yashsingh1/xdaforums huggingface dataset:
[Galaxy S6 General] LoverOfTech:
I personally kept my voucher and returned the defective Unit on Friday. I ordered another S6 unit via the online store due tomorrow. If they try to say return the voucher I'll ask them these questions. Did I pre order the device? Yes, was I entillied to the £30 voucher offer due to pre ordering? yes, was the Unit defective? Yes, did I olace another order? Yes. So if the defective unit was fine I'd of kept the unit? Yes so why are you demanding it back.

I would then ask them if they want their £30 voucher do they want me to send the new unit back so I can take my £ somewhere else, as I can'not understand why common sense is not being used. Not like someone would go out of there way to order a £600 phone just to claim a £30 voucher.

One thing. samsung is poor at is customer service. This is one area they'll never be able to compete with Apple especially having them ex CPW shops as experince stores, the customer service is poor to say the least. Lucky I know my text so don't need him. They spout a lot of rubbish to non savy tech people too.
[Galaxy S6 General] Kur0ya:
how does the voucher come? was it a code you redeem?

Also, can you not go to one of the CPW stores and swap your phone there (depending on stock)? or do you have to go through online customer service avenues?
[Galaxy S6 General] LoverOfTech:
That's the frustrating thing you can't take a Samsung online order to their SES. You have to send it back. Yes it comes as a voucher "thank you from Samsung £30" then code on the back.

Apple would send you a replacement and put a hold on your card. samsung want you to send them back the faulty unit they check then send you a replacment. No way was I doing that's when it was clear the unit was a dud. They seem like they'd try to fix then send me back same product. Lol. I Requested a refund on that order and purchased again.

Hope the alleged UK build is not at fault for the silly issue I had.
[Galaxy S6 General] Hawke84:
I'll see what happens on Monday, if I get anything from corporate... I've stuck a moan on twitter too.
[Galaxy S6 General] Jrhoop:
Anybody braved the CF root yet to get rid of some of the bloat?
[Galaxy S6 General] LoverOfTech:
Just be assertive and show them you bought the product intending to keep it. Not your fault your issues came to light. It's a £600 device after all that you pre ordered. If your taking another device it shouldn't really be an issue. If you have to go higher up then do so. I wouldn't stop until I got justice. That's just me mate.

Let us know whow it goes.
[Galaxy S6 General] Kur0ya:
think it would be worth going to the service centre than the customer service? mines £760… :/ more than iph6+ 124gb (I think, since i last checked)
[Galaxy S6 General] uktechguru:
Read back and you'll see that carphone warehouse run the Samsung stores but all orders are Samsung orders so you can't go to carphone warehouse like you suggested. Carphone warehouse doesn't mean Samsung and vice versa.

For the voucher, you had to pre order before the 9th of April to be eligible. If you did then the voucher comes with the phone. And yes it was a code to redeem online on Samsung website.
[Galaxy S6 General] uktechguru:
They don't reply to moans on Twitter lol. I've tried in the post, but you might get lucky!
[Galaxy S6 General] uktechguru:
You can't go to the service centre, I posted previously that service centre are shut to the public. You have to go through their customer support to get a phone repaired under warranty.
[Galaxy S6 General] Kur0ya:
ahh ok thanks, still trying to get the whole gist of it, I got it now. ugh i hope mines okay or its going to be ages till i can get it right (especially with low stock)
[Galaxy S6 General] trancem:
Hi guys. Couldn't wait for the Gold one any longer so finally bought one!

Got a good deal off Gumtree I think. Brand new sealed 32gb in White for £550 with a free wireless charger. How do I register my device with Samsung for any warranty issues etc?

Got my Nillkin front and back tempered glass protectors on (fitment is ****e mind as it doesn't cover the whole front/back) and also got my Spigen clear case on!

Is samsung smart switch the best way to transfer everything over from my S4? and I'm guessing I need a different sim card?
[Galaxy S6 General] Hawke84:
Smart switch works pretty well. Don't need a sim in the old phone, works over WiFi direct. Doesn't transfer app data but works with texts etc
[Galaxy S6 General] trancem:
thanks i'll give it a go.

I mean will my SIM from the S4 work in this? or am I right in thinking the S4 has a micro sim and the S6 has a nano sim?

Will be home soon to check and have a play!
[Galaxy S6 General] Hawke84:
Oh yeah you will need a nano sim. S4 has micro sim.
[Galaxy S6 General] trancem:
Cheers bud. WIll pop into Three store tomorrow.

I'm home now so time to transfer everything over :)
[Galaxy S6 General] uktechguru:
To register your device for warranty, visit Samsung and from the burger menu on the right, go to my Samsung. Register if you don't have a Samsung account or log in with your existing Samsung log in details that you used when you first started you phone in the setup.

You'll need your serial number and date of purchase. Serial number can be found in about device and then status.
[Galaxy S6 General] Hawke84:
Three store will charge you £5 for a sim card. Need to call and get one sent to get it free....
[Galaxy S6 General] trancem:
Thanks mate :)

No way, even though it's only a fiver, that's a joke!
[Galaxy S6 General] uktechguru:
Has anyone tried the wireless charger that the s6 comes with from some retailers? Wondering what kind of amperage it's giving out. Of someone could test it with the app called Ampere from play store is appreciate it. Most three coil wireless pads give between 1000 and 1500 mAmPH which works a lot better than other wireless charging pads
[Galaxy S6 General] trancem:
Just done this now. Using Samsung Wireless Charger (model no. EP-PG920IWE) that came from CPW

don't know if this is good or bad?

The fast charger is rapid!!! Went from 2% to 55% in about 17 minutes

Trasnferred everything over using Smart Switch too :)
[Galaxy S6 General] trancem:
Forgot to attach pic!
[Galaxy S6 General] uktechguru:
Did you fast charge with the wireless charger? There was some confusion about whether fast charge was only with the USB plug or with the pad too. Can you possibly check the average amps it's giving out using that app I suggested?
[Galaxy S6 General] trancem:
Pic is above I forgot to attach it lol!

Fast charge with the USB plug. It is seriously quick compared to my S4.

Trying out the wireless charger now so will be able to report back soon
[Galaxy S6 General] uktechguru:
Cool, thanks! Seems it's giving quite a low charge on the wireless pad. Give it a go and see if it gets above 430. I would have expected it to be a lot better to be honest.
[Galaxy S6 General] trancem:
Yes it did. It shows you the max on the pic which was 490 i think.

It actually started at over 500 but then I took the phone off the wireless charger, and only took the pic when I placed it back on.

It was measuring every few seconds and giving out different readings.
[Galaxy S6 General] uktechguru:
Ah right I see. It takes time to settle, about 10 mins before it gives off the best high and low but the charge fluctuates, even if charging with the fast charger. I have a few wireless pads. Nearly bought the Samsung one that you have but wanted to see how it performed.
[Galaxy S6 General] trancem:
Yep. Been charging on the pad for about 10 mins now and it's moved about 8%. Compared to over 50% in around 18 mins earlier. So the Wireless Charger doesn't seem to be "fast charge"

Seems pointless to me?

If my phone is placed flat down on the wireless charger (therefore I cannot use it) - Why not just plug it into the USB plug in the first place?
[Galaxy S6 General] Kur0ya:
thats impressive. is the battery calibrated?

well I think wireless charging will be good for over night. people suggest that keep plugging and unplugging phone using the micro usb will hurt the port?
[Galaxy S6 General] trancem:
What do you mean by calibrated?

I've not done anything to the phone. It doesn't have an active SIM Card in yet either
[Galaxy S6 General] Awais321:
Might be getting my edge tomorrow from Samsung website.. Hoping it's not faulty..
[Galaxy S6 General] Kur0ya:
well I've been told to get better battery stats by letting battery run out (phone shuts off) then charge to 100%? something to do with flow of electrons and a full charge fixes it and gives you accurate readings? research it for a better answer but thats the crux

scrap what I said and have a read of this: http://www.androidpit.com/how-to-calibrate-the-battery-on-your-android-device

whats the status of your samsung order? which colour and size? I think ill get my samsung on tues (edge, 64gb, gold)
[Galaxy S6 General] Awais321:
Same as you. Preparing to dispatch on that so I'm guessing tomorrow or Tuesday?
[Galaxy S6 General] trancem:
Well it went down to like 2% so I believe that is good enough lol!
[Galaxy S6 General] Kur0ya:
mines the same, 'preparing for dispatch' means dispatch on monday and delivery tuesday. Someone I know on this forum rung up on saturday to ask.

check my prev comment again, found a link which is totally diff, my method is good for MacBooks (what I did it on)
[Galaxy S6 General] stephen1992:
You sure? This is on the Samsung Shop FAQ's

imgur.com/hIMXBzh DOT png (Not got enough posts to have hyper-links or images yet unfortunately)

I ordered mine about 7:30AM on Friday with Express Delivery and been at Preparing for Dispatch since Friday afternoon but surely this mean it will be coming on Monday hopefully?
[Galaxy S6 General] Kur0ya:
yeah.. like if it was dispatched it wouldn't say preparing? and the guy I am spoke to said he rung up and they said it would be dispatched on monday. so if its dispatched monday, you would get a text on tuesday morning giving you the hour window they are delivering

UKMAIL deliver on saturdays so if it was dispatched (like that image says so) you should have got text saturday morning and delivery attempt on saturday.

just saying don't get hyped about tomorrow because it probably will be tues. I hope we get it tomorrow but like its unlikely and most probably tues.
[Galaxy S6 General] geovass:
Are all of you guy's ordered the edge model from the Samsung Website? I also have ordered mine (edge/64/white) on the 20th of March and the order is still marked as "ordered processed".

Sent from my Galaxy Note Edge
[Galaxy S6 General] Kur0ya:
whattttt! order processed is behind 'preparing for dispatch'. did you order it when there was no stock? probably no stock thats why yours is stuck on that? there was a brief period on friday where there were gold ones available, when I got mine and checked back, it said sold out.
[Galaxy S6 General] geovass:
Yes, when I ordered the dispatch date was the 10th of April :(

Sent from my Galaxy Note Edge
[Galaxy S6 General] Awais321:
I had a black edge stuck on order processed but saw the gold one change to buy now on Friday so ordered that. That changed to preparing to dispatch by Friday night so I cancelled the black one.
[Galaxy S6 General] WazzaF:
Mine has been saying "Preparing For Dispatch" since Friday afternoon and When I called Samsung up yesterday, the girl I spoke to said i should receive the S6 Edge in Gold by Tuesday. But I'm thinking I could be tomorrow 2 (Monday) either way the girl at customer service said I will receive a text in the morning on the day it will be delivered giving me a time slot. I'm just going to expect it on Tuesday, that way I won't be disappointed if it arrives on Tuesday as I know the weekend delays things slightly.
[Galaxy S6 General] Kur0ya:
you in the UK? maybe you should call them and ask them wtf is going on. I thought i saw some of the whites available.. might not be but thought i saw it available..... ugh, crazy... you should probably call them
[Galaxy S6 General] geovass:
Yes, I am based in the UK. I gave them a ring last Wednesday where I realized that my order hadn't change status. They said due to high demand and/or availability the device will be shipped on the 24th with a possible delivery date on the 27th.

Crap crap crap! And unfortunately there is nothing I can do about it..

Sent from my Galaxy Note Edge
[Galaxy S6 General] WazzaF:
This is what I wrote on Friday 10th April

Well I ordered the gold s6 edge from Samsung UK online store on the first date of pre-orders and when I first put the order through it said delivery date of April 10th. Then because I entered in the wrong card details I had to re-do the order and it was only 5 minutes from when I did the original order and now the delivery date had changed from the 10th of April to the 24th. Since then it's been saying "ordered processed" until today where it has now changed to "preparing to dispatch". I have also noticed that you can buy the gold s6 edge 64gb from Samsungs website and it says "In stock" unlike the black and white one which states "dispatch 24th of April" I've also noticed that Three online site states the 17th of April for delivery date of the gold s6 edge and the 21st of April for the other colours. The point I'm getting to is that Samsung have manaufacted a **** load of Gold S6 Edges 64GB in the past week or so as it proven very popular and now seem to have more of the gold models than of the White and Black.

A couple hours after writing that, the Gold S6 Edge sold out on Samsungs website
[Galaxy S6 General] trancem:
Is there no way to sort the Applications alphabetically?

Im sure on a review video next to the Edit option at the top right there was another A-Z option, but cannot for the life of me find it on mine!
[Galaxy S6 General] LoverOfTech:
Just thought I'd help some out. Mines currently says "preparing for dispatch" on Samsung site although I had a text message on Friday saying dispatched and tracking number upon checking it on Sat it was with UK mail and is due for delivery.

My first S6 recived on Thursaday was still saying "preparing for dispatch" when it was in my hand. I couldn't get a returns until late Friday as it never said delivered until over 24 hours later.

My feeling is their systems are running slow and some of you might get your phones tomorrow. Key factor could be if you got a text or on your order it says preparing for dispatch but has a tracking code next to it, as mine does. Click on that and it takes you to UK mail site.

Hope this help.
[Galaxy S6 General] Jrhoop:
http://xdaforums.com/showthread.php?t=3074272
[Galaxy S6 General] Kur0ya:
I think all of ours is just preparing for dispatch with no tracking code and no text message. if samsung rep says dispatch monday and delivery tues, surely that is that?

anyway, just hope it comes next week and is perfect.
[Galaxy S6 General] WazzaF:
LoverOfTech could be right though and some might get there phones tomorrow. I'll let you guys know as soon as I get a text from UKMail or if the delivery status changes with Samsung.
[Galaxy S6 General] Kur0ya:
yup, ill let you know too, goodnight! :D
[Galaxy S6 General] WazzaF:
Goodnight ?
[Galaxy S6 General] tiptop10:
New here, was reading this and thought I needed to weigh in because I'm in a similar position. I'm like 90% confident parcels will be delivered tomorrow if you ordered on friday afternoon/morning. Its express delivery which means it could dispatch and be delivered within 24 hours. On weekends it means it dispatches on saturday and delivers on monday. Though I was confused why mine still said "preparing to dispatch" the other guy up there explained it well enough that the system could be out of sync. I went back on my samsung order to check and yup, still says "preparing to dispatch" but it has a tracking number which takes me to the ukmail website. According to that website my parcel is with them and just awaiting to go out for delivery(has been there since 11/04/15). expected delivery is 13/04/15 (monday). So maybe you should check for that tracking number on the samsung website :) .
[Galaxy S6 General] Awais321:
I ordered 8pm Friday so I'm guessing Tuesday for me
[Galaxy S6 General] WazzaF:
I have and there's no tracking number or link to UKMail website
[Galaxy S6 General] tiptop10:
So, right next to (right under) "preparing to dispatch" it doesnt say anything? Mine says "track your shipment[bunch of numbers]". maybe you ordered after 4pm.
[Galaxy S6 General] lawtq:
Cause I've driven myself crazy with to edge or not to edge I'm picking up a gold 64gb edge tomorrow morning from o2 store a mile away to see if I prefer it to my gold s6.

Was originally waiting for a black edge but the gold 6 made me switch. Love the gold colour now too much

Ordered from o2 online this evening, was expecting Tuesday delivery but upon checkout noticed store pickup option! Typed in postcode and by the luck of the gods out of stock everywhere for the gold.... Except my nearest store!...... I jumped on that ass faster than a Bruce Lee kick!

Will see if edges really sway me
[Galaxy S6 General] RCJ89:
I am the same, my Gold S6 'Flat' 64GB has been stuck on preparing for dispatch since friday night, I called on saturday and was told should be Monday,Tuesday the lastest. As of now its still showing preparing for dispatch so I am just going to expect it to come on tuesday which means I wont be able to play with it until tuesday evening as I have work between 11-9:(.
[Galaxy S6 General] ste1164:
Have you got a return label? I also had to wait until late friday/saturday to process my return and all I see on the store is 'Waiting For Return Completed' but I haven't had any emails.
[Galaxy S6 General] gavinfabl:
No deliveries occur over weekend. Tracking item via UKMail will reveal its within a few miles of your house right now for delivery today (Monday) :)
[Galaxy S6 General] ste1164:
Oh I have my tracking number I got it on friday :) its already at the UKMail centre near me! I was talking about the device I'm returning. I still dont have a return label for some reason.
[Galaxy S6 General] ermacwins:
£50 off with o2 priority

http://www.hotukdeals.com/deals/sam...-o2-priorities-549-99-currys-2185016#comments
[Galaxy S6 General] tanv28:
I pre ordered the s6 edge in march and then 4th April when I changed my mind on colour. Both orders were scheduled for 24th. I then managed to get my brother to go to the Samsung store on 10th April as I had no luck calling them. He was able to order black s6 edge in store for delivery on Saturday and amazingly it has arrived as promised! They said they have unallocated stock that isn't on the system as yet and not showing for online purchase. Might be your best bet to order in store as it worked for me. I've cancelled my online order now.
[Galaxy S6 General] geovass:
I think it may be a colour problem? Has anyone you guys got a white 64 edge one?

Sent from my Galaxy Note Edge
[Galaxy S6 General] Kur0ya:
yeah no tracking or anything.let us know the condition when you get it please!!
[Galaxy S6 General] ombadboy:
I am sticking to the S6 Edge.. Just need Amazon UK to open up pre-orders
[Galaxy S6 General] Super Chimp:
Well the Edge's price is pretty eye watering even on Amazon.de & I guess people have decided that a curved screen isn't worth that kind of markup.
[Galaxy S6 General] marcochapita:
I was getting the 64gb but I guess I have to go with 32gb to have the edge, and I'm going to buy on Amazon.es because it's going to be cheap comparison with Amazon UK. Because of euro value now
[Galaxy S6 General] uktechguru:
I've noticed some networks are giving free stuff with the pre order. Carphone Warehouse are giving a free Samsung world charger which is the over down at MWC15 and o2 are giving a free fitbit band worth £99. Wonder why Samsung UK haven't done anything like Italy. Anybody seen any other extras offered?
[Galaxy S6 General] Outcasst:
Went in the Three store today and they said they will start pre-orders at 9am tomorrow.
[Galaxy S6 General] gavinfabl:
The reason why Samsung hasn't offered any freebies is because the don't have to . Their customers are the networks not us. And the networks want to push contracts first and get a bigger margin with early adopters. Samsung will keep supply tight to keep early pricing high, similar to what they did with the Note 4.
[Galaxy S6 General] uktechguru:
It is a shame really but I get what you mean. I'm waiting for the time being. I've got my Note 4 although I really do like the s6 edge. See what reviews are like and when price deceases later in the year. Not sure if I'll wait until the Note 5.
[Galaxy S6 General] uktivo:
Will an order placed with amazon.de show in your UK account?
[Galaxy S6 General] gavinfabl:
No, but you can log in to the amazon.de website using your UK credentials
[Galaxy S6 General] Protagoras:
No. You'll have to go to Amazon.de to see your order. But you'll receive your emails on the same account, and it's using the same bank details, address, etc.
[Galaxy S6 General] uktivo:
Ok gone with a white 128gb edge from Amazon.de
[Galaxy S6 General] uktechguru:
128gb for the price of 64gb on Samsung website = great deal! Just hope you get it soon after launch!
[Galaxy S6 General] Lympe:
did you get the free wireless charger as well?
[Galaxy S6 General] tanv28:
Is there any news on when any other uk companies might start sim free preorders for the s6 edge ?
[Galaxy S6 General] uktechguru:
Not that I've seen. You can technically buy it outright from networks by choosing a lower tariff which will then put the upfront payment up to the amount for the phone, but seems only some allow this. O2 have this option but they charge a whopping £849.99 for the 64gb edge instead of £760 which is what Samsung had listed on their site.

Carphone Warehouse usually have sim free but might be closer to launch date before it will be available.
[Galaxy S6 General] tftftf:
Just ordered the 32GB S6 from Amazon.es, £698.94 (£505.78) delivered seems pretty good, and a few quid cheaper than getting it from Germany, although there is no estimated dispatch date on Amazon.es. Never thought to use European Amazon branches to deliver to the UK; hope the delivery doesn't take too long.

Not sure what accounts for the difference, but here is the break down:

Amazon.es:

Amount of products:	EUR 577.69

Shipping and handling:	EUR 4.76

Total amount before tax:	EUR 582,45

VAT:	EUR 116.49

Total order:	EUR 698.94

Amazon.de:

Order Summary

Article:	EUR 704.88

Packing & Shipping:	EUR 5.71

Total Amount:	EUR 710.59
[Galaxy S6 General] trancem:
Hi guys, I am new here

What's the difference between ordering from Amazon UK and Amazon ES/DE?

Apart from getting it cheaper, is there anything different with the phones? For example International version etc?

I am going to be placing my pre order tonight and if there is no difference in the phones, I may as well save some money!
[Galaxy S6 General] Bilhouse:
I have ordered before from Amazon.de and often import phones from America and China. With Amazon.de or any other European country, the only difference is usually the plug.

Most recently with the LG G3 3GB model I ordered from Germany the only difference was their charger. Even the packaging was in English. Nearly all phones run off a single common European or International firmware with support for a host of languages including English (UK).
[Galaxy S6 General] Protagoras:
I second that: I also have a 32GB LG G3 from Germany, everything was in English, and the hardware / firmware were exactly the same version you would find in the UK (if the 32GB had been available in the UK, which it wasn't). Of course, that doesn't mean Samsung will not put a different firmware in the German S6, but I can't see why they would do that....
[Galaxy S6 General] Protagoras:
Amazon.de just added an estimate delivery to my pre-order for the 128GB S6: Saturday 11th to Monday 13th :)

So it looks like they'll ship them on day 1, good news :)
[Galaxy S6 General] WazzaF:
No txt or changes this morning. Looks as though mine will be delivered tomorrow. Will keep you posted.
[Galaxy S6 General] Barff1984:
I'm in the same boat, ordered on Thursday... Still saying preparing dispatch.