[Galaxy Note Pro 12.2 General] V3racious:
The Solution & The Problem of the Note Pro Bluescreen

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THE TRUE ISSUE - THE TRUE ISSUE - THE TRUE ISSUE -

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This is a language barrier / communications issue with the support staff. I did a live chat and I should have included a picture of the blue screen but instead I meticulously explained what the problem is and that probably failed still because when i checked the repair status they showed LCD display issues. So i called them up while they still had the tablet in their possession and before they looked at it and specified over the phone to correct the description of the problem they have annotated in their database. I explained all the same stuff about the issue and how it is a known defect in the AT&T variant of the 12.2" Galaxy Tab and that it has even garnered it's own name (borrowed from Windows): BSOD or Blue Screen Of Death online. When I sent it in they had the wrong issue labelled in their database: bad LCD/ Display issue.

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- THE FIX - THE FIX - THE FIX - THE FIX - THE FIX -

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Contact support and get your device replaced. It is a defect in the hardware and will be fixed free of charge. Include a picture of the BSOD so that they know what the issue is that they are fixing. I used live chat for the initial contact. Phone support is probably better. Also you could try hanging up or starting another live chat if you see you are dealing with an idiot or someone who has just recently learned English.

Note: They erased & updated my tablet to lollipop 5.1.1 probably in their troubleshooting process. I haven't been able to re-root my device since they updated it to 5.1.1.

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- The details - The details - The details - The details -

(THE TRUE TECHNICAL ISSUE)

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I will try to update this in a bit. For now here is what I know:

I got mine fixed right after I bought the Samsung Tab 12.2" SM-P907A off of eBay with an unadvertised BSOD issue . The issue is caused by something wrong with the PCB (Printed Circuit Board) or motherboard or as OP described the vernacular they use: PBA (Printed Board Assembly). Whatever you want to call it there is something wrong with the mainboard on the AT&T version of the 12.2" Tab S (SM-P907A). Someone (I want to say from Samsung but I cant remember for sure who it was) told me it was related to the battery, I believe it isn't wired to the motherboard well enough and when the system demands too much power and the battery cannon provide it properly through those leads then that is when it BSODs. This would make sense since it happens usually when you are heavily taxing the system, i.e.: playing a game. I installed some heavy 3D graphics games on mine when i first got it to see if I could insight a BSOD and sure enough it happened in no time. I noticed it normally wouldn't do it while sitting in stand by, but often would be insight into blue screening as soon as I started using it. I have shot some decent videos of both ways the BSOD manifests itself. I will edit this post when I locate the videos I took and take a moment to upload them. When I received my Tab back they noted that it was power related and included a new usb cable along with a letter saying to not use the old cord as the problem was power related and they fear that using the original cable may damage the tablet again. They only sent the cable, not the AC adapter and ironically my AC adapter although I never felt it get extremely hot (remember I got this slightly used off of eBay so it may happened before I had it) but the electrical prongs that plug into the wall are actually out of position and under closer inspection you will see they have moved because the plastic actually melted a bit where the prongs come out of the AC adapter. So now I am chatting with live chat again just to get a new adapter. ^ ^ ^ SEE THE TRUE ISSUE AT THE TOP OF THIS POST ^ ^ ^ Have fun with your chats with these ESOL ****tards they have manning the support desks. I will post a couple of mine as I cracked some good jokes...

---------- Post added at 02:02 AM ---------- Previous post was at 01:51 AM ----------

See my last post in this thread it tries to clarify. The help desk staff suck at english and do not relay the problem properly to the technicians who actually fix it and they don't sit there playing with your tablet until an error manifests itself. See my post please.