yashsingh1/xdaforums huggingface dataset:
[Galaxy Note5 Q&A, Help & Troubleshooting] garywhogue:
I had my first real issue with using Samsung Pay. I have had around a dozen transactions work successfully with zero issues. I did however have some issues at Wal-Mart self checkout. My phone said the transaction went through and gave me my usual notification. My online credit card statement shows the transaction as pending. Wal-Mart's register was showing the balance was not paid and did not go through even though the machine red the simulated swipe from my phone.

I had about 3 employees and 2 managers trying to even understand Samsung Pay much less figure the issue out. Needless to say I had to cancel the sale and then redo with swiping my regular card for payment. It is still showing as pending on my statement so I need to wait a few days to see what happens. That is the joys of playing around with a Beta but all in all this system works great. Has anyone else experienced anything like this?
[Galaxy Note5 Q&A, Help & Troubleshooting] harlenm:
Day 8, still can't access the app. Yay!
[Galaxy Note5 Q&A, Help & Troubleshooting] DanRyb:
Same here, with either account I got accepted with. :(
[Galaxy Note5 Q&A, Help & Troubleshooting] harlenm:
Just got a call from Samsung Pay support. Had me restart my phone, force stop pay framework, clear data for the pay stub and force stop it, then open the app and see if it works.

Guess what? Nothing. Escalating back to tier 2 support.
[Galaxy Note5 Q&A, Help & Troubleshooting] integlikewhoa:
Funny, we must be on the same list. I just got off the phone with your same situation.

They told me they were following up and it should work now. I told them i had already tried but we will do again while they on the phone. Ran threw the usual forces close, clear cache and data and try again and yup doesn't work. They also re escalated it back up.
[Galaxy Note5 Q&A, Help & Troubleshooting] DanRyb:
Wow, seriously? We've waited all these days and this is their solution? I still haven't heard back about my tickets. They better not call me with that BS lol.
[Galaxy Note5 Q&A, Help & Troubleshooting] smark72:
I really believe that unless you had the app already loaded on your phone before the acceptance to the beta and only needed an update to the app for it to work, you're going to have to wait until official release time. If you sideloaded the app, it's not going to work no matter what they say on the phone.
[Galaxy Note5 Q&A, Help & Troubleshooting] harlenm:
I have the stub and framework pre-installed.
[Galaxy Note5 Q&A, Help & Troubleshooting] smark72:
Really? Well I guess that squashes my theory. I have given up calling the support line. I've called twice in the last two days. They have not responded to either call even though they escalated it to tier 2. I know you guys are note 5 users but i thought this was interesting.
[Galaxy Note5 Q&A, Help & Troubleshooting] harlenm:
Yeah, all note 5's have it pre-installed. As does the S6 edge plus.
[Galaxy Note5 Q&A, Help & Troubleshooting] rsneed:
May be working now!!!!

Just got an email stating they corrected the whitelisting issue!!! Checked for Software Update and bam!!! New software is downloading! Come on Samsung Pay, please work! I will let you know if it does in about 10 mins...
[Galaxy Note5 Q&A, Help & Troubleshooting] harlenm:
New software from who?
[Galaxy Note5 Q&A, Help & Troubleshooting] smark72:
Software update under about phone or when you open the Samsung stub app for samsung pay?
[Galaxy Note5 Q&A, Help & Troubleshooting] harlenm:
Just opened the app and still dont get download option.
[Galaxy Note5 Q&A, Help & Troubleshooting] DanRyb:
Got the same email and mine still isn't working. If you're on T-Mobile that update isn't for Samsung Pay, it's to enable T-Mobile Video Calling in the Phone app.
[Galaxy Note5 Q&A, Help & Troubleshooting] harlenm:
I'm on ATT, there is no os update.
[Galaxy Note5 Q&A, Help & Troubleshooting] rsneed:
Ah man, really? Say it ain't so. :crying: Yea, I'm on T-Mobile and that update did nothing for Samsung Pay.
[Galaxy Note5 Q&A, Help & Troubleshooting] integlikewhoa:
I bought 2 Sprint note 5's 32GB one for my wife and one for me. I traded my phone after 2 days of use, she didn't. Her's works mine don't. Mine is a different color maybe thats why. LOL

The Note 5 phone came with The SAMSUNG PAY "STUB" or demo app. It was a place holder not a full app. It opens and only shows you a DEMO. The update after getting accepted is just the full app which removes the stub (got this on my wifes not one mine). The app is nothing special and is the same as the sideloaded version that's already been confirmed. I also have sideloaded mine and checked them back to back with the working phone and non working phone.

The difference is if your IMEI (phone id) is blocked or not on the list (white listed), you will not get pushed the update or the app. And even if you try to bypass and install (sideload) the app ,the app don't work as when you try to login via the app it stops you as your credentials are not allowed to connect.

Uninstalling the app puts your right back to only haveing the "STUB" or demo version. And if your not white listed you will not get the update (again or still).

Waiting until beta is over doesn't change any of this. Everyone for Samsung Pay must sign up and on file is your Samsung Account Number and your Device number along with a few other details. Even after beta is over your not going to just be able to magically use Samsung bata without their servers ok'ing you to do so. Payment systems have a bit more security then you might think.

I think the problem now is them trying to figure out on their server end how to deal with people changing phones and how to manage IMEI's (update, delete, transfer) and detect any-type of fraud.
[Galaxy Note5 Q&A, Help & Troubleshooting] harlenm:
They told me there is roughly 12,000 people in the beta. Can you imagine the nightmare this is going to become when the number of users is in the millions?
[Galaxy Note5 Q&A, Help & Troubleshooting] integlikewhoa:
I'm sure that beta is used for these issue to fix them while you know your in beta and testing vs. when they announce that it is live. If they don't have a fix by a month I would be shocked.
[Galaxy Note5 Q&A, Help & Troubleshooting] smark72:
For those with tmobile. Why would they not have it approved for the s6 and edge, but note 5 users can use it? That makes no sense.

Look at attached tweets.
[Galaxy Note5 Q&A, Help & Troubleshooting] BADBOY1412:
i have T-mobile note 5,and already received acceptance letter. However,there is no install button within the app. Weird!
[Galaxy Note5 Q&A, Help & Troubleshooting] harlenm:
Welcome to the club
[Galaxy Note5 Q&A, Help & Troubleshooting] integlikewhoa:
Have you traded out your phone or sideloaded the APK by any chance?

The club is getting bigger
[Galaxy Note5 Q&A, Help & Troubleshooting] harlenm:
I did trade the phone, that appears to be the problem.
[Galaxy Note5 Q&A, Help & Troubleshooting] integlikewhoa:
Yeah I think you reported that already. I'm also asking BADBOY1412 if he is in the same boat. Altho I have seen one that said they have not, it appears the majorority of us have swaped out our phones (pen issue, storage size upgrade). Others that report this seem to be on a carrier or phone that just support Samsung Pay yet so there issue is unrelated.

The more I Poll I also am fairly confident its the fact we swapped phones or IMEI numbers to be more exact.
[Galaxy Note5 Q&A, Help & Troubleshooting] Ready2Mosh:
Club member here, traded my note 4 for the 5 using jump. Phone is registered with Samsung, no install button, and yes I got accepted to beta.
[Galaxy Note5 Q&A, Help & Troubleshooting] harlenm:
That shouldn't matter, since the 4 didn't support Samsung Pay. It's getting a phone that supports it, then swapping that phone for another.
[Galaxy Note5 Q&A, Help & Troubleshooting] integlikewhoa:
Yeah in your case if you only had one NOTE 5 this shouldn't matter. And I'm assuming your on T-mobile buy the word "JUMP" you used. Don't think that has anything to do with it.
[Galaxy Note5 Q&A, Help & Troubleshooting] Ready2Mosh:
Thanks for the info, either way I have no install button.

---------- Post added at 08:23 PM ---------- Previous post was at 08:00 PM ----------

Yes, sorry, on tmobile with the latest update for video calling.
[Galaxy Note5 Q&A, Help & Troubleshooting] ebpman:
So today I used Samsung Pay in the only store I can find near me. Mcdonald's. I used NFC, boy was it was felt like subsecond. Much faster than the swipe tech. So to date I have made over 20 charges with Samsung Pay. 19 on non NFC terminals where no apple pay or google wallet are accepted. I have had only two card reading errors. Not bad...
[Galaxy Note5 Q&A, Help & Troubleshooting] integlikewhoa:
I think you should leave...... LOL

This thread is about pissed off non BETA testers in here. LOL

Enjoy!
[Galaxy Note5 Q&A, Help & Troubleshooting] harlenm:
I agree. I honestly don't think I'll be able to use the app until it's not in beta anymore. I think it's gonna take them a while to figure out the problem.
[Galaxy Note5 Q&A, Help & Troubleshooting] DanRyb:
It really does stink. But I agree, think we all may need to just wait until public release sadly. They keep telling me to wait 24 hours or 48 hours. Well I've been waiting a whole 7 days and still nothing lol.
[Galaxy Note5 Q&A, Help & Troubleshooting] BADBOY1412:
No i did not trade the phone,i got the 64gb version the day it came out.i registered with my account and it shows tmobile. The weird thing is when i try to remove the phone it shows verizon wireless device.
[Galaxy Note5 Q&A, Help & Troubleshooting] integlikewhoa:
I can't say that has anything to do with it, but Verizon will not let your install Samsung Pay as far as I know.
[Galaxy Note5 Q&A, Help & Troubleshooting] harlenm:
Just spoke to them again. They thought they had it resolved, but in fact they didn't. He told me to clear the app data tonight try to see what happens. If it doesn't work tonight, to try it again in the morning after clearing the data again.
[Galaxy Note5 Q&A, Help & Troubleshooting] DanRyb:
OMG lol. They're gonna keep us waiting until Sept 28th haha. Well thank you for sharing what they told you. I'll try that as well.
[Galaxy Note5 Q&A, Help & Troubleshooting] harlenm:
He also said that some people have been fixed
[Galaxy Note5 Q&A, Help & Troubleshooting] DanRyb:
Just called in and unfortunately I was not told it'd be fixed tonight. I was told they still don't know when it will be fixed. :( The guy did say they tried something that worked for some people but they're still having lots of problems.

The good news is he said the IMEI linking is ONLY for beta. So worst case scenario is we will all be able to use it Sept 28th. Hahaha.

EDIT: HOLY **** I'M IN!!!! I'M IN!!!! lol
[Galaxy Note5 Q&A, Help & Troubleshooting] harlenm:
Holy ****
[Galaxy Note5 Q&A, Help & Troubleshooting] abdnach:
So while this may seem like it's my first post, it actually isn't. I'm a long long long time lurker and user of this forum. I used to have an account but got busy and never used it for a long time and now I can't remember it.

Anyways... that's not why I'm posting. I was directed to this forum when I was approved for the Samsung Pay Beta a few days ago but app wouldn't install. I contacted Samsung a few times and each time, they would "escalate" my problem with no solution. I have a Note 5 on sprint that I got on day one. Never swapped or anything.

Then... finally... just now, it worked!! I didn't do anything new other than my regularly trying the app. I was always clearing data/cache and force closing the app. It finally worked. So for those of you in the same boat I was in, keep trying. I am now sure that Samsung is actually working on this as we speak!
[Galaxy Note5 Q&A, Help & Troubleshooting] integlikewhoa:
I just opened the PAY app and was given the link to download the 20 something MB file to install PAY. Lets hope I can login after it does that.

This would be the first time I did not have to sideload the app.

YES! I am finally in!

It installed and opened this time like normal no more green swirly!

I was able to add both my Bank Of America debt and credit cards but not a Chase credit or a 1st Financial Bank card. to PAY.
[Galaxy Note5 Q&A, Help & Troubleshooting] rsneed:
Me too!!! Oh yea!!! Finally!!! Thank you Samsung!!:D
[Galaxy Note5 Q&A, Help & Troubleshooting] integlikewhoa:
Now their servers are going to crash as everyone was just let in! LOL
[Galaxy Note5 Q&A, Help & Troubleshooting] soicyboy:
just did the same . opened samsung pay app and downloaded to my wife's phone. All is good.
[Galaxy Note5 Q&A, Help & Troubleshooting] ekerbuddyeker:
I was able to install the app from the placeholder app. I did register for the beta. But it says it is unable to register my cards. It recognizes my card and gives me the appropriate bank disclaimer but when it tries to validate, it csnt. Says error 645101.

Well it was exciting.
[Galaxy Note5 Q&A, Help & Troubleshooting] smark72:
I can enter my card number, exp. Date, etc but hitting the next button does nothing. Hmmm.
[Galaxy Note5 Q&A, Help & Troubleshooting] harlenm:
It only works with bank of America and us bank cards. If you don't have one of those, you can't use the app.
[Galaxy Note5 Q&A, Help & Troubleshooting] soicyboy:
what kind of card you are using
[Galaxy Note5 Q&A, Help & Troubleshooting] smark72:
BOA debit mastercard
[Galaxy Note5 Q&A, Help & Troubleshooting] harlenm:
Typed in or scanned in?
[Galaxy Note5 Q&A, Help & Troubleshooting] smark72:
Tried both several times. Not sure what's going on.
[Galaxy Note5 Q&A, Help & Troubleshooting] harlenm:
Maybe you need to wait for it to be officially supported on an S6
[Galaxy Note5 Q&A, Help & Troubleshooting] smark72:
Yeah I'm just going to give it a few days and try again. Maybe an app update will be released.
[Galaxy Note5 Q&A, Help & Troubleshooting] harlenm:
What's really nice is I can keep Google wallet as my preferred tap and pay system, but still use Samsung Pay while at a store without nfc without making any changes to settings.
[Galaxy Note5 Q&A, Help & Troubleshooting] ekerbuddyeker:
Citi and amex.
[Galaxy Note5 Q&A, Help & Troubleshooting] netnerd:
i got my att note5 tuesday, Sept 1, 2015. i keep signing up and give them my email like every few hours! haha

today, Sept 3, when i click on the samsung pay stub, it lets me download the app ! i never received the samsung beta accepted email.

when i enter my Bank of American ATM card number, it said invalid number. is atm card the same as debit card? this bofa atm card has "no" mastercard or visa logo on it.

maybe i visit bofa tommorow and ask them for a debit card with mastercard logo on it?
[Galaxy Note5 Q&A, Help & Troubleshooting] Dovigoldberger:
I'm a platinum member too hope we get access.
[Galaxy Note5 Q&A, Help & Troubleshooting] meek2100:
I don't get this whole service level system. I've purchased and registered a Verizon S6 Edge, an ATT S6 Edge, and an ATT S6 Edge+ in the last 4 months. Yet, some how I'm only a Silver Service level. My wife has done the same exact thing and she is gold. But if you look on Samsung+ at table 1 each of these devices would be 30k+ combined. So why is it that neither of us have qualified for platinum service level?
[Galaxy Note5 Q&A, Help & Troubleshooting] nique0201:
I'm platinum but I've had every s and note device they've made all versions of the gear and the level OVers and a 4k Sammy 3d TV lol so I should be!!
[Galaxy Note5 Q&A, Help & Troubleshooting] buzzy3970:
Ha ha same here. Every wide known galaxy s(except for the gs4) and every note except for the original and n5. Have the tab 1, note 10.1 2014, gear 1 and 2. Also a few other Samsung products like tv's and Blu rays. I'm platinum as well, but think it's because of a lot of longtime purchases.
[Galaxy Note5 Q&A, Help & Troubleshooting] DrexelDragon:
Yeah.. so it's 8AM on the east coast. So far nothing yet. I wonder what time we'll start to hear stuff.
[Galaxy Note5 Q&A, Help & Troubleshooting] buzzy3970:
Well I tried signing up for the beta. Everything went smooth the lady asked for my Samsung id and phone. It wasn't until I said the provider that the rep said at this moment Verizon isn't one of our partners. Now she didn't say that they won't support it, but at this moment it's a no go. Kinda bummed because I've been excited about Samsung pay since the s6 announcement. Seems like a good payment alternative when you forget or don't feel like bringing your wallet somewhere. She also told me it's invitation only so I may be included if Verizon does decide to support samsung pay in the next few days which is highly unlikely lol.
[Galaxy Note5 Q&A, Help & Troubleshooting] DrexelDragon:
Yeah that sucks :(

Did you call the hotline? When did you and what did you say?

I'm tmobile so when I called they said I was good to go but I haven't heard anything yet today.
[Galaxy Note5 Q&A, Help & Troubleshooting] buzzy3970:
Yes I called the hotline just told her my Samsung id, the phone I had, and the subscriber. Everything was fine until I said I had Verizon. It was pretty much downhill from there :(
[Galaxy Note5 Q&A, Help & Troubleshooting] netnerd:
i able to download the apk from this link. but i unable to install it on my att s6 edge- on 5.0.2.

should i use my upgrade on Note5 ?

i really want to play S.Pay early !
[Galaxy Note5 Q&A, Help & Troubleshooting] DrexelDragon:
So was she like going to send you an invite or something?
[Galaxy Note5 Q&A, Help & Troubleshooting] buzzy3970:
No she said it was invitation only. Said that you can't just sign up.
[Galaxy Note5 Q&A, Help & Troubleshooting] DanRyb:
Did she say how you get invited? Is it based on that level shown in Samsung+? I'm only Silver :(
[Galaxy Note5 Q&A, Help & Troubleshooting] buzzy3970:
She said invitations would randomly be sent out, but no way to sign up. I'm starting to think the beta will be available to a closed selected few. Guess we'll see. Hope we find out some info today.
[Galaxy Note5 Q&A, Help & Troubleshooting] DanRyb:
Darn that stinks. So there's probably no help in calling that help line then.
[Galaxy Note5 Q&A, Help & Troubleshooting] meek2100:
They also said that the invites would be sent out in waves that only a couple would actually be sent out today. :(
[Galaxy Note5 Q&A, Help & Troubleshooting] DanRyb:
Interesting. I just wish they'd release some information on how people are being invited. Is it that status in Samsung+ app or random or what? I'm too impatient to wait another month! lol!
[Galaxy Note5 Q&A, Help & Troubleshooting] meek2100:
I was told by the rep, that management would be picking participants at random, but I still wonder if it is going to be only platinum level people since one of their benefits is "Eligibility for consideration to participate in limited invitation-only device trial programs".
[Galaxy Note5 Q&A, Help & Troubleshooting] buzzy3970:
I received an email labeled beta testing and got excited upon opening just to find out it was a survey lol. I'm guessing it was from the phone call I made earlier.
[Galaxy Note5 Q&A, Help & Troubleshooting] meek2100:
I had the same thing happen.
[Galaxy Note5 Q&A, Help & Troubleshooting] DrexelDragon:
I haven't heard of anyone who has gotten into the beta so idk what is up.
[Galaxy Note5 Q&A, Help & Troubleshooting] soicyboy:
It only works with Bank of America or US Bank credit or debit cards.
[Galaxy Note5 Q&A, Help & Troubleshooting] DanRyb:
Can't use an ATM only card. Has to be a debit or credit card (needs Mastercard or VISA logo).

That being said I registered my BofA VISA debit and went to Ralph's to buy some groceries! They don't have NFC readers. I went thru the self-checkout and it worked FLAWLESSLY! The screen prompted for PIN but I just pressed credit and it said approved right away! SO NEAT!!!!! The only thing is the transaction does not show up in the transaction history of the app. But it definitely went through, checked my account online.

Very cool! Man this thing is so much better than Apple Pay for the mere fact it can work almost anywhere!
[Galaxy Note5 Q&A, Help & Troubleshooting] falcons2:
It sucks that it only works with those cards. Was able to install the beta tonight and found out neither Sapphire preferred or amex is supported.
[Galaxy Note5 Q&A, Help & Troubleshooting] netnerd:
anyone know if i can drop by BofA and get a debit card with mastercard logo on it?

or they have to mail me one.

i have a BofA atm card without mastercard logo, samsung pay said invalid number.
[Galaxy Note5 Q&A, Help & Troubleshooting] DanRyb:
LOL it does stink. I'm sure after beta all the major banks will be on board. Honestly I work at a credit union, it's where my primary account is too. I literally went to BofA and opened an account online and then went to the local branch to pick up a temp debit card just so I can try this out lol. Our processor doesn't know when we'll support Samsung Pay, apparently it's a bit different on the "back end" than Apple Pay (we've supported Apple Pay since early February).

---------- Post added at 06:49 PM ---------- Previous post was at 06:49 PM ----------

Do you have a checking account? If so, yes, BofA does instant issue debit cards. Mine is a Visa that I got tonight. But either MC or Visa should work.
[Galaxy Note5 Q&A, Help & Troubleshooting] netnerd:
my checking is at citibank. i only have saving account at bofa. maybe i drop by bofa tommorow to see what happen.
[Galaxy Note5 Q&A, Help & Troubleshooting] DanRyb:
You will need a checking account at BofA to get a BofA debit card.
[Galaxy Note5 Q&A, Help & Troubleshooting] netnerd:
screw that ! i'm not opening another checking account (already have checking at citibank) if they dont give me any free money.

i logged on to my chase online, it said if i opening a checking account with direct deposit, they give me 300$
[Galaxy Note5 Q&A, Help & Troubleshooting] DAvid_B:
yes because every car with 4 wheels is exactly the same and works exactly the same way.

go fill up the tank in your tesla with diesel now..
[Galaxy Note5 Q&A, Help & Troubleshooting] DanRyb:
Hahaha no free money from what I could see. But I've no doubt Citi will work when it's out of beta! :)
[Galaxy Note5 Q&A, Help & Troubleshooting] jonathanhtc:
Finally I'm in too!!!
[Galaxy Note5 Q&A, Help & Troubleshooting] integlikewhoa:
If it took you that long to figure that out, you have an issue reading. Not only is it posted in the email and on the pay beta site but this was posted in this thread back on page 4 or 5. #2 is your issue.
[Galaxy Note5 Q&A, Help & Troubleshooting] BADBOY1412:
So update guys,i change the sim to the one shipped with the phone then bam,the install button appear.wooo hoo!
[Galaxy Note5 Q&A, Help & Troubleshooting] falcons2:
I knew it was only for the select few cards but was hoping it was going to work with some others. You don't have to be an ass about it.
[Galaxy Note5 Q&A, Help & Troubleshooting] dinhduc296:
Cool! it would be great if somebody in the US had a good way to get this going early. :D
[Galaxy Note5 Q&A, Help & Troubleshooting] harlenm:
Anyone ever try it on one of these machines? It will not read it no matter how many times I try. Always returns a card error.
[Galaxy Note5 Q&A, Help & Troubleshooting] integlikewhoa:
I guess I took it as you had been waiting to find out what was already spelled out clear as day. They clearly show what cards work (only two of them), meaning that all other cards don't work. Sorry

---------- Post added at 07:36 AM ---------- Previous post was at 07:32 AM ----------

Did you stand the phone on end and swipe it threw the slot? :D

I have not tried that machine that I remember, but have you got it working on others. After a few swiped I have developed my own tapping technique to get it to read fast and correct.

My wife literally tried to swipe the phone across the scanner the first few times which resulted in errors. Later she found it wasn't the phone or machine that was the problem. Just needed more practice. :good:
[Galaxy Note5 Q&A, Help & Troubleshooting] harlenm:
These are my machines, so I tried it about a dozen times, in different angles and directions, nothing worked.

I have only used it once, but it was successful.