yashsingh1/xdaforums huggingface dataset:
[Galaxy S6 Edge General] atuarre:
The carriers (AT&T, Sprint, T-Mobile, and Verizon) will be the only ones who can push Samsung to address the issue although I read some where that they are aware of the issue. Verizon will also likely do what AT&T is trying to do by denying responsibility. For what we are paying for the devices they should be as near to perfect as is humanly possible.
[Galaxy S6 Edge General] bitwiser:
Mine was in a clear plastic sleeve. Was not stuck/taped to the device itself, just wrapped around it.

All was perfect on mine.
[Galaxy S6 Edge General] yoman258:
My AT&T edge just had a plastic sleeve loosely over it. Phone slid right out of it, and was covered in scratches only on the front side. The back is perfect.
[Galaxy S6 Edge General] spix123:
In some pictures posted I can see the scratches also appearing on the home button. This would mean its nothing to do with whats under the screen.

My guess is either there is some dirty packaging being used where its scratching the phone, a side affect of the manufacturing process required for the curved glass, or they accidentally put masses of s6 edges through a buffing machine by accident.
[Galaxy S6 Edge General] yoman258:
It could be the sent masses of S6 Edges out for delivery before hitting the buffing machine.

But yeah, the home button definitely has some blemishes on it as well.
[Galaxy S6 Edge General] spix123:
Could also be a troll working at the factory who decided to give the phones their final clean with some sandpaper, or Samsung provided the workers with wrong type of polish.
[Galaxy S6 Edge General] resulnaki99:
Galaxy S6 Edge

Ive got one almost 2 weeks ago with same fine spiral scratches, and some little major ones here and there. I called tmo and they were fine to send me another one. I ve got it yesterday but its even worse than before. So I called them back and they were surprised to hear it. They also think its a bad batch from Samsung. Im getting an another one tomorrow and he said, he'll make sure it will be an "unopened box" (Idk what that means, cause do they just open these thing and do stuff wtf?). Lets see how that one turns out. They agreed if the 3rd is scratched as well, then its definitely a bad batch. (the first 2 i got were dated 3/18 and 3/21, so im assuming the thats the bad batch). But one weird i realized though, while using the first scratched phone for over a week, those fine scratches went away on its own. I was surprised to see that. Only those "little major ones" i mentioned earlier stayed but the fine spiral looking scratches disappeared. Could it be that once you use the screen (swiping, cleaning, pressure from finger, etc.) makes the scratches go away? Idk but Ill update this once i get my 3rd one on 4/8. Fingers crossed.

Side note: The second one I received did have some problems with lighting and colors on the screen!

Updates as of 4/7/ 12.50pm....I just received the 3rd phone and it is as bad as the second one. I didnt even turn it on to look at it. Im gonna keep my first one because it has the minimal scratches and u can barely see it. Ill call tmo today and ill ask them if they could send me a new one maybe in couple weeks from a brand new batch! This is just beyond annoying. But like i said, at least my first one is almost perfect with very little visible scratches. Im gonna go to best buy and tmo store to see if their display model has the same problem.
[Galaxy S6 Edge General] thawk720:
There absolutely most likely was color distortion. That green hue people have noted on the edges of the screen. I have that all the way across. It's not overly apparent, but I noticed it in certain videos where it looked like it was pushing green a little hard, then I remembered people having the side edge distortion thing and came to the conclusion that it has to be the same green from the edges showing all the way across.

---------- Post added at 10:48 AM ---------- Previous post was at 10:37 AM ----------

I've been pretty set on getting a regular S6 instead of playing the exchange game. What about the regular makes it lame? Except for the fact that its ugly as hell.
[Galaxy S6 Edge General] jonathan3579:
Got my replacement today! The phone was manufactured same day (3/19) in Vietnam but the screen is noticeably more warm. I don't like it at all. The phone was wrapped tighter and no scratches. The replacement is still in the box so it's higher. That screen reminds me of the Nexus 6 so I'll keep my lightly scratched one. In fact, the screen is just noticeably more dull. This is so frustrating right now. I've set both phones to maximum brightness with same display settings and the new one is just absolute crap.
[Galaxy S6 Edge General] thawk720:
Yeah, this has got me worried. I thought my screen was bad because of the green tinge to it, but I'm seeing people show up with pink on their screens, making me worry about my replacement. Was going to go with the S6 to avoid the exchange game, but people having the pink issue on their S6 as well. Still probably going to go with the regular as it's probably less likely to get a crap panel. That sucks man. I would send the new one back as well.
[Galaxy S6 Edge General] Poetique:
Meh... the Galaxy S6 is at least top 10 for aesthetically pleasing devices imo, so I'm not sure why you'd call it ugly. Though, I suspect you probably wouldn't say it was so "ugly" if the Edge didn't exist :p

As for it being lame, again, it's probably only because the S6 edge exists. If you drove a Honda that got you from point A to B for 10 years and then started driving a Corvette, well... the Honda will probably appear to be lame, even though they ultimately do the same thing.
[Galaxy S6 Edge General] brianbrain:
This.
[Galaxy S6 Edge General] spix123:
Can you check in device info if they both use the same panel
[Galaxy S6 Edge General] jonathan3579:
I have some pink areas but I'd take that over the yellow screen any day of the week. The screen on the Nexus 6 was so dull and bad that seeing this on my replacement makes me EXTREMELY concerned. I have requested another replacement because there is no reason for the screen to be that dingy. I'm sure all this will be ironed out...eventually. I hope.

---------- Post added at 12:07 PM ---------- Previous post was at 12:05 PM ----------

Sure thing! How would I go about doing that? I'm curious myself.
[Galaxy S6 Edge General] jaseman:
It's the Aliens!

I'm telling you all it's the aliens. They're taking our phones up to their star ships and scratching them with their wool. I saw them, they look like I-Sheep. :eek:

I said early on in another forum that T-Mobile probably received a good deal on the early production models and hoped that the lemmings wouldn't notice anything...and that if they did...well...it would probably be just a few disgruntled people. I see people using phones with screens that would make your fingers bleed from all the cracks! T-Mobile (and probably Samsung) figured most people wouldn't notice these types of flaws without a scanning electron microscope! :cyclops:

I think that it has to do with the way the glass is manufactured to produce those edges. Most early production items have issues that are worked out with later builds whether they are TV's, Computers, or our very expensive cell phones! :cool:

This is one time I'm glad that Verizon is slower to provide the goods, so that all these issues will be long gone by the time mine arrives...at least I hope so! :silly:

One more thing...for those of you who are getting replacements that are as bad or worse than the original...I wonder if you are just getting the one that the other guy already sent back? In other words, they're just recycling them right back out in the hopes that the new owner will not notice or care? Maybe someone should keep track of serial numbers or some other number that sticks with the phone and post them up so that when you get a replacement you can check to see if someone else here already sent it back. ;)
[Galaxy S6 Edge General] eyc:
I don't think they are recycling the previously-returned phones. They already know that the customer is exchanging the phone because of the scratches, so it would be safe to assume they are highly sensitive to the scratches and will scrutinize the replacement just as hard, if not harder. Thus, recycling the phones would only end up costing them way more because it would mean yet another exchange cycle.
[Galaxy S6 Edge General] atuarre:
As far as the panels being cooler or warmer, remember there was one generation of iPhones where all the displays on those phones were a piss yellow color and Apple came out with a statement basically saying they wanted a warmer effect this time around, because as we all know, Apple will never admit to any issues with their advices or do any sort of recall/replacement.

Maybe there was an issue in one of the production batches or something. I don't know. At least people are getting their phones. Sprint claims they are shipping devices but where are the notifications? I hope that the devices coming from Sprint aren't all scratched up but you never know.

I will re-iterate that if you aren't happy with your device, don't settle. I see a lot of people stating that they will just keep the device because they want the curved screen. If you truly aren't happy, especially for what you paid, keep exchanging until you get one you like, or just return it and give them time to correct the problem. You might regret settling later on, and if you are one of those people that sell there old devices, those scratches will probably knock a good bit off of what you could sell your device for.

Anyway, sucks and sorry for every one having to experience this and hopefully Samsung can get this whole mess sorted out.
[Galaxy S6 Edge General] jaseman:
Sounds logical...except that with some of these phones you have to search very hard to see the "scratches" as they are not visible under normal lighting conditions. You can bet somebody is looking at these returned phones and saying "I don't see any scratches???" and shipping them right back out to someone else! At nearly a grand or more a pop I doubt that Samsung is going to just toss them in the trash! :eek:
[Galaxy S6 Edge General] atuarre:
That is what the carrier is charging the customer. That may not be what the cost to the carrier is and it is definitely not what it costs for Samsung to manufacture the devices.
[Galaxy S6 Edge General] eyc:
I didn't think about that, but that's a very good point. And, honestly, that's one of the things I'm dreading, namely, somebody at VZW or Samsung looking and saying, "what scratches?" and acting like I'm being crazy.
[Galaxy S6 Edge General] jdunker26:
I'm getting two from Sprint tomorrow. I will check out the screens. Definitely has me worried.
[Galaxy S6 Edge General] nookcoloruser:
Does every critiscm or issue folks are having here, have to be justified by 'well there was an issue on the iPhone"..... ??

Seriously some people here ridicule iPhone users as iSheep but then try to nullify (or downplay) issues people are having with the S6 Edge by saying well some iPhones did it, which screams of an apologist attitude and one which they berate iPhone users for. It's hypocritical.

If my S6 Edge turns up pre-scratched or with a crappy discoloured screen it will be no-one else's fault other than Samsung. I'm paying more for this device than any other I've bought or currently using, including my Nexus 6, Note 4, Moto X 2014, Lumia 930 or iPhone 6+

I expect nothing more than perfection from a device that is costing me €950 RRP.
[Galaxy S6 Edge General] jonathan3579:
Exactly. I already called T-Mobile and told them that I will happily send back the replacement they just sent and need another one. Maybe third times a charm or maybe I'm biting into this model too soon. Either way, I'll have my answer very soon. I would rather have my barely detectable scratches for a few more days over that yellow screen.
[Galaxy S6 Edge General] Robert542:
If I am paying $900+ for a device it had better be perfect. I would semd it back as many times as it took.
[Galaxy S6 Edge General] Poetique:
AT&T user reporting in, just received my device a few minutes ago. Here's where I'm at right now...

First of all, to the user who mentioned the criss-cross pattern on the screen, I was right about my assumption there. That's definitely just the Gorilla Glass. Though there's no need for concern even there, as it was hard to see even for me and I know that it's somewhat visible and what to look for.

As for the scratches... Here's the issue I'm having.

First of all, I do see a single legit hairline scratch on part of the screen so... that alone means the thing is going back.

The circular scratches, I'm not so sure. At a certain angle I can kind-of see what looks like circular scratches, but then I realized that those circular scratches also just look like the lines of the Gorilla Glass pattern being distorted by the light source I'm shining on the screen. I can safely say that my device does -not- have the degree of scratches I've seen in some photos either way.

So my new question for users who've seen the scratches is... did you also see the criss-cross Gorilla Glass pattern and were the scratches distinctly different from that pattern, or did you see only the scratches?

Edit: Found a couple more scratches (even found one that looks like something was pressed too hard onto the screen while being polished that resembles the sort of smudgey scratch you get when buffing a vehicle). They are curved in a circular pattern near the capacitative buttons, though none of them are in groups big enough to make an actual complete circle.

I'm leaning post-manufacturing polishing issue on this right now.
[Galaxy S6 Edge General] jonathan3579:
Lol, welcome to the rabbit hole. When you find one scratch, you'll usually find more. (Which I have.) I'm near positive they'd be easily masked by a screen protector but I'm not looking to mask an issue. We all have paid WAY too much for this phone to let any imperfections by. If someone doesn't feel the need to go through the hassle, well, that's on them. I won't tolerate any of it though.
[Galaxy S6 Edge General] Poetique:
It's a real shame too. Because, I thought it might be after seeing it in videos, but now I'm sure this is actually legitimately the most aesthetically beautiful mobile device that has ever been made.

I'm getting the same feeling I get when I see a beautiful woman who's faced has been ruined by a horrible tattoo or some exceedingly large piercing.

Frankly, I'd like someone to smack right now -_-

Real issue here is having to deal with AT&T and their infamous support runaround. They'll be hearing from me every 5 seconds from the rest of the day until somebody fixes this.
[Galaxy S6 Edge General] xer0mk:
I just got my black sapphire, 32GB SGS6 Edge today. I ordered from T-Mobile on April 2nd. Was hoping I wouldn't have been part of the bad batch, but unfortunately I am. Upon getting the phone, there was a small bump on the corner of the box, and upon opening it, the S6 Edge was just there. No protection at all. There was a thin plastic film around the phone that looked like someone already had taken it apart and tried to put it back together. The plastic film had cutouts for the buttons, but wasn't even aligned with the buttons.

Looking at the back side, it was clear of any scratches. On the front side screen, tiny scratches that I can see in the light. I can see very thin, straight lines going down the display, but when I put it in direct light, I can see tiny scratches all over the front.

I also noticed some parts of the screen were a little discolored (phone screen turned off), like someone had applied pressure there.

Repacked it. Didn't bother turning it on. I feel like I got a refurbished SGS6 Edge for a little less than $1000. What a deal!

Is there anything you guys are doing with this? I needed a phone asap and now I'm pretty disappointed. I have to wait longer, I have to go through this entire process to get a new phone, and then make sure the next one isn't messed up either.

Or is my only course of action to call T-Mobile and order a new one?

Any and all help appreciated.
[Galaxy S6 Edge General] jonathan3579:
I've been going through this over the last couple of days. Your best bet is to call T-Mobile and tell them about the issues on your phone. Personally, I refused to send back my phone without a replacement being sent to me first since I don't have another phone to use. There's a very good chance you'll get transfered more than once - I counted six today before the last rep said enough was enough and assured me that she would would handle it all personally. Also, don't expect the replacement to be free of defects because the one I received was sealed properly but the screen is clearly defective in my opinion. I haven't seen a S6 Edge anywhere with such a dull screen and yellow whites. Be prepared for anger and annoyances as most of the reps will pretend like they've never heard of this before...which could be true because I don't think the information is being aired out as well as it should be. I'll be on my third device so hopefully I'll end up with one that is A.) Scratch free and B.) Has a nice vivid screen like my scratched one. All I can say is good luck!
[Galaxy S6 Edge General] madpete:
Reading this thread everyday whilst waiting for my pre order in the UK, have to say it makes grim reading. 2 days to go until we find out if this issue effects the uk stock too.
[Galaxy S6 Edge General] Master Ramy:
Got my replacement yesterday, barely any scratches, although also made in vietnam on 3/19, but this one is like 99.99999998% perfect, so im sticking to it. especially comparing the old and new, massive difference. I got mine replaced through contacting tmobilehelp on twitter and messaging them, only 20 mins later my replacement was ordered and i was waiting for it.
[Galaxy S6 Edge General] gdmlaz:
Can anybody post a picture of so yellow screen..... I order the gold one from tmobile so I won't be getting mines till release date........ Just want to know what I'm supposed to be looking out for since I never seen how the actual screen is supposed to look like in person
[Galaxy S6 Edge General] atuarre:
Sprint users should start receiving their devices tomorrow (Wednesday). Hoping we fare better but I have a pretty awful feeling in my tummy about this whole mess.

There are people reporting that their devices are not scratched but as others have stated, I wonder if these people are even using the amount of light needed to check their displays, and I also notice when others ask them to post pictures of the purportedly flawless displays, that the individuals never get around to posting actual photos. Maybe some people just want the device that badly that they are willing to accept the scratches and there is absolutely nothing wrong with that. But in my case, as I am sure is the case for the majority of others, for the price we are paying for these devices, it is not asking a lot for them to not be scratched up.

Someone made a comment that this usual happens when a new form factor is released. That may be the case but I still think it is totally unacceptable. Granted, your average cell phone owner does not get on the forums so it may not affect a large portion of the sales of this device but they still need to address and/or resolve the issues.
[Galaxy S6 Edge General] jonathan3579:
Go back two pages from here and post #332. I posted a picture of my colder (and better looking) screen and warmer (yellow and dull) screen on my replacement which I just got back from shipping off. :)
[Galaxy S6 Edge General] brianbrain:
Black Saphire AT&T 32GB Edge Looking Great!

Just got the two Edges (one for me, one for the wife). I've opened mine and completed inspections - it's a keeper! No color issues, no dead pixels, no scratches. Very happy!
[Galaxy S6 Edge General] martinezma99:
I understand for being upset in regards to the scratches. You have that right and I agree with you. I'm telling you mine was build on 3/19 from Vietnam with zero scratches. I've looked in direct sunlight, different flashlights, my night stand light, etc.

I recommend people wait and buy them at the store. This will give you the opportunity to look at the screen before heading home.
[Galaxy S6 Edge General] matrok:
I received my replacement 32G Black sapphire yesterday and it's scratch free. I'm so relieved. It was made in Vietnam 3/23.
[Galaxy S6 Edge General] jonathan3579:
Nice... So there are later built devices coming out now. My second replacement will be here tomorrow and we'll see how the screen looks. If I get another yellow screen or one with scratches, I'm returning both and maybe I'll look into the phone later. It sucks because I want to keep this phone. It's the best I've owned.
[Galaxy S6 Edge General] demmo81:
Mine came in today in bahrain and no scratches build bit name 10th March but there is no logo for the galaxy s6 edge in the back like u guys
[Galaxy S6 Edge General] jonathan3579:
That's interesting. Every single model I've seen has the words on the back. (Even the international models on YouTube.)
[Galaxy S6 Edge General] demmo81:
Mine is the international one as well but nologo at the back
[Galaxy S6 Edge General] jonathan3579:
You've also got the earliest build I've seen mentioned yet, lol. I don't know if that has anything to do with it.
[Galaxy S6 Edge General] yoman258:
I had the first shipment from AT&T on the 4th of April, received the phone on the 6th and it was all scratched up. I just talked to them and my new one is on its way here. I should get it tomorrow. I'm hoping for no scratches.
[Galaxy S6 Edge General] jah:
Us in the UK will get our first batch on Friday. Hopefully we won't see another flood of posts about scratched screens! Won't be good for Samsung
[Galaxy S6 Edge General] VICosPhi:
I am going to get mine tomorrow, keeping fingers crossed...

This S6 video looks interesting

http://www.phonearena.com/news/Gala...and-fire-testing-tough-as-nails-video_id68050
[Galaxy S6 Edge General] andyshannon:
Does Gold or white phone show any scratch problems?

I am wondering if i should ask for another black replacement for my phone any risk getting another with scratches or should i ask to switch the color of my phone to the gold or the white if no one has reported any scratch problems with those colors. Has anyone heard of those colors having any problems?
[Galaxy S6 Edge General] streilu:
I will get my Edge 64GB Black Intl. on Monday 13th in Austria. Will pick it up at a local store.

Going to unpack and check it there.

You will hear my experience then.
[Galaxy S6 Edge General] Poetique:
Alright. What the hell.

So AT&T users, you're calling in about scratches on the device and they're sending you replacements? Am I seriously the only one who gets a damn five call runaround? I'm waiting to attempt a store exchange on Thursday because if I get another runaround I'm going to lose it.

Also, for the record, my device was manufactured 3/22/2015 in Korea. Doesn't have the circular scratches, but does have a few legitimate hairline scratches on the screen/glass, and apparently an issue with the speaker. Get a device from Samsung's home country and it's still jacked lol.
[Galaxy S6 Edge General] demmo81:
This is mine
[Galaxy S6 Edge General] Gizmoe:
I don't think any golds have gone out yet. I'm getting a gold but have to wait until 5/1 according to vzw. Hopefully sooner. But I will be posting the status of mine as soon as I get it.
[Galaxy S6 Edge General] Alaris:
This is making me want to order the regular S6. Have to make my choice on the 10th.