yashsingh1/xdaforums huggingface dataset:
[Galaxy S6 General] Kur0ya:
Hello XDA friends,

I have been following the forum for about 3 weeks, literally refreshing and reading comments daily and finally dived in and registered.

I am an iPhone user now turning to Android. It will be all a bit weird.. anyway…

I have just ordered my S6 Edge (64gb Gold-Plat) on the Samsung website (because it said it was in stock) and have cancelled pre orders from amazon.de, handtec and mobile fun. So, now my order says "Preparing for Dispatch". Just wondered who else know how long it takes for this to become "Dispatched". I hope they work Saturdays in the warehouse.

Delivery options were only "1 business day" so I will probably receive on Tuesday. Has anyone else received a delivery from Samsung.com? Do you know what courier is used?

Thanks in advance! :)

Edit: I just went back onto the Samsung website and it says Out of Stock!!! ahhh… Bets that I just purchased the last scratched to hell version?
[Galaxy S6 General] Barff1984:
It'll be fine, don't worry. ...and welcome to android.
[Galaxy S6 General] Awais321:
I cancelled my black edge at eight which was still on order processed and ordered the gold when I read the comment on here saying it was in stock. My new order has changed to preparing to dispatch too so I'm guessing they have got the gold back in stock and not th e other colours. I'm hoping we get them next week. In regards to them being scratched.. We can return them anyway so no harm done

---------- Post added at 09:06 PM ---------- Previous post was at 08:56 PM ----------

I don't think it will be much different. The curve of the s6 edge is much less pronounced than people think. Judging by photos it seems the way the phone is held in the gear vr will negate any impact the curved screen has.. That's just my opinion though... I doubt they would market and sell it as compatible with the s6 edge if it made much of an impact on the experience
[Galaxy S6 General] Kur0ya:
Ok Thanks! :D

Currently using an iPhone 4, gave away my iPhone 6 to my dad. It is so bad… I think apple push more demanding updates and intentionally make the device slow to make people upgrade. Loading up messages takes 3-4seconds…

Have you dealt with Samsung online before? Do the shops deal with the online side? e.g. GAME online is totally different to the shops and once I got charged a double order and i had to send it back to the HQ as they rejected it at the store. #ballache

I live about 5mins walk from a samsung service shop, i really hope i dont ever need to use them...

Edit: oh and anyone who has ordered… use Quidco.

Date:	10th April 2015 20:29

Retailer:	Samsung

Purchase amount:	£760.00

Cashback amount:	£22.80
[Galaxy S6 General] WazzaF:
If you've ordered your Samsung Galaxy S6 from Samsung direct online and it now says preparing dispatch like mine, you will get it delivered on Monday. Samsung use UK Mail for there delivery but won't deliver on Saturdays (although UK Mail do deliveries on Saturdays but is more expensive). So hang tight, you should get a text on Monday with a time slot of when your phone will be delivered ?
[Galaxy S6 General] Super Chimp:
I don't find any real difference so far in the speed between my iPhone 6 & S6. Half the time it feels like people see what they want to see when it comes to device speed.
[Galaxy S6 General] WazzaF:
Oh and I've just went on the Samsung website and it now states "temporarily out of stock" for the gold S6 Edge 64gb.
[Galaxy S6 General] uktechguru:
No the Samsung eStore isn't separate from the experience stores per se as you can go to the experience stores for any issues with your phone. However their run by carphone warehouse staff and the shop is effectively carphone warehouse in disguise so any returns etc would have to be done online. You can initially take it to the store for warranty repair but if they can't fix it, it'll have to be sent off to a specialist Samsung service centre which you have to do through customer support on the phone. Bit confusing but that's how it is. If you bought in store then you'll end up with a carphone warehouse receipt which is why they won't deal with any returns from the online Samsung store.
[Galaxy S6 General] RCJ89:
so stupid Halifax wont let me order my S6 64GB in black, they keep declining my transaction even though they have already sent me a text to varify it is me trying to do the transaction!! im so annoyed and if it goes out of stock again, tomorrow when I go to the bank I am not going to be amused!
[Galaxy S6 General] Kur0ya:
Ahh ok great thanks. All my screen protectors are getting here monday too… how exciting. I hope he isnt as lazy as DHL guy. I live in some block of flats (not the bad type, the average ones with a lift), i buzzed him in and was cooking lunch. When I was making dinner I was like "hold on, there was delivery..." found out he signed it on my behalf and dumped it inside in the communal hall. Thing is when I went down to look for it, it was gone... Got my money back though… (sorry side tracking)

but isn't that because thats the same processor? I'm currently using an iPhone4, that was released on June 15, 2010. 5 years in tech is a bit of a stretch IMO…

Is the experience stores different to the service centres? Experience stores are ones with the models on display etc right? What would the ones be called in high end retail stores like Selfridges/Harrods/John Lewis? They sell Apple and I dont think they are 'Authorised' dealers. How good are Samsung at replacing the devices? Have you ever taken a device for repair? I guess its not quick right? Thanks for the insight.

Halifax have a 24hour call line. the number is 0113 242 2229. its 01 so included in your free minutes. Or 0800 015 1515 if you want landline free number
[Galaxy S6 General] Stan3k:
I had exactly the same problem last night. Rejected by my credit card twice, and then when Natwest cleared my card, Samsung decided to start blocking my payment instead as it decided I had too many failed attempts. I gave up and switched to Paypal and it went through fine.
[Galaxy S6 General] uktechguru:
The experience store is different from the service centre. The experience store is a shop with devices on display. Service centre is closed to the public.

Any other retail seller is just like another phone shop unless they have a specific Samsung section. You can find experience stores on the Samsung website.

I had to have my note 4 repaired and they're pretty quick. For example, ring on Monday, get the packaging on say Tuesday or weds, send it off at post office as it's usually pre paid special next day delivery, if you post say weds then they get it Thurs and send it back the following day, you probably get it back the following Monday by courier which is usually DPD.

I can't give an accurate review of how Samsung are with replacing devices as my experience with them was extraordinary, as in, not straight forward. Basically, the way Samsung work is that the engineers at the service centre have to try and fix it and unless they say they can't fix the device, you won't get a replacement. If the engineers fix it or say they can't recreate the problem you're having (in the most extreme circumstances) then you'll just get the same phone returned to you fixed (if there was a hardware problem). If there's any software issues, they just flash the latest firmware to the device.
[Galaxy S6 General] Kur0ya:
So do you think they swap your device for a new/refurb or are they just that quick turn-around for repair? TBH you see youtube vids of people dismantling and putting them back again in less than an hour so…

I liked the apple method or just turning around, reaching into the magical drawers and handing you a phone. But I've only ever had the nokia n93 (the camcorder one? think it was first phone with DVD quality video recording) and iPhones so this is going to be all very very new.
[Galaxy S6 General] RCJ89:
Thanks very much for the advice, I did the same and its now gone through so I am expecting a Gold S6 64GB on monday.
[Galaxy S6 General] uktechguru:
They're quick turn around repair as the serial number is the same on the phone when you get it back. They can't just swap it out without you knowing. And if they do agree that they can't fix whatever the problem is, they'll send you a brand new sealed replacement device.

Those people taking the phone apart and putting it back together are experienced and know what they're doing and have all the correct kit. For example, the adhesive that's used to stick the screen onto the main body of the phone is pretty difficult to unstick and you need to heat it correctly. If you don't heat it correctly to soften the adhesive enough, you'll run the risk of cracking your screen. The screens themselves can be brittle if enough pressure if put on a corner, like lifting the screen off the main body, and one wrong move and you've got a smashed screen or whatever. Personally, I can do it because I've done it before and have all the kit but I wouldn't do it to a device that was still in warranty. What's the point of running the risk of destroying your device when you've got warranty, right?

To be honest, Samsung is trying to do the apple thing with their experience stores but apple are unique in the sense that they solve hardware problems in store and have a loose policy on what the say can't be fixed. They obviously have customer satisfaction at their core and they just replace it there and then. Those units that they take off customers are then sold as refurbished units. Nobody else does that. You can't go on Samsung's website and buy a refurbished unit. So coming from an apple device, you will find it to be a very different experience. Just be reassured that you have warranty and Samsung will try to fix whatever the problem is but having a second phone handy helps in those situations where you have to send your phone for repair. Like I said, it's usually only a week. Bear it in mind though that Samsung will only replace if they find a fault they can't fix, so they're main priority is fixing the problem.

If you've purchased from a network then you can usually go to them first and they're sometimes more lenient with when the replace phones. Most will say that if the phone is sent for repair for a third time within a short period of time (a month or two) then they'll just replace the phone straight away. That's what I had with o2 when I got my first galaxy s. If you go to the network stores then they might give you a loan phone.

Carphone warehouse will send it to Samsung as they work in partnership with Samsung with the experience stores etc. I'm not sure about other networks but some shops like John Lewis will most probably deal with in house and might replace it quicker. If you bought from Amazon for example, they're really good at replacing if something doesn't work. They don't do the whole sending to repair centre etc because they're big enough to just send you a replacement like apple would. Not to say Samsung aren't big but compared to apple's £700bn cash pot, apple has the money to just hand a replacement to you without needing to first try to repair.
[Galaxy S6 General] H-Streety:
I've ordered my S6 today/yesterday through EE and it should be coming on Monday, confirmed by DPD, they collected it few hours ago which is really relieving reading some posts about not getting their phones. My question is, EE say that they will need a photographic ID, I won't be at home at the time but someone from my house definitely will. Do they need the ID of the person who ordered the phone or an ID of the person who's signing for the parcel? Or does DPD even care that they need it?

BTW: Not sure if it's helpful for people thinking about ordering from EE and worrying about the deliver of the device but I've ordered the 32GB black version of S6.
[Galaxy S6 General] Barff1984:
I ordered from the Samsung website, what's quidco?
[Galaxy S6 General] ste1164:
ITs basically a cash back website. If you go through the link on quidcos site you get some money off.

---------- Post added at 01:18 AM ---------- Previous post was at 01:17 AM ----------

Unfortunately you won't ever get a repair experience like apples. There is no swapping in the stores :( even apple have generally stopped doing that where they can. It usually takes a week for samsung to repair a device.
[Galaxy S6 General] Kur0ya:
[MENTION=6119798]leedsnyc[/MENTION]

yep, amazon are great, just get so many replacements of items and brand new in box too! Lewis' do good warranties, as I have been told.

[MENTION=1720598]Barff1984[/MENTION]

check www.quidco.com, your cash back can get you a case or screen protector!

[MENTION=2291887]ste1164[/MENTION]

ahh… ok, apple denied me a battery change under applecare for macbook and wanted £105. Thieves! Capacity is about 55% now.
[Galaxy S6 General] jai23:
Turned out to be pretty painless. Managed to pay off the device, cancel the contract and order the unlock code in a single 15 minute call.
[Galaxy S6 General] iCalculate:
They'll require the ID of whoever collects the phone
[Galaxy S6 General] Phil750123:
got my s6 edge black today from CPW after ordering at 6pm last night :) they threw in a free sd card which is confusing, but free is free! great service by them.

Can confirm it has no scratches, no pink on the screen with white background so im happy! And a plus it looks like my anker 5 port charger with a anker cable is charging it a near quick charge speeds. went from 20% to 60% in about 25 mins.
[Galaxy S6 General] lawtq:
Got my s6 32gb today in gold. Time for some being! Looks lovely. No scratchgate on s6's....yet anyway.

I'll see if my edge has it even it arrives
[Galaxy S6 General] gavinfabl:
Do you like it in gold? Did you order the Edge in gold..
[Galaxy S6 General] Barff1984:
of course he ordered it in gold....because it's gold and most probably did so because he preferred the colour...just saying, that was a bit of a stupid set of questions.
[Galaxy S6 General] lawtq:
Here's the thing, gold edge almost silver, gold s6 is a bit darker and more gold, better, not by much and I love it!! Beats boring black, looks more expensive.

Saying that I got the edge in black
[Galaxy S6 General] Kur0ya:
errr.. he asked if THE EDGE (NOT THE FLAT) was ordered in gold… bit harsh for flaming when you misunderstood.

(lawtq said the edge is black)
[Galaxy S6 General] lawtq:
I forgot how harsh xda can be lol.

Either phone is good, I think edge functionality will increase. So glad I went gold this time so might just keep the flat. Tempered screen protector just arrived 5 minutes ago with spigen slim gold case with kickstand. Looks lovely.
[Galaxy S6 General] Kur0ya:
can you share pictures once installed please? which make is it? and if you've had any past experience with them. (sorry for the interrogation)
[Galaxy S6 General] H-Streety:
Lucky haha, I've ordered using EE over the phone and mine is coming on Monday, longest wait ever.
[Galaxy S6 General] obsydian:
128GB Edge in Gold

Anyone recieved one of this spec or are these memory size all going to be late
[Galaxy S6 General] lawtq:
Not the best glass screen protector application ever I admit, but I just can't be bothered making it perfect like I used to. This one came worth a rear plastic cover too which is nice. Loving the case

Now full protection is on I'll test it. No discolouration on the screen which is nice
[Galaxy S6 General] WhiteHartMart:
What's stupid is that you haven't learnt to read properly ;) [emoji14]
[Galaxy S6 General] Barff1984:
my apologies...having a rough day. Didn't mean to snap.
[Galaxy S6 General] Kur0ya:
[MENTION=4294743]lawtq[/MENTION]

the front is disastrous… it should fit whole face… the back is good though, very good! which one was it? I dont think you mentioned the make of it
[Galaxy S6 General] lawtq:
Apologies I did forget the make and yeah I've given up on perfect front fit on these 2.5d glasses. It covers enough with no real halo/aura effect, and its feels damn smooth with good fingerprint repellent

http://www.amazon.co.uk/gp/product/B00UH8KKA0?psc=1&redirect=true&ref_=oh_aui_detailpage_o00_s00
[Galaxy S6 General] pifsworld:
Got my s6 edge but the gyro scope isn't working and camera buttons stuck in landscape mode plus it won't switch to landscape mode with any other apps anyone now if there's a way to check the gyro scope.????
[Galaxy S6 General] gtg465x:
Is anyone selling tempered glass for the back yet? You could run caseless if you had tempered glass protectors on both front and back.
[Galaxy S6 General] gavinfabl:
Thanks for feedback. I wish shops near me had all the colours in both versions, and they all vary in colour depending on how the light hits them. In my mind the colour can make or break the decision, for better or worse.
[Galaxy S6 General] Kur0ya:
Is it not sharp or bumpy with the glass protector not being edge to edge? tbh its better than nothing and a case ruins the phone aesthetics

check youtube, there are videos at MWC with the s6 edge in gold-platinum. Erica Griffin had a video with a gold-platinum and a green one
[Galaxy S6 General] 8roundsrapid:
Think yourself lucky . When I ordered from cpw , was told would come on the 10 th . Just rang to chase , now I gotta wait till 24 th ( 64gb white flat ) booo !
[Galaxy S6 General] superleeds27:
That's the 32GB bought in white off eBay then for £450.

Not a fan of white, but for the price! ill take it!
[Galaxy S6 General] uktechguru:
If you get a tempered glass with 2.5D curve then you won't get the sharp edges. The problem with some smartphone now is that the actual screen has a 2.5D arc where it touches the metal casing so people making the tempered glass protectors can't give you full screen coverage. If you get a screen protector with the 2.5D arc it'll have a smooth slope to the edges and won't look so much out of place.
[Galaxy S6 General] le_lutin:
Was that just a private seller or an actual retailer?
[Galaxy S6 General] RCJ89:
Take anything carphone tell you when it comes to things like this with a bucket of salt. I was promised by numerous branches and even online chat that the 32 & 64GB version of the black and white s6 would be available on the 10th, only the Gold 32 & 64GB and the 128GB in all colours will be available between 24th April - 1st May.
[Galaxy S6 General] 8roundsrapid:
To be honest I knew they were wrong , as I checked the website before ordering . But the guy was so shamelessly adament he was right that I held out a sliver of hope !
[Galaxy S6 General] superleeds27:
Private seller
[Galaxy S6 General] iCalculate:
Phone is almost flawless except for the flashlight problem. Also buying from EE phone came locked, paid £15 for unlock code on eBay :(
[Galaxy S6 General] jadaress1:
Hi, how long did it take for you to receive the unlock code? What seller did you use may i ask? Cheers.
[Galaxy S6 General] uktechguru:
You should have just asked EE to unlock it for you. If you ever but a sim free or even sometimes contract or PAYG, you should always try contact the network first to her it unlocked. Most if the time they will, especially if it was sim free because on sim free they can't actually lock the phone network.
[Galaxy S6 General] iCalculate:
It took just less than 24hrs to receive the code after I sent over my imei number. Here is the eBay listing

http://pages.ebay.com/link/?nav=item.view&id=121593232543&alt=web

Also EE has a policy where they'll unlock the phone when you're six months into the contract, but that's too long for me
[Galaxy S6 General] Hawke84:
God dont buy from samsung shop. samsung shop returns policy is crap! Have to return the phone due to a fault with the screen, got to wait 2 weeks before they will send a replacement. Oh and return the £30 voucher. Love the service!
[Galaxy S6 General] uktechguru:
That's rubbish! Even with a sim free phone? Surely they can't do that?
[Galaxy S6 General] uktechguru:
I'd complain as you purchased within the time period for the voucher. To be honest I wouldn't have gone to the shop, you should have rung customer support and you'll have had it sorted within a week. What did they say their reason was for returning the voucher? As I mentioned previously, the experience stores are run by carphone warehouse which is why they said two weeks and wouldn't give you a replacement. All they would do it return the phone to Samsung head office and they'd sort out the replacement. I would seriously complain to customer support. Ring the exec office of Samsung on

Samsung Head Office

Samsung Electronics (UK) Ltd

Samsung House 1000

Hillswood Drive

Chertsey, Surrey KT16 0PS

Phone: 01932 455 000

Or email them at uk.execoffice@samsung.com
[Galaxy S6 General] iCalculate:
Sim free or pay as you go they charge £8.99 as long as there are no outstanding balances on the account
[Galaxy S6 General] Hawke84:
That was ordered from online and dealing with customer services. I've got the email address for corporate and I've written an arsey letter because that's terrible service!
[Galaxy S6 General] Kur0ya:
oh dear… getting mine next week……
[Galaxy S6 General] uktechguru:
I had to deal with exec office for my note 4 as I was having problems with WiFi and Bluetooth. Eventually got a replacement phone. You'd expect Samsung to be more open with replacements rather than so uptight!

I ordered online and went to the Samsung store in Bradford but they were rubbish! Couldn't do anything about replacement and told me to speak with customer support because they couldn't do anything else.
[Galaxy S6 General] ombadboy:
I am glad I didnt budge and buy from Samsung hearing their about their terrible custom support. Was trying to call them on Friday as well; never got throught to them. Either no advisor available/they dropped the calls.

On a separate note I got an email from Amazon UK today that they will stock the S6 Edge within 7-8 weeks but 'probably sooner than that'.
[Galaxy S6 General] ste1164:
Did you return because of the fault? I just said change of mind and mine has processed already! They also said I could keep the voucher.
[Galaxy S6 General] jadaress1:
Hi, does anywhere besides the Samsung store have the gold s6 edges in stock? EE? Thanks.
[Galaxy S6 General] RCJ89:
You know what i funny, I am actually supposed to be getting a email from samsung about when I start my training etc after I was told my interview was sucessful last wednesday, I am still waiting now for this email.

On a side note like you I have been trying to contact samsung store regarding certain issues and all thats happened after pressing 4 to speak to a advisor after 2 mins of listening to music the phone cuts off!! very frustrating

an now something else more frustrating is I placed and order for my Gold S6 64GB on friday evening online, and it has been stuck on preparing for dispatch since. So I spoke to someone from customer service yesterday before closing time and they told me it will be dispatched tonight for delivery tomorrow.
[Galaxy S6 General] gavinfabl:
I have bought loads of phones from Samsung UK online store. Returned a few too. Never had an issue. Prompt refunds as well. I do know of a friend who had a horror story as well.
[Galaxy S6 General] Hawke84:
Yeah bottom half of the screen had a heavy pink tint. Looked at others in shop and none had it.
[Galaxy S6 General] ste1164:
I mean online if you say its a fault they make you wait but if you return and put the reason as you didn't want the device you get your refund sooner. They tried to do the same to me
[Galaxy S6 General] Hawke84:
Tried that. They said return the voucher. Effectively charging me £30 for poor QC. I'll see what they reply on Monday if they do...