[Galaxy S6 Edge Q&A, Help & Troubleshooting] pra3t0rianz:
Auto Rotate / Edge lighting on 128 GB Model

I received my edge on Thursday of last week. Which was on the 16th. I had no problems until yesterday of the Auto Rotation. I downloaded a Auto rotater app to see if it will rotate. It will rotate if you lock it into landscape mode. But If you don't it will not rotate. I also noticed Calendar does not rotate and messages do not rotate and neither does web pages. But Full Screen Movies and Music will rotate even with Google apps. Not just youtube. I also noticed that if you play with home button clicking on it several times it will rotate the screen for a second then if tilted it rotate back. This could be just a fluke but I did notice this. I do not think it is the fast charger because if something was to burn out it wouldn't last for 10 days. Or it wouldn't last over 2 days beside when something burns out it's electrical it would smell like burning no matter if it was very small it still would smell like something has or had burnt. Especially when they say the battery is getting hot enough to burn it out. I had this on the charger for 2 days off and on and it never got so much as luke warm. Mine stays on the y axis at -39.23, and seems to be fine on the x axis. Maps do not rotate. either. So what I do know is out of the blue my phone did a reset a day before this happened. I did not reset the phone it seemed to be fine after. But Monday morning I saw the Camera Icons all upside down. I then did a factory reset and did not install any apps. Even after the Reset I still couldn't get rotation to work, another thing I would like to note is Edge Lighting never worked out of the box. I tested it multiple times and didn't really care if I had that or not. But now I do care. But I also don't want to go back and get a new one. Here is some of the issues why, No Verizon carrier in my area has the 128 gb model on hand. I would have to wait 3 to 5 days for one from Verizon if they had them. Which then put me out of the range anyway to get a brand new one. On top of this when I got to print the return label it states I am over the 14 days. Which I just got my phone last week so this blows.

I can return it to the store I am told by Verizon but either for a 32 or 64GB model. I really don't want to down grade. So in the end is this or is this not a Software issue. All of Im finding is debating on it is and that it isn't.

Update by Samsung Technical Support

Here is what the Rep told me today

Chat InformationPlease wait for a Samsung Agent to respond.

Chat InformationYou are now chatting with 'Sudbarry'. There will be a brief survey at the end of our chat to share feedback on my performance today.

Chat InformationYour Issue ID for this chat is LTK1125603707820X

Sudbarry: Hi, thank you for contacting Samsung Technical Support. How may I help you today?

Sudbarry: Not to rush you, are we still connected on the chat?

Stefan: I having issues with Auto-rotation as well as the Edge Lighting. It doesn't work I have done 7 Hard Resets. Doesn't Work. Verizon will not give me a return label so I don't want to give up a 128 GB phone. I don't want a new one But I want to know if this is going to be a software fix or is it a hardware issue with Samsung S6 Edge ?

Sudbarry: I will be glad to assist you with the device Auto-rotation and Edge Lighting issue.

Sudbarry: I am sorry for the inconvenience you have experienced.

Sudbarry: May I ask a few questions to assist you better?

Stefan: Sure

Sudbarry: Are you referring to the device model number SM-G925V?

Stefan: Yes

Sudbarry: Thanks for confirming.

Stefan: Yea

Sudbarry: Thank you.

Sudbarry: Thank you for being online.

Sudbarry: I have checked the details and I see that it is a Soft ware issue and will be be fixed soon.

Stefan: But no ETA

Sudbarry: Unfortunately We don't have the exact ETA but it will be fixed soon.

Stefan: Ok thank you

Sudbarry: You're welcome. Is there anything else I can assist you with?

Stefan: No thats all thanks so much

Sudbarry: Thanks for chatting with Samsung Support. If you have a minute, please click on the blue “X close” button to receive the transcript of your chat and fill out a brief survey to help us serve you better. Follow Samsung Service on Facebook, Twitter and YouTube.

Sudbarry: Have a nice day.

Sudbarry: Take care.