[Galaxy S6 General] Funkym0nkey:
So I got my Galaxy S6 32GB last weekend. Immediately noticed that half of my screen is not quiet right.

We all know the issues being faced by many with their Galaxy S6 screens, there is a whole thread for that. Mine is particularly bad. Here are the pics.

Pic 1. Light grey background, auto brightness. No editing of photo.

Pic 2. Dark grey background, auto brightness, no editing of photo.

Pic 3. Dark Grey background, auto brightness, no editing of photo, different orientation.

As you can see, my screen is weird. On dark grey images or basically any dark coloured backgrounds, one side of the screen is dark and one is as it should be.

On white, there is no clear pink tint. My issue is mostly on darker images only. And I know how good screen should look, this is second S6 in the family.

So I have read many such cases in other thread and though, well, samsung will replace this. Being weekend, I approached nearest service centre first thing on Monday morning.

And here the fun begins.

First the guy at counter refused to accept there is any issue. Ofcourse it was hard to spot in broad daylight with bright sunlight coming in place which basically had huge glass windows as walls. I requested them to go in the manager's office and see the issue there after dimming the light. The guy simply refused.

I asked for his duty manager and showed him the issue by creating the dark spot by surrounding the phone by bags of other customers who were there and mine. After that they agreed that yes, there is an issue. So I told them as phone is new and within 10 day DOA period, please issue me DOA certificate and new handset. At this point things turned sour.

They refused to do so saying they cannot guarantee DOA certificate for this issue a that time and will have to consult their higher ups.

Told me to call next day and accepted handset including all accessories.

NExt day, nobody picked up the phone at service centre when I called late in the afternoon. When there was again no answer on Wednesday morning, I contacted Samsung India on LiveChat and got the phone number of the manager of that service centre. After talking to her, the lady says on the phone that they cannot give DOA certificate for this issue and will instead be replacing the LCD ( Lulz for using LCD word for AMOLED display ) the same day.

I was not happy but thought ok, this might be better as there is always chance of getting another phone with dud screen.

Then I get a call on wednesday evening saying they replaced the "LCD" and found same issue with it. So according to their service engineer, this is not a fault and normal for the phone. Hence they will be putting OLD screen back and I should collect the phone from them. Here I lost it. I told them firmly that I will not accept a faulty screen or screen like that on a device costing Rs. 50000 (roughly $800 in india). Either fix it, or give me new phone. Upon hearing this the lady put the phone down. I went there personally and I was told they will be sending the phone to some other samsung facility for testing.

I immediately wrote to Samsung via their website explaining the issue I am facing with them as well as posted on their facebook wall. After a short while, i got call back from Samsung India HQ. Lady asked what the issue is, and told me she will look into it the next day.

So next day when there is still nothing from them, I again wrote to Samsung India via their website and called the manager which resulted in no updates. I got call back from Samsung HQ again after sending the mail via website from same lady. At this time, she gave me her email ID for futher conversation. (Miss Meenu Gupta from Samsung Gurgaon HQ). She was very polite on the phone and told me she will call me back shortly.

After a while I got a call back and this time she put area manager of Samsung services on the phone conference call.

Now comes the even more weird conversation. This person says as they tried replacing "LCD" there must be fault on motherboard and they will try replacing motherboard. I am puzzled at this point. I tried to explain to Miss Meenu Gupta in detailed email that this is a manufacturing defect and replacing motherboard is not going to achieve anything. Either change the screen or get me a fresh piece in a fresh email today.

I got a call back again short while ago, but she was helpless to do anything today as it is a public holiday for labour day.

So after spending Rs. 50k or close to $800 on a Samsung flagship, they have still refused to replace the phone with known manufacturing defect. For this same issue, people all over the world are getting replacements without much fuzz. But here, this is how Samsung treats the owners of their flagships. Today marks 1 week of my S6 ownership and it has been nothing but nightmare so far. My pocket is lighter, but I have no phone. :(:mad::rolleyes: