[Galaxy S6 General] djshotty:
I've just been on the Telstra Australia 'Crowd Support' page,

https://crowdsupport.telstra.com.au/t5/Device-Updates/Software-Updates-22-04-2016/m-p/565195

and posted the following:

To Daniel K, and other concerned parties,

I have simple questions for you Daniel that, knowing Telstra for as long as I have, I'm sure you'll find ambiguous responses for.

1) If other network service providers throughout the world sell EXACTLY THE SAME DEVICE as Telstra do, namely the Samsung SM-G920I (Galaxy S6) and the Samsung SM-G925I (Galaxy S6 Edge), why is it that

(a) an Android Marshmallow 6.0.1 ROM version has been released by no less than 20 of those providers over a month ago (with several since then releasing an update to that initial ROM offering), and

(b) Telstra have only just in the past few days announced customers will have to wait THREE MORE WEEKS before receiving the new firmware? (Oh, and don't say that it's because you never received the firmware, because I have it on extremely credible authority from Samsung South Korea themselves that Marshmallow 6.0.1 for both devices was written and released to all network providers (in regions where the variant is operated) prior to March 1st 2016.)

2) Why is it that Australian providers are always the last in the world to release firmware updates for not only Samsung devices, but other manufacturer's phones? (And don't give us the same rhetoric we've had to tolerate for the best part of five years with respect to the ridiculous delays to the release of firmware updates your organisation have been directly responsible for.)

3) When are Telstra going to have more respect for their customers, and process the exact same base firmware received by other providers for exactly the same devices, in a much more respectable timeframe?

S6 and S6 Edge owners throughout India - using EXACTLY THE SAME DEVICE(s) as Telstra sell - have had a fully operational version of Android Marshmallow since 14th March 2016! I myself am running the India unbranded (Country Sales Code INU) stock Marshmallow 6.0.1 on my very own Samsung SM-G920I, on the Telstra 4G-X network, as I type. I've had that same firmware on it now for over a month, and have not had a single issue with call quality or data transfer speeds, or any other hardware/firmware issue with my phone in any way shape or form. I've even written a short instruction manual for how to upgrade a 920I or 925I to that firmware! Visit XDA-Developers forum if you don't believe me:

http://xdaforums.com/showpost.php?p=65919764&postcount=1052

Telstra's reliance on the old 'showstopper' excuse has worn far too thin, as you are no different to every other network provider that has similar infrastructure to your Long Term Evolution-Advanced technology. We, as long-suffering customers, are sick to death of your organisation's lame attempts to pacify us, along with your dismissal of your own incompetence as simply "the way things work around here". If you don't know how to truthfully answer my questions, Daniel, then I expect you to harass those within the upper management tiers of Telstra that you can reach, because if things don't change soon they're going to find themselves losing more customers than than they already have.

Regards,

Scott H. (djshotty)

Chief Technology Officer

NeverWinter Systems

East Maitland NSW