yashsingh1/xdaforums huggingface dataset:
[Nexus Player Q&A, Help & Troubleshooting] marctronixx:
longer explanation...

ok besides the fact the original episodes of mission impossible and knight rider are no longer on the site (expired licenses), i played one full episode of star trek, the original series (these shows are great background flicks whilst one is doing other things) and i was not forced out or required to sign off/on.

a bit of an aside, i have an ipad i have on my elliptical that i view whilst exercising, and when i would switch from that to the htpc i would sometimes have to re-log back in on the htpc. the error would say something to the effect of i cant be logged onto two different places at the same time, even though both devices (the htpc and ipad) are on the same network and subnet. i just figured the apple app has a different way of signing in. this error just started happening a couple weeks ago (i was using the ipad for months prior), so now i just turn on the television that the htpc is on and just view that whilst working on the machine and not had to re-log into the htpc (which is just the website netflix.com).
[Nexus Player Q&A, Help & Troubleshooting] aggiemarine07:
Talked to Netflix Support, whenever mine gets disconnected it brings up a "UI-800-3" error when it tries to reconnect and reactivate the device.

They also said the problem is with Google, specifically the Nexus Player, and not with their app. Don't know how much i believe that....
[Nexus Player Q&A, Help & Troubleshooting] Zer0Goblin:
I have the same problem. Really annoying. Does that mean this issue would not happen with Lollirock ROM with the same Netflix Leanback app?
[Nexus Player Q&A, Help & Troubleshooting] BaitzS:
Stock Nexus Player, same issue

Same issue here as well. Stock Nexus Player. Started happening a couple of days ago.

Called Netflix last night, talked with a very friendly person who had just helped someone else with the same issue. The "fix" was to factory reset, which resolved as someone mentioned above for the time being until you actually watch a whole episode through. After a full episode, it is fully reproducible again.
[Nexus Player Q&A, Help & Troubleshooting] jschill31:
Hello,

This issue will not go away once it starts happening for you, no need to reset or do any BS. I have 4 NP in the same house and all do the same thing and started happening on the same day. There is no "fix" it is a bug with Netflix and our players. Until their team is willing to stop pointing fingers at Google and actually figure out what changed 5 days ago we have two options. Make sure you manually advance before the app does or use the player as a Chromecast. I find using another device to send the feed is easiest since you do not need to be watchful and can zone out.;)

Cheers
[Nexus Player Q&A, Help & Troubleshooting] ea_umea:
I contacted support again an got called back by someone working at research/development at Netflix. Issue is not solved but I was able to provide them with both logcat and dmesg. If you look in your dmesg you will probably see a crash in libwvdrmengine.so which is my guess why it does not work. But hopefully they are on to it now. That is if all others having this issue have the same crash as above.
[Nexus Player Q&A, Help & Troubleshooting] Ambious:
That finally sounds like actual progress and actual care taken by Netflix.

That's good news!
[Nexus Player Q&A, Help & Troubleshooting] davieboynj:
good news! this problem is really annoying.
[Nexus Player Q&A, Help & Troubleshooting] flappjaxxx:
I can confirm this extremely annoying bug. I've talked to netflix three times since last week and got nothing but the runaround. I factory reset everything, I've upgraded modem/router combo for new speeds etc, powered everything down and up and so on and so forth. They acted like they hadn't heard of the issue and it was a connectivity issue on my end! ERRONEOUS!!! :D
[Nexus Player Q&A, Help & Troubleshooting] n00bpwner:
I installed the latest android preview build and I have been able to watch at least 3 or 4 episodes back to back.

The android m build is a little buggy tho.
[Nexus Player Q&A, Help & Troubleshooting] n00bpwner:
still no issues after installing android m
[Nexus Player Q&A, Help & Troubleshooting] jschill31:
Hello,

Netflix did push an update yesterday....on tablet, phablet and phones. Hopefully this does mean that they have some direction to go and maybe we will see an update for the TV platform soon. I do believe that Asus devices have had issues with libwvdrmengine.so for some time now...like back to CM10 days. If my memory is correct it usually only causes devices to have a wake lock which for the player is not a big deal. I am almost positive that it does however control handshakes with DRM protected content which may cause a panic in the app and kick us out.

Just my thoughts

Cheers
[Nexus Player Q&A, Help & Troubleshooting] ea_umea:
Still not working? Worked for me today, noticed that an update for webview was installed. Can it be that Netflix uses API in webview for playing video? Changelog on play store says something about video crashes but the date is old, could it be that the update for nexus player was delayed for some reason? But if it still not working for others I was maybe just lucky today. :)

Edit: could also be that Google pulled back the latest update, will investigate more when I have more time.....
[Nexus Player Q&A, Help & Troubleshooting] mackerman:
I'm also having the same issue.

Side note: Anyone else found the Nexus Player very buggy and pretty disappointing? I was really hoping Google was going to be on top of supporting this device and keeping a team around to work on it and making it a valuable set top box option. Guess I'm moving on to Roku 3 or chromecast :(
[Nexus Player Q&A, Help & Troubleshooting] psxp:
Hi guys,

same thing is happening to me. Gets annoying. I'll try the tip about manual advancing next time. Been watching DareDevil back to back. Great show :)

Hope it gets fixed soon, and like others said, Netflix app gets improved.
[Nexus Player Q&A, Help & Troubleshooting] ea_umea:
Ok, it is not resolved. Happened again yesterday....
[Nexus Player Q&A, Help & Troubleshooting] habskilla:
The Nexus Player Netflix app is also ignoring the setting to not play the next episode. I unchecked it via the web. All my other players are not playing the next episode, except for the NP.
[Nexus Player Q&A, Help & Troubleshooting] ERamseth:
Yeah I'm having this problem too. REALLY annoying.
[Nexus Player Q&A, Help & Troubleshooting] aynema:
Okay so I'm glad I'm not the only one with this problem.

I'm using Netflix v2.2.1 Build 643 on my Nexus Player although I've had the problem since at least v2.2. I first thought it might be because of my Unblock-us account but I've just removed that for testing and its still there.

Hopefully Netflix come up with something soon.
[Nexus Player Q&A, Help & Troubleshooting] n00bpwner:
ive been running the android m build for almost a week now. netflix doesnt have this bug at all. though sometimes you have to rebooot the player because it buffers at 99%. but this is far less often.
[Nexus Player Q&A, Help & Troubleshooting] tkideneb:
I've been using netflix on my nexus player for 2 months without ANY problem but suddenly 3 days ago it started to ask to re-enter my login + password and it happens often...... I didnt update netflix or whatever..... I think Its server related?
[Nexus Player Q&A, Help & Troubleshooting] Johasse:
Having the same issu here.
[Nexus Player Q&A, Help & Troubleshooting] ERamseth:
I Just got this reply from Netflix report chat:
[Nexus Player Q&A, Help & Troubleshooting] mxup:
thanks dude. has been bugging me since last week
[Nexus Player Q&A, Help & Troubleshooting] lolwatpear:
Yep. Fire tv and fire stick have been much better devices in my experience. It's amazing how buggy this device is after all these months.
[Nexus Player Q&A, Help & Troubleshooting] mackerman:
[MENTION=4353413]lolwatpear[/MENTION]: It makes me wonder if any Netflix or Google engineers even have the device and use it regularly.
[Nexus Player Q&A, Help & Troubleshooting] marctronixx:
with connected displays, blu ray players, media centers (xbox, playstation) HTPCs (what I use mainly), i would not be surprised if they dont regularly use these in any other setting, save controlled labs, and even then, im sure this player is probably low on their totem pole considering how most people get their entertainment (such as the options I mentioned above).

I lurk here and frequent this section but i did not know there was an issue until I read it here because i dont use the NP for netflix...
[Nexus Player Q&A, Help & Troubleshooting] id10terrordfw:
I've had to resort to using my Xbox 360 to watch Netflix. Oh, the horror!
[Nexus Player Q&A, Help & Troubleshooting] bovoro:
i have the same *ucking issue ,I was thinking that someone hacked my account netflix me, I am glad that there are more users with the problem
[Nexus Player Q&A, Help & Troubleshooting] gotroot801:
I discovered that if I manually back out of a show at the end, then select the next episode (again, manually), the deactivation error doesn't appear. YMMV.
[Nexus Player Q&A, Help & Troubleshooting] Nephilim3883:
Using the 360 here as well for Netflix until there is a fix. Pretty disappointed so far, kind of wish I went with the Fire TV. I may see what the return policy but I think I am past that point now.

---------- Post added at 02:02 PM ---------- Previous post was at 01:52 PM ----------

I have tried two things, to no avail: Deactivated ALL devices on my account. This was the first thing because I thought we went past our limit. We have the Family plan because we share our account.

Number two was to disable playing the next video automatically.
[Nexus Player Q&A, Help & Troubleshooting] bovoro:
Yes You´re right , that works for me, i looking if have any option to deactivate autoplay next episode
[Nexus Player Q&A, Help & Troubleshooting] Ambious:
You can do that in the Netflix account settings (on their website), under "Playback Settings". However, it's account-wide, so it will cancel the autoplay for other devices too.
[Nexus Player Q&A, Help & Troubleshooting] habskilla:
Noticed that the problem went away today. All back to normal.
[Nexus Player Q&A, Help & Troubleshooting] Scallywag1:
It's still there for me...
[Nexus Player Q&A, Help & Troubleshooting] fladmus:
I have been having this issue for about a week now. Netflix customer service has been absolutely useless dealing with the issue. Can't complain to Google because every other app is running smoothly all the time. I have disabled auto-play and this "works" but it's annoying. Gonna wait and see if an app update fixes this - I got so mad at the customer service guy from Netflix who just said: "Just reset your device, I have talked to my team and we know this will work". So yeah did that even though I lost all my Kodi setup etc. Knew it wouldn't solve the issue as I had already deleted data before but he said I had to, to move up in support chain. Eventually they just brushed me off with ... get this: "Take a picture of the error message and mail it to us, that way we can look deeper into it" - I was like: "But I have typed in exactly what it says?!" - "Please sir, just do this and we will deal with the issue as swift as possible. To that I just had to be a bit rude and cut her off (3rd supporter).

---------- Post added at 02:16 PM ---------- Previous post was at 02:15 PM ----------

Can u check if you got an app update in your region? What build are u on now?
[Nexus Player Q&A, Help & Troubleshooting] revrenhex:
What version of the app are you running?
[Nexus Player Q&A, Help & Troubleshooting] mrw1215:
Been getting this error a lot, myself, recently. Pretty frustrating. I'll try disabling autoplay in my account settings and see if that helps at all, though I usually try to back out of an episode at the end and manually jump to the next episode I want to watch, anyway.

Actually, now that I think about it, I'm pretty sure the other day, I opened up Netflix for the first time that day, went to a show I've been watching and selected the episode I wanted to watch, and got hit with the error. I remember getting annoyed because it happened right when I was trying to watch the first episode from that viewing session.
[Nexus Player Q&A, Help & Troubleshooting] Bboy486:
What a crappy experience. Netflix support is the worst too. They go through the motions and then tell you it is fine. It isnt fine. I want to watch Netflix on a device. I just turned off autoplay and will see if that works. I wonder if they will ever fix this.
[Nexus Player Q&A, Help & Troubleshooting] scootle74:
Issue is definitely not fixed. Still occurring as of today on a Nexus Player (fully updated).
[Nexus Player Q&A, Help & Troubleshooting] Nephilim3883:
Disabling auto play next episode does not resolve the issue. Until Netflix or Google fixes the bug, the only workarounds I can think of right now are:

Try using NetfliXBMC in Kodi.

If you have PlayOn, install the PlayOn Browser in Kodi and access Netflix this way.

Integrate PlayOn with Emby and you can also access Netflix this way.

Try installing Netflix from the Amazon App Store.
[Nexus Player Q&A, Help & Troubleshooting] lanfeust:
I uninstalled neflix and intalled the apk from the sony TV apps topic and now, it works like a charm
[Nexus Player Q&A, Help & Troubleshooting] koperniczx3:
Correct me if I'm wrong but NetfliXBMC doesn't work at all on Android (and any ARM devices like Raspberry Pi etc)

BTW it seems like I'm only experiencing that issue when I use American DNS.. When using those from my ISP (Bell Canada) I don't get any error message. Could be related or just a strange coincidence
[Nexus Player Q&A, Help & Troubleshooting] sldier11:
Deactivation fix!

Like everyone I was in the same boat too with the deactivation after an auto load of a next episode. I also contacted Netflix and they told me that they are aware of the problem. But this has been months now with no fix

The fix is this and doesn't require root access,

go to APKMIRROR.COM and download the 2.0 version of the Netflix app for android TV.

Install es file explorer onto your nexus player, you can do this from any desktop browser when logged into the play store and choose the nexus player from the device list and I think it shows up now in the lean back store too.

Attach your USB stick through an ogt cable to your nexus player, buy one off of eBay for $1.

Uninstall the 2.2.1 or 2.2 versions of the Netflix app that have this bug and install the last stable release which is 2.1.

Also turn off auto update apps in the nexus players play store settings.

Until Netflix gets their act together and fixes this on their end this the best fix I know of.

Thanks.
[Nexus Player Q&A, Help & Troubleshooting] bendavis78:
I talked to a Netflix support rep and explained the issue. He said that it is a known issue, and that Netflix engineers are working on a fix. At least they've acknowledge it at this point. Hopefully they'll get an update pushed out soon.
[Nexus Player Q&A, Help & Troubleshooting] fladmus:
So how much do I owe you for this awesome fix which has made my Netflix usable again on my Nexus Player?!

Btw, you're awesome :)
[Nexus Player Q&A, Help & Troubleshooting] Bboy486:
I wish it were that easy...

I wish this was the fix but alas no. I uninstalled the netflix app and installed the apk via sideloading. I went to play a kids tv show and i immediately got the deactivated notice.

I restarted the NP and tried again same thing. Netflix support is no help and my wife is frustrated with this app not working.
[Nexus Player Q&A, Help & Troubleshooting] sldier11:
This fixed it for me. The Netflix app has been working perfectly on the nexus player it wasn't until 2.x this deactivation bug was introduced.

I also downgraded to the 2.0 version and this seems to work for me too.

Try an older version if the 2.1 still doesn't work. I'm currently using 2.0 until I see the bug again.
[Nexus Player Q&A, Help & Troubleshooting] jschill31:
Hello,

I have 4 NP's and 3 of them are from the first shipments. I found that the older players work better using the 2.0 (Sony) version and the newer boxes work with the 2.1 version. Both are available at the link provided, if one does not work go to the older version. Also I have had the best luck letting the player do the full "countdown" then letting it advance on it's own. I have had the deactivation message by trying to force the next episode. All of my players have been working on one of these versions for a few days now non stop so it does work.

Cheers
[Nexus Player Q&A, Help & Troubleshooting] Bboy486:
Actually I loaded the Sony TV version and it seems to be working. I let the shows run for two hours and no errors
[Nexus Player Q&A, Help & Troubleshooting] fladmus:
Yeah - the 2.1 only worked for me for 3 show episodes then it just started going haywire again. Had to check if it updated but it didn't :(

Found the Sony TV version which I'm gonna give a go now. This bug is unbelieveable. It's amazing that they have not fixed this yet.
[Nexus Player Q&A, Help & Troubleshooting] Bboy486:
I don't think they really care since it is affecting only a small handful of users on a new device.
[Nexus Player Q&A, Help & Troubleshooting] jschill31:
Hello

Actually the same "bug" (linked to DRM content) is affecting multiple devices. The reason most are not making the connection is because it gives a different error message based on the device. And I agree that their customer service seems to be one of the worst I have dealt with. I made it to their "level 3" support and actually gave them the exact error and the person on the other line has zero knowledge of what to do...and they were supposed to have been the highest and a manager. His response was to instruct me to download a full version of 5.1.1 off of the Asus site and install wiping the entire device. These people do not have a clue what to do in a situation like this...when they should be listening to their customers they want to fight and have you do BS things all of which are OS based instead accepting that their app has an issue. Netflix owes us all a free month of service at a bare minimum...

Cheers
[Nexus Player Q&A, Help & Troubleshooting] ghtop:
LOL, "please reinstall your entire OS and every one of your apps and all your non backuppable settings before we can continue the support discussion about our buggy app, kthxbye" is a sure sign of another support service that's just acting as a fig leaf for the company.

Guess I'll be binging on Crunchyroll instead this month, then!
[Nexus Player Q&A, Help & Troubleshooting] Bboy486:
No just use the Sony TV Netflix app and turn off auto update. That is working.
[Nexus Player Q&A, Help & Troubleshooting] mrplowdan:
That was working for me until this morning I received the standard message and had to relogin again
[Nexus Player Q&A, Help & Troubleshooting] bryantjopplin:
This works and you only actually need es file explorer. No USB otg needed. Go to apps in es file explorer and it brings up Google search. Search apk mirror Netflix. Download 2.0 for Android TV. Go to settings/ security/ allow unknown apps. Go to settings/app uninstall Netflix. Go back to es file explorer to downloads. Install app and enjoy.

Edit. Also to to play store/ settings and turn off auto update.

---------- Post added at 09:32 PM ---------- Previous post was at 09:30 PM ----------

It probably updated
[Nexus Player Q&A, Help & Troubleshooting] Bboy486:
Silly question but did you make sure auto update was turned off in the Play store?
[Nexus Player Q&A, Help & Troubleshooting] mrplowdan:
Auto update was off and its still on 2.1. It has only happened once and we use Netflix a lot
[Nexus Player Q&A, Help & Troubleshooting] fladmus:
The 2.1 didn't work out in the end for me - The sony APK I found here on XDA has been running the past 2 days now. About 10 episodes seen with auto play and no incidents. This APK is stable for me. Now I'm just gonna monitor when it's safe to turn auto update on again.
[Nexus Player Q&A, Help & Troubleshooting] mrw1215:
I have a Netflix update on my phone. Anyone know if the Android TV app has an update out now? Wonder if that helped anything?

Also, I can confirm that it's not necessarily a NP thing; I have a cheap Samsung smart TV, and the Netflix app for that was constantly logging me out. Didn't get the same kind of error on it, but it just logs me out all the time. Ended up having to buy a cheap Roku for it, and it's been working fine on my Rokus.
[Nexus Player Q&A, Help & Troubleshooting] chadmasta5:
No such update on the nexus player.
[Nexus Player Q&A, Help & Troubleshooting] psxp:
I totally forgot about this and I havent had to fix our player for a couple weeks with the sign-on data... abeit It hasnt had much use, except for a few times recently . We had some childrens shows time out and start next episodes ok. I'll keep an eye on it this week.
[Nexus Player Q&A, Help & Troubleshooting] ghtop:
One thing I've noticed in the last couple of days is that when I manually select the next episode after the end of the previous it now skips the opening credits and goes straight to the new ep start. This had stopped working for me over the last month, it's good to see it back for binge-watching.

So maybe there's some progress on Netflix's end ... I'm still seeing crashes and forced restarts of the app though, at least once per session. They should definitely offer us all a free month for this ...
[Nexus Player Q&A, Help & Troubleshooting] Nephilim3883:
I can vouch for this as well, except for the auto play next episode. Haven't re-enabled it.
[Nexus Player Q&A, Help & Troubleshooting] Lampecap:
The problem for me started when I wanted to change the audio path from 5.1 to stereo when the episode/movie already started. Once I switch the audio during playback the message appears. I've managed to install the suggested 2.1 version, which worked fine until I changed the sound again -.-

Unfortunately I cant use the 5.1 since for some reason netflix doesnt handle the passthrough correctly to my receiver. Kodi does this fine btw.

Any other suggestions? I've actually bought the nexus player for netflix lol.
[Nexus Player Q&A, Help & Troubleshooting] tkideneb:
How do you disable auto update netflix with leanback playstore?
[Nexus Player Q&A, Help & Troubleshooting] Lampecap:
Go to the play store and to the bottom where your installed apps are. The first option there is for auto updates.
[Nexus Player Q&A, Help & Troubleshooting] sldier11:
Version 2.0 Not 2.1

Install the 2.0 version of the apk. 2.1 worked for me for awhile too and the same issue came back. I've had the 2.0 version for the last few weeks with no issue.

http://www.apkmirror.com/apk/netfli...ndroid-tv-2-0-build-295-android-apk-download/
[Nexus Player Q&A, Help & Troubleshooting] Lampecap:
Yep same here. 2.1 quickly showed same message. After I installed 2.0 no problem found yet.
[Nexus Player Q&A, Help & Troubleshooting] breakthestatic:
I third this advice. 2.1 worked for about a day or 2, but the message came back for me as well. I've been running the Sony Apps 2.0 version for about 5 days now with no issues. I also ran the Android M preview for a few days and although I never received the deactivation message on it, the video would randomly stop and could only be fixed by fully rebooting the Nexus Player (hence the reason for me to try the 2.0 version). I think for the best experience currently 2.0 is the way to go.
[Nexus Player Q&A, Help & Troubleshooting] the_gnome_:
Does anyone have the 2.0 apk?
[Nexus Player Q&A, Help & Troubleshooting] L31S3:
CLICK!

This should be the right one.
[Nexus Player Q&A, Help & Troubleshooting] foxnews:
I have Netflix 2.2.1 on Nvidia Shield TV, and it works perfectly.

Netflix on my Nexus Player player has two annoying bugs:

1) deactivating when auto next episode is enabled

2) when starting a movie, sometime it cache to 25% and stuck there

why Netflix is working fine on Apple TV 3 and Nvidia Shield TV but not on Nexus player? all devices have the latest netfix.

One different is that my Shield is still on Android 5.1 while Nexus Player is on Android TV 5.1.1. Could Android TV be the culprit?