yashsingh1/xdaforums huggingface dataset:
[Nexus 6P General] D33T:
I must have the worst luck, my speaker hasn't shipped.

"We're really sorry that you ordered a phone a month ago and we haven't shipped it. Here's a promo code for a free Bluetooth speaker that we'll never ship either."
[Nexus 6P General] rlivin:
How long the wait before i should complain about wanting the bluetooth speaker?
[Nexus 6P General] cbellevie:
Just a guess, but I think they are sending the speaker offer to everyone as they hit the 30 day mark.
[Nexus 6P General] jdenman03:
Sweet I hit the 30 day mark on the 26th
[Nexus 6P General] darshiki:
speaker shipped yesterday and got it today.. amazon logistics..
[Nexus 6P General] D33T:
How? Its Sunday.
[Nexus 6P General] Blaze420916:
So in confused can we use affirm to but through the play store? If so how do you use it to but from there?
[Nexus 6P General] darshiki:
amazon logistics delivers every day of the week iirc. it's a nice little speaker. pretty good volume for its size. but not worth me waiting a month and then cancelling my phone order.
[Nexus 6P General] D33T:
I had no idea that amazon offered that? That's pretty awesome.
[Nexus 6P General] bjoostema:
Yes, but it's retroactive. You would need to cancel with Huawei, in which case the money would be refunded to Affirm, making you eligible for another like loan. This takes about 24 hours. The catch is, that in order to use Affirm on the Google Store, you have to have the money in your account for the initial purchase. Once the purchase has cleared on your card then you submit the loan to Affirm by attaching your card, an option on their website. It can take up to six days, but they then put the charged amount into your account and you make the monthly payments as you originally would have with Huwaie, except, you have to out the money out for about six business days to begin with vs. not needing to put anything down with getHuawei. I went this route despite stating that I was going to stick it out with getHuawei and do not regret it, just hopeful that they get the money back in my account fairly soon. They are reputable, but the interest rates are kind of high considering the national average is around 15%.
[Nexus 6P General] kick069:
How long does it take to fully cancel an order? i am going to cancel my order before the first payment is due. What a messy ordeal this has been.
[Nexus 6P General] Pieman2:
Just to make sure I'm reading this right, do you need to have the full amount that needs to be paid for the phone on your card, or just the first payment amount?

I'm tired of waiting for Huawei to ship my phone, and would rather purchase through the play store with Affirm, but only if I can do monthly payments.

Edit: Got in touch with them, I understand how it works now.
[Nexus 6P General] tbwen:
Man... The whole point of going through Affirm was because I don't have enough to cover that initial purchase.
[Nexus 6P General] Elrxnita:
I just received tracking for the speaker... Through Amazon... Huawei still says pending... Phone is still not shipped :(
[Nexus 6P General] bjoostema:
I completely understand man, it's a pain in the ass. I would call Affirm and see if perhaps they can pre approve you. It wouldn't hurt to ask and they actually offer a lot of methods, so that may be an option. I'm just not certain as I didn't go that route due to my paycheck hitting in time to pay the full amount outright for a week until it's returned to my account. I'm sorry dude, I totally understand your position.

---------- Post added at 04:58 PM ---------- Previous post was at 04:53 PM ----------

Unfortunately, you need to whole amount of the purchase at first. Then in up to six days it will be refunded to your account with the monthly payments set up.

---------- Post added at 05:03 PM ---------- Previous post was at 04:58 PM ----------

For those seeking the Affirm method of ordering off the Google Store: If you do not have the full amount of the device available to you, you can try one other option. On the Affirm website you can link your card via the "Card" tab at the top right of the website. If you have made recent purchases in the past 30 days and they meet the required amount of money for a loan, you can take out a few until you have the amount needed to purchase the device from Google directly. You will still have to wait the up-to-6-days before the money for the multiple loans is placed into your account after approval, but you will then have what you need to purchase the device from Google. Just make sure you read the interest rates applied and can live with that. I'm not 100% sure but with multiple micro loans, you will likely be paying a bit more that the original interest from using Affirm at getHuawei, but it shouldn't be too much of a difference. Hope this helps someone, I understand that waiting on getHuawei is a waste of time and if you can go this route and agree to rates, go for it.

---------- Post added at 05:08 PM ---------- Previous post was at 05:03 PM ----------

I did it on Friday morning and it took about three hours for it to be closed out on the getHuawei site. YMMV but I believe I recall them stating that it can take 24 hours...mine was obviously far less time.
[Nexus 6P General] D33T:
How do you set that up to track through Amazon?
[Nexus 6P General] davwman:
Considering cancelling. Used affirm and already started making payments. When I cancel how is my money refunded?
[Nexus 6P General] matslarson:
If Google has the model you want in stock I would order one and talk to affirm about switching the payments.
[Nexus 6P General] AndroidPurity:
I feel horrible for you guys before 10/22 still waiting. Looks like I made the right decision canceling my 10/19 order Monday night. I knew when they didn't ship that day when they had the past 2 Mondays, I knew that was a bad sign. I ordered from Google Monday night and got it Wednesday with 1 day shipping.

You guys are definitely better off canceling and ordering from Google if possible. Esoecially if the dont ship tomorrow. Unless you don't mind waiting another 1 to 2 weeks. But I love the phone guy!. I know you all will love it too!
[Nexus 6P General] dowood:
I ordered my 128 Aluminum through Google fi and had it in hand 2 days later.
[Nexus 6P General] jerrah:
been 32 days now.
[Nexus 6P General] Buckeye911:
Only 24 days for me, I sure hope they ship some units this week.
[Nexus 6P General] dcillusions77:
I just hope we get ours before Christmas ordered them 11/6 64gb aluminum and graphite
[Nexus 6P General] liquidsnow:
Day 24 for me. I'm not expecting shipment until sometime in December.
[Nexus 6P General] Jimlarck:
Those of you who have reached the 30 day mark should be able to file an FTC complaint now. Wait until later today and if they don't ship today they'll be waking up tomorrow up to their necks with legal problems.
[Nexus 6P General] matslarson:
Lol "only"
[Nexus 6P General] jhnstn00:
[emoji443]I'm on a Huawei to Hell[emoji444]....14 days so far. Hope the phone ships our for many of you today.
[Nexus 6P General] Vandam500:
Huawei clearly said any order placed after October 22 would ship in late November.
[Nexus 6P General] Jimlarck:
Doubt that's the case now that they've delayed early November orders. I'd say you guys are probably gonna be pushed to early December :(
[Nexus 6P General] zil2mz:
Called first thing this morning, I ordered the 32gb graphite and they are saying this week. So I'm guessing the 20th since the 21st would be 30 days for me.
[Nexus 6P General] Elrxnita:
I didn't do anything! My amazon account just sent me an email saying that I was going to receive a shipment through FedEx.
[Nexus 6P General] jhnstn00:
When I ordered it stated early to mid December. I hope before Christmas.
[Nexus 6P General] davwman:
Cancelled my order with huawei. How long until any money is refunded to affirm? I already started making payments.
[Nexus 6P General] kick069:
that was pretty funny!

Huawei... or another, i'm gonna find yah, i'm gonna , getcha , getcha, getcha getcha

Its been 20 days for me, which I can certainly wait, but I disagree with them taking funds prior to shipping and not being able to deliver a product within a period prior to the first financed payment is due. I feels a bit odd to be financially obligated to pay for something you don't even have yet.
[Nexus 6P General] thenewak:
So Huawei has been telling me next week for 2 weeks now and last week was told it would prob ship today. I just got this on twitter. 10/19 64 graphite.

Hi Lee. Again please check your e-mail for an update to this situation. We can estimate your shipping date as the last week of November at which time you will receive an e-mail notification with tracking number. Again we are sorry for this delay and appreciate your patience. Thank you. RW.

WTF
[Nexus 6P General] Jimlarck:
They are all over the place.
[Nexus 6P General] razortaz18:
I ordered a 6P from Huawei on 10/22. Last week I got impatient and canceled my order and reordered through Google. I've already recieved and returned it. It was alright. It's no match for my Note 5 though.
[Nexus 6P General] matslarson:
Thanks for wasting time and space in the queue!
[Nexus 6P General] spooki_spaghetti:
Ordered on 10/22 contacted huawei on twitter and they said ships by 11/30 so hopefully they stay true to that, would love for it to ship this week but I honestly don't see that happening lol
[Nexus 6P General] imex99:
Lmao... I called affirm and they called Huawei and did a 3 way call.

The Huawei CS rep stated that mine would ship out 11/16-11/20.

The varying dates don't make sense.
[Nexus 6P General] matslarson:
Yeah it's not very reassuring that their estimates are always the absolute latest they think they can get away with and still be within their initial promise and the law.

Ie: ordered on the 20th? We'll ship next month on the 19th. We told you late November? We'll ship by the last day of the month.

They're basically admitting that they have no idea when they're going to have them available and they're just trying to give themselves as much time as they possibly can.
[Nexus 6P General] biggtdp:
Best decision I made was canceling my order. Placed my order Friday afternoon and just picked it up 15 minutes ago!
[Nexus 6P General] spooki_spaghetti:
You ordered 10/22 as well? I don't think this is the best way to get started with the US market haha
[Nexus 6P General] imex99:
Yes sir, 32gb grahite on 10/22

Could OP add our order dates to the first page?
[Nexus 6P General] jerrah:
Brian: at 13:22:32

I do see your order was placed Oct. 14th; please understand that the order delivery time-frame was scheduled for early or late November. We are still hoping to have a tracking number available for you within the week, when available.

me:but im making payments for something i dont have

Brian: at 13:24:59

I definitely understand the concern, and we are aware. However the device is shipping and should make its way to you by the end of this month.

you: at 13:25:54

end of the month???

you: at 13:26:06

hgow is that early nov

you: at 13:26:10

how*

Brian: at 13:27:06

It isn't and we know this, we know that early orders that were placed before Oct. 21st are going to start shipping.

complete joke.
[Nexus 6P General] morpheousrx:
Brian: Hello and thank you for chatting with Huawei USA Device Support. My name is Brian. How may I help you today?

you: Brian, I am very anxious to get this device in my hands. I was told late November delivery. Here it is, the second half of November and not an email, nothing. My invoicing still says "Processing". I'm growing increasingly LESS patient. As I understand it. Huawei is a large company in China looking to get a strong foothold in the USA. Slow manufacturing and vague shipment timings is not a model on how this goal can be achieved. Is there anyway that my order can be expedited?

Brian: We understand the concern and inconvenience; however there is no way to expedite an order.

you: And in regards to the lack of any information?

Brian: We only have as much information that is available. We do understand the frustration; however we are limited.

you: Brian, please understand, I'm not taking my frustration out on you, I understand you can only give information you have to give

you: ... with that being said, Can you find out any more information on my behalf about my order?... I would be ever so greatful.

Brian: Other than what is already given? However, as your order was placed Oct. 24th would receive a estimated delivery of late November. We really do look forward to our consumers receiving the device at the earliest convenience.

you: Brian, I appreciate the regurgitation of redundant information, however I'll be awaiting the 30 day period that a company is obligated to get a consumer the product that was purchased in hand. And on the 31st day I will be exercising my obligation. Thank you for your time and Have a great day.

Brian: I understand, you have a great week as well!

Brian: We thank you for your inquiry today and hope your experience with Huawei has been a pleasant one. In an effort to continuously improve our service, please click 'close chat' in the upper right corner and you will be provided a survey to complete.

What a Bunch of Bull$h1t!!! Huawei will never make it in the USA...the Nexus 6P will be a one hit wonder for them in US. I'm sure Google will never again give them the nod for phone manufacturing. Actually I just read rumors that Google will be following Apple in the control of Hardware and Software on their next NEXUS Device.
[Nexus 6P General] PuffinNugz:
Woohoo!! Finally. Just left AT&T with new sim card. This thing is a beast.
[Nexus 6P General] thenewak:
Was it from Huawei?
[Nexus 6P General] Squadalaah:
I guess a couple weeks ago I promised I would update here when I had more information about my own Huawei order (graphite, Oct 21st) so:

I cancelled it Nov 10th and placed an order through Google that same day, free shipping. Google shipped it out Nov 11th, and I received it on the 12th. Credit card company processed the refund as of this morning, so I can officially wave goodbye to dealing with Huawei directly.

Those of you still waiting, I feel for you. I was glued to this thread for weeks, but once you take your phone out of the box... It's something special.
[Nexus 6P General] PuffinNugz:
No. Cancelled huawei order and reordered from Google on Friday.
[Nexus 6P General] matslarson:
Until you have a warranty claim and have to go through them XD
[Nexus 6P General] cbellevie:
UPS Amazon shipments will deliver on Sunday. I received mine Sunday night as well.

Still nothing on my actual phone tho!
[Nexus 6P General] Squadalaah:
Gaah don't remind me! Fingers crossed, it should never happen...
[Nexus 6P General] DeathmonkeyGTX:
If you people live in a place where the play store sells hardware y'all would probably all have your devices by now.
[Nexus 6P General] cbellevie:
This is me tomorrow morning (order 64gb graphite 10/15).

I realize things happen and don't always go as planned. I am sure that they have obligations to Google that they also need to keep and I can understand that being their first priority, no matter how much that sucks for me or any of their individual customers. Right or wrong, ultimately, it is undoubtedly in their best interests to fulfill the Google orders first.

But not being forthcoming about this, the overall lack of information and being left feeling strung along indefinitely... sorry Huawei. My mistake going with you, my mistake not trying harder to catch my device being available on Google so I could cancel and simply place through Google, but just not cool the same.

To be honest, my fear now is that they are simply going to start canceling the 30+ day old orders (which, technically, I think they are supposed to do?) Maybe the speaker offer allows them around such obligations? I certainly don't feel like they have told me the wait was going to be any longer than previously had in the speaker offer email.
[Nexus 6P General] D33T:
10/14 64 GB Graphite order here. I'm officially past the 30 day mark. Still no shipping info from Huawei. On twitter they suggested that I look for an update email in my inbox today. Still nothing, unless they meant the free speaker offer? The speaker did ship today, so they are at least capable of shipping something.

Here's hoping a new batch ships tonight, but I'm not overly optimistic at this point.
[Nexus 6P General] brooklynchildxbc:
just canceled and ordered from google good luck guys
[Nexus 6P General] thenewak:
They are referencing the speaker email. I've went a round or two about that with them already.
[Nexus 6P General] Jimlarck:
To be honest I have a bad feeling that today we won't be getting our emails. Despite, what I've been told. Just a gut feeling.
[Nexus 6P General] cbellevie:
That's pretty weak if they were referring to your speaker...

I keep waiting for anyone who has 10/14 64gb Graphite order to post that they received their shipping info as one would expect you'd get yours before me.
[Nexus 6P General] thenewak:
No shipped emails tonight?
[Nexus 6P General] Vandam500:
No emails yet. Ordered 32gb Graphite on 10/21.
[Nexus 6P General] owuaarontsi:
No.. And I was told mine was shipping today.
[Nexus 6P General] imex99:
Every time my phone dings for an email, I'm excited to be let down!
[Nexus 6P General] Elrxnita:
+1

:crying:
[Nexus 6P General] matslarson:
Haha pretty much this.
[Nexus 6P General] thenewak:
Same
[Nexus 6P General] atuarre:
"The struggle could not be more real."
[Nexus 6P General] NekoNieves:
I've spent time just reading this everyday, in hopes someone will be "IT'S HAPPENING" but really sadness is happening :'( haha
[Nexus 6P General] PorcelainGuard:
Same here. Have mine in hand now.
[Nexus 6P General] Jimlarck:
Cancelled with huawei, anyone else who cancelled know how long it takes for you to get your money refunded? Ordered with a debit card (I know my bad for not using a cc) and won't be able to order until I get the money back.
[Nexus 6P General] matslarson:
People said it was pretty quick, 1-3 days depending on bank
[Nexus 6P General] Jimlarck:
This is for the money to be back in my account right? Not just the cancellation request?
[Nexus 6P General] davwman:
C

cancelled today. Affirm received refund from huawei today. Affirm refunded my money today and should be back in my account within the next couple of days. I use capital one and typically things happen a little quicker with them.
[Nexus 6P General] FatBoy_Seconds:
How soon is really soon?
[Nexus 6P General] bbedward:
Took like 2 days to be in my account.

I cancelled my 64gb aluminum slated for late November, early December. Ordered from Google Friday and I'm using the phone as we speak now :) I highly recommend people switch to the Google store.
[Nexus 6P General] thenewak:
Soon for Huawei is a 2 month window of time.
[Nexus 6P General] Jimlarck:
Good, so there's a chance for me to get it by Friday. Okay I'm happy :)
[Nexus 6P General] davwman:
On a side note. So is actually worried about this thing bending?
[Nexus 6P General] Vandam500:
Not worried at all because 1) I'm not gonna forcibly try to bend it 2) The other cases reported are likely user error (People that don't know how to take care of their phone such as leaving it in back pocket, drops, trying bend tests, etc). It's way blown out of proportion tbh.
[Nexus 6P General] D33T:
The 6P's from gethuawei are constructed out of unobtainium, they'll never bend.

*edit a word
[Nexus 6P General] vtpmt81:
Huawei's reps have no idea when the phones are going to ship so don't believe anything that they tell you. Order the phone from Google and pay the tax. You will get the phone in a week or less. I placed an order for a 64 gb Aluminum Nexus 6p through Huawei on 10/22 and the rep told me late November. I placed an order for a 64 gb Aluminum through Google on 11/1 and got it on 11/4 - free shipping. Using the phone now and love it. I cancelled my 64 gb aluminum Huawei order and was refunded in 2 days.
[Nexus 6P General] davwman:
Thinking of going with the Moto x pure any one see anything wrong with that thing?
[Nexus 6P General] ReaperNY:
Honestly, please don't hate me, this is Huawei first high-end phone to get mass produced for the US. I admit their lack of communication is concerning and that they charged people way before it is even shipped isn't good business. But I did order my phone on 9/30 for a graphite 64 GB and I received it Nov. 9. So if the math is done anyone who ordered on 10/21 should technically receive their phone 21 days later on 11/30. Subtract the 5 days it took to ship my phone and it winds up to be 11/4 which isn't that far off from their end of October estimate. Google had me pegged at 11/5 and I ordered right away on day 1. Google should have way better logistics than Huawei as this isn't their first rodeo.

There seems to be a lot of hate for this company, but I'm pretty sure they're doing their best. I think they have a lot on the line if they want to do well in the US. I have not seen a single perfect Nexus launch yet. Has anyone? We hate waiting, it's human nature and Amazon with their Prime shipping has spoiled us, and honestly if you can't wait, like most people said, just order from Google. You'll probably get much better CS and way faster shipping.

At least Huawei did send speakers to some of you. I saved $50 from taxes which allowed me to upgrade to the 64 Gb instead of the 32 Gb I was originally going to order from Google. Huawei has made an amazing phone and I think we should cut them a little slack. Just my opinion, please don't flame me.
[Nexus 6P General] Buckeye911:
That's easier said than done. I tried to order from Google but the 128 GB aluminum model has been unavailable to order in their store since mid October. I joined the waitlist the first day it went out of stock and it has never come back. I gave up and ordered it from Huawei on October 23 but I'm getting so tired of waiting, I just want a freaking phone! By the way, I get the same frustratingly vague and noncommittal answers about this model shipping when I contact support at the Google store or the Huawei store. Of course Google at least didn't take my money without shipping me product like Huawei did.
[Nexus 6P General] Jimlarck:
What about those of us who ordered on the 14-16? We're still waiting (was, I cancelled today)
[Nexus 6P General] jerrah:
34 days for me. and all they do is lie about shipping.
[Nexus 6P General] Vandam500:
Woke up and saw 2 new Huawei emails. They were both for shipping of the Bluetooth speaker...
[Nexus 6P General] badboy47:
Just heads up anyone ordering from huawei; they do not offer any repair services at least from what I heard from others. They will forward you to Nexus protect which only works if you buy the phone from Google and not huawei. I wish I knew about this; anyway I am in the process of getting insurance from third party.
[Nexus 6P General] barondebxl:
Ordering from Huawei to save the taxes is so not worth it. I initially ordered with Huawei back in October 24th with a delivery window of late November. Since then I ordered a 6p from google that I received two weeks ago that I had received the same week and I just ordered another one yesterday that shipped yesterday and is arriving this Friday. If you can live spending extra $30-$50 bucks in taxes then I'd suggest you do it.

---------- Post added at 08:34 AM ---------- Previous post was at 08:31 AM ----------

I hear its an awesome phone.
[Nexus 6P General] Vandam500:
The Moto X Pure 32GB is $50 less than the 6P. I'd say, for $50 bucks go with the 6P. You get a faster processor, finger print sensor, metal build, better camera, and updates straight from Google (I think the Moto X Pure is still on Lollipop).
[Nexus 6P General] thenewak:
I thought about getting the moto as well but figured all the things mentioned above were enough to keep me with the 6p
[Nexus 6P General] johndoe411:
Another cancellation this morning: Aluminum 64GB ordered on 10/14. I have a feeling Huawei will ship out a batch tonight since I've cancelled it. :)