yashsingh1/xdaforums huggingface dataset:
[Huawei Watch] impetusera:
Bought one on 12/7 from Amazon and red tint is still an issue with these. Replacement they sent also had red tint. I sent a message to Huawei support to see if there were any updates on this like maybe I could RMA it for one without red tint and never got a response other than the automated confirmation about a support ticket being created. I might try another from Best Buy if/when their price drops otherwise I'll just wait for a different product or Huawei watch 2. Seems obvious they are aware of this issue and that it probably plagues most of the watches. It would cost them far too much to properly resolve it so they just ignore the issue and keep trying to unload these things. Extending the warranty to 2 years is just an attempt to sway those on the fence about it. The fine print of the warranty leaves them plenty of room to not warranty any issue resulting from the red tint. Likely by the time any are degraded enough to require warranty a large number will have been resold or otherwise damaged and thus not be eligible for warranty. Don't have enough posts to include a picture but have one of the two that I had with a Samsung Galaxy S5 Active between them all displaying the same full screen black image. Can be seen at imgur/25aHCCZ. Red tint really defeats the whole point of an amoled, it's like a red backlight basically.
[Huawei Watch] ghosttown242:
Send me the link from where you bought it from
[Huawei Watch] impetusera:
Not sure I follow. I purchased from amazon.com. Was new sold and shipped by amazon. Not open box or 3rd party seller.
[Huawei Watch] ghosttown242:
I bought the mesh band one and I have no problems. How much did you pay for yours?
[Huawei Watch] impetusera:
Same, mesh band for me. Was 299.99 when I got it which is why it sucks both had red tint and they refused to do anything other than a refund after one exchange. I forget exactly the serial numbers but I think the first ended 3570 and the replacement 3422. I tried to argue they were close enough that they probably were from the same production run and batch of displays and to send me one from another warehouse.
[Huawei Watch] ghosttown242:
OMG and you sure the seller was Amazon.
[Huawei Watch] impetusera:
Yes, they even suggested I purchase another one from one of their 3rd party sellers on Amazon after I responded about the replacement also being defective.

Right from my orders page:

Replacement ordered

Your replacement has been ordered.

Huawei Watch Stainless Steel with Stainless Steel Mesh Band (U.S. Warranty)

Sold by: Amazon.com LLC

$299.99

Condition: New
[Huawei Watch] ghosttown242:
They don't like you
[Huawei Watch] impetusera:
Could be, I just assume after one exchange there's not a lot left to profit from at that point and like any business they're looking to turn a profit. They're aware of complaints about red tint and probably know if a customer won't accept one with it they'll have a hard time actually delivering on one without it. In the end I'll take the refund and the little bit of credit they gave for the inconvenience. Not worth pushing it more and souring any relationship with amazon over a smartwatch. For anyone that can get one without red tint then cool cause it's actually a really nice watch (aside from weak vibration). If you do get one with red tint and decide to keep it or are otherwise stuck with it then I hope it doesn't develop into a big problem or at least not before you feel you got enough value for your money out of it. Like I said, I wrote to Huawei 4 days ago and never got a response despite their site claiming response within 24 hours.
[Huawei Watch] dieselboy:
I strongly advise you do not do that. You will have RMA issues if you do. 3rd party sellers are just normal people reselling stuff. I've had problems before.
[Huawei Watch] impetusera:
Yeh, zero chance that I would be going that route. I just thought it really odd they threw that out in their reply. If I see Best Buy get down to $299.99 on them I'll pick another up and try again. If not there's already rumor of a Huawei Watch 2 coming out in 2016 or maybe something else will come along to compete with it. I only like the Huawei because it actually looks like a watch and has good build quality aside from the flawed amoled. At the end of the day though I don't really need it. I have actual real watches from established swiss manufacturers plus Seikos and such. I still have yet to receive any sort of response from Huawei support so that doesn't really give much confidence.
[Huawei Watch] sacthegreat:
Anyone is Australia who have the red tint tried to return it? I tried to return it, but they sent it to service centre. And they replied back saying that it is as per manufacturer specs! WTH! And they gave the watch back to me! Any idea how to deal with nuisance? I either want a non-faulty watch or a refund.

And I bought it at AUD 750 while now, the prices are dropping like crazy!
[Huawei Watch] impetusera:
No idea on the Australia part. I know for the US you have to return within the shops return policy period and not have completed any registration with the manufacturer. Probably all you can do at this point is try to enjoy the thing and hope the red tint doesn't have a negative effect over time or if it does that they will cover it under warranty. I'd guess at least 80% of all Huawei watches have red tint and it's not in their financial interest to recognize it as being a problem and have to deal with a sharp drop in sales and rise in RMA requests. There's already talk of a Huawei Watch 2 on the horizon and I'd be certain red tint won't be an issue with it. As for prices it's an electronic and not a real watch. Red tint or not it will depreciate like a rock from the day it is bought and never be worth more than the price paid.
[Huawei Watch] jakemog:
Jesus most of you guys sound like a bunch of babies, if you dont like how the watch is then send it back and buy something else!
[Huawei Watch] impetusera:
It's defective product, mine went back. Someone like sacthegreat can't send it back because Huawei won't admit to the defect. I don't see it as being a baby to complain about always illuminated red subpixels on an amoled display. More so when some exist that don't have that problem.
[Huawei Watch] AstroDigital:
Really I do not get people, got to get a watch face go to a completely dark room adjust your eyes .....

You got to go through all this and you call it a fault ? You are just looking for issues.
[Huawei Watch] wy1d:
You bumped a 3 month old post... Maybe that's why you don't "get people" - you are a little slow [emoji16]. Your original post said "all watches are defective? Really? What do you know about My watch" and then you edited saying "you have to go through all this, you are just looking for issues" so it sounds like you are just looking for something to complain about.

Anyway - the first batch of watches were defective. I had two in a row with red tint. My 3rd watch which I got the first week of October was fixed and I have been happy with it ever since. At that time I was talking to several other owners and some devs and everyone confirmed the issue, including Huawei.

There were two issues, 1 is cosmetic with the red tint which yes is hard to see in lit rooms. But 2 is the fact the OLED pixels were not properly shutting off and had the potential to burn in and wear out red subpixels sooner. So yes, I absolutely was looking for issues - that's the whole point. I didn't want to keep a watch that was prone to early failure. I want to know right away so I can swap it for a watch more likely to perform correctly for longer.

This is xda - this is what we do. This community is highly technical and wants the technology we buy to be designed and implemented correctly.
[Huawei Watch] impetusera:
Don't think it was just the first batch. Got mine in December and it had red tint as well as its replacement. Can't say for sure what their manufacture date was but I doubt Amazon was sitting on stock from the first batch. It's either a flaw of the display or some other component that drives it in that the tolerance is wide enough to let voltage leak through. When I purchase something new I want it to work correctly from the start. Not accept some "small" flaw and hope it won't be a pain in the ass in the future.
[Huawei Watch] wy1d:
Agree 100% - especially a Premium device like this. Thanks for the update. I didn't realize this was still going on with new watches. I agree I doubt Amazon had old stock. Sounds like tolerances aren't as tight as they are with other OLED manufacturers.
[Huawei Watch] jakemog:
Its not a defect, all oled display's have their pixels turned slightly on during black screen to prevent ghosting.
[Huawei Watch] impetusera:
What's your technical source for that? I'd still consider it a defect when it's bright enough to be visible and reflect light off a wall which mine would do. I didn't have to look hard for it or wait 30 minutes for my eyes to adjust. I'd seen somewhere an image with both a Huawei watch and moto 360 photographed in the dark and the red glow of the Huawei was equally bright as the backlight bleed from the moto 360. There's also a picture of a Huawei next to an apple watch, somehow Apple can source an oled that doesn't bleed visible light from black pixels.
[Huawei Watch] Rektifying:
I just received my Huawei watch from BH Photo Video on Dec 23rd. It is my first ever smartwatch if you dont count the one day I had with the Fossil Q Founder that I returned.

I'm OCD and after reading this post I started examining it. I have excellent vision and I can not see any reddish tint at all. Blacks look BLACK. I only have my Nexus 6 to compare it to as it is my only other OLED device. Side by side my Nexus 6, I see no red tint.
[Huawei Watch] rusty.gh:
after a week with the watch, grabbed it at best buy on the 299 deal, there is no red on black or red bleed, or red glow in a dark room.

doing a bit of research it seems this one guy went way out of his way to make this red up in his mind, and has a really crappy camera that he used for his long exposure. simply no other proof of such red.

the same guy made posts here, redit, and huawei, and only linked one other opinion of someone seeing red. i simply no longer believe there even was such red, and this guy needs some help.

no seriously, the extent that this poster went to to try and make everyone believe there was some issue with red shows a serious need for mental help. even if it was true, it was way too much for a 3 hundred buck watch.

...as for burn in android wear already takes account for this and shifts the display.
[Huawei Watch] impetusera:
Your bit of research must not be much and misses the entire point of this thread or any others on the subject of red tint. No one has ever said EVERY Huawei watch has red tint. There are some out there that have no red tint or visible light from black at all and that is the whole point. For those with the watch whether you look for it (and see it or not) or decide to overlook it should be at least aware Huawei doesn't care if yours has it. There are plenty of reports of it existing from people other than me or the OP and even in Amazon reviews. There are plenty of accounts of owners swapping them out to where they did finally get one without red tint. When ALL of the red subpixels are always lit android wear shifting the display isn't going to help. I'll post the picture now that I can of two with the red tint and a samsung galaxy s5 active between them all displaying the same black image. Yes, my crappy dslr can only capture red from Huawei and not samsung apparently. Nevermind the huawei will reflect light off a wall where the samsung looks dead whether displaying black or powered off.

http://imgur.com/25aHCCZ
[Huawei Watch] Caio 73:
I had one that I returned because it had the red tint issue. And it wasn't subtle, I've noticed it before reading about it...
[Huawei Watch] wy1d:
Ghosting has nothing to do with OLEDs and is a phenomenon of poor video motion of displays (typically LCD with low pixel refresh rates). What you are trying to say is burn-in. For OLED displays, pixels that are turned ON are what causes burn-in, not ones that are turned off. That's one of the main points of this whole issue - keeping these pixels on all the time will cause burn-in, not prevent it.

Many comparison pictures were taken early on in this defect investigation including comparing to other OLED screens in the same conditions that are 100% black with absolutely no red tint. This has all been discussed and proven many months ago. There are some defective Huawei Watch screens and some that are less defective :)
[Huawei Watch] darkamikaze:
Boop :/ I just noticed my watch has this issue and I don't think my return window is open :/
[Huawei Watch] esselite:
I bought this just before Christmas in Poland store and mine is having exactly the same issue with AMOLED screen not being perfectly black on black background.
[Huawei Watch] suzook:
Ridiculous that huawei still is selling defective watches. I will never spend a dime on a huawei product again.
[Huawei Watch] Rektifying:
Yes, I am quoting my own post... lol.

So about the red tinted display issue people are having. How obvious is it? I have checked mine over, black watch face, multiple lighting, in a pitch black room, and I see no red / red tint at all. None.

After I had purchased my Huawei Watch, I showed it to my friend who was about to purchase a Moto 360 2nd Gen. I explained the differences and how the Huawei Watch was better. (Sapphire Crystal, NO FLAT TIRE) I went with him to Best Buy where they had them both on display. After he checked out my Huawei Watch, he took one look at the "flat tire" on the Moto 360 and said hell no. He purchased the Huawei Watch on the spot from Best Buy. (They were on sale for $300 at the time)

Anyways, I compared his Huawei Watch side by side with mine. I purchased mine from BH Photo and he purchased his in store at Best Buy. I still can not see any red tint at all. I was in a dark room with his watch next to mine, then both watches next to my Nexus 6. (One on each side) I see no red tint.

So how obvious is this "red tint" on these displays? I guess I am just making sure I don't have a defective $350 watch. I paid $300 but still... lol.

EDIT: Disregard. All I have to say is "Holy Sh*t". I just searched and found some images with the red tint issue. I can definitely say that my Huawei Watch as well as my friends does not have this issue. Our displays blacks are BLACK. I would definitely return mine in a heartbeat if it had this issue. Very unfortunate for people having this issue.

---------- Post added at 03:46 AM ---------- Previous post was at 03:15 AM ----------

How did you just notice it? I am fortunate enough to not have this issue, but from pictures I have seen of it it looks horrid. Is yours just slightly tinted red? I wonder if some cases are worse than others.
[Huawei Watch] sacthegreat:
I got my friend to buy it from Aus. I'm in India. Now I'm not able to get it fixed.

They sent it back to service centre who replied back telling its working as per manufacturer specifications! So I'm stuck with this now,
[Huawei Watch] 917:
The first time I noticed this issue was when my watchface was slightly tinted red. Nevertheless the next morning it seemed okay again. So I am thinking that night it could have been eye fatigue as well.

Doing what some others have said (Going into the dark) I can notice a very slight light with a redish tint coming out of the huawei watch. Thankfully I am in Germany and I will keep it for a while. Amazon has some great customer service here so I am not to worried about returning it within a certain timeframe.

For now it does not seem to affect my screen color. Even if I try to find an error it can only be seen while in a total dark room and using a black background.
[Huawei Watch] Horwarth:
I took a picture with my Huawei Watch and Apple Watch. Here you can see, that black screen has a red tint....

I took this picture with a iPhone 6s in a completely dark room.

Is it confirmed, that not all watches have this problem?

http ://imgur. com/DatXKDR

I unfortunately have to do spaces between the link because I am a new user in the forum :)
[Huawei Watch] Desconexo:
Another thing regarding the screen: are your watches showing this rainbow colours too when looking from a slight angle or even straight from top?

i63.tinypic.com/2nva52v.jpg

i67.tinypic.com/2uel88x.jpg

Thanks!

By the way: I can confirm that my watch is also showing the red tint... but I will return it anyway to solve the rainbow border issue.
[Huawei Watch] 917:
I do have the rainbow border as well. I suppose that it's not a faul but the glas refracting light on the outer edge. Under certain circumstances those refractions will be resulting in a rainbow color.

Report back when you are getting a new watch though would be interested in hearing if the problem got fixed.
[Huawei Watch] impetusera:
How to reproduce:

1. install Google Keep

2. Download the black image: https://upload.wikimedia.org/wikiped...3/39/BLACK.PNG

3. on google keep, click "take a note..."

4. add the black image that you downloaded above

5. save the note

6. open Keep on the watch and click the note which is a black rectangle

7. go into the darkest of all unholy rooms and let your eyes get used to the dark. Look at your watch.

That was posted by dieselboy earlier in the thread. If you do that and go in a completely black room you would see the circular glow of the watch face when there shouldn't be. The glow is noticeable with ambient faces also but obviously less so as the red glow is much less than the ambient markings so your eyes will have more difficulty noticing with an ambient face on. It seems there are some with red tint to less of a degree than others. Pictures aren't necessarily an accurate representation of the red tint though as they are timed exposures to allow the digital camera sensor to collect enough light from the glow to expose. So do the google keep black background thing and if in a pitch black room you can see a glowing circle of the watch face then that is red tint.

---------- Post added at 03:13 PM ---------- Previous post was at 03:04 PM ----------

I didn't notice the rainbow border on mine but it may well have been there. I would guess it's something to do with the sapphire crystal or any anti-reflective coating on it.

---------- Post added at 03:18 PM ---------- Previous post was at 03:13 PM ----------

According to them it isn't a defect. Obvious to me their interest is in turning a profit on these and if you point it out as being a defect they will just ignore you. I have still not received any response to my support ticket from 12/16.
[Huawei Watch] 917:
I just checked my note 2 which seems to happen to have a super Amoled display.

Same test I will get a glowing screen as well. Not reddish but more blueish. I have been using the phone for years without a single problem though.

At 10s I can get the red tint out of it.

Watching it in real, I can see a slight glow but it barely has red tint in it. It's definetly not completly off.

Edit here are the shots

Watchface + 3s Exposure

The black shot left side is 3s right side 10s. This will be really hard to see on the light background and probably require a good calibrated screen as well.
[Huawei Watch] chrisokaly:
So about this red tint issue.... my watch seems to have SOME level of tint, but I could care less. Not sure if there are varying degrees of red, but on mine, heres what I'm experiencing.... there seems to be 3 "states" of the screen.

1. Full display... this is when the screen is active, and the corresponding 5 seconds after use. No red tint here. Pure black screen is black.

2. Ambient mode... self explanatory, and no red tint here.

3. Red tint mode... here is the only time I see anything that could be considered a red tint... there seems to be a 3rd "screen state" and thats for about a second during the transition between active mode and ambient mode. The screen seems to fade somewhat, then go into ambient mode. Its during this transition that I can see the redness. Again, really doesn't bother me since its for a second at most.

For those of you seeing red, is this the same time you're seeing it?
[Huawei Watch] impetusera:
Interesting on the note 2, I get nothing out of my s5 active. On the phone you see no issues after years but it also turns the screen off after inactivity where the watch will stay on in ambient mode. If there's no long term problems from it then great but for me I don't want one with red tint when there are those that exist without it. I also don't trust Huawei to stand behind it if it does turn out to be a problem.
[Huawei Watch] 917:
Well I rely on Amazon and I know that they won't be questioning a lot if something goes wrong. I am still debating whether I should return it or keep it.

My return window is open till 1st February (extended returns due to Christmas).
[Huawei Watch] impetusera:
What was your full screen display and ambient display? Default watch faces it will be hard to see as the red is dim and any bright elements will wash it out from your vision. If you use google keep black image or a full black face made with pujie it will be very obvious. I did notice it as well during the transition state but for me the red was always illuminated regardless. The subpixels were slightly dimmer in ambient mode than active mode which you can see if using pujie. Once you see it in person it will be more noticeable under normal use conditions.
[Huawei Watch] chrisokaly:
I created a 400×400 black circle using photoshop and imported it to watchmaker... I've used that as my basis, and I've also tried a few other faces with black backgrounds and varying amount of graphics on screen. Same results with all cases, the only time I see the red is during that transition state.
[Huawei Watch] impetusera:
You can only rely on Amazon during the return period with them. After that if it has red tint you have to hope it doesn't cause any long term issue or if it does that Huawei will acknowledge it as a problem and do something about it. If the colors change or the screen dulls overall they can always say it's still within acceptable manufacture specifications just as they do now with warranty claims for red tint. I'm sure they had a bean counter go over cost scenario to ignore problem vs address problem and they determined it's best to just let it ride out. For some reason LG stopped selling Urbane 2 and refunded for any that were sold. Huawei maybe should of done the same?

---------- Post added at 04:21 PM ---------- Previous post was at 04:18 PM ----------

Strange, no glow at all from it in a complete black room other than the transition? I could see it in active, transition and ambient. It's also visible on boot but a little more difficult to catch with all the color blobs floating around.
[Huawei Watch] darkamikaze:
Well I put on a watchface that has a plain ambient mode and I happened to look at it in a dark room, lo and behold, "why is it not pure black?" It's a lot harder to tell if the watchface has a lot of elements in ambient mode.
[Huawei Watch] 917:
Fair note on the case. Allthough here in Germany I would not have any problems within 6 months. The vendor has to prove me that my accusation is false. So the argument an Amoled Display turns off on Black should be more than enough to get a clear case here.

Nevertheless it's of course always coupled with trouble and problems. Problem is there is no other good watch out there. I don't like the LG watches. The moto 360 2 has done everything wrong. They had such a great starter with the 360 1. Should have simply gone rid of the light sensor. The strap system makes it more flexible but at the same time took away the simplicity in design.
[Huawei Watch] chrisokaly:
No only during that second or two of transition. And yes, during boot as well I have noticed it... immediately after the red elements are on the screen, actually.