[G 2014 Q&A, Help & Troubleshooting] kingshukhell:
Hi,

This is my first post on any forum and I really apologize if i am doing something amiss but please consider my problem and let me know if there is something wrong that i am doing with my phone. I am not posting this on any specific forum cause i have tried the solutions provided already and i dont know where to put this one. I am from India and just got a Moto G (2nd Generation) 2 days ago and it immediately upgraded to Android 5.0.2 Lollipop through the wi-fi. The first upgrade had some issues causing the screen to freeze and go black. I called Motorola support and they asked me to do a factory reset post which things started off fine till yesterday morning when I tried customizing the ringtone. I have tried everything, every hint provided in this forum, in you-tube and in Motorola support forums and the call centre support but to no avail.

Things I have tried:

1. Placing the .mp3 file in the Ringtones folder in internal storage and selecting the same from settings-> sound and notification -> ringtones. The ringtone plays fine on selection but doesnt play when a call comes in. The phone just beeps.

2. I have tried renaming the file. There were no spaces in the filename before but still tried renaming it. Again the ringtone plays on selection but doesnt play when a call comes in. . The phone still beeps. :(

3. I have tried converting the mp3 file to ogg and then placing the same file in the Ringtones folder. Same result.

4. I used a File Explorer to go to the external storage, play the file through the bundled player and set as ringtone. It shows 'set successful' but the phone still beeps when a call comes in.

5. I finally called Motorola support. They first asked me to reset once again which I did and tried all the above again. Still no luck.

6. A second support person asked me to make a new 'Ringtone' folder in the internal storage and put the mp3 file there and try. Didnt help.

7. The final suggestion was to keep the phone in safe mode for 8 hours and then restart and try. When even this didnt help I thought of posting in this forum.

Also, I observed that all the old mp3 names (of my previous trials) still being listed in the list when browsed through Media Storage even if the old files are removed from the Ringtones location (this is persisting even after multiple restarts of the phone). Surprisingly, on selection it still plays. The list gets refreshed only if i do a factory reset. I tried doing a cache reset but was unable to go beyond the 'Android in Distress' screen. Pressing the Vol Up key for 10-15 secs and then tapping the power key doesnt do anything. I tried it for more than 8 times since the morning.:crying::crying:

Please note that all my mp3 are of high quality (256 to 320 kbps) and mostly >6 MB in size. I didn't see any limits on either so haven't tried toning them down. Should I?

Please let me know if there is something wrong that i am doing or something odd with the phone? My first ever mobile phone was a small, slim Motorola (12 years ago)and i really dont want to return this one.

Could you please help me out? Sorry for the long post but just wanted to make sure I didnt miss any details.