yashsingh1/xdaforums huggingface dataset:
[One (M7) Q&A, Help & Troubleshooting] 360fifa:
Hi,

I have a htc one m7 and was pushed the lollipop update and chose to download and install it. After doing so the phone rebooted and went to the red triangle and exclamation error. Been doing some research and based on that it seems that i have the wrong stock recovery on the device.

Observation:

1. - I recently got the phone and it was intended to be an International variant however when it turns on it would normally boots to htc logo then T-Mobile. My concern with this is that the phone doesn't show any T-mobile branding on the casing.

2. - I went into bootloader and realize that the CID is set to 11111111 instead of its own info. It seems that the phone was originally tampered with and the t-mobile ruu was installed thus the supercid.

Is there a way to revert to its previous settings? I have already ran factory reset and clear cache partition but the problem still persists. How can I fix this problem?

Thanks
[One (M7) Q&A, Help & Troubleshooting] alray:
Post the output of "fastboot getvar all" (remove your imei and serialno)
[One (M7) Q&A, Help & Troubleshooting] 360fifa:
INFOversion: 0.5

INFOversion-bootloader: 1.57.0000

INFOversion-baseband: 4T.28.3218.04

INFOversion-cpld: None

INFOversion-microp: None

INFOversion-main: 6.10.531.10

INFOversion-misc: PVT SHIP S-OFF

INFOserialno: 00000000000

INFOimei: 00000000000000

INFOmeid: 00000000000000

INFOproduct: m7_ul

INFOplatform: HBOOT-8064

INFOmodelid: PN071****

INFOcidnum: 11111111

INFObattery-status: good

INFObattery-voltage: 4311mV

INFOpartition-layout: Generic

INFOsecurity: off

INFObuild-mode: SHIP

INFOboot-mode: FASTBOOT

INFOcommitno-bootloader: dirty-6d8a0b9b

INFOhbootpreupdate: 11

INFOgencheckpt: 0

all: Done!

finished. total time: 0.151s

I removed the imei# and the serial #. Let me know if there's any other info required
[One (M7) Q&A, Help & Troubleshooting] 360fifa:
INFOversion: 0.5

INFOversion-bootloader: 1.57.0000

INFOversion-baseband: 4T.28.3218.04

INFOversion-cpld: None

INFOversion-microp: None

INFOversion-main: 6.10.531.10

INFOversion-misc: PVT SHIP S-OFF

INFOserialno: 00000000000

INFOimei: 00000000000000

INFOmeid: 00000000000000

INFOproduct: m7_ul

INFOplatform: HBOOT-8064

INFOmodelid: PN071****

INFOcidnum: 11111111

INFObattery-status: good

INFObattery-voltage: 4311mV

INFOpartition-layout: Generic

INFOsecurity: off

INFObuild-mode: SHIP

INFOboot-mode: FASTBOOT

INFOcommitno-bootloader: dirty-6d8a0b9b

INFOhbootpreupdate: 11

INFOgencheckpt: 0

all: Done!

finished. total time: 0.151s

I removed the imei and serial numbers, let me know if there's any other info required.

Thanks a lot.
[One (M7) Q&A, Help & Troubleshooting] alray:
You could simply change the cid to HTC__001 and flash the 7.19.401.22 ruu.zip, this is the unlocked version.

fastboot oem writecid HTC__001
fastboot reboot-bootloader

Then flash the 7.19.401.22 ruu:http://xdaforums.com/htc-one/general/lollipop-ruu-zip-small-collection-t3053944

instructions at post 1, file at post 2

flashing the ruu will wipe your phone so backup your important files before
[One (M7) Q&A, Help & Troubleshooting] 360fifa:
thanks for your quick reply. i will download the file and proceed with the update. Quick question though... Installing this RUU is it based on a specific carrier or for the International variant? Also, will will this allow OTA in the future? or not recommended?

Thanks a lot.. i ill report once I have proceeded..
[One (M7) Q&A, Help & Troubleshooting] alray:
This ruu is the international unlocked version (no carrier) and yes you'll be able to receive ota updates, you'll get one right after flashing the ruu (7.19.401.30)

First your android sdk tools are outdated. Latest version of adb is 1.0.32. You can get the latest tools here: https://developer.android.com/sdk/index.html#Other

To use adb, the phone must be booted in the OS with "USB Debugging" option turned on from the developer option menu or you can use adb when booted in TWRP recovery. If you still can't see the attached device with "adb devices" then its probably a driver issue. Make sure you have the latest htc driver installed on your computer and make sure your

don't

have htc sync installed on your computer.

I'm pretty sure that "adb backup -all" command is not available for the M7. You can backup your internal storage using "adb pull /sdcard C:\Users\diego\Desktop\MyBackup". This will backup your data from the sdcard but not your app / app data. If you really want your apps and app data backed-up, you can use Titanium backup from the playstore.
[One (M7) Q&A, Help & Troubleshooting] 360fifa:
Ok thanks bro. I will have it sorted and let you know how it turns out.
[One (M7) Q&A, Help & Troubleshooting] 360fifa:
Thank you very much for your assistance. It worked perfectly!
[One (M7) Q&A, Help & Troubleshooting] alray:
Your welcome, glad to know everything is fine now :highfive:
[One (M7) Q&A, Help & Troubleshooting] 360fifa:
Highfive
[One (M7) Q&A, Help & Troubleshooting] 360fifa:
Hi bro,

I'm trying to backup the apps and data off my old htc desire hd, however for some reason im not able to. I'm assuming that its because the htc one isn't rooted as Titanium backup is what I used for backup. I have since tried using adb but no luck so far.

Firstly, this is what happens when I run adb devices...

c:\android-sdk-windows\platform-tools>adb devices

List of devices attached

* daemon not running. starting it now on port 5037 *

* daemon started successfully *

c:\android-sdk-windows\platform-tools>

If i try running the backup commands this is what happens....

c:\android-sdk-windows\platform-tools>adb backup -f backup.ab -apk -shared -all -nosystem

adb: unable to connect for backup: device '<null>' not found

c:\android-sdk-windows\platform-tools>

i would like to backup the M7 as it is due that if I unlock the bootloader I will loose apps and data + photos. I've already sorted the unlock code but can't get the phone backed up.. Any ideas I could try?

Thanks.
[One (M7) Q&A, Help & Troubleshooting] alberto4ever:
same thread

Hi,

i've a liquidsmooth rom (rooted), and few days ago i receive this message:

postimg.org/image/eyc5lurnp/

i can update this 5.1 LMY47O.H9 firmware by another way?

in any case, i want to stop receive this message.

TY
[One (M7) Q&A, Help & Troubleshooting] alray:
First your phone isn't detected by adb so adb commands won't work. Make sure you have the drivers installed correctly, that usb debuging is turned on from the developer option menu and that your phone screen is unlocked when connected to the computer.

If your phone is synced with google, all your apps will be re-installed automatically after the wipe. You can backup your pictures using

adb pull /data/media/0/DCIM C:\backup\

Apps that are synced with google or facebook for example, will have their data restored when reconnected.

For "adb backups", I can't really help, never used these commands to backup/restore my phones. Always used "adb pull" or made a backup in recovery since I always unlock my phones before I use them. The only thing I can say is that I tried it on my phone and it looks like it was working (got a screen on my phone telling me that a backup was being created and a backup.ab file was created in my sdk tools folder).

---------- Post added at 01:27 PM ---------- Previous post was at 01:23 PM ----------

When your phone is connected to your computer, reboot it in bootloader / fastboot usb mode. Open your windows device manager and check if the phone is somehow detected (post a screenshot of your device manager). If the phone is detected, use "fastboot getvar all" commands and post the output here (remove your IMEI and Serialno before posting).
[One (M7) Q&A, Help & Troubleshooting] 360fifa:
Ok thanks. I believe the drivers were installed correctly. Is there a way to verify? I have Windows 7. I have also installed twrp recovery and tried installing supersu from the play store it said that the binaries were missing but it can't seem to install..

I'm on android 5.0.2 with twrp 2.8.7.0. Is there anything that can be done?

Thanks again.
[One (M7) Q&A, Help & Troubleshooting] alray:
Connect your phone to your computer, open your windows devices manager and look for your phone: Android USB devices --> My HTC. Post a screenshot of your device manager if you are unsure.

Flash supersu 2.46 using twrp recovery: https://download.chainfire.eu/696/SuperSU
[One (M7) Q&A, Help & Troubleshooting] 360fifa:
Hi,

attached is the screenshot of the device manager.

UPdated: I'm not sure if its becuz I was using adb from the fastboot usb in bootloader why it was coming up, howver I ran the command while booted into the device and it came up.

The supersu file was flashed successfully and the phone is now rooted. Thank you very again for your help.
[One (M7) Q&A, Help & Troubleshooting] alray:
Everything looks fine, the phone is detected correctly.

ADB commands only works from a booted rom with USB Debug option turned on or from a booted custom recovery. ADB commands never works when in bootloader, only fastboot commands
[G2 Q&A, Help & Troubleshooting] StormIceX:
I removed my quickwindow apk because i installed xposed. i don't need anymore and i want back my quickwindow feature. Someone can post a flashable zip of stock quickwindow cover app? or someone just create a modded quickwindow app? thank you for your help
[Sprint Samsung Galaxy Note5] cozboogie:
Running totally stock on 5.1.1 (N920PVPU2A0I6). Starting about an hour ago I'm getting a pop-up saying "Bootstrap Failed...".

Phone is unresponsive and reboots by itself.

Thoughts?

late,

Coz

*EDIT: Factory reset didn't solve it.....correction, 3rd attempt at factory reset seems to have solved it. But I would love to know what initially caused the situation.
[Sprint Samsung Galaxy Note5] pbedard:
Same
[Sprint Samsung Galaxy Note5] cozboogie:
The only thing that updated/changed this morning was an update (I believe) for Sprint Zone.

late,

Coz
[Sprint Samsung Galaxy Note5] cozboogie:
Well that didn't work....after about an hour of it running without issue, I'm getting the Bootstrap Failed... message again and it's restarting.

late,

Coz
[Sprint Samsung Galaxy Note5] cozboogie:
Update....phone has been stable (no re-boots, lock-ups, etc.) for the past few days. I occasionally get the pop-up message stating, "bootstrap failed..." but it doesn't seem to impact the performance of the phone from what I can tell.

late,

Coz
[Sprint Samsung Galaxy Note5] pbedard:
Mine keeps doing it oh well
[Sprint Samsung Galaxy Note5] brc64:
My phone just started doing this today. Also a Sprint Note 5. No software updates installed recently... most recent was the Sprint and Samsung updates for Samsung Pay, which I did set up-- but I did that day 1. Right before the problem started happening, the phone rebooted itself, and it hasn't been well since. I checked aLogcat, but nothing gets logged there. After a few of the "Bootstrap failed..." toasts, the phone just becomes unresponsive and I have to hard shutdown. The only thing that I can think of that I've done differently today was plug my phone into my laptop to charge it earlier. I don't think I'd ever plugged it into my laptop before.

Hopefully somebody can pin down the cause of the problem here. I'm surprised that aLogcat doesn't show anything, which makes me wonder if it's some Knox issue...
[Sprint Samsung Galaxy Note5] pbedard:
U have to use root explorer and go to carier/itson delete that folder it will make your phone faster but u need to power it off for like 20 mins afrer u delete it
[Sprint Samsung Galaxy Note5] cozboogie:
I'm curious as to why you suggest deleting that folder? What exactly will that fix? Details please before you suggest to a member to just delete something.

late,

Coz
[Sprint Samsung Galaxy Note5] pbedard:
The reboots i saw it mentioned.
[Sprint Samsung Galaxy Note5] bobby2478:
Same problem, I have stock Sprint Note 5 with Samsung Pay updated and activated. Worked fine for a few days then all of the sudden I started getting "Bootstrap Failed" and my phone is unresponsive and/or data connection stops functioning forcing me to restart.

Is Sprint/Samsung aware of this issue and working on a fix? Very annoying. I've uninstalled all updates to Sprint Zone, force stopped and cleared data for Sprint Zone which appeared to help for a couple days, but now it's back again.

Has anyone had any luck with hard / factory reset? I don't want to go through the hassle of backing everything up, wiping it clean and reinstalling everything if at the end of the day it doesn't make a difference.
[Sprint Samsung Galaxy Note5] brc64:
After a few more lock ups and reboots yesterday, my phone started behaving normally again, but just now I saw another "Bootstrap failed..." toast, so clearly the problem has not gone away. It hasn't locked up again on me yet, so maybe I'll be okay for a while. The only references I've seen to this error have all pointed to the Sprint Note 5, and most have mentioned Samsung Pay, so I suspect it's an issue there. Whether or not Samsung/Sprint are aware of it, I don't know.
[Sprint Samsung Galaxy Note5] bobby2478:
I've also read it may or may not have something to do with Sprint Zone. I would agree it's purely due to the recent Samsung Pay update as I've had the Note since launch day and only noticed this after activating and updating Samsung Pay late last week. Before that I used the phone for nearly a month with no issues whatsoever.
[Sprint Samsung Galaxy Note5] cozboogie:
While my phone hasn't locked up or rebooted by itself, I still get the "bootstrap failed..." occasionally.

I too think it was associated with the Sprint Zone and/or Samsung Pay update.

late,

Coz
[Sprint Samsung Galaxy Note5] kosmo42o:
I have only seen it once. Im fully stock to latest update. It happened to me after i noticed i had no data connection showed full lte but i had nothing opened up sprint zone and tried to refresh showed error. Then bootsrtap failed, have not seen it since

Sent from my SM-N920P
[Sprint Samsung Galaxy Note5] tennis4fitness:
Bootstrap failed

It started happening to me after my fingerprint recognition failed, and I could not remember my backup password.
[Sprint Samsung Galaxy Note5] stas333:
Just started happening to me a few days ago. completely stock sprint phone with the latest update (samsung pay). I noticed that right after the message PRL update began. After that and updating the profile, i havent seen the message.
[Sprint Samsung Galaxy Note5] bobby2478:
Any updates on this? I went into Best Buy this weekend and had Samsung Experience store re-flash the OS to the phone, uninstalled Sprint Zone, uninstalled Samsung Pay updates, and force stopped Samsung Pay Framework. It worked fine for a few days but it started showing "Bootstrap failed" again. While it doesn't freeze up like it did the first time I received that message, in general the connectivity seems spotty (I'll show I'm connected to Wifi but nothing shows up on web browser or apps).

The problem is when Samsung Pay installed, it also installed an update to Android, and the Samsung Experience store in Best Buy can only flash the latest version of the OS. They can't revert back to the stock version of Android that came with the phone.

That's the biggest problem. Samsung and Google should make it so that they can revert back to a prior version of Android if the latest version has major bugs in it (which has been increasingly the case since Lollipop began rolling out). I had ZERO problems with the stock software/firmware that came with the device out of the box. Lesson learned I guess, don't accept an update if the version you have works well, until at least a couple months of the new update being out in the wild first....
[Sprint Samsung Galaxy Note5] stas333:
Haven't seen this notice in a few days. It stopped after manual prl and profile update.

On a side note, I disabled the Samsung pay via package disable pro
[Sprint Samsung Galaxy Note5] GadgetMonger:
Anyone figure this out?
[Sprint Samsung Galaxy Note5] stas333:
Try prl and profile update.
[Sprint Samsung Galaxy Note5] GadgetMonger:
Yeah.... Thanks but I've tried that multiple times. And a wipe. Didn't work
[Sprint Samsung Galaxy Note5] stas333:
Disable Samsung pay then.
[Sprint Samsung Galaxy Note5] GadgetMonger:
Worth a shot. Don't see myself using anyway. Thanks

---------- Post added at 08:20 PM ---------- Previous post was at 08:15 PM ----------

There is Samsung pay framework and Samsung pay stub. Can't disable either one. Option is greyed out. Should have mentioned that I'm not rooted. Running stock 5.1.1
[Sprint Samsung Galaxy Note5] stas333:
I'm not rooted either, get package disabler pro from the play store and use it to disable anything you don't want.
[Sprint Samsung Galaxy Note5] GadgetMonger:
Nope. Didn't work either. Disabled both packages. Guess I'll continue the search. Thanks for your help.
[Sprint Samsung Galaxy Note5] stas333:
Alright. Good luck.
[Sprint Samsung Galaxy Note5] GadgetMonger:
Looking like this is the only place that has addressed this error. Hopefully it will get some more attention.
[Sprint Samsung Galaxy Note5] brc64:
It's been about a week since I've seen the message pop up on my phone or experienced any unusual lockups or reboots. I did do a PRL and profile update, so maybe that resolved things for me, or maybe there's some other mystery combination of things that made the problem go away. I wish I could pinpoint some specific fix to help everybody else out. :(
[Sprint Samsung Galaxy Note5] cozboogie:
I had a flurry of Bootstrap Failed messages this morning for about 15 minutes...phone was pretty much useless. Then just as soon as they started, they stopped.....no idea what was going on.

late,

Coz
[Sprint Samsung Galaxy Note5] JunoZXV:
Noticed something odd, bootstrap failed message prompts when installing/updating apps.

No idea why though.
[Sprint Samsung Galaxy Note5] SMD1990:
I can't connect to the WiFi and I have been seeing the bootstrap failed messages just a few minutes ago. I have updated PRL and profile and restarted several times and it went away but I haven't had any updates bc I can't connect to the WiFi
[Sprint Samsung Galaxy Note5] demetrios3:
Just started seeing this after I rebooted 5 minutes ago.

I rebooted because my fast charging wasn't working. The reboot fixed the fast charging but now I see a "Bootstrap Failed" pop-up warning every few minutes.

WTF?
[Sprint Samsung Galaxy Note5] travisw0204:
I've done a factory reset multiple times and didn't add any data for my apps. I set everything up fresh. It was ok for a day or 2 but then I saw the bootstrap failed message. It doesn't seem to affect anything but it is rather annoying. I don't use Samsung Pay because it is a BATTERY HOG! It stays running all the time no matter what and kills my battery. I haven't disabled it yet but I also haven't set it up either.

Oan, thanks button hit for stas333. Thanks for the tip on the Package Disabler Pro. There were a couple things I wanted to disable but couldn't because of the limited ability of stock phones. I was leaning towards root and then saw your post. I didn't feel the need to root this phone because everything I use root for can be achieved without it and with this new info it just solidified my reason for not rooting. Thanks again stas.
[Sprint Samsung Galaxy Note5] demetrios3:
I havent seen it yet today. Did you try calling sprint?
[Sprint Samsung Galaxy Note5] GadgetMonger:
I'm still getting this error message. Been keeping an eye on this thread because it's the only place I've found that references the problem. I've disabled suggested apps via package disabler pro, rebooted and wiped cache partition and entire phone. Nothing has worked so far so... Bump. Running stock 5.1.1.
[Sprint Samsung Galaxy Note5] tdunham:
Has anyone tried doing the factory reset then using odin to flash the full factory tar to get a true factory load?

I recommend the factory reset first because I think this wipes internal storage. Someone confirm factory reset wipes internal storage please.

Confirmed, factory reset doesn't wipe internal, just tried it.

I know if you're rooted with custom recovery it can be done through custom recovery, not sure about stock recovery.
[Sprint Samsung Galaxy Note5] GadgetMonger:
I did mine through recovery. I'm not rooted so it's not a custom recovery but.... I wiped data and cache partition that way. When I booted into recovery it said it was installing an update. I assume it was the last software update still in a root file on my phone. After that I wiped everything and rebooted. Still getting the error message.
[Sprint Samsung Galaxy Note5] tdunham:
This still sounds like what everyone here is doing. I'm talking about installing the factory firmware with odon.
[Sprint Samsung Galaxy Note5] GadgetMonger:
Well.... Yeah. Either that or just a data reset from settings. You can use Odin even if you're not rooted?
[Sprint Samsung Galaxy Note5] YGP118:
I just had the same thing and my mobile data wasnt really working...so after a few phone restarts nothing helped..so i just turn the power off and let it charge a bit and turned it on and now my data works and no message yet!... soo idk haha
[Sprint Samsung Galaxy Note5] tdunham:
Yes, Odin does not depend on root and it will not affect knox either.
[Sprint Samsung Galaxy Note5] weyoundamar:
I have the same problem with the Bootstrap Failed message, but I also now have another problem that started accruing on the same day... now my Google Maps opens for now reason whatsoever whenever I do anything with my phone.

Anyone else with the Bootstrap Failed problem also seeing anything like this? Anyone else have their Google Maps or any other app randomly opening for no apparent reason?
[Sprint Samsung Galaxy Note5] broncop3t3:
I got the same error today. What does it mean?
[Sprint Samsung Galaxy Note5] GadgetMonger:
Wish we knew. I've noticed my data has cut out a couple of times now lately too. Anyone confirm that Odin and the factory image is working to correct this?
[Sprint Samsung Galaxy Note5] talqvist:
Just started seeing this bootstrap failed message. Sprint Note 5. Random reboot once every 1-3 weeks.
[Sprint Samsung Galaxy Note5] 49ml:
Started getting this error today. Applied the newest system update (I guess they just released one today?). It didn't make the message go away. Updated my PRL. Then I updated my Profile and it said it had to reboot my phone. After the reboot, the phone no longer displays the message anymore.
[Sprint Samsung Galaxy Note5] demetrios3:
I saw mine for a couple days then it just went away.

But I'm not rooted..... Yet
[Sprint Samsung Galaxy Note5] GadgetMonger:
Got the update. Still getting error. Also updated profile and prl.... Again. Got error upon reboot. Annoying.
[Sprint Samsung Galaxy Note5] rbaucom:
My first question have you tried safe mode to see if it's an application causing it?

I am Not rooted...

I started getting the bootstrap error immediately after I tried to register Samsung pay with my cards. Which didn't work with Samsung pay.

Due to an issue of my phone deciding it didn't want to get cellular data the next day after Samsung pay, I had to factory reset my phone.

I saw a xda post article about 'Package Disabler Pro' and that it worked without root.

The Samsung Crapware and Sprint Crapware was driving me crazy. I installed it.

Samsung pay was one of the first items I froze.

Bloat ware is now frozen.

Be aware that you need to click the menu button (that's the 3 dots if you're new to android) and select system.

Also I uninstalled the updates till Samsung pay was just a stub.

Long story short. I think you may have to do a factory reset.

And the freeze Samsung pay.

While doing my factory reset I noticed it installed the N920PVPU2A0J6 update.

If you tried out the Samsung pay try what I did before the factory reset. Unistall the updates and freeze Samsung pay and reboot.

Here is the market link, they also have a free version, but application writers like this deserve payment!

Hope you can solve it, post back your results.

https://play.google.com/store/apps/details?id=com.ospolice.packagedisablerpro