yashsingh1/xdaforums huggingface dataset:
[P3300, MDA Compact III ROM Development] pvdhelm:
when i hit the continue button it took a while before i got a new screen with a downloadspeed of 1kb/sec in it now i have the annoying screen of htc with the server bussy message
[P3300, MDA Compact III ROM Development] Shand359:
Has nobody managed to get this yet?
[P3300, MDA Compact III ROM Development] toibs:
Nope... which isnt surprising as the problems on the HTC end and it seems no-one at O2 has the knowledge/balls to get HTC to fix it.

I dont buy this server overloaded junk, as it doesnt make sense...
[P3300, MDA Compact III ROM Development] magpie2000k:
O2 suck

Have tried this loads of times and no it doesnt check anything it is just bs

The rom cant be there yet has anyone heard back from O2 customer services (I know very unlikely) Why waste there own and other peoples time putting a link to something that doesnt exist. I tried through the night last night as I was working you cant tell me that loads of people were trying to do this every half an hour from 2 am to 6 am.

It just plain DOESNT EXIST

We should all email O2 throughout the day I have 9 of these devices here at work and will indeed send them emails.
[P3300, MDA Compact III ROM Development] StevieJ:
Hi Everyone,

I have just got off the phone to O2 Customer Services. I spoke to a supervisor who has promised to call me back before 2.30pm UK time and give me an explanation.

Not satisfied with this, I also called HTC Europe technical support. I was told that they have not even got a release date for the O2 Windows Mobile 6 update. When I explained that O2 are already offering it on their website with a link to HTC, the guy seemed very surprised, and promised that they would be contacting O2 to find out what is going on. I urged him to escalate this matter to the highest level, and also asked him to call me back when he had more information.

The next few hours should prove to be very interesting!! In the meantime, I'd would advise everyone to sit tight and don't bother to try to get this file. The bottom line is that it is simply not available in any shape or form at the moment.

What a disappointment, after we've been waiting so long.
[P3300, MDA Compact III ROM Development] magpie2000k:
Well done mate, keep us informed I guess HTC will be over the moon with O2 he he he..

You are an expert at dropping folk in the sh#t LOL

Let us know what you hear

cheers again
[P3300, MDA Compact III ROM Development] xdaorbit:
O2 / HTC

Spoke to O2 last night, they told me it was a server error!!! Yeah right! Spoke to HTC Europe technical support @ GMT 10:00 am today, they looked at www.my-xda.com and tried continue with my Orbit's S/N, then put me on hold saying they would look into this!!!

HTC Europe tech support do not look after the site my-xda.com links to, have to call HTC Headquarters. Called HTC HQ, they seemed not to know anything!! So, spoke again to O2 tech support, got the same answer, server error, so explained the HTC site is not doing any S/N checking, after going in circles for 5 mins not accepting the server error standard line I was passed to someone else in tech support. He was very helpful!!! He did start with the same answer, but as soon as he knew I understood what was going on he explained this was being investigated at HTC HQ and would hopefully be fixed somepoint today, he accepted this was not a load issue. Your points are correct on the linking (3600) and the no S/N checking plus the error being HTC end, so O2 are not to blame as far as I can say....shame they won't be up front and helpful straight away, people would appreciate it more, although you can understand O2 being loyal and protecting their providers too. Rock and hard place I feel!!!

So, fingers crossed for today ;O)
[P3300, MDA Compact III ROM Development] StevieJ:
Hehe - thanks magpie2000k - just doing my bit to stir it up! I have told O2 that there are hundreds of angry people on this forum waiting to hear back from me!! In the meantime, does anyone know of any UK publications that we can contact about this farcical situation? Please post if you do. I'd love to read a headline that says:

"O2 Public Relations disaster over WM6 release for XDA Orbit"

Oh - and has anyone thought of contacting Microsoft?

People power!!!
[P3300, MDA Compact III ROM Development] mrliam:
You could try theregister.co.uk
[P3300, MDA Compact III ROM Development] StevieJ:
I have just this minute heard back from O2 Customer Services. The link on http://www.my-xda.com/xdaOrbitSoftware.html is now going to be removed.

Apparently the official line is that O2 are still testing the WM6 release. I was told that they cannot provide me with a release date, but they hoped that there may be some developments next week, though they cannot guarantee anything. So don't hold your breath guys.

They have apologized for the confusion that this has caused and thanked me for bringing it to their attention.

I told them that is has been a disaster in terms of customer relations and that there are now some very disgruntled O2 customers out there.

Meanwhile, I am still waiting to hear back from HTC...
[P3300, MDA Compact III ROM Development] GazH:
I thought I'd read on a different thread that O2 are shipping Orbits with WM6 now.... so can't really be in testing anymore
[P3300, MDA Compact III ROM Development] EViLOPTiC:
HTC are reporting the site issue to their webmasters about the serial number checker that o2 have stupidly offlinked to. O2 are now giving a standard answer of, the demand is high just be patient. You will get it.

LoL what a bummer... /me plays the waiting game
[P3300, MDA Compact III ROM Development] mdsharpe:
im on the phone to o2 now... will let u know what they say...
[P3300, MDA Compact III ROM Development] theonlymadman:
How about using the BBC show click?

Click online
[P3300, MDA Compact III ROM Development] StevieJ:
Yeah I read that too. Just reporting what O2 have said. The fact that they are planning to remove the link means that someone isn't quite ready yet though...
[P3300, MDA Compact III ROM Development] GazH:
Sorry mate, I didn't quite word what I said too well...

I think maybe we are fobbed off by Customer Support until they work out what is going on... what I meant is that its a bit strange to be shipping WM6 orbits and then say they are testing...

Cheers

Gaz
[P3300, MDA Compact III ROM Development] mdsharpe:
They told me that they are aware of the situation and are working now to resolve it, but cannot provide any time that we can expect it to be fixed.
[P3300, MDA Compact III ROM Development] toibs:
...if by "resolving it" they mean removing the link, thats one hell of a resolution.... ;) (get out i think it means...)
[P3300, MDA Compact III ROM Development] MaskedMarauder:
Well the people with it on there devices are going to love that then, are they getting free calls or something to make up for being O2's Crash Test Dummys?
[P3300, MDA Compact III ROM Development] MaskedMarauder:
For a customer services agent, resolving the issue means getting you off the phone by telling you something, anything, and on to the next call......
[P3300, MDA Compact III ROM Development] Huckly:
Still not working.

It's some kind of joke. Everybody else have this upgrade just UK not.

It O2 De has it and they have to do all translation .... I really don't understand what UK O2 is testing on the nearly original version for so long .... and them the link is just not working.
[P3300, MDA Compact III ROM Development] captainkway:
What a Joke

I cannot believe that O2 are getting away this, ive been reading all the posts in this thread and it seems that *the network* had no intention of releasing this much anticipated upgrade. is that not false advertising or something?? Its a joke, typical of *the network*:(
[P3300, MDA Compact III ROM Development] theonlymadman:
Found this on xda-orbit.com

Xda-orbit.com

"Thank you for your e-mail.

The reason why you are unable to download the upgrade at the moment, is due to the software still being in the testing stage. We have requested that the link is removed for the time being, until the update is available for download.

The software should be available in the next few days, so we would advise just to keep checking periodically.

We apologise for any inconveniences caused, and if you have any further enquiries, please do not hesitate to contact us.

Kind regards

Brian

Windows Mobile Training Specialist 2007

1st Line Technical Support

Customer & Service Management

O2-UK"
[P3300, MDA Compact III ROM Development] mdsharpe:
ugh, what a load of crap
[P3300, MDA Compact III ROM Development] magpie2000k:
Ok lets look at this.

Not Only are O2 misleading its consumers and potentialy costing people who may still use dial up money, they are lying to us all.

Facts:

They indeed are sending out phones upgraded in store to O2 users with wm6 on them. (so how can it be still in testing)

They have released a working and I assume a tested version on german O2 (correct me if I am wrong but this is only in a different language.)

They have put up a link that doesnt exist.

They change there story depending on who you get when you call. (anything from its imminent to will be a while to we have no intention of releasing it)

Surely O2 have a duty of care and an appropriate level of customer services NOT TO LIE TO US.

If anyone from O2 indeed reads this forum can someone get the TRUTH from O2.

I run a company and if indeed offered this shambolic customer service level I would be out of business.

Yours frustrated
[P3300, MDA Compact III ROM Development] LlamaV3:
I respect that you own a company, but I believe lying is a standard practice for a lot of big company support departments trying to cover up a mistake.
[P3300, MDA Compact III ROM Development] magpie2000k:
Unfortunately my co is nothing like o2 hence we couldnt get away with it. I agree many companies seem to have an aversion to the truth
[P3300, MDA Compact III ROM Development] LlamaV3:
From what has been said so far I believe the page that is currently up on the O2 site is the genuine release page. However it probably slipped into a published status instead of a finalised status. It shouldn't be online.

They probably are finishing the delivery method for the update as we speak, and instead of removing the incorrect webpage they are leaving it up until they finish sorting the file out.

I predict they will have the file ready either today or by tomorrow noon.

However if they pull that webpage today then the file won't be ready until the end of the week at the latest.
[P3300, MDA Compact III ROM Development] StevieJ:
Hey everyone,

Here are the facts as I see them so far, having spoken to both O2 UK and HTC Europe today.

1. The link on the O2 my-xda site does not work and whatever the message says about server overload, the update is not available, and nobody has got hold of it yet since it would have been posted here already.

2. O2 have admitted to me today that it was a mistake to have put the link on their website, apologized for the confusion, and informed me that they intend to remove the link.

3. They cannot give an accurate date for the release of the WM6 ROM upgrade, but hope that it will be available next week, as it is in the final stages of testing. The fact that they are now shipping WM6 Orbits seems to be contradictory to this, but what can you do?

4. HTC Europe seemed to be blissfully unaware today that O2 are even linking to their site! Even signed in as a member of their HTC eclub, I was unable to link to any O2 or HTC WM6 update for the P3300 (their original version of the Orbit - for any noobs). The technician assured me that no date had yet been set for the O2 WM6 release, and that his company would be contacting O2 to find out what the hell was going on.

Now, here's my interpretation of the facts...

1. O2 don't give a monkeys about how long this upgrade will take to release, as they will not be making any money from it. On the contrary, it may cost them more when their helpdesk has to field calls by less technically aware people regarding the upgrade.

2. HTC genuinely don't know what O2 are up to regarding the WM6 release. O2 don't know what HTC are up to regarding the release. O2 don't know what O2 is up to regarding the release. Incidentally, T-Mobile got their act together ages ago.

3. We the loyal customers, have to wait. Make sure our contacts, appointments, emails, SMS etc are backed up nicely...but still wait...

4. Thiis is a complete f*** up that has p****d off a lot of people, including me! Please feel free to continue to call O2 and HTC (as they are BOTH responsible for this fiasco) and make your feelings known.

Cheers - roll on WM7!!! hehe
[P3300, MDA Compact III ROM Development] LlamaV3:
I sent them this email:

"I'm just writing regarding a problem you may already be aware of. On http://www.my-xda.com/xdaOrbitSoftware.html you have a link to the Windows Mobile 6 update, this link appears to point to a non-existent file on the HTC servers. HTC are unaware of this file being ready for release yet this link has been available since last night.

I've been attempting to download this update since last night.

1. If the update file isn't available then why was this link posted?

2. If the update file isn't going to be available today, why is the link still active?

3. When will the update be available, it would be good to post this on the website when/if you remove the download link?

Thanks"
[P3300, MDA Compact III ROM Development] StevieJ:
Wow LlamaV3!! Top marks for politeness!! :)
[P3300, MDA Compact III ROM Development] Leigh:
post the best email addresses to get any responce from, so that every one can email ther complaints
[P3300, MDA Compact III ROM Development] aslan998:
O2 lier :mad:
[P3300, MDA Compact III ROM Development] LlamaV3:
I used the online form and they limited the number of characters I could use. So I had to remove a question ("how many people of complained about this?") and the "hello" and "warmest regards" bits. It's their own fault, let me use more characters.

Anyway, no response yet.

[edit] I'm hoping to get the "we're still testing it" response, because I want to reply with "If you are still testing it then why are customers receiving handsets with WM6 installed after sending them to you for repair?"[/edit]
[P3300, MDA Compact III ROM Development] mdsharpe:
the only thing Official about this Official WM6 release is how Officially lame it is
[P3300, MDA Compact III ROM Development] mbxiom:
Is this going to turn into a race between Tom releasing BB v4 and O2 releasing their WM6 ????

If so, my money's on Tom :)
[P3300, MDA Compact III ROM Development] ezman:
at the risk of getting annihalated here....we've been waiting months and months, what's another couple of days or so.

All this talk of going to the press about it, really :D

It's a software update that o2 were never obligated to give us but are doing so. Let's stop acting like children otherwise Dad (o2) might think 'that's the last time I tell them I'm planning on doing something' or worse...'that's the last time we do a software update'!

Now....Where is my software update :confused: :confused: :confused:
[P3300, MDA Compact III ROM Development] mdsharpe:
True, after many months, a few days is nothing.

On the other hand, it is wrong to post web pages claiming to offer an upgrade when it is clearly not available.
[P3300, MDA Compact III ROM Development] Huckly:
Just send the email to Telefonica - owner of O2 UK.

It may be go to their spam filter, but at least I've tried.

"Dear Sir/Madam,

As one of unhappy and very disappointed customer of O2 UK, I would really appreciate if you can find a time and have a look into this the link below, which is reflecting the level of customer service support of O2 UK: http://xdaforums.com/showthread.php?t=320249

In this treat you will find out all the information regarding how the O2 UK customer service is playing dirty games with us, O2 loyal customers. Hope your action will be fast, as your decision will affect large community of "until now still" O2 customers."

I've submitted on this website:

http://www.telefonica.com/ldirecta/index_english.html
[P3300, MDA Compact III ROM Development] StevieJ:
I agree ezman - let's just sit quietly in a corner and do nothing. That's what O2 and the rest want from "their children", while they continue to take our money and provide poor customer service.

The issue is not the long wait for the upgrade, it's the manner in which they have announced the upgrade and then failed to provide it.

Now go to your room - there'll be no tea for you tonight!! :mad:
[P3300, MDA Compact III ROM Development] mark buckle:
Im with mdsharpe, we are all anoyed with this, but what is the point in all getting angry. we got these amazing devices on WM5 and we were all still stunned with that enough to part with our cash, whats the sudden rush to go to WM6, i know its new and a must have, but getting angry and getting your hopes up will just make the joy of actually recieving it less as you have got so hyped about it.

i cant wait untill it comes out, but im just leaving them to their job at o2, the less people pestering them means the less emails they respond to, and the more actual problems they can solve.

a polite email (as sent by Huckly) is good enough to remind them that we are here and waiting, but going all ape at them isnt going to get you anywhere.

wouldnt you prefer them to release a stable and better version a bit later then for them to rush it and mess it up?

thats just my view anyway.
[P3300, MDA Compact III ROM Development] darkblak:
I don't think it makes any difference when they release it - we are all going to end up using Tom's fantastic BB ROM anyhow.
[P3300, MDA Compact III ROM Development] wyntrblue:
just a thought

yes wm6 may be available on new orbits, but think about it a min, its very easy to ship a clean install on any device, to upgrade is alot harder. there are all those user settings and files and appoinments, contacts and who knows that you probably wont want to lose when you upgrade. yes they shouldnt have posted a link to something that isnt there yet. But i seriously would prefer not to have to beta test an upgrade like microsoft do to us with things like vista and xp when it was released. just chill

oh and hi forum peoples brought here by theregister.co.uk ;)
[P3300, MDA Compact III ROM Development] peteron12:
Thats nice its on the www.my-xda.com but its showing second they this message: Sorry, HTC e-Club is temporarily unavailable due to heavy load on the web server. Please try again later. So can somebody help thank you
[P3300, MDA Compact III ROM Development] Johny1fin:
The missing link.

I have just read the register and this is what it says -

Update

HTC has been in touch to assure us that it was all O2s fault, but they'll have the download working tomorrow (Wednesday). O2, meanwhile, have admitted that the link shouldn't be up, and tell us they're having it removed right now: presumably just in time to prevent anyone downloading the upgrade in the morning.

Full link -

http://www.theregister.co.uk/2007/07/31/orbit_upgrade/

So there you have it

now you don't see it - up till now

now you do - in the morning

now you don't - morning +10 secs
[P3300, MDA Compact III ROM Development] mdsharpe:
wow, it actually got reported on the reg!

site's still there for now. my guess is it won't be removed. at least, i hope not.
[P3300, MDA Compact III ROM Development] mdsharpe:
upgrades are destructive - there's no files, contacts, etc to worry about. everything gets wiped.
[P3300, MDA Compact III ROM Development] peteron12:
:eek: still saying busy busy heavy upload or whatever thats really horrible:mad:
[P3300, MDA Compact III ROM Development] ezman:
You see, that's going to be the problem tomorrow, HTC will get the page sorted but O2 will then take another week to get the link back up :eek:
[P3300, MDA Compact III ROM Development] Philip:
The link has now (23:00 Tuesday) been removed from the O2 web page.

Probably means that the file has just been uploaded to the HTC website :-)
[P3300, MDA Compact III ROM Development] phiiiiil:
O2 uk site still working if you type in the web address

It seems that although the link to the software update has gone if you type in the web address for the update

http://www.my-xda.com/xdaOrbitSoftware.html

then you still get to the software update page.

Hope this is still working in the morning when htc make the download available

Also if this is still working when you try if you were to save the web page I guess when you filled in the details it would still link to the htc site. Might be wrong but hey if it works.
[P3300, MDA Compact III ROM Development] Kennymusicman:
still no joy

going back to htc member site (I kept it in favourites) it still not showing any love...

Can't someone dump the official update from their Orbit?
[P3300, MDA Compact III ROM Development] cp_yates:
O2 have now removed the link to the download from the www.my-xda.com site. Guess they got the message about it not working properly :-)

The removed link can still be accessed from here: -

http://www.my-xda.com/xdaOrbitSoftware.html

Puts doubts in that the ROM will be available today though!!!
[P3300, MDA Compact III ROM Development] Johny1fin:
Still got error page
[P3300, MDA Compact III ROM Development] magpie2000k:
8:56am still not working same message as before.

I guess we wont see it for a few more days now maybe by end of week if we are lucky.

I agree however we will likely still all use Toms B&B VXXX what ever he gets up to by the time they launch. Hey he will probably have wm7 before O2 launch wm6
[P3300, MDA Compact III ROM Development] rwoodcock01:
Still nothing here as well. Probably right where be up to WM7 by the time O2 gets its finger out! :-D

Cheers

Rich
[P3300, MDA Compact III ROM Development] ezman:
link seems to be back? i've cleared my cache and can see it...

still doesn't work though:rolleyes:

edit: ignore I used the wrong link!
[P3300, MDA Compact III ROM Development] aslan998:
deleted :cool:
[P3300, MDA Compact III ROM Development] hays:
The most annoying thing is that no one can speak to someone in o2 who can say for sure what the hell is going on. It just depends which cs rep you speak with as to which answer you get

IMO this is poor service for such a premium product

Come on O2 - Just release the same rom that you are already flashing on new and repaired units - surely it's not that difficult

And just as importantly, let us (your paying customers) know what the heck is going on.

You are meant to be in the communication business !!!!!
[P3300, MDA Compact III ROM Development] joey jojo:
my responce today was

Hi Paul

Thank you for your e-mail.

We can confirm that the link to provide software updates for the Xda Orbit was not working correctly as it was uploaded in error. This has now been removed, and a working link will be posted in the very near future.

We apologise for any inconveniences caused, and if you have any further enquiries, please do not hesitate to contact us.

Kind regards

Brian

Windows Mobile Training Specialist 2007

1st Line Technical Support

Customer & Service Management

O2-UK

ah well,