[Galaxy Note5 Q&A, Help & Troubleshooting] DanRyb:
LOL, let us know if you get in and what the issue was. Part of me is wondering if we really do have to wait for the next version of the APK. I hope someone posts it here if one comes out soon. I got this email from support yesterday. This is the second time I have heard about needing to wait for a new version of the app to get past start.

Dear Dan,

Thank you for taking the time to contact us at Samsung Technical Support. We always appreciate hearing from our customers.

It must be inconvenient for you as the Samsung Pay application is stuck at Start screen. I will assist you in this regard.

It is very unfortunate that you are unable to login to the Samsung Pay application.

In your previous email, I see that one of our representative informed you to wait till the next update. Added to the previous email response, please follow then below troubleshooting and check if the issue gets resolved.

Prior to doing any troubleshooting, please verify the version of the Samsung Pay app that is in use. Open Apps > Settings > Applications > Application Manager > Samsung Pay.

1. Samsung Pay Application Version 1.2.13xx:

This version of Samsung Pay is not supported in the US. Please uninstall this version an install the correct version of the app from the Samsung Pay icon after the uninstall is complete. Also clear the cache for Samsung Pay Framework.

Please follow the below instructions to uninstall the incorrect version of Samsung Pay:

a. Open Apps > Settings > Applications > Application manager.

b. Touch Samsung Pay Framework.

c. Touch FORCE STOP.

d. Touch CLEAR CACHE.

e. Touch MANAGE STORAGE.

f. Touch UNINSTALL UPDATES.

Instructions to install correct version of Samsung Pay:

a. Open Apps > Samsung Pay.

b. Touch INSTALL

c. The download and installation will begin in the background. You can see the status in the Notification Panel.

2. Samsung Pay Application Version 1.2.17xx OR HIGHER

Samsung Pay will receive weekly updates to the app during the Open Beta Trial Period. The above noted version of the app is the FIRST OFFICIAL VERSION of the app. If the app is showing any version lower than this version of the app, please follow the instructions in the above Step 1.

a. Open Apps > Settings > Applications > Application manager > Samsung Pay Framework.

b. Touch FORCE STOP.

c. Touch CLEAR CACHE.

d. Touch MANAGE STORAGE.

e. Touch CLEAR DATA.

f. Reboot the device and try again.

If the Samsung Pay application is still stuck at Start screen even after following above steps, we request you to wait for the next update for the application.

We apologize for the inconvenience this might have caused to you. Your understanding is sincerely appreciated.

Should you desire additional assistance, we invite you to access the web-link http://www.samsung.com/us/support/contact to speak to a Chat Specialist. Our technicians are more than happy to assist you further. Chat Support is available 24X7.

For additional support and updates regarding your product, please follow us at [MENTION=5246982]SamsungSupport[/MENTION] on Twitter or like our page at https://www.facebook.com/samsungsupport.

Thank you for choosing Samsung products.

If you have a minute, please fill out a brief survey to help us serve you better. To begin the survey, click on the “Start Survey Here” link at the bottom of this email. Please note that you can access the survey page only when the pop-up blocker is disabled in the browser.

Sincerely,

Samford.