yashsingh1/xdaforums huggingface dataset:
[Nexus 6 Q&A, Help & Troubleshooting] bauerlucas:
Customer support at moto

Heres my conversation with moto customer support. i was not impressed

Janice (Listening)

Janice: Hi, my name is Janice. How may I help you?

Lucas: Hey my nexus 6 keeps loosing servicew

Lucas: service

Lucas: i saw that this is an issue online. is there a fix yet?

Janice: My apologies for the inconvenience this has caused you, Lucas. No worries I'll be more than willing to help you with this.

Janice: Have you tried any troubleshooting on your phone?

Lucas: Do you know of the problem i have? Its cycling through E,3G,H,LTE and then i get a couple bars with a "!" next to the service bars and i get no texts, phone calls, or data connection.

Lucas: If i do a reset it works again but then it repeats the problem an hour or so latter

Lucas: i have not done any troubleshooting. I dont want to do a hard reset if its not going to work

Janice: Oh I see. You may wait for the next software update that can help the phone fix the issue.

Lucas: I may wait for the next update?

Lucas: thats your answer?

Janice: Yes Lucas but if in case the problem persist even if doing a hard reset please contact us back so we can replace your phone.

Lucas: do you know when it will be? is it going to be today?

Lucas: does a hard reset fix it?

Janice: Yes it might be a big help or you may also try to clear cache the phone first.

Janice: Suggestion

Summary:

Clear Cache Partition

Question:

How do I clear Cache Partition on my device?

Answer:

This will remove any temporary files that may be causing the problem, but will notdelete your files or settings.

1.	With the phone powered off, press and hold the Volume Down button and the Power button at the same time until the device turns on.

You will see the word "Start" with an arrow around it.

2.	Press the Volume Down button twice to highlight "Recovery mode"

3.	Press the Power button to restart into Recovery mode.

You'll see an image of an Android robot with a red exclamation mark and the words "No command."

4.	While holding down the Power button, press the Volume Up button.

5.	Use the volume buttons to scroll to "wipe cache partition" and press the Power button to select it.

6.	"Reboot system now" will be highlighted, press the Power button to select it.

Lucas: well thats better than wait for an update. ill give that a try..

Janice: Would there be anything else that I can help you?

Lucas: ill see if that work thanks for the help i guess.
[Nexus 6 Q&A, Help & Troubleshooting] RP74698:
I'm also facing this issue here in India
[Nexus 6 Q&A, Help & Troubleshooting] rbox:
I had a drop out this morning. :(
[Nexus 6 Q&A, Help & Troubleshooting] jbdan:
Ugh I did too, just recently this afternoon.... Oh well...
[Nexus 6 Q&A, Help & Troubleshooting] meh3884:
So I was able to get back in contact with the one T-Mobile rep who knew anything about phones. I sent an email to him linking to all the threads about this issue. He forwarded it to his management team. Hopefully I hear from them.
[Nexus 6 Q&A, Help & Troubleshooting] h4xdaplanet:
Does this issue seem to happen more on HSPA for you guys? I thought maybe switching to 4g only would help keep the issue at bay (cause it seems to happen on a tower switch or from LTE to 4g). What I found is my phone dropped connection about every ten minutes on 4g only. I didn't even move the phone - was standing on the same exercise machine the entire time.
[Nexus 6 Q&A, Help & Troubleshooting] rbox:
I also saw the problem with LTE only. My phone is normally always flipping back and forth between 3G/H and sometimes E all day long. I also noticed I switch between 3-4 towers.
[Nexus 6 Q&A, Help & Troubleshooting] brando56894:
I was getting this every time I booted up 5.1 based clean ROM, it would take about 3-5 minutes to connect to data but cell would connect within about 30 seconds even though both would have the "!". I thought maybe it was cycling through all the APNS that were listed, so I deleted all but the t-mobile one and it still happened and I was wondering what the hell is wrong. I live in Hoboken, NJ (right across the river from Manhattan) so definitely not poor signal strength. The funny thing is I have no problems with Bliss Pop or Benzo ROM. I'm using Vindicator via Multi ROM for all of my ROMs.
[Nexus 6 Q&A, Help & Troubleshooting] JohnCorleone:
Even though I don't have the Nexus 6 yet I have been having this problem for months and the problems are somewhere in the 4G/HSPA+/3G handoff area because my phone is a bit older and always cycled off of LTE when making a call (used to be mainly to 3G) and now it tries to hand off to H+ then that disappears and my phone hangs up. I have only seen a "3G" icon in my status bar 2 times in the past 5 months and that was just the other day. I did start a thread in the T-Mobile M9 Q&A thread and not one person has reported that they are losing calling/data. I figured that some people would definitely be responding since it was such a big issue on the M7 and M8 but not one person posted a reply.

A Google app is most likely conflicting with the Motorola device itself...and I am willing to bet its that Google Services or Google Connectivity app. Why they need to constantly get more and more into the user's calling and texting information is beyond me.
[Nexus 6 Q&A, Help & Troubleshooting] h4xdaplanet:
I think that this has something to do with project fi integration.
[Nexus 6 Q&A, Help & Troubleshooting] LuCkyCn:
Small world. I'm from the same area as well. Going to a T-Mobile store here will be counterproductive... Unfortunately.
[Nexus 6 Q&A, Help & Troubleshooting] WhatAmI:
Project Fi

It was noted elsewhere, but this really is beginning to look like it's something to do with Google's new "Project Fi" that's not working.

Search for "Project Fi Network" [can't post web site address so goto "fi.google.com {slash} about {slash} network" ]

that starts on the Nexus 6.

Once you read the link it all starts to add up and blends nicely into our problem.
[Nexus 6 Q&A, Help & Troubleshooting] jbdan:
I'm in complete agreement
[Nexus 6 Q&A, Help & Troubleshooting] meh3884:
Yup, because of the date the issue started and how my old Nexus 5 is unaffected, it is continuing to look like a Project Fi snafu that Google is loathe to make public.

Btw, T-Mobile sent me a dusty refurbished phone in a baggy. It does not work any different from my original device and I'll be returning it instead of my better condition original. I continue to use my Nexus 5 in lieu of a functioning 6. Meanwhile, T-mobile has my $770.
[Nexus 6 Q&A, Help & Troubleshooting] TaintedByte:
As expected. I talked to a coworker today who also has a Nexus 6 and he has the same issues. He's going through the T-Mobile exchange process as well but I told him to test out the new phone before sending out his old one since it's more than likely not the phone.

This whole situation is a shame because I've had no other issues with the Nexus 6 other than this. It really does turn the phone into a mini-tablet and defeats the purpose of having well.. a phone. Google's "reboot until we figure it out" is not a good stand to have and we haven't heard anything from either Google or Motorola regarding the status of this massive problem...
[Nexus 6 Q&A, Help & Troubleshooting] jbdan:
Its frustrated me so much I'm thinking about grabbing my N5 until its fixed. The N6 is a killer phone, but has been crippled in a major way....
[Nexus 6 Q&A, Help & Troubleshooting] v8dreaming:
I've had this problem since I got the phone, in January. I fail to see how it's related to Project Fi.
[Nexus 6 Q&A, Help & Troubleshooting] rbox:
Because there is a lot of people who had no problems at all, until last Monday.
[Nexus 6 Q&A, Help & Troubleshooting] chrisram88:
I've too started having signal problems sometime last week. It will constantly switch from lte to 3g and on occasion I will get the ! Icon. I live in greater LA area. There is 2 towers between my house and work so signal was never an issue. Now I have to rely on wifi when I'm at home and at work. I spoke to tmobile chat support and they "reset my signal" on their end last night. I didn't get to see how signal was acting throughout the day today but for the last 2 hours I haven't had it switch. It will go from 1 to full bars but it has kept lte. Maybe try hitting them up and resetting your signal? If this continues till next week I'm going to ask for a bill credit because this is getting tiresome.
[Nexus 6 Q&A, Help & Troubleshooting] timesplitter88:
I just had this problem pop up for me just a couple of hours ago and have tried every solution I could find online with no luck. And actually, rebooting the phone as a temporary fix does not work for me at all.

I can make phone calls no problem, but just my mobile data does not work. I have tried toggling airplane mode, soft reboot, normal reboot (several times), deleting all APN's on my phone except for T-Mobile LTE, deleted and reinstalled Google Connectivity Services, toggling LTE off and down to 2G, and wiping the cache from recovery.

I have attached a screenshot showing my signal with the ! mark and a networking app indicating it is connected to a T-Mobile tower and it "seeing" an LTE connection... :(
[Nexus 6 Q&A, Help & Troubleshooting] burtonfamily101:
This has happened to me 2x since I got the phone Monday. But I am on AT&T, one weird thing is I lost Wi-Fi too. But I disabled the google service and left WI FI off and seems to be good least for more than 24hrs.
[Nexus 6 Q&A, Help & Troubleshooting] meh3884:
Update today. I've been using my Nexus 5 all week but today tried the Nexus 6 again. Within 20 minutes I am back to "!". Now I need to go to T-mobile for them to release the SIM for my Nexus 5 again. I talked to T-mobile customer service on the phone the other night and they wanted me to try using the Nexus 6 so they could get usage data, but I realized after the call I had no idea what their plan was or what exactly they want me to do. I'll have to call again once I get the Nexus 5 SIM activated. I have too many things going on right now to play troubleshooting with T-mobile technicians, going without a working device so they can "gather data". I really just want my money back for this phone and for Google/Motorola/T-mobile to quit wasting my time.

edit: Talked with 7 T-Mobile reps over 3 phone calls today. I got nowhere until the last one when I talked to someone who finally read my account notes and was pretty exasperated that no one had yet bothered to open a ticket with the engineering team. She opened one and says she will be getting back to me within 72 hours. The first 2 people I spoke with both actually had the audacity to offer the option sell me a new phone at my own cost, offering me a $300 trade in credit for my month old Nexus 6 as a solution to this problem.
[Nexus 6 Q&A, Help & Troubleshooting] vicvon:
I have been having this problem for over a week. I may have found a solution, at least for me it seems to have fixed the ! in data network. try this

go to settings

mobile network

network operators

wait for it to bring up a list of operators

CHOOSE AUTOMATICALLY

My problem has been solved

I think
[Nexus 6 Q&A, Help & Troubleshooting] Don Serrot:
A friend of mine has been having trouble with his Nexus 6 for the past week. He's on AT&T and when he called them looking for help they told him it was a widespread firmware failing issue.
[Nexus 6 Q&A, Help & Troubleshooting] vicvon:
I don't think it is firmware related. I have tried several ROMs on several different firmwares to see if that helps. It didn't. Have your friend try my solution (post above yours) to see if it helps.
[Nexus 6 Q&A, Help & Troubleshooting] Don Serrot:
That's my thought too. I've yet to encounter a problem with any of my Nexus devices that couldn't be fixed software side. I had him try your fix and he said all it seemed to do was make his phone freak out for a half hour. Even after a couple reboots nothing seemed to change.

Not sure if it'll add anything but his roommate also has a Nexus 6 but on Sprint instead and he's not having any problems.
[Nexus 6 Q&A, Help & Troubleshooting] aksmurf:
OK so how about this one. I live in alaska, there's no T-Mobile here but my Sim IS T-Mobile branded (roaming on a local partner). Bought my n6 in January and first few weeks was great. After about a month, whenever I opened clash of clans I would instantly lose all data and the "!" Would show up and I would throw it into airplane mode and wait a few seconds for it to come back and everything would work fine.... Until I after about an hour or two when I would open coc again and would have to redo the whole process. Until early April, then I'd lose it randomly get the "!" And lose literally everything no calls, actually would hang up as soon as it rang once, and anytime I'd open any app requiring data.

Funny thing is though I didn't have to reset the whole phone, don't even have to go into airplane mode, just close all my apps using the task switcher and wait about 15 seconds and it comes back and all is well for a while.

I would venture to affirm that this is NOT a carrier issue as I'm technically not on tmo and it's still happening, as well as it happening literally everywhere and not needing a full reboot. Also I don't think it's related to project fi or the connectivity services app(?) As it's been going on since mid February for me.

---------- Post added at 01:29 PM ---------- Previous post was at 01:16 PM ----------

Also there's this http://www.vinereport.com/article/n...nternet.and.data.connectivity.problem/256.htm
[Nexus 6 Q&A, Help & Troubleshooting] meh3884:
There are many signal and data problems affecting the Nexus 6 unfortunately. Your symptoms (and many others here) are different from the specific issue described here and not solved by those solutions.

The issue this thread pertains to is the specific and exclusive connection issue that began on/around May 4th. Any of the many issues that have occurred before then, including other instances of seeing the "!" or losing signal, or is solved by toggling airplane mode, etc are not this issue. I know, I've had a few of those issues too since I got the phone :( The article you linked seems to br referring to this problem, though, and is the one reported by Android Police recently. Sure hope they figure it out soon.

I would like to try the "select best available" Network Operator suggested by vicvon, but I need to wait until I get the SIM released yet again to try the Nexus 6.
[Nexus 6 Q&A, Help & Troubleshooting] TaintedByte:
Just posting to update everyone on Google's latest "update"

Source
[Nexus 6 Q&A, Help & Troubleshooting] h4xdaplanet:
Doesn't sound like even Google has any idea what is happening.
[Nexus 6 Q&A, Help & Troubleshooting] TaintedByte:
I'm going to copy-paste what I added to the OP of the Google Nexus "Help" forum below. It's not the best fix but for those of you who can't get a new phone it will make yours at least somewhat usable until Google gets its act together and fixes the problem.

There is another potential fix that fixes the issue completely but it's only worked for the guy that discovered it and so far for me (but I've only tried for an hour so far) while it did not work at all for the third guy that tried it. I'll keep everyone updated on if it works or not. In the meantime his post is here if anyone wants to try it. In short what he suggest is to download Disable Service from the play store, go to "system" tab and then click on "Google Play services" scroll down and uncheck both 'NetworkQualityAndroidService' and 'NetworkQualityService$NetworkQualityWorkerService'.
[Nexus 6 Q&A, Help & Troubleshooting] GeneticJim:
I am on sprint and have had the N6 for a month. I have had not one issue with this device. If it matters I am in SW FL and bought the N6 64GB through Motorola.
[Nexus 6 Q&A, Help & Troubleshooting] mnsportsguy1978:
For sprint?
[Nexus 6 Q&A, Help & Troubleshooting] TaintedByte:
Issue is cross carrier so it should also work. I have T-Mobile but try it and find out.
[Nexus 6 Q&A, Help & Troubleshooting] meh3884:
If that really is the (a) fix, that is pretty solid evidence this is a google problem. Let us know if its still working for you tomorrow. I fear getting my sim reactivated and losing use again.
[Nexus 6 Q&A, Help & Troubleshooting] ykphong:
I was having the exact same problem with intermittent network between LTE/3G/Edge when it was changing and after reading of the fixes, I tried all of them from disabling fast dormancy to resetting the APNs but none of them work. The only quick fix was to set it at WCDMA only in the network mode by dialling *#*#4636#*#*. One of the latest fix did work for me though and it's been more than 3 days without any network interruption. I'd rooted my phone and downloaded the disable service app.

I went into Google Play Services and disable the 2 services:

NetworkQualityAndroidService

NetworkQualityService$NetworkQualityWorkerService

and because I don't use NFC Service I disable all the 3 services inside.

Went back into network mode and set it back to LTE/GSM auto (PRL) and it work like a charm.

Now the phone network is extremely stable now, no dropped calls and no drop data network for more than 36 hours. I'd rebooted the phone and it's still stable. The only thing I'd encounter is when you on and off the Wi-Fi, the mobile data network will take some time to log back into the data unless I on and off the data just once and it's stable again with no drops.
[Nexus 6 Q&A, Help & Troubleshooting] Unclean009:
I would also like to report that the disabling services fix worked for me. I'm on T-Mobile in Seattle and I've had stable switches between 3g and LTE for 12 hours now.
[Nexus 6 Q&A, Help & Troubleshooting] rbox:
Totally didn't work for me. Maybe i'll try again.
[Nexus 6 Q&A, Help & Troubleshooting] burtonfamily101:
Can anyone else who is rooted try the disabling services method? My N6 is stock and want to be sure that corrects it before I unlock and root. Also Ive noticed with my I get the ! over both the phone cell logo and the WI-FI logo. Is that happening to anyone else?
[Nexus 6 Q&A, Help & Troubleshooting] Unclean009:
I would try it out anyway man. Doesn't seem very consistent between people.
[Nexus 6 Q&A, Help & Troubleshooting] rbox:
So mine just failed with it disabled. But some people say it works for them. It might mean there are multiple ways to trigger the failure, and depending on how your phone is triggering it, determines which "fixes" work. LTE only doesn't work for me, for instance, but other people it does. I know a lot of people are complaining very loudly on the Google post, but I don't think I've heard anyone say the 2G only doesn't work for them. Yes it's annoying to be on 2G, but if it's between missing calls/having a non funtioning phone and having 2G, I pick the 2G.
[Nexus 6 Q&A, Help & Troubleshooting] Unclean009:
See, for me the LTE only fix was working. Odd.
[Nexus 6 Q&A, Help & Troubleshooting] Smallsmx3:
I have had this issue at home and at work both of which had towers being upgraded. The towers by work are finished and now have no issues, they are still working on the ones by my house. What throws off my theory is the fact is it's effecting people across carriers. Does it happen in the same places for everyone? I called Tmo and they said it could take up to a month to upgrade a tower.
[Nexus 6 Q&A, Help & Troubleshooting] TaintedByte:
Well it took a day and a half but I finally had the issue with services disabled. I want to point out though that I was about an hour away from town when it happened and I wonder if it was a coincidence or they're fixing the issue per area which is why it seems like some of these fixes work for some and not for others.

I talked to my co worker again today who had his phone replaced by T-Mobile and he has not had the issue at all (him and I live and work in the same area). He will try using his old phone for a day to see if he gets the issue again.

I will try again tomorrow by re enabling the services and see if it happens again in the area I'm normally at.

It's a pain to try to narrow down what's going on but since Google isn't being much help we only have each other to try and narrow this down a bit.. I'll keep everyone posted.
[Nexus 6 Q&A, Help & Troubleshooting] fordstang99:
I have 3 days to return my phone, but I don't want to....maybe I'll return to stock and exchange it

---------- Post added at 04:00 PM ---------- Previous post was at 04:00 PM ----------

I love this phone
[Nexus 6 Q&A, Help & Troubleshooting] TaintedByte:
Okay, SO FAR, today has been a good day for me. I disabled the service "fix" and haven't had any disconnects today. Then again, the whole day was good for me yesterday too with the exception of that once incident when I was out of town.

Anyway, updating this thread with what I already posted in the Google Forums one.
[Nexus 6 Q&A, Help & Troubleshooting] brando56894:
I just flashed the radio of LYZ28E that was released a few hours ago and so far no drops in about 15 minutes, it used to drop out about every 30 seconds.

---------- Post added at 12:37 PM ---------- Previous post was at 12:36 PM ----------

[Update: OTA URL] The Nexus 6's Android 5.1.1 OTA Is Rolling Out Now On T-Mobile (Build LYZ28E)] http://www.androidpolice.com/2015/0...-is-rolling-out-now-on-t-mobile-build-lyz28e/
[Nexus 6 Q&A, Help & Troubleshooting] meh3884:
Flashing 5.1.1 right now, too. Wish me luck.

OTA zip here: http://www.androidpolice.com/2015/0...-is-rolling-out-now-on-t-mobile-build-lyz28e/
[Nexus 6 Q&A, Help & Troubleshooting] bonbon363:
Do I flash this zip in TWRP? thanks
[Nexus 6 Q&A, Help & Troubleshooting] h4xdaplanet:
Adb side load from m build. Have to be stock.

Any updates on those who have flashed this build and had connectivity issues?
[Nexus 6 Q&A, Help & Troubleshooting] meh3884:
I was back at "!" in mere moments after completing update to 5.1.1. However, flipping to airplane mode fixed it and now I'm at the best LTE signal I've seen in weeks. I will update again later today.

btw, to get the update to stop erroring I had to flash back to 5.0.1, OTA update to 5.1, the adb sideload to 5.1.1. Factory resetting on 5.1 or just unrooting 5.1 wouldn't work for me. I am no expert so might be an easier way.
[Nexus 6 Q&A, Help & Troubleshooting] fordstang99:
Could someone be so kind and make a flashable zip for the radio for us to try out ?
[Nexus 6 Q&A, Help & Troubleshooting] fordstang99:
Found it

---------- Post added at 11:51 PM ---------- Previous post was at 11:31 PM ----------

Didn't fix the issue
[Nexus 6 Q&A, Help & Troubleshooting] meh3884:
View attachment 3328615

So far so good. I haven't seen full bars of LTE in a month, I am feeling like this *has* to be it. If it goes back now, I'll just keel over lol.

edit: Still good this morning. Still all LTE.
[Nexus 6 Q&A, Help & Troubleshooting] Casper34:
I had this same issue when I came to euphoria rom, I had to remove all APNs but the one for my service.

Before flashing radios or modems, try this. Remove all the APNs not for your service provider. See if this fixes the issue.

Sent from my Nexus 6
[Nexus 6 Q&A, Help & Troubleshooting] fordstang99:
I returned mine to stock including relocking the boot loader....gonna exchange it maybe I'll get lucky
[Nexus 6 Q&A, Help & Troubleshooting] rbox:
This has already been discussed and does not fix it for most people.

There's nothing to "get lucky" about. It has nothing to do with hardware. As has been shown multiple times, people exchanging it still have the same problem after receiving their (refurbished) new device.
[Nexus 6 Q&A, Help & Troubleshooting] fordstang99:
I was being sarcastic

---------- Post added at 10:25 PM ---------- Previous post was at 10:24 PM ----------

Some don't have this problem