yashsingh1/xdaforums huggingface dataset:
[X Style (Pure) General] Darnell_Chat_TN:
Then you should contact the authorities and tell them to have Moto change their statements on this page. And until they do, it matters not what any Moto rep says anywhere. Because Moto's documented position on the matter is what they've posted there. Nothing anyone else says or types matters. Till Moto types different there. They've said, you unlock, you void warranty. No distinctions over hardware or software. Unlock, warranty is void. And anything done beyond that is by the good graces of Moto for that moment and could be changed without notice. Because their notice is, unlock and the warranty is void.
[X Style (Pure) General] OzzyRulez:
You act like companies don't make arbitrary rules and conditions all the time in contracts. They do it to discourage you. Must people won't fight it and that is what they are counting on, but if they did, they would likely win.
[X Style (Pure) General] bitbearmi:
When you sign in to Motorola and access the Developer area, there is a section that says that recovery images are available for all Developer Editions. A recovery image is not provided for the the Moto X (3rd Edition), so that implies that it is not being treated as a Developer edition or they are just really behind updating the site. I would suggest the best course of action would be to lobby Motorola to support development on this platform by posting recovery images. If they are confident in the product, they shouldn't have an issue doing that.
[X Style (Pure) General] Superguy:
And on top of that, Moto has said that they will still warranty hardware failures that didn't have to do with software or bootloader unlocking.
[X Style (Pure) General] brholt6:
Moto hasn't been clear on much of anything other than the fact that the 2015 Pure is NOT a developers edition. Knowing that, if you're worried that much about your warranty, don't unlock it. If you're like myself and don't care then assume the worst and hope for the best. I'm guessing they won't throw a big fit if its an obvious hardware defect, but who knows. That's a risk you have to decide you're willing to take or not.
[X Style (Pure) General] Darnell_Chat_TN:
Because nobody is going to pay a lawyer more than the price of the phone, to spend months/years in court, over a phone...
[X Style (Pure) General] alex1301:
I am glad that I am living in Germany. There are some laws which say that Motorola can't deny repairs of issues which aren't a result of unlocking the bootloadet.
[X Style (Pure) General] Superguy:
I don't see what's so hard about this.

Moto has said the 2015 X isn't a dev device, and as such, won't receive the normal warranty if the bootloader is unlocked. However, Moto Matt also said "f an unrelated physical material failure should occur, such as a bad volume rocker or a failed speaker, it will be covered if the phone shows no signs of physical abuse. The key is that the problem can't be traced to software or abuse."

https://forums.motorola.com/comment/982820

This is the latest official word from Moto. Period. Read it for yourself. It's been all over most of the Android tech sites as well.

I unlocked my bootloader and it still says the warranty's valid until December 2016. Not sure why it still says that but whatever.
[X Style (Pure) General] joshuadjohnson22:
I've posted this, others have posted this... yet NO ONE seems to read it/process it. This thread should die and not come back unless someone has issues getting hardware warranty. Everyone.... If you have new information to present go ahead but debating about hypothetical situations will go no where. If you have a hardware issues with an unlocked BL just refer the Moto rep to THEIR forums. with the quoted link above.. end of discussion...
[X Style (Pure) General] @rbiter:
Peeps like to trip over hypothetical ****.
[X Style (Pure) General] PiousInquisitor:
It's probably time to close this thread.

The horse is as dead as it's going to get.
[X Style (Pure) General] Dahenjo:
Hi Ho Silver, Away!!!

(and where the hell is Tonto when you really need him?)
[X Style (Pure) General] sithdroid2187:
https://youtu.be/u8X76NRiQLQ
[X Style (Pure) General] tjarvis:
I sent my defective moto x in with it bootloader unlocked, warning popping up and all. They sent me a replacement without questions. Granted I unlocked the bootloader the minute I turned it on the first time and the phone was just a turd, but they replaced it and now I'm more or less satisfied with my Moto X.
[X Style (Pure) General] joshuadjohnson22:
Well now we have proof, game over
[X Style (Pure) General] Oaklands:
I second.
[X Style (Pure) General] Spike96:
Lol we had an answer to this warranty question like 20 pages ago. What have you guys been talking about? Water on Mars? If so, I want in...
[X Style (Pure) General] pinoymutt:
Nope -- being added to this list just means that the bootloader can be unlocked - there are several others on that same page like the X Play, G, and E that can also be bootloader unlocked and are certainly not dev phones.

This page has the list of the "official" developer phones: https://motorola-global-portal.custhelp.com/app/standalone/bootloader/recovery-images, until you see the Moto X Pure 2015 / Style on this page, it's not considered a dev phone.

However, as has been stated multiple times -- Motorola has already clarified that even with a bootloader unlock, the HW warranty piece will still be honored -- but if you unlock your bootloader and end up messing with something and brick it AND Moto wants to challenge you - they MAY put up a fight. It's not guaranteed that they will (as evidenced by some people that have already swapped phones), but the point is that it MAY happen.
[X Style (Pure) General] shadymouse:
You should be Fine. I returned mine after unlocking the Bootloader about 1 1/2 weeks ago. I had returned the Phone back to complete stock and flashed the "remove unlock Bootloader file" before sending it off. I got my refund early last week... They never sent the email saying my refund is there, but I did check my Moto Credit and my balance is back to $0 again.
[X Style (Pure) General] Spike96:
Heads up guys!!!

I had a hardware malfunction with my phone two weeks ago. A portion of the touchscreen stopped responding to touch input. I sent in the device to get fixed, and they said they couldn't fix it because the bootloader was unlocked.

I am furious now. I sent them this link: http://dl-1.va.us.xda-developers.co....pdf?key=2nGmhAYcJuHxL6Z5k7vrzg&ts=1465249456

It's proof of a Motorola representative that said the warranty will NOT be voided if the bootloader is unlocked. This is back in September. So we'll see what Motorola responds back. I'm not going down without a fight.

I can tell you one thing for sure: never buying a Motorola phone ever again
[X Style (Pure) General] quakeaz:
There is always a ton of discussion on this topic. I think the safest assumption would be, if it's unlocked, don't count on them honoring the warranty. Even though they say they MAY still cover HW defects, there is no guarantee. As far as I am concerned, Unlocked = Void.
[X Style (Pure) General] ilovemeow:
mine didnt say warranty viod....x style retasia
[X Style (Pure) General] aybarrap1:
This!!! Rule of thumb... If it is not a dev edition, any modifications such as unlocked bootloader, root, custom recovery, etc. typically voids warranty unless otherwise noted by the manufacturer out the laws of your place of residence/citizenship protect you. MXPE has been deemed not a dev edition by Motorola. Screen issues can be a result of several things such as defect or damage and may be impossible to prove it was a hardware defect. Unlocking your bootloader gives Motorola/Lenovo the ability to deny your claim.
[X Style (Pure) General] CLETjB:
The MOTO X PURE EDITION is a Developer's Phone...

Straight from: https://motorola-global-portal.custhelp.com/app/standalone/bootloader/unlock-your-device-a/action/auth

IMPORTANT!

Please review the warnings below and make sure you completely understand the implications before you proceed

◾Unlocking your bootloader is not for the faint of heart. Unlocking your device and installing your own software might cause the device to stop working, disable important features and functionality, and even make the device unsafe to the point of causing you harm. Neither Motorola, nor your wireless carrier or retailer from whom you purchased the device, will be responsible for such damage, so please do not unlock or load any software unless you know what you are doing.

◾You have only yourself to blame. Unless you have a Developer Edition device, once you get the unlock code, your device is no longer covered by the Motorola warranty; in other words, please don't blame us if things go wrong, even if they appear unrelated to unlocking the bootloader.

◾The law still applies. You still need to operate your device in compliance with all applicable laws, rules and regulations prescribed by the FCC, and any other governmental agency for that matter. Your wireless carrier may prohibit unlocked devices from operating on their network.

◾And now a word from our lawyers. Finally, in order to unlock your device, you need to agree to important legal terms, which can be found on the next page. Agreeing creates a binding legal agreement, so be sure to read them carefully.

Still undaunted? If you are ready to accept all the implications of unlocking the bootloader, which -except for Developer Edition devices- includes completely voiding your device's warranty, then let's get started.
[X Style (Pure) General] benjamminh:
In my reading that does NOT say it's a DE fwiw.
[X Style (Pure) General] Gulfstream 650:
I'm pretty sure that this says it's a Developer Edition!

https://motorola-global-portal.custhelp.com/app/standalone/bootloader/recovery-images
[X Style (Pure) General] aybarrap1:
The MXPE is NOT being considered a developer edition by Motorola:

http://www.phonearena.com/news/Dont...n-unless-you-want-the-warranty-voided_id74051

The above link is one of many articles stating a Moto rep has confirmed this. They might honor defects, but the way everything is stated gives Motorola, or Lenovo now, lots of wiggle room to deny claims.
[X Style (Pure) General] steve9271:
If the phone isn't being concidered a Developer edition then why does Gulfstreams link take you to the "FACTORY IMAGES FOR DEVELOPER EDITION DEVICES" page and the MXPE is the first phone listed?
[X Style (Pure) General] aybarrap1:
That is a great question... one that you would have to ask Motorola/Lenovo. Given the number of complaints about warranty refusals due to unlocked bootloaders, it is probably safe to say it is not considered a dev edition for warranty purposes. I personally haven't asked because I don't want them to remove it. It helps knowing there is a fallback.

I think it is odd myself. For the most part the statement from the Moto rep indicates a similar warranty that dev editions have carried as well as the software being available at the dev link. However, I personally think Lenovo is responsible for the vague statement which gives them wiggle room for denying warranty claims. If they are indicating it is a dev device on their website but refusing to honor the dev device warranty, then i would think they are false advertising or in violation of some other law.

Has anyone with an unlocked bootloader had a successful warranty claim for something like the power/volume buttons or anything else starting the beginning of 2016?
[X Style (Pure) General] Spike96:
Hey guys... I wanted to update you on my situation above.

So after about two weeks of emailing and calling customer service, Motorola finally decided that they would send me a replacement "like new" Moto X Pure (Like new means it has been used for testing and other purposes, but it was never owned). The phone that I am to receive will have the same memory as the original Moto X Pure that I bought, but it will not have any of the original aesthetic customization. It will be a "standard" Moto X Pure. For the customization, they said I would have to pay an extra $125.

My experience with Motorola customer service was extremely poor. I had to explain my situation to about 10 different customer service reps through countless emails and three different phone calls. Each time I called, the rep I talked to said the case was being "escalated" and that I should expect a phone call from a supervisor within the coming days. I never got a phone call from a supervisor. I kept having to phone call back and explain my case, and eventually, I finally got the verdict via email that I could get a replacement phone.

Motorola treats any Moto X Pure that has an unlocked bootloader and a hardware defect as a phone that cannot be repaired, so they will take every opportunity to deny your warranty. My phone could have been fixed with a simple screen replacement, but Motorola kept saying that they could not know for sure it wasn't some software I installed onto the phone. The only reason they gave me a replacement is because I had one of their customer service reps, on record, saying that unlocking the bootloader will not void the warranty. According to Motorola, this was misinformation so they said they would allow a one time exchange.

If any of you are in a similar situation as I, take this: http://imgur.com/2kfXU6D

This is your golden ticket. If you have exhausted all other options and are desperate for something, this is the end of the line. Use it. It'll take some arguing and you'll probably get the same verdict I got, but it's much better than a Moto X Pure with a hardware defect that you can't do anything with.

Good luck!
[X Style (Pure) General] rm40f2:
lol, there are endless warnings that you will void your warranty and possibly die when you try to unlock your bootloader. Good job finding one customer service chat rep who mistakenly told you otherwise. Consider yourself lucky that you whined yourself into a "like new" replacement. I wouldn't recommend that tactic to others. As spotmark said in the first page of this thread:
[X Style (Pure) General] Spike96:
No. Back in September we legitimately did not know if unlocking the bootloader would void the warranty or not. There was contradicting information everywhere. So when Motorola customer service said in September that it would NOT void the warranty, we thought it was case closed. That's why I unlocked my bootloader in the first place. Apparently even Motorola representatives were contradicting themselves.

For people that would otherwise have no choice but to keep a defective Moto X Pure, why not try to get something out of it?

Just trying to help those who have exhausted their options.

You're saying you would recommend useless hardware defect over like new replacement...?
[X Style (Pure) General] js0uth:
My warranty replacement is on its way back. It had a unlocked bootloader, the bottom grill speaker cover thing fell off. I would like to share with you my experience and what i think happens and for future reference for people who have unlocked BL and need a warranty replacement. My whole process took a little over a week.

Things you NEED.

1. No psychical damage to your phone

2. Proof of purchase.

Contact moto CS and tell them your situation, but DO NOT mention your unlocked bootloader. They even ask for the IMEI which i provided and so will you. Even though it may say your warranty is not valid/expired in your moto profile device page, like it did on mine. Theyll still ask for your proof of purchase, which you will send them, theyll verify it and theyll proceed to send you the shipping label. I think as long as you have proof of purchase theyll over look what it says in your moto account, Im assuming this because they even have a link for "Incorrect warranty status? Please let us know!". Now on my account page my warranty is even valid. so yea. lol.

also flash the stock img and flash the moto boot screen, youre GOLDEN!

youre welcome! :)

if anyone has any questions, feel free to hmu.

edit. My original purchase date was march 2016, now my warranty is up until May 2017. lol.
[X Style (Pure) General] acejavelin:
FYI, your experience is not the norm... most people who attempt this are told up front that Moto will fix it for a charge because the warranty is invalid. There is always a chance that you will get a rep who doesn't do their job (like you likely got) and lets one slip through, but you just got lucky my friend, for every story we see like this there are 20 more than go the other way.
[X Style (Pure) General] js0uth:
Yea, im going to have to agree, I was going through other thread in other websites. Someone was denied warranty that had the same problem i had.... I probably did get lucky.

Sorry guys, But i think its still worth a shot to try what i posted, if youre willing and have the time and patience.
[X Style (Pure) General] Jonathanlc2005:
enlighten me... so i have an unlocked bootloader and i purchased it directly from motorola.com and brought the 2 year warranty for 80 dollars. i just submitted a ticket that the software does not work properly and i got the shipping code.

are you saying that they wont repair it?
[X Style (Pure) General] js0uth:
As far as I know unlocking your bootloader voids your warranty, I'm not sure if the moto extended warranty has any special treatment for unlocked bootloaders.

So yea I'm gonna assume that you might get denied warranty.

Please keep us posted with your warranty exchange .
[X Style (Pure) General] acejavelin:
Most people who unlock the bootloader don't buy the Moto Care extra insurance (it's not a warranty, it's an insurance). For the $80 plus the $40/$50 deductible per incident it is hard to justify for most people.

I don't think we have a specific instance with a user here in this situation to compare against, and Moto does not state specifically if Moto Care is voided or not when the bootloader is unlocked. However, there is a very clear answer from user [MENTION=3569167]judolphin[/MENTION] who chatted with a Moto CSR and they specifically said Motocare is also voided by unlocking the bootloader. http://xdaforums.com/moto-x-style/help/moto-care-bootloader-unlock-t3263537
[X Style (Pure) General] stonesaber:
I had MotoCare on my unlocked PE and sent it to be repaired for a cracked screen. They emailed me stating that they couldn't repair physical damage because of the unlocked bootloader. I sent them a stern email response stating that the software had nothing to do with causing physical damage and considering that I've bought 7 phones, 1 watch and 1 audio product from them in the past 2 years, it would be a shame if they didn't see fit to repair the damage. They capitulated and repaired it. I don't understand voiding accidental physical damage coverage because of a software modification. Ridiculous.
[X Style (Pure) General] js0uth:
I think im going to have to do the same, may i ask who you emailed?

update - spoke to soon, received my phone back today, NOT REPAIRED. I thought all was good because they updated my warranty info on my profile. failed so hard. :eek:
[X Style (Pure) General] alershka:
My front camera stopped working. I sent it in and they sent it back unfixed. When I said it was hardware not related to the bootloader, they said unlocking voids the warranty. When I said I had their extended, they said that warranty was voided as well. I escalated three times and was told the same thing all three times.
[X Style (Pure) General] DonKilluminati23:
I unlocked my bootloader first day i got the device. They paid shipping both ways, didn't cost me anything. My issue was software related.
[X Style (Pure) General] Jonathanlc2005:
thanks everyone, i fixed my issue and im not going to send it to moto. i basically got it because it was cheaper than worthavegroup insurance for this phone
[X Style (Pure) General] patt2k:
Androidcentral.com did Q&A with Moto and asked about bootloader
[X Style (Pure) General] ShaunWinSC:
A link to this would be great.
[X Style (Pure) General] joshw0000:
Everything is indicating that unlocking with void the warranty. Not that it'll stop me, just sorta sucks.
[X Style (Pure) General] raptir:
I have the Moto X 2014 Pure Edition with an unlocked bootloader, and "My Stuff" on Motorola's site still shows my warranty as expiring in December 2015.
[X Style (Pure) General] patt2k:
yea they updated it today but before today you can read the Q&A

http://forums.androidcentral.com/moto-x-pure-edition/576320-motorola-moto-x-pure-edition-faq.html

it says it's unclear whether warranty is really voided.
[X Style (Pure) General] jal3223:
I'd like a definitive answer on this as well. It seems dumb to purchase Moto care to have it voided within minutes. I hope they make this clear soon.
[X Style (Pure) General] pinoymutt:
I asked the question on the Moto Forums explicitly trying to get the Moto reps to confirm (whichever way it is) whether or not this year's Pure phone is considered a dev phone or not, because their T&Cs specifically indicate that Developer Edition phones will not lose warranty when unlocking the bootloader.

https://forums.motorola.com/posts/cda80927a1

The confusion really stems from the 2014 Pure Edition being considered a "true" dev phone, whereas the 2015 model is a grey area.

Either way, I think folks are just looking for a definitive answer from Moto on this, and it seems odd that they just won't come out and say one way or the other -- and I agree, chat reps can't be reliable because their info seems to change from minute to minute.
[X Style (Pure) General] chipstien:
Hmmmm. What I need to know is whether it voids the Motocare warrantee. I haven't received my phone yet so if it voids the motocare warrantee then I will cancel it and get another square trade warrantee which has treated me well so far. Unlocking the bootloader is a given in my mind.
[X Style (Pure) General] gpz1100:
This issue is of great significance to many of us. I understand they may or may not cover software issues with an unlocked bootloader device, but any hardware faults should be covered.

There has be to a concrete statement from motorola regarding this. I don't need a new phone right now, but this phone has been high on the list. Voiding of the warranty may become a deal breaker.

Edit: If this is a concern for you, I suggest calling 1-800-734-5870 (motorola tech support), ask for level 2 and ask to confirm warranty status if the device has the bootloader unlocked. Perhaps if they get flooded with calls regarding this issue some red flags will go off and a more official stance will be made.
[X Style (Pure) General] thebobmannh:
I'll just tell you guys, you do not want to force them to make a black and white blanket decision on this kind of thing, because it will not go the way you want.

It's very reasonable for a manufacturer to void your warranty if you unlock and do something destructive -- bad firmware can pretty easily fry an otherwise non-defective device -- but it's also reasonable for them to at least attempt to fix something if the failure was obviously NOT caused by firmware tampering. I'd much rather have it be up to their discretion -- where they may honor the warranty if it's reasonable -- than to force them to go one way or the other regardless of the situation, because there's no way they're going to back themselves into a corner.
[X Style (Pure) General] jeffreycentex:
As for the support/chat people, I had a warranty claim on a Nexus 6 (flash wouldn't turn on at all) that they denied me because I was unlocked when it was clear that the Nexus 6 supported unlocked bootloaders. I got a different support rep and he said the others were stupid... So YMMV on chat...

I may or may not ever root this thing, but I wanted it unlocked for future proofing...
[X Style (Pure) General] tech_head:
If it's a problem with the hardware. Button busted, screen failures, etc, unlocking the bootloader will not cause those things.

It will be hard to argue in court that unlocking the bootloader caused the phone to have a physical hardware failure.

With an unlocked bootloader, they should not see any devices bricked, because an unlocked bootloader prevents bricking.

I'm not worried.
[X Style (Pure) General] dhoppy:
Argue in court? Who goes to court over $400?