[Nexus 6P General] kboya:
This is the convo I had with Alanna. It was all a bit confused and confusing, but it seems orders with Chromecasts might be even more screwed than those for just the phone! I knew I was making a mistake doing them all on one order...

me

09:28

hello

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Alanna

09:29

Hi Kenny! Thanks for getting in touch with Google. My name is Alanna, I'm looking into your case now, please hold for a couple of minutes whilst I investigate.

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me

09:29

thanks

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Alanna

09:34

Sorry about this Kenny, thanks for waiting, please bear with me.

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me

09:36

no worries

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Alanna

09:43

So sorry about the wait there Kenny. I had an issue finding your order.

I have located your order now.

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me

09:44

No worries. Great. What's the story?

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Alanna

09:46

It looks like saver shipping for your order was chosen so unfortunately we do not have a tracking number provided in order to track your order.

It was expected on the 2nd Nov, these dates are all expected and estimate due to high volumes in Chromecast orders.

We do allow ten business days after the ship date for the order to arrive, if the order hasn't arrived by then we can open an investigation with the shipper for you, Kenny.

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me

09:50

Thanks Alanna, but little of that makes any sense to me. I ordered the 3 products in one order. As far as the Gstore is concerend the order is still pending and has not been shipped.

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Alanna

09:50

Sorry Kenny, is this the 6P, the case and the Chromecast?

My apologies.

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me

09:50

Yes, it is all three on one order

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Alanna

09:52

We recently discovered some unforeseen production issues. Rest assured we’re working on getting these devices shipped as quickly as possible. You will receive an additional email communication once your device has shipped.

I'm sorry about that Kenny, I didn't see the 6P device in there also.

Did you receive an e-mail from us regarding the delay?

This could be in your spam or junk folder?

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me

09:52

is there an eta on this being shipped? And, at what point did Google think they would bother to contact me about this? No, I have received no email or any notification.

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Alanna

09:53

Sorry that you’ve still not received your device or an email notification regarding this delay. I will need to escalate this issue and follow-up with you via email.

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me

09:53

And no, my gmail spam is clear. All google emails go to my updates inbox

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me

09:56

OK, Alanna. Thank you for your help. I am somewhat disappointed with Google over this, considering I pre-ordered on the day of release, committing over £550, and receiving nothing in the way of notification. Thank you again, and I look forward to receiving further details as you intimate.

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Alanna

09:58

When the device is shipped, if eligible there is compensation for this. We do sincerely apologise, this is not ideal but we do hope to have the orders sent out to our loyal customers as soon as possible.

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me