yashsingh1/xdaforums huggingface dataset:
[Nexus 6  General] TheLonePoster:
Tell you what, I had a bad experience the other day and was very upset with Verizon to the point where I thought I was done and going to file a complaint, but luckily I managed to get a hold of another representative who actually knew what she was doing.

I noticed that there was an article on Android Police regarding Verizon and Nexus 6 phones not purchased from Verizon. My Nexus 6 came directly from Motorola so I checked Verizon's site and noticed that the $25 month-to-month discount was gone. I was shocked and upset by this and I tried to live chat with a Verizon representative to figure out what happened. After asking for information on my phone, suddenly my Nexus 6 stopped working on Verizon's service which did not help maters one bit. Then the representative started becoming hostile with me when I was explaining that it didn't matter where I bought the Nexus 6, the NA Nexus 6 supports all the carriers. Her hostility back at me almost made my decision to throw up my hands and be done with Verizon and file an FCC complaint on the way out.

After that experience I immediately called Verizon and spoke to another person and we managed to undo the damage to the account that the other representative did. The lady was really nice and was very determined to figure out what was going on and to fix it. She was very confused as to what she was finding on my account and why the Nexus 6 numbers weren't registering, but she understood the Nexus 6 and that it's compatible with Verizon even if it's not purchased directly from Verizon. We had to reactivate my sim card on my old 2013 Moto X and then I was able to swap that back into the Nexus 6 where we were then able to reinstate the month-to-month discount.

Ironically, I believe what happened was that earlier in the month when I was working with Verizon to get HD Calling up and running with the new 5.1 update, something that representative did caused the discount to drop off. Now that's what she said looking at the account history and I'm inclined to believe her after she helped me get everything back up and running.

For an hour, I thought that was it for me on Verizon. I pay a good price for my portion of the family plan and I didn't want to lose that or the coverage, but the whole reason I wanted to get the Nexus 6 was to have the freedom of voting with my wallet if Verizon were to give me crap.

---------- Post added at 02:36 PM ---------- Previous post was at 02:21 PM ----------

When I was trying to get my voicemail fixed when trying to add VoLTE, I found out that the Verizon account application allowed me to make changes I couldn't do on their own site. Why does the app allow you to modify features that you can't do on the darn website?

I was literally able to solve my own voicemail & VoLTE problem with a Verizon representative doing nothing on the other end of the phone call, but just confirming that my changes happened.
[Nexus 6  General] ssgtob1:
The problem is that the FCC has mandated, through CFR, that you should not have to insert your sim into another phone in order to have a compatible c-block device work. I even have had individuals in the executives office working on this for a week and they cannot get any answers on how to fix this. I am just done with verizon, why stay if they cost more and cause all kinds of ass pain?
[Nexus 6  General] akellar:
Your discount won't stay on the account. Be ready to call again.
[Nexus 6  General] TheLonePoster:
Ah that's interesting, didn't know the exact specifications of it. Then yes, I think I'll remain ticked at them because that's unacceptable and I shouldn't forget that it would still be worth writing a complaint regardless because while we were able to get my discount back and everything, it was such a pain in the rear when it should not be that way. I was even joking with the lady on the phone (and she was agreeing) that we need to get past this restricting of phones, I should be able to buy a phone and take it wherever the heck I want to go, especially if I buy it unlocked at full price. Heck, she even referred to my Nexus 6 as unlocked for the purpose of not being locked into a contract on Verizon and that it should work in their systems.

Still, my family likes Verizon's coverage so I doubt they'd leave and as far as I'm concerned, we get a corporate discount on our bill and with my month-to-month discount for my line, I pay just under $40 a month and nothing that I'm aware of really beats that when you account for the total data on the plan, tethering and coverage. Hard to say if I'd still be on Verizon if it wasn't for the Nexus 6 and the month-to-month discount though, but I've been determined to not be on a contract anymore after suffering through the Verizon Galaxy Nexus.
[Nexus 6  General] Dusty Rhodes:
I used TMo for 5 months using the OnePlus One last spring and summer. I kept my MotoX on VZW as a backup since my family travels all summer long. Head to head TMo vs Verizon, and Tmo is TRASH. In DC they have blind spotsbut it seemed to struggle during times of high volume like rush hour. And the areas in between cities is completely unreliable. My deciding factor was when I found a good parking spot in the middle of DC during an absolute monster rush hour. I had to download ParkMobile on a rainy evening and my TMo signal was garbage. My VZW phone which I had in my car showed full bars, so it saved me then. The other reason, TMo is fine if you never go anywhere but I stream music while I or drive I set up a hotspot so my daughter can watch a movie on her tablet, etc. and TMo is just spotty. The times that a mobile phone really counts is when you're mobile. When you're in downtown you can walk a block or two and get a signal, which is inconvenient but survivable. But if you're in Sixtoes, BF in the middle of the night with a flat tire or just trying to keep in touch THAT'S when you need a signal. TMo wasn't up to the task.

That being said I filed a complaint against VZW yesterday. My advanced calling was working just fine until last night. I JUST finished participating on a thread about connecting to VoLTE. When going through the steps on my own phone I noticed that it was no longer activated on my phone. I tried over and over to get it up and running again with no luck. VZW disabled that **** and that's NOT cool. It worked fine for the past two weeks now all of a sudden my Non-VZW Motorola purchased N6 is incompatible - as soon as you offer the VZW branded N6 for sale? BULL****. I put up with the online account fiasco, but this, after it worked fine for weeks. Nope **** You.... complaint filed.

I pay a lot for my service, and luckily I can afford to do that. So it means nothing to me to go back to TMo and reduce my VZW account to a backup hotspot account. Doing so is inconvenient but the bulk of my bill would go to TMo instead of VZW. So if VZW doesn't want my money, so be it.

Sorry to rant and be slightly non-sensical, feel free to ignore. just wanted to vent out loud.
[Nexus 6  General] TheLonePoster:
Yeah, I was half-expecting that. In the worst case, I guess the closest thing I can get to what I currently get is Cricket's basic plan.

---------- Post added at 03:46 PM ---------- Previous post was at 03:45 PM ----------

Actually that sounds like the same thing that happened to me. Well, I think it's settled I'm filing that complaint then.
[Nexus 6  General] stevexyz0:
Yes it works. I think only 5.1 is needed. There have been various complaints about volte/HD with custom ROMs, but should be fine with stock (rooted or unrooted).
[Nexus 6  General] co.ag.2005:
cool. thanks for the reply. I'm new to Verizon. I'm used to being on AT&T and buying whichever GSM phone I wanted :)
[Nexus 6  General] Restola:
Its called enhanced 4g mode in the settings. Make sure you add the option to your line in your verizon account.
[Nexus 6  General] co.ag.2005:
Thanks for the info. I already have it enabled due to my GS6
[Nexus 6  General] Doctor Dedroid:
Got my sim card yesterday for my new BB purchased N6. I actually had the unmitigated gaul to try to activate on-line. Well it didn't *quite* work out (except that yes it did deactivate my old phone)... stupid me had my old phone still turned on. Anyway two hours on the phone with VZW customer care... after 30 minutes the guy handed me over to L2 support... eventually remembered to tell him it was an unlocked phone... he didn't bat a virtual eyelash. The online process said (when I punched in the IMEI and the sim Id ) that the phone would work. The L2 guy told me that there seemed to be a problem with authentication... interstingly the LTE symbol showed up on the signal meter... and I had data access! Just no phone or sms! He said he had to fill out some sort of form and submit it... as it was 11:15 PM, we'd have to wait and see until this morning ... and around 855 my N6 came out of it's coma! Yay!

Uh one stupid question remains... evidently I didn't allow the thing to load up my apps automatically... is there a simple way to get that dialog to come up? I'd like to just pull the apps in automajically rather than one at a time... I have not found any way to do that yet (I suppose if I factory reset it'd do it... but I'd rather not do that either) but I'll do what I have to do.... I have not found anything that exactly mentions this....

Anyway it looks like VZW has in fact come around on the unlocked n6s... I even got the 5.1.1 update notification
[Nexus 6  General] billycar11:
you can tap and hold in the all apps section to select more then one app at a time so you dont have to reset
[Nexus 6  General] Bad Bimr:
Amazon is selling the UNLOCKED Nexus 6 for $350. I am on a Verizon Grandfathered Unlimited with some crazy discounts that I CANNOT Lose. Basically I am paying $47 per month per phone for unlimited data. Can't do anything that messes with that discount. Will activating this phone on Verizon show as a Verizon device or as a non-verizon device? Has anyone used an UNLOCKED phone with any issue or loss of discount?

Thanks
[Nexus 6  General] imnuts:
It will show as a non-VZW phone, but shouldn't do anything besides that. Just swap the SIM in and go.

Sent from my Nexus 6
[Nexus 6  General] Bad Bimr:
Will I lose my discount on my line as discussed here?

http://www.androidpolice.com/2015/0...te-one-that-wasnt-purchased-from-the-carrier/

Thanks
[Nexus 6  General] pnwsr6:
That is an old article, and Verizon has fixed their issues. My wife has a Nexus 6, no issues, it is not a Verizon purchased phone. Just put your sim in the phone, unless you need a new one. Verizon will give you a new one for free.
[Nexus 6  General] DarthDestroyeis:
I just activated an unlocked 64 gb nexus 6 from amazon.... Went to Verizon and got a nano sim and activated in 5 mins..... Just make sure to switch to cdma/LTE mode for data to kick in properly or use the fastboot command to switch it to the vzw carrier settings as shown on cyanogenmod page for nexus 6
[Nexus 6  General] bcltoys:
I'm on a more everything plan how would tethering work on this phone if I buy from Google. Is there a native app on the phone.
[Nexus 6  General] stevexyz0:
Standard tethering provided by Android works fine, even without root. You don't need an app. It just counts against your data allowance. My phone is from Moto and it works fine.

If you have a legacy plan you'd have to root or pay Verizon the tethering fee.
[Nexus 6  General] droidstyle:
Same here but I just cut my sim card to fit...fired right up!
[Nexus 6  General] Dusty Rhodes:
And like that... I get a call, and text to please contact Verizon regarding your FCC complaint.

I have stuff to do today, but I think I'll take a moment to have a sit-down. Has anyone else spoken with them?
[Nexus 6  General] HankStorm:
Very interested to see where this goes...
[Nexus 6  General] ssgtob1:
They emailed me from corporate office asking that I respond saying I received the email but that is it. No text or request for comment. My complaint was very thoruough though and left no room for interpratation.
[Nexus 6  General] robjective:
Could you paste the text of your complaint and the process you used for others to join in by filing complaints?
[Nexus 6  General] adoublearonn:
+1
[Nexus 6  General] Lucke:
wait, you actually agreed to paying extra money for bringing your own phone? that right there should have been the tip off that you were about to get screwed.
[Nexus 6  General] Konfuzion:
With verizon you pay for your data and then $15 per line for off contact phone's (I guess purchased through verizon) for on contact phone's you pay $40 per line.
[Nexus 6  General] wrecklesswun:
which takes seconds to change, so whats the issue?
[Nexus 6  General] GTvert90:
As a Verizon user with a non Verizon N6 I'm interested to see the outcome
[Nexus 6  General] TheLonePoster:
Well, I've gone ahead and submitted a complaint.

While I'm glad that we were able to restore my device/line to working status and reinstate my discount the other day, the more my mind lingers on what happened and how we had to go about resolving it despite no differences with the Nexus 6 phones sold in North America as well as the likeliness of this happening again, I feel that it's unacceptable to

not

submit a complaint.
[Nexus 6  General] Konfuzion:
How did you get your discount?

Nevermind, just read your post.
[Nexus 6  General] Dusty Rhodes:
It was just a courtesy call to apologize and assure me that they intend to investigate and resolve my issues. And within 30 days they will report what they find to the FCC.

Lip service. I've been thinking about it and they'll give a half baked explanation and basically say, "That's my story and I'm stickin' to it." then lean back in their chair.
[Nexus 6  General] flyboy1100:
Can some one explain to me the cell block c rules or where i can find them in ELI5 format?

I am just starting to learn the details, but aren't they just supposed to allow devices, not necessarily go through the sctivation process? So like what most people do just swap a sim?

I'm in the same boat as many with a non "vzw" n6, and my dmd request was denied. The called me to tell me that my phone will never work on the network, and i said well I'm using it right now to talk to you..... Anyway, i like my white n6 but saving 50 up front for a color i really want isn't worth it for me and the hassle of either not getting m2m discount or easily making Plan changes
[Nexus 6  General] zetsumeikuro:
#popcorn
[Nexus 6  General] ssgtob1:
The subject line was: Verizon 47 CFR Section 27.16 Para 222

and the content of the complaint was:

I purchased a Motorola Nexus 6 which is compatible with Verizon's network. Verizon does not recognize my device as being one of their "whitelisted" devices and therefore, will not allow me to make any changes to my account while this device is activated on my line. For instance, if I were to receive a n alert that I was going over my monthly data allowance, I could not change my data plan to be able to cover the overage. The device shows as a non-vzw device on my account. 47 CFR Section 27.16 para 222 states that "In that regard, we emphasize that C Block licensees may not impose any additional discriminatory charges (one-time or recurring) or conditions on customers who seek to use devices or applications outside of those provided by the licensee."

Verizon is clearly imposing additional discriminatory conditions on my account by not allowing me to make plan changes while a licensed (and approved) block C device is activated on my line.
[Nexus 6  General] ssgtob1:
I would be willing to bet a large sum of money that nothing comes of this. Verizon has a whole team, probably made up of lawyers, that handle these complaints and usually reply with some really smart sounding reason why they are imposing these restrictions. The way I figure it is that if enough people file complaints and waste Verizon's time, maybe they will end up fixing the problem in order to stop the complaints. I filed mine just to help the people that are in my same situation and are going to stay with Verizon, as I already purchased my new plan with tmobile.
[Nexus 6  General] ssgtob1:
I acutally made a mistake and the subject should have been: 22 FCC Rcd, Pages 15358–15374
[Nexus 6  General] TheLonePoster:
Yours is short and sweet and explains spots in the dialog of the rules, mine is like an essay and doesn't cite specific rules.

Though I also included some attachments too so hopefully that helps to illustrate my complaint.
[Nexus 6  General] ssgtob1:
I did too, screenshots of the non-vzw device and where it says that I cant make changes. I also attached a few emails that Verizon had sent me that pretty much said that they were sorry that I bought a non-vzw device and go pound sand.
[Nexus 6  General] TheLonePoster:
I just had the notification on the Verizon account page that states the device that my sim is attached to isn't recognized. I wasn't seeing the text I used to see that said my device is a non-vzw device.

I also included a chat exchange with a representative. I wonder if something like that could be shared with the world (after removing names and such) because my conversation the rep goes from I'd love to help you to telling me that I'd have to rebuy the Nexus 6 from them if I were to have any hope of using the Nexus 6 on Verizon and refusing to listen to the fact that I've been using it on Verizon's network since like December. That conversation felt weird, like I was arguing with a troll.
[Nexus 6  General] ssgtob1:
I would post that up.....after removing names. I have had a similar experience both with chat and on the phone but I didnt screenshot the chat and its illegal in MD to record calls.. I argued with a corporate rep for 35 minutes the other day about the fact that besides the tramp stamp, the vzw nexus 6 is exactly the same as all the others. It took her googling the model numbers to believe me. I am still waiting for a call back from her because she said she was going to call Motorola or some shenanigans. She calls me every day and apologizes that it is taking so long, she must not see that my account also has a FCC complaint with it.
[Nexus 6  General] GMoGoody:
The only issue for me was the loss of the M2M Discount. I have had no need to make changes to my plan. I too have filed a complaint. I just updated it with the help of [MENTION=2577036]ssgtob1[/MENTION] post with the specific violation section.
[Nexus 6  General] ssgtob1:
Yeah, I never had the M2M problem becuase my wifes line is M2M but mine is not. I used my upgrade for her and it left the M2M discount on her line alone. To me, the not giving you the discount is even more in violation of the FCC code.
[Nexus 6  General] Dusty Rhodes:
Two phones, identical in everyway except for their IMEIs. The carrier is trying to force customers to purchase their selected stock of devices noted by their IMEIs. They are also actively creating technical hassles for those who have phones that don't have the preferred IMEIs, even though they have identical hardware and software.
[Nexus 6  General] ssgtob1:
I agreed with the class-action version of this post....
[Nexus 6  General] Dusty Rhodes:
Good! *** wink wink nudge nudge ***
[Nexus 6  General] flyboy1100:
me too
[Nexus 6  General] ssgtob1:
Are you in contact....or are you saying I should be
[Nexus 6  General] Dusty Rhodes:
I contacted a firm a little while ago and explained the gist of the situation.

They said someone will contact me after they review my inquiry.
[Nexus 6  General] the_rooter:
I hate to be that guy, but this wont get anywhere. This has been tried over and over and over many times with no outcome. There is nothing wrong with trying but the majority here already know whats going to happen.....Big Letters "NOTHING". Why because Verizon is money greedy, and likes to be in control. I been with verizon for quite some time and I finally made the change over to ATT because they royal messed up my account. I called in on monday morning to ask a question about my account and the guy investigated. Come to find out he removed items from my account without my permission and my phone no longer connected. He stated the reason is because verizon doesnt allow non verizon devices on their network and that they will slowely get rid of them one phone at a time --exact words he stated.

There is really two options and that is:

1) Go to another carrier and move on

2) Deal with it. Verizon is here to stay and stuff like this will not work.

Verizon has money and alot of "lawyers" behind them to defend them.

Sorry guys, but its the truth.
[Nexus 6  General] ssgtob1:
This is what I knew and figured from the get go, but might as well make them spend some money paying those "lawyers" for the ass pain they cuase everyone.
[Nexus 6  General] the_rooter:
Very true lol that comment made my day. I hope they spend millions lol probably wont be that much but still. They stabbed loyal employees in the back. Time for us to give it back to them.
[Nexus 6  General] ssgtob1:
Yeah, my way of thinking is inline with Tmobile CEO's, treat customers and employees properly or they will revolt and leave you.....just bad business all around.
[Nexus 6  General] the_rooter:
Very true. For now I am sticking with ATT, but once my wife has the phone she has on theirs paid off we will switch to Tmobile. They allow unlocking of bootloaders and more.
[Nexus 6  General] Dusty Rhodes:
Who knows. They might circle the tree a few times and decide it smells "good enough".

If I talk to them and they say they won't even entertain the idea then I really have to think about VZW just being my "back up" network. Seriously, if the firm I contacted says that this fight isn't one they'll pursue then the new FCC rules are most likely useless and we have no hope that VZW will service outside devices. I may seek out two other firms if this one doesn't think it's worth the effort, but if no one bites I have to leave Verizon because nothing is going to change.
[Nexus 6  General] ssgtob1:
Thing is, the FCC rules arent new....they have been around since vzw purchased the c-block frequencies. The only thing new is them screwing people that are using phone not purchased from them.
[Nexus 6  General] Dusty Rhodes:
Be that as it may be. There's no harm in asking people whose business is to litigate what this new situation means to us.

I'm not saying you're wrong, but let's see what an actual class action law firm has to say. I don't expect a reply from them any time soon unless it's truly hopeless.
[Nexus 6  General] ssgtob1:
Oh.....I think I came across wrond.....I think contacting the firm was the best thing to do....just didnt want anyone to think that these laws from the FCC were something that just popped up recently.
[Nexus 6  General] ssgtob1:
I am now thinking that I should have upgraded my one line that didnt have a contract and then sell that phone and trade in some old one to tmobile.
[Nexus 6  General] clairez:
Verizon - Too Big To Care

Today I had reason to call a Verizon corporate store in my city. I called and received an automated response inviting me to visit Verizon's website. The call ended abruptly with a thank you for contacting Verizon. Thinking this was a particular store problem, I called another corporate store with the same experience. I then called a different city within the state, same response. Is this system wide? My guess is that it saves a few dollars.

What kind of business strategy is this? You have questions, use the website or come to our store, but don't call us! The message being, " don't bother us with your stupid questions, come spend more money ".

This behavior is typical of a business where the financial motivations outweigh common sense. Verizon has a history of the financial folks steering the ship, while keeping the marketing department on the side lines. Until of course, there is a PR nightmare.

Remember this:

http://www.innovationexcellence.com/blog/2012/01/09/what-was-verizon-thinking/

Enjoy ...
[Nexus 6  General] TheLonePoster:
Maybe later