[One (M8) Q&A, Help & Troubleshooting] toysoldierq:
CustomerDouglas

Initial Question/Comment: Why did HTC think it was a good idea to disable flash while focusing? (In dark environments) Any way to enable this?

2:06:36 PM SystemSystem

Braian L. has joined this session!

2:06:36 PM SystemSystem

Connected with Braian L.

2:07:10 PM CustomerDouglas

hello

2:07:16 PM AgentBraian L.

Hello Douglas, thank you for contacting HTC. I will be more than glad to assist you today.

2:07:26 PM AgentBraian L.

We can take a look to that.

2:07:31 PM AgentBraian L.

Can you tell me your carrier please?

2:07:58 PM CustomerDouglas

my carrier is digicel as i am in barbados the sn i gave is my personal sn

2:08:15 PM CustomerDouglas

but this convo is about my friend phone im trying to fix for me

2:08:27 PM CustomerDouglas

he has a htc one m8 google play edition

2:08:33 PM CustomerDouglas

and he has that problem

2:09:26 PM AgentBraian L.

So is the Google Edition that doesn't turn on the flask while focusing.

2:09:31 PM AgentBraian L.

Do you have that serial number?

2:09:42 PM CustomerDouglas

no i dont have it right now he has the phone

2:09:53 PM CustomerDouglas

it seems to be a software related problem

2:09:58 PM CustomerDouglas

in the gpe

2:10:10 PM CustomerDouglas

i google all over the net and everyone has the same problem

2:11:31 PM AgentBraian L.

Well I have never seen the problem to be honest with you, it could that since is a google play edition he has changed something on the phone, I can give you some steps that will solve this if you want.

2:11:57 PM CustomerDouglas

trust me he change nothing its stock

2:11:59 PM CustomerDouglas

brand new

2:12:02 PM CustomerDouglas

out the box

2:12:36 PM CustomerDouglas

to put this easy for u to understand

2:12:49 PM CustomerDouglas

i have my phone bootloader unlock and s off

2:12:57 PM CustomerDouglas

i loaded the gpe software to mine

2:13:01 PM CustomerDouglas

same problem as his

2:13:12 PM CustomerDouglas

revert back to dev edition problem dont exist

2:13:17 PM CustomerDouglas

only on gpe

2:14:51 PM AgentBraian L.

I was taking a look to that phones here but the flash will not turn on while focusing.

2:15:05 PM CustomerDouglas

so u see

2:15:08 PM CustomerDouglas

what i mean?

2:15:37 PM AgentBraian L.

Yes I see, I'm trying too take a look to see if there may be some settings that can be changed to do that.

2:15:51 PM CustomerDouglas

nothing u change in the settings will fix the gpe

2:15:54 PM CustomerDouglas

noneeeeeeeeeeee

2:15:59 PM CustomerDouglas

its all over xda forums

2:16:11 PM CustomerDouglas

the devs says htc disable it

2:16:16 PM AgentBraian L.

The I'm sorry but that is how the phone was made.

2:16:21 PM CustomerDouglas

lol

2:16:22 PM CustomerDouglas

really

2:16:32 PM CustomerDouglas

so why the sense version works fine

2:16:39 PM AgentBraian L.

I will take your feedback.

2:16:47 PM CustomerDouglas

come on the best phone in the world

2:17:06 PM CustomerDouglas

dont bring tears to my eyes as im a die hard htc fan

2:17:11 PM AgentBraian L.

And see if that can be changed and done in the future, maybe with an update or something but right now we will have to wait.

2:17:28 PM CustomerDouglas

well u my friend can u do me favor

2:17:29 PM CustomerDouglas

?

2:17:56 PM AgentBraian L.

What would that be?

2:18:18 PM CustomerDouglas

could u make it your personal vendetta to get this issue resolve as soon as possible

2:18:32 PM CustomerDouglas

its not fun having the best phone in the world till the m9 comes out

2:18:36 PM CustomerDouglas

with a buggy camera

2:18:38 PM CustomerDouglas

to date

2:18:59 PM CustomerDouglas

make this high priority

2:19:14 PM CustomerDouglas

raise it to whoever does the phone updates as fast as possible

2:19:22 PM CustomerDouglas

it can be fix in 25mb update

2:19:28 PM CustomerDouglas

please get this done

2:20:46 PM AgentBraian L.

I will pass on the information Sir, Sorry but I cannot assure anything right now, we would have to wait a little on that, I'm sure that if it can be done to this phone, they will make it happen.

2:21:06 PM AgentBraian L.

We really appreciate the feedback and how you feel about the phone, Thank you.

2:21:43 PM CustomerDouglas

well every picture he takes at night is blurry because of this is like having a camera only for the day time

2:22:03 PM CustomerDouglas

699us for a day time only camera phone

2:22:06 PM CustomerDouglas

is not cute

2:22:26 PM CustomerDouglas

u have been great help btw

2:22:34 PM CustomerDouglas

i got the answer i was looking for

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