[P3600 General] HalibutMcGaffigan:
It's not just the card issue, it's the whole Orange customer services farce that's annoying me.

The problem's been with the 'phone since day 1 (February), but like most people with WM mobiles there are glitches, and we wait for a fix, patch or workaround. I was using a 4gig card, but after reading a lot of the posts on here I changed to a 1gig Sandisk, and still have the same issue.

About 6 weeks ago I'd finally had enough, and reported the problem again, to be told the technical department had no knowledge of this issue, and that the 'phone works fine and supports memory cards up to 512Meg (even tho' HTC say it supports up to 2Gig). However, technical would look into it, and report back. Instead, technical marked the issue as resolved, no problem with the 'phone, and the customer had been contacted, when I hadn't. It was also at this time that one of the handset people at Orange told me I should have flashed the 'phone and tried the WM6 rom, as Orange fully support people upgrading their 'phones themselves! (which would, obviously, invalidate the warranty)

2 weeks go by, in which I heard nothing, and again I get through to someone who presumably sounds like he knows what he's doing (anyone having regular dealings with Orange will know this is a rare occurance). After a brief chat about the issues, he admits they know about the problems with the m700, but that's not official, and off the record. He also states a little-known tidbit in that the cost of the 'phone has nothing to do with the contract, therefore if there is any problem with any 'phone, so long as it still receives and makes calls, Orange can basically wash their hands of the problem. This is in contradiction to the fact that most 'phones are sold in accordance to price plans, the dearer the 'phone the more expensive the monthly contract and/or upgrade fee. After a bit more waffling, he offers to upgrade my 'phone with a Nokia, wiping the upgrade fee, scrapping my contract and starting a new 12 month plan, as there was an issue when I got the 'phone in which I was basically swindled into taking an 18 month contract due to the cost of the 'phone and it being a brand new model - even tho' 5 minutes ago I was told the 'phone price has nothing to do with the contract. This annoyed me, since, as far as I'm concerned, it isn't an upgrade. My 'phone doesn't work as it should, it never has, and it's simply an exchange from a faulty 'phone to a working one. Apparently Orange don't work that way.

Another 2 weeks go by, during which I cannot get hold of the above person, and eventually I'm put through to a team leader. After going through all this again, he informs me that the person described above has no authorization to offer the exchange that he did, and that Orange couldn't do anything. After half an hour or so, he admitted I didn't sound like someone just chancing my luck and after a free upgrade, and, as a long time Orange customer, he would authorize a new 'phone, scrap this current contract and start a fresh one, as if I was a new customer, and waive all the upgrade fees. Again, annoying since it's worded that way, but at least we're making progress.

2 weeks go by, and nothing. Apparently, he's tried to ring me back and there was no answer, but being in the mobile 'phone industry he's obviously forgotten there's such a thing as caller id and missed call logs, and has been for years.

As can be seen on this very forum, there are umpteen posts about the p3600 and SD card issues, about HTC knowing there's a problem, and even releasing patches for the likes of the Artemis, and that HTC have even enlisted the assistance of Microsoft's WM division to try and resolve the issue. And yet, Orange deny there is a problem with the 'phone.

This whole thing is utterly ridiculous. I don't know about people who use other networks, but Orange are appalling at sorting out their customers. Orange are supplying 'phones that don't work. They know about it. HTC knows about it. In the meantime we're getting screwed by a company that doesn't want to address their customers. If Tesco, Currys or any other company has a product that is faulty, it gets a product recall. If it's Orange, it's tough luck, it's only the customer that's losing out. And that's wrong.