[Onetouch Idol 3 Q&A, Help & Troubleshooting] pasquiNello:
Hi guys, I have some trouble with the Mobile Upgrade Q, I have used 5.0 and 4.9.2 version but the upgrade didn't start.

As you can see below I post the log of the OTUUpgrade file.

It seems an error with the serial port.

How can i solve it?

My phone is 6045Y stock + rooted with twrp 3.0.0.1

2016-04-06 10:53:00.957 log.cpp 0308 INFO ==================== Start logging ====================
2016-04-06 10:53:00.957 dlapi.cpp 0979 INFO Application OTU tool QCT_SP 4.9.7.1
2016-04-06 10:53:03.874 multidownloaddlg.cpp 0344 LOG Device arrival 0Øz~øð.
2016-04-06 10:56:04.801 localsystemoperate.c 0092 LOG Current all our port device. HUB HUB1[1], PORT instance USB\VID_1BBB&PID_AF02&MI_00\7&331E36F4&0&0000, DISK path
2016-04-06 10:56:04.801 multidownloaddlg.cpp 0344 LOG Device arrival COM8.
2016-04-06 10:56:04.861 localsystemoperate.c 0092 LOG Current all our port device. HUB HUB1[1], PORT instance USB\VID_1BBB&PID_AF02&MI_00\7&331E36F4&0&0000, DISK path
2016-04-06 10:56:04.861 multidownloaddlg.cpp 0344 LOG Device arrival COM7.
2016-04-06 10:56:15.799 localsystemoperate.c 0092 LOG Current all our port device. HUB HUB1[1], PORT instance USB\VID_1BBB&PID_AF02&MI_00\7&331E36F4&0&0000, DISK path
2016-04-06 10:56:21.354 multidownloaddlg.cpp 0347 LOG Device remove COM7.
2016-04-06 10:56:21.386 multidownloaddlg.cpp 0347 LOG Device remove COM8.
2016-04-06 10:56:21.812 serialport.cpp 0090 LOG COM0: INVALID_HANDLE_VALUE == m_hComm! Open port failed.
2016-04-06 10:56:27.833 serialport.cpp 0090 LOG COM0: INVALID_HANDLE_VALUE == m_hComm! Open port failed.
2016-04-06 10:56:33.841 serialport.cpp 0090 LOG COM0: INVALID_HANDLE_VALUE == m_hComm! Open port failed.
2016-04-06 10:56:39.818 serialport.cpp 0090 LOG COM0: INVALID_HANDLE_VALUE == m_hComm! Open port failed.
2016-04-06 10:56:45.857 serialport.cpp 0090 LOG COM0: INVALID_HANDLE_VALUE == m_hComm! Open port failed.
2016-04-06 10:56:51.864 serialport.cpp 0090 LOG COM0: INVALID_HANDLE_VALUE == m_hComm! Open port failed.
2016-04-06 10:56:57.874 serialport.cpp 0090 LOG COM0: INVALID_HANDLE_VALUE == m_hComm! Open port failed.
2016-04-06 10:57:03.886 serialport.cpp 0090 LOG COM0: INVALID_HANDLE_VALUE == m_hComm! Open port failed.
2016-04-06 10:57:09.891 serialport.cpp 0090 LOG COM0: INVALID_HANDLE_VALUE == m_hComm! Open port failed.
2016-04-06 10:57:15.900 serialport.cpp 0090 LOG COM0: INVALID_HANDLE_VALUE == m_hComm! Open port failed.
2016-04-06 10:57:21.908 serialport.cpp 0090 LOG COM0: INVALID_HANDLE_VALUE == m_hComm! Open port failed.
2016-04-06 10:57:27.919 serialport.cpp 0090 LOG COM0: INVALID_HANDLE_VALUE == m_hComm! Open port failed.
2016-04-06 10:57:33.929 serialport.cpp 0090 LOG COM0: INVALID_HANDLE_VALUE == m_hComm! Open port failed.
2016-04-06 10:57:39.936 serialport.cpp 0090 LOG COM0: INVALID_HANDLE_VALUE == m_hComm! Open port failed.
2016-04-06 10:57:45.943 serialport.cpp 0090 LOG COM0: INVALID_HANDLE_VALUE == m_hComm! Open port failed.
2016-04-06 10:57:51.954 serialport.cpp 0090 LOG COM0: INVALID_HANDLE_VALUE == m_hComm! Open port failed.
2016-04-06 10:57:57.965 serialport.cpp 0090 LOG COM0: INVALID_HANDLE_VALUE == m_hComm! Open port failed.
2016-04-06 10:58:03.974 serialport.cpp 0090 LOG COM0: INVALID_HANDLE_VALUE == m_hComm! Open port failed.
2016-04-06 10:58:09.980 serialport.cpp 0090 LOG COM0: INVALID_HANDLE_VALUE == m_hComm! Open port failed.
2016-04-06 10:58:15.989 serialport.cpp 0090 LOG COM0: INVALID_HANDLE_VALUE == m_hComm! Open port failed.
2016-04-06 10:58:21.999 serialport.cpp 0090 LOG COM0: INVALID_HANDLE_VALUE == m_hComm! Open port failed.
2016-04-06 10:58:28.007 serialport.cpp 0090 LOG COM0: INVALID_HANDLE_VALUE == m_hComm! Open port failed.
2016-04-06 10:58:34.017 serialport.cpp 0090 LOG COM0: INVALID_HANDLE_VALUE == m_hComm! Open port failed.
2016-04-06 10:58:40.023 serialport.cpp 0090 LOG COM0: INVALID_HANDLE_VALUE == m_hComm! Open port failed.
2016-04-06 10:58:46.031 serialport.cpp 0090 LOG COM0: INVALID_HANDLE_VALUE == m_hComm! Open port failed.
2016-04-06 10:58:52.040 serialport.cpp 0090 LOG COM0: INVALID_HANDLE_VALUE == m_hComm! Open port failed.
2016-04-06 10:58:58.050 serialport.cpp 0090 LOG COM0: INVALID_HANDLE_VALUE == m_hComm! Open port failed.
2016-04-06 10:59:04.058 serialport.cpp 0090 LOG COM0: INVALID_HANDLE_VALUE == m_hComm! Open port failed.
2016-04-06 10:59:10.066 serialport.cpp 0090 LOG COM0: INVALID_HANDLE_VALUE == m_hComm! Open port failed.
2016-04-06 10:59:16.074 firehosehandset.cpp 0301 LOG Current HUB is HUB1[1], current PORT is
2016-04-06 10:59:16.074 firehosehandset.cpp 0113 LOG [COM0->HUB1[1]] download nprg error!
2016-04-06 10:59:16.074 serialport.cpp 0090 LOG COM0: INVALID_HANDLE_VALUE == m_hComm! Open port failed.
2016-04-06 10:59:16.074 emmcmodel.cpp 1368 LOG reset:<?xml version="1.0" ?><data><power value="reset" /></data>

2016-04-06 10:59:16.074 serialport.cpp 0219 LOG COM-1: Send failure! m_hComm is NULL!
2016-04-06 10:59:16.074 emmcmodel.cpp 1383 LOG Err[reset_FH]:failed to send config data
2016-04-06 12:23:29.758 log.cpp 0316 INFO ==================== Stop logging ====================