yashsingh1/xdaforums huggingface dataset:
[T-Mobile Samsung Galaxy S6 Edge] SuperSport:
I have not tried Smart Switch since Lollipop hit it. I may give it a try later today and let you know how it went.

Personally, if I am to do a fresh install, I WAY prefer to use Smart Switch over OTA. OTA does an upgrade on top of an existing OS where Smart Switch is a CLEAN install of the OS without any remnants left behind from the previous install. On a PC it's MUCH cleaner and works much better, so I do the same on my phones, and it seems to work out best with the least amount of glitches for me.
[T-Mobile Samsung Galaxy S6 Edge] d4m4g3:
I prefer that kind of install too, that's why I tried Smart Switch. It didn't work, I needed the phone so... I installed it with Odin and the stock, original ROM from Sammobile.

I don't know what's the problem with Smart Switch in my case but it didn't work at all, it didn't even begin to download the ROM. Thanks! :)
[T-Mobile Samsung Galaxy S6 Edge] PanchoPlanet:
Smartswitch won't work on your phone unless it's stone stock or showing device status as official.

Pp.
[T-Mobile Samsung Galaxy S6 Edge] d4m4g3:
My phone had...has the stock firmware, no root, no custom room, nothing. And it is official.

Maybe it has something to do with Windows 8.1, maybe my configuration, who knows. I search on the internet "smart switch freezes" and "kies freezes" and there are LOTS of topics and people having this problem. Everytime it froze down after "preparing update". But anyway, I sorta resolved it with Odin and the stock, official ROM. :)
[T-Mobile Samsung Galaxy S6 Edge] Simplyeduardo:
it worked perfectly for me on windows 8.1
[T-Mobile Samsung Galaxy S6 Edge] carlylemiii:
I used this no problem on a rooted Sprint S6. :) (Ran it on a Mac.)
[T-Mobile Samsung Galaxy S6 Edge] godutch:
I really can't figure out how this works, nothing happens when I select the emergency restore option
[T-Mobile Samsung Galaxy S6 Edge] krntehknik303:
You shouldn't have to use the emergency restore option.
[T-Mobile Samsung Galaxy S6 Edge] SuperSport:
Nothing pops up? You should get this window:

[IMG="Pop-Up"]http://xdaforums.com/attachment.php?attachmentid=3422341&stc=1&d=1438174530[/IMG]

If you are not getting that, then the software is likely the problem. Mine pops up even when my phone is NOT plugged into the PC.

Make sure you are running it as Administrator by right clicking the icon and selecting 'Run as administrator'. Also, you might need to turn off your AntiVirus during this process. I have never had to, but I've read that some users have had this issue. Also, try uninstalling and re-installing the software and be sure you are running the latest version by going to 'More', then 'Smart Switch Information' and click the 'Update' Button to check for updates. At the time of this post, the latest version is:

[IMG="Version"]http://xdaforums.com/attachment.php?attachmentid=3422344&stc=1&d=1438174916[/IMG]

Does Smart Switch even see your phone when you plug it in?

That is correct, unless you want to force a re-flash of the current firmware. In that case, you select 'Emergency software recovery and initialization'. In the window that pops up, you can select to re-flash the firmware.
[T-Mobile Samsung Galaxy S6 Edge] godutch:
I already redownloafed, reinstalled, disabled av and run as administrator nothing happens.
[T-Mobile Samsung Galaxy S6 Edge] SuperSport:
Do you have access to another PC that you can test it on? I'm guessing it's a configuration problem with the PC you are using. Maybe even missing a pre-requisite like SQL, DotNet or something like that.
[T-Mobile Samsung Galaxy S6 Edge] thepennster:
I just wanted to say thank you!!!! I was about to toss my phone out the window, and after following your video, it's like a completely different phone!!! I could not wrap my head around a "flagship" phone being so slow and laggy and stutter-y. Thank you for giving me the phone I knew it should have been!
[T-Mobile Samsung Galaxy S6 Edge] Josh_K:
Should update the first post . It does not give any problems when upgrading from Smart Switch now . They solved the problems we had at the beginning. No need to VPN. And the cell is better than when updated by Odin.
[T-Mobile Samsung Galaxy S6 Edge] srahulmca:
If i flash the stock firmware will the following issues I am facing be resolved ?. Currently my phone is rooted and knox is tripped

1. Currently in my smart manager-> device security it says security threat found and I get the notification "unauthorized action detected restart your device to undo any unauthorized changes". Will this error message go off and will the device threat go off.

2. Will installing My knox cause any problem or I should avoid installing it ?

3. Currently "In find my mobile" remote controls is not getting enabled. Will the find my mobile feature start working after flashing the official firmware.
[T-Mobile Samsung Galaxy S6 Edge] Willyman:
Is this supposed to completely erase your phone and put the stock TouchWiz on there or just firmware?

I went through the process succesfully I think, went through all the various phase, but nothing was erased... Nova launcher still there etc etc ...
[T-Mobile Samsung Galaxy S6 Edge] SuperSport:
1. On my phone, it did fix the Knox Security issues when I flashed this. (I had removed Knox and it didn't like that.)

2. I would flash stock and leave it that way unless you are flashing custom ROMs.

3. It should get Find my Mobile working again.

It puts your phone back to stock. It should remove everything. If it didn't then it probably didn't complete correctly.
[T-Mobile Samsung Galaxy S6 Edge] Willyman:
Hmm... OK. I will give it another shot today. No idea what it did then, but it took forever :D.
[T-Mobile Samsung Galaxy S6 Edge] srahulmca:
Ok Thanks for your assistance.

I will give a try.
[T-Mobile Samsung Galaxy S6 Edge] Willyman:
Bizarre, I've tried it three times now. Twice on a Mac and once on my PC. Same thing happens every time: it goes through all the steps, but it appears as if the erasing step doesn't take long enough to complete. It disappears in a matter of seconds. The phone reboots and nothing has happened. All the steps prior to that do occur (downloading of software etc etc ...). Any thoughts?

Could it be related to this issue I'm seeing as well: when I try to do a back up, it's not allowing me to back-up apps or settings. Only Music and Video.

I thought it had to do with having USB debugging turned on, but I turned it off ran the whole thing again and same story... Just comes back to life as if nothing happened.
[T-Mobile Samsung Galaxy S6 Edge] SuperSport:
That's really strange. I'm not sure how the backup issue would be related, but I'm not positive it's not.

What about trying a Hard Reset, then do the flash? Maybe something is buggered in the system and a Hard Reset will remove that issue. If you are going to loose everything anyways, then it should not be a problem. There are quite a few backup apps that will do a complete backup (Including Apps/Settings) for you and save it to the cloud so you can restore after the flash.
[T-Mobile Samsung Galaxy S6 Edge] Willyman:
Yeah, thanks the advice but I tried exactly that today but it didn't work.

I'll try it again tomorrow but don't slightly differently. Hard reset and skip all the setup steps. Then do the firmware flash.

By the way, what app would you advise for backing up?
[T-Mobile Samsung Galaxy S6 Edge] SuperSport:
I used to use Easy Backup & Restore. It saved everything to my google drive. https://play.google.com/store/apps/details?id=com.mdroidapps.easybackup
[T-Mobile Samsung Galaxy S6 Edge] Willyman:
Didn't work either... Ah well. I have no clue why it doesn't work but I'm going to stop trying. I'll just wait until the next big update hopefully improves things.

Unless there is another way to flash a stock firmware on there?
[T-Mobile Samsung Galaxy S6 Edge] ImPain:
I also use smart Switch and I still have my deep sleep issue, phone is never going to deepsleep at all.
[T-Mobile Samsung Galaxy S6 Edge] TheArtiszan:
Works fine in mine. Did you root?
[T-Mobile Samsung Galaxy S6 Edge] ImPain:
Yes i rooted my phone.

I tried everything already, stock firmware, stock recovery, rooted phone, custom rom (Xtrestolite). My phone never went into deep sleep since day 1.

Attached screenshots for info, and more in this gallery: http://postimg.org/gallery/f1n5mn4e/.

My Deep Sleep state has never been used so far. I am not finding any solution to my problem.
[T-Mobile Samsung Galaxy S6 Edge] Doctorhitch:
Mine is saying unsupported device on Smart Switch. My phone is in Emergency Recovery Function because an update didn't work out... Can't do anything... I don't want to take it to the repair shop but I think I have to, I tried everything!
[T-Mobile Samsung Galaxy S6 Edge] Willyman:
Download the stock rom and flash in Odin? There are tons of good guides to be found online on how to do that.
[T-Mobile Samsung Galaxy S6 Edge] Doctorhitch:
It keeps on failing at the end with Odin. Tried 2 different roms already....
[T-Mobile Samsung Galaxy S6 Edge] Doctorhitch:
Nevermind! I had to change the hidden.img to hidden.img.tar in the stock rom file apparently...
[T-Mobile Samsung Galaxy S6 Edge] Jhayzt:
Korean Notice

Umm, hey there! Does anybody know what this error or notice is? :( I'm trying to restore my firmware.
[T-Mobile Samsung Galaxy S6 Edge] SuperSport:
Translation: Please check whether the advance registration can be upgraded if the binary file binary file is not registered.

No idea what that means though...
[T-Mobile Samsung Galaxy S6 Edge] Jhayzt:
I know right? I asked someone at Sammobile and he told me that the reason why the notice pops up is because the device is already using the latest firmware although I wanted to reinstall the whole OS again.
[T-Mobile Samsung Galaxy S6 Edge] SuperSport:
At what stage does that error come up?

Also, have you tried to manually enter Download Mode to see if that helps?
[T-Mobile Samsung Galaxy S6 Edge] Jhayzt:
When it's starting to download the firmware. :(
[T-Mobile Samsung Galaxy S6 Edge] SuperSport:
Have you tried to manually enter Download Mode to see if that helps?
[T-Mobile Samsung Galaxy S6 Edge] Jhayzt:
I tried doing that too but Smart Switch says that my device is unsupported.
[T-Mobile Samsung Galaxy S6 Edge] hu5H:
Will this work on edge plus that has knox 1 triggered??

Very much need to know if this is worth trying as I have had the screen message about it come up when i tried last recovery in download mode.

Also would be grateful for a TWRP link that works for this model please.

Model no:- G928F - & I am running (was running lol) on O2.
[T-Mobile Samsung Galaxy S6 Edge] zazabichi:
Is it possible to change regional or Mobile carrier firmware with another via some modification IN CSS or something else?
[T-Mobile Samsung Galaxy S6 Edge] SuperSport:
I don't know if your specific device is supported by this tool yet. Only way to know is to plug it in and run the software. It will let you know. If it is supported now, then it will work, although it will not remove your Knox trip. That needs to be done another way. TWRP will need to be found in the Edge Plus forums, Again, I don't know if it's available since I don't deal with those specifically. Sorry I was not more helpful, but I don't have your device to test these on.
[T-Mobile Samsung Galaxy S6 Edge] hu5H:
In the end i went with TWRP recovery.

My thinking was that cos i'd gone that far down the hill with it it wouldnt hurt to try a few more options out.

I managed to flash with twrp then got its recovery up on the boot. 'Recovered' a new boot image and voila! Problem solved.

I was so pleased i even donated into twrp's clockwork coffers, did the job good, Definitely was a last resort though lol.

dro1d==OWN$$GED
[T-Mobile Samsung Galaxy S6 Edge] SuperSport:
I'm glad you got it going, and good job on diagnosing what you needed to do.
[T-Mobile Samsung Galaxy S6 Edge] strrstarrynight:
Can't seem to connect to smart switch. Tried many times, but it just say failed to connect the device.

Using a rooted s6 with XtreStoLite, and googy max kernel.

Any help would be much appreciated:good:
[T-Mobile Samsung Galaxy S6 Edge] PanchoPlanet:
SmartSwitch only works on stock devices.

Maybe factory reset and try again.

Pp.
[T-Mobile Samsung Galaxy S6 Edge] SuperSport:
I used to use it on Rooted and Flashed phones and it would work fine.
[MENTION=7111532]strrstarrynight[/MENTION]: I don't know if there is some other problem though. Have you tried putting your phone into Download Mode first and see if that works? Also, verify you have three Samsung Devices in Device Manager:

Modem - SAMSUNG Mobile USB Modem

Portable Device - Listing phone name and Model

Universal Serial Bus Controllers - SAMSUNG Mobile USB Composite Device

Although, keep in mind I'm looking at my S4 and not an S6 at the moment, so your devices might be slightly different here. Can you post what your devices listed are?
[T-Mobile Samsung Galaxy S6 Edge] jmc302005:
First try different usb ports. if that doesn't work try reinstalling drivers. check your model number on your phone in settings. if mismatched it may not recognize the phone. I all else fails and if you have already backed up all your personal data you can just do an emergency recovery with the serial number from the phone. That always works.
[T-Mobile Samsung Galaxy S6 Edge] mendywen0322:
How to flash Stock ROM via ODIN with the New Interface

Well, I am not sure about this. So, I just find some great information for you.

din is a program that can utilize the MD5 file to install ROMs to your device. MD5 files can be anything from recoveries, modems, and even ROMs.

First, one of the things that may need to be done is to update your device drivers. You can do this one of two ways.

-You can search the net for your updated drivers. Download and then install to your PC.

-Or you can download or update Kies. Part of those processes are to install or update drivers.

Once drivers are installed, a restart of your PC may be required. In fact, I would highly suggest it.

Second, is downloading and installing 7Zip. 7Zip is a file extraction program, that unzips compressed files. Windows has a file compression and decompression program as well. Depending on where you get your file from, having both is handy in case one works and the other does not.

Third, Your copy of your stock ROM. This will be the compressed file you downloaded. You will need to extract it. The best thing to do is create a file on your desktop. This will make the extracted file easier to find. Once created, you can right click on the downloaded file and click Extract. Either program will ask where to extract to. Click on the small box with the 3 dots and navigate to your desktop and locate your newly created file.

Edit: One of the best places to find the stock ROM is SamMobile Firmwares. If you want a custom ROM, look around the forum for your phone at XDA Forums.
[T-Mobile Samsung Galaxy S6 Edge] Edwin0202:
Samsung J5 Stuck on a blue screen

My j5 is stuck on ''An error has occurred while updating the device software. Use the emergency recovery software function in the Smart Switch PC Software''. I am a newbie with phones so i dont know what to do. What should I use? My old computer only runs Windows Vista, and that isn't opening the Smart Switch software. I t downloads, but then it does nothing. No reaction. Please help!

:confused::confused::confused:
[T-Mobile Samsung Galaxy S6 Edge] SuperSport:
What were you using to update the software when this happened?
[T-Mobile Samsung Galaxy S6 Edge] Edwin0202:
Sorry, my phone knowledge is not that great!

I rooted my J5 with King root. I rebooted it and it said 'custom binary blocked' by frp. So, i flashed with Odin and my binary status went from 'custom' to ' Samsung Official'. After Odin , I rebooted my phone and that screen came on. My computer, which is old runs Vista. Vista doesn't run .exe files which is required to run the Samsung Switch File above.
[T-Mobile Samsung Galaxy S6 Edge] SuperSport:
Try this and see if you can get it to run.

https://support.microsoft.com/en-us/kb/950505
[T-Mobile Samsung Galaxy S6 Edge] Edwin0202:
Nope.

I done everything it wanted me to do. However, when I try to run it, still nothing happens. Frustrating! Any help beyond this?
[T-Mobile Samsung Galaxy S6 Edge] SuperSport:
See if this video has any further info that might help. Also, the first comment under the video has a registry edit that might help.

https://youtu.be/V3gbpCFCs04
[T-Mobile Samsung Galaxy S6 Edge] JohnnyGT:
if i use the emergency option is it suppose to give me a recovery code if it goes thru all steps in "device initialization" but fail and gives me a turquoise screen saying a there was a problem installing update and need to use emergency recover mode ? i dont get a code and also now cant get to download screen when holding down volume - &home, power button.

is my device pretty much stuffed ?
[T-Mobile Samsung Galaxy S6 Edge] SuperSport1966:
Which device are you working with? Carrier, etc...
[T-Mobile Samsung Galaxy S6 Edge] SuperSport:
Other posters have mentioned that using the Original USB Cable has helped them get this to work. If you are using an aftermarket cable, you might try the original.
[T-Mobile Samsung Galaxy S6 Edge] unlock.mk:
That doesn't help, original usb, ports usb 2.0 , usb 3.0 ....

Error says that G925T is not supported, so it sees the phone but it's not supported. How that can be?
[T-Mobile Samsung Galaxy S6 Edge] SuperSport:
It is strange, as that is the phone I used to use Smart Switch with. Are you located in the USA? If not, maybe try the VPN fix posted on the first post.
[T-Mobile Samsung Galaxy S6 Edge] JohnnyGT:
thanks mate im using a SM-G920i model and on New Zealand "Spark" carrier model (TNZ)
[T-Mobile Samsung Galaxy S6 Edge] SuperSport:
Can you try again using the HotSpot Shield VPN Method listed on the first post and see if that makes any difference?
[T-Mobile Samsung Galaxy S6 Edge] RockBoyEmy:
In my case the Smart Switch program on my PC gets stuck at the point when I click on "Emergency Software recovery and initialization". The wondow becomes gray and it simply freezes completely. I know it recognizes my phone, the cable is the OEM one and I even managed to do the backup before trying to re-flash the stock rom. But apprently Samsung can't get their own basic programs to work. What can I do at this point? (On my phone I only have flashed the TWRP recovery, everything else is stock, the phone isn't ever rooted, yet I cannot do the system upgrade to Marshmallow on my S6)
[T-Mobile Samsung Galaxy S6 Edge] JohnnyGT:
hi this is the reply i get from as you can see no code displayed.

[IMG="reply"]http://i21.photobucket.com/albums/b292/littlemax9/Capture_zpsq5ekkuqi.jpg[/IMG]

i think this phone is stuffed as i can not get to recovery or download mode anymore
[T-Mobile Samsung Galaxy S6 Edge] SuperSport:
What mode, if any, do you get? Does it light up at all?
[T-Mobile Samsung Galaxy S6 Edge] JohnnyGT:
It get to the blue/teal screen with message about error during software update and need to connect to smart swith for emergency recovery.
[T-Mobile Samsung Galaxy S6 Edge] chulew:
I really hope it won't wipe my data. There are voice memos on there of a friend's son who has cancer and is not long for this world. The 5.1.1 update got stuck sideways and I'm trying to get these files off safely. No recovery, no full boot, but I can Odin flash 5.1.1 (only 5.1.1 apparently). Can't find a way to wipe cache without recovery mode on phone.
[T-Mobile Samsung Galaxy S6 Edge] James L:
I have a friend who has no box and no way to get the serial number and is stuck on FRP etc. I had him try pressing the home button in D/L mode as well as the warning screen to get the S/N. He also called Samsung and T-mobile.

Anyone that can provide me with a S/N for a SM-G925T for use with Smart switch please, p.m. me
[T-Mobile Samsung Galaxy S6 Edge] SuperSport:
Not sure if you got one yet, but here you go. R58G31D1PAB
[T-Mobile Samsung Galaxy S6 Edge] James L:
Thank you, i was helping him fix his device remotely ( Teamviewer ) and i kept telling him that the device should show the serial number if he pressed the home key in D/L mode. After trying everything i could think of he emailed me and stated he got it to show. Thanks a million though i'm sure your post will save alot of people!
[T-Mobile Samsung Galaxy S6 Edge] SuperSport:
Thanks for the update. I hope you got him going again.
[T-Mobile Samsung Galaxy S6 Edge] James L:
Yes i sure got his device working again. I let Smart switch do what it needed to do, i then flashed Twrp, Unikernel and SuperSU.

I rooted his device about a week ago and then he emailed me earlier today saying he had the dreaded FRP message.

He wanted to return it and pay the fee for warranty services but with awesome forums & members almost anything can be fixed.

:D
[T-Mobile Samsung Galaxy S6 Edge] rdrago71:
hi, please how can I change the firmware of my s6 sm-g920p to sm-g920i, thanks
[T-Mobile Samsung Galaxy S6 Edge] Blackisshh:
Never really works

When I try clicking on the Emergency software recovery option, it just doesn't work and it makes Smart Switch unusable. It never works for me and I have tried almost everything to get it to work.

help?
[T-Mobile Samsung Galaxy S6 Edge] SuperSport:
That's strange. Have you tried another PC to see if that works? Also, have you tried Run as Administrator?
[T-Mobile Samsung Galaxy S6 Edge] JohnnyGT:
we tried multiple Computers & Macs and phone does not get reconised after update failure. thanks for all advise and ideas, may take to Samsung and see if they can help
[T-Mobile Samsung Galaxy S6 Edge] SuperSport:
I'm sorry JohnnyGT, if you don't get any results, let me know and we can look at it again. Good Luck with Samsung. Hopefully they will be able to help.
[T-Mobile Samsung Galaxy S6 Edge] JohnnyGT:
yeah cheers mate will do and see what they say after phone repair shop cant even get it fixed, bizarre

EDIT: I got the phone to go to recovery & Download mode again !!! Woop woop (used another Official USB cable & charger)

but thats where it ends >>> after going thru the steps with SmartSwitch it completes firmware install but once the phone reboots it just boot loop with the "Samsung galaxy S6 logo powered by Android" screen. after 10min it stopped flashing & stayed stationary on that screen.

see screens

maybe there is still hope
[T-Mobile Samsung Galaxy S6 Edge] JohnnyGT:
After all this issues i used an oEM cable & charger to charge phone, tried SmartSwitch again and no luck.

But then i decided to maybe flash i different firmware like INS (6.0.1 Marshmallow) instead of TNZ (5.1.1 Lollipop) and it BOOTED !!! Woop Woop

only issue so far is the WiFi not turning on/no bluetooth and no GPS signal

tests still in progress
[T-Mobile Samsung Galaxy S6 Edge] HairyScot:
How do I get Smart Switch to restore Lollipop without using Odin?

The Samsung Smart Switch Emergency Recovery will restore the latest available firmware, which is Marshmallow.

How do I get it to restore Lollipop?

I don't want to use Odin because I don't want to trip the Knox thingy.
[T-Mobile Samsung Galaxy S6 Edge] mjdavis871:
If you are flashing stock firmware in odin, you won't trip knox. If you have flashed a custom kernel or recovery, you already tripped knox.

Also, if you have already taken the MM update, I'm pretty sure you can't go backwards.
[T-Mobile Samsung Galaxy S6 Edge] HairyScot:
Drat!

MM sucks.
[T-Mobile Samsung Galaxy S6 Edge] karltabby:
hi guys, i have a note4 and i already flash 6.0.1 but the official firmware in which the phone came from which is UAE is still at 5.1..1, if i use smart switch will it downgrade 6.0.1 to 5.1.1? im also having this DRK error and maybe smartswitch can fix it, tia for your response
[T-Mobile Samsung Galaxy S6 Edge] SuperSport:
As far as Smart Switch goes, it only knows how to apply the latest firmware on the Samsung Servers. There is no way to select which firmware it's going to use.
[T-Mobile Samsung Galaxy S6 Edge] HairyScot:
Thanks to all who responded.

Bit the bullet and flashed Lollipop 5.1.1 with Odin.
[T-Mobile Samsung Galaxy S6 Edge] altqq723:
Can this method work on NO OS INSTALLED error? My s6 edge got bricked recently when i tried to reformat my phone, i mistakenly formatted the system files.