yashsingh1/xdaforums huggingface dataset:
[Sprint LG G4] mswlogo:
Did it come back in a White Box or Full Retail Packaging?
[Sprint LG G4] 1230clock:
It was wrapped in bubble wrap. It had nothing else. There was the stickers on the sides of the phone as well as the screen protecting all the edges. These are the same stickers that come with the new phone that you peel off. It was on the camera as well.
[Sprint LG G4] setral:
For those of you that sent yours in to LG, was the turn around time 2 weeks from the day you shipped till you received back, or they had it for 2 weeks?

Mine worked perfectly for 5 weeks (Day 1 unit) then one night I plugged it in to charge overnight, woke up and it wouldn't come on. I had to pull the battery, then later that day it would crash while using several different apps, after a couple of reboot loops it would actually freeze on the Sprint Spark screen and the spinning logo would stop. And I'd have to pull the battery and start over. I even did a Factory Reset on it, ended up having to have Sprint re-enable my service because somehow it lost connection during the reset. Thankfully that was a short talk with a sales rep in store to get that take care of. Then it was fine for about a week and then started crashing/reboot loops/ etc.. so I did another factory reset and that's when it decided it would not load and stay running at all. Since I did not have Sprint TEP and it was 5 weeks old they directed me to warranty repair w/ LG.

I shipped it out, they've had it now for 10 days (8 business days), it was "Unit is being repaired" for 7.5 days and it's been sitting at "Pending" since Wednesday afternoon. Would really like to get it back, was a great phone those first 5 weeks.
[Sprint LG G4] mswlogo:
You can walk out of store, add TEP and walk back in :) Then later take it off. They are pretty flexible about it.

If fact it was the tech that told me to add it so that he could set me up for a replacement.
[Sprint LG G4] :
Customer Care may add it. It's not a guarantee. Also if you take it off within a month after adding it they can charge you for the replacement device.
[Sprint LG G4] bbo_:
They sent me back the same phone. per the serial number and whatever the other numbers are on the bar codes. They claimed they replaced the flash memory. Now one week after my previous post ... same problem. Boot Loops, Reboots, Freezes. Apparently LG does not know how to fix their own phones and their warranty is worthless.
[Sprint LG G4] Mr.Miyagi555:
oh god.. im still waiting for my replacement. i hope i dont have the same problem query i get mine back. might try to sell for the moto x pure
[Sprint LG G4] setral:
I wish I had thought about that first, still curious the average LG Repair time. I sent my phone off 2 weeks ago last Friday. They received it two weeks ago today, and it's been "Pending" since last Wednesday.
[Sprint LG G4] mswlogo:
Ouch that's scary. That probably means new units could have the same issue and not simply a bad batch. Because if it was understood they would have fixed your phone right.

I'd sign up for TEP, and get a swap through sprint. If you are lucky you'll get a brand new one and then you can decide what to do.
[Sprint LG G4] setral:
Well that's interesting, my LG G4 repair status just updated to "Unit being repaired" so it was "Unit being repaired" from August 25 - Sept 2nd, to "Pending" until this morning Sept 9th, and back to "Unit being repaired".

Really wish I had known that I could have just added TEP to my phone and walked it into Sprint instead of this!
[Sprint LG G4] mswlogo:
I always put TEP back on when I buy new expensive phone. It's those first few months that are likely to have issues and expensive to replace. After 6 months sometimes I drop the TEP, if I remember too. Sprint used to replace them under warranty, in the store for a modest deductible. But not any more. So you kind of want TEP today.
[Sprint LG G4] Mr.Miyagi555:
hey bbo,

can we get an update on the status? What did you end up doing?
[Sprint LG G4] centran:
They just set my status to in repair. Great! They will probably do the same thing to mine. The LG customer service rep warned me that they don't replace phones. They only fix them. I can't wait to get my broken phone back.

Did you try contacting LG again? Were you using your phone normally for a week? I think I am going to try and stress test mine when I get it back then call LG back up after it starts with the crashing and boot loops again. I will give them one last shot at replacing the phone .

If they don't do anything the second time I'm going to contact a law firm. Would anyone be interested in starting a class action lawsuit? I know we would be lucky to get $10 from it as the lawyers get all the money but at least it might teach LG and/or sprint that they can't treat customers this way. If anyone is interested please start documenting your interactions with sprint and lg. Thank you.
[Sprint LG G4] bbo_:
Ok guys.

I have again sent my phone back to LG, shipped 09SEP15. CS said only the repair technician can deem it un-repairable. If they cannot fix it, they will replace with a certified used phone. So their insistence that they do not replace phones is total BS. I told the rep that if my phone is still defective after their second attempt to repair it, I will deem it un-repairable and they will replace it. Per above question the phone acted normal for about a week, then the same problems reappeared. Warranties are legal contracts. They are bound to honor them. I would file a claim with my credit card company, but I have leased the phone not purchased it. I'm not sure if the credit card company would do anything for a leased product.
[Sprint LG G4] setral:
I finally received shipping confirmation on my repaired phone yesterday, I might receive it by Saturday.

This is the repair status from the email: Repair Results: Power Management IC(PMIC)

So without having the actual repair work notes in my hand, it seems like the Power Interface Controller was having issues on my phone.. I'll post an update once I get it back.
[Sprint LG G4] centran:
Maybe that will be what is causing it but it sounds like they are just replacing parts that the repair tech is allowed to replace. I still think it is the system on a chip and now it would make total sense why neither sprint or lg area admitting a problem. Sprint needs to be reimbursed by LG. LG doesn't want to foot the bill so they are probably arguing with Qualcomm. All Qualcomm would do is give them new chips(if they even make them anymore). LG probably wants them to cover labor as well. It is either that or they stopped making this is exact chip which will then add R&D costs and time for a replacement.
[Sprint LG G4] :
Believe me, we sprint techs know its an issue. I just order replacements the moment someone says its power cycling.
[Sprint LG G4] Mr.Miyagi555:
still no update from lg tracking. they recieved it on September 1st and everything says pending. Called LG twice and was given different answers. "the phone is being shipped out today" "phone will be sent out sometime nextweek". "we are just waiting for a new battery because the old one was defective". i called bs and said i know it wasnt the battery because i tested the other new battery i have too. anyway, this is most likely my first and last phone from LG.
[Sprint LG G4] setral:
Total time it was out of my hands, 22 days. I received it earlier today and it is my original phone and it appears to be working fine. Online form says they replaced the Power Management Interface Controller. The paper that came with it just says replaced board chip set. Fingers crossed it's all fixed now.
[Sprint LG G4] centran:
They shipped mine back yesterday and the repair they listed: "Swap Board (Main/RF) : Board Bent"

So far we have heard of the flash memory being replaced without fixing the issue. The power control module which I am not sure if that fixed the issue for one person. Now they replace my radio chip because it was "bent." Yeah, I'm calling BS. Sounds like the LG techs are giving up and replacing a part and calling it done since they aren't allowed to issue a new phone or replace the SoC. IDK, maybe the main part before the RF means the radio chip is on the same board as the CPU so he made a BS excuse of it being bent so he could replace it.

I'll report back next week if the issue comes up again.
[Sprint LG G4] emilyrugburn:
I received my phone back today. Mine was also listed as "Swap Board (Main/RF) : Board Bent". So far I haven't gotten any crashes or reboots. I'll post again if I think the repair didn't help.:eek:
[Sprint LG G4] Mr.Miyagi555:
Its still not here and i believe the notes referred to the PMIC board replacement too. I am not even going to bother calling any more and just expect it to be here 22 days from the day they recieved it. LG said the reason it took so long was they were waiting for the part... BS. last time they told me they were waiting for the battery. The tracking info said shipped on the 16 but no tracking number. After my last call, they said it was sitting in their facility doing nothing and waiting for fedex to give them a tracking number before they can ship it out. The customer service and repair time is pretty pathetic if you ask me.
[Sprint LG G4] centran:
I've had mine for half a week now with no problems. It was a "Swap Board (Main/RF) : Board Bent"

The day I got it back I ran some burn-in tests for an hour and half. I haven't been using the phone much since. I reinstalled some apps that the play store missed while doing it's normal restore thing. Other then that I haven't even setup my home screen how I like it so haven't used it much.

I am waiting to get the v6 OTA update before I try to hurt it some more. Maybe they did some changes in that update to make sure it won't overheat like it was before which I think was part of the issue. So once I get the update I will run some more burn-ins and then play some GPU intense games.

So far it hasn't had problems. We will see in a week after I get v6 and then really put it through its paces.
[Sprint LG G4] setral:
So far since I received mine back, it's ran fine. I even ran it through a couple of games last night that I knew would get it really warm and had no issue.

I did have a very minor panic this morning though, around 6am I applied the OTA LS991ZV6 and then around 9:30a it just rebooted itself. After checking it appears it was a Network Provider restart request, after that it's been stable again.

I did notice with the update the Sparc icon disappeared and the Signal LTE/Strength bar is combined now, not a fan honestly.
[Sprint LG G4] Mr.Miyagi555:
Let me clear the air about my story. I just received the phone back today, so if you are having the same bootloop problems, you will have to wait around 24-25 days to get your phone back. I got the phone back and what do i find? A scratched screen and all the trim has been scuffed up. I sent the phone in perfect physical condition and i mean perfect. Had a tempered glass screen protector since day one and a case. The phone was shipped to me in thin plastic envelope style package no cushion whatsoever. Inside was a brown cardboard box and in that box was my phone, spare battery and two pieces of paper. No bubble wrap around the phone or battery. Im assuming it was flopping around in there but i dont think the screen and trim got damaged from that. I already called them again and let them have it. Tomorrow i will get another call from a supervisor and i had better not get the run around again. Will let you guys know.

BTW: The invoice inside the box did not state anything that said what they had done to my phone. All it said was they ordered a battery for me( which i never wanted in the first place). No email from LG saying anything about sending my phone or the specific phone repairs that were done.
[Sprint LG G4] merwoman:
Do you (personally) have a time cut-off for just ordering a replacement?

I bought my phone 7/17. It worked great at first and didn't start acting up until 3 weeks later, past the Sprint 15 day mark. I did some of the fixes recommended on various forums and it was better for awhile but in the past 1-1/2 weeks it's gone insane again. I haven't been able to use it now for over 24 hours because of (among other things) bootlooping and constant crashes and freezes. Most recently it is stuck in the Accessibility menu and won't let me out, I can't access any other apps, I can't even do another reset (it would be the 4th) because I can't get to that screen. I haven't been able to do a Safe Mode reboot either because the phone crashes whenever I try to bring up that screen. LG insists that they will not replace it and I have to send it in for repairs, but I can't do that. My last phone had a catastrophic failure so I don't have it available to re-activate, and I'm a therapist, so I absolutely cannot be without my phone for 2 weeks while they dink around with it.

So with all this, if you were the sprint tech I took it to, would you order a replacement? Or would it be too late since it's now >2 months old?

This is the most frustrating experience I have ever had in 21 years of owning cell phones.

---------- Post added at 08:11 AM ---------- Previous post was at 07:58 AM ----------

I discovered that problem too and disabled updates. The phone behaved really well for about 3 days after that and then had a total nervous breakdown. I hope your fix is more long-term than mine was.
[Sprint LG G4] :
I would order a replacement on it. And Since its a known issue with the device and is listed in the Sprints tech stuff thats its a known issue, a tech would have to.
[Sprint LG G4] merwoman:
I just got off the phone with Sprint Customer Care. They were surprisingly awesome, set an appointment for me to go get a replacement phone with no argument whatsoever. After reading this thread I really was not expecting that kind of positive response. I wonder if it's because most of the posters were dealing with CS before it was recognized as a known issue?

Now as long as the store actually goes along with the plan I'll be very happy.
[Sprint LG G4] aypeeootrek:
I had this issue just last week. At first I was getting a replacement phone for a faulty camera. (this is my second g4. First had screen garble issue and I had this replacement for about a month before camera issue). They ordered me a new phone because of the hardware issue. I need to come in the following weekend because of work.

During the course of that week my newer phone gets the screen garble issue again, about 2 days after I was sprint. The same day that starts happening I start getting minor reboots when switching between too many apps(this seemed to be the case to me). Started off a reboot every few hours. That night I went home and next reboot turned into a constant boot loop. I pulled the battery and let charge without it overnight. Next morning put battery in and no more bootloop. 5 hours later at work and I got the boot loop back and was lucky enough to have a replacement already in the store from the camera issue.

Can't believe they're giving issues to resolve this. Had a g3 for 2 years and not a single issue like this. I really like the lg G series of phones but this g4 is leaving a bad taste in my mouth lately
[Sprint LG G4] number1coolguy:
Is this what your screen started to look like?

I had my G4 just replaced, they told me they replaced the mainboard. It was gone for about 25 days to LG's repair center.
[Sprint LG G4] aypeeootrek:
Yup exactly it. The first one I got replaced the day of. The second was a week later because it was originally for a different issue
[Sprint LG G4] Kodakcameron:
My g4 started resetting slowly at first but last night i couldnt get the phome to boot all the way. I took it to sprint this morning since i have the service plan and was told as of this morning the g4 was recalled and they were told to ship all of their stock back. They gave said they should be getting replacementa at the earliest mid next week. For now they put me in a s6 until the new stock comes in. Has anyone heard about a recall? I went to bestbuy also to ask and they hadnt but thought it odd that they were showing 11 in stock at their store but their cabinets contained zero.
[Sprint LG G4] :
Check my theard in the main general forum.
[Sprint LG G4] jrcaptain:
lg g4, "Android is Starting... Optimizing app # of #"

Mine was doing the same, hanging when starting with "Android is Starting... Optimizing app # of #". Took my sd card out and it finally started to do the update. Seems to me that there might be a problem optimizing apps if they are on your sd card. Still have been having problems with it shutting down for no reason; dropping BT connection, and not accepting calls. Noticed that it does get pretty warm.
[Sprint LG G4] :
It will hang even with out a sd card.
[Sprint LG G4] merwoman:
Thanks to soulysephiroth!!

I have had my replacement phone for a week now, and so far so good. ::fingers crossed::

I owe a huge thank you to soulysephiroth for the information on this problem being a known issue and that techs have to order replacement phones because of it. I spoke to two techs at the repair center--one when I ordered the replacement, and one when I picked it up--neither of them knew about this being listed in the Sprint tech stuff, and neither of them believed me. Fortunately I had along the info soulysephiroth had posted and read it to them verbatim, which got them both to check and discover I was right, and that was it for trying to tell me I was out of luck since I didn't have insurance.

Maybe that will also benefit some other G4 users down the line when they go into that store...my way of paying it forward. :)

Thanks again!
[Sprint LG G4] :
Glad I could help!
[XDA Assist] deadlyprogamer:
Hi. I recently got a phonetab and I found it came with some bloatware and built in apps that i wanted to remove but it required a root. My device is Quantum Q-Wave71M2 and i would like to root it. I found a tool called unlockroot but it needs a pc to work and i dont have one. Is there any other root app for unbranded tablets that will root directly from my tablet? Update: I found out that my tablet is actually from a company called Alps. So its an Alps Q-Wave 71M2. I am new to all this so please help me!

Device specifications

Android version: 4.4.2

Kernel version: 3.4.67

Build number: ALPS.KK1.MP7.V1.25

Model: Q-Wave 71M2

Its a dual sim 7inch phone tablet (phablet)
[XDA Assist] rirozizo:
Hello, thank you for using XDA Assist.

Your device is not officially on XDA, so i suggest you go HERE and ask the same question, maybe you'll find some users with that same device there.

Good luck!
[Verizon Motorola Droid Turbo General] Steve-x:
Came across this today. I didn't upload it, so thank you to whoever did!

http://www.filefactory.com/file/1bh0acofnjf9/XT1254_QUARK_VERIZON_5.1_SU3TL-38_38_CFC.xml.zip

btw, file factory is slow so be patient.
[Verizon Motorola Droid Turbo General] siegesoldier:
downloading. Will check the build prop and re upload to file hosts that aren't capped at 50 kb/s in ~7hrs
[Verizon Motorola Droid Turbo General] firstEncounter:
Found this last night and downloaded overnight.

MEGA mirror: https://mega.co.nz/#!XABCUAKQ!XMAKu5xHTEl06-nXHXUp-R4HrI3NvqfP28pP7dYeXMY

SHA1: e569e17cefe7045c3424a8aae8c7dc0c51f51202

I was able to convert the system.img_sparsechunks by doing:

simg2img system.img_sparsechunk* system.img.raw
dd if=system.img.raw ibs=2048 skip=64 of=system.img
truncate -s 3539992576 system.img

I don't have enough posts to create a development thread (I'm a quiet dev) but I'll post the stock image + a rooted image once I get it all working.
[Verizon Motorola Droid Turbo General] JulesJam:
Just FYI - there is a utility that will convert the sparse chunks to a single image ext4 system.img:

http://xdaforums.com/showthread.php?t=2749797

http://xdaforums.com/showpost.php?p=61132614&postcount=3

But there is likely a header and a footer in the file as explained in that thread. Those have to be removed using a HEX Editor before you can flash it using mofo.exe. I wrote out the instructions on how to do that in that thread above.

Then you can root it using [MENTION=2278321]btdownloads7[/MENTION]'s method found here:

http://xdaforums.com/showpost.php?p=61132621&postcount=4

No need to reinvent the wheel if you have a device running TWRP you can just follow that method.

We have also learned that you have to delete the contents of both /data/dalvik-cache and /cache before you flash an image with Xposed for Lollipop baked into it. This has to do with the conversion from dalvik to ART.

If you are having trouble getting Xposed baked into your image, you can read about [MENTION=5849464]mikeoswego[/MENTION]'s method here but check to make sure you are using the most recent Xposed files as there have been updates:

http://xdaforums.com/showpost.php?p=61132732&postcount=7
[Verizon Motorola Droid Turbo General] crackd:
Where does one go about getting these Verizon images? Is it something Verizon issues to the public? If not, how does one trust this image as not being tampered with?
[Verizon Motorola Droid Turbo General] mattlgroff:
They cannot be tampered with, or they cannot be flashed through the signature check, which is what verifies the integrity of the file as well. Mofo, however, does not verify signature for obvious reasons. Where this particular file popped up is hard to say.
[Verizon Motorola Droid Turbo General] firstEncounter:
http://i.imgur.com/x1OUS1H.png :)

Working on uploading the images now.
[Verizon Motorola Droid Turbo General] spikejnz:
I cannot thank you for this enough. I removed the erase USERDATA line, and I'm hoping that fixes my issue. cross your fingers.
[Verizon Motorola Droid Turbo General] Koneesha:
So it worked?
[Verizon Motorola Droid Turbo General] firstEncounter:
It did, and we retain the ability to downgrade to 4.4.
[Verizon Motorola Droid Turbo General] JulesJam:
how big is the ext4 file?
[Verizon Motorola Droid Turbo General] firstEncounter:
3376MiB (3539992576 bytes)
[Verizon Motorola Droid Turbo General] Steve-x:
Very cool!

I have an XT1225 so root was easy, glad to see Turbo guys can have some fun too.
[Verizon Motorola Droid Turbo General] ilia3367:
How did you do it? If it is possible more in detail?
[Verizon Motorola Droid Turbo General] firstEncounter:
I posted some more information in this thread, once I get everything settled root-wise and the images uploaded, I'll make a more detailed guide.
[Verizon Motorola Droid Turbo General] Jaocagomez:
OMG thanks! i will add it to the main firmware thread!!!!