[AT&T Galaxy Note 3 Q&A, Help & Troubleshooting] pmennen:
It is hard to understand how Samsung could release this update (Android 5) with such a glaring bug. Wouldn't they test it with google maps ... which I understand is a very popular application? If they did, wouldn't they eventually run into the situation where they can no longer read the driving directions because of the charging warning? But not only did they release Android 5, they actually forced it on people (like me) without even the recourse of restoring the phone to its state before the update.

Anyway my chat with a Samsung support person summarizes my complaint pretty well. Can anyone offer a better answer than the Samsung representative?

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Please wait for a Samsung Agent to respond.

You are now chatting with 'Roxana'. Issue ID for this chat is LTK1125603933001X

Roxana: Hi, thank you for contacting Samsung Technical Support. How may I help you today?

Visitor: Hi, I have a samsung SM-N900A (called the Note 3)

Roxana: Thank you for the model number.

Visitor: Anyway it said there was a software update available from AT&T. I declined it a few times since I was happy with the way it was working ... but then one time it didn't even ask, and it just updated anyway (To version 5 of android which I guess they call Jelly Bean). Everything works the same pretty much expect my main application which is navigation using google maps. Now what happens is a notification appears at the top that says I should remove my charger because the battery is already charged. But I don't want to remove it because I want the phone to be fully charged when I get to my destination.

Roxana: I am sorry to hear that you are experiencing issues with the GPS navigation after the update.

Visitor: However the notification appears at the top ... right where google maps gives me the directions to follow! ... how inconvenient. Worse yet is there is no way to dissmiss this rediculous warning that I don't even care about.

Roxana: I can understand how you may feel. Let me see what I can do for you.

Visitor: Can I get my old android 4 version back. It was actually working perfectly!

Roxana: When you get the warning message to remove your charger, have you tried to remove and plug it back to see if the message disappears?

Visitor: When I remove the charger ... yest the warning disappears. But then when I plug it back in after perhaps 15 seconds the warning appears again! It says "Info - Battery fully charged. Unplug charger."

Roxana: Do you see the message only when battery is fully charged up to 100%?

Visitor: That is correct. In fact I see it right now. When I touch the message it does absolutely nothing. I can't understand how this can be. Don't many millions of people run android 5. Do all of them put up with this nonsense?

Roxana: I understand your concern. However, by default the phone pop-up the notification alert when the device is fully charged as overcharging the battery may decrease the battery life. I've checked the details. I'm sorry, unfortunately there is no setting to disable it. I wish I could have surely assisted you better if we had an option. We are constantly improving and updating our operating systems, and with every improvement there is always a chance an older feature may be changed or removed.

Roxana: We value your input about your favorite features on our devices. While we cannot revert your device to an older operating system, we will pass along your suggestion for future updates.

Visitor: It does not damage the battery to leave it plugged in. I used to work in battery technology and I know that the charging current goes to a trickle charge level which does not damage the battery. I have left it plugged in for months nearly always charged and my battery has not suffered one bit.

Roxana: I understand where you're coming from. However, I've check the settings of this device and provided you with the available information. As it is default option included which came with software update. Please check for periodic updates on your phone. With new software updates, there will be new features and settings added to the device. I'm sorry for any inconvenience caused to you.

Visitor: I'm wondering ... are there a lot of people jumping up and down about this problem ... or am I the only one using the phone for navigation?

Roxana: Here in live support we didn't get any reported issues. However, by default when the device is fully charged, an alert notification will pop-up on the device.

Visitor: Ok ... I'm signing off now ... still somewhat mystified I have to admit :)

Roxana: We value your input about your favorite features on our devices. While we cannot revert your device to an older operating system, we will pass along your suggestion for future updates.

~Paul