yashsingh1/xdaforums huggingface dataset:
[Nexus 6  General] foopy:
Okay another update on my status. My lack of patience got the best of me so I used the previously posted link to order a Nexus 6 SIM. I placed that order this past Monday 10/12 in the evening and that SIM shipped the following day. I received it today(Thursday 10/15) and I have to say the activation was extremely quick and easy using the Fi app. Even though they said it may take several hours I received a text with my new number and the activation successful status in less than one minute. I'm sure if I had ported in a number it would have taken longer but still I thought that was very fast and painless.

So far I really like Fi. Time will tell.
[Nexus 6  General] katapaltes:
Got my version 1 SIM card today. Followed the instructions and got the message in the Project Fi app that "Unfortunately, your Project Fi service can't be activated because your account currently isn't authorized for service." A chat session with a Project Fi rep yielded no joy. Here's where I am now:

"Thank you for contacting Project Fi Support! It was great to speak with you today. To recap, you requested help with activation. Today, we went through a number of troubleshooting steps and were still unable to get you activated today. I definitely know this can be a frustrating issue. However, I was able to submit this issue to an account specialist for further assistance. You will be contacted within 24 to 48 hours with further information from the account specialist. Thank you for your patience while we work to resolve this issue quickly. Welcome to Project Fi! "
[Nexus 6  General] xetrev:
Good luck. I have been going back and forth with them all week with activation issues. If you end up getting activated let me know.

Make sure you dont have two google accounts active on the phone and try this. (i am just saving you time due to all the steps i have taken with them).

Sorry to hear the first few steps were unsuccessful for you. Please try these next few steps to try to get this issue cleared up for you.

1. Power down your device and remove the SIM card.

2. Power back up the device without the SIM card in it.

3. Go to Settings>apps>Project Fi and clear app cache and data.

4. Uninstall the Project Fi app then perform a reboot.

5. After the reboot download and install the Project Fi app.

6. Power back down the device and reinsert the SIM card then power back up the phone.

Thanks!
[Nexus 6  General] OctoPI:
On LYZ28M.

Got my version 1 SIM today. Had already installed the Fi app prior.

Removed my secondary Google account from my N6 (per recommendations from this thread, thanks).

Took out T-mobile SIM. Put in Fi SIM. Rebooted, ran the Fi app.

Number ported in 1-2 minutes tops.

Everything worked fine.

Made a few calls, sent/received SMS. All was perfect.
[Nexus 6  General] SirBindy:
Well I tried to activate my Fi SIM and got an error saying my account is not authorized for service. Fi support has been "looking into it" for 2 days now. Ugh
[Nexus 6  General] xetrev:
read two posts up.
[Nexus 6  General] Beauenheim:
Finally got my invitie about a week ago and I signed up today, the SIM kit will be here on the 23rd
[Nexus 6  General] panda703:
Ordered on the 9/30, still waiting *stares into horizon*
[Nexus 6  General] SirBindy:
I did. And it did nothing.
[Nexus 6  General] ECrispy:
When did you order sim kits? I signed up 4-5 days ago and was told the new sim kits were out of stock so they had me order the N6 one instead, it still hasn't shipped and now shows 'Pending'.
[Nexus 6  General] starcms:
Although I'm all set up and working with my "old" N6 only sim (and Fi kicks ass Btw), the status of my "new" sim, although still showing Oct 23-27, status has went from Pending to Processing today.

My guess is the new sims will be shipping Monday, Tuesday at the latest. And my welcome kit I believe should be coming with it (anyone who ordered sim kit on Sept 29th and before will receive a welcome kit).

Edit: I don't know how Google does it, but my number ported from Verizon in literally less than 30 seconds. And I hadn't even provided my Verizon account info on the Fi website ahead of time (before Fi activation).
[Nexus 6  General] blinkerpaper:
Ugh. I have the same issue. Just received my SIM today and I'm so disappointed it won't activate. Have they found a solution for you yet?
[Nexus 6  General] jestep:
Gosh I have this same issue and I am so tired of the run around having me do the same thing you mentioned above, but it does nothing. This certainly does not give me any faith in the service if I need help :(
[Nexus 6  General] khanam:
Is there a thread/forum to discuss fi ongoing experience. That is, how the coverage is, tweaks to get the most from it and so on? If yes, can someone please post a link to it?
[Nexus 6  General] jestep:
Did this help you? It sounded like it didn't, but it surely did nothing for me and they keep asking me to do things over and over again on the phone. Getting very frustrated. And a week?! Man I am going to be pissed

---------- Post added at 04:33 AM ---------- Previous post was at 04:26 AM ----------

I was also wondering, did you happen to open the Fi app prior to using the Fi Sim??

I notice when I go in that way, which I did, it says Project Fi has been set up for account access only. I wonder if this causes some issue with the account when trying to activate?
[Nexus 6  General] blinkerpaper:
They had me do those steps as well but it didn't help anything. I did in fact open the Project Fi app prior to getting the SIM. I installed the app weeks ago and wanted to see what was there. And I do see that message about account access only. I suppose that could be the source of our problem? Hopefully it won't take long to get it resolved.
[Nexus 6  General] jestep:
I talked to support tonight to ask this and they didn't think so, but not sure I have faith now. He did say the next level had sent this up the next level above them, so I hope they figure it out soon. However, not sure if those people work the weekends or not :(
[Nexus 6  General] starcms:
I had the Fi app installed for over a week in "account access" mode before I received my SIM a few days ago. I simply powered down, swapped my Verizon sim for the Fi sim, rebooted, opened the Fi app, and had absolutely no issues whatsoever.

Those of you with issues, what ROM are you running? BenzoROM, which I'm using, supports Fi, but not all ROMs do. I hope you've at least tried a full wipe followed by installing the latest official 5.1.1 Fi build straight from Google to ensure your ROM and radios and everything else is how it should be.

Edit: If the issue is being caused by having 2 Google accounts in the phone when attempting activation for the very first time, its possible it messes up something on Google's end. I haven't heard of anyone having this issue if they removed (or never had) a second Google account before trying to activate the very first time.

---------- Post added at 03:01 AM ---------- Previous post was at 02:41 AM ----------

The above is exactly how it went for me. LYZ28M (the T-Mobile build) seems to work just as well as the Fi build (LVY48H) in my experience as well.

EDIT: The only issue I've had whatsoever was WiFi calling not working. This was fixed by a fresh install of BenzoROM using the TK gapps instead of the Benzo or Slim Gapps.
[Nexus 6  General] SirBindy:
I'm running stock 6.0 straight from Google. I shouldn't have to downgrade to activate service. That's ridiculous.
[Nexus 6  General] starcms:
Stock 6.0 works fine too. Just make sure you upgraded the radio if you updated to 6.0 on your own or it won't work. In settings, about phone, ensure the baseband (radio) version ends in 05.27R
[Nexus 6  General] SirBindy:
Yep, that's the radio I'm running. Everything is as it should be, software-wise.
[Nexus 6  General] jestep:
Same here.
[Nexus 6  General] jestep:
I have the latest build, right radio, never had two accounts. However I do have 2 sims listed. One was ordered after the original signup and still waiting on that sim. I think something happened to my account because of that, but still waiting on support :(
[Nexus 6  General] starcms:
I have 2 sims listed on my account as well. During activation, it asked me if I wanted to make the current one (the version 1 sim that I ordered myself last week) the primary one on the account and I just said yes.

Still shows the newer version 2 SIM on my account, but shows it as deactivated/never activated.

So that's not your issue.
[Nexus 6  General] jestep:
Well now that is interesting because the first screen just said it was going to activate and give me a new number, but I was porting. So Support said the user canceled the port. I never canceled the port, but I think ordering the second sim caused that. I suppose that is asked after you activate
[Nexus 6  General] treysmith7:
Not getting texts

Is anyone else having an issue getting texts from stores when converting to Google fi? For instance, I fly on Southwest and I'm used to getting my boarding pass from southwest, but now when I have them text me I never get it. I still get personal texts fine, just not from companies. This started when I switched to Google fi.
[Nexus 6  General] starcms:
The first thing I can remember the Fi app asking me was if I wanted to make the currently inserted sim the primary. After that, it asked the questions to port my number.

---------- Post added at 02:44 PM ---------- Previous post was at 02:38 PM ----------

If you just activated and ported your number today, its possible it takes a little longer to port texts to/from special code numbers instead of an actual phone number.

One thing to check: If you are using hangouts and enabled the check box in hangout settings for it to handle Fi sms, text messages will only be received by Hangouts, even if it isn't set as your default sms program.
[Nexus 6  General] stilger:
Got my invite today. I already have a Nexus 6. Requested SIM only.

1) Grand Blanc, MI

2) Apr 22, 2015 at 2:40 PM

3) May 21, 2015 at 1:01 PM

4) Activated May 21, 2015 at 3:49 PM.

More info from email:

View attachment 3324892
[Nexus 6  General] Qbancelli:
Just called them.

I should receive an answer today, or tomorrow when the 30 days are up.

Duh!
[Nexus 6  General] GeneticJim:
Day 29 and still waiting.
[Nexus 6  General] brockkk:
OK google. No more Mr nice guy, where the **** is my invite?! Lol
[Nexus 6  General] turtlerocks01:
i know the feel
[Nexus 6  General] horn34:
Fu_CK you google
[Nexus 6  General] brockkk:
Ohhhhh **** no. Just got this email "We're sending invites as quickly as we can, while ensuring a high-quality experience. Given the number of requests we’ve received, we currently estimate that it will take until mid-summer to get to everyone."
[Nexus 6  General] david279:
Straight bull

Sent from my Nexus 6
[Nexus 6  General] brockkk:
Another half passed project by google?
[Nexus 6  General] Knight-Rider:
Google Project Fi=Fail smfh. Just got email that I'm on wait list that's some crap. Placed request from on 4/21/16 at 4:36 PM.
[Nexus 6  General] qnet:
I just got the same email. I was excited when I saw it was from Project Fi, thinking it was my invite. I had a feeling this would happen since I hadn't heard anything yet.
[Nexus 6  General] Qbancelli:
Lots of pissed off people tonight, including me.

What a load of clap!
[Nexus 6  General] markwebb:
Add me to the pissed list as well. :( Just got my email. Google botched the Nexus 6 release and now this. They really need to learn marketing from Apple if I dare to say.
[Nexus 6  General] GeneticJim:
Boo!
[Nexus 6  General] horn34:
google is blow-ass fail 24/7

Google Fiber in Austin for 2014!.......or 2015!.......maybe in your neighborhood in 2016, check back!

Google Fi in 30 days!.....or we're happy with the number of users we have right now, maybe we'll get back to you in a few months...or never!
[Nexus 6  General] arunsharma7:
same thing ... just don't believe their selection process.. I requested noon 04/22 and has both Sprint and T-mobile LTE and still nothing ..
[Nexus 6  General] qnet:
Project Fi is a really cool idea, I knew it would be popular. I only wish I had found out about it a day earlier on April 22. I wasn't able to request an invite until the evening of April 23rd.
[Nexus 6  General] av8rdude:
Bummer

Everyone with the Nexus 6 should have gotten the first invites (requested in first 2 hours). How ridiculous to launch a service only available on a single phone and then crap on the early adopters with the phone???

Don't launch a service you can't support.

This should have been a secret beta until they could at least support a single phone.

Off my soapbox...
[Nexus 6  General] sneezyH:
I also just got the email I have to wait. Boy what a let down! Mid-summer! When is that? July maybe August? So disappointed :crying:
[Nexus 6  General] xppppp:
No Fi Love For Me (part 2)

I also got the

Very disappointed. Given the small number of people who have said that they received invitations and said that they actually signed up, I would imagine that they'd be able to move a few more invitations out. Oh well.

:(
[Nexus 6  General] treysmith7:
I've had it for months now. And I've tried running it through messenger or hangouts, those texts from companies never come through, but all my others do no prob.

---------- Post added at 09:40 PM ---------- Previous post was at 09:20 PM ----------

I'm chatting with a service rep. She mentioned texting "HELP" to 48368 to see if it goes through or not. When I do that I get the response "service access denied". Does anyone else get this response by chance? They are going to escalate and get back with me to figure it out.
[Nexus 6  General] OctoPI:
I just tried signing up for bed bath and beyond's SMS coupon codes and got the same service access denied message. But I get all other texts from people. Interested in what you find out

EDIT : Did some googling and apparently some "short code" text messages aren't supported by Fi. Some get through but not others. There seems to be some users running into issues with short code messages used like in two step verification.
[Nexus 6  General] NoNRG:
I also had the activation issue with Fi. I don't know if they fixed the issue, or if I fixed it by doing the following.

- Clear Cache for Project Fi App

- Reboot phone

- Put phone in Airplane mode

- Connect to Wifi

- Try activation through Fi again
[Nexus 6  General] starcms:
Working fine here! So are my 2-step authorization sms for Google.
[Nexus 6  General] treysmith7:
Interesting. Thanks for letting me know. Now at least I know it can be fixed I guess.
[Nexus 6  General] OctoPI:
Tried to text HELP to 48638, got service access denied as well, and not getting my banks messages either. Called Fi support. Super friendly and they will call me back shortly after digging around some. Will post the results
[Nexus 6  General] starcms:
Bet it has to do with who you ported your number from. I ported from Verizon and no issues. What about those of you with the issue?
[Nexus 6  General] treysmith7:
Mine came from tmobile
[Nexus 6  General] OctoPI:
I ported from T-mobile.

Prior to using Fi, I was on T-mobile using android version LYZ28M (still on that version)

Bought the N6 from the Play Store and used it with a T-mobile SIM for 2-3 months
[Nexus 6  General] starcms:
So the two people with the problem both ported from T-Mobile. Hmm...

---------- Post added at 05:30 PM ---------- Previous post was at 05:23 PM ----------

People complain, but this is just another example why Fi isn't open to the general public yet and is invite only.

It works 100% for 98% of people. But those 1 or 2% encounter issues ranging from activation issues and sms issues. That doesn't even take account into Fi only features like handoffs and WiFi calling and WiFi hotspots (WiFi assistant).
[Nexus 6  General] jestep:
Ok so just got off a chat with another support person. So I keep bringing up the 2 sim issue with them.

I was able to trick Project Fi app to get me to the transfer number screen, I just pulled up the app with the Fi sim, removed the sim put back in the AT&T sim and then it automatically took me to the transfer number screen. It won't work but now allows me to edit that info on the account page in chrome. Remember they said I canceled it, and I told them no I think it was because the new sim. Anyway, I kept bugging them and asking questions, they say that the error message usually means it was a phone already used on Fi. I said it is a new phone I bought from a merchant.

So, I ask, does it make a difference with sims which one can activate? I assume changing sims is easy but activation requires a certain one to be authorized. The answer she gives is yes the latest sim will be the one that will activate. SO my account page shows my current sim name but the link to order status takes me to my sim that is due to ship probably monday.

My guess is I am going to have to wait to get that one to activate.

I told her this and basically get pushed off to their "experts" in activation are working on it.

So sorry to go on and on, but really frustrated that it is this difficult to get service from a provider. If this were any other provider I would have just said screw you and went with someone else, but Fi is a bit different and I really want to try the service. I also wonder if this is your issue as well.
[Nexus 6  General] OctoPI:
I should mention it's the only issue I've encountered with Fi. It's not a huge deal, until I need to receive a 2 factor authorization text (as the Fi rep mentioned). The other features you listed are working as they should.

He escalated my case to a more technical dept, which will follow-up in about a day.

Maybe when I get the OTA to the unified 6.0 build it'll fix it. Dunno.

All in all, it was nice to talk to a rep without having to navigate a convoluted phone menu and then being on hold. The guy was very nice. He did mention he's had a few other calls about shorts codes.

EDIT : after trying to add my other Google account back on my phone, I did get the two step verification text from Google. It'll have to do for now. That's the most important one I needed to work. My bank allows sending email verification if phone number won't work.
[Nexus 6  General] starcms:
That's just so strange. This is exactly what I did. I ordered the version 1 sim from that link. In the meantime, I had prefilled all the info needed for number porting on the Fi website. When I received it 2 days later, I powered off, swapped my Verizon for the Fi version 1 sim, and booted up. Upon loading the Fi app, the first question it asked had to do with the sim inserted is not the primary/active sim on your account--would you like to make it the primary/active sim. I said yes. Then it proceeded to porting the number and the rest of the activation.

For some reason, it must not have prompted you to make the version 1 sim the primary on your account. And from there, everything went to hell. It seems support should be able to manually mark the version 1 sim as active or primary, and then you should be allowed to proceed activating with the Fi app.
[Nexus 6  General] jestep:
You would think, I just don't understand why it is taking days to get this working other than they keep focusing on the phone and ignore the account. She said to wait 24 hours more, that will be 72 hours total. Now I know I saw others saying about a week, but sheeesh :/
[Nexus 6  General] NoNRG:
Have you tried what I posted? They didn't suggest this when I was on the support call.
[Nexus 6  General] jestep:
Yours is interesting as far as put in airplane mode. All the instructions that I have seen multiple times from support say make sure it is NOT in airplane mode.

But otherwise many times :)
[Nexus 6  General] xetrev:
Quick question. When you guys first insert your sim prior to activation.

Does the phone show a sim card inserted or do you get no sim card inserted emergency calls only?
[Nexus 6  General] blinkerpaper:
I just tried your airplane mode suggestion. It didn't work but I got a different error in airplane mode. Instead of saying my account isn't authorized for service, it said that my account can't be activated due to an issue with my SIM card. When I turn airplane mode off it goes back to the other error.
[Nexus 6  General] GadgetLady:
Ok, I followed the link also to get the version 1 card after already signing up for version 2. I also show 2 devices (sim cards) in Project Fi app. V1 says "scheduled" with my to be ported phone number and V2 says "not yet activated" without my phone number. FedEx states Wednesday delivery so I'll report back what happens. Hopefully it will switch to correct sim! I really want to try Project Fi!!

Edit: I noticed that you can delete a "device" in app. Wonder what would happen if you delete the V2 device?
[Nexus 6  General] jestep:
Sounds exactly like what I see, good luck, support has been less than stellar on this one.
[Nexus 6  General] GadgetLady:
I'll report back with results!
[Nexus 6  General] jawmail:
Fi setup problems

It took me 2+ hours to get fi setup on my Nexus 6 the other night, a real pita, mostly my fault I kept deleting my Chats w/ Google then had to start over with a new CSR. I thought the Google fi service reps. were great. They always responded so quickly for a chat.

Anyway as hard as that was I decided to try to see if fi works on my new Oneplus Two. Guess what, it took maybe 2 minutes to setup and to work. It only worked w/ T-Mobile but still but had full LTE.
[Nexus 6  General] maxnicks:
Finally!

I finally received my v1 SIM for my N6 and have been running for a few days now without any real issues other than my own ignorance. For some reason I cannot find how to toggle the Voice Answer/Reject feature for the phone. I want to turn it on as I used the heck out of it on my Note 4. I'm running the OTR 5.1.1.

The service seems pretty good though I really haven't had the opportunity to test it in more rural areas. I live in Indianapolis so it's a pretty big city. The call quality is crystal clear. I received an invite on a second gmail account I have and ordered a SIM transferring my Google Voice number over to it. I'll report as to if I have any issues with the port.
[Nexus 6  General] zengreng:
After trying all sorts of flashing 5.1/6.0, factory reset and update Fi/Hangout/Messenger apps since Thursday (over 48 hours now), I almost gave up and was ready to return my Nexus 6.

Thanks GadgetLady giving another hint to try: delete a "device" in app. It works! I finally have Fi activated on my Nexus 6.

More details about what I did to activate it ( I guess it only makes sense if you have failed to activate over and over again) :

1. Flash Android 6.0 with SIM card out

2. Connect Wifi, and update Fi/Hangouts/Messenger apps

3. Open Fi app and it will get into access mode; click "Manage plan", found out there is a device "Nexus 6", remove it.

4. Turn off the phone

5. Insert the Fi SIM card

6. Turn on the phone

7. Activate it!

Side note about Fi support, they are all nice but they may not have enough knowledge about troubleshooting, they all blame my Nexus is from ebay. It turned out it is nothing to do with the hardware, it is something inside Fi account (not local cache/data) causing the problem.
[Nexus 6  General] blinkerpaper:
Yes! This works for me as well. I am now activated. Thanks GadgetLady and zengreng!

EDIT: I didn't do the part about flashing Android 6.0; just removed the second SIM in the manage plan settings.
[Nexus 6  General] jestep:
My only concern with deleting the device is currently I would have to delete the newer sim that will work with N6P, and I am not sure what the affect will be when it shows up. Will adding it into the newer N6P cause it to show back up or will I have to deal with ordering a new one then? I currently have the Nexus 6 device Sim.
[Nexus 6  General] jestep:
Oh and my account: The view order status actually points to the newer sim order even thought the N6 sim shows up on the page :/