[Sony Xperia M4 Aqua] MetalOllie:
As anticipated, Sony have responded in a cavalier manner. Below is the their email to me, followed by my response to it.

Dear Darren,

Thank you for contacting the Sony Xperia support centre regarding your Sony Xperia M4 Aqua handset.

I am sorry to hear that you are unhappy with the memory of the phone.

The phone has 2GB of random access memory and up to 8GB of flash memory. However, internal processes on the phone will take up some of this memory. I would suggest that you try uninstalling any apps which you do not use, however please note that it will not be possible to uninstall some of the apps. In order to do this, you will need to go through the apps individually. To do this, please do the following:

1) In the main menu of the handset please select Settings.

2) Scroll down and select Apps.

3) Scroll the screen from right to left until "all" appears at the top of the screen.

4) You will need to go into each app individually to see if the option to delete them is available.

With Sony Xperia, you have a repair warranty with your handset. However, as your handset is not defective, we would not be able to offer this. If you are looking for any other resolution then you will need to speak to your retailer as this would be offered by them at their discretion.

I hope this helps you.

For the latest news, information and product support please visit www.sonymobile.com.

If you require any further assistance then please do not hesitate to contact us again. Please use the below link for all our contact information.

http://www.sonymobile.com/gb/support/contact-us/

Please be aware that should you not respond within 5 days of this email your query will be automatically closed. Any further communications will not reach our support and a new query will need to be raised.

My reply....

to questions.gb@support.sonymobile.com

Dear Louise,

Thank you for your response. I now intend to take the matter up with Trading Standards, the Advertising Standards Agency and BBC Watchdog.

Your suggestion that I "uninstall apps" would be fine, were they not preinstalled and unremovable. Further, you have not addressed the claim on your website which CLEARLY states 3gb of available storage space, when in actuality, there is less than HALF of this available. This is a clear misrepresentation of the capacity, and breaches ASA regulations.

Neither have you addressed the claim that apps can be installed to the SD card, again, a false representation of the capability of the device.

My issue is less with the phone, and more with the false advertising and misrepresentation by Sony.

I have purchased Sony products for over 30 years, and have always been extremely satisfied, however the false advertising of the capacity of this product leaves me wondering whether I should I ever purchase another Sony device.

You should be aware that there are many forums reporting the storage issue with this handset, and many users on social media complaining of the same issue. This does not reflect at all well on Sony, and neither, I am afraid does your response, which I will be posting to XDA forums, whom you are doubtless aware of.

A simple resolution would be a software patch to allow the removal of the copious amount of unnecessary apps, by companies such as Amazon.

Best regards,

Darren S******