yashsingh1/xdaforums huggingface dataset:
[Galaxy S6 Q&A, Help & Troubleshooting] Gunnco:
Same

My S6 just started doing it as well and it doesn't seem to be exclusive to the S6.

Note 4 video on youtube shows it and seems that it's been happening since the S2.

Several other vids are posted about it also. Seeing how I'm a new user here, I can't post the links to them.

I've had an S3 and a Note 2 & 3 and none of those did it.
[Galaxy S6 Q&A, Help & Troubleshooting] TheEndHK:
If your phone is rooted and add this line to build.prop may fix the problem. Please try it.

ro.ril.sensor.sleep.control=0

http://xdaforums.com/note-4-tmobile/help/tmobile-note-4-camera-focus-issue-t3015470/post58706377

Note4 got this problem too and many with this solution fixed the problem.
[Galaxy S6 Q&A, Help & Troubleshooting] ultraquantum:
​

Hello friend, could you please tell us how was the phone after the repair? I'm asking about the fit and finish post repair. I'm having the same issue but a little worried to send it for repair since this phone has got metal on the sides and glued on the insides, I'm wanting to know whether the repair caused any exterior damage like scratches etc? And is the phone without any wiggles after the job? :(
[Galaxy S6 Q&A, Help & Troubleshooting] winstanley:
Hi there,

The phone screen protector was damaged as I stated but the rest of the phone was perfect. They told me they had to remove both the back and front panels. They look to be refitted perfectly to me. There are no scratches or anything like that. The phone has been running perfectly. They didn't have to alter my system it was just as I left it. As yet I don't know which camera is used to replace my broken Sony unit as no one has come up with how to check. The photos look good once again though.

Hope that helps
[Galaxy S6 Q&A, Help & Troubleshooting] timnyce:
I thought I was the only one with this problem too discovered mines about two and a half weeks now. I really don't kno what to say about it. And I really don't want to send my phone to Samsung because they won't do anything about it. I had my runnings with Samsung and they're rubbish repair centre. So hey it is what it is. And this started to happen right after my 5.1 update when I was on 5.0.2 it never happened.
[Galaxy S6 Q&A, Help & Troubleshooting] AlexanderKgr:
I have noticed that when my phone's temperature is high and i am opening the camera i have this buzzing sound for 2 or 3 secs. When temperature is low and the phone is cold everything is working as it should. I am thinking of visiting a Samsung repair center
[Galaxy S6 Q&A, Help & Troubleshooting] btrim:
Got the same issue here... Autofocus doesn't work and sometimes when I launch the camera app you can hear the autofocus motor kicking in. Debating whether to bother sending it in for warranty and the hassle it'll be trying to explain to Samsung... I've found if you shake the device for a few seconds vigorously then the autofocus will work again. Great, huh! £550 and I'm shaking my phone...!
[Galaxy S6 Q&A, Help & Troubleshooting] flu13:
After hearing some of the repair stories here, I'm willing to live with the problem for now.
[Galaxy S6 Q&A, Help & Troubleshooting] partyrock_360:
That's what I thought at first but people were saying the problem was getting worse and anyway how can a 700 dollar flagship phone be defected? We shouldn't have to deal with this.
[Galaxy S6 Q&A, Help & Troubleshooting] ultraquantum:
Thanks mate! I have given mine for repair. Will be getting it by tomorow evening and hopefully the issue is resolved without any damage to the fit and finish of my phone. :) Thanks for the info!
[Galaxy S6 Q&A, Help & Troubleshooting] winstanley:
Utraquantum, I hope it goes well, let us know how you got on.

Those of you putting it off, it will only get worse. Although when it gets worse gives Samsung more chance of finding the problem.

Sorry for the guy with no fault found issue. Had that a few times myself sooooo frustrating. They way you described your fault they should have just changed the camera. They must be aware there's a problem out with many cameras.

This camera issue really needs to hit the big forums and tech review sites so Samsung sit up and take notice

cheers
[Galaxy S6 Q&A, Help & Troubleshooting] AlexanderKgr:
Yesterday I've got my s6 repaired for the problem of buzzing sound of the camera at a samsung repair center. They have changed a lot of stuff. Look at the receipt.

I had the Sony camera and after repairing i am having again the Sony camera.
[Galaxy S6 Q&A, Help & Troubleshooting] ultraquantum:
Hey guys, got mine back from repair. The camera module has been replaced. They said they've never had this issue before in their service center. No questions asked after seeing the issue, they just said we will swap the camera and thats it. I was a little skeptical about the quality of repair since this phone is difficult to pry open but I'm happy to report that there isn't any issue with the phone, fit and finish. :) The camera quality is kinda better now. I previously had Sony sensor but now I don't know how to check it. It would be really great if someone here knows a method to check it. :good::victory:
[Galaxy S6 Q&A, Help & Troubleshooting] flu13:
I've learned that when I open my camera and it is buzzing and struggling to focus, that if I tap on the screen to force it to focus on a certain area, it usually stops freaking out.
[Galaxy S6 Q&A, Help & Troubleshooting] AlexanderKgr:
This is not normal!
[Galaxy S6 Q&A, Help & Troubleshooting] winstanley:
Hi Alexander,

glad you're fixed. Quite a list is that. I got nothing from Samsung in Bradford. Would be interested as to how you know which camera you have as as I stated earlier the old method doesn't work.

Ultraquantum also glad youre sorted and as good as new.

Mines still working so hopefully issue won't return... we will see;)
[Galaxy S6 Q&A, Help & Troubleshooting] ultraquantum:
Yes Thanks! About being able to find out which sensor right now, we can still find it out :D Download the AIDA64 from playstore , click on devices and there you go! I got the Sony IMX sensor again. :cowboy:
[Galaxy S6 Q&A, Help & Troubleshooting] AlexanderKgr:
You can easily check via the EXIF data. Samsung sensors have ‘LL’ and Sony sensors have ‘LS’ under the Image ID tag.
[Galaxy S6 Q&A, Help & Troubleshooting] flu13:
I completely agree. I just don't want to take the hit of repairing if I can easily work around the problem. As of now, it's not bad enough for me to seek a hardware fix.
[Galaxy S6 Q&A, Help & Troubleshooting] matrix0886:
My camera started off with the buzzing and whirring sounds as well...and now it doesn't work more than half the time. Keeps saying camera has failed. Really sucked today when my gf and I went out to the aquarium and I missed a lot of good shots due to my camera not working. I would reboot my phone, tap it on my hip and then it'd work again...but that only worked about 75% of the time and I wasn't sure if that's what fixed it or just coincidence.
[Galaxy S6 Q&A, Help & Troubleshooting] ultraquantum:
If this issue has started showing up even once..I recommend getting it repaired ASAP. Because it only gets worse over time and gets you paranoid.
[Galaxy S6 Q&A, Help & Troubleshooting] winstanley:
Thanks for the help Alexander & Ulraquantum

Sorry couldn't find the id tag info so used the app, I'd never heard of it, really useful. Still got the Sony IMX as well

To others bit the bullet and get it fixed. Better to plan in a fix than have it forced on you by failed camera at a time when you really need it
[Galaxy S6 Q&A, Help & Troubleshooting] partyrock_360:
Yeah I think thats what I'll do. I will wait and see if the problem gets worse, and if it does, then I'll call Samsung again and demand a repair. So far I've seen it happening but still very rarely. I guess it is possible that they couldn't find the problem because it just didn't occur when they were testing it. I guess I'll just have to wait and see what happens. :/
[Galaxy S6 Q&A, Help & Troubleshooting] TheEndHK:
I think it's not must be a real issue. I've also encountered this problem since June(bought in April) and showing up more in July and August. My problem indeed is minimal bcoz my S6 got only little times(not often) sounds/shaking and in one second after it will just focused and no problem.

I guess that it is more related with the heating and it affected the OIS when it first start up because when I let my S6 completely idle and in an air-condition environment, the issue won't happen again. If I make the S6 hot and without air condition it will happen more frequency, most reporting it gets worse over times bcoz we're now in summer so the problem will occur more & more times.

I believe the recent S6 camera modules got improved on this bug to defense the heat so when they send it back to Samsung to replace a new camera and the problem gone. However, it has the chance to swap to Isocell from Sony after repaired, mine one is IMX240 and I don't want Isocell. I think I will just let it be and don't send to Samsung.

I know that some of you just don't care about Isocell/Sony and some OIS really are defective units and should repair it.
[Galaxy S6 Q&A, Help & Troubleshooting] benching91:
As some others have said before, if you catch this crunching sound/noise once I would recommend calling it in and seeing if you can get a replacement ASAP. It happened to me too, where it was something that happened rarely and now happens almost every time I launch the camera app. T-Mobile is sending me a replacement device that should come in tomorrow. :good:
[Galaxy S6 Q&A, Help & Troubleshooting] logitec33:
So you didn't go through Samsung repair, but you're getting a refurbished phone instead? Has anyone gone through Samsung repair?
[Galaxy S6 Q&A, Help & Troubleshooting] ultraquantum:
I did get the phone repaired by Samsung and so far no issues. The quality of repair was top notch too.! :good:
[Galaxy S6 Q&A, Help & Troubleshooting] e.montolivo:
I have the very same problem. It apparently started after I updated to 5.1.1 but I am not sure the 2 things are related. I now keep HDR off and I do not expereience the issue anymore so I suspect it is a SW problem
[Galaxy S6 Q&A, Help & Troubleshooting] shiningarmor:
how long did the repair take?
[Galaxy S6 Q&A, Help & Troubleshooting] ultraquantum:
If they have the camera module in stock, they will most probably take less than 2 hours. But, if they will have to get the module from sammy, you might be asked to submit your phone there till they get it repaired (2 days max to get the sensor shipped). :cowboy:
[Galaxy S6 Q&A, Help & Troubleshooting] Horridge:
Experienced this for the first time myself this weekend. Not a good sound. It's obviously the camera focus, but something is grinding. Sent a message to Samsung UK and my retailer.
[Galaxy S6 Q&A, Help & Troubleshooting] 5inister420:
Buzzing

Same issue, but i only noticed my doing it when i was in extreme elevation. Havent noticed it bellow 6500 ft.

Havent tried contacting samsung support yet.

Dropped my phone a couple time before i got a case, but nothing severe and the noise started as soon as i went on a hike up to the peak of Lake Tahoe. As soon as i got lower elevation it went away. Hiked up again and it started. Not sure if anyone else is dealing with elevation. Buts thats my synopsis
[Galaxy S6 Q&A, Help & Troubleshooting] Horridge:
I've been unable to replicate the issue since. Is it officially a known issue? Would I be able to get it repaired at a service centre without being able to prove the issue? I would just rather get it replaced now, rather than waiting.
[Galaxy S6 Q&A, Help & Troubleshooting] TheEndHK:
After updated to BOH2(Aug 6 kernel) my camera sound been improved much but there are still very little(mine also mainly happened in extreme elevation), I think Samsung did some tweaks and applied a workaround patch.

I'm also thinking to Samsung service center to ask for repair bcoz I want to root and trip knox but now my problem can't be replicated easy, I'm afraid they won't repair it.
[Galaxy S6 Q&A, Help & Troubleshooting] MAkS1:
Got my camera replaced for this. The store did it while I waited for it. Went from Sony to ISOCELL sensor though..
[Galaxy S6 Q&A, Help & Troubleshooting] TheEndHK:
OMG that is a truly bad news. Did they give you a refurbished phone or a completely new one? If that happen and yes you have a big chance to get ISOCell instead. Can you help us to run some testing? we real want to know is that ISOCell inferior to Sony in terms of quality especially during at low light/indoor. I've also heard ISOCell easier to get over exposure and wash out in daytime scene. Can you confirm it?

Since my camera sound is minor, I guess I can live with it until the day warranty comes to the end but meant to be no root and no trip knox :(
[Galaxy S6 Q&A, Help & Troubleshooting] MAkS1:
No, like I said, they replaced the camera on the spot. It takes perfectly fine pictures. No need for testing.
[Galaxy S6 Q&A, Help & Troubleshooting] jetbruceli:
Yeah just found out mine was making this noise. So I just sent it back to be fixed. Just sucks I have no phone till it comes back. Using a tab s lte and realized it has all the features to use as a phone too including using what's app.
[Galaxy S6 Q&A, Help & Troubleshooting] TheEndHK:
Anyone got the issue again after repair? Really thinking to visit Samsung service center soon, actually now I want to give isocell a try to see the different, wish they swap me an isocell and also bcoz of already getting bored with S6, so want some new input :D
[Galaxy S6 Q&A, Help & Troubleshooting] Nees3:
Same issue since today. Have it for 3 months or so. It is the focus or image stablization. You can even hear something is loose when shaking the phone. It kinda makes a clicking noise.

This seems to be one of those "S6 issues". Better then Sudden Death? :) Anyway, I wonder if many report this issue, they will do a recall or something. Who would want his phone to be opened with a heatgun and glued back together? :s
[Galaxy S6 Q&A, Help & Troubleshooting] Itaintrite:
So are the photos any better after getting this "fix"?
[Galaxy S6 Q&A, Help & Troubleshooting] jetbruceli:
Just sent mine in and according to the repair log, it was determined as a permanent issue so Samsung replaced the camera as a whole. I will get it back monday. Fingers cross but I know I won't be rooting any time soon.
[Galaxy S6 Q&A, Help & Troubleshooting] vitas13:
I had this issue sice last week. so i send phone to service. Today phone is back. They replaced sensor ( had ISOCELL, now SONY). Photos are the same i think, but video is definitely less blury, so im happy.
[Galaxy S6 Q&A, Help & Troubleshooting] jetbruceli:
Well mine came in today, Samsung had to replace the camera and its still sony. Will see how long it last, if not I am switching to the new sony z5 premium
[Galaxy S6 Q&A, Help & Troubleshooting] TheEndHK:
wow ... z5p is a bit expensive but 4K screen is fun to give a try. Actually, I'm thinking to z5c but no OIS so probably a no go to me.

---------- Post added at 11:18 PM ---------- Previous post was at 11:13 PM ----------

Sorry, a bit more questions. So, IMX240 video is much more clear? both 1080P and 4K?

Most importantly to me. Can you tell me which one got better focus speed & accurate? ISOCell or IMX240?

Isn't it the ISOCell got better exposure and color tone?
[Galaxy S6 Q&A, Help & Troubleshooting] vitas13:
I think sony is little better at night photos. At day ISOCELL have slighty better exposure, but i think SONY have more details. In video i don't see a difference.

All this is mine personal opinion.
[Galaxy S6 Q&A, Help & Troubleshooting] weenypee:
I Have the same problem. And it is getting worse day by day. Uff. Moreover the front camera displays blue dots on the pictures.
[Galaxy S6 Q&A, Help & Troubleshooting] TheEndHK:
But you said video is definitely less blury with Sony ... no different now? :confused:
[Galaxy S6 Q&A, Help & Troubleshooting] vitas13:
Was blury before becouse camera optical stabilization was broken. They replaced whole module. Now its ok. As i mentioned before i dont see difrerence beetween isocell or sony videos. Both are good.
[Galaxy S6 Q&A, Help & Troubleshooting] TheEndHK:
ok ... thanks for answer. I guess I will go to Samsung svc within 1 - 2 weeks but actually I wish they replace my imx240 to isocell bcoz I prefer better color and exposure more than details now and I want to see the different between both sensor.
[Galaxy S6 Q&A, Help & Troubleshooting] TheAssembler:
I have the exact same issue... it started before updating Android to 5.1.1, I did the update expecting to solve this problem, but the problem were still there.

I'm from Argentina and my carrier is Personal.

Last week I took it to my carrier service, they had it until today... the only thing they've done, was to reinstall the system or to make a Factory Reset... a complete waste of time.

I took it again with the same problem, the noise at opening the camera (like some mechanichal noise and wavy image), and they told me that it was a expected noise, the shutter opening hahahaha... told them that the noise was not right... no way that noise was correct and told them about the problems all of you have been reporting.

Now I have to wait other 2-6 working days, I hope they replace the entire unit because here we have a lot of troubles letting spare parts entering to the country... I just hope that the problem goes away.

If here's anyone from Argentina and has the same problem, take the phone to the retailer, don't let them pass over your heads. This is an unexpected behaviour for this device and the warranty should take it.
[Galaxy S6 Q&A, Help & Troubleshooting] dannyyyyy:
Never had this problem before today. It only happens when I'm in a dark area. In light it does not make the sound. Anyone find a fix?
[Galaxy S6 Q&A, Help & Troubleshooting] AfroCreame:
There isn't one other than to send it in for service.
[Galaxy S6 Q&A, Help & Troubleshooting] TheAssembler:
Yup... take it to service.

I got mine back yesterday and they told me to came back with the box and all of the accesories to replace the entire unit.

When I went this morning they didn't have a S6 Flat, so they gave me the S6 Edge... after all, it was good for me hehehe!
[Galaxy S6 Q&A, Help & Troubleshooting] flexfulton:
Started happening to me too last Sunday. A tick 90% of the time but then an awful whirring/gridning noise for 2 or 3 seconds the other 10% of the time I launched it. Sent it away for repair to Samsung via my carrier on Monday. 7 to 10 business days to come back so we will see what happens. Was able to get it to happen more often by letting it ride around in my pocket for a while first or by exiting the camera app while it was trying to focus and then relaunching it again.

---------- Post added at 03:05 PM ---------- Previous post was at 02:51 PM ----------

Who did you send yours too for repair? Did it go out to Samsung directly or was it a carrier repair center? I wonder who called for the direct replacement of it and how much time was spent looking at the device and trying to repair it.

Mine is going direct to Samsung. Also complained about poor cell connections compared to my previous phones. Always dropping signal and having a hard time keeping even edge when my old M8 would retain 4G all day long at work and at home.

I've got the 128GB version which I assume isn't nearly as popular as the 32 and 64. I wonder if because of that I got an original run built phone that may have had some of the process kinks not quite worked out yet.
[Galaxy S6 Q&A, Help & Troubleshooting] TheAssembler:
I'm from Argentina... things doesn't work as well as in countries from 1st world (as we can say Canada is one of those).

I took it to my carrier repair center... twice! The first time they hand it back to me just with a hard reset arguing that the problem was solved. The second time I assume they send it to Samsung repair center and Samsung asked the replacement for a new phone... I had contact only with the carrier (Personal).

The thing of the unit replacement instead of the camera repair, is done because we have lots of troubles to let spare parts coming into our country (imports are restricted to support the local industry, just we don't have micro-electronics industry). Samsung here is buying assembly kits and assembly the phones here... yup, you understand right, the phone came disassembled from... China, and "Samsung" assemblies it back. Just to let you know, this phone that saw the light late 2014 / early 2015 in the rest of the world, it came to Argentina in july... +7 months of "delay". We are a delayed country! I laugh for not to cry.

I can't complain about signal, it has a good strenght... and where 4G is available it works fine and with an excelent data rate all the time... the problem as I said before, is infrastructure, in my country carriers have just started the migration to 4G (LTE) and the final stages of the migration are set until 2018... yup, other countries will be upgrading to next generation and we'll be still migrating. I hope in a short term period of time they will upgrade all of the metropolitan area infrastructure. Even WiFi is better than my previous device (Motorola Razr i -XT890-).
[Galaxy S6 Q&A, Help & Troubleshooting] flexfulton:
Wow. Thanks for the lesson. I had no idea things are like that in Argentina .
[Galaxy S6 Q&A, Help & Troubleshooting] TheAssembler:
I have no absolute words, it would be nice if you can travel here for holidays, you would love everything you see, is a very good country with beautiful cities to know. The hard is living here and dealing with all of the burocracy the companies use to stick their fingers up to our asses.

When I say "Samsung" I refer to Samsung and all the manufacturers, all they do the same (Motorola, LG, Alcatel, Blackberry, etc), and with all kind of devices... from small home appliances to big electronics consumer (always that it has electronic components).

Isn't all that bad, but we should way much better... we are a country with a great extension, lots of "climates", lands, geo-zones, that any other country would take advantage of it, we are doing nothing with it. Is not all that black as I'm painting, I love my country and I would give my life for this ground... our damage is a political thing, and it will take time to heal but I'm sure we will be standing tall.
[Galaxy S6 Q&A, Help & Troubleshooting] Tltxx:
Got my camera replaced on Sunday and got my phone back on Monday I have the sony camera now before I ahd the isocell one but now having the song camera I am extremely pleased with it the photos turn out amazing! If you have a chance to service your s6 because of this issue please do! For anyone who is wondering I got my s6 services at Vancouver Canada
[Galaxy S6 Q&A, Help & Troubleshooting] bekham76:
I am rooted and knox tripped. Will Samsung Canada check my knox or they will honour the warranty if I have this problem?

thx
[Galaxy S6 Q&A, Help & Troubleshooting] t0nka:
If I open my camera app with the camera facing the table or if it opens by accident in my pocket then I hear the grinding noise.

Is this normal as the camera is trying to focus in the dark or would you say this is the same issue as others have reported?
[Galaxy S6 Q&A, Help & Troubleshooting] flexfulton:
It should never make any audible sound ever and if you can hear it in your pocket, you've got a problem with it.
[Galaxy S6 Q&A, Help & Troubleshooting] TheAssembler:
That's by no means a normal or expected behaviour.... it shouldn't make any noise.
[Galaxy S6 Q&A, Help & Troubleshooting] flexfulton:
Sent my phone away last monday and got it back yesterday. Work order said they replaced minor components. Seems to be operating correctly now. Also appears to be the same camera. I didn't get lucky and get a Sony.
[Galaxy S6 Q&A, Help & Troubleshooting] hvihavai:
I had my camera module (and back cover) changed today. Was a quick fix, took only 1 hour. Had Sony sensor and also got an new Sony sensor.

They said that they have changed quite many cameras, so definitely something wrong with the early devices.