yashsingh1/xdaforums huggingface dataset:
[Galaxy S6 Q&A, Help & Troubleshooting] TheEndHK:
I head to Samsung svc yesterday and they only took ultra speed of 2hrs to replace a new camera for me. Now my OIS shaking issue completely gone but was Sony sensor and now ISOCell.
[Galaxy S6 Q&A, Help & Troubleshooting] gitti_italy:
Bad repair story here in Italy.

Had Sony sensor on a device bought on August. It came with 5.1.1 preinstalled, so this OIS issue should be a problem related to early devices.

14 business days (and two e-mail reminders after 10 and 12 days) to get a new camera sensor from Samsung. Shocking.

Explicitly asked for Sony, got ISOCELL.

During the disassembly, something went probably wrong so I had my back cover replaced. Unfortunately, the replaced black cover does not provide any information on my IMEI and serial number, so I have a 2 month old flagship device with a spare part. That's not acceptable for me, it looks like a repaired phone.

Were all your back covers be replaced? Is this a standard procedure?

TIA
[Galaxy S6 Q&A, Help & Troubleshooting] hvihavai:
I'm fine with a spare back cover. It's made of glass and not designed to be really opened so I believe I will break quite easily.

I got an "IMEI & S/N Ticket" document after my repair because the back cover was changed, so quite normal thing to happen. It has the model, imei, s/n information and "authorised service center" information and even technician's signature.
[Galaxy S6 Q&A, Help & Troubleshooting] TheEndHK:
Yes, my production batch is very first(March) so I got camera issue and I've no choice but replace it. It seems Samsung invested more in HK(I've heard the China svc is also very slow and bad) so we've got superior services here, very premium level. I know now why many China guys went to HK buy Samsung.

Yesterday, weird, got only very seldom customers in svc so I was lucky to get quick repairing, actually spend only one and a half hour ago. I'm real surprised and shocking at the moment when I received SMS told me go back to take it :D, maybe they just got in new parts and I'm very lucky enough. They managed only changed the camera module to me, no new back cover or motherboard so I'm with the same IMEI and serial number(I checked it via PhoneInfo App afterward).

They've only got few Sony leaves for S6, so it's a bit hard to get back Sony now. Sony is real clear and sharp, I'm also disappointed with ISOCell but in reality, ISOCell is more useful for daily driver or normal user. The color and exposure control is better now, so I think it is a fair trade. Both got pros and cons, no real winner. If you have time to play Pro mode to change the color temp, saturated or highlight/shadow then Sony is way more suitable, for professional photo taker. But if you just want to shoot Auto all times with S6 like me(I got S6 bcoz wanted the camera acting fast for point and shoot, if I like to deal with manual mode, I actually would prefer to get a real Sony phone like Z5/Z5c instead), ISOCell indeed is more better for casual use with no brain.
[Galaxy S6 Q&A, Help & Troubleshooting] gitti_italy:
Thanks again for your post.

Here in Italy, as a flaghsip customer, I'm in a so called "Samsung Exclusive" program. We should have priority repairs in 24/48h. I can get assistance by appointment, Samsung calls it "Face-to-Face": my phone was supposed to be repaired in a matter of hours.

IMHO this is the right approach: breaking the glass should be an exception. Glad you still have your unique information on the back cover, it feels premium.

100% Agreed. I had the chance to compare Sony and ISOCELL, I also have my private point-and-shoot comparison on Google Drive. Absolutely no clear winner, but I prefer the Sony because of better macros (IMHO), contrast and for the sake of science, to keep making comparisons. :)
[Galaxy S6 Q&A, Help & Troubleshooting] TheEndHK:
I'm stuck now, both sensors don't satisfied me. IMX240 got color and EV issue in some conditions while ISOCell quality isn't top notch.

I was actually most shooting with manual mode with my Sony Z1c(switched to S6 bcoz I want Iphone like experiences with fast point and shoot, I want high quality photo without brain but now I used to have lower quality).

I'm considering to get Sony Z5c later when it become cheaper and fall back to my beloved Sony manual mode. My Z1c indeed got better color and exposure over S6 ISOCell, and the Z5c focus speed just as fast as S6 this time. The only thing hold me back is the nice OIS on S6.
[Galaxy S6 Q&A, Help & Troubleshooting] TheAssembler:
I didn't said anything about this (I think) but my first device had the ISOCell sensor... this new device have the Sony sensor.

Which one is better, IDK! The ISOcell was, IMHO, way much easier to use... point and shoot, shoot and forget. Great photos were taken 90% of the time... now I'm struggling a little bit more to get better photos, but I don't have really HARD tested.
[Galaxy S6 Q&A, Help & Troubleshooting] TheEndHK:
Yes, I agree. ISOCell is easy to use, mainly better EV got captured and slightly corrected color. Sony is more clear especially at extreme low light or high ISO so won't be real useful for most guys but good for benchmarks so Samsung shipped all Sony for reviewer.
[Galaxy S6 Q&A, Help & Troubleshooting] gitti_italy:
Agreed. I suppose they are optimizing the software for the isocell sensor.

I was happier with the Sony sensor, but ISOcell is also capable of taking very good pictures in auto mode.
[Galaxy S6 Q&A, Help & Troubleshooting] TXRangerXDA:
I had this issue with my S6 Edge and contacted AT&T (my carrier). They sent me a new (certified like-new, so not really new) phone replacement. While I was waiting for it, I was able to start reproducing the issue. If I am outside and the phone is warm, or if I play a game, download a lot of data on LTE to heat up the phone, then it happens every time. When the phone cools, it stops happening. The replacement arrived, I set it up, and then played a game for about 3-5 minutes and then double tapped the home button and sure enough, the grinding noise is in the replacement as well. Can others reproduce it by letting the phone heat up some then launching the camera? I'm thinking that replacing/repairing won't do anything at this point.
[Galaxy S6 Q&A, Help & Troubleshooting] Trsd:
I have the same problem. Started about 3 month after I've got my phone. It's getting progressively worse. It was rare at the beginning. Now it's happening almost every time and sometimes it doesn't stop at all until I restart the camera app. Sometimes I have to restart the app multiple times before I can finally take a picture. It's very frustrating. I've tried clearing the cache for the camera app and wiped the cache partition for the phone. I've also tried testing the camera using *#0*# hidden test mode. No improvement at all. I guess it might be a hardware issue with the optical image stabilization. I might have to replace the phone.
[Galaxy S6 Q&A, Help & Troubleshooting] TheEndHK:
My old IMX240 also got issues when phone heat up, been changed to ISOCell and never have problem, completely no noise or shaking now. If you got the noise again, I'll suggest you to send it repair again, maybe they actually didn't fix it for you if poor service in AT&T.
[Galaxy S6 Q&A, Help & Troubleshooting] ysrini:
From Singapore - First batch of S6, 12 Apr 2015. Had the same grinding problem, went to service centre, replaced camera module in 1.5 hours (that was very fast). Went from Sony IMX240 to Samsung ISOCell. They have also wiped the data and I have a new firmware (AP: G920IDVU3D0J6, CSC: G9201IOLC3DOJ6), which is not even in Sammobile or samsung-updates yet. Hmmm?
[Galaxy S6 Q&A, Help & Troubleshooting] gitti_italy:
I asked Samsung if that is the reason they switched from Sony to ISOCell, but of course they didn't confirm.

TheAssembler had an ISOCell sensor and now got a Sony, so it should not be exclusively related to the Sony sensor.

---------- Post added at 03:19 PM ---------- Previous post was at 03:06 PM ----------

Oh man!

Next time I will come to Singapore, make my phone repair and come back to Italy (14 business days): it would be way faster!

Could you please check if you still have your IMEI - S/N on the back cover of your phone or they replaced the whole back cover in your repair too? It should be on the bottom, after "made in vietnam by samsung"

Thanks!

PS: are you able to take RAW pictures in Pro mode with the latest firmware iteration (U3)?
[Galaxy S6 Q&A, Help & Troubleshooting] ysrini:
The Back cover remains the same, with my IMEI and serial number. (They had changed the camera module + tape, so cover remains the same) Also a couple of small bubbles which were noticeable at the back are gone now.

I still don't see the RAW feature in the U3 firmware :rolleyes:
[Galaxy S6 Q&A, Help & Troubleshooting] TheEndHK:
You asking services center they won't know about technical stuffs. Sure there must be little OIS defective units presented in ISOCell too but 9 out of 10 here come from Sony.
[Galaxy S6 Q&A, Help & Troubleshooting] dr0idman:
Hi. Where did you go? I heard Plaza Sing centre service is very bad.
[Galaxy S6 Q&A, Help & Troubleshooting] gitti_italy:
Glad to hear your positive story.

Here they broke my back cover, Samsung says it is a "normal consequence of repairing", so no more serial/imei for me. Some other users here had their back cover replaced during the process

Can't understand why we are not supposed to take RAW pictures
[Galaxy S6 Q&A, Help & Troubleshooting] ysrini:
Hi, I went to WestGate @ Jurong East.
[Galaxy S6 Q&A, Help & Troubleshooting] gitti_italy:
Hi again!

I also asked Samsung Italia. I pointed them to this thread and some other ones out there, including two posts by users in their official Italian community (offical answers: contact our service centers).

I was also told that they do not recognize anything written on the internet that is not on their official community. It is like we are lying, fabricating stuff and wasting our time here :)

It is not true because I didn't feel alone and I've found here the best resources to understand what was going on.
[Galaxy S6 Q&A, Help & Troubleshooting] TheEndHK:
In some countries like Italia or India, it seems svc will only follow stupid working guides. Never expect any real services offer from them. Do you actually think that they own enough knowledge to read XDA?

If you want services, I think really, only Apple in your country.
[Galaxy S6 Q&A, Help & Troubleshooting] TXRangerXDA:
Yeah, I went to a service center yesterday and he was able to reproduce it. Can't open a new warranty claim because they haven't received the old one that I shipped back yet. When they get it, they will send me another one. My only other choice is to send it to Samsung with about a 10 day turnaround time. This one does have a Sony sensor, so I'm hoping random chance will get me a Samsung sensor that doesn't grind when I open it. Easy enough to reproduce with a little heat (play a game) and shake it lightly. A little frustrating, but hopefully it will get resolved.
[Galaxy S6 Q&A, Help & Troubleshooting] girishm:
you don't need to do any of those things, just shake your phone vigorously and try opening camera app, it happens. Have been able to do that all day long.

But in my case it happens for ~2-3 seconds and after that it's all normal, so not sure should I go to Samsung service yet....:eek:
[Galaxy S6 Q&A, Help & Troubleshooting] EpicLPer:
It's completely normal, when you (or the phone) activates camera and yes flashlight only counts as camera too there'll be a little motor activated in the camera module which, if on a certain position, sometimes makes a buzzing noise due to it failing shortly to set the zero position of the lense. But because you move the phone slightly when doing so you'll eventually free it from there and it'll stop doing this noise.

It's nothing to be worried about and in fact you can't really damage anything there anyways, if you shake your phone while the camera is off you can hear the stabilisation plate inside wiggling around heavily, sometimes even when in the pocket and walking around in a quiet area. Once you activate the camera this is gone due to it correcting the movement.
[Galaxy S6 Q&A, Help & Troubleshooting] ysrini:
If it is as how you say, then there is no reason why Samsung service centres should change them, but they do. Certain users are able to reproduce the issue after playing heavy games, as well as users are reporting it takes time to stabilise at worst cases.

So I don't think it is normal at the first place.
[Galaxy S6 Q&A, Help & Troubleshooting] gitti_italy:
I've experienced that issue and IMHO there is nothing normal. The shake continues for seconds, here it is an example: https://www.youtube.com/watch?v=N0U9K9YhlCU
[Galaxy S6 Q&A, Help & Troubleshooting] Kipp34:
So I just got my phone back from repair (was repaired in British Columbia) and I noticed that the focus seems to be hit or miss when lighting is not optimal. I compared it to my wife's S6 and there is definitely a difference. Looks like I still have an ISOCELL sensor. The paperwork stated that they:

"Replaced main camera/b cover tape/ S/W reloaded and data cleared"

I am now back on 5.0.2 and it wont update to 5.1.1 (I am on telus and the update should be readily available). Anybody else have these issues?
[Galaxy S6 Q&A, Help & Troubleshooting] TheEndHK:
It's weird, my ISOCell focus is identical to IMX240 even in extreme low light like 1/7th or 1/10th shutter speed, it still can focus just as good as my old IMX240. I think some ISOCell units are also defective, you should ask them to repair again.

Try upgrade to 5.1.1 via Odin, recent firmware might be improved the focus too.

http://xdaforums.com/galaxy-s6/general/how-to-update-components-firmware-t3189969

*#34971539# and capture a screenshot(Phone/Cam FM Ver Check) for me, let me check out your camera firmware ver.
[Galaxy S6 Q&A, Help & Troubleshooting] gitti_italy:
Sorry for bothering (anyone in this thread). Did they break your back cover, replacing it with a spare part without serial number and imei (on the bottom, just below "made in vietnam by samsung")?
[Galaxy S6 Q&A, Help & Troubleshooting] Kipp34:
https://drive.google.com/file/d/0B7alU09KaaP5a2hYRlA1UW01YUE/view?usp=sharing

Is there issues with downgrading to 5.0.2 from 5.1.1? Could this possibly be the issue for my phone not recognizing OTA updates?

---------- Post added at 06:53 PM ---------- Previous post was at 06:53 PM ----------

No they did not break my back cover as far as I can tell (made in vietnam and IMEI is still there).
[Galaxy S6 Q&A, Help & Troubleshooting] TheEndHK:
Mine FW same with you. I have no idea why you got problem, highly possible your camera module is still defective on the focus part or maybe 5.1.1 focus better.
[Galaxy S6 Q&A, Help & Troubleshooting] Horridge:
Finally got round to handing my device in to my local Samsung Repair Centre today. Hopefully there shouldn't be any problems and the camera is just simply and quickly replaced.
[Galaxy S6 Q&A, Help & Troubleshooting] leeming101:
How did you get on? Considering taking mine to a repair centre in UK, but I have just rooted and I don't know if the tripping of KNOX is an issue with warranty..
[Galaxy S6 Q&A, Help & Troubleshooting] Horridge:
Not heard anything yet, they were going to send it away and I was told it could be up to 10 days.

Camera shouldn't be affected by tripping Knox, but I'm sure they'd use that as a reason to not cover it under warranty. Thankfully I haven't rooted mine.
[Galaxy S6 Q&A, Help & Troubleshooting] gitti_italy:
The problem will get worse, so you should consider to fix it if you don't want to live with it.

If they argue that it is a software issued caused by yourself, feel free to point them to this thread. I would be happy to share my repair sheet, if that could help.

---------- Post added at 03:09 PM ---------- Previous post was at 03:06 PM ----------

Is your phone back? Did they replace the previous sensor? Did they brake your glass black cover (a spare part does not show your email and serial number)?
[Galaxy S6 Q&A, Help & Troubleshooting] Horridge:
Picked up my phone on Saturday, the back glass looks the same to me, it's got my IMEI, etc. The camera sensor was replaced, I did have a Sony one, but now have an ISOCELL one. No sign of repair; other than there's a tiny scratch on one of the corners of the bezel, which I'm sure wasn't there before...
[Galaxy S6 Q&A, Help & Troubleshooting] Enterprise-D:
Hello,

My Galaxy s6, has the same issue, and unfortunately my warranty was denied when I sent it to the repair center (in France) as it is knox tripped...:(

I can live with it as I don't often use the camera function, but I'm afraid that it may get worse...

Should I get it repaired anyway, probably by paying ?

Thank you.
[Galaxy S6 Q&A, Help & Troubleshooting] gitti_italy:
Thanks. The service center said 70% of phone glasses are "normally" broken. According to feedbacks on this thread, it seems quite the opposite to me. I also got one scratch and some glue. I've insisted to find another solution, but they said that everything was normal (14 business days to repair a 1 month old flagship, broken glass, isocell instead of the top dxomark rated sony).

IMHO it's truly embarrassing that you can get back a phone in a worse state after an official repair: if Samsung opted for unibody, they should also consider the Apple way and replace the whole smartphone.

Sorry to hear that.

In my case the issue got worse in a very short while (couple of weeks). How much did they ask for a repair?
[Galaxy S6 Q&A, Help & Troubleshooting] Enterprise-D:
They ask for 90 euros to replace the rear camera, and it will be done independently of Samsung...

I will probably wait for 1 or 2 months before taking a decision, checking how the issue will progress

Envoyé de mon SM-G925K en utilisant Tapatalk
[Galaxy S6 Q&A, Help & Troubleshooting] gitti_italy:
I don't know if you have time (and energy) to speak with a consumers' associtation and ask for help, but there are some useful info for EU consumers:

https://fsfe.org/campaigns/android/liberate.en.html

http://piana.eu/root

Also, in this thread there are a lot of people suffering from the same issue without rooting their phone
[Galaxy S6 Q&A, Help & Troubleshooting] gitti_italy:
Important update: "we" (me and some friends of mine) bought four Galaxy S6.

Today, the second one started suffering from this issue (ISOCell sensor this time).

50% of defective flagships with less than 3 months. Wow.

This time I will pick for sure another repair center. I will let you know
[Galaxy S6 Q&A, Help & Troubleshooting] TheAssembler:
You should go to a consumers association... in my country 90 euros are like... a lot of money.

What a pain in the ass... really annoying. Samsung should make a recall... there are lots of people that live with this problem and are not aware of it. If I had knew about this problem I should have opted for a LG G4 or an iPhone 6S Plus.
[Galaxy S6 Q&A, Help & Troubleshooting] gitti_italy:
Sure they are. Just to make a comparison, a friend of mine got a new iPhone 5 with 79 € (no warranty, > 24 months): no wait time, instant swap with a refurbished iPhone 5.

Just one thing... If you want to "fight" for your rights, you should apply for seller's warranty and not maker's warranty. I mean, you should not ask Samsung to repair your phone because, as a maker, they can do what they want, you should ask your dealer to fix it. If you bought your phone on samsung.com, dealer and maker should be the same.

If you are inside 6 months (I suppose you are) they cannot ask you to prove that the defect came after, it is supposed to be defective
[Galaxy S6 Q&A, Help & Troubleshooting] fiore95:
Samsung has a very bad quality. try to hard reset
[Galaxy S6 Q&A, Help & Troubleshooting] TheAssembler:
That's not even close of being an answer... please read the 13 previous pages and be aware of the problem and how it's solved.
[Galaxy S6 Q&A, Help & Troubleshooting] m.shiha:
I have the same problem with my s6 edge but with sensor SLSI_S5K2K is it the same isocell sensor or different one ?? This problem I only notice it after update 5.1.1. , is there any chance to be a software problem and may be fix with the marshmallow update , should I go to service center now or wait for update , if I have chance to replace it with 6edge plus will I found the same problem? ?
[Galaxy S6 Q&A, Help & Troubleshooting] Adityadaswani:
S6 edge camera buzzing sound

My s6 edge is making buzzing sounds can anyone help me out to solve it or let me know if there is any other way to get rid of this problem
[Galaxy S6 Q&A, Help & Troubleshooting] gitti_italy:
SLSI = Samsung ISOCell

IMHO definitely not a software issue, contact samsung support

Not a software issue, contact samsung support

---

UPDATE

The other S6 experiencing this issue came back. 10 business days, back glass not broken, isocell => isocell
[Galaxy S6 Q&A, Help & Troubleshooting] mkaushik9:
Same problem started for me yesterday morning when I opened the camera while the phone was charging. Phone was hot when this happened. I was also able to recreate it when shaking the phone and opening the camera. I've sent it for service. Will update once it's back.

UPDATE

Got my phone back after 6 days. Samsung sensor b4 and after. It seems to be fixed. Back plate not broken. Quite satisfied with the service.
[Galaxy S6 Q&A, Help & Troubleshooting] AlphaQ1:
Same problem as everyone else, seems to occur when I have the camera on and gently tap the back of the phone - then it goes buzzing mad.

Will be going to the repair center in Wembley tomorrow, was told that there is a chance of getting the phone fixed same day (fingers crossed).

I have had my device for about 2 months now, issue appeared randomly a couple of days ago - it is definitely a hardware issue. I just hope the turnaround times are shorter than 10business days, otherwise I will be without a camera on Christmas, New Years and at my friend's wedding....

UPDATE: I have an SLSI_S5K2P2_FIMC_IS - Samsung sensor (if that makes any difference)
[Galaxy S6 Q&A, Help & Troubleshooting] WolfsFang:
This occurs to my friend note 4 when he opens his camera and attempts to focus on a object. First thought that came toy mind is that the issue is with the ois since it is the only moving part in our phones aside from the rumble pack (what ever you call it). He has dropped his phone a few times now. For anyone who has this problem have you dropped your phone?
[Galaxy S6 Q&A, Help & Troubleshooting] AlphaQ1:
Haven't dropped phone, I've only had it for 2months and it has always been in a nice Spigen case!
[Galaxy S6 Q&A, Help & Troubleshooting] AlphaQ1:
Gitti are you sure about that?

According to phone arena:

SLSI = Samsung

Sony = Sony

I would post the link but as a new user I can't :( - if you google "S6 Camera Sensor" it's the first post that comes up for me
[Galaxy S6 Q&A, Help & Troubleshooting] gitti_italy:
Didn't drop my phone, 100% sure :)

---------- Post added at 10:45 PM ---------- Previous post was at 10:42 PM ----------

Sorry!

Get confused with EXIF data! (LS = Sony, LL = Isocell)

Post edited, thanks!

PS: have you a sony or isocell sensor?

edit: you have isocell. samsung sensors should be less sensible to this problem. Most of sensors here were Sony
[Galaxy S6 Q&A, Help & Troubleshooting] gitti_italy:
double post, sorry :|
[Galaxy S6 Q&A, Help & Troubleshooting] AlphaQ1:
Having skimmed about 8 of the 13 pages.... it seems (in my opinion) that samsung's own sensors are the ones that seem to be causing the issue. Of course it would be interesting to see a larger sample but it wouldn't surprise me if that was true.

I have a Samsung made sensor - but fingers crossed I will give Amazon a call tomorrow and try to resolve it with them rather than having to go to the manufacturer