yashsingh1/xdaforums huggingface dataset:
[ZenFone 2 Q&A, Help & Troubleshooting] FraRu:
Model: 4GB RAM

Baseband version: 1527_5.0.33.1_0714, 1527_7.0.20.0_0723

Build number: LRX21V.WW-ASUS_Z00A-2.20.40.58_20150804

Problem: When I tap on any quick tools button (first line with green buttons in quick settings panel) SystemUI crashes, I noticed this bug in the last FW update.
[ZenFone 2 Q&A, Help & Troubleshooting] jimchee:
I just got the .59 update installed on my 551 and since the update I can't turn on Bluetooth. Is this a bug in the update or install problem?
[ZenFone 2 Q&A, Help & Troubleshooting] NiKiToS-04:
Model: 4GB RAM 64GbROM

Baseband version: 1527_5.0.33.1_0714,1527_7.0.20.0_0723

Build number: LRX21V.WWW-ASUS_Z00A-2.20.40.59_20150807_7712

Problem: When changing DPI power saver stoppes working. Running 390 DPI

How to recreate: Change DPI from default

Carrier(s): O2 Germany, E-Plus Germany

I know it's not exactly the OS itself, but a fix would be appreciated as well.
[ZenFone 2 Q&A, Help & Troubleshooting] andresre20:
help me!

hello I have a problem with the phone, what happens is that after installing the ROM CyanogenMod my phone does not turn on or screen gives only vibrates and can not enter the recovery or the fastboot .
[ZenFone 2 Q&A, Help & Troubleshooting] Captain Danger:
Hello!

When I go to safemode and return back the icons are all set to default and the apps that I have locked have no lock on them anymore. Not sure if it is just me? Any fix for it?
[ZenFone 2 Q&A, Help & Troubleshooting] calvinpflores:
WiFi Keep scanning on bug (after .59 update)

Hi,

Keep scanning on option under WiFi > Advance > Keep Scanning On would turn itself on after unplugging device from charger. Seemed like this would happen if Power Management is set to either Performance or Balanced. Even when on Smart Saving. Each time a you connect and remove the charger, it switches Keep Scanning to On automatically.

It drains battery life and would have to go settings each time afer charging to turn off/disable Keep Scanning On. Please fix.
[ZenFone 2 Q&A, Help & Troubleshooting] marcof93:
Model: 4GB RAM (ZE551ML)

Baseband version: 1527_5.0.33.1_0714, 1527_7.0.20.0_0723

Build number: LRX21V.WW-ASUS_Z00A-2.20.40.59_20150807

Problem: I can change lockscreen wallpaper only with asus launcher enabled, if I use a third part launcher (ex. Nova Launcher) I can't change it.

How to recreate: Try changing wallpaper with Asus Launcher disabled.
[ZenFone 2 Q&A, Help & Troubleshooting] mr_gourav2000:
Problem with shareit app.

Every time when I share anything from shareit by my zenfone 2 reboot after finish it.

:crying::crying::crying:
[ZenFone 2 Q&A, Help & Troubleshooting] alex.o:
I'm still having this issue even after the most recent OTA. The phone will randomly say there is no sim card inserted. I can toggle airplane mode on and off to correct it. I can't send or receive calls or texts while it says no sim card.
[ZenFone 2 Q&A, Help & Troubleshooting] smokinjoe2122:
Hi Tuanies...I've had very few bugs in comparison to some other phones I've had :) but, I do run into the Double Tap to Wake not working every now and then. I quick fix is to just hit the power button and it will start workin again. I do use Asus Cover, and I get the same experience with that also.
[ZenFone 2 Q&A, Help & Troubleshooting] Mister_Simon:
Model: ZE551ML (2.3GHz/ 4GB)

Baseband Version: 1527_5.0.33.1_0714,1527_7.0.20.0_0723

Build Number: LRX21V.WW-ASUS_Z00A-2.20.40.59_20150807_7712_(XXXX)

Problem: AT&T LTE Database and Zenfone 2

Asus needs to work with AT&T to include/add the Zenfone 2 to AT&T's LTE database so that LTE can be provisioned by AT&T.

I realize there is a current workaround to provide an alternate IMEI to receive LTE, however this method is not fool-proof and largely depends upon the co-operation of AT&T tech rep as well as can be overwritten by AT&T IMEI system sweep checks.

The addition of Zenfone 2E to the AT&T list of smartphones should make this process easier.

If anyone has gotten AT&T LTE working using their

REAL SIM1 ZF2 IMEI

, please reply.
[ZenFone 2 Q&A, Help & Troubleshooting] 903tex:
If you use cricket or straight talk then it works fine. The problem isn't ASUS but att and there stupid imei phone list. You can get tech support in att and tell them the problem and hopefully you can get someone that will put a LTE imei on the phone that works
[ZenFone 2 Q&A, Help & Troubleshooting] Capataz:
This does not happen to me. I'm on 2.20.40.59. Completely stock (non-rooted, bootloader untampered).

---------- Post added at 10:44 AM ---------- Previous post was at 10:41 AM ----------

Have you disabled any system apps? This may be caused by a system app that you disabled.

---------- Post added at 10:47 AM ---------- Previous post was at 10:44 AM ----------

Yes, I confirm this bug as well. This seems to happen when I have my phone in a very tight jeans pocket and the screen is pressing to my leg. It wouldn't initially screen-on when double tapped, and I would have to wake it up first by pressing the power button, then the double tap would work.

---------- Post added at 10:54 AM ---------- Previous post was at 10:47 AM ----------

Have you disabled any system apps? This could be due to a disabled app.
[ZenFone 2 Q&A, Help & Troubleshooting] jimchee:
Nothing frozen, I refreshed the full update for .59 and that fixed it.
[ZenFone 2 Q&A, Help & Troubleshooting] almghoool:
Model: 4GB RAM

Baseband version: 1527_5.0.33.1_0714, 1527_7.0.20.0_0723

Build number: LRX21V.WW-ASUS_Z00A-2.20.40.59_20150807_7712_user

Problem: Video recording is zoomed and make the the video file quality very poor.

Making factory/reset from recovery deleted internal storage data.

Carrier(s): AT&T in Sim 1, NO SIM in Sim 2

Wi-Fi Frequency (if connected): 2.4 GHz
[ZenFone 2 Q&A, Help & Troubleshooting] dwmw2:
Model: 4GiB RAM

Baseband version: 1527_5.0.33.1_0714,1527_7.0.20.0_0723

Build number: LRX21V.WW-ASUS_Z200A-2.20.40.59_20150807

Problem: Cannot easily dial using SIP

How to recreate: Register SIP account. Attempt to dial a number (not from addressbook) using a SIP account.

The special dual-sim dialler seems to have been designed by someone who forgot that these devices could make SIP calls. So when I enter a number using the dialpad, and all I can do is press the green 'SIM1' or 'SIM2' buttons at the bottom to actually place the call... using one SIM or the other. There's no way to use SIP instead.

So the only way I've found to make a SIP call is to first start calling it using a SIM. Then cancel the call before it goes through. Once it's in the call history, *then* I can click on that entry in the log and get a pop-up asking me to "Select a SIM", which is actually lying and lets me choose from the available SIMs *and* SIP accounts.
[ZenFone 2 Q&A, Help & Troubleshooting] Captain Danger:
|---HELP---|

I will again post it as no one quoted me on this :

When I go to safemode and return back the icons are all set to default and the apps that I have locked have no lock on them anymore. Not sure if it is just me? Any fix for it? Using Zenfone 2 - 551 ML 2 GB, 16 GB.
[ZenFone 2 Q&A, Help & Troubleshooting] ambar_official:
No Network Signals

Hi Developers,

I am not getting Network signals, my Serial Number and IMEI numbers got changed when I flashed stock rom because of bootloop issue after an update. I have downloaded the rom from Asus website only, Please help!!:crying::crying::crying::crying::crying:

Thanks in advance
[ZenFone 2 Q&A, Help & Troubleshooting] karlkarloff:
Screen Time Out

Not sure if this is a bug or maybe more of a feature request, but since getting my ZF2 it seems that certain apps that would keep the screen on and override my sleep settings on my old phone do not work on my Zenfone. Most notably, Alarm Clock+ is/was the first app I noticed with this. Also while playing games the screen turns off if I am at a part where something is loading or i don't touch the screen. I have my sleep setting on 15 seconds, just to help save battery life. I could increase the time limit I know, which would help with the game issue, and as a work-around I turned on the screen always on under developer options when charging under developer options to fix the issue with my alarm clock app since it sits on my nightstand on a dock. Maybe something like a smart screen setting that would keep the screen on while you were looking at it? Again I'm not sure if this a bug or an intentional choice to save battery, but just thought I would mention it.

My phone is the 551 with 4G RAM and 64G storage

Thanks
[ZenFone 2 Q&A, Help & Troubleshooting] vivek680:
Locking phone restarts it

Model: 2GB ZE551ML

Build number: WW Z00A 2.20.59

Can't get phone in operation to check exact information

Problem: Stock ROM, latest firmware, non-rooted, phone 2 months old. Suddenly today morning the phone randomly started to heat up, stopped responding and shut down. I plugged it in, charged it, switched the phone on. Apps weren't responding when opened. WiFi didn't turn ON/OFF (kept trying to connect though, phone heating up again). I decided to wipe cache in recovery mode. Did that. Restarted the phone, tried to connect to wifi, it didn't. Double tapping screen to lock or pressing lock button did a soft reset of the phone. I then went to recovery mode again and did a factory reset, wipe data & cache. Still issue of restart on locking is there. No recent changes (after last firmware update a week ago) made to phone. Any idea what to do? (will go to the service center tomorrow if issue not solved today). Will I need the box and papers included of the phone if it needs replacement? I lost it while shifting to a new house.
[ZenFone 2 Q&A, Help & Troubleshooting] Tuanies:
You should bring it to a service center with your original purchase receipt.
[ZenFone 2 Q&A, Help & Troubleshooting] Zelota91:
Bluetooth

Model: 4GB RAM

Baseband version: 1527_5.0.33.1_0714, 1527_7.0.20.0_0723

Build number: LRX21V.WW-ASUS_Z00A-2.20.40.59_20150807

Problem: sometimes when I turn on bluetooth then I can't turn it off. If I switch off, after 5/10 second it turn on again automatically, until I reboot the phone, than it rest off normally.
[ZenFone 2 Q&A, Help & Troubleshooting] jetates:
zenfone 2 restarts by itself completely random.

wiped data and cleared cache too. it restarted for 40 times in 2 days.

any help would be appreciated. thanks

keywords: asus zenfone 2 restart reboot problem 551ml 2.20.40
[ZenFone 2 Q&A, Help & Troubleshooting] Mister_Simon:
Model: ZE551ML (2.3GHz/ 4GB)

Baseband Version: 1527_5.0.33.1_0714,1527_7.0.20.0_0723

Build Number: LRX21V.WW-ASUS_Z00A-2.20.40.59_20150807_7712_(XXXX)

Problem: Screen Orientation gets locked in Landscape view when viewing a video in landscape. The app does not auto-orient when phone is flipped to horizontal position.

Exiting to home screen fixes the problem sometimes and other times a complete reboot is necessary.
[ZenFone 2 Q&A, Help & Troubleshooting] maor23:
did asus still dont fix the Android OS DRAIN BATTERY problem?
[ZenFone 2 Q&A, Help & Troubleshooting] Mrinal Roy:
OS drain is still here...I get 4 hrs of sot while on 3g....
[ZenFone 2 Q&A, Help & Troubleshooting] DOTC:
Bluetooth Issues

Model: 4GB RAM

Baseband version: 1527_5.0.35.1_0815, 1517_7.0.20.0_0723

Build number: LRX21V.WW-ASUS_Z00A-2.20.40.63_20150824_3790

Problem: Bluetooth doesn't connect properly when dialing a number. It will also disconnect if on a call and another call comes in.

How to recreate: Connect Bluetooth headset to the phone, dial a number (you can hear audio in the headset) call that person. Bluetooth beeps like it knows its connected, but the call goes directly to the headset speaker. Have to switch to speaker phone then back to Bluetooth. Happens every single time I call someone. I've reset my headset, rebooted several times etc.

Carrier(s): T-Mobile in Sim 1

Wi-Fi Frequency (if connected): 2.4 GHz / 802.11ac
[ZenFone 2 Q&A, Help & Troubleshooting] kaichi20:
delete

where to complain about 3rd party apps?
[ZenFone 2 Q&A, Help & Troubleshooting] vagoj:
Wake up in the pocket

Model: 2GB RAM 1.8 GHz Z00AD

Baseband version: 1527_5.0.35.1_0815, 1527_7.0.20.0_0723

Build number: LRX21V.WW-ASUS_Z00A-2.20.40.63_20150824

Problem: Wake up when are in my pants pocket

How to recreate: When I put the phone in my pocket with the power button down and the charging port up, the screen touch mi legs and the phone wake up, only some times, when some of light enter in the pocket

Carrier(s): Movistar Mexico in Sim 1, NONE in Sim 2

Wi-Fi Frequency (if connected): unknown

Thanks
[ZenFone 2 Q&A, Help & Troubleshooting] yoelnico:
Model 4gb ram asus_700ADA

Firmaware: mr6-lrx21v.cn=asus_z00a-2.17.40.17_20150521_1216_user

Uninstalled superSU and installed Kinguser and after reboot the mobile got stucked on boot.

Thanks
[ZenFone 2 Q&A, Help & Troubleshooting] jemdell03:
Having problem on some apps

I have zenfone 2 (ze551ml) 2gb ram and 16gb internal memory

Does nba2k14 support lollipop

It crashes after a minute it says "Unfortunately nba2k14 has stopped"

PLEASE HELP

Does anyone encountered this problem?
[ZenFone 2 Q&A, Help & Troubleshooting] MynnyD:
Very poor audio while on headphones

Model: 2,33 GHz, 4GB RAM

Baseband version: 1527_5.0.35.1_0815, 1527_7.0.20.0_0723

Build number: LRX21V.WW-ASUS_Z00A-2.20.40.63_20150824

Problem: Audio quality on headphones is very poor, makes listening to music impossible.

How to recreate: Attach any decent headphones (30$+), play a song. Compare with any other device.

Carrier(s): T-Mobile CZ both Sims

Wi-Fi Frequency (if connected): 5 GHz / 802.11n

One of the users with the same bug reported that on the same phone with CyanogenMod ROM, the audio quality is ok, so it has to be some weird issue with drivers. I have tried different equalizers including Viper FX with no success. Soundstage is tiny, bass either non existent or muddy and trebble hurts ears. Thanks in advance for looing into it!
[ZenFone 2 Q&A, Help & Troubleshooting] BTB11:
OBB files being deleted

Model: 2GB RAM (ZE550ML)

Baseband version: 1527_5.0.35.1_0851, 1527_7.0.20.0_0723

Build number: LRX21V.WW-ASUS_Z008-2.20.40.43_20150824

Problem: OBB files keep deleting themselves without freeing space.

OBB files of games keep deleting themselves without freeing space on internal storage and cannot be found anywhere.

I read somewhere that the files are present in some root folder but i dont have root.

Pls help.!!!!!!!
[ZenFone 2 Q&A, Help & Troubleshooting] hmaxos:
Model: 4 gb ram, 64 gb internal storage.

Base version: 1527_5.0.35. 1_0815,1527_7.0.20.0_0723

Build number: LRX21V.WW-ASUS_Z00A-2.2040.63_20150824_3790

After the latest update, Camera stopped working. Factory reset didn't help. Uninstalling then reinstalling Camera app didn't help. Should I downgrade? and how? Thank you.
[ZenFone 2 Q&A, Help & Troubleshooting] raghu222:
Model: 4GB RAM, 64GB Internal Storage

Base version: 1535_5.0.37.1_0831,1535_7.0.22.0_0824

Build Number: LRX21V.WW-ASUS_Z00A-2.2040.90_20150903_4959_user044030427_201501060109

After upgrading to the above latest version, I have several issues:

1. Loses the connection to network very frequently. It is more so if I am in "Roaming" status.

2. Too many resets. In a single day, average is 3 to 5 resets. Again, frequency increases if I am in "Roaming" status.
[ZenFone 2 Q&A, Help & Troubleshooting] Phoost:
Every morning I have a notification one App (Foldersync) might be responsible for Battery drain. I miss a feature to Whitelist this App.

Folderync syncs my smartphone to a private cloud. Means background activity while screen is off is ok.
[ZenFone 2 Q&A, Help & Troubleshooting] Makhamashev:
Last CyanogenMod and 551 4G

Hello.

I use ZE551ML (Z00A) 4G

If I set the display of the battery to the ON position. After the charge, which is indicated by an LED, the LED stops blinking when the events. After rebooting all normalized to the next connecting and disconnecting the charger.
[ZenFone 2 Q&A, Help & Troubleshooting] bishnuprasad14:
Double tap to sleep not working for other launcher

Double tap to sleep not working for other launcher.

When used the stock launcher provided by Zenfone 2, double tap to sleep is working.

But when used other launcher, it doesn't work.

I have tried with almost all launcher.
[ZenFone 2 Q&A, Help & Troubleshooting] Hritik154:
Screen flickers and phone is almost unusable after latest update..earlier it was working fine..and no support by any official guys..atleast you can talk to your dev team about this cuz its getting annoying..and try fixing it in next update
[ZenFone 2 Q&A, Help & Troubleshooting] N15H4NT:
The double tap to wake and sleep while on the homescreen works with ASUS Zen Launcher only. If you are in any different application or using a different launcher, then double tap on the status bar to put it to sleep. Hope this helps!
[ZenFone 2 Q&A, Help & Troubleshooting] Schamperd:
Battery problem Asus zen2

Hello,

I have the probleem that the gast charging isnt working.

An other big problem is when the phone say or has die exsample50% battery life it shuts down and i have to recharge.

The other way its the same battery life 30% only reboot or has 75%.

Its hard to say how long and en at the battery life is.

Got the 2.3ghz 4 gb and 64 gig internal.
[ZenFone 2 Q&A, Help & Troubleshooting] L0rDKadaj:
Model: 4GB RAM

Baseband version: 1527_5.0.35.0.1_0815, 1527_7.0.20.0_0723

Build number: LRX21V.WW-ASUS_Z00A-2.20.40.97_20150917

Problem: When I use compile my app to the device, the apk doesn't seem to install on the device.

Carrier(s): U Mobile

Wi-Fi Frequency (if connected): 5 GHz / 802.11ac

Here is the stacktrace that I got:

java.lang.UnsatisfiedLinkError: No implementation found for java.lang.String android.os.SystemProperties.native_get(java.lang.String, java.lang.String) (tried Java_android_os_SystemProperties_native_1get and Java_android_os_SystemProperties_native_1get__Ljava_lang_String_2Ljava_lang_String_2)

at android.os.SystemProperties.native_get(Native Method)

at android.os.SystemProperties.get(SystemProperties.java:64)

at android.os.Environment.<clinit>(Environment.java:906)

at android.os.Environment.getLegacyExternalStorageDirectory(Environment.java:407)

at android.os.Debug.<clinit>(Debug.java:96)

at android.ddm.DdmHandleHello.handleHELO(DdmHandleHello.java:164)

at android.ddm.DdmHandleHello.handleChunk(DdmHandleHello.java:91)

at org.apache.harmony.dalvik.ddmc.DdmServer.dispatch(DdmServer.java:171)

java.lang.UnsatisfiedLinkError: android.os.Debug

at android.ddm.DdmHandleHello.handleFEAT(DdmHandleHello.java:176)

at android.ddm.DdmHandleHello.handleChunk(DdmHandleHello.java:93)

at org.apache.harmony.dalvik.ddmc.DdmServer.dispatch(DdmServer.java:171)

java.lang.UnsatisfiedLinkError: android.os.Debug

at android.ddm.DdmHandleProfiling.handleMPRQ(DdmHandleProfiling.java:187)

at android.ddm.DdmHandleProfiling.handleChunk(DdmHandleProfiling.java:88)

at org.apache.harmony.dalvik.ddmc.DdmServer.dispatch(DdmServer.java:171)

Aborted
[ZenFone 2 Q&A, Help & Troubleshooting] nagarjuna9:
my phone stucked at asus loading screen and not going into home screen so what should i do to get my phone back
[ZenFone 2 Q&A, Help & Troubleshooting] ione2380:
For me, the sound quality on headphones is great. Almost as good as on my m8. I'm using poweramp.

Nothing to see on this line

---------- Post added at 09:46 PM ---------- Previous post was at 09:32 PM ----------

A temporary fix for that, is to disable power saving app. But you have to be rooted.

Nothing to see on this line
[ZenFone 2 Q&A, Help & Troubleshooting] human75:
Did you update to latest firmware? i had same problem with old firmware. now it is just perfect with latest firmware...
[ZenFone 2 Q&A, Help & Troubleshooting] Caebron:
Bug found: Softkeys still vibrate even when phone is asleep. They vibrate with the screen off and are touched. The home key and the recent tabs key don't do anything except vibrate, while the back key will wake the screen.

Occurence 1/10.

ROM: Stock ASUS 2.20.40.97 (rooted)

Steps to replicate issue:

1) Turn off phone via Power button or let display turn off on it's own.

2) Press any of the soft keys and they will vibrate.

3) The back key will also wake the phone
[ZenFone 2 Q&A, Help & Troubleshooting] lewellyn:
I was wondering if you've found a workaround besides "cancel call, place call again" yet. (Alternate dialer, maybe?) This is, honestly, the only issue I've seen posted with this model which makes me very hesitant to make the purchase (else it'd be in my hands already, rather than me sitting here debating "2GB vs 4GB vs wait for what comes out in the next weeks from other manufacturers"). Also, how well do incoming SIP calls work on the ZenFone 2, since they forgot about them in the dialer?
[ZenFone 2 Q&A, Help & Troubleshooting] mattwheat:
I was having the same issue, it eventually got worse. I think it's due to me swapping sims with my Nexus 6 so much that the slot got worn out. I bought a replacement dual sim w/micro sd ribbon and replaced it. But its still not working. I've flashed the stock firmware with fastboot and still nothing. I don't know if the new ribbon is bad or something more internally.
[ZenFone 2 Q&A, Help & Troubleshooting] merihy:
hi, I use Nova launcher. if you mean by double tapping on the lock screen then it works. But for the home screen pages, double tap to sleep only work when you double tap to the status bar, other places doesn't work. it's asus launcher feature I guess. hope this helps ;)
[ZenFone 2 Q&A, Help & Troubleshooting] drbobb:
I use a couple of apps that remain visible via a persistent notification (Smart Wifi Toggler, aNag, Battery Widget Reborn), and after the most recent firmware upgrade they are getting constantly shut down. There is no shortage of RAM (4 GB model) and they are allowed in the autostart manager. Very annoying, as I rely on the operation of aNag in particular.

Also I find that if the screen is locked while an app other than the launcher is in the foreground, on unlocking the screen the foreground app has usually been shut down and I'm back at the home screen. This doesn't seem to affect Play Music (at least as long as it's playing), but does affect other apps (such as the browser).

This may be related: my carrier notifies me via SMS of unanswered incoming calls, and recently I've been getting these notifications sometimes when said call is not in the call log, and the phone never rang. Could the phone app be getting terminated and unable to service incoming calls at times? Im in range of rather strong signal most of the time.
[ZenFone 2 Q&A, Help & Troubleshooting] projectisaac:
Thought I'd include some bugs I've found. I'm on the latest firmware (9/17 worldwide), and using a ze551ml 4GB RAM with the 1.8GHz processor and 16GB internal memory.

When attempting to change the default notification sound in settings, using an app like zedge does not change the sound; the setting keeps the previous sound and displays the previous sound. Changing through media selector works fine.

When attempting to set up Google voice as the voicemail provider, a message "com.android.phone has stopped" pops up and the change fails.

When listening to music on Google voice, plugging in headphones while music is playing results in the music stuttering for an indefinite amount of time. Pausing and resuming does not resolve the issue. Plugging in headphones while paused does not result in this issue.
[ZenFone 2 Q&A, Help & Troubleshooting] drbobb:
I found this so annoying I took the trouble to downgrade to a previous firmware version (2.20.40.90) - but the bug is still there...
[ZenFone 2 Q&A, Help & Troubleshooting] gipikay:
Please update tzdata to latest version (2015f or later), my country political authorities though changing the timezone and switching off DST was easy as pulling a switch, most Android manufacturers failed a couple of week ago (and some Windows or Linux devices). This is more of an Android issue, but I must root to fix it myself