yashsingh1/xdaforums huggingface dataset:
[Onetouch Idol 3 Q&A, Help & Troubleshooting] Anghirrim:
Hi,

I would strongly recommend you to read major threads in the Idol 3 section. All the answer are in.

To answer your questions shortly:

- I should disable driver digital signature on my pc : So fqr I don't think so, at least I had no need for this.

- Then run Mobile Q Upgrade 4.9.2 (latest version) and set my device as "pixi 3g": It's the other way around, to get the V4.9.2, you have to tell the Alcatel download page that you have a Pixi, or else it will start download for older versions. Then, once installed, you can choose 6045 in the list of devices.

- then it should flash the new firmware (deleting EVERYTHING)?: Just follow the steps, it's pretty straitforward. And yes, it will wipe all your applications and user data.

- Also, is 010 06 the latest version?: So far yes. And Mobile Upgrade Q will install it

- Can i still root/fastboot etc on 010 06 or does it have commands removed?: Yes, the fastboot commands loss is only for the 6039, and anyway, Petrov.0 created a turnaround.

Good restoration!
[Onetouch Idol 3 Q&A, Help & Troubleshooting] plumbe0:
Thank you for your answers. I tried many times but it is stuck at 5%. Sometimes instead i connect it to the pc and Windows says the USB is not recognized and Mobile Q Upgrade says it doesn't find any device.
[Onetouch Idol 3 Q&A, Help & Troubleshooting] Anghirrim:
Which drivers did you install?

Are you plugging your phone while it's off?

Which language do you use on Mobile Upgrade Q? English works fine for me (I'm french).
[Onetouch Idol 3 Q&A, Help & Troubleshooting] plumbe0:
I previously installed those in CD mode.

Yes.

English.
[Onetouch Idol 3 Q&A, Help & Troubleshooting] Nelle9900:
How to back to stock with fastboot commands? 6039y
[Onetouch Idol 3 Q&A, Help & Troubleshooting] Anghirrim:
Ok, and which Windows version aee you running?

---------- Post added at 08:01 AM ---------- Previous post was at 07:59 AM ----------

There is a dedicated thread by Petrov.0 on the forum.
[Onetouch Idol 3 Q&A, Help & Troubleshooting] plumbe0:
Windows 8.1 Pro x64
[Onetouch Idol 3 Q&A, Help & Troubleshooting] Anghirrim:
Do you have a pc running Windows 7 (whatever version)? It has been reported strange behaviour for Mobile Upgrade under some newer Windows versions. W7 is at least known to work well.
[Onetouch Idol 3 Q&A, Help & Troubleshooting] Nelle9900:
I can't find that thread, can you post up a link, I'll be very greatfull man. Best regards
[Onetouch Idol 3 Q&A, Help & Troubleshooting] famewolf:
There are only like 6 to 8 threads total in the android development section of the idol3 forum. Try harder.
[Onetouch Idol 3 Q&A, Help & Troubleshooting] Nelle9900:
I found it. Thanks famewolf. Now i get back fastboot commands, and repartition internal storage to 16gb. Thanks again. Best regards
[Onetouch Idol 3 Q&A, Help & Troubleshooting] @superbane33:
thanks for tutorials:):)
[Onetouch Idol 3 Q&A, Help & Troubleshooting] IlluminaTimmy:
Hello

I have the 6045i on latest rooted & recoveried. When using the update tool, it stuck on 'scanning phone' part for over an hour.

Using windows 7
[Onetouch Idol 3 Q&A, Help & Troubleshooting] techware7:
Try another pc.
[Onetouch Idol 3 Q&A, Help & Troubleshooting] famewolf:
Using Version 4.9.2 or newer? Download link in thread.

http://xdaforums.com/idol-3/general/idol-3-mobile-upgrade-app-download-t3182517
[Onetouch Idol 3 Q&A, Help & Troubleshooting] IlluminaTimmy:
I was on 4.8.7.

4.9 worked. Thanks
[Onetouch Idol 3 Q&A, Help & Troubleshooting] Bostrot:
Updated the link for the new versions
[Onetouch Idol 3 Q&A, Help & Troubleshooting] xuso77:
Hi! I have a 6045Y Orange Spain. it's rooted, TWRP, and unlocked bootloader.

When I try to use the Alcatel Mobile Upgrade 4.9.2 it says:

"There is no greater software version available to upgrade your phone, actual version of your phone is the latest." and stop. It's about at 20%.
[Onetouch Idol 3 Q&A, Help & Troubleshooting] techware7:
Flash older stock image and try again...
[Onetouch Idol 3 Q&A, Help & Troubleshooting] xuso77:
Not have older version. I not have last update. I'm sure that Amena and Orange have another firmware in the Idol 3, and nog can get the updates.
[Onetouch Idol 3 Q&A, Help & Troubleshooting] Bostrot:
As I described in the main post: Delete your firmware and then use the program. If you don't know how, then search it by "android adb full wipe". Hope this will help you.
[Onetouch Idol 3 Q&A, Help & Troubleshooting] Scutariu:
Hello, I also have tried to go back to stock firmware/recovery[or at least just firmware], but I had no chance..

I tried using Mobile Upgrade Q 4.8.7/4.9.2 both versions told me that I have the latest firmware, I also tried to to what u said above about adb full wipe, etc..no luck..

Any idea ? :D
[Onetouch Idol 3 Q&A, Help & Troubleshooting] cgdan2004:
Me too! I am tired. Tryed everything. I just manage to instal cyanogenmod. Still want the stock back. I like it more... Any new ideas?
[Onetouch Idol 3 Q&A, Help & Troubleshooting] Scutariu:
I have found this on another thread, I don't have battery to test it now... If you want, and know the risks.. U should do it ;)

Edit: I have looked, and seemed that the user who posted the backup has the same version of Idol 3(6039y)
[Onetouch Idol 3 Q&A, Help & Troubleshooting] cgdan2004:
link to that thread? please!
[Onetouch Idol 3 Q&A, Help & Troubleshooting] Scutariu:
Here it is http://xdaforums.com/showthread.php?t=3216239
[Onetouch Idol 3 Q&A, Help & Troubleshooting] cgdan2004:
Download it, restore it, reboot. Factory restore from phone menu. Seems to work fine until now. If I found some glitches I will tell you. Thank You.
[Onetouch Idol 3 Q&A, Help & Troubleshooting] Scutariu:
N-ai de ce:D
[Onetouch Idol 3 Q&A, Help & Troubleshooting] ludz179:
Hi,

Yes, it's a 6039y ;)
[Onetouch Idol 3 Q&A, Help & Troubleshooting] Scutariu:
I too, was able to return to stock trought your backup,

Cheers man
[Onetouch Idol 3 Q&A, Help & Troubleshooting] DJ_Nicko:
How to return to stock Idol 3 6039y if it was partitioned from 8GB to 16GB?
[Onetouch Idol 3 Q&A, Help & Troubleshooting] :
That won't help us, Mobile Q doesn't works with Amena / Orange phones. I exactly have the same problem, needing the original recovery, the original system and the original boot of Orange 06 firm.
[Onetouch Idol 3 Q&A, Help & Troubleshooting] Bostrot:
What do you mean with doesn't work? What does it say?

Have you tried a full wipe of data, system, cache and dalvik cache yet?

[MENTION=6664211]Scutariu[/MENTION], make sure that your full wipe removed all of your data on the phone including the OS.
[Onetouch Idol 3 Q&A, Help & Troubleshooting] AzizKhb:
Clarification

Hi thanks for the tutorial i was wondering if there is any difference between your method and this method posted in another thread, i'm new to android and i'm a little bit confused :confused:
[Onetouch Idol 3 Q&A, Help & Troubleshooting] Scamtest11:
The program doesn't detect my phone at all, it just tells me to check the com port. I would actually really like for me to be able to completely reset my phone from my custom rom. 6045 user here
[Onetouch Idol 3 Q&A, Help & Troubleshooting] Bostrot:
Hey, no problem :D. So actually it's the same. It does the same.

Maybe try this: Wait until the battery icon disappears, and then press both Volume up and Volume down buttons + Power button. <- This is the download mode.

Then open the Mobile Upgrade Application and select you device. (See my tutorial)
[Onetouch Idol 3 Q&A, Help & Troubleshooting] Bostrot:
Mine too. It is actually the same but if it doesn't detect your phone: Wait until the battery icon disappears, and then press both Volume up and Volume down buttons + Power button

then the app schould detect your phone.
[Onetouch Idol 3 Q&A, Help & Troubleshooting] Mauelith:
Hi there,

i'm having a little ;) problem as my sd card crashed and my restore is lost...

I have tried to restore stock from added links but there is no PL language in 10 01 and 10 03 version and i cannot use MobileUpdateTool. It is still showing that actual version is installed even i have wipe data, system, cache, dalvik and even internal storage. Do you think that there is something left on phone that it is showing that stupid message?
[Onetouch Idol 3 Q&A, Help & Troubleshooting] Bostrot:
Hi. Did you tried also the 9.5 method? Does it boot into the OS after wiping everything? And what do you mean with 10 01 and 10 03 version?

Edit: Yeah there could be a rest of the system.
[Onetouch Idol 3 Q&A, Help & Troubleshooting] Mauelith:
9.5 method? Can you please tell me a little bit more about it?

I meant firmware versions 5.0.2 10 01 and 5.0.2 10.03. First one boots, no PL language, no possibility to upgrate software.

10 03 reboots every time i do something on rom, like send sms.

5.0.2 10 05 was working properly but still without PL. (phone 6045Y)

After wiping everything it is not booting.

So, i have to wipe phone by shell to be sure that everything is deleted?

Edit: stock version that was on my phone - 5.0.2 10 02
[Onetouch Idol 3 Q&A, Help & Troubleshooting] Mauelith:
Trying with CM on phone - the same message ;(
[Onetouch Idol 3 Q&A, Help & Troubleshooting] AzizKhb:
Why the installation stuck on 61% for about an hour :( ?

I'm using 6039y

EDIT: It's was an internet problem due my usual luck, so I tried with the 4.9 version and a followed the steps and everything works fine, Thanks
[Onetouch Idol 3 Q&A, Help & Troubleshooting] thoir:
My idol 3 6045i bricked on me I have used the software 4.9.2 and it always stalls at 20% and says that there is not greater software version available to upgrade your phone any ideas?
[Onetouch Idol 3 Q&A, Help & Troubleshooting] tekka-maki:
Always ends here, from either download mode (blank screen from long press vol up on red screen yes?); tells me I'm running latest, but I am not. Also reboots phone when checking Alcatel servers so that seems like a separate issue that would prevent update even if I could get around this issue.

if picture isn't loading, essentially ends where (step 3/4) mobile upgrade q 4.9.2 says, 'there is no greater software version available to upgrade your phone,actual version of your phone is the latest, which isn't true because I haven't updated to latest incremental security update.

Just did chainfire full unroot and factory reset.
[Onetouch Idol 3 Q&A, Help & Troubleshooting] arie001:
I'm getting the same and have the 6045i. It worked for me in the past with version 4.9.2, I found 4.9.7 and both give the same message on two different pc's. I'm not sure what's going on but could be a problem with their servers. I guess at this point we need to be very careful not to get ourselves in a brick situation until this gets sorted out.

BTW, I also tried installing older firmware versions and still get the same message from the mobile upgrade tool.
[Onetouch Idol 3 Q&A, Help & Troubleshooting] Sweep29:
Mine took a little longer.......:eek:
[Onetouch Idol 3 Q&A, Help & Troubleshooting] vicus21:
For my factory resetted phone

Dear famewolf,

I did a reset factory, downloaded the program and was afraid the process would not work. At first it didn't, I have windows 10, I run the windows program on compatibility mode for windows 10, it still wouldn't work. I almost gave up but I checked other websites and they suggested I wipe the cache. I did, I ran the Alcatel program update. The whole process took 3 hours 45 minutes. But now my phone works like a champ. I must add, if the phones backlight doesnt light a black screen, it is not detecting the phone while program is running. My phone was rotted and would get struck in the alcatel white screen because i tried to unroot it with a google market app for unrooting. Maybe you could add wipe cache for factory resetted phones in the original thread? Nonetheless, I really appreciate all your help.

Respectfully

Vicusi
[Onetouch Idol 3 Q&A, Help & Troubleshooting] arie001:
4.9.2 appears to be working again now. Must have been a server issue causing the reboot at 20% error.
[Onetouch Idol 3 Q&A, Help & Troubleshooting] Cornemuse:
Hey guys. I've got a problem on my bricked 6039... Every time I plug it on my computer, the phone starts automatically in Android System Recovery. And it's not recognised by my computer and Mobile Uprage either. How can I deal with this ? Please help me bring it back to life !
[Onetouch Idol 3 Q&A, Help & Troubleshooting] Cornemuse:
Actually I managed to install everything back with MobileUpgrade, I trid again connecting the phone in USB while being in download mode. Didn't work on the 2 first attempts but then it did work on the third ! Victory ! Few ours later my phone was updated and fully restored !

Thanks for the tips !
[Onetouch Idol 3 Q&A, Help & Troubleshooting] GigabitEthernet:
6039Y with 4.9.2: stuck on 5%! Please help? :(
[Onetouch Idol 3 Q&A, Help & Troubleshooting] ruka86:
I've got the same problem, have tested several versions of Mobile Upgrade and it gets stuck on 5%, when trying the download mode method it says that there was a problem reading the terminal...

I've got CyanogenMod installed and TWRP, wanted to go back to stock but it's not working, have tried everything I've found online.

Does anyone know how to overcome this problem?

Thanks
[Onetouch Idol 3 Q&A, Help & Troubleshooting] Nelle9900:
I have the problem, my PC dont recgongnize phone driver, Mobile Upgrade tool too.
[Onetouch Idol 3 Q&A, Help & Troubleshooting] wiemar:
i got increased storage space, twrp and tested cm. imposible to use mobile upgrade q. now i wipe all because need back to stock and mobile upgrade q still says: you got latest software.
[Onetouch Idol 3 Q&A, Help & Troubleshooting] ptugalx:
Problem with Mobile Upgrade Q to update , the passes of 5 % when looking phone

4.9.7 - https://drive.google.com/file/d/0B4aX01Ur9hy-cXpFVGRXZGJ4cU0/view my english sucks lol
[Onetouch Idol 3 Q&A, Help & Troubleshooting] ruka86:
I've tried this version of Mobile Upgrade Q and it still gets stuck at 5%.

It recognizes the phone but gets stuck in "Scanning your device"

:(
[Onetouch Idol 3 Q&A, Help & Troubleshooting] ptugalx:
After the bind the PC waits a bit . The display turns black waits a little by starting the download :silly:
[Onetouch Idol 3 Q&A, Help & Troubleshooting] deepasadish:
thanks. 4.9.2 worked nicely on my 6045I.
[Onetouch Idol 3 Q&A, Help & Troubleshooting] gazasalim:
New to xda so hello all. Trying to return to stock on my 6045O model from Cricket. I've tried 4.8.7 and 4.9.2 with no success. I had CM installed but I wiped cache/dalvik still nothing. I also disabled windows signature signing(W10 x64). To be precisely accurate, after the battery screen disappears, I click vol up + dwn + pwr button and the battery screen comes back and disappears again but it still doesn't detect my device. Any help would be greatly appreciated as I'm trying to return to stock asap.

EDIT: I'm new to this like I said. I was just clicking the buttons and not actually holding them down since the instructions don't tell you to. I was able to enter download mode and now it detected my device and is downloading the update file.

EDIT #2 - Downloaded and restored my phone to stock rom. Everything worked fine. Thanks OP
[Onetouch Idol 3 Q&A, Help & Troubleshooting] tommyw200:
help!

Hello guys.

So i rooted my Idol 3 5'5 6045Y on software 010 10 which is very very old and buggy. So i decided to do OTA update but i can't do it because my phone is rooted. Ok, everything goes ok., i run Mobile Upgrade Q 4.9.2, and i click update phone, and when it is 20% the program says: there is no greater software. What should i do? HELP! I want the update!
[Onetouch Idol 3 Q&A, Help & Troubleshooting] lonewolf0923:
When it gets to 20% when it searches for software to download, my phone turns itself back on and thus fails. Does same thing in download mode. Help?
[Onetouch Idol 3 Q&A, Help & Troubleshooting] MyNameIsJace:
What ROM did you have? Just want to make sure its completely safe to use this method
[Onetouch Idol 3 Q&A, Help & Troubleshooting] deepasadish:
I had stock, rooted, and TWRP as recovery.
[Onetouch Idol 3 Q&A, Help & Troubleshooting] MyNameIsJace:
Has anyone gotten this to work on cm 12 with twrp on 6045i?
[Onetouch Idol 3 Q&A, Help & Troubleshooting] carnivalrejectq:
I cant get this program to work. I have correct drivers installed with adb setup properly. Last night after messing around trying out some roms my phone got hot as ussuaul. Restored my stock backup(with oc kernel) and the phone mever cooled down even after rhat. I turned it off to let it cool overnight. Turned it back on and it immediatley was hot again. Then an issue starred happening with reboots. The phone will reboot on any rom and kernel, everythig except for twrp. It even reboots on the powered off battery charging screenlike i said regardless of rom or kernel. I wiped internal stroage and system and rempved my sd card to see if it will still reboot on the bsattery chsrging screen and it still did. Im not sure what to do. This program seems to be my only hope but i cant get it to recognize fmy phone and it reboots anyway except for on twrp. Cricket 6450
[Onetouch Idol 3 Q&A, Help & Troubleshooting] carnivalrejectq:
same thing here
[Onetouch Idol 3 Q&A, Help & Troubleshooting] carnivalrejectq:
I can't for the life of me figure out why my phone insists on rebooting put of download mode during this process. I've tried everything, tried wiping system so no ROM on the phone, even deleted twrp.....even with nothing to boot into it insists on booting out of download mode ruining my restore. Its my last hope for this phone.
[Onetouch Idol 3 Q&A, Help & Troubleshooting] ptugalx:
With the screen off connect the smartphone to the PC and waits to disappear the battery symbol , this procedure has to be done anyway , do not ask me why but have to be this way :good:
[Onetouch Idol 3 Q&A, Help & Troubleshooting] carnivalrejectq:
It never seems to get that far. When I plug it into PC the phone wants to boot up instead of going to battery charging mode, thus I force it into download mode. What's even stranger is no ROM or kernel is working on my phone including stock back up from the old thread found around here except for the kernel made by Aleksandr for the newest flyme ROM. Literally only that kernel will work for me without a bunch of reboots. EDIT: idk if it's the charging cable or the recovery or the ROM but only certain configurations will let me get to that powered off charging screen. Seriously, it just doesn't go to it sometimes , instead it reboots, but yesterday I ref lashed twrp and set up the kernel from flyme and CM and I'm able to get to it now...... So I did what you suggested and waited til the charging screen popped up.....makes no difference....the phone isn't recognized by PC til o manually press the download mode buttons and then even after waiying for the charging screen to do so, it still rebooted out after about 20%
[Onetouch Idol 3 Q&A, Help & Troubleshooting] ptugalx:
What version of mobile upgrade that you are using?
[Onetouch Idol 3 Q&A, Help & Troubleshooting] carnivalrejectq:
I solved the issue. It was because im an idiot and didnt check to see that i didnt even have enough free space left available on my hard drive to download the update for the phone so it kept downloading to 20% and then restarting. I was having an issue across all roms where my phone would reboot so i assumed the phone rebooting out of tje upgrade app was related. Once i made enough space it worked.
[Onetouch Idol 3 Q&A, Help & Troubleshooting] ptugalx:
Top ;)
[Onetouch Idol 3 Q&A, Help & Troubleshooting] carnivalrejectq:
Termination of pregnancy? Lol
[Onetouch Idol 3 Q&A, Help & Troubleshooting] ptugalx:
I'm glad you managed to select the problem , good flash

:D
[Onetouch Idol 3 Q&A, Help & Troubleshooting] MyNameIsJace:
Used the newest version (5.0.0) everything worked flawlessly
[Onetouch Idol 3 Q&A, Help & Troubleshooting] RedJHoN:
do this is working

enter in mode download power + volume-+volume+ whit the last upgrade program from alcatel http://pic1.aotcloud.com/tclportal/20160315/06/33/48/Mobile_Upgrade_Q_5.0.0_Setup.exe
[Onetouch Idol 3 Q&A, Help & Troubleshooting] Bostrot:
Yes it should work.
[Onetouch Idol 3 Q&A, Help & Troubleshooting] newbie_or_not_newbie:
Hi

for 6039y with unlocked bootloader, will it relock it ?

Thanks
[Onetouch Idol 3 Q&A, Help & Troubleshooting] Bostrot:
Yes it does lock the bootloader
[Onetouch Idol 3 Q&A, Help & Troubleshooting] newbie_or_not_newbie:
Thanks for answer, the restore was ok, I'm now with the 5.0.2 - 01010 !
[Onetouch Idol 3 Q&A, Help & Troubleshooting] Bostrot:
Nice
[Onetouch Idol 3 Q&A, Help & Troubleshooting] wiemar:
sorry i cant sent private message. i got 07. i need 10
[Onetouch Idol 3 Q&A, Help & Troubleshooting] newbie_or_not_newbie:
Is it possible to reactivate fastboot commands with the last firmware ?
[Onetouch Idol 3 Q&A, Help & Troubleshooting] Bostrot:
See petrov.0's thread. If you have questions regarding the fastboot commands, ask him.

It should work.
[Onetouch Idol 3 Q&A, Help & Troubleshooting] villaballester:
Thanks, it worked for my Idol 3 (4.7) (6039a)

This procedure restores the ROM that my phone company installed on this phone, which sucks and I want to get rid of.

Does Alcatel provide official ROMs for these Idol phones? I can't find them, only custom roms.
[Onetouch Idol 3 Q&A, Help & Troubleshooting] mlamendes:
Hi.

Did you solvethis issue?

Have same problem.

Please help me.

regards.

MM
[Onetouch Idol 3 Q&A, Help & Troubleshooting] Bostrot:
Sorry I know only custom roms. Anyway I can recommand CM12 for you.

Have you access to the fastboot section? Or the recovery menu (bootloader)? You could format everything with a few fastboot commands. Then the upgrade tool should work properly.
[Onetouch Idol 3 Q&A, Help & Troubleshooting] mlamendes:
Hi,

No I don´t have access. Device stucks on inital "alcatel Onetouch" screen. If I press power and vol + goes to menu where I can select wipe cache, factory reset, install from sd card, install from internal storage and adb sideload.

Since this device is a 6045K dual sim, no sdcard support, also internal storage are clean (no installation package). On that stage I don´t found way to adb command detect device so no prossability to use adb commands. With Alcatel Mobile Upgrade (latest version), the process stops at 20%, device reboot and on upgrade tool appears message indicating mobile have latest version.

How can I workaround this?

Thank you for your help.

Regards.

MM
[Onetouch Idol 3 Q&A, Help & Troubleshooting] Bostrot:
Try to factory reset your phone. I didn't ask for the adb commands.

Can you start your phone into your bootloader? If so, you can wipe everything using fastboot commands.
[Onetouch Idol 3 Q&A, Help & Troubleshooting] mlamendes:
Unfortunately, already done, trwp mode is very basic, not the "usual one".

how can I upload firmware since internal memory is empty and 6045k dual sim does not have support for SD card :(

The only available menu from twrp is adb sideload, but it fails on signature authentication.

Need help...... Thanks.

Regards.

MM
[Onetouch Idol 3 Q&A, Help & Troubleshooting] Arwinne1:
I have the "you have the greatest version of the software" error i can't return to stock ! any solution ?
[Onetouch Idol 3 Q&A, Help & Troubleshooting] wiemar:
use twrp backup. only way to get back to stock. if you dont make yourself you need search forum to get one
[Onetouch Idol 3 Q&A, Help & Troubleshooting] lukiangeo:
This is just another unreal story... that stock image is not available for flashing on the air. I'm speechless.