yashsingh1/xdaforums huggingface dataset:
[Sprint LG G4] Trichster:
Woo! This has been a fun time, hasn't it? ... Yeah. So I purchased my G4 in June 2015. August it had the boot loop problem. Sprint corporate store said they were getting so many returns that it could take up to a week for me to get a replacement. Annoying, but I always keep my previous phone as a back up.

After getting my replacement I had no problems until April when it again had the boot loop issues. Annoyed, but knowing what to expect, I got a replacement a few days later. Then three weeks later I found the split screen problem! Now I'm a bit more than annoyed.

After talking to a very nice lady in CC she let me know it's kind of a three strikes your out kind of deal. They've now given me three replacements and if I have another issue like the boot loop or split screen, I get a different model phone. No idea if I'd get to choose. Next phone I think I'll stick with Samsung.
[Sprint LG G4] RevChappy:
They will give you a s6 as its a comparable device.

I suggest anyone with a G4 to buyout your device and upgrade out of it to either a g5, or an S7. None of these devices even refurbs are "fixed"

The issue happens constantly.
[Sprint LG G4] jesmann:
I've been replaced twice and still overheating and now the wifi issue for the first time for me... Any ideas what options besides GS6 how do you get an upgrade when in a lease?
[Sprint LG G4] RevChappy:
You buy it out. Complain to customer that you're tired of getting devices with the same issues, and ask to be given a option to pay out one year of the lease and have am option to to turn it.
[Sprint LG G4] wahzoh:
My increasingly pokey Ls991 I bought (not leased) from Sprint on Sep 3 2015 just locked on logo screen not booting to Sprint. Not wishing to get into additional repair/replace loops described earlier, and wondering whether LG G5 is patch job for G4 problems, any advice on how to get to a reliable device within LG family leveraging LG's manufacturing failure?
[Sprint LG G4] ghostryder12:
The LG G5 is a completely different device from LG G4. No "warmed over" G4. If I hadn't leased my G4, I'd have the G5 now. Good luck to you.
[Sprint LG G4] KingFatty:
I thought the issue was already identified and solved, and the issue only existed with early manufacture first batches of the G4. I'm not aware of any additional issues since then, can you elaborate on other manufacturing failures you are alluding to? (Besides the soldering issues where LG already acknowledged and will cover that issue under warranty.)
[Sprint LG G4] centran:
I have a serial 505. Bought June 2015. Repaired by LG Sept 2015. It is now busted again. Can anyone guess when my 1 year LG warranty was up?!! God I hate this phone. Worst purchase. I know they are not the same division but I was going to get a TV soon and guess which manufacture is crossed off my list?

Anyone know if Sprint Repair is still replacing these crappy phone. Also don't have TEP.

It isn't even worth it to claim the insurance I have because the deductible is literally more then the phone(in working condition).

Is my only option to buy it out and switch phones and carrier because forget both these fools.

UPDATE:

Sprint still is replacing them even without TEP.

Buy out is $400 for me. Phone is currently only worth $150. I may just have to wait the year and hope the new one doesn't break again. It is a brand new so hopefully the later actual new batches(no refurb) are OK
[Sprint LG G4] RevChappy:
The g5 is even having issues with Splitscreen problems and freezing. I don't recommend LG for device for sprint unless its a tribute or Stylo.
[Sprint LG G4] Fam Money:
Bought mine on 06/02/15. Dropped TEP back in October. Saw this thread but had zero issues with the G4 so never sent it in. I has the phone charging on the night of 06/08....7 days out of warranty and no insurance. I went to the local Sprint store and of course there was nothing they could do other than deal with LG.

Opened a call with LG that night and they said since it was a known defect they would cover the repair. I sent it via prepaid, by LG, FedEx the next day. They received the phone on Tuesday. I checked the status yesterday and they in the process of repairing it. It sucked having to use an HTC Touch Pro 2 until my Nexus 6P showed up on Monday. At this point I'm going to regulate the G4 to backup device...I have no faith in device after reading people having problems with repaired devices.
[Sprint LG G4] Fam Money:
Got my phone back today from LG. They replaced the mainboard and as courtesy they updated my phone from a rooted ZV5 to ZVB. Glad I decided on keeping the 6P I bought when it died. I have no faith in the phone after reading about failures after being fixed. Guess it'll go in closet for the next time a phone dies as I won't get much for selling it.
[Sprint LG G4] KingFatty:
Can you elaborate on the failures after the mainboard replacement? I have been lazy and only reading inside the Sprint forums for the G4 so I haven't kept up on the other versions of the G4, but is the issue that the same failure just repeats again? Or is there some other type of failure with the replacement motherboards?
[Sprint LG G4] Fam Money:
I'd say it's anecdotal and would not take it as gospel . I've seen comments on XDA as well as threads on SlickDeals about folks saying their supposed "fixed" device dying the same way as the initial failures. My phone dying left a bad taste in my mouth with LG but I give them credit for repairing my device for no charge. They even provided a free shipping label to get it to them. I just can't put my faith in the G4 anymore. Besides I can't root it at this point which really put the nail in the coffin.
[Sprint LG G4] g_money:
So, posted on this thread about 9 months ago stating no problems. Woke up this morning to the phone's alarm. Tapped the screen to see the time. Nothing. Tapped the power button. Nothing. ended up with a soft brick. Can get into recovery, but never can get past updating apps? Not sure if it's hardware/software? Never rooted, kept it clean, never dropped it...

I hate my G4 so much right now<sigh>

Was gonna see if I could side load the OS?

Wife's G4 works fine (for now anyway) Any ideas would be appreciated.
[Sprint LG G4] De_Falt:
I got one!

Don't buy an LG product ever again.
[Sprint LG G4] g_money:
Ahhhh, but when the rest of Android phones started to wannabes iphones it was such a great idea.

Now. Samsung starts putting a microsd slot *back in*, but locks their bootloader:(

Ya just can't win....
[Sprint LG G4] mpgrimm2:
Just happened to me while at the grocery store today. Same scenario on mine except I can't get past Boot Logo before it turns back off. Managed to see the "Recovery Loading" screen once, but it never made it past that.

Manuf. Date 07/2015.

Bought July 24, 2015 (Leased)

Died: Aug 6, 2015

Pure stock, never rooted. Same thing happened to my rooted Nexus 5 and so I decided not to tinker with the G4. Now I need to figure out if I can re-activate an old Optimus G so I can make calls until I can get to a sprint store, if they will even help me or not (no TEP).

Guess it's time to shake a tree and see what falls out.
[Sprint LG G4] RevChappy:
In the first post, and the whole reason I posted the thread orginally, was so that anyone with the issue would know that its a "Known Issue" for Sprint, which means even without insurance they have to order a replacement for you. If they refuse, show them the first post which shows the known issue, or leave and to store a with a repair center. They can't refuse you for having issues with any of the first posts issues.

Best thing to do if you can, is just get rid of this phone and stay away from LG's with sprint for now. Even the G5 is having this issue...
[Sprint LG G4] hilker09:
Boy, wish I had seen this thread before Wednesday.

I had three different LG G4 devices, and they all suffered the bootloop. After the 3rd one, they offered me either a new LG G5, or HTC 10. I asked which they recommended, and they said the G5. I told them about my hesitance due to the previous issues, but they assured me they had "taken care of those issues." I picked my G5 up Friday, and within 4 hours, the left side of the screen was freezing up. By the end of the evening, the screen was virtually unusable. I also found that by Saturday morning, the clock on the phone was showing a time from Friday night...

I went back to the store, expecting that I could swap out for something else (mainly the HTC 10). When I mentioned to the guy in front what was going on, the guy in back (who had helped me set it up yesterday) said, "Yeah, I saw that happening right out of the box yesterday." So he proceeded yesterday to set me up on a phone that he knew had issues. And then, he told me I have to get another G5....

I came home, contacted Sprint by chat, and had my case sent to a quick response team, who was back in touch with me fairly quickly. They offered my the early upgrade option (I think 2 year subsidized price), but I declined, as I really don't want to pay for a phone now. I also found from the store that the guy there had only seen my phone force close during setup. He hadn't seen the freezing screen.

So, at this point, I will accept the G5, with the understanding that if anything goes wrong with it, I can call the direct number I have with Sprint, and work out another replacement.

I'm almost expecting this new one to crap out. I am so done with LG. I'm thinking I may have to head to Samsung for the Note 7.
[Sprint LG G4] RevChappy:
The issue happens over, and over again. I have some customers who are on their 6th G4S and nowe sprint is offering HTC 10s and lg g5s for people who are getting replacements. I wouldn't say it's just here and there, the vast majority of owners are not on XDA, and sprint pushed those suckers out like crazy.
[Sprint LG G4] mpgrimm2:
Well, finally after a useless trip to the Sprint repair store/service center (where I was getting jerked around on my options), several calls to customer service at various levels and finally a negative review of one of the support reps... I got a call from the Customer Advocacy Team.

They were able to wave the last 11mos of my 24mos lease (I was only paying $3/mos after a loyalty credit) and release me from the contract. Sent me a phone return kit and I was able to walk into Best Buy that same day and get a new Sprint Galaxy S7 as an upgrade on my old school 2yr subsidized contact for $99. $105 out the door.

Done

Thanks Sprint Advocacy Team.

From my Up All Night Sleep All Day Gs7 on Tapatalk
[Sprint LG G4] constantineo:
i have 2 questions:

1. is there any guarantee that g4 was never bootloop issue again after mb replacement?

2. is there any guarantee that g4 manuf date after october 2015 will never going to bootloop?

sorry if my english is bad :D
[Sprint LG G4] Cubit33:
1. No

2. No

I haven't seen any reports of 2016 phones bootlooping but they may just not be old enough.
[Sprint LG G4] constantineo:
thanks for your answers mate

ooh,i see.how about g4 that manufactured in september or october,but until now is never get bootloop issue,is there any chance to get bootloop issue someday?
[Sprint LG G4] wilsonch1551:
So I went through all this over a month ago and I'm guessing I got a phone that hasn't been fixed....urgh. However I have not had any screen issues now for over a month but recently the Bluetooth works intermittently and the system is laggy. When I check CM Cleaner it shows I am only using about 50% of the phone so I am not sure what is up. I want to like my LG but they are sure making it difficult. I never had these same issues with my Samsungs but they are getting so locked down now that I wanted something new. Live and learn.
[Sprint LG G4] jlv3:
I've had no problems at all with my G4 part from a slight sluggishness *somethings* in the launcher. No other issues I can tell of (unlike with my G2, where the GPS was terrible). I wonder what the hardware issue is, and why it only (appears) to affect Sprint.

I bought my G4 from Amazon (who now lists it "Temporarily out of stock"); if my is an affected unit I hope I don't have issues because of that.
[Sprint LG G4] jesmann:
i have no idea if this is related to this unknown issue but my phone froze looking at facebook today and a boot loop would go to optimizing apps freeze again then got extremely hot and either reboot or freeze again. non-rooted i booted into recovery did factory reset and still boot loop. Was coming here to get image but saw this and wondering if I should just take to Sprint
[Sprint LG G4] :
Yes, this one of the issues. Take in for a swap.
[Sprint LG G4] :
Samsung's have multiple problems that we have to replace them fit. Freezing up, not booting past the logo...random screen deaths...

Also cm cleaner is a jib. It, battery savers except greenify... Are all worthless imo.
[Sprint LG G4] jesmann:
I'm at the sprint store now the tech said any g4 manufacturered before September has the issue and ordering a replacement but first tried to say it was stagefright fix causing the optimizing apps until I said bootloop
[Sprint LG G4] :
God when I her **** like that I'm so disappointed lol

I don't think this tech knows ****..
[Sprint LG G4] mswlogo:
Mine was built in July I think and seems fine. But I'd like to get it replaced before it fails.

I have TEP. I'm rooted on ZV6 now.

Can I go in and request a replacement?

Can I temporarily muck it up, so it will bootloop?

And undo the bootloop later while I wait for new phone to come in?

Or can I just say it has acted up and got hot etc. but it's ok for the moment?
[Sprint LG G4] lazerus06:
I was wondering the exact same thing. I bought my G4 back at the end of June and I depend on it quit a bit for work/taking care of my elderly in-laws and would like to get it taken care of before something goes wrong when I need it.
[Sprint LG G4] jesmann:
Im not sure my phone actually booted so i thought oh great they're not going to do anything but within minutes it did it again. I got the phone mid September but it was manufactured in May
[Sprint LG G4] :
Just remember that not ALL devices are effected by this. My store managers device is fine, and we sold plenty of the devices and haven't had them all come back.
[Sprint LG G4] mswlogo:
Is there a way to tell? Any idea of what is "fixed" on the new ones?
[Sprint LG G4] :
Nope. That email is all we got for now.
[Sprint LG G4] mswlogo:
If all devices are not affected, why did they put a hold on selling all existing inventory? It's gotta be pretty bad to do that.
[Sprint LG G4] mgene63:
I also got my phone shortly after it came out. How do I confirm if mine is affected?
[Sprint LG G4] babyschmoof:
Went to a store and have a bit of pull because I'm a corp customer. First they denied it, and said there was no bulletin, that it was a fake story. I got my corp rep involved who asked the store how many G4s are available to sell. Of course the answer was none. Needless to say I was finally told there is a motherboard / chip issue with Sprint models only and replacements will come directly from warehouse, as stores are low on the totem pole for new units. Stores and Amazon show back ordered for an undetermined time. To check, dial ##rtn# and if date is before September you can request new unit. The only info I could not get is the extent of the issue and if phones showing no problems will eventually have a problem.
[Sprint LG G4] mswlogo:
Thanks for the info. So are you in the back order queue or do you have to wait?
[Sprint LG G4] babyschmoof:
Three days. The only problem is I have to do an in store swap. LG backup is great, but I would have preferred to do it in my home. Oh well, still a new phone and skipping mailing to lg.
[Sprint LG G4] signal34:
Just called a corporate store who asked for the first three digits of the phone's serial number. Based on that, they were able to let me know that my phone is one of the affected. Not saying it will develop an issue mind you, but I'm taking it in anyway.
[Sprint LG G4] :
According to sprint:

[IMG="image"]http://xdaforums.com/attachment.php?attachmentid=3500453&stc=1&d=1444350717[/IMG]
[Sprint LG G4] jkcarp94:
I called the corporate store today and they claim that this is not based on serial numbers or date ranges but rather there are four specific problems that the phone had to exhibit one of and the phone had to exhibit one of those problems in the store while the tech was looking at it or they would not do a swap. And they wouldn't say what the problems are.

The only problem that I am having is that during use the phone will get bogged down and sluggish to the point that it is non responsive to any actions and in fact I often have times where I can't even get it to the restart screen without several minutes of waiting for it.
[Sprint LG G4] :
The phone has to have an issue with WiFi not turning on, the garbled screen, not booting up, and freezing on boot. And yeah we have to see the devices doing it in order to replicate the problem.
[Sprint LG G4] bjr70:
My phone randomly turns itself off multiple times a day and I have to pull the battery to get it to power up. Talked to Sprint chat and they confirmed mine was part of the bad batch. They told me to take it to the closest store for a replacement.

Did that, and had to fight to get them to replace it. Insisted on factory reset, then said they had to replicate the problem. I showed them printout of chat and they finally, after more fighting, agreed to replace it. Replacement phone on order. Will reactivate my HTC One M8 until it comes in. It's still shutting off after the factory reset. Not happy about having to fight at all.
[Sprint LG G4] RocketFoot:
I originally had a July 2015 model that had the split screen/static box issue. I had it replaced and haven't had any issues so far. Just checked my S/N date code and it is 509 (September 2015) so I hope it is a good one! Any word on specific dates or would 'all' of September's model be fine?
[Sprint LG G4] jesmann:
Are they sending new in box or "fixed" refurbs I'll find out in a few hours but was curious on others.
[Sprint LG G4] :
Whatever the warehouse sends. Most likely refurbed models unless you make a big stink with customer care and get them to notate the account to give you a new instore replacement. Threaten customer care that you'll quit sprint and more than likely they will put account notes that say you can get an instore new replacement.

My understand per the sprint stuff we have is that models made in September on are fine.
[Sprint LG G4] EvoLveR84:
This recall has me worried now, because I had my original G4 from June replaced in a Sprint store for the boot loop issue, they gave me a brand new one on 9/4/15. Fingers crossed this one stays working fine... The first 3 digits of the serial on the replacement phone are 507 so that means July...ugh
[Sprint LG G4] ironbesterer:
My model is from May 2015 with a SN of 505, so I think I should be able to get a replacement. WiFi randomly shuts off and it lags quite a lot, a lot of times resulting in a battery pull.
[Sprint LG G4] :
Your WiFi could randomly shut off due to the connection optimiser.

Lag is a known problem of the device in general across all platforms.
[Sprint LG G4] bjr70:
Had to reactivate my HTC One M8. My three week old G4 is now shutting itself off and bootlooping. Supposed to have a replacement by Tuesday. This is unreal.
[Sprint LG G4] lazerus06:
So Sprint isn't really doing a recall. A recall would identify all phones that could potentially have the issue if it was manufactured during a certain date and replace it regardless if it had the problem or not.

It would be like Ford saying that the Explorer that was made from July to August had the potential for the steering wheel to fall off but you could only get it fixed once the steering wheel falls off.

It's stuff like this that looses a carrier its customers.
[Sprint LG G4] :
A phone and a car are to different things lol
[Sprint LG G4] iiEatTurdz:
two*
[Sprint LG G4] Tierez:
So if you got your phone from best buy and the date is before september (mine is may 2015) where would I go to get it replaced? My wifi constantly has issues connecting or staying connected (it's not the connection optimizer because I've had that turned off since day 1.) and I get random bootloops and random app optimization screens after some random reboots all the time. Also should I unroot and go stock or does it matter?
[Sprint LG G4] :
Doesn't matter where you get the phone from. As long as it's sprint you can take it to a sprint store. If you have best buys insurance you'd take it to them.
[Sprint LG G4] inkdup102586:
Sprint stores out by me are saying they never heard of such a thing
[Sprint LG G4] :
Then they would be lying. I'd show then this exact forum.
[Sprint LG G4] MyzDevyneOne:
Yeah, I had to go to 2 different stores in N. Atlanta. 1st place acted dumb, says they haven't heard about a recall & said I'd have to leave my phone w/a tech overnight to get someone to check it out. SMDH
[Sprint LG G4] babyschmoof:
Well I received my phone, which was promised to be new and was a referb. According to LG it is doubtful that the referbs will fix the issue as there are not good odds of it having a new main board, and the issue would not be fixed. AT&T and Verizon can be fixed with an OTA, however the LS991 (sprint version) needs a board replacement. LG will repair your phone by giving you a new main board, but that can take weeks. When I pressed Sprint about the issue, they agreed to send me a new LG or a Galaxy S6. So just be prepared with all the info before calling Sprint. Be cool, calm and courteous and the will probably do the right thing. Fighting and yelling will no get you the results you are looking for.

Good luck!
[Sprint LG G4] mswlogo:
So you managed to do this over the phone?
[Sprint LG G4] lazerus06:
My G4 is now stuck on the boot up screen. I bought my LG G4 back at the end of June. If I go to the store for a replacement, do I have the choice of the Samsung Galaxy S6 or does it have to be a G4? I can't quit tell from the memo that has been posted (http://techaeris.com/2015/10/05/sprint-recalling-the-lg-g4-due-to-screen-splitting-issue/) that if they are only offering the S6 to customers that are within the 14 day return policy or not.
[Sprint LG G4] MyzDevyneOne:
They are offering it to everybody that has the known symptoms in N. Atlanta.
[Sprint LG G4] :
That's talking about a within 14day exchange to offer s6's because they currently have a promo going for the 64gb. If your out of your 14 days, you're still going to have to have it exchanged through Service and Repair.

You can always call Care and have them give you a new instore replacement and it can happen. I've seen plenty of refurbs not have issues or come back after being replaced though.
[Sprint LG G4] lazerus06:
Thanks,

I dropped my phone off at the closest Sprint store that does service and repair and I had to leave it with them so they could try to fix the phone...have my doubts. Told me it would be a couple of hours.

So if I go back, and it is unable to be repaired (bought the phone back at the end of June), is my only option to wait for another G4 or am I able to get an S6?
[Sprint LG G4] mswlogo:
Normally you will ALWAYS get the same phone. You have to kick and scream (nicely), threaten to leave sprint (nicely) to get a different phone.
[Sprint LG G4] :
If they have the option to switch when they go to order the replacement. Otherwise it's a no. S6s have just as many issues with freezing and screens going black though. I'd still try to get a new G4 instead.

There was no reason you should have had to leave it. These techs are just trying to make their stores not have to advance exchanges....