yashsingh1/xdaforums huggingface dataset:
[Galaxy Note5 Q&A, Help & Troubleshooting] DanRyb:
Maybe you'll be picked! I have that app and don't see anything about Samsung Pay Beta. Even searched for Samsung Pay and just a result that says "What is Samsung Pay" comes up.
[Galaxy Note5 Q&A, Help & Troubleshooting] DrexelDragon:
Where was the link? It says I am a "platinum" member for whatever that means
[Galaxy Note5 Q&A, Help & Troubleshooting] DrexelDragon:
So I called the hotline and after I gave them my account ID he said sometime tomorrow the server should switch on and let me continue with the app.. idk we shall see
[Galaxy Note5 Q&A, Help & Troubleshooting] meek2100:
I'm only a silver member. I originally saw it under the Discover section. Then it popped up on the homepage under the HELLO NAME, STATUS: SILVER, but now it seems to be gone. Maybe it was only there by mistake and then got taken down similar to the https://us.mpay.samsung.com/apk website. I'll keep watching for it again but that's strange.
[Galaxy Note5 Q&A, Help & Troubleshooting] DrexelDragon:
Hmm yeah the benefits of platinum state that I get access to device trials so if I don't get access to it idk who would haha
[Galaxy Note5 Q&A, Help & Troubleshooting] codee:
I believe I attached screen shots of the versions... First time I've tried from my phone haha.

I was able to update the Samsung app last night around midnight long before I got the beta welcome email. Once th3 update goes through, the Samsung pay app that you can open goes away though.
[Galaxy Note5 Q&A, Help & Troubleshooting] DanRyb:
Thanks for those! So same versions as what I sideloaded. Darn. I wonder why it won't let me in to add a card! :/
[Galaxy Note5 Q&A, Help & Troubleshooting] rtubbs85:
So I've tried at 2 different story and both times said invalid card swipe
[Galaxy Note5 Q&A, Help & Troubleshooting] mocsharp:
I was having issue adding Amex Blue and Chase Amazon Visa but BoA debit card added without any issue.
[Galaxy Note5 Q&A, Help & Troubleshooting] codee:
Neither of those 2 cards are supported yet, only the specific cards that were mentioned during the beta sign up will work for now.

I've used both the NFC payment and MST payment without any issues today aside from confusing some cashiers since their credit terminals "don't take apple pay yet" haha
[Galaxy Note5 Q&A, Help & Troubleshooting] DrexelDragon:
Did you have NFC enabled even when you were just using MST?
[Galaxy Note5 Q&A, Help & Troubleshooting] codee:
Yeah - I was at holiday gas station which doesn't use NFC yet, but it was enabled on my phone. From my understanding the phone first looks for NFC and if it's not there it switches to MST automatically. Either way I get immediate conformation in my phone that the payment went through and the amount.

Pretty damn slick if you ask me! I'm impressed thus far. Looking forward to being able to add my Amex card in though.
[Galaxy Note5 Q&A, Help & Troubleshooting] integlikewhoa:
I had the same issue. I changed my phone before I signed up but they had my old imei number and they updated it. Told me 24 hours try again. My wifes note 5 works.
[Galaxy Note5 Q&A, Help & Troubleshooting] lyrad12:
just received the email and installed the additional samsung pay framework, but wont let me add my card, mine is Wellsfargo Visa, no luck
[Galaxy Note5 Q&A, Help & Troubleshooting] DanRyb:
What did you say to get them to check the imei? I switched notes too. My Samsung account online shows two phones though. But when I call they were insistent that t mo want able to use beta yet.
[Galaxy Note5 Q&A, Help & Troubleshooting] meek2100:
I'm finally emailing someone in tier 3 at Samsung and he is going to talk to US Bank and see what's up. Hopefully they get this resolved soon.

---------- Post added at 02:35 AM ---------- Previous post was at 02:33 AM ----------

Only Bank of American Mastercard/Visas and US Bank Visa cards are authorized to be added right now.
[Galaxy Note5 Q&A, Help & Troubleshooting] netnerd:
can someone try at Costco to see what happen?

Costco only accept American Express and other banks debit card, they dont accept Mastercard or Visa.

freaking ATT wont update galaxy s6 edge minus to 5.11, still on 5.02.

so i have ordered Note5, delivery due on Tuesday. i cant wait !
[Galaxy Note5 Q&A, Help & Troubleshooting] ebpman:
For those of you having issues with the cards working or registering. This is not a Samsung issue. The issuing bank needs to be able to issue you a virtual card. if their process is slow or broken you will have issues. Second, the issuing bank needs to be able to match the virtual card to your real card during checkout. I spoke to a few friends of mine about this and found that not all banks are processing this at the same speed or with the same accuracy.
[Galaxy Note5 Q&A, Help & Troubleshooting] codee:
Additionally people need to pay attention to which cards actually work for now as it's literally 2. This was all covered in the beta sign up which samsung layed out nicely. Calling support for unsupported cards not working isn't going to make thrmworjthem work.
[Galaxy Note5 Q&A, Help & Troubleshooting] DanRyb:
How did you get to someone at tier 3? I can't even get into the Samsung Pay app to add a card and every time I call they tell me it's because T-Mobile isn't eligible to participate! This is the most frustrating thing ever. They don't care that I got the beta acceptance email. They just keep telling me to wait. I asked the woman I'm on the phone with now to escalate me and submit a ticket for me but I'm not convinced she's going to do so. Telling me Sprint and US Cellular are the only ones that can participate in the beta. I know that isn't true.
[Galaxy Note5 Q&A, Help & Troubleshooting] integlikewhoa:
I called them and told them i can't sign into the app. They looked into the history and said your login is trying to login from a different phone. They had me verfiy the current phones imei number and asked if i had switched phone's. I said mot before i signed up for beta but somehow on my samsung account they chose the first note 5 that i broke the pen sensor on. Still doesnt work yet but he said 24 hours atleast.
[Galaxy Note5 Q&A, Help & Troubleshooting] DanRyb:
Wow, you're lucky. I called two different times and never got someone trying to help me like that. They just keep telling me it's not available for T-Mobile or to wait until Sept 28th. I had to force them to escalate me to tier 2 but I'm not convinced they're going to do that. I got a ticket number so I guess I can follow up in a couple days but this is just silly at this point.

Samsung is even trolling me now on my own phone lol

Clicking Start though does nothing :/

I forget and I'm sorry, but did you sideload the posted apk files or did you get prompted to update it normally?
[Galaxy Note5 Q&A, Help & Troubleshooting] leo9891:
Ok, so update: I added my BoA Debit Card which in all honesty, I have not used in..... God knows how long! I'd say a few years, and that's only because I charge every purchase on my credit card. I do not have a BoA credit card, so I can only do this with my debit card. I'll have to just swallow my pride and use it a few times.... I only use credit to build up my credit, which is excellent BTW ;) , and to get some points on my purchases. I still have to verify my debit card. There are 2 ways to verify, either through SMS or call BoA. I sadly can not do SMS because like I said, it's been years since I've used that debit card, and the number(s) I have listed are OLD! So my only option is calling BoA.

Once i added the card, a small bar appeared on the bottom of my lockscreen and homescreen. This lets you access your stored cards easily. Swipe up from bar, and you will see your credit/debit card. If you have multiple cards, I believe you can just swipe between them all, I can't say for sure since I only have one at the moment. When you try to make a payment, you'll either have to provide a fingerprint, a password, or a pin number, depending on what you chose when setting up your card.

Once I get it verified and make a purchase, I'll make another update. I'll try and get as many screenshots as possible so you can visualize the process.
[Galaxy Note5 Q&A, Help & Troubleshooting] DXL007:
I got access to the beta yesterday morning. I successfully added my bank of America debit card and so far it is working flawlessly.
[Galaxy Note5 Q&A, Help & Troubleshooting] Lancerz:
Just used it this afternoon at Chick Fil-A and the good thing is you can leave NFC off, and when you pay it automatically turns NFC on for a second to see if the card reader has it. If not it uses MST, and since Chick-Fil-A doesn't have NFC on the card machines it just used MST. Worked like a charm.
[Galaxy Note5 Q&A, Help & Troubleshooting] harlenm:
It's been 24 hours since Samsung pay support updated the imei of my Samsung account to the correct number, and I still can't get the beta to work. I'm very frustrated at this point.

---------- Post added at 09:55 PM ---------- Previous post was at 09:52 PM ----------

Amex is listed as a supporter now.
[Galaxy Note5 Q&A, Help & Troubleshooting] codee:
Amex didn't work for me? I'm guessing that is just showing which cards will eventually be accepted? Anyone have kick adding a Amex?
[Galaxy Note5 Q&A, Help & Troubleshooting] harlenm:
I don't remember seeing the amex logo there the other day.
[Galaxy Note5 Q&A, Help & Troubleshooting] codee:
The beta sign up page hasn't changed? It's always been on the general info page though.
[Galaxy Note5 Q&A, Help & Troubleshooting] harlenm:
That's weird then.

---------- Post added at 11:09 PM ---------- Previous post was at 11:09 PM ----------

But it doesn't really matter if I can't get it installed!
[Galaxy Note5 Q&A, Help & Troubleshooting] DXL007:
That's one of the places I us3d my device today... LOL
[Galaxy Note5 Q&A, Help & Troubleshooting] DanRyb:
I was calling multiple times earlier today. The last time I called they told me that the application not going past the Start option is a known issue at this point but they don't know what's causing it or how to fix it. Again, grain of salt. This is after talking to other people who said AT&T and T-Mobile couldn't partake in the beta or to wait for an update coming early September, etc etc. That's just what I was told. Not a happy camper either. I understand beta, I work in IT myself. But the most frustrating thing at this point is the customer service. Clearly most people on web chat or talking on the phone don't really know what's going on. Makes me nervous for when this thing is going to be out of beta, I hope they really get their act together!
[Galaxy Note5 Q&A, Help & Troubleshooting] DXL007:
One thing everyone has to remember is unless your Samsung account is activated by samsung to use this app there is no point in killing yourself trying to install it.

Even if you get the app installed you can not use it if the associated samsung account has not been granted access.
[Galaxy Note5 Q&A, Help & Troubleshooting] DanRyb:
For some of us even getting access to the beta isn't giving us access to use the app though. Like me. I got my email Thursday at 5pm. I still can't get in.
[Galaxy Note5 Q&A, Help & Troubleshooting] harlenm:
They told me my account is set up to work. When this goes live its gonna be a disaster if they can't get it to work with the small amount of beta testers.
[Galaxy Note5 Q&A, Help & Troubleshooting] DXL007:
Strange.. Samsung never had to associate my IMEI with my Samsung account.

I am a platinum account with samsung and there was a link in the Samsung + app inviting me to be a beta tester. I followed the link and later received an email saying that I was approved. I installed the Samsung Pay app and added my card and off I went.
[Galaxy Note5 Q&A, Help & Troubleshooting] DanRyb:
That's how it should work. I'm a gold account and got the same banner in the Samsung+ app. This was Wednesday afternoon. Thursday night got my email that I was approved. The stub app never prompted me to update. I sideloaded and can't get past the Start button. I uninstall the app and then the stub app still doesn't prompt me to update. Like a couple other people I had two Note 5's on my Samsung account registered. I had to return one. I could not get anyone today to verbally confirm that the beta is linked to an IMEI though. I told them what I read online but they didn't seem concerned. It's just been a frustrating experience.
[Galaxy Note5 Q&A, Help & Troubleshooting] harlenm:
I'm a gold member, what exactly does that mean?
[Galaxy Note5 Q&A, Help & Troubleshooting] DanRyb:
I'm not sure it means much. It offers different levels of support or a different product experience. To be honest, I created a new Samsung ID today and registered my phone's IMEI to it and re-applied to the beta just in case it is account related. The Samsung+ app on this new account told me I was Silver and still told me I was invited to the beta! lol
[Galaxy Note5 Q&A, Help & Troubleshooting] harlenm:
The beta is open to everyone.
[Galaxy Note5 Q&A, Help & Troubleshooting] DanRyb:
Yeah, it's open to apply to everyone now. Especially with all the tech blogs giving the link out anyway haha. But you do still need to get the acceptance email I believe. I just have a suspicion something is up with my normal samsung ID account so that's why I applied to the beta under a brand new account. No email acceptance for the brand new account yet though.
[Galaxy Note5 Q&A, Help & Troubleshooting] harlenm:
Took me about 36 hours to get the email after I applied for the beta.
[Galaxy Note5 Q&A, Help & Troubleshooting] DanRyb:
Yeah I'm keeping my fingers crossed maybe Monday or Tuesday I get accepted under the new ID. That will at least show whether it is account related or not. I don't think it's software at this point. I went extreme and even restored my phone to stock and still couldn't get into Samsung Pay. I'm just annoyed now every time I call support I'm told something else.
[Galaxy Note5 Q&A, Help & Troubleshooting] harlenm:
I'm about to sign up my wife's phone with her S6 and see if it works.
[Galaxy Note5 Q&A, Help & Troubleshooting] DanRyb:
You should. Couldn't hurt at this point lol. Let us know what happens.
[Galaxy Note5 Q&A, Help & Troubleshooting] codee:
Just had my first failure using samsung pay, the pizza joint kept getting a error saying card read error or something along those lines? First time though that I had an error, still a very good success rate thus far.
[Galaxy Note5 Q&A, Help & Troubleshooting] integlikewhoa:
For everyone not getting past start in the app........... Did you download and install the apk from here or somewhere else before they sent you the email? I signed up beta on mine and my wifes note 5 from sprint. I had installed the apk from this website before i was sent the email and oked from samsung. My wifes phone i never did.

Hers installed and works fine. Mine still does not let me past start.

Does everyone else not getting past start have problem or are were all haveing another issue?
[Galaxy Note5 Q&A, Help & Troubleshooting] harlenm:
I installed the apk after the stub app wouldn't let me download the app. Currently don't have the app installed and the stub still won't let me download the app.
[Galaxy Note5 Q&A, Help & Troubleshooting] DanRyb:
I sideloaded the Samsung Pay apk and Samsung Pay Framework apk from here and tried to get in before I got the email from Samsung. A good test for you might be to use your wife's Note 5 and sign out of her Samsung account, clear data/cache on Samsung Pay app, sign into your Samsung account on her phone and see if Samsung Pay will work or not. That'll be a good indicator of it being an account issue in my opinion.
[Galaxy Note5 Q&A, Help & Troubleshooting] integlikewhoa:
According to samsung support that shouldn't work as the phone's imei is also needed not just being signed into your samsung account.
[Galaxy Note5 Q&A, Help & Troubleshooting] DanRyb:
It's possible but that's what's most frustrating at this point. Everyone today I spoke to have a different story and no one was concerned or seemed to think the imei mattered. At this point it's anyone's guess.
[Galaxy Note5 Q&A, Help & Troubleshooting] integlikewhoa:
Well the level 2 guy i talked too seemed to know what he was doing and knew what imei number i was logging in from and what my old imei mumber was. Also told me that my imei that i was using wasnt provisioned my old one was. I never told them that i had another note 5 before. He asked me why the note 5 they had provisioned didnt match the one i was using to try and login.

So imei must mean somthing to them for them to have my currnent and old one stored.
[Galaxy Note5 Q&A, Help & Troubleshooting] DanRyb:
Not disagreeing but that's where my frustrations are coming from. The level 2 guy I spoke to this morning said imei didn't matter. I specifically asked him about it because I remembered reading about what you were told. Everyone you talk to over there says something different so it hasn't been a smooth experience at all.
[Galaxy Note5 Q&A, Help & Troubleshooting] integlikewhoa:
Beta........

But i think its becasue i sideloaded and i haven't told them i have done that. Yet.
[Galaxy Note5 Q&A, Help & Troubleshooting] DanRyb:
Beta doesn't need to translate to poor experience. I'm a systems administrator, I've taken part in plenty of betas prior to this one both in my career and personal life. But when support can't even support the beta it's frustrating. Anyway, best of luck to you, hopefully all of our problems get resolved sooner rather than later.
[Galaxy Note5 Q&A, Help & Troubleshooting] codee:
I think there's more to it though. You have people swapping phones and getting imei numbers mixed up, you have people side loading the apks instead of waiting which is likely causing additional issues as well. I'd be VERY surprised if the payment system wasn't locked to a imei/device. Why? Because otherwise someone could login to your samsung account on another phone and spend like crazy. This way it's limited by emei for security. And fingerprints are stored locally on the device so that wouldn't be security from fraudulent logins either. Imei is the best way to make sure that the system is secure. As far as side loading the program goes that's just asking for trouble too. If you aren't provisioned in the system yet then just loading a apk certainly won't do it. Have patience, wait your turn to get activated and keep in mind this is beta, and best effort - not guaranteed. This is the type of stuff they want to iron out before the official release.
[Galaxy Note5 Q&A, Help & Troubleshooting] ATTLEAKS:
Citi Visa and Mastercard Support August 31

Samsung Pay to start support for citi visa and mastercard on August 31 accordibg to an email from samsung.
[Galaxy Note5 Q&A, Help & Troubleshooting] DanRyb:
I get what you're saying but like I already said, I was accepted to the beta. Sideload or not (which I can guarantee doesn't matter - I went so far as to restore my phone back to stock and it still didn't work), I was accepted! Perhaps IMEI number DOES have something to do with it. Honestly, I doubt it but it's possible. We have one level 2 person telling someone they are tied and we have another level 2 person telling me they don't matter at all. So, yeah, that's frustrating when every time you call you get a different story. I've even got people telling me that AT&T and T-Mobile customers aren't eligible for the beta and we know that isn't true.

Beta or not they set up a number for people dealing JUST with Samsung Pay issues. Those people MUST be well versed in this product/service or else everything will fall apart. That's what's happening now.
[Galaxy Note5 Q&A, Help & Troubleshooting] rthmn3021:
I just chatted with Samsung support online and they said it's only open to Sprint & US Cellular customers. Their beta website says AT&T and T-mobile also work, so I'm really confused. I'm on AT&T and we don't have the samsung pay stub app at all.
[Galaxy Note5 Q&A, Help & Troubleshooting] DanRyb:
They told me that too but there's people here on AT&T and T-Mobile using it. Did you check for any OS updates? The T-Mobile Note 5's have the stub app pre-installed out of the box and that's supposed to update itself when launched after being accepted to the beta. Not sure about AT&T tho but I have seen some posters here that are using it.
[Galaxy Note5 Q&A, Help & Troubleshooting] harlenm:
Att note 5 has the stub app
[Galaxy Note5 Q&A, Help & Troubleshooting] done12many2:
AT&T definitely has it. I'm all installed and set up, but I don't have a qualifying credit card. Hopefully the banks and Samsung get more cards setup for Pay shortly.
[Galaxy Note5 Q&A, Help & Troubleshooting] codee:
I currently use loop pay as well, has anyone heard if we'll be able to add ANY card for MST usage or if they will only let us add cards that they have partnered with even though MST would work no matter what? Would really like to slim my wallet down and this would definitely do the trick.
[Galaxy Note5 Q&A, Help & Troubleshooting] Lancerz:
It amazes me how peoplewho work at these mobile stores don't even know what Samsung Pay is. I just went to a Sprint store to buy a case since the one I ordered won't be here for a few days and when I pulled out my phone to use Samsung pay she's like we don't use that yet. So I put the back of my phone to the card reader anyway just to shut her up and bam transaction complete. I mean seriously I wish they had a clue.
[Galaxy Note5 Q&A, Help & Troubleshooting] ebpman:
So far so good. Here is my experience checking out of Mariano's and Home Depot

https://youtu.be/cTvU_58QLEk
[Galaxy Note5 Q&A, Help & Troubleshooting] harlenm:
I just did a factory reset, didn't help, still not working
[Galaxy Note5 Q&A, Help & Troubleshooting] meek2100:
I'm on ATT and have Samsung Pay. You have to have the S6 Edge+ or the Note5 though because ATT hasn't released the android 5.1.1 update for the S6 or the S6 Edge yet.
[Galaxy Note5 Q&A, Help & Troubleshooting] meek2100:
Can you post a screenshot of the email? That would be awesome if they start supporting it this soon. Dealling with only US Bank & BoA sucks.
[Galaxy Note5 Q&A, Help & Troubleshooting] rthmn3021:
Ahh I see. The person on chat later said that the update to support the beta for S6 users would be coming "early September" so we'll be getting it soon too.
[Galaxy Note5 Q&A, Help & Troubleshooting] harlenm:
Just chatted with Samsung and they said it's not supported on ATT and the carrier needs to issue an ota software update. I'm really ****ing fed up with them at this point. Don't invite people into the ****ing beta and tell them how to install the app if it doesn't ****ing work.

But then, some people on here have it working with no ota from ATT, so they are obviously full of ****.

---------- Post added at 11:32 AM ---------- Previous post was at 11:26 AM ----------

Just spoke to the guy I spoke to on Friday, and he said note 5's on ATT do not need an update, and the people on the computer are absolutely wrong and he'll make sure to tell those people to update their info.

My imei info will not be updated until tonight and it should be working fine for me tomorrow
[Galaxy Note5 Q&A, Help & Troubleshooting] DanRyb:
Do you know the guy's name? Was this a phone call or an email or a chat? If it is IMEI related then mine needs to be updated and every time I call I get people either telling me AT&T and T-Mobile aren't eligible, to wait for early September, or that IMEI has nothing to do with Samsung Pay not working. I really need to get in touch with someone who can actually HELP me and that's proven very VERY difficult to do with those guys. :(
[Galaxy Note5 Q&A, Help & Troubleshooting] DAvid_B:
someone should try to return something.. i wonder how that is going to work...
[Galaxy Note5 Q&A, Help & Troubleshooting] codee:
Works the same as it has forever.... Goes back to your card lol what do you think is going to happen?
[Galaxy Note5 Q&A, Help & Troubleshooting] harlenm:
Pm sent
[Galaxy Note5 Q&A, Help & Troubleshooting] ebpman:
So far things are going well with Samsung Pay beta. But what if the card reader fails, what if they ask you for the last for digits of your credit card? Do you give them your plastic card? Watch the video and see what you need to do..

https://youtu.be/nQE1F-Zw2BM