yashsingh1/xdaforums huggingface dataset:
[Galaxy S6 Edge Q&A, Help & Troubleshooting] pra3t0rianz:
This is my first Samsung device so to if SVoice isn't that good, then that just a known issue. But all other things still seem to be pointing to some software bugs. I notice that in videos when they do the pull out of the individual on the contacts it would smear this blob color across the screen. I got mine to work by switching it to the left instead of the right and then it stop working at I pulled one contact out and then let it go back. I also know you can download any screen rotating app and force it into the landscape mode and it will go into landscape, but will be frozen there till you tell the app to go back to auto. Just certain apps won't. Like Map or Camera. But it works for the web otherwise. So if another app will work I still think it is a software glitch.
[Galaxy S6 Edge Q&A, Help & Troubleshooting] BicolXpress:
I've had s6 edge for a couple of days and it was working fine until this morning. Like everyone else, my camera is stuck in landscape and websites and apps won't rotate. I did the gyro test and my phone passed the test. I think this is a software issue not hardware.
[Galaxy S6 Edge Q&A, Help & Troubleshooting] kakit526:
Gyro didnt affect rotate
[Galaxy S6 Edge Q&A, Help & Troubleshooting] BicolXpress:
The phone was on a flat surface when i did it. I tested it again whilst moving the phone and it failed.
[Galaxy S6 Edge Q&A, Help & Troubleshooting] pra3t0rianz:
The gyro isn't the issue it is the Accelerometer. If you look at SHealth and the steps. Usually I have seen well over 3,000 steps a day before this happened and then now I see 171. It only counting 1 axis not any others. But this makes me question that their using the Accelerometer more then just the gyro. And if some why when Gyro should be used for the landscape and portraits it isn't accelerating at a speed like Maps are. Or having to walk up and down steps all day. Just makes me wonder if it was using the Accelerometer too much and it couldn't handle all the movement which made the stick on the x and y axis. I do not think it's broke or heated up. But I do think the issue does lie inside the software. But Gyro does seems to be unaffected by it and the reason I say this is open up Maps on google. Don't rotate the screen and just walk or pivot the phone around. It will move the blue dot just the picture doesn't move. Eh well I'm not returning mine. I don't want to downgrade to a 64 and I will wait to see if they update. If it doesn't work I will have them repair it. No matter what happens I still think this is a good phone. A Mishap on Samsung a big one but still a good phone.
[Galaxy S6 Edge Q&A, Help & Troubleshooting] 5harkology:
Did anyone read the post a page back where the Samsung rep said that they are well aware of it, it is a software issue and it will be fixed soon?
[Galaxy S6 Edge Q&A, Help & Troubleshooting] afh3:
Interesting.

Yet another anecdotal data-point.

I've yet to deploy the AFC (fast) charger (that came with the S6 Edge) in my office and in the bedroom - where I still use the ones that came with my previous S5.

My wife put her AFC in the bedroom where it charged her phone every night for the last week and a half.

Her screen rotation failed Monday night. Mine has not.

I've pulled the fast charger out of use now.
[Galaxy S6 Edge Q&A, Help & Troubleshooting] diskra70:
I have the S6 Edge 32gb on Verizon, white. Now, as everybody else, my screen stopped rotating few days after I got my phone and I suspect was soon after I fast charged it a few times. But here is my question and why I am puzzled (keep in mind I don't know how these things work exactly). So, the screen rotating doesn't work if I try to move the phone around, BUT, if I launch an app that utilizes landscape like clash of clans it does rotate exclusively on one side (the bottom of the phone becomes the right side). While I have this opened, if I hit the multi-window key (left of the home button) the task killer thing comes up also in landscape mode. As soon as I close the app, everything returns to portrait. Now, I read about the sensor test and I tried the secret codes, but didn't work on my phone (I think Verizon's rom flash blocks these codes). So I did the next best thing and downloaded Phone Tester. I got to see the Accelerometer sensor in action, and the X was stuck on 39.225 while the Y and Z are constantly changing. Here is my confusion. If the chip was fried due to the fast charging as others are saying, wouldn't the entire chip be faulty causing all 3 axis to be stuck and not just one? Also, how does the app going to landscape work? Is it based on pure software or does the accelerometer play a role in it?

p.s.: I went through the same bs with Samsung support agent soft reset, safe mode and factory reset, all failed. Then I went in Verizon and the snobby employee told me exactly "We had 3 people come with the exact same issue yesterday. It's a software problem not hardware. Wait for the next update and if it doesn't fix it we will give you a new phone".
[Galaxy S6 Edge Q&A, Help & Troubleshooting] Sloshy42:
Possible solution?

Apparently Samsung has officially acknowledged this issue as of last night. I just got off the phone with Samsung support moments ago and they told me to try going into the Galaxy S6 camera and disabling landscape mode in the "mode" options. The option wasn't there and they said it must have been removed by my carrier, which might explain why I can't disable it (I'm on Sprint). Maybe the camera app really is the culprit? They said that since I didn't have the option, my only option was to wait for a software update, which confirms that Samsung does not believe it to be a hardware problem.

Also, y'all are silly for thinking this has anything to do with the charger. The only source for that is a single post on a single forum that was wild, unproven speculation. That, and people have had the issue even without fast charging. Correlation is not causation, after all. <sarcasm>Might as well stop pressing any of the buttons on the phone as well because we all have that in common.</sarcasm>
[Galaxy S6 Edge Q&A, Help & Troubleshooting] pops76:
I think it is camera related, too. I got my edge (32 gb, sprint) on launch day and had no issues until Sunday the 19th. Those 9 days I fast charged almost every day, used nova launcher exclusively, etc etc etc. Then, on the 19th I was shooting a video in landscape mode, went to edit it, and was prompted to download the video editor software from Samsung. As soon as I installed it, no more screen rotation. And it was immediate. Uninstalled the editor, but it didn't matter.

Waiting for Samsung to fix this quickly. Love the edge, but I'll just get the regular one If they don't resolve this soon.
[Galaxy S6 Edge Q&A, Help & Troubleshooting] antseg:
Sorry but i don't think it is a camera problem.

Fact is, i've got mine without any carrier customization (directly bought from samsung in italy) and couldn't find any option to disable landscape camera mode, so it's hard to take for granted what the samsung support guy told you.

a wild guess? it's not an heat related issue at all, simply the fast charger sends way too much power to the phone, and some electricity is discharged on near components, damaging them.

this is why it could be fixed with a software update (power absorbed can be controlled by the software - never thought about how apple iphones could know if the cord used to charge them is original or chinese?), but if the phone is already broken, well...i guess swapping it would be the best choice.
[Galaxy S6 Edge Q&A, Help & Troubleshooting] osmosizzz:
Every day I wake up I hope that mine doesn't just break and stays stuck. Specially since I bought mine from tmobile and I already closed my account with them. I have insurance with square trade so it's not a problem but just something I don't want to deal with

Sent from my SM-G925T
[Galaxy S6 Edge Q&A, Help & Troubleshooting] subwayboy1970:
Update: Mine is working after software update

I just got notified of an OTA update, and after completion its working again (Update is 22nd April 10.31am)

The sensor still shows stuck in the hardware test, Y=32967 , but it works, I guess they either found a work around with another sensor or the output is correct but not reporting properly

anyway, happy now, all apps work and rotate fine, my happened after using the fast charger.

Its a sim free Taiwanese model, I'm using it and received the OTA in the UK
[Galaxy S6 Edge Q&A, Help & Troubleshooting] Sloshy42:
I was actually told this by two people, one of which seemed much more knowledgeable than the other. I don't believe they would have been told to do that without checking if it were possible. Something strange is going on for sure but hopefully an OTA is pushed out soon to fix however it happens.
[Galaxy S6 Edge Q&A, Help & Troubleshooting] pra3t0rianz:
Yeah ,I did and it was a major issue even if I tried to pull just one contact from the side I couldn't. I tried 7 times factory resetting and because my phone would lock it wouldn't allow me to factory reset. It's almost as if Verizon Locks factory reset. So I gave in they all said that they would have to see it and have Samsung take a look at it. SO I gave in sent it back waiting for the new one.
[Galaxy S6 Edge Q&A, Help & Troubleshooting] antseg:
read post #93, the user says his is working again but the accelerometer seems to still be stuck in the test! guess they found a workaround for this...hopefully it's going to work for anyone out here :)
[Galaxy S6 Edge Q&A, Help & Troubleshooting] samsungfan12:
so if my phone is rooted how do i fix this?

my current work arounds are installing the google phone app and YOUKU chinese media player which allows me to pick one of 4 apps to get the right rotation, a seriously not fun thing to do but at least its useable,

can i still update even with a root?

---------- Post added 24th April 2015 at 12:17 AM ---------- Previous post was 23rd April 2015 at 11:57 PM ----------

imo the sensor has to be burned out, if they found a work around thats great, but i seriously doubt a sensors output went bad at the time the rotation broke and the two aren't connected

also, its highly reasonable to assume that it is the turbo charger, saying it could be a day-2-day app or wifi makes no sense since these are tested apps/technologies that every other phone has been using, including previous samsung models, turbocharging is relatively new and could conceivably be a factor, similarly it wouldn't be unreasonable to blame the edge curved design since the non edge verison isnt suffering from this at all,

anyways these are just from a laymens perspective, but yeah if you arent taking a laymen approach then you have to show evidence anyway....
[Galaxy S6 Edge Q&A, Help & Troubleshooting] maryodce:
Accelerometer Stuck

Same here in UK on S6 edge model G925F Made in UK, stuck accelerometer X coordinate at 32767. rest of them are working properly but the X is stuck. I'm going back to the store later today to switch it! I'm not too happy tough with this happening after I spend £760 on it!! :eek:
[Galaxy S6 Edge Q&A, Help & Troubleshooting] samsungfan12:
how do i get the new OTA Update if my phone is rooted?

do i factory reset?

my software update is disabled it says because I rooted, so how do I get the new update to see if that gives me the work around?
[Galaxy S6 Edge Q&A, Help & Troubleshooting] defjef123:
Both of my phones have the rotation issue
[Galaxy S6 Edge Q&A, Help & Troubleshooting] Eddy420:
Have the carrier's stopped replacing phones with this problem

I know when Sprint replaced mine on April 12th they said that's what Samsung was telling them to do

I haven't had any problems with my 2nd phone so I haven't kept up with it.
[Galaxy S6 Edge Q&A, Help & Troubleshooting] defjef123:
Not sure. Im going to sprint tomorrow to try to exchange it
[Galaxy S6 Edge Q&A, Help & Troubleshooting] munkimatt:
Same problem here, replacement due out on Thursday.
[Galaxy S6 Edge Q&A, Help & Troubleshooting] ombadboy:
How long did it take for the issue to appear for you guys? Also, have you been using fast charging?
[Galaxy S6 Edge Q&A, Help & Troubleshooting] defjef123:
Took about 7 days. I only used fast charge a couple of times
[Galaxy S6 Edge Q&A, Help & Troubleshooting] graycorgi:
Mine happened out of the box, although before I even used the phone I had put it on the fast charger.
[Galaxy S6 Edge Q&A, Help & Troubleshooting] munkimatt:
Happened straight away. Used to fast charger to fully charge, started using the phone and realised the screen wasn't rotating right in camera.
[Galaxy S6 Edge Q&A, Help & Troubleshooting] defjef123:
I went to sprint today. They are replacing both of my phones
[Galaxy S6 Edge Q&A, Help & Troubleshooting] afh3:
This morning, my wife's phone failed (for the second time) with respect to rotation.

Between the two of us, we're now on our sixth Edge in 17 days.
[Galaxy S6 Edge Q&A, Help & Troubleshooting] graycorgi:
This kind of thing is why I returned my defective S6 Edge for the M9... I am scared of being stuck in a cycle of musical replacements. Or worse, having one go bad on me after the 14 day return period. Samsung needs to have the carriers pull the affected devices (surely they know which devices are manufactured with the "fix" and which aren't...)
[Galaxy S6 Edge Q&A, Help & Troubleshooting] 5harkology:
I don't understand why people are exchanging their phones over and over when almost every phone suffers from it. Might as well wait for a solution Unless you enjoy visiting the phone store that much.
[Galaxy S6 Edge Q&A, Help & Troubleshooting] afh3:
Probably a smart move getting the M9 instead. Like an idiot, I loaded up on accessories for our two S6 Edge phones, so switching models isn't an attractive option for me at this time.

Verizon tells me that they will not replace it, as Samsung has acknowledged this issue and will have a solution. And even went so far as to say it would be in June.

Having just gotten off a one-hour call with Samsung tech-support, I now know what that solution is.

You send them your phone, they send it (or something that approximates it) back to you in a couple of weeks.

Not terribly surprising, but...

They would say nothing about it being a known issue. ("Not that we are aware of.")

And, of course, since this isn't even an issue with the phones as far as they are concerned, they were somewhat surprised at Verizon's contention that it would be fixed in June.

What they did do was remote into the device and pronounce it in need of "repair".

So, off it goes for "repair" and in a couple of weeks we'll see what comes back.
[Galaxy S6 Edge Q&A, Help & Troubleshooting] maryodce:
S6 edge heating and screen rotation issue

I switched my phoned after the last one had screen rotation issues, the second one had the same problems with overheating when charging. I managed to find a solution for overheating by using another data cable (from my oneplus one) instead of Samsung's original cable with the original fast charger. No overheating at all now. I'll let you know if the screen rotation issue appears again... so far so good ;)

I almost forgot... Fast Charging works as well with this cable :D
[Galaxy S6 Edge Q&A, Help & Troubleshooting] graycorgi:
I think it's because that's what Samsung's "solution" is right now according to their customer service. It seems to be a hardware problem so it's unlikely it's going to get truly fixed with a software update. If you don't exchange within your 14 day period you are stuck sending the phone to Samsung and being without a phone for who knows how long. People are exchanging devices over and over because the only alternatives to that are getting a different model of phone or having to mail it in to Samsung.
[Galaxy S6 Edge Q&A, Help & Troubleshooting] ombadboy:
How long did it take to fail?
[Galaxy S6 Edge Q&A, Help & Troubleshooting] afh3:
Six days from when the previous one failed -- which failed after ten days. Sadly, this put it outside of the 14-day window, so now it is being RMA'ed to Samsung, and I won't see it again for two weeks or more.

It will actually be nice to go for two weeks without having to wonder what will break on the phone next.
[Galaxy S6 Edge Q&A, Help & Troubleshooting] scott45333:
My wife's phone has this same issue. I just called Verizon, stated the issue and the fact I knew it was a common issue with the S6 Edge right now. The lady said it is noted as a bad batch of phones that went out and they are replacing the phone for me with overnight shipping. I am also past the 14 day trial, so I would recommend trying Verizon. They didn't even hesitate on replacing it.
[Galaxy S6 Edge Q&A, Help & Troubleshooting] afh3:
Nice!

I guess it matters who you talk to at VZW. They refused to do exactly what you're describing, when asked.

I've put a calendar reminder in Exchange/Outlook for April 10th 2016 (when my contract is up) that says, "Remember the S6 Edge".

It will bring back a deluge of fond memories on that day, which will help greatly in my decision to renew with them - or not.
[Galaxy S6 Edge Q&A, Help & Troubleshooting] solidsnake:
I have run in to the same issue.

32 gb edge

Sim free version

Samsung Pakistan are completely unaware of the issue.

They have taken the phone to see if its hardware related.

Will post feedback when I get the device back.
[Galaxy S6 Edge Q&A, Help & Troubleshooting] afh3:
Thanks for providing the impetus for me to try again with VZW, to get this resolved without being phone-less for two or three weeks.

I spent about an hour on the phone with them (VZW) again today and, after explaining the situation to them (again) this time they've agreed to do the right thing.

They sent me the FedEx tracking number for my wife's new phone, which should be here tomorrow. :)
[Galaxy S6 Edge Q&A, Help & Troubleshooting] scott45333:
Glad to hear it worked out. I was hoping people would see this and try (again).
[Galaxy S6 Edge Q&A, Help & Troubleshooting] terrel_b:
I exchanged mine with Sprint last Friday (10 days ago) and have yet to encounter the issue. Ironically, the store I bought the phone from said they'd not heard of the issue and that I'd have to pay a re-stocking fee to get a new phone, or I could go to one of the certified tech stores which was fifteen minutes away to have them reset it - which they did and which surprisingly didn't fix the issue. The certified tech store also said they'd not heard of the issue as well even though I said it's pretty commonly being reported. I've fast charged a few times - still testing at least once a day. I just ran the code test in the phone dialer and the x adjusts properly with no issue.

The one thing I've NOT done is take any pictures or even so much as open the camera app. I also upgraded from a 32 GB to a 64 GB, plus obviously the new phone is from a different store which increases the likelihood that it's possibly a different batch of phones. But, who knows...I'm past my 14 days at this point, so I'm holding off on taking any pics as it would appear to me that is the problem, at least until we get a definitive answer on what's causing it and how it can be resolved.
[Galaxy S6 Edge Q&A, Help & Troubleshooting] pra3t0rianz:
I finally gave in and got a new phone myself. Verizon didn't deny the issue with S6 edge. But I have had the new phone for about 3 days and have not used any fast charging. So it looks to be OK so far. Pictures do remember grainy compared to the last S6 I had. But works great. Edge lighting works, had issue where the ringing of the p just one wouldn't come through the ear phones but I rebooted the phone with ear phones plugged in and it works fine. Otherwise I really like this phone.
[Galaxy S6 Edge Q&A, Help & Troubleshooting] solidsnake:
Just called samsung warranty center. They said problem looks hardware related. They will try to get me a replacement phone in a week.

However they said the issue will be reported to Korea.

Lets see fingers crossed.
[Galaxy S6 Edge Q&A, Help & Troubleshooting] boostermbkking:
Which build of English firmware contains the fix?

I want to download it, thanks!
[Galaxy S6 Edge Q&A, Help & Troubleshooting] EnIXmA:
My carrier won't replace it since I have passed the 14 day no obligation period.. for people with this problem simply install the app "ultimate rotation control" and enable it.. it fixes the rotation problem easily.

If you want go see a magic trick, then simply uninstall the app and the screen rotation function would still work with no problems. :)
[Galaxy S6 Edge Q&A, Help & Troubleshooting] samsungfan12:
okay i also got notified by samsung support that there is a new software update that fixes the problem,

i guess they found a way to code around the broken acceleromter and use the other two or repair the broken one somehow,

my issue is my phone is rooted,

can someone tell me how to find the right update for G9250?

DO i reroot the phone or what happens here?

should i factory reset then find the update?
[Galaxy S6 Edge Q&A, Help & Troubleshooting] samsungfan12:
HOw? I installed it, nothing rotates.

Is there a particular setting that needs to be set?
[Galaxy S6 Edge Q&A, Help & Troubleshooting] dt33:
Pull down statusbar and choose Forced Auto or Auto. Dont know what difference it makes.
[Galaxy S6 Edge Q&A, Help & Troubleshooting] samsungfan12:
Hmm, tried messing with the settings it doesnt work on fixing the samsung camera app, the samsung one is just locked in landscape for whatever reason,

it then bugged out my gapps camera one, so now that one intermittently works,

my screen now randomly goes haywire with all the apps out of place like its gone crazy lolllllllllllllll,

is there anyway to get the samsung update?

it also doesnt work on fixing the samsung video app either...
[Galaxy S6 Edge Q&A, Help & Troubleshooting] j76ms:
Add another Sprint GS6 Edge 64GB to the screen rotation issue. This is my wife's phone. I mentioned the fast charger issue after researching and she said she had not used the new charger until last night. I wish I would have taken the time to look up known issues with this before I purchased it. Ugh

Gonna just go ahead and return it if I can. I am within 6 days of purchase but do not want to pay a re-stocking fee.

Awesome phone up until the screen stopped rotating.
[Galaxy S6 Edge Q&A, Help & Troubleshooting] 5harkology:
Some time in the past couple days my screen fixed itself. It works perfectly as it should with rotating.

I received some type of sprint update that seemed to only update their blistered so I doubt that had anything to do with, but otherwise I have no idea how or why my screen miraculously rotates properly now.
[Galaxy S6 Edge Q&A, Help & Troubleshooting] j76ms:
That is good news...can you tell me what your version numbers are so I can compare them to my wife's phone? Just curious if she may have already received that update. She had an update the day we purchased it. Obviously did not help.
[Galaxy S6 Edge Q&A, Help & Troubleshooting] afh3:
Interesting.

Does your accelerometer now indicate expected values for all three axes, rather than a 'stuck' value for one of them?
[Galaxy S6 Edge Q&A, Help & Troubleshooting] j76ms:
We did a hard reset at the store I purchased it from. That did not help. The Sprint Rep did see it as a known issue in their system so he said we could exchange. I asked if I would have an additional 14 days to return the exchanged unit if something happened with the 2nd and he said it is 14 days from original purchase date, not from exchange date. So I returned it and will go back in the morning and purchase it and get an additional 14 days. :) I will keep you all posted if I have any other issues with the new phone.

I am not going to use the fast charge for now in hopes that an update may fix it. I am not 100% sure that the fast charge caused the 1st one to go bad but it seems likely. We had not used the included charger until yesterday and then all of the sudden we noticed the rotation problem.

Anyway...good luck folks.