yashsingh1/xdaforums huggingface dataset:
[Nexus 6  General] Ed Murray:
This was a new line, literally pre-activated, no call or anything needed. I turned the phone on, booted up, setup my google account and was good to go. I'll add that this new line was purchased online, sent to me through UPS, so I wasn't in a Verizon store or anything.

Maybe that's the difference...
[Nexus 6  General] orangechoochoo:
That's right, I had it backwards. $15 discount for Edge and with the new phone it's $10 more.
[Nexus 6  General] droidkevlar:
Tried writing to my person, but when I hit submit, it just hangs :(
[Nexus 6  General] JulesJam:
LOL! Figures. Maybe you can call customer retentions and get an email address. Obviously the regional presidents don't monitor the emails from the public but you should get a response from an assistant.
[Nexus 6  General] droidkevlar:
I emailed him directly. If I dont hear back soon, Im going to reach out to my work peeps and see if there is someone higher up I can talk to. I work for a company that works directly with vzw, so we got some good contacts.
[Nexus 6  General] spinkick:
Its not that they dont want more customers, its just that they know they have the best network and don't have to compete through other ways (better customer service, etc) so they can pull dirty tricks like this IMEI number bull****.
[Nexus 6  General] Andrew0404:
I have been lurking on here for a while. I have a Motorola bought 64GB Nexus 6. Finally got it activated, and then managed through much tooth pulling to change plans. Was waiting until the current billing cycle and expecting not to have my $25 line discount and sure enough it wasn't there. Called VZW to demand my discount and heard something that I haven't read before. She said that Motorola was supposed to send devices that were compatible with VZW and they sent the wrong one. She is reaching out to them on my behalf to try and get them to replace my nexus with the correct one. I told her it had to be a 64GB version. She claimed that they have done this many times now. Same spiel about having to have the correct carrier configuration, etc. I told her to go ahead and should hear back within 48 hours.

I'm not holding my breath. I really doubt her claims that they would have shipped a different model, and am about to go ahead and try the T-Mobile test drive to see how well their coverage is here. But I thought I would mention it and will follow up if anything happens.
[Nexus 6  General] akellar:
Good luck. I asked Motorola directly to exchange my device for a Verizon model and they claimed they couldn't do it for basically the same reason that Verizon claims they won't add IMEI's (Motorola devices have different software). Obviously I explained this was inaccurate and the only difference is the Verizon model's IMEI starts with 99 but so far that hasn't mattered. Thankfully I'm ditching Verizon for Ting (Sprint service is just as good in my area so it saves me money anyway).
[Nexus 6  General] droidkevlar:
Just received a call from someone in his office saying they received my email and want to discuss. That was quick.
[Nexus 6  General] dansan382:
this is so disconcerning especially since I am about to purchase a nexus 6. I planned on buying from motorola using their 18 months no interest program but if I have to jump through hoops and sell my first born to make this work im not sure ill still go that way. I get a nice bonus check this month so I might just suck it up and walk into verizon and buy it from them full price if this means i will never have a single problem. it sucks because I wanted 64GB but I can certainly make 32GB work, i'll never come close to filling it. Just do the debadging of the verizon logo, saw a few videos of it and its obviously super easy.
[Nexus 6  General] Naylor07:
---------- Post added at 04:04 PM ---------- Previous post was at 04:03 PM ----------

Yeah it kind of sucks, but buying from Verizon is your best bet not to have any issues. I have one from Sprint and don't have any issues, currently... *knock on wood*
[Nexus 6  General] dansan382:
Yea I know. Honestly I just thought about it and if I buy it from them they win. I'm going to fight them, plus I want the 64GB model. I have a working Sim card I can just cut down so either way I can get it working. Im sick and tired of Verizon's crap and I don't mind spending the night yelling at them. I will fill out FCC complaints until their system can no longer handle them. I will make life not fun for them

Going to buy from Motorola and roll the dice. If I have problems down the road I'll just say screw you guys and switch carriers.
[Nexus 6  General] phillywood:
I have N6 google play version and had to activate nano sim with another nano sim phone, work great with verizon. Volte and all. Also been running Chroma rom from the beginning.
[Nexus 6  General] droidkevlar:
Got a call from the norcal director as the so cal one was busy. Spoke for about 20mins. He wanted me to tell everyone that yes you can activate a none vzw purchased phone and that they are working on training their stores and employees to better understand this . I also requested a months credit since my service was shut off for 4 hours without reason and was granted it. To everyone having issues, contact your regional mgr. There was a link a page or so back. That's what I did and got results.
[Nexus 6  General] DarthSudo:
Dang. I just sold my N6 today. *sigh*

And the "funniest" part is that I probably work in the building next door to that NorCal Director...
[Nexus 6  General] akellar:
Activating isn't the issue, not giving people the discounts they deserve or allowing them normal access to their account is.
[Nexus 6  General] droidkevlar:
I still get my 22% discount so I can't speak about that. But I did have problems activating. Either way, reach out to these people. They seem to care.
[Nexus 6  General] akellar:
That's an employee discount and hasn't been an issue. It's the out of contract discount that you can't keep. Can you change your plan online now?
[Nexus 6  General] droidkevlar:
I do not work for vzw, but I do get a corp discount. And no. But I work around that by using a sim adaptor and putting it in a ****ty RAZR m that work has laying around for whenever I need to make changes. Not a fix but bandaid enough for my needs. Others I'm sure aren't as lucky to have a spare 4g device laying around
[Nexus 6  General] dansan382:
thats good to know but the problem is also it not being whitelisted in the system. activating is only half the problem as we will still have "non vzw device" listed in our account.
[Nexus 6  General] stevexyz0:
That works but if your old device is not VoLTE compatible (which it probably isn't) your VoLTE setting and voice mail settings will be reverted when you switch SIMs and you may have to set it all up again when you switch back.
[Nexus 6  General] droidkevlar:
Very good point. I will reach out to the rep again and see if its even possible.
[Nexus 6  General] TheLonePoster:
So the new bill shows up and my 'discount' disappeared.

Seriously, why should it even be called a 'discount'? It should just automatically be there as part of not being on a contract. To have to argue about whether an IMEI is in the system is flat out ridiculous especially if they say you can use the sim and they recognize it's activated in a phone.

Cricket is looking better and better and may be where I'm going. Also requested an invite for Project Fi so we'll see what happens there.
[Nexus 6  General] phillywood:
Same here. Only problem is not many people know about advance calling, I can only call my wife and a couple other people. But hd calls are awesome. I'm on LMY47V build now and everything works. I thought VZW would white list, at least the google play version nexus 6, imei numbers like they did the 4g nexus 7 back in the day. It still says non-verizon phone on my account. I tried adding my nexus 6, cant get past the IMEI #.
[Nexus 6  General] stevexyz0:
Update: after filing my complaint Verizon called me. The person who called me was very unhelpful and just said "you can't get the discount." I asked her isn't that discriminatory pricing and she just said we'll let the FCC know what our position is. I got notice from the FCC that no further action is required and I'll get a written copy of Verizon's response in 7-10 days. I'll update when that happens.
[Nexus 6  General] GMoGoody:
At least you received a call. I just received the FCC email stating they were closing the complaint and I should receive a written copy of the response from VZW within 7 to 10 says.

Sent from my Nexus 6
[Nexus 6  General] dansan382:
called verizon the other day, got a really helpful guy on the phone and but he said he hasn't heard of this problem before. we went through some request to add it to their approved devices, he filled out the form and sure enough a few hours later it came back denied. his solution to me was return it and get a verizon branded one, which i wont be doing.
[Nexus 6  General] marcjc:
This is the same response I received as well...no call. I received this email from the FCC on 4/20, which means I should have a response by tomorrow. Once I receive the Verizon we're not going to do anything written reply, I will let everyone know. Then I will begin to work on next steps.
[Nexus 6  General] andrew0812:
So I got a call back from VZW with Motorola on the line. She was working with them to either fix the problem (by doing some magical IMEI change to my phone???) or replace the device. She had told me previously that they were doing this all the time, and that Motorola could provide me with a 64gb nexus 6 with the verizon's IMEI numbers. After a while VZW dropped off and it was just me and Motorola. After about 30/45 minutes of continually being placed on hold he told me that the problem was that my phone couldn't be activated on verzion's network. (sigh) It was because verizon was a CDMA network and the phone wouldn't work on that. :eek: He started out saying that I didn't select my carrier correctly when I ordered the device (not even an option on their website). Then he realized that I had bought the version that would work on ANY network except verizons. He finally told me that they would replace my phone with one that could only be activated on verizon. But they only had the 32GB version available for verizon. I politely declined.

So after all that we ended up where I thought we would. But I am glad that I found out for sure.

Next step, try out T-Mobile's test drive if I can get through the ordering process. Hopefully I can take that nano sim from their iPhone 5S they send out and try it in my nexus. I guess my only options are to complain to FCC/BBB, etc and wait for a class action to hopefully get my discount reimbursed, or jump ship. Gotta decide if it is worth an extra $25/mo to have the vzw network.

However if you are in the same boat but are ok with a 32GB version, it seems that if you find the right helpful people, Motorolla will exchange your device. I do not remember the name of the Motorola rep, but the verizon person I spoke with was Gidget from Wilmington DE. Not that that helps since it is impossible to call anyone directly, but if you have an unhelpful rep, maybe you can say that she knows how to do it.

Good Luck, guys.

TL;DR -> People are Idiots, nothing to see here.
[Nexus 6  General] AR2186:
I switched to Cricket from Verizon, now running a Nexus 6 and it's great. $35/month for 2.5gb ($5 autopay discount). AT&T coverage, which is pretty solid on the east coast (NYC region). Only difference is that LTE is capped at 8mbps, but Verizon's network has been degrading over time and i'm getting the same speeds as my coworker on Verizon with an iPhone 6+.

If you're on a family plan, you don't get the autopay discount but get up to $100 per month off for up to 5 lines ($10 for 2nd line, $20 for 3rd line, $30 for 4th line and $40 for 5th line = $100 off for 5 lines) - its an incredible deal if you don't need ridiculously fast internet, and the slower speed actually helps not go over the 4G data allotment.
[Nexus 6  General] DroidDont:
Discount now gone here as well on my Motorola-purchased N6. I'll move to Project Fi as soon as I get an invite.
[Nexus 6  General] dansan382:
for 2 days now I've had some woman named Andrea from Verizon Corporate Relations calling me. Sadly they have been calling my parents' house number even though I never once listed that number anywhere. I called her back, left a voicemail and haven't heard from her yet. I'm definitely going to give her my 2 cents but I feel like they won't give a damn....
[Nexus 6  General] 3rdwave:
Fed up with VZW!!

Well my story ends with the DMD report filed to white-list my N6 so it can be seen instead of being a non-vzw device was futile.

Their reasoning is that the imei doesn't start with 99 and therefore isn't a compatible VZW device. This came from a tier 2 tech manager. Also my $25 edge discount is gone until I put the moto x back on the line because it has to be an approved vzw device on the line to get the discount.

I'm ready to port over to TMO or Project Fi because I am over the vzw crap..
[Nexus 6  General] dansan382:
welcome to the club. it will always get denied. funny story, the guy who did mine said they do it all the time for iphones.... its not that they cant or it has different software or whatever bull they say. its because they just dont want to....
[Nexus 6  General] JulesJam:
Wow this really sucks. The only thing I can say is to keep bothering the FCC and write your congressperson too. Now the congressperson's staff are not likely to understand the Block C issues, so you would need to educate them on it.

The other thing you can do is to try to get Google involved in this. Although Google may want you to switch to Fi.
[Nexus 6  General] billycar11:
well i got my letter from the fcc all it really says is i cant edit my account because there is another carriers software on the nexus 6s not bought through Verizon and even though they are all the same hardware it is not version certified

side note i got mine from the google play store now google store so not other carriers software is on it.

but they seem not to know that others can run the Verizon software like i am so i will be calling them directly with the number they gave me to explain this to them here is there number 240-568-1389 so you can complain too they are in office 8AM-5PM est mon-Friday View attachment 3294040
[Nexus 6  General] elkay:
You realize this is just another way for them to weed out the last of the unlimited data and free tether users, right? Sure, that doesn't apply to all of us, but I assure you that's a major reason for this fiasco. They won't cry all over losing "our" type, as we're just a tiny fraction of their revenue and the largest drain on their resources. They won't miss us at all.
[Nexus 6  General] stevexyz0:
Unlimited users are not even affected by this. Can't change plan? UDP users would never want to change it. Can't get the discount for More Everything? UDP users are not eligible in the first place. If you're on a UDP, stick with Verizon. The people who are getting screwed here are people on a More Everything plan. They might actually want to change their plan based on their data consumption. And they're getting charged $300/year more. So no, they are not doing this to weed out UDP users.

---------- Post added at 06:34 AM ---------- Previous post was at 06:33 AM ----------

I got almost the exact same letter as a response to my complaint.
[Nexus 6  General] Novakingwai:
Yes I want to change my plan. I have unlimited data, but 450 minutes and 1000 texts. Some months I use more minutes and texts and would like to be able to change my plan when I want.
[Nexus 6  General] stevexyz0:
OK I stand corrected. But at least they're not charging you an extra $300/year.
[Nexus 6  General] Norwester:
My discount disappeared from my latest bill so I think I'll check out how AT&T treats

their byod customers. The service is pretty similar in my area. I'd just hope that after

this crap Google refuses Verizon any future releases of Nexus phones.
[Nexus 6  General] TiltedAz:
Yep, my wife's in the same boat. Some months her bill is ridiculously high.

Only paying for the data you use is ideal for most.
[Nexus 6  General] joderme:
I submitted a complaint as well. I recommend that others continue to do so. It may be futile but you never know. My complaint is posted below.
[Nexus 6  General] joderme:
I got an e-mail from Executive relations today. I am sure my account is flagged now :). Oh well - good to cause a little trouble here and there.

They asked that I call or e-mail them back to resolve the issue.
[Nexus 6  General] bwheelies:
Google Voice for unlimited text and talk for the win.
[Nexus 6  General] marcjc:
So here I am, no call from Verizon, no response from Verizon at all. On 4/20 I received an email from the FCC that I would receive a response from the carrier within 7-10 days. By my calculations 7-10 days from 4/20 is (not counting the 20th) 4/30 and if you want to make this only business days then it is 5/4. Today is 5/8 or business day 14. I don't think Verizon wants to keep me and my family plan with 2 lines as a customer. Little do they know, I am also have the ear of my companies telco manager who has a say in what carrier we use for our business. DUMB VERIZON!
[Nexus 6  General] Hum3rus:
I can confirm that the MY VERIZON MOBILE app will not allow me to make plan changes, it comes up with an error message saying to contact customer service to make my plan change. Tested this by going to the vzw website on my Nexus 9 and attempting the same changes. Website gave an error, said "we're working on it, try again later," or something to that effect. Tested VoLTE by calling a friend, and attempting to browse the web using Firefox. Google wouldn't even pull up, page was stuck loading, until I ended the call. Noted that the LTE symbol disappeared while on the call, and reappeared when I ended the call. My account in both places shows my Moto Nexus 6 as a "NON-VZW DEVICE." What's awesome about this is I have been using my Moto N6 on big red since before they released it. Just cut my sim card down to size (it came out of my Galaxy S3, but the N6 activated just fine with it.) When I switched from stock 5.0.1 to CM12 nightlies, had some issues getting LTE, and the carrier just showed as numbers, and so switched back to stock... however this has been resolved. I now run my Moto N6 on CM12 nightlies (most recent on it is 5/07/15). I am able to get LTE, shows Verizon as my carrier, AND am able to use wifi and bluetooth tethering. Most things work just fine, except the afforementioned VoLTE & My Verizon issues. They say the device is not compatible... I call bull****, and I have photos to prove it. I'm gonna go to a Verizon Corporate store here in South Dakota, and record the conversation I have with them about this-- perfectly legal here in South Dakota, as we are not a dual party consent state for recordings. Lets see how foolish I can make them look on Youtube. I'll post a link when I get it online. FYI, if you find a cool sales rep, just have them activate your Moto/GPS Nexus 6 with a sim card activated in another device-- my most recent sim came from an HTC One inside the store. Activated on the One, then slid it in the N6. ==WIN.

FWIW, I think it's positively hillarious that I was able to activate and use a "non-vzw device" on vzw's network, using two different (read: EASY) methods, prior to Verizon's "official release" of the device (read: Google released the device, period.) and have, i'd say 85-90% functionality, if not more. If my moto bought Nexus 6 is truly NOT a Verizon Compatible device, this says a LOT about America's biggest network: specifically it says their security sucks, and we should all abandon ship if a security hole this big truly exists.

OR, or... Verizon could relent and let us have our device, as we want it. We're already paying an admittedly premium price for your admittedly premium service. C'mon, Big Red. ;-D Whadya say, eh?
[Nexus 6  General] Novakingwai:
There's no need for you to confirm that you can't make changes on your account if the sim is in a nexus 6. Verizon doesn't care. We are a special breed, those of us that get our phones from other sources. They could care less of you have a bad experience.
[Nexus 6  General] Hum3rus:
Meh, true enough. The rant was just a rant. Surely it would be fun to put a little egg on their face though, eh? Not to mention having a bit of well documented evidence of the shenanigans they are playing on us at the stores... It's not right to lie to the consumer, and it seems like a few of us here are willing to fight them on it. With enough people crying foul, we can make a difference-- maybe not an earth shattering one, but hey, small victories are victories none the less. Large companies do not like being made to look the fool; therefore, I say that's exactly what we should do. The complaints to the FCC are a great symbolic gesture, but I'm not confident they are up the task by themselves. They need a bit of vocal support from the citizenry to back them up.:laugh:

Edit: I submitted my complaint to the pile. Thanks to billycar11 for the post with the link, and here's that link again for any who want it:

https://consumercomplaints.fcc.gov/hc/en-us/requests/new?ticket_form_id=39744
[Nexus 6  General] TCPDump:
They are required to provide you service, not treat you like everyone else.
[Nexus 6  General] av8id:
Thank you Verizon Executive Relations Representative.
[Nexus 6  General] adrynalyne:
Show me one guideline that says Verizon will remove access to discounts and/or plan changes while using a non-Verizon account.

Just one.
[Nexus 6  General] TCPDump:
I'm not saying Verizon will do any of those things. I was simply pointing out that Verizon, under the terms, agreed to provide service, not equal service.

---------- Post added at 12:06 AM ---------- Previous post was at 12:06 AM ----------

Not big on facts, huh?
[Nexus 6  General] adrynalyne:
If two people pay for the same plan and do not get equal service, that is something that shouldn't be applauded, but shunned.
[Nexus 6  General] Novakingwai:
It happens all the time. People who live in bigger cities get faster 4g. Does any cell carrier give a discount to customers in less populated areas that may only get 10mbps max speed? No. Everyone that uses XDA should expect issues using unapproved workarounds. In the end this is a consumerist world. You vote with your wallet. If you continue to pay Verizon then you are telling them you're OK with their service. If you don't like it you can go to another carrier.

Right now it seems the only people having problems are those who purchased a device outside Verizon and the FCC could care less. We are a small percentage. Making a complaint will make some account execute on your area take 5 minutes out their schedule to call you, read from a teleprompter, and copy/paste the same lame letter to the FCC as they have the others before you.
[Nexus 6  General] TonikJDK:
Depends how many people complain and how much pressure is put on them. For example I and many others screamed about VZ'S super cookies.....the UIDH tracker. We filed a large number of FCC complaints and with congress. They caved and now if you opt out of tracking you no longer have the UIDH string in your surfing.

Some times it works, you have to try.
[Nexus 6  General] TCPDump:
I get the spirit of what you're saying, but in all fairness that's a drastically different scenario. That's a situation that could have ended in court, and with major legal consequence. This scenario in this thread is someone being upset about a Verizon scenario in which VZW is well within their legal rights to do. Right or wrong, it is what it is.