yashsingh1/xdaforums huggingface dataset:
[Moto 360] mmmtacos:
I just wanted to contribute even though its not a solution but I've tried everything from factory resets, app cache wipes, uninstalls, and even pairing with multiple other devices and nothing has worked.

One exception when i was trying to recalibrate the battery by letting it die I could never get to 0% as it would always shut off before, no matter the percentage. I put the device into airplane mode to try and drain it and the watch lasts an entire day again without random shut downs. I'm no tech wiz but my trouble shooting tells me it's perhaps a communications/bluetooth issue?

Sure, theres no connection to my phone but at least I have a watch that tells time now.

I don't have discoloration or bulging. Nexus 6 and moto360 have latest updates builds and updates.
[Moto 360] bbygfy:
I am starting to think it might have to do with the available charge from the battery. When my watch randomly dies or when I shutdown from the menu, I cannot turn it back on by just pressing the button. The button works fine when the watch is on so mechanically the button works. It appears that the battery is not providing an enough charge to power on the watch any more. It could explain the watch randomly dying when it is doing an application update as it might require more processing power than the battery can't supply. Just a thought... that's why I am wondering if replacing the battery will fix this problem
[Moto 360] xenokc:
I've been having the issue for a couple months with 5.1.1 and was hoping 6.x would solve it but didn't. Often dies around 40%-50% charged. I wonder if it could be a particular app, like Watchmaker, Wear Mini Launcher or something. I may experiment with no apps installed for a couple days - anyone try that?
[Moto 360] nascar48:
Well, I had the cracked back issue with my old moto 360 and waited about 2 weeks before getting a replacement. Of course, the replacement is now doing this weird screen glitch thing after about 5 days. Just started tonight where I have noticed the screen wasn't staying on (had it always on, using ambient mode with no wrist gestures). It seems to be on low battery the screen refuses to turn on and the power button doesn't work to turn it on. The only way to get the screen on is to get lucky and have the power button magically work after about 100 tries, or put it on the charger which immediately turns the screen on. Guess I will charge it tonight and if it still has this problem tomorrow get another replacement from Motorola. They did send me a refurbished model... Guessing this was the problem it got sent back to them for.

Maybe I'll try and convince the RMA people it's clearly a defective product and they need to send me a 2nd gen version. :)
[Moto 360] ezflip:
I got my new battery in, but now I cannot get it to turn on at all. If I put it on the charger, it will vibrate like normal, then two quick vibes, and nothing. Pressing the power button does nothing. I don't know what happened, but its a paper weight now.
[Moto 360] xenokc:
Am thinking of ordering new battery...

http://www.amazon.com/dp/B017TXGHDE...UTF8&colid=QYA0YA32YWAH&coliid=I30G1Z7LTAHEE8

...but getting to the battery looks rather involved...

https://www.ifixit.com/Teardown/Motorola+Moto+360+Teardown/28891
[Moto 360] warwagon19792:
I think Moto 360 v1.0 models had bad batteries, I think they should give those people RMA's. To have a $250 watch be worthless in 1.5 years is pathetic!.
[Moto 360] xenokc:
I'm able to get more life by turning off 'tilt to wake screen'. Watch now doesn't die until 30%. I also wonder if heart rate monitor has any impact as if I start HRM reading, it dies right away. Any way to turn off auto HRM readings?
[Moto 360] watzone69:
Just wanted to add that my watch lasts all day now since disconnecting it from my Nexus 6 and turning off wi fi. If I turn wi fi back on it immediately dies.

Maybe it's not a hardware problem, at least in some cases? It sucks that I paid $300+ for a smart watch that is now a "dumb" watch!

I'm using a custom ROM right now so next factory image update I am going to try bone stock and see if it helps.
[Moto 360] trebonius:
I had this problem, and it got worse and worse until I finally broke down and replaced it with a second gen 360 yesterday. Having worked on phone development in the past, I have a theory about what's happening.

I think this is indeed a battery issue, not a heat or software issue. Whenever you use the watch in a way that is more taxing on the battery, such as playing music, running an app, installing an app, or in my case booting the watch up, the battery can't provide enough current even though it is 80% charged. Drawing so much power so quickly causes the voltage to briefly dip below minimum required, and the watch shuts off.

When it starts up and says it's optimizing apps, that's usually because I tried starting the watch off the charger and it died mid-boot, possibly corrupting some of these optimization files, and it has to rebuild them.

There's no software fix for this. A replacement battery might fix you up, but the v1 360 is a flawed device, and you'll likely struggle with it until you replace it with a newer model.

These are the risks with v1 products, sadly. I bought early and didn't have problems until I was out of warranty.
[Moto 360] jman71:
Problems getting worse

Mine is getting worse now, it shut down at like 50% battery today. I dont feel that I should have to by a new watch as Ive had this only 1 1/2 years but thats my own fault for being an early adopter. Found a battery replacement on Amazon but it specifically says it comes with no instruction & to have a professional do it lol. I wonder how much it would cost to send it to Motorola & have them do it.. I wonder if there is an instructional video floating around somewhere or if it would even fix the problem...
[Moto 360] ssglackey:
I have replaced the battery and rear cover (impossible to remove it unbroken, and mine was cracked before) based on ifixit pictures, but it was a nightmare. In the ifixit tear down they miss information about 4 plastic spacers that are preventing plastic inner to turn in the metal housing. Once you remove the inner plastic from the metal shelf, those spacers will drop from their places and I was unable to put them back later on, so the inner part was turning inside. I had to glue it permanently.

During the rip off, I had also damaged the holes (edges broke) holding the wristband rod, fortunately drilling them longer solved it.

Since there is no service center capable to repair (even one specializing on Motorola phones) them in my city I was forced to do it on my own, but I would not recommend anybody to disassemble them if you don't have to.
[Moto 360] bbygfy:
Has the new battery fixed the problem?
[Moto 360] ssglackey:
I just did it today and so far I was able to start them without the charger, but will report back after a few days.
[Moto 360] jman71:
Hmmm interesting. Today the plastic cover on the back just came off, its just getting worse lol. So I just spent time in support chat with them & then followed up with a phone call. Long story short they told me that they do not have a repair option for me because it is out of warranty and a 1st gen, even though I was willing to pay for the repair. So I guess I am SOL! So at this point I am not willing to shell out $300 for a new one, so the only option I have would be to go to Ebay and buy another one for around $100.00.
[Moto 360] shadowro:
same issue here after 1 1/2 yrs, watch shuts down randomly, can use the dock to revive it, guess that I'll have to replace battery, huh
[Moto 360] jman71:
Well now that I checked Amazon again for the battery, it is now saying it is unavailable. I think at this point Im just going to buy another backing for it & just let the watch run its course....
[Moto 360] shadowro:
$100 + taxes fee, if you send it to motorola for repair
[Moto 360] ssglackey:
So after the battery exchange issue is gone. I can reboot them, stress them discharge to 10% and they are fine!

For the back cover or battery look on aliexpress and as I said before I don't recommend to swap it at home unless you are not willing to open them anymore (and accept the fact you gonna most likely damage/break some plastic parts) because you will most probably need to glue inner plastic case to metal housing.

P. S. Don't expect the back cover is more rugged, mine is cracking again after few days due to strap pressure.

After this experience I will not buy any watches with plastic parts from non watchmaker company.
[Moto 360] vegetaleb:
So you mean guys I shouldn't buy the 1st gen Moto 360? There are some appealing offers now
[Moto 360] wolwe:
I got the same problem. Guess the Moto360 is not designed to hold up more than 1 1/2 years -> EOL.
[Moto 360] ComputerTimeCO:
I want to offer my thanks to all the input in this thread, as it help me resolve my watch not booting when not on the charger. It also would turn off at any point without notice. My screen also had a yellow spot on it that may me think the 360 was dying.

I replaced the battery yesterday and it indeed did solve the problem. I bought the battery on Amazon for $20 and received it in 12 days. I think it was shipped from China. The battery was listed as unavailable for a couple days until I guess it was back in stock.

Once again, Thank you all for your input.
[Moto 360] watzone69:
And thanks to your post I decided to try (again) and find a replacement battery. I just pulled the trigger on this...

http://www.bonanza.com/listings/300...rola-Moto-360-1st-Gen-2014-SNN5951A/298954987

Looks like demand may create a market for these.
[Moto 360] jpcloudsurf:
I have one that I bought of eBay for 100 bucks and I thought it was broken but I guess it's just a 1st Gen thing. The person I bought it off said it was less than 6 months old and I checked on Motorola and can make a claim. If I get this new one I hope it works properly but it probably won't :/ I'm really going to try my hardest to get them to send me a 2nd gen cause if this watch is less than 6 months old and has these problems then what the heck! Im disappointed. Might have to sell this new 1st Gen (maybe 2nd gen) I get and buy a huawei. Unless those sucks too :/
[Moto 360] sphinxcs898:
I got my Moto 360 v1 back in September '14 and this problem started happening a few months ago. At first, I thought the battery legitimately died. Nothing helped.

Now, I'm just using it as a standalone watch - not paired and offline. It works just fine without any notifications. Once I turn on notifications, it is only a matter of hours before I end up staring at a black screen (which can only be turned on by putting it back on the charger).
[Moto 360] vegetaleb:
Do you think latest Moto 360 1st gen are also cursed or Motorola fixed the battery hardware?

I will not buy one before being sure someone can replace the battery in my country (Lebanon), I won't buy a watch even at a good price to throw it after a year
[Moto 360] jpcloudsurf:
I can tell you in approx 10 days when I ship mine out for replacement. Most likely won't tho. Mine is supposedly less than 6 months old and still acts like it's a piece of crap.
[Moto 360] mplacido9:
I'm having the same problem as everyone else. I thought it started happening after I received the marshmallow ota. I figured if I flash back to lollipop it might fix it. I built a usb jig and connected it up, however I cannot get the bootloader to unlock. I know it's connected correctly because I can send adb and fastboot commands and the device responds. When I send the unlock command, the device says to press the power button to confirm. When I press the power button, it just changes the boot option in the bootloader and doesn't unlock it. I'm so frustrated with this thing now. Does anyone know how to unlock the bootloader in marshmallow? I swear I saw a post somewhere where someone said flashing back to lollipop fixed the problem but I can't find it anymore.
[Moto 360] JanPT:
I have the same issue as most of you. Moto goes black and will only go on when placed on the dock.

I for one do not believe that there is a hardware issue. Like 'again' most of you I never drop the watch, or anything like that.

It does not happen more or less when I move the watch, or make a shock movement. It usualy only happen just ones a day.

A lot of people suffer exactly the same issue since a certain date, as far as I can tell. Based on everything I read on the internet about this issue started this year.

Based on the above, I am pretty sure that some app/update/sync/notification etc etc is what causes the watch to freeze.

The only software change that preceded the issue was Android wear or apps updates that where already on the watch.

I haven't changed any software by installing something. I basicaly use the Moto as a watch.
[Moto 360] watzone69:
Okay, I got the battery replacement yesterday and after a LOT of heating, prying, and cursing I managed to change it out and get it all back together. I have not had any shut downs today and can pretty confidently say that it's fixed.

The bad part is that I cracked the back plate (no surprise there) but I just glued it back together until I order a new one. I broke the O-ring when I was trying to put it all back together so I just went without it. It's pretty much non water resistant now so I will just have to be careful.

A few tips if you decide to try this at home:

1. I bought the "iOpener" from iFixit to heat the adhesive but I think you could just use a ziplock baggie with hot water. It really helped melt the glue.

2. The most difficult part was prying the guts out of the metal casing. I used the blunt screwdriver/file on my Swiss army knife and finally got it out.

3. The replacement battery is slightly larger (and the black and red wires are slightly shorter) than the original so you will have to try to position it as best you can to get it all to fit back together.

4. I scraped as much of the old adhesive off of everything that I could and used small strips of that thin, red, double-sided tacky tape you can get in hobby stores to hold it all together.

Hope this helps someone!
[Moto 360] JanPT:
I am not stating the battery replacement is not working, but...

If in my case it is the battery the problem.

Why does a reset, by placing it on a Qi charger, always instantly work. Is the battery never below about 40%.

I do not charge the watch, just tough any Qi charger for about 2-4 seconds and the watch is up and running again (for hours).

I agree with mplacido9 that its much more likely some issue in marshmallow..

If someone can explaine how this error is logicaly a battery issue, please do. Because I just don not see it.
[Moto 360] bbygfy:
I replaced the battery on my and it is working again. I think the battery slow degrades over time and doesn't provide enough power to support the boot up process and/or when the CPU needs to draw more power to process certain functions.
[Moto 360] bolillo:
My watch started doing this yesterday but i can turn it on by holding down the side button so idk if its the same issue you guys are having.
[Moto 360] bqst:
If it's related to the battery being unable to meet peak power requirements, is it possible to under clock the CPU?

-Ben
[Moto 360] johnquix:
Same problem here. Screen goes black at some point during the day and it doesn't turn back on unless you put it on the charger. when it turns back on I can see it has plenty of battery left on it (I've seen it come back on with as much as 63%)

Too bad, Best looking smartwatch turned out that it ended up being a typical motorola product just prettier.
[Moto 360] SGSIIIUser:
I have every problem you described. I think I'm going to try to replace the battery. Also, is this the discoloration you're talking about?
[Moto 360] granadier:
having the same issue, i will try to drain the battery but if it doesnt work will buy a battery, are you sure it fixed the problem???
[Moto 360] Almightygun:
Yep, mine was a little more localized left of Center, looks similar though.

Be careful with the seal. I just lost mine to a pool because I messed up the seal. Also I don't think you need to separate the glued on backing. Just pry the whole thing out.
[Moto 360] SGSIIIUser:
I'll try that. Thanks for the heads up.
[Moto 360] willbaba:
Didn't realise mine has those discoloring until now. Looks like mine has a bad battery too...
[Moto 360] Jawbox:
The replacement battery fixed my screen yellowing and random shut downs. I can restart the watch at under 10%, so I'd say that things are good.

Hopefully I can manage another year or so until there's a device that's much more appealing than the current generation.
[Moto 360] tom1807:
So i am not alone with that problem, however until recently I believed that application updates for the watch were responsible, because as soon as I updated apps from the app store with my mobile and they updated this for the watch also, the watch died.

But now, after reading the posts here, I checked my watch and yes, I have also the color discoloration :(

Pity, I liked the watch, but I am not messing around with the battery replacement and the glue
[Moto 360] chivamex10:
Is this the 1st gen moto crapped out on me support group?

My moto started to act up a couple months ago. Same symptoms that everyone else has described on this thread. When someone mentioned discoloration that's when I realized, "Yup mine has aids."

So I went on amazon and bought the battery for like $20. Took 6 days to arrive. In the meantime I looked up videos on how to do it.

I found this one to be the most helpful

[YOUTUBE]OwlhagdLGPQ[/YOUTUBE]

Then I went to town

So I got a little too aggressive with the heatgun and the backcover ended up warping on me.

Here's the culprit. The battery was swollen.

The replacement battery's connector is a lot shorter.. I had to install it upside down

Then I crammed everything back in.

Overall i'd say it was 5/10 level of difficulty. Its not hard to do. Just be patient. And be careful with the ribbons that connect the display. I will have to buy a back cover replacement but besides that my Moto 360 is back in business. If you're contemplating doing it just do it. Mine was collecting dust for months. I decided to give it a go and it worked out fine.

Hope this helps & good luck
[Moto 360] turgai:
Same issue

I have the same issue and it is frustrating. The watch just switches off, sometimes even at full battery, and I can't turn it back on unless I put it on the power dock. Tried restoring, deleting all apps, nothing helps.

I suspect it has something to do with the battery, but not sure.

Motorola has to address this.
[Moto 360] Bobster 114:
I am experiencing the same problem. Seems that at 75% battery level screen is blank.. it never vibrates to tell me something is up it just dies. And I cannot turn it on unless I put it back in the charge cradle and then it does complete reboot
[Moto 360] Pedro2NR:
It appears to be the battery itself. I just opened up and friend's Moto 360 who is having the exact same problem. The battery is swollen badly.

Unfortunately, There were no active listings from Amazon batteries as of this post. They are ordering a new battery from eBay and I'm waiting to arrive for replacement.
[Moto 360] MoreWhine:
Me too

Same thing happens to me: the watch will just shut off; usually around 50% or so. I always have to put it back in the cradle to reboot. Once back on, everything seems fine.

I only get half a day's use out of the watch anymore. What the heck happened to this thing? I need a new ROM. Any ideas?
[Moto 360] AFilitor88:
Hello All,

I have been experiencing this issue over the past month. It used to be sporadic, but has been occurring more frequently. I believe I have found a work around. I noticed that when I looked down at my watch, sometimes the screen was randomly on. This would drain the battery, and then around 25% it would completely shut off. I turned off the tilt to wake screen option, and have noticed the issue is no longer happening. It is annoying because I have to touch the screen in order to see the time, but hey, at least it isn't dying 4 hours into my day. Notification still come through fine, and the screen will automatically come on when they do. You just have to remember to turn the screen off. I'm not sure if this is due to the recent updates with the gesture controls or what. Anyways, this has worked for me and I hope it works for you.
[Moto 360] vista1984:
bought a replacement battery on amazon. thank you for the info. i will put some feedback after the work.

seriously after this quality issue, i have lost faith on android wear.
[Moto 360] jkcz:
I bought a moto 360 v1 on ebay, only found out after I received it that the battery is bad. Same things happen to me, on airplane mode and without any apps running it's fine but as soon as it has a load it just dies and the only way to restart it is with the charger. Battery life is also abysmal. If it would actually stay on I would only get a couple hours of battery life. There is one pressure mark on the screen around the 3 o'clock position so I think the battery is bloated. I ordered a new battery today from eBay and I'll post my feedback and results after I get it swapped out.
[Moto 360] ChrisDenny:
Same Thing with 18 month old 360

My wife's 360 is experiencing the exact same issues has everyone else's here. The watch shuts down around 88% battery level and the screen shows discoloration. This is very disappointing.

-Chris
[Moto 360] wilmonster:
Ditto here. I will be replacing the battery as well. I'll report back when done.
[Moto 360] marsalis71:
my fix for the issue

Ok, For me I wear this pos daily as a normal watch now because in order to keep it on all day, I put the watch in airplane mode. This seems to keep it from shutting off. Because as soon as I connect it to my phone via Bluetooth....BAM!!! It quits and wont turn on until I place it on the charging dock.
[Moto 360] NickWord:
Any updates?
[Moto 360] jkcz:
Still waiting for my new battery.
[Moto 360] wilmonster:
Replaced battery and got it all back together. Ran a stress test today on a long drive using google maps. All is good.
[Moto 360] cooperke:
after sending it to repair for 6 times for same problem, turning off when connected to watch, it is still not repaired.... they allways perform a system update... motorola sucks.... NEVER AGAIN I BUY SOMETHING FROM MOTOROLA. The store a bought it offered me to buy another smartwatch and they will deduct the amount paid for the moto 360.... that's taking care of your customers... Thanks Cooblue
[Moto 360] robbertvw:
Same here. Replaced the battery today and after the replacement it booted succesfully.

The watch is still on. I will charge it tonight and tomorrow we'll see how long it will last.
[Moto 360] wilmonster:
Only issue I'm having is with the watch not staying together. The metal cover keeps coming slightly loose. Doesnt bother me that much. Definitely not watertight anymore.
[Moto 360] jkcz:
Got the battery I ordered and managed to open up the watch (hair dryer + guitar pick worked perfectly for removing the back cover) was tough getting the whole board assembly out but once that was done it all was quite easy. Reassembled everything and tried to boot but no luck there. After rechecking all my connections I tested the battery and found that the cell was dead with no way to recover it. So now I'll have to wait a couple more weeks till I get yet another one. That sucks but at least the watch survived my teardown.