yashsingh1/xdaforums huggingface dataset:
[G4 Q&A, Help & Troubleshooting] ajamils:
I'm seriously thinking about returning the damn phone and getting the Unlocked version from eBay. It is not only cheaper but I won't have to deal with any of this account crap that I had to sign up for to buy the device. My only concern is that I've already filled the online rebates for the 128GB microSD and the LG promo, so I'm probably going to miss out on those.

Does anyone has any experience with returning phone + service to T-Mobile store? On the reciept it says that they could charge a restocking fees of up to $50.
[G4 Q&A, Help & Troubleshooting] Crazypinoy9:
i'm going to tmobile in about an hour to basic give them a choice. either provide me with an unlock or take the return without a restocking fee because none of this BS about the unlocking terms was stated to me when I was inquiring in store about it. Even when i asked the sales people about getting it unlocked they stated that i needed to simply call tmobile customer service and they will provide an unlock code. I'll let you know how it goes.
[G4 Q&A, Help & Troubleshooting] ajamils:
Ya, let us know how it goes. I'll probably end up returning it as well because I don't want to keep the Tmobile services anyway and after paying for one month service and restocking fees the phone will cost me more than I can buy an international unlocked one for.

Edit: I just checked the Device Unlock app and now I see the option to "Temporary Unlock" or "Permanently Unlock" the device. Yesterday it was just giving me an error. But when I try "Permanent Unlock" it gives me an error that this device is not eligible to be unlocked.
[G4 Q&A, Help & Troubleshooting] Crazypinoy9:
In store they said they have no way to be able to unlock the phone so I told them about the lack of information from the salesperson from the day before. They took the return with no stocking fee charge. Then I drove across the street, bought an S6 Edge from ATT and am very happy :)
[G4 Q&A, Help & Troubleshooting] ajamils:
Thanks for the update. I'm gonna go tomorrow to return.
[G4 Q&A, Help & Troubleshooting] siraltus:
Anybody figure out how to enter the damn unlock code? I figure the only way would be to flash non-T-Mobile firmware, enter the code, and then flash back to T-Mobile firmware... or is there a special dialer code or APK we can try?
[G4 Q&A, Help & Troubleshooting] Semantics:
Might sound silly, but did you try the T-Mobile bloatware app included to unlock the phone? It's called Device Unlock. Worth a shot maybe since you paid out of pocket for the phone.
[G4 Q&A, Help & Troubleshooting] ajamils:
I did. It says that my device is not eligible for unlock.
[G4 Q&A, Help & Troubleshooting] siraltus:
To unlock with that app, you must meet all of T-Mobile's official unlock requirements - phone paid off, be out of buyer's remorse (can't unlock until 14 days after purchase), account active for at least 40 days, and the phone active on the T-Mobile network for 7 days. It's annoying but I think that's our only route now. I should be able to unlock mine in 9 days.
[G4 Q&A, Help & Troubleshooting] ajamils:
Way too many restrictions. Since I paid the phone in FULL, I should be able to unlock it same day, specially since I have the unlock code. Sending mine back to T-mobile today.
[G4 Q&A, Help & Troubleshooting] siraltus:
OK, have fun!
[G4 Q&A, Help & Troubleshooting] jordy787:
I was looking around to see how to get the unlock code prompt but the only way to get it is if we have access to custom roms :/
[G4 Q&A, Help & Troubleshooting] Gemichi:
WIll the H811 updates restricted by T-mobile or it will straight from LG itself? that is what holding me back getting the phone from T-mobile...
[G4 Q&A, Help & Troubleshooting] meraz9000:
PM and and I can help u get it unlocked.!
[G4 Q&A, Help & Troubleshooting] bdraco:
Was anyone able to enter the unlock code?
[G4 Q&A, Help & Troubleshooting] smoothwizard:
Can u tell us how please
[G4 Q&A, Help & Troubleshooting] indianx:
$50 its a joke
[G4 Q&A, Help & Troubleshooting] indianx:
so there is no chance to unlock it or at least get the unlock app working?
[G4 Q&A, Help & Troubleshooting] rscooldesire:
There is no prompt for unlock code in latest devices from T-mobile like LG G4, Galaxy S6 / S6 Edge etc. you can now remotely unlock these devices from t-mobile database without using codes. you can buy your remote unlock from third party service provider.
[G4 Q&A, Help & Troubleshooting] Aserialthrilla:
Can you help me get my g4 unlocked
[G4 Q&A, Help & Troubleshooting] nkhater:
Use imeigurus.com, it's $25 to unlock it
[G4 Q&A, Help & Troubleshooting] indianx:
please research first and do not make people spend money whats not working at all.

There is no pop up code for the tmobile version of LG G4 so no network code will work. Understood? We need another solution
[G4 Q&A, Help & Troubleshooting] thevmax:
I would try the t-mobile unlock program with the t-mobile sim installed.
[G4 Q&A, Help & Troubleshooting] thevmax:
FYI: When I purchased my LG G4 H811 I was told by idiots in the corporate T-Mobile Store that I had to be on the T-Mobile network for 40 days before I could unlock my phone. When I asked why, I was told it was to cover their cost of the subsidy amount. (This happened even after I confirmed that I owned the phone, it was not under contract, I am the ONLY owner, and, it is a brand,new phone never registered to anyone else.

I contacted the FCC by email and here is their response:

-----------------------------------------------------------------------------------------------------------------------------------------

Hi Chris,

Your Ticket No. 443150 was served on T-Mobile on Aug 4 for its review and response.

T-Mobile will likely contact you in an effort to resolve your issue.

A response is due to the FCC no later than 30 days from today. T-Mobile will respond to you directly by postal mail.

You can view a list of frequently asked questions at: https://consumercomplaints.fcc.gov/hc/en-us/articles/205082880.

Thank you for your complaint and help in furthering the FCC’s mission on behalf of consumers.

-----------------------------------------------------------------------------------------------------------------------------------------

It is INTERESTING that the FCC says that T-Mobile has 30 days to respond. Why? Because if they wait 30 days from the date the FCC sent them this notice, it will be beyond the "40 days" that T-Mobile is demanding I stay their customer. Then they can say, OK your phone is now unlocked!
[G4 Q&A, Help & Troubleshooting] indianx:
Yeah you are lucky and i hope it get solved for you ,but iam from canada and not a tmobile customer.

What can i do?
[G4 Q&A, Help & Troubleshooting] thevmax:
Go to Google Play Store and download System app remover (ROOT) .

This app requires ROOT to run.

Run it and delete the T-Mobile Unlock app.

Then try replacing SIM and see if you can enter the code.

---------- Post added at 01:34 AM ---------- Previous post was at 01:24 AM ----------

You need to file a complaint which opens a case...with the FCC.

I did!

They got back to me within one day.

Here is there response:

---------------------------------------------------------------------------------------------------------------------------------------

Hi Chris,

Your Ticket No. was served on T-Mobile on Aug 4 for its review and response.

T-Mobile will likely contact you in an effort to resolve your issue.

A response is due to the FCC no later than 30 days from today. T-Mobile will respond to you directly by postal mail.

You can view a list of frequently asked questions at: https://consumercomplaints.fcc.gov/hc/en-us/articles/205082880.

---------------------------------------------------------------------------------------------------------------------------------------

The only problem with this approach is that T-Mobile has 30 days from now to respond. If they do nothing for 30 days, by that time, the 40 days will have passed and they can issue the unlock and say "No Problem."

BUT, if enough of us file with the FCC, they may look into this and start giving out fines to T-Mobile or whichever carrier you have.
[G4 Q&A, Help & Troubleshooting] clockcycle:
If your phone has the device unlock app you can not use the code. No prompt. You have unlock via app online. Tmobile had the simunlock apk removed. If you remove freeze or disable the device unlock app, it makes no difference.

But for $20~27 on ebay there are ads that will unlock you via tmobile servers.

I did this with my sony xperia z3 successfully. Ymmv
[G4 Q&A, Help & Troubleshooting] indianx:
This is a preview edition. Its clearly a T-Mobile LG G4 version with all the apps from t-mobile.

Using the app or not. T-Mobile is saying its not a t-mobile phone. They dont even have the imei number in their system. The app tries to access the their system to unlock the via imei. No imei no unlock. App gives message back unknown device by carrier.
[G4 Q&A, Help & Troubleshooting] clockcycle:
Check with ebay vendors that give unlock device via tmo database or refund. Imo ymmv

Btw tmo ver can root and unlock bootloader so you MAY have other options.
[G4 Q&A, Help & Troubleshooting] indianx:
someone need to find a solution. tmobile device unlock services are down too. There is no way to unlock those phones. Get at least a code prompt :(
[G4 Q&A, Help & Troubleshooting] thevmax:
The reason the CSR said they have no record is because you don't have an active account. When you pay by pre-paid month to month, there is no account. You have a pre-paid SIM and that is it. I have spoken to a T-Mobile store manager, CSR's, and several T-Mobile techs. I was told that their policy has changed as of 4 months ago. My situation may be different than yours. The store manager said that since my device was purchased at a 3rd party (Swappa.Com) and I have a pre-paid SIM that is why the CSR can't find my records online.

As of 08/30/2015, I have been told that I need to either have an active account with $100 used or paid into it, and then the Device Unlock App will unlock the phone. This amounts to extortion. I have opened a case with the FCC and they will contact T-Mobile. I will update this as information is available.
[G4 Q&A, Help & Troubleshooting] byt3b0mb:
My suggestion is to buy an unlocked phone from the get go if you do it want to follow the policy for device unlock. Ultimately it's a branded device and if you want it unlocked you need to meet the Criteria to do so.
[G4 Q&A, Help & Troubleshooting] thevmax:
Your Suggestion & it's value .02 cents

You've obviously missed the whole point of this discussion.

Those of us with "locked" phones have a right guaranteed by the FCC rules posted March 2015.

The ruling says that if the owner of the handset requests it to be unlocked, then it must be unlocked.

WE OWN THE PHONE. To try and get us to pay extra to have it unlocked is EXTORTION.

I know I am right and the Federal Communications Commission will back me up on this.

Now go sit in the corner. I am giving you a timeout!:p
[G4 Q&A, Help & Troubleshooting] byt3b0mb:
haha you put me in time out.... great story bro..

if you buy a device from the carrier then what you are saying applies, you bought your device from swappa, the obligation of the carrier to unlock the device was for the person who completed the purchase from carrier. not carrier to customer to swappa buyer.

but believe what you want and good luck with your fcc complaint.

also - you missed my point. if you intend to have an unlocked device, buy it unlocked, and make your life easier by cutting out the carrier bit. There are LG G4s on swappa in the unlocked section that are just that.

cheers.
[G4 Q&A, Help & Troubleshooting] thevmax:
I have been in contact with a T-Mobile store manager, CSR's, Tech Service, and the executive offices of T-Mobile. My understanding of this problem: When you purchase Prepaid Services, T-Mobile doesn't create an account for your phone. Also with a device that has been purchased from a 3rd party (not directly from T-Mobile or a T-Mobile store means that this is handled differently.

I have been corresponding with the executive office of T-Mobile. They have promised me that my LG G4 will be unlocked. WE SHALL SEE.

The biggest problem: It appears to nobody at T-Mobile is on the same page when it comes to unlocking their sim locked phones! I heard different answers depending on who I was talking to.

So far it appears that T-Mobile wants to extort additional money from those of us who have prepaid services and purchased the phone from a 3rd party. If you feel as I do, i strongly recommend you open a case with the FCC by writing to them. To:	FCC (consumercomplaints@fcc.gov)
[G4 Q&A, Help & Troubleshooting] ajamils:
First of all, I don't know where this assumption came that I'm was on a prepaid account. I purchased the phone at full price with a new post paid account.

In any case, it's been a long time since I returned the phone and cancelled the service.

Bought myself an unlocked European version and have been using it in AT&T without any issue.
[G4 Q&A, Help & Troubleshooting] mpicasso:
I keep looking over the FCC website and not seeing what you are saying. If this is what you are referring to...

"Under the new standards, participating providers have agreed to unlock eligible devices, provide you with unlocking instructions, or initiate an unlocking request to the device manufacturer – or provide an easily understood explanation of denial – within two business days of receiving an unlock request."

you missed one KEY word...."eligible" devices. From T-mobiles website:

Device eligibility is determined as follows:

The device must be a T-Mobile device.

The device must not be reported as lost, stolen or blocked to T-Mobile.

The account associated with the device must not be cancelled and is in good standing.

You have requested no more than 2 mobile device unlock codes per line of service in the last 12 months.

The device must satisfy all the Postpaid or Pay in Advance (Prepaid) Unlocking terms outlined below.

T-Mobile may request proof of purchase or additional information in its discretion and certain other exceptions may apply.

Unlock eligibility for monthly phones, tablets, and mobile internet devices

The device must have been active on the T-Mobile network for at least 40 days on the requesting line.

If the device is financed using T-Mobile’s Equipment Installment Plan (EIP)or if it's leased through JUMP! On Demand™, all payments must be satisfied and the device must be paid in full.

If the device is on an account that is under a service contract term, at least 18 consecutive monthly payments must have been made or the account has migrated to Simple Choice no contract rate plan.

If the device is associated with a canceled account, the account balance must be zero, including all pending charges

Unlock eligibility for Pay in Advance (Prepaid) phones, tablets, and mobile internet devices

The device has been active on the T-Mobile network for more than 1 year on the requesting line.

If the device has been active for less than 1 year on the requesting line, the Pay in Advance account associated with the device must have had more than $25 in refills for basic phones or $100 in refills for smartphones or tablet since device first use date.

So though I get your frustration, it seems that T-mobile has already crossed their T's and dotted their i's and FCC is more than likely not going to do anything about it. Any time I get someone saying they are going to do something, no matter how small, I watch them put a note on my file and submit. This means at no point in time can they go back and change it. That said, conveniently, AT&T has been known to not "see" those notes but heresay will not be able to hold up with something such as this.

Good luck and I applaud your desire to make this a better situation, as right now, there is no good way to buy phones off contract from carriers.
[G4 Q&A, Help & Troubleshooting] thevmax:
Following is the response from T-Mobile Executive Staff:

From: ExecutiveResponse@t-mobile.com

To: thevmaxer@hotmail.com

Subject: RE: My T-Mobile FCC Concerns

Date: Tue, 11 Aug 2015 22:47:29 +0000

T-MoUSAS28c_2C_K65

August 11, 2015

VIA EMAIL

I made an attempt to reach you today and left a voicemail for you. I have great news. I was able to successfully make your LG G4 handset available for an early unlock. As such, when you receive your handset back from LG it should prompt you within the unlock application for a permanent unlock.

It has been a pleasure of mine to assist you. Should you have any other concerns please respond to this email or you may contact me at 1-877-290-6323 extension 341-9050. I am available Monday through Friday from 8 am to 4:30 pm PST.

Thank you,

Tiffany Clover

Executive Response

Office of the President/CEO

Desk: 877-290-6323 ext. 341-9050

T-Mobile – Fastest Nationwide 4G LTE Network
[G4 Q&A, Help & Troubleshooting] Tech_Savvy:
so you could unlock it even when tmobile unlock app said you weren't eligible...
[G4 Q&A, Help & Troubleshooting] crisra:
Can some one try this method: http://androiding.how/sim-unlock-t-mobile-lg-g4-with-this-custom-rom/
[G4 Q&A, Help & Troubleshooting] jobella:
A link to the FCC F.A.Q. on unlocking is below. T-Mobile is one of the signatories. Looks like Tmo is following the FCC's rules.

https://www.fcc.gov/device-unlocking-faq
[G4 Q&A, Help & Troubleshooting] thevmax:
That's because TMO WROTE the rules. It still doesn't make it right that they can DICTATE to you and me how and when we can get our cell phones, that WE OWN, unlocked.

BY DEFINITION:

Extort | Definition of extort by Merriam-Webster

www.merriam-webster.com/dictionary/extort

Merriam‑Webster

Full Definition of EXTORT. transitive verb. : to obtain from a person by force, intimidation, or undue or illegal power : wring; also : to gain especially by ingenuity or compelling argument. — ex·tort·er noun.
[G4 Q&A, Help & Troubleshooting] byt3b0mb:
Dude follow the rules and quit *****ing. Or buy an unlocked unbranded device.
[G4 Q&A, Help & Troubleshooting] thevmax:
Who are you to tell me what to do, write or think? I am expressing my opinion, you don't have to agree.

Now move along...no loitering!
[G4 Q&A, Help & Troubleshooting] Sfkn2:
I'm confused. Do you guys think you "own" the phone when you make payments on something..

It's like buying a car. You technically don't own it until it's paid off.. Paying one month's payment of $20 doesn't make you an owner of a $600 device.
[G4 Q&A, Help & Troubleshooting] thevmax:
Confusion REIGNS

You are confused...most of us who are complaining about the locked phones, actually own the phone outright and have receipts to prove it. Because we didn't sign up for post-paid monthly usage payments, TMO has taken the posture of not giving us an "account" and we don't exist in the TMO unlock device database. Therefore, the unlock doesn't work. There are those of us like "Thatkawaiiguy" who don't understand that a lot of us buy the TMO H811 version specifically because of it being more easily modifable (at least this was true in the past with G2, G3). We don't want to buy the international version because it won't work as well as the H811 TMO version in the United States.
[G4 Q&A, Help & Troubleshooting] tulsaguy1974:
I bought one of the LG G4 H811 with cash, and not on any type of payment plan. I have had prepaid service with T-mobile for three months now, even though 40 days is all that required to unlock the phone. However, T-mobile is such a dirty-dishonest company that they will not unlock my phone still. They are doing this, to force me and others into staying with them so they can scrap more money out of us. I cannot simply leave them to go to another company since the locked phone will not work anywhere else. This is a scandal that they are fully aware of, and they seem to enjoy doing this to others.

My only reason for typing these forums is to warn others from ever buying any type of T-Mobile phone's or doing business with them. I believe my experiences and the other peoples experiences should be plenty of evidence to warn others from doing business with T-Mobile.
[G4 Q&A, Help & Troubleshooting] Sentario:
Theres a code you enter into the phones dialer key pad... look it up for your phone on GOOGLE...
[G4 Q&A, Help & Troubleshooting] migueltoms1:
I have

Can you give

me some of that code to test my H811 I can access the network unlocking menu ..
[G4 Q&A, Help & Troubleshooting] thevmax:
According to T-Mobile you need to be on a post paid plan and have spent $100 + have used your phone for 40days, or have $100 in your account and have had your account for 40 days. Then if your phone is stock, not rooted, you will need to run the t-mobile unlock device app. I know exactly where you are at with your G4. The only reason I haven't gone the post-paid route is because I have a friend who owns a phone store who gets me sims for cheap or free. So I have been switching between T-Mobile, Simple Mobile, & MetroPCS. (These are all MVNO's of T-Mobile so I don't have to be unlocked.
[G4 Q&A, Help & Troubleshooting] thevmax:
Clearly, you haven't read any of my previous posts, or anyone else's who is having this problem.

There is no code you can enter to unlock the T-mobile LG G4 H811 phone.

The phone comes with an UNLOCK DEVICE APP that only works if you are on POSTPAID T-MOBILE ACCT FOR OVER 40 DAYS -

AND YOU HAVE SPENT $100/OR HAVE $100 IN YOUR POSTPAID ACCOUNT.
[G4 Q&A, Help & Troubleshooting] storm234:
hi all

based on a tmobile unlock thread of htc one m9.

we can try to do the following:

if there is someone with an unlocked phone with rom version 10h that us willing to download the mmcblk patitions data from his phone. we can compare the data to a locked phone files and find the file that will unlock the phone.

as stated this was the easy solution found for the htc m9.
[G4 Q&A, Help & Troubleshooting] Tech_Savvy:
Good luck.... Ive been trying to get a dump for months
[G4 Q&A, Help & Troubleshooting] storm234:
I have someone who just told me thatvhe can unlock. if i am able to unlock mine i will upload the files
[G4 Q&A, Help & Troubleshooting] tomtam:
Did you manage to get anything? the phone is just staying idle since weeks and cannot be used.
[G4 Q&A, Help & Troubleshooting] storm234:
I m still waiting. hopefully within a day or so i will get it unlocked. will update once i have a solution.
[G4 Q&A, Help & Troubleshooting] Barsky:
Unlock codes don't work on this phone as LG did some jazz to break sim unlocked outside of using their "Device Unlock" app.

For sh*ts and giggles I bought an unlock code and installed CM12.1, since I knew it would prompt for an unlock code, but it still won't work. It initially accepts the code and says you are unlocked but on reboot that unlock is gone and trying again simply results in an error: sim/ruim is perso locked
[G4 Q&A, Help & Troubleshooting] storm234:
check out the thread: http://xdaforums.com/tmobile-g4/general/lg-g4-h811-unlock-t3173062

someonewasable to upload a full dump of his 811 phone with romversion 10n
[G4 Q&A, Help & Troubleshooting] emf31:
solution

buy unlock code from ebay ,insert not accepted sim card on phone and then open the dialer and type 2945#*???#replace questionmarc for your model.. in my case 815 the unlock menu will appear just ad the nck code and your code to go..
[G4 Q&A, Help & Troubleshooting] Chris Beck:
This only works on your 815 because you don't have a DEVICE UNLOCK APP. This particular forum is discussing trying to unlock the H811, which has the DEVICE UNLOCK APP. The App goes out to the T-Mobile database and checks to see if the IMEI is in the database. If the H811 was not purchased at a T-Mobile store, the IMEI is not in the database.
[G4 Q&A, Help & Troubleshooting] bouncer69:
Ok, had the same problem with my lg g4. Didnt prompt for an unlock code, fixed it by writing 2945#*815# to open the unlock menu =))))))) Mine is the international version. Your version is 811, so just replace and try.