yashsingh1/xdaforums huggingface dataset:
[Verizon Galaxy S 5 Q&A, Help & Troubleshooting] donbudafuko:
Ok so I'm thinking of switching to us cellular but not sure if it's a good to go to an if the rooting conunity is good as well...what r u takes on us cellular an what u think would be a better company then verizon? Also what phone should I switch too I live in des moines, Iowa an really need some feed back an info...thanks xda community
[Galaxy S II Q&A, Help & Troubleshooting] blackfire74:
Hello, I know it was common issue mentioned million times but I have kinda different question. I run 2.3.6 XWKL1 firmware and I don't have noise cancelling option even during a phone call, although people on the other side tell me they hear big echo sometimes instant, sometimes like 1sec delayed. It started to happen few months ago.

Is it possible, when I experimentally updated firmware to 4.1.2 and revert back (from CWM backup), that 4.1.2 has the noise cancelling turned on and it switches permanently on even when I revert back to gingerbread?
[Galaxy S II Q&A, Help & Troubleshooting] Saber:
This feature is firmware related. Reverting back to GB from JB will not keep your noise cancellation settings.
[Galaxy S II Q&A, Help & Troubleshooting] blackfire74:
That means the only option to get rid of that delay is to open the phone and put a piece of credit card onto a speaker module?
[Galaxy S II Q&A, Help & Troubleshooting] uwannabananababy:
Try a piece of tape over the noise cancelling mic hole next to the 3.5 mm socket first. Or take the phone out of the case you have on it. Or install Jelly Bean ROM. All have worked for me before. And yes the business card, not credit card method has worked for me as well. Really why go through that when all you have to do is get away from GB to JB.
[Galaxy S II Q&A, Help & Troubleshooting] blackfire74:
I put in the credit card piece and additionally put tape on the hole. No JB, because it makes battery worse, changes everything in phone, etc. And why do I have to change firmware if this must work on every firmware and it did. Just started to happen from some time ago.
[Galaxy S II Q&A, Help & Troubleshooting] uwannabananababy:
Oh well that's great news, and glad it worked for you. Sir you have triumphed. Feels good doesn't it? ;) :good:

I do miss GB sometimes, especially some Cyanogenmod 7.1 I think it was.
[Galaxy Note 3 Q&A, Help & Troubleshooting] watsonpe:
Anyone is also suffering from lags? I have been noticing some lags in my 8 months old Note 3. I tried to cure the lag and even change a new replacement battery out off mpj but won’t help. Should I update to Lollipop 5.0? Is it available on Verizon note 3 in California now?
[Galaxy Note 3 Q&A, Help & Troubleshooting] ShadowLea:
It's starting to slug a bit. The quickest fix is a factory reset, but I can't be bothered to do so for those one or two seconds per day.
[Galaxy Note 3 Q&A, Help & Troubleshooting] themate1987:
I'm on TW 5.0 (aryamod) and i have no lags at all. Maybe when opening multitasking i stutters for 0.5 second but everything else works great. I find it much better than kitkat firmware. If you dont want to move from kitkat try factory reset or some init.d scripts.
[X 2014 General] BluGuy:
This is my experience with Motorola customer support.

My wife bought a Moto X 2014 in Dec. Around the end of January here charger stopped working correctly and would not charge the phone. I figured out it was the charger b/c her phone would charge perfectly fine on my OnePlus One charger.

I first got in contact with Motorola on February 5th. I explained the situation and they guy was very nice and got my shipping address and said it will take 3 to 5 days.

Two weeks later still no charger. So I called back. Gave the lady the reference number the guy had gave me. She could not find anywhere in their system that a charger was even going to be sent out. She apologized and what not. After several holds later she said I would have to be escalated to a higher department and was put on hold again. She then came back and said the department was closed and they would call me in 24 to 36 hours.

I waited 4 business days and never got a call back. I then called again. This time I asked for a supervisor. She was also very apologetic and assured me like all the other reps I had talked to that Motorola strives for excellent customer support. She read me my address in the account to confirm everything and the address was way wrong. I had spelt it out to the previous reps and they had still managed to screw it up. We'll I spelt it out again for her and at the end of the call she said she would have to call me back after she had talked to the shipping department or something. She said it would be 30min.

At the 2 hour mark I decided to call back. For those keeping track this is my 4th call. This time a supervisor wasn't present to talk to me so they connected me with an administrator. She assured me that the problem would be taken care of. I don't remember the exact details of that call.

Later that night I get a call back from Motorola saying for my trouble they were going to send out a Turbo Charger and also because they don't have any of the regular charges in Stock. I found it a bit weird that they don't have any regular chargers in Stock, but whatever at this point.

Well today I got an email with a tracking number for the charger. But guess what. They still have my address incorrect so in the morning I have to contact FedEx to see what can be done. How in the world do they still have my address incorrect. It boggles my mind.

Long story short. We will never purchase another Motorola product again, and I hope we never have a problem with the actual phone.

I also know that this may seem a bit silly fussing over a charger when I can buy a third party charger cheap from Amazon, but that charger was part of the price of the phone. Not to mention later on if something were to happen to the battery in the phone I don't want Motorola saying that because I used a third party charger that they won't honor the warranty.
[X 2014 General] JulesJam:
Your post is really hard to read b/c of the lack of paragraph breaks so I stopped reading it. But I will say this, with Motorola if the Indian reps are not giving you good customer service, you need to ask to be transferred to a rep in the US. The US reps are much better at solving problems. The Indian reps don't know what they are talking about more than 1/2 of the time.
[X 2014 General] BluGuy:
Fixed it a bit. Hopefully little easier to read.

Good to know that I can ask to talk to reps in the US. Already contacted FedEx and they will hold it at the nearest location for me. Unfortunately that is 30min from where I live.
[X 2014 General] JulesJam:
This is the US call center she was trying to get you to. They are only open M-F until 10pm central time and I am not sure about the weekend hours.

Honestly, after only 4 calls you got a $35 turbo charger for free. If it were me, I would be happy and feel like that was good customer service as I have experienced far worse customer service and never gotten anything for free from Samsung.

The turbo chargers are great!!!
[X 2014 General] jphilippon:
I agree with this. I've had far worse experiences with other manufacturers, and some displeasing ones with Moto as well. I've never received anything for free or even an apology for simple processes like moving my Extended Protection from one device to another when I needed a warranty replacement taking a week and 3 calls. After the third call I got the email with the new PDF in minutes.
[X 2014 General] GTCC:
Your lucky, I am getting my phone replaced by Motorola but I have moved house in between buying the phone and now and they can not send the new phone to my new address.

I have gave them until the end of today to sort it out and if not then I'm off to the small claims court here in the UK
[X 2014 General] BluGuy:
It wasn't the US call center. It was around 7pm central time when she claimed the department was closed. I honestly think she said that just to get me off the phone.

And as I said, even though they said originally that I was getting the turbo charger b/c of the trouble I was having. It was really b/c they couldn't send me a regular charger.
[X 2014 General] rob342:
i believe they recently cut the hours. the website still shows 10pm. however, yesterday i tried to call the 800-734-5870 number around 6pm central time, but only reached a recording that stated that they are available 9am-5pm eastern time now.
[X 2014 General] T&C:
Its funny how some people are so calm and make it sound like someone should be grateful because a company gave a comp!

When I am sure he just wanted a charger that works.

What some of you are minimizing is Motorola's customer support is the worst!

Broken English reps in Manilla trying to fix issues and provide customer support?

They take forever, plastic empathy, and never take customer support to the next level.

Mediocre at best.

For those that remember Motorola marketed the 1st gen Moto X on US built! But then ship the customer support out of country?

So for those acting so calm and non concerned just hoping your next call to customer support is better!

45 min and 7 reps and still don't have issues resolved!
[X 2014 General] rob342:
i'm sad about all the outsourcing as well. i bought my moto because it was the only phone assembled in the USA, then they quit and i got a box labeled china.

i feel his pain. i'm still waiting on my $546 refund. this is for a deposit on a broken phone i sent in for replacement in december. i got fed up with calling and got the money back by filing a dispute with my credit card company instead. had my money back in 5 minutes, then i gave up calling motocare. but 3 months now for a refund? i did finally get an email from them a few days ago. indicates they are 3 weeks behind and seem genuinely apologetic...but it's been three months. i run a business. delays and excuses would leave me broke in a hurry.

being a glutton for punishment, i sent my replacement phone in for a warranty replacement yesterday. i've never dropped or spilled on it, but the power button is sticking. every time i want to end a call or turn off the screen, the button sticks and the phone shuts off. i currently have no phone until they ship mine back. no more "Advanced Replacement" headaches for me thanks. i'd prefer to go without a phone than deal with that again. no more calling for support either. i used the website, printed a label, stuck a note to the phone, and shipped it off.

shame about the charger. i have four of them sitting here now collecting dust. every time i send a phone back, they send me one with a new charger and cord. maybe that's why they're out of them?
[X 2014 General] rob342:
i honestly believe it has more to do with Lenovo owning them. hopefully it gets sorted out. i like motorola. the call centers suck. sears is the same way. they bounced me around from department to department and then lost all record of contact with me allowing the refund time period to be exceeded and basically told me to F off. I walked into Sears so mad i was shaking, not sure why i was there, and knowing i would only be leaving with $300 or in hand cuffs. the people in the store were great and basically gave me my money just because they knew how useless their overseas call centers were.

if you PM me your address, i'll send you one of my Moto X chargers. i think i have four now. one black and three white. I broke two screens and both replacement phones came with the factory dual USB chargers, cord, sim tool, book, box, etc. i have two white ones, new and never used. if you're in the USA, i'll send one out tomorrow. i'll even pay shipping. the post office is across the street from me so it's no inconvenience. LMK
[X 2014 General] BluGuy:
Thanks for the offer, but I was able to have FedEx hold the package before it was sent to the wrong address, and we now have the turbo charger.

And for those who said I was getting a free charger. I had to drive 68 miles round trip to the nearest FedEx location to get it because they couldn't get my address correct even with me literally spelling it out for them. That's time and gas I had to spend.

Almost forgot, because of the address being wrong that was another call they forced me to make. I had to call FedEx support which was also out of India. They too gave me incorrect information saying that the FedEx location would hold the package for up to 5 days. The lady from the FedEx location that called this morning informed me they would only hold it till Friday, but she made it sound like I really needed to get it today.
[X 2014 General] JulesJam:
Again, that is great customer service when the part you want is not available and they upgrade you.

---------- Post added at 05:08 PM ---------- Previous post was at 05:04 PM ----------

After only 4 calls, OP was upgraded. That is pretty good customer service compared to what I have received from many companies.

Ideally, he should have received the warranty replacement with only 1 call. He had to call 3 additional times and to comp him for his time, he was given an upgraded charger that works. I wish all companies had such great customer service.

Um, do you even know where Manilla is? It is in the Phillipines. The reps we are speaking with when we call Motorola are clearly in India.

---------- Post added at 05:11 PM ---------- Previous post was at 05:08 PM ----------

More great customer service.

---------- Post added at 05:13 PM ---------- Previous post was at 05:11 PM ----------

People *****ed and moaned over the Motorola customer service when Google owned them, too. Go to the Samsung, HTC, LG, etc. forums and you will find people *****ing and moaning about their customer service, too.

People just like to ***** and moan about their first world problems. Oh poor me, I had to make 4 phone calls about my broken charger and all I got for it was a working charger that is superior to the one I had. These chargers are mass produced in china and cost $10 on ebay if that. For crying out loud, buy another one and don't be so cheap if your time is so valuable to you. I spend more than $10 on lunch most days.
[X 2014 General] BluGuy:
You obviously have a very different view of what good customer service is from most people. I really didn't even want the Turbo Charger because I'm still not totally convinced that it won't degrade the battery faster. At this point my wife doesn't even care and is just going to use it. I even told the reps that I would even buy a new charger if I could have. Motorola however does not sell their standard charger.

Oh and by the way. I wasn't compensated for my time. That was only what they said at first. Then when I started questioning about the standard charger it came out that they couldn't send me one b/c they didn't have any. To me the fact you can't buy a standard charger on the site, plus what they were telling me leads me to believe you can only get a standard charger when it's bundled with the phone. They don't have a way of processing it by itself and it doesn't have a retail packaging containing the necessary paper work since it only ships with the phone.

As for buying a charger on eBay, I wanted to make sure that I was getting the same charger that came with the phone so that they couldn't say later if there was a problem with the battery that b/c I used a different charger they wouldn't honor the warranty.

Speaking of warranties, the way you talk why even have them. The charger that came with the phone is under the same warranty. Are you saying that I shouldn't use my warranty? One call to the warranty department is all it should have took, not four calls with the first two being nothing but lies since nothing was actually put into the computers those times. Warranties are there to protect customers from buying factory defective units.
[X 2014 General] JulesJam:
Here you go:

http://www.ebay.com/itm/Moto-X-Dual...067?pt=LH_DefaultDomain_0&hash=item1e9534d75b

---------- Post added at 05:58 PM ---------- Previous post was at 05:57 PM ----------

It is a no questions asked warranty service unless the phone has physical damage due to a drop or water immersion. I have never heard of Motorola saying they wouldn't replace a battery before. Don't be so paranoid.

---------- Post added at 06:00 PM ---------- Previous post was at 05:58 PM ----------

If it were the phone that broke, it would be worth it to me as the phone is hundreds of dollars to replace. The OEM charger is $8 on ebay. I spend more than that on lunch most days, actually probably every day.

---------- Post added at 06:02 PM ---------- Previous post was at 06:00 PM ----------

What I am saying is you are either really cheap, really paranoid, or your time is far less valuable to you than mine is to me. Or perhaps a combination of all 3 idk. But for an $8 part, I am buying it off of ebay and then I am done with it. I spend more than $8 on lunch most days, actually probably every day.

---------- Post added at 06:03 PM ---------- Previous post was at 06:02 PM ----------

Yep, and when it took 4 calls they upgraded you from an $8 charger to a $35 charger. That's great customer service in my book!!!!!
[X 2014 General] BluGuy:
Yeah great customer service since they shipped it to the wrong address, or did you miss that part. And it wasn't just a misspelling it was a totally different Street name. And like I said that was after i literally spelled it for them.

Listen the whole intention I had behind my first post was to show what other people should probably expect when calling them. No, not everyone will get this type of service, but I just wanted to let people know how it might be.
[X 2014 General] JulesJam:
I agree that the off shoring of customer service centers to India is a problem. The Indian reps are hard to understand and have difficulty understanding us. But it is the same with my American Express.

Apple is nice b/c you talk to Americans but you pay a lot more for an Apple phone than a Motorola phone usually. At least for me that is true b/c I got mine on the Cyber Monday sale.
[X 2014 General] GTCC:
You sound like you work for Motorola, do you?

I had a problem with my Moto X and because I moved house between buying the phone and now they said that the replacement phone has to be sent to my old address and that there was no way the address could be changed. So if you buy a Motorola and you think you may need to use the warranty then you better not be moving house.

The problem I had with my phone was one of the speaker grilles was lost and all I wanted to do was for them to send me a new one but they said that they couldn't do that and that the phone would have to be replaced. Then I had the debacle about the address so they said that I could send the phone back for a refund and I could then buy a new phone. I told them repeatedly that all I wanted was a speaker grille but no that would be too easy. In the end I just bought a replacement grille myself and it will be here next week.

For the time being I am using the speaker grills from a Nexus 6 and although I didn't really like the smooth finish at first I now think they are better than the ribbed ones in the X and I also ordered a few different coloured backs and M logo rings for the phone so that I can change the colour when I get a little bored with the black.

I'm not saying that there costumer care is bad but they are stupid in the way they conduct their warranties.

Personally if I got the run around that the op got I would be more than pissed off with them.
[X 2014 General] rob342:
me too. i get it. i don't know why the $8 lunch guy doesn't. they screw up, can't commit on time, pass you around, and lose your case history. all while making up excuses and apologizing.

my last email regarding my 3 month wait to get a deposit back, which still has never been processed:

>>

I am reaching out to you about your long delay of your refund. However looking deeper into this I have come across on our end that they are 3 weeks behind on processing refunds.They are working fast as they can they know how important you are as our Motorola Customer. I do apologize for this. Moving forward I will keep you updated on when you will see your money back to you. I have sent an email to my upper financial team to see what is going on. Thank you for your patience. Soon as I hear anything I will update you.

<<

i don't know why 3 weeks for them = 3+ months for me, but i have about 20 messages like that.

still, i like moto. i just hope they get their act together in the future. the call centers aren't all in india BTW. i got a guy that sounded like a black american teenager. his english was very good and when i asked, he told me he was in Equador.
[X 2014 General] JulesJam:
*MOD EDIT*

I don't know of any phone manufacturer that would send out parts under a warranty for the user to do the service themselves.
[X 2014 General] Gandalf:
Stay civil and stop arguing in here. If you have problems with each other, take it to PM or just drop it.
[X 2014 General] rob342:
i find myself in the OP's shoes now. sent my phone for a stuck power button. they received it on the 4th, during my last call they said they would need four days to give me an update. now it's been seven with no update, so i called again. after being on hold for 15 minutes, the guy came back on saying my phone can't be replaced because they ran out of them. NICE OF THEM TO LET ME KNOW!! I've been phoneless for almost two weeks.

anyways, then he transferred me to someone who i can review my options with. Unfortunately, since being transferred, i've been on hold for 45 minutes now. i don't even care about the phone anymore, i'm praying that i won't have to listen to the first 15 seconds of "Minuet Number 5 in E Major" over and over and over and over and over and over much longer. LOL
[X 2014 General] rob342:
so.. i was on hold for another 45 minutes after posting this... my ear is tingling from the blaring, awful repetetive hold music...

since they are out of my white/bamboo model, they wanted to ship me a bottom of the barrel black plastic AT&T moto x.

i politely insisted that this would not work, and i did not want a cheaper version to replace the phone i loved so much.. I asked if there was any way to get a discount to be used towards a pure edition, as i would rather pay and upgrade than have a lesser phone..... so, back on hold i went.

now, I'm actually not writing this to complain. i like to report the good along with the bad, in fact i prefer to write good things. after about 35 more minutes of "Minuet #5", the lady came back on the line with me and informed me that within the next 24 hours i will recieve an X-code via email that i can use to build a custom pure edition phone, free of charge. so it looks like when all is said and done, i'll have been phone-less for three weeks... -but at least i'll have something pretty cool to show for it. (and i'm happy) :cool:
[X 2014 General] 11_fingers:
My phone decided it no longer wanted to connect to my mobile providers network, wouldn't save apn settings, did not like multiple SIM cards. So called Motorola as aside from the bad hold music and wait times a new phone is on the way, they are shipping a label to return the defective phone. Speaker phone is a must when calling customer support.
[X 2014 General] happysteve11c:
Never had a problem with motorola had 3 phones replaced under warranty after "doing" what their service reps had me do online to fix the problem. Always had a new phone within a couple days with the advanced replacement and with my most recent one they went ahead and gave me $50 in credit to use on anything in the motorola store free moto stream for me. I don't know but I guess I get lucky with all these "horrible" companies and get the best customer service.