[Galaxy Tab Pro 12.2, 10.1, 8.4 General] harry satchel:
Samsung Bites

So I just got the US OTA update to 5.1.1 for my galaxy tab pro 12.2 and it is much smoother & pretty nice.. All I wanted to do was add root and rip out knox.. Here's a transcript from samsung official support.. lol.. most likely the last time i buy from them..

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Chat InformationYou are now chatting with 'Sunny M'. There will be a brief survey at the end of our chat to share feedback on my performance today.

Chat InformationYour Issue ID for this chat is LTK11256012037609X

Sunny M: Hi, thank you for reaching out to Samsung technical support. How may I assist you?

Visitor: i'm trying to find a download link for the us wifi version of the galaxy tab pro 12.2 firmware update to android 5.1.1 -- model number SM-T900

Sunny M: We have a dedicated team to assist you on the product that you are inquiring about. Please stay online while I transfer the chat to the appropriate department for further assistance.

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Chat InformationYou are now chatting with 'Bobby A'. There will be a brief survey at the end of our chat to share feedback on my performance today.

Chat InformationYour Issue ID for this chat is LTK11256012037609X

Bobby A: Hi, thank you for reaching out to Samsung technical support. Your chat was transferred to me and I will be glad to assist you. Please allow a couple of minutes, while I review the previous chat to assist you better.

Bobby A: I see that you want to update the tab pro.

Visitor: yes please..

Bobby A: The updates for the tablets will be released automatically and it can be updated on the tablet. It is not possible to download the firmware through a link or website.

Visitor: yeah my tablet already updated.. in all actuality i want to cook a custom firmware with root added and kies removed.. please help me get my hands on the zip..

Bobby A: Samsung do not recommends to root the tablet as it might not be stable and might damage the tablet.

Visitor: i'm sure they don't recommend it, but they also don't help me use the bathroom or wash my car.. i'm not asking for much.. i just want root & twrp -- i'm a developer..

Bobby A: We do not have the website or links for rooting the tablet.

Visitor: i don't want the website or links for rooting it.. i just want the ota zip file.. please help me out with providing me the zip file that my tablet downloaded..

Bobby A: As we have told you that the custom firmware is not available for download.

Visitor: i'm not sure where the breakdown in language is.. i don't want custom firmware, i want the OTA zip file.. the "official" one..

Bobby A: The firmware can be available on the tablet when it is released for your tablet. It will be released through the Samsung server. The Zip files for the firmware will not be available for download. Hope you understand.

Visitor: i do not understand. it is available, it is for download, i didn't have wireshark running to sniff the url when it downloaded earlier.. i would like the url please.. it will save me hours of rolling back..

Bobby A: If the download file is available, I would have provided you by now.

Visitor: i'm not asking for support in any way of anything custom, only the ability to download a file you have released to the public..

Visitor: i'm feeling like a 2 minute question has taken 15 already.. can you please help me out with a link?

Bobby A: The firmware files can be downloaded on the tablet through the server when it is available.

Bobby A: There is no link to download the firmware file for the tablet. They can be updated online from the tablet, when the update is available for your tablet's model.

Visitor: it is already available.. it downloaded. I have it.. thank you, it is nice.. there are a few things I would like to do to it to make it nicer and more usable..

Bobby A: Samsung do not release the firmware on the official site to download it manually.

Bobby A: If you are looking for more details on the functionality of a product or would like to find answers to some of the questions, visit us at "***REMOVED FOR POSTING ABILITY***" for an interactive review of some of our Samsung products.

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