yashsingh1/xdaforums huggingface dataset:
[ZenFone 2 Q&A, Help & Troubleshooting] frivolous:
This phone is nearly 2-3 weeks old, I had been transferring stuff over to a sd card cause I had filled up the internal space so quickly. I than realized that I had certain apps still downloading to my internal storage and it filled up to near capacity and the OS began to misbehave, ASUS launcher would not respond and crash, as well as various background applications as you would assume would crash due to low memory allowed. Before I had a chance to delete or transfer anything more ASUS launcher kept crashing repeatedly so I restarted it. At first it came back on with a blank screen but I could feel the pattern to unlock the encryption during the boot, so I hard restarted it, and it will show the first AT&T logo then allow me to decrypt with a pattern then it goes to another AT&T logo where it just sits, it doesn't freeze you can see the subtle animation of the logo, but it doesn't proceed any further. When I go into recovery I'm only allowed 3 options, restart, update via adb, update via microSD, there is no factory reset, or clean cache.? :( In fast boot mode I'm presented with the following information if it is of any use:

Product_Name - ATT_Phone

VARIANT - ASUS ZenF

HW_VERSION - 4

BOOTLOADER VERSION - 2.52

IFWI VERSION - 91.37-DEV

IMEI - 0123456789ABCDEF

SKU VERSION - ZE500CL_EU_US

SECURE_BOOT - ?

----

Any advice or help would be deeply appreciated, I'm going to try and reinstall the firmware or upgrade it, but is there any way to wipe the cache with fast boot? Or something else I'm not thinking of? Thank you.
[ZenFone 2 Q&A, Help & Troubleshooting] jimchee:
cmd: fastboot erase cache

---------- Post added at 12:29 AM ---------- Previous post was at 12:28 AM ----------

From fastboot obviously
[ZenFone 2 Q&A, Help & Troubleshooting] frivolous:
I hadn't yet enable debug mode on the phone yet am I still able to use adb?
[ZenFone 2 Q&A, Help & Troubleshooting] frivolous:
I should mention an important bit of information I am currently using mac osx the most current version, and I'm getting various errors when I attempt to use fast boot for example;

ERROR: Unable to create a plug-in (e00002be)
[ZenFone 2 Q&A, Help & Troubleshooting] frivolous:
No one can assist? Or point in a direction? I've scoured a range of threads pertaining to this very issue with luck in only finding fragments of information that has been helpful.
[ZenFone 2 Q&A, Help & Troubleshooting] ai3gtmc:
unplug all other devices. fastboot is a little finicky on recent OSX versions. Just remove all other devices and re-plug your phone.
[ZenFone 2 Q&A, Help & Troubleshooting] frivolous:
I have tried that but the keyboard is usb, the mouse is bluetooth. I can input the commands but I don't know how I can press enter when I unplug the keyboard. Any ideas?
[ZenFone 2 Q&A, Help & Troubleshooting] 903tex:
Hmm have you tried charging then turn it on
[Galaxy S6 Edge+ Q&A, Help & Troubleshooting] ssmr2t:
Basically, I'd like to root and install recovery. Maybe one day install a new rom. I'm on TMobile and not really sure which direction to go for my variant specifically?

Thank you!
[Galaxy Note5 Q&A, Help & Troubleshooting] Syd91:
I have a weird problem my note 5 freezes sometimes when I try to unlock it and takes at least 8 to 10 seconds. Whatever taps I make during the time the fone is frozen it remains unresponsive but after a few seconds it responds to all the tap commands but after 10 seconds.

But after that initial problem it is perfectly normal and responsive.

How do I fix this issue and is it due to the aggressive ram management that it takes some time to load the home screen etc.

Wanted to know if anyone is facing this same issue and if there is a solution for it.

Thanks

Note 5 sm-920I model
[Galaxy Note5 Q&A, Help & Troubleshooting] samxxx99:
I am also facing the same problem, it happens to me once or twice a day. I have the SM-920C model
[Galaxy Note5 Q&A, Help & Troubleshooting] saj2001ind:
have you set fingerprint as ur screen security ?
[Galaxy Note5 Q&A, Help & Troubleshooting] Shudder123:
i've got this problem too. was happening more when i had PIN lock set up. it hasn't really happened in the last couple days so not sure if a bug or anything...
[Galaxy Note5 Q&A, Help & Troubleshooting] celeriL:
Same issue here. At first I thought it was due to fingerprint unlock. Changed it to PIN unlock and it still happens. It only happens once or twice per day. Also, I experienced random reboot.
[Galaxy Note5 Q&A, Help & Troubleshooting] Syd91:
Cleaned the system cache and restarted the fone and everything worked fine for a few days than its back to being unresponsive for a few moments again and sometimes I have to soft reset my fone.

Using the fingerprint lock
[Galaxy Note5 Q&A, Help & Troubleshooting] celeriL:
Have you tried factory reset yet?
[Galaxy Note5 Q&A, Help & Troubleshooting] Syd91:
That would be my last resort to use as I have lots of work files and like 20000 photos which are all categorized in folders,time. In backup the categorized stuff gets jumbled. And it's too hectic and long to get it back to the way it was.

FYI I used smartswitch to transfer from note 4 it was n-910c version I think
[Galaxy Note5 Q&A, Help & Troubleshooting] celeriL:
Okay, my phone is only a few weeks old. I just factory reset it. I'll report how it goes.
[Galaxy Note5 Q&A, Help & Troubleshooting] Syd91:
Thanks hope this fixes the issue. If it fixes the issue I might have to try to back up and factory reset too. Out of curiosity which region is your phone mine is from Singapore. Note 5 64gb is not available in my region so bought the unlocked one online.
[Galaxy Note5 Q&A, Help & Troubleshooting] celeriL:
I'm from Singapore. I got the 64gb too.
[Galaxy Note5 Q&A, Help & Troubleshooting] samxxx99:
I got the UAE 32GB Note 5 btw, and i'm also facing this issue. For some reason, I felt it was the S-View cover the culprit here....
[Galaxy Note5 Q&A, Help & Troubleshooting] celeriL:
I doubt so cause I don't use the S-View cover.
[Galaxy Note5 Q&A, Help & Troubleshooting] myself_evelyn:
Same issue for me as well. Recently bought note 5 - 64gb and it freeze for few second when i press the home button (fingerprint) . Its irritating especially when you need to use the phone urgently. Wonder what is the problem. Anyone reset factory and its working fine ? From Singapore
[Galaxy Note5 Q&A, Help & Troubleshooting] Syd91:
Ok this is what worked for me.

1- Turn off your note 5

2- Press the volume up button and home button together

3- while keeping it pressed Press the power button

4-It will open The system screen find cache and clear it- (DO NOT DO ANYTHING ELSE) once its done choose the restart option

5- I also got a 33 to 40 mb update yesterday. Do not update from the fone use smart switch to update it will download a 1.4gb file meaning it will reinstall the system.

My fone for 2 days now is not freezing. before the problem occurred at least 5 to 6 times a day.

Just in case make a backup although i didn't loose any

data .

Let me know if it works for any of you.

:)
[Galaxy Note5 Q&A, Help & Troubleshooting] celeriL:
Good to hear. It's my third day since I factory reset and no issues so far. Let's monitor after a few weeks if the problem returns. If it does, it might have something to do with the system cache or something.
[Galaxy Note5 Q&A, Help & Troubleshooting] riz157:
What models are you using perhaps it's a particular model?
[Galaxy Note5 Q&A, Help & Troubleshooting] celeriL:
SM-N920I
[Galaxy Note5 Q&A, Help & Troubleshooting] celeriL:
Installed a software update version N920IDVU1A0H6/N920IOLC1AOH2/N90IDVU1AOH3 (39mb) and the issue happened again.
[Galaxy Note5 Q&A, Help & Troubleshooting] Loll34:
I just got my note 5 two days ago and im experiencing the same :(
[Galaxy Note5 Q&A, Help & Troubleshooting] dben81:
Same issue here, Black Note 5 64gb.

about twice a day for no apparent reason, when unlocking the screen the phone will freeze for 5 to 10 seconds. A couple times it rebooted after doing this.

Tried a factory reset and not installing any extra apps. Software fully upto date.

Still happening unfortunately. Think I will try and return it.
[Galaxy Note5 Q&A, Help & Troubleshooting] Syd91:
As Far as I know most of the users who have this issue are using N920I and 64gb. Did anyone try the steps I mentioned my phone is behaving normally after this.

A week without the unlock freezing issue now.

Let me know if it does.

I also believe note 5 has a very strict background cut off feature to clear RAM and save battery. Unfortunately it stops all background apps including the fingerprint and lockscreen. So basically when you turn on the screen it takes more time to reload everything.
[Galaxy Note5 Q&A, Help & Troubleshooting] supacola:
Hi Syd91, Thanks for outlining those steps, I will run them tonight.

Unfortunately I've long since applied the 40mb update. Do you know if theres a way I can still download & apply the 1.4gb system download? EDIT: (Im happy to do another wipe)

Thanks again!
[Galaxy Note5 Q&A, Help & Troubleshooting] tlovidiu:
Same problem here, 64Gb N920I model from ordered from Singapore. Installed the small updated from Samsung. No using fingerprint and neither pin lock.

I cleared the cache right now, I will come back with feedback.

By the way, I installed some apps like Pocket Screen Lock, that prevent unlocking the phone in pocket, but those apps work only about 3 times, then they are automatically deactivated, and I have to enable them again manually. I think they done some bad **** with the lock screen.
[Galaxy Note5 Q&A, Help & Troubleshooting] supacola:
Ok so I ran the steps outlined by Syd91. Cleared the cache and used the Smart Switch desktop software to download and restore the OS.

Success!! Its generally running smoother than before and hasnt frozen at all since. This was about 24 hours ago.

Thanks Syd91, you've saved me having to send the phone back, your awesome!
[Galaxy Note5 Q&A, Help & Troubleshooting] celeriL:
Issue is still occuring once in awhile. [MENTION=5272106]Syd91[/MENTION] how about you?
[Galaxy Note5 Q&A, Help & Troubleshooting] Syd91:
Its Funny you should ask. My fone was perfectly fine and I had forgotten about the issue until started again happening again ironically only today LOL and now on every unlock.

The only new thing I did was buy the type Cover for it. If someone is thinking of buying it, Do yourself a favor and dont. It sucks,

It misses words and wastes time, I use a blackberry Passport Silver Edition next to my note 5 For my emails and office work and its amazingly helpful the only let downs are the camera and app availability. Otherwise extremely fluid and excellent multitasker,

Ok Back to the issue I have stopped using the type cover and my fone is acting normally again after a few tries.

But i will let you know after a few days if the issue is persisting.
[Galaxy Note5 Q&A, Help & Troubleshooting] poopiest:
Any update to fix this issue? I have the same problems
[Galaxy Note5 Q&A, Help & Troubleshooting] Ijaz Farooq:
Same here N920cd
[Galaxy Note5 Q&A, Help & Troubleshooting] jetdite:
Weird. My N920C 32GB don't show this problem at all. I always use fingerprint.
[Galaxy Note5 Q&A, Help & Troubleshooting] cheetah2k:
Same issue here, only just started today (4 days since purchase) 920I 64gb version...... :(
[Galaxy Note5 Q&A, Help & Troubleshooting] Holywolf:
My Note5 N920I also has this problem.. What is happening with the software?
[Galaxy Note5 Q&A, Help & Troubleshooting] djsaad1:
do you guys have the issue if you get rid of the lock screen all together? I had to return my note 5 because the screen stopped working. The only issue I had with it is this freezing during unlock, I am questioning getting another one because of it. But I am wondering if you get rid of the screen lock all together if the problem goes away.
[Galaxy Note5 Q&A, Help & Troubleshooting] cheetah2k:
I don't have a lock screen, just swipe to unlock, and I still have the issue. I cleared the cache, and did a recovery image flash via smartswitch and still the issue persists... I'm on XSP (Singapore) fw, thinking about flashing aussie XSA to see if its firmware related.
[Galaxy Note5 Q&A, Help & Troubleshooting] Mashari_F:
same thing on my 64gb sm-920c, i have fingerprint lockscreen, will try the solutions mentioned in the thread later today
[Galaxy Note5 Q&A, Help & Troubleshooting] alaskajoel:
I've had this problem since day 1 (920i 64gb)

I am now rooted, tried various ROMs and Kernels and still having the problem. Incredibly frustrating when I need to do something quick and it derps out.

Note: I used developer options to turn on Show all ANRs and the very next time the lag happened, I got a "SystemUI Is Not Responding" notification. Reminiscent of the Note 4 memory problems.
[Galaxy Note5 Q&A, Help & Troubleshooting] Holywolf:
An update regarding the wake up lag on my N910I, tried to use theme from Samsung theme store (example: material design theme) and the problem doesn't show up for almost a week now.

Will update again if the problem still appear..
[Galaxy Note5 Q&A, Help & Troubleshooting] alaskajoel:
Tried two different themes--both gave me a lag within 6-8 hours :( Thanks for the help / suggestion though! I'm glad it is working for you! :D
[Galaxy Note5 Q&A, Help & Troubleshooting] Yathani:
Any update on this issue? its very annoying i'm thinking to return the phone because of this and the Bluetooth issue that i have with this phone. Stupid samsung can't you focus on one phone and make it perfect for once.
[Galaxy Note5 Q&A, Help & Troubleshooting] hayat55:
I had this exact same problem on my s6 edge plus (G928C) but I sold it and bought the note 5 (n9208). Just waiting for it to be delivered now :D
[Galaxy Note5 Q&A, Help & Troubleshooting] cheetah2k:
Hmmmm I'm still getting random 10sec lag. Not sure what is causing it but it's tempting me to go back to my 128gb S6 as it worked flawlessly.... Hope Samsung can sort it asap
[Galaxy Note5 Q&A, Help & Troubleshooting] qazursu:
Do not use 5ghz wireless, problem fixed.
[Galaxy Note5 Q&A, Help & Troubleshooting] cheetah2k:
I can confirm not using 5ghz has helped... I wonder what the issue is with 5ghz wifi......
[Galaxy Note5 Q&A, Help & Troubleshooting] yashwanthms:
How do I disable using 5ghz wireless!? I face this issue even when wifi is off.
[Galaxy Note5 Q&A, Help & Troubleshooting] cheetah2k:
5ghz depends on your router - connect to a 2.4ghz channel instead of a 5ghz one. If wifi is off, should be no issue
[Galaxy Note5 Q&A, Help & Troubleshooting] cheetah2k:
Well over 2 days now without a single 10sec hang.... I wonder what is wrong with 5Ghz radio that causes the hang ups on the note5..??
[Galaxy Note5 Q&A, Help & Troubleshooting] yashwanthms:
For me it freezes even when wi fi is off. After not using the phone foe over an hour or so, if I try to launch camera quickly when screen is off or when I try to unlock it, I always get a lag of 3-10 seconds randomly. No fix for this yet? Already tried clearing the cache.
[Galaxy Note5 Q&A, Help & Troubleshooting] Yathani:
I fixed my lag and so far no lag for the last two days.

I installed the Russian firmware

AND

factory reset after the installation. Installing the firmware only didn't help but the factory reset did help.

http://www.sammobile.com/firmwares/download/55618/N920CXXU1AOI3_N920COXE1AOI3_SER/
[Galaxy Note5 Q&A, Help & Troubleshooting] afiqsabri:
I did exactly as reckoned, same problem occured
[Galaxy Note5 Q&A, Help & Troubleshooting] celeriL:
Did you install the software update version N920IDVU1A0H6/N920IOLC1AOH2/N90IDVU1AOH3 (39mb) after you factory reset? The problem came back for me after I updated.
[Galaxy Note5 Q&A, Help & Troubleshooting] afiqsabri:
nop, I used smart switch using "emergency software recovery and initialization " hope I'm right.. am I ?
[Galaxy Note5 Q&A, Help & Troubleshooting] Sampson0420:
ugh, n920i 32gb having this issue intermittently... don't feel like factory resetting today... maybe next week!
[Galaxy Note5 Q&A, Help & Troubleshooting] cheetah2k:
I stopped using 5Ghz wifi (switched back to 2.4ghz) and the problem seems to have disappeared.. Might be worth trying this.
[Galaxy Note5 Q&A, Help & Troubleshooting] sup3r1or:
This nearly drove me insane at points. First few days i had a phone no issues. Then eventually once or twice a day when i wake up phone. Touch buttons would light up, but not the screen. Even if the screen would light up it would be grey or something. Its like its a big lag. Eventually things would pop in like clock other things one by one.

I did factory reset. Everything was great, yesterday got new software update and today installed some apps like foursquare and tapatalk. Also nocited few app updates that ANT2+ some google apps.

Now its back and it keeps happening much more frequently. Either screen wakes up but does not unlock via fingerprint sensor for about 10 seconds then bam everythiny superquick. It ls like it freezes for a short time.
[Galaxy Note5 Q&A, Help & Troubleshooting] funnyboy027:
I also have this issue, Note 5 N9208 32GB
[Galaxy Note5 Q&A, Help & Troubleshooting] Syd91:
Hi All,

I Finally Changed my phone and bought a replacement before my phone was model Sm-n920i now its SM-N920C both 64gb but unfortunately the same issue. LOL i don't know whats up with note 5 but the issue has been occurring on both models. I love this phone and the camera etc. but currently I'm extremely frustrated. Im now thinking of selling my note 5 after factory reset and buying the LG V10.
[Galaxy Note5 Q&A, Help & Troubleshooting] afiqsabri:
anyone got fix on this ? someone figured it out ?
[Galaxy Note5 Q&A, Help & Troubleshooting] SolidSnakeSK:
Tried both solutions, of disabling 5Ghz wireless and Factory Reset, but nothing works...
[Galaxy Note5 Q&A, Help & Troubleshooting] AB__CD:
Factory reset, then use Package Disabler Pro. Slowly install your apps one by one.
[Galaxy Note5 Q&A, Help & Troubleshooting] Fenix:
Must have something to do with wifi router. I have changed my router and had zero issues since.
[Galaxy Note5 Q&A, Help & Troubleshooting] cheetah2k:
I ended up ditching the XSP Singapore FW, and flashing the Australian XSA firmware. For the first time I hit 6hrs SOT and have had zero issues so far with the pauses.. I'm thinking anyone using the Singapore or other Asia FW on their 64gb, flash a different country FW
[Galaxy Note5 Q&A, Help & Troubleshooting] CodeNameRedNeck:
It's only been one day since I have done this so that is all this is worth but I have not had one freeze while trying to unlock my phone. The only thing I have done is turn off Quick Launch for the camera.

I have been using fingerprint for the lock.

I am using an "I" version phone on XSP firmware.

I will edit this at the end of the week if all goes well or sooner if not.

Edit: Unfortunately it only lasted a day and a half until it froze up again while trying to unlock it.
[Galaxy Note5 Q&A, Help & Troubleshooting] cheetah2k:
Yeah, even on the XSA aussie firmware I'm starting to get the odd unlocking lag again. so far its lasting 2-3 seconds being unresponsive, but its day 3 since flashing, I'm betting by day 4 it'll be getting worse and worse... Dunno what to do.. Thinking about selling it for a Sony Z5 TBH
[Galaxy Note5 Q&A, Help & Troubleshooting] afiqsabri:
seem there's no final answer for it
[Galaxy Note5 Q&A, Help & Troubleshooting] cheetah2k:
There's a new Singapore XSP FW out today (internal date 14th Oct) I have just flashed this and will provide feedback. The general consensus for me is day 3-4 is when the lag starts creeping back in. Will see how it goes (fingers are crossed)
[Galaxy Note5 Q&A, Help & Troubleshooting] afiqsabri:
Just updated to FW 0J4 version, so far so good, will update after couple of days.
[Galaxy Note5 Q&A, Help & Troubleshooting] celeriL:
Updating now. Hope it solves the problem.
[Galaxy Note5 Q&A, Help & Troubleshooting] afiqsabri:
after 7 hours, so far so good now
[Galaxy Note5 Q&A, Help & Troubleshooting] cheetah2k:
Still lag issues for me. I didn't get any on the XSA Australian generic rom. I'll be flashing back tonight.. Something not right - its like the phone wants to use wifi when you unlock, but if it does not find a wifi network, it lags until it registers on a 4G/3G network...

Meh
[Galaxy Note5 Q&A, Help & Troubleshooting] cheetah2k:
Didn't fix it for me. I'm trying a few different things - Smart Network Switch (enabled), Keep Wifi on during sleep (enabled) and Always allow scanning (enabled). I also played around with my 4G network settings - deleted the "internet,mms,default" line in the APN configuration as I've heard this needs to be blank. Will see if it helps.. If not, back to XSA
[Galaxy Note5 Q&A, Help & Troubleshooting] afiqsabri:
well guys, after updating it, till now, no problem for me
[Galaxy Note5 Q&A, Help & Troubleshooting] SolidSnakeSK:
I have SM-N920C 64GB, tried disabling 5GHz but no use, factory reset is also no use...

But I have found out what causes the issue and it is kinda funny to me...

Google Play Games, I found out everytime I uninstall it, freezing on unlock issue goes. Installed it again to make sure and yes, it causes the problem.

After updating to OJ5 yestersay, I tried Google Play Games again, but problem still there, so I uninstalled it and now it is fine. Weird.

Now I have another problem since purchase and it never goes away, YouTube app flickering videos. Meh...
[Galaxy Note5 Q&A, Help & Troubleshooting] cheetah2k:
I don't have google play games installed and get the lag. I am trying a process of elimination starting with Android Wear. I have stopped using my LG Watch for the time being until the lag re-appears
[Galaxy Note5 Q&A, Help & Troubleshooting] SolidSnakeSK:
Then do you have Adobe Air installed?

It causes same problem but lesser than google games...
[Galaxy Note5 Q&A, Help & Troubleshooting] cheetah2k:
I hope there is a fix at the next update. The XSA rom I flashed seemed to be lag free, but I can't go back to any VU1 roms (VU2 is latest and not able to be rolled back)....
[Galaxy Note5 Q&A, Help & Troubleshooting] afiqsabri:
i have tried with the latest update, still lag although its not too obvious... waiting for the next update i think
[Galaxy Note5 Q&A, Help & Troubleshooting] afiqsabri:
Still got problem, sigh.. even though updated for new one, 920i 64gb here
[Galaxy Note5 Q&A, Help & Troubleshooting] lonegan:
Hello. I don't own the Note 5 but the Note 4 with ported Note 5 rom. I have been also experiencing freeze and reboots when unlocking, randomly. Maybe twice a day, no matter what kernel or settings used. And tried many Note 5 port roms with same results. At last, I decided to use Titanium backup to freeze fingerprint app. Problem solved for me. I don't use fingerprint unlock on my phone, so I don't miss that feature. Maybe anyone facing the same issue will want test doing this and comment...
[Galaxy Note5 Q&A, Help & Troubleshooting] afiqsabri:
I didnt use the fingerpring lock, just normal swipe, just cleared the cache , seems ok , but i do know this only for a while
[Galaxy Note5 Q&A, Help & Troubleshooting] SolidSnakeSK:
Guys I have flashed the latest official rom for Vietnam from samfirmware, looks like my freezing issue has been resolved...

Tried different ones but others had different problems, including the Russian, but Vietnam N920COLB2AOJ3 XXV only worked for me...
[Galaxy Note5 Q&A, Help & Troubleshooting] celeriL:
[MENTION=2651327]SolidSnakeSK[/MENTION] Nice. Please do report back after a week or so.
[Galaxy Note5 Q&A, Help & Troubleshooting] afiqsabri:
yup, please do so after at least a week after, the Australia indicates the same behavior for couple of days then it went lag, till now
[Galaxy Note5 Q&A, Help & Troubleshooting] SolidSnakeSK:
Ok, it did the same.

Before it did not for more than a week, then I tried the Russian version in hope of installing all apps I want (because I questioned Google Play Games)

I wish I did not. Anyways, returning to original version (mine is XSG), removing google play games and disabling FPS security on lockscreen.

Let's see...

I am doing all this because if I go to Samsung to change phone, then I get those screen freezes again with the new one, I guess I'll commit suicide :(