yashsingh1/xdaforums huggingface dataset:
[Galaxy Note Pro 12.2 Q&A, Help & Troubleshooting] netizensmith:
Maybe so but we don't know that it's Samsung's fault.

Given my history with Samsung and Google my money is on either Samsung or Google having cocked up. Logitech are usually pretty good and had 6 people help with the Bluetooth HID specification. However, maybe Samsung broke bluetooth, or - as Leah says - maybe Google broke bluetooth. Or, maybe Logitech didn't implement bluetooth properly, got away with it initially, Google (or Samsung) tightened up their implementation and now the Logitech keyboard is broken (remember, my non-logitech bluetooth keyboard works just fine). My point is we don't know for sure that it's Samsung at fault here. Also there are way more than 2 keyboard cases for the Note pro 12.2, I just saw 6 on the first page of Amazon and that doesn't include the official one or the Logitech so that's 8 without even looking.

I understand that people with non-working Logitech keyboard cases want answers; I want to know myself too, but maybe an email to logitech tech support is in order. It's very awkward though. A tech support call to samsung would be - "the samsung keyboard and loads of others all work fine; only the Logitech doesn't; ergo it's Logitech's problem". A call to logitech would be - "Can you connect the keyboard to any other devices? yes? It's samsung's fault then".

EDIT: Just to clarify, my money is on either Samsung or Google having messed up.
[Galaxy Note Pro 12.2 Q&A, Help & Troubleshooting] ShadowLea:
Have a read through this. Most of the topic concerns Bluetooth pairing between phone and car radio, but the protocols are the same, therefore the problem has the same cause. https://code.google.com/p/android/issues/detail?id=79488

Seems it's still an issue in 5.1.1, which Samsung hasn't even properly had its fingers in yet. :(
[Galaxy Note Pro 12.2 Q&A, Help & Troubleshooting] danburycollins:
I've been chatting with Samsung support - they are going to remote connect to my tablet tomorrow to investigate the problem. I'll keep you all posted as to the results.
[Galaxy Note Pro 12.2 Q&A, Help & Troubleshooting] BigwhiteUK:
UK here, firmware BOF2, I have a no name bluetooth keyboard, bought from Tesco, which works fine. Have a Hama bluetooth mouse which connects, but doesnt work. The mouse works fine on my Note 4. It did work prior to Lollipop update .
[Galaxy Note Pro 12.2 Q&A, Help & Troubleshooting] Epic Nightmare:
Yup, updated to Lollipop last night.... I was so excited until lunchbreak today at work and my logitech case isnt working either :banghead:
[Galaxy Note Pro 12.2 Q&A, Help & Troubleshooting] aartvv:
Got a rapoo keyboard here.Pairs but after that nothing.My other two keyboards are from samsung and no problems with those two.
[Galaxy Note Pro 12.2 Q&A, Help & Troubleshooting] NathanmGmail:
You can, of course, buy lots of things from china however I am not sure that your average "generic $20" keyboard case is a logical thing to directly compare to Samsungs own $130 keyboard cover (im not saying they are not as good). The Logitech $150 keyboard case most definatly is. There is a difference between "avaliable" and "mainstream" and if you go into any brick and morter store (e.g. Best Buy here in the US) you will find these two and ONLY these two keyboard cases for this tablet. The world is not defined by amazon.

---------- Post added at 09:02 PM ---------- Previous post was at 08:58 PM ----------

The keyboard works fine on my nexus 4 running 5.1.1, sure this could be a 5.0.x problem but then again why are we only just getting 5.0.x updates when 5.1.1 has been out for ages - oh wait its because of touchwiz which is freakin samsung! Blame google if you must but samsung are making this worse not better.
[Galaxy Note Pro 12.2 Q&A, Help & Troubleshooting] chuck88iroc:
My SM-P900 updated to 5.0.2 this afternoon. Same issues with the Logitech keyboard not functioning. I also found that my bluetooth mouse also does not function. Both seem to pair just fine.

Another issue I noticed is that Air Command does not launch when the pen is hovered over the screen and the button is pressed. It launches just fine when the pen is initially removed. Anyone else notice this too?

Chuck
[Galaxy Note Pro 12.2 Q&A, Help & Troubleshooting] Epic Nightmare:
Air command works just fine for me
[Galaxy Note Pro 12.2 Q&A, Help & Troubleshooting] NathanmGmail:
Air command is working for me. I do have the keyboard problem, currently typing on the logitech keyboard however having to bounce the bluetooth off my phone in order for it to work.
[Galaxy Note Pro 12.2 Q&A, Help & Troubleshooting] treetopsranch:
Just received the update but I do not want to loose the function of the Logitech keyboard. I did get a message to delay the installation for 3 hours. How can I delay it for a longer period?
[Galaxy Note Pro 12.2 Q&A, Help & Troubleshooting] Gary_O:
The older Logitech Tablet Keyboard GEN (for Android) does not work with the Note Pro after the 5.02 upgrade. It pairs, but no input is recognized. That keyboard works fine on my Transformer Prime running a 5.1.1 ROM.﻿
[Galaxy Note Pro 12.2 Q&A, Help & Troubleshooting] Epic Nightmare:
Just spoke to a Samsung rep and after doing a factory reset he tells me the only compatible bluetooth keyboards are the ones made by Samsung. I'm furious
[Galaxy Note Pro 12.2 Q&A, Help & Troubleshooting] Tonv:
I hope Samsung fixes this issue quickly, with the update being pushed through OTA a lot of people will be disappointed, to put it mildly... I'm very tempted to switch to CM12.1, haven't seen any complaints that the Logitech keyboard is not working for CM! This may mean losing some TW functionality but I care less about that than about having a working keyboard! (and CM12.1 has a bunch of advantages over 5.0.2 too! btw, I filed a case with Logitech on their keyboard not working on 5.0.2, maybe they know a tweak to get things working again...
[Galaxy Note Pro 12.2 Q&A, Help & Troubleshooting] chuck88iroc:
Just for the heck of it, because I had nothing to lose, I did a factory reset. The Logitech keyboard and Bluetooth mouse still pair but do not function.

As for Air Command it is working. That may have been my mistake as the pen button needs to be double-clicked. Pretty sure it only required a single click before but, I might be imagining that.

Needless to say I am steaming mad about the update. I rely on the the mouse and keyboard for using the device most of the time. There is a reason why I bought the most expensive Android tablet. I have owned this tablet for less than 3 months, now it's usefulness to me has greatly diminished.

Chuck
[Galaxy Note Pro 12.2 Q&A, Help & Troubleshooting] netizensmith:
[MENTION=2111937]Nathang[/MENTION]mail - neither is the world defined by BestBuy. There is no BestBuy in the UK for example. Amazon are everywhere and those cheap chinese keyboards are the first thing you see when you search on there. My Polaroid keyboard is made in china, but Polaroid is an American company. I suspect your logitech is made in china also. I bet more cheap bluetooth keyboards are in the hands of Note Pro owners than logitech ones.

Be interesting to hear what Logitech have to say about Samsung's statement that only samsung bluetooth keyboards are compatible. Shockingly bad support from Samsung, even by their already low standards,

I would be returning the logitech equipment. Once logitech see a load of returns they might investigate and force samsung to do the right thing.
[Galaxy Note Pro 12.2 Q&A, Help & Troubleshooting] ShadowLea:
Still on 4.4, Air Command is single-click. You're not imagining it.

Seems to be a problem with the keyboard and mouse not being recognised as such by the ROM after the Bluetooth pairing is completed.
[Galaxy Note Pro 12.2 Q&A, Help & Troubleshooting] Agrajag27:
Anyone know if the CM ROM has this Logitech / Mouse issue? I'd consider moving over to that if it doesn't. I really need the keyboard.
[Galaxy Note Pro 12.2 Q&A, Help & Troubleshooting] NathanmGmail:
I never said the world was defined by BestBuy, if you go into John Lewis (or in your case Tesco) you will not find the amazon keyboards you crave either mate. No doubt I should have been more clear, the logic behind my original statement is pretty simple although you seem to want to have trouble with it.

IMO Samsung will test their own kbd case with the OTA update, the question is which, if any, cases would they also test. Their kbd case costs arround $130 and is avaliable in brick and morter stores as well as online, it is a "premium" case intended for people who dont automaticaly buy the cheapest chinese import from amazon marketplace (for whatever reason). The logitech unit is the only other similar kbd case.

Your logic seems to be that amazon marketplace sells a number of cheap import kbd cases (many of which are not custom designed for the 12.2 tablet but are frakenstien versions of smaller cases) therefore there are too many cases to test therefore Samsung should not be expected to test anything. By this logic Samsung dont even have to test their own cases.

You are wrong, the fact that there are a lot of kbd cases avaliable on amazon does not mean Samsung does not need to test anything, they clearly need to test their own kbd case, further, the fact that there are a number of kbd cases avaliable which are not similar to Samsungs own kbd case does not mean Samsung should not test cases that are similar to their own kbd case. I bought my logitech kbd case within a month of the note pro 12.2 being relesed from the same suplier as I bought the tablet, at that point even amazon didnt have any alternative cases, now they do but there are still only two mainstream kbd cases avaliable for the note pro 12.2 and I would expect Samsung to test both of them with updates.

This thread is about the Logitech keyboard case, do you have one? I suspect not and to be honest I would appreciate it if you would stop trolling (we dont care if you dont think samsung should have tested it because Amazon marketplace sells a lot of chinese keyboard cases, you like chinese kbd cases, thats fine, this thread is not about them but feel free to create one of course). I own both the galaxy note pro and the logetich kbd case so I have an interest in this thread. Why are you posting here?
[Galaxy Note Pro 12.2 Q&A, Help & Troubleshooting] netizensmith:
I'm posting here because the second post in this topic stated that no keyboards other than Samsung's own appear to work after the update. I posted to let everyone know that wasn't the case as my bluetooth keyboard did work, thus opening up the possibility that Samsung, Google or Logitech could be to blame.

Sorry you feel that I'm trolling. I'm really not. I'm trying to help. I've already stated that I believe Samsung are to blame and have suggested that owners complain to Logitech to make them aware of the issue so that they can have a go at Samsung to get them to fix it. Has anyone here done that yet?

Our differences seem to stem from the idea that the Logitech keyboard is a special case and therefore Samsung should have tested it, whereas it really doesn't matter if any of the other bluetooth keyboards work. I have a different view that they should all work but I accept that Samsung can't really be expected to test every 3rd party keyboard (but they should look into any problems reported after the update). My Polaroid keyboard was bought from Asda (Wallmart). Feel free to add me to your ignore list if you don't like what I have to say.
[Galaxy Note Pro 12.2 Q&A, Help & Troubleshooting] ljprevo:
It is not just the Logitech keyboard that is an issue, there are a lot of people complaining about their Bluetooth mouse not working either, mine isn't, yet it works fine of other devices.

The issue I have is I recently became a dialysis patient. Lucky I have a job that is remote and I work from home. I bought this tablet and Logitech keyboard so I could take it to dialysis so I could continue to work. It was a lifesaver in the fact that I could still work from 3pm to 7pm at dialysis. Now I am dead in the water and I am worried when my employer is going to come asking.

I already have a case open with Logitech and spent an hour and half with tech support from Samsung.
[Galaxy Note Pro 12.2 Q&A, Help & Troubleshooting] NathanmGmail:
@ netizensmith - No offence but you dont own the keyboard in question so im not sure you are adding anything here, you have not suggested any way for people to get their keyboards working infact all you have suggested is that we should talk to samsung and logetich (somewhat obvious and most of us have talked to both). If you owned this keyboard you might well think that it is very similar (in price and who it is aimed at) to the samsung keyboard thus you would expect samsung to test both, you dont own it and you dont think its special and thats fine, however, you are not helping in any meaningfull way. Basicaly you came into this thread to tell people that they cant expect samsung to test everything so tough **** if they have a problem, thanks for your input, now leave.
[Galaxy Note Pro 12.2 Q&A, Help & Troubleshooting] ljprevo:
I see both sides to this.

No he does not have a Logitech keyboard, but yes he has one that is working. What is the difference here, is the keyboard the issue or is it the tablet/OS/Samsung?

It is good to know for troubleshooting.

However, I came across someone who has a non-Logitech brand keyboard that is doing the same thing.

Also to mention the fact there are a lot of people who are saying their Bluetooth mice are not working either and these are all different brands.

The input was helpful to know what keyboard is working, however the "Tough $hit" stance to getting it fixed could have been left aside.

Logitech is a very well known and respected brand. They do not produce crap. This keyboard was not cheap by any means and we should expect it to work.
[Galaxy Note Pro 12.2 Q&A, Help & Troubleshooting] Agrajag27:
Just received this from Logitech:

Dear Rich,

Logitech PRO for NotePRO 12.2 and TabPRO 12.2

We have escalated this issue to the highest level, we are trying to get Samsung to address the compatibility issue, we are also doing research of our own trying to work out the problem, Logitech thanks you for your patience in this matter.

Best regards,

Customer Care

Logitech Inc
[Galaxy Note Pro 12.2 Q&A, Help & Troubleshooting] ljprevo:
That is good news, hope to hear from them on my ticket. I went and bought a samsung keybiard. Lucky I found one for $32 on ebay,used, but hey, better than the $130 retail until this issue is fix. May keep the spare keyboard around in case this happens again.
[Galaxy Note Pro 12.2 Q&A, Help & Troubleshooting] ljprevo:
Any news from Logitech and/or Samsung yet?
[Galaxy Note Pro 12.2 Q&A, Help & Troubleshooting] dantrevino:
I went out last night and bought the Logitech k480 multi-device kb last night and had the same symptoms. .. it would pair, but no input. My question is why would *any* Bluetooth input device not work? Any BT HID should _just work_.

If Samsung can't care enough to make sure that their tablets work to the spec then they've lost a customer. I love this thing, but no. Not acceptable.
[Galaxy Note Pro 12.2 Q&A, Help & Troubleshooting] Vlip3:
Bummer! I just stumbled upon this thread seconds after hitting the button to install the 5.0.2 OTA and I use the Logitech keyboard all the time!!!!
[Galaxy Note Pro 12.2 Q&A, Help & Troubleshooting] EffKay:
I was already downloading 5.0.2 when I found this thread... typing this on my Logitech ;)
[Galaxy Note Pro 12.2 Q&A, Help & Troubleshooting] treetopsranch:
Let us know if your keyboard still works after you install 5.02.
[Galaxy Note Pro 12.2 Q&A, Help & Troubleshooting] EffKay:
To be honest, I'll wait until Logitech or Samsung solved the Problem. Since so many people have problems and I use my Logitech-keyboard all the time, I don't want to change a running system ;)
[Galaxy Note Pro 12.2 Q&A, Help & Troubleshooting] Epic Nightmare:
I broke down and bought a Samsung Keyboard on eBay. It was new without box for $35.... there were others if anybody is interested....
[Galaxy Note Pro 12.2 Q&A, Help & Troubleshooting] dantrevino:
I just went to best buy and picked up the zagg bt kb and have the same issue.
[Galaxy Note Pro 12.2 Q&A, Help & Troubleshooting] tmellen:
Fails with my Zagg snap-on keyboard cover, too. Worked fine since the beginning of the year. Still works fine on my note III. And my wife's lg g3 running 5.0.1. It's not lolipop. It's samsung.
[Galaxy Note Pro 12.2 Q&A, Help & Troubleshooting] chuck88iroc:
I did the same buying both the Samsung kb and Bluetooth mouse. Although a fix could easily put out very quickly, I don't anticipate that happening.

Chuck
[Galaxy Note Pro 12.2 Q&A, Help & Troubleshooting] ShadowLea:
I've dropped a line in Samsung NL's direction, let's see what they do with it.

For the time being I'm sticking with 4.4.
[Galaxy Note Pro 12.2 Q&A, Help & Troubleshooting] dantrevino:
Samsung support here in the US was completely useless. They claimed that if I could transfer a file from my Samsung note 4, that meant "bluetooth" was working and therefore it wasn't samsung's problem. SMH.
[Galaxy Note Pro 12.2 Q&A, Help & Troubleshooting] dive_junkie76:
Does anyone know if rooting and flashing back to kitkat is possible and will solve this problem?
[Galaxy Note Pro 12.2 Q&A, Help & Troubleshooting] tomatende2001:
I have the same problem with my Athera keyboard!
[Galaxy Note Pro 12.2 Q&A, Help & Troubleshooting] dbavirt:
Yes, this is not just a Logitech problem. My airturn pedals aren't working on 5.0.2, and I've seen others with the same problem. In fact, on the Airturn support page they warn not to upgrade to 5.0.2. See the support page at airturn. (Sorry, can't post URLs yet.)
[Galaxy Note Pro 12.2 Q&A, Help & Troubleshooting] perachyafeh:
jelly combo and Samsung keyboards fail

I am glad I found this thread. My keyboards stopped working right after the 5.o2 upgrade. I have lolipop on my note 3 without issues. I am starting to think this is samsung doing.:rolleyes::rolleyes: specific issue with Samsung pro tablet
[Galaxy Note Pro 12.2 Q&A, Help & Troubleshooting] ljprevo:
Update, I bought a used samsung keyboard and mouse on ebay and they are working.

Lucky I found the "official" samsung keyboard and mouse on ebay $50ish total, both used, but at least they are working. I prefer my logitech keyboard though. Samsung mouse ET-MP900DBEGUJ, 2 avail right now$20 http://www.ebay.com/itm/111704549371?_trksid=p2060353.m2749.l2649

I also picked up the Samsung keyboard EE-CP905UBEGUJ, unfortunatly only cheap one I could find on ebay was white and my tablet is black. No biggy, as long as I have a working keyboard for under $50, when it retails at $130.
[Galaxy Note Pro 12.2 Q&A, Help & Troubleshooting] dbavirt:
I used Odin to go back to 4.4.2 official and everything is working fine again. No root required.
[Galaxy Note Pro 12.2 Q&A, Help & Troubleshooting] tomatende2001:
This is not a solution for me, because I need my full size Keyboard (Speedlink Athera Keyboard) http://www.amazon.de/Speedlink-Blue...lformat-Tastenfeld-Ziffernblock/dp/B00B2H99D4
[Galaxy Note Pro 12.2 Q&A, Help & Troubleshooting] mel897:
More info

Might be my last too. KB

and

mouse disabled here.

A couple of things I picked up on other threads, so hearsay.

Apparently Microsoft keyboards also won't work with the Tab and Pro

The Logitech KB does work with at least some other Samsung tablets/phones running 5.0.2

For myself, I'll give it a week or two then it's back to 4.4.2. To reflash doesn't take long but everything has to be reinstalled because the 5.0.2 binaries are not backward compatible. That's a few evenings shot to hell!
[Galaxy Note Pro 12.2 Q&A, Help & Troubleshooting] ljprevo:
Maybe a phone campaign is in order to a VP at Samsung?
[Galaxy Note Pro 12.2 Q&A, Help & Troubleshooting] netizensmith:
It's certainly very confusing. Just to add to the database of does or does not work, the Apple magic muse does continue to work on firmware 5.02
[Galaxy Note Pro 12.2 Q&A, Help & Troubleshooting] Prophetfury:
OK i just read thru this whole thread and now I can answer some questions. I am new to rooting so I found all the info I will relay in a few hours of google searching.

1. Downgrading back to kitkat is possible (yet time consuming) and the Logitech will work again

2 Upgrading to CM 12.1 custom rom with lollipop 5.1.1 will also reactivate the KB

IMO since the KB doesnt work on 5.0.1 and works on 5.1.1 I feel samsung has blocked it on purpose since the solution is out there and they have yet to release it.

Originally I downgraded to kitkat again but with the 1-2 days I had playing around on my tablet in lollipop without a KB i found that I really liked the features and sleekness of lollipop so I gave Cyanogenmod a try with lollipop 5.1.1 and my logitech still worked. a few of the option keys on the KB have changed in the new ROM but it also added a few sequences that were nice. The custom rom supports the s pen but you miss out on some of the samsung abilities like the air command. Overall I have been happy with the change over to a custom rom until I confirm that samsung "fixes" the problem. If anyone is interested in changing http://www.android.gs/update-samsun...-5-1-1-lollipop-using-unofficial-cm-12-1-rom/ there is the link of instructions I followed and http://xdaforums.com/galaxy-note-pro-12/development/rom-cyanogenmod-12-lollipop-5-0-1-t2971945 here is the thread that has all the links for the mod and programs. Hope this help my fellow Note Pro 12.2 users :D

edit: Personally thebiggest loss to me was remote PC but thats because Im lazy and hate having to get up to change to the next episode of some TV progs I stream lol
[Galaxy Note Pro 12.2 Q&A, Help & Troubleshooting] neudof:
engaging [MENTION=5246982]SamsungSupport[/MENTION] via twitter. Please re-tweet to get their attention

https://twitter.com/neudof/status/621326172643659776
[Galaxy Note Pro 12.2 Q&A, Help & Troubleshooting] aygriffith:
I have one of the Zagg 12.2 Keyboards. Granted its my second one, as keys on the first stopped working... BUT, I'm successfully typing on it with the stock 5.02 ROM.
[Galaxy Note Pro 12.2 Q&A, Help & Troubleshooting] NathanmGmail:
Prophetfury What method did you use to root? Did you root 5.0.2 or your downgraded 4.x.x?
[Galaxy Note Pro 12.2 Q&A, Help & Troubleshooting] Prophetfury:
I used ODIN 3.09 to flash the firmware P900XAR1BNK1, but instead of rebooting normally I reboot into recovery mode (vol up, home, power) and wiped the cache and did a factory reset.

thats how I downgraded to Kitkat...from there I went to 5.1.1 using the links above
[Galaxy Note Pro 12.2 Q&A, Help & Troubleshooting] popgunii:
Not a fix but a work around

I downloaded the app An2An Remote demo. Once you are connected the demo only lets you use 3 or 4 buttons. Full version is worth the $1.50 if you can spend the time to get it to connect. Very poor instructions but after about an hour or 2 i got it to work. I connect the Logitech keyboard to my phone (i have an s5 actve) via bluetooth and then threw the app i connect my phone to my tablet via wifi and now i can type and use most of my keyboard. I still have wifi access to browse the web dont know how it would work under heavy internet load. it works but its not perfect. your phone has to be not in use ( i am playing music threw my phone) have the app open with the screen on the entire time you want to type. The shortcut buttons work on the phone not the tablet which closes out the window and no more typing. Reconnecting is easy and fast granted not as fast as when it was actually working like it was supposed too, but at least i dont have have to drop $75 on a samsung keyboard that i would despise just because i was forced to buy it. F*ck you Samsung. And good luck
[Galaxy Note Pro 12.2 Q&A, Help & Troubleshooting] NathanmGmail:
I'm using the same workarround, it's not perfect by any means, but OK if you have a lot of typing to do.
[Galaxy Note Pro 12.2 Q&A, Help & Troubleshooting] neudof:
I have about 4 people asking me questions from SamsungSupport like this is a single user, single keyboard issue. Please help them see how many people this is impacting and re-tweet my post