[Verizon Motorola Droid Turbo Q&A, Help & Troublesh] windoge89:
I recently had a chat with a motorola representative, the transcript of which you can find below, in which she said that the Lollipop update was being rolled out on Verizon (the only place this phone is supported, as you probably know) as I type this. Does anyone, ANYONE at all have this update, or was the motorola rep. trying to make it sound like the update is coming sooner than it actually will? As a side note it'd better be here soon :/

TRANSCRIPT:

[07:45:45 PM] Hi, my name is Jennifer. How may I help you?

[07:46:34 PM] Mathew: Hi. I was wondering about the upcoming Droid Turbo lollipop update, will it be released sometime this month?

[07:46:47 PM] Mathew: It feels slightly overdue at this point

[07:47:00 PM] Jennifer: Good question, let me go ahead and assist you with that because here in Motorola we value our customers.

[07:49:21 PM] Jennifer: Can I have your 16 digits serial number/IMIE you can access the IMEI or MEID by pressing *#06# from the phone dialer?

[07:50:03 PM] Mathew: yes one moment

[07:50:27 PM] Jennifer: Sure.

[07:50:29 PM] Mathew: IMEI GOES HERE

[07:50:47 PM] Jennifer: Thank you.

[07:51:10 PM] Jennifer: Kindly please wait one moment.

[07:51:19 PM] Mathew: Ok. Thank you

[07:52:05 PM] Jennifer: you're welcome.

[07:53:59 PM] Jennifer: Thank you so much for holding.

[07:54:13 PM] Mathew: No problem!

[07:55:25 PM] Jennifer: The Android L (Lollipop) The update is currently rolling out. It will be send to you automatically Over-The-Air. Just to set your expectation that updated software version update is release per batch, per location and that would also depends on your carrier .Software updates is being rolled up per batch even if you have the same carrier. It is not being released all at once (regardless what device it is).

[07:56:51 PM] Jennifer: You can also check the ANDROID L LOLLIPOP SOFTWARE UPDATE FEEDBACK

(link goes here)] As of the moment all you need to do is to wait for it.

[07:57:19 PM] Mathew: Because the only carrier that has this phone is Verizon, and is being released per location, do you know when it will arrive in Maryland? The fact that it is rolling out now is news to me as I haven't heard of anyone at all having it yet. This is still great news!

[07:57:31 PM] Mathew: I shall visit this link while you respond

[07:57:58 PM] Jennifer: As mush as I wanted to give you a Estimated Time Frame, I couldn't able to give since the update is send batch by bath and Over-The-Air.

[07:58:54 PM] Mathew: Are you positive that it is rolling out at all? I haven't heard of anyone on the internet having this update, and most of the community across the country is waiting for the update quite eagerly.

[07:59:43 PM] Jennifer: Yes. All you need to do is to kindly wait for it and make sure you always check it time to time and you should have a strong internet connection.

[08:00:11 PM] Mathew: Ok. So it is rolling out on Verizon to people as we speak?

[08:00:27 PM] Jennifer: Yes.

[08:00:48 PM] Mathew: Ok. Thank you for this information!

[08:01:51 PM] Jennifer: You're welcome! Are you satsfied on how I assisted you?

[08:02:00 PM] Mathew: Yes. Very much so.

[08:02:16 PM] Mathew: Before I disconnect

[08:02:21 PM] Jennifer: Before you go I would like to let you know that You might be getting an email survey to simply rate the service that I provided to you I appreciate any feedback and comment.

[08:02:31 PM] Mathew: is there any way to get the update via some sort of sideloading process?

[08:02:42 PM] Mathew: Or do i have to wait for the OTA update?

[08:02:46 PM] Jennifer:

Kindly please wait one moment.

[08:05:08 PM] Jennifer: Suggestion

Summary:

Update the software

Question:

How do I update the software on my device?

Answer:

Software updates will be sent to your phone automatically over-the-air as they become available. But you always have the option to update over a USB connection using Motorola Device Manager (MDM) too. You can use either method to check for updates.

To check for available updates wirelessly/over-the-air:Touch Touch SettingsTouch About phoneTouch System updates

If an update is available, follow the instructions on your phone to download and install it. Once updated, your phone will restart to complete the installation. Updates will not affect your contacts, applications, or data.

To check for available updates using Motorola Device Manager:

Have your computer and USB cable handy and then follow these instructions

Version History

December 2014 -

February 2015 -

To find the software version on your phone:From your phone’s home screen, touch the , then touch SettingsScroll down and touch About phoneYour phone’s software version is listed under Build number or System versionTouch Home to return to the home screen

[08:05:17 PM] Jennifer: You can simply follow the instructions above.

[08:05:55 PM] Mathew: So will I be able to get Lollipop via this manner?

[08:06:06 PM] Jennifer: Yes.

[08:06:20 PM] Mathew: As in, right now, today!??!

[08:07:31 PM] Jennifer: Like I said with every devices (regardless want devices) even if you try that steps it will still depends on the location and carrier.

[08:07:48 PM] Mathew: Oh. Alright. Thank you!

[08:08:00 PM] Jennifer: You are very welcome.

[08:08:10 PM] Jennifer: I hope I have assisted you well today?

[08:08:23 PM] Mathew: Yes you have. Goodbye!

[08:08:38 PM] 'Mathew' disconnected ('Concluded by End-user').