yashsingh1/xdaforums huggingface dataset:
[Galaxy S6 Edge General] gsgflash:
Ugh got one of the scratched ones :(

They didn't have any more in the store, so they told me to contact Samsung directly and use the sales person as a reference/witness to the phone being scratched out of the box. Took a few pics with my mom's G3, but haven't transferred them to my phone yet.

Just as a FYI, this is a Rogers S6 Edge, so scratches don't seem to be carrier specific.
[Galaxy S6 Edge General] jonathan3579:
Not really comforting to see those of you across the pond are having the same issue. This is really bad...
[Galaxy S6 Edge General] demonwind:
Bought one today from Verizon (32 gb, black). Very scratched.

Guys it's only visible under sunlight. I checked for scratches indoors and couldn't find any, thought it was good. Went outside and BAM, scratch-city. Luckily the guys at Verzion saw the scratches too and believed me.

So unless they let you unhook the display model and go outside with it (they won't), there's no way to say that a display model has scratches or not.
[Galaxy S6 Edge General] PaulGG:
I would be gutted just received my edge today direct from Samsung screen perfect. I am sure for some crazy reason that the scratched units are ex demo. How this could happen God knows. I am in Spain is it localised to the US ?
[Galaxy S6 Edge General] Jooosty:
Just bought a 64 edge in white from ATT. California. Made in Korea.

Scratch free!
[Galaxy S6 Edge General] Kur0ya:
Can you tell us what model it is and where it was made please? :) Thanks

One conspiracy theory is that only back plates were changed to remove the "demo only" etching and everything else was the same. No front film so they just put it in a loose plastic sleeve.

But surely if they did, they should have use a cloth or something instead of doing it on sandpaper.
[Galaxy S6 Edge General] WRichieX:
So I ordered one on preorder. received with all the scratches. Ordered another one. That one had scratches. Since the launch was today I decided to wait on ordering ANOTHER one and just check it out at the stores before buying. 3 stores later and 5 s6 edges opened, all of them were scratched up. This is horrible. BTW, Mine are tmobile ones.
[Galaxy S6 Edge General] jonathan3579:
Y'all are not gonna believe what just happened... Mike Seivert from T-Mobile USA just called me personally after I submitted all my photos of the different screens and scratches I have. They are now well aware of the issue and are communicating with Samsung on this. I guess if you cause enough of a ruckus, these issues will be heard. When they said they were escalating the issue to their executive team, I didn't realize it would literally be an executive member.
[Galaxy S6 Edge General] Kiwi_Dude:
Well, just received my 64GB Black Edge and seems to be scratch free. Tried to find scratches for a good 5 minutes, indoors, outdoors, with LED torch but nothing. Haven't powered it on yet, but will update with device info soon. It sucks that some of you received damaged devices and hope all you out there with scratched phones get it sorted soon.
[Galaxy S6 Edge General] Kur0ya:
haha! wow, I had to google to find out who he was. did he apologise? Did you ask why this is happening? Surely they can save money on sending replacements by just looking inside at the device before shipping? I honestly don't understand some companies who just send out fault after fault because don't they realise its just going to come back to them with the expenses. They offer you any discount? I read that someone got $100 off their phone.
[Galaxy S6 Edge General] jamfitz86:
For what it's worth I had a look at my black (read blue), 64 gig, EE (UK tmobile) which was shipped in just a plastic sleeve, under a microscope (not a super powerful one, just one for working on SMD pcbs) and the scratching is very consistent. It must have been done by a machine and a polishing compound. I don't think it was from the plastic cover in transit.

I'm not a conspiracy kind of guy but I think this part is second hand and has been 'refurbed' for sale, so I agree with the previous post about only changing the rear covers from the demo units. Perhaps Ee got them cheaper or something....

Ok just had a look to see if I could identify where it's made and the etching on the rear panel says

Samsung Yateley, GU46 6GG, UK. This suggests this was made in the UK. .... surely that's not correct? There are no other markings on the box which identify it's country of origin.

Right last comment from me. Upon checking my previous statement is true I have discovered that there are two security seal stickers one on top of the other. Thus we can conclude i have been sold a second hand part!

DON'T JUST CHECK THE SEAL IS NOT BROKEN CHECK THERE IS ONLY ONE SEAL STICKER BEFORE ACCEPTING THE DEVICE!
[Galaxy S6 Edge General] jonathan3579:
Many many times he apologized, lol. As of right now, they don't have an answer as to why it's happening and I don't know if Samsung will ever admit to what's causing it but they're starting to see the trend. Actually, he specifically asked if I had the spiral type of scratches (which I don't) and seemed more surprised by the variance in screen types. He said, "We see you're definitely committed to the device." I think they're not really trying to open the boxes although he had someone open some phones for me and they'll be mailing it to me and I'll be mailing my phone(s) directly to John Legere's office. I'm just hoping they have the same eye for these imperfections that we have. They didn't offer me any discount but it was me who said they were crediting me $100 off the phone. I am gonna have to ask about how that'll work since I've got like 4 phones on my account right now and don't know which phone it was applied to. I won't get the phone until next week so we'll see how the executive eyes are compared to us lowly consumers. ?
[Galaxy S6 Edge General] Kur0ya:
Well if you think about it, MWC devices aren't just going to be put in the bin… and especially Edge devices (reports of low yield of curved glass panels), they just replace the back glass panel and its "good" to go…

I will look out for the double security stickers, probably getting it next week. What do you think about the screen protector missing? EVERY phone I have ever had, had one. Supposed the protectors are from production of the glass screen and they were peeled for MWC and after when they put on the glass panel, they put it in the plastic sleeve? ugh…

Jeez… and your bank isn't calling you to ask what is happening? :/
[Galaxy S6 Edge General] madpete:
My 64gb edge arrived today from Carphone Warehouse UK, checked it over with a flash light...all good.
[Galaxy S6 Edge General] jah:
I noticed the 2 security seals as well for my UK purchased in shop from CPW. I felt checking in the shop was the safest thing. And address on the back is Yately which is 5 miles from me so may investigate location.
[Galaxy S6 Edge General] Jooosty:
What color ?
[Galaxy S6 Edge General] jamfitz86:
I don't expect demo units to be binned but i certainly don't expect the to be sent out to the public who are paying full price and certainly not at launch! They should become ex demo units and sold at reduced price or used as shop demo units or similar. If i could prove this has been previously used then in theory i have been mis sold a used product which is not legal.
[Galaxy S6 Edge General] Kur0ya:
So what you thinking of? driving there to scout it out?

Attached a google image of what it looks like on their street view. (copyright google etc etc)

(look at the satellites, do they all watch sky in there or something?)

EDIT:

just did my research, its SEQA, Samsung Electronics Quality Assurance. And we all know what they do there? (bugger all and watch sky)

Samsung Electronics Quality Assurance Lab - UKAS

www.ukas.org/testing/schedules/actual/1911Testing Multiple.pdf

24 Mar 2015 - Samsung Electronics Quality. Assurance Lab. Blackbushe Business Park. Saxony Way. Yateley. Hampshire. GU46 6GG. Local contact.
[Galaxy S6 Edge General] tommydaniel:
Take your device there and ask them about it. lol
[Galaxy S6 Edge General] jonathan3579:
Hahaha, no because T-Mobile just keeps letting the EIP build up. I think it says like $2100 right now. I haven't paid anything other than the initial down payment. Supposedly they'll start removing them next week when I ship them to Mr. CEO's office. I hope it actually works out that way.
[Galaxy S6 Edge General] howipig:
Affecting some Canadians too

Folks,

It appears there are units of SM-G925W8 (Made in Vietnam) destined for Canada also having the same issue. My friend simply decline to accept his pre-order as D.O.A. and wait for the replacement next week.
[Galaxy S6 Edge General] tommydaniel:
Without even checking it out first? o.O
[Galaxy S6 Edge General] howipig:
tommydaniel,

Greetings.

I should have explained more accurately... he has INSPECTED it at the store BEFORE declining to accept his pre-orders. Hope it clears things up for you and others. Thanks to the fellow members in the thread, otherwise we will never check it in the first place.
[Galaxy S6 Edge General] jah:
My weekend is away from home so will try to find time next week. Happy to challenge their staff and show them this thread.

My S6E is fabulous!
[Galaxy S6 Edge General] Lienot:
The more I read, the more I am happy I will get my not before beginning of May.

Somehow it seems like a Vietnam problem. Many companies dont produce there now. They choose still China or Kores - You know why in this moment.

All good luck

Lienot
[Galaxy S6 Edge General] oneandroidnut:
i dont think so its on top of the glass not underneath that has the issue
[Galaxy S6 Edge General] David111jr:
No scratches here thank god. Got mine from best buy today. At&t Made in Korea
[Galaxy S6 Edge General] orangeswim:
No scratches

Got from best buy, at gs6e 64 black. Made in Korea 20150324.

No scratches or dead pixels. Used an led light to inspect.

I'm sorry for everyone who's having problems.
[Galaxy S6 Edge General] demonwind:
Got a Korea one that's scratched, boo.

Stores won't let you check the phone before buying btw.
[Galaxy S6 Edge General] azibux1:
Just some info... Mine which seems to be fine has a date of 20150306 in Vietnam, which is way before a lot of the scratched ones which seem to be around 20150319

Just something to think about / add to the story

Quite odd
[Galaxy S6 Edge General] Purpleclad:
Picked up from Best Buy a 32GB, black, made in Korea. Perfect, no scratches, unbelievably bright clear screen. Whites are very bright white. Honestly I was expecting the worst, but got a keeper.
[Galaxy S6 Edge General] Jooosty:
Color?
[Galaxy S6 Edge General] Gizmoe:
Verizon edge black 64gb made in China on 3/29. Perfect screen. Perfect phone really. Thing flies. Couldn't wait for the gold. Had to have one.
[Galaxy S6 Edge General] demonwind:
I think maybe the screens are made somewhere else, which is why the problem can't be traced to a single location.
[Galaxy S6 Edge General] omniabob:
I have this bubble/crease also!!
[Galaxy S6 Edge General] jwLgd:
sigh...

http://i.imgur.com/36oZq74.jpg

http://i.imgur.com/gfgwEsY.jpg

http://i.imgur.com/KcCk7rR.jpg

Do you see a halo of scratches under strong light?

more straight line scratches than halo

Are there scratches on the back?

no

From which source did you acquire your phone – Best Buy, T-Mobile, etc?

verizon phone preorder within an hour of opening

What shipping method was used?

standard 2 day shipping

What type of screen protector protected your device in transit – plastic film, screen protector, etc?

sleeve

White, Black, or Gold?

black 32gb (china)

Shipping date?

the 8th
[Galaxy S6 Edge General] misterpsych:
hmmm

Went to a retail tmobile store to check out the floor model. NO SCRATCHES. Maybe store got a decent batch? Problem is I have returned the 3 LOL THREE s6 64 gb black edge(s) so it will take a week or so to fix my jump account (jumping from NOTE 4). The manager told me he couldn't reserve one for me. Have a LG G3 at home and tmobile said I could do a trade in with that one. I think I might do it and I pray for a nice one with bright whites and no scratches. lol ughhhh
[Galaxy S6 Edge General] demonwind:
I'm surprised these stores let you guys open up so many boxes. They can't sell them after they've been opened.

I have a feeling my store outright lied to me when they said they were out of stock after I asked for an exchange (website still says in-stock).
[Galaxy S6 Edge General] jdunker26:
I finally gave up and got a regular S6. No scratches but the whites still aren't as good as my M8.
[Galaxy S6 Edge General] Gizmoe:
Check these settings. Adaptive gives the bright white as the bottom 2 settings turn whites yellow.
[Galaxy S6 Edge General] altenae:
Also the bubble on my S6 edge black bought here in the Netherlands.
[Galaxy S6 Edge General] greenzone5950:
most if not all scratched screen reports are coming out of USA, seems like Samsung is sending their second grade units down there,

I mean you guys are paying less for the phone compared to the rest of the world, maybe thats why you get sent the lower grade units :D

we are paying $999 for the regular 32gb model and goes up to $1449 for the 128gb edge. our cheapest base model is more expensive than what you pay for a 128gb edge in the US lol.
[Galaxy S6 Edge General] demonwind:
Probably not related to country of sale. Most people here are from US so most reports of scratched screen are from US.

Price has nothing to do with it.
[Galaxy S6 Edge General] Slaughter59:
Got mine yesterday, after a long inspection,no f*cking scratches! (from french carrier, no "S6 edge" on the back.)

My only concern is the usb cable... No fast charging (estimated charge time 5h) but w/ my old usb : fast charging 1h...

I think i'm gonna ask a new one directly from the carrier.
[Galaxy S6 Edge General] WilliamStern:
Bought mine yesterday from my local Verizon store when they opened up at 9am. They only had 2 black 64gb units in stock to sell. Mine unfortunately has scratches on the glass. I even showed management, and sales person who was helping me. Both were extremely shocked, and unaware of the issue. The manager right in front of me sent a mass email to corporate about it. I went ahead, and took the phone anyway to see if it would bother me on a day to day basis?

I'm an automotive photographer, and tend to shoot outdoors a lot. When the sun blazing over me, I'd like to see how noticeable the scratches will be, if at all? I've got my 14 days buyers remorse, so I can always exchange it if it does in fact become bothersome. I'm gonna give Verizon a call in the morning to see if they've been getting reports of scratched screen, and if so how are they handling the issue? I'll keep you guys updated once I get some information. Till then I'll enjoy this beautiful phone for what it has to offer minus the blemishes on the screen.
[Galaxy S6 Edge General] jah:
My hypothesis about the scratched devices. Samsung suppliers are incentivised to deliver certain volumes so some are letting below par devices through hoping that Samsung can't be bothered to apply sanctions retrospectively
[Galaxy S6 Edge General] Kiwi_Dude:
Update with device info...
[Galaxy S6 Edge General] pjm1891:
Reports of scratched screens are starting to come in here in Sweden as well , so apparently country of sale has nothing to do with it. Personally I've decided to wait a few weeks before picking one up to see how this issue develops.
[Galaxy S6 Edge General] jah:
My good UK S6E info
[Galaxy S6 Edge General] Kur0ya:
What gb is that and network?
[Galaxy S6 Edge General] jah:
Vodafone but not locked and 64gb
[Galaxy S6 Edge General] ChodaBoyUSA:
Does your Home button have a temporary plastic protective piece on it? I know the Note 4 had some plastic in places that were overlooked by some owners.
[Galaxy S6 Edge General] rndinit0:
The local official Service Center is claiming the screen is like that by design. And have refused to replace the device. They said, Samsung Dubai emailed them around launch time to state these radial micro scratches are not a defect.

I've called and emailed Samsung Dubai. Still waiting for an answer.

If I fail to get either a defect free device, or a full refund I will take this to court.
[Galaxy S6 Edge General] Mosh83:
I have a Nordic version (G925FZKENEE) in Black Sapphire, 64gb version.

VERSION NUMBER: SM-G925F

Came in a protective sleeve.

I can confirm very light, circular scratch patterns under strong light such as flash or direct sunlight. I have attached a few pictures. The colors seem fine to me though, but I don't have a point of reference to compare to.

The guy at the store wasn't very helpful when I took it to buy a case for my phone, but I've forwarded these pictures directly to my provider (DNA). If I don't receive any helpful info from them, I will continue and get in touch with Samsung Finland.

View attachment 3256595

View attachment 3256596
[Galaxy S6 Edge General] skivnit:
Wow that really is bad, wtf Samsung? Why are reviewers not picking this up? Maybe they send them perfect phones? It won't launch here until next week if mine looks like that they will be opening a lot boxes

Sent from my SM-G900F
[Galaxy S6 Edge General] Hen-3:
No scratches here in the netherlands but i had a small what looked like an air bubble in my screen about 2cm under the front cam.
[Galaxy S6 Edge General] Lienot:
The scratches from user mosh83 real make me sad. I am waiting in germany for my S6E and I am afraid we will have the same batch of phones as netherland customers...

It takes till may, but I will inform you.

Lienot
[Galaxy S6 Edge General] Mosh83:
Thing is, you really have to look for them. Going through the thread I've yet to see a single picture of a phone under extremely bright light with decent picture quality that doesn't show these circular scratches. Pictures claiming to be "scratch-free" were either under regular lighting or, in fact, do have the scratches visible if you look hard enough.

I took these pictures using a Canon 5D Mark II and direct led flash to assure that the detail is precise.

I sent a message to the provider but if this turns out to be universal, I think I will live with it. After a few months use, any phone will have these minuscule scratches under any circumstance. Protective plastic covers are even more prone to scratches and people don't replace them every month or even every year, for that.
[Galaxy S6 Edge General] kdahri:
I have the device,, with minor very tiny scratshes only visible under a very strong and direct light..

I am OK with that since it is not visible in normal use..

Samsung used first of it's own tech to manufacture the screen, which may in turn have some difficulties and challenges...
[Galaxy S6 Edge General] Lienot:
Hello,

It will be interesting to see what I "see and feel" when I have my device.

The most important question is:

Can they Fix it OR is this the way it should be?

We'll see the next weeks I hope.

If you don't think about the problem the S6E is still a killer phone I think. (I had S 2/3/4/5....)

lienot
[Galaxy S6 Edge General] Camboteav:
I had a best buy preorder and mine never came in and that they were missing like 5 phones and mine was one of them.they said it might come on saturday.i was so pissed.i mean what's the point of preordering when you can't get it on launch day! I just wanted the free wireless charger. So last night I went to my local att store and they had like 6 64 gb blacks. I went through 3 phones. First 2 had a few small hairline scratches only visible with my led note 4 light. ..no swirl marks. The 3rd one was perfect. My wife's gold preorder has shipped and will be here tues .fingers crossed. Has anyone had a scratched phone from Korea? Seems like all are coming from veitnam?
[Galaxy S6 Edge General] DrAkO82:
Receive it yesterday (Canada/Videotron), 64GB Black, no scratch, perfect condition.

Will test it for the week-end and see if i keep my 6 Plus or sell it and keep the Edge.
[Galaxy S6 Edge General] skivnit:
Anyone from dubai or any other middle eastern country? Would like to know what you got with your s6e?we're getting cases here instead of the wireless charger

Sent from my SM-G900F
[Galaxy S6 Edge General] tacz:
S6 Edge 32GB Gold Platinum bought in Vietnam, .manuf: 03/30/2015, Made in Vietnam, no scratches
[Galaxy S6 Edge General] rndinit0:
Kuwait, wireless charger. And a screen that looks like its been polished with sandpaper.

Zain Kuwait - Telco

Pretty much all the stores in Kuwait offered the wireless charger for pre-orders. The case imo is a horrible deal, I wouldnt have pre-ordered that.
[Galaxy S6 Edge General] demmo81:
Wireless charger with the pre order in bahrain the phone is good only a slight hairline very thin scratch I can live with

Sent from my SM-G925F
[Galaxy S6 Edge General] jonathan3579:
Nope, there's no plastic on the home button. The funny thing is when I got called yesterday after they opened several boxes, the first thing he said was how badly the phones were all wrapped in plastic and that one of the phones they opened slid out of the plastic and onto the floor. Lol
[Galaxy S6 Edge General] Jooosty:
I also did the BB per order but they failed to deliver. Went to ATT and got a white 64 edge. First try scratch free. Made in Korea.

And yes some have reported scratched screens from Korea already.
[Galaxy S6 Edge General] skivnit:
Wonder why the hell they're offering a **** case with it instead of the charger in Morocco, I'm gonna cancel

Sent from my SM-G900F
[Galaxy S6 Edge General] Talal Aziz:
Saudi Arabia

FULL OF SCRATCHES. JARIR BOOKSTORE 64GB G925I VIATNAM
[Galaxy S6 Edge General] WRichieX:
Sapphire black but I hear the whites are scratched too
[Galaxy S6 Edge General] skinneejay:
I bought two at best buy at my wife's 32 Sprint white one is perfect my 32 black is scratched and can only be seen in the sunlight. So frustrating. Exchanging again today. Not fun.
[Galaxy S6 Edge General] demonwind:
Weird how so many of you could get exchanges easily. Store loses money if they have to return devices. My store told me to **** off basically when I ask for exchange because they said Edge is in high demand and did not want to waste one for my exchange.
[Galaxy S6 Edge General] deffjeff:
Lucky?

Samsung Galaxy S6 edge, sapphire black 128GB, No scratches what's however.:good:

Received it yesterday in Sweden.
[Galaxy S6 Edge General] Duna92:
Made in Vietnam 5.3.2015

Received the Black Sapphire 32Gb S6 Edge yesterday here in Finland. After unboxing the device I spent like 10 minutes just examining the screen in different lighting scenarios and today I did the same in bright sunlight.

I don't seem to have any scratches on my device despite how hard I look. I was so anxious about it while waiting for the device to arrive and reading this thread.. I'm so sorry for you guys who happened to get poor devices :/

(p.s. Sorry for the booze trolley in the background, lol)
[Galaxy S6 Edge General] demonwind:
Class-action lawsuit time?
[Galaxy S6 Edge General] demmo81:
Whats the difference between 925I and 925F

Sent from my SM-G925F
[Galaxy S6 Edge General] jah:
Us Europeans with good devices seem to have manufacturing date of 5/7 March from Vietnam
[Galaxy S6 Edge General] jimmydigital00:
You make a great point. The back of my phone is perfect as well.

Who knows.....

I just hope the White s6 edge that I ordered and coming in today is not scratched.
[Galaxy S6 Edge General] wahb47:
wow this is crappy. I was really excited but then seeing this, Samsung needs to take care of this, quickly.

Mine won't ship until the 17th (gold version from VZW) so hopefully it gets taken care of by then...?