[X Style (Pure) General] sebastianraven:
I'd like to one up all of you with my current Motorola Customer Service Experience:

My bluetooth on my phone is TERRIBLE. It disconnects and reconnects to everything making my calls choppy and sometimes disconnect. So, I bit the bullet and called customer care on November 4th.

November 4th - I went through the process and received my RMA # 151105-XXXXXXX and had my card charged for $306.00 so I wouldn't be without a phone for 5-7 days.

November 6th - Received an email

"Dear Sebastian:

We are contacting you in regards of your RMA #151105-XXXXXXX . We do apologize for all the inconvenience and delay this may have cause but unfortunately its showing in our system that your credit card has been decline.We will need for you to contact us as soon as possible with a different credit card so we may be able to process a new order. The contact number to reach us at is 1800-734-5870.

We appreciate your patience and understanding in the matter.

Best regards

Thank you for your cooperation."

November 8th - I called customer care in regards to this email and was told there was a problem with my card. I explained that's weird I have a 30k limit on it and its paid off every month. So, I said ok lets try a new card. He said he would need to re-process the RMA. I said ok and then spent an hour on the phone while they worked on that. I received my new RMA number of RMA #151109-XXXXXX.

November 10th - I received ANOTHER EMAIL.

"Dear Sebastian:

We are contacting you in regards of your RMA #151109-XXXXXX. We do apologize for all the inconvenience this may have caused but unfortunately we were unable to process your credit card. Please contact us as soon as possible at 1800-734-5870. so we may reprocess your order using a different credit card with different cardholder information.

We appreciate your patience and understanding about this matter.

Best regards

Thank you for your cooperation.

Motorola Mobility."

I immediately got on the phone and explained my situation to the customer serivce rep. After 20 min with him he said that he would have to send my call to the repair department and they can sort it out. I then went and spoke to an asshat named Wendy who told me that the reason I have to canceled transactions was that "I did not have good credit worthiness." I then proceeded to lose my sh*t on her for 20 minutes and then asked for her supervisor. Keep in mind, the first card I used has a 30k credit limit with no carried over balance and now my other card with a 15k credit limit that I never use was also charged. Both have holds on the cards.

I then got "Jose" the supervisor who told me the following, we have two options for you "You can send your phone in and it will take 5-7 business days to get your new phone out or..." Now, get ready for this one: "You can ask a family member or friend and use THEIR information and credit card to do the exchange." I told him him he can go F* himself and that was my first warning of 3... I then asked for his manager. He told me that was not possible and another supervisor would tell me the same thing. I said, don't care I'll hold.

I then got Jessica. Her accent was so faint she could pass as american, or maybe she was. Either way she identified herself as "Executive Customer Relations." I went over my issue with her and she let me know that this was a different department and it would take 48 hours but it would be cleared up. She said she had my case now and that she will call me direct once this is taken care of. Also, she followed up immediately with an email.

"Hello Sebastian,

Here is an email that you may respond to if you have any further questions or concerns. As I stated over our phone call, I have reached out to another team to see if we can get an order pushed through for you. I will be reaching out to you, either way, with an update in 48 business hours.

I have also confirmed that the holds have been released from your credit card. Although the authorization hold has now been released, it may be 3-5 business days before the reversal process is completed by your card company. Please note that you will not see a credit to the account as the funds were not debited, only held. This means you will see an increase in your available line of credit but no reduction in your outstanding balance.

Thank you for choosing Motorola. I hope you're having a great day!

Regards,

Motorola Customer Care

Motorola Support

Jessica"

In 48 hours I will know if I will be a Motorola customer EVER again. I'm right now on the VZW website looking at the Note 5 just to ditch this phone.