yashsingh1/xdaforums huggingface dataset:
[ZenFone 2 Q&A, Help & Troubleshooting] panthera1:
I don't think the retailers know themselves when they are getting them in. Its the problem with releases like this. I cant under stand while the whole of europe did not get it at the same time and why it cant be a world wide release. If they had a worldwide release date and an simple advertisement with the specs and price they would sell way more units
[ZenFone 2 Q&A, Help & Troubleshooting] Banner:
Darty - Delivery postponed

I preordered from Darty.com with delivery date being latest today. Yesterday I received an email saying it wasn't sent out. I called today, and they told me they didn't receive the phones, and that the new delivery date is April 26th.
[ZenFone 2 Q&A, Help & Troubleshooting] PsyCLown89:
I agree, such a PITA with selected places having it released at different times.

Apparently it won't even be released officially in South Africa, so I need to import it somehow. Orange store might be bringing in some stock, although so far they only have the 2GB version on their site.

The phone is priced really well for the specs and therefore will become really popular in a lot of places. I think Asus need to adjust their model numbering a bit and consider better releases next time around.

A simple change in model number would have made life so much easier. ZE550ML, ZE551ML (2GB RAM, 1.8Ghz model), ZE552ML (4GB RAM, 2.3Ghz model). Something as simple as that would have made life that much easier.

Not to mention a worldwide release. Asus are a massive company who have been releasing various products for years. They should have this waxed. :eek:

The shipping date on the French Asus Shop has chased me away from ordering via them. It kinda feel as if Asus made a few phone which they planned on releasing early on and then had plans to delay the release date for the rest of the world. Sigh.
[ZenFone 2 Q&A, Help & Troubleshooting] SiriusCybernetik:
Well, even the shipping date from the official asus shop has expired. I have no news from them. Usually I would receive an automated email on every status change of my order.

Asus was probably not prepared for such a big demand.
[ZenFone 2 Q&A, Help & Troubleshooting] jejemc:
Hi all book with darty 1/04 and Date push, darty must receive the week of 20/04 to 26/04 phones so I ba patient. ;);)
[ZenFone 2 Q&A, Help & Troubleshooting] DannyElfman:
From what I have read, there was a misunderstanding between French online shops and Asus. Asus claims the main delivery date planned was on the 20th of April to the online shops and not earlier. Meaning apart for some lucky guys who may have gotten it earlier, the ZE551ML will not be shipped until the 21st I guess.
[ZenFone 2 Q&A, Help & Troubleshooting] SiriusCybernetik:
Do you have some links for this? Wasn't there already enough confusion related to spec sheets when the preordering started? If I wanted to pre-order a device in order to receive it 1 month later, I would be buying apple products.

If this turn out to be the case, I may reconsider my choice and go for a G3 or M8.
[ZenFone 2 Q&A, Help & Troubleshooting] Bbox77:
It has been confirmed on asus' Twitter account
[ZenFone 2 Q&A, Help & Troubleshooting] DannyElfman:
Thanks for sharing the pics ;)

Because of that, I am now considering other phones as well (G3 is among them ;) )
[ZenFone 2 Q&A, Help & Troubleshooting] SiriusCybernetik:
Sounds like someone from the marketing division has to get fired. This already started with the chaos around having multiple configurations (in terms of CPU) sharing the same model ID. This led to all sites, including the official asus shop, listing the wrong spec sheets for a couple of days. Now the saga continues with wrong release dates communicated to the small list of exclusive retailers. A real shame. If I come across a decently priced M8, I will cancel my ZF2 order and get the M8.

There was French guy on another thread claiming that he already received his ZE551ML. Would you mind letting us know where and when you ordered it?

Mine is from the official asus shop, ordered on March 28. No news since then.
[ZenFone 2 Q&A, Help & Troubleshooting] SiriusCybernetik:
I just received reply from Asus shop support. They say that they are unable to provide a new shipping date and they have raised the issue on a higher level, and will revert as soon as there is more information available.

In other words, somebody f'cked in regards of specs and availability communication and nobody actually has a clue about what's going on.
[ZenFone 2 Q&A, Help & Troubleshooting] Hudrator:
The ASUS Store is still a mess... How can you label an item as "on Stock" but say that the shipping date is before the 6th May...

All Phones waiting in France for a "GO" from Asus headquarter?
[ZenFone 2 Q&A, Help & Troubleshooting] glockaki:
same thing on cdiscount but its not their mistake but asus....i have decide to cancel my order if the phone is not delivered until thursday....i had enough of that...the problem is with the orders in europe...i read somewhere that the high demand in china overcome the expectations of asus and batches of phones end up in china and not europe.well i can tell you that LG has pretty good chances of getting my money!!!!
[ZenFone 2 Q&A, Help & Troubleshooting] SiriusCybernetik:
And that guy is currently on sabbatical leave? :banghead:
[ZenFone 2 Q&A, Help & Troubleshooting] Hudrator:
But what is an proper alternative? G3 with 32gb? Not really sure about that
[ZenFone 2 Q&A, Help & Troubleshooting] glockaki:
G4 my friend.
[ZenFone 2 Q&A, Help & Troubleshooting] Hudrator:
Indeed, but roughly 300 Bucks difference :D
[ZenFone 2 Q&A, Help & Troubleshooting] glockaki:
yes i know but lets see if in 2 days miracles happen!!!!28th of april is the launch event of LG.i dont think that i will have the zenfone 2 in my hands.but untill the official launch of G4 (late may) i wil have plenty of time to see if the problems of the zenfone are fixed and the price of the european 64gb version ...so..win-win for me!
[ZenFone 2 Q&A, Help & Troubleshooting] kinkiyo:
yeah same for me 26 april but when i have called him for more information the operator say me week of 4 may rofl
[ZenFone 2 Q&A, Help & Troubleshooting] SiriusCybernetik:
Let's see what happens when the Huawei P8 hits the market ...
[ZenFone 2 Q&A, Help & Troubleshooting] SiriusCybernetik:
I received a reply from the asus shop. They say that shipping will start as of next week until beginning of May. Orders would be processed as per fifo principle.

Couldn't have been more vague, so much for my request for an exact shipping date.
[ZenFone 2 Q&A, Help & Troubleshooting] glockaki:
i just spoke with my friend in belgium who ordered the phone for me from cdiscount.IM SO MAD!!!!he had a telephone conversation with a represantative and told him to wait untill tomorrow but he didnt receive any e-mail with info about the phone delivery...and today was the last day they gave us for delivery...im forced to cancel the order because of that.if i dont do it they might as well claim that i have received the phone and maybe i cannot ask for a refund!!!!!im waiting from my friend to return from his work and start the canceling procedure.bye bye ASUS!you just screw things for you!!!bye bye cdiscount!!!!you are a joke!!!!!
[ZenFone 2 Q&A, Help & Troubleshooting] Hudrator:
Sad story, hope you find somewhere else something suiteable
[ZenFone 2 Q&A, Help & Troubleshooting] glockaki:
first thing is to get my money back...when i receive my money i know what my next phone will be...LG G4.i can also conceider for th XIAOMI NOTE PRO but i want a phone with removable battery..but for now i want my money.....
[ZenFone 2 Q&A, Help & Troubleshooting] Hudrator:
Maybe the new phones from LeTV could be interesting

Edit: Narf... Don't consider it... Nun removable battery...
[ZenFone 2 Q&A, Help & Troubleshooting] s0geking:
I order my zenfone by Cdiscount too. Do you pay with Paypal? Don't worry with your money C discount is a major seller.

It's true that CDiscount give any information about the delivery but Asus say that the delivery for the seller begin the 20 April. When you order in Cdiscount it was just preorder.

There was a bad communication about Asus. All the sellers thought that the phone was out the 10 April.
[ZenFone 2 Q&A, Help & Troubleshooting] glockaki:
yes i know that.the problem is that cdiscount always notify my friend about the status of my purchase,ohh and when we ordered the phone was listed as stock!!!.and because today that didnt happened im worried about the money.my friend didnt have paypal,he used his credit card.thats an extra headache for us.only thing that makes me calm down is that indeed cdiscount is a major seller....
[ZenFone 2 Q&A, Help & Troubleshooting] s0geking:
I don't think you have to be worry about your money. If you really want the phone i advice you to wait . But if you change your mind, it is very easy to cancel your order and to refund your money.

Some french buyer cancelled their Zenfone with Cdiscount without problem.
[ZenFone 2 Q&A, Help & Troubleshooting] glockaki:
the cancel procedure is easy?cause i dont know french and my friend isnt experianced with that...once you click on canceliation button the refund is an automatic proccess???
[ZenFone 2 Q&A, Help & Troubleshooting] s0geking:
Yes, you just have to connect to your account/ My order/ and cancel it ( Annuler ma commande)

The refund is automatic.
[ZenFone 2 Q&A, Help & Troubleshooting] glockaki:
this is what i got

Vous avez confirmé l'annulation de votre commande.

Annulation demandée

votre demande d’annulation a bien été enregistrée, une réponse définitive vous sera apportée par mail sous 24 h maximum.

so know i wait for the email.too shame....but asus screwd up.....

thanks for your help!!!
[ZenFone 2 Q&A, Help & Troubleshooting] glockaki:
this is the end of my "dream" for me.i have canceled the order in cdiscount.by monday i will have the money too.well to those of you that expecting the phone good luck!!!
[ZenFone 2 Q&A, Help & Troubleshooting] Hudrator:
Due to some tweets from random guys and I believe Asus France, hope of shipping in France this week.

Anybody some new Infos?
[ZenFone 2 Q&A, Help & Troubleshooting] SiriusCybernetik:
That's the information I received. Shipping should start as of this week and orders are processed in chronological order.

This could be any day between today and Friday 24.
[ZenFone 2 Q&A, Help & Troubleshooting] Hudrator:
New speaking of Asus France...

Every device ordered before 10.04.15 will be shipped until 10.05.15.....

Need to take a deep breath.. Why aren't there some good alternatives at the moment....
[ZenFone 2 Q&A, Help & Troubleshooting] Rene_ajax:
Does Asus France ship to The Netherlands? If so, do you guys recommend me to buy it now? I have read in this topic about alot of problems regarding wrong shipment date statements...

Its now even discounted at €299 [included TAX!!], am I right?? Sorry, cannot read French...
[ZenFone 2 Q&A, Help & Troubleshooting] SiriusCybernetik:
My ZF2 4GB 2.33GHz has been sent out this morning. Ordered on March 28.

With some luck I will receive it beginning of next week. (Add 2 additional business days for mail forwarding from France).

Ironically, they are shipped from the Netherlands.

Regarding the question from the previous post, you have to have a French or Belgian address if you want to order in France. 299€ is with discount.
[ZenFone 2 Q&A, Help & Troubleshooting] Hudrator:
That are good news. :D:thumbup:
[ZenFone 2 Q&A, Help & Troubleshooting] Rene_ajax:
why?

We cant order them because we live outside FRance / Belgium :(:(

No workaround for this?
[ZenFone 2 Q&A, Help & Troubleshooting] SiriusCybernetik:
Mail forwarding service, but don't ask me which one and how much it costs.

I think that with a bit of patience it will be officially released in other European countries wrote soon. In France, the current availability on the site is like 1 month, mayby you will get it sooner when it is officially released in the NL.
[ZenFone 2 Q&A, Help & Troubleshooting] xuggs:
Mine also shows shipped and to be delivered today. Will eventually get it in my hands next week. At least I am happy they shipped it. I placed the order on 31/03/2015
[ZenFone 2 Q&A, Help & Troubleshooting] SiriusCybernetik:
Mine is scheduled for tomorrow EOD but due to forwarding, I will only receive it beginning of next week.

The guy with the brilliant idea to release 4-5 different phones sharing the same name and on top of this have only 3 distinct model numbers should have his head on a stake... ( à la game of thrones).

Not only did this trigger worldwide confusion amongst potential buyers but also most tech blogs and all retailers started by mixing model IDs with wrong spec sheets and so on.

If you add to this the even better idea to release the phone one country after another and also have different release dates for the different variants inside each country then you get the chaos we are currently witnessing.

People are posed off and disgusted.
[ZenFone 2 Q&A, Help & Troubleshooting] gsmyth:
Its a bit crazy to say the least, especially when its such a well specced/well priced device which is what a lot of people want to get their hands on. Surely its better to prepare for multiple markets and get it out there to sell as much as possible. Or perhaps they are being cautious or there are probably many other factors that are unfortunately just cause delays. I'm still getting my head round the fact there are two variants of the ze551ml model (1.8ghz and 2.3ghz models?). :eek:

Where did you order yours from?
[ZenFone 2 Q&A, Help & Troubleshooting] Hudrator:
Where from did you get the schedule info?
[ZenFone 2 Q&A, Help & Troubleshooting] SiriusCybernetik:
Ordered on 28 Apr from Asus shop France.

Received a confirmation mail yesterday, stating that it had been sent out. There's a tracking id attached.
[ZenFone 2 Q&A, Help & Troubleshooting] smartbuddy:
Sorry 28th April is not yet arrived in my country? when did u actually order? :confused:
[ZenFone 2 Q&A, Help & Troubleshooting] Hudrator:
Truthfully speaking every day waiting makes me thinking of cancelling the order and going with something else... Elephone P7000 for exampel
[ZenFone 2 Q&A, Help & Troubleshooting] titom44dj:
exactly the smartphone i'm waiting for, before asus announce his zenfone 2. but elephone do the same, the release date always change

and the p7000 is at 159 $ with reservation :D
[ZenFone 2 Q&A, Help & Troubleshooting] SiriusCybernetik:
Well, actually I meant "March". :D
[ZenFone 2 Q&A, Help & Troubleshooting] xuggs:
Mine should be in my hands tomorrow morning. *touchwood*
[ZenFone 2 Q&A, Help & Troubleshooting] SiriusCybernetik:
Mine arrived... Thought I would never get to see it. It's still loading. It has a real premium look and feel even though the back is made of plastic.
[ZenFone 2 Q&A, Help & Troubleshooting] Hudrator:
A lucky one ;)

Hope you will enjoy it
[ZenFone 2 Q&A, Help & Troubleshooting] xuggs:
So far liking the device.. I've never used a device with volume buttons on the back of the device so takes getting used to.

Q. Is there another way to wake up the device besides the power button? I would like a double tap to wake or maybe pressing the home key or vol keys. Are there any non-root methods available?
[ZenFone 2 Q&A, Help & Troubleshooting] Hudrator:
:confused:

I thought double tap to wake is a feature of ZenUI out of the box?
[ZenFone 2 Q&A, Help & Troubleshooting] xuggs:
Can't find it :( or I am not looking in the right place.

Edit: Found it under Zen Motion> Touch Gesture. Thank you very much. Now I can save my power button from dying on me.
[ZenFone 2 Q&A, Help & Troubleshooting] Hudrator:
You gave me 5 Minutes of heartattack :eek::D
[ZenFone 2 Q&A, Help & Troubleshooting] xuggs:
Sorry about that :)
[ZenFone 2 Q&A, Help & Troubleshooting] Hudrator:
And another day without shipment notification... Jeez... Would like to drive by and pick it up...
[ZenFone 2 Q&A, Help & Troubleshooting] kinkiyo:
you can hope i have called darty tooday it's always not in stock !! the operator call me 18 may lol
[ZenFone 2 Q&A, Help & Troubleshooting] SiriusCybernetik:
When and where did you order it ?
[ZenFone 2 Q&A, Help & Troubleshooting] Hudrator:
8th April. Ordered directly at Asus.fr webshop
[ZenFone 2 Q&A, Help & Troubleshooting] SiriusCybernetik:
This might take a while but certainly less long than Darty for instance.

I was told by the asus shop the people who ordered it before March 10 would receive it before May 10.
[ZenFone 2 Q&A, Help & Troubleshooting] Banner:
21st of May earliest

I called Darty today, and they told me deliveries have been postponed to May 21 for the black ZE551ML. This sucks.
[ZenFone 2 Q&A, Help & Troubleshooting] blackmoonrgo:
I have ordered 2 ZE551ML few hours after it has been released in France, a black one and a red one. Red one was just 3 orders before the black one, and i have already received the red one last week. I called Asus for the Black one and they told me that it is not in the stock at the moment and they

should

have them late this week and early next week.
[ZenFone 2 Q&A, Help & Troubleshooting] Hudrator:
Getting more and more ridiculous...
[ZenFone 2 Q&A, Help & Troubleshooting] marijnsp:
even more rediculous:

I preordered the zenfone 2 4GB version. Only cdiscount canceled my payment on paypal, but I dit get a email confirming my order telling me:

Bonjour,

Le paiement de votre commande est validé.

Nous vous tiendrons informé par mail de la fin de sa préparation.

Si votre commande est expédiée en plusieurs colis, vous recevrez autant de mails que de colis.

I cant seem to get in to my account of cdiscount anymore. And when i request my password the password space is empty :S

Will I be getting my phone or not? :p
[ZenFone 2 Q&A, Help & Troubleshooting] SiriusCybernetik:
Basically, they that your payment has been validated, you will receive an email once the order is prepared and ready for shipment (in case the shipment contains multiple parcels, you will receive as many mails as there are parcels.
[ZenFone 2 Q&A, Help & Troubleshooting] DannyElfman:
Yep. I got my paypal paiement cancelled right after placing my order and I have just received the phone anyway. I have been asked to pay with my credit card a few days before it was shipped.
[ZenFone 2 Q&A, Help & Troubleshooting] graphO:
I wonder if any of those retailers ship to other EU countries? Otherwise it seems I will need to find myself a friend in France.
[ZenFone 2 Q&A, Help & Troubleshooting] Hudrator:
Solution for your problem could be this:

https://www.bpm-lux.com
[ZenFone 2 Q&A, Help & Troubleshooting] Hudrator:
So the status of my order has been changed... The wonderful thing about this is that there is a new text in the delivery information.

Your order will be shipped in a month at maximum...

I hope for ASUS that they are talking about a month from date of purchase (08.04.15).... If not, they have have one phone to give it away to someone else...

Ridiculous...
[ZenFone 2 Q&A, Help & Troubleshooting] jejemc:
hi to all command pass the 29/04 02/05 received the book with Darty :D:D
[ZenFone 2 Q&A, Help & Troubleshooting] titom44dj:
so sad, i've order the 4GB red the 31/03 on the asus eshop and the status doesn't change yet :/ but people who order with partners already have their
[ZenFone 2 Q&A, Help & Troubleshooting] grzsz:
Just ordered Asus ZenFone 2 ZE551ML 32 GB from valuebasket.com/

Hope it will come in 2 weeks :)

They should ship to all EU countries
[ZenFone 2 Q&A, Help & Troubleshooting] gsmyth:
Nice find, seems to be the 2.3ghz model, good price and free shipping. Let us know how you get on when it arrives.
[ZenFone 2 Q&A, Help & Troubleshooting] xuggs:
The guys who ordered from ASUS France eshop, my guess is the warranty is not covered international right?
[ZenFone 2 Q&A, Help & Troubleshooting] Hudrator:
Interesting question. I think even if you bought it there in France the have to grant you the Basic warrantys based on European law.
[ZenFone 2 Q&A, Help & Troubleshooting] SiriusCybernetik:
During the first 12 month, the easiest solution will be to contact Asus (manufacturer) support. They will arrange for pickup after assigning an RMA number.

Between 12 and 24 month, you have to send it to Asus shop France at your own cost if you want to benefit from the European mandatory reseller warranty.
[ZenFone 2 Q&A, Help & Troubleshooting] drbobb:
Yeah I'd like to get it from them too. But are you sure the units they ship are the WW (worldwide) region version?
[ZenFone 2 Q&A, Help & Troubleshooting] marijnsp:
cdiscount order delay

Today I received this email:

Bonjour,

Je me permets de vous contacter afin de vous apporter une information relative au traitement de votre commande 15********8.

Lors de la préparation de celle-ci, une indisponibilité temporaire est apparue sur le smartphone Asus Zenfone 2 vendu(e) sous la référence ZE551ML6A030WW.

Je tiens cependant à vous rassurer, le Service Achat vient de nous confirmer que ce produit sera réceptionné dans nos entrepôts entre le 13/05 et le 20/05.

Un email de confirmation vous sera envoyé dès que votre commande sera mise en préparation.

Je vous prie de bien vouloir nous excuser pour ce désagrément, et vous remercie pour votre compréhension.

Cordialement,

Anaïs

Votre Administration des Ventes Cdiscount.com

So I will need to wait a bit longer, but at least I have some clarification.
[ZenFone 2 Q&A, Help & Troubleshooting] grzsz:
Mine is already in NL, I should get it on Monday/Tuesday so I let everyone know which version but looking on description on site this i WW version, In Poland there shouldn't be problem with LTE (not sure with Aero2), only USA ranges are not all included, but maybe with bootloader unlocked (hope soon) we will be able to configure it to all frequencies.
[ZenFone 2 Q&A, Help & Troubleshooting] drbobb:
EDIT mainly I would like to be sure I won't be getting a mainland China version with no Google apps.

I don't care about Aero2, I use Virgin Mobile so I have access to LTE on P4's frequencies, which is probably mainly (or only?) the 1800 MHz band at this time, but this could change in the future I guess.

OTOH I'm not at all sure reconfiguring frequencies would be simple or even doable even if the BL is unlocked (which is not a given either).
[ZenFone 2 Q&A, Help & Troubleshooting] bently73:
hi all,

for my order: Cdiscount respect everything, and i receive it 5 days before the date.
[ZenFone 2 Q&A, Help & Troubleshooting] Banner:
Set to be delivered today

On Friday, i received an email about the device being sent via Chronopost. It's set to be delivered today.
[ZenFone 2 Q&A, Help & Troubleshooting] Banner:
I received it yesterday, still going through all configurations, etc but it seems to be quite a good phone so far.

Quick charge is a nice feature, pretty useful :)
[ZenFone 2 Q&A, Help & Troubleshooting] drbobb:
Any news?
[ZenFone 2 Q&A, Help & Troubleshooting] grzsz:
Yes, just got it today :)

Everything according to specification on site is correct, Intel Atom Z3560 , 4 GB RAM, Android 5.0 (compilation from 2015-05-06 after update download)

I'm switching from Galaxy nexus so first impresion is quite amazing - very, very fast!

One minus - a lot of crap apps from Asus and more whant to install as "update" in playstore.

Phone have standard android lolipop with all google services, LTE is working (Poland, Orange) .

I placed order on 03-05-2015, DPD got info about it on 06-05-2015, on 08-05-2015 phone was in netherlands (looks like first stop in Europe) and today got it :)
[ZenFone 2 Q&A, Help & Troubleshooting] drbobb:
Okay, great - but is it the WW version? I believe it should have the letters WW somewhere in the model number. If it has TW instead, it supports a slightly different set of LTE bands.

BTW mine is ordered but not dispatched yet.
[ZenFone 2 Q&A, Help & Troubleshooting] grzsz:
Yes, WW letters are on box, additional there is a sticker (I think made by store) with list of European counties to which I assume this model will work.