[G4 General] megamanfre:
Got this email from LG last night and it seems to have worked for me a little. Still notice missed taps here and there but it's not as frequent.

------Reply to Your Inquiry-------

Dear Richard,

Thank you for contacting LG Electronics.*

I do apologize for any inconvenience you are currently experiencing with the G4. Please accept our sincerest apology for the delay in our response and any trouble or inconvenience we may have caused you.

To help you with that issue, please consider the following options below.*

1. Restart the phone by powering it off for 1 to 2 minutes before turning it back on.*

2. Attempt to do a Factory Reset. A factory reset will erase all user information and data that is stored in your phone’s memory and will restore original factory settings. This usually corrects any issues on the display or any malfunctions. Before doing this, I advise that you connect your phone to a computer to backup your media files (pictures, music, videos, etc.) first or use LG Backup application in your mobile phone to backup information saved in the phone. You may also use a backup application of your preference. Once ready to reset, just go to your Phone Settings. Navigate to Backup and Reset under the General tab. Then select Factory Data Reset.*

You may also try the steps below if you can’t navigate to Settings on your phone.

1. Turn the phone off.

2. Press and hold the following keys: Volume Down Key+Power/Lock Key

3. Release the keys as soon as Recovery Mode is displayed.

4. Press the Volume Down Key to scroll to wipe data/ factory reset. Then press the Power/Lock Key to select it.*

5. Press the Volume down Key to scroll to Yes-delete all user data. Then Press the Power/Lock key to select it.*

6. The phone will perform a factory reset.

7. Make sure that reboot system now is highlighted and press the Power/Lock Key to make the selection and reboot your phone.

If a Factory Reset resolved the issue, I recommend that you re-install one application per day to help identify if one of the applications is causing the issue on the phone.*

3. If your phone still does the same issue after resetting it, you are welcome to send the unit back to LG so that one of our licensed technicians can physically check the unit to determine the cause. It might be something more than a software issue on the phone that a reset can’t correct.

Should you decide to send the unit back, please reply with your alternate phone number (if any), IMEI number of the phone (can be obtained by going to Phone Settings - About Phone - Status/Phone Identity; printed on a sticker in the box; in your receipt; or printed on a sticker on back of the device), and complete physical address. Also, please note that repair will take a maximum of 5 to 7 business days upon receiving the unit in our facility. Alternatively, you may also check with your service provider for other service options.*

I hope this information has been helpful in addressing your concern. Should you have any other questions, please feel free to contact us again via Email, Live Chat, or Phone by calling800-243-0000. You will also see a short survey at the bottom of this email to rate your experience today which will help us know how we’re doing in providing our valued customers excellent service.

Thank you for choosing LG and have a wonderful day!

Sincerely,

Alex

This communication is confidential, intended only for the named recipient(s) above, and may contain trade secrets or other information that is exempt from disclosure under applicable dissemination; distribution or copying of this communication by anyone other than the named recipient(s) is strictly prohibited. Thank you!

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-----------Original Customer Inquiry------------

Received Date : 06/11/2015 15:15 59

The type of inquiry : Repair Service

Product/Model No. : Smart Phone/Emerging Device/VS986 Metallic Gray

My touchscreen often mistakes a swipe for a touch, and frequently does not recognize a tap when I touch the screen purposefully. When using tap to take, it takes several attempts, and then several more for it to register that Ive entered my knock code, without giving a warning about having used up any of my attempts. The phones touch screen feels sluggish, and unresponsive at times.