yashsingh1/xdaforums huggingface dataset:
[ZenFone 2 Q&A, Help & Troubleshooting] jamalrock2407:
error when write imei in phone tools 191

Fetching IMEIs...

IMEI has been updated

Getting HW details...

Got HW details

Key hash match: NewSprk1024dev.key

Warning: MID IMEI is not supported on target - using legacy IMEI

Programming Security Data...

Security Data Programmed

Target supports AT@ communication

Reading Status...

SEC version read

Security status read

Fetching IMEIs...

IMEI has been updated

Fetching IMEIs...

IMEI has been updated

Getting SimLock Data...

Got SimLock Data

i can't change my sim 1 imei...sim 2 imei is no problem and i can change it
[ZenFone 2 Q&A, Help & Troubleshooting] symbauregzo:
imei recover for z00d

hi, im noob member of this forum,.. i've try method recovering imei for ZE550ML for my asus Z00D/ZE500CL , but stuck in connecting device on Digma program, it say connection error, after i check windows device manager i found that problem is Intel Android Virtual Com Port ,is this bad installation of driver or hardware malfungtion?? thanks xda :confused:
[ZenFone 2 Q&A, Help & Troubleshooting] phonecapone:
I have the service firmware I found by mistake actually. It wasn't even listed on the site but my download application found it hidden. hah! Glad I did as it later helped me repair my IMEI.

The setprop commands will not work in any of the WW versions except for the service firmware. At least for our model the Z00D. It will work on a few custom ROMs BUT COM port doesn't open up! Have yet to find a way to force them. =/

Here is my guide on how to fix this on our handset (the Z00D ZE500CL) - https://xdaforums.com/showthread.php?t=3813429

I am still updating the OP with files and further info to help with BT/WIFI Mac and Serial # repair. Have been busy with work and haven't a minute yet to do it. I am still fixing the handset. I will have it up sometime. Just subscribe to the thread and you'll be notified when I update it (i'll make a new post in the thread so anyone watching gets notified).
[ZenFone 2 Q&A, Help & Troubleshooting] rezasedgi:
i found solution!

hello , all of you.

i'm from Iran and i repair my imei successfully!

i want to share my solution way to you , my dears!

if your imei repaired with my way , please pray for me.

solution:

you need to use digma sofia (phone tool 191).

first , root your phone.

second , install intel drivers for your pc

thirth , use adb to set your phone to diag mode.with this command: adb shell

su (after enter this , grant supersu from phone)

setprop system.at-proxy.mode 1(1 for sim 1 and 3 for sim2)

After this commands , in pc's device manager , you see the intel virtual android port.if you see , continue.

open phone tool and use it with sofia's pdf help.

Note:for who persons that port dont open (freeze in settings(1/3) : You are using android 6.Yes?!:)

Android 6 dont allow to ports to open.you will need to downgrade to android 5.just in android 5 you will be able to use phone tool and ports will be active.

My this Note , saves you life , man.yes?!:)i tried one week in android 6 and ports Dont active.Dont try my brother.just Downgrade to 5 and use phone tool.

Downgrade:

Download this downgrade firmware with your pc and transfer it with cable to your phone.unplog cable and system will be show notification to update.accept it.or you can use adb sideload or use sd card update wia recovery.just flash that downgrade zip file and you will be in lollipop.after use phone tool in lollipop and repair imei with that , upgrade to marshmallow again with above way and use factory reset after upgrade!

Downgrade m to l firmware:

search google: how to downgrade asus zenfone 2 and download UL-Z00A-WW-52.20.40.196-user.zip from asus site.

Note: for sim 1 , use setprop 1 and for sim 2 , use setprop 3

i'm from iran!:)
[ZenFone 2 Q&A, Help & Troubleshooting] rezasedgi:
no my bro.android 6 you have , yes?!only android 5 can be connect with ports.downgrade to lollipop and try.

i explain that in my latest reply.

check above reply.i explain completelly
[ZenFone 2 Q&A, Help & Troubleshooting] rezasedgi:
no bro.just root your corrent rom and follow my thread in xda.

---------- Post added at 12:34 PM ---------- Previous post was at 12:31 PM ----------

just root your corrent rom and follow my thread in dxa(dont need to service rom , with root)

---------- Post added at 12:35 PM ---------- Previous post was at 12:34 PM ----------

no.if you root your corrent rom , dont need to service rom.intel port will be shown with adb shell.......command.

---------- Post added at 12:39 PM ---------- Previous post was at 12:35 PM ----------

root your corrent rom (must be android 5) and put device in diag mode with adb commands:

adb shell

su

setprop system.at-proxy.mode 1(1 for sim 1 and 3 for sim2)

if your sim 2 imei not changed , you need to use setprop system.at-proxy.mode 3.

in this port , you will be able to change sim 2 imei!

---------- Post added at 12:40 PM ---------- Previous post was at 12:39 PM ----------

just root your corrent rom and follow my thread in xda.dont need to service rom.

---------- Post added at 12:42 PM ---------- Previous post was at 12:40 PM ----------

no.his build is newer than service rom.flash raw rom isnt available , when corrent rom's build is newer than service rom!

---------- Post added at 12:45 PM ---------- Previous post was at 12:42 PM ----------

dont download servise rom.it isnt neseccary.just root your corrent android 5 rom and follow my thread in xda(only android 5 is able to change imei.if your android is 6 , downgrade to 5 and follow me
[ZenFone 2 Q&A, Help & Troubleshooting] Leduck:
I ended up formatting the / config and / factory partition by mistake. Do I need to restore to / config either or just the / factory already? If you need / config, would you like to make it available?
[ZenFone 2 Q&A, Help & Troubleshooting] rezasedgi:
No Leduck.if you restore config and factory partitions , imei not back.your only way is:

downgrade to android 5(if you are in android 6 already) and root that rom with magisk and use phonetool(digma-sofia's way) to recover imei.

use my thread.i explained this way completelly.

https://xdaforums.com/zenfone2/help/asus-zenfone-2-imei-repair-rezasedgi-t3827959
[ZenFone 2 Q&A, Help & Troubleshooting] mandible11366:
Three roms back and forth

I was in superZen rom for 4 mons, then when I flashed resurrection rom the problem came up. I tried restored the superzen rom but sim1 stilled not read. Then I flashed the beanstalk rom and sim1 worked! So my suggestion would be >>>>>> flash the beanstalk rom and if sim1 is working then switch back to whatever your favirot rom.
[ZenFone 2 Q&A, Help & Troubleshooting] :
how to connect to pc

how to connect zenfone 2 ze551ml to pc with com port(for phone tool 191).
[ZenFone 2 Q&A, Help & Troubleshooting] BORETS24:
you need to flash service firmware from my post,only on it Intel virtual COM port will be active
[ZenFone 2 Q&A, Help & Troubleshooting] :
thanks for the replaying, do i have to connect the device with mtp or debugging.
[ZenFone 2 Q&A, Help & Troubleshooting] BORETS24:
When you flash service firmware USB debugging turn on automatically, no need to change connection type.
[ZenFone 2 Q&A, Help & Troubleshooting] :
thanz bro, i will try.
[ZenFone 2 Q&A, Help & Troubleshooting] Protik:
I've done it

Now it's time to flash my stock ROM!!!

[UPDATED]

Wow! It worked like a magic!

Thank you so much BORETS24!!!

Now I have gotten back Sim 1 IMEI but Sim 2 IMEI is not changed but working

Now I need that block containing phone info, if any of you have the backup please upload it(Don't be afraid of sharing your very own device info, just replace them with hex editor before sharing, I'll be gratefull
[ZenFone 2 Q&A, Help & Troubleshooting] BORETS24:
Serial number, WI-MAC, BT-MAC repair instructions​

1.If you have empty factory partition, use my archive, replace factory folder from archieve to root file system via file manager X-plore, ES or others(root required). Serial Number, wifi mac,btmac,colorID you may see on box from phone

2. Then open and edit factory/PhoneInfodisk/bt_addr.conf- this bt mac, replace 0 numbers to your mac

3.Then open and edit factory/PhoneInfodisk/colorID-color code of your phone. for example silver is 6J

4.Then open and edit factory/PhoneInfodisk/PhoneInfo_inf- 6F00000(12 numbers) replace to your serial number, 1C002C... change to you bt-mac, 00B72... change to your wi-fi mac, 6J change to your color code

5.4.Then open and edit factory/PhoneInfodisk/ssn- enter your serial number replace of 0000(12 numbers)

6.Then open and edit factory/wifi/mac/mac.txt -enter your wi-fi mac a place of 0000000
[ZenFone 2 Q&A, Help & Troubleshooting] Protik:
Superb!

I gonna try

So much helpful

Thanks
[ZenFone 2 Q&A, Help & Troubleshooting] ImChoey:
I'm on the latest firmware and currently my sim 1 is not working.

I've tried flashing the raw firmware you posted but the asus flash tools says WRONG IMAGE FORMATT when i've successfully downloaded the exact file you posted for ZE551ML Asus Zenfone 2
[ZenFone 2 Q&A, Help & Troubleshooting] BORETS24:
you need to flash from fastboot mode exactly.
[ZenFone 2 Q&A, Help & Troubleshooting] ImChoey:
i did that but the asus flash tool says that Wrong Image Format.
[ZenFone 2 Q&A, Help & Troubleshooting] BORETS24:
I don't know, but firmware is work normally exactly

Try:

1. Download one more time

2. Download with another browser

3. Try another asus flash tool versions

4. Turn off Antivirus before download

4. Ask another people who repair IMEI here.

5. May be you choose wrong model in asus flash tool settings?
[ZenFone 2 Q&A, Help & Troubleshooting] md.rifah:
Asus ze550ml service firmware needed

Where will i get service firmware to flash asus zenfone 2 ze550ml for active Intel virtual COM port.....please give me the download link.....
[ZenFone 2 Q&A, Help & Troubleshooting] BORETS24:
No need service firmware for 550, from 551 working fine. Now I will go to my post and edit it, write this info
[ZenFone 2 Q&A, Help & Troubleshooting] ImChoey:
Choey:

I'm just doing this for me to get the Sim 1 Card working.

i did all but nothings happen.
[ZenFone 2 Q&A, Help & Troubleshooting] md.rifah:
after imei change sim 1 not working

I had change my Sim 1 IMEI but sim 1 didn't ditect......Sim 2 is not changeing.......and thank for reply....
[ZenFone 2 Q&A, Help & Troubleshooting] BORETS24:
Tell me, icon of sim 1 dissapear from status-bar? If yes flash service firmware again-must will be work. If sim 1 will be become work you may to flash users RAW firmware and all will be ok
[ZenFone 2 Q&A, Help & Troubleshooting] BORETS24:
You lost Serial Number, It should not be 0123456789....... It must be such as on phone box. I think this is reason of your problem. try my instruction for repair Serial number and try again asus flash tool. Also you using wrong very old and buggy Asus Flash tool version!!! Try 1.0.0.24 or newer
[ZenFone 2 Q&A, Help & Troubleshooting] ImChoey:
I've read your instructions but i don't know to begin.

i don't what are you talking about.

this is very complicated and difficult me to understand it.

1.If you have empty factory partition, use my archive, replace factory folder from archieve to root file system via file manager X-plore, ES or others(root required). Serial Number, wifi mac,btmac,colorID you may see on box from phone

2. Then open and edit factory/PhoneInfodisk/bt_addr.conf- this bt mac, replace 0 numbers to your mac

3.Then open and edit factory/PhoneInfodisk/colorID-color code of your phone. for example silver is 6J

4.Then open and edit factory/PhoneInfodisk/PhoneInfo_inf- 6F00000 replace to your serial number, 1C002C... change to you bt-mac, 00B72... change to your wi-fi mac, 6J change to your color code

5.4.Then open and edit factory/PhoneInfodisk/ssn- enter your serial number replace of 0000

6.Then open and edit factory/wifi/mac/mac.txt -enter your wi-fi mac a place of 0000000
[ZenFone 2 Q&A, Help & Troubleshooting] BORETS24:
You can't install file manager from google play or what? You can't download my archieve to phone or what? You can't open archieve and move content from it to root of file system? In root directory of filesystem lays partitions ADF, APD, Config, folders, for example, dev,lib,local-cfg etc. In X-plore root of filesystem call Root.

you can't open these files via text editor and change there numbers and letters???

Begin with removing your old version 1.0.0.14 and downloading and install Asus Flash Tool 1.0.0.24 or newer
[ZenFone 2 Q&A, Help & Troubleshooting] MadMrRobbot:
Please can you provide us a link to download Asus Flash Tool 1.0.0.24 or newer ?

I can't find l Asus Flash Tool 1.0.0.24 or newer .. only 1.0.0.14 ...
[ZenFone 2 Q&A, Help & Troubleshooting] BORETS24:
https://yadi.sk/d/HTgaKZAXqBCSX
[ZenFone 2 Q&A, Help & Troubleshooting] MadMrRobbot:
Thak you bro ! By your method I can also change the imei ? ... After flashing service room , i must to flash again custom recovery and unlock bootloader ?

LE. : I installed your room ... everything seems ok .. but when i press menu butoon ...or after some actions a red sqare appers on the screen , and also was apering in my previous room ...but only in adbolok browser .. do you know why ? o.O

I manage to recover imei 1 ... I have 2 imei's on the phone now ....but i made a mistake I put same imei at both sim.... and now i can't edit second imei .. first imei is editable , i can change it ...but the second remain the same ..even if in phone tool is appering at imei 2 ...another imei ..

Your service room support custom recovery ? i can steel play around with phone tool if I put a custom recovery ?

( Sorry for my bad english )
[ZenFone 2 Q&A, Help & Troubleshooting] MadMrRobbot:
after ...flashing back normal room , i can't re-install recovery .. but i have root .... maybe bootloader is locked again .... so i will unlock bootloader and try to reinstall custom recovery again ..

Please if someone can give us , or upload for us the last raw firmware .......184 ... i search all night a link for this and nothing.

And is possible to disable /delete SIM2 imei ? The 191 Tool can edit only sim1 imei ...in my case..
[ZenFone 2 Q&A, Help & Troubleshooting] ponhei9502:
Hi Borets. You have been amazing help so far. So thank you, it is greatly appreciated. However I was just wondering. How do you push the files into the factory folder when you don't have root access? Managed to restore my IMEI but not my serial number. Or is it possible to write it using PhoneTool?
[ZenFone 2 Q&A, Help & Troubleshooting] BORETS24:
No, without root it's impossible, you can't see content in factory folder. No need afraid root, after repair serial number you may remove root without tracks.
[ZenFone 2 Q&A, Help & Troubleshooting] ponhei9502:
How is it possible to gain root access on

WW_ZE551ML_2.2.30.1_20150417_1615_eng.raw? It's the only firmware I can install through fastboot. I tried a lot of other raw firmwares but they all give me error messages when reading the serial number.

Fastboot gives the error message "FAILED (remote: flash_cmds error!)" when trying to flash a normal RAW image even after fixing my IMEI
[ZenFone 2 Q&A, Help & Troubleshooting] BORETS24:
After restore IMEI you should to flash user Raw firmware, for example 2.20.40.165, on it you may to get root access and repair serial number

I don't know why you can't to flash normal RAW. I flashed RAW 165 without problems, then upgrade to 183 firmware and now I on 184 firmware and my custom kernel. Service firmware unusable for every day, find method for upgrade to normal user Raw. I know method to flash Raw without Flash tool and checking serial number

1. You should have installed adb and fastboot drivers on PC

2.Unpack RAW firmware as zip

3. Edit sec_update_image.bat, you should to set path to your file fastboot.exe

fastboot_path= your_path/fastboot.exe

4. Then reboot phone to fastboot mode and execute sec_update_image.bat

If PC can't see device search your errors
[ZenFone 2 Q&A, Help & Troubleshooting] ponhei9502:
I managed to flash stock firmware now. I've tried doing it about 50 times now but now it worked for some reason. Thanks so much for your help :) Still don't have a Serial Number though. Copied the files posted before that I edited. Serial number just says unknown instead of 1111111....
[ZenFone 2 Q&A, Help & Troubleshooting] BORETS24:
Try edit in factory folder. Then reboot.
[ZenFone 2 Q&A, Help & Troubleshooting] ponhei9502:
I did. At least now it's changed though. Instead of just saying my serial number it says my serial number and then xxxxxxxxxx. So for example: F50AF50AZxxxxxxxxxxxx. And then my WiFi and bt nr as well. Tried adding spaces in between but didn't help either
[ZenFone 2 Q&A, Help & Troubleshooting] BORETS24:
This my PhoneinfoDisk, check your
[ZenFone 2 Q&A, Help & Troubleshooting] BORETS24:
Hey, why you serial number so short? It should contain 12 numbers!
[ZenFone 2 Q&A, Help & Troubleshooting] ponhei9502:
I know. I didn't write my real serial number. It was just an example. But my real one is 12 characters. Still seeing the xxxxxxxxxxxxxx... part after my SN. Weird. Can't flash any recovery either

Edit: Managed to fix the serial number. Feel a bit stupid but I didn't realise that you had to keep the 1C and E parts of the bt-mac and wifi mac :) Getting closer every day to fixing my phone now. Started off with it just vibrating without posting at all. Just need to fix my IMEI since it won't read my sim even though it's changed and also fix my recovery since I can't boot into any recovery even though it's flashed
[ZenFone 2 Q&A, Help & Troubleshooting] ponhei9502:
Managed to fix my Sim 1 issue as well. It was just that the Sim wasn't properly seated at the back. So I just got a piece of paper and jammed it in there with the sim to make it stay in properly. Hopefully this might help someone else as well
[ZenFone 2 Q&A, Help & Troubleshooting] ImChoey:
I did this, what happens after this?

---------- Post added at 09:02 PM ---------- Previous post was at 08:32 PM ----------

Can someone really translate the DIGMA SOFIA RECOVERY ? it's very difficult to understand.

THE PDF file in the package was locked so it's impossible us to use the said file for google translate purposes
[ZenFone 2 Q&A, Help & Troubleshooting] ponhei9502:
You can translate it with foxit reader
[ZenFone 2 Q&A, Help & Troubleshooting] ImChoey:
I'm starting to really hate ASUS Phones bigtime.

This is killing me.

I've installed this and that but the Phone Tool won't recognize my forsaken ZE551ML 4GB / 64GB
[ZenFone 2 Q&A, Help & Troubleshooting] ponhei9502:
First of all. What are you trying to do? Change the IMEI? Recover your phone from a hard brick? What state is your phone in right now?
[ZenFone 2 Q&A, Help & Troubleshooting] ImChoey:
My SIM 1 is not working.

I need it to work so that i can use MOBILE DATA.

1. I did try swapping sims, error.

2. I did factory reset, error.

3. I did everything. Except the DIGMA Recovery. It's so hard to understand how this and that.
[ZenFone 2 Q&A, Help & Troubleshooting] ponhei9502:
Did you make sure the sim was seated properly? Because I had this problem as well. The sim was working fine before. But then it randomely stopped working for me. I thought it was software as well and spent a day or so trying to fix it in software when it was just hardware. So check that you can't push the sim in further. And if you can, do something like this:

http://www.asus.com/zentalk/thread-14983-1-1.html

Or do what I did, put a small folded piece of paper on top of your sim and then put it in as far as you can so that it won't move out when you click it in.

If that doesn't work. Make sure your IMEI is the same in your "About" in settings. So go to settings, then at the bottom go to about. Then Status. And make sure it's the same as on the back of the box you got your phone in. If it's different. Then you need to use DIGMA.
[ZenFone 2 Q&A, Help & Troubleshooting] ImChoey:
my problem now is, digma doesnt even recognize my device.

Please help me
[ZenFone 2 Q&A, Help & Troubleshooting] ponhei9502:
I need a better description than that though. Did you flash the firmware that was posted along with the link to DOGMA? Are you stuck in fastboot mode? Does it start at all?

If you can, take a picture of the state your phone is in. Otherwise I can't really help you at all
[ZenFone 2 Q&A, Help & Troubleshooting] ImChoey:
check my attachment
[ZenFone 2 Q&A, Help & Troubleshooting] ponhei9502:
The phone. Not digma
[ZenFone 2 Q&A, Help & Troubleshooting] zsolodolo:
are you using stock ? or custom?
[ZenFone 2 Q&A, Help & Troubleshooting] ImChoey:
so what do i do ?

---------- Post added at 08:02 AM ---------- Previous post was at 08:02 AM ----------

i recommend you to back read all the previous comments.

:)
[ZenFone 2 Q&A, Help & Troubleshooting] ponhei9502:
---------- Post added at 01:46 AM ---------- Previous post was at 01:32 AM ----------

Take a pic of your phone when you're connecting it to DIGMA. So take a pic of the screen of your Zenfone 2 while it's connected and with the screen on.
[ZenFone 2 Q&A, Help & Troubleshooting] ImChoey:
nothings happen.
[ZenFone 2 Q&A, Help & Troubleshooting] ponhei9502:
So you can't turn your phone on?
[ZenFone 2 Q&A, Help & Troubleshooting] ImChoey:
it's turned on.

just nothing happens when i connect it to pc.
[ZenFone 2 Q&A, Help & Troubleshooting] ponhei9502:
So you flashed the firmware as well? Have you opened device manager and made sure the drivers are installed properly?

Also, check your IMEI before you touch anything. If it's the same as it is on your box then don't use DIGMA. DIGMA is a last resort and should only be used if you've lost your IMEI and know what you're doing
[ZenFone 2 Q&A, Help & Troubleshooting] ImChoey:
so how can i fix my sim 1 problem then?

DIGMA is my only hope.
[ZenFone 2 Q&A, Help & Troubleshooting] ponhei9502:
You need to check your IMEI in settings first of all. Then you need to open your phone and make sure that your sim is properly seated and doesn't slide out at all. If you can, post a picture of your simcard at the back of your phone.
[ZenFone 2 Q&A, Help & Troubleshooting] zhieve:
Please help me on how to setup Connection- COM, Port- Intel Android virtual COM Port because I can't make it appear in the settings in the Phonetool and because I cant translate the text on the PDF Tutorial File since it was File Protected. Thank you in advance.

Translated the PDF to Word & Translated the from Russian to English using Google Translate.
[ZenFone 2 Q&A, Help & Troubleshooting] zhieve:
Finally I Fixed My IMEI. On my way to the Serial Numbers etc.. :)
[ZenFone 2 Q&A, Help & Troubleshooting] zhieve:
Successfully Change Serial Number, BT MAC, WIFI MAC, COLOR CODE.

Thanks a lot to all the contributors in this Thread.

I owe you so much for this.

You helped me fix my Asus Zenfone 2. :)

:good::good::good::good:
[ZenFone 2 Q&A, Help & Troubleshooting] kischde:
For those having trouble with the .pdf file, here´s a video showing step by step what to do: youtube

Thanks to [MENTION=6810551]BORETS24[/MENTION] I was able to at least bring my SIM1 back to life. SIM2 seems to be broken. I entered IMEI 1 for SIM1 and IMEI2 for SIM2 in DIGMA, too, but no effect at all. When entering *#06# I get a window showing IMEI 1 correctly (mine, which is stated at the back of the ZF2´s box) and the second IMEI is that developer IMEI 0049....bla.

So my phone worls again - a BIG, BIG thank you, BORETS!! Would like to send you a donation, so if you´d like feel free to send me a link ;)

Will now try to change serial and the other numbers. If anyone finds a way to change second IMEI successfully - share it with us, please! :)
[ZenFone 2 Q&A, Help & Troubleshooting] kischde:
Does anybody know where the heck that factory-folder is located at in 6.xx (Marshmallow)? Can´t find it in toor and neither it is in /system..
[ZenFone 2 Q&A, Help & Troubleshooting] BORETS24:
Have you root access on 6.0.1? Without it factory folder you can't see. Factory folder lay in root of all file system.