yashsingh1/xdaforums huggingface dataset:
[Nexus 6  General] clairez:
Not Happening!

My guess, there is not enough money to attract the lawyers. Consider the scope of this issue. It only affects a small number of Verizon's customer base. Only customers who purchased the Nexus 6 through Google Play Store or Motorola.

One would hope the FCC (who has a lot of lawyers) would step up to the plate and investigate. The government's role is to hold these large corporations accountable.

Naive, she is ....
[Nexus 6  General] bworley50:
I just switched to AT&T today for this exact reason. I will file a formal complaint with the FCc and I will demand my ETFs be forgiven due to their breach of contract. Wish me luck!!!
[Nexus 6  General] kcl71:
I will probably be submitting an FCC complaint as well. I left Verizon when the Nexus 5 came out and moved over to AT&T. I kept the rest of my family (3 lines) on Verizon since that time. Purchased Nexus 6 in February and activated new line of service with Verizon. During the process I activated my sim card in one of my other lines and then switched into the Nexus 6. Had to port my number from AT&T afterwards and called Verizon from Nexus 6 to get that taken care of. While on phone with customer service I asked if the new line was eligible for the monthly discount, was assured it would be. First bill came in and no discount. Called yesterday and rep was jumping through hoops trying to figure out why my Motorola purchased Nexus 6 would not allow discount to be applied. End result was stated due to being a non-verizin device. Rep said it was because my device was not showing as a 4G device. He admitted that they are selling the Nexus 6 and agreed that the model should be compatible. He spoke with tech support and wound up filling out the special request form to add my device to the system. Went along with providing info and was advised that I should hear something by Monday (not holding my breath). The weird part of him filling out the form.....never requested an IMEI number. Just wanted my personal info and the phone model number. Anyone else experience this if filling out the add device form? Frustrated with all of this and should have just stayed with AT&T.
[Nexus 6  General] neyenlives:
Smartphone access has been 40 bucks per phone for a long time now.

Employee discounts also have never been applied to entire bill. Only to base rate. So if you're on a 10gb shared more everything plan they only take the % off of the $80 base rate. Everything else gets tacked on after that.
[Nexus 6  General] Konfuzion:
If you purchase a phone outright (off contract) it's $15 which is what I was told in the store, but since my phone is a non Verizon nexus I'm being charged $40. I am not getting any discount at all from my bill, again because I have a non Verizon phone on my account.
[Nexus 6  General] dirtyjersey856:
One, I hate Verizon. Two, I had the same problems and also tech said they'd have my Moto bought Nexus white listed but asked for my imei and other tidbits... Its been over 2 weeks and I'm still in the black...so to speak. What also pisses me off is that I had to wipe my phone and take out my Sim to update to 5.1 since Verizon wasn't letting the ota go through..
[Nexus 6  General] ozzymoron:
I know this has absolutely nothing to do with this, but the Verizon lines that some are getting rid of, the grandfathered unlimited ones, should really look into selling or Assumption Of Liability-selling them. I wanted to buy one for someone and looked into it about a year ago, forgot about it, and looked recently. Wow. It's not to say that I won't have that "I'm absolutely through with Verizon" moment, but I've been with them since 2007 and besides the price, I'm pretty satisfied. Of course, the astounding coverage and pretty good customer service might change for me compared to the other providers, but for now, my unlimited line and myself are staying put. (Still looking for that other Unlimited line, however, FYI)
[Nexus 6  General] billycar11:
you can just flash the factory images from here https://developers.google.com/android/nexus/images but don't flash userdata follow these instructions here for how to manually flash just system boot...ect http://www.androidpolice.com/2014/11/12/running-into-the-dreaded-missing-system-img-error-flashing-android-5-0-factory-images-heres-how-to-get-around-it/
[Nexus 6  General] billycar11:
i also just submitted a claim any progress with any of yours?
[Nexus 6  General] jc_cshmny:
I submitted a claim on April 2 and crickets. I also spoke to a rep via chat and she assured me that the My Verizon issues would be taken care of...typical Verizon.
[Nexus 6  General] ssgtob1:
I had this same conversation....wont happen and wont get added, never got an email, a call, or an authorized device on my account. This is what prompted me to call the corporate office.
[Nexus 6  General] ssgtob1:
Nothing yet
[Nexus 6  General] zetsumeikuro:
So to the guys with the billing issues, you're on the newer crappy plans with tiered data correct?
[Nexus 6  General] r1ndr3w:
Have you confirmed that VoLTE is actually working? I have a Motorola purchased N6. Verizon happily added VoLTE to my account but it doesn't work. I cannot simultaneously be on a call and use data. If advanced calling is enabled I cannot receive or make calls.

My understanding is that this has to do with the IMEI not being in their database.
[Nexus 6  General] akellar:
It's confirmed multiple times that volte works on 5.1 no matter where you bought the device. If it doesn't for you then your rom is broke, your device isn't setup correctly, or some other issue but it's not the IMEI.
[Nexus 6  General] skier8735:
Yes it works just fine. I still have LTE while on a phone call and just confirmed it by calling voicemail and checking the news while it was connected. I have a 64g purchased from play store. I did have to go into the hidden menu to enable volte after side loading lmy47d.
[Nexus 6  General] r1ndr3w:
Appreciate the response.

What ROM and kernel are you running?
[Nexus 6  General] rpxz:
Does not work for me either. I'm running Chroma with franco's kernel.
[Nexus 6  General] BladeRunner:
which version of chroma? what is your baseband?
[Nexus 6  General] rpxz:
Chroma build date of 3/31.

Baseband MDM9625_104446.01.02.95R LMY47D
[Nexus 6  General] bill3508:
Volte would not work on Chroma for me. It works on NexZen, Lightrom, and stock deodex so far.

---------- Post added at 12:19 PM ---------- Previous post was at 12:19 PM ----------

You need the 98r radio to start with.
[Nexus 6  General] rpxz:
Flashed 98r, enabled volte using *#*#4636#*#*, rebooted phone to make sure enhanced 4G was enabled and still no go :(

I wonder if it just chroma even though the chroma thread does say volte will work.

EDIT: sometimes I can be a little stupid. Under cellular network settings I had preferred network type set as global(LTE still works). Changed it back to LTE/CDMA and it works fine.
[Nexus 6  General] BladeRunner:
95r and 98r both should work. VoLTE is working for me on Terminus with the 95r radio

---------- Post added at 01:26 PM ---------- Previous post was at 01:22 PM ----------

I just saw that the 4/5 Chroma changelog says "VoLTE working again" so you might want to try the latest build.
[Nexus 6  General] nutpn:
etf

ATT and tmobile says they will pay the etf from their commercials but there is alot of Fine Print during that commercial LOL,. I'm seriously thinking on it but like all the other post say- thats about all the signaliI get here is VZW. A lil tmobile signal can be accounted for when a friend comes over that has t-mobile. Going friday to talk to t-mobile.

AREN'T you allowed to sell your unlimited plan to another VZW Customer?

Semper Fi

USMC
[Nexus 6  General] cwt68504:
I can't believe that a company would invest billions in a proprietary infrastructure, and then have the gall to prevent others from using as they see fit.

I'm no fan of Verizon, but have been a customer since '97. I've tried PacBell Wireless, Ariel, Cingular, T-Mobile, Sprint and a few others that I can't remember to try to get away from big red. Also been party to numerous class actions against them which I received compensation for their dasterdly deeds. But I must say, that without a doubt they have the best network in the world. And having dealt with many other "Wireless Companies", that their customer service is not the absolute worst...Just close to it. Sticking with Verizon now to me is like shopping at walmart. Unfortunately, they have the best selection and prices. And switching to a different network would not teach them a lesson.
[Nexus 6  General] akellar:
Att doesn't pay etf 's. Sprint, tmobile, us cellular are the only ones I know of that offer that, with obvious restrictions.
[Nexus 6  General] Dusty Rhodes:
BS. I was typing the same thing last week on my N6. I helped my b-in-law set up his S5 for advanced calling. I set up my wife's iPhone 6+ with HD calling. We have all have spoken to each other several times with VoLTE for a few weeks. I helped people on this forum get their N6 up and running with advanced calling...

And now Nothing. My VoLTE doesn't work and I've set it up before and know how to make it work.

VZW borked VoLTE on my N6. I usually dog posters about gripes and blaming VZW, but I'm here to say VZW sure as **** broke VoLTE on my Motorola purchased day 1 released N6.
[Nexus 6  General] skier8735:
Sorry but it still works on my phone, screenshot of phone call and LTE still connected attached.
[Nexus 6  General] elkay:
Do we know what differentiates it working vs not working? I have a Moto purchased N6 about 3 weeks ago and I got HD calling working fine first shot.
[Nexus 6  General] Dusty Rhodes:
That's not VoLTE... That's just LTE. Have you used HD calling or surfed on LTE while talking on the phone?

When you make a call the sound is MUCH clearer and you see this on the call screen...

This is a screen grab I made for a post weeks ago trying to tell another user how to setup HD calling.
[Nexus 6  General] skier8735:
I'm sorry but you don't know what you are talking about. Without volte turned on LTE drops while on a phone call (see screenshot). I can browse just fine while on a call with enhanced 4g turned on.
[Nexus 6  General] ajrich80:
On Chroma to get VoLte working I had to turn off enhanced LTE mode, and then toggle my network type from global to LTE/CDMA. After it reconnects back to network I turned enhanced LTE mode back on and then switched network mode back to Global. I have to do this after every reboot.
[Nexus 6  General] Dusty Rhodes:
Sorry I thought you originally sad that VoLTE was working because you had LTE next to your signal icon. My fault.

Either way. My VoLTE and advanced calling 1.0 was working and now it doesn't, and several other posters here are experiencing the same thing. It would be one thing if it never worked but it's been disabled for several of us after it worked just fine.
[Nexus 6  General] elkay:
I'll let you know if mine gets disabled. I'm shown as an unknown device via the website, but no issues thus far. I didn't even have to jump through any hoops to enable HD voice. I was already listed as unknown device (had swapped my SIM from my Z3v) but it went through fine.
[Nexus 6  General] BladeRunner:
mine is working just fine. I have a non-Verizon branded N6 purchased from Motorola. Verified by making a call and then opening the browser and doing some surfing while on the call. Dumb question but have gone into your VZW account to make sure enhanced calling is still enabled?
[Nexus 6  General] ssgtob1:
He;s right.....the HD symbol just means that you are connected to another Verizon customer that also has HD voice....noticeable difference in call quality. VoLTE just allows you to have voice and data at same time.
[Nexus 6  General] DarthSudo:
I did this last year. I left ATT for TMO. I had to do the following (if memory serves):

Buy a device from TMO (I then resold it on swappa, lost a few $)

Port your number

Trade-in any old device (I had an ancient blackberry, they took it w/o issue at a store)

Give TMO a copy of my last bill, with the ETF

Having to buy the device from TMO to get the ETF was the kicker, so it may not be worth it for some (unless you need a new device anyway, or can resell it w/o loosing too much money)

TMO is an awesome company, but the coverage stinks around here, so I had to move on after trying it for a year. I'm now on Big Red (best coverage) with my gen1 Moto X, but got my hands on a Motorola N6 and just found this thread... gonna give it a shot and see.
[Nexus 6  General] sonofevil77:
Yet.

Rayglobe rocked Nexus 6
[Nexus 6  General] lukesdiesel:
I'm using a Sprint N6 on Verizon and I have simultaneous voice and data. Got since I updated yo 5.1
[Nexus 6  General] stevexyz0:
VoLTE (which gives you simultaneous voice and data) is not the issue. Generally speaking this works for all Nexus 6 phones no matter where you bought them if you have Android 5.1, though it can be tricky to set up and some people on non-stock ROMs have reported issues. The widely reported issues with non-Verizon Nexus 6 phones (by non-Verizon I mean those not originally purchased from Verizon, i.e. the IMEI does not begin with "99") are:

You cannot easily activate a new SIM in a non-Verizon Nexus 6. This may not be a problem if you have another Verizon phone in which to activate the SIM, have an existing SIM you can use in the Nexus, have access to a supported IMEI number to activate the SIM online, or can talk a representative into doing this for you over the phone.

You cannot make plan changes online (neither through the web site nor the My Verizon Mobile app) if the primary line on the account is a non-Verizon Nexus 6. This may not be a problem if you are using the phone on a non-primary line, or don't care about the ability to make plan changes online.

You cannot receive the Month-to-Month smartphone discount for the More Everything plan. You can try to work around it by putting your SIM in a supported phone and asking for the discount but it will disappear after one billing cycle or in some cases as soon as you put the SIM back in your non-Verizon Nexus 6. This may not be a problem if you don't have the More Everything plan (e.g. you're still on an old unlimited data plan and therefore can't get the discount anyway). But if you are on the More Everything plan, the lack of the discount means you are paying $300/year more -- or $600 over the course of two years, nearly the cost of a new unsubsidized phone!

People who say their phone not originally purchased from Verizon works "flawlessly", "perfectly", or "with no issues" are simply not aware of the points above, or may not care about them, but the fact is Verizon treats the phones differently depending on where they were originally purchased based on the phone's IMEI.
[Nexus 6  General] DarthSudo:
I can confirm the 3rd point. I tried my SIM in my N6 last night for a couple hours and checked this morning, no more $25 discount. With my SIM back in the VZW approved device, I called CS and got the discount reapplied. The guy at CS said he has heard of some models working, but couldn't get mine on the system. He then transferred me to support to see if they could add the device to their network. He submitted the request form and got a response almost immediately that they can't, since it does not have the IMEI that starts with "99"... *sigh*

Now my debate is: sell the device on Swappa and be done, or file the FCC complaint and see where it goes.

Did anyone have any luck getting their device added to the VZW network?
[Nexus 6  General] bill3508:
Only one person on here that I know of.
[Nexus 6  General] billycar11:
well i just get this from the fcc so Verizon will respond soon probaly with some bs but we are all trying.

"Your Ticket No. 218716 was served on Verizon Wireless on Apr 9 for its review and response.

A response is due to the FCC no later than 30 days from today. Verizon Wireless will respond to you directly by postal mail.

Thank you for your complaint and help in furthering the FCC’s mission on behalf of consumers."
[Nexus 6  General] elkay:
None of these apply to me. That's why I have no problems.

- I came from a Z3v, so I already had a micro SIM.

- I haven't changed my plan since I joined Verizon over 5 years ago, and have no desire to. I was able to make the adjustment to add the *feature* "Advanced Calling" through the website without issue, even with my device already registered as "unknown" on the site.

- I'm grandfathered unlimited data and will take it to my grave if at all possible. I've paid full price for all my devices for years (I buy a new device yearly, anyway).

I can see how any of the above three could be frustrating to someone that it does affect, though.
[Nexus 6  General] bill3508:
Same here, still on unlimited and will keep it. I don't mess with the plan.
[Nexus 6  General] TonikJDK:
I did the fcc complaint route on the uidh super cookie thing. VZ will respond to the fcc in 30 days. The fcc will close the case. A few weeks later you will get a copy of vz's response.
[Nexus 6  General] stevexyz0:
Makes sense. At this point I'd advise people on More Everything to buy the phone from Verizon or find another carrier. People in your situation are fine.
[Nexus 6  General] TiltedAz:
Yep, another example of VZW's thick-headedness. It all adds up and VZW eventually backs down. VZW doesn't want this kind of FCC attention.
[Nexus 6  General] akellar:
Just tried to add a line to my account online and even that fails because of my Moto purchased Nexus being active.
[Nexus 6  General] TheLonePoster:
I tried the form at the Verizon store to add the IMEI to Verizon's systems and like I thought, it was denied. It's funny because then I took my phone, dialed the Verizon test call number and put it on speakerphone and the store representative as my witness, my "incompatible Verizon Device" dialed the number and received the successful message.

We'll see if the management at the local store can push it up the chain and I'll see if there's anything else I can do from my end. I updated my complaint with this update too to show that I'm trying. Heck, the manager didn't understand why this was happening as he said he's seen people bring unlocked iPhone's purchased from T-Mobile and they went through just fine and reiterated that they encourage people to bring their own devices so he doesn't know why an obviously compatible Nexus 6 isn't being taken by Verizon's system.

Weird how Verizon doesn't want my money so much that they're willing to let me jump ship over this.
[Nexus 6  General] billycar11:
well Verizon called me today about my complaint to the FCC and they started to try and give me the usual dumb lie of a story that the software on the nexus 6 is not the same as the Verizon version i told her that is untrue and every nexus 6 has the same software. after me telling her this she said she would have to do more research to solve my problem that probably means make up anther lie and see if i take it but i wont take anything less then them making me have full control of my account again with my google play store 64GB nexus 6.
[Nexus 6  General] marcjc:
I will be submitting my FCC complaint today using your prepared email and subject from the post after a bunch of pages back. The more folks that submit their letters the better off we will be. For the folks that say do nothing and move on, this is not a good course of action for me. My contract with VZW is up in three months and then I go M2M. I know I will end up moving to another carrier but that's not good enough to me. Just because VZW is a large company with many lawyers doesn't mean they should not follow FCC regulations.
[Nexus 6  General] marcjc:
Complaint filed and I have received my confirmation email from the FCC along with my ticket number. I will update once updates are available. In addition to the form letter, I added the part about the month-to-month not going into effect once my Verizon contract expires too.
[Nexus 6  General] JulesJam:
Um, that is true. The Verizon N6 has a different version of 5.1 than the other devices. Check the google factory image page - there are 3 different versions of 5.1 and the Verizon runs LMY47E. This is the FIRST time this has ever happened on a Nexus device and Google said it was necessary due to differences in the networks. Google claims they are working on a single version for the next update but for 5.1, there are 3 different versions.

Still you can flash the Verizon version of 5.1 to your N6 and it will still show up as a non-Verizon device b/c of its IMEI. The Verizon system whitelists the phones by IMEI not software version they are running. So you could flash one of the other two versions of 5.1 to a Verizon N6 and the Verizon system would still recognize it as a whitelisted device b/c of its IMEI.
[Nexus 6  General] billycar11:
yes but there is no difference in the LMY47E from google and the LMY47E Verizon preships with phones so the software is not different only logo on back and imei starting numbers Verizon is saying there are security concerns with non-Verizon nexuses and i told her every nexus can run the same software so it is a lie
[Nexus 6  General] JulesJam:
As long as you flash it. But AFAIK, the only model that got that update automatically is the Verizon model.

The software that automatically updates is different. But you can manually flash the Verizon software if you know what you are doing.

Well that sounds like the rep doesn't know what they are talking about - you can unlock and root a Verizon N6 too.

Yes, if you know what you are doing.

I wouldn't call it it a lie - you know more about these things than these reps do. The issue is that the Verizon bureaucracy hasn't added all of the N6 IMEIs to the whitelist. These reps are never going to be able to make that happen. More complaints to the FCC may make it happen but I would just be sure that you are clear with your facts when you complain. It is true that all of the N6's can run the Verizon software if someone flashes it. If Verizon wants to say you need to be running the Verizon software for them to whitelist your device, then fine you can make that happen. But it is true that you have to make that happen and it doesn't happen automatically.
[Nexus 6  General] phenix14:
Their argument might hold some water (though still be unfair business practices) if the issue was that a non-Verizon N6 didn't work at all on their network. But that is not the issue, in fact VZW customer service has helped many people with these phones get their service up and running. Blocking discounts and plan changes does nothing to mitigate any potential security concerns or software incompatibility.
[Nexus 6  General] flyboy1100:
What is the link to submit a complaint?
[Nexus 6  General] billycar11:
https://consumercomplaints.fcc.gov/hc/en-us/requests/new?ticket_form_id=39744
[Nexus 6  General] JulesJam:
Good point - make that to the FCC.