yashsingh1/xdaforums huggingface dataset:
[G4 General] tokyoprogressive:
Thank you. Package due to arrive Friday afternoon Japan time.

I see that Ebay sends me a return shipping label and a packing slip. So i do not have to use the shipping label but I DO have to use packing slip which Ebay sends me according to their website, and then I can use Post Office label? OK. (Theirs won't be for Japanese post office anyway I guess:) )

You mentioned serial #. So far i only have Item #. Maybe it will be on the packing list?

So eBay may ask me what is wrong with the phone, but truthfully I can only say that seller reputation is challenged on the Internet and provide documentation, since I will not be opening package. Of course, I have their last note to me which says:

"5. Restocking Fees/Return: On our site, we do offer 30 days return/refund policy. At any point, if you have any issues with the product, you can contact us and have it returned. We will not charge any restocking fees."

Which is different than their website, which mentions restocking fees. So I should mention to eBay when filing return.

Thank you very much.

paul

UPDATE It just arrived. Fedex, delivered by post office. Sent from 12 Cheow King Road, Singapore 429467

So I guess I am ready to start the return process.

There is a slit across the narrow end of the box where someone tried to open it. Probably Customs, to look inside.

Will take a picture or that as well.
[G4 General] tokyoprogressive:
This sucks. I keep getting this error.

"Access Denied

You don't have permission to access "http://www.ebay.com/rtn/Return/CreateReturn" on this server.

Reference #18.34........."

I thought my photos (5) were too heavy. Made them smaller. I thought Links to forum comments were not allowed. Removed them. Same. What to do?

I went and deleted cookies in OS X Safari. I shut down and restarted.

No change.

Update: went and downloaded iPad app as others are reporting this tonight (Japan time).

Same thing happened. Must be trouble on their side.
[G4 General] tokyoprogressive:
Ok...finally got in after trying a zillion different browsers. Figured out it was my parentheses. Removed them and other things like colons and semi colons and the ")" in such sentences as "1) Bla bla bla" and all was well.

Now one thing. I told eBay i don't want the seller emailing me trying to negotiate. I also told the seller I filed a return and I would only deal through eBay.

But ebay says:

'Thanks for letting us know about the problem you had with this transaction. We're here to help.

Next steps:

If you don't hear back from the seller or you can't work things out, you can ask us to step in and help starting on Sep 28, 2016."

Ok, so if the seller contacts me and offers the refund, does that mean I am ok, or should I just contact ebay on Sept 28 and ignore any communication from the seller? Not sure how to distinguish the seller faking and an actual authored return.

In Ebay's terms it says:

"...Depending on the seller's return policy, we'll provide you with a return shipping label and packing slip. Alternatively, we may ask you to wait for the seller to reach out to provide next steps for the return, such as in cases of oversized or heavy items or when sending an item back to a seller located in another country. The seller may also provide you their own return shipping label."

So should I first receive a notice from eBay or the seller? And who will provide the packing slip? Confused about what to expect if the seller tries to be tricky.

Thanks
[G4 General] Kammex:
Do what eBay says. Use their provided shipping label and packing slip. If the package is opened, just open it and record the serial number. Don't open the seal for the Huawei phone, unless it's already open, then record the IMEI while you're at it.
[G4 General] tokyoprogressive:
1) Ok. So the note should come from eBay, not him? So if I get a note from him, ignore it and then ask Ebay to intervene?

(eBay says he might answer me.. they don't mention who will send me the shipping label and packing slip.)

Also, you said I can use my own Post Office label, so was planning to do that. I read you have to pay 14 dollars or something to use theirs?

2) Package is not open. Thought it better to not open it.

Thanks!
[G4 General] Kammex:
1) I think either should be fine. I'd use eBay's though. If the seller send you his, check if it's the same address, because I doubt it would be.

2) I think it's better to open the package. You don't have the serial number of the phone then. The outer bag (I got my phone in a bubble wrap bag) shouldn't classify it as "opened".
[G4 General] tokyoprogressive:
Thanks... I got an email from them saying 'Hello. No Problem. I will respond to your eBay Return Request. That is it so far.

1) If sender send me shipping label I wonder how it could be for Japanese post office. Will see.

2) In an earlier message he (she?) said,

" Quality of Stocks: Huawei products is totally different from other products. It is fool-proof. If it is tampered, you can see from glance. Because there is a grey wrapper that wrapped the box. It will definitely not able to be open without tearing the wrapper."

But I wonder if this is true. By opening it, I risk their restocking fee. And I will not be able to tell anything about whether it is genuine, new or used.

Maybe I will wait. She/he said will respond to request....wonder what happens now.
[G4 General] mjamous:
Tropical mobile??????? Or EBAY

Dear all

With respect to all of you it's not the fualt of tropical mobile infant its ebay that want support thir customers .

The first thing they will say that sorry contact the saller or anyone else just not to support us !!!!!!!!!!!!!

The problem is with us that we still buying from them tell today.

I will never ever respect a company that they want respect there customers anymore.

Btw i had the worst experience ever with galaxy note 7
[G4 General] Kammex:
I meant that you open the packing bag. The box for the phone doesn't have to be opened. The box will have the phone's info.
[G4 General] onexperia:
Hi, i need your help i bougt a s7 edge from this seller (unfortunately before reading this post) and they charged me $35 over that price total i don't know why. I asked them and they respond that i should ask ebay for the extra price.

Asked ebay and they say they havent added anything to the final price.

The phone has arrived to the shipping addres in the us but i live in south america and will go to the us in october 12, i will stay just 4 days in the us before going back to my cointry and that's when i would be able to see if the phone works well and if there are need for return.

Honestly, i didn't want to recieve it after reading the bad reputation of this seller, and i also see how the negative feedback is only from a few days ago, that means they recieve negative feedback almost everyday and it gets somehow deleted. But as i am not in the us yet to test the phone or send it back i don't know what to do or if i have enought reasons to ask for return and refound.

Sorry for my bad english.

Please help!
[G4 General] tokyoprogressive:
Thanks, Kammex. I have received a notice of a shipping label and i can have it sent to me by email. Seller has said they agree to no restocking fee and full refund in email via email. Now ebay has told me the shipping label is ready. Should I also get a notice for the packing slip, or will this come in the same email (I am on the train now with bad wifi so will wait til I get home. ) Also, I see a discrepancy between their address on the shipping label and the one in the email. Ok?

LABEL PHOTO

6 Ubi Road

#03-04

Singapore 408726

Email from Ebay:

Tan Chwee Leong

12 Cheow Keng Road

default 429467

Should I go ahead and send assuming packing label is in the attachment.
[G4 General] Rob Montoya:
i got the same problem can you give the phone number from tropical mobile.

regards.
[G4 General] hag911:
negative removed again
[G4 General] luisfernando001:
Also scammed by tropical mobile - empty box fraud

I also got scammed by tropical mobile. Galaxy S7 edge started turning off on its own before a week had passed so made a Paypal escalation. I had to pay the shipping back, Paypal refunded the money and the seller claimed to receive an empty box which is not true so Paypal took the money from my account again :(

I have been trying to make an appeal with Paypal by showing the weight information and contents as DHL shipping label says and Paypal refuse the appeal because the seller had "valid documentation", which one time a Paypal agent told me that the police report submitted by the seller wasn't valid BECAUSE IT DIDN'T HAVE BADGE NUMBER AND SIGNATURE. Then in another situation they denied it because "they already had refunded me the money" but the person failed to realize that they then took the money from my account again. Then in another situation they refused it because "we can't change the reason of the appeal from different as described to article not received".

Don't ever buy from this seller and don't use Paypal, their buyer protection is not good as they say as you can see, also, they protect this kind of scammers and take the money from the people just like me and you and don't make it right.

$700 of cell phone + $180 of import duty and taxes + $150 of shipping back has been thrown into the trash for nothing. That's more than $1,000.000 dollars lost.
[G4 General] tokyoprogressive:
Well, amazingly they paid the full thing. I sent it back as Kammex suggested (THANK YOU!!!) via Post office EMS and it arrived in 2 days, unlike the week it took from Singapore to another city and then the post office to mine.

They asked me how much i paid for shipping and I thought they were going to pay that (their Fedex shipping label, which I didn't use) mysteriously said BILL SENDER, which I guess would have been me. Anyway, no restocking fee. Perhaps because I sent complaint to eBay from the start and included that I could not trust them given all the bad reviews. Paypal just informed me they are charging the money back to my card. Now, should I go and live a bad review anyway?
[G4 General] hag911:
unbelievable !!

someone in PayPal helping Tropical Mobile to scam buyers?

180$ import Tax , that's a lot also

from what country?
[G4 General] Kammex:
You're welcome! I'm glad to have helped. At least my $450 wasn't gone for nothing.

No point in leaving a review, it'll get removed since you got a refund, which is why I said to leave negative feedback before since tropical_mobile would be much more likely to give you a refund to remove the negative feedback. Just be thankful you got your money back.

I'd also figure out how to pin my previous posts on how to get a refund properly. It seems like that's the only fail-proof way to return the phone without getting screwed over.

---------- Post added at 01:07 AM ---------- Previous post was at 12:59 AM ----------

You're going to need more than 4 days to get the refund. You'll have to open the box, whether it's sealed or not. Do some stress tests on the phone, such as using it to its full potential (use all of the buttons, play some games, run benchmark programs, check if the battery is charging properly). If it doesn't fail, it should be fine, and I'd keep it.

If you have family members that can do the return, that would be your only chance of getting a refund. I'd only do a return if the phone is defective.
[G4 General] tokyoprogressive:
"I'd also figure out how to pin my previous posts on how to get a refund properly. It seems like that's the only fail-proof way to return the phone without getting screwed over."

Sorry I didn't quite understand this. When you see 'figure out ho to pin your previous posts".....?
[G4 General] Kammex:
I mentioned this before in my previous posts. I knew tropical_mobile will pull off something like that, to tell eBay that the phone was swapped with a fake one or it was an empty box.

It sucks because eBay/PayPal (same company) will always give the seller an advantage if they have a high rep, and we already see that the negative feedback gets removed from the seller's profile.

Sorry to hear about your loss. Don't stress about it too much. From my experience, eventually it'll be something of the past. It feels like $1,000,000 now, but later it'll just be a small fee for a valuable lesson learned.

---------- Post added at 01:15 AM ---------- Previous post was at 01:14 AM ----------

Since the steps I provided were useful, I want to make it a guide/pin it on this thread so that anyone that wants a refund from tropical_mobile can read it and get their money back.

---------- Post added at 01:18 AM ---------- Previous post was at 01:15 AM ----------

I tried calling them and they pick up, and hang up after a few seconds.

You'll need to use eBay messaging or eBay's return system.
[G4 General] tokyoprogressive:
Exactly. It is worthwhile. Thanks again. they even came back and said they wanted to pay the shipping but paypal wouldn't process it in the refund so they asked me to send them a bill. I said thank you and never mind. Should quit while I am ahead.
[G4 General] Kammex:
Of course. Who knows what they'll do with more info... Shipping cost is irrelevant when you get the price of the phone back.
[G4 General] hag911:
i check on terapeak.com

Tropical_mobile sold more then 40,000 phones in the last 12 month !!!!

that's unbelievable that the FBI not involved

and why eBay not doing anything?!

they can let him continue selling but asking him to stop all his tricks , right?
[G4 General] Kammex:
That's exactly what fraud is.

It doesn't help that eBay doesn't keep transactions visible after 90 days. They might even delete it from their system.

tropical_mobile has figured every loophole in the eBay/PayPal system and is using it to his advantage.

You can't ask a serial scammer to stop his tricks and sell legitimately.
[G4 General] luisfernando001:
reply

Yes, they help him because they don't want to upset someone making so many sales and giving them the processing commission. Paypal already told me that they won't do anything because they already made their decision even with the evidence of shipping the product as they told me.

Import tax to Mexico.
[G4 General] vedant59:
So i just ordered a Nexus 6P from tropical mobile yesterday sadly before finding this forum. Should I cancel my order or wait for it to come and then try and send it back?
[G4 General] UnableToResetOldProfile:
How is the after sale service?

I was considering having a phone shipped to Edmonton, but after reading all the return warranty BS that the company puts you through, I have decided otherwise.

The after sales service, have you had to use it?
[G4 General] flinca:
My LG G4 H815 TWN ended up with the bootloop issue a few months after the one year warranty expired. It is too bad because I really liked that phone because it had everything I wanted in a phone including FM radio which I used daily on my work commute. I am trying to get it repaired or refunded by making an extended warranty claim through Mastercard. As far as after sales service, I have not experienced any with this seller. I will avoid LG phones in the future with LG's poor response to this issue. At least Samsung is taking responsibility for its exploding phones and making replacements possible.
[G4 General] Joker2889:
This company is scam, maybe some of the phones are ok but mine was defected after 1 day of use. I am trying to get solutions from them for about 2 months, each time they write some short answer such as "what is your phone number?", "ok I will call you", "let me check for you", "I will send it to your email" (and no email was received).

Don't know how to get refund from them or any fix or new item. I am stuck!!
[G4 General] t0nyZzz:
I get a Z5 premium from this seller and the phone dead two weeks after that. They promised to help return it. But they never really give me the return label. After i open a return request on ebay, they immediately give me a phone call and promised to do a exchange for me. They asked me to turn off the return request on ebay and will process the exchange through e-mail. After i did that, they still never send me the return label.

After that, i asked ebay for help but they said as there is no evidence in ebay message shows that they asked me to close it, so they can not open a return request for me.

So i asked paypal to open a claim. Palpal asked me to send it back, and i send the phone back to their address in US and upload all evidence and tracking number . But i finally lose in the claim as paypal said they unable to verify i delivery it to seller. But it actually delivered. So at last, i lose my dead phone(which may can be fixed) and my money and paid the shipment for return.

They are just a piece of ****.
[G4 General] kolembo:
[MENTION=645439]tonyzzz[/MENTION] Thanks for the story, and sorry about your experience.

So yes, I guess, never turn off your return request.
[G4 General] Laura:):
Run from these guys

I purchased an international, unlocked Samsung S7 with a 1-year warranty, from Tropical Mobile on eBay, 8 months ago, for $660. I did a Samsung update, & now the phone won't turn on at all. Samsung Hong Kong says I need the warranty plus the original invoice & need to **walk it into the store** to get it fixed. They don't have mail service. Tropical Mobile only responds to emails with comments like, "Let me check." I called them & the guy said his name was Donald Trump. He said sometimes electronics don't work long & I should just throw it out & go buy another phone. I do not recommend doing business with this company.
[G4 General] hag911:
Donald Trump?!

you should just throw it ?!

Wow !

Scam peoples and also make lough of them?

that's really evil
[G4 General] jerflash:
I'm not home now but check the video in my thread it shows the box with all of that info
[G4 General] AhsanU:
The item did ship from Singapore, the fact it got here in two business days is amazing.

My only gripe is that we can't unlock the bootloader since this G4 is from a region that LG isn't supporting the unlocking of the bootloader, so lame.
[G4 General] gtg465x:
What? Crap. I thought you could unlock any G4 with the model number H815. It doesn't have any carrier apps on it does it? Truly unlocked, unbranded?
[G4 General] AhsanU:
It is truly unlocked, there is no carrier apps or anything on it. But it is region specific, and those of us that received the G4 from Asian sellers are not able to get an unlock code from LG because of an error on their website. We all keep getting the same rubbish. But there's bound to be a way to unlock the bootloader eventually.
[G4 General] jerflash:
Oh that's pile of ****. I'm sure it has to be an error that they will fix since it is supposed to be unlock able even if it is from Asia. Not a huge deal right now as I did not plan to unlock it just yet
[G4 General] kaleys:
stupid i know but i wanted to mention i got a yellow wrist strap as well from them
[G4 General] moobieboobie:
I'm wondering if I should cancel my bestbuy pre-order for an ATT model and get this one. I would save about 50 bucks and get it sooner. Do you still have a warranty on it and will you qualify for the free battery and microSD card?
[G4 General] Makster:
I am also oscillating between doing AT&T/BestBuy and this one from EBay (currently at $605, btw).

Pros for getting the H815 from tropical_mobile:

- International unlocked version

- Hopefully be bl unlockable soon

- No carrier bloat

- Will get updates before carriers push theirs

- Supposedly LG's 1-year warranty still applies

Cons:

- No returns or exchanges of any kind once the box has been opened (otherwise 20% fee), according to seller's main policy, but one of the descriptions says 30 days for any reason, paid s/h. So, which is it?

- Still don't know if it'll work on AT&T network with LTE

- After $100 gift card from BB, the AT&T ones comes out to ~$40 less

- Will not qualify for LG's battery+sdcard+charger bundle (see LG's ad, it lists accepted retailers)

I think I'll wait to see how satisfied people are with their orders, but currently I am leaning towards this international one.
[G4 General] AhsanU:
You will get LTE from AT&T, it's just a matter of configuring the APN. I was only getting HSPA+ on T-Mobile until I edited the APN settings to allow 4G LTE. T-Mobile and AT&T run on the same bands and frequencies too, so it shouldn't be an issue.

Personally, each option has its pros and cons. Having had a Huawei Ascend Mate 7 for the past couple of months, I've learned the importance of up to date software. The carrier phones will not be pushing out software very quickly, especially with the android market becoming as dense at it is. And with Google pushing out very relevant updates, I think it's more important than ever having up to date software.
[G4 General] barondebxl:
The H815 supports AT&T LTE for sure. Bootloader unlock method will come to it in the future(it says on LG’s site that right now only the European H815 are supported and that they will gradually support other ones).

Personally, as long as these international model phones fully support AT&T’s LTE i wont buy an AT&T variant with all the crap and slow updates and all that. Screw every carrier ?
[G4 General] lethalboy:
Strange.. two days since I ordered from this seller and havent receive a tracking number or shipping notification
[G4 General] scarmona:
Thanks, but you show the software info, I was more interested in the hardware info, where the model number and series are. I'm wondering if all the phones shipped from this seller are the same (shipped from singapore vs US)

On a different note, to those who ordered from Canada, how much did you have to pay for import duties and taxes?
[G4 General] lethalboy:
Hey.. people who bought from tropical mobile..

Quadbeats 3 are included?

North american charger or just the gray adapter?
[G4 General] barondebxl:
Yes quadbeats 3 included and north American charger.
[G4 General] jerflash:
look on the part of the video where i show the box...its on the bottom

I did not have to pay any taxes getting it here in NY
[G4 General] HideYoKids:
I finally got my tracking stuff this morning. Went from Singapore to USA to Canada in two days. Arrives by lunchtime.
[G4 General] scarmona:
What about taxes and customs?
[G4 General] IlyaKol:
Didn't read all four pages, but I'm also confirming that the H815 purchased on Amazon (from Quality Deals Shopping Center) does not come with an extra back. I somehow ordered the black leather which I HATE. Anyone want to trade a white ceramic cover for a black leather cover? lol.
[G4 General] BoldCasual:
Curious about this as well. Why would US customers not pay any customs for products imported from Singapore, but Canadians do?
[G4 General] scarmona:
The seller does mention that he'll pay for US taxes and customs. (why????)
[G4 General] DubelBoom:
Actually happy to see an EU charger as I'm from Israel ;)

Could you please upload a photo with the case on it? Does it seem to ruin the leather?

I really want the leather one, but I'm not sure I could handle without a case for too long haha
[G4 General] HideYoKids:
No taxes, I'll have to see about duty when I pick it up from FedEx this evening.
[G4 General] hamidd5085:
Hi
[G4 General] scarmona:
Please let me know, I want to be prepared for mine when it comes next week.

Thanks!
[G4 General] Makster:
Well, it looks like I just ordered their last black leather phone. :)

$595, and supposedly it is stored in Memphis. Which would explain fast shipping.

I've saved the product page as a pdf, together with the 30-day return/exchange claim, so if anything happens, maybe they'll honor it.

I'm hoping that I don't need it, though.
[G4 General] AhsanU:
View attachment 3348360View attachment 3348362

Personally don't like it. It took a little wrestling to get the case on, then when talking it off, it took the back case off lol. Had to pry the leather back off of it.
[G4 General] barondebxl:
Why ask? If he says he'll take care of it then that should be a good thing right?
[G4 General] DubelBoom:
Thanks!

Does it seem to ruin the leather (scratches and things like that)?
[G4 General] scarmona:
Totally agree, I miswrote, I meant to say why not Canada as well? [emoji4]
[G4 General] barondebxl:
Oh ok lol