[G4 General] tokyoprogressive:
Well, the system seems to have forced me to register with my google account. Still me, Paul Arenson.

Thank you very much Kammex.

So am i understanding correctly:

-First message tropical_mobile I want a refund (please see their note to me) with no restocking fees.

-then do it via Ebay top page (or ok on the product's page?)

-don't open the package--(it is here in Japan, probably arrives in my city tomorrow)

Is that right? Also, I do not have a label printer. Do I just print what eBay (or is it tropical_mobile) send me by email? and take take to the post office (or do I have to use Fedex?)

By the way, I emailed eBay and tropical_mobile before your answer came through. TM probably called me--it was from out of country and I did not pick up. I will post that mail here, It is in the ebay system, so can they weasel out? They also seem to lie about not being able to remove stuff from feedback and they ignore the warranty issue. They say in this new mail that I will not be charged a restocking fee within 30 days, but it is their terms of service that they do. If worse comes to worse, I would pay it, but I will start out claiming that there is enough evidence that they play with the ratings system despite their denials.

I take it I just do as you say, and quote the letter from them:

FIRST THEIR RESPONSE QUOTING MY EMAIL

THEN MY EARLIER EMAIL TO THEM

THEN MY EARLIER EMAIL TO EBAY

====from tropical mobile=====

New message from: tropical_mobile Top Rated Seller(40,901TurquoiseShooting Star)

Hello Paul

Thanks for contacting us on this matter.

We would like to explain ourselves on this.

1. We are not able to satisfy all buyers requests and demands. If we are not able to satisfy customer demands, definitely they will write bad about our products. I hope you can look at the perspective of our positive transactions rather than the negative transactions

2. Feedback. We are not able to removed feedback from our system. Vice Versa. You are also not able to remove the feedback from your account. All Feedback are removed by eBay under their policy. If we do right, definitely, the feedback will be removed.

3. Item Location/Shipping Location: As stated on our listings below the free gifts part, we have already stated that we have 2 shipping locations. We will ship from either location to meet up with our commitment time. Since you are located in Japan, we ship from Singapore is because it is within Asia and it will arrive faster to you

4. Quality of Stocks: Huawei products is totally different from other products. It is fool-proof. If it is tampered, you can see from glance. Because there is a grey wrapper that wrapped the box. It will definitely not able to be open without tearing the wrapper.

5. Restocking Fees/Return: On our site, we do offer 30 days return/refund policy. At any point, if you have any issues with the product, you can contact us and have it returned. We will not charge any restocking fees.

I seek your earliest response

Thank You

Best Regards

Emily

Direct Number: 866 613 6428 (US Toll Free)

Reply

===what I sent them===

No

You said “Don’t file a return” The phone has not yet arrived. It is very strange to say don’t file a return before it has arrived.

Plus I found on the Internet you are not located in Tenn. You lied. And you erase negative feedback This has led me to not trust you. it also does not have a US warranty according to sources. I have decided I will open a claim with paypal and ebay unless you take it back without a restocking fee.

Your company has also erased negative feedback. You cannot deceive customers. I believe your phone will arrive with defects as I have found may such claims on the NET.

And I quoted some of the negative feedback.

====This was the earlier message from them====

Good Morning, This is Emily. I saw that your shipment is going to be delivered to you soon.

I would like to know if there is any issues with the product you received.

Should you have any issues or require assistance to set up your new phone, Please send us a message first and let us know your issues. We will definitely assist you to our best possibility and knowledge.

PLEASE DO NOT OPEN any return request first on eBay to avoid restocking fees.

THIS SEEMS HIGHLY SUSPECT, CONSIDERING THEY SAID I COULD RETURN IT IN THEIR LAST MESSAGE

We will reply to you within 15 hours.

========

My email to eBay

========

Dear Ebay, I am about to receive a phone from tropical mobile. Although they have a 99 percent good rating, comments on android forums are negative and claim: 1) that the seller lies, they are NOT located in memphis but in Singapore 2) That the phones are NOT warranteed by the manufacturer despite their complaints 3) That they play with the ratings system to remove negative ratings In fact, I just got this message: " would like to know if there is any issues with the product you received. Should you have any issues or require assistance to set up your new phone, Please send us a message first and let us know your issues. We will definitely assist you to our best possibility and knowledge. PLEASE DO NOT OPEN any return request first on eBay to avoid restocking fees." This is very odd. I have a right to open a return request. this makes me suspicious. negative reviews mostly: (quoted) I now have a bad feeling about Ebay, Paypal and this seller and want to know your opinion. We are told Ebay is 100 percent safe and I fear i may be getting a lemon of a phone or something not new. the warranty also appears to be fake and their location is NOT the US as they claim but Singapore. PLEASE reassure me or tell me how to resolve this BEFORE I find something wrong, Paul Arenson verified Paypal Business account.