yashsingh1/xdaforums huggingface dataset:
[Galaxy S6 Edge Q&A, Help & Troubleshooting] lilbilly:
Mine just started doing this today too. Noticed it first with my camera app symbols being upside down and all my pictures coming out upside down too. Then realized my screen rotation isn't working.
[Galaxy S6 Edge Q&A, Help & Troubleshooting] Brian288:
Nope not true..it doesnt even work with nova launcher installed...also anyone noticing the people edge lighting not working either...the phone is supposed to flash colors depending on the contacts when faced down...buts its not doing it for me
[Galaxy S6 Edge Q&A, Help & Troubleshooting] michelmotta:
Screen rotation not working for me either. ..
[Galaxy S6 Edge Q&A, Help & Troubleshooting] lilbilly:
Hopefully this is just a software thing and they can push out a quick update.

Just realized that my screen rotation was normal before the update. I took a couple pictures at some point before the update and those are the only ones not upside down.

Has everyone with an issue installed the update? Anyone notice if it started afterwards?
[Galaxy S6 Edge Q&A, Help & Troubleshooting] osmosizzz:
happened to me randomly too. had to get a new unit from tmobile.
[Galaxy S6 Edge Q&A, Help & Troubleshooting] gdmlaz:
I have the tmobile version and mines rotates perfect
[Galaxy S6 Edge Q&A, Help & Troubleshooting] pifsworld:
Got my s6 edge yesterday and gyro scope doesn't work so the camera buttons and picture are stuck on landscape and no apps will go to landscape mode so I tried the test screen which says the gyro is failing getting replacement on 21st, dial *#0*# to test it.
[Galaxy S6 Edge Q&A, Help & Troubleshooting] Eddy420:
Screen Rotation

I have the Galaxy S6 Edge with Sprint and I took it in today because I am unable to view photos in Landscape mode I also downloaded some movies on it and when I went to the video player They wouldn't go into landscape mode either I finally figured out that If I turned off the screen rotation setting then went back and played the video a small screen rotate option apprered I tapped that and the video went into landscape mode I turned the main Screen rotation setting back on and it came out of landscape mode

I tried using the Internet in landscape mode and it wouldn't go period they checked my sensors and they were all working so I did a master reset I still can't view photos in Landscape mode videos are the same and if I view the Internet in landscape mode it locks in that way and I have to close it completely in order to get out of landscape mode

It has to be a s9software issue and Samsung needs to get on the freaking ball
[Galaxy S6 Edge Q&A, Help & Troubleshooting] face_of_goat:
I am also experiencing this issue.

I am returning the phone tomorrow, after speaking with Samsung and my carrier they agreed I should return it.

I made a thread on the androidcentral forums about it which I wanted to link, but I can't post a link here because I'm a new user. Good stuff.

I looked at the axis device movement graph thingy for my phone. Phone x coords are stuck at -32768 :/

I can't post a link here because I'm a new user. So, that's great. But there is an image on the androidcentral post of it.

Imgur " sL33Wfb "
[Galaxy S6 Edge Q&A, Help & Troubleshooting] swiftkick2dnuts:
my x coord is also stuck at -32768
[Galaxy S6 Edge Q&A, Help & Troubleshooting] Brian288:
Im saying the same thing. This has to be more of a software issue if the sensors are working. hopefully there will be a mnor update of some kind
[Galaxy S6 Edge Q&A, Help & Troubleshooting] Eddy420:
rotation issues

I'm almost positive and the reason why is because when I was in the Spint Store and Best Buy I was checking out The S6 Edge both had photos downloaded on them as well as a few short film clips and the landscape mode worked perfectly

At Best Buy over in the Samsung area they have taken Wonders of nature movie that comes preloaded on the Galaxy Tab S 10.5 tablet and downloaded it on the all the S6 phones so you could really be amazed at how beautiful the display is on these phones

I watched that movie in landscape mode without having to go through all the hassle I'm having to now.

That's why I couldn't figure out what the heck was going on and neither could the techs at the Sprint store because they S6 phones that have been on display don't have this problem because they haven't been updated.

Or at least they hadn't been the last time I pcked one up and looked at it and that was Friday
[Galaxy S6 Edge Q&A, Help & Troubleshooting] lilbilly:
Mine worked initially, at least I think it did because my pictures were normal. I took a few pictures when I first got it up and going and then later that evening I downloaded the big software update and at some point after that it was different. Not sure if it was the update or something else.
[Galaxy S6 Edge Q&A, Help & Troubleshooting] Brian288:
Could be. Because i dont remember testing out auto rotate before updating.. But it could very well be that 5.02 messed us up
[Galaxy S6 Edge Q&A, Help & Troubleshooting] lilbilly:
Anybody not run the update having the issue?
[Galaxy S6 Edge Q&A, Help & Troubleshooting] Eddy420:
Screen Rotation

The odds are slim to none I didn't even realize I had updated it until it was rebooting it's almost habit you have a brand new phone and within minutes almost at least it was for me my phone is saying I have an update it's just a force of habit to do it and unfortunately I didn't have anything on my phone before the update except the few photos that came on it and I never looked at them until after the update

But like I said in a earlier post While I was waiting for them to get to me I was checking out the S6 Edge they had on display and it didn't have the problem with screen rotation were having and that was Friday unless they have updated those display phones they should still not have trouble with landscape mode.

I'm headed there now to find out and put this whole thing together once and for all if I get there and they still work perfectly and haven't had the update that will be our proof positive

the minute I find out I'll post the answer
[Galaxy S6 Edge Q&A, Help & Troubleshooting] Eddy420:
Screen Rotation

This isn't my original post my original post indicated that the problem was tthe update because the two S6 phone's on display had never been updated and worked flawlessly

I WAS WRONG

I talked to the Sprint repair Techs in the store I was at and They told me that Samsung believes it's caused by a software glitch in some of the phones

They have told the Sprint Stores to Replace any phone's that have this problem they want as many as they can get their hands on so they can figure this out.

They replaced my S6 Edge and with trepidation I went ahead and did the update and the phone works perfectly

So I have to admit I was wrong in this post Samsung is Right it's a software glitch affecting some of the phones. and if they are telling Sprint to replace them they have to be telling AT&T, Verizon and T-Mobile to replace them also

So if you haven't already taken you're phone back for the screen rotation issue you need to because from the sound of it I don't think Samsung is going to be sending out a fix for it anytime soon or they wouldn't be so willing to replace them or wanting to get their hands on the affected phone's so bad
[Galaxy S6 Edge Q&A, Help & Troubleshooting] lilbilly:
There you have it. Now the question is how long before Samsung/Sprint figure it out and push put an update?

If I hard reset will my phone go into whatever software it had before the update?
[Galaxy S6 Edge Q&A, Help & Troubleshooting] Brian288:
Good that you figured it out.. And unfortunately it will go into the latest update you had if you hard reset.. Unless you reflash the 5.01 file which i believe is the firmware we had when we opend the box
[Galaxy S6 Edge Q&A, Help & Troubleshooting] lilbilly:
Is it possible to reflash the other firmware without root?
[Galaxy S6 Edge Q&A, Help & Troubleshooting] Brian288:
Yes... That would actually unroot your phone. But then that would mean yoi wouldn't have the latest version of lollipop
[Galaxy S6 Edge Q&A, Help & Troubleshooting] swiftkick2dnuts:
can someone leave some instructions on how to do this?
[Galaxy S6 Edge Q&A, Help & Troubleshooting] Eddy420:
The Sprint store I was at is also a repair store I went and talked to the tech's and the Manager after making my last post I had came in yesterday with my Edge to see if they could figure out why it was doing this but at that time when they looked on the web it hadn't been talked about.

But they kept looking after I left and talked to Samsung's Tech's and this is the official believe they don't think the update was the problem because not everyone who updated is having this issue they do believe it is a software problem.

Samsung is telling the stores to replace all affected phones because they want as many as they can get their hands on to try and find out exactly what it is in the software that's causing it.

So if you have one of these affected phones that's having issues with screen rotation Samsung has told Sprint to replace it with a new one.

I think what you can take from that is don't wait expecting an update anytime soon to fix this problem take the phone back to Sprint or whoever you bought it from and have it replaced.
[Galaxy S6 Edge Q&A, Help & Troubleshooting] Sloshy42:
I'm having an issue with my phone too. This is actually my second Galaxy S6. My first one from Sprint would bootloop at random intervals while connected to the Sprint network (diagnosed officially, WiFi and airplane mode were fine but Sprint crashed the phone randomly). I got that replaced and it was working just fine until earlier today or yesterday when I ran into this problem. The technician at the store said there will most definitely be an update and it's actually logged as a known issue in their network, so I'll give Samsung/Sprint a month to ship out a fix before I ask for a replacement.
[Galaxy S6 Edge Q&A, Help & Troubleshooting] alexymwu:
I also have this issue and found yesterday. Just wonder if it was due to the latest update!? Coz I've no trouble on photo taking before that. BTW, I bought my 64G edge at Macau (LRX22G.G9250ZTU1AOD5)
[Galaxy S6 Edge Q&A, Help & Troubleshooting] brholt6:
This started for me on my 3rd day with the Edge. Verizon is sending me a new one tomorrow but I'm afraid it'll be plagued with the same issue. If that's the case I'm off to the S6.
[Galaxy S6 Edge Q&A, Help & Troubleshooting] FireDr:
Same here, and actually tonight, I had my 2nd replaced S6 Edge 32G, and the issue remains (all my 3 S6 Edge all got the update and wnet "not rotate" after about 6hr later.

I am off the S6

(I am from Taiwan...)
[Galaxy S6 Edge Q&A, Help & Troubleshooting] pifsworld:
Mines getting replaced because the gyro scope doesn't work I tested mine by using *#0*# and doing the gyro test and it failed.. my mate and the demo set are fine...gutted I got a defective model..
[Galaxy S6 Edge Q&A, Help & Troubleshooting] wvebert:
Mine was doing this as well, and I was going to take it back tomorrow. However, it just started working, kinda. If I rotate to the left it sorks, to the right it doesn't?
[Galaxy S6 Edge Q&A, Help & Troubleshooting] vj092887:
Called sprint and they said it's a known issue and to bring my phone back for a new one
[Galaxy S6 Edge Q&A, Help & Troubleshooting] brholt6:
I sent droid-life a tip with links to all the threads earlier today. They ended up writing a little article and now a lot of the big mobile sites have it up. Hopefully because of those, Samsung and or our carries will let us know what's causing the issue ASAP.
[Galaxy S6 Edge Q&A, Help & Troubleshooting] lilbilly:
Got a replacement phone from Sprint today. The update icon is staring me down, but I'm not so sure I want to run the update.
[Galaxy S6 Edge Q&A, Help & Troubleshooting] ChrisM0678:
Just got back from replacing my first Edge at the Sprint store with this issue. I made sure Auto Updates was turned off and less than an hour and a half later the same thing is happening to this S6 Edge.....WTF!!!
[Galaxy S6 Edge Q&A, Help & Troubleshooting] brholt6:
Did you use the fast charger it all? I've heard that's a theory. Altough since mine made it through a few charges, I'm not sure if that'd be it or not.
[Galaxy S6 Edge Q&A, Help & Troubleshooting] ChrisM0678:
Yeah, after I got done setting it back up I put it on the charger until it reached 100%. Took it off, used it for a bit, was still working, 5 minutes later went back to watch a video and it wasn't working anymore.
[Galaxy S6 Edge Q&A, Help & Troubleshooting] brholt6:
I'll have to charged mine up first thing when I get it tomorrow and see if that does anything to it.
[Galaxy S6 Edge Q&A, Help & Troubleshooting] ChrisM0678:
My first one survived 4 days worth of night time charging with the fast charger before the problem showed up so I was almost positive it was just a software issue but I guess not.
[Galaxy S6 Edge Q&A, Help & Troubleshooting] brholt6:
That's how my first one was too. I'm not holding out much hope for the replacement. Maybe I'll jump to the regular S6 if it happens again.
[Galaxy S6 Edge Q&A, Help & Troubleshooting] chris mackenzy:
Most of the screen rotation issues get resolved once you factory reset the phone. save your data and try, I hope this will work for you.
[Galaxy S6 Edge Q&A, Help & Troubleshooting] alexymwu:
You just don't know the actual problem.
[Galaxy S6 Edge Q&A, Help & Troubleshooting] wvebert:
It really suck because I like this phone. But I'm not going to fight warranty and end up with refurbs for the next 2yrs. I am going to replace with the flat S6.
[Galaxy S6 Edge Q&A, Help & Troubleshooting] brholt6:
Negative. I tried several factory resets when it first started. In fact, I haven't read of anyone resolving the issue with a reset.
[Galaxy S6 Edge Q&A, Help & Troubleshooting] lilbilly:
Ditto. I haven't seen anyone say a hard reset did any good. It didn't for me for sure.
[Galaxy S6 Edge Q&A, Help & Troubleshooting] brholt6:
This could help too...get the "Phone Info Samsung" App from the Playstore. My phone that originally had the issue was made in China on 3-29-15. If this is indeed a hardware issue, I'm surely screwed. The new phone that just arrived today was also made in China on 3-29-15.
[Galaxy S6 Edge Q&A, Help & Troubleshooting] pr0virus:
So I head to the AT&T store today to exchange my non-auto rotating edge for a new unit. Good thing I made sure I tested it in store since the brand new phone did not auto rotate right out of the box.

This actually made me a little happy. I was worried after some people thought maybe the phone was getting to hot for the gyro chip.
[Galaxy S6 Edge Q&A, Help & Troubleshooting] toncij:
Has this been reported for users that buy sim-lock free device too or just brandeds?
[Galaxy S6 Edge Q&A, Help & Troubleshooting] brholt6:
Well, my replacement device started with the issue. I'm going to Verizon now to swap it out for the regular S6.
[Galaxy S6 Edge Q&A, Help & Troubleshooting] th3taman:
I loved my Galaxy S6 Edge. It felt premium, cool, and different. But the auto-rotate issue was a deal breaker for me. After two factory resets and still having the issue, I went to Best Buy to exchange. They were going to allow me to exchange but they had already done 5 or 6 exchanges the day before for exact same issue. They were now telling people too that this bug might occur even before selling Edges to new people. While I really wanted to keep the Edge, I wasn't about to deal with swapping this device multiple times. They did say it was happening to Sprint/Verizon people only. I have a friend that has had a T-mobile Edge for over 2 weeks now with no issue. So I'm not sure if the fast-charging heat issue is causing it or not?

So I switched to regular S6 and my auto-rotate has been working fine again. It's still a very nice device, but I miss that wow look that the Edge gave me. Oh well, I guess I saved $100 by getting S6. :rolleyes:
[Galaxy S6 Edge Q&A, Help & Troubleshooting] toncij:
Interesting. But fast charge is standard for everyone, isn't it?
[Galaxy S6 Edge Q&A, Help & Troubleshooting] th3taman:
Yes it is. The whole issue is just weird. I didn't ask my buddy, but pretty sure he's used fast charge. Not been able to use fast charge defeats the purpose of even having it which is crap. Not really sure how this escaped Samsung QC?
[Galaxy S6 Edge Q&A, Help & Troubleshooting] kakit526:
I have this problem after 10 days with fast charge everyday :crying:
[Galaxy S6 Edge Q&A, Help & Troubleshooting] brholt6:
Ya, I loved the look of the Edge, but ah well. I kind of like the feel of the S6 in my hand a bit more. My guess is that it has something to do with the China location. That's all I've seen so far for the Verizon Edge.
[Galaxy S6 Edge Q&A, Help & Troubleshooting] violentms:
It's definitely not a Sprint/Verizon people only issue. My AT&T S6 Edge worked fine for half a day, then stopped working after a night on the quick charging. The real question now is that whether it's something a software update can fix or it's a hardware defect that nothing short of a massive recall can fix.
[Galaxy S6 Edge Q&A, Help & Troubleshooting] kakit526:
Samsung still not response, mostly it's hardware problem.

So they still thinking how to solve this. Because there are 10million phone outside :p
[Galaxy S6 Edge Q&A, Help & Troubleshooting] violentms:
It's going to be crucial how Samsung handles this issue if it's indeed a hardware defect since the word is already out there that the S6 Edge are plagued with auto rotation problem. Right now it seems like it's not a matter of "if" but "when" the gyroscope will break after quick charging.
[Galaxy S6 Edge Q&A, Help & Troubleshooting] terrel_b:
Has anyone not done the OS update and still had the issue?

I've recently discovered it happened to me, but I find it incredibly hard to believe Samsung would not have tested the fast charging with these things and caught that - especially given you're given a fast charger with the phone.
[Galaxy S6 Edge Q&A, Help & Troubleshooting] lilbilly:
You guys are jumping to too many conclusions.

Yes, people have reported that as soon as it was pulled out of the box at the store that it had rotation issues. Before it was ever quick charged, wirelessly charged or ran an OS update.

At this point, there's no rhyme or reason.
[Galaxy S6 Edge Q&A, Help & Troubleshooting] 5harkology:
Yeah how did everyone just decide it is the quick charger. You could just as easily blame it on using the Gmail app or turning WiFi on.
[Galaxy S6 Edge Q&A, Help & Troubleshooting] littlerm:
Are the problems only with certain storage configurations? Got my Verizon 64GB Edge on launch day and no issues so far. I have even ran a stress test while fast charging (to get it as hot as possible) to see if it would break and it's still fine. My wife's 32GB Edge died after 5 days and after the first time the fast charger was used (she used a Qi charger until then). Mine doesn't even get warm when using the fast charger.
[Galaxy S6 Edge Q&A, Help & Troubleshooting] marcochapita:
I got mine with 6 days fast charging, wireless charging and still everything works, but I do have the led issue, 32gb gold version
[Galaxy S6 Edge Q&A, Help & Troubleshooting] toncij:
LED issue?
[Galaxy S6 Edge Q&A, Help & Troubleshooting] marcochapita:
Yes it's been reported by many users in here, mine was fine until I used for the first time, if you go to a really really dark room where you can't see nothing, you will see the dim flash light, and never really turns off even if you restart or completely turn of the device. But it's not taking my sleep away that's for sure.
[Galaxy S6 Edge Q&A, Help & Troubleshooting] ebbit420:
I agree and want to add my two cents about the quick charge theory. The Invensense MPU 6500 has an operating temperature range of -40c to +105c. We know that quick charge does not cause the chip to go above +105c (+221f) as it would cause 2nd and 3rd degree burns to anyone holding it.

My other thought is why would a chip have only the X-axis of the accelerometer fail when the other five axis still work? The chip contains both the accelerometer and the gyroscope. I think there are two many cons for the issue be heat damage related due to the quick charge.

Thanks
[Galaxy S6 Edge Q&A, Help & Troubleshooting] antseg:
could it be related to voltage or current dispersion causing malfunctioning? i honestly agree with you on the heat thesis, and don't think it could be a heat-related issue...but what about amperage? maybe the fast charger actually sends too much power to the phone, and the battery discharges some of it on near components, causing the gyroscope to break.
[Galaxy S6 Edge Q&A, Help & Troubleshooting] marcochapita:
What's your rom version may I ask?

---------- Post added at 06:26 PM ---------- Previous post was at 06:24 PM ----------

My edge lighting was always working I did tested even if I don't use that much because I'm always touching the phone so putting it upside down just for him to glow is stupid lolol. My auto rotation is working as well either I had extremely lucky or its about to happen to me as well
[Galaxy S6 Edge Q&A, Help & Troubleshooting] afh3:
Last night, my wife's S6 Edge experienced the auto-rotation failure. Locked in landscape-mode, and would not rotate - even after two FDR operations.

Brought it to Verizon and they tried to come up with every reason you could think of not to return it, including "not being able to find that phone in their database" - as if to imply I was scamming them.

"Look, it's a Verizon phone and it makes and takes calls - and you're telling me you don't have a record of it?"

About an hour later, they finally decided they could "find it" and replaced it ...

...with a phone that now has the Night Clock glowing screen issue.

I'm now on my fifth S6 Edge, and have one good phone and one glowing (Night Clock) phone that they would not replace - even though I showed them the issue right there at the store, and fresh out of the box.

Still better to have a working gyro than a working Night Clock, I guess.

Amazing.

Contacted Samsung, and they will replace the glowing phone - as long as I'm willing to send it to them and wait a month to get the replacement.

This for a phone that isn't 15 minutes out of the box, and hasn't even had a single user-installed app on it.
[Galaxy S6 Edge Q&A, Help & Troubleshooting] pra3t0rianz:
Mine is the G925V

I didn't flash any roms but that is the version I have. I have also realized S Voice doesn't respond very well either I can say the wake up command low or loud and it is very very slow to even respond if it even does at times. I still feel this is a software issues on mine.
[Galaxy S6 Edge Q&A, Help & Troubleshooting] marcochapita:
I gave up from Svoice Since S3 even when this one has less bloat and its simpler i use it one, but in the end of the day i put it on the side,if i need something i use google now, but on the majorly of things i do use my fingers to type and use apps. But yes Svoice its software issue.
[Galaxy S6 Edge Q&A, Help & Troubleshooting] lsham32:
I wonder if it happens after the update. I had two and both stopped working. I'm going to try one more time, because I like the phone that much. if it happens again I'm going to regular s6
[Galaxy S6 Edge Q&A, Help & Troubleshooting] wvebert:
I had to switch the other day. I had a second that broke and I didn't feel like going back a third time, or fighting warranty and refurbs for 2yrs. I really liked the look and idea of the Edge, but I'm happy I switched. I also found some difficulty reaching some buttons or links on the edge of the edge.