yashsingh1/xdaforums huggingface dataset:
[AT&T Samsung Galaxy Note 4] mcmannion:
QUESTION: Is this second store considered a "Device Service Center", or is it just a regular, retail AT&T storefront?

According to 1) the guy at my retail store 2) the first customer service phone rep and 3) the second customer service phone rep, only the Device Service Centers are able to do warranty service. Perhaps some are co-located with retail stores, but they were pretty clear to me that retail stores, per se, couldn't service warranty issues.

Understood. But, when I buy a drill from Home Depot, they don't send me to Hitachi for service when it breaks. They don't make me drive three states away to an authorized Home Depot service center to have it fixed. I go to the store where I bought it, with my receipt, and they fix or replace it. Same with my tablet from Best Buy, auto recall at the car dealer, rotten fruit from the grocery store, everything I buy from Amazon, even stuff from eBay where I haven't reached an amicable settlement with the seller. They all honor the manufacturers' warranties in-house, or provide equivalent service for the products they sell in the infrequent cases that they prove to be defective.

My concern with AT&T is that they don't have my back - especially as a small business owner. I buy a new phone - the most expensive phone that they had in the store, mind you - and as soon as they swipe my card, that store is out of the picture. Subsequently, I have to follow this Rube Goldberg process to fix the problem if something goes wrong 5 minutes later.

I re-read the insurance policy during this whole process, as well, and I have the same concerns there. I haven't been through the insurance claim process, so I can't say first-hand whether it's easy or hard. But, the language definitely doesn't give me the impression that I can just walk into the store where I bought the phone, pay my deductible, and walk out with a new one. Maybe I'm wrong; if you know how the insurance claim process works, I'd be interested in hearing about your first-hand experiences as an AT&T employee.

To conclude, don't take my preceding comments the wrong way. I'm not some hater; on the contrary, I've been an outspoken advocate of AT&T because they've treated me so well. I've had generally excellent experiences with AT&T over the years and, consequently, I've recommended AT&T to many, many friends, family, and colleagues. Based on this experience, though, I'm looking at switching carriers - certainly when my current AT&T NEXT term is up, and possibly before (U.S. Cellular has a deal right now where they'll pay off my existing contract. I had them previously and loved them as a carrier). Having a cool new phone and lots of LTE coverage is great, but what's most important to me is the security of knowing that when something goes wrong, it'll get fixed promptly. That wasn't the case this time, and I don't have confidence that AT&T will be there for me the next time.

Anyway, thanks for taking the time to provide some feedback. Have a good day.
[AT&T Samsung Galaxy Note 4] harlenm:
If you need to file a claim for insurance, it is done online or over the phone. You do not do in person at an att store.

I've done lots of warranty exchanges by mail with att over the last 13 years and I've never had an issue.
[AT&T Samsung Galaxy Note 4] DamageSource:
Honestly, I have AT&T and have had my a Note 4 replaced 2 times already. One due to charging just stopping at 35% and the other was a combo of the pink tinted screen and dead pixel in the top left. I went directly through Samsung. Their support is amazing. I went out and picked up a cheap ass Go Phone and activated that while Samsung had my devices. They even offer over night shipping if you want to pay for it. AT&T is just a horrible provider and I've only stuck with them since they were Cingular because they ALWAYS got the top brand phones. Now it seems T-Mobile and Sprint are getting the top brand phones more and more now so after this contract its time to say goodbye.

TL;DL

Always use Samsung warranty over AT&T warranty. More professional and less phonecalls/headaches.
[AT&T Samsung Galaxy Note 4] mcmannion:
I'm glad to hear that Samsung is this good about supporting their hardware. They're definitely not interested in hearing what customers have to say about their software (I have a thread on that topic somewhere around here). If this new Note 4 needs warranty service, I'll definitely call Samsung, in addition to AT&T, to see who has the better support option at that point in time. Honestly, I didn't even really consider calling Samsung for support this time around, because the phone was so new and I just assumed that AT&T would support the products that they sold in their stores.

From looking at the Samsung support site, they only have seven service centers in the whole U.S. I thought AT&T Device Support Centers were sparse, but I'd have to get on a plane to get to a Samsung one. All else being equal, I'd prefer to have in-person service for my devices. Especially for something like the pink screen issue - which drove me crazy, but that my wife could care less about - I think it's important to be able to demonstrate the problem to the service person face-to-face and explain how/why it impacts me. To that end:

QUESTION: Has anyone bought a phone from somewhere like Best Buy, Radio Shack, Costco, etc. and been able to get in-store warranty service/replacement?

I'm asking about service per the manufacturer warranty, not the type of paid extended warranty that Best Buy typically offers on their electronics (though the latter might be an alternative to the AT&T insurance). I'd actually stopped by the local BB to shop for the Note 4, but they said that they couldn't add it to my AT&T business account (despite my having called BB customer service first and confirming that my local store did service AT&T business accounts. Sigh...). Back to the point, I'd be interested in buying from a real store, with real product in-stock, who is willing to provide warranty service right from the retail location.

Anyway, I'm going to be upgrading another phone on this account soon, and I'm open to recommendations about where to buy the hardware (even if it means switching carriers). It probably won't be another Samsung, given the quality control issues I've had with both of my Galaxy products. But it might be. I'm open to alternatives. Thanks for your feedback.
[AT&T Samsung Galaxy Note 4] DamageSource:
My brother only buys from Best Buy and he says that they replace the unit in store right there if it's in stock and if not you can go to an alternative location and pick it up if it's close by for you.
[AT&T Samsung Galaxy Note 4] sseuorosal:
it is done online or over the phone. You do not do in person at an att store.
[AT&T Samsung Galaxy Note 4] mty msi:
I can tell you from experience that Costco does replace phones. It is a 3rd party company that runs the phone kiosks in Costco warehouses and Costco themselves paid for a phone exchange for me because when I exchanged my S3 it was not on sale at the price it was on a Black Friday when I purchased it.

I have had AT&T phones for over 10 years & have exchanged defective units by phone/mail through AT&T too & never had a problem. AT&T normally sends a refurb rather than a new unit but as long as it works I'm satisfied.
[ONE Q&A, Help & Troubleshooting] gal_b:
hello, i'm running this rom currently:

https://forums.oneplus.net/threads/rom-5-1-1-r4-official-ota-exodus-android-lollipop.278548

and proximity sensor isn't working. does anybody knows how to fix it? :) thanks
[ONE Q&A, Help & Troubleshooting] Heisenberg:
What modem do you have installed?
[ONE Q&A, Help & Troubleshooting] joaomconde:
I am also having this problem. have already flashed a bunch of modems and no one worked, last one flashed was "Full-oxygen-04-04-15-Bacon-modem-flashable" from here http://xdaforums.com/oneplus-one/development/radio-updated-modem-radio-files-oxygen-t3072516

My problem now is that it detects when im close but doesnt detect when im far, so it keeps the screen shut. Can you help me?
[ONE Q&A, Help & Troubleshooting] Gede:
Wish I could, but I have the same problem ?

---------- Post added at 05:48 PM ---------- Previous post was at 05:32 PM ----------

Ah, found solution, as it seems, flashing modems with TWRP doesn't work.

I reflashed the extracted modem (named NON-HLOS.BIN) again with fastboot, and voila, working sensor 100%. ?

---------- Post added at 06:00 PM ---------- Previous post was at 05:48 PM ----------

So, connect with fastboot, then, fastboot flash modem NON-HLOS.BIN

Make sure you use the right modem, KK or L
[ONE Q&A, Help & Troubleshooting] joaomconde:
First time on android and although i ´ve done some modding on other devices, i´m not familiar with android terms. can you help me?

What is the command in to send a file to my OPO when im in CMD in platform-tools folder?

How do i know which is the right modem for me? kk or l?

Im sorry for not knowing this but i have to start somewhere!

thanks.
[ONE Q&A, Help & Troubleshooting] Gede:
Ok, search Google for oneplus fastboot, and you find some information and even youtube movies KK= Kit Kat, and L = Lollipop.
[ONE Q&A, Help & Troubleshooting] Heisenberg:
Go to my guide here:

http://xdaforums.com/showthread.php?t=2839471

It explains how to use fastboot in several of the sections. All you need to do is replace the commands you find there with this one:

fastboot flash modem NON-HLOS.BIN
[ONE Q&A, Help & Troubleshooting] joaomconde:
Done it and its working now! thank you very much!
[ONE Q&A, Help & Troubleshooting] Acill:
Man, I'm at the movies and just found this. I've been flashing modems like crazy with TWRP and none worked. If it's as simple as just using the command line flash in Fastboot I'm going to be one happy guy.
[Galaxy S 4 Q&A, Help & Troubleshooting] ALWA7SH6:
http://lollipop-roms.com/samsung-galaxy-s4-value-edition-i9515-custom-roms/21455.html

what do u think about this plz

and any one can make mirror links plz
[Galaxy S 4 Q&A, Help & Troubleshooting] Yousvel:
Wrong place!
[Galaxy S 4 Q&A, Help & Troubleshooting] ALWA7SH6:
any help ?
[Galaxy S 4 Q&A, Help & Troubleshooting] ALWA7SH6:
hello
[Galaxy S 4 Q&A, Help & Troubleshooting] Strephon Alkhalikoi:
I seriously doubt you'll find anyone willing to spend their bandwidth to mirror a ROM they may never use. You'll just have to bite the bullet, download the ROM, and try it yourself.
[Galaxy S 4 Q&A, Help & Troubleshooting] ALWA7SH6:
i cant download the ROM from the link

can u plz ?
[Galaxy S 4 Q&A, Help & Troubleshooting] Strephon Alkhalikoi:
Why would I want to spend the bandwidth when I don't even have a 9515?
[G2 Q&A, Help & Troubleshooting] pallbearer911:
Hi,

I think I have ran into a state where the phone is really dead. I did not bother to search through the forum since I'm thinking this is a really rare case.

Let me tell you the sequence of events.

Phone came with KK with some default firmware.

Rooted and upgraded it to LP which also resulted in firmware getting upgraded.

Decided to root/recovery/custom ROM the phone.

Reverted the firmware to 80100d

Re-root

Flashed TWRP custom recovery

[FIRST MISTAKE] Downloaded Cloudy G2 3.0. Should have known this isn't meant for D800.

Flashed it

Phone went into fastboot mode

Read somewhere the fix for this is to flash boot.img, aboot.img recovery.img and laf.img [via fastboot]

[SECOND MISTAKE] Flashed the wrong img file i.e. that of D803

Figured out the mistake, downloaded the right D800 img files and tried to flash it

[THIRD MISTAKE] While typing "fastboot flash boot boot.img", made a mistake and typed "fastboot boot boot.img"

This resulted in god knows what, but from then on the phone is completely dead. No download mode, no fastboot, no recovery, no LG logo. Just won't show any signs of life.

Can someone please help me how to bring my phone back alive. Please help.

Thanks.
[G2 Q&A, Help & Troubleshooting] boringfrog:
Sounds dead to me :( have you got plenty charge in the battery?
[G4 Q&A, Help & Troubleshooting] Guitarfreak26:
Hey Guys,

Has anyone with a rooted G4 tried LMT launcher yet? I love removing the softkeys to get more screen estate and was wondering if its working yet?
[G4 Q&A, Help & Troubleshooting] kakashi_senpai:
hope u can get some help
[G4 Q&A, Help & Troubleshooting] kmyerslp:
I know this is a revival of sorts but I have both rooted and installed lmt but am having issues getting the right side pie controls to work in either landscape orientation. I have soft keys disabled. Anyone have an idea?
[G4 Q&A, Help & Troubleshooting] pvaldeben:
you don't need root anymore to install and use LMT. Get it from the "Pie Control" from the Play Store and once installed give it access in Settings > General > Accessibility, then under SERVICES tic Pie and turn it on.

Now you have pie controls just like LMT.

cheers
[G4 Q&A, Help & Troubleshooting] cyan pac:
Go to g4 themes and apps thread people have talked about it, I'm running lmt on the bottom with the nav bar gone and the Google swipe up gone with the help of xposed lg pie support module
[G4 Q&A, Help & Troubleshooting] EA801:
I got LMT working flawlessly on the bottom.

Get Xposed if you haven't alread (follow the instructions in the Xposed thread)

In the xposed app, search for LG Pie Support. It says KK only, but it works fine in Lollipop. This module also fixes Snapchat's weird black placeholder even after adding qemu.hw.mainkeys=1

Huge thanks to the devs of Xposed and LG Pie Support.
[Android Software/Hacking General [Developers Only]] raphael78:
Hello,

Please i need help.

I know Google play service have a lot of permissions.

But i need one version (apk) without INTERNET Please you know this is possible? and please link this for all people in Android.
[XDA Assist] sachinbali:
Any Custom rom available for this device ! except HIVE ROM
[G4 Q&A, Help & Troubleshooting] pettigrew95:
Hey Guys,

Just got my G4 and am pumped! Only thing, I got the back with black leather and I am now realizing I would like a case to protect the corners etc. Most cases are not compatible with the leather backs. My question is, is there a place to purchase just a back cover for the G4? I've checked Amazon and no dice. If anyone knows where I can order a back cover that would be awesome!
[G4 Q&A, Help & Troubleshooting] tourbound129:
Only place so far is eBay but they are over $80 shipped last time I checked. It's crazy.
[G4 Q&A, Help & Troubleshooting] pettigrew95:
That's insane. They're shipping from South Korea. I bought the Incipio case for my G4 but it fits awkwardly with the leather back. I really want to see if I can find somewhere to buy a back cover.
[G4 Q&A, Help & Troubleshooting] tourbound129:
I've been checking Amazon and eBay multiple times a day to see if anything shows up but no luck. Heck, can't even get a true aluminum bumper without 2-3 week delivery.
[G4 Q&A, Help & Troubleshooting] HappyPessimist:
Found this http://www.mobilefun.com/53721-lg-g4-black-leather-replacement-back-cover.htm they also have so charging backs with the front cover. I've never ordered from the site though so I can't speak to their reputation.
[G4 Q&A, Help & Troubleshooting] tourbound129:
Compared to the price on eBay, that's pretty good for the leather. I'd order the brown if it wasn't still pre-order status. Hopefully they add the plastic covers as well.
[G4 Q&A, Help & Troubleshooting] pettigrew95:
Nice find. Anywhere they sell the plastic backs? I have leather now but it's not compatible with any cases.
[G4 Q&A, Help & Troubleshooting] inick73376:
I don't know if this is allowed, But does anyone wanna switch Leather Backs? I have the T-Mobile Leather Brown Back & Would love the AT&T Red Leather back or the Verizon Black Leather back.
[G4 Q&A, Help & Troubleshooting] bkrickles:
That's a great price. Do you think it's legit?
[G4 Q&A, Help & Troubleshooting] woozzy101:
Hmm, I think this might be the way to go to order a brown leather back, thanks for posting HappyPessimist!
[G4 Q&A, Help & Troubleshooting] HappyPessimist:
I haven't seen the plastic backs yet. I don't know if the qi charging cases have a leather or plastic back.

---------- Post added at 08:52 PM ---------- Previous post was at 08:51 PM ----------

I don't know. I hope so. If anyone orders they should definitely report back. I hope it's legit

---------- Post added at 08:54 PM ---------- Previous post was at 08:52 PM ----------

Let me know if you order. I don't have any experience with that Company. Looks legit though
[G4 Q&A, Help & Troubleshooting] eoneill40:
Hi Woozy101.

With regard to Mobilefun.com. I have purchased some chargers and belt clip cases etc for previous phones from Mobilefun.co.uk which is I presume a localised version of mobile fun.com. I never had a problem with them. Items purchased were reasonable in price and quickly despatched so my dealings have been positive.

As I say, I think mobilefun.com and mobilefun.co.uk and mobilefun.ie are all localised versions of the same company.

Hope this is of some help.

Cheers.

Eoin.

PS. I am not affiliated with this company in any, just a past customer.
[G4 Q&A, Help & Troubleshooting] mouf32:
I have a grey metallic back looking to trade for a black leather......
[G4 Q&A, Help & Troubleshooting] TheBiles:
Same here. But then I thought about the logistics of such a trade...
[G4 Q&A, Help & Troubleshooting] tourbound129:
Another thread already got locked for talking about trades which is not allowed. Lets try not to get this one locked.
[G4 Q&A, Help & Troubleshooting] mouf32:
I would use my old phone until it arrived.

To my understanding it was locked due to selling their back. If it is a trade and no money if involved I believe you are within the rules of XDA.
[G4 Q&A, Help & Troubleshooting] tourbound129:
Actually it was locked because selling and trading are not allowed.

http://xdaforums.com/showthread.php?p=61177070
[G4 Q&A, Help & Troubleshooting] pettigrew95:
Guys please don't discuss trades I don't want this thread to get locked. I want to keep this thread open so if anyone including myself finds somewhere to purchase backs for this phone we can share it. Thanks.
[G4 Q&A, Help & Troubleshooting] m0j0:
I theoretically would trade covers, but I wouldn't use this forum to arrange such a trade. Instead, I would put an advertisement on Craigslist or some other similar service, and just meet someone locally face-to-face. There's much less chance of getting ripped off that way, and you don't have to go without a back cover.

That being said, I would much rather just BUY a new back cover, as soon as they're available and not outrageously expensive. I'm not interested in paying $80 for a thin piece of plastic, however. :p

The mods aren't stupid, and so far nobody has talked about offering backs for sale or trade, so let's keep it that way. :D

-m0j0
[G4 Q&A, Help & Troubleshooting] woozzy101:
I wrote an email to www.mobilefun.com last week to inquire about their leather backs.

http://www.mobilefun.com/53721-lg-g4-black-leather-replacement-back-cover.htm

http://www.mobilefun.com/53722-lg-g4-brown-leather-replacement-back-cover.htm

I received a reply today and it is sad news. Here is what they emailed me.

Thank you for your email.

I can confirm that LG G4 Brown Leather is not a official LG case, it is made by our own brand Olixar.

Kind regards,

Charline Cox

Customer Service Executive

So much for that route for those of you thinking of pre-ordering your cases from that site. Although, now I'm curious if their leather backs could be better or not....
[G4 Q&A, Help & Troubleshooting] GillRigged:
I ordered this case: http://www.amazon.com/gp/product/B00V51QOXA?psc=1&redirect=true&ref_=oh_aui_detailpage_o00_s00 that is supposedly compatible with the leather backs. It'll be here tomorrow and I'll know for sure if it is in fact compatible.
[G4 Q&A, Help & Troubleshooting] rsbenedict:
It's already been reported as compatible, but because of the cutouts on the back, it interferes with the camera's flash. A lot of these types of cases have wider cutouts that incorporate the flash and laser along with the buttons in one complete cutout and have not reported the same issues.
[G4 Q&A, Help & Troubleshooting] rfarrah:
Just ran across this: http://www.lg.com/us/mobile-phones/g4/cover-promo
[G4 Q&A, Help & Troubleshooting] tourbound129:
Nice. That was rumored to start today.
[G4 Q&A, Help & Troubleshooting] Droid_Junky:
thanks!. Just ordered two. So glad Verizon didn't have the black leather in stock so I also have the flat back in case I decide to switch to a case!
[G4 Q&A, Help & Troubleshooting] rsbenedict:
The only problem, is that the two most common color combinations aren't available, black and brown. Not sure if I want any of those colors and although they tell you to choose your carrier, they are all the same color combos.
[G4 Q&A, Help & Troubleshooting] officerdoofy:
There's no black or brown... :crying:

The red isn't too bad...but the rest of those colors would look very.... :eek:
[G4 Q&A, Help & Troubleshooting] markwebb:
Most of the colors aren't very attractive.
[G4 Q&A, Help & Troubleshooting] rsbenedict:
Agreed. Most are butt ugly. LOL. But there must be a market for butt ugly leather. LOL I don't think I've ever seen any leather in those colors before and I think the former cows are very upset we did this to their hides.
[G4 Q&A, Help & Troubleshooting] Droid_Junky:
ughhh... I guess I got orange.... I thought it was brown. Wife wanted the blue.
[G4 Q&A, Help & Troubleshooting] woozzy101:
I keep staring and zooming into the covers to see if I could see two that I wouldn't mind swapping from time to time and nope. :(
[G4 Q&A, Help & Troubleshooting] rsbenedict:
Same here. They are unnatural leather colors.
[G4 Q&A, Help & Troubleshooting] markwebb:
The only one I would consider would be blue but that should have been darker. I think these colors will appeal to the ladies.
[G4 Q&A, Help & Troubleshooting] Droid_Junky:
True, when my wife got home I told her, I guess I just bought two for you. I thought I was buying brown. Betting I slap a hardcover on a forget about the leather.
[G4 Q&A, Help & Troubleshooting] rfarrah:
The smooth burgundy isn't bad, but I was hoping for the smooth brown leather. I think it is a TMobile exclusive. I think I'll wait.....
[G4 Q&A, Help & Troubleshooting] Snakecharmed:
Definitely waiting for the plastic backs to become available. It was always my plan to get at least one leather and one plastic, but now I find myself waiting to use the G4 full-time because I would rather use the plastic back with a case on a regular basis and leave the leather for occasional use without a case.
[G4 Q&A, Help & Troubleshooting] fatboypup:
Debating being i use a case

http://m.lg.com/us/mobile-phones/g4/cover-promo
[G4 Q&A, Help & Troubleshooting] pettigrew95:
I need them to sell plastic backs!
[G4 Q&A, Help & Troubleshooting] m0j0:
I had a similar dilemma when I bought my Kindle Voyage. I didn't buy one at first because all the cases were pastel colors. When Amazon came out with a distressed leather cover for the Voyage, I snapped it up.

I am sure that all sorts of options will be available eventually. I am not very patient though!
[G4 Q&A, Help & Troubleshooting] quim135:
I wrote an email to mobilefun.ES and they told me his back case its official and LG original.

On his web u can read many times the words "oficial" and "original".

The mail says:

I can confirm its an official LG Product. I appolgize in companys name, it was an error of my partner. Thanks you. (sorry for my bad english)
[G4 Q&A, Help & Troubleshooting] sever-barre:
Amazon or ebay? Spg?:d
[G4 Q&A, Help & Troubleshooting] kingzain900:
Mobilefun.co.uk have said that the LG G4 replacement leather back covers that they're selling (which are available for pre-order now) are genuine LG back covers. AFAIK, these guys and ebay are selling them. While mobilefun's prices seem to be the most reasonable. Best to just wait then?
[G4 Q&A, Help & Troubleshooting] Droid_Junky:
Anyone that ordered the buy one get one, have you actually seen your order complete? Mine has shown pending for quite a while.
[G4 Q&A, Help & Troubleshooting] rsbenedict:
Wasn't that a PRE-ORDER???