yashsingh1/xdaforums huggingface dataset:
[ZenFone 2 General] Renioo:
I closed the dispute ( I can open another) and messaged them I will open new and won't close it if they don't do something. They reply to my messages however it looped to "it is delivered to agent" lol.
[ZenFone 2 General] corrsea:
Maybe we should invite them to read this thread and post on it.
[ZenFone 2 General] Drew442:
I sent then a link to the thread already and asked them to comment. I suppose there might be a language barrier so they won't.
[ZenFone 2 General] arnoldys:
What an irony. I ordered the flip case for the phone from ebay using standard china post and it just arrive after 2 weeks while this phone that's supposed to arrive faster with DHL is still not trackable.. :(
[ZenFone 2 General] corrsea:
LoL I ordered a Nilkin flip case from aliexpress that arrived in a week.
[ZenFone 2 General] vitor_k:
I sent them an email yesterday (and surprisingly they replied in less than 2 hours) and they told me about the warehouse explosion as well..

They told me that everything should be fine in 48 hours. I'll wait until tomorrow to take further actions, hope everyone gets it working too
[ZenFone 2 General] arnoldys:
What a BS... if the order has been marked posted, it doesn't really matter if they have an explosion. it should've been far away from the warehouse anyway. Did you ask for a proof or weblink to the news? LOL.
[ZenFone 2 General] yurgade:
i am in
[ZenFone 2 General] corrsea:
Funnily enough they had a warehouse explosion in 2013 as well.

http://resources.alibaba.com/topic/801200086/_Eternal_Team_Scammers_Avoid.htm
[ZenFone 2 General] saifbarry:
I'm in the same boat as you guys. Bought on the 7th of May. Marked as shipped on the 17th of May. Received a RFXXXXXXXXXSG tracking number that doesn't work. So whats the plan? When do we open a dispute?
[ZenFone 2 General] chooks06:
Mine was to be shipped via EMS to Singapore. Track given was EXxxxxxxxxxSG.

Now this item is available from one Singapore retailer at S$485 for the 4GB/64GB model and comes with local warranty.

Checked with Asus locally and they told me this model is only available at Singtel with a contract as it is exclusive to them.

Would have less stress had I not ordered from Aliexpress.

If i dont get any reply from the seller by 1700 28 May 2015 Singapore time, i will join you guys in raising a dispute.
[ZenFone 2 General] analyticbastard:
OK, I believe 3 more days are enough for everybody's second tracking number to work. There cannot be another "mistake". Let's open a dispute tomorrow evening if there are no objections.

Exactly.
[ZenFone 2 General] veronr:
so what should we write as a dispute?
[ZenFone 2 General] chooks06:
I suggest we write what's directly applicable to our individual situations. For example. .for me.. I would state that tracking number could not be traced on courier's site (we all have different modes of despatch right? )..and this is something I have messaged them but have no reply (thus I wait till 28 May) and I am wondering whether seller would honour their advertised product. I know for a fact that folks in this thread are fr all over the world..the Chinese nationals (I am Chinese but a natural born true blue Singaporean) culture is a bit challenging. I have dealt with a fair bit of suppliers on Aliexpress and generally most are really just wanting to do business.

The worst case scenario if we do a "frontal assault" is they just pack and FO and if they're no longer on the site, we could be left to fend for ourselves.

I agree with most posts here..we are anxious (and like hell if I'm in the states I could have got a better deal now! Dammit!) But someone here in the thread posted positive experience with this store.

This phone was just released in stages to the world. I would think there could be problems.

If you read the threads on the zf2 flashing root/unroot well..it could possibly be they are struggling to meet orders without possibility of rejects. (I am not supporting their actions though). It's possible they have flashed the phones to clear the problem with the initial firmware. I don't know.

But my personal sentiment is first, we check with them via messages direct. Having registered that then we take a more drastic step - to raise a dispute.

Take note though..I had raised a dispute before (another seller) and the seller just closed it and I ended up on the losing end. Fortunately the seller still responded to my messages and I got back was what due to me.

Sorry for long post. Just sharing my experience.

I am just as anxious as everybody here.
[ZenFone 2 General] veronr:
thanks chooks06!

We are anxious, as I said I'm 3 weeks without a smartphone now, and that's why i'm rushing, and all I want is my phone to be here in good condition so i can start using it. I'm in the USA now, and within a month I have to leave to europe, and if it doesn't come I'd have to wait untill december for someone to bring it to me as I don't trust the postal services in my country. This is my reason, and everybody's got their own reasons. But still the point is that Eternal Team are stalling, they don't respond, they don't want to cancel our order. At least they can cancel the order since they haven't shipped it out yet and evade possible conflicts with the customer since this already has started in the wrong way. But they won't listen.

I saw their feedback before i purchased the phone from them and they were great most of the time, most of the bad reviews were for low quality products and rarely on shipment issues, and that's why i chose them. But they don't live up to their name. Now it's more like Eternal Team - Eternity to get what you paid for
[ZenFone 2 General] Renioo:
I don't think he could just close the dispute - he can either accept or decline your request - but can't cancel it. That's what dispute is for, if you can't get with the seller you open a dispute with request and in the worst case - you can engage Aliexpress to dispute.
[ZenFone 2 General] analyticbastard:
No, Ali Express has the money in the escrow account and will only transfer it to the seller if they judge favorably (which is normally the case). If we collectively open a lot of disputes there is higher evidence of bad behaviour.

And they will not close the shop, this is a large seller and makes a lot of business in Ali Express. I believe that they actually want to make business but they did not have the items and they trust to get them somewhere on the market. Recognising this would highly impact their reputation, but so is leaving presumably dumb buyers uninformed, dishonoring good business agreements along the way. Things must end at some point and this deal's end is very close.
[ZenFone 2 General] chooks06:
Mate.it happened to me though I'm not disputing your input.

---------- Post added at 01:53 PM ---------- Previous post was at 01:53 PM ----------

You could be right mate.

---------- Post added at 01:56 PM ---------- Previous post was at 01:53 PM ----------

My time over target remains as 1700 28 May Singapore time. I reckon that as long as we open the disputes we are on the way..synced disputes may not change the price of coffee....am I wrong though?

Will keep this thread updated..

---------- Post added at 02:02 PM ---------- Previous post was at 01:56 PM ----------

Yo mate..I would get another one in the US with local warranty if I needed it (probably that's what's I'm gonna do here).

It's the need that changes the price of coffee..

I'm still hoping that at the end of this saga we get refunded (even though I'm losing thru exchange rates)..and we have what we wanted (or needed) via other channels.

It's your needs that takes priority mate!
[ZenFone 2 General] veronr:
yeah, but with what money should i buy it? I don't know about you but 340$ is a lot of money for me. And plus i don't know when they'll give me a refund. So untill then I can't do nothing.
[ZenFone 2 General] chooks06:
Same here..I'm a retiree with no income. Thought this was a good deal..should have waited. But this is also my first experience spending some USD 340 on this item.

Given the situation, let's be prepared for the worst and hope for the best.

That's the best I can do. Apologies.
[ZenFone 2 General] arnoldys:
Got an email last night about the warehouse explosion. sent a reply that it 's irrelevant since the order was shipped quite a while ago on 15/5. no reply from them so I have opened a dispute. wait till they reply.
[ZenFone 2 General] yurgade:
i think they think we are stupid
[ZenFone 2 General] analyticbastard:
I will also open a dispute in the evening if my new tracking number does not work (which it won't). Care to join?
[ZenFone 2 General] Renioo:
Me too.
[ZenFone 2 General] veronr:
They just sent me a new tracking number so i'll give them a day
[ZenFone 2 General] analyticbastard:
Third one or second one? :laugh:

:(

To be honest, being that large of a seller I don't think they want to mess up with customers, especially not with 2000 customers at one time. I believe their way of doing business is make the sell first, then worry about the stocks and shipping later. The problem with this is that it might become a nightmare of problems after problems. And they can only offer ludicrous excuses like the warehouse explosion and a long chain of made up tracking numbers. Not being able to deliver in time is also bad business, and they should think about this.
[ZenFone 2 General] veronr:
Second one, and they sent me another tracker for the charger, so both. At least they are trying
[ZenFone 2 General] corrsea:
Yes they don't want to risk a thousand or so negative feedbacks all at once. That would be difficult to recover from.
[ZenFone 2 General] chooks06:
Good luck.
[ZenFone 2 General] veronr:
Well, the new tracker started working and Eternal Team upgraded the shipping service now using UPS express so I think everybody's phone is on their way and Eternal Team are trying to correct the mistake. It should arrive by Friday evening for me. I'll let you guys know when it arrives.
[ZenFone 2 General] Renioo:
You had previously UPS tracking number or some other post service?
[ZenFone 2 General] veronr:
I had UPS expedited it was available only on the day of the sale, but when i saw the item again after few days on their store in the shipment section UPS was not available as a carrier.
[ZenFone 2 General] Renioo:
Should have choosen UPS too...
[ZenFone 2 General] vrnsr:
If they haven't sent it by now, and lied durring the entire process, why should I allow them TO CLAIM that they're sending it again?
[ZenFone 2 General] tbuaron:
Dispute "Original ASUS Zenfone 2 ZE551ML 4G" from "Eternal Team"

Hi,

I have disputed them, they are lying all the time, hope to get my money back.

status: Dispute Escalated - Processing.

I contact DHL by phone to ask if the tracking did shipped. (it didn't)

27 days from purchase
[ZenFone 2 General] chooks06:
Are you able to track your number on UPS? Once the number registers it should be seen on the UPS site.

---------- Post added at 03:03 PM ---------- Previous post was at 03:02 PM ----------

Mate..did they give you another tracking number?

---------- Post added at 03:04 PM ---------- Previous post was at 03:03 PM ----------

I had EMS option when I booked my set.
[ZenFone 2 General] vrnsr:
no new number, just the old fake sg post
[ZenFone 2 General] corrsea:
I think a lot of people most have entered disputes. The total number of sales has dropped from from 1600 at one point to 1482 today. Of course this does not mean they have been successful, probably just the automated counter registering this.
[ZenFone 2 General] yurgade:
hey

i am trying to contact them about canceling the deal but they dont answer for 3 days long

should i just open dispute?
[ZenFone 2 General] corrsea:
Just reading through their recent feedback. On 24th of May there is a customer complaining that he received a ze550 instead of a ze551.

---------- Post added at 07:23 AM ---------- Previous post was at 07:06 AM ----------

It's your decision at the end of the day. My personal experience of Ali express disputes resolution is not good but that does not mean that in this instance it won't work. Eternal are a big supplier and negative feedback will hurt them badly. So they may be prepared to resolve a dispute quickly to avoid that possibility. We've just hit the three week mark since ordering which is about the maximum amount of time most people would consider reasonable. If they had been honest and just said something like we're having logistical problems due to the massive uptake of our order and will resolve it soon then I think they would have had more sympathy. Instead they issued false tracking numbers and have pathetic excuses about warehouse explosions which has exposed their true nature.
[ZenFone 2 General] analyticbastard:
Dispute opened. I cannot put up with this anymore.
[ZenFone 2 General] yurgade:
now they are selling 15k pieces lol

---------- Post added at 10:45 PM ---------- Previous post was at 10:44 PM ----------

kinda hope the whole china wont blow up
[ZenFone 2 General] analyticbastard:
15k pieces they don't have
[ZenFone 2 General] arnoldys:
I checked with DHL regarding my tracking ID and basically they said that the seller may have provided me with the tracking ID BEFORE they actually hand in the goods. In simple term, they have not sent the phone or they used a fake tracking it in the correct format.

------------------------------------------------------------------------------------------------

Good Morning,

Thank you for your enquiry with DHL Express regarding the delivery of your shipment.

Unfortunately, the air waybill/tracking number given may be incorrect as it does not appear in our tracking system. Please check the air waybill number and resubmit your enquiry.

I can confirm it is in the correct format so it may that the sender has provided you with the number before actually handing the goods to DHL in the origin country.

If you require further information please reply to sydsvcdesk1@dhl.com or for immediate assistance please call our Customer Service number, 13 14 06.

Kind Regards,

Liam Fien

Internet Enquiries Executive

DHL Express Australia

----------------------------------------------------------------------------------------------------------------------------------------------------------
[ZenFone 2 General] yurgade:
i had a chat with aliexpress support. they told me to wait until monday if there is no correct number by then to open a dispute and i will be refunded. moreover if they are not answering my contacts after 5 days i can open a dispute and it will be automatically accepted after 5 days.
[ZenFone 2 General] tbuaron:
eternal team will send you after 4.5 days "item shipped" like they did to me, and you will not get your automatic refund.

:mad:
[ZenFone 2 General] yurgade:
this is bollocks
[ZenFone 2 General] analyticbastard:
Is it possible that the seller's strategy was to make a quick sell, wait for prices to drop anyway, and purchase the phone in the market afterwards to make a gain from the difference? In the case of US residents, the opportunity cost is already high because of the official Asus price (and warranty).

It is becoming urgent to open as many disputes as we can.
[ZenFone 2 General] chooks06:
Have submitted my dispute. Will update when new info available.

Requested for cancellation of order and full refund.
[ZenFone 2 General] yurgade:
please do
[ZenFone 2 General] analyticbastard:
Has any other tracking number become active for anybody else?
[ZenFone 2 General] chooks06:
Just got a reply via message from ET...

"Dear xx xx,

we check with agent as they make the label on the parcel mixed, it may some delaying

but don't worry ,the status will be normal as they already clear all parcels,please don't worry for it

Jessie-Eternalteam".

Replied to the effect that it's too late, dispute raised and I have no confidence whether the item being shipped is what is ordered.

Will update again when there are developments.

Was hoping they keep silent for five days by which I should get the refund authorised auto. Damn!
[ZenFone 2 General] tbuaron:
You understand it is another lie.

---------- Post added at 05:59 PM ---------- Previous post was at 05:52 PM ----------

It is scandal that AliExpress let the seller do something like that.

They know that all the tracking number the seller gave to us are fake, Ali need to expel Eternal teem from AliExpress and Alibaba.
[ZenFone 2 General] chooks06:
I will have to wait for the dispute to pan out..nothing else I can do in the meantime.
[ZenFone 2 General] tbuaron:
Same to me, but i wrote on the dispute that i will not accept new tracking number from the seller, i will accept only update on the old tracking number only if it shipped till 18/05/2015.

In other words, I will accept only refund.
[ZenFone 2 General] hi-phile:
Dispute opened yesterday, not shipped, fake tracking.

I got my shipping notification back on 5/17 for Singapore Post, says to wait 5 - 10 days until item can be in the system. I kept checking and nothing appears. So they must have created bogus shipping tracking. I contacted them via message back on 5/26 and they didn't reply. I opened dispute to ask for a refund.

Section 6 and Section 9 may apply in regards to the dispute under help.aliexpress.com/claim_policies.htm
[ZenFone 2 General] veronr:
yeah, we should've done that a week ago, would've won the dispute based on section 6
[ZenFone 2 General] corrsea:
Given the phone is widely available in the States I think it's a no brainer that anybody based in the U.S. open a dispute and get out of this.

The dilemma for me is that if I cancel and purchase from the U.S. it will attract quite a lot of tax and import duty. This is unlikely to happen from Ali express as they declare false values and usually these get through without issue.

Nevertheless these s***ts have really p***ed me off so I'm giving them the weekend and then I will open a dispute.
[ZenFone 2 General] mrcamp:
I agree. As I suggested already, those based in US should get out of this mess. I ordered on the 19th and received it yesterday.
[ZenFone 2 General] chooks06:
I agree too.
[ZenFone 2 General] JuStAdsor:
It looks like a big scam!

Looking at the product page you will see that there is no feedback for this product, meaning that nobody has receive it! My tracking code is also fake. I've opened a dispute and I will immediately escalate it to aliexpress. They are the ones that promoted this sale on the front page!

We were just stupid not to search in advance this company. It seams that they were scamming others as well in the past. Just google them.

---------- Post added at 01:06 AM ---------- Previous post was at 12:41 AM ----------

Yes!

They have exploded in 2013 :))

http://resources.alibaba.com/topic/801200086/_Eternal_Team_Scammers_Avoid.htm

They are just lie!
[ZenFone 2 General] jmw6773:
Might be shipping....

Opened a dispute with Eternal Team about 5 hours ago. Just check my tracking number and it is finally showing a change. Not much, but at least it's in the system now. (This is my original tracking number, I didn't receive a 2nd one.) I'm not planning on cancelling the dispute until Singapore post shows that they have the package in hand.

If you have done so yet, I'd suggest opening a dispute. It seems to be the only way to get something done with this seller.
[ZenFone 2 General] chooks06:
Thanks for the input mate!
[ZenFone 2 General] arnoldys:
Mine still showing error
[ZenFone 2 General] 088x880:
I've got description of my package:

"05.29.2015 12:35 - Information Received (This is not an acknowledgment of the physical receipt of the stated Registered Article)"

Any idea whats that mean?
[ZenFone 2 General] arnoldys:
That probably means that they just book the courier through their shipping software but hasn't actually hand in the goods to the courier company or hasn't been picked up by the courier
[ZenFone 2 General] vitor_k:
Hey guys, my tracking number is now online!

It is the first number they gave me 12 days ago, so maybe some of yours could also be working.

I've opened the dispute yesterday and today they updated it, so it should be fine now. The phone might arrive bu Tuesday or Wednesday next week. Hope to get the right version of it...

Cheers and good luck.
[ZenFone 2 General] chooks06:
Track till you see courier received the package. Between info received and courier pick up may take a couple of days. Once in their hands it hold reach you in the stipulated time.

Hope you get it fast and correct.

---------- Post added at 07:50 AM ---------- Previous post was at 07:49 AM ----------

No change in my status. Remaining 4 days and 2 hours to wait out.
[ZenFone 2 General] Renioo:
2015-05-29 11:19:32

Fri

HONG KONG - HONG KONG

货物到达作业中心 Shipment arrived at facility

2015-05-29 11:19:32

Fri

HONG KONG - HONG KONG

操作完成 Shipment operation completed

Holy crap, my box with potato is shipped. Or maybe it is ASUS, don't know if I can believe them :D
[ZenFone 2 General] chooks06:
??...good luck!
[ZenFone 2 General] chooks06:
Ok..now my potato shipment is registered..

"EXxxxxxxxxxSG

SERVICES sg_post, speed_sg, china_ems,cn_17track

EVENTS

29/05/2015

Notification of shipment

16:05 confirmation, Singapore,

Singapore - speedpost SG

29/05/2015

Notification of shipment

16:05 confirmation - cn_17track"

Looks like everyone is getting theirs registered for shipping today?
[ZenFone 2 General] veronr:
hey, my phone is in the airport near my city right now, as the tracking info says. Just a quick question, it says there UPS:Clearance Completed: The shipment has cleared customs., does it mean I have to pay customs now? I am in the USA
[ZenFone 2 General] corrsea:
Yay, I've just got a message from them saying their agent had labeled the parcels wrong but now it had been sorted. They have also stated that they have sent me a gift as well.

They did not give me a new DHL tracking number but directed me to a site 4px which shows me some activity.

While I'm glad it is eventually coming if it does not come via DHL I will probably register a dispute for the fee I paid for the DHL service.
[ZenFone 2 General] chooks06:
If it has cleared customs then should be no issue. Otherwise if tax is due, it will be held at customs and you would have to retrieve it there after paying the tax. If they declare the value of the package lie enough to be below taxable value (which I think they do) then it should be on the way after clearing customs.

---------- Post added at 12:02 PM ---------- Previous post was at 12:01 PM ----------

Yup..they offered me $5 or a gift for the next order. Waiting for their reply to convince me I should return.. ?

You can check the DHL site a while later to monitor as well...which you should.
[ZenFone 2 General] JuStAdsor:
Same for me after opening the dispute.

It means they did not shiped the item yet. They just advice the post office that they will send a package.

This means they lied regarding the fact that they have shipped the item when they have marked it in the system as shipped.

I'd suggest not to close the dispute yet NAD request for money back.
[ZenFone 2 General] corrsea:
Will do. Off to bed now so will check in the morning.
[ZenFone 2 General] Drew442:
I also got directed to 4px and my tracking number is listed on the 4px and dhl tracking sites.

The $5 discount on the next order is a joke.
[P3300, MDA Compact III General] vaggoul:
Has anyone tried the new Premier microSD card from Sandisk?

I'm interested in buying a new card for my Artemis and recently I discovered this new type of microSD. Does it offer any advantages comparing with the plain microSD? Is it faster or anything?

Any help would be appreciated
[P3300, MDA Compact III General] humps:
I bought the SanDisk Ultra if that's what you mean by premier microSD. And yes, it is much much faster interms of transfer speed. Other thing noticed is TomTom does much faster searching when you enter street names. It is worth the extra money.
[P3300, MDA Compact III General] stooby:
I second that. I have a Sandisk Ultra 2GB in mine and it performs very well with it.
[P3300, MDA Compact III General] vaggoul:
I wasn't talking about Ultra but nevertheless thank you for the info. Maybe I should go for the Ultra card afterall. I really like a fast memory card!!