yashsingh1/xdaforums huggingface dataset:
[G4 Q&A, Help & Troubleshooting] faizalotai:
You must checked your dng file...Its still visible on phone screen in whatever mode we're in..

yeah, its getting worst day by day..:confused:
[G4 Q&A, Help & Troubleshooting] RedOCtobyr:
Do they not happen when the camera uses the flash, perhaps? Additionally, if it were flash related, what happens if you take a picture outside (bright lighting) but force the flash to fire?
[G4 Q&A, Help & Troubleshooting] bobimbap:
Flash or not doesnt matter. Its always there
[G4 Q&A, Help & Troubleshooting] :
I just emailed LG's support today claiming I have a phone that wont bootup past the LG logo. I'm going to brick the device and send it in for a warrenty replacement since I don't have insurence with my carrier. Depending on what happens, I'll just flash that 10e file and brick the device to send it in.
[G4 Q&A, Help & Troubleshooting] user787:
I contacted them via chat. Representative told me have to bring my device to the carrier to send it to LG for evaluation... Im not. It is a new device ~3 weeks since out o the box. If I gave it back will loose it for weeks, maybe months. My carrier is the worst on warranty issues. They will keep the device for weeks then return it as good based on their standards, then if I want to escalate claim have to deal directly with the manufacturer...

Please keep us informed. Hope it does not affect all devices. Hope that is a fw issue, not an hw one, and can be solved with an patch update.

If I recall I tought this started after I switched to manual mode then started to adjust settings. Searched about the issue. Other manufacturers have it, full dslr included (hot pixels).
[G4 Q&A, Help & Troubleshooting] RedOCtobyr:
Sorry, my post was not clear.

I emailed LG about the other issue I found, where pictures are not saved if taken in Simple or Auto, using the flash, if you also exit the Camera app immediately after taking the picture.

I did not email LG about the green spots issue, as my phone does not have that issue.

To me, if the green spots do not appear in the RAW, DNG files, then I would think this is some sort of software-related problem. The DNG is showing what the image sensor actually captured. And if they don't show up there, then the hardware captured things correctly, but something went wrong during processing of the image, I'd think.
[G4 Q&A, Help & Troubleshooting] user787:
AnyF

Oh OK, then for the sake of those who have 'green spot issue' please keep posts here on the thread topic... Thanks in advance

Anyone with the green spot issue then I encourage you to complain to LG support and/or open a claim request about this issue so them investigate it and came with a solution, either fw update or hw replacement.

The device camera was the primary feature that make me decide to buy the device versus the other device from the S manufacturer (G smartphone). I hope they solve it soon.
[G4 Q&A, Help & Troubleshooting] CAG-man:
This appears to be purely software. I have taken a few pictures in manual. The DNG files are as should be but their JPG counterparts have the green spot. This tells me it is the software processing.
[G4 Q&A, Help & Troubleshooting] bobimbap:
So can it be fixed?
[G4 Q&A, Help & Troubleshooting] :
Mine still occurs in those pictures. I'm bricking my phone and sending it in tomorrow
[G4 Q&A, Help & Troubleshooting] likepeas:
Shall be heading to the service centre today. My phones rooted should I hard reset it?

Sent from my LG-H815
[G4 Q&A, Help & Troubleshooting] RedOCtobyr:
Just to be sure I'm clear: you still get green spots when you take a JPG + DNG picture in Manual mode, then view the DNG file itself? The JPG will still show the green spot, but from what others have reported, the actual DNG image did not show the green spots.

The DNG is not viewable in the Gallery app, you likely need to transfer it to a PC and open it with suitable software; I am trying UFRaw, it's free.

---------- Post added at 06:12 PM ---------- Previous post was at 06:08 PM ----------

Has anyone tried a different camera app to see if the green spots do not appear when using different software? Especially if your phone shows them in JPGs, but not the DNG files.

likepeas: A factory reset will not undo root. I think you'd need to replace the rooted image to go back to non-rooted stock, if that's what you're asking about.
[G4 Q&A, Help & Troubleshooting] :
I haven't bothered to spend the time uploading the file to lightroom to test it lol. I don't use this phone for pro photo editing.
[G4 Q&A, Help & Troubleshooting] RedOCtobyr:
That's fine, it was just an attempt to better understand the symptoms you were reporting. So we can't state that yours gets the green spots even in DNGs, which is what I'd thought you meant. If yours did show them in DNG, then that would make me suspect it's hardware-related for at least some people.

I was asking to try and better understand the problem. If the sensor is capturing a clean image, and especially if another camera app does not show green spots, then hopefully a software fix can address this.

Good luck with the exchange process!

BTW, I had forgotten that in post #13, user nicolas_s reported still getting the green spots in another camera app, as well as in videos.
[G4 Q&A, Help & Troubleshooting] CAG-man:
I have done extensive testing in various modes and apps. The green spot does not show in the DNG raw image files. Proving that it is a software issue. The raw image file can be manipulated and edited to produce a JPG of normal quality. I have been looking through the different firmware and reading all the different green spot threads to see which firmwares seem to work. I plan on trying to get the camera and libraries from working firmwares.
[G4 Q&A, Help & Troubleshooting] likepeas:
Would it be wise to head to the service centre or to just wait it out and see if there's a fix?

Sent from my LG-H815
[G4 Q&A, Help & Troubleshooting] user787:
Did you replaced the camera itself or just the external lens? Have been searching, I think it could be an camera lens issue known as 'lens flare' when light rebound inside between the lens and the camera sensor. If that, then it could be solved just replacing the lens...

Well, that is something. We have to rule out fw issue then focus on hw issue or vice versa.
[G4 Q&A, Help & Troubleshooting] CAG-man:
[MENTION=4573649]user787[/MENTION] this was a on the next page after soulysephiroth mentioned replacing the camera itself. So replacing the hardware won't fix the problem. Making this all software/firmware.
[G4 Q&A, Help & Troubleshooting] :
I'm pretty sure this is software and not just hardware. Once I switched the PR rom my ois went crazy, my flash makes a hum and I started getting green spot errors. I replaced everything to test. I replaced my camera, and the black plate that holds the flash and senors. The issue was gone for about 10 mins but my ois and and flash noise was still happening and then spot returned.

So I bricked the phone by flashing a system img different than the PR one and sent it yesterday.
[G4 Q&A, Help & Troubleshooting] One Twelve:
Could those facing the issue upload their jpg's with green spots (DNG also if possible) by following the instructions mentioned in this

post

. Need to see the original jpegs. I've seen just one original in this thread to date. Need more.

Thanks for hosting [MENTION=5471195]tabp0le[/MENTION]
[G4 Q&A, Help & Troubleshooting] sorozco:
Add me to the list of green spot issues. I'm on the 810 PR image and it didn't show up until over 3 weeks after flashing it.
[G4 Q&A, Help & Troubleshooting] bobloadmire:
just an update, I have been running PR for almost a month, no green spot issue.
[G4 Q&A, Help & Troubleshooting] informpage:
Here's an interesting thing I noticed - when taking photos where there is a large amount of red in it, the green spot quickly disappears. Not sure what that means, but even in full bright light there is no green dot.
[G4 Q&A, Help & Troubleshooting] user787:
May I ask which PR version you have installed on the device?

H81010A_02 or (new) H1010A_04 ?
[G4 Q&A, Help & Troubleshooting] bobloadmire:
Uh neither it looks like. H810PR10a-310-410
[G4 Q&A, Help & Troubleshooting] phineous:
I noticed that the green spot is less likely to appear when using Camscanner to take a photo. Switching between Camscanner and the LG Camera app for the same scene, Camscanner will show the green spot for a second, but it quickly disappears except in bright light. I got similar results with HDR Camera+.

I should try some other camera apps.

Could others with the green spot issue please post their model and software version? I've been told this is a software issue, but it seems to be an issue with early version of the hardware to me given that many different models have the problem.

I've got an H810 that was flashed to the H810PR firmware.
[G4 Q&A, Help & Troubleshooting] auggie84:
any update on your lg phone?

---------- Post added at 08:50 PM ---------- Previous post was at 08:49 PM ----------

Im thinking on doing the same thing , Im going to brick the phone and returned
[G4 Q&A, Help & Troubleshooting] :
After I got my phone back from LG I haven't seen the spot. I had to flash directly from ATT l to pr4 after a brick. So far my cameras been good. But it did take me two months to get the issue to begin with.
[G4 Q&A, Help & Troubleshooting] dmncr:
It showed up on mine today. Just out of the blue (green) on an image and on all the of them after that, never seen it before and I've been taking a LOT of picture with the phone since the beginning of June. Looks like some kind of compression bug. Just recreated it and took a DNG too, the spot is pretty weak on the JPG when using the computer screen but I can't see any trace of it on the DNG.

Attached an image with the spot in 100%.

FIrst occurance of the spot : hXXp://i.imgur.com/C0ON82G.jpg

Recreation JPG : hXXp://i.imgur.com/BPdzcwO.jpg

Recreation DNG : hXXp://i.imgur.com/UU9mdZP.jpg

(Sorry for the links, had the account since 2005 but haven't even posted 10 posts ;) )

Got a firmware last week and this is my current phone info:

HW Version: Rev1.0 (got it when it was released in Norway, early June)

SW Version: H81510d-EUR-XX (build date AUG-17)

This sucks, hope I don't have to send it away but seems like that might be the only solution :/
[G4 Q&A, Help & Troubleshooting] One Twelve:
Can you upload the originals to tabp0le's site as explained

here

or use flickr.
[G4 Q&A, Help & Troubleshooting] dmncr:
Ah missed that.

Here are the originals:

https://cloud.spryservers.net/index.php/s/I8kU3g2kqG5XAwH/download?path=/&files=recreationDNG.dng

https://cloud.spryservers.net/index.php/s/I8kU3g2kqG5XAwH/download?path=/&files=recreationJPG.jpg

Had trouble recreating it again against regular lights (altough i could see it in the viewfinder when looking at the computer screen just like yesterday). It showed up on the jpg on some long exposure pics through the window, this time the green spot wasn't visible in the viewfinder (but it approximates a lot when giving the preview especially in low light vs shutter time scenarios).

ISO 150, Shutter speed 8s:

https://cloud.spryservers.net/index.php/s/I8kU3g2kqG5XAwH/download?path=/&files=ISO150SP8s.jpg

https://cloud.spryservers.net/index.php/s/I8kU3g2kqG5XAwH/download?path=/&files=ISO150SP8s.dng

ISO 150, Shutter speed 15s:

https://cloud.spryservers.net/index.php/s/I8kU3g2kqG5XAwH/download?path=/&files=ISO150SP15s.jpg

https://cloud.spryservers.net/index.php/s/I8kU3g2kqG5XAwH/download?path=/&files=ISO150SP15s.dng

ISO 50, Shutter speed 30s:

https://cloud.spryservers.net/index.php/s/I8kU3g2kqG5XAwH/download?path=/&files=ISO50SP30s.jpg

https://cloud.spryservers.net/index.php/s/I8kU3g2kqG5XAwH/download?path=/&files=ISO50SP30s.dng

Thanks for the storage [MENTION=5471195]tabp0le[/MENTION] :)
[G4 Q&A, Help & Troubleshooting] One Twelve:
Post more if you can. It seems to be jpg only.

Exactly, not a trace on any of the DNGs. Nothing shows up in raw therapee. So i think the sensor is good. Anybody else want to look at them ?

This is different to the pink spot which is brought about by lighting and i'd expect to see it also on the DNGs.

I'd like to see the original jpg of this one. I figured it might have been some reflection from the lights at night but this one tripped up that theory.

Are you using any case ?

Try to reproduce it, then try to change the angle of the shot slightly does it go away ? i think this is something people will have to learn to manage. Change something to make it go away.

it seems to occur around the same spot in your images. Whether that means anything yet i don't know.

---------- Post added at 04:10 AM ---------- Previous post was at 04:09 AM ----------

Did you ask them what they fixed and did they give any reason why it happens ?
[G4 Q&A, Help & Troubleshooting] jal3223:
If it truly is a software issue, shouldn't kdz back to stock solve it? I've heard many people say that a hard reset didn't remedy it but has anyone tried a kdz or tot restore?
[G4 Q&A, Help & Troubleshooting] One Twelve:
If it was software there would be more people complaining, it seems like we have only a handful. No internationals.

That is one clue.
[G4 Q&A, Help & Troubleshooting] :
On att phones you can't.

Look I stated in the thread that i had switched the hardware out. I replaced the camera and all the sensors. Secondly, the fact that it doesn't show up in the raw file and only the jpg wouldn't be the case if it wasn't a oriceasing/software. And the only issue I see people having with green spot are people on international/PR rom. Unless I missed that post.

---------- Post added at 11:06 PM ---------- Previous post was at 11:03 PM ----------

We've been discussing this in detail in the att threads.
[G4 Q&A, Help & Troubleshooting] One Twelve:
What this shows is the effect of different coloured light to either reveal or mask the green spot. magenta and green counter each other. to remove green add magenta and vice versa.

The video is more useful is seeing this problem, what i want to know is whether you are able to move that green spot

- by rotating the camera either along its horizontal or vertical axis.

- shifting the position of the camera either to the left or right top or down.

Does the spot move or is it always more or less in the same area. Make a video of it if you can.

Another explanation for this is light reflecting or stray light entering and interfering. if you notice in that shot the light reflecting off the diggers window is possibly the cause. So if you take it from a different angle then would that green spot still be there or not. But this depends on whether you can move that green spot by changing camera position.

Yet another more far off idea is the IR blaster used for laser focus has stopped working or is only intermittently working. That is why covering the 'laser' sensor does not make a difference. The green is added to counter the infra red light that is used to lit up the subject and when the infra red is no longer there the green shows. Thing is these cameras all come with IR filters anyway so this sort of post processing should not be necessary. Also it does not explain why it happened in your long exposure night shots because no way for laser to return in that case. The green spot was up in the sky far away.
[G4 Q&A, Help & Troubleshooting] dmncr:
The spot is ALWAYS in the same place., ever since it showed up. Never moves when i rotate the camera or try different angles. Only gets more or less visible depending on incoming light.

But if you look at some of the pics i posted where there is not direct light. Only (not that bright) light bouncing of a wall, the spot i still there and very visible emphasized by the color of the light as you say.

I think this is very likely some hardware failure. I think both the JPG and the DNG are generated on the snapdragon chip w hw-acceleration, maybe a firmware upgrade or something messed up the JPG/video encoding part (although this is a bit strange since people have had this for a long time and it showed up for me after the H81510d-EUR-XX (build date AUG-17) firmware - fairly new code base if not merged with another older firmware for some other part of the world..). Or maybe just a faulty chip early of the production line that just had a bit more strange than the others and broke after a longer-than-usual while? Heavy speculations but hey ;)
[G4 Q&A, Help & Troubleshooting] :
You're having him do more work is needed for this problem. The only fix besides sending the phone is using DNG files.

Also I don't see how its not a software processing issue. DNG files are fine. I've physically switched out the hardware and the spot returned. I never had problems till I went to an international PR rom, and the same thing for everyone on ATT whose had the issue popup.

---------- Post added at 09:47 AM ---------- Previous post was at 09:41 AM ----------

Also all lg claimed they did on my phone reflash the memory and my spot went away.
[G4 Q&A, Help & Troubleshooting] dmncr:
I'll reflash it with the lastest firmware version some day during this week. If it goes away lucky me, otherwise its back to some old phone for a couple of weeks for me!
[G4 Q&A, Help & Troubleshooting] phineous:
Anyone have a way to check for updates to the H810pr rom? I've only seen a couple of users who weren't using an att flashed phone here.
[G4 Q&A, Help & Troubleshooting] djkinetic:
Theres a way but i think you still need the first few digits of a PR IMEI to check it.
[G4 Q&A, Help & Troubleshooting] informpage:
Not only is the spot always in the same spot, but you can mask it out by zooming in about 2.8x .
[G4 Q&A, Help & Troubleshooting] One Twelve:
And if you move a metre away from original position it either shows up or does not. When it shows up its always in the same position.

if it moved then there is a way to manage it. But in all your photos it appears in that same area its either there or not.

Possible but can't put my finger on it. That is always shows up in the same area makes the case a little stronger. Hw failure means it should happen all the time or mostly all the time. Do you find it appears regularly now or only in certain conditions.

That it does not appear on the DNG is the mysterious bit. if it was some sort of reflection then it should appear in the dng as well. The next confusing bit is it appears in the jpg and not the DNG. if anything i'd have thought it would appear in the dng and not the jpg as the jpg is processed and filtered. That is to say DNG -> jpg is software.

Makes it easier if it happens to others and they find this thread that we have a better characterisation of the issue. Good you posted those photos and videos it makes it easier to see the problem for everyone.

I find people are very quick to point the finger at hardware but this is a branded company using tier-1 components. The chances of failure exist but they are low. Also the time for hw failure is usually within the first two months. If you make it past that far you're generally out of the woods :)

---------- Post added at 04:54 PM ---------- Previous post was at 04:35 PM ----------

Implies a defect in the lenses but it should be there from the start, not something that developed after, unless the phone was dropped. even then there should not be one spot but a much bigber one that appears most of the time. clearly indicating a hw failure.

---------- Post added at 04:58 PM ---------- Previous post was at 04:54 PM ----------

yeah software is the leading contender.

I said earlier that i thought this was limited only to some us carriers but i've since noticed there are international units in here as well. dmncr is using a euro H815. no rooting no bootloader unlock he said.

Makes me wonder whether this is something that occurs only with H815x variants. Att & t-mo use gsm.
[G4 Q&A, Help & Troubleshooting] dmncr:
Yeah now it appears almost every time. Not on every shot but IF i move the camera around a bit to "find it", I'll always find it without much effort. Seems to show up when the image contains larger contrasts, very hard to find a clear pattern though.

Did a quick google and JPG encode/decode happens in the signal processing chip on a Snapdragon, i bet the DNG does too, even if it's "raw data" it probably still needs some processing. So for some component to break isn't that unlikely and this doesn't seem to have occurred for that many customers based on the activity in this thread. I'll try and reset/reflash the phone later this week and we'll see what happens :)

Link to pdf where Snapdragon HW jpg encode/decode is mentioned. Some old Snapdragon 400 or something but if it's in that it's for sure in the more recent models too.

https://www.qualcomm.com/media/docu...snapdragon-at-the-heart-of-mobile-devices.pdf
[G4 Q&A, Help & Troubleshooting] One Twelve:
had noticed this happened with HDR with the only original posted in this thread on pg1 apart from yours however your outdoor long exposures shot put that hdr theory to rest.

your indoor shots with the coloured light have no additional in camera processing at all. by that i mean they are not multi-frame night shots.

yes its done in the chip for speed. LG might have done some tweaks in there with the last firmware upgrade.

worth a try and we get to test the below. Since you know how to reproduce it should be quick to find out whether it resolves the problem.
[G4 Q&A, Help & Troubleshooting] djkinetic:
810 ATT phones are getting this with the PR kdz flashed, green spot in the same area, randomly showing up mostly in bright lit shots, DNG files are perfect only JPGs are affected, it seems to be a software issue, possibly something with libs used or post processing configuration files some one replaced their camera hardware on the ATT forum and the issue was still persistent.
[G4 Q&A, Help & Troubleshooting] ERosado88:
Its only happen to me with OEM App

Im using right now third party apps and none of them show this problem only the OEM H10PR10A-30. This is unacceptable... Big LG fan moving to Huawei.
[G4 Q&A, Help & Troubleshooting] informpage:
Could you name one of the apps? All that I've used have the same issue.
[G4 Q&A, Help & Troubleshooting] ERosado88:
Apps vs Green Spot

Google Camera and also Pixlr Fix it for me but in extreme light conditions like outside home still showing sometimes... But i can tell inside home and during night stop showing the green spot.

Also you can download Raw Decoder from Play Store and Shoot only in RAW and there 100% Fix with OEM App.... This is a disaster.
[G4 Q&A, Help & Troubleshooting] informpage:
I didn't find google camera much help for outdoors. RAW is too cumbersome for sharing photos.

This is very much a disaster with no solution in sight. Was hoping there would be a install to get us back to stock by now.
[G4 Q&A, Help & Troubleshooting] petermg:
Anyone on the PR ROM getting this issue have you tried to replace the camera app and libs with the ones from the original H810 ATT ROM? I've read this entire thread and haven't read if anyone has tried this yet. I can post files if needed as I'm currently on the H81010b version. Let me know!
[G4 Q&A, Help & Troubleshooting] giantpear:
Desperate times call for desperate measures. I am on PR ROM and am willing to give this a try. Let me know!
[G4 Q&A, Help & Troubleshooting] itiskonrad:
Just fyi, I can confirm there is definitely a hardware component to the green spot. Like many of you, I flashed the PR rom, camera worked fine for a while, then the green spot appeared. While still on PR rom with the green camera spot, at one point my phone locked up for no apparent reason, and any attempts after that to restart my phone would just lead to the phone attempting to boot for about 2 seconds and then shutting back down. I sent it to LG under warranty, they "repaired" it, and sent the same phone back, only now it is flashed back to stock AT&T. Unfortunately, even though it's back on stock AT&T, the green camera spot still persists. Looks like it is probably some mismanagement of the AT&T camera by the PR rom that is physically damaging the camera. If I replace the camera at this point, I suspect it will resolve the issue, but instead I'm just sending it back for another warranty repair.

Just fyi.