yashsingh1/xdaforums huggingface dataset:
[ZenFone 2 Q&A, Help & Troubleshooting] Asus_USA:
Are you using the 18w Boostmaster adapter? Please note only 2.3GHz plus 4G ram (ZE551ML)" is bundled with 18W adapter, while other spec bundled with 7W adapter. Please see http://www.asus.com/us/support/Sear...5-480F-AADA-FE49EDD81C01/?keyword=boostmaster.

18W adapter can purchase here: http://store.asus.com/us/category/A26848

If still unable to power on it will require RMA service.

Sincerely,

ASUS_USA

cl-frank@asus.com
[ZenFone 2 Q&A, Help & Troubleshooting] Blasterkat101:
I bought the 2gb RAM version, which doesn't come with the quick charger, but I just charged it with the normal charger that came with the phone. I didn't need fast charging. It still isn't working, so I'm gonna send it for RMA service this week. I have a question about that: do I need to send the original box with all its contents or just the phone, usb cable and charger? Thanks.
[ZenFone 2 Q&A, Help & Troubleshooting] fonetyk:
Connect it to a computer with an USB cable while the phone is off. See if it charges that way. If it does, don't turn it on while the charge % is low.
[ZenFone 2 Q&A, Help & Troubleshooting] Blasterkat101:
Hi! I tried that, and it shows a charging icon for a while but then turns off again and actually never gets any more battery :(
[ZenFone 2 Q&A, Help & Troubleshooting] fonetyk:
Just so you know, activating the USB debugging mode cannot cause your battery issue.

You mentioned that you saw the charging icon being displayed while the cable was unplugged. This makes me think you may have bent/damaged the usb charging socket and some pins inside are doing contact when they aren't supposed to, but I'm not sure since I cannot see your phone.

If the charging port is not damaged, then it's a battery problem. In some cases it can be fixed by physically disconnecting and reconnecting the battery from the motherboard. Beware, this is not easy and if you are not careful you can damage your phone. Also I don't know if this will void your warranty. What you have to do, is disassemble your phone until you have access to the battery, then unplug the battery, wait 1 minute, connect it again and put all pieces back where they belong. This might have a 50% chance of solving your issue.

Disassembly guide: http://www.myfixguide.com/manual/asus-zenfone-2-teardown/ (Do all steps until they remove the battery).

If the usb/charging port isn't damaged, and reconnecting the battery doesn't solve the issue, then your battery is dead, and you have to contact ASUS to get your phone replaced.
[ZenFone 2 Q&A, Help & Troubleshooting] Asus_USA:
Dear Blasterkat101,

Please do not send in original packaging as it may not be returned. For power related issues we recommend sending in power adapter and USB cable with unit. If this is a USA/Canada model Zenfone 2 and you would like me to assist with an RMA, please send a private message to cl-frank@asus.com with case # N150721539 in the subject line.

Sincerely,

Frank

ASUS_USA
[ZenFone 2 Q&A, Help & Troubleshooting] Blasterkat101:
Thank you so much for answering! It made everything clearer. I was about to dissasemble the phone, but I was afraid I'd void my warranty or leave it in an even worse state than before, so yesterday I sent it for RMA and I'll see if they can fix it. If they can't find problems with it or tell me they can't fix it, I'll have to choose between returning it or keeping it and trying to fix it by myself (but at this time getting my money back would be pretty useful, so..).

Nevertheless, your answer was very useful and so I thank you! If at any time I have the need to dissasemble my Zenfone again I will be able to do it :)
[ZenFone 2 Q&A, Help & Troubleshooting] Blasterkat101:
Thanks, I sent only the phone, cable and adapter yesterday. I'll wait now :)
[ZenFone 2 Q&A, Help & Troubleshooting] dan0matic:
I've got an RMA question if you can help. Is there any way to not have to pay the $25 for the RMA? I've got a 3 week old phone and tech support wants me to pay $25 for the process. That seems like a steep price to address a problem with the phone that isn't my fault.

Dan
[ZenFone 2 Q&A, Help & Troubleshooting] aziz07:
On a sidenote, never use a cheap powerbank as I had charging issues with another brand phone and it eventually died. Battery charge would jump from 40 to 100. I learned my lesson to only use same brand powerbank/chargers or any quality QuickCharge certified accessories from other brands like LG, Samsung etc
[ZenFone 2 Q&A, Help & Troubleshooting] mencho:
I have the exact same problem. Has anyone been able to fix this or the only solution is to send it to ASUS? My phone is only 45 days old!!!!!
[ZenFone 2 Q&A, Help & Troubleshooting] Asus_USA:
Apologize for the delayed response. Unfortunately the $25 is the processing fee for an advance replacement. If you would like to send in for warranty service there is no charge to you. For more details with advance replacement please see http://www.asus.com/us/support/Article/744

Sincerely,

ASUS_USA
[ZenFone 2 Q&A, Help & Troubleshooting] resource88:
My charging port is messed up... what can I do?
[ZenFone 2 Q&A, Help & Troubleshooting] Asus_USA:
Is it physically damaged? You can apply online for RMA service https://www.asus.com/us/support/.

If there is physical damage it will be treated as out-of-warranty. You will receive an email with a repair quote when received. Please ensure to report any damage. If received with damage and not on the problem description it will be rejected

Sincerely

ASUS_USA
[ZenFone 2 Q&A, Help & Troubleshooting] resource88:
The phone still charges but I have to move the usb cable around a bit to get it right then set it down and not touch it. It won't charge it otherwise.
[ZenFone 2 Q&A, Help & Troubleshooting] Asus_USA:
Have you tried with a different USB cable? If you decide to send in for service it should be covered under warranty but cannot guarantee it. The repair center will determine that once its inspected.

Sincerely,

ASUS_USA
[ZenFone 2 Q&A, Help & Troubleshooting] eduardito:
charging

Hi I'm in Mexico and bought an ASUS_Z00AD in Hong Kong, I think is the WW version, I have problems trying to charge the phone, it only charges with the charger that came with the phone (is not the one with 2 A is the 1.35A) , I have tried to charge with two different power banks and even when the light turns to orange and shows the battery icon charging it doesn't charge, the same happened if I try to charge with my computer.

The other day i let the phone completely discharge and took me very long time to power on again.

What can I do

regards
[Verizon Motorola Droid Turbo Q&A, Help & Troublesh] ddrj:
So now that we've all had a chance to run 5.1 for a while, how do you guys compare the droid turbo battery life on lollipop vs kitkat?
[Verizon Motorola Droid Turbo Q&A, Help & Troublesh] trikotret:
I get better battery with KitKat. Maybe I just need to run it longer to break it in. I used to unplug my phone at 9 AM and plug it in at 11PM with 20% left and 4 hour screen. With lolipop, I had to plug it in now at 6PM with 30% battery and 2.5 SOT.
[Verizon Motorola Droid Turbo Q&A, Help & Troublesh] ddrj:
That's what I figured myself... I've been getting slightly worse battery with 5.1 but my friend swears he's been getting a better battery life on lollipop
[Verizon Motorola Droid Turbo Q&A, Help & Troublesh] zhaoyun:
I too get a slightly worse, or at least no slightest improvement of, battery life. Of course I have only unplugged the phone the first time after upgrading for a few hours so it is just my impression, but my usage pattern is just the same as I did yesterday.
[Verizon Motorola Droid Turbo Q&A, Help & Troublesh] mad3963:
Much better on Lollipop for me.
[Verizon Motorola Droid Turbo Q&A, Help & Troublesh] theineffablebob:
I'm getting slightly worse.

I'm gonna give it a week and if it doesn't get better I'm gonna try a factory reset.
[Verizon Motorola Droid Turbo Q&A, Help & Troublesh] cadenmiller60:
My battery life is much better than it was on KK.
[Verizon Motorola Droid Turbo Q&A, Help & Troublesh] pandimus:
Only a day off use for me, but seems to be the same
[Verizon Motorola Droid Turbo Q&A, Help & Troublesh] Technogen:
5 hours 10 minutes screen on time at 18% battery.
[Verizon Motorola Droid Turbo Q&A, Help & Troublesh] richiec64:
I'm actually getting a lot better battery life. Im ending the day right now with around 60% and on KK I would typically be down to around 15% at this time. However I had particularly bad battery life on KK
[Verizon Motorola Droid Turbo Q&A, Help & Troublesh] streebs87:
About 3 1/2 hours on screen time and I'm at 34% battery. A bit of an improvement for me versus KitKat.
[Verizon Motorola Droid Turbo Q&A, Help & Troublesh] ankurcshah:
Battery life is horrible on LP. KK had better battery. what can we do?
[Verizon Motorola Droid Turbo Q&A, Help & Troublesh] Technogen:
Factory reset, and/or look at your battery drain. As posted by others we are getting better life post update, so it's not the LP itself that is causing the issue but something hanging on your phone causing it.
[Verizon Motorola Droid Turbo Q&A, Help & Troublesh] zhaoyun:
May I ask whether it is normal for Google Play Services to stay awake for nearly the entire period since unplugged? If not, what can I do before factory reset?
[Verizon Motorola Droid Turbo Q&A, Help & Troublesh] Technogen:
http://xdaforums.com/droid-turbo/general/google-play-services-battery-drain-t3083672 helped
[Verizon Motorola Droid Turbo Q&A, Help & Troublesh] zhaoyun:
I've read that. Does the upgrading of 5.1.1 make any difference?
[Verizon Motorola Droid Turbo Q&A, Help & Troublesh] matt30:
I haven't noticed any difference. The phone has stayed in the 20-30% range when i get home in the afternoon from work.
[Verizon Motorola Droid Turbo Q&A, Help & Troublesh] asylvia:
I'm getting worse battery and Google services is now the top battery user in my list.....
[Verizon Motorola Droid Turbo Q&A, Help & Troublesh] streebs87:
Google play services is the 4th on mine. Top of the list, right below screen, is Android OS. I find that as long as I disable apps I don't use my battery is pretty good. Unplugged it around 9am and I'm at 63%.
[Verizon Motorola Droid Turbo Q&A, Help & Troublesh] Chad_H:
Mine feels a little worse.. But I've probably been using the phone more than before. It's like a new toy.
[Verizon Motorola Droid Turbo Q&A, Help & Troublesh] JasonJoel:
My battery is definitely better. Got over 6 hours of SOT today with 20% left, mainly Web usage. Before I would get 5.5 or so, never over 6 hours.
[Verizon Motorola Droid Turbo Q&A, Help & Troublesh] Dark_Stang:
I'm at 39%. 13.5 hours on, a few minutes sky of 4 hours of screen time. It seems a bit better to me than 4.4.

The big thing I noticed though is the response time of the ui is improved. I haven't noticed any touch lag since the upgrade.
[Verizon Motorola Droid Turbo Q&A, Help & Troublesh] mobrules777:
Mine has taken a serious hit. Prior to update I could easily go through a day with no worries. Now it seems I go about 11 hours before I hit about 15%. Moderate user, phone calls, a few videos, email. Maybe a few minutes of gaming. I haven't changed anything as far as settings go. I also cleaned cache partition after update. Haven't FDR yet but maybe that's next.
[Verizon Motorola Droid Turbo Q&A, Help & Troublesh] basqxl:
Really bad battery life. I did factory reset right after Lollipop installation and here is what I have. Screen is only on the 4th place. I listened to Spotify for a little more than 2 hours and not sure why it can be such a huge battery drain factor. Obviously, Android OS and Google Services take second and third place respectively. :(
[Verizon Motorola Droid Turbo Q&A, Help & Troublesh] crowax:
Mine is a good bit better. In fact I can now max the brightness all day and still run as long as before.
[Verizon Motorola Droid Turbo Q&A, Help & Troublesh] Marky__Mark:
On WiFi, much better. On 4G, it seems to be worse.
[Verizon Motorola Droid Turbo Q&A, Help & Troublesh] matt30:
I only had about 4 hours of screen on time over two days. It was a holiday weekend so I only used the phone for news, emails, text messages, and a couple podcasts. Got a good two days out of it.
[Verizon Motorola Droid Turbo Q&A, Help & Troublesh] Dark_Stang:
I should note that I have disabled the 14-15 bloat apps that come preinstalled.
[Verizon Motorola Droid Turbo Q&A, Help & Troublesh] cadenmiller60:
Battery life has been great for me. ?
[Verizon Motorola Droid Turbo Q&A, Help & Troublesh] czabe:
I am getting better battery life with LP. Granted i never had issues with Google Play Services.
[Verizon Motorola Droid Turbo Q&A, Help & Troublesh] dbornack:
Definitely worse for me.. I started with a factory reset when I upgraded too. Usage is the same, etc.. just seems to REALLY drain fast... Where I would normally expect to be around 50-60%, I"m down to 30.. sucks. I haven't disabled anything from stock yet.. but I'm going to try a few things.
[Verizon Motorola Droid Turbo Q&A, Help & Troublesh] JTH182:
I went and did something stupid. I was getting phenomenal battery life after taking the OTA update, but I got greedy and decided to do a factory reset today. Battery didn't even last half a day. It could just be because I was fooling with it though, so I'll see how it does tomorrow.
[Verizon Motorola Droid Turbo Q&A, Help & Troublesh] samuel1003:
Oh muy good muy battery got a disaster after lollipop, also my phone is getting hot. I haven't factory reset yet. But I guess I will have to. 91% battery with 4 hour average time of use left. I am afraid I will have to replace battery.
[Verizon Motorola Droid Turbo Q&A, Help & Troublesh] samuel1003:
woow i was worried for my phone :crying: after a factory reset battery life return to normal state. :D
[Verizon Motorola Droid Turbo Q&A, Help & Troublesh] SpyderPride:
I was getting really bad battery life and overheating after the update, even after a factory reset. It's actually better than KK now after I...

1) reinstalled (or disable/enable/update) all apps appearing near the top of the battery stats when I know they shouldn't be, including Google play services and other Google apps; and 2) keeping "recent apps" clear.

#2 sounds dumb, but if you keep an eye on the CPU % utilization, you may see why it isn't.

YMMV
[Verizon Motorola Droid Turbo Q&A, Help & Troublesh] dbornack:
Dubya Tee Eff
[Verizon Motorola Droid Turbo Q&A, Help & Troublesh] JTH182:
My battery life seems to be back to normal after the phone settled down and I remembered to re-do all the battery saving features I had before.
[Verizon Motorola Droid Turbo Q&A, Help & Troublesh] dbornack:
I've already disabled every app I don't use..

I can't disable background data on Play Services. I use Hangouts a bunch, and prefer to sync my email when on mobile data.

What else are Lollipop users turning off to improve things? I had turned a few things off on KK, but not much beyond disabling apps I didn't use, etc. I had no issues making it more than a day with KK with my normal use.

Clearly as seen above, I can barely make it 10 hours.
[Verizon Motorola Droid Turbo Q&A, Help & Troublesh] ptr1ck:
Looks like my CPU cores #2 and #3 are using a performance governor while the cores #0 and #1 use interactive. I wonder if this could be part of the battery life issues?
[Verizon Motorola Droid Turbo Q&A, Help & Troublesh] dbornack:
Interesting... Does anyone know what these were set for on KK?

Also, how did you tell this? CPU Monitoring app or something?
[Verizon Motorola Droid Turbo Q&A, Help & Troublesh] ptr1ck:
It went away upon reboot and all four show interactive. The app used was OS Monitor.
[Verizon Motorola Droid Turbo Q&A, Help & Troublesh] ankurcshah:
Okay, something is keeping my phone awake a lot, how do I find out what's it ?
[Verizon Motorola Droid Turbo Q&A, Help & Troublesh] mobrules777:
I have been on these and other forums pretty pissed they removed the permission for Tasker to shut down background sync and my 4g signal at night. Since the update I was losing about 15-20% every night. Last night shut down my signal and chose the option to restrict background data and boom. I won't complain anymore.
[Verizon Motorola Droid Turbo Q&A, Help & Troublesh] myke66:
Definitely worse, Im really disappointed with 5.1 overall, I would revert back in a second if i could. If it wasnt ready yet it shouldnt have been shipped, even if we were waiting a while.
[Verizon Motorola Droid Turbo Q&A, Help & Troublesh] dbornack:
This is unbelievable.
[Verizon Motorola Droid Turbo Q&A, Help & Troublesh] dbornack:
Also, the first 8 hours was sleeping in airplane mode after a full charge.
[Verizon Motorola Droid Turbo Q&A, Help & Troublesh] SpyderPride:
Did you try reinstalling the Facebook app?
[Verizon Motorola Droid Turbo Q&A, Help & Troublesh] dbornack:
I just did another wipe. Usually it's not FB that's first.. it's sometimes the system itself, etc. But, I guess I'm just complaining in general. I haven't been able to isolate what it is just yet, other than Lollipop. I'm going to go to bed again at 100%, but turn off the cell radio and just run on WiFi and see what happens. I'm going to install minimal apps, including FB, and see.
[Verizon Motorola Droid Turbo Q&A, Help & Troublesh] SpyderPride:
For me it seemed to help when I cleared all data and disabled Google play services, then enabled, updated, and set up the Google stuff again.

Battery life was about half of normal after the ota, now it is a little better than KK but that could be due to the ability to dim auto brightness a little.

This is today, with 4.5 hours screen on and a decent amount of drain from clash of clans. Not great but better than KK for me.
[Verizon Motorola Droid Turbo Q&A, Help & Troublesh] dbornack:
I just setup the basics.. I'm not going to get into apps tonight, but I'm going to baseline it. I'm already 2 hours in, and still at 98%.. We'll see how it goes come morning after leaving it on the dresser without a charge. If all is well, I'll install a few 3rd party apps at a time and see how things behave. I also, never restored any messages, app data, etc.
[Verizon Motorola Droid Turbo Q&A, Help & Troublesh] rgerrans:
So after wiping cache last week (did not do a full factory reset) and seeing a little better battery life (but not by much ~ 4% +/- per hour consumption) yesterday I used up my entire battery in 12 hours w/o abnormal use (3 hrs screen time, some navigation and an hour or so voice time). I did see a mention of doing a battery recalibrate, so I let the phone die last night (most said to do it at 2-3% left) , l=plugged it into Motorola's charger (normally use a regular charger with it), let it fully charge while off and then unplugged it and turned it on at ~ 10:30 last night. At 7:00 this morning, I was at 97% battery. at 11:00 am this morning looking at 78% with moderate morning use. I saw it suggested to do this 2-3 times so I'll report back if this continues to hold / improve.
[Verizon Motorola Droid Turbo Q&A, Help & Troublesh] dbornack:
So it looks like my wipe really helped. So far I'm abotu 14 hours in, and still at 76%., Granted, that's about 9 hours of me sleeping, but it's looking really good.

I did a manual wipe this time through Recovery, and did Factory reset twice, and wipe cache once. Old habits from my rooting past I guess. I've been very conservatively installing 3rd party apps, but so far, so good.

I'll have a full day's battery usage up a bit later.
[Verizon Motorola Droid Turbo Q&A, Help & Troublesh] ankurcshah:
Factory wipe has definitely improved my battery a lot. Do it. just backup internal memory
[Verizon Motorola Droid Turbo Q&A, Help & Troublesh] kampana:
I did a factory reset and set up as a new device. I reinstalled 12 of my most crucial apps over the course of a few days. So far my battery "standby" performance has greatly improved as I was getting 18 hours on standby but I'm now getting around 2 days.

That said my screen-on time hasn't changed, if I watch youtube or netflix, my usage goes down to about 8-11 hours. I actually ran youtube for 4.5 hours at work yesterday any my battery went from approximately 86% down to 30%, i.e. about 12% battery use per hour.
[Verizon Motorola Droid Turbo Q&A, Help & Troublesh] dbornack:
Here is my battery from yesterday. The only thing I haven't installed yet is Nova launcher. Everything else I normally use is installed.

I plugged into my laptop twice briefly to transfer some music, but those were the only bumps in charging. I'm very happy with this. That amount of SOT is more than usual for me as well.

So, I'm not sure why my original Factory Reset didn't work as well. I performed that one from within the OS under Settings>Backup and Reset... This time I did it under the bootloader/recovery. Perhaps the original wipe didn't complete successfully.. bastard.

So yeah, anyone having battery issues, try to do the manual wipe from the recovery. It's worth it.
[Verizon Motorola Droid Turbo Q&A, Help & Troublesh] Metfanant:
My battery life has been only Ok with this phone since I got it...Moto really dropped the "48hr" ball with this phone...

Coming from the Droid Maxx where I got get 10hrs of screen time on a charge they really made a mistake of doing such significant hardware upgrades with only a miniscule battery size increase...
[Verizon Motorola Droid Turbo Q&A, Help & Troublesh] Droid1019:
Battery is better than KK since I wiped data. Before I did that it wouldn't charge past 68% and was losing charge pretty quick.
[Verizon Motorola Droid Turbo Q&A, Help & Troublesh] rgerrans:
So never could get back to my original battery usage after 3 full discharge / recharge so bit the bullet on Friday and did a full reset from Recovery. Ended up with the full weekend on a single battery charge (with minimal usage) and sitting 3 1/2 hours in this morning w/o 11% drain and a projected remaining life of 24 hours. So seems the full reset is necessary to get back to the original battery life.
[Verizon Motorola Droid Turbo Q&A, Help & Troublesh] Jaocagomez:
good to hear that you all are getting better battery, lollipop has better battery usage, but if you took the ota, you have to clear cache do the factory reset and disable all the verizon apps and leave the ones you use, and thats all.
[Verizon Motorola Droid Turbo Q&A, Help & Troublesh] dbornack:
I'm mostly happy with my Lolli battery after a week of having it with a full manual wipe..

But this just bugs me. I wanted to see how usage would be overnight not on a charger, and I had 10% drain in 8 or 9 hours.. kinda crappy if you ask me.
[Verizon Motorola Droid Turbo Q&A, Help & Troublesh] SpyderPride:
I am guessing you have a lot of syncing and push notifications going on? It may be worthwhile to reduce that if you want better battery life.
[Verizon Motorola Droid Turbo Q&A, Help & Troublesh] dbornack:
I don't believe it's that. If I turn off the radio, and just have WiFi on, I'll only see 2-3% drain. Obviously with the Cell Standby being the top battery hog, it's radio related. It's not a show stopper I guess since when I'm actually using the phone, that will be the least of my worries, it's just a bother. Was wondering what some of you saw in the same scenario.. leaving it off the charger for the night.
[Verizon Motorola Droid Turbo Q&A, Help & Troublesh] zhaoyun:
I leave the phone in airplane mode overnight without charger when I don't have to charge. Although my usage pattern is very much the same every day, the overnight drain can vary from 5-6% to 10-12%. I have debloated most verizon, moto and amazon apps and have not installed many 3rd party apps. I also have a very low usage, in a way that I can keep the drain from 100% to some 60% after two full days, and these drains are mostly from google play service, android os and play store. I don't know why there is such a big variation in overnight drain.
[Verizon Motorola Droid Turbo Q&A, Help & Troublesh] Galaxo60:
Google Play Services has been messing around while being on mobile data since Lollipop update, so the only workaround is to disable its background data.

:rolleyes:

I left my phone without sync overnight and it consumes 4% at most, with the radio enabled, but again, Google Play Services makes some nasty drains in Lollipop.

:crying: