[Advantage X7500, MDA Ameo Accessories] Olivier Astel:
Exactly the same problem here, received the case today, opened the box with excitement and....used the case with disappointment.

This is my 9th Piel Frama case and my very first disappointment in 5 years. Realy not worth the price and definitely not a 75 euros case, let's hope Covertec comes with a better model, or idealy NoReve...

This is what I wrote to Piel Frama tonight,

Dear Angélica,

It is with mixed feelings that I confirm that I received the case this morning.

Mixed feelings because, for the first time since 5 years, Piel Frama is below my expectations and the level I got used to.

First of all, both of us are very lucky, because your shipping department did not at all take into account my comments and delivery remarks, and shipped to the invoicing address, and not to the requested delivery address. The invoicing address is an empty office, not attended. Lucky a neighbor saw the TNT truck and took the delivery and signed for it, but this neighbor could have been someone else or simply be dishonest and not inform me, consequence would have been that you had a delivery and a signature, and I would not have the parcel, and we would have entered a dispute on non-delivery, your word against mine….

Anyway, concerning this part, we have been lucky and things are OK now.

The other part is worse, it is about the quality of he case.

Last week you appreciated my good words about Piel Frama, I hope you will not be offended by negative critics now.

The case is not what I was used to in the past. Here are the main points of disappointment, for your information and may be action. Generally speaking and for 85 percent the case is still very classy, nice, good looking and exclusive and I will not return it, it remains among the best one and I waited long enough, but for a maniac eye like mine, a few things should not escape your quality control at a company like Piel Frama, known for being the best in the world.

The exterior:

The exterior is made of two pieces of leather and both pieces are of different quality. The grain, feel, touch, shine and look of the front and the back are completely different and look like having been made in two different factories. The front is shiny and soft; the back is mat and less grainy and feels like carton.

The closing strap is again of another leather type and is completely flat, no grain at all, and is way too soft, when the case is open and the phone is in working position, the strap falls down in front of the screen and makes a part of the screen unreadable on top of being in the way and obstructing for some operations. I have to permanently move it upwards by hand to get out of the way. When the phone is slightly moved, the strap touches the screen and generates unwanted click actions on the touch screen.

The under part ( the magnetic side where the keyboard is) is about 4 mm too shot, and in closed position, the keyboard comes out of the case and is no longer covered or protected.

Last but not lest: the window on the front part, supposed to show the standby display is completely useless. The leather inside, between the keyboard and around the screen part is too thick, and the magnetic contact to switch on the display no longer works, the standby display never appears, leaving a window open on the soft key bars, witch is of no interest at all.

The inside

The small piece of transparent plastic window covering the 3 LEDs on the upper right part is way too large and miss-stitched, creating a big gap and a tension lifting up and ondulating the plastic but also the leather in the upper part of the frame, it does not look very good this wrinkled plastic and lifted leather….

Nearly all holes on the sides (those on the front are OK) are in the wrong place.

On the left side the hole for the USB connection is too small and the leather covers a part of the plug, the phone cannot be charged when in the case.

The hole for 3.5mm earplug jack is completely (80%) covered by leather and cannot be used at all.

On the right side the hole for the on/off switch is 50% covered by leather (hole made too high) and the button is nearly not accessible.

Last but not least, the square cut out for the display is made too much to the left, on the left part of the display about 2mm of metallic frame can be seen and on the right side the leather covers a part of the actual display.

I am sure that you agree that the above mentioned problems are not matching the Piel Frama quality standards (and the high price) and do not fit your “striving for the best” policy.

This is not a complaint, this is not a replacement request, neither is this a reason for me for no longer “loving” Piel Frama, I remain ‘a fan” and I am sure that I had bad luck (in Belgium we call it a Monday production) and that this is an exception ( on top of the X7500 being a very difficult device to make a case for), I do not want you to misunderstand my comments, they are only there to help you do better, improve and become the best. Please, if you think it helps, forward my comments to the concerned department and – maybe – adapt your design and manufacturing. If of any use to you I can also make and send you some pictures, illustration the problems.

I hope this mail will not offend you and be sure that my next phone will also have a Piel Frama cover case, you remain the best in the world.

Regards