yashsingh1/xdaforums huggingface dataset:
[AT&T Samsung Galaxy S6 Edge] raineyland:
Mine got here yesterday, it's perfect. Love it.
[AT&T Samsung Galaxy S6 Edge] yoman258:
Yeah, mine shipped out on the 4th, so I had one of the early ones. I just had them reship one to me, so I'm hoping that it will be a later one that has no scratches. I should receive it tomorrow so hopefully its all good and I can stop posting in here.

I wish AT&T would let me keep the damaged one haha.
[AT&T Samsung Galaxy S6 Edge] tommydaniel:
Mine comes tomorrow, 64GB Black Sapphire. Here's hoping!
[AT&T Samsung Galaxy S6 Edge] orphan203:
Mines come tomorrow as well. Here to hoping no scratches.
[AT&T Samsung Galaxy S6 Edge] yoman258:
Yours should be good. You are receiving it later and its a larger model.

I'm getting my second 32GB tomorrow so we'll see what happens. I've been messing around with the scratched one. It isn't so bad, but it just sucks when you turn the screen off and notice the scratches. However, the phone itself is awesome.

I can't wait to start fulling using it as my new phone. Right now I'm just playing with it since I've got it on hand.
[AT&T Samsung Galaxy S6 Edge] land2634:
Just received my 32GB black model, and see no scratches or scuffs. Hopefully it was a batch thing or something and won't become a recurring problem for too many people.
[AT&T Samsung Galaxy S6 Edge] americasteam:
128gb white here. No scratches. Screen is perfect.
[AT&T Samsung Galaxy S6 Edge] jcc310:
Just got mine and it does not have the swirls, but it does have a couple of scratches and this weird pattern on the screen. They are squares that happen to appear when there is plenty of light hitting the display. They are uniform and seems to be a manufacturing issue? Unfortunately ATT won't let me return the phone because it's the carrier's problem. My only hope is going to a store and talking to a manager and hopefully they can swap it out.
[AT&T Samsung Galaxy S6 Edge] Mrfifty:
Just got two 32gb black. neither had any scratches nor swirls. i checked under different lighting too. :D
[AT&T Samsung Galaxy S6 Edge] jroyalty7:
128 gb here no scratches looks perfect
[AT&T Samsung Galaxy S6 Edge] Poetique:
Uniform squares = Gorilla Glass. No issue there.
[AT&T Samsung Galaxy S6 Edge] y2kbadbug:
I just switched to ATT from Verizon and got my phone yesterday. 64GB black one and can't find anything wrong with it
[AT&T Samsung Galaxy S6 Edge] yoman258:
Since I got my phone pretty early (Monday) and everyone saying that their phones that came afterwards are perfect, I'm feeling a bit better.

I had a second phone shipped to me and it's actually in my mailbox right now. I'm hoping this one is perfect. I think maybe there was just an accidental release of a screwed up batch my Samsung and before they caught it they were shipped out.

AT&T was able to send me a new phone and once I send the old one back they should reimburse me (I've got 2 phone charges on my card right now).

I could have already been enjoying this phone for a week, but I guess I just have to wait until the end of the day. If everything is good I won't have any hard feelings for AT&T or Samsung, since they did get me a replacement shipped out immediately.
[AT&T Samsung Galaxy S6 Edge] tommydaniel:
Looks like I am part of the scratch party. 64GB Black Sapphire. It is really hard to see unless I shine the light a specific way and like...an inch away. Wondering if its worth contacting ATT over..
[AT&T Samsung Galaxy S6 Edge] yoman258:
If you can wait until tomorrow, you should be able to exchange it in store.

I would recommend swapping it out. The screen without scratches look amazingly beautiful. You paid a lot of money for your device, you definitely deserve one that is amazing.
[AT&T Samsung Galaxy S6 Edge] tommydaniel:
Yeah, went ahead and chatted them and it was pretty easy to setup an exchange. Maybe because I have a premier discount or something it's easier?
[AT&T Samsung Galaxy S6 Edge] yoman258:
I had no trouble at all when I called on the phone. After the store screwed me around I just called AT&T directly and they had no issues with shipping a new one out.
[AT&T Samsung Galaxy S6 Edge] tommydaniel:
How quickly was yours shipped out? Also where do I find the build date, etc? Checked under about device and didn't see it.

edit: figured it out, you have to download the app.
[AT&T Samsung Galaxy S6 Edge] snobrdr2324:
My 64gb Sapphire black has scratches but not the swirls many are reporting. Mine are random and look like scratches from shipping. I called a rep before I activated it and he said I could either send this back and they will send a new one or I can go into a store and exchange it. I had him note my account and I plan to go to the store tomorrow to see what they can do. They aren't terrible but I don't feel like anything below perfection should be accepted for a $900 dollar phone.
[AT&T Samsung Galaxy S6 Edge] duckfart:
My 128gb Sapphire Black - had no scratches. arrived yesterday
[AT&T Samsung Galaxy S6 Edge] Lorimere:
Black 64GB edge. made in Korea. No scratches at all. Perfect
[AT&T Samsung Galaxy S6 Edge] tommydaniel:
You wanna check the build date real quick? Download the "Samsung Phone Info" app to get the build date.
[AT&T Samsung Galaxy S6 Edge] Lorimere:
3/24/2015 build date
[AT&T Samsung Galaxy S6 Edge] snobrdr2324:
After checking the samsung info app mine was made in Korea on the 20th of March and has minor hairline scratches.
[AT&T Samsung Galaxy S6 Edge] Pure+:
I had to use a 1000 lumen flashlight to see anything on the screen and even then it was nearly impossible to make anything out and I have 20/20. Put a screen protector on and the extremely little I could see was gone.

I thought it'd be much worse. And I have an att black 64gb
[AT&T Samsung Galaxy S6 Edge] Camboteav:
What kind of screen protector?
[AT&T Samsung Galaxy S6 Edge] Pure+:
Spigen Flex. Got it on Amazon. is very nice. Will be much nicer still, once the micro bubbles have worked there way out which I expect will take about 24hrs.
[AT&T Samsung Galaxy S6 Edge] Jooosty:
64 edge in white. Made in Korea.

Scratchless.
[AT&T Samsung Galaxy S6 Edge] snobrdr2324:
It seems like the white ones are safe from this so far. I will end up getting a white one probably if I can't get a non scratched black one after a couple attempts.
[AT&T Samsung Galaxy S6 Edge] Jooosty:
Wow good observation.
[AT&T Samsung Galaxy S6 Edge] Jtrain88:
Well, I got my 64gb black one in today and it is scratched. No swirls, not bad at all. Even in direct sunlight it is very, very, hard to see. I don't think I'm going to even worry about sending it back. Once I put a zagg on it it will be impossible to notice!.....So mine was scratched....but not even bad enough to send back
[AT&T Samsung Galaxy S6 Edge] losttcp:
32gb black Sapphire. 3/25/2015 manufactur date... Perfect condition.
[AT&T Samsung Galaxy S6 Edge] done12many2:
Black 128gb in perfect condition.
[AT&T Samsung Galaxy S6 Edge] varun723:
Got my 32gb white on 4/9/15. It is scratchless and looks pristine. I wanted to ask if anyone is having battery issues? My fully charged phone (charged at around 9pm), with minimal use, when I woke up was at 78%. A phone call of about 25 mins drained my battery by about 5-6%. Anyone with similar issues?
[AT&T Samsung Galaxy S6 Edge] fttank:
Got my black sapphire 64 gb Edge yesterday and didn't notice anything until I went outside and noticed all the swirls! So I walked in into the At&t store to exchange it and the Rep kept telling me 3 different things just to push me away. She first told me I need to get a year warranty for them to cover it and then that I needed to exchange it online and so on. So left out of there mad. Gonna give customer support a call to note it.
[AT&T Samsung Galaxy S6 Edge] shockandawe:
Just got my 64gb black sapphire today and noticed the swirls in the direct sunlight. Will be returning it Monday.
[AT&T Samsung Galaxy S6 Edge] shockandawe:
Returned my 64gb today. Brought my flashlight and flashed the bright light on the regular s6, white s6 edge, and my black s6 edge. The black was the only device with swirl marks. They promptly took my phone back and reordered me a new one. Should be delivered 3-5 business days.
[AT&T Samsung Galaxy S6 Edge] done12many2:
At least you got two out of three. That just sounds terrible doesn't it?
[AT&T Samsung Galaxy S6 Edge] shockandawe:
Guess I should clarify... I compared my black S6 Edge to the S6 and white S6 Edge that were on display in the AT&T store.

When reordering, they offered to ship to my home or store. I chose the store because I want to open the phone in front of them under a light before I even walk out with it.
[AT&T Samsung Galaxy S6 Edge] done12many2:
Smart move. With all the issues going on with the swirls and scratches, no doubt that they know about it, but I could still see some stores trying to give some folks a hard time on multiple returns.
[AT&T Samsung Galaxy S6 Edge] Alaris:
Mine should be here on Thursday but if its scratched I'm just gonna go with a regular s6. I'm not paying extra money to get a model that ships scratched and don't feel like plating the return game.
[AT&T Samsung Galaxy S6 Edge] shockandawe:
Exactly what I plan on doing also. Of course, AT&T want to charge $35 for a stocking fee even if the phone is damaged out of the box, unless you get the "exact" phone. I have a feeling we will be discussing the fee.
[AT&T Samsung Galaxy S6 Edge] done12many2:
You can't go wrong if you do.

I went back and forth with my decision to even get the S6 Edge. To me it wasn't really about the curved edged itself, but the fact that a 128GB regular S6 wasn't available at the time I purchased.

With that said, I'm glad I had no choice now because the edge is definitely sexy if you get one without scratches/swirls.
[AT&T Samsung Galaxy S6 Edge] fttank:
I just went in yesterday into a AT&T store and the Rep there switched out my phone. She noticed the swirls on my screen as we walked outside to check it out. They even pulled off there phone that they have on display to see if it had the same thing and right away she noticed the difference. She didn't charge me a restock fee either! I think it all depends on the store you go to. Cuz that was the second store I walked into and they were super helpful there.
[AT&T Samsung Galaxy S6 Edge] gravi2:
Can you share which store was this ? Anybody had a good experience at stores in California bay area ?

I will rather go and buy the phone from a store that is aware of the issue and has dealt with it.

I am just holding my self back on buying the phone , hoping the new batches are better. These threads are my only way to validate if people are getting good phones or not.
[AT&T Samsung Galaxy S6 Edge] fttank:
It's here in California but in the central valley. Idk if you would want to drive that far. But it's was only a certain bad batch of phones that were mostly preordered ones. Either way you can check out the phone before you walk out of the store. That's what I did and my phone is perfect!
[AT&T Samsung Galaxy S6 Edge] shockandawe:
My att store received more 64gb in stock today. Cancelled yesterday's order. The rep was patient and had to go through 3 phones before he found one without the swirls. The rep admitted to knowing that there seems to be a wide spread problem with the 64gb phones.
[AT&T Samsung Galaxy S6 Edge] kennonk:
64gb Gold and platinum arrived today, made in Korea. Zero screen defects :)
[AT&T Samsung Galaxy S6 Edge] atuarre:
I bought an AT&T Galaxy S6 Edge from one of the AT&T yesterday. The phone was perfect, free from defects, etc. As I used it more I noticed the screen had this yellow tinge to it. I didn't like it. The whites just looked washed out. Did not return it to the ATT store I purchased it for because they are notorious for flat out refusing to do exchanges. I went to another retail location and the rep I spoke to, after comparing the devices side beside (their display and my device) stated she knew how yellow the display was but she informed me that they did not have any in stock.

I went to another retail location. The sales rep and store manager both stated they did not see what I was talking about. I was getting angry, I admit, because for $900+ you should get a device that feels perfect to you. I paid for mine outright, so I expect it to be as close to perfection as a human can accomplish. Eventually, the guy called the other retail location I visited and they did verify that I was there and also that the sales rep lied to me about having any devices in stock for the exchange, so after admitting she lied, they went ahead and processed the exchange. I immediately noticed the difference. On my way home, I'm looking at my new device and the sun glints off of it....SCRATCHES, on or in the screen, or under it. I don't care.

I arrived home, and decided to do the LED flashlight test. Scratches, all over, and not just the screen. I decided to try wiping the device down with microfiber cloth and then trying again. Scratches. I called the store manager of that retail location, explained that I was just in there with him, and the issue, and explained that I know he will be able to see this. He told me to come back tomorrow (no way I could make it back to that retail location today, because they close an hour earlier then other retail locations) and if he had it in the inventory, he would try to swap it out for me. They had like 3 64GBs left. I tried calling the store that is notorious for not doing exchanges and they just outright refused. I was told to return it to the retail location I had gotten it from.

So, I have seen for myself what others have seen and I can understand being upset about it. For what we are paying, we deserve a device free from defects. So people aren't crazy, the scratches are real. My phone looked like a colony of spiders had setup shop in the device and built all kinds of webs and stuff.

I do intend to print this entire thread and bring it along with me in case they give me some kind of hassle.
[AT&T Samsung Galaxy S6 Edge] done12many2:
I honestly don't care what that store you bought your original S6 is notorious for, if I just spent a grand on a S6 edge and I wasn't satisfied and within the return period, they're taking it back.

Sounds like they've gotten good at strong arming customers because people refuse to demand it. You literally just bought this phone yesterday. Take it back to where you originally bought it from and make them fix it next time. (That being your original device with yellow).

It pains me to hear about people getting pushed around when they want to get something fixed or that they feel like they need to do things like print off entire threads to prove themselves to store reps.
[AT&T Samsung Galaxy S6 Edge] atuarre:
Yeah, it's all well and good to say that, but they will just flat out refuse to wait on you or ask you to leave, and if you refuse, then law enforcement gets involved. I paid for it with my credit card. If they don't want to help me, or they don't want to do the return then I'll get my credit card to get me my money back. And if they just up and decide to do the return and charge me a restocking fee (apparently AT&T charges a restocking fee every time you do an exchange unless it's an issue they feel is worthy) then I will get my cc company to get me the restocking fee back. I wholeheartedly agree with everything you said, but it is easy to say that here in the forums but in the real world, you can't just demand that they do this or that. Well you can, but you can get more flies with honey, and all that. Going up in there, being rude, and just spouting off accomplishes nothing. I went in cool, calm, and just explained my issue. But I will not accept an inferior product, not for that kind of money. That's like spending money on a diamond that is supposed to be of very high quality and getting home and finding out its loaded with carbon. There was a time when you didn't have these issues with AT&T but I guess those days are gone.

If you have any tips or advice though, for me in my dealings with them tomorrow, or that you want to share with everyone on this forum who may have or will run into this kind of issue, please feel free to share!
[AT&T Samsung Galaxy S6 Edge] Camboteav:
64gb gold came in today via fedex.looks good to me.made in korea
[AT&T Samsung Galaxy S6 Edge] done12many2:
You're dead on with the more flies with honey. You can't just kick the door in and go direct.

I pm'd you with some thoughts.

---------- Post added at 11:40 PM ---------- Previous post was at 11:35 PM ----------

Defect free! Congrats. That Gold Platinum is even better looking in person. I find myself second guessing if I should have gone with that.
[AT&T Samsung Galaxy S6 Edge] atuarre:
So, I got up and decided to return to the store where I got the scratched device this morning. Now the store manager of that store told me yesterday that he would be there today. It's roughtly a 30 minute or more drive depending on traffic. I get there, and the guy who waited on me yesterday tells me the store manager isn't there and there is nothing he can do without the manager. What store doesn't have an assistant manager? He looked at the devices and acknowledged he could see the scratches. They had two other devices in the back and they also had scratches and that I would have to come back to see the manager tomorrow.

On the way back, I was mad because had I known the store manager was not going to be there I would have never went out there. So now, I'm pissed. I call another AT&T store and demand the name and number of the area manager for this area and was provided the info. Tried calling her and got voice mail. I fully intend to call her back and go through this mess with her, but moving on, I called another retail store (we have 4 physical restail stores in the area, and one in our mall) and asked to speak with the manager and told him about the issue I was having and like that he agreed to swap it out, said he would hold one, and if he was not there, he would tell his assistant manager. So, off to another city, across the river to go to this store. I get there, and I tell them that I'm not an AT&T service customer (use the phone on Cricket) and I show the girl the scratches and she states that she can see them. Long story short, they had 3 devices left in stock in the 64gb (i'm guess black). The first two devices also had scratches. There was a woman who was also there who I am going to assume is the Assistant Manager claimed she could not see the scratches. The last one was perfect. So I took that one. They put the other ones back in the box and I can guarantee they are probably going to sell them, and that is their right. I will call the store manager tomorrow and thank him. I am happy now. But this crap with certain AT&T stores outright refusing to do an exchange just because they don't want to is crazy. If one store can pull up the receipt of another store, then they should be able to do the exchange or return. As others have said, some store managers don't want to take hits to their inventory. It's one of the reasons why I left AT&T. When you had an issue with a device, it was hard as hell to get it swapped out, unless you knew somebody.

When the green comes out, I intend to get it and I hope whatever the issue is, is worked out. There are companies selling the green international version on e-Bay but I am too scared to purchase one for fear that it will have scratches and both buyers and sellers are at e-Bays mercy with their every changing rules.

Anyway, I hope nobody else has to go through what I had to do, with all the driving to different AT&T stores, and buying 6 screen protectors because they don't see the issue and ask you to take it off, etc, etc.
[AT&T Samsung Galaxy S6 Edge] dtblair24:
Yeah AT&T has certainly gotten quite the reputation for this nonsense. The clowns at my location try to pull this crap as well. Refusing to do exchanges if they feel the defect is not bad enough or whatever. Like straight up telling me to my face that the problem I am having with the phone is an acceptable fault lol. Your service ain't cheap and these phones sure as heck ain't cheap so let me seek perfection.

But I learned to just call customer care ASAP if I have issues. They always handle it and pretty much force the store to perform my exchange. The reps always think it is ridiculous that the in-store reps pull this crap and assure me that they are not supposed to do that.

I just love going back in there and watching them grudgingly perform my exchange. Not looking at me or even saying a word.

I am a nice guy and have worked tons of retail in the past so I try so hard not to be mean or complicated but AT&T store employees tend to always act like pricks. It is like AT&T pushes the customer service hard for the phone and online support folks and in the stores they are like "screw the customers"
[AT&T Samsung Galaxy S6 Edge] tommydaniel:
I pre-ordered my device on the 31st, received a scratch unit on the 8th. Immediately put in a replacement order. Back-ordered till May 7th and Online customer service is saying I CAN'T go to a store for an exchange. Anybody have any insight??
[AT&T Samsung Galaxy S6 Edge] done12many2:
So do they let you keep using the current scratched up S6 until they can send you a replacement?

If so, that's not too bad. Get to know the phone for a while and then swap it out for a brand new one.
[AT&T Samsung Galaxy S6 Edge] atuarre:
If your stores are anything like the ones here, stay away. I had hell exchanging till I found a perfect one and as they were opening them at that last store and I saw scratches, they acted like they couldn't see the scratches. I know they resold all those phones they opened.

Another I wanted to say that I forgot to say in my updated post. Best to just use an LED flash light to look for damage and stop using the sun. I don't know if anyone knows this or not, but just as staring into the sun can damage your eyes, looking at the sun reflecting off of stuff, like your device, is also damaging your eyes. You might already know that or not.

Anyway, I hope you get your issue resolved. There is a new issue now about gyroscopes on the devices going out and now Samsung is trying to figure out if it is a software issue or some suspect heat from the battery is killing the gyroscopes...

I purchased my device outright from AT&T to use on Cricket and after 14 days if something happens I have to deal with Samsung. Since I am not an official AT&T customer (even though they own Cricket) they won't swap it out under the manufacturers warranty thing.
[AT&T Samsung Galaxy S6 Edge] tommydaniel:
I'm located in Houston so I'm sure it's going to be a B. I did finally talk to a manager over the phone who is supposed to notating my account to make it easier in the store. We will see...
[AT&T Samsung Galaxy S6 Edge] tommydaniel:
Update on my fun adventure. I searched for a store that had both white and black 64GB in stock. I went to the store, explained to the lady at the front taking peoples name. Initially she said I would most likely have to do the exchange online, to which I replied "If that's the case then that would make the 4th person telling me something different." Her was response was "I don't doubt that." First sign I should have went somewhere else. Once a rep got to me he said he would need to check stock in the back. After 5-10 mins he comes back and says he has no 64GB in stock. I ask about the online inventory, to which he says the online inventory isn't accurate. Which I understand it won't always be, but I find highly unlikely that the store had neither white or black. So while waiting for him to find stores with devices in stock I had my partner call the store and ask if they had a 64gb in stock. Guess what? They did! So instead of dealing with the BS, I told them to cancel the order. Once I got home my partner told me he received a text saying the email on my account had been changed. The A-hole at the store changed the email on my account to NA@NA.com in hopes I wouldn't notice, and wouldn't receive a survey.

So now I'm just going to wait it out, maybe check out the G4, Z4, or the S6 Active once it's announced. But I think I still want to the Edge...ugh