yashsingh1/xdaforums huggingface dataset:
[Shield Tablet General] Bogdacutu:
again, LTE or WiFi doesn't have anything to do with the situation. on the new tablet, TegraOTA can download and install updates from Nvidia (or from someone who can intercept your connection and claim to be Nvidia). it's as simple as that, the old tablet is not involved in any way
[Shield Tablet General] alucard_xs:
sure but if they can intercept anymore the tablet throught the TEGRAOTA removed, how could they do ?
[Shield Tablet General] chinna_rao:
He meant before removing the tegraota file...

The presence of that file means nvidia can update(or brick) your tab(old or new) the moment you connect to any network
[Shield Tablet General] sdunne:
UK based RMA replacement arrived today, in a huge box with shipping mats for the return (preassembled packing box, granular packing mats & heavy duty polythene envelope.. no expense spared)

Looks like no free tablets for the brits then.

No advance warning from Nvidia at all, luckily I was late going to work today :(
[Shield Tablet General] theoriginalslick:
If you check the *ship to* info it mentions a treatment and transfer recycling company, presumably for disposal only. I had all the same packing materials come with mine but I'm not about to send it back because they sent me a box and some tape.
[Shield Tablet General] enjoimadcow:
Got my box to ship back the old tablet today. The return label is to a company called Surface Art Engineering INC. A quick google search shows that the place looks like a reman factory among other things. I wonder if it's safe to keep this tablet still or will they deactivate my new tablet due to me not returning it. I'm going to hold on to it for a little to see if I get an email like "we haven't recieved your old tablet yet".
[Shield Tablet General] mmds99:
Im worried anyone else?

Well i submitted my claim on the day it came out last month. I got an email that said my claim had been submitted BUT>>> it had a return address of [do_not_reply@NVIDIA-tablet-recall.com] well i looked up the domain which is through safedomains and doesnt have a site and has a owner name from STERICYCLE.com which is a weird medical waste site.

Has anyone received their replacement tablet who had received email from these address?

thanks for your help.
[Shield Tablet General] An Droid:
Stericycle is processing the recall on behalf of Nvidia.
[Shield Tablet General] legendnexus:
So tomorrow will be end of the 4-week period for me (request RMA on July 31st) and still no tracking information has been sent. I called the hotline yesterday, I was pretty much told keep calm and wait till monday....
[Shield Tablet General] sbdags:
Mine turned up today in the UK. It's a different model too - the back has a different feel and the volume and power buttons are more pronounced.

I have de-OTA'd my old one as it came with a huge box to send it to some recycling centre in Liverpool.
[Shield Tablet General] Frankenscript:
Keep Calm

and

Carry a fire extinguisher
[Shield Tablet General] Dano_Spumoni:
Still No shipping info or word from Nvidia 8/29/15

Los Angeles Shield owner and as of 8/29/15 still no shipping confirmation from Nvidia. I'm very concerned about not having advanced notice of delivery for a somewhat expensive tablet. I hope they get the recall email system up and running soon.
[Shield Tablet General] romracer:
Stericycle is a waste management company specializing in incinerating toxic waste. They are handling the returned tablets.

Are you sure your old tablet wasn't just that - old? Months or more of dirty fingers on the back, and those rubber bumpers under the buttons can wear down (as well as the bumps on the volume buttons themselves).
[Shield Tablet General] sbdags:
I suspect the back yes - but the buttons are different. Old = flat squared off buttons. New = rounded and more prominent.
[Shield Tablet General] Snah001:
Bit off topic, sorry!

@sbdags

How are you atm? Quite a while since my TF700 was sold.

Expected a Rom from you here one day!

How are things private (health of your wife)?
[Shield Tablet General] sbdags:
Working on OMNI based rom now :) Wife is doing well thanks - all good :good:
[Shield Tablet General] Michalko5896:
Hi guys, I can have SHIELD Tablet with Y01 battery but I'm little bit afraid of that fire hazard. It is running cool without any signs of overheating but I'm still worried that I can get my house burned. What is your opinion, is the danger real or is it just small number of batteries affected and this is just procaution by Nvidia? thank you for your answers!
[Shield Tablet General] gqukyo:
It's always better to be safe than sorry. Not all Y01 batteries are affected. You need to either check your serial on their recall site or use the newest OTA to verify.

If you plan on keeping and using it and something bad happens, you have no one to blame but yourself especially after you posted here acknowledging you knew about the recall...
[Shield Tablet General] CM17X:
I'm really in shock after seeing a bunch of people keeping the fire hazard tablets and not happy with that, they go to nVidia forums posting things like "Ha ha, thank you, nVidia, now i have 2 tablets". Seriously,. what a lack of common sense.. If the tablet burns your but* someday, you're in your own, they did their part.
[Shield Tablet General] mmds99:
Really?

The back of the tablet pops right off with no effort, clip the red and black wire, pull the battery out and stick in new battery from eBay and your done! And you have a safe tablet. Maybe 10 min job to have a safe second tablet.

So easy a simpleton can do it!
[Shield Tablet General] CM17X:
If you have a link video tutorial for that, it would help, for common person with no techy skills, that's nothing they have in mind, they are just waiting to see what happen.
[Shield Tablet General] Beave2012:
How do you guess it's a safe tablet after replacing it with an eBay battery? Does the battery you are buying have a reported better record than 4 in 88000 thermal runaway? Did you find the same battery as the new ones are shipped with?

Ask yourself, what is better about the battery your getting than the recalled one? The ebay special battery could be 3 AA lithium batteries taped together, but because of the 3.7v spec and "it fits in the tablet case" mentality I think people are assuming that all batteries are build the same, except "the Y01 was just a bad battery, all other batteries MUST be good."

You are better off removing the battery and modifying it to run without any battery at all., worst case scenario then is the tablet gets fried and becomes unusable anyways, but at least there is no thermal runaway.
[Shield Tablet General] mmds99:
You would have to search around

Jeeze there's 1000's of different makes and models with different voltages, just find one in the same range of specs, and if your worried about a off brand, then get a samsung or other brand name battery. They may not make it for this device and might not find a perfect fit but there are thousands of different models just have to search until you find one that will work. I'm betting your not much of a hardware or technical guy. I've been doing this stuff for many years. Its not rocket science, the tablet is not defective its the battery, so just replace with a same spec Samsung battery.

And no I would not try to do a direct power connection without a battery or some kind of capacitor setup, it probably would fry it.

After thinking about it I think you are right for saying this and i believe most people should send them back, on the flip side people who want to keep it and have the ability to remove the battery should.
[Shield Tablet General] Jonor:
Finally

Norwegian here. Submitted my claim July 31st, tracking ID received by email August 28th, parcel sent from Eindhoven the same day. New tablet will probably be delivered today, UPS.
[Shield Tablet General] ReiverBlade:
received mine today (not too long, from Eindhoven UPS ) brand new in box, no refurbished.
[Shield Tablet General] chinna_rao:
has anyone from asia received theirs?

if yes then by which courier service?

am from india and have been waiting for a tracking id since two weeks...customer care is of not much help
[Shield Tablet General] Beave2012:
I do think it's possible to replace it, but so many people are looking to find any battery that fits. The issue nvidia had with this battery was it did not hold up under extreme charge-discharge that the k1 processor and charging circuitry was demanding. This was causing hot Temps in the battery cells and in a few situations a short crossing between cells causing thermal runaway. I honestly don't think the original battery was defective, it just didn't have the quality needed for the torture. This is what makes me nervous about those individuals seeking out any old battery.

For most people I assume they would be safer with the old battery if it does not get hot, at least more so than any eBay battery. Now... If we can find the b01 battery that is another situation entirely, I'm hoping for this.

As for no battery, provided it's done right, it should work. A resistor rated at 1 ohm and 4 watts with a capacitor would do the trick with a few more tricks, (I can't find a high enough amperage in line regulator so I have to rely on a resistor for drop down voltage) , but for most people this is a lot harder than expected.
[Shield Tablet General] xabierd:
Would it be safe (and possible) to run the old tablet without battery plugged on TV?
[Shield Tablet General] Beave2012:
That's my goal and the goal of others. You can directly wire into the board and get it to work, but that sucks having to solder the board. I am trying to find a good way to clip on a battery bypass so I can just plug that into the battery and still use the USB power port. Will find out eventually I guess the best option.
[Shield Tablet General] asjstian:
Recived mine just a few minutes ago. Brand new in box ☺ living in Norway. Would be nice to keep both of them ? anyone know if rooting and changing serial number would do it?
[Shield Tablet General] gqukyo:
You can't change serial numbers for must smart devices, at least not easily. You can search the post and see what others have tried.
[Shield Tablet General] chinna_rao:
just received this

Dear NVIDIA tablet owner,

We apologize for the delay in sending your replacement SHIELD Tablet.

We are fulfilling claims as quickly as we can, in the order in which they were received. In some cases, we are running behind our target delivery of 2-4 weeks. We’re doing everything we can to accelerate the schedule.

We’ll notify you when your unit ships. In the meantime, should you have any questions, please contact us at nvidiashieldtablet@stericycle.com.

Thanks for your patience.

NVIDIA
[Shield Tablet General] Iggy City:
So Nvidia just send me an apology, saying my tablet hasn't even been shipped yet? :(

Sucks because I was expecting it this week as I submitted the claim on Aug 2. I'm in Canada btw, any fellow Canadians get the same email?

The email reads:

"Dear NVIDIA tablet owner,

We apologize for the delay in sending your replacement SHIELD Tablet.

We are fulfilling claims as quickly as we can, in the order in which they were received. In some cases, we are running behind our target delivery of 2-4 weeks. We’re doing everything we can to accelerate the schedule.

We’ll notify you when your unit ships. In the meantime, should you have any questions, please contact us at nvidiashieldtablet@stericycle.com.

Thanks for your patience.

NVIDIA"
[Shield Tablet General] cmilj:
Got the same thing... Croatia! well im not angry since this gives me extra time to safe keep my old one :)
[Shield Tablet General] adampdx:
I'm tempted to email them and ask if I can just have my money back. I'll send the bunk tablet to them, they send me $400. Or maybe $200 and a Shield TV.
[Shield Tablet General] Iggy City:
Should ask them for a GTX Titan instead :D
[Shield Tablet General] legendnexus:
First day RMA submitter here and I got the apology email today as well....
[Shield Tablet General] adampdx:
Yes! Brilliant!
[Shield Tablet General] mmds99:
Same here

I'm in the USA and received the same email today about the delay.

I've got the LTE version
[Shield Tablet General] ggravier:
Same here! :) And already went through one BlissPop update... works like a charm.

I must say, though, that battery / power management on BlissPop is much much less efficient than the official NVIDIA firmware... :)

---------- Post added at 11:35 AM ---------- Previous post was at 11:32 AM ----------

Same here! Moi aussi! And old tablet immediately flashed with new bootloader and BlissPop (using WinDroid for the bootloader) before it could be bricked.
[Shield Tablet General] Frankenscript:
My guess is they planned for a certain number of RMAs, or at least a certain pacing of how quickly people would file for RMA over time, and had underestimated significantly and are swamped.
[Shield Tablet General] rvbeppler:
I've received a message from nvidia on September 2nd:

Dear NVIDIA tablet owner,

We apologize for the delay in sending your replacement SHIELD Tablet.

We are fulfilling claims as quickly as we can, in the order in which they were received. In some cases, we are running behind our target delivery of 2-4 weeks. We’re doing everything we can to accelerate the schedule.

We’ll notify you when your unit ships. In the meantime, should you have any questions, please contact us atnvidiashieldtablet@stericycle.com.

Thanks for your patience.

NVIDIA

It seems that some tablets are delayed. I'm in Brazil.

Another question, I'm worried about being charged by customs, since it's very rare they miss a tablet in the inspection. Will nvidia pay for the customs tax in some way?
[Shield Tablet General] toasty69:
I got that message last week too. Don't know when I'll receive mine.
[Shield Tablet General] jt3:
My wife and I both submitted our recall info on the day it was announced. Got the "delay" message a while back, and had just about given up until... Got an email today (both of us) that the replacements had been shipped, and that we should expect them in 3-7 days. Checked the tracking numbers and found they'd actually been shipped yesterday -- overnight shipping -- and they were waiting for us on the porch when we got home.

Unlike what others have said, there was a return shipping box (complete with label and even packing tape -- nice touch), so they expect the old one back. The good news is that the box CLEARLY is designed to only fit the tablet itself, but they sent me a complete retail package as a replacement (even had a new SIM). It's very clear that the extra power adapter and cable is mine to keep. The instructions say to remove all accessories from the old tablet, so I'm keeping the extra stylus too.

What the instructions do NOT say is how long I have to send the old one back. My wife is practically all of the way through S1 of the Walking Dead game, and since we've never rooted, she'll probably lose the save-game, which is important for starting S2. She's thinking about waiting for the Marshmallow update, which has a data-backup feature, and hoping that Google saves the day... unless anyone knows of a way to backup this app's data, without root. Does anyone have DIRECT experience that Helium works with this app?

Oh, one more thing... The typical Android "New Device" restore doesn't seem to happen on this device. So, my apps weren't automatically downloaded. No biggie, but something to watch out for. I took the precaution of backing up my storage using USB MSM, and placing the old device in Airplane mode before turning on the new device, so I have something to compare config settings.
[Shield Tablet General] chinna_rao:
Hi all,

Just got an email from a UPS rep in India asking me to fill out a few KYC forms. Tab was shipped from Netherlands on 17th and will arrive at Mumbai on 19th.
[Shield Tablet General] toasty69:
After the the email update from 2 weeks ago, I still don't have anymore updates from nvidia... Getting a bit worried that I'll never get my replacement tablet now.
[Shield Tablet General] JogibaerNr1:
Mhh my doesn't boot, still dead. :( I have shorten out the green and white cables of the nvidia shield board and soldered black and red to the appropriate usb cables, but nothing happen when I try to switch it on. I've tried it on USB Port as well as on USB Charger. :crying:
[Shield Tablet General] kernelmoron:
Just received this mail. I'm from Buenos Aires, Argentina.

According to the tracking information I'll be receiving it tomorrow. I'll update further by then.
[Shield Tablet General] Iggy City:
Got my shipment notification finally (Canada). Looks like it'll be here today or tomorrow. :D
[Shield Tablet General] 3Dpixel:
In 7 day the new one is delivered and it's in new box to..

Upper box is new.
[Shield Tablet General] toasty69:
I finally got my shipping email today.
[Shield Tablet General] rvbeppler:
Finally got my shipment email. There's a tracking code from UPS and it's coming very fast from the US to Brazil (about 3 days!).

Also, they've answered my email clarifying that all duty expenses will be paid by nvidia. So, no worries for me at all.
[Shield Tablet General] :
Got shipment notification on ups today :)
[Shield Tablet General] Jaybenosa:
When did you guys file for replacement? I did the whole recall process in August 12th and haven't received my replacement unit not have I got an email about delays in shipping. Only email I got was confirmation and a 3-4 week window.
[Shield Tablet General] adampdx:
Anyone with an LTE tablet having issues with the SIM card not showing up? As in the system won't detect the sim card?
[Shield Tablet General] Frankenscript:
Took me about 5 weeks. USA, LTE version.
[Shield Tablet General] kernelmoron:
I'm from Argentina. I just received a UPS letter saying that my replacement Tablet is held up in customs. I've talked to UPS over the phone and they tell me that the sender didn't asume responsablity of any extra charges so I need to pay import taxes (which usually is 50% of the package cost). I'm trying to see what I can do, but if I have to pay u$s130 to get my replacement I'll return it.

To make things clear, NVIDIA doesn't asume responsability for any extra charges at customs. Not only that but, by UPS policy, once you receive the letter, you asume that responsability (storage and import taxes).

I'll report back when I have more news.
[Shield Tablet General] rvbeppler:
That's very weird. Mine was shipped in Sep' 21th from Indianapolis, and arrived today, Sep 25th on Brazil. That's faster than our own postal service even inside the country.

I was worried about import taxes, but nVidia in an earlier e-mail told me to not worry about. In the tracking system, I could see there was an exception due to they didn't have my personal data to pass through customs, but I don't know how, they made it up very quickly and it arrived to me today.

The most interesting, there's an attached invoice from UPS, with a message telling me not to pay this invoice because it'll be paid by the sender. It was a total of R$ 1.145,06, which is aproximately US$ 285. The tablet was declared with US$ 282,72 value, so, aproximately 100% of taxes, paid fully by nVidia.

This also gives to us an idea of how much does it cost to nVidia a tablet (US$ 282,72).

So, kernelmoron, you should try to contact nVidia through their e-mail address about the recall: NVIDIAShieldTablet@stericycle.com, I think they'll arrange the payment of theses taxes to you.
[Shield Tablet General] kernelmoron:
Yeah, thanks for the advice. I've already sent an email to that address and I'm waiting for a response. I'll report back when I have any news.

Enviado desde mi XT1095 mediante Tapatalk
[Shield Tablet General] 3xeno:
That's reassuring. Given the shield was never sold officially in India, I was on the hook on whether they would ship the replacement here. Still no shipping update though!
[Shield Tablet General] chinna_rao:
Hi [MENTION=3276537]3xeno[/MENTION] ...i received the tab today...

had to steal it from the courier guy...

UPS forwards its to a third party courier from Mubai(GMS courier in my case)

never heard of those guys...office was a tiny single room beneath the stairs of an old building...

there was just an unlocked door and since the guy wasnt picking up my phone(he answered when he got a call from his head office)i just went in and took my package home...

:D
[Shield Tablet General] rvbeppler:
They have never sold it officially in Brazil too, but sent me a replacement one as well.
[Shield Tablet General] toasty69:
Strangely the unit shipped to me here in Hong Kong came from the Netherlands... In case, I don't have to return my old tablet, yippee!
[Shield Tablet General] iSparko:
Got a tracking number but it says that it was returned to sender because of missing/incomplete exportation details ?
[Shield Tablet General] ReiverBlade:
29 June ;p received 31 August so, basically 8 weeks
[Shield Tablet General] Kelvin838:
I filled in the recall form on Sep 28 and got my tablet today, so it took less than 4 weeks. the method was UPS Next Day Air Saver® so it came very fast.
[Shield Tablet General] Ballbreker73:
Impostos shield tablet

Oi cara, tudo bem? Estou tendo alguns problemas pra receber o meu novo shield tablet, visto que a UPS toruxe uma cobrança de 880 reais, que eu acredito ser do imposto de importação... Vc recebeu o seu normalmente? Vi que vc mandou um email para a Nvidia antes, vc acha q foi isso q isentou os impostos? Pq sinceramente se eu tiver q pagar tudo isso, eu vou desistir e retornar o tablet pra Nvidia! Sou de São Paulo tb, e o meu saiu de Indianapolis, mas no tracking information do site da UPS aparece q tinha ocorrido um problema e que o método de entrega tonha q ser trocado, e assim o tablet passou para Miami e de lá veio para São Paulo... Aconteceu o msmo com vc?

Obrigado!
[Shield Tablet General] Cer3alKiller:
I forgot to comment, i didn't had to pay any fees in the end, i just explained that it was an RMA from a faulty battery, customs asked me to present some sort of proof of that so i just took rma confirmation emails in and that was just enough, i guess customs employees are not that bad after all. Did you get yours man ? Saludos.
[Shield Tablet General] magatsu82:
It never arrived, nor I received any emails from Nvidia =/
[Shield Tablet General] TSpartan:
Tutorial

You could do a tutorial on how to do that?
[Shield Tablet General] magatsu82:
After 10 months I received nothing from Nvidia =/
[Shield Tablet General] esun:
Aww, updated my unused Shield and I don't have the faulty battery. I wanted a new one :(
[Shield Tablet General] MGREX:
Anyone knows which batches had this issue?

I mean, if I buy a new shield today what are the odds it will have the overheat issue?
[Shield Tablet General] gqukyo:
Probably low since nowhere really sells the original anymore. Pretty sure they stopped making them in favor or the k1. Besides if you do get one, you can get a replacement.
[Shield Tablet General] markymark567:
So I bought my tablet back in 2014. It is still on OTA 3.0 and it is rooted with a LOCKED bootloader. I was out of the Android game for a while (busy with school). I'm jumping back into it and I'm a bit lost. So from what I understand I can do the recall (if eligible) and somehow keep them from killing my original shield??

sent from my Nexus 5x
[Shield Tablet General] runandhide05:
Well I am not saying I will do this, but if the device no longer has a kill switch (custom rom) when I first boot the new device, And they don't want the defective device back... Well you see where I am going
[Shield Tablet General] MrHollow:
Pretty sure it's hardware serial (id) based so when you turn it on and connect it to the internet it will send a kill signal. Not exactly sure how it would work though and i see where you're going and i'd probably do the same but they probably thought about it too so.....
[Shield Tablet General] Chris_c81:
Even keeping for spares would be a great idea for out of warranty repairs.
[Shield Tablet General] ZirPrize:
So do we get a new tablet?

Or do they just swap the battery?
[Shield Tablet General] darkrangr:
Did anyone else get an email?I haven't received one yet.
[Shield Tablet General] superm1:
New tablet.

Yeah mine came almost immediately.