yashsingh1/xdaforums huggingface dataset:
[G4 General] Tasakas87:
Problem with LG site

Hi, Im using this guide: https://xdaforums.com/g4/general/howto-complete-guide-to-unlock-twrp-t3370003

to unlock the bootloader.. when i go to the lg site and follow the instructions, it asks me to log in.

i log in with my account and it asks me to login again... i have triplechecked my info and they are correct.

(in my lg account it says that i have developer service activated)

Does anyone have a clue of what the f is going wrong?

thanks
[G4 General] EPa:
Tried different browsers?
[G4 General] steadfasterX:
... Plus disable and AdBlocker etc

I had the same issue when using chrome browser with JavaScript and AdBlocker enabled.

Try to use a clean install of another browser without any extensions and ensure you are start from the beginning so do not copy the login url directly to another browser because this will fail as well.

If it still fails write an email to LG support with your imei and device id and they will send you the unlock file this way too.
[G4 General] Tasakas87:
thanks for the response mate i found the answer while googling... everything worked fine :D
[G4 General] leon90xs:
is possible erase the write " Bootloader state: bootloader unlocked!" at boot, with bootloader unlocked?
[G4 General] rezakarimizadeh:
how i can unlock lg g4 bootloader? lg site show this error to me

Unfortunately, your device( United Arab Emirates, (UNITED ARAB EMIRATES), LGH818P.ARE )does not support unlocking the bootloader. Your account will be locked if you enter the wrong information more than 9 times.
[G4 General] WTF?:
You can't unlock bootloader, only certain countries LG G4 are unlockable, I posted a list as one of my threads, as far as which countries
[G4 General] NisseGurra:
Not functional for me, the reboot app ok tho.
[G4 General] :
Thanks! I tried this before, I guess I was doing it wrong..

Though, this just wiped the device. I guess TWRP didn't flash right? :confused:

I used fastboot flash recovery twrp.img.
[G4 General] the_scotsman:
I get the same error. Tried multiple browsers. I suspect it's the phone we have. I have the 815 but it's the Taiwan model, not from the EU. What one do you have?
[G4 General] AhsanU:
Not even sure really. Got mine from an eBay seller located in Singapore, which is disappointing since we still have H815's, it should work.
[G4 General] Derpling:
Not found device ID, i try inputting in different ways, still the same.
[G4 General] DocRambone:
According to LG : the camera will not be affected by unlocking the bootloader:

"Hello,

LG devices have a fully optimized, certified and tested version of Android, and unlocking the bootloader will change the software. For more information, please refer to the below page:

http://developer.lge.com/resource/mobile/RetrieveBootloader.dev?categoryTypeCode=ANRS

In case of the camera feature, there is no effect on it.

Camera applications operate in the same manner regardless of bootloader lock status.

Thank you. "

Hopefully this statement is correct.
[G4 General] *justintime*:
So what will be changed then?... I think those statements are made to scare people off.
[G4 General] tonyeltriton:
I'm also about to unlock now but i was afraid if camera would be affected and now that we know i will unlock bootloader
[G4 General] *justintime*:
Me 2 this evening... Gladly the possibility was faster than I thought.

Finally greenify and add blocker.
[G4 General] barondebxl:
Gonna unlock my bootloader as well. So glad i chose the H815.
[G4 General] DocRambone:
Drm can be affected, i dont care about that so unlocking bootloader an easy decision..

G4 at 560 dpi sooo much better.
[G4 General] NiphraDil:
Just unlocked and rooted, yay..! The hardest part of the whole process was not having a heart attack when I saw the e-mail from LG. Are they intentionally trolling, having it titled "Unlock Key Issue" ? I thought there was an issue with my unlock key :silly:

(on a more serious note, I did the unlocking on linux, if anyone has trouble connecting the adb server, I got it to work by changing the connection protocol from mtp to ptp, and then my G4 showed up on my adb devices list)
[G4 General] :
What about fastboot? I'm stuck on "waiting for device" when using fastboot on Linux. ADB worked fine though after changing to PTP.

edit: whoops, just a Linux permissions issue. Working fine now. I wasn't in the right group.
[G4 General] :
If you still have this issue, I got it to stick with fastboot on a Linux computer. I guess a different version of fastboot.
[G4 General] barondebxl:
Help guys, trying to unlock my bootlpader and when i submit my device ID and imei it says “no found suffix“. what is that?
[G4 General] the_scotsman:
I get that too, and a few others. I suspect it's because it only works for the EU 815. I have the 815 from Asia (Taiwan) so I suspect that's why it doesn;t work yet.
[G4 General] barondebxl:
Oh i see So literally only works for the European model right now uh.
[G4 General] Tomsgt:
I also get the Not Found Suffix error on the LG Developer site and i have the LG G4 model Number LG-H815. This is driving me nuts. Come on LG get with it. Please if anyone figures this out DM me.
[G4 General] the_scotsman:
It's because you're isn't an EU 815. The site specifically says it's only for this model currently.
[G4 General] Tomsgt:
when you are in the middle of making a video on how to use LG new unlock bootloader tool and it fails. major pain in the ass just saying :(
[G4 General] stl-soldier:
Post the fail video anyway. Would be funny.
[G4 General] Tomsgt:
lol that **** takes to much time to post and it be a fail. I would have to spend hours just editing and rendering it, No thanks. but i guess i will just wait until my device is supported :(
[G4 General] lukemo:
Got a problem...I would like to backup app&data before unlocking and rooting and helium doesn't work (I can't activate it with the PC, tried mac & pc with no success)...any suggestion? Thanks.
[G4 General] *justintime*:
Just use the LG backup tool and store it to the microsd. It does a good Job.
[G4 General] lukemo:
Thanks, but does lg backup store data of the apps and settings? It's not clear from the description of the app.
[G4 General] *justintime*:
It restored my WhatsApp messages. So i guess, yes.

Homescreen will be restored. And mailsettings. Etc
[G4 General] Zilol:
I have an LG G4 from my Carrier in Austria (Europe). Its a H815 variant. There is no sim lock, so I assume its a EU H815 variant but I get the "not found suffix" message too.
[G4 General] autoprime:
carrier-branded H815 variants are not allowed to unlock thru official LG unlock page. Only EU OPEN variants.

H815 USA and H815 Asia are also NOT allowed to unlock with official LG unlock page.

Just curious... what is your reported suffix if you add your imei to the end of this URL after the = :

http://csmg.lgmobile.com:9002/csmg/b2c/client/auth_model_check2.jsp?esn=
[G4 General] Zilol:
<response req_cmd="auth_model_check" status="OK">

you mean that?

---------- Post added at 02:58 PM ---------- Previous post was at 02:57 PM ----------

mine is a t-mobile version, the buyers says TMA (t-mobile austria) but I dont have any branding. there are no apps, etc.

---------- Post added at 02:59 PM ---------- Previous post was at 02:58 PM ----------

ATMAVK thats the suffix, what does it tell?
[G4 General] autoprime:
it shows why suffix did not pass in LG unlock site. "TMA" is the carrier name... if it said AUS instead (for your country) then it would have worked.

if EU country code is in the suffix then it is unlockable. if carrier code is in suffix it is not.

on an unrelated note... mods have shut down the gofundme thread. anyone wanna make some last minute contributions before it ends? we're about $200 short of 2 devices.
[G4 General] Zilol:
so how positive are you, that other models (including the carrier branded) will become officially unlockable?
[G4 General] autoprime:
official thru LG website? maybe no others. it's really too early to say though. but for now LG seems to only be doing the unlocking as almost a beta test... which is why theyre only allowing the unbranded EU variants to unlock... no carriers can get mad at them if something gets messed up.

our hope is to find a way to unlock them without needing the LG website.
[G4 General] v1ne:
Does the g3 method work to get into twrp? Ill have a go tonight after i unlock the bootloader.
[G4 General] THATTON:
This is what mine shows and I get the error as well:

<model>LGH815</model>

<suffix>AUSAVKS</suffix>

<msn>505KPTM003369</msn>

<esn_date/>

<sw_version/>

<sw_url/>

<sw_locale_url/>

<sw_recommand_uri/>

<app_version/>

<app_url/>

<cs_em_flag>N</cs_em_flag>

<cs_em_uri>N</cs_em_uri>

<chip_type/>

<prod_type/>

<buyer>USA</buyer>

<file_name/>

</auth_model_check>

</response>
[G4 General] autoprime:
ah yes you have the USA model. unfortunately only european variants work with the official unlock. :(
[G4 General] xxlikquidxx:
i also got the "suffix" error. Got my International H815 from an ebay seller from Singapore. My suffix shown "ASEALB" after running the EIMEI check. What does ASEALB means?
[G4 General] the_scotsman:
Asian 815 won't work with the LG bootloader unlock, thats why you get the suffix error. Not sure what ASEALB means.
[G4 General] dxzh:
LG-H815 from 02 store in UK

FYI, LG-H815 bought in O2 store in UK this week has suffix A02UVK - response to IMEI check is below:

"<response req_cmd="auth_model_check" status="OK">

<auth_model_check>

<result>2</result>

<esn>[_______________]</esn>

<model>LGH815</model>

<suffix>AO2UVK</suffix>

<msn>505KPPB098424</msn>

<esn_date/>

<sw_version/>

<sw_url/>

<sw_locale_url/>

<sw_recommand_uri/>

<app_version/>

<app_url/>

<cs_em_flag>N</cs_em_flag>

<cs_em_uri>N</cs_em_uri>

<chip_type/>

<prod_type/>

<buyer>O2U</buyer>

<file_name/>

</auth_model_check>

</response>"

Given that this particular G4 is locked with "not found suffix" message, I will be returning it later today for refund (and sticking with my G3 for a little longer).
[G4 General] nipun1110:
I got "no device found" error. Mine is H815T. I know it's Singapore model & it should not be supported right now. But everyone else is getting that suffix error, why not me?
[G4 General] jagman96:
Somebody please pm me the gofundme link so I can throw in $20.
[G4 General] the_scotsman:
That's a problem with your computer. Off you are getting that message with adb commands. You need to install the driver.

Sent from my LG-H815 using Forum Runner
[G4 General] climo:
I received the same device not found message with my H815T also but mine is from Hongkong as stated on the box HKG. I can get to the bootloader screen with adb commands also. Maybe since we have a T suffix it's says device not found. No worries I can wait!
[G4 General] mfaine:
A purely hypothetical question: Is it possible to disassemble the existing unlocker for the EU models and just remove the check for the suffix, have it skip that part of the code or just always return true? Not that I'd ever condone such a thing.
[G4 General] nipun1110:
hey nice to have a brother :)... ok can u tell me one thing, in which region u r using the phone & how is your speed of charging & battery drain? also did u find any weird problem in reception or complaints about the recipient cannot hear u clearly very often?
[G4 General] climo:
I'm using my H815T here in the Philippines and it works well no issues. Using the included charger it takes the phone about an hour to fully charge which seems quick to me. I do notice the battery drains kinda quickly on wifi but I don't use wifi all that much. Call quality is good and have not heard any complaints from my callers. Overall everything is working as expected. There are a few options like noise suppression and call clarity in call settings that might help you. :good:
[G4 General] blazinandroid1:
Can anyone confirm this will work on Verizon.. Hate to buy the phone and don't work. Due to paying cash

Sent from my SM-N915V using Xparent BlueTapatalk 2
[G4 General] the_scotsman:
Not at the moment.
[G4 General] blazinandroid1:
God I hate Verizon. I think its time to move on away from them.

Sent from my SM-N915V using Xparent BlueTapatalk 2
[G4 General] the_scotsman:
In this case it's not Verizon's fault. LG have only released the unlock for one variant (the EU 815). No one else has unlock yet. Most of us are still waiting.

But from what Ive read, Verizon have removed so much from the G4. Lots of handy features and apps.
[G4 General] Zilol:
To remind you guys again: I have a carrier H815 EU variant but its from T-mobile in my country. T-mobile in my country doesnt do carrier branding. I have NO apps from them and no simlock but the buyer says "TMA" (t-mobile austria) and thats why its not working, even if its "open", the version is apparently not "open market". To say EU H815 variant can therefore be very misleading for some people.
[G4 General] the_scotsman:
There are multiple variants of the 815. Do you know for sure you have the EU variant?
[G4 General] Zilol:
Yeah, I said it multiple times. I get suffix not found too. Im living in austria and bought it from the local carrier, so ofc! Thats why on the lg website it says OPEN MARKET variant.
[G4 General] autoprime:
yes, the suffix must include the country code for an EU country.. for example: FRA, ITA, DEU etc. if the suffix contains a non-eu country or a carrier suffix instead... then it is not able to be unlocked.

LGH815.AFRALD <-- EU

LGH815.ADEUWH <-- EU

LGH815.AITALD <--EU

LGH815.ATMALD <-- Carrier (No unlock)

LGH815.ASEAWH <-- South East Asia (No unlock)
[G4 General] sublimnl:
Is this just for now or permanently? Bought the 815-t to use in Australia.

Also has anyone found any drawbacks to BL unlock? As a previous z3 owner I am a little gun shy. Thanks!
[G4 General] salvatore94:
[MENTION=2684188]autoprime[/MENTION] Mine shows ABALVK, so it is from Balkans Region.

In your opinion it could be unlocked?

I've not tried because I really want to keep, and at least backup before, the drm partition.

Inviato dal mio LG-H815 utilizzando Tapatalk
[G4 General] autoprime:
Official plans... I have no clue.. that's up to LG. All I know is that as of right now this is how it is. It could change... it could not change.

The goal is to get an unofficial unlock method so that G4 users are not controlled by this limitation. :fingers-crossed:

Yes, I would think so.. that is EU and not a carrier. You could try to see if you IMEI/Device-ID is valid on the LG site without actually getting an unlock.bin. After signing into the LG Dev page you can enter your imei/devide-id and go to the next page... if you do NOT get a suffix error then it is unlockable. On the next page it will have a "User-Agreement" page to accept before continuing... just go back or do NOT accept and you will not void any warranty.

Or... just wait for root and unofficial unlock :fingers-crossed:
[G4 General] blazinandroid1:
I have a very strong feeling. A Dev will have this unlocked in a few weeks.. As it is a amazing phone.. Had a chance to play with it yesterday..

Sent from my SM-N915V using Xparent BlueTapatalk 2
[G4 General] DubelBoom:
Info from the Israeli varriant:

<response req_cmd="auth_model_check" status="OK">

<auth_model_check>

<result>2</result>

<esn>************************</esn>

<model>LGH815L</model>

<suffix>AISRVK</suffix>

<msn>**********</msn>

<esn_date/>

<sw_version/>

<sw_url/>

<sw_locale_url/>

<sw_recommand_uri/>

<app_version/>

<app_url/>

<cs_em_flag>N</cs_em_flag>

<cs_em_uri>N</cs_em_uri>

<chip_type/>

<prod_type/>

<buyer>ISR</buyer>

<file_name/>

</auth_model_check>

</response>

Is the OK message at the top says its unlockable or it has nothing to do with it?

This actually isn't my device so I cannot do any further testings..
[G4 General] erwaso:
AT&T never said anything about my previous Optimus G and HTC one x which were rooted and ROMd. Both were exchanged at device support centers.

Keep in mind this is the same as a car warranty, you mod your car and the dealer can't void your warranty if the mod didn't directly cause the issue. But, they can still refuse service if they want.

Sent from my LG-H815
[G4 General] Copp:
LG G4 Warranty Inside U.S.

Where did you purchase it from that it HAS a warranty? Or are you outside the US?
[G4 General] stl-soldier:
Where does this output come from to get the suffix?
[G4 General] auggie246:
I bought it from Singapore telco. It's H815 SEA version
[G4 General] baileyjr:
I have AHUKVK and been as the UK is in Europe should be unlockable? I still get the suffix error. Any ideas?
[G4 General] adz3d:
I have a Vodafone UK model and was excited to unlock it , then I read that if it's branded EU version it cannot be unlocked :(
[G4 General] Eclap78:
Have you tried unlocking it? I have, I'm also on Vodafone UK (H815). I'm stuck on "waiting for device after "fastboot oem device-id".

Do you get the same or do you get the suffix error?
[G4 General] autoprime:
does fastboot devices show the phone tho? Just wondering if any fastboot commands are working at all.. or if just the oem device-id command is hanging. should be no reason you dont get a device-id. but any carrier model won't be unlockable... yet.
[G4 General] Guitarfreak26:
Everything worked fine for me up until the suffix error on a locked o2 uk G4.
[G4 General] liamR:
It's from LG server. You can add your IMEI to the end of the following link and get your device info -

http://csmg.lgmobile.com:9002/csmg/b2c/client/auth_model_check2.jsp?esn=
[G4 General] Eclap78:
you mean "adb devices"? yes, that shows the phone no problem.
[G4 General] autoprime:
no, i mean fastboot devices

if fastboot isnt talking to your phone then no fastboot commands will work.. including oem device-id
[G4 General] stl-soldier:
That <waiting for device> message using fastboot is what I get when the drivers aren't installed properly. In Windows 7 I had to point to the driver in Device Manager manually. In Windows 10 it worked fine automatically. Just make sure you have all the drivers installed, or try a different computer.
[G4 General] Eclap78:
nope :( adb devices does show the phone. fastboot doesn't. after typing "fastboot devices" and hitting enter it just returns me back to the command prompt. Nothing else happens :(
[G4 General] adz3d:
I assume unlocking won't make any difference since it's still branded to vodafone, Another user said in this topic you need to install the LG suite for adb to work properly, that's how I got mine working.

Link for LG PC suite: http://www.lg.com/uk/support/pc-suite

Yep I get the suffix error.
[G4 General] Panzerapple:
Had the same problem just thought I would clarify to people having a problem with fast boot. In device manager when you are in fast boot find the Android device then update driver then search computer for drivers then install boot loader driver. I screwed around for hours cleaning up all my old drivers thinking that was the problem.
[G4 General] :
Anyone know how to reinstall LG's apps after the install wizard? I'd like the remote app back, though I didn't select it during the install wizard after unlocking.
[G4 General] diamond12:
I have all apps installed and see them under

Settings -> General -> About Phone -> Update Center -> App Updates

Maybe non-installed also show up there?
[G4 General] Daptonic:
Is there a way to tell which region the H815 I have is from without breaking the seal on the box?

I replaced my H815T from never MSRP with an H815 and I'm afraid it's the Taiwanese version.
[G4 General] Litheon1:
There should be a 3 letter country code on the outside of the box near all the serial numbers and bands.
[G4 General] Daptonic:
siiiiiiigh ... TWN... back to fighting with neverMSRP for a return. At least I didn't open the box this time.

/Yay for my first one being defective I guess. Lol.
[G4 General] Svartsyn333:
Same here! I own the G4 for three days now and I really try to come along with not being rooted. Gets harder every hour of usage. -.-
[G4 General] :
I had checked there before and nothing showed up. I just realised though that I didn't grant network access to the updates app with AfWall. After fixing that, I can download LG apps again :)
[G4 General] mxpxboi:
I wish you could unlock the bootloader without erasing User Data and Cache. I don't want to have to reset up my phone... Takes a lot of time without root.
[G4 General] MicroMod777:
Just use LG Backup in setting to you sd card and then restore it afterwards. Brings everything back.
[G4 General] mxpxboi:
It doesn't save all my app settings. That's the frustrating part...
[G4 General] Svartsyn333:
That's weird. I used the LG Backup Tool when I switched from G3 to G4 a few days ago and it copied all app settings.
[G4 General] mxpxboi:
Well I'll give it a try, but I've never found anything to backup my app settings like titanium backup does.

I'll report back, once done. Root is super important to me.
[G4 General] Svartsyn333:
The only difference is that you can't choose which apps to restore. You choose which to backup in the process and get an all-in-one package which you can later restore only whole. Plus on this method is that you can also backup all your pictures, media files etc on your internal storage and if you want also include your external sd. If you safe this file to your computer you have a safe whole-phone backup.
[G4 General] mxpxboi:
Well I went ahead and tried and it won't send me the unlock.bin

Wonder if it's because I have the LG G4 Trial H815?
[G4 General] Svartsyn333:
Could possibly be but I don't have enough insight into trial devices as I never owned one. Wish I could be one of those lucky ones like you and get free test devices. But if they manipulate them so you can't do anything behind standard usage they'd be useless for me anyways. I'm still waiting for a Bootloader unlock method other than the official one. Have this phone since Monday and not having root is already killing me.
[G4 General] mxpxboi:
So far everything seems like a normal H815 other than having not for resale stamped on the box and under the battery. But when I try and get the unlock.bin it says something about invalid suffix.
[G4 General] Svartsyn333:
I could imagine they programmed the IMEI of the test devices into the Unlocker. Which doesn't make any sense because you haven't even warranty on this devices, or do you have?
[G4 General] mxpxboi:
I assumed no warranty. They also claimed these are Wi-Fi only devices. But I'm using on AT&T with full LTE.
[G4 General] Diomorgan:
Iunlocked the h815 easily and installed twrp easily with windows 10, but todai at the beach I was showering with the waterproof mobile and the earphone icon appear.did some reboots, butlooks more an hardware problem that shouldn't involve the software unloking.looks like it was a common problem on p500, but now Iwonder if they willfix itornot....we should find a way to relock ass ony do....any experyenceon warranti+unlocked?
[G4 General] stl-soldier:
LG claimed the G4 is waterproof? Tell them you took a shower with the G4 and see what they say about your warranty.
[G4 General] Phurkus:
Is it really wateeproof?
[G4 General] frigidazzi:
No lol. I can't believe that guy did that.
[G4 General] jken5:
I hate to ask but is there any other way to unlock the bootloader on the 815? Currently have the device but no pc to do this method of unlocking. Is it best to wait for the devs method? Maybe a dumb question but would ANY upcoming root method involve a computer free method that could also unlock the bootloader or am I way off? I respect the understand the work they have on their hands and I can be patient. Just curious. Thanks.
[G4 General] mosky69:
My suffix is AOREVK and I bought my phone on Orange, spanish carrier, so I understand it is european model and unlockable, but I also hace the message 'Not found suffix'. Do you know what is the problem?
[G4 General] AvivEliyahu:
My suffix is "AISRWH" . bought it in israel from LG store, how can i tell if i can unlock bootloader or not?
[G4 General] S3V3N:
read : http://xdaforums.com/g4/general/unlock-bootloader-install-twrp-root-t3128241
[G4 General] Ferindel:
Is it the H815 ? If not, you can't.
[G4 General] AvivEliyahu:
It doesn't belong to any phone company but says h815L (I guess it stands for Israel..) [emoji20]