[Windows 8 General] SH3user:
me too

ME Requested drivers for Fusion5 At Support Website

REPLY

Hi,

Thank you for your email.

Apologies, please could you provide us with your amazon order number. We can then obtain the order/model details and advise accordingly.

Regards Lillian

Fusion5

*ME – Details sent

*REPLY

Hi

Thank you for your email

Apologies, we are unsure as to the exact fault you have described. We can confirm that the warranty on your tablet expired though the purchase is now out of the warranty period we can still offer help and repairs at a cost The initial consultation fee will be £22.00 this quote is inclusive of minor repair/software reloads and postage costs any further costs will be discussed before proceeding with repair Please advise how you wish to proceed regards Lillian

Fusion5

*ME

Hello Lillian,

*************** Thank you for your reply. I will try to explain my enquiry a little clearer. When a manufacturer sells an item they normally have a website which contains a support page. This page normally allows the customer to download the instructions and documentation for the purchased item without the need to waste the suppliers valuable time by customers asking for information on the item. In addition there is a download area for the customer to obtain drivers and other software that came with the item as these are normally specific to the purchased device and the manufacturer. I have checked your website and I am unable to access these items on your support page. I am aware that the warranty has expired and the item is not faulty. Due to the lack of space on the 16Gb ssd I had to reload the operating system from scratch to obtain the Windows 10 Anniversary update operating system as it would not fit. The reloaded Windows 10 cannot automatically find the correct drivers for the hardware supplied with the Fusion5 and I can find no instructions/documentation/drivers on your website. Could you please send me an email, website link or let me know the supplier of the individual items of hardware for the Fusion5 so that I can download the drivers from you or them to restore full functionality.

*

*************** Request - Please supply the Windows 10 hardware drivers for the 16Gb Fusion 5 tablet

REPLY

Hi,

*This cannot be done on the device to load the software.

We do not recommend to relaod the tablet software with windows as it may make tablet unstable.

As stated in earlier email it can be loaded at our repair centre by an expert.

We appreciate your patience and cooperation.

Best wishes,

Mike

ME

Hello Mike,

*************** The tablet was already running Windows10 and the Anniversary update is just an update to windows. I just need to switch from the generic drivers to the manufacturers Fusion5 drivers. Where can I find them? Can you send them?

*REPLY

Hi,

*Windows tablets are different to pc's, not all windows software available online is compatible. Some software is only for laptops and pc's, the windows 10 anniversary update online is not fully compatible and downloading this would have wiped off the full firmware and possibly the windows activation key which is pre-loaded on to the board.

We would need to check the tablet to identify what has gone wrong.

*ME

Hello Lillian,

*************** The Anniversary update, firmware and activation key are fine. I just need to switch from the generic drivers to the manufacturers Fusion5 drivers. Where can I find them? Can you send them?

REPLY

Hi

*Thank you for your email

Apologies we do not have them available to for customers to download at this time.

You will need to have the tablet checked by one of our tech team.

We can confirm that the warranty on your tablet expired though the purchase is now out of the warranty period we can still offer help and repairs at a cost The initial consultation fee will be £22.00 this quote is inclusive of minor repair/software reloads and postage costs any further costs will be discussed before proceeding with repair Please advise how you wish to proceed regards Jenny

Fusion5

ME

Thank you for your reply Jenny. You can email them as an attachment. The tablet does not need to be checked and I will not be returning it to you. Thank you in advance.

*REPLY

Hi

*As pervoisly stated, this cannot be sent to customers direct or downloaded. This can only be installed by one of our tech team.

*

We can confirm that the warranty on your tablet expired though the purchase is now out of the warranty period we can still offer help and repairs at a cost.

The initial consultation fee will be £22.00 this quote is inclusive of minor repair/software reloads and postage costs any further costs will be discussed before proceeding with repair Please advise how you wish to proceed

*

regards Jenny

Fusion5

*ME

Hello Jenny,

*************** I already worked that out after finding no support information on your website and the first email reply. No problem. I will work it out myself. I will create a thread of these emails and post it to inform other customers to backup all their drivers before loading a complete windows 10 OS update on the Fusion5 so they don't encounter the same problem as I. Thank you for your valuable time.