[Nexus 6  General] Corvin666:
Hi, everybody,

So I'm writing here to share my grief about my N6. Long story short - screen cracked by itself on 2nd day of use and I'm being strung by Google and Motorola so far.

It was my second day of using the phone. Installed all my apps, copied music, books, app files. Was pretty happy, ordered a bumper case.

I was walking on an ocean beach, taking sunset photos with the phone. In between I have had my phone inside a side pocket of my shorts. Plain cloth shorts. The only thing that was in that pocket were my car keys, but they are regular car keys, with retractable key which at the time was stowed in its plastic housing. I hadn't had any hard metal on the car keychain, the only other thing was plastic keyfinder device.

At some point I took a photo and put the phone inside. I walked about a couple hundred feet, pulled my phone out and noticed a crack running from top right to middle right edge of the screen. Initially I was thinking that I might have hit the phone against something. But after analyzing my actions - that was definitely not the case. I wasn't running or falling or sitting on the phone and there even weren't many objects around which I could hit the phone against. And anyway, aren't you supposed to be able to drive freaking nails with that thing? https://www.youtube.com/watch?v=xb2T5n2DfZw

I clearly remember the last time I used the phone when it hadn't had the crack (basically, 30 seconds prior to noticing the crack). That is also quite clear once I inspected the phone - there is no evidence of physical damage on the shell which usually accompanies cracked screens when devices fall. Also, there is one single crack line which is not what happens when people when phone face gets smashed. In that case typical picture is something like this: http://cdn.shopify.com/s/files/1/0413/8161/products/Broken_Samsung_2.jpg?v=1396121989

I do understand that phone glass cracking by itself sounds weird, but after doing some research I'm seeing that this is not something unheard of (case 1, case 2, case 3). I do believe that this crack is the result of a mechanical failure on the part of the tempered glass that the phone uses. The glass might have been overcooked at some point and then simply failed once I have started using the phone with phone being heated by all the internal modules, or something like that.

I reached out to Google, but the praised-by-some support was very bland. The first-tier lady kept repeating "your warranty covers everything but not the cracked screen" and the supervisor kindly offered to dial Motorola tech support for me. :mad: Another attempt yielded a lady who was saying that "warranty/return policy doesn't cover physical damage" which is even more ridiculous since I should be able to return a phone if it's damaged on arrival.

Motorola told me that it's $175+tax for repairs, but I managed to talk them into at least having their repairs department investigate. The guy was saying something about "they will see if this was caused by overheating, if it's not, there is nothing we can do".

I'm being rather unhappy as of current moment :( To spend $700 on the phone only to have something like this happen on my second day :(

Attaching some photos and here is my youtube video: https://www.youtube.com/watch?v=mGIQoG0FZaY

Also attaching a sunset photo I took right about where I noticed the crack. 10 years ago I spent $1000 on a camera that weighed two pounds and took photos like that :/

Any suggestions or similar experiences are welcome. Maybe there is a way to break your Gorilla Glass inside your pocket without any hard impacts?