[General Topics] jeasbe:
For Windows Mobile Devices [ Most Important on this forum ] ;-)

Windows Mobile

I've installed Consilient Push on my Smartphone 2003 device but there is no Push account available. Did the installation fail?

Smartphone 2003 devices require a separate utility to provision the Push account in Outlook (on all other platforms the CAB installer performs this step automatically). After the CAB is installed, a Push Setup application is available in the Start Menu. When run it will provision the account in Outlook, prompting for credentials if an SMS message with the credential information is not found. When this utility is completed, a Push account should be available within Outlook.

Can I add more than one account for Consilient Push?

At this time Consilient Push can only be set up to sync mail for a single account. The ability to sync multiple accounts is being considered for a future release.

What attachment types can be viewed by Consilient Push?

Users can open any attachment as long as their device has an application installed that can view that attachment type.

Inline attachments are not showing up in my message body, why?

In order to transfer as little data as possible and save data charges from your carrier, Consilient Push treats all attachments (inline and otherwise) the same and the attachment is only downloaded if the user chooses to retrieve it.

Is there a way to download a single attachment for a message instead of downloading all attachments for that message?

This functionality is not available at this time, but is being considered for a future release.

My phone already offers POP and IMAP access, why should I use Consilient Push?

POP and IMAP continuously poll the server to check for the existence of new email. Consilient Push differs in that new email is "pushed" to the device and very little overhead is used to keep the connection alive to the server between emails. This results in lower amounts of data being used and then in turn lower data charges to the user from their carrier. Consilient Push is a much more cost effective way of retrieving your email.

Why don't I see a "Consilient Push" icon on my start menu?

Since Consilient Push uses Windows Mobile's native Outlook interface we have not provided a "Consilient Push" icon at this time. Simply launch Outlook from your mobile device and select the "Push" account

Why is that when I go into account settings in Outlook and change the message download options (eg. Only download for the last 3 days, only download headers), it seems to have no effect.

At this time these settings are not supported by Consilient Push. By default the message header plus 2 kB of data is downloaded for each message. If you wish to change how many days worth of messages to have displayed on your device at a time then please contact Consilient support to have your account updated.

When I install on my PocketPC device a security warning displays indicating that the application in from an unknown publisher. What should I do?

Simply select "yes" to allow the application to install and you will not see this warning again. This does not happen on SmartPhone devices

Why do some messages seem to be cut short and the entire message not displayed?

In order to keep data charges to you as low as possible, Consilient Push only downloads the message headers plus 2 kB of the message body for each email. In order to view more of your message, from the message's menu select "Download Message" and the next 1 kB of the message body will be download. This can be repeated as many times as desired or until the entire message has been downloaded.

Why do I need to tell Consilient Push to download the attachments I want to view? Can I have all attachments downloaded by default?

In order to prevent excessive data charges from your carrier, Consilient Push only downloads attachments requested by the user. This cannot not be changed at this time.