[XDA Assist] RauLeonX:
Hello, first of all I want to clarify that it is quite translated by a translator, asique please to excuse if anything is not understood very well. I have problems with the guarantee of my smartphone. I bough a Elephone P2000 on Geekvida.com, the January 1, 2015 and it arrived on January 21. One day the cell was made a crack in the screen, but without any blow. I think that the mobile warmed up playing a very powerful gameand that, after playing, stops using the mobile and there had a sudden change of temperature (I am always in a room in which it is a little cold) and it was therefore it broke. This crack has been becoming bigger and bigger with the time but I did not want to take it to the guarantee why of course they would not arrange it to me and it would be a lot of time without mobile. On the other hand, on March 6 it was using the mobile and later I went away with the friends, asique leave the mobile in the pocket. Then I am going to use the mobile and the mobile was not igniting, I have done of all the possible tests and of nothing. I speak with those of Geekvida. com, and they said to me that he should send the mobile to the technical repair service, but for it they had to give me the direction (that gave me the sensation that they did not want to give it to me), after sending the mobile, the company of transport said to me that it had already delivered it, but they were saying that they did not have it, speak with the company of transport and with those of Geekvida and finally if those of Geekvida had it. After two days I asked those of Geekvida about them about my mobile, and they said to me that there was not entering guarantee that the screen has been broken by the client and that has received a side blow the phone (since I go over the phone has not received any blow). Since I have no money to buy another mobile I have insisted and threatened them with denunciations and bad criticism on them and everything what it was possible to do. Now they say to me that they are going to call me to the mobile to speak with me, but I have not even received this call, I am waiting for it, to see that they say to me.

The important thing: what can I use in my favor or in its against so that they arrange the mobile to me? I have been finding out, and the first thing that I have realized is that they have changed the guarantee politics of when I buy the mobile: does that serve to me to threaten them with something? Now they have a politics of very common guarantee and I have found out on her. And although on its page it does not put it, according to its guarantee politics I believe that I must not demonstrate anything before 6 months and the mobile does not have not if he wants 3 months. Also, the guarantees politics says that all the expenses it must be in charge of the company (Geekvida), well since they forced me to pay the postage and packing.

Not that to do but needed my mobile, also it is their word against mine and I swear that the mobile has not received no, also they only speak to me about the screen, when I ask them on other (that the mobile went out mysteriously and it does not light) does not answer me: What can I do? Please I need all your help. Thank you very much in advance.