yashsingh1/xdaforums huggingface dataset:
[Galaxy Note5 Q&A, Help & Troubleshooting] schj98:
So far I have used Samsung Pay at 5 different retailers that do not have NFC capability each time MST has worked perfectly.

After each transaction completed I have received notification on my phone with the transaction details.

I have been using my Sprint Note 5 and a US Bank card.

So far very impressed.
[Galaxy Note5 Q&A, Help & Troubleshooting] DAvid_B:
You should read how Samsung pay works before you say that.

I expect that maybe they can't use the virtual card number used for the purchase that they have in their system that was given them by your CC issuer. Or if they can, maybe it's not working yet.

With the problems people are having getting this to work, it wouldn't surprise me if a return might not go very well.

Have you ever returned anything at say Best Buy?
[Galaxy Note5 Q&A, Help & Troubleshooting] harlenm:
Google wallet uses virtual card numbers and there is no problem returning things.

---------- Post added at 07:51 PM ---------- Previous post was at 07:50 PM ----------

They told me 7pm would be when it starts working, but I don't know what time zone that is. It's not working now at almost 8pm eastern.
[Galaxy Note5 Q&A, Help & Troubleshooting] codee:
I sure have and it's the same thing as when I had apple pay. I have a crystal clear understanding of how samsung pay works. I never had a problem returning things with Apple pay nor Google wallet. The store either had the transaction info stored to refund or they have you swipe your card/tap your phone to credit it back.
[Galaxy Note5 Q&A, Help & Troubleshooting] DAvid_B:
Thanks for that video!

You should try a return and see how that goes..

---------- Post added at 07:55 PM ---------- Previous post was at 07:53 PM ----------

You have still missed the point entirely.

That's OK.
[Galaxy Note5 Q&A, Help & Troubleshooting] harlenm:
7pm came and went, still not working.
[Galaxy Note5 Q&A, Help & Troubleshooting] DrexelDragon:
What was supposed to happen at 7pm?
[Galaxy Note5 Q&A, Help & Troubleshooting] harlenm:
My imei would be active and Samsung Pay should start working for me.
[Galaxy Note5 Q&A, Help & Troubleshooting] codee:
What point did I miss? You asked if it would work for a return and I'm saying there isn't any reason for it to not work. The transaction is handled by the bank directly and your digital number stays the same. If the retailer retains your credit data for returns then it goes back automatically and if they don't then you will need to tap your phone again to process the refund back to your card.

What are you expecting to fail exactly?
[Galaxy Note5 Q&A, Help & Troubleshooting] rsneed:
I was told the same thing earlier today. 7pm must be when they do a mass update of some sort. I had to do an exchange and I guess the IMEI didn't get updated in their system. It's 10:42 pm EST and still not working. :(
[Galaxy Note5 Q&A, Help & Troubleshooting] DrexelDragon:
Whatever happened to someone supposedly getting an email about Citi cards working today? That was a lie?
[Galaxy Note5 Q&A, Help & Troubleshooting] harlenm:
The lady I had a chat with earlier today confirmed that citibank cards should work with it. Although she said I needed an ota and that is wrong.

---------- Post added 01-09-2015 at 12:34 AM ---------- Previous post was 31-08-2015 at 11:40 PM ----------

Anything for you? It's 12:35 AM and still nothing.

Really getting annoyed.
[Galaxy Note5 Q&A, Help & Troubleshooting] integlikewhoa:
I was told 24 hours on friday afternoon. Monday almost midnight still doesnt login.
[Galaxy Note5 Q&A, Help & Troubleshooting] DAvid_B:
Lol. You think its just plug and play? They just do a search and replace in some database for "applepay" to "samsungpay".

Lol. Hilarious.

Anyway. Nobody has successfully returned something using samsungs devices from what I see here.

Think its best to not use it for any expensive purchases you may return till there have been some verified successful returns.

Its in beta for a good reason.
[Galaxy Note5 Q&A, Help & Troubleshooting] DanRyb:
Are we positive IMEI has anything to do with it? I've been going back and forth with support on this and still haven't gotten anyone to tell me it's linked to imei. Today I got an email stating that there will be weekly app updates while it's in beta and to wait for an update to the app if you can't get past the start screen. Over the weekend someone told me something similar, that it was a known issue and to wait for another update.
[Galaxy Note5 Q&A, Help & Troubleshooting] harlenm:
They specifically said they have to whitelist the imei for it to work.

Mine still doesn't work, and it's going on 4 days since it was supposed to be turned on for me.
[Galaxy Note5 Q&A, Help & Troubleshooting] DrexelDragon:
Well that lady was fully of crap because it's now 9/1 and Citi cards still don't work.
[Galaxy Note5 Q&A, Help & Troubleshooting] codee:
You seem to have a lack of understanding on how this works. The name doesn't matter and the computer doesn't care how the payment was made. However, I will try a return this evening at work.
[Galaxy Note5 Q&A, Help & Troubleshooting] harlenm:
Why would it be any different than a google wallet return?
[Galaxy Note5 Q&A, Help & Troubleshooting] codee:
It wouldn't be any different at all and that's the point I'm trying to make but DAvid_B seems to think that it is different than everything else already in use and is set on his thinking that it won't work for no good reason lol I mean it's just common sense... It will work just fine :good:
[Galaxy Note5 Q&A, Help & Troubleshooting] ebpman:
I conducted return tests yesterday. Home Depot and Best Buy. During my return the cashier Home depot just used my receipt to process the return. I had two items to return so the second i used Samsung pay to swipe my Virtual card so that the return was process as no receipt present. No problems at all. I did the same at best buy. I just keep freaking people out when they say that doesn't work here. Last night we stopped at dunkin donuts. The cash registers have the swipe built into it. So when i reached over an placed my phone next to her register the cashier freaked out. "What are you doing, What are you doing, Wow what just happened". She then looked left and right and called people over. I showed her what happened and she said apple pay doesn't work there. I told her it was Samsung pay. She pulled out her note 4 and asked for the app. LOL. I told her Note 5 only. She said i am upgrading tomorrow. LOL. We left with our donuts in hand and all you can hear the crew was wow, did you see that...
[Galaxy Note5 Q&A, Help & Troubleshooting] codee:
Thank you for that! So it's working exactly as I expected it would (perfectly fine just like before) - there was no reason for it to not work properly but some people are hell bent on assuming it wouldn't lol

On a side note, I get many comments about "applepay not working here" and they're always in amazement when it does work to pay with my phone. One kid yesterday thought he was being punked haha - it's Samsung Pay I say!
[Galaxy Note5 Q&A, Help & Troubleshooting] harlenm:
I now have a new ticket number and my case is being escalated again. This is getting ridiculous. They have no idea why it won't work on my phone.
[Galaxy Note5 Q&A, Help & Troubleshooting] smark72:
How will you get an update if you sideloaded the application? I have a Galaxy s6 on Tmobile. I have been escalated three times now. I don't understand why the same version of the app works on some peoples phones and not on others. Has anybody that side loaded the app got it to work yet? It seems like most of the people that have working Samsung pay had an app already loaded on their phone and the app was updated after being accepted into the beta trial. The last guy from the support number I spoke with said they would try to get me another copy of the framework application since the one I had would not install. I'm waiting on another call back and we'll see. After this I'm giving up and just waiting it out.
[Galaxy Note5 Q&A, Help & Troubleshooting] codee:
I have 4 friends plus myself in the beta (all on t-mobile) and it works for everyone of us except one. The 4th got impatient and tried to side load before they were accepted into the program and they still can't access it. It's not definitive proof but between that and what people are experiencing on here it's good to be patient. Trying to get early access and saving a day or 2 of waiting is causing multiple days, if not weeks of delays and frustration. Patience pays off :)
[Galaxy Note5 Q&A, Help & Troubleshooting] smark72:
I agree. I didn't side load the apk until after I received the invite email, however when I signed up i was with sprint and had a Galaxy S6. I since changed phones and carriers. They did correct my IMEI and supposedly white listed me yesterday around 2pm EST. I've tried clearing data, cache and reinstalling apk. No luck.
[Galaxy Note5 Q&A, Help & Troubleshooting] harlenm:
I also sideloaded the app after receiving the email. However, I've done a factory restore since then and have the original stub and framework now.
[Galaxy Note5 Q&A, Help & Troubleshooting] smark72:
I wonder why doing a factory reset would give you the original stub. What phone do you have? If you have the Note 5 or edge +, i guess that's why. I don't think the stub was put on galaxy S6. I don't think doing a factory reset would help me. I'm not really wanting to anyway, I just set my phone up the way I like it and don't feel like doing it all over again.
[Galaxy Note5 Q&A, Help & Troubleshooting] harlenm:
Yes, I have a note 5.

You are in a note 5 forum.
[Galaxy Note5 Q&A, Help & Troubleshooting] smark72:
Didn't even realize that. Lol. I was just doing google searches to help find a solution. I never even looked at the title of the thread.
[Galaxy Note5 Q&A, Help & Troubleshooting] codee:
I like realize that this forum is a very small sampling of overall users in the wild, but it seems IMEI/phone swaps are a source of issue for a lot of people. Granted it's pretty uncommon to need to replace your phone, especially right after getting it, that scenario will happen and hopefully this BETA allows them to gather the necessary information to help ensure a smooth launch. No one can get upset about a beta not working smoothly but if there are similar issues after launch that would be a justifiably frustrating.
[Galaxy Note5 Q&A, Help & Troubleshooting] harlenm:
My main concern is that there are problems now, and not a lot of people using it. What's going to happen when it's open to everyone and these problems persist?
[Galaxy Note5 Q&A, Help & Troubleshooting] rsneed:
Mine still not working either. I don't even think I'm going to waste time calling back. Maybe in another day or two. I'll just keep checking for the update and keep checking back here with you guys.
[Galaxy Note5 Q&A, Help & Troubleshooting] DanRyb:
This. Exactly. AND what's worse is their support people all have different stories to tell and apparently they have a dedicated team for supporting this and that team still doesn't even know what's up. Yes, it's a beta, but as I said before, beta does not need to equate to a poor user experience and it's awesome that it's working for so many people but there's clearly others out there it is not working for and support has been severely lacking.
[Galaxy Note5 Q&A, Help & Troubleshooting] harlenm:
I wonder if creating a new Samsung account will help.
[Galaxy Note5 Q&A, Help & Troubleshooting] DanRyb:
I tried that, so far no help. I registered my phone to that account too and requested an invite from the beta but I haven't been accepted to the beta under the new Samsung account yet:/
[Galaxy Note5 Q&A, Help & Troubleshooting] harlenm:
I'm waiting on a call back, but have tried calling the guy I spoke with the last few times, and he's either not in today or blocking my calls. Lol.
[Galaxy Note5 Q&A, Help & Troubleshooting] DrexelDragon:
If I return my Note5 that has Samsung Pay working to get say the 64GB version will I have trouble getting Samsung Pay working on the new phone?
[Galaxy Note5 Q&A, Help & Troubleshooting] harlenm:
At this point, who knows. I don't think Samsung even knows.
[Galaxy Note5 Q&A, Help & Troubleshooting] DanRyb:
Ya, if our issues really are IMEI related than it's likely. But no one knows for sure. :( If you have to return your Note 5, you will be a good test! lol
[Galaxy Note5 Q&A, Help & Troubleshooting] harlenm:
Just called again and my direct line now goes to the main number
[Galaxy Note5 Q&A, Help & Troubleshooting] integlikewhoa:
I really do believe it is IMEI related. Seems all of us with our phones changed out are in the same boat of green circle and no load or not getting the app pushed to the device.

I just got off the phone with support again and this is the first they told me same as other reported that the IMEI update was supposed to happen yesterday at 7pm. He says my original ticket was actually closed and shows completed. Ofcourse my phone and many others did not start working after 7pm yesterday.

So until then I'll call everyday and bug them until they figure out how to fix it. LOL
[Galaxy Note5 Q&A, Help & Troubleshooting] DanRyb:
OMG can you call on my behalf? LOL. I can't tell you how many times I've called since Friday. I even bring up the IMEI issue and I NEVER get anywhere!
[Galaxy Note5 Q&A, Help & Troubleshooting] harlenm:
Can you just refer them to this thread.
[Galaxy Note5 Q&A, Help & Troubleshooting] DanRyb:
Did you do that? I've been saying things like "people on forums I visit" but never actually tried directing them here. Every single person I talk to has been so quick to tell me I either have to wait for a full-blown software update or to wait for a new update to the Samsung Pay app to be released. They could care less that I had a different Note 5 that I had to return.
[Galaxy Note5 Q&A, Help & Troubleshooting] harlenm:
I'm extra pissed now that I can't get in touch with the upper tier guy that was helping me and need to speak to a regular support person and wait for a call back. And they had to open a new ticket for me, so they assumed my issue was solved.
[Galaxy Note5 Q&A, Help & Troubleshooting] integlikewhoa:
Same for me opened, a new ticket now and I'm waiting for either a tier 2 or tier 3 to call back like before.
[Galaxy Note5 Q&A, Help & Troubleshooting] smark72:
Why can't they email people that are having a problem the most current version of the app and framework? I'm going to ask when I get my return call from the support line. They probably don't have access to it. Could someone who has it, maybe post it here?
[Galaxy Note5 Q&A, Help & Troubleshooting] harlenm:
What good is the app if I can't get passed this screen?
[Galaxy Note5 Q&A, Help & Troubleshooting] integlikewhoa:
The current or latest version is actually posted here a few pages back. But I don't see how that helps you? And teir 1 don't have access to anything. They can have you reboot, clear cash and force close apps then refer you to a level 2. This problem is not a app problem or framework problem. My wife's phone works and mine don't both with same software. Only thing I seem to be seeing a pattern on is I switched my phone out and she still has the same one.
[Galaxy Note5 Q&A, Help & Troubleshooting] DanRyb:
Did you try sideloading the APK? Do you get stuck at the Start button?
[Galaxy Note5 Q&A, Help & Troubleshooting] harlenm:
Exactly. I've done a factory reset since and haven't tried sideloading again.
[Galaxy Note5 Q&A, Help & Troubleshooting] smark72:
I can't get past it either and i had to side load it from someone who posted it. Maybe it's not the most current version, i dont know. Do all the people having problems have a version of the app that was obtained by downloading it and side loading it? I know that i didnt have anything on my phone that said samsung pay before or after I was accepted into the beta, so I had to download it from someone who posted it, to even try using it.
[Galaxy Note5 Q&A, Help & Troubleshooting] harlenm:
That's because you have a S6, and that needs an update from the carrier to work. Not sure you'll ever be able to use it if you sideload it.

The only people that can use it right now out of the box are note 5 and s6 edge plus.
[Galaxy Note5 Q&A, Help & Troubleshooting] smark72:
I called T Mobile and they told me they know nothing about an update for the Samsung pay application. They said that they are not responsible for updating individual apps. Lol.
[Galaxy Note5 Q&A, Help & Troubleshooting] harlenm:
It's included in the next os update.
[Galaxy Note5 Q&A, Help & Troubleshooting] DanRyb:
SO. I finally just got an email confirming the beta is tied to the device!!!

Dear Dan,

Thank you for taking the time to contact us at Samsung Technical Support. We always appreciate hearing from our customers.

It is unfortunate to know that you are experiencing issues using the Samsung Pay application on your device. I understand how inconvenient this could be to you. I’ll provide you with the possible information in this regard.

In order to update the IMEI of the device in your account, we need to have few details so that we will check with the possible options in updating your profile and help you in getting the issue resolved. Please help us with the below required details, so that we can help our loyal customer in resolving the issue.

1. Account ID – Samsung Account ID that you used to register Samsung pay.

2. Callback Number – The best number to reach you, so that our escalation department will get in touch with you and help you in resolving the issue.

3. Country – The country you reside in.

4. Language – Primary language.

5. OS Version of your device.

6. Please let us know if you have replaced the device.

The below provided information might be the cause of the issue. I request you to check the information and get back to us with the required details. If you are not seeing the INSTALL option, you are either not an accepted Beta participant, or you provided incorrect information when you filled out their Beta sign up (i.e. incorrect IMEI and Samsung Account IDs), or you have recently replaced the device. The Beta acceptance is tied to the device.

Please get back to us with the required information to get the issue isolated and fixed. We are available 24/7 to help our loyal customers.

Should you desire additional assistance, we invite you to access the web-link http://www.samsung.com/us/support/contact to speak to a Chat Specialist. Our technicians are more than happy to assist you further. Chat Support is available 24X7.

For additional support and updates regarding your product, please follow us at [MENTION=5246982]SamsungSupport[/MENTION] on Twitter or like our page at https://www.facebook.com/samsungsupport.

Thank you for choosing Samsung products.

If you have a minute, please fill out a brief survey to help us serve you better. To begin the survey, click on the “Start Survey Here” link at the bottom of this email. Please note that you can access the survey page only when the pop-up blocker is disabled in the browser.

Sincerely,

Selvi

I responded via email and called in about it (again lol). The guy took down my information but said it had to be sent over to his boss. I'll keep you guys posted. I'm not excited since I know a couple of you were already told your IMEIs were going to be updated but it still isn't working for you. :( But fingers crossed!
[Galaxy Note5 Q&A, Help & Troubleshooting] harlenm:
Yup, going on 96+ hours since I told them the correct imei number.
[Galaxy Note5 Q&A, Help & Troubleshooting] smark72:
I'm on 5.1.1, if that's what you're referring to. Isn't that what all the note 5's are on?
[Galaxy Note5 Q&A, Help & Troubleshooting] harlenm:
Not all os updates are to a different version number. My wife has an s6 on ATT and it's on 5.1.1 as well.

---------- Post added at 03:10 PM ---------- Previous post was at 02:55 PM ----------

Just got off the phone again, this is the latest.

There was a problem with the whitelist list that was posted last night. They are aware of it, and are tying to figure out what caused it. It isn't affecting everyone.

So, even though I was told that my imei was whitelisted, it wasn't actually whitelisted, and they don't know when it's going to be.
[Galaxy Note5 Q&A, Help & Troubleshooting] meek2100:
So I just asked about Citi visa/mastercards and Amex since someone was saying they would be available to use on Aug 31. I was told Citi is still deciding whether they want to participate in the beta, but they should know within next few days and Amex won't join until the go-live date of Sep 28th.
[Galaxy Note5 Q&A, Help & Troubleshooting] luisrcastillo:
I think that's true because when I tried to add my Citi card last week, I would get a registration failure immediately. However, when I tried to add my Citi card yesterday it actually moved forward and presented me with Citi's agreement, but still can't add it
[Galaxy Note5 Q&A, Help & Troubleshooting] rsneed:
I just called back and got the same response. They said someone should be contacting me via phone or email within next 48hrs with an update on the next step regarding getting this fixed.
[Galaxy Note5 Q&A, Help & Troubleshooting] integlikewhoa:
This is where I think most of us are with the problems. Our IMEI is not approved since we swapped phones and they have yet to be able to white-list them for some reason. I was told Friday afternoon that mine would be white-listed in 24 hours or so. People that think it's an App or Side loaded app problem I don't believe are correct.

---------- Post added at 04:38 PM ---------- Previous post was at 03:46 PM ----------

I don't know if it means anything but I just got a 2nd email now that says I have been excepted into Samsung pay. Its just like the first one I got a week ago. I got all happy and thought I was white listed and opened the app only to find the same thing.
[Galaxy Note5 Q&A, Help & Troubleshooting] harlenm:
Same exact thing, got another email, went right into the app, and it didn't work!
[Galaxy Note5 Q&A, Help & Troubleshooting] DanRyb:
I got accepted into the beta using the second Samsung account I created and this current device IMEI is the only one that's ever been registered to it. I just signed out of my Samsung account I was signed into, cleared data/cache on the app/framework, rebooted, signed into new Samsung account and still doesn't work!! I tried with just the stub app installed first and then sideloading. Same damn difference.

---------- Post added at 05:20 PM ---------- Previous post was at 04:52 PM ----------

Well got another email just now in regards to my original Samsung ID and those issues (I've submitted so many tickets lol). I'm told the correct IMEI will be updated by midnight central. So everyone keep your fingers crossed all of our IMEIs get white listed in a few more hours!!!
[Galaxy Note5 Q&A, Help & Troubleshooting] integlikewhoa:
I hope thats true but at this point an IMEI update seems like an impossible mission.
[Galaxy Note5 Q&A, Help & Troubleshooting] jonathanhtc:
I can't install the app even when I was invited.

This is part of the conversation with the Samsung Live chat guy.

Jonathan: is a Samsung Galaxy Note5, 64GB, (AT&T), Black Sapphire MODEL NUMBER: SM-N920AZKEATT HEX/IMEI #: ************5

Stark: Thank you for the details.

Jonathan: Ok

Stark: I have checked the details and your device is linked to your Samsung ID. You should see an install option, as you are unable to see the details, I will escalate the issue to our next level team.

Stark: Please provide me with the Android version and Baseband version and your working phone number.

Jonathan: ok

Jonathan: My number is ***-**-****. Android Version 5.1.1 and Baseband N920AUCU1AOGG

Stark: Thank you.

Stark: I have escalated the issue to our next level team, you will be contacted back in 1 to 2 business days.
[Galaxy Note5 Q&A, Help & Troubleshooting] harlenm:
Another day, still nothing.
[Galaxy Note5 Q&A, Help & Troubleshooting] DanRyb:
Nothing here either :(