[Samsung Gear S2] djr00t:
There is NO sleep tracking

My chat with customer support:

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Chat InformationYou are now chatting with 'Nikhil S'. The reference number for this chat is xxxxxxxxx. There will be a brief survey at the end of our chat to share feedback on my performance today.

Nikhil S: Hi, thank you for contacting Samsung Technical Support. How may I help you today?

John: Just a heads up, I have a Gear S2 Classic, no option on the menu for that

Nikhil S: Please go ahead with your inquiry. I will do my best to assist you John.

John: I am trying to figure out how to track sleep with this watch

John: Can you assist me with that?

Nikhil S: I will do my best to help you with the information.

Nikhil S: May I know the model number of the Gear? You can find it on the rear panel or the Box of purchase.

John: model number: SM-R732

Nikhil S: Thank you for the model number.

Nikhil S: May I know the exact query on the sleep option in the device?

John: I would like to track sleep just like other smart watches

John: it does not seem to do it

John: I have S Health on my phone, and added a goal to track sleep

John: but nothing shows up

John: other watches you indicate that you are starting your sleep (just like you indicate when you start exercise) and it tracks it

John: this gear s2 does not have an option to start sleep

John: and S Health did not pick it up

Nikhil S: Let me check that for you quickly.

Nikhil S: I have checked the information for you and the option of tracking sleep in the device is not available.

John: So, what does it mean that it has a "24 hour" activity tracker?

John: If I sleep 8 hours a day, what is it tracking then?

Nikhil S: That would be with the S-health application

John: I know that

John: What is is tracking for 24 hours?

John: Why would I wear this at night?

Nikhil S: The activity tracks your exercise status. It tracks and lists the inactive period when you start the Exercise apps on your Gear.

Nikhil S: For example, the Gear S2 will vibrate to remind you you've been sitting down for nearly an hour and also give you the time you've been inactive as well as active

John: Yes, I see that

John: Ok, so it is not truly a 24 hour activity monitor

John: The advertising is extremely misleading

John: I am not blaming you, appreciate the help

John: I would like you to pass my feedback along to whomever would take it

Nikhil S: Thank you for understanding John.

John: This seems to be something that should be built into the app

Nikhil S: You can give us the feedback in the website.

Nikhil S: You would have the option of feedback on the top

Nikhil S: <samsung support website>

Nikhil S: Please let me know if you are able to access the above link.

Nikhil S: You would find the option of feedback on the top of the page.

John: yes I am

John: will do, thank you

Nikhil S: You're welcome. Is there anything else I can assist you with?

John: No, that is all.

Nikhil S: Thank you for contacting Samsung Technical Support, we appreciate your business. If you ever need to contact us in the future, please save and reference this chat transcript ID xxxxxx. Please provide us with your feedback, so we may serve you better by clicking on the blue “X” button to receive the transcript of your chat and fill out a brief survey. Have a great day!

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