yashsingh1/xdaforums huggingface dataset:
[Nexus 6P General] darshiki:
looks like i'm going to just wait till tomorrow night and if I don't see anything I can just cancel and get it from google like the rest of the people who are jumping ship. my spigen case came in today and it made me sad haha. 64gb graphite ordered 10/15.
[Nexus 6P General] AndroidPurity:
Imagine the reaction and face when the Director of Sales looks at the stats for their sales and cancels, he will probably be scared to lose his job when corporate sees it. They must have like 30-40% of their 6P orders cancelled so far. It's going to look really bad for who ever was managing US Sales for Huawei. You can guarantee China Corporate will be asking him why there's so many cancellations over here.
[Nexus 6P General] royaltoast7:
I just called customer support. Ordered on 10/19, 64 Alum. Representative told me they should be shipping by the end of the week.

Today was the last day I was giving them. I cancelled my order. Best of luck. Hope that bumps someone sooner!
[Nexus 6P General] s205702:
Ordered 64 GB Graphite from huawei at 10/19

Until last friday I have at least contacted CS 6 times. Every CS gave me the same response: you phone will be shipped out ****ing early november LOL

Cancelled last friday

Ordered from google at 10/30

Order processed last friday -> shipped out this morning -> delivery tomorrow by end of day. At yes, Google gave me free one day shipping even I chose free shipping LOL

Lesson learned boys, I would rather pay $38 tax to deal with google CS than huawei CS

And GL to whoever still hanging in here :)
[Nexus 6P General] jhnstn00:
I've been watching this thread for a week now and it looks like some are getting phones in about 3 weeks, other's about 5 weeks.

My wishful/delusional thinking... as the factory workers continue to build the phones they get better at making this particular device. It's not that they have never built phones since Huawei's Hardware has been perceived to be well built devices, but the Nexus 6P is new. By the time mine is built it will be 2 months into production. Maybe it's like going to a brand new restaurant with new staff, trying to figure out the best way to do things till they figure it out. Wait times can be long and meals tasting inconsistent.

My device better be defect free by then... 64GB Aluminum.
[Nexus 6P General] cbellevie:
I came here hoping to see if anyone else who ordered on 10/15 had received their 64gb graphite as I'm still waiting. I have a few more days before work reimburses me for some travel and then canceling and ordering from Google.
[Nexus 6P General] Jimlarck:
Don't think they'll be shipping today :/
[Nexus 6P General] Lw00d:
thank goodness i cancel my order with Huawie.com this morning.. i place a new order with google

if you live in California you get next day delivery free.. i place my order this morning 64gb aluminum. with free shipping. .. got a email this evening. with delivery tomorrow
[Nexus 6P General] eibook:
Don't give up hope, it's still early!
[Nexus 6P General] PorcelainGuard:
Ordered 64GB Graphite on 10/27. Estimate is late november.

This is my first phone pre-order experience so it's hard not to be anxious. Maybe I'll get lucky and they'll ship out a little earlier than expected. Either way, I don't have the money to cancel and reorder so I shall improve my patience skills. Ha. +10 for every week right?
[Nexus 6P General] Vandam500:
When you ordered didn't they say it was shipping early November? I'm not sure why everyone cancelling, its not like we still aren't in "Early November". Its just a phone everyone, patience ;)
[Nexus 6P General] eibook:
You didn't pre-order it, you purchased and paid for it, now you're just waiting for it. You have every right to be anxious.
[Nexus 6P General] royaltoast7:
Yes, they did. I just felt more comfortable dealing with Google's CS I also wanted the Nexus protect.

The only reason I picked Huawei was for Affirm, but I think I'll just stick to tax.
[Nexus 6P General] Elrxnita:
Is it possible that they figured out that sending the "shipped" email before it was actually shipped was a bad thing? :confused:;)
[Nexus 6P General] thenewak:
Every time I call I get a survey and I always put that it was bad.
[Nexus 6P General] rlivin:
i am going to order a 128gb. What color seems to be shipping faster?
[Nexus 6P General] Jimlarck:
Yeah tomorrow is the last day I'm giving Huawei before I order with Google and cancel my order (been saying this for a while but this is it). Gonna be gone for a week by the 15th and I can't have a 600 dollar device out for delivery when I'm not there.
[Nexus 6P General] TheXRated1:
Hoping we hear something tonight. All of the CS and live chat reps are holding on early november or by end of week, which is by the 15th. If they ship out Monday or tuesday, we should hear something tonight. Anxious like everyone else here, especially when people can order from Google and receive within 1 to 3 days. I would hate to be Huawei if these orders somehow don't go out this week.
[Nexus 6P General] cotterman:
I have them every chance But,im tired of waiting so I ordered with Google today
[Nexus 6P General] gdeangel:
Order the graphite from the Google Store, as they are in stock.
[Nexus 6P General] Wickidmasshole:
Stay strong people. My day has finally come and yours will too. Ordered October 7th, free shipping (STUPID!!). i was quoted "early November, so i suppose they are good to their word. Good luck everybody.
[Nexus 6P General] Jimlarck:
On a ranting mood today, please disregard.

Here's the deal, we have to wait longer for Huawei, pay the same price, lowest and highest option is 5-7 day shipping whereas Google's lowest option is 3-5 days. You have to wait nearly a month to repair your phone. And for some (like me) we still have to pay taxes with Huawei. There is really no reason why I should've went with Huawei other than me saying " hey it should be the same if not better and I really want to show my appreciation to Huawei by ordering directly from them aka giving them my money". The only reason I ordered with Huawei was because I read an article where Huawei was humbling themselves and saying how they wanted to be bigger in the US market. So I wanted to help out Google. Now I an completely disappointed by their one batch a week and lack of communication, and if I don't receive a shipping email I will cancel my order, ask to be put in with someone in a higher position, and tell them my discontent and how they should have handled things better (doubt they'll listen but it'll make me feel better).

TL;DR:There is no reason any of us should be compromising any of the things Google offers for Huawei, ESPECIALLY if you're paying the exact same price, tax included.
[Nexus 6P General] gauresphere:
I just cancelled my 10/19 64 GB graphite order from huawei as google store was showing dispatched by Nov 12 and if you add 3-5 shipment days at worst I'll have my device by Nov 16. So I cancelled and ordered from google instead.

But i was wrong :crying: , my google order says dispatched by Nov 13 and delivered by Nov 18-20.
[Nexus 6P General] Wickidmasshole:
I never would of went through huawei if they didn't save me like 50 bucks on tax. This is my first nexus I've ever bought and I've learned some lessons for the next time.
[Nexus 6P General] Jimlarck:
Now imagine how I feel having to pay the 50 bucks and dealing with Huawei's inferior services.
[Nexus 6P General] Tbushong:
I got tired of waiting and had a hunch something was wrong... so i called Huawei to cancel my order. The rep, Amanda, thought i was stupid because she couldn't find my order... after about a 15 minute hold she came back and said she has to send my information to her supervisor to cancel it because apparently I'm one of SEVERAL orders that been "lost"

Guys.... run away NOW! this experience has made me mad beyond belief... and Amanda told me info that they are not going to tell anyone else that's still "waiting" on their order to ship... I order the same device from google, paid more, but i'll have it here by the weekend.... Honestly if i didn't need a new phone so bad i would just be done with Huawei altogether.

-Tyler
[Nexus 6P General] AndroidPurity:
So last night after NO ONE got any shipment notifications last night, I gave in and ordered with Google at about 2am EST. By exactly 8:11am EST I received a shipping notification. In literally just 6 hours from order my 64GB Aluminum Nexus 6P was shipped out. Versus now 23 days waiting with Huawei.

To top it off II just called at 8:15am their central time to cancel this morning and after being on hold about 3 minutes, someone answered and hung up right away. I seen a couple others report the same thing. Honestly this whole situation is borderline pathetic for such a huge company. I encourage every one to just cancel from Huawei and order from Google.

Considering yesterday made 6 business days in a row since they last shipped ANY phones (according to reports from this forum), there is no telling when everyone else will get their phone. I hope however you guys get your phone, that anyone that ordered in October gets it soon. There's no reason for the wait this long. Instant shipment was worth $32.94 in tax.
[Nexus 6P General] YogiYahooeys:
Count me as another that cancelled my Huawei order and went with Google instead. Of course, it was a little easier for me as I was in the late November shipping group and the main reason I placed my order with Huawei was because at that time Google was completely out of stock. I know this has been talked about over and over but perhaps the thing that bugged me more than anything else was that Huawei took my money full well knowing that they weren't going to be shipping for over a month. That's just a no-no in my book.

So, I paid the tax with Google (truth be told, if an online seller doesn't charge you sales tax, you're supposed to account for it in your state tax return, but I know that no one does that), and now I have a pretty firm date for delivery and I'm much more confident that if there are any problems that it will be dealt with much more promptly.

I do have to give Huawei a bit of credit. They handled my cancellation very professionally. And the money was back in my account in less than 24 hours regardless of the low expectations that they set for it (although I imagine my bank should get some credit for that too). I did kind of wish that they had asked why I was cancelling. It wasn't that I wanted to rant on them, but I did want to explain a few of the issues that led to my decision.

Oh well, looking forward to getting my phone within the next week.
[Nexus 6P General] NewMan4Life2010:
I cancelled my Huawei order on Nov 9, 2015 and they refunded Affirm the same day. Then I put in my order with Google instead. Will 23 hours later my order is now processing. When I called Huawei to ask about my order on Nov 9 before I had cancelled. The lady that I talk to told me that I might not get my order until the end of December. All because they are only shipping out 2,000 orders every week because Google is their first priority so Google gets more shipments then they do.
[Nexus 6P General] Wickidmasshole:
LOL, the 50 buck savings isn't even worth the Huawei pain and suffering. God forbid i ever have a problem with the phone i will really be fu*ked. First and last time ordering anything through them i will promise you that. Pretty sure just about everybody in here has the same feeling on them.

---------- Post added at 10:12 AM ---------- Previous post was at 10:06 AM ----------

Seeing as my phone is out for delivery, watch me get a Huawei P8 lite, instead of the 6P bc they lost my order too and panicked and just sent me something. haha. funny not funny.
[Nexus 6P General] tacosrdelicioso:
Just checked my checking account my nightmare with huawei is officially over thank goodness the refund came quick. 2.5 business days.
[Nexus 6P General] Stabicus:
Huawei needs to get of the AC loop back that they are in and do one of a few things. 1. be straightforward with us the consumer (yeah i know right). 2. change your friggen website, you do not and probably have not had the phone for pre-order. 3. see number 1. and add to it fix what you have fubared up so far. Stop telling me that it will ship early November, then side stepping all of my actual legit questions directed at you. You Huawei did not live up to your side of the deal, man up and appologize, fix it and let us know that our original faith in your company was not an error in judgement. Right now you not only have egg on your face but its reaking like 30 day old egg.

just my .02, I am one of those whom is still waiting from a 10/20 order date.
[Nexus 6P General] imex99:
Keep us updated on ur order status.... 10/22 32gb graphite here in Ohio.
[Nexus 6P General] Stabicus:
Roger that will do, you do the same. I too am of the 32gb graphite variety here.

Thanks.
[Nexus 6P General] imex99:
Are you "attempting" to track with the Huawei website and ups?
[Nexus 6P General] liquidsnow:
10/24 64gb graphite - still processing CS promised by 11/15 I'm highly doubting it. Wish I could cancel and go with Google but I'm using affirm
[Nexus 6P General] Squadalaah:
Same-ish boat here too. 32gb graphite, ordered 10/21. I'll post if any interesting info comes my way.

EDIT: I have a UPS mychoice account, and have been checking the order number periodically as well. I don't have any faith in the Huawei website though.
[Nexus 6P General] imex99:
I was told yesterday that my 32gb graphite would ship by end of week.
[Nexus 6P General] Vandam500:
Same order and date here. Have the UPS My Choice too and nothing at all. Huawei order still says processing.
[Nexus 6P General] owuaarontsi:
10/14 64gb aluminum in Ohio as well. Still processing. Was told last Monday by Taylor from Huawei that I would RECEIVE the device early November.
[Nexus 6P General] Stabicus:
Same here, I really wish it was an available option for me as well, but i am Affirmed by the b_lls.
[Nexus 6P General] imex99:
Where in Ohio? I'm in the Granville area.
[Nexus 6P General] thenewak:
I just called and they said mid November now. It just helps getting pushed back. She said maybe it will ship Monday. 64gb graphite 10/19.
[Nexus 6P General] Tbushong:
As i stated earlier in the threads, i called Huawei this morning and they "lost" my order. and said it would be a few days before they could get back with me about any sort of refund... SO because i'm in the banking field i filed a dispute with my bank and will be going after them like white on rice. :D i'll keep you guys updated on whats to come of it... My bank should have the money back in my account by end of day.

Word of warning to you all that have a 32gb Graphite that was order around 10/20. I would call and check that your order is not lost... Mine was and now i'm missing $499. At least until end of day ;-P
[Nexus 6P General] owuaarontsi:
Hilliard. (West Columbus)
[Nexus 6P General] brooklynchildxbc:
Is it wasn't for the fact i needed to use affirm I would have ordered from Google
[Nexus 6P General] biggtdp:
Not sure if they have made a change in customer service but when I spoke to the rep he advised my order 10/21 was on the cutoff of first shipments scheduled to ship between 11/1 and 11/15. Asked me to give it 10 business days. We will see what happens. Still have my Nexus 6 so its not that big of a deal.
[Nexus 6P General] mxjcmxjc:
How are you checking your order number there?
[Nexus 6P General] imex99:
https://www.gethuawei.com/sales/guest/view/
[Nexus 6P General] Squadalaah:
I've been entering my HUAWEI01XXXXXX order number into the "Track by Reference" area un UPS's tracking page. (haven't posted enough to be allowed to post links, but I'm sure you can find the page :cool: )
[Nexus 6P General] Dimitri_010:
Just got off the phone with Huawei, spoke to a rep named Thomas, who was very helpful.

He stated to me that weeks 1-2 of November, all orders ON or BEFORE Oct. 22 will be shipping, and that those orders should be receiving a shipping notification by this Friday. This is contrary to what people have been saying about the Oct. 22 cutoff.

Weeks 3-4 of November, all orders ON or AFTER Oct. 23 will be shipped.

Hope that helps clear the air for some of you. I think some of us have gotten a bit more impatient since Google has been quicker to ship devices, but remember that when you ordered from Huawei, you were told an estimated time to expect shipment which you agreed to. Aside from the lost orders, Huawei has been consistent with that time frame.
[Nexus 6P General] ReaperNY:
I originally ordered from the Google store a 32 GB Graphite for about $550 after taxes set to arrive Nov 3-5. But then I realized Huawei was selling it too. So I ordered from them on 9/30 a 64 GB for $550 with no taxes (NY) which arrived yesterday. A difference of 4 days which isn't too bad considering that Huawei has slower shipping. But honestly you should only order from Huawei if you want to save on taxes. Google has much better customer service from my experience with the Nexus 5. Huawei only missed their mark for me by one week so it wasn't too bad. I recommend signing up for UPS My Choice thouhj if you want to know when your shipment is coming since Huawei never sent me a tracking number. You should all receive it soon since I was one of those who ordered early.
[Nexus 6P General] imex99:
10/22 here for my 32gb graphite and was told yesterday by end of week...
[Nexus 6P General] kick069:
you mean October?
[Nexus 6P General] Dimitri_010:
Sorry, I had input the wrong order dates. I meant Oct. 22

---------- Post added at 12:09 PM ---------- Previous post was at 12:08 PM ----------

Yes, sorry for confusion. I corrected.
[Nexus 6P General] cecho:
It seems that some CSR's list 10/21 as the cut-off and some others have 10/22. I have the 64gb graphite ordered on 10/22 still in processing.
[Nexus 6P General] mxjcmxjc:
Thanks Gents!!!
[Nexus 6P General] Dimitri_010:
I made sure to clarify the cutoff date with him and asked several times for him to confirm. He assured me that 10/22 was the cutoff date.
[Nexus 6P General] gdeangel:
I just called on my order which is a 128GB aluminum ordered on 10/21. I had previously talked with support via chat on 11/3 and was told the order would ship on or before 11/14. Today I was told the orders are behind schedule and to expect a ship date between 11/18-11/20.

I would have jumped to the Google Store long ago, except my model has been out of stock forever.
[Nexus 6P General] cecho:
Just had live chat with Brian, his answer on my 10/22 64gb graphite order:

Brian:

Excellent, I do see that the order was placed Oct. 22 these orders will start shipping late November.
[Nexus 6P General] davwman:
I suggest you guys keep cancelling[emoji13] so my order gets pushed up from early to mid December to mid to late november
[Nexus 6P General] Jimlarck:
Sounds about right, the cutoff was Oct 22
[Nexus 6P General] gdeangel:
Based on the orders scheduled to ship in November, I'd say January. :p
[Nexus 6P General] matslarson:
Keep in mind that Google was also either out-of-stock or had equally late delivery estimates to begin with. Google also issued credits to apologize for delayed orders, which Huawei has not. We're not mad because Huawei took is taking as long as they promised to send devices, we're upset because there was no indication when placing an order that orders from the Google store have a much higher priority, which is quite obviously the case. If they had been up-front about the fact that Huawei orders from a month ago will not be delivered until people STOP placing new orders through the Google storefront no one would have bothered placing orders with Huawei to begin with.

tl;dr Huawei promised late November and probably won't bother giving you what you paid for until sometime in December. Google promised late November, delivered early November, and gave $25 credits to apologize for it not being immediate.
[Nexus 6P General] bbedward:
Ordered from Huawei, was expecting middle November. Called them and they said late November.

After reading this thread, I cancelled and ordered from google with overnight shipping :good:

I wanna bring Zen over here soon :p
[Nexus 6P General] matslarson:
Don't forget that every time someone cancels another order that was partway through the shipping process, they have to delay the shipment further to sort out all the cancelled packages.
[Nexus 6P General] SeanPlunk:
Ordered a 64GB Graphite from Huawei on 10/19. After no shipping notice yesterday, I ordered a 64GB Graphite standard shipping from Google last night at 10:30 PM. It shipped this morning at 10:30 AM and will arrive tomorrow before 3 PM. Huawei should be embarrassed. I called and canceled my order with them this morning. I got a survey and let them have it.
[Nexus 6P General] NewMan4Life2010:
Just received my shipping email and I choose free shipping but Google updated to FedEx Standard Overnight and I will receive both phones 128GB Frost & Graphite by Wednesday.
[Nexus 6P General] royaltoast7:
For those interested, I canceled my order yesterday.

Ordered through Google last night.

Today got the confirmation that affirm has been refunded.

And order from Google has shipped and should be delivered tomorrow.

I chose free 3-5 delivery. A nice surprise.
[Nexus 6P General] AndroidPurity:
Standard shipping time in just 1 day?! I could see maybe 2 days, but 1 day? Where approximately are you located?
[Nexus 6P General] jdenman03:
my first payment to affirm is due and my phone hasn't even shipped yet. Calling tonight and probably canceling my order.
[Nexus 6P General] Rev.Krazy.X:
Just wanted to share.

So I ordered from Huawei with an expected late November ship date. Well the frost 64gb became available at Google over this last weekend and that was the color I really wanted. Mixed with possible issues with screen cracking I would rather deal with Google for an RMA.

Any ways ordered it 11/9 shipped 11/10. Huawie issued a credit that I should receive tomorrow. its was suppose to ship 11/16 but I heard a rumor if you contact Google support it suddenly gets shipped early. Right after I contacted them and they told me its set to ship 11/16 I got a confirmation that its being prepared for shipping.

The strange thing is that the shipping says I should receive the next day
[Nexus 6P General] SeanPlunk:
Orange County, CA. According to Fed Ex, the package originated from Mira Loma CA which is about 30 miles from here.
[Nexus 6P General] Tbushong:
I also cancelled my order with Huawei. Mainly because they "lost" my order. I originally placed it on 10/20 32gb Graphite. placed one with google this morning with overnight shipping. Currently getting processed for shipment. I will NEVER do Huawei again...
[Nexus 6P General] Dimitri_010:
How long ago did you cancel your Huawei order? Only asking because although I could care less for the shipping time as long as its November, I dread the RMA process with Huawei. Once had to go through Asus for my Nexus 7 and that was an absolute nightmare.

I'm just trying to decide If I should cancel my Huawei order, wait for the credit back into my account, and the order from Google.
[Nexus 6P General] Rev.Krazy.X:
One day to process to and two or three days to hit your bank. I cancelled yesterday got a confirmation today that its on its way back to my account. Every bank is different but my bank is generally two days. Keep in mind these are business days.
[Nexus 6P General] AndroidPurity:
Oh... I was about to be pissed for doing 1 day shipping. Lol! But that makes sense. I should have done 2 day. But 1 day was only $6 more. Standard would have likely been 3 days for me (Baltimore area) if it comes from Chicago like I think some were saying on this side the country. But I wanted to ensure I got it before the weekend.
[Nexus 6P General] Rev.Krazy.X:
So I checked they are overnighting my phone from IL (I live in AZ.. weird) for the price of standard shipping.
[Nexus 6P General] Tbushong:
Called google because tomorrow is Veterans Day.... Wasn't sure if their Warehouses are closed. Turns out they are... BUT like you i also ordered with 1 day shipping... So we should be holding our 6P by this weekend... fingers crossed. :good:
[Nexus 6P General] FatBoy_Seconds:
This saddens me. How do you not know, and you work for that company?