yashsingh1/xdaforums huggingface dataset:
[Onetouch Idol 3 Q&A, Help & Troubleshooting] n3tnut:
Just tested using adb reboot bootloader again and this is the result: error: device unauthorized. Please check the confirmation dialog on your device.

Something else I tried was running fastboot commands in the narrow window that the phone initially boots (black screen with Android logo) but that didn't seem to work either. I tried:

fastboot reboot-bootloader

fastboot -i 0x1bbb reboot-bootloader

fastboot -i 0x1bbb devices

I noticed if you plug the phone into the computer via USB while the phone is off, it will briefly power on to the Android logo/black screen before flashing the battery status once and turning off. Is this an opportunity to send fastboot or adb commands to the phone?

I'll try messing with the adbkey stuff later when I have time to dig into it.
[Onetouch Idol 3 Q&A, Help & Troubleshooting] petrov.0:
There is a tool from Alcatel (TCL) which can perform upgrades of the device from a Windows PC. You can try it if nothing else helps. There are two COM ports available under Windows when the device is powered off and the USB cable is connected to the phone. This tool use them to perform some checks on the device and probably will continue with an upgrade (it says that all of your data will be wiped after the upgrade etc. so there is a possibility to overwrite everything with a stock image) ... there are instructions how to work with it. The link is from the French support section of Alcatel. Despite that the program has support for 6039 and 6045 is not clear for which of their versions.
[Onetouch Idol 3 Q&A, Help & Troubleshooting] famewolf:
The problem is we currently have no stock images in the format it requires to flash to restore the device. I would think those have to be available first?

---------- Post added at 02:56 AM ---------- Previous post was at 02:55 AM ----------

You can't do fastboot commands until the phone is IN bootloader....so you'd have to do adb reboot bootloader

adb devices

etc....
[Onetouch Idol 3 Q&A, Help & Troubleshooting] petrov.0:
It is possible the program to download these images from a server.

I found another interesting thing. The device has a download mode. It is activated when the phone is powered off and connected to a PC. You must wait the display to turn off after the charging battery symbol and then to press and hold both volume keys, after which to press and hold the power button (without releasing these for the volume). But still don't know what to do in this mode. No device is detected on my Linux box when the phone is in this state. Probably I should try in Windows.

Also when the Alcatel upgrade tool was trying to detect the phone I'm almost sure that one of the COM ports was

Qualcomm HS-USB Diagnostics 9006

there is a lot information for other devices how this can be used to unbrick your phone, so this is a some start. The images which the people flash through it are in raw format.
[Onetouch Idol 3 Q&A, Help & Troubleshooting] Nikola Jovanovic:
I tried that upgrade tool, but it got stucked at 5% so I restarted the phone.. Didn't try again since then

In that tool there is option at start to select your device..

Now goes the same old story

Sent from hell

Edit; Got in download mode by holding up+down volume buttons and power button immediately after, but PC don't recognize the device also as upgrade tool..
[Onetouch Idol 3 Q&A, Help & Troubleshooting] famewolf:
well it's easy enough to do a dd if=/dev/whatever of=somefile.img if thats the raw you are talking about...does the tool look like it flashes a single partition or the whole phone at once? (I'm linux only so can't look at it). Thanks for the info!
[Onetouch Idol 3 Q&A, Help & Troubleshooting] petrov.0:
Yes, dd makes raw images. But there is another problem.

The device enters in download mode AND is recognized as a device connected to a COM port (under Windows). The problem is that it is not Qualcomm HS-USB Diagnostic 9006 as I thought previously. It is recognized as Android HS-USB QDLoader 9008 (the Android part in front probably is because I've installed the official tool from Alcatel (TCL)). The recovery from this interface (QDLoader 9008) is a lot harder (but still possible). This is what I've learned to here:

- In order the device to enter in the real download mode you must follow the previous steps and when the red screen with sign Download mode (or something similar is shown) hold the volume up button. Only the LED will continue to lit and the device will be shown under the Windows device manager.

- The tools which will be needed from qualcomm are QPSTConfig or QPST device manger and emmcDownload. The device however probably will needs to be recognized as Qualcomm HS-USB... in order these programs to work.

- Also knowledge how to work with these Qualcomm programs (I have read some things ... but).

If someone else is willing to join the research is welcome :). It's too late here, I will continue tomorrow probably.

Oh I forgot ... just in case that someone else is playing with this too. To exit from this mode disconnect the USB cable and hold both volume keys and the power button.
[Onetouch Idol 3 Q&A, Help & Troubleshooting] famewolf:
Well I did find some documentation that may be of use.

http://androidxda.com/download-emmc-dl-tool

This also looked interesting: http://www.androidbrick.com/unbrick...oader-9008-if-you-have-the-right-kind-of-rom/
[Onetouch Idol 3 Q&A, Help & Troubleshooting] DallasCZ:
Hello,

so as far as i understand.

ALL you Bricked owners tried to install update over rooted (and just disabled root, not unrooted), modified rom, with custom recovery?

If this is true... ARE YOU NUTS? :)
[Onetouch Idol 3 Q&A, Help & Troubleshooting] famewolf:
Do you really think posts like this are helpful? Now I didn't brick mine but as I recall prior to now no one has tried to do an update after rooting so how exactly was someone who isn't psychic supposed to know that just unchecking superuser (which according to the docs says it will hide) was not sufficient for this particular update? They would have been fine if the update had not also clobbered their custom recovery which would have had both adb access and a reboot to bootloader option. Also there were also plenty of folks who modified files on their system folder such as build.prop and platform.xml and ended up in boot loops as well and since Alcatel didn't put "reboot to bootloader" in the i and Y models factory recovery (but did in the K and in all models of the 6039 idol) they are stuck unless the new method petrov.0 mentioned is viable. The last url I posted leads to a tool which may be exactly what we need for windows users.
[Onetouch Idol 3 Q&A, Help & Troubleshooting] famewolf:
One of the posts I read seemed to indicate that when the phone is in download mode the partitions are visible from linux and it's possible to for example dd a recovery.img directly to the recovery partition. The user specifically mentions having done this on an Alcatel phone. If the user can flash TWRP to their recovery they then have the option to use the power/vol up combo to get into the recovery and from there they can either use the built in adb to manipulate files on /system, flash a factory image or reboot to bootloader to manipulate via fastboot. I plan to investigate this after my phone finishes doing a backup I have running. Here's the post:

http://www.modaco.com/index.php?app...c&content_id=365713&content_commentid=2164117
[Onetouch Idol 3 Q&A, Help & Troubleshooting] petrov.0:
Yes, the partitions should be visible if the device is in download mode and is shown on the COM port as HS-USB Diagnostic 9006. Unfortunately this is not the case with the Idol. It is shown as HS-USB QDLodaer 9008 and as I said earlier it is a lot harder to be recovered when is in this state. I didn't have much time today to look into this, but at least I found a version of QPST which recognizes the phone and probably will be able to recover it. I need to experiment first as there is a need of a specific programmer (an mbn file) and some other files which should tell on the programmer what to do. I'm optimistic however that it is possible only the recovery partition to be reflashed and I hope that the guys with the bricked devices will be able to continue from there. I will post an update when I have more information.
[Onetouch Idol 3 Q&A, Help & Troubleshooting] famewolf:
The tool mentioned here says it handles the 9006 AND the 9008 and works for multiple devices with snapdragon cpu's....it's a gui which is more friendly then the older options.... http://www.androidbrick.com/unbrick...oader-9008-if-you-have-the-right-kind-of-rom/ Glad you hear of your progress.
[Onetouch Idol 3 Q&A, Help & Troubleshooting] petrov.0:
The tool in this is post cannot be extracted. The archive is password protected and the guy provides the password only after donation. I was able to find the same version of this ToolStudio but unfortunately does not work with Alcatel (does not recognize the device). I had success with the activation of the HS-USB Diagnostics 9006 mode through the recovery (the disk partitions however were not visible on the PC). Unfortunately QPST cannot read from the phone for some reason even when the device is in the Diagnostics mode. The emmcDownloader of QPST however is capable to restart the device from mode 9006 while the phone is still in the recovery, to mode 9008 which is the actual download mode. I don't want to experiment with the writing functions of QPST because of the above reasons and also as one wrong step can make my device unusable, so I will give up. Sorry for the guys with the bootloops.
[Onetouch Idol 3 Q&A, Help & Troubleshooting] famewolf:
Recovery is on /dev/block/mmcblk0p27 for the 6045 series (not sure if it matches 6039)...would you be able to put together a bat file that would flash a file named "recovery.img" to that block using the tool in question? You don't need to actually RUN it but honestly what do the boot loops folks have to lose before shipping the phones back to Alcatel? My thought was they could take the batch file..the QPST tool and the twrp image and try it on their own?
[Onetouch Idol 3 Q&A, Help & Troubleshooting] petrov.0:
The recovery is partition 24 on 6039y. But this doesn't matter. The rawprogram0.xml works with sectors of 512 bytes, so the start sector of the recovery partition is needed. The real pain in the a** is the patch0.xml file which must be explicitly specified (in addition to rawprogram0.xml) in order the QFil program to write to the device. This file works with other two gpt_main0.bin and gpt_backup0.bin. What it does is to rewrite the GPT partition tables of the device. The gpt_main0.bin is OK - these are the first 34 sectors of mmcblk0, but gpt_backup0.bin is strange (currently I have no idea how to generate such file). I'm not sure what will happen if patch0.xml is empty. The partition table of the devices in bootlop should be OK, so there is no need to be touched or to be rewritten. More info what should be done with QPST can be found in this thread. The programmer in the 8675_W00 archive from the thread should work for 6045.
[Onetouch Idol 3 Q&A, Help & Troubleshooting] datkevjames:
Watching this thread closely as my 6045i is still hard bricked and still collecting dust all while still having zero support from Alcatel (going on 2 weeks), [MENTION=320962]famewolf[/MENTION] were you able to intercept the download of the OTA on your squid proxy yet? Am I wrong in thinking this update.zip or whatever could be signed so we could flash in stock recovery?
[Onetouch Idol 3 Q&A, Help & Troubleshooting] petrov.0:
Yes the OTA update is signed. But cannot be applied twice, as the initial checks will fail and the update-binary will refuse to continue.
[Onetouch Idol 3 Q&A, Help & Troubleshooting] famewolf:
I intercepted it but it won't do you any good. It's a bunch of patches and not setup to install any actual files and as [MENTION=6866672]petrov.0[/MENTION] pointed out it won't let you flash it again...on a bright note the source code for the phone rom was released by alcatel yesterday.

I'm curious what methods you are using to contact Alcatel because I've read about 2 others who had their phones swapped out fairly quickly by alcatel.
[Onetouch Idol 3 Q&A, Help & Troubleshooting] neilownz:
Is it possible to add the reboot to bootloader option to stock recovery or to see why only the 4.7 has that option? Hmm.
[Onetouch Idol 3 Q&A, Help & Troubleshooting] famewolf:
Although it's very possible it still would not do you any good unless you can get Alcatel to do it (and I did submit it as an issue on their website contact us form with no reply) because if their updates are going to check for a specific checksum and overwrite the recovery ours would never match. If it will never match then might as well run TWRP. Packages signed with their unique signature are the only ones default recovery is going to allow to install. For that we are going to need them to release factory rom images (precompiled) which I kinda expected to be available BEFORE source.
[Onetouch Idol 3 Q&A, Help & Troubleshooting] n3tnut:
What is Alcatel's track record for releasing factory rom images for previous devices? Is it almost a certainty with the recent source release? I'm assuming we would be able to adb sideload the signed factory /system partition from stock recovery if that were the case. I also haven't wiped the /data partition as of yet.

To me the decision is either wait for the factory rom images, or warranty/contact Alcatel to fix this. I'm not in a terrible hurry as I grabbed a Moto E 2015 to get by in the meantime. Damn good cheap backup phone IMO!
[Onetouch Idol 3 Q&A, Help & Troubleshooting] famewolf:
I can't speak for their previous phones as most were intended for the low end market but this is their first flagship and they've been pretty on the ball about things....the source came out in under 90 days.....multiple updates every 4 to 6 weeks...we even got the stagefright update long before many of the big names. If they release the source there is really no reason for them NOT to release factory images.

---------- Post added at 01:47 PM ---------- Previous post was at 01:35 PM ----------

@petrov.0

This looked interesting and the fact you make your own "backup" would make me think it would generate those supplemental files you were referring to...."you" in this case being someone with a working phone although I'm not giving someone else my data partition.

http://alcatelstar.blogspot.com/2013/08/how-to-restore-backup-alcatel-idol-star.html
[Onetouch Idol 3 Q&A, Help & Troubleshooting] petrov.0:
This is for devices with Mediatek board. From my experience with MTK devices (I had/still have one of these) I can say that they are very different than Qualcomm. The tools are not compatible.
[Onetouch Idol 3 Q&A, Help & Troubleshooting] famewolf:
Oh well...I saw "alcatel idol" and got hopeful. Thanks for the followup.
[Onetouch Idol 3 Q&A, Help & Troubleshooting] bab1c:
Same problem for me,

Someone have a idea to boot in fastboot ?
[Onetouch Idol 3 Q&A, Help & Troubleshooting] Peosa:
So, I've tried to root my phone, and that's obviously a big fail for me....

It's now completely bricked. I can't boot, even in recovery mode. Only Download mode is available.

Do you think I can try to send it to warranty, or will they see all the mess I did and refuse it?

And without beeing able to access the recovery, do you think there'll be a way to flash a rom (like this one: http:*/xdaforums.com/idol-3/development/rom-arde-dev-team-v1-5-0-2-idol3-stock-t3167082) and use it again in the not so distant future ?

Thanks for all the work you do to help noobs like me being able to use their brand new phone again....
[Onetouch Idol 3 Q&A, Help & Troubleshooting] nanaki45:
Try this http://www.alcatelonetouch.com/contents/download/otu/mobile-upgrade-q-4-8-7-setup.zip it work fine for me ( first boot take 10 min ) ...
[Onetouch Idol 3 Q&A, Help & Troubleshooting] Peosa:
I've already tried this, but I tried again, and my phone is only detected in Download mode.

But even this way, the software always ends with a red "Read terminal information failed. Please check the phone status" after about 3 minutes.

Thanks anyway...
[Onetouch Idol 3 Q&A, Help & Troubleshooting] petrov.0:
As [MENTION=320962]famewolf[/MENTION] asked me in one of the other threads, and provided the necessary information, I created the files which can flash a recovery image on the phone in Download mode. If someone still has a phone in bootloop state after the upgrade and wants to experiment with it, please let me know. The files are for 6045 (16GB).
[Onetouch Idol 3 Q&A, Help & Troubleshooting] theHuntronTracker:
I was also able to unbrick my Idol 3 4.7" (6039S) phone using the Alcatel Mobile Upgrade Q software.
[Onetouch Idol 3 Q&A, Help & Troubleshooting] datkevjames:
I would LOVE to test this out, my 6045i from Amazon is still bricked. What do I need to do?
[Onetouch Idol 3 Q&A, Help & Troubleshooting] petrov.0:
Hi [MENTION=6320208]datkevjames[/MENTION] ... Download this archive. Decompress it and place the TWRP recovery for 6045 in the same folder with the other files from the archive. Rename the recovery to recovery.img and follow this guide.
[Onetouch Idol 3 Q&A, Help & Troubleshooting] datkevjames:
Did exactly as the guide said and this is what happens:

Sahara Version:2
Start Sending Programmer
Download Fail:System.Exception: Unable to download Flash Programmer using Sahara Protocol

at QC.QMSLPhone.Phone.QPHONEMS_SaharaArmPrgDownload(String sFileName)

at QC.SwDownloadDLL.SwDownload.QPHONEMSSaharaDownloadArmPrg(UInt64& version, String armPrgPath)
Download Fail:Sahara FailSahara Fail
Finish Download

Thank you in advance for further assistance.
[Onetouch Idol 3 Q&A, Help & Troubleshooting] famewolf:
Did you install BOTH QPST and Mobile Upgrade Q? You might check if they have a version for amd64 because the 6039 is not a 64 bit cpu..might be you need different versions.
[Onetouch Idol 3 Q&A, Help & Troubleshooting] petrov.0:
What's your windows version ?
[Onetouch Idol 3 Q&A, Help & Troubleshooting] datkevjames:
Windows 7 Ultimate 64bit, I'm guessing this may be the cause. Should I turn off driver signing & put Windows in test mode?

1. Completely uninstalled all drivers & devices pertaining to Android using USBDeview & Rapr then restarted.

2. Installed drivers from Mobile Q 4.8.9 (updated version for another phone and strangely this isn't listed for our device under Idol 3 at Alcatel's website but it's in the list of devices to select in this updated version).

3. Turned off and plugged the cable while holding Vol +/- to put the phone back into Download mode.

4. Connected phone and Windows sees it as Android HS-USB QDLoader 9008 (COM53) could this also be a problem since it should say Qualcomm HS-USB QDLoader 9006 or 9008?

5. Followed guide exactly, get the error.

QPST 2.7.422 & Mobile Q 4.8.9 are installed to answer your question [MENTION=320962]famewolf[/MENTION], I have also tried Mobile Q 4.8.7's drivers and it's the same exact scenario.

I've tried actually using the Mobile Q app (both versions) but it just hangs forever. I believe Windows is unable to see the device after the app switches it over to Download mode.

So close to getting this thing unbricked, thank you guys.
[Onetouch Idol 3 Q&A, Help & Troubleshooting] petrov.0:
I used the same Windows version, started normally and QFIL started as administrator. I guess you have Microsoft Visual C++ (vc_redist) and NET Framework 4.5 installed and no errors during the installation of QPST and Mobile Upgrade Q. What else ... Android HS-USB QDLoader 9008 is OK, it uses the TCL driver. Try with the Mobile Upgarde Q from the french site, 6045 is supported by it as far as I remember. Try your suggestion for the test mode too.

Edit: ... Mobile Upgrade Q is not running at the same time when you use QFIL, right?
[Onetouch Idol 3 Q&A, Help & Troubleshooting] datkevjames:
Both programs installed normally with no errors and I run them separately always. I just installed .Net Framework 4.6 and will try again with the French version and driver signing off in Windows.

I appreciate all the help guys, thank you.

Edit: Gave it a try today with driver signing off and the French link to the Mobile Upgrade Q and unfortunately it gives me the same error. Any further assistance is much appreciated.
[Onetouch Idol 3 Q&A, Help & Troubleshooting] petrov.0:
Please post the full error log from QFIL.
[Onetouch Idol 3 Q&A, Help & Troubleshooting] datkevjames:
Process Index:0
Programmer Path:E:\Downloads\6045i_debrick\6045i\prog_emmc_firehose_8936.mbn
Image Search Path:E:\Downloads\6045i_debrick\6045i
Please select the XML file
Start Download
Program Path:E:\Downloads\6045i_debrick\6045i\prog_emmc_firehose_8936.mbn
COM Port number:53
Sahara Connecting ...
Sahara Version:2
Start Sending Programmer
Download Fail:System.Exception: Unable to download Flash Programmer using Sahara Protocol

at QC.QMSLPhone.Phone.QPHONEMS_SaharaArmPrgDownload(String sFileName)

at QC.SwDownloadDLL.SwDownload.QPHONEMSSaharaDownloadArmPrg(UInt64& version, String armPrgPath)
Download Fail:Sahara FailSahara Fail
Finish Download

It's essentially the same error.
[Onetouch Idol 3 Q&A, Help & Troubleshooting] petrov.0:
Thanks. This message (String sFileName) is strange (it was there on the first run too). It looks like it cannot find the programmer (or there is something wrong with it). There is a sahara.xml file in the extracted folder and there is a comment in it. Can you edit the file in order to looks like this:

<?xml version="1.0" encoding="utf-8"?>
<sahara_config>
<images>
<image image_id="13" image_path="MPRG8936.mbn" programmer="true" />
</images>
</sahara_config>

and to try again (probably the phone needs to be restarted to download mode again). In the mean time I will try to find different MPRG8936.mbn and prog_emmc_firehose_8936.mbn. Tnak you for your time and patience.

Edit: I'm not even sure that this file is used. :o
[Onetouch Idol 3 Q&A, Help & Troubleshooting] datkevjames:
Edited the file using Notepad++ v6.8 unfortunately the same error.

Process Index:0
Programmer Path:E:\Downloads\6045i_debrick\6045i\prog_emmc_firehose_8936.mbn
Image Search Path:E:\Downloads\6045i_debrick\6045i
Please select the XML file
Start Download
Program Path:E:\Downloads\6045i_debrick\6045i\prog_emmc_firehose_8936.mbn
COM Port number:53
Sahara Connecting ...
Sahara Version:2
Start Sending Programmer
Download Fail:System.Exception: Unable to download Flash Programmer using Sahara Protocol

at QC.QMSLPhone.Phone.QPHONEMS_SaharaArmPrgDownload(String sFileName)

at QC.SwDownloadDLL.SwDownload.QPHONEMSSaharaDownloadArmPrg(UInt64& version, String armPrgPath)
Download Fail:Sahara FailSahara Fail
Finish Download

Thank you so much for your time and efforts I really appreciate all the help.
[Onetouch Idol 3 Q&A, Help & Troubleshooting] petrov.0:
OK, I'm looking for different prog_emmc_firehose_8936.mbn files. This one is different (according to its md5sum):

bf71c4c384830362e29522730eefb6a9 prog_emmc_firehose_8936_1.mbn.zip

Rename it to prog_emmc_firehose_8936_1.mbn select it as a programmer and try again. I will update this post if find others.
[Onetouch Idol 3 Q&A, Help & Troubleshooting] datkevjames:
Download errors out saying unknown format or damaged.
[Onetouch Idol 3 Q&A, Help & Troubleshooting] petrov.0:
This is not a zip file. It's the programmer. Download it to the folder with the other files, remover the .zip extension and select it as a programmer in QFIL.