yashsingh1/xdaforums huggingface dataset:
[Nexus 6P General] adamsweeting:
Just been on a live chat with CPW:

Welcome to Carphone Warehouse Live Chat Service. A representative will be with you shortly.

Hi, I’m Max. How can I help you?

Max: Hi I’m Max and welcome to the Carphone Warehouse. I will help you get a super mega personalised deal today. How can I help you?

Adam: Hi Max, I have Pre-ordered the Nexus 6P. I was wondering if the release date is known yet?

Max: Expected delivery will be on the 22nd October

Adam: OK, thank you!

Max: You most welcome
[Nexus 6P General] DanielF50:
Ahh, that's a shame. I was stuck in a contract with O2 then, thankfully left them last month :good:
[Nexus 6P General] vinokirk:
I am currently on Three, paying £9.90 a month for 200min unlim text+data.

I managed to get a £3 per moth reduction from £12.90 as I cant get any signal at home. I asked them for a femtocell but they advised me they weren't doing these any more. They then advised me to download the Three in Touch app. I advised them that I couldn't install it as my phones rooted, and that I would now look to move to another network. As a last ditch effort to keep my custom the adviser offered me a £3 discount on my bill! Back of the net!

Its unfortunate that Three have confirmed they aren't stocking the 6P, as I now actually need a new phone due to my current Note 3 starting to fail on me. I cant afford the £430 outright for a sim free one, so Im looking at getting a 24 month o2 contract (something I swore Id never do again!). I will probably wait a few months though to see if Three do end up stocking the 6P though.
[Nexus 6P General] Batfink33:
That's good, I don't get tethering.
[Nexus 6P General] Jygar:
I'm wondering if Three will allow VoLTE from a Nexus 6P.
[Nexus 6P General] chubby65:
They still do the home signal box on three mate

Got one for the wife a fortnight ago

All I had to do was argue the toss that three in touch was a total waste of time

Why don't you buy the n6p thru giffgaff and still keep your 3 sim only
[Nexus 6P General] Won't be druv:
Any idea when giffgaff are likely to sell the phone?
[Nexus 6P General] chubby65:
Don't know mate

But giffgaff had stock of the nexus 6 last year before Carphone Warehouse had theirs

Giffgaff only let you buy if they have stock they don't do pre order

Only thing I can suggest is just keep checking The website
[Nexus 6P General] vinokirk:
I'd still be tied into a 24m contract or really high monthly payments for six months. Although it woulds help spread out the cost.
[Nexus 6P General] marcadam:
I'm using the three inTouch app on my unlocked, rooted G4 and it works just fine. Try giffgaff once the phone ia actually released, they do credit plans on new phones, the interest rate is quite reasonable too.
[Nexus 6P General] chubby65:
Best part of buying through giffgaff is YOU can pay off early if you wanted without penalty

So it'd be up to you if you wanted to keep it going for the full 24months
[Nexus 6P General] Roberto63:
Yes, mine arrived in the post two days after shipping, i.e. 29 Oct.
[Nexus 6P General] Stephen:
What yours isn't??? :D
[Nexus 6P General] Matchstick:
Just spoken to Google about 128Gb Graphite order about which I've had absolutely zero communication from Google since the original order confirmation.

They confirmed there'd been no attempt to take payment yet so no realistic chance it will meet expected dispatch date of today. The person I spoke to said he's going to be escalating my call and hopes to have some answers within 24 hours, but right now he has zero information on the delays.
[Nexus 6P General] copong:
"Unforeseen manufacturing issues" I've been told on the order support chat just this morning, on my 64GB alu, without any estimation on when they'll have stock. I have placed a complaint which I don't think it'll go anywhere, but we'll see. I really need this phone, only a quarter of my N4's screen is now sensitive to touch and getting worse. Might have to cancel and get something else.
[Nexus 6P General] uktechguru:
[MENTION=978165]Swidge[/MENTION] and [MENTION=4971020]thunderstorm654[/MENTION] My order hasn't moved from processing but the estimated delivery is 3-5 so guess will be waiting few more days before the shipping confirmation is received- that's if it ships.

Sent with my Surface Pro 3 using Tapatalk
[Nexus 6P General] uktechguru:
I just spoke to Google and they told me the same thing but said that they still have time to ship with estimated delivery being 3-5 November so won't look at the £20 compo unless it passes these dates
[Nexus 6P General] hussan882:
Still no movement on my order - was meant to be shipped on the 30th with a ETA of 2nd - 4th November.

I had a chat with Google this morning, apparently its been escalated but I'm not expecting much tbh.
[Nexus 6P General] usaff22:
Look at it this way - you're one day closer to £20 compensation :/
[Nexus 6P General] hussan882:
:D
[Nexus 6P General] usaff22:
I'd rather have it on time than £20!
[Nexus 6P General] hussan882:
Me too!

Not the most patient - but its been made worse by my phone dying.

Half tempted to buy a cheap one to use for a while - but I'm reluctant until Google provide some tangible information
[Nexus 6P General] disk0360:
I think there is some acceptance required around the launch, nearly (if not all) launches have been fubar with the release of Nexus phones.

To think this would be any different is naive, I'd be really surprised if mine arrives between the 3rd and 5th of November.

I think it will more than likely be at least a week or two after this date.
[Nexus 6P General] jaythenut:
Well we all know what the P stands for now P for PENDING :silly:
[Nexus 6P General] StevenBX:
My Graphite 32GB just arrived at my desk at work. First thoughts are that it's HUGE (coming from a 2014 Moto X), and seems very nicely built. Looking forward to getting home to set it up (no point in doing it now, as I want to unlock the bootloader which would factory reset it anyway). Charging it at my desk so it's good to go when I get home tonight!
[Nexus 6P General] Bettz:
Received my 32gb Graphite today ordered 31st very impressive.

Its not coming out the box until i get my case and screen protector which may take another 2 weeks
[Nexus 6P General] moe2046:
I just phoned Google and they really don't seem to know what is going on, was told that just because it doesn't ship today doesn't mean it won't this week. I was basically told call back later in the week to if I hadn't got a shipping notice. I did ask if they had stock and was told that they should have but no real confirmation.

The fact that guy asked me at least 3 times during the conversation if I had received a email about a delay leads me to believe that an email has gone out to some users and that some 64GB devices will ship this week. But it is also possible that in the next few days I will receive a delay email as well. Really disappointed by this, not because it is delayed, things happen, more about that there is no real communication from Google or the fact that there CS people don't know what is going on. If they had stock I can't see why they can't ship especially with the amount of people ordering 32GB devices and getting a next day shipping notice. My Note 3 is on its last legs with spontaneous reboots, Wifi and Bluetooth that just switch themselves of and several lag spikes a day which is what is really making me impatient.
[Nexus 6P General] Pacman1969:
I just spoke to a google CSR as my order is due to ship today. I have had a few conversations with CSR's the last few days but this guy was the most candid and at least answered my questions. In my case I am waiting for a graphite 128gb 6p. They have no idea when it is coming in. If it goes 2 days past your ship date you will get the delay email. So at this point it is pure guess work until you get a delay email or it ships
[Nexus 6P General] kboya:
yep, mine arrived on the 30th, ordered 25/10.
[Nexus 6P General] Roberto63:
Funny, I have exactly the same problems with my Note 3! Can't wait to say goodbye to Samsung! I hope your 6P arrives soon. [emoji3]
[Nexus 6P General] droid_1989:
Apologies if this isn't the right place to post this, those that have got it, Does Android Pay work out of the box? I've heard nothing about it's UK release, I have the S6 at the moment, and rooted, I don't want to Root the N6P if Android Pay is working - I want to at least test it out to see if it's worth sacrificing root so early into buying it.
[Nexus 6P General] chinedu40:
Android pay doesn't work in the UK.
[Nexus 6P General] Nekromantik:
Android Pay is set to start in the UK early next year according to rumors.

Current new root method that does not modify system partition seems to work with AP but Google may patch this.
[Nexus 6P General] droid_1989:
Would I be able to restore if I were to root? Samsung Pay uses Knox - so that's kinda destroyed my chances of using it. Seeing as I voided it.

If I were to root, and then unroot upon release, would that work?
[Nexus 6P General] chubby65:
Yes that would work
[Nexus 6P General] uktechguru:
So speaking to Google about the payment that's supposedly been taken and they said that it is more likely another pre auth because the first will have expired so they're rechecking for funds. It's not an actual payment as no shipping email has been sent. They only charge the card once shipping has been confirmed. It's likely many of you will also start getting a second pre auth for funds so bear this in mind when checking accounts and ensure the funds are there otherwise the pre auth will fail.

I'm waiting on 128gb aluminium ordered on 29/09

Sent with my Surface Pro 3 using Tapatalk
[Nexus 6P General] Matchstick:
Did Google support say they would be escalating your enquiry and would get back to you with more details ?
[Nexus 6P General] uktechguru:
Nope. As the estimated shipping is 3-5 November the guy told me to wait until then and if by then I don't have an email with shipping info, they would escalate but he said I'd get an email of any delay after the shipping estimate has passed - likely weds as no chance of getting it on Thursday if not had anything by weds evening.

Sent with my Surface Pro 3 using Tapatalk
[Nexus 6P General] chinedu40:
Rumours from where?
[Nexus 6P General] thetonyclifton:
Yes they have no idea what they are doing. The told me mine would be shipping today or could have a 48 hour delay, they didnt have any idea which though they were specific about the 48 hours a couple of times.
[Nexus 6P General] mo123456789:
Just got off the phone to google and was told the same thing. There is an unexpected delay in shipping and they do not know when they will have the phones. I was also told that my device was affected by the delay and that I should be receiving an email soon. No mention of £20 refund or anything!
[Nexus 6P General] nikzDHD:
No email no movement for mine as well was due to be dispatched yesterday. Will wait until the 5th before I send them an email to complain.

Sent from the One
[Nexus 6P General] Pacman1969:
Do you have an email address to send complaints?
[Nexus 6P General] usaff22:
I'll repeat my earlier question: Has anyone ordered a 32GB 6P from the Google Store last weekend or today, and has it gone to processing or shipped yet? I'm about to order one but I don't know if it will be affected by the delays that are plaguing the 64GB orders. Hoping to use it until the 64 gig one arrives and then return it.
[Nexus 6P General] chinedu40:
Here's my conversation with google support:

Daniel Greenaway	5:45 PM

Hi ! Thanks for getting in touch with Google. My name is Dan, please allow a couple minutes while I get your details up

me	5:45 PM

okay

Daniel Greenaway	5:46 PM

I see you would like to know if your order will ship today is that correct?

me	5:47 PM

yes

i've been hearing reports that orders may be delayed due to production issues?

Daniel Greenaway	5:47 PM

Do you mind waiting a minute while I look into this for you?

me	5:47 PM

sure

Daniel Greenaway	5:50 PM

I am sorry to say that because of the lack of stock we cannot ship your phone today, I am sorry about that. But rest assured that we are working hard to get this order to you as soon as possible you will receive and email about the delay and also a separate email to let you know when it will be dispatched

me	5:51 PM

so is it a nationwide lack of stock?

ie will anyone get the 128gb models?

Daniel Greenaway	5:52 PM

It is and its the 128GB model that we are short on

me	5:53 PM

is there any ETA on when you'll be getting stock? As i was under the impression money would only be taken from my account when the item ships, and it appears that money has been taken from my credit card?

Daniel Greenaway	5:54 PM

Do you mind waiting a minute while I look into this for you?

me	5:56 PM

sure

Daniel Greenaway	5:57 PM

That could mean that the phone will be shipping soon as other customers haven't been charged before its sent but I can't guarantee it also there is no ETA on when they will be back in stock

me	5:57 PM

okay, well my delivery period is from 3-5th so i'll check back in on the 5th if it hasn't been delivered
[Nexus 6P General] jaythenut:
A few have on my 6p community link in my SIG
[Nexus 6P General] wazka2:
I am on mine 3rd one and this has very noticeable pink at bottom. Top of the screen is nice warm yellow, bottom is blueish, pinkish white.

Maybe all your devices are delayed for a reason? Maybe they realised they have produced crap?
[Nexus 6P General] Kid_droid:
There is plenty 32gb from what I see. I think they probably sent a double order of 32gb to huawei and forgot the 64gb completely. Typo which someone effed up. I'm slowly losing my patience now that I have waited the month. I was meant to despatch on the 30th. Wednesday is my day of rage. Lol
[Nexus 6P General] Ady1976:
I'm glad my 64gb has been delayed with all the problems people are having with the 32gb versions, and no wonder there is no stock of the 32gb left
[Nexus 6P General] K0komadida:
I ordered the 64gb alu on the 29th Sept. Estimate for delivery is 3rd to 5th. Google support had this to say, including mention of email and £20 refund.

Jenifer Huggett Molina	17:57

I have looked into this order unfortunately there is a 2 day delay on the order. I apologise for any inconvenience this may have caused you Mark.

me	17:58

So I should expect to see this by Friday?

Jenifer Huggett Molina	17:59

Hopefully it is shipped by then, you should receive an email confirmation of this delay shortly. If you do not recive this please do not hesitate to contact us and we will be more than happy to look into this for you further.

Once again I do apologise for this.

me	18:00

Thanks for the information. I would have expected information before this however. Not the sort of customer service I expect from Google, especially considering how much this device costs.

Is there any compensation for this?

Jenifer Huggett Molina	18:01

I understand Mark, There will be a £20 deduction from the total of the device once your order is shipped.

me	18:02

OK Jenifer, thanks for that, it's very reasonable. Thank you for your help.

Jenifer Huggett Molina	18:02

Is there anything else I can help you with today?

Your more than welcome Mark

me	18:03

No thanks, but thanks again.

Jenifer Huggett Molina	18:04

Ok thanks Mark, you will receive a survey by email. If you have a minute, we'd love to hear your feedback about our interaction today. Have a great day!
[Nexus 6P General] usaff22:
I just ordered my 32GB, hoping it'll ship soon and I'll get to use it before my 64GB preorder ships. Then returning my 32GB one.

If they ship at the same time, I'll refuse delivery for the 32GB.

---------- Post added at 06:27 PM ---------- Previous post was at 06:25 PM ----------

Two days sounds very reasonable for £20 compensation. Maybe I should cancel my 32GB order? I'm an undecisive person lol

Either way I hope ordering two doesn't backfire on me, but I have faith in Google's support. I would NOT have done this if I were dealing with CPW
[Nexus 6P General] wazka2:
Everyone complains about CPW...while most of GPS orders has not been shipped yet I had mine replaced 2 times since last Monday. No real hassle, went instore explained the problem and picked a new next day.

Shame every one has a fault!

Fed up now.

I love the phone but cannot put up with having a screen discoloured..
[Nexus 6P General] Won't be druv:
No way will you manage to resist that long!
[Nexus 6P General] vinokirk:
I hope mines two days late, in return for £20 off!
[Nexus 6P General] chubby65:
Knowing your luck mate 6 months late for 50 quid off
[Nexus 6P General] Nekromantik:
CPW website states stock tomorrow for 32GB Silver.

Im tempted. If people with delivery of 3-5 have issues I doubt mine will end up getting to me by 18th.
[Nexus 6P General] kboya:
Think I got a little frustrated today and bought a oneplustwo from my invite! While waiting for the 64gb N6P ,I've been playing with the 32gb and do love it, but still hanker for something a little smaller. I can always return the 1+2 and keep the extra usb-c cables! Ho-hum, I need to find a new hobby.
[Nexus 6P General] nikzDHD:
I fear what issues we will come across when the first batches of 64/128s get delivered judging by some of the issues from the 32gb versions. Doubt they would scrap the whole first batches. No doubt they are having production issues and yet again the launch has gone to pants as always!

Sent from the One
[Nexus 6P General] HuskerBusker:
They don't have a warehouse in Ireland. Anything I've bought from the Google store has always been shipped out of a warehouse near Heathrow airport by DHL and they have always arrived the day after they were shipped.
[Nexus 6P General] riz157:
64gbFrost deliver expected 3-5 Nov

online speaking to google last 5 mins.

Initially i spoke to lady on phone who wasn't very helpful but kept apologising for delay. No 20 offered.

i went online to get more details:

me

19:13

but you can tell if it has been shipped or not

hello?

bb1b98796fc6fe3a

19:14

On the system it states the Nexus 6P 64GB Frost was shipped today

On the system it states the Nexus 6P 64GB Graphite will be shipped on the 4th of Nov

me

19:14

100%,as my status doesn't state that?

bb1b98796fc6fe3a

19:16

This is what our system states, and as mentioned you will receive email confirmation with a tracking numbers

Is there anything else I can help you with today?

me

19:17

ok that's good could you please tell me courier company used?

bb1b98796fc6fe3a

19:18

Royal Mail

me

19:19

as long as its been shipped out for delivery then should be fine. Many people i know have been told there is a delay in delivery so i must be lucky

bb1b98796fc6fe3a

19:20

I'm glad I could help Rizwan. If there is nothing else thank you for connecting Google today!

me

19:20

thanks how do i get print of this conversation?

bb1b98796fc6fe3a

19:21

I can send you an email of this conversation today, if you want the print of this it may take some time Rizwan

me

19:22

yes please email me

bb1b98796fc6fe3a

19:22

Ok will do

Thanks for contacting Google! There’s a short survey coming up, we’d love to hear your feedback about our interaction today. Have a great day!

chatsupport

19:22

Thank you for contacting Google Play chat support. Your chat session is now complete.

i personally think he was lying or misinformed.

update another customer service confirmed i was misinformed!
[Nexus 6P General] DoobyDroid:
Pre Ordered 32gb aluminium from cpw on 29/10 said at time exspected delivery 3/11 still no dispatch email on 31/10 cpw site said in stock free delivery mon 2/11 now it's gone back to 3/11 wait continues
[Nexus 6P General] moe2046:
I just tweeted [MENTION=4188011]googles[/MENTION]tore to see if we could get a response, I saw a few others have tried the same.
[Nexus 6P General] ant78:
what issues are these? Mine is fine so far
[Nexus 6P General] fahimpanda:
I don't understand why Google aren't being transparent about what's happening. For some reason, I have a suspicious feeling they will be sending out ALL the orders together on November 12. It's just a speculation though. I hope this isn't the case, wouldn't be fair on the customers who purchased on day 1.
[Nexus 6P General] AllyGraham:
It is defiantly the case that lack of communication or not giving enough detail breeds suspicion. If they were able to give us better communication and reasons for what is going on, people will feel better and will be more understanding.

On paper it may look like some people are getting them earlier even though they have purchased more recently, but maybe it is that there are variants that are affected, and it is the ones that the store has reopened that are going out the door quicker.

Whatever the reason, I would feel better and more understanding of a delay if I actually knew what was going on, or had any communication. It is basic customer service to inform them and update the expected dates online when there is a delay known about, saving people from cancelling orders if there is actually only a couple of days delay. They have done none of that for a number of us, myself included, as it should have been dispatched today.
[Nexus 6P General] Nekromantik:
For a company as big as Google this is ridiculous. If there are any delays they should announce this right away.
[Nexus 6P General] rosera:
Agreed. Changing the dispatch date without notifying the buyer is plain wrong. Making the buyer guess when the shipment is to be made is wrong.

If there is a delay Google need to step up and let people know and keep them informed. Just because they have not taken the payment does not absolve Google from taking basic steps to indicate who is being impacted and what they are doing to resolve this situation. Hopefully I am not being too harsh ?
[Nexus 6P General] AllyGraham:
I don't think it is harsh, it is good customer service to keep them informed. And they must have a good idea who is being impacted.
[Nexus 6P General] jaythenut:
had a chat to google tonight and my 64gb has shipped no email and still pending payment come out im happy at last only 4 weeks
[Nexus 6P General] DaveHTC200:
You what?

I didn't understand a bit of that....
[Nexus 6P General] Nekromantik:
I think they meant Google told them 64gb shipped but no emails and no payment has been made :\

not sure what to make of that. google wont ship without taking payment.
[Nexus 6P General] DaveHTC200:
I'd like to think mines shipped and no payments taken! Compensation? Haha
[Nexus 6P General] andyfoster:
He spoke to google this evening. They have informed him that his shiny new Nexus 6P 64GB has been despatched. The status on the play store has not been updated from "pending". Payment has been taken. He is finally happy. It 'only' took 4 weeks.
[Nexus 6P General] riz157:
I was told the same thing. Phone shipped but status still pending, email will be sent out with tracking no shortly.

I spoke to another representative as I wasn't convinced and my doubts were confirmed by representative. I was misinformed and I think so have you, don't hold your breath.
[Nexus 6P General] Confused_Cheese:
I've purchased a Nexus 4 and a Nexus 5 both direct from google... I know the pain and the misinformation the google reps tend to give. Its better than it was, the N4 shipping was a joke people ordering 2 weeks after me receiving their phones next day. Seriously, pestering them about the ship date before its passed is useless. If they haven't emailed you to to say its shipped, 99% chance it hasn't yet. They tend to email before the courier has even picked it up when the shipping labels are created.

I have a 64gb aluminium on order estimate Nov 3-5. Waiting patiently as frankly, no amount of badgering them is going to make it show up quicker.