[X Play Q&A, Help & Troubleshooting] Wipeout55:
Hi all,

Bought a Moto X Play recently and am now trying to unlock the bootloader. But all I get is this:

root@devin-laptop:/home/devin/butyt# fastboot oem get_unlock_data
...
(bootloader) Failed to get unlock data, please try again!
FAILED (remote failure)
finished. total time: 0.262s

Funny enough, this worked before I sent it in for repair (the screen broke 3 weeks in, lovin' the quality).

Any ideas? I've scoured the internet for answers, no luck. The only thing I think could be an issue is my CID. It's set as 0x0000, but I think it should be 0x000D (14), cause that's what matched my software version. I

Thanks in advance for any help!

I'm on Koodo if that makes any difference.

Attached the fastboot getvar all output too:

root@devin-laptop:/home/devin# fastboot getvar all
(bootloader) version: 0.5
(bootloader) version-bootloader: moto-msm8939-80.A7
(bootloader) product: lux
(bootloader) board: lux
(bootloader) secure: yes
(bootloader) hwrev: 0x82C0
(bootloader) radio: 0x8
(bootloader) emmc: 16GB Toshiba REV=07 PRV=00 TYPE=57
(bootloader) ram: 2048MB Samsung S8 SDRAM DIE=4Gb
(bootloader) cpu: MSM8939
(bootloader) serialno: ZY2223NXM4
(bootloader) cid: 0x0000
(bootloader) channelid: 0x00
(bootloader) uid: 6CFD2A0300000000000000000000
(bootloader) unlocked: no
(bootloader) securestate: locked
(bootloader) iswarrantyvoid: no
(bootloader) mot_sst: 0
(bootloader) max-download-size: 268435456
(bootloader) reason: Reboot mode set to fastboot
(bootloader) imei: 358966060470135
(bootloader) meid:
(bootloader) date: 08-05-2015
(bootloader) sku: XT1563
(bootloader) battid:
(bootloader) iccid:
(bootloader) cust_md5:
(bootloader) max-sparse-size: 268435456
(bootloader) current-time: "Wed Oct 14 22:22: 8 UTC 2015"
(bootloader) ro.build.fingerprint[0]: motorola/lux_retca/lux:5.1.1/LPD23
(bootloader) ro.build.fingerprint[1]: .118-10/19:user/release-keys
(bootloader) ro.build.version.full[0]: Blur_Version.23.21.10.lux_retca.r
(bootloader) ro.build.version.full[1]: etca.en.CA
(bootloader) ro.build.version.qcom[0]: AU_LINUX_ANDROID_LA.BR.1.1.3_RB1.
(bootloader) ro.build.version.qcom[1]: 05.01.00.032.015
(bootloader) version-baseband: M8936_2020613.22.03.21.33R LUX_TELUS_CUST
(bootloader) kernel.version[0]: Linux version 3.10.49-g6d623da (hudsoncm
(bootloader) kernel.version[1]: @ilclbld72) (gcc version 4.8 (GCC) ) #1
(bootloader) kernel.version[2]: SMP PREEMPT Wed Jul 15 23:32:54 CDT 2015
(bootloader) sbl1.git: git=MBM-NG-V80.A7-0-g258354b
(bootloader) rpm.git: git=MBM-NG-V80.A7-0-g1711773
(bootloader) tz.git: git=MBM-NG-V80.A7-0-gc8009b9
(bootloader) hyp.git: git=MBM-NG-V80.A7-0-gc8009b9
(bootloader) aboot.git: git=MBM-NG-V80.A7-0-gb550fb9
(bootloader) partition-type:modem: raw
(bootloader) partition-type:sbl1: raw
(bootloader) partition-type:DDR: raw
(bootloader) partition-type:aboot: raw
(bootloader) partition-type:rpm: raw
(bootloader) partition-type:tz: raw
(bootloader) partition-type:hyp: raw
(bootloader) partition-type:utags: raw
(bootloader) partition-type:misc: raw
(bootloader) partition-type:padA: raw
(bootloader) partition-type:abootBackup: raw
(bootloader) partition-type:rpmBackup: raw
(bootloader) partition-type:tzBackup: raw
(bootloader) partition-type:hypBackup: raw
(bootloader) partition-type:utagsBackup: raw
(bootloader) partition-type:logs: raw
(bootloader) partition-type:frp: raw
(bootloader) partition-type:padB: raw
(bootloader) partition-type:modemst1: raw
(bootloader) partition-type:modemst2: raw
(bootloader) partition-type:hob: raw
(bootloader) partition-type:dhob: raw
(bootloader) partition-type:fsg: raw
(bootloader) partition-type:fsc: raw
(bootloader) partition-type:cid: raw
(bootloader) partition-type:metadata: raw
(bootloader) partition-type:logo: raw
(bootloader) partition-type:clogo: raw
(bootloader) partition-type:persist: raw
(bootloader) partition-type:kpan: raw
(bootloader) partition-type:boot: raw
(bootloader) partition-type:recovery: raw
(bootloader) partition-type:ssd: raw
(bootloader) partition-type:padC: raw
(bootloader) partition-type:sp: raw
(bootloader) partition-type:keystore: raw
(bootloader) partition-type:customize: raw
(bootloader) partition-type:oem: raw
(bootloader) partition-type:carrier: ext4
(bootloader) partition-type:cache: raw
(bootloader) partition-type:system: raw
(bootloader) partition-type:userdata: raw
(bootloader) partition-size:modem: 0x00000000027e0000
(bootloader) partition-size:sbl1: 0x0000000000080000
(bootloader) partition-size:DDR: 0x0000000000020000
(bootloader) partition-size:aboot: 0x0000000000113000
(bootloader) partition-size:rpm: 0x000000000003e800
(bootloader) partition-size:tz: 0x000000000008c000
(bootloader) partition-size:hyp: 0x0000000000020000
(bootloader) partition-size:utags: 0x0000000000080000
(bootloader) partition-size:misc: 0x0000000000080000
(bootloader) partition-size:padA: 0x000000000036f000
(bootloader) partition-size:abootBackup: 0x0000000000113000
(bootloader) partition-size:rpmBackup: 0x000000000003e800
(bootloader) partition-size:tzBackup: 0x000000000008c000
(bootloader) partition-size:hypBackup: 0x0000000000020000
(bootloader) partition-size:utagsBackup: 0x0000000000080000
(bootloader) partition-size:logs: 0x0000000000200000
(bootloader) partition-size:frp: 0x0000000000080000
(bootloader) partition-size:padB: 0x000000000022f000
(bootloader) partition-size:modemst1: 0x0000000000180000
(bootloader) partition-size:modemst2: 0x0000000000180000
(bootloader) partition-size:hob: 0x000000000007a000
(bootloader) partition-size:dhob: 0x0000000000008000
(bootloader) partition-size:fsg: 0x0000000000180000
(bootloader) partition-size:fsc: 0x0000000000000400
(bootloader) partition-size:cid: 0x0000000000020000
(bootloader) partition-size:metadata: 0x0000000000080000
(bootloader) partition-size:logo: 0x0000000000600000
(bootloader) partition-size:clogo: 0x0000000000600000
(bootloader) partition-size:persist: 0x0000000000800000
(bootloader) partition-size:kpan: 0x0000000000800000
(bootloader) partition-size:boot: 0x0000000002000000
(bootloader) partition-size:recovery: 0x0000000001ffc000
(bootloader) partition-size:ssd: 0x0000000000002000
(bootloader) partition-size:padC: 0x000000000061e000
(bootloader) partition-size:sp: 0x0000000000800000
(bootloader) partition-size:keystore: 0x0000000000800000
(bootloader) partition-size:customize: 0x0000000002000000
(bootloader) partition-size:oem: 0x0000000001000000
(bootloader) partition-size:carrier: 0x0000000001000000
(bootloader) partition-size:cache: 0x0000000030000000
(bootloader) partition-size:system: 0x00000000aa000000
(bootloader) partition-size:userdata: 0x00000002c03e0000
(bootloader) qe: qe 0/0
(bootloader) frp-state: no protection (0)
(bootloader) ro.carrier: unknown
all: listed above