yashsingh1/xdaforums huggingface dataset:
[G4 Q&A, Help & Troubleshooting] gavo84:
hope someone can help me. have unlocked my bootloader and did an update kdz i did a hardreset and now when i boot up my phone it says

THIS DEVICE WAS RESET. TO CONTYNUE SIGN IN WITH A GOOGLE ACCOUNT THAT WAS PREVIOUSLY SYNCED ON THIS DEVICE.

i put my email address in and password and it just take me back to the wifi screen it just keeps looping back like this, ive read this in a new thing with android 5.1 and after 72 hours i can login but its been like 4 days now and still cant use my g4 is there anything i can do to get my phone working again.

any help would be great
[G4 Q&A, Help & Troubleshooting] lolypop000:
Try to connect to different wifi if then your phone will sync with google account.
[G4 Q&A, Help & Troubleshooting] gavo84:
its been almost aweek now with out my g4 still cant get past this tried kdz updates 10b 10c and still no joy can anyone help sort this
[G4 Q&A, Help & Troubleshooting] BACARDILIMON:
Call in for a replacement.

BAD ASS NOTE 4 & LG G4
[G4 Q&A, Help & Troubleshooting] gavo84:
ive gone and unlocked the bootloader
[G4 Q&A, Help & Troubleshooting] Eagle1337:
So you probably unlocked it to be used on other carriers as only the H815 can have an unlocked bootloader.
[G4 Q&A, Help & Troubleshooting] magoo1275:
Just a small sugestion. Have you tried to create a new google account and sync with it to see what happens?
[G4 Q&A, Help & Troubleshooting] gavo84:
tried that and just tried it again with new account still in a loop. i unlocked the bootloader for root now when u unlock the boot loader lg remove warranty
[G4 Q&A, Help & Troubleshooting] gavo84:
anyone out there that can help.
[G4 Q&A, Help & Troubleshooting] gavo84:
https://youtu.be/ukE0mA7yFIM
[G4 Q&A, Help & Troubleshooting] faizalotai:
Did you try clearing cache all google related apps like google service framework ?
[G4 Q&A, Help & Troubleshooting] gavo84:
what i have done is hardreset not sure how i can clean cache all google related apps like google service framework, as thats the only screen i can see i posted a video of whats happening, i have been on the pgone to google then its not them ring lg, i spoke to lg and emailed them a video waiting for a call back off them.
[G4 Q&A, Help & Troubleshooting] Z3ldaFan88:
Maybe try booting into recovery in order to wipe EVERYTHING (and I mean everything possible).

Then boot back into download mode and flash the STOCK .kdz file (the one that your phone came from your carrier with, 10a/b which it was depending on how long you have had your phone).

If that does not work maybe try to build or get a custom AOSP Rom that does not have the GAPPS and see if you can just by-pass the issue all together by booting with having to deal with google apps (you would still need a work around for getting Gapps to work, but at least you would know exactly what the problem is and could boot into a working phone in the mean time).
[G4 Q&A, Help & Troubleshooting] barcodelinux:
Weird. Might be that 72 hour sign in feature (cough* bug *cough) thing because it looks like it might be kicking it back on the server side.

1) Did you try signing in on mobile data?

2) Do you have a nandroid, TB, or LG backup that you can restore?

2) Try bypassing the setup screen (keep tapping Next or Skip) and just get to the home screen. Then goto Settings ---> Accounts and add your account. This way you can get a usable device.
[G4 Q&A, Help & Troubleshooting] gavo84:
ive tried STOCK .kdz 10a/10b/10c

i dont have a nand backup

ive tryed using other wifi and my mobile internet.

google say its not them and im still waiting for lg to even look at the video they asked for..

is there any roms even out there for the g4 i cant find any. over a week now with out my g4.

AOSP Rom i wouldnt know where to start on building one i no longer have root or TWRP after flashing kdz

cant get the phone in adb mode developer as i cant get past the wifi screen as seen in video and cant get USB debugging.
[G4 Q&A, Help & Troubleshooting] jawmail:
Did you buy phone new, from where?
[G4 Q&A, Help & Troubleshooting] gavo84:
the phone is on a 24 month contract from o2 i got the phone from the carphone warehouse
[G4 Q&A, Help & Troubleshooting] gavo84:
ive just got off the phone to LG still not looked at the video they asked for i have been told to wait 7 working days WHAT thats gonna be like two weeks with a none working phone.
[G4 Q&A, Help & Troubleshooting] jawmail:
Weird, it's like you got a refurbished phone, and the old google account was not removed the correct way (remove google account before the phone is reset). If you reset phone without removing your account you get exactly what has happened to your phone. I see it all the time on the Nexus 6 forum.
[G4 Q&A, Help & Troubleshooting] gavo84:
it was new and working fine untill i reset it and now its like this have not changed password or anything else i have tryed updates with lg bridge also kdz and nothing works just the same thing.
[G4 Q&A, Help & Troubleshooting] gavo84:
i juist wish there was a way to bypass this google bull**** how hard is it to build AOSP rom

is there anyway to but this phone into fastboot mode or can twrp be flashed from download mode ???
[G4 Q&A, Help & Troubleshooting] mimefly:
I know skipping the setup wizard has been possible for older android versions, so i don't know if these tricks (4 taps, emergency dial code, etc,) will work for lollipop 5.1 (have not tested these)

Google: android lollipop 5.1 skip setup wizard

I hope you can find a trick that works for the LG...
[G4 Q&A, Help & Troubleshooting] gavo84:
thxs for the info tried it but not working
[G4 Q&A, Help & Troubleshooting] gavo84:
google say its not them its lg and guess what lg are saying well this leaves me with £500 brick thxs. maybe i should have gone with IPho****
[G4 Q&A, Help & Troubleshooting] Rapazzo:
I had the same issue and this worked for me.

KDZ the phone back to stock (even if you have already done this, do it again - there is a guide in the general section I believe that will help you)

Once the phone boots back up, continue with the setup until you have reached the login with previous account screen

Enter your information and it will push you back to the wifi screen

While still on the wifi screen KDZ the phone again

The phone will restore and will bring you back to stock again

You should now be able to complete the setup
[G4 Q&A, Help & Troubleshooting] gavo84:
gonna try it now will update soon

ok so on other laptop KDZ in back to 10B at 77 % ok 100%

1 enter my account info

2 pushed back to wifi screen

ok so i ran the KDZ up tool again from the wifi screen just waiting on this to finish hope this works

NO still the same ARRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRR:eek:
[G4 Q&A, Help & Troubleshooting] GUGUITOMTG4:
Did you change your Google password recently?

http://www.androidpolice.com/2015/0...ne-you-might-trip-a-72-hour-security-lockout/
[G4 Q&A, Help & Troubleshooting] gavo84:
no not changed password been like this for 11 days now with no phone
[G4 Q&A, Help & Troubleshooting] GUGUITOMTG4:
does your phone show up on your android device manager? that's on the desktop version of playsterore.
[G4 Q&A, Help & Troubleshooting] ambervals6:
Same issue here.

Sent from my LG-D800
[G4 Q&A, Help & Troubleshooting] gavo84:
have you seen my video is it doing the same thing..

https://www.youtube.com/watch?v=ukE0mA7yFIM&feature=youtu.be
[G4 Q&A, Help & Troubleshooting] ambervals6:
yes. did you fix it?
[G4 Q&A, Help & Troubleshooting] gavo84:
no my g4 is not showing up in device mannger

and no i have not fixed it yet
[G4 Q&A, Help & Troubleshooting] gavo84:
if we had a custom rom i would flash it well wait i cant coz i no longer have twrp installed after KDZupdates ffs...
[G4 Q&A, Help & Troubleshooting] gavo84:
Wow what a day, went to the car phone warehouse in my town, only to find out its shut down... anyway after using my girlfriends G2 that was mine wish i never got this G4, we found a shop 3 miles away not too bad.. OR so i fort..... Never buy from the car phone warehouse, they have point blank said nothing they can or are willing to do......
[G4 Q&A, Help & Troubleshooting] jawmail:
What's LG say? Sounds like the phone is defective.
[G4 Q&A, Help & Troubleshooting] gavo84:
Well i must say i was on the phone with LG for over a hour trying settings and resets usb leads in you name it we did it, and its been passed on to there tech dep,

in the mean time i have left the phone with someone thats says they can sort it out one of them shops that.... well i wont say anymore, i dont hold out any hope, im sure he will only try what i have done KDZ. im hoping LG will be willing to fix it if they can. im thinking a replacement motherboard would fix it ? where to even get a motherboard from... ill have to google that later, with me unlocking the bootloader its gonna cost me if lg can sort it out as its no longer covered by warranty
[G4 Q&A, Help & Troubleshooting] r0x1:
Your issues seems to relate to the device protection https://support.google.com/nexus/answer/6172890?hl=en ---(Settings > Developer options and check "OEM Unlocking.") does this ring any bell if not it was enable?

not sure if you 've activated ADM https://www.google.com/android/devicemanager try login and see if you can ring the phone. info @ https://support.google.com/accounts/answer/6160500

If you're using the correct account "primary account or other wise try them alllllll" you've probably tamper with the security mechanism that is being used after updating the bootloder and then resetting the device, humble opinion but it sounds like an eFuse soft sort of lock down is triggered.

Your best bet is to look into this side of things as it doesn't look like an aosp flash will get you out of this one but I'm curious to know if you call your # does the phone ring at all or goes to vmail?
[G4 Q&A, Help & Troubleshooting] gavo84:
ive not got the phone with me today but when i tryed to ring the phone it use it was saying invalid number but it would receive text messages when i get the phone back i will try calling it see what happens. have you got any ideas on how i can get this phone working. ?

its wired my old g2 shows up in device mannger but my account is not signed in to the G2 and i can not lock or wipe or locate the device. my G4 is not showing up in my device mannger
[G4 Q&A, Help & Troubleshooting] Sheo24:
I'm having the same problem. Not sure if "OEM Unlocking" was enabled. probably not. Since unlocking breaks the warranty, there is no point in calling LG right?
[G4 Q&A, Help & Troubleshooting] gavo84:
if anyone can think of a way to get the phone working even a way to install twrp then i can try flashing things, im willing to try anything, is there anyway to relock the bootloader so it wont show up in the bootup or super hard brick the phone where they cant tell the bootloader is unlocked. hard bricking would be the last thing i would try all tho lg now have my iemi number they asked for and is with the tech dep all on file, so i dont think a hard brick would wash with them.
[G4 Q&A, Help & Troubleshooting] r0x1:
I don't think so, I would guess that when the lock down is trigger and you're signing in there's either an encrypted file on the device and or the imei is pulled against the play server when ur authenticating. I wouldn't be surprised if google is using both or similar methods.

Not to savy with lg's it's my first one, but look into if the flash trigger an un official firmware which manufactures use to void the warranty when tamper with, if it didn't restore everything and send it back to that shady company for refurbishing/warranty process with proof of purchase and tell them u bought it with an account on it which seems it was a used/demo unit.

On the other hand a strip aosp version might help u but I doubt the play store/google sync will ever work on it. U can also look into stripping GoogleServiceFramework.apk see if you can manage that via adb or through twrp to remove the setup wizard which might cause soft brick but won't hurt to reflash the firmware should it happen...

Good luck!
[G4 Q&A, Help & Troubleshooting] Sheo24:
OMFG! I FIXED IT!!!

Here is what I did. Was actually a very simple solution. I don't know why I didn't think of it earlier. Not sure it it'll work for everyone but it cannot make things worse:

1. Boot into recovery mode using this guide: recovery-mode.com/android/lg-g4.html <--------- (stupid spam filter doesn't let me post the whole link)

2. Delete all data and reset the phone.

3. Boot up the phone and log in to your Google account.

3. Restore all your apps (no data sadly).

4. Profit!
[G4 Q&A, Help & Troubleshooting] rogconnect:
This method is used when I flashed the kdz of LG G PAD 7.0 V400 then OTA to 5.01. If it is not done that way, it will cause boot loop.

Sent from my LG G4 H815 USA 4G LTE TMO
[G4 Q&A, Help & Troubleshooting] Perpatoura:
I have a similar problem, my phone is looping in the screen before you type your google account information, I got this after doing a factory reset.

1st Question: Bootloader is open, rooted and still have TWRP, do you think that a future custom rom will fix this?

2nd: I have V10b, is it a bad idea to try to flash V10c? (I'm so stupid that I don't have a nandroid)

3rd: "Fastboot devices" is responding, "adb devices" is not responding, is there maybe a command that will help to identify the problem?

Edit: just a theroy, since I have twrp, is it possible to delete the setup wizard from the system? And would that probably help?
[G4 Q&A, Help & Troubleshooting] GUGUITOMTG4:
Sounds like a solution. try it.
[G4 Q&A, Help & Troubleshooting] Perpatoura:
I found the com.LGSetupWizard in /data/data, I did chmod 777/755 and deleted the whole folder but after I reboot the setup wizard is starting normally and when I get again in TWRP the folder lies there untouched. Can I delete it somehow?
[G4 Q&A, Help & Troubleshooting] GUGUITOMTG4:
If you can use adb via twrp, pull /system/build.prop edit it look for ro.setupwizard.mode change it DISABLED save it and push to the phone. fix permissions via twrp and reboot.
[G4 Q&A, Help & Troubleshooting] Perpatoura:
Ok with adb sideload i can connect, could you please provide the specific commands to do that? How can I "pull" and "push" it back to the device?

Edit: I think I found the proper commands but I'm getting "error: closed"
[G4 Q&A, Help & Troubleshooting] GUGUITOMTG4:
Make sure that your computer has adb drivers installed when in TWP mode.

pres shift+right click on the folder that contains adb files. Click open with Comand Prompt. Then type:

adb shell

and press enter

Then,

adb pull /system/build.prop

If that works, edit the file build.prop that should be in the adb folder and after that save it and type

adb push build.prop /system/

I'm not an expert and don't have a phone with twrp so, not sure if you'll have mo mount system on twrp.
[G4 Q&A, Help & Troubleshooting] gavo84:
great stuff im glad to see fixs/trying, I will pick up my G4 in the morning one problem i don`t have TWRP installed my bootloader is unlocked so this wont be as straight forward for me but im sure i can get TWRP installed, maybe boot into fastboot from download mode? or some kind of hardware button combo? to get into fastboot to install TWRP if thats the right way of thinking... any of that make sense.

@ Perpatoura

did it work can you fully boot the phone make calls/sms and sync with a google account.
[G4 Q&A, Help & Troubleshooting] Perpatoura:
Thanks, my adb configuration should be ok, I unlocked previously the bootloader with that configuration and not changed anything, "adb devices" gives me the output

"LG... sideload" but any of the other command gives me "error: closed". I googled this and not really found a solution, some say to update TWRP, some say to update adb but I have the latest of both and previously it just worked... pffff

no, I'm still stuck in the setup wizard
[G4 Q&A, Help & Troubleshooting] gavo84:
http://www.recovery-mode.com/android/lg-g4.html

that will come in handy thxs ;)

After being on the phone to google yet again lol, the guy on the phone was adamant there is NO iemi locking with any kind of google servers, its an encrypted file on the phone that keeps are phones in the google login/Wifi merry-go-round..
[G4 Q&A, Help & Troubleshooting] GUGUITOMTG4:
I'm gonna flash TWRP to my old nexus to try every command later today. And report if anything should be different.
[G4 Q&A, Help & Troubleshooting] ambervals6:
Were u able to enter recovery mode using those instructions?

Sent from my SM-G920T
[G4 Q&A, Help & Troubleshooting] gavo84:
i don`t see why not, I will let you know in the morning as i don`t have the phone with me, just thinking! not one of my strongest points according to the miss :D would clearing credentials have any effect on.
[G4 Q&A, Help & Troubleshooting] Perpatoura:
This is getting worse and worse, I'm close before smashing the phone on the wall.. I can't even flash the old version V10a, TWRP doesn't recognize the sd card, its showing me 0 mb, I formatted it twice as FAT32.. adb is also not responding...

It's really bad now, I can't see any solution ..any idea (at least to be able to flash)?
[G4 Q&A, Help & Troubleshooting] GUGUITOMTG4:
That was fixable on the Nexus by reflashing cache partition via fastboot. You may head to the KDZ files thread for some more help.
[G4 Q&A, Help & Troubleshooting] ambervals6:
Go to lg center and ask them to use their software to reset it. You have to prove you are legit owner.

Sent from my SM-G920T
[G4 Q&A, Help & Troubleshooting] Perpatoura:
Fixed!! I just opened LG Bridge, it recognized the phone and did a complete update and then it worked.
[G4 Q&A, Help & Troubleshooting] GUGUITOMTG4:
glad you fixed it. but the setupwizard issue stills present right? perhaps, I tried the commands on my other phone and i had to go to 'mount' and check 'System'. I didn't need to input "adb shell" and the correct adb command is adb pull /system /build.prop I did not need to tap the sideload option. just make sure that System is checked in mount menu.
[G4 Q&A, Help & Troubleshooting] gavo84:
just a quick update, I called in at the shop where my G4 is, told me to call back in the morning and my G4 will be fixed 100% so he says fingers crossed he pulls it off, I will try and get as much info out of him as i can, on the process he carried out on the phone and will report back, so at the moment i still don`t have my G4 :(
[G4 Q&A, Help & Troubleshooting] Perpatoura:
Thanks for your effort.

No, the setup wizard problem has vanished, with the update everything got wiped, even root and twrp.
[G4 Q&A, Help & Troubleshooting] gavo84:
did you have the phone in download mode ?

did you click options upgrade Recovery
[G4 Q&A, Help & Troubleshooting] Perpatoura:
The phone was in the setup wizard, I plugged it in and opened LG Bridge on my PC, then LG Bridge started downloading a 1.6 GB file and installed it automaticaly, I couldnt choose anything.
[G4 Q&A, Help & Troubleshooting] gavo84:
take a look at this 17th was when i last tried loging in, so how google can say its not them or lg say the same, its down to someone as that proves the account i keep trying is linked to my phone, if im wrong please correct me.

http://postimg.org/image/nv1mlxopb/
[G4 Q&A, Help & Troubleshooting] gavo84:
So your phone is now working? can you sync with the said google account or any other account/ make calls and os is fully booted
[G4 Q&A, Help & Troubleshooting] Perpatoura:
Yes, its fully working like nothing happened. Maybe you can try the same? Just do the update through the LG Bridge, its worth a shot.
[G4 Q&A, Help & Troubleshooting] gavo84:
:good::good::good:Sweet..

all i need now is my phone back, picking it up in the morning what was you on 10b/10c and what is it on now
[G4 Q&A, Help & Troubleshooting] Perpatoura:
It was 10b and now also 10b, I hope that LG Bridge will offer you an update else you may have to wait for the next update.
[G4 Q&A, Help & Troubleshooting] gavo84:
im off out to pick up the phone, gonna try this when i get back
[G4 Q&A, Help & Troubleshooting] gavo84:
still the same anyone fixed it tried lg bridge still no good, how about tot files anyone have any for g4
[G4 Q&A, Help & Troubleshooting] gavo84:
time to super brick maybe can an unlocked bootloader be found if its bricked
[G4 Q&A, Help & Troubleshooting] gavo84:
hi got the phone back now he couldn`t fix it im still in the wifi/login loop, the phone will get sms they sound off but when i try to ring it the will light up as tho its going to ring then it will go to vmail, then it sounds off a text message to say i have vmail well thats what im guessing the message is lol, i also cant use ADM its not showing up in my ADM.
[G4 Q&A, Help & Troubleshooting] gavo84:
no all i can get to is reset and ADB devices wont show the phone.
[G4 Q&A, Help & Troubleshooting] Perpatoura:
So whats the Status now? Did you get an answer from LG? Before I fixed it I contacted them and told them that I unlocked the bootloader and I did the update and then I got the loop. They answered me that it sounds like a bug and I should send it in.

Gesendet von meinem LG-H815 mit Hilfe von XDA Forums Pro.
[G4 Q&A, Help & Troubleshooting] ambervals6:
There is no way you can fix this yourselves. Go to lg support center and ask them to use the software they were trained on for this specific kind of issue.

You need to be original owner with receipt and ID in hand or else forget your phone and throw it in the garbage.

Sent from my LG-H811
[G4 Q&A, Help & Troubleshooting] gavo84:
Disaster lol ;) i only went and flashed a KDZ for LG-H811 i have the h815 phone wont even boot to download mode HeHe, showing as QSUSB_bulk in device mannger lol. game over for the phone is screwed if it was a g2 i could save it but its not looking good for my G4 now, time to try warranty im stuck in a 24 month contract, thinking of buying Oneplus One £180/£210 as a replacement,
[G4 Q&A, Help & Troubleshooting] doporto_89:
question

hello

I have the same problem, how you managed to LG Bridge detect the device when I plug it is only in charge:confused::confused::confused:

best regards
[G4 Q&A, Help & Troubleshooting] gavo84:
have you installed lg drivers and rebooted
[G4 Q&A, Help & Troubleshooting] berchan:
any update? for this problem
[G4 Q&A, Help & Troubleshooting] nhan1431:
lg g4

i have same problem, please help me!:crying::crying:
[G4 Q&A, Help & Troubleshooting] berchan:
i think the mac address or imei of cellphone merge with google account.. that is why not possible to unlock phone with another account, its a new feature of version lollipop 5.1
[G4 Q&A, Help & Troubleshooting] gavo84:
update after the phone bricked to the point where it wont even turn on oppps, ;) took it in to the carphone warehouse, its been sent for repair its beyond REPAIR, oh dear i said to the tech guy on the phone what do i do know???? Not to worrie ive sent you a new phone to your local store happy days, now when it turns up, im selling it, what phone should i go with one plus 2 maybe, something that has root and at least some dev support ROMs and so on, ?
[G4 Q&A, Help & Troubleshooting] gavo84:
google tech have told me on a number of times its an encrypted file stored on the phone, nothing to do with imei so ive been told anyway..
[G4 Q&A, Help & Troubleshooting] gavo84:
So i got my new LG G4. So here is a recap on what i did. i bricked the phone to the point where it would not even turn on. Kdz the wrong varient. This will fUBAR THE PHONE. Then send it in for repair, note this worked for me and i got a new phone on warranty. I had my bootloader unlocked. But they did not find this as the phone would not boot....... ?
[G4 Q&A, Help & Troubleshooting] berchan:
http://www.lg.com/us/response/suppo...pport/product-help/doc-1433187783334-en-LGEAI