yashsingh1/xdaforums huggingface dataset:
[8525, TyTN, MDA Vario II, JasJam General] MarsRover:
2 R@R Rules

Did exactly what you suggested. No Luck, still having the same symptomps (d-pad, IE&Mail buttons, white screen)

Going to wait for my new front keyboard PCB, will report here

Thanks anyway
[8525, TyTN, MDA Vario II, JasJam General] Steveborough:
Hmmm

where'd my post go? I posted a real solution last night and now its gone! What goes?
[8525, TyTN, MDA Vario II, JasJam General] MikeChannon:
Cannot find one from last night, last month yes:

http://xdaforums.com/showthread.php?p=1317621#post1317621

Mike
[8525, TyTN, MDA Vario II, JasJam General] Steveborough:
no that solution didnt work and i posted a real fix last night. Now its gone
[8525, TyTN, MDA Vario II, JasJam General] Steveborough:
Briefly, if you disassemble your Hermes/8525 down to the d-pad pcb you will notice on the button side, a black quarter inch+ square chip on the right side. On the rubber button mesh (attached to the physical dpad buttons) you will notice a square recess where the chip fits into when the phone is assembled. I cut a piece of hard plastic, slightly thinner than a credit card and placed it in this square, reassembled the phone and booyah! That chip needs a bit of pressure to work correctly and as the phone plastic wears or gets hot the tiny nub located under the rubber mesh is not sufficient to supply enough pressure for the chip to funtion correctly. A thin square of double-stick tape/foam placed on the chip itself might work too. Try it and let me know if it helps. Finally my 8525 is like new!
[8525, TyTN, MDA Vario II, JasJam General] VolarisPtyLtd:
Steveborough:

I just followed your advice (using a piece of thin rigid plastic that I cut to size) and I've since been using the phone for the last week without fault.

Keypad works all the time, Screen is no longer fading to white... seems to be a 100% Success.

Thanks Steve :)
[8525, TyTN, MDA Vario II, JasJam General] nomoclutch:
Screen Fading to White

I used to find the same thing happened on my 8125 when I tried to overclock the OMAP processor much past 240MHz. Sometimes it worked, sometimes it would stop responding and go all white, a soft-reset usually cleared it and set the clock speed back to the factory setting.

Granted it's not the same processor, but you mentioned you just "upgraded" to WM6, I'd suspect something in that ROM (although you'd think more people would complain about the problem with that specific "brew" of ROM).
[8525, TyTN, MDA Vario II, JasJam General] Steveborough:
No problem, glad to finally be proud of our investment!
[8525, TyTN, MDA Vario II, JasJam General] Miguel-:
Mine got so bad that even pressing the keyboard didnt bring the picture back(well sometimes for a while but it didnt last long)... I even tried it totally disassembled and didnt get picture to stay (I was trying to squeeze and twist the faulty circuit board). So I bought the new circuit board from cnn -whoaa the hermie is back.. Hopefully it'll last longer than the previous one.
[8525, TyTN, MDA Vario II, JasJam General] utak3r:
Tryed it yesterday (on my boss' Hermes), seemed to work, but today it's back again...:mad:

After using some apps first dpad starts refusing to work, then it's bsod. Turning it on/off several times (and clicking dpad) helps for a screen, after giving it a rest for a few minutes brings dpad back.

Hell... a connector looks good, plastic inserted. Problem persists :(
[8525, TyTN, MDA Vario II, JasJam General] RaptorGuy:
White screen problem

I too had the white screen problem with me new 8525.

Instead of waiting for a new one to be sent, I ended up taking the unit apart this week and reseated the ribbon cable.

That completely fixed my screen and buttons problem.

I got the unit on eBay, never been used.

Great fix, I never liked taking these apart, but it was easy.
[8525, TyTN, MDA Vario II, JasJam General] utak3r:
Cooling?

Hmm, how about inserting some copper plate with a silver paste onto the top of this dpad chip?... that's some idea, will try it on Monday.
[8525, TyTN, MDA Vario II, JasJam General] thefunkygibbon:
dont suppose you have any photos of this process do you? i'm geting the exact same problem, yet dont particaully want to be without phone for weeks whilst it gets repaired officially.

also does it void any warranty?
[8525, TyTN, MDA Vario II, JasJam General] waroffice:
i have been having this problem for ages, at first i could put the phone to sleep, squeese the caseing around the dpad and turn it on and it would be fine, now it doesnt work, i use a program called mymobiler to look at my phone but a bit useless when away from my pc.

i will try the piece of card/plastic method now. thanks
[8525, TyTN, MDA Vario II, JasJam General] waroffice:
no luck this time, may try the same on the ribbon cable as that seems to be missing its clip that holds it securly. I will let people know if it worked.

PS for the card/plastic i used 2 pieces of train ticket card, is that thick enough?
[8525, TyTN, MDA Vario II, JasJam General] volcomnator999:
has anyone gotten a fix for this? ive tried putting the tape on the connector method and still nothing....a white screen is all i get...im not gonna give up on this phone.....especially when i paid 400 for it

or does anyone know where i can get a new flex cable for the 8525?

can i buy this and hope that my issue will be fixed?

http://cgi.ebay.com/Cingular-8525-H...ryZ41343QQssPageNameZWDVWQQrdZ1QQcmdZViewItem
[8525, TyTN, MDA Vario II, JasJam General] Steveborough:
Read Back

I posted a fix and still have about 80 percent functionality (My middle button on the dpad sometimes doesnt work)
[8525, TyTN, MDA Vario II, JasJam General] Der Wichtel:
Did you clean all the connectors on both side with alcohol?

That worked for me
[8525, TyTN, MDA Vario II, JasJam General] volcomnator999:
ill try that today

Edit: didnt work...

i think imma just bite the bullet and buy a new lcd
[8525, TyTN, MDA Vario II, JasJam General] pupsik:
white screen problem

Hi all,

I have the same since upgraded my TyTN to official HTC WM6. After several off/on things get back to normal. Occurs mostly after longer talks over phone.

I have also soft and phone keys getting unresponsive problem since the upgrade. After a few mins of letting the phone alone, things get back to normal. Can't say how to reproduce it. Happens several times a day.

Had no such problems with WM5 nor custom WM6 ROM.

Is it possible that I have 'burned' something while flashing?

HERM200, HT635, not branded
[8525, TyTN, MDA Vario II, JasJam General] volcomnator999:
i also tried putting a plastic to add pressure to the connector and no luck....i think immma cry ahahah
[8525, TyTN, MDA Vario II, JasJam General] Dr. Ackula:
white screen of death. (or maybe annoyance)

so i've had this program since installing PocketGNU (a gameboy emulator) and Pocket NES, as well as a medical program called ePocrates. the buttons on the face of the phone stop responding, then the screen goes white, in a "fade out" sort of way. i started having the program when i had the OEM ROM with the Cingular 8525. i thought it was a software issue, so i switched to vpg's excellent cooked ROM (3.62), but still had the problem. With a heavy heart, i switched to a different cooked rom, this time, JJ's Black Satin. the problem continued, so i went to the "official" HTC WM6. i have had the problem 4 times today, so i just switched to the cingular official ROM and called the warranty people.

here comes the problem. i was informed by the warranty people that if the phone looks "tampered with" i may be charged $497. ouch! i bought a crap phone case from the mall a while ago, and accidentally scratched my phone whilst trying to attach/remove it.

the gist of this:

i am getting a replacement phone in the mail. so the white screen won't be a problem.

my current, defective phone has two tiny scratches on the lower right hand, anterior plate, on the grey plastic. HELP! i'm paranoid and dont want to spend another ~$500 dollars on this phone. are there any industrial paint experts, or hobbyist model makers out there that know of a specific paint or polish to match the plastic?

the moral:

i agree with the internal heat/ external physical trauma model of damage to this phone. even if the external physical damage comes from me frantically mashing the softkeys during a heated round of Mike Tyson's Punch Out.:o

will let y'all know how this turns out.

thanks for all of the knowledge shared on this message board.
[8525, TyTN, MDA Vario II, JasJam General] ytinirt:
ERA/T-mobile MDA Vario II - I have the same issue.

From what I've read sofar in this thread - i Have the same issue - buttons and white screen.

I'd say that it would be a fault of generic Hermes Parts common in all models (TyTN, Cingular/AT&T and others) - maybe we ought to notify HTC some way? Maybe they will make a general World Wide repair like for example notebook batteries by Fujitsu Siemens.
[8525, TyTN, MDA Vario II, JasJam General] gwilkes:
Works for me

This post by rrrules fixed the white screen issue for me completely.

I tried using those spaces between the case and the screen and it worked for me sporatically, however rrrules post fixed this issue completely and it also restored the function of the keys on front of the phone (d-pad, etc.). Also, the screen when it did work was slightly shifted, this also realigned the screen.

Wow, it requires some real surgery but I didn't have a warranty anyway so I've glad it worked and I wanted to let others without warranties know that this solution has worked for me. :)
[8525, TyTN, MDA Vario II, JasJam General] holyone51:
White Screen

I tried the post by rrrule and i worked partailly. The white screen is gone but the buttons still wont work and the lights wont go off. Well for now i'll just use the stylus. Its better than the white screen. Thanks for the help you just save me a couple of bucks.
[8525, TyTN, MDA Vario II, JasJam General] bmc357374:
i just started having this same issue last night. this of course was after i dropped it in the sink. i got it working fine then last night it fell on the concrete kitchen floor and after that fall the buttons quit working. so today i was able to downgrade the radio and restore the factory ROM and took it to the store where they replaced it for free. Now to reflash radio 1.54.07 and vp3g 3.62 :) or i might do some research and look into doing my own custom build. guess im lucky at&t replaced it.
[8525, TyTN, MDA Vario II, JasJam General] peterkoning7:
I had the same problem for a long time. Now I read on this forum somewhere that sometimes it helps when you loosen up the 2 screws a bit behind the screen. So I did this and it was almost gone. So I made them a bit more loose and until now i almost didn´t have anymore problems. I solved the problem now with more then 90%.

Give it a try and see if it works for your phone
[8525, TyTN, MDA Vario II, JasJam General] TauTau:
I'm about to buy a At&T 8500 from ebay that has a white screen (yes, I'm desperate, I can't get a no-camera WinMo phone over here in germany, so I even take a broken one from 1000km away). The phone is said to have been dropped. From what I have read in this thread, this could be the d-pad connection or the d-pad itself, correct?
[8525, TyTN, MDA Vario II, JasJam General] gorila22:
ipaq 4150...also

very similar problem on this older model as well after LCD replacement.

i will try and emulate suggestions here

very helpful

xS
[8525, TyTN, MDA Vario II, JasJam General] hentamx:
white screen again

hi

my phone had a white screen most of the time. i did most trick mention in this thread, ie firm the connector, tape it, increase pressure on the quarter inch square on the d-pad. none of this solve my problem. any other ideas how to solve it.
[8525, TyTN, MDA Vario II, JasJam General] wile1411:
Problem fixed

I had almost every problem associated with the white screen problem. From the front buttons not working (button on the side worked fine), white screen when tapping on the screen (comes back if I turn on/off a few times or apply pressure on the D-pad. Also had the red & green lights staying on problem (related to the buttoms not working prob)

All fixed by sending the phone to MPS. :D Can't recommend them enough as they can give you a good turn around if you need it, like I did (can't live with out this phone man!) :)
[8525, TyTN, MDA Vario II, JasJam General] airjer:
How much? Site isn't working...
[8525, TyTN, MDA Vario II, JasJam General] mingis:
Wow - I've pretty much read the entire thread as I have a similar problem.

However I encounter a faded white screen when coming out of sleep mode and

at no other time

which would suggest that it's not always heat/pressure related.

I have adjusted the settings to keep the handset on at all times and it works fine, everything functions on battery and on mains.

However if I switch to sleep mode and come back out I get the white faded screen. It doesn't matter whether it's just booted or it's been on all day, if it goes to sleep mode, even for a second it doesn't come back!

Guess I'll just have to keep it on full power and live with the crappy battery life!
[8525, TyTN, MDA Vario II, JasJam General] jonshaw:
Screen Fading White

I had this problem with my orange spv 3100. I tried resetting and then upgrading the ROM to no avail. I did wonder if it was the battery but orange sent me a replacement phone and I had to keep the battery.

Problem solved, so I guess it was a hardware fault. Hope this helps.
[8525, TyTN, MDA Vario II, JasJam General] gothcat:
My Orange M3100 has the same problem of going to a blank white screen. Phoned Orange who said that they only supported the device for 6 months and could do nothing for it unless i was willing to pay for it. I phoned HTC and spoke to a very polite helpdesk man who said its a known problem. The reason is that under a normal HTC rom the devices work fine but as soon as they are branded with the providers software the problems start

Orange - Screen White Out

Tmobile - Keyboard Errors

Vodaphone - Speaker Issues

He then checked my phone serial number against his database and said it was covered by there warrenty and they would repair it. Sent it off less the sim card and i got it back within a week. They had basically replaced the guts of the phone. So i would recomend if your provider does not cover the device get in touch with HTC
[8525, TyTN, MDA Vario II, JasJam General] madman604:
the whitescreen issue is caused by the contact, or lack thereof of the d pad connection. sounds stupid, but its true.

thigs i did to fix it:

-foam tape over the dpad connection

-foam tape over the dpad circut board jus below the dpad connecto, between the screw holes. you may need 2 layers

-foam tape over the large ribbon cable connection to the right of the dpad connection.

- reseating the cables multiple times to clean off any possible oxidation on the contacts.

i havnt had a white out since.

good luck
[8525, TyTN, MDA Vario II, JasJam General] guilty:
This happened to my hermes 100... fortunately... here in spain if you have a contract (as a company) Orange changes the phone for free, with another repaired phone.

But only the phone. without battery / pencil....
[8525, TyTN, MDA Vario II, JasJam General] shup:
For me it helped

Had the same problem with white screen and key pad not working. Did all the proposed solution. I think the most helpful was loosing 4 screw on the back side of sliding panel. I will test my phone for few day , but already now the keypad is better and now white screens

Thanks to all of you
[8525, TyTN, MDA Vario II, JasJam General] shup:
Hi! the previous post didn't helped. the problem reappeared in 1 day. I was looking for root cause of the problem and found that the white screen appeares when pushing new red button on the front panel. I think this was already written on this forum but i will explain again from my view. I have dissasembled hermes upto disconnectiong from panel from the keyboard. I have opened front panel, so i can see the green PCB board holding front panel key-pad. dissasembling this board so i can see the inner side of it. I have seen that aside to key-pad buttons the are electronics components on both sides. At the region under red button i have seen some 1cmx1cm black square.This is some electronics chip with BGA connection. Accoridng to my investigation it apparently has bad contact when some diformation applied to the board. I have inserted some plastic square to apply stronger force to push the chip bach to the board. assembled back the board. In addition i have added some plastic so the plastic cover will push harder on this board. (don't apply to much power since it can destroy the board)

Assembled back everything, and since then (~4 days for now), no white screen and the front buttons operates with no faults. I hope that this will help. In case it the real problem, HTC should be shamed releasing these devices with such unacceptable manufacture problems that can be easily solved by tuning board assembly process.
[8525, TyTN, MDA Vario II, JasJam General] andytwiz:
I read on this forum that someone said it was due to custom ROMS. I think this maybe the case.

T-mobile offered to replace my phone so I reinstalled the origional WM5 rom from the WM6 (black shadow) rom I was using.

This seemed to resolve the problem of the screen fading to white and the hardware buttons not responding.

So I assumed it was the rom (black shadow) and cancelled the replacement.

I then installed a different rom Schaps WM6Pro 4.31 and the problem is back again...
[8525, TyTN, MDA Vario II, JasJam General] miccor:
shup is right thats how i fixed mine (with pic)

I had lost the screen, the buttons, and the lights at the top had never worked since i got it

i had no screen at all in the end and after stuffing around with a dead phone this is how i fixed all the problems a few months ago and now no WSOD all the D-pad working and the lights i have had not one problem at all in that time

the method is nearly the same as shup has described

except this is how i did it

removed the D-pad

this can be done by forcing the top of the pad out

there is a rubber peice under the keys that holds all the keys together

you need to pull the whole D-pad out from the right side and break/cut that rubber on the right side

this is all OK the D-pad will clip back in one you have finished with no differance to the looks of the phone

placed a wedge to push down on the black connector

then once the D-pad is taken out you can see the black connector that is the problem under the case on the right side

i removed the screw bottom right behind the red phone button and popped open the two halves of the case as far as it would go

then i removed the rubber from the D-pad that is weged in between the black connector and the case i did this with a very small jewelers screwdriver

then i used a bit of plastic

i used the end of a cable tie which gets thicker and experimented with that by puting a peice in and pushing on the front and back covers and turing the phone off and on untill it was thick enough that it worked

it was probably about a 1 mm thick piece i put in

put the screw back in

and cliped the D-pad back in by puting the bottom and the left side in first and then by pushing on the top to clip it in

and that was it no probs at all with the phone

link to pic

http://img225.imageshack.us/img225/9049/pict0001gb5.jpg
[8525, TyTN, MDA Vario II, JasJam General] nthdgreee:
Let me contribute here as well. My 8525 has been "white screening" for several months now. One out of every 2 or 3 times I turn it on it's white. The contributions from Shup and Miccor helped me.

What I did to solve my problem was a little bit different but essentially the same. Had I thought about it I would've taken pictures while I was in the process - sorry about that.

I disassembled my device using the following two websites:

http://inuchanbt.blog54.fc2.com/blog-entry-100.html

http://www.pdacenter.ru/razborka/razbor_hermes/

I only needed to disassemble far enough as to access the D-pad portion. Once there you'll notice a small circuit board with four small screws along the top. The left side of this board, on the underneath, is what we'll be concentrating. Below that is a rubber covering that sits upon the D-pad keys.

All I did was remove the circuit board to expose the rubber cover. Attached to the small circuit board, on the underside is a small black square connector/circuit. This seems to be the problem. I guess it loosens up or something. At any rate, leave the rubber cushion in place and use an old credit card to cut out a square piece that just fits into "seat" that's molded into the rubber section for this connector/circuit. Drop the credit card piece in there and put the circuit board back on and screw back down. The extra thickness provided by the credit card piece sandwiched between the rubber and that little black square connector/circuit seems to apply enough pressure to fix the "white screen" issue.

The disassembly is not as daunting as you might think. I was so fed up with this problem that I was willing to take the chance, and I'm so glad I did. In about 30 minutes my phone and all it's buttons were working perfectly. it's been a few days now and no sign of problems.

I hope this helps someone.
[8525, TyTN, MDA Vario II, JasJam General] hailh:
Thank you

I have an Imate Jasjam that has error like that (white screen). So I’ve followed the instructions of nthdgreee and I’ve repaired this problem. I thanks you very much nthdgreee, miccor, Shup.
[8525, TyTN, MDA Vario II, JasJam General] emjay87:
I know I'm in the wrong section here but I have a K-JAM(Wizard) off ebay with the same problem. Im really starting to believe its a hardware problem too considering it does it when I put it down...HTC at fault?
[8525, TyTN, MDA Vario II, JasJam General] hv194:
I did exactly what the instruction said but my phone's still exactly the same as it was, white screening. Plz sb help T T. My yh ID: hoangvu2608
[8525, TyTN, MDA Vario II, JasJam General] TauTau:
I made pictures...
[8525, TyTN, MDA Vario II, JasJam General] nthdgreee:
Great pictures. That's the exact place that needs to be worked on. Unfortunately for some this little repair doesn't do the job. Perhaps using a thicker piece of plastic will work. I've also heard that it's sometimes ROM related. Beyond this little trick I'm not sure what else to try. One month later and my phone has not white screened once.
[8525, TyTN, MDA Vario II, JasJam General] TauTau:
When I screwed together the front part of the Hermes, there was noticable pressure put on the chip by the screw... I hope that indicates success ;) Since I changed to Treo 750 now, my wife will get the hermes as pure navigation device (whats the fastest booting naked rom?), I will not be able to tell too soon if the repair was successful...
[8525, TyTN, MDA Vario II, JasJam General] miccor:
hey hv194

when your phone white screens apply pressure to the right soft key and ok button area and hold the pressure on and turn the phone off and back on

see how you go and let me know what happened
[8525, TyTN, MDA Vario II, JasJam General] DarkWolfx:
Yes, this helped me as well a lot. I got my screen display back thanks a lot to nthdgreee, miccor, Shup as well. Good research, and thanks for sharing the information.
[8525, TyTN, MDA Vario II, JasJam General] GTX2009:
I have a HTC TyTN II (Kaiser P4550)

I think i have the same problem as you all describe: suddently my htc screen got white, completly white, i can see the phone connected but i can't see anything on the phone...

What should i do?

I'm not an expert on hardware, i just understand a bit of software...

thank you for help.