yashsingh1/xdaforums huggingface dataset:
[ZenFone 2 Q&A, Help & Troubleshooting] VanChester1234:
I have the same issue, even made a video about it. I spoke with Asus customer service and they want for me to ship them the phone. They said that there is an option to pay 25$ and get a replacement phone first before shipping out the defective one. They also said that they need to put a 350$ hold on my credit card so that if the screen is actually damaged physically, then they charge me those funds to fix the phone. I'm not too worried about it because I know that my screen is not damaged physically, but It's data I don't want to loose. It doesn't seem to easy to backup everything on this phone because according to the "Backup" app, it only saved third party apps details and not pictures, songs, videos, contacts, and sms.
[ZenFone 2 Q&A, Help & Troubleshooting] yeti_lowbrow:
Crazy Screen - possible fix?

Hey, soooooo I've been making a few tweaks and such to try to get rid of the spasming screen and didn't really make any headway until I changed the UI. I switched to Go Launcher and boom. No spasming. Its been three days and still nothing... I've purposely left the rapid charge plugged in and the screen on. Nothing. This might be a possible fix. Sorta makes sense that it might be the user interface. Dunno. Worked for me. Worth a shot. Ill keep you all posted if anything changes. Fingers crossed!
[ZenFone 2 Q&A, Help & Troubleshooting] VanChester1234:
So I tried your suggestion and download GO launcher but for me it didn't work at all. It also seems that every day that goes by the screen is getting worst :rolleyes:. I'm starting to loose patience due to the fact that I can't even text someone anymore since I only can see the top of screen and the rest (which is around 3/4 of the screen) is stuck.
[ZenFone 2 Q&A, Help & Troubleshooting] yeti_lowbrow:
.

Hmmm.... I had a bit of a lag on the screen earlier and I noticed it gets sluggish but still no problems with spasming screen. That being said, I'm still considering the One Plus 2. It feels like I'm waiting for it to fail.
[ZenFone 2 Q&A, Help & Troubleshooting] GeneralPag:
Try switching to cm13. I had similar problem and now its gone.
[ZenFone 2 Q&A, Help & Troubleshooting] gREENNNNN:
Man.. Were you facing ghost touches in stock and now they're gone?

For how long?

I'm facing it and i want to flash CM13.0
[ZenFone 2 Q&A, Help & Troubleshooting] GeneralPag:
My touch screen would stop working randomly. Only way to make the touch working was to restart the phone.
[ZenFone 2 Q&A, Help & Troubleshooting] baonxxx:
so i was had same problem like all of you , the screen touch going crazy , its make me hard to attack on CoC , after changing to other custom rom, the problem still persist... finaly i have enough and i full wipe include internal storage then downgrade to 2.18 firmware and continue ota upgrade to 160.

volia , the problem is gone , ive been using for 3 day without crazy touch.

will report if it happen again.

bdw im not root my phone atm.
[ZenFone 2 Q&A, Help & Troubleshooting] martinsmarco:
Hi, my TalkBack is disabled and still got the crazy touchscreen. Any other advices on how to solve that? Thanks
[ZenFone 2 Q&A, Help & Troubleshooting] pull007:
Hi,

I experienced the same annoying problem as you guys. Wipe cache, reformat, downgrade firmware, glove mode all are not working for me. So, i sent my phone to asus service centre and they changed the screen for me. And guess what, the problem has gone. No more ghost touch or auto touch for me. Yeay, I'm so happy.

I have zenfone 2 4g/64gb btw.
[ZenFone 2 Q&A, Help & Troubleshooting] htc_softbank:
I am almost certain this issue is hardware and due to a bad batch of digitizers.

I returned the phone for RMA last Friday and got it it back today.

I gave a detailed description of the issue on the rma form and they replaced the screen and so far it looks good. (I can tell it was swapped since some cosmetic damage on the lcd plastic bezel is gone)

Guess I'll give it a few days of normal usage to be 100% certain,but so far I can notice some touch response is better than the old screen too.

On a custom recovery / unlocked bootloader note (unofficial method)

Fortunately flashing back to stock was good enough and they didn't just send the phone back as an excuse.

I'm actually super impressed with the Asus rma process, and reckon the bad digitizers are a widespread and known issue since they replaced the screen so quickly and without hassle.

I'll definitely keep Asus as my hardware provider when I upgrade to my next phone and tablet!
[ZenFone 2 Q&A, Help & Troubleshooting] mariox1966:
Yes

I am having the same issue
[ZenFone 2 Q&A, Help & Troubleshooting] chesco86:
having same problem on Asus Zenfone 2 Laser ZE550KL
[ZenFone 2 Q&A, Help & Troubleshooting] pinuno:
Hi All Good Day,

I am having some crazy touches also, it happens when my phone gets hot at the upper part (mostly inline with the camera at the back), I already change ROM/firmware (5.0,5.1 and 6.0) but the problem still persist, could it be a hardware issue too? Should I return it for replacement or repair at asus service center?

Thanks and regards.

UPDATE:

Its been 4 days since I upgraded to CM 13 and all is getting well and ghost touches is not occurring anymore, ill keep monitoring my zf2 if the problem will get back.
[ZenFone 2 Q&A, Help & Troubleshooting] temenalie:
Uninstall update / disabled Asus cover since yesterday, I didn't face crazy ghost touch screen until now.

Edit: not really fixed. It back again :rolleyes:
[ZenFone 2 Q&A, Help & Troubleshooting] AcostaJA:
I'm also having the crazy touchscreen behavior, and seems linked to overheating as the phone cools down its back to the normality. This behavior comes from last update, I don't think it's strictly an hardware issue but a combination of software bugs and hardware sensitivity.

---------- Post added at 10:56 AM ---------- Previous post was at 10:34 AM ----------

In my case, the issue is intermittent, and often linked to the phone temperature as well dust on the screen, sometimes cleaning with alcohol helps, another a power off and waiting for 1 minute powered off before power on also works, but none is an rule I have days full normal, and some days are full crazy, no clear cause so I think is am combination of software bug with particular touchscreen sensibility control (or miss control).
[ZenFone 2 Q&A, Help & Troubleshooting] AcostaJA:
Update, my zenfone had an slightly decoupled touchscreen connector (or not well plugged) after back cover removal just required to push on the connector back to plug it properly.

Now not only the phone's touchscreen is working fine (much better than was when new) but also the phone is cooler.

Maybe this plug wasn't properly plugged at the factory or was slightly unplugged at some drop since it is located just over the battery very close this is likely.

I'm looking forward to see how stable is this remedy, the best thing is that was quick didn't require to take apart the phone, only the back cover (the one with screws).

It should be done by a service Centre to avoid voiding the warranty, but it easy enough to do DIY just follow some guidance about taking apart the zenfone and ASAP you see the couple of connectors just over the battery push then until you feel a click that's all.
[ZenFone 2 Q&A, Help & Troubleshooting] funtomi:
i have same problem on my asus zenfone a450cg
[ZenFone 2 Q&A, Help & Troubleshooting] AcostaJA:
24hr stable touchscreen, seems the issue was due a poor plugged conector.

Please anyone that tried this share your phone behavior after the fix.
[ZenFone 2 Q&A, Help & Troubleshooting] Aljosha89:
It has worked for me too!!

But mine is not a factory issue... I've changed my broken screen a week ago... I thought the issue was a poor quality of screen replacement.

Thanks!
[ZenFone 2 Q&A, Help & Troubleshooting] randomthom:
Mine shows identical behaviour to that described above.
[ZenFone 2 Q&A, Help & Troubleshooting] Musashi Maru:
Does the method fixed your phone? please share. If it did,

Can you share how to do this or the link if anyone uploaded it in youtube.
[ZenFone 2 Q&A, Help & Troubleshooting] AcostaJA:
Yes, this fixed my phone.

I didn't make an video on it (I was just trying then), it's relatively easy to do, don't know if any other did it or did an video on it, if you're on this ask some one with experience for help and upload the video with the solution.
[ZenFone 2 Q&A, Help & Troubleshooting] krasCGQ:
My old screen was partially broken, so I brought it to a local shop for screen replacement (my warranty was void).

After replacement, everything goes well without crazy response. Only double-tap to wake that is stopped working (I don't know why).

Sent from my ASUS_Z00AD
[ZenFone 2 Q&A, Help & Troubleshooting] aleac14:
Same problem

hey Huge, I'm having the same problem with my phone. Already confirmed problem with the calculator. I also get a line on top of the screen. Did you manage to solve the problem??

Regards!
[ZenFone 2 Q&A, Help & Troubleshooting] mkymnzns:
Hi guys, confirming that this fixed the issue.

I ran a lot of test with my phone, flashing, wiping cache, and downgrading but no avail. All the test were done while "show touch" option were turned on from developer mode so i can pinpoint the causes. I then tried heating it up by leaving the screen on until about 2% battery left start from 70% and confirmed it's not a heating issue.

After all the test I ruled out software issues.

Then i tried a shake test (shaking the damn phone out of frustration really) then i noticed the ghost touch acting up while shaking. So i tried opening the back panel, be warned warranty of your phone might be void if you do this, and notice the screen connector above the battery is slightly loose so i pushed it back in and viola! The ghost touch issue was fixed. I ran the same test i did before to confirm if the issue has been fixed and I can say it is 120% fixed.

Since opening may void warranty please have a service do it. Just tell them to check the screen coupling first.

Seems that it is a factory process defect. The connector detaches easily and might have slipped off due to daily use or dropping.

If anyone else tried this please comment here.
[ZenFone 2 Q&A, Help & Troubleshooting] Drory:
Did not work for me. Anyone has an idea?

Did not worked for me
[ZenFone 2 Q&A, Help & Troubleshooting] AcostaJA:
The issue come back, and the remedy was the same (open the back and plug again the connectors) , it seems this connection has a poor mechanical design or at least asus didn't foresee the mechanical stress at this area, this time I Filled the space over the connector with Duck Tape to reinforce the conector, when I reopened find the right conector very loose nothing firmly as it should be.
[ZenFone 2 Q&A, Help & Troubleshooting] FrankWoods76:
Same problem here..Upper part of the screen not responding and the screen goes crazy sometimes.. Guys at the service center said they will change the motherboard
[ZenFone 2 Q&A, Help & Troubleshooting] saggiboy231:
I too am facing this problem of the crazy touchscreen or Ghost Touch, but only on stock. When i flash a custom rom, i dont face the problem.

But i so wanna be on stock.

What should i do?
[ZenFone 2 Q&A, Help & Troubleshooting] Kziedyra:
Hi guys

My zenphone4 got same problem.

Home and back button is normal function.

Need to press power button , immediately touch app button ,the app can open but touch screen no response again.

If i use 2 finger is just vibra only.

I already reset wth factory default setting.(still problem)

put on freezer until 20 mnt. ( touch screen is normal function until 10 mnt.)

What should I do? Pls help..
[ZenFone 2 Q&A, Help & Troubleshooting] ASUSZenfone1:
How do i get the comma in the calculator? " , "
[ZenFone 2 Q&A, Help & Troubleshooting] veevyvy:
Great! It works for me too!!

For those who need a video tutorial... you can follow this one (not me):

[YOUTUBE]5X0dkhKNqm4[/YOUTUBE]

From 4:49 until 5:05, he unplugged three connectors... I guess these are the connectors people are talking about. (For mine, the middle and right connections were a bit loose.)

Then, you can continue from 21:00 of the video to put your phone back into one piece.

Hope it helps!
[ZenFone 2 Q&A, Help & Troubleshooting] urbanra5cal:
It's the metallic earpiece mesh/grill....

Starting around the 10th month of ownership, right after the end-of-April OTA update and also the heatwave where I'm at, that little metal grill in the hole at the top for the earpiece somehow started causing a ground in the components behind it. Sweat and/or humidity -two things that are constant but have recently increased at my location- could've gotten in there and caused a short.

I've activated SHOW TOUCHES in DEVELOPER OPTIONS and with this function have seen ghost touches happen randomly without even being close to the phone and when the earpiece mesh is touched by anything, the screen goes MULTI-ghost touch crazy.

I don't think think the warranty covers anything like sweat/humidity damage so I'm just gonna sell it. I am very pissed off though.
[ZenFone 2 Q&A, Help & Troubleshooting] nboutros:
hi but there is NO " ," in the calculator keypad
[ZenFone 2 Q&A, Help & Troubleshooting] Floating-Islands:
Use the "." instead, in some countries people use "." instead of "," to specify a real number and "," instead of "." for large numbers. For example: 1/3=0.333=0,333 and 10^4=10,000=10.000 respectively.
[ZenFone 2 Q&A, Help & Troubleshooting] rsleger:
I'm having the same issue but it's only on the top portion on the screen that it seems to be going crazy.
[ZenFone 2 Q&A, Help & Troubleshooting] ASUSZenfone1:
crazy screen

I've put my phone in "one hand mode" in the ZenMotion setting and now all my apps aren't opening up over and over, and over!!!! This is unacceptable as I want to use this big beautiful 1080p screen!! Very disappointed with this phone. :mad:

Could someone please link the place for me to contact ASUS, I can find motherboard support, and other computer support links... but I cannot find a link to get help with my cell phone.

Thank you for your help.
[ZenFone 2 Q&A, Help & Troubleshooting] asankamadushan:
Same issue any update on this?

I have the same issue with my asus zenfone 2. And i did the SMMI test and it shows some unwanted touch inputs in the upper region of the screen :crying:
[ZenFone 2 Q&A, Help & Troubleshooting] capncapn:
I have the same issue with random inputs in a horizontal line in the upper portion of the screen of my zenfone 2.

By the way, if I press and hold hard in the area at the top where the random inputs are occurring, the issue occurs almost 100% of the time - tons of random inputs in that area of the screen (I am displaying touches via the developer settings).

I unscrewed my phone and unplugged and replugged the 3 connectors that the previous poster mentioned, and made sure they were firmly connected, but the problem persists.

Now I am trying to decide whether I should wait for the next system update or pay $140 dollars for the local smartphone repair shop to replace the screen unit (which may or may not fix the problem)...
[ZenFone 2 Q&A, Help & Troubleshooting] Makurt:
Screen capture

This is a recorded screen prob.

[YOUTUBE]https://youtu.be/0bcvdp3qOuY[/YOUTUBE]
[ZenFone 2 Q&A, Help & Troubleshooting] driftking132:
Hello my freind

my zenfone 2 has ghost touch same as you had before...

with this solution did u face with any ghost touch?

your phone is OK?

I want to know if this solution is the only way,open the back cover and do it....

Please help

tnx bro

---------- Post added at 12:40 PM ---------- Previous post was at 12:20 PM ----------

Hello

have you ever faced with ghost touch after this solution?

Did it work for you?

I want to know if this solution is OK,to try it on my phone

tnx bro
[ZenFone 2 Q&A, Help & Troubleshooting] AcostaJA:
Yes this solution Works and its safe, just follow the disassemby video until you see the conectos unplugged, then plug everithing agan, this issue is due an flawed design, and often is caused by twisting the phone, as you cares your phone not to twits it should last.

as I said is just one of many deffects of this phone, I;m very dissaponted with it, its an lemmon.
[ZenFone 2 Q&A, Help & Troubleshooting] jflow36:
Man, I feel bad for you guys... I love my 64gb Zf2... Been using it over 6 months now and I've had no issues. I flash different Roms atleast once a month as well... Goodluck with your issues tho
[ZenFone 2 Q&A, Help & Troubleshooting] cheito190:
Its works

Thank you very much!!
[ZenFone 2 Q&A, Help & Troubleshooting] driftking132:
I did it,unplug & plug but no change...the touch got worst than before and more areas have ghost touch....

I don't know what should I do exactly

maybe I did not do the right act....

any ideas?:(:(:(:(
[ZenFone 2 Q&A, Help & Troubleshooting] rjlaserna:
you know it's actually funny because just hours after putting a 32gb micro sd card, the phone went crazy. ghost touch everywhere. and when i tried to do touch screen test, there's an unresponsive part at the bottom part of my phone, prolly an inch vertically by the whole length of the screen
[ZenFone 2 Q&A, Help & Troubleshooting] davebuss99:
Hi guys, here we are.

Two days ago I'd noticed that my Zenfone 2 had some problem with the lower part of the touch screen, so I blew in the jack, because I already faced problem like this and a fix was actually blowing in the jack, but it doesn't work. Then I tried with the solutions written in this thread, apart changing rom, now I've Superzen. Probably I'll install the Cyanogenmod, because it looks like a software bug, I mean, when I put into recovery mode, all the damn touch screen works so well!

Any ideas?

Thanks a lot
[ZenFone 2 Q&A, Help & Troubleshooting] Abazinho:
I had same problem where the lower part of my touch screen not working ...My capacity key's stop working so I had to use phone one handed, then I found out that if I root the phone I will be able to install app that will install soft keys. Than after I rooted I thought way no to install Cyanogenmod form here: http://xdaforums.com/zenfone2/orig-development/rom-cyanogenmod-13-0-nightly-builds-t3264492 which during the flashing proces into recovery mode the soft keys in lower part of touch screen were working very good. Just after I installed CyanogenMod 13.0 going through setup i asked me do you want to enable soft keys witch I was more then happy to find out that i do not need to install some other 3rd party apps....and that was it they ware not working after so meny hours of testin (flash to stock room etc) I found out that my lower part of my touch screen not working... So now I am spending time reading haw to fixed.

1. I will tray this - https://www.youtube.com/watch?v=VERfODYHX3g

A video how me fixing dead zone on screen. Using a quartz igniter from a lighter (I haven't tried yet no Lighter home with quartz igniter)

and

2. To write to CyanogenMod 13.0 developer about my problem...maybe they can undo-it!!!
[ZenFone 2 Q&A, Help & Troubleshooting] Abazinho:
YES Yes it worked with solution on option 1. https://www.youtube.com/watch?v=VERfODYHX3g

Special thanks to "cptnjarhead1"
[ZenFone 2 Q&A, Help & Troubleshooting] Ammitz:
Today zenfone 2 4gb/32gb model was in my pocket while playing table tennis. it was humid. when i tried to use my fon, its touchscreen behaved very badly.. doing all the things on its own. very bad experience at that time. Now when i am home, its working fine. what to do?

its in warranty as of now?

from delhi, India
[ZenFone 2 Q&A, Help & Troubleshooting] Ammitz:
I switched on Show touches from developer options and took the screenshot. This is how badly asus's touchscreen behaves... what quality of hardware from a reputed company like Asus.

Never suffered this kind of problem in my other Samsung devices, note 2, S4 minj, grand... not in Lenovo devices, k3note and neither in xiaomi devices, redmi note..

poor experience..
[ZenFone 2 Q&A, Help & Troubleshooting] quanganh2627:
My fone has been fixed (i hope) very casually. 3 days ago, i tried to flash FOTA MM to my ZE551ML, but it's unseccessfully. Dont know why as i built and run CM-13 by myself for a while, but now i back to official L before upgrade to FOTA MM, it has been fastboot loop, cant access reco or normal boot. So i must revert back to L again by restore from TWRP backup & follow this [MENTION=1813976]shakalaca[/MENTION]'s guide. But i did with difference with him as he noted ifwi of L cant work with droidboot MM. So i still keep MM's ifwi, dnx, and droidboot image, while others from L. And after it reboot, till now, i have meet crazy touch any more(3 days +), while before, i want to do "face meet desk" :mad::mad::mad:many times after use my fone a few minutes. I attached below all files i has flashed onto my devices, extract somewhere also execute commands in fastboot mode( require adb & fastboot have in your PATH environment):

fastboot flash dnx dnx_fwr_ann_a0-mofd_v1-ze551ml_MM.bin
fastboot flash ifwi ifwi_ann_a0-mofd_v1-ze551ml_MM.bin
fastboot flash silentlake sl_vmm_LoL.bin
fastboot reboot-bootloader
fastboot flash fastboot droidboot_MM.img
fastboot flash splashscreen splashscreen_ze551ml_LoL.img
fastboot reboot

I hear somewhere on MM, Asus will release a new firmware to fix our touch issue, thus i believe this method can possibe, although i 'm still testing it. But really happy right now:laugh::laugh::laugh::laugh:
[ZenFone 2 Q&A, Help & Troubleshooting] Ammitz:
I tweeted many a times to @ Asus as well as @ AsusIndia but they simply ignored touchscreen issues raised by me.
[ZenFone 2 Q&A, Help & Troubleshooting] Don_prince:
Well, even I have issues now, Based on what I can see on here and the internet the recent update is causing the issues. Loads of people reporting incidents around just a new update. I think for the recent one we should not look at physical issues but the firmware... And togheter report the issue to asus with as many as possible so they know its a serious issue... As there is no way for me to stop the ghost touches my phone is unusable. This is also halting my bios project... I am not fond of asus customer care. They are quick to blame issues to the user and not replace stuff or present a massive bill. That said maybe I have been honeyed to much with Dell and HP's customer care which is excelent...
[ZenFone 2 Q&A, Help & Troubleshooting] capncapn:
Finally got it fixed. I had the issue on my zenfone2 where there was a horizontal line of deadzone near the top of the screen. Ghost touches were randomly happening along this deadzone when applying pressure to any part of the screen or even when not touching the screen at all. Changing to one-hand-mode and making the screen smaller so that the deadzone wouldn't get touched reduced the frequency of the problem somewhat.

The latest system update didn't fix anything, so I brought the phone to the local android repair shop. (pretty sure my warranty is out, so I didn't bother with the official ASUS support)

The guys at the shop first tried adjusting the connector for the screen, but this didn't have any effect (even though this seems to have helped other people who have been experiencing a similar problem).

Next they replaced the entire screen unit. Now there is no more dead-zone and ghost touches are no longer occurring.

So in my case at least, the source of the issue seems to have been broken or defective hardware.
[ZenFone 2 Q&A, Help & Troubleshooting] Ammitz:
went to Asus service center, they kept the smartphone to check, for 4 days. changed the Complete touchscreen folder. Now its back to rock n roll. :)
[ZenFone 2 Q&A, Help & Troubleshooting] basserman83:
Solved (never use rag for glasses)

YOU ARE A GENIUS, the problem was that rag for glasses that I used to clean the screen, after using "the wipes" monouse given with the "tempered glass screen protector" now the phone is again working :D I'm so happy
[ZenFone 2 Q&A, Help & Troubleshooting] joao kruger:
Hi people, so...I bought my zenfone 2 on dealextreme and im from Brazil so the phone doesnt have support here, not even the screen for replacement. My model is ASUS_Z00ADB, where can I find a good quality screen to buy?