[Galaxy S6 Q&A, Help & Troubleshooting] partyrock_360:
Galaxy S6 Camera Buzzing/Grinding

Hello, I'm new here so I apologize for any mistakes I might have made. In fact, I made an account here just to discuss this problem.

So here is my story.

I got the normal Galaxy S6 (not edge) 64gb about a month ago from T-Mobile. About two weeks ago I first heard my phone make a buzzing noise as I was putting it in my pocket. At first I thought it was just a text or something to do with the vibration. However, the next day, when I opened snapchat, I heard that same buzzing noise for a few seconds coming from the camera, and the screen was blurry and wavy while it happened. I tried reproducing the sound again but I wasn't able to. I decided to go online and see if anyone else is having this issue, and found that I'm not the only one. Other people were having the exact same issue as me. I read that someone was able to reproduce this sound by shaking the phone before opening the camera or tapping the back of the phone while in the camera. It might also be worth mentioning that when I shook my phone I could hear a clicking/knocking/rattling sound coming from inside the camera. Not sure if that has anything to do with the buzzing but there you go. Someone was even able to record the buzzing on video, so I tried doing that and it actually worked, I recorded the sound and image. I take good care of my phone and it has never been dropped. I did a factory reset and that didn't fix the problem. It seems to be hardware related. So I went to T-Mobile to ask what I should do about this and they said that I could either get a refurbished Galaxy S6 from them or go to Bestbuy to talk to a Samsung representative and see what he can do. Since I paid almost $700 for this phone, I decided I'd rather not get someone else's defective junk. So I went to Bestbuy and the representative told me it was a problem with the optical image sensor, and that I have to send my phone to Samsung for repair. I'm a big fan of Samsung and I've never done a warranty repair with them so I wasn't sure what to expect. So I called them, described the problem, and shipped my phone to Samsung Repair Center in Plano, Texas (I also had to remove my $20 glass screen protector). After about 7 days I got a call from them and they said they couldn't find anything wrong and needed more information from me about the problem, so I described everything thoroughly again and they said they would check it. I got an email two days later (today) saying they found no problems and that the phone is being shipped back to me. Frustrated, I called Samsung, asked to speak with a supervisor, and told them there is definitely a problem with the phone. Again, I had to describe everything about the problem, they said they will stop the shipment (not sure how that's going to work but ok) and check the phone once again. This is the point I'm at right now. I will keep you updated when I have more information. One could say this is not that big of a deal since it doesn't happen very often, well my answer is: this is a $700 dollar phone. For that kind of money it damn right better be perfect. I think if anyone has this problem they should call samsung to let them know so they are fully aware of the issue. I can't provide links since I'm a new user, but if you go on google and search "galaxy s6 camera buzzing" you will get a bunch of other forums and videos about this problem. Thank you for hearing me out and I hope to hear your feedback on this.

*Update 1: I have FINALLY received my phone back from Samsung about an hour ago. It was in the same condition as I sent it (meaning no scratches or fingerprints) so I am happy with that. However I am not happy that they haven't actually done anything!!! They said they didn't find any problems with the camera. The first thing I did when I got the phone is I opened the camera to see. To my surprise, the problem hasn't occurred yet, but I'll see what happens as I use the phone for the next few days. I'm sure it will come back unless they actually did something (which I doubt). I'm just afraid because if the problem actually comes back, I don't know what I'll do if Samsung themselves doesn't want to help me. *Sighs*