[G4 General] hag911:
red that on reddit

gadgetfreak007

They are one of the worst sellers on eBay. They abuse ebay's policies and maintain a 100% positive feedback. They intentionally give false promises in the beginning when you report an issue and get any negative feedback removed. After 30 days (you are out of ebay's money back guarantee) they will start showing their true colors. I bought two Galaxy S6 phones from them in June from them for 2 reasons - they listed to be coming with Samsung's direct warranty and the item location was Memphis, TN in US.

The phones shipped from Singapore. Upon receiving the phones, I contacted Samsung and gave them the IMEI numbers. Samsung told the phones have NO warranty in the US. I contacted tropical_mobile, and they gave me a fake US# and told thats the Samsung warranty hot line. I tried that number and hit its voice mail, which said its someone who represents Samsung's warranty support. 100% its a fake person pretending to be representing Samsung. I then contacted tropical_mobile again, and was asking them for a partial refund to keep the phone. They promised it and gave me a FAKE PayPal transaction id for $120 ($60 for each phone). The partial refund never came in, and I was well outside the 30 day period for eBay's money back guarantee.

Waited patiently for 4 more weeks. Emily from tropical_mobile kept telling that the refund will come in 24 hours every time I followed up (which I was doing every 2 days).

After losing my patience, opened a PayPal dispute (as advised by eBay customer care) and PayPal reached out to the seller. The seller did NOT agree to the partial refund when PayPal contacted them. (But he told me he will give partial refund every time I followed up). At the end seller told PayPal to have me ship the phones back to Singapore to get full refund. I told PayPal that I cannot spend over $100 for each phone to ship to Singapore. But PayPal said at this stage buyer should bear return shipping. I then opened a dispute through my Bank and Credit card company with a 30 page fax with all the conversation with the seller. I have gotten a temporary credit for the full payment and am very positive that the case will be closed in favor of me. My gain, his loss. The matter could have been settled down with a small partial refund, but seller played the delaying tactics with me, and I showed him what I can do from my part. I reported the listings to eBay (incorrect item location and false manufacturer warranty promise), and don't see any items sold by them at the moment.

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At first, thank you for your input.. I hope everything will going successful for your side.. I think eBay had to delete their account from a long time ago.. I “by mistake“ bought from them for my first time buying online from eBay with no experience at all, you can say i just wanted the LG G4, so I've bought it directly without any thinking.. Also the phone was located in U.S, but i've received it from Singapore, not to mention that they had sold me a product that they didn't have in stock at that time! So i waited more than 10 days before I got it! About the guarantee: after the order i called LG Ukraine service center, and they told me that my model number of my phone H815 didn't covered by warranty by LG Ukraine, especially if i bought it from outside Ukraine. Back to our main concern: thay are know what they are doing pretty much.. And only when i cancelled my order, they sent my phone to me in the same fu*** time ( by chance lol).

---------- Post added at 03:29 PM ---------- Previous post was at 03:21 PM ----------

i don't understand how eBay let him doing that for so long?

customers can stop buying from eBay because of him? and move to buy from Amazon

eBay lose trust because of his "games"?

1. promise warranty that not exist and giving customer fake number to call and confirm there is warranty?

2. item location USA buy ship from Singapore

3. if customer want to return an item he need to pay $100 shipping?

4. in some magic way all the negetive feedback removed

what else he doing to trick the system and the customers?

sound like the FBI need to be involved here