yashsingh1/xdaforums huggingface dataset:
[Shield Tablet General] Chris_c81:
Because the Shield is pretty limited demand, when compared to other Android devices, spare parts outside of Nvidia are pretty hard to find.
[Shield Tablet General] gqukyo:
My RMA was a full retail box. I even asked if I could keep the charger and usb cable from my original and they told me I could without being charged. I just sent back the old box with the old tablet only. Not sure how the replacements for the batteries are but if they're true duplicates of the serial number and IMEI then you probably won't get a retail box. If not then you'll probably just get a full retail box.
[Shield Tablet General] eurominican:
What was the issue you had? I wonder if this is common practice or you just got lucky. Are you in USA?
[Shield Tablet General] gqukyo:
It was my fault, basically all boils down to a bad twrp theme. Because it was a bad theme, I couldn't slide to confirm anything and it wasn't booting. Couldn't do anything about it. Was surprised Nvidia was ok with RMA'ing it. Thankfully my replacement did not have the bad battery.

---------- Post added at 07:00 PM ---------- Previous post was at 07:00 PM ----------

And I am in the U.S.
[Shield Tablet General] magatsu82:
Already completed the process and receive the confirmation email, my concern now is that I'm from Argentina and whenever we receive tech from abroad we have to pay 50% of the retail price to be able to get it pass through customs. I am not willing to pay more money for a tablet I already paid :S anyone has any ideas on how they are going to handle this?
[Shield Tablet General] bleached45:
Son of a bit... er... Well crap. I paid for this with one of my first paychecks, brand new. I would not be OK with getting a refurb if I paid full price, especially since it is their issue. I was fine with everything until this point. Thanks for letting us know. Luckily, mine has barely even gotten warm... and I've had mine in a case with a screen cover on it. Now I'm tempted to just keep it.
[Shield Tablet General] samakas11:
my situation is similar to yours but for me only way i could receive it was this. i let them send new tablet to usa then via third party to my home country and i have to pay 18% of 300$ but it was only way because they can not send it to my country georgia(country not state :( )
[Shield Tablet General] Ultimist:
I have the Y01 version, too, unfortunately. But the RMA process was pretty easy.

If anyone can actually figure out a way to keep our "old" tablets alive after activating our new ones, what's the worst that could happen if we choose not to return the old one? It's not like NVIDIA has my billing information to automatically suck money out of me, as I bought my tablet through Newegg... So they can't really force a person to send the tablet back.

I suppose the worst that could happen is that they could send me a bill for the tablet. But the worst that could happen for them is when I don't send them any money.
[Shield Tablet General] Chris_c81:
Wow, seriously? I'm getting my RMA back this Tuesday. Wonder if it'll be boxed. I only sent the Tablet back and kept the box!
[Shield Tablet General] sorenjul:
Hi

It looks like my tablet has a serial number in the affected range and the battery type is Y01, but when I fill out the form on the web page it tells me that my tablet isn't affected.

Have anyone else seen this?

\Sorenjul
[Shield Tablet General] Chris_c81:
I know it makes sense but to confirm for anyone in my situation. Basically I was mid way through an RMA process when news of this recall broke. I was at the point the replacement had just been sent out to me and I am awaiting delivery today/tomorrow. I asked if the replacement would be one of the unaffected units and I got a reply today:

Which is a relief on one hand, but not on the other as I don't get to keep one for spares lol
[Shield Tablet General] oliwek:
on your shield tablet, in settings menu, where you see the battery type, did you click on Y01 to start the RMA process ? (I assume you have already flashed the last OTA firmware upgrade, and you're using android 5.1.1)
[Shield Tablet General] def1003:
hopefully someone will be figuring out how to save the old one, i dont plan on turning on the replacement until this happens, mine has never even been remotely warm the only thing that ever pissed me off was netflix crashing/freezing im guessing that is a bug others are dealing with too
[Shield Tablet General] sorenjul:
Hi

Yes, i manually entered the web address because I couldn't click the link. And when i entered the serial nummer om the form i said that the product wasn't affected.

I think I might send an email to support.

/Sorenjul
[Shield Tablet General] Themaniacboy:
I suppose the only way keeping your old tablet functional is turning off wifi and never switch it on again.

There is one other way to keep your old tablet functional, but that is illegal and can get you into prison.

If enough people are interested and think it's worth the risk i'll tell how.
[Shield Tablet General] magatsu82:
I know what you mean, you want to break into Nvidia facilities, where they keep their servers, erase all registries of our tablets manually and then blow up the whole building. it could be a good way to keep our old tablets, not sure if it is worth all the time you need to gather the intel =/
[Shield Tablet General] Themaniacboy:
Haha no man, well actually...

I am talking about changing the serial/imei.
[Shield Tablet General] Ultimist:
Ooh, please do tell. Knowing what you have in mind doesn't guarantee I (or anyone else) would actually do it, whatever it is. But still I''d like to know just out of curiosity.
[Shield Tablet General] Themaniacboy:
You can use fastboot or a program to change your imei and serial number. Nvidia asked your serial number to register the device and make it unusable after you turn on your new tablet. I don't think you can change your serial number with fastboot, but you can with a program.

I'm not sure if you have to change your imei to keep the old device functional, so you should change both to make sure.

To change your imei with fastboot : http://dammybas.blogspot.nl/2014/11/how-to-change-imei-of-any-android-phone.html?m=1

To change your serial number and imei with a program : http://www.dillishblog.com/2014/11/27/how-you-can-change-imei-or-serial-number-on-android/

I'm not aware of any other method to change your serial number except the one mentioned above.

I have not tried this yet, but i will when i receive my replacement tablet.
[Shield Tablet General] YuriPan:
I had my tablet RMA'd sometime this spring, due to some weird scratching sound it made every now and then (btw it didn't go away in the new tablet, it must be some issue the SHIELD tablets have but Nvidia hasn't noticed) but they asked me to send it all in its original package, chargers and all but as soon as they got it, they shipped a new device from another country. Imagine that I shipped mine to the Netherlands and the new one was sent to me from the UK. I kind of regret not keeping the stylus to have a backup. Anyway. It was fully packaged, unused, like the one I bought from the store. I believe the new ones will be shipped the same way, but we will either just be asked to ship back the old ones afterwards, or dispose of them. I personally don't care about keeping the old one (except the stylus and perhaps remove the protective membrane I bought and put it in the new one if I can without filling it with dust), I only want to keep the old stylus because the way they receive the old tablets its obvious they will be disposed anyway. Nobody checked mine so with the second one I didn't even bother waiting for the warranty to end before unlocking the bootloader. Anyway, getting a new replacement for free without being charged for the shipping is good even if your device works fine, it will last longer since it will be running for less time (of course when used modestly, not thrown against walls, or bricked repeatedly etc).

The shipping will be totally free most probably, judging from previous RMA requests.

Also, I went through the process and got the standard email saying it will take 2-4 weeks for the new one to come here and that's all. Did anyone get anything else? Like a specific RMA request ticket code, a tracking number etc?
[Shield Tablet General] Chris_c81:
Not to mention another 12 months of warranty. Don't get why some people are complaining about having a refurbished unit when you're getting your warranty reset.
[Shield Tablet General] YuriPan:
Well, I dunno, but I know for sure that even if downgrading can keep your device from getting bricked by Nvidia, I am in no position to 1) order a replacement battery from abroad and 2) replace the battery myself. So I'm satisfied with getting it replaced, maybe even more than I was the first time.

I only really hope I can move my screen protection cause I paid 9-10 euros to get it, it was custom made and is matte, which has helped me greatly at using my tablet in bright places without increasing much the brightness, cause it drains so much of the battery. In general their service is excellent, although they've made plenty of mistakes in their devices (bad wifi signal that can't be fixed, screen and cracked corner issues in the first units, lots of battery drain that does improve but requires too much attention from the user etc), but they replace it for the slightest reason and take care of all the shipping costs (and FedEx is rather reliable as a courier company) and your warranty is reset.

I hope I'm not offending anyone, but aren't you a taaad bit too greedy hoping to use the old tablet as well? What can you do with two tablets that you can't do with only one?
[Shield Tablet General] Chris_c81:
Don't get me wrong, I'm more then pleased to have a working refurb with 12 months warranty.

To answer your question about greed though. Greedy or opportunistic?

Where is the greed in wanting to make use of something that would otherwise be destroyed? Especially given Nvidia don't seem too interested in having them back. Better to make use of it then to send it to landfill as far as I'm concerned.

Plus everyone loves an opportunity and potential freebie :)

Personally I would have used it for spares as I'm a bit of a tinkerer. May have been useful for out of warranty repair jobs.
[Shield Tablet General] amartolos:
I'm just curious... IMEI only applies to the LTE devices right? But if I have the WiFi only version, they can't blacklist me if I actually have no IMEI to begin with... Does anyone know how a WiFi device can be "remotely deactivated"?
[Shield Tablet General] YuriPan:
Oh, I see! Well, it could be of some use as far as repairs are concerned! The way you're putting it, I might choose to keep mine as well, since I am sure that the techs WOULD NEVER find spare parts here if I need any repairs after my warranty is over. The device wasn't officially sold in Greece anyway, I found it in a shop in another city but for whatever I need, I have to contact the European Nvidia support site.

I know that even if they ask for it back, I am totally keeping the stylus. I should have also done so the first time. It's a lovely stylus but the rubber tip lasts not too long if you use it a LOT. I'd probably need a new one before the next Easter... I'm taking my notes for the uni on my tablet and I have to admit that my first stylus had become practically flat from too much writing. I was gentler with my new one, but I bet I'd get to see damage soon after classes start again in autumn. Maybe even keep the charger. I find that it's warming up a bit more than it should but I don't think I can do something about that...
[Shield Tablet General] I Like Soup:
I must say, I'm impressed with Nvidia having a recall on this. 4 reported cases of an issue out of 88,000 is .004% that are bad. Apple would tell you to stop using your tablet wrong and it's your fault.

My serial number falls within the range and I unfortunately recently rooted and debloated and am pretty happy with how I have the tablet set up. Not to mention, I returned my first one due to cracked edges. Guess I'll have to unroot to go through the process to see if my tablet qualifies as an RMA...sigh.
[Shield Tablet General] YuriPan:
It qualifies, don't bother, worse cases than yours have been accepted for RMA requests. Besides, they don't even check, you ship to a location and the replacement is shipped back from a different place. Don't worry too much, still backup and do a factory reset if you feel more certain this way. But they are definitely accepting it back.
[Shield Tablet General] mixedape:
Just received an email from Amazon UK where I purchased the tablet with details about the issue. Will have to wait till I get home to see if mine is affected.

Wondering if I left it on to charge :(
[Shield Tablet General] Chris_c81:
Well I never thought replacement would be a fully sealed boxed unit! Thanks Nvidia :)
[Shield Tablet General] YuriPan:
Wait, you got yours already??? Didn't the mail about the returns only come like this Friday? O.o What android version does the replacement run??
[Shield Tablet General] Chris_c81:
Sort of. I'd started an RMA last week for a totally unrelated issue. My replacement shipped the same day as the recall. I enquired with Nvidia if it would be an unaffected one, and they confirmed yes it would be.

Don't know version yet, two kids hampering my tinkering lol
[Shield Tablet General] gqukyo:
My RMA was a full retail unit also and I'm guessing all RMA's are. Don't think Nvidia really cares too much about the shield, every one of their shield devices are niche products. They're just setting the groundwork for future devices.

---------- Post added at 10:32 AM ---------- Previous post was at 10:31 AM ----------

Mine was shipped a week or so prior to the recall so I'm guessing they knew about it already and ensured the RMA replacement units weren't ones that with the bad battery.
[Shield Tablet General] gotbass:
the 16GB non LTE version doesn't have an IMEI on the side of the box...

so it can't be killswitched using IMEI numbers can it?
[Shield Tablet General] YuriPan:
I suppose it's kind of a stupid question, but what is IMEI? I never had an LTE tablet so I suppose I might have known if I had... But I bet they've thought of a way for both WiFi and LTE devices to be deactivated, perhaps locate their WiFi MAC address?? I don't know if that is traceable without accessing the actual device, I'm just saying...
[Shield Tablet General] I Like Soup:
As luck would have it, even though my serial number falls within the range, my tablet isn't affected by the battery issue!
[Shield Tablet General] kernelmoron:
Same here (I'm from Buenos Aires). I already posted on the geforce forums asking about our situation but didn't get a reply yet. All I can say is that I received the RMA confirmation email. We'll have to wait and see what happens.
[Shield Tablet General] magatsu82:
Please post here when you have an answer, I sent an email but all they replied was a link to the rma site, useless. I'm almost sure we wont have our replacements without paying and since I'm not willing to pay any extra I'll have to keep using my tablet as it is, until it melts down and I'll have to sue them or something.
[Shield Tablet General] kernelmoron:
Haha, I guess that's always an option. I'm also almost certainly sure we'll have to cash out something to our dear customs officers. But, like I said, that's all I know for know, a few guesses.

Any news I hear I'll be sure to post them here!
[Shield Tablet General] Chris_c81:
Well my replacement Shield was on 5.0.1. It's battery is a B01 so unaffected.

I've updated to 5.1.1 now though.

I've had a couple of odd issues though I'm not sure I'm happy about. First one was on initial setup would not let me sign in with my Google account claiming something to do with unstable internet connection, even though it was fine.

Second issue, it just randomly restarted on me.
[Shield Tablet General] runandhide05:
On EVERY SINGLE BOOT on 5.1.1 I have to turn off WiFi then turn on again for it to work. Once replacement comes in its staying on 5.1 (as long as it preforms the same way my current one does as it is unaffected by the bugs some had in 5.1)
[Shield Tablet General] Frankenscript:
I've had my 32GB LTE version for 3 weeks. Love it. Really bummed about the need to exchange the unit since my original seems flawless. Except for the battery that might claim my family's lives at any minute...

Sigh. Just filled out the RMA documentation. Less than 5 minutes total. I salute NVidia for doing such a thorough recall and extending the warranty for a year. For me, it will only be a month or so extra warranty, but they should be commended for taking the problem seriously and acting decisively.

Marc
[Shield Tablet General] Chris_c81:
Sleep easy son, knowing your family will be safe.

:D
[Shield Tablet General] suparokr:
My tablet is still on KitKat with a locked bootloader; I never took the Lollipop update because I didn't want to lose xposed (not sure if that even works yet). Can I just take the 3.0 OTA to do the recall procedure? I've heard some people are bootlooping, but I'm not sure if that's due to an unlocked bootlaoder.

Any help would be greatly appreciated.
[Shield Tablet General] Cer3alKiller:
I received confirmation email for the RMA, im from chubut, hola chicos, haven't thought about the import fees, but, since, we are not importing anything, and it is actually a shipment without a purchase order, i have faith, faith in the possibility of we not paying our hard earned cash :victory:. But we'll have to wait and see.

Off Topic, any thoughts on how the old ones will be deactivated and if there is any chance to avoid it? In the hypothetical case that im paying any fee over receiving the new tablet, i would very much not have any regard on trying to keep both.
[Shield Tablet General] gqukyo:
Xposed works fine on all the releases for me. Just install the correct version. Modules on the other hand are a different story...
[Shield Tablet General] legendnexus:
Guys,

Another weird idea is coming up!

Yes we all know that this tablet has a very powerful processor in it! There are ideas are shared getting a third party battery to make use of the old one. I am also thinking about this option and the other idea that i have is;

Can we (somehow) use the tablet without the battery? like plug the device and use it like an Android TV console kinda solution. This tablet has Tegra chip and hdmi port, so it can be a stationary console for those who are afraid to burn down their homes.

Being able to add the Android TV functionality will also give you chromecast feature too! ( i know Android TV has much more to offer, but like getting at least a chromecast feature from a salvage; priceless)

I believe all we ( or some of us who are good with electrical stuff and circuits) have to do is remove the battery, use the right charger/adapter/voltage converter or whatever you wanna name it device to outsource the same current and the voltage as the battery!

Just the idea of throwing this beast because of its battery sounds crazy to me...

Waiting for your weird ideas as well!
[Shield Tablet General] YuriPan:
I'm impressed! If this can work it would be awesome!
[Shield Tablet General] ali_ge:
i am not chinese . i am a foreigner student here and yeah i am pretty sure we will also get new tablet :fingers-crossed:
[Shield Tablet General] jtorress:
I installed TWRP backed up to SD and temporarily flashed stock (5.1.1) Went through the process to find out the battery model. Mine qualified for the replacement. I immediately flashed CM12 after the claim was completed. Done. :)
[Shield Tablet General] suparokr:
Sorry, that didn't really answer my main question of concern at all.

I am wondering if I can simply take the 3.0 update from KitKat even though I am rooted, with a locked bootloader.
[Shield Tablet General] gqukyo:
If you're only doing it to do the RMA, assuming your battery is one of the affected ones, then go ahead and do the update. If you're really that paranoid, unroot and then do it but it doesn't really matter. At most, you'll lose root and custom recovery after the update, both of which you can easily get back.

Why is everyone so paranoid about bootloader this and that and rooted this and that. Plenty of people here have gotten RMA's with rooted and bootloader unlocked like me. Nvidia is not Samsung. Bottom line, support doesn't care if you're rooted or bootloader unlocked.

Oh and forgot to mention that if you do end up bootlooping, that'll be your ticket to an RMA anyways so works out either way. Goes without saying, just back up what you care about losing.
[Shield Tablet General] ChronoReverse:
Hmm, what are my options to backup my tablet before I do this? I don't want to root so any method would require a way to restore to the new tablet as well.
[Shield Tablet General] magatsu82:
I'm from argentina too, and I'm pretty sure we will have to pay import fees, once I received a replacement smartphone from allyexpress, I neve paid for that phone but I had to pay 50% of the price to get it from customs. I'm sure I wont have a new Shield Tablet, because I wont pay any extra to get it.
[Shield Tablet General] legendnexus:
Does anyone know if they will provide us a tracking information? Or another email saying that the new tablet is shipped?
[Shield Tablet General] YuriPan:
Look, in regular RMA, they give you an RMA ticket number, they can see in live service info about your issue this way and once they ship (or are getting ready to ship) the device and have a tracking number they share it with you, so that you can check the state of the shipment on your own anytime. For shipping to and from Greece they used FedEx, and from what I understand they use it in other countries as well, so this might also be the case where you are.

Once they prepare the tablet that'll be sent to you, you will probably know. Email is faster so you probably won't get a phone call, but there will be an email saying something like "This is your RMA ticket with number ....... and a new device has been shipped with (let's say) FedEx, here's your tracking number." Something like that. It can't work any other way, they probably just need 2-4 weeks cause they have too many tablets to replace.
[Shield Tablet General] Chris_c81:
Yes tracking information is provided. You'll get an email from Nvidia with the details. They use FedEx. There's a nifty FedEx Android app if you want to track it on the go conveniently (assuming you have an Android handset). NL to UK took three working days (four days total).
[Shield Tablet General] ThunderArts:
Hi all,

I also have a SHIELD Tablet (WiFi) with the Y01 battery and waiting for my new device.

Are there any new information about bypass the killswitch? As far as I know the first people got their replacement device.

Can someone of them describe what happens when you turn on the new device and the old one get deactivated?

I want to save my old tablet. I unlocked the bootloader and flashed TWRP months ago.

Regards,

Thunder
[Shield Tablet General] chinna_rao:
Hi I too registered my Y01 tab for the recall from India...do tell me if you get your new tab...

I got my shield from my bro in the US of A
[Shield Tablet General] JarlSX:
what i find odd: they added functionailty to the tablet to be able to start the recall process

so the software can tell there is a faulty battery in the unit

then why didn't the unit give a notification automatically?
[Shield Tablet General] runandhide05:
Well I just finished going thru both 3.0 & 3.1 byte by byte.

Literally all I see is the added setting activities for the bat info, minimal updates (nothing that would act as a kill switch) they tweeked the audio policy and that's about it. So those that plan/hope to just stay on 3.0 to avoid remote deactivation don't get your hopes up. Hell the hole system dump of the two are very similar in total byte size.

I flash cm on mine, and quickly realized how much I bought this for its shield features and find myself missing most of them right away.

I do give them credit for the handling of the recall, however I am wishing I had gone with the nexus 9.... Ho well :(