yashsingh1/xdaforums huggingface dataset:
[Galaxy S6 Edge General] brianbrain:
Well my experience is 50/50

Wife finally unpacked her phone - scratches. I was a little skeptical about the scratches being that prominent, but they are. You do not need a bright light shining on the device to see them, it looks like a phone that's been used for a few months without a screen protector.

So out of two new 32GB black S6E's from AT&T, one appears to be perfect (you can see the gorilla glass pattern if you really scrutinize it, but that's normal), and the other is not. Instead of going through the mail, I will be exchanging my wife's phone in-store so that we can be certain she walks away with a good one.

One quick question for those of you experiencing displays that are too yellow - did you check your screen settings? I was playing around with them and noticed that 2/4 of the settings make the screen very warm - it's possible your device was set to one of those modes. I've left mine in adaptive mode as it looks the best to me.

Finally, I have to add - what an amazing device. For those of you with scratches, I hope you get a clean device quickly, and I am absolutely certain that it's worth the trouble :)
[Galaxy S6 Edge General] Robert542:
I will be at Bestbuy @ 10am Friday morning to pick up my Sprint Black 64Gb S6 Edge. I will go through their entire stock to get a pristine device if I have to. I hope the manager takes his Zanex that morning because he may need it.
[Galaxy S6 Edge General] ChronoShot:
Anyone on T-Mobile who has gone through more than 2 of these, has T-Mobile told you to order your replacement from the T-Mobile store? I'm being told that because I've had it happen twice now, I have to go through the store to order another replacement. But I'd rather not if I don't have to. The closest store is a bit out of my way.
[Galaxy S6 Edge General] atuarre:
They are not going to open up that many boxes for you. They may open up 2-5 but after that they are probably going to stop.
[Galaxy S6 Edge General] yoman258:
Go on Friday.

The phone isn't "officially" out until the 10th, so if you go into the store on the 9th they will just tell you they can't make exchanges in store yet. Due to it not being the official launch date, the store isn't allowed to take them out of inventory yet.

I went to ATT on Monday when I got my phone and they wouldn't do anything for me. On Tuesday I called in and they sent another one to me and asked for me to ship the old one back. If the new one is good I'm fine, if not I'll be going in store to swap them out until I get one that I like.
[Galaxy S6 Edge General] atuarre:
I hope the ones in the store that they sell to customers are not scratched because AT&T isn't going to open up all these boxes. They may open up 2-5 but after that, they are going to probably tell you to deal with the phone customer service about getting a replacement.
[Galaxy S6 Edge General] Robert542:
You're probably better off going into the store anyway. This way if the 3rd device is bad you can have them pull out another one.

---------- Post added at 02:08 PM ---------- Previous post was at 02:03 PM ----------

I dont expect them to open more than a couple if the screens are scratched. Usually they get very frustrated after the second device. They will at least know that they have a problem with their stock if it gets to that point.
[Galaxy S6 Edge General] americasteam:
QC issue from manufacturing. Hope it's only a small batch and not too wide spread. Sorry to all the people that have scratched glass or coating. Either is unacceptable.
[Galaxy S6 Edge General] angelofmusic:
deep scratch

Indeed, this is a scratch that I would not expect to see on Gorilla Glass 4. I am sure in my upcoming video I will try to show it. I have a feeling that people will try to hang me for saying anything bad about their precious S6 Edge... but too bad.

I like where you are going with this scratch from debris. That could make sense. The last time I saw a display scratched "out of the factory" like this was when I got a refurb unit of an iPhone. Clearly someone is not being careful for devices to be showing up like this.

---------- Post added at 01:36 AM ---------- Previous post was at 01:34 AM ----------

I have spoken to a rep at Corning before. From him, I asked if visible scratches were in the actual glass or just in the coating. He said that if I can see the scratch it has made it to the glass...
[Galaxy S6 Edge General] DrexelDragon:
Yeah.. I am trying to bring the issue up for discussion over on the Android subreddit but no one will listen. They keep saying it was meant to be like this.
[Galaxy S6 Edge General] Poetique:
Frankly I've been a little disappointed with how they packaged the S6. Especially the Edge.

For some of us we're talking about a $1000+ device. I'm all for minimalist, simplistic things, but minimal and simple have their place, and that place isn't for the packaging of a $1000 device. At the very least I expected the device to be packaged in a cushioned, form-fitting pocket.

My own personal reference of packaging done right is the Sony Xperia X1. The device had its own cushioned pocket with only an opening to insert your fingers to remove the device from the packaging.

[IMG="Xperia X1"]http://www.intomobile.com/wp-content/uploads/2008/11/sony-ericsson-xperia-x1-2.jpg[/IMG]

I had mine shipped directly from across seas and it arrived in perfect condition thanks to having proper packaging. The device has 0 room to shift about in its packaging, so you could shake the thing up as much as you want, and no damage could be caused by any impact or sliding within the packaging.

I hope my carrier is prepared to put up with me if my device isn't flawless. If need be, I'll return the thing 100 times until I get one that's flawless.

I wonder if these devices might be missing the Gorilla Glass coating lol. I remember back in the day people allegedly received devices that were "missing" the coating that would appear to scratch more easily than they should.
[Galaxy S6 Edge General] cheapshot789:
Just got my black 64gb edge and came up on this had seen someone else say something about this. I checked my phone and I see several hair line scratches but I have to see them at different angles and screen off also there's the screen itself has it's grids and some lines could be from that it's hard to distinguish if there scratches or part of the display grid as I can't feel them on the screen.
[Galaxy S6 Edge General] martinezma99:
I just setup a poll on the Google Plus Samsung Galaxy S6 / S6 Edge community to see if widespread problem. Over 500+ members so hopefully get a good response.
[Galaxy S6 Edge General] eyc:
Link please.
[Galaxy S6 Edge General] jimmydigital00:
I am experiencing the same problem with my phone and think the problem lies with t-mobile. The phone had the clear plastic cover but it looks like it was possible not factory installed. Is there a chance tmobile gets the phones from Samsung and then loads them up with proprietary software? maybe they are the one mishandling the device. Either way my phone has several hair line scratches and is being shipped back.
[Galaxy S6 Edge General] VICosPhi:
I read this thread and thought this is an April fool's prank...at least I hope so !
[Galaxy S6 Edge General] Poetique:
That was one thing I was curious about as well. That's why I was asking earlier how the device arrived in terms of its protection.

Having watched several unboxing videos, it seems to me that Samsung isn't necessarily in control of how the device arrives to the customer when it comes to how the device is protected.

I've seen unboxings with the S6 utilizing the sort of dust cover the T-Mobiles seem to ship with.

I've seen unboxings with the S6 utiliting screen protector-style dust covers that require peeling off the protector (which means an adhesive-based protector). This also means there are two sides to peel off as well.

I've seen unboxings with the S6 utilizing no protector at all, and simply loose in the box.

That's also why I was wanting to see what happens when other carriers start shipping devices. I know AT&T likes using the screen protector style covers that require peeling off. Which is probably the best way to handle things in terms of stopping dust. Some of the adhesive gets left behind when it's peeled off sometimes, but any dust that happens to get trapped usually ends up coming off with the protector.
[Galaxy S6 Edge General] rhcpcjg:
pictures

here are some pictures

View attachment 3240762

View attachment 3240763

View attachment 3240764

here is the dead pixel

View attachment 3240765
[Galaxy S6 Edge General] jimmydigital00:
I have a white s6 edge coming in tomorrow and will report if that device has scratches too.
[Galaxy S6 Edge General] EnIXmA:
Hi Erica, nice to see you here.... Anxiously waiting for your s6 edge in-depth review. Hope they fix these scratch issues before you review it :p
[Galaxy S6 Edge General] uktivo:
Speaking with nearly 30 years electronics manufacturing under my belt. There are many class 1-4 clean room factory assembly locations more than capable of producing mass production products. From my experience products such as phones/displays would be assembled in such an environment.
[Galaxy S6 Edge General] Poetique:
With those 30 years, you should also know that clean rooms also aren't always completely clean. In fact because of the people in them, they inherently can't be clean. Those people would need to be wearing some sort of full-body suit and even then the possibility of compromise still exists. But that's beside the point because that isn't done in any mass manufacturing environment for any smartphone I've ever heard of.

I'm not sure Samsung even uses clean rooms at all, but I'd sincerely doubt it. I'm sure they do make some effort not to assemble devices in a filthy environment, but I'd seriously doubt they go about their mass production efforts in a full blown clean room. Even if they do, the nature of a "clean room" is of course only to create a controlled environment that minimizes rogue pollutants. There's only so much you can do, and sooner or later, issues will happen.

So while there may be many locations CAPABLE of facilitating such an operation, realistically, that's not the kind of care anybody should expect for your typical consumer grade electronic, including smartphones (even ones carrying the price tag of the S6). If you've ever had to work in a full-body suit, you'll know that the last thing you're efficient at while wearing the suit is working lol. When it comes to production of most consumer grade electronics, speedy efficiency is more important to companies than avoiding any forms of foreign matter that might be introduced in cases where a small amount of such pollutants won't cause enough failures to cut too deeply into profit margins. Open up a smartphone and you'll probably find a little dust or some form of debris somewhere inside of it which of course generally doesn't effect much, so few companies would bother with the cost of going too far out of their way to bind all production efforts to clean rooms.

Even if every part comprising the device was manufactured in a clean room (which isn't entirely unreasonable to assume given that machines would handle most of if not all of the process), sooner or later they pass through human hands for some parts of assembly. That immediately creates a high risk situation for any sort of clean room operation, and again, I'm pretty sure neither Samsung nor any other smartphone manufacturer is going through such troubles anyway.

I imagine it'd be pretty damn miserable trying to assemble a bunch of smartphones in a body suit =/
[Galaxy S6 Edge General] tft:
Samsung wants to charge what Apple charges for phones yet samsung has poor quality checking standards it seem...
[Galaxy S6 Edge General] uktivo:
You are right, they are never 100% clean and you are right again, any human intervention has potential to introduce contaminates and quality issues into the manufacturing process. However, I still standby my conclusion that I would imagine a clean room environment would have been used for the construction of products like this. I'm not saying it's the best clean room environment or that the complete process was carried out in one but the bonding of the screen to the glass is fraught with possible contamination issues, I would have expected this process to be carried out under a controlled environment. Also note. You don't always have to be in full suits to have a clean room classification. The screen bonding process can be carried out within a clean chamber environment. Here the workers sit at a sealed chamber and carry out the process wearing just gloves, then pass the finished process to the next stage. Either way, it still doesn't resolve these poor guys problems with scratched screens.
[Galaxy S6 Edge General] crazeco:
It would be very helpful if those people who have screen problems identify the build date, location and build number. Let's start logging that so we can figure out how widespread this issue is.
[Galaxy S6 Edge General] Markallan:
oh no SCRATCHGATE!!! aPhone users will love this :(
[Galaxy S6 Edge General] ChronoShot:
I also have this problem on my Edge. At first I just saw a decent scratch on the top right bezel, but then looking in the light I saw around 6 light hairline scratches all over the screen.

Considering the back is completely scratch free, I feel like it has to be a manufacturing problem with the curved screen. I have a replacement coming in (hopefully Friday), and if it has the same problem, I'm switching to the regular S6.
[Galaxy S6 Edge General] atuarre:
You have to also remember that your average cell phone owner doesn't examine the device with a LED flash light. They aren't going to get frustrated. They are going to sell them and address any issues with someone recognizing the scratches at that point in time. From what I gather reading over the majority of posts stating scratches that these are only visible when viewed under certain lighting conditions.

You don't really expect any company to come out and refuse to sell the devices if they are scratched unless their customer notices them.
[Galaxy S6 Edge General] demmo81:
Mine no scratches at all I checked with all possible lighting actually but this really dim light from the flash is coming... I hope software issue other than that it's really a beast :) also I don't have the writing of galaxy s6 edge in the back which is strange I got the unlocked s6 edge from the middle east
[Galaxy S6 Edge General] Gizmoe:
The flash is issue number 2 with these. There was just an article on it.

https://www.yahoo.com/tech/s/galaxy-s6-might-very-serious-problem-camera-flash-182814587.html
[Galaxy S6 Edge General] jdunker26:
My Sprint 64gb has a few scratches. The most noticeable one is below the M in Samsung on the front. Not happy. The mobile app is not letting me upload the picture.
[Galaxy S6 Edge General] Robert542:
You do have a point, but arent they also visible in direct sunlight?
[Galaxy S6 Edge General] atuarre:
Do want to ask, is this LED flash light sufficient enough to view the scratches or do I need something brighter? It's very bright, for some reason the camera on my Note 4 has issues when trying to capture it. It makes the camera do that black bar thing (see attached image). Will try the sun test in a bit.
[Galaxy S6 Edge General] jdunker26:
That should do. I can see my scratches with my kitchen light on. Definitely frustrating. Look below the M.
[Galaxy S6 Edge General] atuarre:
I can't get mine activated. Days like this I wish I was GSM and not CDMA so I don't have to call in.

On another note, there was lots of trash under the plastic wrapping. Ridiculous.
[Galaxy S6 Edge General] jdunker26:
My wife's phone is scratched worse than mine. I don't even need a flashlight.
[Galaxy S6 Edge General] eyc:
Your LED flashlight appears to be sufficient, but your camera is focusing on the light source (i.e., the flashlight), rather than the surface of the S6. So, whatever light source you use, the resulting picture will not show scratches (even if they are there) because the camera is out of focus.
[Galaxy S6 Edge General] brianbrain:
I know it's difficult to believe (I didn't, before seeing it with my own two eyes), but the scratches can be bad enough that they are unmistakable and only someone with bad eyesight would not notice them. Case in point: I didn't tell my wife about the potential scratch issues - I figured if her phone had them and she didn't notice them, that it's not a big deal - maybe we're all blowing this out of proportion, I thought (mind you, I hadn't seen any scratches in person yet). She opened the box, picked it up for the first time, and immediately said "my phone looks used". I asked her what she meant and she said "it's scratched! it looks like it was a display model".

I'll take pictures later without crazy lighting to display how prominent the scratches are. My phone is fine, but her's not so much. As I said earlier, we'll be taking hers to an AT&T store after the 10th and we won't be leaving without a good phone or a refund. The store can whine all they want, but I've already gotten my account information notated by customer service to resolve the issue in-store, and as I said above, we're not talking about nitpicking. It really is that obvious.
[Galaxy S6 Edge General] eyc:
It's worrisome that the intensity of the scratches varies from phone to phone. It would be one thing if they were consistent, which would suggest there is a single flaw in the manufacturing process that can be easily fixed. But, the wide variance (i.e., minor scratches on some and major scratches on others) smacks of an issue much more complex.

I still haven't seen anything nearly as bad as the examples I found in post #44 (http://xdaforums.com/showpost.php?p=59846019&postcount=44). Those are just downright outrageous. How could that get past QC? I don't even know who that is....I just found those pictures on a similar post on reddit.
[Galaxy S6 Edge General] dgravo:
I have a ton of circular scratches on my AT&T 128 black sapphire I just received. You can't see them in direct sunlight but under a lamp they are all over.
[Galaxy S6 Edge General] Barff1984:
All those demo phones used at MWC had to be sent somewhere. Makes sense to package them up and hope most people won't notice.
[Galaxy S6 Edge General] apsis:
[MENTION=1720598]Barff1984[/MENTION]

That's exactly what my first thought was when I red about that issue.

It's strange that those devices have been sent that early before the release, I immediately thought they were demo units that have been polished again to look unused
[Galaxy S6 Edge General] jonathan3579:
I am so annoyed right now with T-Mobile. I spent all freaking day waiting for the UPS guy who rescheduled my delivery. I called and pretty much yelled that I didn't pay for overnight (not really) for nothing and want my package today. Finally got them to let me pick it up and... I just got home, opened the package, and figured out something was wrong. ?
[Galaxy S6 Edge General] jdunker26:
I feel ya. Not only do I have scratches, I also have a very bland, dark screen compared to my M8. This is not going well.
[Galaxy S6 Edge General] ChronoShot:
Well, after two scratched up phones, I've given up. I finally got someone competent on the phone with T-Mobile and they ordered me a regular S6 instead. It may not get here for another couple weeks, but I can wait.

I will certainly miss the coolness factor of the Edge, but it's not at all worth the scratches and other display issues to me.

Good luck to all of you Edge-ers. I really hope you get good ones.
[Galaxy S6 Edge General] gigoypotpot:
What was wrong with your s6?
[Galaxy S6 Edge General] gravi2:
I guess its a S6, that's what is wrong ;). He probably returned a s6 edge and instead got sent a s6.
[Galaxy S6 Edge General] jonathan3579:
Well, in that picture the issue is that I've got an Edge and not the normal S6. I went through hell trying to get what I thought was my replacement today just to find out they shipped the wrong phone out. But as far as what's wrong with my Edge, I've got a dead pixel in towards the top left of my screen (as in it doesn't even turn on for any color) and the screen is scratched albeit lightly.

---------- Post added at 10:07 PM ---------- Previous post was at 10:05 PM ----------

Bingo! I already sent back my replacement Edge yesterday just to find out they couldn't reimburse me everything I paid to return it. (They told me to keep my original until this gets sorted.) Today was supposed to be my second replacement but instead I got that. ?
[Galaxy S6 Edge General] gigoypotpot:
Aww man! What a bummer! Sorry to hear that :banghead:
[Galaxy S6 Edge General] y2kbadbug:
Got mine today from ATT, made in Korea and on the 24th of March. I've checked over my phone several times without any scratches or defects found. Phew
[Galaxy S6 Edge General] Poetique:
Welcome to the Korea party! I think we might only be a party of two or three right now. Unfortunately, seems like mine has an issue with the speaker.

Do you get any random crackling/popping from the speaker when opening apps or adjusting the volume? Easiest way I've reproduced the issue is just rapidly increasing/decreasing the volume.
[Galaxy S6 Edge General] Sbdro:
Did the people that ordered from tmobile and got theirs defective, did you guys have to pay return shipping?
[Galaxy S6 Edge General] Master Ramy:
Nope, return label was emailed to me as soon as my replacement order was placed.
[Galaxy S6 Edge General] drunkenjay:
no scratches for me (from Australia).
[Galaxy S6 Edge General] greenzone5950:
is this the edge you talkin bout? which carrier?
[Galaxy S6 Edge General] y2kbadbug:
Nope no problems for me so far. I've been checking to find any since I found this thread. I got to admit I'm surprised because UPS must have treated my package like a soccer ball, the shipment box was all mangled.

So far no problems whatsoever.
[Galaxy S6 Edge General] Mystikal777:
I have been following this thread for days now and this issue, along with a few others stated on XDA and Android Central, are really putting me off from buying this phone here in the UK. People spending their hard earned money on a premium phone with a premium price, should be expecting an immaculate phone with an enjoyable experience. It is unacceptable for a new phone for any price to have scratches on it, the Samsung quality control is absolute shocking for them to allow handsets with defects reaching their customers. There is simply zero excuse for a defective phone out of the box.
[Galaxy S6 Edge General] eyc:
[MENTION=1341179]y2kbadbug[/MENTION] and [MENTION=579715]Poetique[/MENTION], is it possible to determine the manufacturing location/country from the box itself? It might make my (and the VZW employee's) job easier to just reject a phone based on the box, rather than opening it up and inspecting it for scratches.
[Galaxy S6 Edge General] jonathan3579:
Yep, I've had to pay return shipping on all of them... However, I just got off the phone to get rid of this regular S6 they incorrectly sent and they were so sorry about the mixup, they gave me $100 off the phone!
[Galaxy S6 Edge General] yoman258:
AT&T included in my shipping box a return shipping label and a strip of tape.

I definitely wouldn't have paid to ship my devices back, that's ridiculous. My second phone is in the mailbox right now, hopefully it is perfect.
[Galaxy S6 Edge General] drunkenjay:
yes, i bought it from bing lee today. they said, they weren't meant to sell it today but still gave me the phone for a discount. i got it for 1,235.

i checked for scratches in the store in front of them with a flash light. so far so good. ;)

---------- Post added at 04:22 PM ---------- Previous post was at 04:15 PM ----------

it seems like it is mainly from america. i dont have any problems with mine.
[Galaxy S6 Edge General] jonathan3579:
I don't know how some T-Mobile people are getting prepaid shipping labels because I was told they aren't allowed to do that. They've mostly reimbursed what I've paid in shipping through bill credits which isn't exactly how I like it... But then again, this last call taking $100 off the phone kinda makes it okay. Lol