yashsingh1/xdaforums huggingface dataset:
[Touch GSM General] srmz:
My Touch is now 3 weeks old and I noticed the problem similar to as another poster on this thread. I see the smudge mark just for a second or so as the device boots up. After this it is no longer visible as if it never existed. I would have expected this to remain visible specially in a white background as a blank word file, but no you can't see it except for the single moment at boot time. In my case it is towards the lower center end of the screen and is about 1 CM X 1 CM.

For the time being I am keeping my device as at least for now it is causing me no problem. Just hope it does not grow with time and start becoming obtrusive.

Regards
[Touch GSM General] SimonBl:
It's been mentioned, I am sure in this thread, that it's just a sloppy editing job on the image that is the whole screen. Someone wiped out some text with a brush that wasn't exactly the same colour as the background. Ignore it.
[Touch GSM General] srmz:
Thanks a lot that is a big relief.
[Touch GSM General] pchronos:
Not the same problem. This is physical and between the LCD and the touch membrane. Best way to see it is to polish the surface of the screen well with a cloth till there are no prints or swirls on it and then turn it off so you have a black background against the touch surface.

Examine the screen in sunlight from a slight angle and you will see the "smudge" in the center of the screen if your unit has this problem.
[Touch GSM General] starlit:
It seems most Touch has this. If you look carefully enough. But once its powerup, you are unable to notice it.
[Touch GSM General] EviLLoNe:
I have now started to notice the "smudges" (2 of em) on white backgrounds and light coloured pages, as well as my Home screen. So it appears that this problem gets progressively worse.

I'm going back to the shop tommorrow and mentioning this thread as well, to ensure that they are aware that this is happening to many devices and hopefully get them to replace mine on the spot. (doubtful) but worth trying i guess..
[Touch GSM General] bkeaver:
i dont have that issue with mine and I have had mine over 2 months now. Is everyone that has this issue using a screen protector? I use mine constantly with syncing via outlook, connecting to a citrix server and even watch tv via a sling player plus contstantly reading RSS feed which keeps my finger moving up and down the screen and i havent seen it. Maybe this question was already asked in this thread and if so sorry didnt read every single post but did look at the pic posted.
[Touch GSM General] Strikah9999:
If it's the shrinking problem. Can't you complain at HTC, I believe they should have thought of that first and not let customers find out later.
[Touch GSM General] starlit:
mine is just like what some mentioned. Only noticable momentarily during the smart mobility startup.
[Touch GSM General] nzmedic:
Hi all. Same thing happened to mine. I sent it back, they replaced the LCD and all fixed...
[Touch GSM General] fastmike:
Exact same problem with my Touch... Not visible when backlight is on, but very noticeable when the screen goes off...:(

Hope this will not got worst... May be due to the processor heating to close to the LCD???

Do you recommend to have it replaced/fixed?

Thanks
[Touch GSM General] Juang3d:
Did you use the case that comes with the terminal?

Several years ago i played around with an ipaQ 2210, a friend of mine has the same problem and the technicla service from HP told him that the case that comes with the pocket (that is similar to the case from the touch) can damage the pocketpc because it is in permanent contact and pressing the screen, the solution for this was to get some solid case to carry it in the pocket.

Hope this help you :)
[Touch GSM General] wbaez0320:
Well guys, I noticed the smudge a couple weeks after I purchased my touch and just like most of you (visible when off & Not when on).

just a few days ago I purchased a brand new housing for the phone because it had some scratches on it. Well I tried to do it myself, BAD MOVE because once I put it back together and running my screen was not responding well.

Anyway, I discovered that the smudge is on the Touch Panel glass with the HTC logo and NOt on the LCD screen. To me that was great news, but the bad news is that it does not come off and worst of all no one seems to sell this piece? any suggestions appreciated..
[Touch GSM General] C J:
it's on every htc touch. it's not a submarine, it's a fish. Signifies smart mobility. visible only when it's on and the smart mobility word comes out. After which it's gone.
[Touch GSM General] Rod65:
I have mine now for about 4 weeks and there is no smudge on it. I bought it here at amazon in germany and I am using the screen protector and the carrying case that comes with the box.

The part you can see at the bootup is a background image, that isn't really black at all.
[Touch GSM General] jannud:
I am using elf from past 4 weeks, using the pouch given by HTC.....no issues yet!!
[Touch GSM General] Guillelle:
Hi,

I recently had a totally different screen issue (white 1 pixel wide bars across the top of the screen ) after 2 months of use. The point is that i sent my unit to repair and got the LCD (Samsung manufactured, btw) changed, covered by warranty.

I've received my touch again and just read this thread to discover that i'm also having the smudge issue. Mine is a vertical cloud about 2x0,5 cm.

As most of you say, it's clearly visible with the display off or in a dark background, but it also makes a "blur" effect the rest of the time.

My guess is that they are very small cracks on the plastic cover, and that means that it might eventually get worse with the use.

Fingers crossed.

P.S. I'm also using the screen protector since day 0 and the soft pouch to carry.
[Touch GSM General] goTouch:
Well, my little smudge is located at top right of my screen. My luck it's very small and the bad news is that really getting worse. It definitely on the front transparent panel (not on LCD).

I've never seen this kind of problem before on another HTC device.

I want to know if Dual or Enhanced model has the same problem. Maybe HTC already correct this issue.
[Touch GSM General] kiko2007:
What are You talking about? You can easy use protection films.
[Touch GSM General] llcooljayce:
I have the same problem. For those of you that sent the Touch into HTC for repair, what was the process? Did you have to pay? Did they replace the screen or the entire device?
[Touch GSM General] llcooljayce:
Anyone ???
[Touch GSM General] webkami:
I have just got a second hand touch.

It has a smudge and a dead (green) pixel which sometime appear.

Any chance of using warranty direct from HTC?
[Touch GSM General] llcooljayce:
That's what I was looking for an answer on as well ...
[Touch GSM General] Chris Chin:
I think HTC must cover this under their warranty as this is a hardware defect.
[Touch GSM General] llcooljayce:
Can anyone please provide information on warranty repair of this issue?
[Touch GSM General] leetsauce:
I just received my Touch today, no smudge or whatever. However, I did notice something: the reported location of the smudges on the screen is where the magnet on the included pouch is. I experienced a very similar problem with my Mogul's pouch, and I ended up having three bright white spots on the Mogul's screen because it was pressed against the metal buttons on the back of the pouch.

For those of you with this smudge problem, are you guys using the included magnetic pouch? Wild theory as this might be, I believe it is very plausible that the smudges are caused by pressure against the magnet.
[Touch GSM General] TimJDavis:
Smudge on HTC Touch Screen

I purchased two Touch phones soon after the launch. Both of them have the smudge problem, appears to come out a couple of months after use. And neither phone has been placed near a magnet. :(

I'm in discussions with HTC at the moment. More to follow soon.
[Touch GSM General] TimJDavis:
HTC Touch Smudge - Update - I'LL NEVER BUY ANOTHER HTC

HTC are refusing to replace the two HTC Touch phones (that both have the same 'smudge' fault on the screen).

I bought my machines in late JUne and Early July.

I have already been told by engineers at HTC that they know of a faulty batch. I have also found a ZD-Net review posted on 14 June that also refers to the smudge problem. And this was BEFORE HTCX launched the phone.

I would suggst that HTC should have known there was a problem and therefore, under the 'sales of goods act, as amended (1978)' then these phones where faulty at the point of sale and not fit for purposes. Therefore I should be (and anyone else in the same boat) legally entitle to a refund.

I've also spokento Expansys (who sold me the phones) and they verbally agreed.

Needless to say, HTC refuse to replaec or refund....

I will never buy another HTC phone again.. I am apalled, and very very disappointed that they can treat their customers like this.. :mad:
[Touch GSM General] TimJDavis:
This is the link to the ZD-Net review
[Touch GSM General] TimJDavis:
http://community.zdnet.co.uk/blog/0,1000000567,10005494o-2000331760b,00.htm
[Touch GSM General] mrblackcat:
Oh, i think thats called screen cancer, happened to 2 friend's nintendo DS... and it seems to become worst and worst with time :(:(:(

Never though it could happen with touch too :mad:
[Touch GSM General] Boopy:
Sorry to have this subject as my first post :(

The smudge on my Touch has gotten worse over the past months. Every time I look at the phone, I notice it.... From my conversation with HTC, it looks like it would be close to a month before I got a repaired phone back (that's IF they agree to repair it.... I have a UK model, I'm in Canada, and they're in the US !).

I'm handy enough to replace the touchscreen/casing, but I can't find the parts anywhere. Has anyone had any luck in finding a replacement touchscreen ?

Thanks !
[Touch GSM General] life02:
http://cnn.cn/shop/touch-screen-p-1900.html

seem to have them here for $68... I've used them quite a few times and never had any problems
[Touch GSM General] Boopy:
Thanks for your help... but that's the actual LCD, not the touch screen :(
[Touch GSM General] bereda:
here ill save your touches life ... http://cgi.ebay.com/New-Original-HT...ryZ15039QQssPageNameZWDVWQQrdZ1QQcmdZViewItem

http://cgi.ebay.com/NEW-Touch-Panel...eZWD1VQQtrksidZp1638.m118.l1247QQcmdZViewItem

http://cgi.ebay.com/NEW-Touch-panel...eZWD1VQQtrksidZp1638.m118.l1247QQcmdZViewItem
[Touch GSM General] llcooljayce:
I saw these listings but does anyone have instructions on how to replace the digitizer?
[Touch GSM General] bereda:
its actually easy um theres a site around that shows how to dissasemble...im actually changing mine to the white one very soon!!
[Touch GSM General] Boopy:
You rock ! Thank you very much :D
[Touch GSM General] WMguy:
Tim,

I also have a July Touch with the smudge.

Did you actually send in your phone to have them tell you they would not fix or was this all verbal?

I just talked to HTC and they opened an RMA. They told me to ship in the phone, they would analyze it and tell me if it was covered under warrantee. If not they would fix it for money or ship it back for $28.

I'm not sure it's worth going through all that to just pay $28 to ship it right back to me.
[Touch GSM General] ayyu3m:
Relax Guys

its not a problem of your hardware OR software. its a fault with the SMART MOBILITY image file.

I updated my ELF with an update version of the shipped ROM. no more SMUDGE screen.

then i downgraded to my ORIGINAL shipped version. VOILA!!! the SMUDGE was back :D

Details: Read the post here

http://xdaforums.com/showthread.php?t=331100&page=5
[Touch GSM General] WMguy:
Well, there must be different kinds of smudges then. My smudge is there even when the phone is powered off without a battery in it.
[Touch GSM General] sonixpl:
to be honest, I've got 4 Touches (Elf's) 3/4 of them have a smudge. I'm interested if Elfin have the same or they fix it already. This smudge is annoying but I can't stand moving to Orbit 2 which is f***** slow for me. Today friend of mine bought a Orbit 2 from o2 and I could only say that is piece of shajt. Camera is still poor quality and AF is not what n73 have. I'm wondering if I change to 3452 it will be the same with this display.
[Touch GSM General] Erico75:
Also same problem with mine which has more or less 6 month just in the middle of the scren but i got used to it ;)
[Touch GSM General] Aaron McCarthy:
Add me to the long list of people with a smudge on the screen. It just happend about 2 days ago. All the sudden I noticed a dark patch about 1/3 up center in the screen. I am going to bring it into the store I got it (telus) and see what they say about it. I've only had the phone for about 4 months now. Nothing has been wrong with it at all untill this. So I'm hoping they'll just replace it. Although I have a feeling they'll send it off for repair and give me some crappy loaner in the meantime.

I'll keep you guys updated if anyone is interested haha.

Aaron
[Touch GSM General] sonixpl:
reather not, but I want to know if 3452 is suffered of this as well ?
[Touch GSM General] alexandrend:
If this smudge is called "screen cancer" I believe that now my Touch is in metastasis. I had the smudge in the center of the screen for a couple of months now but this week it become worst when something that looks like a leak appeared in the center of the screen.

It is a rectangle of aprox 2x5 cm and looks like if some air or liquid appeared just bellow the glass protector and the LCD screen.

I'm now contacting HTC to get my phone fixed. It is still under warranty.

See some images below.
[Touch GSM General] abhishek.vij:
So did anybody find out wether HTC Touch XL (elfin / 3452) has the same issue or not ??
[Touch GSM General] asefsef:
COUNT me in! I've got a darker patch where that submarin is on the touch screen 2! (lower half centre)

not very problematic, can't see it wen doing things really..

but hey wot the solution?:p
[Touch GSM General] specialk2980:
I have the same exact "smudge" on my screen. My touch is less then 30 days old, so I took it back to Sprint to get it checked out. They confirmed it was NOT due to water damage and they are going to replace it for free.
[Touch GSM General] sonixpl:
still nobody reported P3452 as with 'screen cancer' so probably they fixed digitalizer or whatever it is broken there ;) now I'm going to buy Elfin so I don't want this again to appear.
[Touch GSM General] sledge81:
Me too

After 6 months of having the device, I thought I dodged this... but nope :( It developed a rather noticeable smudge in the center of the screen, 3cm tall by 1cm wide. When powering on the device it looks like a cloud is over the HTC logo.

With brightness set to full it is rather unnoticeable, but I don't want to drain my battery. On medium brightness it is certainly noticeable and annoying. It makes the screen look blurry like it's out of focus.

I'm using a replacement screen protector, made by HTC (I tried washing the one that came with the device, but it got constantly peeling over the sides, probably due to dust collected during the drying process).

I'll be sending the device back to the authorized dealer to get it fixed/replaced/whatever. The bad thing is that I'm not gonna have a phone for whatever long it takes them to fix it. Very dissapointing device this Touch: memory leaks, underpowered processor and now this. I feel stupid for not waiting to buy the Touch Dual or Touch Cruise :(
[Touch GSM General] Pheo:
I'm having problems with this, two smudges - looks like pressure damage to the LCD/Touch layer.

In addition, I now have a black mark on the screen (well actually several) where its got damaged somehow, again I think through pressure.

It seems to be getting these more and more & then they gradually disappear. I get the feeling there is a fault somewhere.
[Touch GSM General] matumartin14:
Me too

I have this thing on my screen too!

Is there any solutions to make it disappear.
[Touch GSM General] sonixpl:
SOLUTION FOUND​

This 'smudges' are due to to high pressure on touch surface. Back of touch surface is covered by gloss paint, so when you push to hard it will crack and will peel after. Then you will see 'smudges' or even called as 'screen cancer'.

Only solution I found is to open Touch, use some polishing paste which remove gloss paint ( to rub off :D ), be careful about your screen. Just put your cover on table then start rubbing this off, it is tested. I've got 6 Touch phones, 5 of them suffer from 'smudges'. Just testes on one of those and it is working fine, no more smudges, paying enormous money for digitalizer or front covers.

BE LUCKY AND CAREFULL DOING THIS

you will succeed in that then....
[Touch GSM General] abhishek.vij:
^^ we would be really gald if you can make a thread and show step by step instructions for this :)
[Touch GSM General] sonixpl:
at this moment I'm w8ting for this scratch removing paste, but I must mension that you must remove all layer to take result, and never worry again about 'smudges' :D
[Touch GSM General] Aaron McCarthy:
I dont think there is much of anything that could be done. I went in today to my telus store and showed them the dark patch on the screen. They immediatly ordered me in a new phone (free) and said I'm not the first person with the problem so it seems to be a defect in the actual touch screens the they are using. I just hope it doesnt happen again! I dont know how many times I can bring the phone back :P
[Touch GSM General] ayyu3m:
i dont know what u have found and what you have tested. but taking apart ur screen and trying to rub of some gloss is highly risky and more likely damaging in the end. i rather have a smudge than a dead screen sooner or later. now perhaps many of you didnt see this thread below, so now u shud. since this is a problem directly on the image file of the smart mobility. for me this problem was solved when i flashed a new rom to my ELF. and this has been reported by another user as well.

read through this thread post # 33, 34, 35 and 40

http://xdaforums.com/showthread.php?t=331100&page=4

as you can see, apart from me, 2 other users have also reported this improvement. but then again we also noticed a glitch in this updated ROM, and that is the auto start of active sync just out of no where.

so the point is: dont try any physical cleansing on ur screen or cover. you will either end up being very unlucky or in the end regret it.
[Touch GSM General] Aaron McCarthy:
The smudge on my screen would start off a light grey then get progressivly darker the more I used it through out the the day. I brought it in to the telus store where I had purchased it and they got me a new one in and just swapped the phone. the smudge in itself seemed to be not hardware based but a burn mark in the screen almost. It would make sense since it would get darker the more I used it.

I was told the phone had a 1 year warranty so I'm really hoping that I dont keep getting these problems. When I read that some of you are on your 5 or 6th phone.. That's a huge pain! So far no smudge issues with my new touch though!
[Touch GSM General] spencepu3:
Ive had an elfin for about a month now and I can gladly say that I have no smudge. The screen is crystal clear so be assured that htc has fixed the problem.
[Touch GSM General] Glen L:
I've read that updating the rom would remove these smudges? is it true?
[Touch GSM General] rony1234:
Folks, have been reading on this for sometime, I too have the same smudge on my HTC, has anyone got a replacement from HTC for this issue ? or do they just take the phone in for repairs ?

Thanks in advance
[Touch GSM General] bici64:
hi

i have a problem with a touch panel of my Elf

the touch panel not work

when make a hard reset the touch panel work for 2 hours

before is out

i make a change a touch panel or there is a solution ?

thank
[Touch GSM General] thedaddyy:
I also had the smudge for about 4 months of which i put up with cause i could not do without my Baby ELF.

4 weeks ago i could not here anything when making a call unless i switched to loud speaker or used my bluetooth headset,

And so i was forced to take my phone back to Orange......

Orange sent it back to the manufactures to repair it but they didnt fix it.

Orange instead gave me a Refurbished Elf 2 days ago.

I didnt complain as it is as new (better condition than my one)

and i now have another years warranty.......

what more could i want.

And to top it all it has the latest Rom and the screen sensitivity feels much better.....
[Touch GSM General] bici64:
hi

i mount the Cesare66 win 6.1 ITA rom and the touch panel work very well

thank
[Touch GSM General] x86:
ihave had my htc touch since dec2007 and no smudge in the middle that i can see anyhow lol, my eyes r not the best.. i can see a few very very slight scratching, but my touch screen works brilliant.
[Touch GSM General] lcarrillo:
I had the same blur on mine, I carry it to the store i bought it, with the warranty they change me the screen (after two weeks) and was fine for 1 1/2 month and now i get the same blur.
[Touch GSM General] stehn:
I decided this kind of problem like this :http://4pda.ru/forum/index.php?showtopic=75937&st=4080 .
[Touch GSM General] erwinsie:
stehn, can u translate a bit to english ? thanks
[Touch GSM General] pheroah:
Hi All,

I have a confirmation from HTC that this is a known manufacturing defect; and they should swap the unit immediately for a new one. If the phone is a bit old they might try to repair it by changing the screen.

These are the only two solutions to this problem; and the store shouldnt BS you about anything else.
[Touch GSM General] erwinsie:
hi just like pheroah said, i can confirm that if you still under warranty, just send it back, they will change the LCD without question. mine is fixed from smudges now. thanks
[Touch GSM General] piper_indebt:
Hi Everybody, I have my touch for 6 months now, And I have noticed today that I also have that annoying smudge, mine is the same with alexandred's picture, almos 2Cm wide and 3 to 4 CM Long, My Touch is still under warranty I guess, so I will try to work on a replacement. Hope they would fix this or replace with new one. But I have to get my original rom back first I guess. :)

I didnt have this problem initially, Its only this month I've noticed this blur. I'm suspecting maybe i dropped my phone resulting to this blur, thats the only possible case that I could think of. But then again I might be wrong. will update you guys if my provider (m1 singapore) will do anything to my phone.

Update: Called up M1, they reffered me to HTC Care, So I went there, with my phone, the customer service right away said its not covered in the warranty, and she asked another customer service, different opinion, she said, "Its always like that What" and then they consulted ther technician, and they explained that the smudge/blur is caused by pressure, and that I have to pay some SGD 100 to replace the LCD. So, I got my phone back, just thought of having it replaced if its really gets worst.

BUt any of you guys who got their LCD blurred so bad while your phone is ON got any worst?
[Touch GSM General] ukiie:
prob

hi all,

i recently tried to update my rom to the new onyx 5.2 , but running it on my pc through the active sync. It worked for a while then the phone just went off and its stuck on the windows mobility screen and doesn't seem to want to load the os ...what should i do
[Touch GSM General] thatguy1982:
seems to be a common problem with the elf. it happened to me ad it seemed the layers of the digitiser had begun to seperate due to sudden temprature change. eventually it stopped responding to touch, fixed it temporaraly by spplying pressure in a freezer lol. have since replaced it with a chinese clone digitiser and its worked fine ever since
[Galaxy Note5 Q&A, Help & Troubleshooting] itony007:
For some reason, lately after a while of non usage maybe like 20-30 minutes randomly, when I go back and try to watch or view something there will be no volume. It turns out my media volume has gone all the way down and I have to turn it back up myself.

Mild nuisance but has anyone been thru this? Could it be some odd stray app?