yashsingh1/xdaforums huggingface dataset:
[8525, TyTN, MDA Vario II, JasJam General] remigi:
ok, well ive been playing around with it since yesterday and ive worked out a pattern, it seems that after using it for about 20 or so minutes constantly the screen will go white... and every soft reset etc.. after that it wont change a thing... but if i leave it for about 15 mins and try again it will work... WTF.... il give it a shot opening it up, i know there are two screws behind the screen but i cant seem to get the cover off.. where else are the screws and where should i look? ps: am technical
[8525, TyTN, MDA Vario II, JasJam General] jyetara:
Pathetic!

:mad: Well, my phone has been back at the Telstra repair centre for the second time for this problem. It started within 2 days of getting it back after being in the repair centre for nearly a month.

This time it has been there for approx 2.5 weeks again already.

I have a strong feeling that this is going to happen again, but Telstra say they WILL NOT replace the phone until it has been "repaired" 3 times, and then on the 4th time, they will replace it!

This is a complete joke for a $1400 phone, bought for business use, and the fact they do not even provide a replacement phone of that type while it is being "repaired."
[8525, TyTN, MDA Vario II, JasJam General] shmilson:
Pattern found until now

I'm having the same problem described, that got worse with time.

Found out that when connected to external power the screen doesn't fade, but the buttons (now all my front panel buttons and front camera don't work) still don't work.

When turning the screen on on batteries, after a whitescreen, if I keep the D button pressed, most of the time the screen comes back ok. Same when soft-resetting: if I soft-reset keeping the D button pressed, the pixel shift won't happen.

I've opened the phone and cleaned connectors, with no luck thou. Strange thing (maybe someone can confirm) is that although the battery states 3.7V, when fully charged it gives me around 4.4V. Maybe it's a battery / power problem?

Any luck anyone?
[8525, TyTN, MDA Vario II, JasJam General] remigi:
Yea i had luck today... I called three customer service (AUS) and told them that i was technically sound (which i am) and that i had done about 10 Hard resets today only and it hasn't fixed it and it just keeps on happening and that i need the phone replaced because i use it for business and the nice Indian fellow said we will send a replacement out to you tonight and you should have it tomorrow :) Its a known fault :) so thats awesome :) but about fixing it... i dont think you can.... it happened to mine again last nite after using it for a little while, i left it and this morning it worked fine... i would say its a heat/watever the hell issue haha... its broken
[8525, TyTN, MDA Vario II, JasJam General] MikeChannon:
Yes I agree, and it's why I encourage people to try for a replacement rather than repair if they can:

http://xdaforums.com/showpost.php?p=1255727&postcount=21

Mike
[8525, TyTN, MDA Vario II, JasJam General] MikeChannon:
The above two posts are right. In my view it is heat related pressure and this is worse on battery power as the battery heats up more. On mains power the battery heats up less and the pressure is less.

Mike
[8525, TyTN, MDA Vario II, JasJam General] shmilson:
Not sure it's only heat

I'm not sure about this. Tested it both with A/C on the device and on the car with GPS software on a 35 degC day with direct sunlight and had no problems, some other times at room temp, after letting device cool for a long time the problem appears. Anyway, right now I lost all my front panel buttons (and camera). What's the connector for those? (It seems to be a different one than the touchscreen itself).
[8525, TyTN, MDA Vario II, JasJam General] remigi:
my buttons dont work anymore at all :( but i get a replacement on Monday... but yea the buttons are all stuffed, the charging light is on even thought its not plugged in and the green light it permanently on instead of flashing (when it has signal) so its a kinda mix green and orange light... and the bluetooth one doesn't even come on anymore haha! Also the indicator lights under the pickup and hangup buttons are on permanently, regardless of standby, soft or hard reset...i think this is a serious hardware fault... Also i dont know if you guys have noticed this, but if u press the standby button the screen will switch off but u can see the picture still on the screen with lines through it... like its burned in, the screen doesn't fully turn off anymore and it has also shifted down a few CM and whats meant to be at the bottom is now repeated at the top of the screen
[8525, TyTN, MDA Vario II, JasJam General] shmilson:
Hardware yes, cable?

Unfortunately, this is a well documented problem, with no real solution until now. It really seems to be hardware related. The question is, is it a cable problem? A bad processor? Some moisture on the front buttons dripped in to the front panel controller??

Does anybody knows of replacement parts so I could order? (cable, front panel?)
[8525, TyTN, MDA Vario II, JasJam General] hormelspam:
The Black 3.01 ROM is probably more processor intensive than your previous ROM. More CPU time means more heat produced. Which is what this issue seems to be based on.

Right now I'm attempting to resolve the issue with the second hand Hermes/Cingular 8525 I bought a few days ago. I've already fully disassembled the phone and found no loose connectors or visual damage. I will mention that there is a lot of cosmetic damage (Looks like its been dropped once and various scratches). I've also made the observation that the problem arrises after charging (via home charger or USB). I haven't used the phone daily because I didn't unlock it until today. I keep post to this thread with further developments.
[8525, TyTN, MDA Vario II, JasJam General] jyetara:
Telstra is Horrible

---------------------------------------------------------------

HI

We are awaiting a mainboard from the manufacturer we have 245 on order and have no eta

Kind Regards,

---------(deleted)---------

Customer Service Consultant

Telstra Mobile Repairs

---------------------------------------------------------------

Hmm, this is the response I got back asking where my phone is after 3 weeks! sooooo stupid... and that number above sounds "VERY" suspicious!!!

LJ
[8525, TyTN, MDA Vario II, JasJam General] MarsRover:
FIXED

This helped me with white screen and not working d-pad etc.
[8525, TyTN, MDA Vario II, JasJam General] alunj:
I had this problem. Sent the unit back to HTC they replaced the mainboard and the switch board !

It was intermittent for a while but eventually became permanent :(
[8525, TyTN, MDA Vario II, JasJam General] TNANA:
this worked for me....

Hi! (sorry for my bad english...)

To solve this problem all I had to do was to free a little the two (2) small screw located on the back of the keyboard.

This worked fine to me...

I think this problem is based on the pressure made by the case on the display...

best regards,

Tnana
[8525, TyTN, MDA Vario II, JasJam General] jyetara:
grrr

I think it's been nearly 50 days, and Telstra Repair Centre say they STILL have no ETA on their mainboards!

Sheesh!
[8525, TyTN, MDA Vario II, JasJam General] remigi:
Thats why u go with Three... get both networks (Telstra and Three) and my dopod broke, brought it to the store and got a brand new one straight away
[8525, TyTN, MDA Vario II, JasJam General] scottjamez:
Hey all... Just found this board trying to research this same issue on my Cingular 8525. This is my 6th week being with Cingular and my 4th handset went out two days ago. Each time it has been a combo of the screen going white and all of the front hardware buttons stop working. On one device the screen went white and stayed that way even after a hard reset and leaving the battery out overnight.

The only time I noticed what MIGHT have caused it to white screen was the most recent phone. Was on a call for about 1.5 hours, hung up and immediately connected to an RDP session via wifi. Screen flashed black, then back on twice, then very slowly faded to white. after taking out the batterty for 15 mins the screen came back on but now the only buttons that work are the toggle thumb on the bottom front and the connection manager one on the right. This dead button issue happened on phone # 2 w/o aby WSOD trouble at all.

Cingular is refunding my $$ for the phone and letting me cancel the contract w/o a fee. I would REALLY love to figure this out though. I came to Cingular from 10 years with Verizon JUST to ise this phone for my ex-employer. Right now I could stay with Cingular and probably get 1/2 price service for a year. Thats how much they are trying to keep me from leaving. If I could just make this damn thing work!!!
[8525, TyTN, MDA Vario II, JasJam General] unvs:
To all of you who took your TyTN apart to check all the connections:

What did you do with the shielding tape you've got to remove to get to the connector? Does it attach again after you peel it off, or did you use something else there when putting it back together again?

Thanks in advance!
[8525, TyTN, MDA Vario II, JasJam General] MikeChannon:
I understand it will re-stick a couple of times - then it's a bit of masking tape to hold it in place.

Mike
[8525, TyTN, MDA Vario II, JasJam General] unvs:
Thanks Mike, I'll give it a go!
[8525, TyTN, MDA Vario II, JasJam General] jyetara:
Telstra Jasjam Woes

This is an absolute joke.

I finally got the JASJAM back for the 2nd time (it's been away since early April!) and the same damn white screen/button problem.

This time, the idiots left the 2 x screws out of the slide-out kb!

I pulled it apart, did all the tips I've read on here, to no avail.

Telstra Shop says they have to send it away a 3rd time, and then on the 4th they will replace it. How pathetic is this? I have contacted the Telecommunications Ombudsman, but they are useless. Telstra Shop says ring Telstra, Telstra says deal with Telstra Shop, Telstra Repair Centre says deal with Imate, Imate says to deal with Reseller.

Telstra Shop will only let me deal with their "store manager" who is just a young girl with no real authority.

They actually said they could give me a new phone and cancel the old contract, but then start it again from now!!

GRRRRRR!!!!!!!!:mad:

Anyone had experience with Telstra getting them to replace these things?
[8525, TyTN, MDA Vario II, JasJam General] Steveborough:
FIXED IT MYSELF - without opening the phone

Edit: doesnt work, go to page 8 of this thread for my successful fix!

I've been having the same problems with my 8525. I bought it from ebay and couldnt return it to Cingular so i decided to try and fix it myslef. I found the following site that sells the front PCB (phone and dpad buttons circuit board)

http://cnn.cn/shop/tytnsoftbank-x01....html?osCsid=cf4df9d14acbfe901ad3128073f4d41e

Clicking on the bottom picture I noticed that the connector for this PCB is on the underside near the top center. Figuring that this connection was loose in my phone, I pressed very firmly (not too hard as to crack the lcd) on this area - pinching together what i believed to be the location of the connector from the front and back, under the screen (phone in landscape mode) hard enough that the onscreen keyboard came up (as if i tapped the screen itself) The area is about a quarter inch above the center of dpad (between the up direction and the screen) Now it works flawlessly, and has been for a few days now. Good luck
[8525, TyTN, MDA Vario II, JasJam General] cbgnl:
disessemble tytn

At least it tells us how to :)

http://inuchanbt.blog54.fc2.com/blog-entry-100.html
[8525, TyTN, MDA Vario II, JasJam General] MikeChannon:
Yes and some more pics and a copy of the HTC service manual here:

http://michael-channon.spaces.live.com

Mike
[8525, TyTN, MDA Vario II, JasJam General] margatenj:
static death cry

This past Friday morning I dropped my 8525, it bounced, it was a bad, very bad bounce ... it landed in my dog's water bowl, it was completely submerged ... I quickly picked it up and tried to quickly as I can take the battery out ... while I was fumbling to take off the back cover the speaker was putting out a static death cry and the display started to get bright ... the words faded away to a solid white display and then super bright before blinking out ... I couldn't easily get the back off because of the water was between the battery and the back case and I had just cut my nails so I couldn't pry it open with my nails .. so I held down the latch and slapped it into my other hand ... the cover came off with a splash and I ripped the battery out. By the way, screaming at your soaked phone doesn't help.

I placed my dead 8525 in the bottom of my computer case, I wanted a warm (not hot) place with good air flow to slowly dry it out without turning the water into steam ... steam would be forced moisture into everything (if you ever put a wet non-water proof watch on a heater you know what happens)... FOG

I went to work and felt like I was missing one of my arms all day ... started looking online ebay, nextag, pricegrabber, etc looking for a new/used/replacement device... thinking they might drop in price closer we get to iphone launch... no luck... and thats a good thing because I would have bought one.

When I got home 9 hours later I tried my once dripping wet phone... and every last friggin thing about this phone/pda WORKED! keyboard, display, buttons, touch-screen, speaker, wifi, bluetooth, etc all worked.

About the iphone ... it looks neat, put I'm sure we all own ipods on here (being the geeks that we are) and we know if anyone buys a iphone they're going to be sorry when the iphone 2, 3 ,4 ,5 come out before the end of this year. ... iphone mini?

With the 4GB MicroSD SDHC being compatible with the Hermes is great news, and that the technology of the SDHC being able to reach 32GB on a single finger nail sized chip makes me quite happy with my device now and in the future.
[8525, TyTN, MDA Vario II, JasJam General] cbgnl:
screen problem

After my HTC screen turns white i got myself another hermes /MDA 2

I took the main board out and put in the HTC with the white screen.

Guess what? the display still was white and the mainboard of the defect one i put it in the new one and works ok.

so the problem is defenitly in the section where the display is in!!!

connectors cleaning didnt work .

what next?
[8525, TyTN, MDA Vario II, JasJam General] Bebob_NL:
I suggest you loosen the 4 screws holding the display together a little bit. The whitescreen is caused (as far as I can see) by too much stress on the display caused by these screws fastened too tight... Let me know it it worked....
[8525, TyTN, MDA Vario II, JasJam General] shmilson:
Have you tried using the old motherboard in the new device? I have the same problem for a while and after loosing screws, cleaning connectors and such, tend to suspect the D-pad controller. (under the LCD screen)...
[8525, TyTN, MDA Vario II, JasJam General] tvone:
My 8525 started the same problem...and it got worse and worse.

AT&T replaced the phone overnight, and this one worked all weekend without fail. It was a new phone, not a refurb.

Slightly off topic...I spent the weekend using WM5, and compared to the various cooked ROM's, it was horrible. I couldn't wait to get back to work and restore my phone to a more stable and usable piece of hardware. JJ's WM6 Black is so far ahead of the standard junk that I felt like I was using Windows 95.
[8525, TyTN, MDA Vario II, JasJam General] rrrules:
The soluation

i am in india and i am repair all these kind of handset i face this problem three or four times and after long hardware search i find the connecting strip is the problem if you can open your device you find the film strip name thophy or something like that on the film strip near where screen connector joint to the film strip there you see the screen connector is not properly touching down or connecting to the film connector joint if you can put thin plastic paper or some thing els but thin to push it down in between the screen connector and the connector lock and then lock it carefully & gently roll over stick tap on it and i think the problem resolve

These all are my experience during the work time i do.............

its work for me...........hope for you so

Thanks

R@R Rules
[8525, TyTN, MDA Vario II, JasJam General] rrrules:
reply

if you cant make it plz mail me

ritesh_nangare@hotmail.com
[8525, TyTN, MDA Vario II, JasJam General] shmilson:
FIXED IT!

I fixed it! Well, it's a bit soon to tell it'll keep like that, but after ordering a new d-pad controller from cnn.cn, and taking extra care on installing it as the technical manual says (keeping 90 degrees angle on connection to keyboard), everything is back! No more whitescreens (let's hope it stays that way), ALL buttons are back!
[8525, TyTN, MDA Vario II, JasJam General] Sterch:
The Agony

I got my hermes from Cing/ATT not even six months ago. I recently updated to the Black 3.01 and have been having issues since then. I called AT&T and they are having a new one overnighted to me at no charge :) . My question is, when I return this defective phone I have now, do i need to restore it to the WM5 like Cingular had it, does changing my Radio and OS void my warrentee? When I was on the phone with the representative said "there is no physical damage, or water damage, do you agree to these terms" and I said Yes. Anyone have any return advice?
[8525, TyTN, MDA Vario II, JasJam General] vp3G:
Yeah, put it back to all "shipping" software (i.e., the Cingular stuff) before sending it in... ;)
[8525, TyTN, MDA Vario II, JasJam General] Sterch:
Is there somewhere in the wiki where it tells how to revert to a Cingy Rom, so I dont catch any flack from Cingular?
[8525, TyTN, MDA Vario II, JasJam General] prsepulv:
I went to cnn.cn, but I was unable to find "d-pad controller", do you mean "oem flex cable"?. http://cnn.cn/shop/8525tytn-flex-cable-p-1732.html

By the way, still working fine, no more white screen?

Regards.

Pedro.
[8525, TyTN, MDA Vario II, JasJam General] uwashock:
i had the "slow fade to white" problem, "switch on phone from standby to get white screen" problem, "dpad keys working intermittently" problem...it was getting worse and worse until about a week back, i followed the advice of an earlier poster and put about 3 layers of clear tape on the connector inside the screen and the dpad connector also inside the screen, its held up so far, i think the problem was a loose connection with the dpad connector because the above problems could be set right with a slight press to right corner of the screen. of course a new dpad could also potentially solve the problem.
[8525, TyTN, MDA Vario II, JasJam General] rrrules:
i solve it again ???????????

today i have one more hermes for screen feading or white screen i open it and chq. the flexi strip for loos connection and then apply the two or three layer of clear tape or stick tape on the lcd connector where it connect to flexi strip and then put the lcd connector in to the lock of flexi stripand lock it gently then put the stick tape over it for it cant move after sliding the hermes keybord in and out and re pack the whole thing and put the bat. and screen come with i-mate logo .

if you want more detail if you want to know how to do it. i can allso post pics for how to do it ????????????

and you dont need to chang the d-pad controller for it ??????????

Hey its wark for me so many times hope it will work for those who are suffering with white screen problem

Thanks for ALL

R@R Rules
[8525, TyTN, MDA Vario II, JasJam General] tvone:
Please post step by step instructions with pictures!!!!

I've had 2 replacement phones in 2 weeks for bad touchscreens, but my original phone has the fade to white problem. If I can fix that, I'll keep my original until the Kaiser comes out!

Thanks,

Tvone
[8525, TyTN, MDA Vario II, JasJam General] shmilson:
No. The d-pad controller is this one:

http://cnn.cn/shop/tytnsoftbank-x01ht-front-keyboard-p-1553.html

The phone is as good as new! Not a single white screen, all buttons responsive again! I'm now sure I had a bad d-pad controller because I've asked a friend to put the old one on his phone and it gave same signs of whitescreen. I've dropped the phone once, and if I remember it right, around that time the problems started...
[8525, TyTN, MDA Vario II, JasJam General] shmilson:
You can find a nice tutorial on dissassembling the TyTN at: http://inuchanbt.blog54.fc2.com/blog-entry-100.html (mentioned on the Wiki here as well). Just pay good attention to the connections, specially the d-pad one. On one of the technical manuals, they ask for extra attention there at the torque and angle of those two little screws holding the cable to the keyboard controller board. Note you'll be voiding the warranty when opening it...
[8525, TyTN, MDA Vario II, JasJam General] Oleschuldad:
white screen repair

If you could I would definitely appreciate it. I recently started having this problem when I switched to a hard plastic shell case covered in leather from boxwave.com as it basically "pops" onto the slider and the back in two pcs hugging the phone, it seems to put pressure on it enough to cause the white screens occasionally. I also notice with the case on that sometime I only need to apply slight pressure to the edge of the screen slider to make it white out, releasing pressure makes it go away.. TIA!
[8525, TyTN, MDA Vario II, JasJam General] rrrules:
ok i post the method

ok i will post the method how i do it and with all pics with all details plz wait for 1 or 2 days for it. i have some work to do thats why 1,2 days.

sorry for waiting you

R@R Rules
[8525, TyTN, MDA Vario II, JasJam General] rrrules:
what i do for screen fadin problem

here is method how i do the repair of screen fading problem to slove for hermes

these all are my personel experience and i wanted to share with those who want it !!!!!!!!!!!!!!

plz make your mind befor doing any thing ..........

plz read it carefully

and do it carefully

i upload the readme txt ,word doc.with pic, and all pic needed in one zip file name :-for Screen fading to white .zip

just dowenload the zip file and follow instration

Thanks for all

R@R Rules

Here is what I do for Screen fading to white

1) Remove your battery

2) Remove your phone back panel

3) Remove the four screw as you seen in pic 2

4) Remove the back cover of handset as you seen in pic 3

5) Then remove the two screw on top of flasher and antenna

6) Then remove the flasher and camera and antenna as you seen in pic 4

7) Unplug the sound connector and remove it

8) Unplug the connector of keyboard as you seen in pic 5

9) Then release the main board and remove the flexi strip connector from behind the main board as you see in pic 6

10) After remove the connector keep main board at safe place

11) Then unscrew the four screw from slider key board and remove slider key board as you seen in pic 7

12) Then unscrew four screw from the mounter of slider as you seen in pic 8

13) Then remove the mounter of slider as you seen in pic 9

14) Then you see the flexi strip and screen

15) Look at the connector of display and connector lock of flexi strip …..that is the main problem as you seen in pic 10

16) Unlock the display connector as you seen in pic 11

17) Unscrew the four screw of strip as you seen in pic 18

18) Remove the flexi strip as you seen in pic 12

19) Rmove the screen or lcd as you seen in pic 13

20) Put the screen upside down as you seen In pic 14

21) Stick the two layer of stick tape on it as you see in pic 15

22) Cut the tape very gently from the ages as you seen in pic 16 (At your Owen risk)

23) Then put the screen connector in to flexi strip lock very gently if its not lock no problem and make sour that the connector is fully inserted as you seen in pic 17

24) Put back the all four screw on the flexi strip as you seen in pic 18

25) Roll over stick tape on the screen connector and flexi strip as you seen in pic 19

26) Then put back all the things as you remove in order as you seen pic 20,21,22,23,24,25,26

sorry for english..........

Thanks for all

R@R Rules