[Onetouch Idol 3 Q&A, Help & Troubleshooting] Shodan5150:
okay, here is the email I drafted. I hope you all approve. I will wait 1 day for comments then send it off tomorrow.

To whom it may concern,

Hello, my name is Shannon and I am part of a community of tech savvy people over in the XDA Developers forums. The purpose of this letter is to convey congratulations and thanks for such an interesting phone such as the Idol 3. However, at the same time we also wish to voice our concerns for a device that we enjoy so very much. Many members of the XDA forums have been greatly excited about the Idol 3 weeks before it was even released. Once we received our phones we dove in to discover the wonders of the brilliantly bright and sharp display, loud and clear sound from the dual stereo speakers, the superb battery life, the large 5.5” screen with a super thin design, a near stock Android OS and all the other great features, including it’s amazing price point.

As much as we enjoy the phone we do have some concerns that we would like to address and make you aware of. Listed below are the main areas of concern that need to be addressed as soon as possible due to bugs or are performance related.

-	Some phones lose cellular signal when the Wi-Fi is on. In some cases the cellular signal is lost often and rapidly and in extreme situations every five seconds or so.

-	Cellular signal fluctuates greatly going from below 25% to above 75% and back down again like a yoyo without being moved.

-	LTE signal drops down to slower speeds even when cellular signal is excellent.

-	Performance lags quite a bit in the UI. Simple things like changing home screens create a stutter. When closing recent apps the stutter is quite apparent, especially when using the close all apps button. Even when closing one app it shows there is a performance problem. These are not the only occurrences of general performance issues but they are the most noticeable as we use the home screens and recent apps screen a lot in day to day usage.

-	Tap to Wake does not work well. Testing has shown that turning off the Gesture settings “Turn over to mute” and “Turn over to activate” helps the Tap to Wake performance but even then it still does not work every time.

-	When playing music, songs will stop for a split second then continue. No other apps are open and this issue happens with multiple music apps and with local and streaming music.

As you can see it appears to come down to two main issues: the cellular radio and poor performance right out of the box. We realize some of the issues may be due to Android 5.0.2 and we are hoping to receive an Android 5.1 or 5.2 update very soon. What we would like is some kind of acknowledgement from Alcatel OneTouch that you’re working on the issues and when an update may be coming.

A few more small bugs have also been found but these are obviously not as important as the above issues. These items are:

-	Gesture mode not working on stock Android keyboard.

-	LED not working for missed calls and voice mails.

-	Custom ringtones are not working.

Again we want to stress how much we love the Idol 3 and we praise Alcatel OneTouch for making such a fantastic phone for a low price. We invite you to join our community over at XDA Developer forums to give us any news on updates and join in on discussions in progress. The link is http://xdaforums.com/idol-3 . One of the items of interest in the forums is the fact that many people would like to see the source code released for development purposes. Lastly, I want to point out I am not affiliated with XDA Developers in any way but only a member and a part of a tech savvy group of people who are also fans of your Idol 3.

Thank you,

Shannon Edds (AKA Shodan5150