[AT&T Samsung Galaxy S 5] garygilbert:
My conversation with a Live Samsung employee

My conversation with a Live Samsung employee:

Rachel:*Hi, thank you for contacting Samsung Technical Support. How may I help you today?

Visitor:*Hi. I have an AT&T s5 g870a... when will I get the 5.0 update?

Visitor:*Are you there?

Rachel:*Thank you for the device model number.

Rachel:*Yes, I am with you.

Visitor:*You are welcome

Rachel:*As of now the update is initially released for only Galaxy S-5 devices and it will be soon available for other devices also, if it is available it will be posted in the Samsung web page and also a pop up will be sent to the customers.

Visitor:*My mom has the regular s5... she hasn't gotten 5.0 either

Visitor:*Are we still connected?

Rachel:*It is only released for the carriers Sprint, Verizon, T-mobile.

Visitor:*When will ATT get it? This kind of delay is unacceptable

Rachel:*We are unable to speculate when/if this software revision might be available due to the fact that this might lead to inaccurate information and confusion. Should this become available, it will be posted on our website in the Samsung Download Center or you will be informed by your service provider. Please feel free to check with us periodically for updates.

Rachel:*Please try to check with the options from the carrier end also as.

Rachel:*The up dates for the devices are released by the carrier by OTA(over the air).

Visitor:*They pretty much are pissing all over there customers... I'm going to go to an ATT store and piss on their employees

Rachel:*You can also reach the carrier support team from the below toll free contact details.

Rachel:*Please contact AT&T support at 1-888-333-6651.

Click*here*to reach them online.

Rachel:*May I help you with anything else?

Visitor:*All they say is "check our blog"... well all s5 owners have been checking the ****ing blog for over a month now

Visitor:*You guys should drop ATT

Rachel:*I do understand your concern.

Visitor:*You said IF.... so we may not even get it!!!

Rachel:*You can give your feedback from the below web link, so that our technical team may make available sooner.

Rachel:*http://www.samsung.com/us/support/

Visitor:*So my phone isn't even going to get it??!!

Rachel:*No, it will be soon available, but we are unable to speculate the exact data.

Rachel:*You will get the update, the Phone is compatible for the 5.0 update, but the update is not released for it, it will be available soon.

Visitor:*Ok. Thanks... looks like I'm off to drive my car threw one of their stores.. that's how mad I am

Rachel:*I am sorry for the inconvenience, I would have surely helped if there is any information of the date from our end of the update release.

Visitor:*I'll try to not run over the Samsung display when I do it

Visitor:*Thank you

Rachel:*You're welcome. Is there anything else I can assist you with?

Visitor:*No... but some ATT employees are going to be in need of some assistance!

Rachel:*Thank you, it was pleasure assisting you, have a great day ahead.

Rachel:*Thanks for chatting with Samsung Support. If you have a minute, please click on the blue “X close” button to receive the transcript of your chat and fill out a brief survey to help us serve you better. Follow Samsung Service on Facebook, Twitter and YouTube.