yashsingh1/xdaforums huggingface dataset:
[Verizon Motorola Droid Turbo Q&A, Help & Troublesh] windoge89:
Verizon still hasn't emailed me yet. She said that they'd email me yesterday. I guess I'll be patient.
[Verizon Motorola Droid Turbo Q&A, Help & Troublesh] MarkAtMoto:
Thanks for reporting. We'll get this agent coached. Sorry for the misinformation.

Mark

Motorola Support

---------- Post added at 03:51 PM ---------- Previous post was at 03:48 PM ----------

Do you know the date of this interaction or the name of the agent you talked with?

We can look into this if you do. If you have the email address used when you chatted with us that could also help me find it on my end.

Mark

Motorola Support
[Verizon Motorola Droid Turbo Q&A, Help & Troublesh] johnbravado:
[08:07:31 PM] Jennifer: Like I said with every devices (regardless want devices) even if you try that steps it will still depends on the location and carrier.

mtoorolas out. she said depends on carrier and device. verizon and our device are not having lollipop pushed out. deal with it. i think you woul dhave better luck getting them to unlock the boot loader than you would getting them to get us lollipop.
[Verizon Motorola Droid Turbo Q&A, Help & Troublesh] madbat99:
Why so desperate for lollipop? You know there is still a memory leak issue. You have a beast if a phone running a very stable os. Best to be satisfied and patient
[Verizon Motorola Droid Turbo Q&A, Help & Troublesh] Harry44:
If they just would allow us to unlock our bootloader all their problems would go away, we would leave them alone and go away. We would get Lollipop via AOSP in a matter of days. So they really should take the hint and allow us to do what we want with our devices.
[Verizon Motorola Droid Turbo Q&A, Help & Troublesh] windoge89:
I don't really care. I just like the look of lollipop, even if it slows down performance
[Verizon Motorola Droid Turbo Q&A, Help & Troublesh] johnbravado:
It will speed up performance a lot. a moto maxx went from a 50k score to a 55k score from lollipop update with memory leaks
[Verizon Motorola Droid Turbo Q&A, Help & Troublesh] hockeyplayr:
at this rate 6.0 will release before we get an update..
[Verizon Motorola Droid Turbo Q&A, Help & Troublesh] windoge89:
Doubt it, but sometimes it feels that way
[Verizon Motorola Droid Turbo Q&A, Help & Troublesh] Latrell567:
My Email is latrelljennings567@gmail.com I don't remember her name
[Verizon Motorola Droid Turbo Q&A, Help & Troublesh] windoge89:
Do you happen to have any information on this update? Since you are Motorola support as you say.
[Verizon Motorola Droid Turbo Q&A, Help & Troublesh] windoge89:
Ugh why does XDA on mobile not quote people
[Verizon Motorola Droid Turbo Q&A, Help & Troublesh] The Bownz:
It seems none of these reps know what they're talking about...

After seeing this I decided to do about the same.

As much as I wanted to argue with the feller, saying nobody has received updates, I figured I wouldn't give the guy a hard time.

Motorola, I just want an up-to-date device. Or at the least an unlocked boot-loader. Please and thank you.
[Verizon Motorola Droid Turbo Q&A, Help & Troublesh] windoge89:
Yeah. It might be verizon as some people in the thread have said before, I talked to a verizon rep and they said that verizon didn't even let their reps know until the day of even. They might be testing the update now. Verizon takes too long.
[Verizon Motorola Droid Turbo Q&A, Help & Troublesh] Aravindtop:
I just talked with a Motorola representative to see if I could pull any new info. This is what I got.

It seems Motorola can't figure out where I'm located. Nor when the update will come.
[Verizon Motorola Droid Turbo Q&A, Help & Troublesh] windoge89:
They appear to be stalling a whole bunch
[Verizon Motorola Droid Turbo Q&A, Help & Troublesh] letsief:
I'd be more upset about this except that anyone on XDA really ought to know that Motorola and Verizon customer support don't know any more about the 5.1 update than we do. Maybe there's some value in calling/chatting in just to show interest in an update, but I highly doubt questions to Moto support about updates get tracked.

While I appreciate the sentiment, the problem is not with just one or two agents. Try calling or chatting with 10 agents and ask them when device X is going to be updated. I bet at least half will claim updates are already rolling out randomly, and I bet one or two will be horribly confused why you're device hasn't already received it. They might even direct you to install the Motorola Device Manager to "fix" the problem. Like the OP, I've had that told to me in the past, before I realized calling into Moto or Verizon served no purpose.

I assume your customer service agents have some internal portal/knowledge base that they're working off of. However those resources covers software updates appears to be in very bad shape. Updating those pages would likely produce better results than re-educating a couple agents. Unless, of course, you think the agents are knowingly lying to get you off the phone/chat quickly. (Which may be true, but wouldn't explain why some agents seem adamant to help you install the Motorola Device Manager.)

---------- Post added at 08:59 PM ---------- Previous post was at 08:42 PM ----------

To be fair, that's a huge leap. In this particular case, I highly doubt the "partner issues" was referring to Verizon. In other Google+ posts (sorry, no reference), Motorola employees referred to challenges with their custom SoC holding up the Lollipop update for Moto X devices. This was also referenced in a twitter post (see here).

Given that we only very recently saw the first soak test for the Moto X (2013), which shares the same internal hardware as the Droid Ultra/Maxx, I think it's pretty safe to assume that firmware/driver issues unresolved by the SoC vendor were holding up the Lollipop update, not Verizon. I bet this is frequently the case with slow updates- for example, I strongly suspect that's what's holding up the 5.1 update on the Nexus 9 (a different SoC vendor in that case, though).
[Verizon Motorola Droid Turbo Q&A, Help & Troublesh] ChazzMatt:
Nevertheless, Verizon is usually the laggard.

With the Moto X, yes the chipset. You are right, the Ultra does use the same chipset. I am familiar with the gen1 Moto X upgrade issues. So, I agree that with the Ultra the problem partner may not be Verizon.

But...

With our Quark phones, Snapdragon 805. Same as Nexus 6, which Motorola also makes. No excuses there.

99% same hardware as the Nexus 6.

But Motorola is not going to push 5.1 to the Moto Maxx/Moto Turbo until Verizon signs off on the 5.1 update for the Droid Turbo. We already have 5.0.2, up from Kitkat. But we're not getting 5.1 until every Quark gets 5.1, I bet.

So, everybody is waiting on Verizon.
[Verizon Motorola Droid Turbo Q&A, Help & Troublesh] windoge89:
Us in America don't have 5.x at all, which is why we're making all the fuss about it. Then again it's kinda worth the wait to rid the OS of some of the dastardly bugs that it has
[Verizon Motorola Droid Turbo Q&A, Help & Troublesh] letsief:
Huh? Why would Motorola hold up the non-Verizon phones for Verizon? They don't do that for the Moto X.

I'm not willing to assume that Verizon is holding up the 5.1 update for the Droid Turbo. The similarities with the Nexus 6 should make things easier, but that doesn't mean the Droid Turbo build is done. There may be additional features that are being built into the Droid Turbo. For example, Advanced Calling on our Droid Turbos supports video calling. VoLTE support on the Verizon Nexus 6 does not. While I have no specific reason to think this is related to the delay, I think it is possible Motorola and Verizon don't want to take away an advertised feature with a software update.
[Verizon Motorola Droid Turbo Q&A, Help & Troublesh] ChazzMatt:
Because it's become a hot issue that the Droid Turbo has not received ANY updates for OS. There's been lots of articles written about it.

Lots of people are mad they paid this much for a top tier phone and no Lollipop. LG, Samsung, etc have updated their 2014 flagship phones.

Motorola even had a head start with the Nexus 6 in their hands. It's obviously Verizon that is the holdup.

Motorola has updated the XT1225 once past the XT1254. I'm betting they won't do again.
[Verizon Motorola Droid Turbo Q&A, Help & Troublesh] reggie14:
Motorola already said what happened. They didn't want to port the VoLTE code from Advanced Calling in KitKat to 5.0 when they knew VoLTE would be natively supported in 5.1. I suppose you could blame the VoLTE requirement on VZW, but I don't think that was necessarily a bad move (and this is coming from someone who finds VoLTE unusable due to signal strength issues).

Samsung and LG made a different decision. They did port the Advanced Calling code to 5.0.

Now, I know you think the Droid Turbo should have 5.1 since the Nexus 6 has it. But how many Android models do you see with 5.1 right now? Heck, even the Nexus 9 doesn't even have it yet, which I find far more distressing. And despite the hardware similarities, we don't know what differences we'll find in the Droid Turbo build from the Nexus 6 5.1 build.

And for what it's worth, I don't really view the Turbo as a flagship in the same way as the LG3 and S5/S6. It's a VZW-branded phone, not a manufacturer branded phone. To most consumers, the Droid brand means Android, not VZW's-branded Android phones. VZW doesn't particularly push it- if you go to their homepage you'll see the iPhone, iPad, S6, and G4, but no Turbo. Neither Verizon nor Motorola ever did a major advertising push for it. The Droid Turbo is a flagship in specs only.

Care to explain why?

It might be true - or at least that updates might not be far apart. But if that is the case then I don't think it necessarily follows that VZW would be holding up both updates. How would you distinguish that from Motorola just taking longer to finish the builds?
[Verizon Motorola Droid Turbo Q&A, Help & Troublesh] donsmith1964:
James Franco might disagree that Verizon didn't advertise it.
[Verizon Motorola Droid Turbo Q&A, Help & Troublesh] madbat99:
Do you really know what a nexus is? Its a development device. It was never truly intended for mass consumption. It was to put competitive hardware in the hands of developers to test software. And ppl think it means I get updates first, if not I'm getting screwed. That's not what nexus is. They tend to get updates first, but ppl freak out when they don't. Google never promised that you would. That said, I love nexus'. Proud owner of a nexus 7(2013). I would love a 9, and would never complain about waiting a bit for an update.
[Verizon Motorola Droid Turbo Q&A, Help & Troublesh] adrynalyne:
With very, very different drivers, and different boards. Im not arguing for Verizon or Moto in this case, but that distinction needs to be made.

Even the Moto X Pro software (which is supposed to be the same device as a Nexus 6) will not boot on a Nexus 6.
[Verizon Motorola Droid Turbo Q&A, Help & Troublesh] reggie14:
(Sort of off topic, but relevant to the discussion of timely updates.)

I know Nexus started out as a development device, but look at what they are now. The word "developer" appears no where on Google's product pages or the Play store descriptions. They read as marketing material, describing features and quoting reviews that are relevant to regular consumers. The Nexus 6 is now sold by all major carriers in the US as subsidized rates. Nexus devices are sold at consumer electronics stores. This is intended to be a mass-market device now. Just not one that is expected to sell particularly well.

What does Google say about updates?

"Always have the most cutting-edge software- Get the latest apps and updates automatically from Google"

"Nexus devices get the latest Android OS updates first, so you have a superior software experience."

(Google, quoting CNET) " The Google Nexus 9's premium build, speedy performance and consistent updates render it one of the best high-end Android tablets."

I don't expect any vendor- not Motorola, not even Google- to be able to promise updates in any specific amount of time. But they do set certain expectations for what timely updates mean, with timely at Google (typically) meaning less time than other vendors (and likely with timely at the current Motorola being a bit faster than other Android OEMs). I think Google/HTC has failed that with the Nexus 9, and Motorola failed that with the Moto X and Droid Ultra/Maxx (though I'm inclined to cut them some slack on the Turbo). I suspect the holds up have been primarily due to firmware/driver issues with the SoC vendors. If true, that suggests a not-particularly-healthy relationship between the device manufacturer and their SoC partner.

As fun as it is to blame the carriers, I think the SoC suppliers are equally to blame for slow/non-exisistant updates for Android devices- particularly Android devices more than a year old.
[Verizon Motorola Droid Turbo Q&A, Help & Troublesh] windoge89:
The thing is with that, the Droid turbo isn't even a year old
[Verizon Motorola Droid Turbo Q&A, Help & Troublesh] civiksi:
In my house my nexus player has 5.1.1, my 6 year old's nexus 7 has 5.1, my note 10.1 (2012) has 5.1.1, and my wife's S4 has 5.1.1. Granted the last 2 are because they run roms but still. Sucks when you shell out over $600 bucks for a phone and you're still running old software that was supposed to be upgraded so fast. I took the chance buying this phone figuring my flashing rom days were coming to an end and knowing this would probably not get the bootloader unlocked. Stupid me. And not to you but I don't want to hear how it runs perfect on 4.4.4 because it still has its bugs.
[Verizon Motorola Droid Turbo Q&A, Help & Troublesh] madbat99:
Wait till you see the bugs in lollipop.

Everyone complaining no update yet will be the same ppl in hear talking about how lollipop ruined their phone and how much they hate it.

Just remember, when you get the update, there are a select few who will have to do a factory reset to squash some bugs.
[Verizon Motorola Droid Turbo Q&A, Help & Troublesh] ChazzMatt:
I probably know what a Nexus device is more than you. I hate this kind of response. How many Nexus devices have you owned and since when? I'm at six, ever since the gen3 Galaxy Nexus. Rooted, installed custom ROMs, custom kernels. You joined XDA in 2014 and are asking if I know what a Nexus device is? Please.
[Verizon Motorola Droid Turbo Q&A, Help & Troublesh] adrynalyne:
It didn't ruin my phone whatsoever. Time to move past that stereotype...
[Verizon Motorola Droid Turbo Q&A, Help & Troublesh] madbat99:
I like lollipop. It was a lot of others complaining when they finally got it.

---------- Post added at 10:40 AM ---------- Previous post was at 10:38 AM ----------

Just stop. You're digging a hole. I don't just flash Roms, I build them from source first.
[Verizon Motorola Droid Turbo Q&A, Help & Troublesh] ChazzMatt:
Actually Google did promise updates first for Nexus devices. IN WRITING. ON the Nexus 9 page, at that. That's how little you know about Nexus devices.

Here's a screenshot from the Google Nexus 9 page. Feel free to apologize.

https://www.google.com/nexus/9/

I base my statements on facts and experience. So don't question others in that way, like you are better, OK? I was probably using Nexus devices before you even heard of them.

Every Nexus device being currently supported by Google has 5.1.x except the Nexus 9, at my last count. Why? Yet the 2014 Nexus devices should be the first, as Google launched Lollipop on them, and supposedly they were "built" with Lollipop in mind. AND BECAUSE GOOGLE PROMISED IN WRITING.

The Nexus devices are what Google can control the most with Android. They put in the hardware they want, design them the way they want. And the most pure Android, with no Touchwiz or other manfuacturers crap. So, if Google can't update the Nexus 9 (yet) -- which they designed with HTC, it just looks bad for Google.

A friend just got 5.1 on his 2012 Nexus 4. And Google just released factory images for gen1 and gen2 Nexus 7 and the Nexus 10. I know Nexus 5 and Nexus 6 has 5.1. So, that leaves Nexus 9 -- one of the two newest devices Google personally designed for Lollipop to still receive the latest Lollipop update.
[Verizon Motorola Droid Turbo Q&A, Help & Troublesh] madbat99:
Wow. Relax bro, you'll be OK. It will get it. And it will be glorious.

I'm too old to get that upset about an update.
[Verizon Motorola Droid Turbo Q&A, Help & Troublesh] windoge89:
The superiority war is real
[Verizon Motorola Droid Turbo Q&A, Help & Troublesh] adrynalyne:
You will now be followed from thread to thread and reminded about how wrong you were.
[Verizon Motorola Droid Turbo Q&A, Help & Troublesh] madbat99:
I joined in 2011, but I'm a guide in another forum and didn't come here for a long time. Forgot my old password and just started over.

Anyways, I think I was just having a bad day. I didn't mean to bait you. I love nexus devices, and I guess I can see how it could be slightly irritating not to get an update. My original statement was about the nature of nexus devices and the origin of the nexus program. I have been with android since cupcake.
[Verizon Motorola Droid Turbo Q&A, Help & Troublesh] Ally Android:
There is something you failed to realize, she didn't say if it was the second week of July 2nd for 2015. It could be 2016, 2017, or ....
[Verizon Motorola Droid Turbo Q&A, Help & Troublesh] windoge89:
If it isn't 2015 I give up on lollipop. Kitkat is good enough I guess. The memory leak is fixed in 5.1.1 so I hope they use that
[Verizon Motorola Droid Turbo Q&A, Help & Troublesh] MarkAtMoto:
Thanks I've provided feedback to improve our responses. Sorry for the confusion.

---------- Post added at 08:42 PM ---------- Previous post was at 08:41 PM ----------

See Dave's post here: Re Turbo: https://plus.google.com/+DavidSchuster/posts/SPCFp8L6ErL

Mark

Motorola Support

---------- Post added at 08:43 PM ---------- Previous post was at 08:42 PM ----------

Yeah the reps aren't at fault. They're one of the last to know.... Right before it's ready.

Mark

Motorola Support
[Verizon Motorola Droid Turbo Q&A, Help & Troublesh] wifnhzivxllo:
That might as well say nothing.
[T-Mobile HTC One (M9)] paddyhaig:
I'm stuck. I got the new HTC One (m9) and went through the procedure of installing TWRP. I got it all up and running and made a complete backup of my vanilla system. Then a few days later, I get a OTA! I didn't know that you couldn't install OTA's after you had Rooted and installed a different Custom Recovery app. So I searched the Internet for ways to install the OTA. Seems you have to revert the Custom Recovery (In my case, TWRP) back to the original OEM Recovery app. I haven't got a backup of the recovery partition, nor do I have a copy of the App. I found a few sites that claimed they had copies of the appropriate recovery app for my phone (A, T-mobile HTC One (M9).

I looked up varying pieces of information like my Android version 5.0.2, presently 1.32.531.25. (The Update being 1.32.531.33) cid: T-MOB010 and other numbers that I have no idea what they apply too. After about 20 attempts, trying about five different so called 'recovery images' I managed to install one. Then went to my Update procedure and downloaded the update about 6 something MB's. My phone rebooted into the another mode and after a few minutes I was informed that my phone had tried to install a Verizon Update or something like that. I'm a T-mobile user??? What could of happened. I'm guessing there's some link between the recovery img and this issue. As I cant see T-mobile giving me a Verizon update? I believe I must have the wrong recovery.img. However for all my searching I cannot find one categorically and specifically for the T-mobile HTC One (M9). Plenty of M8 stuff though. :cowboy:
[T-Mobile HTC One (M9)] minotauri:
That's weird. I dont think the recovery image would matter. There are now backups of the OTA available for download and install within TWRP. I would give that a try. Otherwise, you can reflash your system and try again. For me personally, I ended up restoring my phone back to factory default by putting the RUU zip file as 0PJAIMG.zip in my sdcard and having the phone autoflash back to stock.
[T-Mobile HTC One (M9)] paddyhaig:
Where to get the OTA updates for the new T-mobile HTC One (9)

Where might I get these updates that are configured for rooted T-mobile HTC One (9) running custom recoveries?
[T-Mobile HTC One (M9)] Rydah:
http://xdaforums.com/tmobile-one-m9/general/please-read-rooting-using-twrp-t3069022
[T-Mobile HTC One (M9)] paddyhaig:
Thank you Rydah805 for your reply, and your remarkable piece of work. Very thorough and very concise. And thank you for answering the many questions I might of had. :)

This is awesome: Welcome To The T-Mobile HTC One (M9) System Dumps, RUUs, OTAs, Stock TWRP Backups, Firmware Threa

http://xdaforums.com/tmobile-one-m9/general/please-read-rooting-using-twrp-t3069022
[T-Mobile HTC One (M9)] Rydah:
Your welcome, the threads there to help, and provide all you need to keep your phone running well. ?

Sent From My HTC One (M9)
[General Topics] joobalt:
hello, can my xda 2 be upgraded to wm6, if so, how do i do it? tnx :)
[General Topics] agovinoveritas:
Before you get told off that you are noob who doesn't read or does a search, please do read and do a search.

Thank you.

No one else respond to this. Admins, please lock this thread otherwise we are just spreading the problem as this is the user's first post and its very unlikely he bothered to actually look up the info him\herself first.
[General Topics] PaulMdx:
Wow, talk about high and mighty..

Anyway...

I believe your device (XDA II) is a HTC Himalaya model. Check out this section:

http://xdaforums.com/forumdisplay.php?f=243

It doesn't look good for WM6, but you might be able to upgrade to a slicker version of WM5. :)
[T-Mobile Samsung Galaxy S6 Edge] lrmdaddy:
3minit battery mod will it work for us?? i have big balls but not ready to brick or start clean all over again...
[XDA Assist] XDA Visitor:
lenovo s90 wont boot. stuck on lenovo logo.

tried rebooting my device but to no avail..

any suggestions, need help

thanks
[XDA Assist] karandpr:
Hi

Please post in general Q/A for better support

http://xdaforums.com/general/help

Good day !
[AT&T Samsung Galaxy S 4 Q&A, Help & Troubleshootin] robdawg183:
I'm trying to root my AT&T Galaxy S4 I337UCUFNJ4 on Android 4.4.4

I downloaded the I337_NC1_Stock_Kernel.tar.md5 file and flashed it using Odin.

I have USB debugging enabled, it's set to allow unknown apps, and I have unchecked verify apps.

I was able to successfully flash the NC1 kernel. The phone status screen still says NJ4 but wifi has become disabled so I'm pretty sure the flash to NC1 worked (also I read that it's common for it to still say NJ4).

When I run Towelroot and click "Make It Rain" button, the phone just freezes. After a while I get a message that Towelroot is not responding. It gives me the option to wait to close Towelroot. I can't exit the app. I've rebooted and tried many times. Sometimes while it's frozen I can hold down the home button to get the list of open apps and can close it that way. Other times that doesn't even work and I have to hold the power button down until the phone shuts off.

Any thoughts on how to fix the problem or alternate ways to root the phone?

I had a different i337 in the past, I think that one might have been Android 4.4.2, and rooted it by a means different than Towelroot. I can't remember how though.

Your help is greatly appreciated!
[AT&T Samsung Galaxy S 4 Q&A, Help & Troubleshootin] robdawg183:
Update:

I downloaded the I337UCUFNB1_Rootable and flashed the phone with Odin after which Towelroot ran with no problem.

I'm wondering, should I even bother trying to update back to NJ4 or just leave things the way they are?
[GiONEE Elife E7] RSGI_PT:
Hi

I´m in Europe, Portugal so the network system should be GSM/WCDMA, right?

So why this appears when i connect the phone to DFS CDMA Tool:

Instead of CDMA shouldn't it be there GSM/WCDMA???