[Nexus Player Q&A, Help & Troubleshooting] nharish77:
Hi folks,

I have two Nexus players at home. When I first got the initial one, I had it setup on my 2.4G network (network connectivity was very strong so it did not matter). Recently, I upgraded my router that supports 802.11AC (2400mbps). Since the router was further out and since AC provides a better streaming experience, I added the 5G network as well. It turned out that it was still connecting to my 2.4G network (based purely on signal strength, I assume, which is absurd). So I had it "forget" the 2.4G connection. The next day, I had my replacement for the Nexus player (had a issue with the remote but they sent me the whole thing anyway) and bought a second Nexus player. I logged in with the same account that I had used and surprisingly both of them were logging onto my 2.4G network without even asking. It left me puzzled. I tried "forgetting" the network and it did not work. I tried intentionally giving a "bad" password and that did not work either (i.e. the second option at least kind of worked for one full day where it did not connect to the 2.4G connection). I have since done a factory reset with two options. A) re-login with the same account and B) login with a different account. Not too surprisingly, option (A) allows me to "connect" to the 2.4G connection whereas (B) does not.

I have since tried to figure out where this password is saved and I cannot seem to find it. The only logical way for me to NOT connect is to turn off the 2.4G connection (which is not possible because some of my devices still do not support 5G) or rename the connection (logistical issue but can be done). My concern is "WHERE IS MY PASSWORD SAVED AND WHY AM I NOT ABLE TO DELETE IT AS I WOULD ON ANOTHER DEVICE"

I called Nexus support (they are practically useless unless you are requesting a replacement) and I got the following (no I am not kidding, these were literally the things that they told me):

1. "

The Nexus player has no GUI"

. I refuted this claim and explained that the device was fully self-sustained in that it did not require a phone to be its alibi and that a network can be "forgotten"

2. "

The Nexus player has no firmware

". I again respectfully refuted this claim as well but it was getting a little hilarious because I really thought she said "no GUI" to imply something else. To this, the rep said (and in a very authoritative tone), GIVE ME THE ADDRESS OF THE FIRMWARE. I explained that all firmware does not have to have an IP address (I work at a company that makes hardware and specifically work on the DSP which has no direct access or IP address except via a host processor). I then asked "Can you do a software update on the device" and she responded "I don't know" and then went on to say the following

3. "

THE NEXUS PLAYER HAS NO OS!

". SHE LITERALLY SAID THAT.

At no point in time was she did even accept that the password was saved "somewhere" in the cloud and was attached to my google account that I had no access to which I believe is very creepy (because now I do not know what other information is "stored"). Then she said "let me send you to speak to the manufacturer because we have nothing to do with this device" or something to that effect!

I am curious if anyone of you can try this out and tell me if the player continues to connect to a network that you ask to be forgotten. I am curious also what you think about the issue.