[Galaxy S6 Q&A, Help & Troubleshooting] Roman5:
Guys, good news!

* A female from Samsung UK categorically told me over the phone last saturday they do NOT send out refurbs, particularly as the S6 is new and plentiful at the moment, they either repair yours or send out NEW phones.

* If you are under warranty, they will send you prepaid packaging and the turnaround is approximately a week to 10 days. Also, under the sale of goods act, you are ENTITLED to an exchange for a faulty product within 28 days of purchase. Whether all this applies to UK only I don't know, but I would imagine it's worldwide.

Mine was 21 days old. The left side of the home button wasn't responding to normal clicks, I had to press it harder. I could also hear the left side rattling when held to my ear. I exchanged mine a few days ago in the EE shop for a brand new one which works flawlessly. Here's my story but it's a bit long, so read at your leisure if you want to.

The conclusion is: Pester pester, pester!

I went to Wembley service centre again and had an argument with a clueless and rude twit who wouldn't acknowledge the fault with the home button. He just said it's working and that they'd changed the button and the flex underneath it. I said it's NOT working as it should, not to my satisfaction! He just kept saying I'm not meant to press the left of the button. He said there's nothing more they can do and that I would need to send it to Samsung. I left there saying to him "Clearly you have no idea how to speak to customers with your overly defensive, verging on aggressive attitude. I'll contact Samsung about returning it and YOU won't be getting a good review from me.." and walked out.

Then I called Samsung UK. Female on the other end of the phone was really helpful. She said if I want to return it to them, they would send me prepaid packaging as it's under warranty. Cool! She said it takes about a week or so to return it. She said they would either repair it, or they would send a brand new handset. They don't necessarily send refurbs as I've been led to believe.

But then she said why don't I return the phone to the shop. I said that EE told me I was past the 15 day period. She said nope, that's for the contract. She said under the sale of goods act I have 28 days to exchange a faulty product. Wow!

So I popped back to the EE shop and saw a different salesman from the one I bought the phone from, and explained that the home button doesn't respond as I expect it to. He says its not faulty. He said there's a rocker switch under the home button. I said "riiight.. and??" He was trying to convince me that the phone wasn't faulty and that this rocker switch can cause this inconsistency. I said I don't have that issue on my S2, there wasn't that issue on a friends S5, and the home buttons I pressed on the working S6 demo phones in their shop and other phone shops I visited were flawless. Therefore, mine is faulty.

I said "when I press the buttons on your operational shop demo S6 handsets the home button works as I expect. He said "the demo phones aren't real phones, they're test models, and are different from the phones you get". Lol? This guy was just talking rubbish. Then he says "right, because you've been back twice, I'm going to let you exchange the phone just this one time."

I said "hang on mate, what's with the 'doing me a big favour' attitude? This phone is faulty and under the sale of goods act, I'm entitled to a replacement for a faulty product". He said "you probably won't notice any difference in the home button on the new phone". Oh yeah? Well let's see.

Got the new phone, opened and tested in the shop. Home button... perfect!

Went back to that guy feeling rather smug, and told him I'm happy now. Shook his hand, said thank you and left.