[General Questions and Answers] Xstar410:
kyocera support-live chat

FINALLY BEEN ABLE TO TALK TO SUPPORT, BUT....THEY KNOW NOTHING AT ALL!!!(well an answer I wanted to hear)

Alfredo M (10/26/2015, 10:17:04 AM): Thank you for contacting Kyocera technical support. How may I help you today?

Me (10/26/2015, 10:17:22 AM): when will the hydro wave c6740n source be released?

Alfredo M (10/26/2015, 10:17:40 AM): I am sorry for the inconvenience. Let me assist you with your concern.

Alfredo M (10/26/2015, 10:17:57 AM): But what do you mean by source?

Me (10/26/2015, 10:18:08 AM): the souce IE kernel

Alfredo M (10/26/2015, 10:18:32 AM): This is an issue that is best handle by your service provider, since it is a feature that they provide to the phone. We as the manufacture don't have access to their tools

Alfredo M (10/26/2015, 10:18:58 AM): Since softwares updates are released by service provider.

Me (10/26/2015, 10:19:07 AM): metroPCS builds the rom & NOT kyocera?

Alfredo M (10/26/2015, 10:19:47 AM): Updates are sent over the air

Me (10/26/2015, 10:21:18 AM): Are you sure? since Kyocera has been releasing the source code for every device they made & only the developer(s) have that information & files.

Alfredo M (10/26/2015, 10:21:21 AM): Hello, I have not heard from you for some time. I will be happy to stay for one minute, after which I may have to disconnect this session to support another customer.

Alfredo M (10/26/2015, 10:21:56 AM): We don't have any way to send updates.

Me (10/26/2015, 10:22:00 AM): does the hydro wave support fastboot or have a bootloader that can be unlocked?

Alfredo M (10/26/2015, 10:22:51 AM): At this time we are sad to inform you that there are no plans from Kyocera Corporation to unlock the bootloader of any Kyocera devices

Me (10/26/2015, 10:24:15 AM): does kyocera have any tools to root the device?

Me (10/26/2015, 10:24:36 AM): to gain superuser privileges

Alfredo M (10/26/2015, 10:24:50 AM): Sorry but no.

Alfredo M (10/26/2015, 10:25:17 AM): Becasue it voids the warranty.

Me (10/26/2015, 10:25:58 AM): is there a way to install an app as a system app & I know it would avoid the warranty since I would be also flashing a custom rom as well.

Alfredo M (10/26/2015, 10:27:30 AM): Sorry but not with the normal setting of the phone.

Me (10/26/2015, 10:28:25 AM): is there anyway you can send me the latest update.zip such as a boot.img & recovery?

Alfredo M (10/26/2015, 10:28:45 AM): We don't manage the updates, updates are send from service provider.

Me (10/26/2015, 10:29:53 AM): do you have any special tools to gain superuser privileges? for developers?

Alfredo M (10/26/2015, 10:30:09 AM): We don't provide support to root the phone since this voids the warranty.

Me (10/26/2015, 10:31:18 AM): But, I want to avoid the warranty on purpose so I can turn my hydro wave c6740n into a developer phone

Alfredo M (10/26/2015, 10:31:45 AM): You can find information to root the phone on google.

Me (10/26/2015, 10:32:11 AM): i did, nothing, but the oem tools could root the device

Alfredo M (10/26/2015, 10:33:06 AM): I am sorry but we don't provide information about rooting the phone.

Me (10/26/2015, 10:33:36 AM): I'm going to guess you don't since you cant avoid warranty?

Alfredo M (10/26/2015, 10:34:48 AM): Because we don't handle that information.

Me (10/26/2015, 10:35:10 AM): okay thanks for the help

Alfredo M (10/26/2015, 10:35:18 AM): Is there anything else that I can assist you with today?

Me (10/26/2015, 10:36:09 AM): yea, when you build a new phone make sure it has fastboot, a unlockable bootloader & gain root such as a developer phone!

Alfredo M (10/26/2015, 10:36:17 AM): Just to let you know, the decision to lock the bootloader on our devices is not to cause discomfort to our customers, on the contrary is to avoid any harm to your device. Although Android its an open source Operating System, we want you to stick to the Android OS version specifically designed for the device since this is the version that has been fully tested and approved by Kyocera Corporation and the service provider as well.

Me (10/26/2015, 10:36:57 AM): yes, I know all that

Me (10/26/2015, 10:37:28 AM): but, in the spirit of open source & expensive law suits allows me to do anything to my phone

Alfredo M (10/26/2015, 10:38:14 AM): That is correct but we don't provide that information.

Me (10/26/2015, 10:38:32 AM): you could provide a way to unlock the bootloader for only developers

Me (10/26/2015, 10:38:52 AM): but, you only make consumer NOT developer phones..

Alfredo M (10/26/2015, 10:39:36 AM): Because we only make phone for service providers.

now I'm going to talk to metrocPCS..