yashsingh1/xdaforums huggingface dataset:
[Galaxy Note5 General] TweakerL:
I've just experienced the problem myself. And here's the deal, I'm very careful with my devices, every single one has been in pristine quality long after I stopped used them ~2 years after getting them. However, no matter how careful you are, it's statistically virtually impossible that you're never going to make a mistake. Now, as a programmer, and developer of many different kinds of things, it is MY job to ensure that as I develop anything, that there are checks that ensure, or at least attempt to, minimize simple mistakes from ruining whatever it is that's being developed. This is why every computer made since as far back as DOS has some kind of check when you try to delete something.

Now, back to the issue at hand. There's more than just one design flaw in this situation:

#1 There's nothing to stop the S-Pen from entering the device in the wrong direction.

#2 There's nothing to stop the S-Pen from going past "the point of no return."

#3 The clicker on the S-Pen is just small enough to go into the device, all the way, but too big to come out, i.e., they could've made the clicker itself bigger than the inner hole so that it would not go in.

#4 Considering the above flaws, Samsung should've, or could've, developed a mechanical release in case the S-Pen is inserted the wrong way.

Finally, for the "intelligent" people comparing this issue to putting diesel in your car, the proper comparison would be to say that your car would be ruined by inserting the nozzle with the trigger facing up as opposed to facing down, and guess what, that doesn't happen. To compare it to Diesel, is the equivalent of saying that someone is trying to insert the stylus for another device into the phone, which isn't the case. If you're going to try and be "smart" rather than helpful, at least make a better attempt.

Anyway, if anyone has this problem, here's my suggestion, call Samsung. I just did it myself, and they emailed me a shipping label and instructions to send them the device, which in my case, is on the way now. I'll try and keep this updated to let people know if they're going to fix it or what. In case this is your only phone, you can go to Call Settings, and forward all calls to another phone, which in case you have another android device, you can forward to a Google Voice number (I used skype). It's a bit of a hassle, but at least this way you can have a way to send/receive calls. Also, make sure to tell their repair department that this is your only phone, and they'll expedite the repair (from ~10 days to ~5).
[Galaxy Note5 General] faslane:
Oooooh that's a killer idea to get it out. Anyone tried this? +1
[Galaxy Note5 General] v2.2v:
I'm not sure if you are just choosing not to see the big picture or are just joking around. I'm going to try to speak my point one more time...

Actually let me preface it all by saying you absolutely CAN accidentally pump diesel. As a service advisor I see it periodically. And guess what...not single person has ever blamed the car manufacturer or gas station. They always blame themselves...as they should

So here it goes...PAY ATTENTION TO WHAT THE HELL YOU'RE DOING. ACCEPT RESPONSIBILITY FOR OWN MISTAKE..

That is all...
[Galaxy Note5 General] galaxynote2:
Was this that hard, Samsung?
[Galaxy Note5 General] TweakerL:
They didn't even need to go that far. They could've made the clicker on the pen just slightly wider than the rest of the pen, and made the bezel on the phone as large as the clicker, while keeping the rest of the hole exactly the same size as it is now, which would allow the pen to go in the right way and be flush with the phone while fully inserted, while making it impossible for the pen to go past the bezel if inserted the wrong way.

And yet, gas stations use nozzles of different size in order to decrease the likelihood of someone using the wrong fuel, thus demonstrating the intent to minimize the incidence of problems caused by human error, which is generally the case for manufacturers of all things made for human use, unlike Samsung in this case, as the current design demonstrates no attempt to minimize incidence.

You're arguing a point that is outside this conversation. Nobody is denying that if you make a mistake you might have to pay for it. The point is, that it's generally good business practice for manufacturers to design their product in such a way as to not have problems such as this, because people are more likely to buy a product that's less prone to damage than one that is more prone to damage, especially when such damage can happen in such a trivial way. It's the very reason why several generations of Gorilla Glass has been developed for example. By designing their phone with such a trivial weakness Samsung has undoubtedly increased the likelihood of people buying a phone from their competitors instead.
[Galaxy Note5 General] @home:
I don't want to appear derogatory to anyone but you'd have to be pretty thick to insert the pen the wrong way. Maybe this kinda person shouldn't own a Note 5.

Give it to me instead ;)
[Galaxy Note5 General] ryanalan82:
It doesn't matter what analogy anybody uses, it will just go right over their head, lol. Take half a second, that's all, half a second to PAY ATTENTION TO WHICH END IS WHICH.

Anyways I'm so glad this is happening and the note 5 sales should take a hit from this. Hopefully the note 6 will be what it should be and not like the note 5 (fail of 2015 phones). Even if I was going to upgrade this yr it wouldn't have been to something that chose form over function. It's like the riced out Honda version of a phone.
[Galaxy Note5 General] Toneman07:
I can't see going through the hassle of carrying around a straw with you to force air command to pop up.

Edit - I mis-read this. This is an attempt to remove it once it has been inserted. I still believe you will run into issues if you have tripped lever2 as I do not believe the straw would be able to move the mechanical lever

If you turn off S-Pen Detection and hover the pen over the screen and then click the s-pen button on your pen, air command pulls up. You can close it by dragging the pen icon to the trash.

The only functionality you lose is the ability to draw on the screen with the phone off.
[Galaxy Note5 General] Sess:
lol. No good reason to do it, but people will. I watched an idiot at work do it after i TOLD him it would irreparably break the switch responsible for spen detection. While the news is wide spread, luckily if you're a tmobile customer, you can return it before the memo goes out. Just tell them wifi 5g isn't working and you want it swapped out. You probably have to be morally bankrupt to pull such a stunt, but I like to give people options. My note 5 for this very reason will never reach the hands of another individual, not while I'm consciously aware.
[Galaxy Note5 General] foulmouthedruffian:
It's common damn sense not to put it in backwards (my hatred of children is far too great for me to comment on letting them touch your 800$ device without ranting). In the 2 hours I spent looking into articles about the S-Pen issue, I watched two videos of people who KNEW it was a problem and did it anyways. I'm sure there will be many more who just HAVE to test it.

HOWEVER, I have to agree it's a design flaw. Poka-yoke is a term I've seen used a couple times, and it fits perfectly. USB and enet are great examples of idiot-proofing to prevent people from putting crap in the wrong way. Bottom line is that Samsung over-looked this and it's going to be detrimental to their sales.

Regardless of personal opinions, Samsung will need to address this with something other than RTFM to allay agitation.
[Galaxy Note5 General] fchowd0696:
To human is to err. Yes, we SHOULD spend an extra half second to make sure we place it in the correct way. However, it just takes that ONE time to be careless and just accidentally slip it in the wrong way. Who knows. It's dark, your intoxicated or you are half asleep. This mistake only has to happen once and the entire mechanism goes to ****.
[Galaxy Note5 General] oka1:
How to REmove a Spen Easily Watch .....

Ok People my friend posted a video How to Remove the Spen with a piece of paper easily............. funny such a supposed big deal and such an EASY FIX Check it out here :

http://xdaforums.com/tmobile-galaxy-note5/general/how-to-simply-remove-stuck-s-pen-fix-t3188506
[Galaxy Note5 General] Samsung.Galaxy.S3:
Make sure you DON'T tear the piece of paper inside. :)
[Galaxy Note5 General] bacchus258:
How was I supposed to know?

I inserted it pointy end first and it still got stuck. Now Samsung should give me a new phone.
[Galaxy Note5 General] foulmouthedruffian:
Excellent. Shame so many people broke their phones before trying or seeing this fix. Someone somewhere mentioned using a thin straw. I wonder if a straw cut in half would be too bulky to fit. It would be less likely to tear and crumple. Eh, regardless I'm glad the shim theory works.
[Galaxy Note5 General] serpent2005:
Happy to see there is a relatively easy way to get the pen out. Some peace of mind restored.
[Galaxy Note5 General] Race2Speed:
Glad to see someone was thinking the same way with regards in how to free it. Haven't experienced it myself as I'm extremely careful but this should definitely help out others in this situation.
[Galaxy Note5 General] CorynMidori:
I think I'll just leave this here http://www.msn.com/en-us/news/techn...phone-makers-for-your-own-mistakes/ar-BBm9oAK
[Galaxy Note5 General] MattMJB0188:
Ok, I put it in backwards, pulled it out and it did NOT break the spen detection. Am I the only person that didn't break their phone by doing this? However, I did try to turn spen detection off, and nothing happens? Could there be some issue there?
[Galaxy Note5 General] Samsung.Galaxy.S3:
Though the paper worked in this instance, some kind of thin material that doesn't tear would be a good alternative. I'd hate to see the paper tear inside and things get even worse. :crying: :crying:
[Galaxy Note5 General] leo9891:
Everyone keeps saying it's a design flaw, but I must disagree to the fullest! I get it, it's my opinion, but you can't fix stupid. Companies build a device for us, and because SOMEONE makes a mistake, and for some reason, it's the companies fault. There are times where a company is at fault but this is not one of them.

Joe buys a GASOLINE powered vehicle, while driving, he notices the fuel is low. He pulls into a gas station and fills his GASOLINE powered vehicle with DIESEL. After driving for 5 minutes, the car starts feeling weird and then the engine stops. It won't turn back on.

Now is this the flaw of the company? Or is it just this guy made a mistake?

Joe is driving on the highway where the speed limit is 65 MPH. Joe sees he is going 65 mph, but feels like the car can go faster. Joe presses the accelerate pedal a little more. Joe hits 100 mph and gets pulled over from a highway patrol. Joe's excuse was, "the pedal was able to travel further downward to the floor, so I thought I could do it. The car manufacturer didn't tell me I had to only got 65 mph.

So is it the manufacturers fault? Or Joe just being stupid and did something that he shouldn't have to be told NOT to do, but does it anyway?

Some of my points are far off from what's going on with the S-Pen, but you catch my drift.

Hopefully I don't get quoted by some smart-ass who tries to tear my examples apart. This isn't about that. Common sense is just common sense, DON'T DO IT!
[Galaxy Note5 General] derfnoslen:
This whole convo is just wild. Ya'll on XDA calling kats stupid and dumb. Defending a multi-billion dollar company to get in a few Hit Points on the people who had their devices basically bricked. Wow. I hope ya'll are getting a blessing from Samsung the way ya'll in the pulpit, ya'll preaching the Word on XDA today. Preach it!
[Galaxy Note5 General] Sess:
Device is hardly bricked. Just becomes a note 4 in most cases. Putting the stylus in backward is really no different from improperly operating any other piece of equipment. Not really sure why you think any sympathy is deserved. If your kid broke your phone that's probably the only exception.
[Galaxy Note5 General] toenail_flicker:
The attorneys are already getting a class action prepared. ;)
[Galaxy Note5 General] xxSTARBUCKSxx:
Funny you mention that. Reading some of the replies from these people... they definitely should be a Criminal Defense Attorney.

"So what if I know he did it, prove it was his fault and he did it first"... *sigh*
[Galaxy Note5 General] toenail_flicker:
Yup. Shaking my head over some of the posts and LMAO over others. Still some great humor here. ;)
[Galaxy Note5 General] 3lMghraby:
A fix

there is a fix and explanation on how the sensor gets broke and a fix ith sliding the paper between the S pen and the sensor to save the sensor

all can be watched here https://www.youtube.com/watch?v=oEUaeGYhTlk
[Galaxy Note5 General] DLUX24:
2nd day and my mechanism sticks and I didn't insert it wrong
[Galaxy Note5 General] niftyguy239:
I just had to replace my Note because if that same thing. But instead of it allowing to Spen to come out the right way, it locked the spen in the phone and wouldn't come out. This resulted in a broken in half spen when trying to take said device out. Verizon replaced it under warranty.
[Galaxy Note5 General] faslane:
Look up the paper spen fix on youtube. You could have easily got it out.

---------- Post added at 03:57 PM ---------- Previous post was at 03:55 PM ----------

You can use a straw or piece of paper people. It'll get spen out and keep the functionality. Quit inserting them wrong. Good gawd.
[Galaxy Note5 General] @home:
Very much a picnic problem
[Galaxy Note5 General] faslane:
Couldn't agree more. People are being very careless and in some cases idiotic about it. There's a straw and paper fix that will remove the Spen if it is stuck wrong side in but the fact it's in backwards is asinine. I've never even came close to doing it on accident on every note to date (don't have N5 yet, but certainly know the pointy end goes in first like EVERY other phone with a stylus and its always been this way. People do need to use common sense here and especially stop trying it to see...YES, IT WILL GET STUCK. The fact this topic is even an issue is silly. +1

Fas
[Galaxy Note5 General] xxSTARBUCKSxx:
+2
[Galaxy Note5 General] niftyguy239:
Up until I replaced my device. The straw or paper trick wasn't published yet. The day it came out here was the day I replaced my phone so yeah. I was kicking myself at first. But Verizon is a great company and kept me happy. For the record, it wasn't inserted incorrectly. The thing locked itself inside.
[Galaxy Note5 General] faslane:
Actually the paper idea was with demo models but wasn't really posted yet per se but I found it before it came out. Most did not.
[Galaxy Note5 General] niftyguy239:
Count me in the most did not category.
[Galaxy Note5 General] PhoneSurgeons:
Never worry about this happening again! Just remove the sides of the 'clicker' from the S-Pen and you can slide it in backwards all day! Doesn't look TOO bad, either. 4K Video included below.

We have found a 100% Preventative Fix for this issue. Check out our Youtube video @ /watch?v=iNpHTugLWFM

We can't post the direct link or images until we have 10 total posts.
[Galaxy Note5 General] DAvid_B:
I bet engineering had a fix for this "just make the click head wider and you cant do this" but design said "NO! the pen must be smooth and beautiful, not a mushroom. " oops...
[Galaxy Note5 General] netnerd:
what about people don't know about it ? where did it say you not supposed to put stylus in backward? if it not supposed to put in backward, why it' so easy to get in? you expect everybody after they got a new phone/toy, they go online and read through the manual first? did you do that? that's un-realistic, I hope someone start a class action!
[Galaxy Note5 General] netnerd:
actually I never tried to get a replacement. I upgrade with 2 years contract, they didn't update my account. it still show I available for upgrade, maybe I get the next fruit phone to play with. haha. don't want to exchange, they might discovered their mistake. haha
[Galaxy Note5 General] xxSTARBUCKSxx:
Welp, youre gonna be SOL when you try to go in and get one and the info you see from checking your account and the information they tell you in the store will be different when they can clearly see your info and recent updates.

Just stop. Please.
[Galaxy Note5 General] netnerd:
dont NOTE1, 2, 3, 4 have sensor that detect the pen also? you dont see people breaking note1, 2, 3, 4 by putting stylus in backward ! Samsung is going to a new low, i believe they designed this way on purpose so they can make more money on repairs !

the stylus and phone still works, it just that the phone cant tell if there somthing inside her or not. haha
[Galaxy Note5 General] Chord_Hugo87:
yea and they all are ugly as ****! this is my first note that I'll be glad to own, its compact to the hand and its not looking like a bandaid from the back.

maybe maybe not. They are in the business of making money, not pleasing you. The fact that they listen to customers that is calling for a better looking phone is already a bonus. I wouldnt buy the note 5 if it look like the last generation with plastic all over.

well, you can ask Max from "High on android" if he know how to fix it, pay him a small fee, send it in and let him try to fix it.
[Galaxy Note5 General] :
Thread cleaned.

Now a reminder:

2.1 Language: XDA is a worldwide community. As a result, what may be OK to say in your part of the world, may not be OK elsewhere. Please consider who is reading what you write and don't use profanity, sexually explicit language, rudeness or swearing including the use of characters to replace letters in swear words. Conversely, while reading posts from other members, remember that the word you find offensive may not be offensive to the writer. Tolerance is a two-way street.

And:

2.3 Flaming / Lack of respect: XDA is about sharing and this does not involve virtual yelling (flaming) or rudeness. Flaming or posting with a lack of respect is unacceptable. Treat new members in the manner in which you would like to have been treated when you were a new member. When dealing with any member, provide them with guidance, advice and instructions when you can, showing them respect and courtesy. Never post in a demanding, argumentative, disrespectful or self-righteous manner.

Thank you.
[Galaxy Note5 General] BarryH_GEG:
It is the spring loaded top on the S Pen that's causing the issue. The pen detector is circled in blue below. When a pen in backwards is pulled out the top of the clicker catches it and mangles it on the way out.

Samsung used this design on the Note II which obviously is unidirectional and impossible to stick in backwards.

There was mass *****ing that it was "too hard" to have to think about the way the pen had to be inserted. Samsung went with omnidirectional pens and actually highlighted it as a feature at the Unpacked event for the Note 3.

Some think Samsung should protect people from themselves and this is a massive design flaw. Others think it's pretty obvious by feel to know you're putting it in backwards and that any accidents are user induced. There will never be agreement in this thread. Also, those that have talked about class actions and social spamming, those are good ideas. Repeating the same points to the same people over and over in this thread isn't going to change a thing.
[Galaxy Note5 General] AndiF85:
Isn't that part what holds the pen in place? Isn't there a tiny black sensor on the opposite side just a bit lower that is the sensor? Someone posted a video in here of the phone opened up which shows this black sensor thing. It's so thin you can see how it can be easily snapped if anything snagged up on it.

On another note I'm not entirely sure why my previous post was deleted as I did not discriminate anyone, unlike others here who have called peopke stupid etc etc andad their posts stay. I only spoke my thoughts just like others have. If the admin who deleted it could pm me and explain so I know for future what I did wrong that would be great. Thanks
[Galaxy Note5 General] sand1303:
PENGATE!!
[Galaxy Note5 General] BarryH_GEG:
Posts get moderated for one of two reasons. The "what" meaning the content doesn't belong where it's posted or it violates XDA's T&C because the content is plain inappropriate. The other is the "how" which this thread's a great example of and usually happens when there's not a clear right or wrong. People (not you) start repeating what they've already said over and over while starting to call people out that don't agree with. So it ends up in a big circuitus and personal "yes it, no it isn't." XDA's position is "devices aren't personal; they're made out of metal, plastic, and glass." Therfore conversations about them shouldn't be personal either.

I wouldn't take it personally; I've gotten too hot and had many a post edited or removed. ;)
[Galaxy Note5 General] AndiF85:
Haha cheers for the explanation. Well in that case my post fell into the "how" category. I got half way through reading the thread when i couldnt read anymore without adding my 2 cents, to then realise that 3 other people said exactly the same thing a little further in haha
[Galaxy Note5 General] AJerman:
I know this is a couple of pages back now, but I hadn't seen it mentioned. I just got my Note 5 a few days ago and my S-Pen definitely does not go in backwards. They must have slightly adjusted something. It feels like I could maybe shove it in, but it will click the top before it slides in backwards now, and I haven't shoved it any harder than that. I believe they have made the clicker end of the pen ever so slightly wider to resolve this issue.

Edit: N920i by the way.
[Galaxy Note5 General] @Class:
Any pictures?
[Galaxy Note5 General] AJerman:
So, once I got a light and took a closer look, I'm not even sure if it's something they've done, or just the way my device is built. The pen is hitting on the black plastic part that you can tell is protruding into the pen tunnel ever so slightly. After I saw what it was hitting, I was able to wiggle it past it pretty easy, but the clicker button definitely hits a good bit of resistance when you put it in backwards. None at all the right way.
[Galaxy Note5 General] sand1303:
Sorry to bring up a older thread but has anyone tried forcing it back to the top to close the gap a little more on the clicker before trying to pull it back out? Seems to me the little rocker sensor gets caught up in the gap. If u close the gap i wonder if it will slide out easier without damage
[Galaxy Note5 General] FunkyMcBain:
Flossy?
[Galaxy Note5 General] sand1303:
Yes! i mean, no i am not, I think i said it in another one of the dozen threads about this but thats where i got it from.

Shout out to flossy carter! He da man. i know he is on here because i have heard him mention xda before. wonder what his screen name is

---------- Post added at 01:52 AM ---------- Previous post was at 01:43 AM ----------

i bet money the note 6 does not have the clicky s pen lol
[Galaxy Note5 General] rteepu:
Ok... I did it. My kid inserted the pen backwards and when I pulled it out (did it with extreme caution though) now my phone does not sense when the pen is detatched from it.. That is on day 1 of buying the phone :( The pen works fine when I switched off the s-pen alerts and screen off memo from the s-pen settings.

I have read mixed reports from users about getting it repaired/replaced under warranty. Can anyone say for sure whether samsung folks are giving repairs/replacing under warranty for this???
[Galaxy Note5 General] bfilipowski:
It is considered physical damage. If you have the insurance you'll have to pay the deductible. Otherwise, you're going to have to live with it.
[Galaxy Note5 General] Amritttt:
You shouldn't have pulled it out. There are so many videos so many tutorials to get the pen out.
[Galaxy Note5 General] serpent2005:
Try calling customer support. They fixed mine under warranty when it happened to me the first week the phone was released. In my case the pen was just stuck inside the phone backwards because I didn't force it out.