[ONE Android Development] jgcaap:
Justine (OnePlus)
Sep 5, 01:20 CST

Hello Jorge,

Good day!

Thank you for your response.

We sense your urgency resolved the problem. On the other hand, I had back tracked all the messages on this thread as well as your concern, which a Power adapter replacement. Base on our records with the order number 1600105942 dated Sep 5, 2014 , your device warranty for 24 months ( 2 years ) had exceeded already from the day you first received the device. I am sorry to say but we can no longer process your request.

Thank you for your understanding.

Kind regards,

Justine

Jorge Ayre
Jorge Ayres Pereira
Sep 4, 19:58 CST

I know sometimes is hard to work in the client support. But I ask to please read all the messages when you change the operator before replying. I'll problably buy an OP3 as soon as you have it on stock. The good impression the company gives on client support, is the safety feeling you give to the client that i'll invest money but i'll get also proper support. I know OnePlus company has been doing good efforts on trying to improve itself and get a name in the market. Thats one of the ways. I'm currently waiting the replacement for my charger as it simply doesn't charge my phone. The problem is the charger because I tested with another OPO Charger and it charges fine. Also charges fine by USB port.

Thank you,

Jorge

________________________________
De: Justine (OnePlus Support) <support@oneplus.net>
Enviado: 3 de setembro de 2016 22:31
Para: Jorge Ayres Pereira
Assunto: [OnePlus] Re: Re: [OnePlus] Re: About RMA

Justine
Justine (OnePlus)
Sep 4, 06:31 CST

Hello Jorge,

Good day!

Thank you for reaching out OnePlus Technical Support.

My name is Justine from Repair, Return and Replacement. I'll be handling your ticket as for this moment.

Kindly elaborate to us more your issue for us to better assist you. Meanwhile , provide us the following information:

1.) Order number of the device?

2.) IMEI of the phone?

3.) If you already created a repair request, please provide us the number that can be found at your oneplus account on our website.

Looking forward for your response.

Kind regards.

Jorge Ayre
Jorge Ayres Pereira
Sep 3, 01:58 CST

Hello... I'm still waiting on this issue... Thanks.

On Aug 27, 2016 17:19, Jorge Ayres Pereira <jorgeayrespereira@hotmail.com> wrote:

my address is correct. The phone number is +351917169651

________________________________
De: Sam (OnePlus Support) <support@oneplus.net>
Enviado: 27 de agosto de 2016 16:15
Para: Jorge Ayres Pereira
Assunto: [OnePlus] Re: About RMA

##- Please type your reply above this line -##

Your request (689645) has been updated. To add additional comments, reply to this email with your message typed above this line.

[Sam]

Sam (OnePlus)

Aug 28, 00:15 CST

Hello Jorge,

Thank you for your cooperation.

We will have to quickly verify your picking up address & shipping address before creating the RMA (Return Material Authorization). This is the address we have based on your OnePlus account.

Jorge Ayres Pereira
adress xxxx

In case you want to specify a different picking up address & shipping address, please provide the shipping address using the format below so that we can update our records:

First Name:
Last Name:
Street Address:
Apartment #:
City:
State/Province:
Zip/Postal Code:
Country:
Telephone (please include country code):

Please let me know if you have any questions.

Best,
Sam

[Jorge Ayre]

Jorge Ayres Pereira

Aug 26, 02:37 CST

Here are the pictures. Anything else you need?

Attachment(s)
IMG_20160825_193513.jpg<https://oneplustech.zendesk.com/attachments/token/dTAguBN7dwOtthqw0an8p1inB/?name=IMG_20160825_193513.jpg>
IMG_20160825_193506.jpg<https://oneplustech.zendesk.com/attachments/token/ADikqRG8BRqfmCMSGSAM8jFT2/?name=IMG_20160825_193506.jpg>
IMG_20160825_193501.jpg<https://oneplustech.zendesk.com/attachments/token/9SgBrfUnMlgtJ1R7aWok1FzQX/?name=IMG_20160825_193501.jpg>
IMG_20160825_193455.jpg<https://oneplustech.zendesk.com/attachments/token/Zj3LmySpfaarkJMofXFbGdJvg/?name=IMG_20160825_193455.jpg>
IMG_20160825_193449.jpg<https://oneplustech.zendesk.com/attachments/token/4cp0z78yFz5JJTEKUJlGuSYoK/?name=IMG_20160825_193449.jpg>

[Blaire]

Blaire (OnePlus)

Aug 26, 00:18 CST

Hello Jorge,

Thank you for the response.

I do apologize for the inconvenience. Yes, the charger is also cover with the 2 years warranty as the same as for your device. Can you also provide the order number that associated with the device, it is for verification purposes.

Please provide a few clear photographs of the accessory as we will need to inspect it by ourselves before we can approve a replacement.

We will also need to confirm that the address from your OnePlus account is still correct:

Jorge Ayres Pereira
Rua da telheira, 406 3 DRT FRT
VILA NOVA DE GAIA, 4405-907
Portugal
T: +351917169651

Please let me know if you have any questions.

Best,

Blaire

[Jorge Ayre]

Jorge Ayres Pereira

Aug 25, 04:22 CST

Please is very simple to diagnose in case you read my question. Do you provide warranty for the charger?

My charger isn't working, but it works with another oneplus One charger. It is a yes or no question. I believe is easy.. :/

[Drew]

Drew (OnePlus)

Aug 25, 03:57 CST

Hello Jorge,

Good day!

Before we proceed, to further diagnose this issue, we will need clear pictures or videos illustrating the problem.Once we receive a confirmation from you, we will be happy to assist you further.

Best,
Drew

[Jorge Ayre]

Jorge Ayres Pereira

Aug 25, 02:25 CST

Why don't you just say a yes or no? Is more complicated. :/

[Drew]

Drew (OnePlus)

Aug 25, 01:50 CST

Hi Jorge,

Thanks for reaching out!

To view our Warranty Policy, please visit your local OnePlus site https://oneplus.net/, choose your country or region, then scroll down to the bottom and click on "Privacy and Legal".

Sincerely I just lost completly my interest on buying an Op3.... :\ I sincerily cannot understand their way of providing support.