yashsingh1/xdaforums huggingface dataset:
[G4 General] shojus:
I did already but the problem is that they are LIARS and CHEATERS! They don't care and this won't change a thing... I am still disputing this with PayPal but Ebay is pretty close to shutting down my account i would imagine... I have been calling them every other day and I'm just not going to give up quite yet. I don't like being taken for a fool! It's not even about the money or even the phone! I just want them to pay for what they did, they knew how to set me up and they did it so easily and then it makes me so mad that Ebay will just back them in a heart beat like I am the scammer! Wish I could take a plane to Singapore and take it up with him personally! He would not like to see that take place, I guarantee.
[G4 General] quim135:
And what about LG? Cant you talk with them to reclaim your guarantee!? I bought mine to Movistar but i negotiate my problem directly with LG and they will replace mine without any problems.

(srry for my very bad english :p)
[G4 General] shojus:
That's my last step. The thing is that these are basically imports and they are sold as-is pretty much. I just purchased it brand new so maybe they will help me but my main concern is having the company that screwed me over take care of this issue like it should have been done to begin with! I don't like getting played, and that's exactly what happened! I appreciate the response and there is absolutely no need to apologize for your English, because I understand you fine and if you take the time to comment in English then I have no problems taking the time to understand. :)
[G4 General] quim135:
Mine was brand new purchased on Movistar and they didnt response neither... They said it wasnt a manufactured problem so cannot take care of it.

They should replaced my g4 at the very first moment but they didnt so i talked to Lg and his response was very fast. I ll have a brand new g4 on friday :ok:
[G4 General] shojus:
Great to hear! Enjoy ur new phone!
[G4 General] windozeanti:
Are those people having screen coating issue using their phone without screen protector?

Looks like bad quality control from LG. The screen shouldn't wear out without a screen protector..
[G4 General] johnny8910:
Noticed I had the same parallel marks on my G4. I thought I had some how damaged the screen.

Went into Carphone Warehouse yesterday and showed them the screen marks.

They exchanged without any arguments, and they didn't check to see if the bootloader was unlocked.

:)

As a bonus, they didn't have the grey version so I took

a black leather model instead. When I got home and opened the box, I found an extra rear cover!!!
[G4 General] Ryslegit:
I've had mine (tmo h811) since release and no issues with the screen. Not using a screen protector as well.
[G4 General] the_scotsman:
Bought mine from an ebay seller. They've said to send it back and they'll look at it and replace if it's deemed worthy. They'll also pay for postage if it is a flaw.

Given the number of the people in this thread, it most certainly is a design flaw and I'll ensure i get one without it.

has everyone that has the issue posted photos and stated which version they have? That will help identify which ones have the issue.
[G4 General] a22matic:
No screen protector on my 815 U.K. model I just shipped back.
[G4 General] AndHD2:
Mine was exactly the same in the same areas as you have shown. I thought it were just a little residue from the protective film you peel off a new phone so kept wiping it and it kept on coming back.

I contact my network, Three UK and they put me through to LG UK. After talking to a man from LG about it he suggested it might be condensation under the screen what fades when wiped then returns after putting it in your pocket or over time. Anyhow he had no problem with issuing a replacement handset to be delivered. The new one is flawless with no issues at all.

Seems to me it's something LG know about so if anyone has this issue then contact the store where you got the handset or LG direct who will be able to help you.
[G4 General] corporalb:
I have the same issue. My G4 is less than 1 week old.

At first I thought I had damaged it, but I'm very careful with my phones and especially one under a week old.

I got the phone from Chitter Chatter, and I've emailled them, pointing them to this thread to show it's not an isolated incident and I've not damaged it myself.

Mine is the H815, UK.

I'll take some pictures and post them up later, I'll also keep you updated as to whether I get a replacement (I'll fight for one)
[G4 General] vyper91:
Same as the others, H815 on Three network in UK.

So glad I found this thread, I was going absolutely crazy.

I'm a screen geek as it is and this has been annoying me endlessly, I've used so many different things to try and remove the mark!

Then when I phoned Three I was insulted that they assumed I must have let it come into contact with something unpleasant - when all my phones are kept in pristine condition.

So happy Ive found this thread, mine is a long streak going from the left side to roughly just over 50% of the width :(

Going to go back to Three with this thread and hopefully they do the right thing and replace it!

(Not like I gain anything...spent ages setting this up perfectly!)
[G4 General] corporalb:
Here are the pictures of the marks on my phone. As I said earlier, it's a H815 bought from Chitter Chatter on the EE network in the UK.

I spoke to Chitter Chatter just now and I felt very insulted. Basically, they've said I have to return the phone at my own expense, be without a phone whilst they inspect it, and then they warned me that "should we find that you have damaged your phone we will just send it back to you". I'm not sure about you but that doesn't seem like good customer service to me.

I've now emailled them with the pictures below of my phone, and a link to this thread to prove I'm not trying to pull a fast one... fingers crossed they will read this and come up with an acceptable solution. After all, this is the year 2015 and we come to expect a lot more from these companies especially considering we're spending hundreds of £££ on their services.
[G4 General] Litheon1:
Did people start seeing this a little while after you had the phone or was it noticeable right when you got it?
[G4 General] corporalb:
I never noticed it when I first unboxed the phone.... I only saw the marks today, 6 days later

even more bad news... I've been wiping my fingers over the marks to show my friend how bad they are and they're now even worse... it's like the oil from my skin is making the marks appear worse.
[G4 General] psycho_asylum:
VS986 here with no issues after 14 days. While checking for the marks, I noticed a new feature that I hadn't before. Swipe down from any location while the screen is off... it shows the notification shade without displaying the rest of the screen.
[G4 General] bobmatu:
for those with the Problem

1)country of your phone?

2)plastic or leather?

3)color?
[G4 General] sergio7676:
Same problem with mine, H815 international version bought in Iceland. After 3 days of owning the phone

have not noticed anything. This morning I found this thread -bless you all!- and cleaned the screen and fogged it with my breath, two lines appeared at the top and the bottom of the screen. I was lucky enough to get a replacement that seems to be clean so far... Good luck for everybody trying to get a replacement and thanks to the creators of this thread and the xda community! :)
[G4 General] corporalb:
Good news,

Chitter Chatter have agreed to meet me half way. They've looked at the evidence I've shown them (pictures of my phone, and other people's phone on this thread) and they've instructed that I send the phone to them using Special Delivery, then call them with the tracking number. Once they have the tracking number they will send another handset to me, so I'll only be without a phone for a day. Once they receive the defective handset they will refund my special delivery fee.

I'll let you all know how it goes... will even do an unboxing of the replacement handset, if anything for proof that it too has a defective screen (but hopefully not)

If the second handset they give me has the same problem, I will be returning the LG G4 for good and will ask for a different model... perhaps the S6
[G4 General] sladflob:
My thoughts exactly. This experience has tainted my feelings about this phone. These kinds of QC issues just shouldn't happen on this scale - maybe it's ok for a few devices to slip through the net or for there to be a single bad batch but this seems very widespread. You can't help but wonder what else might go wrong with the phone in the future if it's made so poorly.
[G4 General] lilo1803:
Same problem Germany.

3 days old

brown leather

Korea

H815

I will get a new one. I love this phone....so sad

Gesendet von meinem LG-H815 mit Tapatalk
[G4 General] stuliv12:
LG response : LG Product Support Agent: LG's warranty is a repair only warranty, any replacement would come through the network provider themselves.

They will only offer to repair the screen by sending it back.
[G4 General] the_scotsman:
Yes, you need to get it replaced from the place you got it from, not LG directly.
[G4 General] chriskwarren:
Had a small mark in the top left of a new H812 on Bell Mobility in Canada. Just released today. Checked it before leaving the store and got another one instead (thanks for this thread, btw).

The mark was quite small though. The salesperson could not see it first, and thought I was being a bit picky but swapped no issues.
[G4 General] jafxp:
Same lines top and bottom of my phone.

I also had phone for a few days before I noticed them.

I purchased from Clove and received on launch day (Model H815). I had originally arranged to return, but decided not to as I thought that it must have been my own doing, so glad I came across this thread!

Also just noticed that Clove has reduced the phone to £450 already!
[G4 General] vyper91:
Three replaced my phone - yay!

It is rather annoying how Play Store never quite installs all my apps properly and crashes and then I have to get EVERYTHING back again, on top of restoring whatsapp folders/SMS e.t.c

Wish Android had an elegant backup/restore solution that doesn't require root/titanium backup dumps.

Having said that if I rooted the previous phone a nandroid would have done the job nicely :(
[G4 General] hendusoone:
LG Backup would have taken care of all of that for you.
[G4 General] Strawberry1987:
Wow this is amazing seems like each manufacturers are rushing production to hit the sale records cannot believe these things wasn't noticed when packaging.
[G4 General] ambervals6:
No issue here.

Sent from my SM-G920T
[G4 General] AvivEliyahu:
No issue here but a friend of mine have it.. We both bought from the same place day after day,now they want him go leave the phone at the lab (7 work days) and then they will decide what to do with it, ugh.
[G4 General] montevulture:
I finally found the thread that I KNEW had to exist. Thank god. I have the H815 Int'l version purchased from NeverMSRP (ebay). They are a good seller, and I've written them about the issue. Hopefully they will be helpful with the problem.

My lines are thinner than some of the pics posted. I have one about 1/4 down from the top, and a line about 1/4 up from the bottom of the phone, both horizontal. I must have cleaned it 50 times trying to get those things off... jeez.
[G4 General] Viicu:
BE CAREFUL which LG G4 model are you buying!! Display issues!

I got an LG G4 for reviewing and i found really weird that display was kind of dim. First of all i tried to compare it with the last year G3, and omg, G3 was way better. I've searched a lot of forums and nobody had this problem, i thought maybe i had a broken unit.

Well, things are a little bit different, I got another LG G4 and the differences were really huge.

You can see on the photo below, that my G4(middle) is another version, for Hong Kong as i found ( LG-H815T) which has really bad contrast radio and a yellow tone. If you're going to buy one, be careful, and choose the global model(LG-H815)

[IMG="LG G3/ LG G4 (Asia)/ LG G4 (global)"]https://lh3.googleusercontent.com/G7jQX9VoAutWn60y1NHvtQFlAt_uMIsA0nwfHG4KRiw=w830-h788-no[/IMG]

[IMG="LG G4 (LG-H815T) / LG G4 (LG-H815)"]https://lh3.googleusercontent.com/-1k5R7Yro4hhULQSh2k09Ql2rYGBhQbKLIOBOagyTWQ=w741-h600-no[/IMG]

Cheers!
[G4 General] colin0310:
G4 Screen

Im the same upgraded from the G3 to G4 had phone 2 1/2 weeks then started to notice marks, you can feel them on screen and will clean off and look fine until you start touching screen again, mines is the H815 made in korea went back to o2 shop and not interested as its over the 14 days, just said they would send it away for a new screen so a repair job on a £480 phone which has a manufacturing fault is not a good start, told o2 shop i'm not the only one and needless to say not heard any problems with it , left the shop and phoned LG they asked for photos of marks and now want photos without the marks when screen is cleaned so time will tell if they will do anything. very disgruntled with o2 and LG for not admitting there is an issue with them.
[G4 General] robdgekke:
i have the lg h815, buyed from t-mobile NL dont see anything on my phone. just took the screen protector from the factory off. still dont see anything
[G4 General] TonyStark R.I.P.:
[MENTION=6783476]Viicu[/MENTION]

Thank you for reporting in. Your post has been moved here, as this thread already exists:good:
[G4 General] ambervals6:
Anybody who got one from trial usa and had similar issue? Did you guys call LG for repair? How did it go?

Sent from my LG-H815
[G4 General] schreda:
My phone is also affected by the coating issue. Got it from an amazon seller in the US. So it should be the H815 US Version.

Dont try to peel it off, it will get worse if you try that! Anyway you have to return that **** and get your refunds or a new phone.

I am pretty sure if you get a new phone right now the risk of having the same issue is really high.

I also thought about switching to the M9 but I love the camera on this phone too much! Never saw such a good camera on a phone...

If there weren't all those issues.... Obviously LG saved their money on the wrong place...

[MENTION=6783476]Viicu[/MENTION], please start another thread or post it somewhere else. This is not thread related. But thanks for the info anyway!
[G4 General] viper619:
Is this the oleophobic coating or its the screen itself?. If its the coating it will wear of by itself after a time right?.

Sent from my LG-H818 and loving it:)
[G4 General] the_scotsman:
It's the coating - you can actually feel it with your nail.
[G4 General] the_scotsman:
Wrong thread :confused:
[G4 General] viper619:
Then i can just reapply a coating. Or just wait till this one is removed by itself

Sent from my LG-H818 and loving it :)
[G4 General] AvivEliyahu:
Had issue with the anti fingerprint layer supposed to be on the screen, on several places it wasn't there so it looked like a glue issue (it wasn't though).. Went to the LG store in Israel and grabbed a new one with no problems.. Seems fine by now, also screen colors looking better on this one
[G4 General] jafxp:
I got my G4 replaced on Friday due to marks on screen (Brand new phone). All seemed OK with replacement, until today. I was cleaning screen and noticed that the lines are starting to appear again! There is definitely a manufacturing issue here and I think that a lot more people are affected but they believe they must have damaged the screen themselve's.

I am so annoyed at the thought of posting phone back to Clove again, so annoyed.
[G4 General] viper619:
I had the same problem only startes apearing after 3 days of usage from the day i bought it, and now its worsening

Sent from my LG-H818 and loving it:)
[G4 General] masroorj:
I had the same issue with lines on the top and bottom. Its a stock 818P bought in the UAE from a retailer. Took it to LG service, they swapped out the screen in an hour, no questions asked.
[G4 General] runningwarrior08:
I just got my H-815 yesterday and I have 2 lines on mine one an inch from the top and the other a couple inches below.. LG is denying to help due to it being an international version and I'm in the US... Fun times...

So I have been experimenting with the lines. It seems heat makes them worse. I can actually get them to disappear for a little bit by putting ice cold water directly on the line then rubbing it with a microfiber towel gently... Interesting...
[G4 General] jgutix:
How bad is this issue?

Hello my device is on its way, and because I'm not in USA I probably can not ask for a replacement, so my question is: how bad is this issue? if I keep using it, is it likely to make the screen become useless in a near future?
[G4 General] hamedhd:
I have exactly same problem on mine, I don't know if they gonna swap mine with new one or not!

I have H-818P dual sim
[G4 General] masze:
this problem has been handle here in Sweden with replaced new phones.

Sent from my unlocked and rooted LG-H815
[G4 General] tenshi888:
Model: Dual Sim G4 818

Made in Korea

Brown Leather Back

Purchased from MemoXpress Philippines

It took them 2.5 weeks but the unit was replaced. Only found out about this thread afterwards. It is exactly as people here described: A horizontal line across the screen that disappears when you rub it clean but comes back again and again. At first I thought I scratched the surface but if you feel it, its smooth, no scratch.
[G4 General] the_scotsman:
So I sent mine back to the eBay store, who passed it to LG for inspection. LG have swapped it for a new one, which I hope to get back in the next few days. Have been without it for a few weeks now, looking forward to getting it back!
[G4 General] brysonwong:
In the middle of the screen very vaguely, there is the coating or mark. I've applied glass screen protector. I'm not sure if it's the phone glass itself which have the coating affected or the tempered glass itself? When I clean off the screen, the mark goes off but when I try to fog up the screen it appears again. Quite confusing too.. :confused:
[G4 General] ambervals6:
Scuff.

Sent from my SM-G920T
[G4 General] Internetianer:
Leather Back variant, ordered from O2 in Germany, unlocked.

I rubbed over the mark to make it visible.

I have another one of these marks at the bottom right, like most people, but my camera wouldn't focus on that.

I'm glad to know, but also pissed off at the fact that I'm not the only one with this issue.
[G4 General] sloany84:
I just noticed these marks on my phone today, after having it for one week. I have the H815 model.

I don't notice them when I'm using the phone, I'm trying to decide if it's worth the hassle of returning it since I bought it online (kogan AU store).
[G4 General] chriss_android:
Hi, i have the same issues. Two of those stripes on the surface. You could feel the anomaly with your fingernails.

I got a new Display unit and so far so good. Lets see how it behaves after some time.
[G4 General] donnamt:
I got my h815 black leather model on the 1st of June. Noticed the scratches on the 30th which was 2 days after carphone warehouses 28day return policy so i got in touch with LG who basically asked if i had done the damage myself and didnt seem overly bothered so not happy with the customer service side!

After about a week the phone was taken back to carphone warehouse who sent it off for repair. Two weeks later i got a replacement due to unforseen complications during repair??

So i now have 20ish days to find the problem again. What are the chances? Its spoiled what was a great phone for me tbh :(
[G4 General] bigz1981:
T-Mobile H811

I have had no issues with my screen, but then again, I bought the case for it before I got my phone, so I have had a screen protector on it this whole time. I am not comfortable having a cell phone without a case...especially with me being a klutz & a bull in a china closet, and I would think you would want to protect a $600 investment...anyway, I digress. No issues with my screen.
[G4 General] exdas:
How was the replacement unit? no more issues? thinking about getting one from memo xpress as well.
[G4 General] alworth:
Bought mine from eBay. Dual Sim Version, made in Korea, brown leather. I opened the box yesterday. Lines appeared after 8 hours already. Very disappointing. Hope i get a replacement.
[G4 General] spiderio:
I have the same problem, H818P LG G4 Dual sim Indonesian Version.. what should I Do with this..
[G4 General] runningwarrior08:
So my first G4 had major lines through it but I got it replaced by Breed electronics. My second one also has it but not nearly as bad.

I found a "fix" though. Basically it hides the lines. I cleaned the screen very well and then I applied a tempered glass screen protector. The lines noww do not appear. The lines seem to absorb the grease from fingers. Without any grease they are invisible. A cheap fix but still it is annoying to have to do it.
[G4 General] Balnce:
Same problem. I have the H815. International - I think?

It's imported and I'm not 100% sure from where. My marks aren't that big, and are on the sides of the screen. Only noticed them today, like a month or two into owning the phone, which seems weird because everyone else found them much sooner.

I planning on getting a screen protector anyways, is it worth buying it and trying it on to see if the marks vanish or should I go into the import shop place and see if I can get a replacement?
[G4 General] runningwarrior08:
First try cleaning the device very well. If you clean it and are unable to see the lines then a screen protector will work.

The lines seem to go away when cleaned with a cleaning spray but are then exacerbated by the oils from your fingers. So the screen protector keeps your oils from getting to spot where the coating is missing therefore making it look new.
[G4 General] lmerega:
H815 italian made in Korea... same problem...
[G4 General] Balnce:
When I try clean it to the highest standard (i.e. my t-shirt), I can't really see the marks. Only when I hold it up to the light and angle it right. Can you still see your marks under the right light?
[G4 General] lmerega:
Very same here!!!

Trying to swap with LG :(
[G4 General] runningwarrior08:
Tried the LG swap even after sending this thread and being elevated they basically told me to screw off.

With using an lcd cleaner and a microfiber towel I can get it pretty much invisible. I cracked my tempered glass protector so I need to replace it and should have it Friday I think. I will try to get some before and after pics with it.
[G4 General] lmerega:
I hope here in Italy they will change it.
[G4 General] Balnce:
Mine is from an importer in NZ (expert infotech) so I have no idea if they'll swap or not.

I'll find out soon, just really busy this week.

Really quite disappointing by LG actually.
[G4 General] donwhall70:
Have had my H811 for about a month now.. No visible marks on my screen.. Looks like it did on day one :)
[G4 General] Stile35:
Same coating issues on my LG-H815 bought in Croatia, Zagreb 1 month ago. I noticed those horizontal lines 1 week ago and they are visible on top right and bottoom left sides of screen. I will send it to official LG service and I will see what will be conclusion. But I hate to wait 4-5 days until analysis is finished and to be without phone. Starting to be dissapointed with LG but let's wait final word from LG.

Poslano s mog LG G4 koristeći Tapatalk
[G4 General] runningwarrior08:
Must be nice, everyone else in this thread has had one or 2 international variants with the screen issue. I am on my second and it has the lines.

As promised here are the pictures with and without tempered glass screen protector:

First 2 images are without the screen protector. The third is after buffing the screen very well and in one direction only.

I initially clean it with alcohol which makes the lines show up like no other. Then I buff them away with just a microfiber towel buffing in one direction. Then I install the screen protector and I am unable to see the lines at all, even in direct sunlight.