[Verizon Motorola Droid Turbo Q&A, Help & Troublesh] danEVO1000:
So here it is from Motorola. Go without a phone for 4-5 day or PAY THEM $25 for switching it out. Garbage customer service on a phone that was purchased within the last two months....Grrrr....

Jessel: Hi, my name is Jessel. How may I help you?

Daniel Stevens: Hi mine and my husbands Droid Turbo phones are not turbo/ quick charging? We are using the factory charger and cord, it doesn't matter what percentage the battery is at the phone will not quick charge. We never had this issue until after the lollipop upgrade...

Daniel Stevens: * Mine and my wife's

Jessel: I understand your concern . You don't need to worry because I'll be glad to assist you since here in Motorola, we value our customers so let me take care of this to the best of my abilities.

Daniel Stevens: I already performed a FDR on my turbo and this did not remedy the issue.

Daniel Stevens: Thank you

Jessel: May I ask what is the android version of your phone now?

Daniel Stevens: 5.1

Jessel: I see.

Jessel: This actually happens as of this moment after devices was updated to lollipop.You may try to use Tips to extend the battery life https://motorola-global-portal.custhelp.com/app/answers/detail/a_id/102356 to improve battery life of your phone. Updates are in development as phones experience some issues.

Daniel Stevens: So it totally loses the quick charge feature that this phone known for?? I have already been on forums where others are using 5.1 on their turbo and their phones are still quick charging.

Daniel Stevens: I have also already seen the link that you posted...

Jessel: I understand. May I ask how is it not quick charging

Daniel Stevens: This model phone is sold with a turbo/ quick charger. When plugged in it says "turbo charging" (when working) These phones will charge from 15% to 100% in an hour. Our phones are now charging at a slower rate and are taking a couple to a few hours to charge.

Daniel Stevens: http://www.motorola.com/us/accessor...er-Chargers/motorola-turbopower-chargers.html

Jessel: I understand. This is really happening to some Droid Turbo phones, this is due to the phone was just updated to lollipop.

Jessel: May I ask for the IMEI number of the phone?

Daniel Stevens: standby please...

Jessel: Sure.

Daniel Stevens:

Jessel: Thank you.

Daniel Stevens: yw

Jessel: Since you have done FDR, let me give you our two options then for replacement.

Daniel Stevens: ok

Jessel: First, we have Secured Advance Exchange wherein we will be sending first the replacement device and you'll be receiving it within 4 to 5 business days. Upon receiving the replacement device, you'll be given 5 days to return your defective device. To complete this process, we will put a security hold on your credit card which will be released upon receipt of the old unit and there will be a premium service fee of $24.99 for this option.

Jessel: On this process of Advance exchange, there will be a security hold of $500 plus tax.

This will be released right after we received the defective device.

Jessel: Second is the return and exchange.Credit Card is no longer need to this transaction.We will be sending you a prepaid shipping label for you to send us your old unit. And once we received it, the replacement device will be sent and you will receive it within 4-5 business days.

Daniel Stevens: So I will be charged $25 for the first option??

Jessel: $24.99 is only applicable for the first option.

Daniel Stevens: 2nd option not have a phone for 4-5 days...wow...

Daniel Stevens: Being charged $25 for something that is not my fault and for a phone that is under warranty is unacceptable.

Jessel: I understand. This premium service fee is part of the first option for us to proceed.

Daniel Stevens: Unacceptable, please forward this chat to a supervisor as I will save it as well Thank you.

Jessel: You're welcome. I do apologize for that.

Daniel Stevens: Please forward me to a supervisor.

Jessel: I understand.

Daniel Stevens: ok

Jessel: Our supervisors are not yet here.You will be contacted after an hour as their department is not yet open. May I ask for your best contact number we can reach you?

Daniel Stevens:

Jessel: Thank you so much for that.

Daniel Stevens: no problem

Jessel: Please expect a call from us after an hour, if in case call still havent been done, please do let us know for us to be able to connect you to our supervisor.

Daniel Stevens: Ok, thank you

Jessel: You're welcome.

Jessel: If you need any more information get in touch. Thanks from Motorola, bye!

Jessel has disconnected.