yashsingh1/xdaforums huggingface dataset:
[General Topics] seal:
Here is the reply from O2 and my new reply.

"Dear Edward Choo

Thank you for your prompt reply,

I have already soft reset my device, I have to soft reset it daily because it is so buggy with the current Rom, I have also Hard reset it twice as I was trying to determine if it was conflicting software, after every soft and hard reset all the problems are still evident.

I mentioned in the first email that “If I use self diagnostics program on the device it FAILS the "Audio Loop-back Test" Is this part of the problem??” Does this mean the device is faulty because it doesn’t pass your software test. What should I do about this. What should I do about all the problems.

I also asked “What are you doing to rectify these issues, are you going to release a new Rom with these problems fixed???

I understand that this is a new phone and it is bound to have issues at the start and you can only do so many tests in the lab with software and hardware but the ultimate test is release it to the public and “TAKE NOTE” of the faults that you are told about and then create a new Rom that addressing the issues.... But there is no New Rom. Are you releasing a new Rom with the fixes, either WM5 or WM6?

Regards,

Gregory Lackey

From: O2 Support [mailto:support@seeo2.com]

Sent: Wednesday, 15 August 2007 6:52 PM

To: seal@orac.net.au

Subject: [Case#BH24816/1] Flame - TT1 - Hard Reset

Dear Gregory,

Thank you for contacting O2 Asia Technical Support.

With reference to your query below, you may want to try performing the below steps to rectify the problem:-

1. Remove the memory card from the device (if there is one inserted)

2• Perform a Soft Reset (Use the stylus and poke the reset hole at the bottom of the device).

Monitor the situation from there.

If problem still persists, you may want to perform a:

1. Remove memory card from device.

2. Hard reset. (Pressing Wireless Manager Button(Left side of device) + Camera Button(Right side of device) + Soft Reset Button(Bottom of device) simultaneously).

(for ATOM: You may be asked to press the green call and red end call button to confirm that you are performing a hard reset)

*A hard reset will erase all data stored on the device. It is advisable to backup your data (i.e. Contacts, Calendars, Tasks, etc.) via synchronization before performing a hard reset (if possible).

*By performing a full reset test resolution, we will be able to determine if the situation you are facing is cause due to software confliction. Furthermore, a "clean" device will result in more accurate test result. The test result will greatly advise us on the alternative solution for the problem.

Thank you.

Warmest Regards,

Edward Choo

O2 Technical Support (Email)

Asia Pacific Region

SACODE: ychoo#

For full listing of retail outlets and information on the latest products,

please visit http://www.seeo2.com"
[General Topics] Knightro:
Hi. Is there anyone who also has an issue on Flame not waking up by power button after suspended mode? Some says it is an hardware issue but this is my second unit experiencing the same. Please help.
[General Topics] jags1:
o2 really have to pull their finger out and do something now, telling ppl soft reset/hard reset over and over for eveything not gonna work, most annoying thing is, when you soft reset flame you may boil an egg easily while flame is struggling to wake up back to life.

one thing i love is,sitting in dark room and watching some scarey movie on flame,its really a theater in ur pocket but its not that everyone wants,theater in their pocket, they want to use features they paid for!!!
[General Topics] thierryb:
Sometimes. Often when I receive an sms message and have wifi on.

But most of the time: not.

Do you have this even with nothing installed ?
[General Topics] ianpac:
Not sure why everyone keeps knocking O2, they are just the brand reseller. The culprit here is Arima which is a small, newish development company in comparison with the big players. This means less people, less resources to tackle bugs. I am sure they will release an update eventually but it will probably take a few more months before it materializes. I doubt that the Flame is selling enough units to warrant more than one update so I hope it is comprehensive.

I am puzzled why O2 is not advertising the Flame. They do have *probably* the best PPC on the market currently so why they are not taking advantage of this and flaunting it is beyond me.
[General Topics] saman2184:
pls help

thanks

but i can not slove this problem .

i want new phon setting and like other's ppc :confused: for o2 flame .
[General Topics] amirmw833:
where to purchase?

hi every body

i want to travel to USA

and i will go to Atlanta and California ...

i want to buy 1 xda Flame from that ...

any body can help me where do i buy the XDA Flam?

and where do i can buy accessories of that?

if online shopping is necessary tell me the address of site for purchasing ...

thanks
[General Topics] thierryb:
You will not find the Flame in the US.

If you want to find it go in Australia or in Asia (Singapore, HongKong)

I have purchased mine on anythingoline.com.au
[General Topics] amirmw833:
thanks for your responsibility
[General Topics] seal:
Here is there Last reply, they want me to send it to get looked at and have no phone for a month,I paid nearly $1500.00 dollars, you tink it would work for at least a month before having to be fixed.....

Dear Gregory,

Thank you for contacting O2 Asia Technical Support.

With regards to your query below, if the issue is still not resolved after doing the hard reset, you may want to send the unit, together with a copy of the proof of purchase, your contact details and description of fault to the repair centre of the origin distribution region (Local Limited Warranty Policy) for our engineer to further examine the unit (base on your problem description), appropriate action will be taken according to what the engineer has diagnosed.

You can obtain information on the Service Centre and the Collection Points on the URL Links below:-

http://www.seeo2.com/support/template/RepairCenter.vm

http://www.seeo2.com/support/template/CollectionPoint.vm

*Please be advised that the all O2 Asia mobile devices are bundled with 1 year Local Limited Warranty coverage and a 6 months coverage for the supplied batteries, stereo headset, stylus and protective device case (policy terms apply). Users are required to produce the proof of purchase ( also known as receipt) as a warranty validation at repair centre to claim for a in-warranty repair.

If you are unable to do so, the repair centre of the country where the unit was purchase will take the manufacturing date as the start of the 12 months warranty.

*Please note that the currently released O2 devices(e.g. Flame) run on Windows Mobile 5 operating system. O2 Asia is currently looking into the possibility of providing Windows Mobile 6 ROM Upgrade/Windows Mobile 6.0 devices (no further news as of this moment)

Thank you.

Warmest Regards,

Edward Choo

O2 Technical Support (Email)

Asia Pacific Region

SACODE: ychoo#

For full listing of retail outlets and information on the latest products,

please visit http://www.seeo2.com
[General Topics] greatestkelvin:
Does anybody have the same O2 xda flame rom?

This is my latest ROM Version WWE_RC1070309

Bootloader Version V2.2C601

GSM Version P5C2

extRom version WWE_RM_070516
[General Topics] Fighter 77:
Model JRT-29 GPS & Software

I purchased the JRT- 29 Bluetooth GPS to use with the O2 XDA Flame.

The software on the supplied disc is called "BlueSoleil". Do I use this

or is there other Software?

http://www.navsync.com.cn/en/picture.asp?idtype=JRT29
[General Topics] jags1:
most important thing is actual ROM and i am sure everyone has the same WWE:1070309 don't worry about other numbers if they are even different,i will be very happy to see different ROM with less bugs but not sure when...! well i received my new mio a501 the tinest pda phone full of features and priced less than half of the price of my beloved flame, mio doesn't have wifi and its not 3g ,it has so many other cool feature and its sdio compatible,if i want i can get spectec wifi card for about 50 bucks and its wifi g same speed as flame,good thing would be it won't drop signal with every sleep mode :) o ye A2DP feature is bug free bluetooth stays on,with flame if i want to use gps i have reconfigure bluetooth settings every single time (very annoying) mio has built in gps , inever trusted any other built in gps but mio's because it lets me modify something and gps is just fast as external, mio has 2mp cam very sharp resolution better than flame and ye mio lets me use cam flash as a flash light too,surprisingly sound speaker 1w,sounds better than flame eventhough its got stereo speakers, another funky thing mio gave a windshield mount/car windscreen holder and there is a app in phone asks you if you want screen to switch to landscape mode automatically when placed in holder and when you take phone out of holder it automatically switches back to normal mode,i think iphone has this kind feature., o well it costs me only AUD520 compare to flame nearly AUD1400 and wats the difference? no 3g no wifi? , its quad band with edge with 1gb internal memory and as i said i can pick up wifi card for 50 bucks when i am about to die without wifi.

what i m saying is, i may pack up my beloved flame untill it gets rom upgrade,i thought my flame had less issues but looks like its joined all you guys slowly and i can't be bothered hard resetting it over and over, thats not a conclusion, so i may use my treo 750 for 3g and use mio for gps and some other stuff.

i am sorry my flame with vga set up goes back in box or may sell it.
[General Topics] seal:
I have the same but my Radio is P6A2
[General Topics] greatestkelvin:
thought it was a new rom

So those monkeys in O2 lied to me as it seems like everybody has the same rom as me. 2 weeks after purchasing my Xda Flame. The orange light of my O2 does not go off even if I charge it for 9 hours. I called the support desk and they told me to send it in for servicing. As it was within 1 month. They said they will change another new one for me. I brought it to the service center in Hong Kong. The next day when I picked up my machine. They said they did not change any hardware and insisted there was nothing wrong with it. They told me its a rom problem and they have upgraded the new rom. When I went home, I charged the machine for 10 hours and the orange light still does not go off. I hope everyone is aware that O2's support service sucks big time.

The next day, I complained to the shop where I bought it, they told me that Xda flame is not selling well because they do not have Windows mobile 6.
[General Topics] thierryb:
Your problems are already known.

First o2 support, you can read my signature.

Secondly, we all know that often the flame does not charge completely if you do not completely shutdown (long press on the on/ off button)

You can verify the charge with lot of free software like Ae Button plus. The voltage have to be 100% and 4.19v. You can read my posts in this thread on this subject.
[General Topics] thierryb:
Jags1

does the mio a501 is 3.5" vga?

I think that if you do not need this characteristics the flame is not really for you.

This characteristics is the main reason why people purchases this device. The Flame is alone in its category 3.5" vga phone without keyboard.

And it have wonderful additional features like 2gb of nvram.
[General Topics] thierryb:
Mine:

ROM Version WWE_RC1070309

Bootloader Version V2.2C601

GSM Version P6A2

extRom version WWE_RM_070516

RIL version v08.60
[General Topics] thierryb:
Bluesoleil software, as I know, is a advanced driver for bluetooth dongle, for Pc. So you do not need it to connect your ppc to your bluetooth gps.
[General Topics] king_dani:
i've come across this little beauty recently , Mio A501 i mean ,but as far as i remember WiFi was a part of specs, you sure it doesnt have one?

plus , would you be so kind to indulge us with a comparison of pictures taken by both here?
[General Topics] shaileshashar:
I heard on CNET Asia 4 months ago that o2 was testing wm6 on o2 flame.

Are they still testing ???

So much testing !!!

Are they going to come up with a super wm6 ROM with all our issues solved ?

Hope so.

[ O2, please let us do some 'testing' as well. ]
[General Topics] greatestkelvin:
Windows Mobile 6 on O2 flame

Looks like the engineers at O2 are not that smart as compared to HTC. They have been trying to fix the issues and problems on the O2 flame, but sadly they have not solved it. Even Asus have came out with Windows Mobile 6...
[General Topics] CWKJ:
Regarding the RED Led always on during charging.

It is an obvious bug.

Meantime, while waiting for the fix, here is how I overcome it, may not work for you.

1. I have the Battery % in "Today Screen" Turn On (not sure if this is really needed).

2. Goto Settings,

3. Goto Today,

4. Do nothing in Today,

5. Just click 'OK' to exit.

This should refresh the Today screen and the LED is correctly Green and the battery show the right %.

I think the problem is that the "Main Loop" in the software did not cycle very well to update every status of the PDA in standby mode. Powerup, do a today screen refresh may help.

Hope it works for you.
[General Topics] saman2184:
want

hi.

do you have new rom or new radio for o2flame?

i want this rom:D
[General Topics] CWKJ:
Possible to extract this?

GSM Version P6A2

extRom version WWE_RM_070516

RIL version v08.60

Mine is

P5C2

WWE_RM_070421

v07.76
[General Topics] djuri:
Do you have working ICQ client on Flame via GPRS? I've tried ICQ for pocket PC downloaded from icq.com page an IM+ 4.30, none of them was able to connect. Web pages in IE and opera are working well..
[General Topics] seal:
I just emailed this to O2 Support.....

"Dear Edward Choo,

I have read your email and don’t understand why you would ask me to send it to the service centre, sending it to the service centre is not going to do anything as the problems are to do with the current Rom and you have told me that you have no new rom’s that have fixes for any of the many problems.

I have sent you emails in the hope of receiving support for the problems that the Flame has, why would you ask me to send the phone to a service centre when there’s is nothing they can do. I have paid nearly $1500.00 for the phone, I am annoyed by the fact that the phone is plagued with problems and now you want me to go without a phone while your authorised service centre takes a week or two to send it back to me with nothing fixed because O2 hasn’t supplied a Rom with the problems fixed.

I ask you to please just be honest with me and don’t ask me to do things that are going to make me more annoyed, before you reply to this email please find out when you are going to release a new rom with the problems fixed. You mentioned in your last email that O2 was currently looking at the possibility of providing WM6 but I think you should concentrate on getting WM5 functioning properly so you can keep your current and future customers happy, WM6 would be fantastic but let’s just deal with the current issues.

Regards,

Gregory Lackey"

I am getting pretty annoyed with them, I don't think they realy care.
[General Topics] Menneisyys:
There are several other ICQ-capable IM clients; see the IM Bible at http://www.pocketpcmag.com/blogs/index.php?blog=3&p=1725&more=1&c=1&tb=1&pb=1 if interested.
[General Topics] ayakabob:
Why don't we just email O2 asking them to release the ROM, so we can edit it? it will save them having to deal with it!
[General Topics] ariebk:
Charge the Flame in the car

I find it very enoyn :(

i tested few chargers, 1000mA and even 2000mA!

nothing worked, i see the orange led and its looks like charging, but fir the most, it maintain the power as is or discharge it slower.

another isue, i need to "play" with the car charger to make it charge.

i use the

same

usb sync cable that i charge the flame on my desktop.

any idea ?
[General Topics] jags1:
bro,took pic with flame in normal room light with no flash and took pic with mio sitting at same spot same light with no flash, is that what you asked take pic by both? see the difference but i still love my flame...!
[General Topics] saman2184:
ARABIZER

this rom problem with arabizer .

not working and hang...need for update for radio and rom

________________________

imate jasjar

o2 flame

htc tuch
[General Topics] Tokyorob:
it's not the only one with Go Force 5500 my Sharp S01SH has it too (and a 800X480 screen)

Just wish it was better supported
[General Topics] ignar:
2112MB ROM? Hope it's not a typo ;)
[General Topics] JamesManios:
I am also thinking about getting this phone and reading this thread there was talk about games not working? Do regular games work, that would have worked for any other HTC-type phone? I realize they might not be accelerated, I just want to make sure this thing isn't going to have compatibility problems with old stuff.

Also, are they any specific complied movie players, (like CorePlayer) that use the GoForce? How is movie playback at full 640x480 with specific players and generic players?

The other XDA Atom style phones have a buzzing noise when in a call, (I think they are both my by Quanta or something like that), does the Flame have this buzz during a call?

Anything else that might stop me from getting one?
[General Topics] gogol:
No keyboard? :(

is TomTom running fine?
[General Topics] try4deepak:
This is said to be a VGA mobile. The applications and games of QVGA doesn't work. Even if it works the resolutions r not good. Can someone discuss about this?

Onemoreting, I already bought this phone with WM5. How the O2 will give a free updation to WM6? Even if they give, how to get installed?

TomTom works stupendously....:)
[General Topics] S1MB4D:
Hey

how do you do a hard reset of the thing damn hard to do it!:o
[General Topics] try4deepak:
I never tried to hard reset till date. But, i guess it is easy. Some of our mates might know about it...:)
[General Topics] S1MB4D:
lol

any time now guys please
[General Topics] ecsk2:
Any time now, what eactly?
[General Topics] S1MB4D:
how do you preform a hard reset on the flame i cant seem to get it done:confused:
[General Topics] sx1-doc:
S1MB4D

try to push the soft rest button with the stylus while holding the joystick up.

this works on my asus p525 ,maybe works on flame since the flame is an asus.
[General Topics] try4deepak:
Thnx leek!

But wer can we get the updates of O2 flame, if exists?

I came to know that O2 is suppose to comeout with a new mobile by the end of aug. with WM6. So, Can we expect some rom updation at that time?
[General Topics] fudgebottom:
XDA Flame

I've also purhcased an XDA Flame and working 100%, much better then my older XDAII. In both build quality and the screen is just WOOWW, you can make text SUPER small if you like and it's crisp as anything.

The phone also comes with some O2 applications that you can install at any time by running the "O2 AutoInstall" software.

Hear is a list/screen shots of the apps that come with the phone:

http://www.seeo2.com/product/XdaFlame/template/XdaFlameApplications.vm/n/value

http://www.seeo2.com/product/XdaFlame/template/XdaFlameApplications.vm/n/exclusive

So far so good...

Only question is where is the new section on XDA Developers for our XDA Flames?

Cheers

Fudge
[General Topics] leek:
That's up to the moderators / site maintainers.

Historically, despite its name being XDA-Devel and not HTC-Devel, XDA-Devel has only focused on HTC-manufactured phones.

In the past, all XDA phones were HTC phones, so this did not matter.

The Flame is manufactured by Arima Communications, not HTC (nor Asus nor Gigabyte, as some have speculated).

Personally, given how unique this phone is relative to others released right now, and given that many current and past HTC phone owners will use it, I think it deserves a forum of its own. I do not think that this will open the door for all kinds of non-HTC phones, and thus make XDA-Devel a general phone site, increasing noise and decreasing useful information.

Reasons a Flame forum would be okay:

The Flame is an XDA phone, which does not make it deviate too much from "XDA-Developers".

The Flame fills a niche unfilled for 2 years by any manufacturer -- a slim, portrait form-factor PDA phone with a VGA 3.6" screen.

The platform on the Flame is similar to HTC devices -- WM 5.0+. The Flame is not a Symbian or iPhone device, for example. Therefore the software issues, for both users and developers, are similar to HTC phones.

There will be many questions about upgrading and hacking the Flame, and XDA-Devel will be the best resource for that.

The customer base of the Flame is similar to the customer base of HTC devices. A clueless Flame user who's never heard of or seen an HTC device is unlikely.

According to pdadb.net, the Flame is the only PDA phone which meets all of these requirements:

Has 3.2" or larger screen

Has VGA resolution

Supports Bluetooth

Does not have a fold-out keyboard (slide-out is okay)

These requirements aren't asking for much, are they? And yet the Flame is the only one. Fortunately, it comes with many bonuses beyond meeting those simple requirements.

The Universal, Athena and upcoming Imate Ultimate 7150 have large VGA screens, but they have fold-out keyboards which, if you're like me, are useless (worst of both worlds: too small to use effectively; big enough to get in the way). I use a Stowaway BT keyboard when I need a real keyboard; otherwise I use the soft keyboard and stylus; these attached keyboards, even on my BA, are mostly useless (at least the BA hides it completely when you don't need it).

I vote for there to be a Flame forum.
[General Topics] leek:
There is an O2 Contact application which downloads updates. I have not tried it much yet. I think you must register first, possibly with your serial number. It has a username/password field. I will try it some more later.

I have no idea about O2's schedule or when WM6 will be available. However, even if O2 doesn't release it, people here will figure out a way to get WM6 on the Flame.
[General Topics] thierryb:
For hard reset, maintain the commanager button (left side, bottom) and the camera button (right side, bottom) and insert your pen in the soft reset hole. A special boot screen will appear asking you to confirm your action.
[General Topics] S1MB4D:
thanks! it worked! :):)
[General Topics] thierryb:
Sure. It's in the doc, and I have already tested it.

I have contacted o2 Support. They have not confirmed the wm6 upgrade.

I have contacted them because I have some small issues.

1/ With some softwares, the screen is splited in different pieces, and the same result is displayed in each piece, and stretched. it is the case with garmin Que and NoniGPSPlot.

2/ Memory card is not always visible after a wakeup or a softreset, sometime I need to reinsert it. It could be ok most of the time except when I need to do a backup or a restore with sprite backup which do a softreset before.

3/ I have a lot of duplicate entries in the notification database. They are added after softreset. I need to do some cleaning regularly with sktools.

4/ Sometime, simtool kit applications are not displayed or hangs.

But all these issues are really minors compared to the features of this device.
[General Topics] ecsk2:
Not having any keyboard is a requirement? :)
[General Topics] king_dani:
yup , that's exactly what i asked for , however , i didn't quit understand which one is which .

the one in right i assume is by Flame . so i gather mio has much better pics .but i also been comforted by some pics of other lads , who tested AF and night mode of Flame , and i thought there are pretty decent pics too , comparable to SE K750i

anyway , you were right , Wifi is missing and that's a huge minus.

but the price is tempting

thnx again
[General Topics] jags1:
there i saw some one selling spectec wifi b/g sdio card for 50 bucks,thats cheap aswell so if anyone wants wifi in it they can pick up that card, same speed as flame's wifi G, this is actually first time i saw wifi card B and G togather which is good for people using none wifi devices,now they can enjoy wlan too :)