yashsingh1/xdaforums huggingface dataset:
[Sprint LG G4] mpgrimm2:
What was pulled?

The recall itself or the LG G4 at Sprint?

Sent from my LG G4 on Tapatalk.
[Sprint LG G4] mswlogo:
I was wondering the same thing.
[Sprint LG G4] :
I only caught some of what the rep said, but basically because of the recall for the g4 product sprint didn't do the v10. Not sure if lg didn't want to risk it, or sprint couldn't afford to buy them.
[Sprint LG G4] Swetnes:
Well the garbled screen issue happened to me today, twice...I am assuming that nothing can be done till it's permanent? [MENTION=2911155]soulysephiroth[/MENTION]?
[Sprint LG G4] :
Depends. You can try going in and tell them whats happening, it try to get it to do ins store.
[Sprint LG G4] twoslo:
I just stumbled upon this thread but my G4 has been suffering the symptoms in the OP since about September. Checked my phone and sure enough manufacture date of 05/15.

whats considered to be a "reasonable timeframe" for an exchange?
[Sprint LG G4] :
Anytime. As long as you can replicate the issue in store you're good. Its when you can't that you have to kinda fight them on it.
[Sprint LG G4] twoslo:
Thanks [MENTION=2911155]soulysephiroth[/MENTION], i figured as much.

I called customer care to let them know what was going on with the phone and they said to take it to a service center for a tech to take a look at it to confirm hardware issue. Get to the store and tech refused to look at it because "there was nothing he could do" and continued to say that I have to go thru LG. Have been arguing with customer care since. We'll see how this ends.............
[Sprint LG G4] Tierez:
Store near me in Union City California wouldn't let me replace it, even showing them split screening and bootloops (the phone also got really hot while doing this in store and they didn't care.) Manager said it would cost over $75 for two G4s that have this issue with a manufacturer date of 5/2015. Pretty disappointed in Sprint. I had talked to LG before via email and they said to let them know if Sprint refused to do what they were supposed to. So now I'm waiting for LG to send my shipping label and going through them instead :/.
[Sprint LG G4] Phantisy:
I had mine replaced last week on. Mine was stuck in a boot loop. I originally got my phone they day they were released. Walked in to the same store I got it. They turned it on and seen it was stuck in a loop and replaced it with a new G4 and battery. They did not give my any issues at all.
[Sprint LG G4] twoslo:
Sprint customer service seems to be really hit or miss. So after 2 days arguing with customer service on the phone, they decided to add insurance to my phone so that they (sprint) could issue me a replacement. They kept trying to shove "oh you are eligible for an upgrade and doing the lease program" down my throat and then trying to force me to go thru LG. I wasn't giving up. The replacement should arrive on Wednesday.
[Sprint LG G4] :
It's a listed known issue. It will waive the cost.
[Sprint LG G4] :
Go into the store with a print out of the first post. Tell them you know its a known issue with a waived fee. If they do not replace you follow up with an escalation to customer care.
[Sprint LG G4] Tierez:
Worked out this time, devices should be ready to pick up by next wednesday at latest. It's annoying cause I had the post printed out before the guy just had no idea what he was doing. Glad I got a different person.
[Sprint LG G4] signal34:
Third phone in 6 months. First one had screen issues, second two refurbs decided they didn't want to boot up anymore. Each serial number started with either 505 (May 2015) or 506 (Jun 2015), and each time the rep swore LG had fixed the issues with the initial batches. Sprint just sent a text saying they credited me $50 for my worries, so maybe I'll use that toward the G5 next year. :p

Thank goodess for root and Titanium Backup!
[Sprint LG G4] :
Yeah we just got the update saying that:
[Sprint LG G4] joeminati:
I have a question. Would sprint replace the phone if the phone is fine and in good standings, but not tied to any account? I purchased off eBay
[Sprint LG G4] :
Nope. The device must be on active account to even begin the process of replacement. Also, we won't replace out a device that is not experiencing issues.
[Sprint LG G4] ghostryder12:
Bought LG September 9, 2015 with 3 other smartphones in a new contract package from AT&T. Within the week, my LG refused to connect to WiFi, showing in a constant connecting loop. And back to Sprint brick & mortor store in Stockton, CA. Manager, so also works floor like a rep, saw what it was doing & called customer service. He put CS on speaker as he was describing issue. As soon as manager finished, CS said "replace it" and have the manager the authorization numbers. And yes it's a referb, with no issues since September. Recently (week of Dec 6) received the apology email from Sprint and a $50 credit on my next bill. Just fit bill due email and there's the $50 credit.

Even with the lower signal reception quality of Sprint did my area (AT&T has fantastic connection quality) their CS far exceeds that of AT&T. But having said that, Sprint's signal area & strength has been improving almost weekly. they are doing great reciently.
[Sprint LG G4] :
Sprint claims to be improving the network by first quarter to all its markets... But we'll see!
[Sprint LG G4] jkcarp94:
There's really not much left to wait and see about. There's widespread evidence of significant network improvement in many markets. Even a cursory review of neglect performance rankings last year compared to this year shows that to be the case.
[Sprint LG G4] dtracycar@yahoo.com:
Dealing with the same problem and found a solution

I was desperately dealing with the same wifi problem talked about here. I was thinking I was going to have to be without my phone for a while. As a last resort, I contacted the Sprint chat customer service. She gave me some information that I was very skeptical of, but which turned out to work. She said to do the following:

1. Dial ##786#.

2. On RTN screen, select Reset Default.

3. On Service Code screen, tap the white field to display the keypad.

7. Use the keypad to enter the 6-digit 004330 Reset Phone message appears.

? This operation resets the phone to the factory defaults.

? All of the customer's personal information will be lost.

7. Tap Yes. ? Phone clears memory, then turns off and back on.

? Hands Free Activation begins.

Before performing the steps please make sure phone data is backed up .

I didn't believe her and asked if it didn't work then what? She said trust me, it will work! So I went through the steps and I am indeed now working on wifi again and having no problems!
[Sprint LG G4] :
Those six numbers are your msl... Usually all an a rtn does is factory reset the device and reprovision it.
[Sprint LG G4] misteroh:
Can confirm, I travel across the country a lot and I'm seeing big improvements in data speeds and coverage compared to years past.
[Sprint LG G4] :
Sprints network is getting better. Just in must win markets, and with existing coverage. What I feel they need to do is expand their coverage area to at least match with tmobiles, and to get the network up to speed...in all its areas. Where I live isn't a must win market and as a tech, I'm constantly getting *****ed at for service lol.
[Sprint LG G4] Akosp:
Got my replacement

after countless of customer service calls and store visits, i bit the bullet and bought myself a nexus 5x.

after receiving and setting it up, i wrote a nasty tweet about sprint and guess what, got a response within the hour (it was way past business hours)

by the next day, i had a replacement coming my way and an apology from the sprint twitter account.

moral of the story? complain about them on social media; these assholes really love their image.
[Sprint LG G4] Mahapederdon:
Haha. I was having problems dealing w Sprint also at 2 stores. I did what you did and Sprint called me within minutes and said goto a sprint store and we'll exchange it. Thanks for the tip. They monitor there twitter account like it's tied directly to their stock price.
[Sprint LG G4] Zenns:
sprint ?

this has been affecting pretty much almost every H815 on the international market.

no official word from LG yet. mostly 505xxxxx no idea about others but from what I know those who sent it in gets replacement of motherboard to 512 which is where Im from.
[Sprint LG G4] dplane:
I just posted this on Androidcentral as well but I am really hoping someone can be of help:

All right so part of this post is to vent and the other is to seek advice from all of you on what to do next:

The facts:

-Bought my G4 at Best Buy in June (BB exclusive blue version-VZW)

Build is a May 2015, H/W rev. 1.0 with the SN starting at 505

-Never rooted device (so no issues on warranty end there)

-Suddenly started bootlooping..and then not boot at all anymore about 3 weeks ago.

-Contacted VZW and they said to go through LG

-Created service order with LG and sent it in for repair - spending 7 bucks on a special phone box to ensure it would get there safe and sound

-Spent about 2 weeks waiting for phone to be repaired and finally got it back today - repair was covered under warranty and says they replaced the flash memory.

-Try to boot phone, gets to the optimizing apps again..completely shuts down again..only to never come back on again. A battery pull does the exact same thing as before: show LG logo for a sec..complete shut down. I tried 2 different batteries that are fully charged.

I am seriously ticked off. I really don't feel like sending the phone in AGAIN..waiting (and spending another 7 bucks on a special box for that matter).

Considering everything I read I feel I am entitled to a brand new replacement with a non HW v1.0 device - yet VZW does not seem to acknowledge this as a problem (and would only send a refurb that is not the blue I color I chose - nor can they assure it is a new hw rev) and LG...well..I don't exactly trust their repair skills now. Two major thumbs down.

If I didn't have doubts about LG before after going through several G2s due to GPS chip issues, I've certainly reached that stage now.

What shall I do? :mad:

(p.s. sorry for putting this in the Sprint forum but this seems to be the most detailed thread on the issue)
[Sprint LG G4] caffeinated.pants:
Yes, there is a thread where *some* folks with the H815 confirm they have the same issue. And no, there is no evidence that it affects "pretty much almost every" H815. Most of the people reporting problems have phones manufactured in May or June (serial nos starting with 505 or 506).

If 1) this is a hardware issue (which seems pretty incontrovertible at this point)

and if 2) only a specific batch of phones from an early production run is affected (which is unclear in the absence of any word from LG)

and if 3) a significant percentage of phones from that batch is likely to develop that fault over time, then what is stopping LG from issuing a limited recall for that specific batch of phones?

I would hate to think that LG calculate that the risk to their brand image is lower if they sit this out and don't say or do anything about it. They should do right by their customers.

Meanwhile, in the absence of transparency from LG, there will be forum thread after forum thread of speculation and FUD about what the problem is, and how to go about having it fixed. Affected customers are left to try whatever strategy they see fit to have their phones replaced, with mixed results, to put it mildly. In the US, some go to their carriers, with results ranging from prompt replacement to "replaced but old batch and same problem" to "they said talk to LG". Others go to LG directly and get a similar crapshoot of responses ranging from prompt replacement / works to "parts replaced but still doesn't work". That's not cool.
[Sprint LG G4] wified:
Exactly what happened to me with my AT&T LG G4:

http://xdaforums.com/att-g4/general/lg-g4-stuck-bootloop-rma-solution-t3279690
[Sprint LG G4] slocav:
This issue doesnt just involve sprint Lg g4 phones. My AT&T version of it did the boot loop. serial started with 505 and manufactured date was 5/2015
[Sprint LG G4] lamontc:
Were you covered under LG's warranty? I'm trying to figure out how much they will charge me to fix it out of warranty (manufactured less than a year ago, not rooted, but bought from a third party, not a Sprint store).
[Sprint LG G4] RevChappy:
Please try to keep this thread just to sprint G4s as I'm a sprint tech I can't speak for other carriers or models.

Lg will fix it for free as it's with in a year, you can prove the purchase and you don't have physical damage
[Sprint LG G4] EllGuapo:
Well shoot, mine is stuck in a boot loop and nothing works to fix it. I was not rooted or anything, manufactured in Aug '15. Guess I'll have to see if Sprint will replace it or send in to LG. Sad, as I was really loving the speed of the new update, and what a hassle it was to send them my G2 a couple years ago.
[Sprint LG G4] RevChappy:
I've seen issues Happen even with phones made after the recall
[Sprint LG G4] metayoshi:
So my phone was stuck in a boot loop and couldn't get into recovery, and I knew I had a May 2015 manufacture date, but I thought I may have been ok since I've been lucky until now. I went into a Sprint store and got them to order me a replacement. I got the replacement today, and I looked at the serial number of the phone and noticed it started with 506, meaning June 2015. Is my replacement still at risk, or would you think LG has enough morality that they're replacing defective hardware parts with non-defective hardware parts and sending them out as refurbs?

I feel like my phone is a ticking time bomb with this hardware bug out there, but if other people had a similar replacement (still had a serial number indicating a pre-September manufacturing date), and if those people were ok so far, I'd feel less uneasy about this.
[Sprint LG G4] catbert77:
So, similar story:

I bought a used G4 from a random website and it was quirky...and then spiralled into a bootloop of death. No amount of wiping would get it to boot.

Took to Sprint store and though they semi-acknowledged that it was a known problem, they acted like this was something from long in the past and that they didn't really see it anymore. They said they would replace the phone for me if I got TEP, so I agreed to it (for $11, why not?). They actually had a device in the store that they gave me (I assume it's refurb, but it certainly is in mint condition) instead of waiting for one to ship.

Before leaving I wanted to verify that it was not a "tainted" model, and sure enough--serial still states May of 2015. Asked the tech and he said that yes, that is what the serial states. But last year they shipped out all of the potentially troublesome phones and waited a couple of months to get new units. These are what they have been using since then (what, just the refurbs?) and some of them do have old serials.

So, if it can be believed what one technician was telling me, I think the story is that some of these initial units were a bad production run, but perhaps LG did not have a means of knowing which units were bad due to poor recordkeeping? And perhaps that is why they did not do a complete recall based upon serial number--just replacing them if they exhibit signs of failure? Or maybe LG is very lame and is just putting a newr sure-to-fail component in them and shipping them back out?

Would love to have a Sprint tech chime in at some point if they have a chance to do a compare of the hardware in a broken and "new" G4 to see what components have changed.
[Sprint LG G4] RevChappy:
No idea what they changed. Assume it's just the motherboard but I still get even new phones made after recall that go bad
[Sprint LG G4] RevChappy:
LG will fix the device if you can prove you purchased it under a year, and have the receipt. Now, as long as you have the device on a sprint account (if its on sprint), a technician can order a replacement device even without insurance for free if it meets the issues that they has a "known" issue. I just replaced out two devices that came in this week without insurance for free.
[Sprint LG G4] jfoster38122:
Just got my phone 4 days ago and the screen is not responding.....off to Sprint to get a replacement
[Sprint LG G4] pbedard:
Got rid of mine for a v10 nice device
[Sprint LG G4] trinidaddysan:
g4 sn509 the sprint ? They are safe or will die ?
[Sprint LG G4] RevChappy:
The 505s are supposed to be defective but ive seen 09 have issues too. Hard to say till it goes bad.
[Sprint LG G4] Fam Money:
http://www.androidauthority.com/lg-admits-g4-bootloop-problem-hardware-fault-669603/
[Sprint LG G4] pelon90005:
I had a 505 version and it died yesterday. However I was able to get into the phone and save and delete stuff. This was done by putting the phone in the freezer for 15 mins (back cover off) and then using the phone inside the freezer. Went to sprint today and within half an hour they gave me a new one. Got to keep my old battery, back cover and charger. Yey I win.
[Sprint LG G4] KingFatty:
Interesting. My phone is also starting with serial number 505 and it also died a couple days ago. I never knew about the freezer trick.

Anyway, can you confirm that you got a new phone, and not a refurb?

When I visited the sprint store the agent had no idea that Sprint acknowledged the issue, and he didn't know what a boot loop was, so he refused to service the phone unless I had TEP. I felt like printing out the email and going back just to show him he was wrong and they should have replaced the phone free of charge, but in the back of my mind I feared that I would get a refurb, and not a new phone.

So instead, I submitted a request to LG and they sent me the instructions for mailing the phone to them in TX, including a pre-paid Fedex postage, and I just mailed out the phone today. From what I understand, LG will replace the circuit board and I will get back my original phone, without risk of getting a refurb. I've had bad experience with a refurb years ago (where the refurb's bluetooth antenna was damaged and had very short range of like 3 feet only), so I'd rather just process my phone the long way and go with original LG servicing.
[Sprint LG G4] pelon90005:
I am confirm that it's a new phone built 12-2015. Only downside is the new leather back cover seems cheaper than the original. I made sure I visited a sprint store that has a repair department. So they already were familiar with the issue
[Sprint LG G4] EllGuapo:
So as a followup to my bad phone, in case anyone else might find the information useful: I first contacted technical support and they told me "yes we have a batch of lemons on the LG G4, take it into a Sprint store for replacement". At the store the guy who helped me played dumb but basically signed me up for TEP without telling me, had the phone looked at by a tech, and they ordered a replacement. I don't mind the $11 for TEP, will cancel it again soon, and it was quite a hassle to mail in my old G2 to LG after the screen glitched out on that one. Had a replacement phone within a few days. The serial # is same batch I guess, 0508, so I'm worried it will also fail, but we'll see, so far it's working fine, can't tell if it's a refurb, looks and works perfectly so far.
[Sprint LG G4] enp82003:
So i been kind of just lurking in this forum for a few months. My Sprint LG 4G one of the first batches and a few numbers lower then the one on that sticker. It was running normally till Saturday, I was on Chrome browser looking at E bay nothing to special and the thing froze up on me. I didn't expect much because it's been a buggy phone since the start but then it restarted into a bootloop, It would freeze on recovery and not let me into software update mode (or whatever its called) Anyway sent mine out to LG. it's in transit right now.... I swear this time I will never buy LG phones again they let me down with the LG G2... Now this on the LG G4... Screw this brand. Hopefully my repaired LG G4 will last a few more years till i decide to upgrade again and not be forced into it.
[Galaxy S6 Edge+ Q&A, Help & Troubleshooting] marliv:
hi everyone

i wonder if anyone can confirm video recording at 1080p 30 fps has a bit rate of 2 MB/sec? 1 minute video more then 120 MB?thx...
[Galaxy S6 Edge+ Q&A, Help & Troubleshooting] marliv:
nobody?it takes 10 sec to check...just shoot a video in full hd mode and check the size
[Galaxy S6 Edge+ Q&A, Help & Troubleshooting] leggy:
21.19MB for 10 sec video at 1920X1080 (30fps)
[Galaxy S6 Q&A, Help & Troubleshooting] flashdog227:
I recently flashed a firmware that wasn't for my Galaxy S6 and its stuck in a boot loop. I tried to find the right firmware to it reflash it but i cant find it. The model number is SM-G920TRWATMB. Everthing i tried didn't work please help.
[Galaxy S6 Q&A, Help & Troubleshooting] exad:
i guess you could try one from tmobile since they are partnered with tmobile? otherwise i didn't seem to find one..

why did you try flashing a firmware in the first place if I might ask?
[Galaxy S6 Q&A, Help & Troubleshooting] iam1234:
You can tried Sammobile website.

See this link:

www . sammobile . com /firmwares/database/SM-G920T/

remove the spaces.

Download it and flash is by odin
[Galaxy S6 Q&A, Help & Troubleshooting] exad:
we have a thread in the general section with all firmwares posted. It's stickied. :rolleyes:
[LG V10 Q&A, Help & Troubleshooting] CCJ22:
Will it be possible to combine both screens so that it appears like just ONE screen thus having a 7.8" screen?

And is it truly 2.1" notification bar screen?

Because the Nexus 6 has a 5.9" screen but the entire body is 159.26 x 82.98 x 10.06 mm

The LG G10 is 159.6 x 79.3 x 8.6mm

I find it VERY hard to believe that the LG's secondary screen is 2.1" Perhaps more like .21"? (notice my period placement)
[LG V10 Q&A, Help & Troubleshooting] DeGon:
The second screen only covers a part, not the whole with. It's about 200x1000 pixels or so... The two front cameras are left of it.

See it here: https://youtu.be/Nu2-Y0fnKOY
[LG V10 Q&A, Help & Troubleshooting] Ace42:
Each screen uses its own backlight, seems like a lot of work would be needed to combine their brightness levels for a uniform appearance. Also like ^ stated, the ticker shares that width with the cameras...

Sent from my LG-H950
[LG V10 Q&A, Help & Troubleshooting] chrisrotolo:
the 2.1" obviously is measured diagonal.
[LG V10 Q&A, Help & Troubleshooting] BCBRAJA:
Let's revive this thread 4 years later

so I have noticed that twrp recovery combines both screens into one but of course it has a bad notification bar but if you need proof of this I can take a few pictures with another phone. But my interest is if twrp can do that with no code for that, can someone code and shape the notification bar and combine them in regular Android UI? ( I use a LG V10 with a nugat 7.0 version of andriod. )
[JASJAR, XDA Exec, MDA Pro General] bangsat:
hi guys. AFter installing IIWPO. is it ok to remove the extender ROM unlocker ? or I should let it in there ? thanks
[Android Q&A, Help & Troubleshooting] lilferraro:
I'm wondering if anyone has had this build error before. I'm building CM12.1 for an old GalaxyTab10.1 p4wifi. Ive searched and searched and nobody can find anything. Im asking if somebody could please point me in the right direction. Thank you for your time...

*see attachment for build results

View attachment 3492538
[Nexus 6P General] TonyStark R.I.P.:
Your thoughts on "the bump"
[Nexus 6P General] Semantics:
Not nearly as bad as the first renders. I don't mind it at all. I'll have the graphite color so it will be less obvious as well I believe.
[Nexus 6P General] jt3:
Totally, completely, utterly... don't care about it.

To me, it looks fine. If anything, it gives this phone some identity. I'm the kind of person that needed a case for the N6 (so damn slippery!), but didn't want one that hid the Nexus name. This bar will stand out, and scream Nexus like never before.
[Nexus 6P General] TonyStark R.I.P.:
I went with the same, for the same reason:good: