yashsingh1/xdaforums huggingface dataset:
[One (M9) Q&A, Help & Troubleshooting] mikeyb91:
Sounds good, I too have ordered the replacement back cover from eBay (still waiting for it to arrive)

However, in the meantime, I sent my phone to HTC to see what they would do, and they replaced the sapphire for free!

This is great news because I assume it means they have admitted liability for a design flaw?

I plan to now protect my back cover from all sources of heat and impact!
[One (M9) Q&A, Help & Troubleshooting] Nilsonf:
When they sent you the phone back did they send a replacement phone or your original phone you sent them? Because they told me they would replace the glass for free also and send my original phone back but I received my phone yesterday and noticed it was a replacement not the original
[One (M9) Q&A, Help & Troubleshooting] vegetaleb:
How did the camera lens cracked? did you drop your M9, got too much heat, used a new cover...?

Mine is perfect, touch wood, and my phone can get very hot because of summer sun but never got any crack thanks God, so that's why we must begin investigating the original cause of your cracked lens to nail it
[One (M9) Q&A, Help & Troubleshooting] Vogal:
This is a major issue... What a bad start from M9. Mine is fine until now, but knowing that camera cover can crack any time without warning is bad.

At least, let's hope that htc are going to assume the error and replace faulty units free from charge.
[One (M9) Q&A, Help & Troubleshooting] Nilsonf:
Mine just cracked out of nowhere. Never dropped the phone or anything
[One (M9) Q&A, Help & Troubleshooting] vegetaleb:
For how long do you have the M9?

Did it get very hot?

IF only we can find the source of the fault we could keep our phones safe, let's hope it was only some limited factory faults and not full scale productions
[One (M9) Q&A, Help & Troubleshooting] Nilsonf:
I've had it since April when it came out. It did get hot when I would use it a lot or played games
[One (M9) Q&A, Help & Troubleshooting] ericc191:
So everyone getting replacements.. what will you do when that lens cracks as well?

This is quite frustrating. I'm currently using an S6 active after coming from an M7. I like the battery life, but don't care much about everything else. Sigh.. I guess I have to get a regular S6 and enjoy a mediocre TouchWiz experience.

HTC had one job this time. Focus on making ONE phone and getting it done right...
[One (M9) Q&A, Help & Troubleshooting] fernandezhjr:
It is only a very small percentage of phones that are experiencing this. The S6 has some issues of it's own and the recent update did nothing to fix those.
[One (M9) Q&A, Help & Troubleshooting] ericc191:
I'll try the M9 tomorrow when I exchange. My M7 has had the purple tint issue and a cracked lens for so long now, what does it matter, lol.
[One (M9) Q&A, Help & Troubleshooting] vegetaleb:
For the people who got the crack on lens, in which country did you buy it, is it branded (Voda,AT&T...), and Made in where?

Let's see if it's a factory fault (one source) or design fault (many sources)

Mine is still perfect touch wood
[One (M9) Q&A, Help & Troubleshooting] mikeyb91:
The phone I got back was my phone, with replaced camera lens. I know this because it wasn't properly stuck down at the back and I had to finish the job myself! Ha!

I bought my phone in May, here in the UK from O2. It was never dropped but has a wrap around Dot Cover HTC cover which directs all heat to the camera area, so there's a good chance that has got quite warm.

I have bought a spare lens from eBay, which I will either keep as a spare, but I am toying with the idea of sticking the spare plastic lens over my new lens to offer a bit of protection?

EDIT: Mine is a Taiwan made phone in March
[One (M9) Q&A, Help & Troubleshooting] ericc191:
This is an excellent idea. +1

- AT&T store in Dallas, Texas.

So.. I decided to risk it and traded my S6 Active in today for a Gun Metal M9.

It was hilarious how they kept ragging on me for turning in a *superior* phone (I kid you not, the young and annoying manager said that.) for a phone that doesn't sell well. I told the manager I had my mind made up. I wanted a Gun Metal M9. He smirked a little and said he doesn't like to stock phones that don't sell well, but he would go check. Supposedly the one I got was the last they had in stock.. Surrrrrre.

Anyways, as soon as I turned it on and held it in my hand, I instantly felt happy again. I truly hope HTC gets their **** together, makes some ads that make sense and figures out how to capture the market again.

Okay, back on topic.. after reading someone saying you can buy a new lens on eBay for really cheap, I'm not too concerned about it anymore. I will baby the hell out of it until my sandstone case arrives, though.

---------- Post added at 12:19 PM ---------- Previous post was at 12:18 PM ----------

Bump for post 2000!!! Haha
[One (M9) Q&A, Help & Troubleshooting] vegetaleb:
It's not the lens itself that would cost a lot but the cost of repair as the M9 is a uni-body phone so very difficult to open, I remember the only shop in my country capable to fix camera purple tint (by replacing the sensor) on M7 used to take 150$ just to open the M7. Even the official HTC dudes couldn't open the M7, I have no idea if they still don't have the special HTC tool to open the M8 and M9
[One (M9) Q&A, Help & Troubleshooting] ericc191:
I read from a few other people that the camera lens just lifts right off once cracked so it doesn't require opening the phone. It supposedly just rests on top of the camera sensor?
[One (M9) Q&A, Help & Troubleshooting] vegetaleb:
Reading the posts it looks like most of the faulty m9 units were bought in the US, and very few in UK.

I didn't see someone posting from other countries
[One (M9) Q&A, Help & Troubleshooting] Nilsonf:
I bought mine online from the T-Mobile website. Shipped to Irving, TX
[One (M9) Q&A, Help & Troubleshooting] mdonders:
Tonight mine cracked to, bought it from redcoon.nl in the Netherlands in april. CID_012.

I'm also a bit pissed BTW.

Grtz mark
[One (M9) Q&A, Help & Troubleshooting] Gravybird:
Ebay lens cover install

Just thought i'd let you guys know I had a preordered Australian M9. Within a day I had the cracked camera glass also.

I purchased the ebay replacement mentioned above. It is only plastic, not glass.

Removal of the old glass was really easy - I was able to get a sharp box cutter blade between the glass and the plastic surround and carefully lift the broken pieces of lens cover. I didn't use heat but it probably would have helped.

After scraping away all of the old adhesive, I removed the backing from the replacement lens - the double sided tape had been poorly applied from the factory and was folded over, luckily I was able to recover it.

I installed it on the phone, but the replacement was slightly too big and had to be flexed to fit in - I would advise scraping down the edges a bit - probably less than 1/2 a millimetre to make it fit more snugly.

Overall it will make a fine replacement until an actual glass one becomes available. Photo quality seems to be unaffected.
[One (M9) Q&A, Help & Troubleshooting] Ramsey:
Well after reading this I'm definitely not going to buy the M9 anymore ='(. It seems like they always have issues with camera and its glass lol. The M8 had the weird coating issue (solved by applying water and wiping with credit card lol). A cracked glass is worse. Just use gorilla glass, jeez, companies try too hard and end up with a worse quality. The M7 had a purple tint camera, and another big issue, if the battery was depleted, the phone wouldn't turn on anymore even when charging until a few days later or something. Or until you bring a light source to it. Very strange issues.
[One (M9) Q&A, Help & Troubleshooting] vegetaleb:
The cracked camera lens is something I saw on every single flagship section for years now, you will always find a thread with ''broken camera glass'' in all samsung and HTC phones sections.

Though this problem is like dead pixel chance, some minority of people get it and the big majority don't, the purple tint in camera on M7 was not the same, it was touching more than 80% of the units, so unless in a couple of months you see thousand of reports of broken glass for M9 it means it's only a few unlucky guys who had it.

S6 has a know pink tint on screen and it affects more than 60% of the units.

The G4 has a known touchscreen issue that affects mainly US models (though at least they will fix it by OTA)

So you can't say nowadays with mass productions system that you will get a 100% trouble free phone for sure, but you must do a difference between a fault that touch a few units an a fault that touch all the units (or most of them).

[MENTION=6799448]Gravybird[/MENTION]

You can access the sensor by opening the glass part?? I thought the glass was on a plastic part that is over the sensor
[One (M9) Q&A, Help & Troubleshooting] Vogal:
Mine was bought in expansys (Europe) and it's still perfect.

Anyone with a cracked camera cover get a repair free of charge by warranty?
[One (M9) Q&A, Help & Troubleshooting] fernandezhjr:
This is mostly isolated, affecting a very small portion of M9 owners. Many users will go to a forum to vent and when you have a thread about something like this, well, that is what you get in the thread. I saw something just like this when I had my Nexus 4. There are big threads about the back glass spontaneously cracking with heat being the suspected cause. And the back glass was made of Gorilla glass. A thread like that makes it look like it is a big problem with the product, when in actuality, it is only a very small portion affected. As has been mentioned, there has never been no product mass produced that didn't have any detective products produced, never. Right now you can go to the Samsung S6 forums and find threads about a rattling home button. Yes this is an issue to those that are experiencing it, but most likely it is just a very small percentage of S6 owners that are affected. I would never base my ownership decisions on threads from forums, unless it is a widespread known issue. And even in some of those cases, like with the M9 camera, it can be overblown, making it sound worse than it is.
[One (M9) Q&A, Help & Troubleshooting] Nilsonf:
HTC repaired mine for free. They told me to send my phone in and they actually sent me a different phone. I know it's different because mine had a small scratch on the bottom and the one I received from them didn't have it. They let me know I still have the uh oh protection
[One (M9) Q&A, Help & Troubleshooting] grimreaper1014:
Hey guys,

This is my first HTC phone. Before this I have always used Nexus devices. I recently tried the Galaxy S6 as well. WIth my Nexus devices I always received brand new in the box replacements until stocks were depleted then referbs were sent. I got a really bad Nexus 5 replacement with a mangled screen for mint return. I was pissed. How is HTC and their it oh protection? Will I get a brand new sealed phone? If not will it at least look brand spanking new?

Thanks,

Rocky
[One (M9) Q&A, Help & Troubleshooting] jollywhitefoot:
I've swapped out two HTC phones under warranty. Both were likely refurbished, but I'm not positive, but both definitely looked brand spanking new.
[One (M9) Q&A, Help & Troubleshooting] grimreaper1014:
Thanks for your reply. I was worried about sending in my phone that is well taken care of for someone else's garbage. I think I am going to try to hold out as long as possible to see if they release something I like better later down the road and if so take the discount. If not I will use the replacement.
[One (M9) Q&A, Help & Troubleshooting] Danfine:
My wife's m9 saphire camera screen cracked while we were watching!

We have only had the phone for 19 days, and it lives in a protective case. Our phone insurance will not cover it since its physical damage and we're beyond the 14 day return policy. We will have to send back to get repaired by HTC, but don't think this phone will last. This is already our second one, as the first one within 30 days had a glitch that caused the phone to control itself, even making purchases, taking screen shots, and deleting files. It could not even be shut off. Finally it was out in the fridge for a half hour, cooled down and was turned off.

I'm reaching out to see who can tell us if HTC well be improving their new flagship phone or discontinuing it. We wish to get a refund from the manufacture since we are in contact and have to pay to change phones.
[One (M9) Q&A, Help & Troubleshooting] vegetaleb:
I wonder if some covers trapping the heat can facilitate this braking, most of the people who got this problem had a cover.

I see your 1st M9 was having Skynet software https://en.wikipedia.org/wiki/Skynet_(Terminator) :eek:
[One (M9) Q&A, Help & Troubleshooting] VidJunky:
Pulled my phone out today and found the glass broken. In a case since day one, never dropped, but can't be-100% on impact only because it faces out in my pocket. It's really upsetting. I can only find one replacement and it'll take forever to get here. While pulling out the shards it seemed really thin and brittle. I'd hate to have to make a claim on this for insurance but I don't like the feeling of not having anything.
[One (M9) Q&A, Help & Troubleshooting] jody04c:
Woke up this morning to go to work and the Glass had cracked. No drops, hits or smacks and yes I have a Spigen Case and Tempered Glass protector. I called HTC and they didn't want to know.

Awful attitude by customer service and a warranty not worth the paper its written on. Is it any wonder Apple have destroyed the competition, their after-sales service is second to none. HTC however are a joke. This will be my eighth and most definitely last HTC device.
[One (M9) Q&A, Help & Troubleshooting] danydan036:
Same here, noticed it last week after using for 2 months. Bought in Singapore. I will try to check with HTC here and see how it goes. I'll keep updated for peoples here.

Cheers,
[One (M9) Q&A, Help & Troubleshooting] jeroenpico:
I had the same issue, overheating caused my camera glass to crack right down the middle and my g-sensor stopped working as well. I contacted HTC, they picked up my phone, repaired everything (new camera cover + new motherboard) and I got it back perfectly.

The phone had zero damage (except for the camera cover ofcourse) and everything was repaired for free, got my phone back in 8 days. HTC netherlands said they were quiet surprised when I told them about the crack camera and overheating, so apperently there aren't too many people sending there phones in for this issue, or HTC's denying the issue.

Anyway, the service provided by HTC was perfect and everything got fixed in 8 days.
[One (M9) Q&A, Help & Troubleshooting] Oooodz:
I have the exact same problem with my HTC One M9 - I've had it for 3 months

Purchased via contract on - Vodafone UK

Approximately May 2015

I have the G Sensor problem along with the cracked Camera glass. Never had any major drops. In the best case I could find.

Vodafone said that I would be charged £205 for the Glass by HTC without consultation whether I would be willing to pay for the work to be done.

Had conversations with HTC via the website chat feature 2 times (have screenshots for both) -

- 1 Time the operator said they would look at both the G Sensor and the Camera glass crack under warranty.

- The other that the Engineers would decide how much they would charge me for the work to be done on the camera as they could not use the Warranty to do half of the work . Then I would have 3 choices. Pay for the work, pay £27 to return the phone or they can discard the phone.

Really annoyed that I'm left with a 3 month old phone with problems like this.

I don't know what route to take. I may risk it and send it back via Vodafone as I will get a replacement phone for the interim.
[One (M9) Q&A, Help & Troubleshooting] hamdir:
[MENTION=2390514]vegetaleb[/MENTION] i joined the broken sapphire club, the phone slipped out of my pocked inside an ultra thin TPU spinned three times on its axis and violently hit a wooden floor, i know it was violent because of the loud bang it made, no other damage to the phone or its front panel but the sapphire joined its brothers on this thread, to be fair it was very violent but in the same time i imagine another type of glass would have survived it

i have two options now:

- 88$ for gomobile and they will replace the entire back cover, and here i am sure that they will do some damage to its finish in the process, the phone is still flawless

- 8$ for replacement plastic lens from Aliexpress ...

camera quality is unaffected
[One (M9) Q&A, Help & Troubleshooting] mdonders:
I bought a chinese plastic replacement some time ago, and its holding up perfectly!
[One (M9) Q&A, Help & Troubleshooting] hamdir:
no scratches?

but you guys made me worry about the fitting and glue issues

can i ask you for a photo?
[One (M9) Q&A, Help & Troubleshooting] mdonders:
No scratches, did have to cut a small piece off (just with a scissor), cause of the fitting. But nothing spectaculary.
[One (M9) Q&A, Help & Troubleshooting] hamdir:
and how did you glue it with the included film? can you show me a photo please

no one took photos during the replacement process? :)
[One (M9) Q&A, Help & Troubleshooting] mdonders:
No photo available, but its attached with double sided tape (=already on the replacement part).

The original sapphire glass is also attached with double sided tape, so can be pulled of reasonable easy.
[One (M9) Q&A, Help & Troubleshooting] hamdir:
i meant a photo of the final result :)
[One (M9) Q&A, Help & Troubleshooting] hamdir:
thanks, why are the chinese always so lousy with sizes ...
[One (M9) Q&A, Help & Troubleshooting] hamdir:
[MENTION=531490]mdonders[/MENTION]

last favour mate, can you take a photo with a the lens cleaned? i mean take a shot with your M9 camera, auto mode and autos focus?
[One (M9) Q&A, Help & Troubleshooting] hamdir:
full res? :)
[One (M9) Q&A, Help & Troubleshooting] mdonders:
Yup
[One (M9) Q&A, Help & Troubleshooting] hamdir:
dude, thanks for all the help so far, but you misunderstood :)

can you please upload the photo in full size / resolution so i can judge weather the plastic cover is affecting the photo quality at 1:1

last request i promise :)
[One (M9) Q&A, Help & Troubleshooting] mdonders:
Ahh, OK, here you go:
[One (M9) Q&A, Help & Troubleshooting] mdonders:
Hmm, I uploaded this picture with Tapatalk, and it seems to get cropped pretty hard. The original file is much sharper.

If you send me your mail address by PM, I will mail you a copy (3.5MB).

Grtz mark
[One (M9) Q&A, Help & Troubleshooting] broob:
I would like to know if this is still a problem and anyone who hasn't used a case managed to crack it. Thanks.
[One (M9) Q&A, Help & Troubleshooting] iggdawg:
Joining the club. Was in the middle of a webex in my car this morning, fiddling with my phone. turned it over, and the camera glass is cracked. No idea how or when it happened. I'm religious about keeping my phone case on (half for the kickstand so I can watch my shows while cooking), and I didn't have any recent falls. None of the cracks go over the actual lens, and right now camera quality is unaffected... but it's only a matter of time before one of the pieces falls out. What a way to start the damn day.

I'm debating whether to burn my Uh Oh protection on this or just replace it with an ebay replacement camera cover.
[One (M9) Q&A, Help & Troubleshooting] VidJunky:
I got the only replacement I could find at the time. It's plastic and while it comes with two sided tape already attached it's in the middle of the lens and not where you need it to actually attach it to the phone. These one I got was also a few factions of a millimeter too big and needed to be adjusted to fit in the square.
[One (M9) Q&A, Help & Troubleshooting] iggdawg:
I pulled the trigger on uh-oh to get my glass replaced since I'd previously dropped the phone ONCE EVER and got some asphalt gouges on the back a few months ago. I figure I can get a shiny new device to potentially swappa if I felt like jumping ship to nexus... although with CM coming along now I may not bother.

In any event, I thought I'd post a PSA. I decided to disclose up front that I've unlocked and rooted the phone to avoid losing my credit card hold or incurring any charges since Uh-Oh is tied to warranty, and unlocking/rooting voids the warranty. I asked the guy on the phone if that would be a problem, and he said it would. But he also said he was in a position to do something about it, and that it was good I disclosed it up front. He managed to write an exception in for me to avoid any trouble when the techs get a hold of my old device. So I totally recommend being up front with them about it. Also, it seemed to matter to his willingness that this was not my first HTC device (desire hd, one x+, m7, m8 previously) and I think being a "loyal customer" made a difference in getting this exception. So even if this is your first HTC, you might want to mention that you had an M7 and an M8 and loved them :P
[One (M9) Q&A, Help & Troubleshooting] Oxycodon1:
My lens cracked in week one when I layed my M9 down on my couch..lol

I ordered replacement, but it was some plastic crap which didn't fit at all and came with a foggy plastic glass.

I decided to create my own

h.ttp://abload.de/img/img-20151106-wa0003xos1a.jpg

Its kinda simple. I bought a screen protector for a Nintendo DS because the store only had these

h.ttp://abload.de/img/camlensrep2a8sr2.png

I used a hole puncher to cut a hole into some rubbertape and a piece of double faced adhesive tape which is normally used to fix fotos.

First i put the rubbertape on the screenprotector-foil and then attached the photosticker beneath the "glass". Now cut the whole thing to the right dimension and place it where the camera lens was.

You have to be careful not do touch the screenprotector to keep it clean.

h.ttp://abload.de/img/camlensrep18as5h.png

Testshot shows that the result is kinda acceptable

h.ttp://abload.de/img/camlensreptestlipaz.png

Sorry for the defused links, I'm new :(
[One (M9) Q&A, Help & Troubleshooting] iggdawg:
Thanks for the alternative info! DIY solutions are always a good thing to have in the back pocket, even if its just a stop-gap.
[One (M9) Q&A, Help & Troubleshooting] hamdir:
i have replaced my broken sapphire camera glass with a replacement from aliexpress, sadly while it works perfectly in terms of image quality it gets scratched so easily now (untreated plastic cover)

the replacement was super easy, i've removed the glass with a sharp pointed clip and then i used a tiny screwdriver like the one you use for glasses and scratched the original glue behind the glass, once its smooth i placed the new lens cover (you remove the white layer from the back revealing the glue) sadly the glue was very weak and so i placed four dots of super glue on the four corners (the best way to do it is just to place the tube tip but not squeeze the tube, this will leave a tiny dot) and then the rest was smooth, note that as reported the replacement didnt perfectly fit but thanks to my glue dots i was able to raise it from one side against the other (top) its better than messily cutting the cover for fitting, the end result is very clean look

but i strongly advice to place a camera protector on top of the new cover as it scratches as easy as the old HTC diamond plastic screen
[One (M9) Q&A, Help & Troubleshooting] digicom1:
Hello, nice work. I will try this too
[One (M9) Q&A, Help & Troubleshooting] gregsarg:
Very nice repair...

Well done !!....g