silver 10/20). But now i at least have a point of reference i can refer too!! I did receive the email originally saying shipped.. but have NOT received anything from ups (nor does a reference tracking with my order number turn up anything).

Nice avatar too! MM is my fav :)
[Nexus 6P General] PuffinNugz:
You mean they are really shipping and there's not some huge conspiracy?!?!??? lol
[Nexus 6P General] Fidelio_o:
Mines is coming from Fort Worth, TX. 64gb ordered 9/30
[Nexus 6P General] Coderedpl:
No email yet for me and checking by reference number doesn't give me any results, hopefully I get something soon.

Funny thing is that I just got off the phone with them and was told the following:

- The emails sent earlier are basically saying the phone is READY to be shipped, boxes are being checked to make sure they are "secure" and etc, it's not a confirmation of actual shipment.

- Seeing as I ordered on 10/4 I'm suppose to get it delivered next week.

- I was told its most likely coming from Texas location

- I was told its getting shipped by UPS ground

- I was told that THEY were informed the phones are ACTUALLY shipping in the next 2-3 days.
[Nexus 6P General] tacosrdelicioso:
Well this has been a real treat to read. Told you all you were overreacting. No conspiracy. Dammit
[Nexus 6P General] MrWilliams2:
Nothing for me just yet. 10/19 64gb aluminum.
[Nexus 6P General] rdcamero:
Still hoping for tonight or tomorrow.Ordered 32gb aluminum on 10/01.
[Nexus 6P General] black sheep1:
Just wanted to let you guys know that I just received tracking information from UPS. Says it will be delivered on 11/3, by end of day. :)