yashsingh1/xdaforums huggingface dataset:
[Samsung Gear S] BOZG:
Hey everyone!

I picked up a Gear S about a week ago and until today, I've had no problems. I took the watch off charge this morning and everything was working as fine, used some apps etc, no issues. Then I checked my phone for updates and saw that the Gear Manager app had an update and I installed it. Since then, the screen on my Gear S has been constantly turning on and off. It will turn for about 9 seconds, then switch off and back on 2 seconds later. Turning the screen on manually works but everything is pretty much frozen. I can periodically get as far as the pedometer (because there's an icon for it on the home screen) or to the Apps menu but no further and then the screen will switch itself off.

I'm not sure whether an update to the Gear Manager app should affect the watch itself but I know that when I wiped my phone a few days ago and went to set up the Manager again, it factory reset the watch so I assume there is a direct connection between the software. I've tried disabling both Bluetooth and the remote connection to check if Gear Manager is causing the screen to behave strangely but it's still turning on and off. It's impossible to do a soft reset through the Gear S itself as the screen switches off before I can get to settings and I've tried doing a hard reset but nothing works.

I tried searching on Google for anyone having similar issues and the only thread I can find was posted on Android Central (yesterday I think) with a few people saying that they're having the same problem which makes me thing that the update to Gear Manager is the issue.

Edit: The only screen that doesn't seem to be affected is the PIN lock screen. Screen switches off there as normal and does not come back on.

Edit 2: I've never reset the Gear S before (and I only noticed the factory reset mentioned above after it was finished) but when I attempt to do a hard reset, the watch just reboots as normal without anything happening and all info / data is still there. I presume this really shouldn't be the case?
[Samsung Gear S] BOZG:
UPDATE: I'm an idiot / Samsung's instructions on how to do a hard reset are awful.

I decided to Google how to do a hard reset and discovered that when in the Recovery Menu, you need to hold down the Power button to choose an option (Samsung's instructions just tell you to press the Power button until you highlight what you want and I assumed it would automatically choose that after a few seconds because the phone would restart for me). Watch is now factory reset and so far the screen issue appears to be resolved. Another four hours of transferring music it is then. :)
[Samsung Gear S] theroblog.com:
[MENTION=3959993]BOZG[/MENTION] can you post a link to that thread?

I have the Same problem. Sometimes changing a clock face or installing/uninstalling a program seems to make it stop. I have yet to find a good consistent solution. Restarts etc. don't help. Hard reset will fix it but last time I just changed settings on and off and powered the phone on and off and eventually it stopped.

It seems related to when the phone is connected remotely over a cell network. I have the AT&T unlocked with a T-Mobile regular line, not the wearable line since I have a 5 for $100 business plan and the 5th line was not being used. Doubt that makes a difference though.

Followup:

Just now I had the watch off and charged to 100%. Powered up with phone off. Same issue. Watch face loads, the hands change to the current time, then it slides down the screen and looks like a reload because when it comes back up the time isn't correct. The hands reset to the right time. This happens a few times. I power the phone up. Bluetooth connects. I open the gear manager on the phone and it stops.

Will try to repost if that's repeatable. I hope they fix it because it burns quite a bit of battery when it happens. It gets warm so it's running the CPU a lot whatever it is.
[Samsung Gear S] petethepete2000:
allow to power down

I left mine to use up all the battery,then when it switched off, i left for 2 days and when i switched back on... all fine again.
[Samsung Gear S] BOZG:
samsung gear s screen on and off..looping

There you go. Not much to read there though as it's just me and OP. The problem re-emerged for me after a few days again so I was forced to do another hard reset to actually use the watch. I noticed it when I woke up in the morning and noticed that another update had been pushed to the Gear app. That's twice now that this has happened shortly or immediately after the Gear app was updated.

I haven't been able to uninstall an app / change clock face to see if it works as the watch is completely unusable when it happens to me. The Gear app registers that it's connected but it's impossible to change anything from there either and if I turn the watch off and back on again, the Gear app will no longer connect.
[Samsung Gear S] BOZG:
Not sure if I've actually tried letting the battery drain. I'll try that the next time it happens (if it happens).
[Samsung Gear S] djc-wi:
I had the same problem after the update, a reboot didn't solve the problem. Eventually the battery drained. After a recharge most is fine but I never know which watch face will suddenly appear.
[Samsung Gear S] BOZG:
Same issue again. Didn't see the Gear app updating but there was an update released the day before. Going to switch off auto-updates and see if it definitely the problem. Just seems too coincidental that this problem starts right after an update is released for the Gear App.
[Samsung Gear S] BOZG:
Started doing it again yesterday so let the battery die and charged it fully and it didn't help. Left it on the box overnight and brought it to a Samsung Service Centre this morning and of course it was working again when I took it out of the box! Left it with them anyway so I'll see what happens.
[Samsung Gear S] DarrylLB:
I've had my Gear S a few weeks and it has also started doing this, I will give some of the suggestions here a go.....

EDIT: So opening the Gear Manager App once Bluetooth was connected brought my Gear S back to life. Phew!

It's only entered this state after I turned it off at night and then turned it back on in the morning - so it had been off roughly 8 hours. Upon turning it on the screen would cycle from the right time and notification numbers and the wrong time and wrong notification numbers too off again.
[Samsung Gear S] Rick76:
@ BOZG - Just wondering if you got your S back yet and if so, were they able to tell you what was causing this on/off problem. Mine just started doing it yesterday.

Also, how did you find the "Samsung Service Centre"?
[Samsung Gear S] petethepete2000:
holding the screen seems to cause it...

Had to send mine to Samsung for a new charging cradle and they updated the software to latest, when i got it back it seemed fine. Then i was messing about with it and was holding the screen to my chest for a while and that seemed to cause it to happen. It seems to be the screens gets too much activation and it flips out. I think this is what started the problem last time it happened.1
[Samsung Gear S] petethepete2000:
Switching to power saving mode seems to fix it for me... have to wait until it gets low on battery and when the low bat warning comes on, switch then... leave for a bit then switch back to normal.
[Samsung Gear S] Rick76:
I called Samsung Thursday and they sent me a UPS label and told me to send the watch, charging cradle and AC charging cord back in for service. She told me it takes about 7-14 days. We shall see.
[Samsung Gear S] thom.gerritsen:
Happy to have found this. </rant>I'm starting to get enough of this Samsung stuff. I had the note 2 and now I have the note 4 and gear S. That is mote then 1000 euro of equipment. And today when I tried the restore to fix this, both the phone and the watch rebooted. Crazy that they can not build good software and hardware for this price. </rant>

To me it seems that is freezes somehow when this happens. It kept jumping back to 22:10 time and changed to the watch-face and settings keep rolling back. It seems to happen to me, when the watch is off for some hours. The samsung way... no update to fix this.
[Samsung Gear S] patelis:
solved for me

hi first of all sorry if i do any mistakes because English is not my language

i had similar problem and i found the solution at least in my case . THE PROBLEM IS NOT WITH THE GEAR S

all was ok using 4.4.2 kitkat on my note 3 before few months i upgrade with lollipop 5 official from sammobile via odin

from that moment the problems begin with the reconnection of the gear with the note

long time to connect and no auto reconnection only manual by turning off-on the bluetooth

i was boring to do format to the note3 so i left it as it

few weeks ago probably of gear manager update the gear start freezing and the screen turning on and off

first i do a factory reset and the gear was ok for a while but after it do the same but the next time the screen was not ok the colors was different so i send to service in Athens

the service in Athens is very fast and very helpful , is one of the reasons that i will difficult go with other manufacture , so they return me the gear saying that they change the motherboard and now there is new imei

but the gear that they send me was brand new except the band and the box. BUT after some time the same problem ..... i call them and they tell me to send it back so i send it and i receive it again but this time the say that the watch is ok

GUESS NOW .... i turn it on and after a while of the connection with my note AGAIN the same problem :(:(:(:mad::mad::mad::mad::mad: the screen on and off and freezing plus was overheat underneath

i was ready to call them and to say few words but they was closed ..... then i search the net and i found this post and i thing probably is not the gear the problem ,no hardware problem, i decide to do a test

i download the last working rom to my phone 4.4.2 and magically the problem disappears .... but now there is a software update on my phone lollipop 5 so i do the update and i was ready if the phone cause again the same problem

to return and stay with 4.4.2 But now all is ok the problem solved .... now is more of 24h and all are ok

i hope this will work for you also
[Samsung Gear S] JALUK:
Same problem

I have the same issue exactly - Note 4 with latest lollipop upgrade - it is very frustrating......I don't particularly want to have to move back an OS just to use the watch !
[Samsung Gear S] patelis:
Ok but doing a downgrade and all working ok you can do update again.... i am not with 4.4.2 i went to the latest 5.0 for me now and all are ok.

Maybe something was wrong with the update procedure.
[Samsung Gear S] patelis:
UPDATE

the touch function of the 2nd gear stop working so i send it back and they send me new device

for a few days all was ok . But today when i restart the phone while the gear was disconnected the problem with screen turning on repeatedly appears again .

for sure is not problem of the gear , this is the 3rd device in my hands, something is wrong with the gear manager software .

i have also reconnection problems .... if the phone is far away and they lost Bluetooth connection the most of the times i must reconnect manually , the gear say disconnected but the note think is still connected :confused::confused:
[Samsung Gear S] Archangel:
I wonder has anyone tried to reset the watch as a stand alone device and see if the problem happens? I know you might lose a lot of the blue tooth functionality but I think I will test it and see if the problem still happens.
[Samsung Gear S] patelis:
I hard reset the watch every time this problem appears , is the only way for the gear to function again. My conclusion is that the problem in not the gear but the gearmanager software.

I have try 3 devices with the same phone my note3 and i have see the problem to all gears .

Plus the bluetooth reconnectio difficulty.
[Samsung Gear S] Archangel:
Hence the reason I am going to reset the watch as a stand alone device where gear manager is not needed and the watch is not looking for it to see if I get no looping issues, will report back in a few days to see if it happens again.
[Samsung Gear S] Archangel:
Welp I can officially say that the weird screen looping is caused by gear manager in connection with blue tooth. After running the watch for the last three days with blue tooth and gear manager turned off I have had absolutely no problems. Sucks that you lose a lot of the functionality of the watch but, I never really got why you would need a watch to tell you that you have a notification from your phone which has to be near you to get a signal in the first place,,,just use the phone LOL. This watch to me is way different because it has the ability to make and receive calls.
[Samsung Gear S] ouzogott:
I struggle with same problem and I have realized, when I am close tomy Samsung galaxy S6 edge and connected with bluetooth, this problem appears. I`ll try to switch of gear manager when not needed. Thanks the help!
[Samsung Gear S] helterskelter65:
Hello. I think i found the 'bug'

After a couple of hours of testing the Gear S i discovered that the looping issue is caused by the way the watch is handling notifications. Everythings fine when the Gear S is constantly connected with bluetooth and mobile network/wifi. The trouble starts when the connection changes from bluetooth to mobile network/wifi. When the gear is set to 'automatic on/off it will take a while to connect, about a minute with my gear. If a notification reach your cell phone during the time a new connection is set up on the Gear, there will be no connection. The flashing/looping of the screen starts when a bluetooth connection is re-established and the 'hanging' notification(s) are pushed to the Gear.

Solutions:

- disable notifications

- delete the notifications from your cell phone when connected with bluetooth after that the looping stops immediatly

- connect to a network before you're out of bluetooth reach

Important note: this works on my Gear, no problems anymore since. Hope this works for you too, let me know!

sorry for my poor english...
[Samsung Gear S] StrellaMarr:
In less a month of use I did 4 resets and it's really awful install everything again (restoring made the issue back immediatly), I always thought that the problem was software related and by the experiences people shared in this thread it's confirmed ...I'm going to follow your advices, thank you very much for sharing
[Samsung Gear S] BOZG:
You might just be a genius! This really makes sense some recent experiences where the watch has vibrated as if I was getting a notification and then hung. Thanks!
[Samsung Gear S] Archangel:
Has any of these solutions actually made the screen looping problems go away?
[Samsung Gear S] StrellaMarr:
Since I kept just the most important notifications and dismiss a new one before connecting my devices everything is fine :)
[Samsung Gear S] Archangel:
I wonder if the new gear manager update helped?
[Samsung Gear S] Maurizio1953:
Also with the last gear manager I get looping problem.. Actually only solution is disable totally the notifications...
[Samsung Gear S] StrellaMarr:
Well I only dismiss notifications when I restart gear or walk away from my phone, no disabling at all and only keep ticked the most important ones
[Samsung Gear S] Maurizio1953:
What you mean with dismiss notifications? From the phone or from the watch?

Inviato dal mio Nexus 7 utilizzando Tapatalk
[Samsung Gear S] Archangel:
Do you disable the notifications in the watch settings or the phone? And with this done you have no screen looping problems.??...Has anyone done this and it worked? Right now, I have blue tooth and gear manager shut down and no screen problems,,,but that disables half the watches features.
[Samsung Gear S] StrellaMarr:
In the phone, if something new arrives I dismiss it, then i connect both, till today I'm free from that looping issue...I was tired of reseting the watch
[Samsung Gear S] Maurizio1953:
I just have 8 apps enabled for notification and (cross fingers) till now the looping seems disappeared. Maybe the cause was too many apps enabled

Inviato dal mio Nexus 7 utilizzando Tapatalk
[Samsung Gear S] DorkyDev:
Good answers on how to fix it here, I've ran into this problem twice within the last month: http://forums.androidcentral.com/samsung-gear-s/580722-my-gear-s-flashing-off.html, my only qualm is how to reset gear manager app's, cause then they after getting the watch back up and running they appear installed when in fact they're not.

What I usually do as a temp fix I'm guessing it is now is odin flash the root file and connect it back to my phone.

But the problem lays within the new Gear Manager app itself, so we need to raise a fuss with Samsung telling them to fix this 5H1T!
[Samsung Gear S] ronron_s:
Unfortunately I have the same problem with consistent restarting screen. Several factory resets and also sent it to Samsung for repair, got it back and they had reinstalled the OS (they said). I did not install any apps on the Gear S after that and it worked fine for about 2 weeks. Now it happened again and I suspect it was when it connected with Bluetooth after a run excersise. I will factory reset the Gear S and hopefully get it working and will try to disable Bluetooth and only have remote connection via 3G to see if it helps.

Sent from my Galaxy Note Edge
[Samsung Gear S] ronron_s:
Did not manage to get the Gear S working as it kept restarting continuously. It has now been sent to Samsung for repair again.

Sent from my Galaxy Note Edge
[Samsung Gear S] Archangel:
Noticed that gear manager updated again today wonder if that helped anyone with the screen flashing problems?
[Samsung Gear S] jaca_76:
I already sent one to repair and receive new one. After one day same issue. It's piece of ****. Tomorrow again I go to shop. For me is not acceptable to turn off notification, I'm disappointed.

Wysłane z mojego SM-N910C przy użyciu Tapatalka
[Samsung Gear S] ronron_s:
Just got the Gear S back from Samsung repair and they replaced it with a completely new unit. I will see if this works better.

Sent from my Galaxy Note Edge
[Samsung Gear S] Maurizio1953:
It will nof work as the problem is software related not hardware...

Inviato dal mio Nexus 7 utilizzando Tapatalk
[Samsung Gear S] ronron_s:
Yes you are absolutely right. It took one day for the new device to get into the same problem. I don't really know how to handle this with the retail store now. The software is a part of the device so in my opinion it is still defective.

It is though rather surprising that Samsung have not managed a fix for this as it seems to be a common problem.

Sent from my Galaxy Note Edge
[Samsung Gear S] Maurizio1953:
I solved using the hints I read in this thread. When you get this issue, disable notifications from the phone and/or delete any notification and let the watch continue the loop. In few minutes you'll see all will go back and you are not forced to reset the gear.

Inviato dal mio Nexus 7 utilizzando Tapatalk
[Samsung Gear S] ronron_s:
Thanks for the info. For me though the notifications are one of the main purposes of the watch so disabling the notifications then there are basically no reason to wear the watch.

Once again, I am truly surprised that Samsung does not bother about this as it seems to be a wide spread problem.

I will have a talk again with the service center. I did explain last time that it is most likely a software issue, not hardware, but they did not really want to listen to that.

Sent from my Galaxy Note Edge
[Samsung Gear S] Maurizio1953:
You don't need to disable the notifications forever... When The watch is ok again you can enable them again.

Inviato dal mio Nexus 7 utilizzando Tapatalk
[Samsung Gear S] ronron_s:
I got the same problem again, just as it have been explained in this thread.

The problem starts when have beeing away from the phone and been on remote 3G connection and upon return to the phone and back to Bluetooth connection when there have been some notifications during the remote connection.

The interesting thing was that I only needed to clear those notifications in the phone and the problem cleared itself immediately in the Gear S.

I did not need to disable or make any changes to any notification settings in the phone.

Sent from my Galaxy Note Edge
[Samsung Gear S] lentini.andre@gmail.com:
gear s loop

Please , I have gear s since nov 2014, The probem appear after the gear manager update on Nov 2015.

Anyway To resolve It FOREVER ?? Somebody found the root cause?
[Samsung Gear S] gobraves00:
I have the problem whenever in try and use the option to have clock come on when the fave goes away. The secondary clock screen. Whenever I use feature it always happens. Then I go into setting and turn feature off and restart watch and problem goes away. Jist my 2 cents
[Samsung Gear S] lentini.andre@gmail.com:
Please, where is the feature to turn off? I really want to test it in my gear s, but didn't find it. Could help me?
[Samsung Gear S] lentini.andre@gmail.com:
Tried all the information but still looking when receive a notification and both are in 3g, ONLY 3G , no wifi connected , nothing, only when both are in 3g, I mean my note in 4g and gear in 3g.
[Samsung Gear S] lentini.andre@gmail.com:
Only an update, the only way that I found to resolve it was reinstall 2 firmwares before the last that I have…. Tested and it is finally working Without bugs !
[Samsung Gear S] Brickoneil:
wrote a post, logged in and it disappeared. Trying again:

My gear s suddenly started switching between screens and not responding to touch, reboot or holding down the button. Spent a week with samsung support on twitter (because they took 1-3 hours to respond back or claimed to never receive replies). They were ineffectual, with catch-22's, duplicate instructions between new/different personnel. So I just sent it to texas to a repair center and now wondering if i'll get the watch back or if it will be worse.
[Samsung Gear S] DQEight:
Got my gear s today, paired with my phone easy

Even made some calls.

Then about an hour later it started looping between the clock, and setting screen. I reset gear, and it kept on doing it. This watch does not have sim, just connected to phone with bt. Very frustrating.
[Samsung Gear S] lentini.andre@gmail.com:
For me the problem is: they only are supporting new gear s2, so the gear s2 doesn't have this kind of communication as gear s, if I fix the problem with 3 firmwares before, of course they are not supporting us…. This problem is affecting all the world. What Samsung will do about it?????
[Samsung Gear S] The Beatch:
Looping gear s on a note 5

Hi guys, I don't know if you guys have answered this issue but.... I had the same looping problem with the gear s showing the watch face then scrolling down then the last app use shows on screen and it keeps looping from screen to screen never turning off and getting hot and battery drains respectfully. Mine was under warranty thankfully and took it back to samsung. However after 6 trips back and forth, a watch replacement and them taking my 1 month old note 5 for 4 days they couldn't fix it. So in the end the flashed both new watch and phone and gave it back saying "we think we fixed it, we couldn't find anything wrong but if it happens again bring it back." Lolz ok samsung nice, I spent $1800 for you to say it might be OK. Anyway they blamed a "Koi live wallpaper " for the glitch at low battery power maybe caused the watch to loop. So I have had the watch for 2 days with no looping and with no live wallpapers. I'll update this if it changes.

Cheers guys, hope this helps someone.
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