yashsingh1/xdaforums huggingface dataset:
[Moto G Q&A, Help & Troubleshooting] dovw:
Just to understand, you had said that the device cannot be activated with Verizon and it fails on the call, has your wife been using it as a phone? Has she been using it on a Verizon MVNO?

If yes, then unless I am missing something (a dispute with Verizon on an account associated with the device?) there may be a very simple solution. If you have a currently unused Verizon device (maybe even a broken one, you might just need a good MEID - you can also get a $10 Walmart Tracfone LG16C very soon that will activate out of the box on any Verizon network) then do an ESN swap from your XT1028 to that device and the XT1028 will then be off the MVNO and eligible to be activated on Verizon so that you should be able to follow the instructions earlier on this thread to activate it on their network and choose to pay later. Once you have done that you will have bypassed activation and you can then just do the ESN switch in reverse to get the Xt1028 back on to the MVNO , replacing the other device and then you'll be able to activate the XT1028 on the MVNO with a fully working 5.1.

---------- Post added at 08:38 AM ---------- Previous post was at 08:17 AM ----------

As long as your phone is able to be activated on Verizon then you have a very simple solution if you want to factory reset, just follow the instructions earlier in the thread to activate your phone on Verizon and choose the option to pay later.

---------- Post added at 08:55 AM ---------- Previous post was at 08:38 AM ----------

Yes, I did not get a dump of the stock recovery.img, so if you have not yet completed the upgrade please do capture the stock 5.1 recovery.img.

The method I have seen described for this is after doing flashboot to install the correct TWRP, booting straight into TWRP from the bootloader menu (before any system reboot) taking a TWRP backup that will capture the stock recovery.img. I waited until I had rebooted the system and then the stock recovery was already overwritten.
[Moto G Q&A, Help & Troubleshooting] silver_x:
Idk..maybe the process i did before...i press activate then cancel repeatedly..fyi now i can do regular activity in my moto g..just dunno if i can inject them again..fyi im in indonesia..so i dont have verizon network here..no problem appears, just voice data roaming always shown in my notification area..does anybody know if the msl code changed or no?
[Moto G Q&A, Help & Troubleshooting] DamianHelixTV:
No, she and I both just use WiFi. To be more clear, both devices stayed on their carrier, seeing as how I have no clue how to change networks or ESNs.

Which has me intrigued... I didn't know one could simply change ESNs.

I spoke to Motorola via live chat and after a while they simply offered me a free replacement Moto G. I might just do that (hoping they send me either a Boost variant or one that is still on 4.4.4).
[Moto G Q&A, Help & Troubleshooting] dovw:
Which carrier is your wife's phone? Verizon? If so wonder why it would not activate on Verizon...

ESN swaps are how phone replacements are done.

Now that sounds like an offer too good to refuse... and if Moto send it chances are that it does not have a locked bootloader either
[Moto G Q&A, Help & Troubleshooting] PastoralPipes:
Does the activation screen still show up on a device that has never been activated when upgrading to Lollipop and choosing not to factory reset?
[Moto G Q&A, Help & Troubleshooting] DamianHelixTV:
It won't activate on Verizon because its been "locked" (basically meaning its never been scanned by a cashier).

Yeah I don't think they'll send me an unlocked one but I can ask.
[Moto G Q&A, Help & Troubleshooting] inameasone:
I'm on 4.4.4 xt1028 with an unlocked bootloader will flashing this lock the bootloader? I'm afraid?
[Moto G Q&A, Help & Troubleshooting] dezzo77:
I installed the 5.1 update on the xt1028 that Im using for WiFi in Canada.

I booted into Lollipop and the update completed and I got back in without activation (forget if I bypassed the screen or not like I always did in 4.4.4... but I believe I did) but the phone was extremely slow. Becoming unusable, so I did a factory reset since that's what they always say to do after an update.

After rebooting, I couldnt get past the activation screen and that's where I'm stuck now. Can't add a Google account, can't open the notification drawer, can't get anything but a back button to appear on the navbar, etc.

Booted into Recovery using the Two vol keys and Pwr button together for 5 seconds.

Did another reset and still couldn't get past activation.

I now have a paperweight.

Oh and from what Ive read this particular xt1028 Verizon Prepaid variant cant be unlocked, rooted, etc.
[Moto G Q&A, Help & Troubleshooting] dovw:
And I assume that you don't have a store receipt that would entitle you to either go back to the store that sold it or to a Verizon Wireless store

---------- Post added at 07:35 PM ---------- Previous post was at 07:34 PM ----------

No, it will not.

---------- Post added at 07:37 PM ---------- Previous post was at 07:35 PM ----------

Too bad because most of the time clear Cache is the only thing needed.

Try activating it as described earlier in this thread and choose to pay later
[Moto G Q&A, Help & Troubleshooting] dezzo77:
I couldnt find a way to access the pay later option. Im out of Verizon's range, so thats likely why.
[Moto G Q&A, Help & Troubleshooting] DamianHelixTV:
Exact thing happened here. I posted on Reddit, I'm looking around for the new bypass method(s).

Talk to Motorola via live chat, and just keep on them about how you're not going to activate, they offered me a free replacement (though if they send me a XT1028 on LP, that's pretty much useless).

Hoping this awesome community can figure out how to help WiFi-only users.
[Moto G Q&A, Help & Troubleshooting] autoprime:
perfect explanation.. all makes sense now. I didn't know you could flash a XT1028 bootstack to the boost version... but I suppose it's not too surprising. good stuff. :good:

Very nice. Thank you very much for taking the time to do all this.. I appreciate it. :highfive: This will give me a fun project to mess with over the next few days and hopefully I can restore my phone. But if not.. at least I know the phone is truly dead. And hopefully others can make use of the files.
[Moto G Q&A, Help & Troubleshooting] DamianHelixTV:
posted a thread here
[Moto G Q&A, Help & Troubleshooting] PastoralPipes:
Just to answer my own question, the activation screen does not show up. Clearing the cache also worked with no issues after the update :good:
[Moto G Q&A, Help & Troubleshooting] dovw:
Am trying to understand your scenario - if you have unlocked bootloader then you should be able to flash any ROM including a flashable zip of stock 4.4.4.

If your bootloader is locked how are you able to flash the unsigned partitions?
[Moto G Q&A, Help & Troubleshooting] dovw:
I doubt they would send it with anything other than the 4.3 that it initially shipped with - besides I would expect that at a minimum whatever they send would be pre-scanned. In a worst case if you go to your local VZW store with ID and packaging slip they would scan it for you.
[Moto G Q&A, Help & Troubleshooting] DamianHelixTV:
I bought it used on Amazon lol but yeah I've thought about going up there, just never got around to calling the local store and explaining the situation. Motorola and VZW both told me I could go to a store and simply scan it, but part of me wants to believe they just wanna get me there (because saying it wasn't scanned kinda gives off the 'stolen' vibe).
[Moto G Q&A, Help & Troubleshooting] dovw:
Point is if Motorola is willing to give you a "new" one (almost certainly a refurb) then grab it - doubt it will have LP and regardless it should come scanned - if in worse case it does not then with the packing slip you got for the new one from Moto go get it scanned - that way it won't even feel funny or stolen - you'll have a paper trail back to Moto to prove it
[Moto G Q&A, Help & Troubleshooting] autoprime:
bootloader is locked. I flashed signed boost 4.4 bootstack and it stopped booting into android afterwards. And since the versioning was different it never let me flash back to verizon bootstack. I'm hoping the newer 5.1 bootstack you provided will flash to the phone now that the versioning is higher and it will no longer be seen as a "downgrade".

and which specific unsigned partitions are you referring to? all of the partitions you have provided are signed (minus system).
[Moto G Q&A, Help & Troubleshooting] dovw:
I don't know much about this - do the flashable images themselves need to be signed?

As far as system - why could I not help everyone here by uninstalling the VZ setup apps on my phone and then dumping system for them to flash?
[Moto G Q&A, Help & Troubleshooting] autoprime:
from the zip you provided... aboot, boot, modem, logo, rpm, sbl1, sdi and tz are all signed by motorola.. so they should be able to be flashed through fastboot. system will not be able to be flashed through fastboot without an exploit.. since it has been modified.

bootloader unlocked users could flash the system img through twrp though.
[Moto G Q&A, Help & Troubleshooting] dovw:
Got it, thanks.

So you're going to need an exploit to use my system dump
[Moto G Q&A, Help & Troubleshooting] henser:
Ok i had the same issue aswell so far i have 1 wipe factory reset. i am out of the us and i was using the phone with wifi. with the bypass activation for 4.4.4, i updated to 5.1 and then i made a factory reset, as i said in another post i have given 2 options but these options doesn't work for me

The first option is called Advance Exchange: This require for you to provide a credit card to which we place a hold for $100, now this program includes a premium fee for $24.99 (amount that will not be refundable), in regards to allow us to send you the replacement device to you first, and you have up to 5 days to return the defective one to Motorola, once received the defective device, the hold will be released. The shipping label you will receive along with the shipping instructions will expire in 5 days.

Erick: The second option is called Return and Exchange: On this scenario, you must send the defective device first, once received we process the replacement and send it to you. In this case, it takes 2 Business days for us to receive your device and as soon as we receive this unit it takes 3 - 5 Business days in order to be delivered to you. The shipping label you will receive along with the shipping instructions will expire in 3 days.

But after that since i am in roaming, i got a pop up. with a phone number, since i only can make emergency calls, i tapped that number and i could enter to phone app, and i could activate wifi hotspot, i could activate bluetooth, put airplane mode. i could put pattern lock. when i resetted the phone the phone turned on and i can see the lock screen. but i can't get the bar notifications down, but i can take pictures and dial numbers. tell me is there an option to access to the settings dialing a secrect code ?

thanks in advance henser
[Moto G Q&A, Help & Troubleshooting] autoprime:
going to need an exploit or some trick to get it onto a locked bootloader device, yes. to flash system through fastboot it requires split sparse images from a 100% unmodified system.

I rooted 4.4.. hoping to do the same on 5.1... as long as I can get my device out of fastboot.
[Moto G Q&A, Help & Troubleshooting] henser:
i could, open chrome but i can't go to settings i just see the back button. i could get down t he notifications bar but says no notifications and when i click in the right top to select the avatar doesn't do anything for now is there a way to turn on wifi ?
[Moto G Q&A, Help & Troubleshooting] DamianHelixTV:
Hold down the WiFi icon.
[Moto G Q&A, Help & Troubleshooting] henser:
ok i got A WORKAROUND the way maybe i will be upload a video but, like i am saying i just read some vzw and read that if you try several times the activation gets tired of waiting and ask you for wifi you just need to tap on start and then. try to select cancel and call cancel and call, and then it will get tired of activation some popup will get before and then the app just will ask you for enter a wifi you select your wifi and then follow next steps and then you will be able to use lollipop again
[Moto G Q&A, Help & Troubleshooting] dovw:
I expect that in about a week there will be a new factory image here There's a factory image here so that anyone who needs the complete system can get it.

As far as root, what did you have on 4.4.4 that was permanent? Not that I know much but so far I don't know of even a temp root for 5.1 in the VZ bootloader locked XT1028
[Moto G Q&A, Help & Troubleshooting] henser:
ok i got it on a video took so long but i got it .

Edit here is the first part of the video

https://www.youtube.com/watch?v=UiwhEDapLqk&feature=youtu.be

and the second part

https://youtu.be/XS5mmz2W4jw
[Moto G Q&A, Help & Troubleshooting] dovw:
My XT1028 is the XT1031 Boost motorola flashed over to VZ XT1028 on Page Plus thanks to a "voided warranty" official Motorola unlocked bootloader and on any build I can get perm root via TWRP with SuperSU.

I had reverted to complete Stock 4.4.4 factory image before upgrading, upgraded with OTA and when I got trouble wiped cache and so far everything runs well. Nevertheless this method is probably my best way of bypassing activation when/if I ever need to do a factory reset.
[Moto G Q&A, Help & Troubleshooting] DamianHelixTV:
How to bypass the activation screen

Big thanks to [MENTION=4341541]henser[/MENTION] for figuring it out!
[Moto G Q&A, Help & Troubleshooting] dezzo77:
THANK YOU!

I was able to bypass the selfish greedy mandatory Verizon activation by using the method in henser's video.

I am located in Canada, so definitely out of Verizon range.

#For anyone else with this issue who really wants a replacement anyway:

Motorola DID agree to replace my phone for free and here is how it went.

I called them at their USA tech support number 1-800-734-5870 and selected the option for warranty/repair.

I explained to the Level 1 agent what had happened and they escalated it to Level 2 (who was great btw) and he approved a replacement due to the fact the device couldn't be used as a WiFi only anymore.

After he approved the replacement, I was then transferred to a department with a name like "replacement escalation team" or something. That agent was the one who explained the process of getting it replaced.

- It would be replaced with the EXACT same model. No exceptions.

- Software Version on replacement was unknown

- Proof of purchase within past 1 year required

- Replacement could only be shipped to USA address.

- A pre-paid return label would be provided from Motorola

- Two replacement options:

- Advance Replacement with a $25 fee plus temporary $99 hold on your credit card.

- Mail ruined device to them first and they send replacement after they receive it. Could take 7+ days.

- * My device is the xt1028. This may not apply to other variants.

They did also say that they felt this was a Verizon caused issue, but that given the circumstance they would replace it.

I was actually surprised by the quality of their phone based support and their willingness to replace it.

The online chat support was not helpful and the phone based agents saw the chat transcript and apologized... call instead, if you can.

I really hope this helps someone - though with the workaround from henser now available, I'd only go the replacement route if really necessary.
[Moto G Q&A, Help & Troubleshooting] henser:
Great i am glad that it is working for some users

here a russian user recorded a better version of my video

https://www.youtube.com/watch?v=fiXZwX_Wvx8
[Moto G Q&A, Help & Troubleshooting] joxydev:
Moderator Edit:

Please read the Forum Rules HERE - specifically Rule 4 regarding posting in English or posting WITH a FULL English translation.

Thanks
[Moto G Q&A, Help & Troubleshooting] mpersim:
I am in the same situation you were. Boost Moto G flashed to VZW and put on VZW mvno before the deadline. I was able to take the OTA on a rooted and custom recovery device by flashing only the 4.4.4 system partition files.

My TWRP and SuperSU files are out of date. Could you post them or point me to them? Would be greatly appreciated.
[Moto G Q&A, Help & Troubleshooting] dovw:
TWRP

SuperSU
[Moto G Q&A, Help & Troubleshooting] Mike 01Hawk:
Hey dovw, when did you flash back to 4.4.4? Are you still on PagePlus? Did you have any problems "activating" and still having PagePlus service with a 4.4.4 'refresh'?

I'm thinking of just flashing to 4.4.4 and then taking the OTA to Lollipop, but will only do this if I'm 100000% certain I can maintain my P+ service on this Boost mobile phone.
[Moto G Q&A, Help & Troubleshooting] Mike 01Hawk:
I'm on Verizon's 4.4.4, currently rooted with TWRP. I re-installed the stock recovery hoping that would help but the OTA 5.1 still wouldn't work.

From your post though it sounds like if I reinstall 4.4.4 "fresh" I can STILL activate my Boost/Verizon phone on PagePlus? If so, rock on.
[Moto G Q&A, Help & Troubleshooting] ATTACK:
Flash the 5.1 factory firmware.

> http://xdaforums.com/showthread.php?t=3110795
[Moto G Q&A, Help & Troubleshooting] Mike 01Hawk:
Right right right... but what about when it asks for activation? Will Verizon see that my Boost Mobile's ESN is on the white list already and automagically activate?
[Moto G Q&A, Help & Troubleshooting] rampart51:
I'm a little behind times....I'm on 4.4.2 rooted with TWRP. It was a Boost converted to PagePlus.

Can I just flash the 5.1 Factory Image?
[Moto G Q&A, Help & Troubleshooting] netkeys:
After reloading a clean none rooted copy Verizon will see it's on Page Plus. You you do the Activation using *288 option 1 it will reactivate with Page Plus. Be sure to not use the automatic activation method but instead choice the manual with the keyboard and entry *288 then click on speakerphone.

I don't know if you flash the 5.1 directly if you'll have problems activating.

If you revert to 4.4.4 and activate manually then use the OTA (over the air) upgrade you won't have to activate at all.

As for using 5.1 directly you'll need to get that info from someone who has tried it.

If your rooted and/or have TWRP installed you need to go back to stock non rooted and without TWRP or the upgrade will error out without installing.
[Moto G Q&A, Help & Troubleshooting] ozz200127:
Is there a theming app for this phone that's not rooted
[Moto G Q&A, Help & Troubleshooting] ImDonly1:
FYI I upgraded my boost moto g from 4.4.4 to 5.1.

I manually flashed the update files in mfastboot except for recovery (I use twrp) and except delete user data/factory rest command.

I didn't lose any of my settings and didn't have to reactivate anything.

The phone showed I was roaming so I downloaded the prl by calling *228 and choosing option 2.

I also had to reflash SuperSU.
[Moto G Q&A, Help & Troubleshooting] mr_precise:
Does this have to be done every time the phone is booted?
[Moto G Q&A, Help & Troubleshooting] henser:
i reboot the phone several times and it doesn't ask for activation again. i think that when you log in with gmail account doesn't ask. anymore. i didn't made offline without log in. maybe if you don't log in it will ask again but i am not sure
[Moto G Q&A, Help & Troubleshooting] GnatGoSplat:
I have a Boost XT1031 on PagePlus that was converted to XT1028 using Verizon firmware. It wouldn't take the 5.1 update, the CWM recovery didn't like it. Some error about fingerprint mismatch. I flashed stock recovery using fastboot, but it still wouldn't update, can't remember what it said in the recovery log. I ended up using fastboot to flash the stock system partition and that allowed it to take the update successfully. I didn't have to do any activation, it worked fine right away. Then I flashed custom recovery back into it to re-root.

If anyone on PagePlus using a Boost phone is on the fence about this update, all you really need to do is flash recovery and system back to stock using fastboot. This won't erase any data or wipe anything. Recovery by itself may work for some people. Not sure why I had to flash system. Some app may have made modifications to my system partition (i.e. Stickmount).
[Moto G Q&A, Help & Troubleshooting] netkeys:
What recovery did you use with 5.1? What did you flash to root 5.1?
[Moto G Q&A, Help & Troubleshooting] GnatGoSplat:
I used this recovery (Philz Touch), the newest version:

http://xdaforums.com/showthread.php?t=2639583

It's different than the CWM Touch I had before, and it flickers a bit, but it worked fine for rooting. No real reason for choosing that one, it was just the first result in a Google search for compatible recoveries.

To root, I flashed UPDATE-SuperSU-v2.46.zip, which you can get here: https://download.chainfire.eu/696/supersu/.
[Moto G Q&A, Help & Troubleshooting] bw 1:
I did the same with my Boost Moto G on Page Plus, and I also didn't lose any setup/data/apps, nor did I have to reactivate.

Here are the commands that I ran:

fastboot flash recovery recovery.img

fastboot flash system system.img_sparsechunk1

fastboot flash system system.img_sparsechunk2

fastboot flash system system.img_sparsechunk3

fastboot flash system system.img_sparsechunk4

From what I've read, the system and recovery must be stock or the OTA won't work. I flashed the stock recovery and received an error during the update. It just said "Error." during the spinning android update and rebooted. I had to do it twice to see the error.

I think the reason the system partition is changed is because of SuperSU root. At least it was in my case.
[Moto G Q&A, Help & Troubleshooting] netkeys:
Thanks GnatGoSplat recovery and rooting worked great.
[Moto G Q&A, Help & Troubleshooting] rampart51:
May I ask what version you were on when you did this?

I am rooted on 4.4.2 and wondering if I can do what you did without issues.
[Moto G Q&A, Help & Troubleshooting] dibulanjuni:
How to flash recovery, i cant unlock my bootloader.

I got failed when attempt to flash recovery
[Moto G Q&A, Help & Troubleshooting] GnatGoSplat:
You have to run fastboot command:

fastboot flash recovery recovery.img

But first you have to have an unlocked bootloader. If you're using a Verizon Moto G, you need to unlock some other way. If you're using a Boost Moto G, you can unlock through here: https://motorola-global-portal.custhelp.com/app/standalone/bootloader/unlock-your-device-a
[Moto G Q&A, Help & Troubleshooting] bw 1:
My Boost Moto G was originally flashed with 4.4.2, and later updated OTA to 4.4.4.

The system version was 210.12.41.falcon_cdma.Verizon.en.US

The new system version after update to 5.1 is 221.26.7.falcon_cdma.Verizon.en.US

You should be getting an update notification to go to 4.4.4.

If you have a Verizon Moto G on 4.4.2, you can use Sunshine to unlock the bootloader (costs $25), but after you update to 4.4.4 or later, you're stuck.

If you have a Boost Moto G that's flashed to Verizon firmware, you can unlock the bootloader through Motorola. See link [MENTION=475136]GnatGoSplat[/MENTION] post above.
[Moto G Q&A, Help & Troubleshooting] androtecho:
Wow! A whole 5 months later, Verizon finally gave us the update when been wanting since the intial realease of Lollipop. Im happy to see that this thread has become the trending topic for Android 5.1 on the XT1028. Now the next step is to configure a way to root this thing. I tried Kingroot on 4.4.4 it didn't work for me. has anyone tried Kingroot for 5.1?