yashsingh1/xdaforums huggingface dataset:
[Nexus 6  General] ckarrow2:
I have a N6 purchased from Google Play (now Google Store) about a month ago... I thought I'd chat with Google Support just for giggles. Here's the transcript:

Google Support	7:17 PM

Hi! You have questions, Monica R has answers! At the end, we'll link you to a survey to get your feedback. Happy chatting!

Monica R	7:18 PM

Hi there Kieth!

*Keith.

Thanks for contacting Google! My name is Monica.

me	7:18 PM

Hello Monica, how are you?

Monica R	7:19 PM

I'm doing alright.

It's raining outside though, so now i'm a little worried I'll have to walk home in the rain.

Ah well.

me	7:19 PM

Raining here too... Question about my Nexus 6 on Verizon...

Monica R	7:20 PM

Are you interested in activating it on Verizon then?

me	7:22 PM

Well.. I have it working on Verizon by using a sim card from my previous phone, but Verizon lists my device as an "unknown device" on their system... The device works perfectly, but Verizon won't let me make any account changes since I didn't purchase it from them...

Monica R	7:22 PM

That's how Verizon tends to behave...

Let me see. Is your phone on 5.1 yet?

me	7:23 PM

Yes... I flashed the factory images when they were available... easy peasy :)

Monica R	7:23 PM

Hmm, alright then, then Verizon should allow you to activate it on their network now that it's 5.1

If not, then they are just being difficult, and not willing to add the IMEI to their database.

me	7:25 PM

that's the exact problem... i realize you have no control over Verizon... but I just wanted to add my voice... I love Google products and I'll jump ship from them (after 12 years) if I have to

Monica R	7:25 PM

I mean, we can't add phones from carriers to our inventory, but carriers should generally be able to add unlocked phones to their service.

me	7:26 PM

I'll try again with them... I appreciate your listening to me... I hope you have a dry walk home!

Monica R	7:26 PM

Other carriers like the GSM ones will, but I understand if you want to stick with Verizon.

Maybe if you let them know how much you want to stick with them they'll help.

me	7:27 PM

Maybe if Google put a warning on the Google Store Nexus 6 page that activation on Verizon may be an issue...it may get their attention :)

Monica R	7:28 PM

I wish we would.

Ever since the 5.1 update came though I thought this wouldn't be an issue.

They might just need to catch up.

me	7:28 PM

Oh well.. I'll keep trying... thanks again for your help, Monica!

Monica R	7:28 PM

Is there anything else I can help you with or resolve while you are still with me now?

me	7:29 PM

I'm good :)

Monica R	7:29 PM

It's been a pleasure chatting with you.
[Nexus 6  General] marcjc:
I have received word from the FCC that "Your Ticket No. was served on Verizon Wireless on Apr 14 for its review and response. A response is due to the FCC no later than 30 days from today. Verizon Wireless will respond to you directly by postal mail."

Further updates to follow.
[Nexus 6  General] JulesJam:
That's awesome!!!
[Nexus 6  General] Novakingwai:
Filed a complaint because I can't make any changes to my account since it is an "unrecognized" device. Even called tech support and customer support and they can't change my stuff either. A phone company can't change your plan because of the device you have?
[Nexus 6  General] clairez:
Keep Ringing Verizon's Bell !

Received an email from the FCC concerning my complaint. Like others,

"A response is due to the FCC no later than 30 days from today".

All existing/future Verizon customers who purchased (or will purchase) the Nexus 6 from Google Play Store, Motorola or other vendors, should file a complaint with the FCC. Find the form here:

https://consumercomplaints.fcc.gov/hc/en-us/requests/new?ticket_form_id=39744

(Thanks to billycar11 for posting)

Many people have voiced the opinion that the complaints will not change Verizon's position. This may be, but it brings me a modicum of satisfaction that I caused a Verizon employee to spend a few wasted minutes dealing with my complaint. I am not optimistic that the tiny grain of sand that I launched will make it into Verizon's big RED EYE and cause irritation. But just maybe if more of us launch our individual grains then the resultant sand storm will cause big red to blink.:crying:

Even greater satisfaction may come if my small voice being heard, causes an existing or future Verizon customer to select another wireless service provider. I and many others would have left Verizon long ago, but we are location challenged.

Thanks ...
[Nexus 6  General] Novakingwai:
Here's an update on my FCC complaint.

A Verizon executive rep called me today. Gave me a spiel about how the Nexus bought from Google can't be added to Verizon's database because their software on the phone isn't compatible with what Verizon wants to put on the phone, and they want to make sure all Verizon customers get access to the same experience and apps. So since they can't put the Verizon stuff on the phone, they won't add the IMEI to their database. I asked what's the difference between the Nexus sold direct from Verizon, and she claims that it has the Verizon software installed on it.

Anyone have the Nexus phone from Verizon can confirm that it comes with something else installed other than the default Android stuff? Does it have Verizon software on it?

If anything, at least I made someone work a little harder for their money today.
[Nexus 6  General] JulesJam:
You get MyVerizon and NFL Mobile. Maybe something else, idk, but if you want to know for sure, return your system to stock 5.0 with stock recovery and do a factory reset with a Verizon SIM in the device. Then you will get the 5.1 OTA. Of course, don't try to flash a downgraded bootloader and don't do this if your device is locked.

I would file another complaint with the FCC addressing the flaws in Verizon's response. Any Nexus device can be unlocked and the Verizon bloatware removed - even a Verizon Nexus. And you can get the Verizon software on your non-Verizon Nexus by doing what I said so that is no reason.

I think the key here is to keep refiling these complaints explaining why the Verizon response is flawed and not in line with the Block C restrictions.
[Nexus 6  General] SilentO:
I know one thing for sure is that it doesn't have the stupid big red Verizon logo.

Need to take these complains to social media to get their attention. Verizon executive representative's can be easily countered with the Verizon devices with unlocked boot loader and custom ROM.
[Nexus 6  General] HankStorm:
The bold part above is misleading. If you have a Moto or Google Play Store purchased Nexus 6 with a Verizon SIM you will not get the Verizon 5.1 build via OTA. You have to use the factory image to get that version installed on those devices. I have a Nexus 6 from Moto with a Verizon SIM. Completely stock. Never unlocked the bootloader. Never rooted. I have yet to get a 5.1 OTA at all.
[Nexus 6  General] Naylor07:
Didn't they let non-verizon Nexus 7 from the GPS be activated on their network? I don't see any difference on why the Nexus 6 wouldn't be allowed other than Verizon is upset that Google fights back against their bloatware.
[Nexus 6  General] flyboy1100:
Similar to the complaint I filed

---------- Post added at 08:55 AM ---------- Previous post was at 08:53 AM ----------

Doesn't come with a single vzw app. Even the backup assistant was missing.
[Nexus 6  General] JulesJam:
If you do a factory reset on the phone and go through the activation process again with the Verizon SIM card in the device, you should get the 5.1 OTA and all of the Verizon bloatware downloaded to your phone.

The issue is the factory reset and then having a Verizon SIM card in the phone when you go through the initial set up of the device after the factory reset.

If you purchased your device and did the initial setup prior to the Verizon N6 being released, then that is why it didn't happen to you.
[Nexus 6  General] SilentO:
If I were to install Verizon ROM on my phone and take it to the store so that a Verizon representative can confirm that I gave Verizon software, will they then let you add it to their database.
[Nexus 6  General] clairez:
Update:

I received an email from Verizon (Executive Relations Office) offering an apology for frustrations this matter has caused me. They go on to say their response will be provided to the FCC within 30 days.

My take is Verizon will NOT provide a remedy or they would have worked with me directly to resolve the issue. By providing their response directly to the FCC, they will undoubtedly refuse to accept any responsibility or simply refuse to acknowledge the issue. Which will simply reinforce my feeling: Verizon is too big to care !

After all, I am partly to blame, I chose Verizon as my wireless service provider. ;)

Will update when/if I get a response from the FCC.

Stay tuned ....
[Nexus 6  General] JulesJam:
Someone posted a screen shot of what downloads on first boot - myverizon and nfl mobile were there IIRC. Idk about backup assistant, I would have to find the screen shot.
[Nexus 6  General] HankStorm:
Interesting. How sure of this are you? Can anyone confirm this from personal experience? Maybe I missed it in one of the threads here but this is the first I've heard of getting the Verizon 5.1 build using that method with a Moto/Google Play Nexus 6. I was under the impression that one would get the global build (D if I'm remembering correctly) with those devices.
[Nexus 6  General] JulesJam:
I can't confirm from personal experience as I wanted to block the Verizon bloatware from being installed on my device so I purposefully set it up w/o the Verizon SIM card in it over WiFi. Then I flashed the "E" version of 5.1 manually.

But I know someone posted about this and actually put up a screen shot where he set up his GPS or Motorola purchased N6 for the first time with a Verizon SIM card in it and the Verizon OTA was pushed to his device and all of the Verizon crap downloaded. I will try to find his post. He actually posted a screen shot of the bloatware.

Edited - I searched and can't find his post but I remember the screenshot showing the Verizon apps downloaded to his device.
[Nexus 6  General] stevexyz0:
For those who've been notified the FCC served Verizon with your complaint, how long did that take after you initially filed the complaint?
[Nexus 6  General] flyboy1100:
Well I had an Amazon purchased n6, and this current Verizon n6. I can guarantee you that it did not have any Verizon software on it, it was brand new never activated.

So maybe not all of them.
[Nexus 6  General] JulesJam:
But did you have an active Verizon SIM card in the device with WiFi off the first time you activated it and set it up?
[Nexus 6  General] clairez:
Thread Has Gone Off-Topic

For those interested in more details (OTAs, sim card removal, etc. ) about non-branded Verizon phones purchased from Google, Motorola and other sources, you should review the following thread:

http://xdaforums.com/nexus-6/help/ota-requires-carrier-approval-t3067283

Also check out the excellent Android Police article here:

http://www.androidpolice.com/2015/0...te-one-that-wasnt-purchased-from-the-carrier/

I have tried all the solutions and have come to the realization that until/unless Verizon officially allows non-branded IMEIs into their database, that the non-branded variants, their owners, plans, etc. will always be treated differently.

And now back to the disgruntled non-branded Nexus 6 owners seeking resolution through the FCC.

Thanks ...
[Nexus 6  General] JulesJam:
Um, no. All of this is relevant to the FCC complaints. If you don't get why then I suggest you not file a complaint as you won't be able to defend it properly. Go back and read if you are having difficulty understanding why.
[Nexus 6  General] flyboy1100:
Yes. I did it in the car. I ordered the phone online to pick up in a store. Signed what I had to, took the phone and went. Activated it a little while later over LTE.
[Nexus 6  General] mwalt2:
It depends on when you did it I think. I reset mine after Verizon officially released the Nexus 6 and it downloaded the apps and also gave me 6 months of play music for free (did not notice this the first time I set up the phone).
[Nexus 6  General] JulesJam:
Yes, that is a good point - it only happened after the Verizon N6 was released.

Were you already on 5.1 when you did the reset?
[Nexus 6  General] mwalt2:
Yeah, the 5.1 E build once the factory image was posted.
[Nexus 6  General] bwheelies:
I have the google music for 6 months free before Verizon release.
[Nexus 6  General] mwalt2:
I know they ran a promotion through the end of 2014, but I thought I missed it since I bought it from Motorola in February.
[Nexus 6  General] JulesJam:
They kept extending the deadline. First you had to buy before 12/31/14, then they extended that to 1/31/15 then to 3/31/15. It's now been extended to 4/30/15, lol!

https://store.google.com/terms/google_play_2015q1
[Nexus 6  General] flyboy1100:
Anyone know how I can get the promotion activated? I was already a subscriber, but not active right now

Nevermind, just read terms. Lame
[Nexus 6  General] robrowald:
I've had my nonVZW N6 for 2 billing cycles. still have my discount
[Nexus 6  General] HankStorm:
Not talking about a discount you get for being an employee of a company.
[Nexus 6  General] robrowald:
Ahhh, sorry, my bad.
[Nexus 6  General] Ed Murray:
I bought my N6 directly off the Verizon website. When it came it had the Pre-Activated SIM installed already and had not yet been setup. I booted the device and literally not one Verizon app installed itself or attempted to install. I actually had to go and download My Verizon and Family Base so I could manage my accounts. I have noticed that DTignite is installed though. This is a little Spyware app carriers use to install bloatware without your permission and to check on various things like Root Access, etc. As of yet, no bloat has been forced to my N6 and I also disabled DTIGNITE.
[Nexus 6  General] JulesJam:
Did you call the automated system to activate the device first like the instructions say? Did you log online and verify your device? Or did you simply turn the phone on ?

What phone was active on your line before the N6?

Wow that is horrible!
[Nexus 6  General] flyboy1100:
Same here.

I just powered it on, ran the setup and was on my way. Ran stock for a few days before installing chroma too.
[Nexus 6  General] JulesJam:
Did you have to dial the automated system or log online and verify the device on your account?
[Nexus 6  General] dano1282:
Bought mine from a VZW store. Activated it on the spot. No bloatware. Like the poster above..I had to download MyVZW and Visual Voicemail
[Note Edge General] docugod:
Trying to just get my $900 Verizon Note Edge Dev flashed and the third person I am talking to is taking extra time to tweak me, and make me repeat every last bit of information that is in the ticket. It mt 3rd call and the first 2 gave me incorrect info, now this B****!

That girl needs to find a job where she does deal with the public!

Vent over.
[Note Edge General] ffr3245:
Did you get your stock recovery.img yet? If not I found the process in the forum. I haven't had time to try it, hopefully soon.
[Note Edge General] docugod:
Nope, still waiting.
[Note Edge General] NekoShinigami:
I'd have to agree with you... Samsung rep told me i basically wasted $800 on the developer edition as it is no different from retail, locked bootloaders are a default configuration and there is no way to unlock them.

is this true? doubt it, else whats the point of developer editions? I guess we just ned to wait around a bit and see if someone comes up with something.... hopefully soon. towel root didn't work btw lol. gonna try kingroot and 1 click too. i'm scared to try and of the CF auto methods they are all for other carriers and i dont want to end up soft bricked...

if i am able to get something from this i'll let you all know.
[Note Edge General] docugod:
They don't even know their own products...call 3 times, get 3 different answers (literally happened to me). Love Samsung products, but will never rely on their support.
[Note Edge General] maxilick:
It all depends on the support center/staff you visit or speak to. Have had good experiences on this end of the globe.
[Note Edge General] jolly_roger_hook:
I'd say the vzw note 4 cf auto root may work but I would ask chainfire before doing it also person you talked to is stupid If you bout the DE from Samsung it has an unlocked bootloader which allows for root and other various thing like twrp or cwm recovery

Sent From The EDGE
[Note Edge General] NekoShinigami:
Ah I'm past that lol. Just skipped root straight flashed twrp in Odin then used twrp to flash supersu update zip and was good to go. Now I have a whole new problem though lol. I noobed out and forgot to do a backup before deleting stuff and I deleted something I shouldn't have. Now I can't make or receive calls. Internet works fine, but when I try calling or texting I get "mobile network unavailable."

I tried to get samsung to send me stock recovery for it and they couldn't. Tried asking others here who had the phone also but no luck there either. Probably just gonna have to buy another one...
[Note Edge General] docugod:
I posted the stock recovery...

http://xdaforums.com/showpost.php?p=59874945&postcount=892

Hope it helps...
[Note Edge General] NekoShinigami:
I tried to flash that and got stuck on boot lol. I'm not sure how to change it to a .tar or into an actual flashable recovery. I tried to use 7zip to extract that then compress it into a tar but I still couldn't flash it. How was it you were able to get the recovery? The guide I read involved taking the update via kies then copy and paste the image from your temp folder.
[Note Edge General] docugod:
Maybe with the tool here http://xdaforums.com/showthread.php?t=2281287

You can do just step 5 (since you already have the recovery.img), then use Odin to flash?
[Note Edge General] NekoShinigami:
I tried, but that program fails. when i run normally it says

bin/tar: value 4294967295 out of gid_t range 0..2097151

bin/tar: exiting with failure status due to previous errors

(then it asks me 6 times to thank him on XDA lol)

when i run as admin i get a similar response but it says

the system cannot find the patch specified.

the system cannot find the patch specified.

the system cannot find the patch specified.

(3 times just like that, then asks for thanks 6 more times)

i tried to redownload the recovery just in case i got a bad download but still same outcome.

When you extracted that recovery file did you also get the stock rom? if so could you by chance post that? or a twrp backup of stock?
[Note Edge General] sheenswizner:
I think u need to download stock firmware from Sammobile and flash it via Odin first.
[Note Edge General] NekoShinigami:
They don't have the Verizon stock firmware
[Sprint HTC One (M9)] m03sizlak:
Got my Sprint HTC m9 yesterday. I have never been so disappointed in a device in my life. This thing is absolute garbage. Very glad I held onto my m8. First of all, the device FREQUENTLY gets so hot that I don't want to hold it. I'm talking above 45*C (which is the BATTERY TEMP as reported by System Monitor). Secondly, the battery life is utter trash. It is hands down the worst battery life I've ever experienced in a phone. The phone is noticeably less responsive when switching apps as compared to the m8, possibly due to excessive cpu throttling to keep the cpu temperature down. No point in having a faster CPU if you can only run at it half speed due to the heat it generates.

Mod Edit: Removed swearing. I plan on returning it by way of rifling it at the nearest Sprint representative's head at high velocity.
[Sprint HTC One (M9)] londawg314:
TWRP

i loaded TWRP on mine without issue. so it definitely works. However there are no roms yet :(

i Used Windroid Univerisal Android Toolkit to load TWRP and Root.
[Sprint HTC One (M9)] nickmilla15:
Wow. The recovery issue is a user error. The snapdragon 810 is NOT faster than the 801 or 805 in clock speed. It's 2 ghz. So no matter what, its a "slower processor." Also, I ran antutu benchmark EIGHT times on a G Flex 2, and it did not warm up, so I'd expect similar results. Maybe you got a bad unit? I'll be able to really weigh in in two days when my device arrives, but it sounds like you're having issues loading twrp, and got a lemon of a device.
[Sprint HTC One (M9)] m03sizlak:
OK fixed the problem with the recovery not flashing.

Still stand by my statement that the phone is junk.
[Sprint HTC One (M9)] londawg314:
maybe you have a lemon. i received my sprint M9 yesterday.
[Sprint HTC One (M9)] wytecaztle:
I have to agree. Maybe you did get a bad device. I am having zero overheating issues. My battery life pretty much mirrors the M8 stock. Wait until we get some kernels and s-off then battery will get better.
[Sprint HTC One (M9)] Blackcircle:
I hope I'm not the nearest rep when you come in because you'll get an iPad thrown right back at ya.
[Sprint HTC One (M9)] m03sizlak:
Heh good luck. The iPads have absolutely no aerodynamics.
[Sprint HTC One (M9)] sgt. slaughter:
Lol hate hate hate hate.....

Glad you have posted your opinion.... One in which no one cares about likely at that...

Had the device for awhile here and it's great... Best build quality, no slowness switching apps at all, sense 7 is awesome overall with the theme options they gave and customization available.

Camera needs tweaking some, as does the display calibration too.

I get no worse battery here and have been using it much harder than my M8.
[Sprint HTC One (M9)] Blackcircle:
Lol...so far so good over here too. I'm very happy ?
[Sprint HTC One (M9)] jkcarp94:
The OP isn't the Sprint M9 I have in my hands and have used extensively for 2 days.
[Sprint HTC One (M9)] Riff76:
So it is Sprint's fault you don't like the phone?
[Sprint HTC One (M9)] Aldo101t:
Mod Edit:Removed quote.

go to another carrier then or even take it back(we don't care)you probably need an iphone!

---------- Post added at 09:38 PM ---------- Previous post was at 09:26 PM ----------

yo riffy, whats up??? bro
[Sprint HTC One (M9)] Riff76:
Aldo, whats up bro!
[Sprint HTC One (M9)] Aldo101t:
nothing much you gonna get the m9?
[Sprint HTC One (M9)] Riff76:
Hoping to, but won't be until June. I might switch to T-Mo not cause of Sprint, its great at my work and home but cause some of the Bad Seed devs jumped over.

Making some cool clock themes for Sense 7, will be posting in both in m8 and m9 forums when I'm done.
[Sprint HTC One (M9)] Aldo101t:
okie dokie, I'm planning on getting it as soon as it's in stores. see ya there.
[Sprint HTC One (M9)] sgt. slaughter:
Mod Edit:Removed quote.

Yup all sprints fault.... Clearly have no clue bud.... HTC spins the updates...

You won't see 1.33 on sprint anyway... It'll be a few revisions past that if I had to guess...

Realize also that all software #s are not the same across carriers... You can't compare the # on sprint to what's on VZ or the world carriers...

Are you new to HTC/Sprint here? Seems you just need to leave and go get an iPhone on VZ at this point.
[Sprint HTC One (M9)] miggsr:
Junk??? Hmmm I smell rotten apples near by oh wait it's the iPhone he's picking up
[Sprint HTC One (M9)] nickmilla15:
Hey you! I've been wondering why you haven't checked in at my M9 compilation thread! I hope you do get the m9, but stay sprint. Not too many familiar faces around here yet ☺
[Sprint HTC One (M9)] Riff76:
whats up nick

Not sure if I will, might wait for m10 so I can get everyone in my plans contract done with and switch to t-mo. For now, I'll be making some clock themes for sense 7 m8 and m9
[Sprint HTC One (M9)] nickmilla15:
Solid, I'll be sure to add your work to my threads!
[Sprint HTC One (M9)] PhallusOfGod:
I'll be looking forward to reviews.

Cool Beans
[Sprint HTC One (M9)] mrlakadaddy01:
The m9 will be optimized also. The stock experience on a new device almost always suck...oh wow..and update.
[Sprint HTC One (M9)] cstrife999:
Posting the exact same thing twice in two separate threads... Trolling? Seriously few apps if any will really show much difference. There wasn't lag before won't be now...
[Sprint HTC One (M9)] flex360:
enjoying mine so far as well