yashsingh1/xdaforums huggingface dataset:
[One (M9) General] andybg40:
I've had six M9's trying to get a phone without a bent frame around the screen! On the last one I thought that rather than return it to Amazon again, I would speak to HTC and see if they would fix the frame for me so I could keep it, as I really love the phone.

The customer service rep basically told me that I would have to pay for them to look at it and for any repairs made and that it was my fault for purchasing a cheap phone from Amazon and not from them directly.

So my reply was, do HTC make two versions of this phone, one cheap that has build quality problems and the other expensive which is perfect? She was confused and said all are the same?! Basically I told her that HTC have serious issues with this handset and she denied it. I highlighted the company is in trouble and that good service is needed to keep loyal customers from leaving, she didn't think HTC had any worries about it's business?! On complete denial about everything and no help at all.

So, long and short of it, I returned the handset to Amazon and will never go near HTC again. I used my local guy in China to source me a Nubia Z9 Mini so i can give the new IMX234 a go, as the camera looks bloody amazing, unlike the M9!
[One (M9) General] jody04c:
Its no surprise they are a failing company when that is how they treat loyal customers who have a genuine quality control issue. The support from HTC is disgusting. I'm glad to hear they have lost another customer due to their awful support.
[One (M9) General] cstrife999:
I have had zero problems with their customer service or warranty. In fact they corrected a problem sprint created. Everyone has a different experience. Samsung and apple both treated me like ****. Hell apple charged me for a phone I didn't even have lol had to go to court.
[One (M9) General] fernandezhjr:
Well there are also customers that drop their phone and it breaks glass, scratches, dents, dings, starts malfunctioning, etc....and then they call HTC and say it is defective and not their fault. Unfortunately HTC has no way of knowing who is lying and who is not. If they exchanged phones for every customer that claimed defect, they would be exchanging phones that people broke left and right. Certain things shouldn't come loose or start to rattle and if that starts happening they will know it is a defect once they get enough cases. Unfortunately with glass, it is the easiest and most common thing broken on a phone, so doing warranty replacements for broken glass is rare. A screen protector and case do nothing for protecting the camera glass. Most people this has happened to are blaming excessive heat. So I'm assuming you had your phone on the charger over night and it may have overheated from the charger. It would be nice if HTC would at least make an effort to investigate and see if this is possibly happening.
[One (M9) General] iElvis:
I've only had one experience with HTC customer service, but they replaced the pink tint camera on my M7 for just the labor costs even though it was out of warranty and two years old. YMMV, I guess.
[One (M9) General] BR7fan:
I had this problem as well. It's like talking to a wall with these guys. If you say we will replace your phone no matter what the problem,no questions asked, than you best live up it. When I called, I was bombarded with questions and told I had to pay for them to fix it.
[One (M9) General] jollywhitefoot:
I'll just chime in with my own experience...

I had an HTC One Mini that developed hairline cracks in the plastic (this was a VERY common issue with this phone) and talking with HTC support was, like BR7fan said, talking to a freaking wall. They were totally unaware of the issue even though it was widely reported on XDA. They said they MIGHT be able to fix it for free, but they couldn't tell until they saw it (understandable). But there was a chance I'd have to pay for repair even though there was obviously damage related to neglect. Also, I work remotely, so I have to have my phone for work and the only option was for me to send it in and wait for repair. Anyway, I was frustrated and ended up taking the phone to an AT&T service center and sweet talking them to swap it out for me.

My second experience with HTC was more recent and much better. I had my M8 in my shirt pocket and bent over to pick something up and it slipped out onto the concrete. The glass cracked and there was damage to the metal body. This time I used chat support and the rep couldn't have been better to deal with. I told him what happened, and he checked and said I was eligible for a replacement under the screen replacement policy. I told him that the metal had also been damaged, and he asked me to describe the damage, and while he wouldn't say with 100% certainty that there wouldn't be a problem swapping it out (understandable since I could have been under-reporting the level of damage) he said kind of off the record that if the damage was as I described, there wouldn't be a problem. Anyway, they put a $599 hold on my card + $29 for overnight shipping and the next day I had my new M8 and sent my damaged one back. About a week later the hold was removed from my card.

Anyway, I've had awful CS experiences at a lot of places and then later had great ones. I think it's really hit or miss with these large corporations.

Finally, I think HTC is attempting to shift their warranty policy to be more liberal in replacing/repairing physically damaged phones and honoring warranty for unlocked ones. It seems like this shift isn't going as smoothly as some of us consumers would like.
[One (M9) General] neverdie007:
Please expand on that :D
[One (M9) General] cstrife999:
My gd had an iPhone 4 though att and paid for apple care and the whatnot. Well she lost the sim card for it (don't ask) and we had to go to att to replace it. The clerk dropped and broke her phone. Att said they would give her a new one without issue as it was 100% fault of the store clerk. Apple sent an email claiming she was commuting fraud and the video evidence that was sent was altered. Att fought with them and eventually won. Well they gave her the phone and everything was fine. Then apple sent an email and a bill through the mail for damages for an iPhone 5s that she didn't have and claimed they could prosecute her for fraud... Yea... In the end apple got her a 5s and she got to keep the 4 as way of a settlement. She could have really ****ed apple up.
[One (M9) General] andybg40:
I think it goes to show how customer service can be inconsistent, which in itself is a problem.

My first 6plus had a sunken home button, so wouldn't 'click' as such and the edge of the hole in the glass where the button fits was sharp and uncomfortable to use. Walked in to my local Apple store and walked out with a brand new handset within 5mins, no questions asked.

Got my other half a iPhone 6 and had to return it as she won't move on from her G2, got a refund instantly, again no questions.

Anyone got any ideas how to get my wife away from the G2? Everything else I get for her to try she doesn't like because the bloody icons and app settings are different, between platforms and handsets!
[One (M9) General] iElvis:
Yeah, too often it seem to depend on what CSR you get, and how their supervisor has been behaving that week.

I've twice had to get the trackpad on my MBP replaced, both times were my fault (too much eating and drinking at my desk :silly:), and both times Apple fixed it no questions asked under the protection plan.
[One (M9) General] anandlal:
When you figure that out pls share the secret!

My wife has a freaking blackberry z10!!! That she doesn't want to give up because "everything is set up how she wants it".....
[One (M9) General] shojus:
I can tell you that Apple is undoubtedly the BEST in the service and support department! I just don't understand how these other companies can't see how simple it is and just do it the way Apple does! I mean, it makes me not want to buy another Samsung, LG or HTC product, because ALL of them I have had issues with at one point or another. The one time I had an issue with Apple I was so pissed off that I called in to customer care and spoke to a manager about the problem that I had at a store nearby. She saw that I had purchased about 10 Apple devices in the last 8 years or so, and gave me $150 credit for Apple accessories and also next day aired me a brand new 6 Plus because the Apple store would not replace it after I was having problems and I just got done spending almost a grand for the damn thing! These phones are expensive, and if these companies can't take care of us then go somewhere else because someone is willing to take care of you the right way! :) Just like this G4 I have that has marks on the display due to a screen coating issue at the plant. Because it;s an International model they won't touch it! WOW I understand that companies don't honor some warranties when you buy an imported phone, but when it's 3 days old and the phone just came out and it has defects that are 100% LG's fault, they should have just told me to send the damn thing in and they would fix it, now they lost my business! That just cost them quite a bit considering I buy EVERY damn flagship that comes out! (almost) They don't care though.... -END OF RANT-
[One (M9) General] sausje85:
Uh they ARE aware of that, I talked about it with people from HTC (and Elevate) and they fixed my border without hassle (though I got a border back that's in even worse shape, but I blame Dynafix for that, not HTC.)
[One (M9) General] jollywhitefoot:
Sorry, I should have clarified. This was about a month or two after they came out.
[One (M9) General] sausje85:
Ah yeah, my request was like a year after release.

But come on, if it was only a month or 2 after release it could be expected that they (the support) wasn't aware of that. Because at first hearing about it, HTC will most likely just sit by and keep eye on it, see if many experience it (as in a certain % compared to sold devices) and then decide to undertake action or just play ffin stupid.

Support can't be blamed with that, they just followed order ;)
[One (M9) General] jollywhitefoot:
I wasn't blaming the person. There was already a thread on XDA aboout the issue, but I imagine CS reps are discouraged from acknowledging internet speculation. I was frustrated with the system that was going to make me send my phone in for repair rather than them sending me a new one (with a CC hold, obviously) and then me sending the defective one back. I guess it wasn't clear in my post, but I use this phone for work and didn't have a backup.
[One (M9) General] sausje85:
Haha, you should. It's exactly as you say it is to the company "just speculation", companies always use bull**** like "only vocal minority" to deceive others. So they rather keep it quiet and ignore forums like this on purpose ;)
[One (M9) General] asestar:
I owned a beautiful metallic red HTC One m7 untill recently. It was rooted + BL unlocked (not S-off) since day1 and never ran stock rom. I started noticing all the pictures were out of focus and that camera was stuck in macro mode. I took it back to shop for warranty (it was 1y 8 months old) and they sent it back to HTC for repair. Bootloader showed Relock and it was on an old stock rom nandroid that I found from internet :P

Almost 3 weeks later it was back, with new camera that was excellent again. They updated to latest Lollipop rom even, with BL still in relock. However they messed up upper speaker grill as the metal was no longer flush with body (stuck out enough to be clearly felt by finger when swiping on screen). I took it back to shop, complained and it got sent away again.

Another 2,5 weeks go by and I get the phone back. This time HTC completely changed the body and screen. It was like having a brand new One M7 in beautiful red. It had still same motherboard and still relock BL. However.... they forgot to install/connect the headset speaker.. so I had no sound when calling someone >_>. Back to shop, complain, explain and return the phone..

So a week later I got the phone back. Except I didnt get the phone back. What I got back was a 32GB M9 in gunmetal grey. I am both happy to have a proper upgrade and for free, a little sad to see my lovely M7 taken from me and quite disappointed in the QC of HTC repair centres.
[One (M9) General] sausje85:
Oh wow, nice ending to a somewhat ****ty support. Idk how it's being done in Norway, but here in NL they outsource their repairs (to ****ty companies like Dynafix). HTC support itself is really helpful and you can most likely thank them for upgrading it, the repair center they used it most likely another ****ty budget one.
[One (M9) General] asestar:
From what I could see in papers, all repairs were done by a company in Poland. That was partly why it took over 2 weeks for repair. A bit **** since Samsung, LG and even Huawei uses norwegian repair centres which seem to do much faster and quality repair work.
[One (M9) General] Stephen:
Moderator Information,

I have been keeping an eye on this thread. Remember forum rules. Swearing or the suggestion of swearing is against forum rules. Please keep posts on topic and no more swearing on the thread.

Thanks

Stephen
[One (M9) General] lilhaiti:
As some have said, customer service is not universally consistent. Most of the time the Customer Service reps are outsourced and there may be issues due to that or there could be issues with the way some folks explain the problem with their device. You can blame ALL companies for that. There isn't a perfect company out there but some are however better than others. I choose HTC because of superior build quality and their customer service has been good for me so far. I've had all three M series devices and have had to use service on all of them. They go as follows.

M7 - Dropped it out of my pocket one day onto concrete and cracked the screen. Called HTC, they told me to send my phone and they would fix it. They sent a box, I sent the phone and got it back about 6 days later. 6 days was fair enough to transport to and from and replace the screen free of charge.

M8 - Dropped phone into a sink full of water and didn't realize it for a few seconds. Had signed up for Uh Oh coverage and after calling HTC they sent a brand new phone free of charge and I sent them my phone in the box they sent me.

M9 - The screen started fading out and developing white lines. Took the phone to the AT&T service center and they explained that the phone is covered under HTC's warranty and that they would replace it free of charge. Again, the phone was sent to me and I sent my phone back in the box they (AT&T) sent.

You mileage may vary but overall I think HTC's customer service is above average...could it be better, yes. Companies can't just fix or replace all devices no questions asked, they have to scrutinize some claims to check for validity and accuracy.
[One (M9) General] cougzzz:
I'm having an issue where the glue seems to be coming off screen on the bottom left corner of the phone. Will be calling in to get a replacement phone but did any of you guys have any success with switching out the color of your phone as the replacement?
[One (M9) General] CaseyChaos666:
Vibration motor failed after about 6 weeks on my M9, HTC were very unhelpful.

Three, my network that I ordered from, replaced it with no questions even though they usually only replace within 30 days. On the phone to Three at about 4pm Monday, had new phone in my hand delivered 11am Tuesday. The delivery guy took the broken phone with him.
[One (M9) General] jody04c:
I think this is where being with a network provider has its benefits.

I contacted HTC Online and they said "yeah this should be fixed no problem". A simple repair to the substandard broken Glass on the rear camera of my M9 should be in my opinion. I rang HTC and the answer was completely different with a £25 delivery charge thrown in if I didn't want to pay the unknown repair fee. I then asked them to just send me a replacement sapphire Lens but they said no. ANNOYING!!!!

If I had purchased this from O2 (My Network provider) this would be have been sorted straight away. I will never buy a device direct from HTC again, even better I will never buy another HTC. Looking forward to either a new Nexus or the Moto X Style (pure).
[One (M9) General] abelkov:
Till now i have had more than 10 conversations with htc customer service... No problems at all, they were polite and gentle. Changed my m7 with m8. Now i am waiting my m9 to be swaped - band frame... The only problem i see is their 3 times send rule, but after all when you describe the issues well, they usually escalate the problem at once. But i speak with one and the same employees and may be they are different... Dunno...
[One (M9) General] sausje85:
I take back most I've said about support, seeing HTC is just blatantly ignoring me, and that for the Elevate "premium" support..

Long story short:

Brought the device to Dynafix because of crack in the metal. Dynafix suddenly detected problems with the display and it had to be replaced. Got it back and S2W and DT2W didn't work anymore (even got into big discussion about it with Jan). And after that, I started hearing the strange clicking noise whenever I pressed the screen (the one some hear when pressing the bottom left part of the phone), and now I suddenly have this issue: https://www.youtube.com/watch?v=V-R-tiG9leo

Out of the blue this started happening today.. All of my issues are related to the display, a display that supposedly had to be put in there because the others was supposedly broken..
[One (M9) General] Snookers:
One day, I pulled out the phone and lots of white lines from the top left corner were visible and the screen was faded in that area. I left it to rest for about 5 minutes and it returned to normal, but I noticed that there was a clicking on the bottom left screen.
[One (M9) General] sausje85:
Some more evidence of this problem I've captured by using the options "show touches" and "pointer location".

On a big screen, you can obviously see multiple touches being registered when I press on the screen.. A screen that Dynafix put in there because my old one was supposedly broken (even though it wasn't)..

https://www.youtube.com/watch?v=sYwYsGJvYRc
[One (M9) General] enchanter100:
My G-sensor stopped working. About 10 minutes online and a system reset and HTC was paying to have me ship it to them for repair. It came back 7 days later as good as new.. Great experience.
[One (M9) General] fr0st420:
My m8 main microphone was having problems. I received a replacement within 3 days. They sent me a prepaid label to ship it to a repair center. That one had a bad sdcard slot. I mailed it back. They sent another on and the WiFi antenna had problems. I mailed that one back.

HTC felt so bad they mailed me a m9 and some swag. I love HTC!
[One (M9) General] scubabear1:
Lied to over and over

Got a replacement under the UH OH plan got thebphone the next day. I swapped out my sim and memory card and started installing my programs. Making a long story short this phone has serious problems most of all it has been previously rooted. After 24 hours of phone calls and being lied to that someone would call me back within an hour. I called them every two hours and chatted with them on their site and facebook and still no call back. They required a credit card to ship the replacement phone. I have since cancelled that card and have both my old phone and the replacement. The old phone only had a cracked camera glass. With me holding their phone for randsome lets see if I get a phone call now. I have never experienced a customer service department like them before. Im going. Back to Samsung. Letting through rooted phones could lead to serious identification fraud issues.

Finally after 24 hours of phone calls someone from HTC called me but still his issue has not been resolved tonmy satisfaction.
[One (M9) General] tigerjk85:
Unlocked bootloader voided warranty for me

I got M9 and rear camera glass got cracked for no reason. I don't even know when it happened but I just noticed it got cracked last night. I contacted support and I was told that I can't get it replaced with uh oh protection because I have unlocked bootloader. They said warranty voids immediately if I unlock or s-off a device. What does cracked camera glass have to do with bootloader? Software and hardware issues are totally different. I gave up on HTC and not going spend a penny on HTC products anymore. I totally agree with you that they have bad customer services. They just want to sell their products and that is it.
[One (M9) General] pmoreirac:
The power button stopped working some time ago, so I sent it in for repair. 3 weeks later and they ship me a brand new unit! I just hope the vibration issue won't reappear, as I find it a bit shaky to begin with. :)
[Honor 6, 6 Plus Q&A, Help & Troubleshooting] VooXoo:
Hello, I'll explain my problem, I've bought a Honor 6 before it was avaiable in my country and only after I discovered the differences in OS who limite how I can use it.

I have a Honor 6 L-12, it should be the chinese version, I would like to switch the OS with the one used in Europe (I live in Italy) so I can use the Huawei features who are region blocked.

Could someone explain to me the procedure in detail so I avoid to brick it?

My device is a H60-L12

H60-L12C00B505

Using the Lollipop beta of a month ago, 5.1.1

Emui 3.1.

Thanks to who can help me.
[Xperia Arc Q&A, Help & Troubleshooting] :
Q&A for [ROM][KERNEL][SOURCE BUILD][5.1.1][CM12.1][UBRTC 4.9 + JustAchi's][7.23.15]

Some developers prefer that questions remain separate from their main development thread to help keep things organized. Placing your question within this thread will increase its chances of being answered by a member of the community or by the developer.

Before posting, please use the forum search and read through the discussion thread for [ROM][KERNEL][SOURCE BUILD][5.1.1][CM12.1][UBRTC 4.9 + JustAchi's][7.23.15]. If you can't find an answer, post it here, being sure to give as much information as possible (firmware version, steps to reproduce, logcat if available) so that you can get help.

Thanks for understanding and for helping to keep XDA neat and tidy! :)
[Xperia Arc Q&A, Help & Troubleshooting] asaipoor:
[MENTION=1945569]afi1982[/MENTION]

hi

Please Switch "force keyboard to show enter insted of emoticon key" add to rom :good:

Music playback time, After playing a few left , Stop the music program

However, hands-free

Please guide me...

I used the other player , I had the same problem !!

I/O scheduler=fiops

The regiment was the most Player

Have nothing to do with the subject? :confused:

It was made less difficult by changing the noop !!!!!
[Xperia Arc Q&A, Help & Troubleshooting] zhedrhick:
the first build was better than the 2nd

there's a lot of bugs in the 2nd build you cant pull the noti drawer
[XDA Assist] XDA Visitor:
Hello everybody.

Thing about Turkey is that when you take your phone from abroad to here, after two months of using the SIM card you bought in Turkey, the phone cant be connected to network.

So i was rooting my phone, changing its IMEI and it didnt work. I also was thinking that it is about the SIM card, that the operator is making the network for phone unavailable,

but SIM card works fine in other "registered" phones. I once have paid around 100 dollars to unlock my Alcatel, and i figured out that everything is being done through software,

you dont leave your phone, they dont touch it, you just pay and give the IMEI of the phone you want to register and prevent it from blocking. Now i am thinking that the best solution was

to change the IMEI on time, and get additional two months with new IMEI. But this is just my modest logic.

I am really wondering what is this about? What do you think about this?

And is it possible to for me to do it by my own without giving away 100 $?

Thanks

Semir
[XDA Assist] StrangerWeather:
Hello, and welcome to XDA Assist! The best place to post your question would be here: Questions and Answers. Hopefully, people will be able to help you out there. You will need to register in order to post.

Good luck!