[Nexus 6P General] bjoostema:
Pre-apologies for the long post! I refuse to jump ship on principal alone. I contacted Huawei live chat today and got the email address of the man that is supposed to have answers. I emailed him a couple hours ago with no response but I wouldn't expect one yet anyways. Either way, hit him up. Get answers. Don't let companies get away with this crap. It only set a precedents for how they will treat consumers in the future. They have our money and, for myself, all I want is some transparency and communication. His email is at the bottom of the chat if you so choose to utilize it. It is confirmed though, we are guaranteed our devices before mankind colonizes Mars!

Brian: Hello and thank you for chatting with Huawei USA Device Support. My name is Brian. How may I help you today?

you: Hi Brian. my name is Brandon. I am contacting you to try and figure out when orders for the Nexus 6P are shipping this week. I ordered on 10/16 and they were supposed to **** by early November, but that ends this coming Sunday and I haven't heard anything. It's got me a little concerned since you guys usually ship on Mondays and didn't this week.

you: I meant *ship by November, my bad

Brian: I understand, however we are not aware of what dates Huawei dictates as early or late.

Brian: Please understand that the pre-order/purchase delivery time-frame was scheduled for early November. We are still on schedule and hope to have a tracking number available for you within the week. When a tracking number is provided you will be notified by email.

you: Early or late regarding months is typically determined by the middle of the month...I don't think there's any other way to interpret that. I understand you guys are getting slammed with these questions...but no one seems to know what's going on and that is kind of concerning for the end user

Brian: Of course, and I understand the concern. However from what you said we still have four more days until the "middle" of the month.

Brian: We do hope to have our consumers all have the devices when available. Please understand, we are limited to information.

Brian: If we had more information, we would definitely provide it to you.

you: But so far you guys only ship on Mondays, it's reasonable to conclude that devices will not ship before early November is over. I'm not trying to be rude and I apologize if it comes off that way. I just can't wrap my head around how the manufacturer of a device has no idea when they will fulfill orders

Brian: You are fine, and you are correct in the concern. We just know that shipping has started, when a tracking number is available you will be notified by email.

you: I appreciate that but that;s not what I'm trying to determine. Is there anybody that can provide info on when people will start receiving devices? Orders made after mine have shipped, all sorts of random storage sized models and colors. It doesn't make sense and a lot of people just want to know what's really going on. These devices are cheap, as I know you are aware.

you: aren't cheap I meant

Brian: There is not, I mean if you really wish to speak to someone higher up they would tell you the same thing. We do not know the specific date you will receive it until a tracking number is provided. If you do wish to speak to someone else, you would need to contact us by phone, would you prefer this?

you: Not if they are going to say the same thing. I truly do appreciate your time man, but an answer is what I'm looking for. I'm aware I will get an email when it ships, I confirmed that near a month ago when I purchased the device. I'm not trying to be a pain, but there is no possible way that someone there doesn't know what's going on. A simple explanation with an actual time frame and not a vague description of one which apparently can't even be defined would be appreciated.

Brian: No, your good man; and we are in the same boat.

Brian: you're*

Brian: I understand where you are coming from, but I would feel terrible if I told you it would come by the end of this week.. and it does not show. You know? I can only tell you that it will come, I can not guarantee specifically when, we only know and hope that you receive it by end of the week, or early next week.

you: And I appreciate that. I really don't care if I'm told I won't get it until we have colonized Mars, I just want an actual time frame. That's the frustrating part man, no one seems to know a single thing about when they will ship. So how would I go about contacting who is in charge of shipment so I don't keep annoying you with this issue. I know they don't tell you guys crap, but someone there knows and I would like to communicate with them.

Brian: Hey, whoa you will definitely receive it before we colonize Mars! haha, one moment while I research into the contact information.

you: haha thank you Brian!

Brian: Thank you for your patience, this is the email you want to contact: ofelix@knoah.com ; Oscar, would be able to read over your concern and feedback and provide a response back when available. I personally let him know of this conflict, and he will be awaiting the email to provide the feedback to the fulfillment team who can then communicate to him and follow up with you.

you: Thank you for your help! I appreciate your time and what you guys do. Have a good one Brian. I will contact him shortly.

Brian: You are welcome!