[Sprint LG G4] :
LG and Sprint admitted that some models of the LG G4 were defective, and needed to be recalled.

We received this E-mail originally:

"Retail Team,

A hardware issue has been identified in the LG G4. LG is aware of the issue and is already in the process of shipping out replacement inventory. When new models arrive they will be distinguished from the current inventory in a way that is yet to be confirmed – we will communicate this information when we have it.

In the meantime, while only a very small percentage of devices are impacted, we want to preserve the customer experience. All locations must cease to sell the LG G4 for the time being. Please keep your current inventory in a secure location until further instructions arrive (later today). Until new inventory arrives, please inform customers who are interested in the LG G4 that you do not have any in stock inventory available, but we can direct ship the device.

Please perform any S&R transactions business as usual. If a customer has a defective G4 they are wanting to exchange, please explain that you are happy to perform their exchange when you are replenished next week. If this will put them over their 14 days, we will allow an exchange within a reasonable timeframe (please work with your DM in these one off situations).

Watch your email for additional instructions to come later today."

According to sprint if your device was made before September, it has the chance to be defective.

through this up on paint at work:

LIST OF KNOWN ISSUES THAT DEVICE CAN BE REPLACED FOR:

Flashing Wi-Fi icon or Greyed Setup WiFi option prevents WiFi from turning on.

Description:

WiFi will not turn on, due to flashing WiFi icon, or it being grayed out.

Device will not power on, power cycles, Freezes/Fails to boot up.

Description:

Only device manufactured prior o September 201 may be impacted defects.

Some customers may experience an issue where the their device will not power on. In this case the device not respond in anyway, no LED, no boot up sound, no vibration after pushing the power button, and no charging indicators. In other cased the device will power cycle or fail to completely boot up. In all cases the issue can't be resolved by a battery pull, new battery, or reset.

Split Screen/ garbled LCD

Description:

Only devices manufactured prior to the September 2015 may be impacted with defects.

Customers may experience a LCD failure where part of half the device screen is garbled. This is sometimes referred to as Split Screen Failure.

Camera Fails to Start/ error "Unfortunately Camera has stopped."

Description:

Only device manufactured prior to September 2015 may be impact defects.

Customers may experience an issue where the Camera app fails to launch or start the camera. Customers will receive the error "Unfortunately Camera has Stopped" everytime they try to use the Camera. Some device will will display a black screen then the error message.

What to do if your device has any of this issues:

1. You can go through LG and have them deal with it through warrenty.

2. You can go into a sprint store, and even if the device is not insured with TEP you can get the device replaced as per instructions in the known issues description.

"Action: Exchange (Waive Fee)

There is no work around for this issue. Please determine if the device was manufactured before Sept 2015. If there are no indications of abuse and tampering. As well as the device meets above criteria then please follow the established repair of warranty exchange guidelines for your specific service role and/or organization. "

They will replace the device per Service and repair, which means, yes you will more than likely get a refrub.